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• Catch Oracle Today and Tomorrow at Forrester’s Customer Experience Forum 2012 East

  - by Christie Flanagan

  Continuing our coverage of the customer experience revolution this week, don’t miss a chance to catch up with Oracle at Forrester’s Customer Experience Forum 2012 East today and tomorrow in New York City. The theme for this year’s Forum is “Outside In: The Power Of Putting Customers At The Center Of Your Business” and will take a look at important questions surrounding how to transform your company in order to take best advantage of the customer experience revolution: Why is customer experience the greatest untapped source of cost savings and increased revenue today? What is the key to understanding and taking control of your customer experience ecosystem? What are the six essential customer experience disciplines? Which companies have adopted best-in-class customer experience practices? How do customer experience strategies drive differentiating activities and processes at top companies? Which organizations appoint a chief customer officer to lead their customer experience efforts? What is the future of customer experience? How can you design an enterprise wide customer experience? How can you measure the results of your customer experience efforts? As a gold sponsor of the event, there will be a numbers of ways to interact with Oracle while you’re attending the Forum.  Here are some of the highlights:Oracle Speaking SessionTuesday, June 26, 2:10pm – 2:40pmThe Customer And YOU — Today’s Winners Are Defined By Customer ExperienceAnthony Lye, Senior Vice President of Customer Relationship Management, OracleCome hear Anthony Lye, Senior Vice President of Customer Relationship Management at Oracle, explain how leading companies are investing in customer experience solutions to enrich all interactions between a customer and their company. He will discuss Oracle's vision for transforming your customer engagement, insight, and execution into a connected, personalized, and rewarding experience across all touchpoints and interactions. He will demonstrate how great customer experiences generate real business results by attracting more customers, retaining more customers, and generating more sales while improving operational efficiency.Solution ShowcaseTuesday, June 26th9:45am - 10:30am - Morning Networking Break in the Solutions Showcase11:45am – 1:15pm - Networking Lunch an Dessert in the Solutions Showcase2:40pm – 3:25pm - Afternoon Break in the Solutions Showcase5:30pm – 7:00pm - Networking Reception in the Solutions ShowcaseWednesday, June 27th9:45am - 10:30am - Morning Networking Break in the Solutions Showcase12:20pm -1:20pm - Networking Lunch and Dessert in the Solutions ShowcaseWe hope to see you there! Webcast: Learn How Ancestry.com Delivers Exceptional Online Customer Experience with Oracle WebCenterDate: Thursday, June 28, 2012Time: 10:00 AM PDT/ 1:00 PM EDT Ancestry.com is the world’s largest online family history resource, providing an engaging customer experience to more than 1.7 million members. With a wealth of learning resources and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. Register now to learn how Ancestry.com delivers an exception customer experience using Oracle WebCenter Sites. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Vision, Integration, Ability—Oracle is once again positioned as an E-Commerce Leader

  - by Jeri Kelley

  The new Gartner report is the fifth successive Magic Quadrant for E-Commerce to position Oracle as a leader. We’re proud of the result, but we’re not too surprised. Oracle Commerce’s functionality is uniquely aligned with a number of the major market trends Gartner describes in its report: from customers ‘expecting a seamless buying experience across all channels’, to organizations seeking to consolidate ‘B2B and B2C applications with a single underlying platform’. What we think sets Oracle Commerce apart Why are we a leader? We believe the key strengths of Oracle Commerce include: Outstanding Scalability and VersatilityOracle has a long and enviable track record of delivering B2B and B2C e-commerce solutions, and the Oracle Commerce solution supports a broad range of vertical industries – from retail to telecom, and manufacturing to distribution. Additionally, Oracle Commerce is engineered to scale simply and quickly to meet the changing needs of the enterprise. Oracle IntegrationOur commitment to seamless solutions integration allows customers to get the most from our ever evolving range of e-commerce and CX products—and deliver consistent, relevant, and personalized cross-channel buying experiences that drive customer satisfaction, and boost revenue. Experience and VisionOracle has a long and impressive history of delivering B2B and B2C e-commerce solutions to the world’s best brands. We’re constantly putting this experience to good use, and making our solutions even smarter. With powerful merchandising and business tools, and advanced promotions capabilities, Oracle Commerce is one of the most forward-thinking e-commerce solutions around. Read the reportYou can read Gartner’s full report here, or click here to find out more about our celebrated platform.

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• Oracle buys Secerno

  - by Paulo Folgado

  Adds Heterogeneous Database Firewall to Oracle's Industry-leading Database Security SolutionsRedwood Shores, CA - May 20, 2010News FactsOracle has agreed to acquire Secerno, a provider of database firewall solutions for Oracle and non-Oracle databases.Organizations require a comprehensive security solution which includes database firewall functionality to prevent sophisticated attacks from reaching databases.Secerno's solution adds a critical defensive layer of security around databases, which blocks unauthorized activity in real-time.Secerno's products are expected to augment Oracle's industry-leading portfolio of database security solutions, including Oracle Advanced Security, Oracle Database Vault and Oracle Audit Vault to further ensure data privacy, protect against threats, and enable regulatory compliance.The combination of Oracle and Secerno underscores Oracle's commitment to provide customers with the most comprehensive and advanced security offering that helps reduce the costs and complexity of securing their information throughout the enterprise.The transaction is expected to close before end of June 2010. Financial details of the transaction were not disclosed.Supporting Quote:"The Secerno acquisition is in direct response to increasing customer challenges around mitigating database security risk," said Andrew Mendelsohn, senior vice president, Oracle Database Server Technologies. "Secerno's database firewall product acts as a first line of defense against external threats and unauthorized internal access with a protective perimeter around Oracle and non-Oracle databases. Together, Oracle's complete set of database security solutions and Secerno's technology will provide customers with the ability to safeguard their critical business information.""As a provider of database firewall solutions that help customers safeguard their enterprise databases, Secerno is a natural addition to Oracle's industry-leading database security solutions," said Steve Hurn, CEO Secerno. "Secerno has been providing enterprises and their IT Security departments strong assurance that their databases are protected from attacks and breaches. We are excited to bring Secerno's domain expertise to Oracle, and ensure continuity and success for our current customers, partners and prospects."Support Resources:About Oracle and SecernoGeneral PresentationFAQCustomer LetterPartner Letter

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• CD-ROM Cant Be Accessed After Installing VMware Tools on VMware Server 2.0.2

  - by Optimal Solutions

  Using VMware Server 2.02, I set up a new VM (Windows XP Pro) applied all of the updates, added Windows addons from the install CD, etc... I got it to a stable point and up through that point I was able to access the CD-ROM drive (E: on my host). What I never did before was install "VMware Tools" and since it claims to give better mouse and video support, I gave it a shot. What it does is it places the install package in a virtual CD-ROM drive. I ran the install, no errors and it wants a reboot. I log back in after reboot and pop in the install CD for Microsoft Office 2003 and I receive the message "Please Insert A Disc Into Drive D:". Drive D: would be the next logical drive after the C: drive where I chose to install the OS. The message box sits there and if I click "Cancel", to return to Windows Explorer, the status bar seems to blink ever 1/2 second - as if its polling for a CD-ROM drive or something. No bangs or exclamations in the Device Manager for any hardware. I had taken a snapshot prior to the VMware Tools install and upon restoring it, the CD-ROM is back. I made copies of two other VMs, installed the VMware Tools on those VMs and both experienced the same issues: Windows 2003 Server and Windows 7 (32-bit). Has anyone seen this issue and know of a fix for this? It would be nice to have the better graphics and better mouse control AND use my CD-ROM drive as well! Thank you.

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• Parner Webcast - Innovations in Products Program

  - by Richard Lefebvre

  We are pleased to invite you to join the Innovations in Products –webcast. Innovations in Products will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Products helps you to improve your after sales Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Application portfolio – for your and your customer’s benefit Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Note: At the latter part of this email you have also 17 links into the recent Applications Products presentations and 6 links into the Public Sector Value Proposition presentations that were presented in Innovations in Industries -program. Product breakout sessions: Topics Speaker To Register Fusion Applications Technology and Extensibility: A next-generation platform that adapts to client needs. Matthew Johnson, Sr. Director, SCM Product Development, EMEA CLICK HERE Fusion Applications - Transforming your Back-Office Accounting Function: Changing how people work in back office functions to drive value add Liam Nolan, Director, ERP Product Development, EMEA CLICK HERE Fusion HCM & Talent Overview & Extensibility: A more in-depth look into a personalized HCM solution Synco Jonkeren, Vice-President HCM Product Development & Management, EMEA CLICK HERE Fusion HCM Compensation Planning: Compensate To Compete Rosie Warner, Director, HCM Sales Development CLICK HERE Enterprise PLM for the Product Value Chain: Oracle Enterprise PLM offers Industry specific solutions that cover the Product Value Chain Ulf Köster, Sales Development Leader Enterprise PLM, Oracle Western Europe CLICK HERE Oracle's Asset Management and Maintenance Solution: What you need to know to successfully implement Oracle Asset Management solutions within Oracle Installed Base Philip Carey, Asset Management and Maintenance Solution Specialist CLICK HERE For more details please visit Innovations in Products and other breakout sessions on OPN page. Delivery Format Innovations in Products –program is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months. The next Innovations in Products web casts will be presented as follows: July 2nd 2012 October 1st 2012 January 14th 2013 April 8th 2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. Duration Maximum 1 hour For further information please contact me Markku Rouhiainen. Recent Innovations in Products presentations Applications Products presented on April the 2nd, 2012 Speaker To Register Fusion CRM: Effective, Efficient and Easy James Penfold , Senior Director, Applications Product Development and Product Management CLICK HERE Fusion HCM: Talent management overview performance, goals, talent review Jaime Losantos Viñolas, Director, HCM Sales Development CLICK HERE Distributed Order Management - Fusion SCM Solution Vikram K Singla, Business Development Director, Supply Chain Management Applications, UK CLICK HERE Oracle Transportation Management Dominic Regan, Senior Director Oracle Transportation Management EMEA CLICK HERE Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management Lionel Albert, Senior Director Value Chain Planning, EMEA CLICK HERE Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences Maria Ramirez , CRM Presales Consultant, EPC CLICK HERE EPM 11.1.2.2 Overview Nicholas Cox , EMEA Sales Development Director - Enterprise Performance Management CLICK HERE Oracle Hyperion Profitability and Cost Management, 11.1.2.1 Daniela Lazar , Senior EPM Sales Consultant, EPC CLICK HERE January the 16th 2012 Speaker To Register CRM / ATG: Best-in-Class CRM & Commerce Maria Ramirez , Associate CRM Presales Consultant, EPC CLICK HERE CRM / Automate Business Rules for Maximum Efficiency with OPA (Oracle Policy Automation) Marco Nilo, Associate CRM Presales Consultant, EPC CLICK HERE CRM / InQuira Toby Baker, Principal Sales Consultant, CRM Product Specialist Team CLICK HERE EPM / Business Intelligence Foundation Suite – Sales and Product Updates Liviu Nitescu, Senior BI Sales Consultant, EPC CLICK HERE EPM / Hyperion Planning 11.1.2.1 - Sales & Product Updates Andreea Voinea, EPM Sales Consultant, EPC CLICK HERE ERP / JDE EnterpriseOne Fulfillment Management Overview Mirela Andreea Nasta , ERP Presales Consultant, EPC CLICK HERE ERP / Spotlights on iExpenses Elena Nita ,ERP Presales Consultant, EPC CLICK HERE MDM / Master Data Management Martin Boyd , Senior Director Product Strategy CLICK HERE Product break through session Fusion Applications Human Capital Management Rosie Warner , Director, HCM Sales Development CLICK HERE Recent Innovations in Industries Value Proposition presentations January the 16th 2012 Speaker To Register Process Modernisation Iemke Idsingh Public Sector Solutions Director CLICK HERE Shared Services Ann Smith Business Development Director, Shared Services CLICK HERE Strengthening Financial Discipline Whilst Delivering Cashable Savings Philippa Headley UK Sales Development Director Public Sector - EPM Solutions CLICK HERE Social Welfare Industry Solutions Christian Wernberg-Tougaard Industry Director - Social Welfare CLICK HERE Police Industry Solutions Jeff Penrose Solution Sales Director CLICK HERE Tax and Revenue Management Industry Solutions Andre van der Post Global Director - Tax Solutions and Strategy CLICK HERE  

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• Case Study: Polystar Improves Telecom Networks Performance with Embedded MySQL

  - by Bertrand Matthelié

  Polystar delivers and supports systems that increase the quality, revenue and customer satisfaction of telecommunication services. Headquarted in Sweden, Polystar helps operators worldwide including Telia, Tele2, Telekom Malysia and T-Mobile to monitor their network performance and improve service levels. Challenges Deliver complete turnkey solutions to customers integrating a database ensuring high performance at scale, while being very easy to use, manage and optimize. Enable the implementation of distributed architectures including one database per server while maintaining a low Total Cost of Ownership (TCO). Avoid growing database complexity as the volume of mobile data to monitor and analyze drastically increases. Solution Evaluation of several databases and selection of MySQL based on its high performance, manageability, and low TCO. The MySQL databases implemented within the Polystar solutions handle on average 3,000 to 5,000 transactions per second. Up to 50 million records are inserted every day in each database. Typical installations include between 50 and 100 MySQL databases, up to 300 for the largest ones. Data is then periodically aggregated, with the original records being overwritten, as the need for detailed information becomes unnecessary to operators after a few weeks. The exponential growth in mobile data traffic driven by the proliferation of smartphones and usage of social media requires ever more powerful solutions to monitor, analyze and turn network data into actionable business intelligence. With MySQL, Polystar can deliver powerful, yet easy to manage, solutions to its customers. MySQL-based Polystar solutions enable operators to monitor, manage and improve the service levels of their telecom networks in over a dozen countries from a single location. The new and innovative MySQL features constantly delivered by Oracle help ensure Polystar that it will be able to meet its customer’s needs as they evolve. “MySQL has been a great embedded database choice for us. It delivers the high performance we need while remaining very easy to use, manage and tune. Power and simplicity at its best.” Mats Söderlindh, COO at Polystar.

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• My New Job

  - by Stuart Brierley

  Last year I started a new job with a logistics company in the North of England, where I was responsible for the management, design and development of IT Integration strategies, architectures and solutions using BizTalk Server 2009.  This included the design and implementation of the BizTalk Server 2009 infrastructure, the definition of development standards, mentoring a fellow developer in the ways of BizTalk and migrating a number of existing solutions from Softshare over to BizTalk 2009. Unfortunately I then realised that, following this initial set up, there didn't actually seem to be that much BizTalk work for me to get stuck into and reluctantly I have now moved on from this role to a very similar role with the country's largest office supplies company.  Based in Sheffield, we distribute office supplies on a UK wide basis and computer supplies across Europe. The situation here is slightly different than when I first joined my previous employer.  Whereas that was a green field installation with no previous BizTalk solutions in place, my new employer currently has a number of live BizTalk 2000 (!) and BizTalk 2006 solutions in place.  Unfortunately the infrastructure around these is less than ideal; with no clear distinction between development and test environments and no source control what so ever! We are currently building a proposal for a new BizTalk Server 2010 implementation, where I am hopeful of being able to implement fully independent development, test and pseudo-live environments, alongside an enterprise level live installation.  We should also be introducing Team Foundation Server to the development process, thereby giving us some much needed source control capabilities. Following this is likely to be a period of migration for the existing BizTalk Solutions, along with the onward development of new projects and initiatives - I'm hoping to be a busy man for the forseeable future :o)

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• Tap Into Tier 1 ERP

  - by Christine Randle

  By: Larry Simcox, Senior Director, Accelerate Corporate Programs     Your customers aren’t satisfied with so-so customer service. Your employees aren’t happy with below average salaries.   So why would you settle for second-rate or tier 2 ERP?   A recent report from Nucleus Research found that usability improvements and rapid implementation tools are simplifying deployments, putting tier 1 enterprise applications well within reach for midsize companies. So how can your business tap into the power of tier 1 ERP? And what are the best ways to manage a deployment?   The Reputation of ERP Implementations Overhauling internal operations and implementing ERP can be a challenging endeavor for organizations of all sizes. Midsize companies often shy away from enterprise-class ERP, fearing complexity, limited resources and perceived challenging deployments. Many forward thinking executives experienced ERP implementations in the late 90s and early 2000s and embrace a strategy to grow their business by investing in a foundation for innovation and growth via ERP modernization projects.   In recent years there has been a strong consumerization of IT with enterprise applications and their delivery methods evolving to become more user-friendly.  Today, usability improvements and modern implementation tools have made top-tier ERP solutions more accessible for growing companies. Nucleus found that because enterprise-class software can now be rapidly deployed, the payback is quicker, the risks are lower, the software is less disruptive and overall, companies can differentiate themselves from their competitors and achieve more success with the advantages these types of systems deliver.   Tapping into the power of tier 1 ERP can be made much easier with Oracle Accelerate solutions. Created by Oracle's expert partners and reviewed by Oracle, Oracle Accelerate solutions are simple to deploy, industry-specific, packaged solutions that provide a fast time to benefit, which means getting the right solution in place quickly, inexpensively with a controlled scope and predictable returns.   How are growing midsize companies successfully deploying tier 1 ERP? According to Nucleus Research, companies can increase success in their tier 1 ERP deployments by limiting customization, planning a rapid go-live, bettering communication across departments, and considering different delivery options. Oracle Accelerate solutions incorporate industry best practices and encourage rapid deployments. And even more, Nucleus found customers deploying tier 1 ERP with Oracle that had used Oracle Business Accelerators, Oracle’s rapid implementation tools, reduced the time to deploy Oracle E-Business Suite by at least 50 percent.   Industrial manufacturer L.H. Dottie is one company that needed ERP with enhanced capabilities to support its growth and streamline business processes. Using out-of-the-box configuration of Oracle E-Business Suite modules (provided by Oracle Business Accelerators and delivered by Oracle Partner C3 Business Solutions), L.H. Dottie was able to speed its implementation and went live in just six and a half months. With tier 1 ERP, the company was able to grow and do its business better, automating a variety of processes, accelerating product delivery and gaining powerful data analysis capabilities that helped drive its business into further regions. See more details about their ERP implementation here.   Tier 1 enterprise-class applications have proven to boost the success of Oracle’s midsize customers. As Nucleus Research iterates, companies poised for growth or seeking to compete against larger competitors absolutely can tap into the power of tier 1 ERP and position themselves as enterprise-class through leveraging Oracle Accelerate solutions.   You can learn more here about The Evolving Business Case for Tier - 1 ERP in Midsize Companies in our exclusive webcast with Nucleus.   ###  

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• In-Store Innovations with Oracle Retail 14

  - by Marie-Christin Hansen-Oracle

  In this latest video from our demo series filmed at the 2014 NRF BIG Show in New York, Master Principal Consultant Rachel Staniland details innovations in Oracle Retail Stores Solutions. Oracle Retail Stores Solutions provide a brand platform and enable true multichannel retailing. The solution gives retailers improved visibility into store inventory, which both reduces store operating costs and improves the level of customer service offered in-store through store associates. In the below video, Rachel Staniland talks about Oracle Retail’s new tablet POS, coming out the Oracle Retail 14 release, as well innovations made across Store Inventory Management and Point-of-Service solutions. Access more information on Oracle Retail Stores Solutions.

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• Hot Link To A Specific Cell Comment In Excel 2007

  - by Optimal Solutions

  Is there a way to create a comment for cell D7 (for example) such that when the user hovers over it the comment has a hot link or hyperlink to cell A100? I dont know what else to call it other than a hot link or hyperlink, however its not like the hyperlink we know of in HTML. Or, maybe it could it be? The effect that is desired is that when the user sees that comment, he/she can click on the link to cell A100 if they choose to do so. I do not wish to create a macro or use VBA behind a button, etc.. It must be within the comment box itself. One of the issues I have run into is that once you move the mouse, the comment goes away. The comment might be able to be displayed all the time if it needs to be for this to work.

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• What's the difference between cheap and expensive domain registrars?

  - by Joel

  A few years ago I registered a domain with Network Solutions. In recent years I've been using cheaper services such as namecheap, powerpipe etc. Every time that I need to renew some of the older domains with Network Solutions I am surprised at how much expensive they are. What is the reason for the price differences between the services? Why should I use a service like Network Solutions if there are so many companies out there that offer domain registration for a very cheap price?

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• Convert a cassette tape recording to digital format

  - by Optimal Solutions

  Has anyone been successful with transferring audio cassette tape recordings to a digital format? I would like to preserve old cassette tape recordings of my grandparents to some digital format: MP3, WAV, etc... The quality of the tapes are mediocre. I think I can handle the quality restoration but getting the audio from tape to digital is my question. Below is a list of the hardware that I can work with: Cassette Deck: I have a Technics stereo cassette deck model RS-B12. It has separate left and right IN and OUT RCA type jacks on the back. In the front it has a headphone phono jack, plus left and right mic input phono jacks. On the computer side: -I have a Windows Vista PC with no additional software other than what came with the machine from Costco. No sound editing software that I can see. There is no sound card on the PC. On the front panel there is a mini-phono mic input jack and there are several different types of in/out mini-phono jacks on the back. In addition, USB and Firewire. I also have access to a new (2009) iMac with a mini-phono input jack for a powered mic or other audio source and GarageBand that has come with the computer. In addition, USB and Firewire. What are my options for getting these cassette recordings into a digital format? Whats the best format? What sort of wires would I need and will I want to utilize the USB or Firewire or can I simply use the audio inputs on the PC (or Mac) to receive the audio stream?

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• Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

  - by Richard Lefebvre

  Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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• Why Healthcare Today Needs BPM and SOA by Avio

  - by JuergenKress

  Within the past couple years, the Patient Protection and Affordable Care Act has led to significant changes in the healthcare industry. A highly-complex supply chain between patients, providers, buyers and insurance companies has led to a lack of overall collaboration when it comes to processes. The first open enrollment deadline for products on the Health Insurance Exchange has passed. So what now? Let’s take a brief look at how things have changed and what organizations can do to stay in (and ahead of) the game. New requirements, new processes Organizations that have not adapted processes to meet new regulatory requirements will fall further behind. New regulatory requirements effectively make some legacy applications obsolete, require batch process to move to real-time, and more. Business Process Management (BPM) can help organizations bring data processes in line while helping IT redesign processes rather than change code or replace existing applications. BPM fills in application gaps and links critical information systems for a more visible, efficient and auditable organization. Social and mobile solutions BPM technology also facilitates social and mobile solutions that can help meet new needs. Patients are dependent on a network of doctors, pharmacists, families and others. Social solutions can connect members of the patient’s community in ways never seen before - enabling real-time, relevant communication. Likewise, mobile technology supports social solutions, and BPM is the most efficient way to make processes simple and role-based. It unties medical professionals from their offices by enabling them to access timely information and alerts anywhere. Why SOA is also needed Integrating BPM with Service-Oriented Architecture (SOA) also plays a critical role in the development of healthcare solutions that work. SOA can create a single end-to-end process, integrate applications and move them into a common workflow. While SOA enables the reutilization of existing IT infrastructure, BPM supports the process optimization, monitoring and social aspects. SOA and BPM applications support business analysts as they model, create and monitor processes - providing real-time insight and a unified workflow of process activities. Read “New” Solutions for a New Healthcare Landscape on our blog to learn more. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Avio,Healthcare,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Does your analytic solution tell you what questions to ask?

  - by Manan Goel

  Analytic solutions exist to answer business questions. Conventional wisdom holds that if you can answer business questions quickly and accurately, you can take better business decisions and therefore achieve better business results and outperform the competition. Most business questions are well understood (read structured) so they are relatively easy to ask and answer. Questions like what were the revenues, cost of goods sold, margins, which regions and products outperformed/underperformed are relatively well understood and as a result most analytics solutions are well equipped to answer such questions. Things get really interesting when you are looking for answers but you don’t know what questions to ask in the first place? That’s like an explorer looking to make new discoveries by exploration. An example of this scenario is the Center of Disease Control (CDC) in United States trying to find the vaccine for the latest strand of the swine flu virus. The researchers at CDC may try hundreds of options before finally discovering the vaccine. The exploration process is inherently messy and complex. The process is fraught with false starts, one question or a hunch leading to another and the final result may look entirely different from what was envisioned in the beginning. Speed and flexibility is the key; speed so the hundreds of possible options can be explored quickly and flexibility because almost everything about the problem, solutions and the process is unknown.  Come to think of it, most organizations operate in an increasingly unknown or uncertain environment. Business Leaders have to take decisions based on a largely unknown view of the future. And since the value proposition of analytic solutions is to help the business leaders take better business decisions, for best results, consider adding information exploration and discovery capabilities to your analytic solution. Such exploratory analysis capabilities will help the business leaders perform even better by empowering them to refine their hunches, ask better questions and take better decisions. That’s your analytic system not only answering the questions but also suggesting what questions to ask in the first place. Today, most leading analytic software vendors offer exploratory analysis products as part of their analytic solutions offerings. So, what characteristics should be top of mind while evaluating the various solutions? The answer is quite simply the same characteristics that are essential for exploration and analysis – speed & flexibility. Speed is required because the system inherently has to be agile to handle hundreds of different scenarios with large volumes of data across large user populations. Exploration happens at the speed of thought so make sure that you system is capable of operating at speed of thought. Flexibility is required because the exploration process from start to finish is full of unknowns; unknown questions, answers and hunches. So, make sure that the system is capable of managing and exploring all relevant data – structured or unstructured like databases, enterprise applications, tweets, social media updates, documents, texts, emails etc. and provides flexible Google like user interface to quickly explore all relevant data. Getting Started You can help business leaders become “Decision Masters” by augmenting your analytic solution with information discovery capabilities. For best results make sure that the solution you choose is enterprise class and allows advanced, yet intuitive, exploration and analysis of complex and varied data including structured, semi-structured and unstructured data.  You can learn more about Oracle’s exploratory analysis solutions by clicking here.

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• Mobile Video Capabilities Come to Android

  Global IP Solutions revamps its GIPS VideoEngine Mobile for the fast growing OS.

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• SharePoint 2010 in the cloud a.k.a. SharePoint Online

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). There are 3 ways to run SharePoint On premises, you buy the servers, and you run the servers. Hosted servers, where you don’t run the servers, but you let a hosting company run dedicated servers. Multi-tenant, like SharePoint online – this is what I am talking about in this blog post. Also known as SaaS (Software as a Service). The advantages of a cloud solution are undeniable. Availability, (SharePoint line offers a 99.9% uptime SLA) Reliability. Cost. Due to economies of scale, and no need to hire specialized dedicated staff. Scalability. Security. Flexibility – grow or shrink as you need to. If you are seriously considering SharePoint 2010 in the cloud, there are some things you need to know about SharePoint online. What will work - OOTB Customization, collaboration features etc. will work SharePoint Designer 2010 is supported, so no code workflows will work Visual Studio sandbox solutions, client object model will work. What won’t work - SharePoint 2010 online cloud environment supports only sandbox solutions. BCS, business connectivity services is not supported in SharePoint online. What you can do however is to host your services in Azure, and call them using Silverlight. Custom timer jobs will not work. Long story short, get used to Sandbox solutions – and the new way of programming. Sandbox solutions are pretty damn good. Most of the complaints I have heard around sandbox solutions being too restrictive, are uninformed mechanisms of doing things mired in the ways of 2002. .. or you could just live in 2002 too. Comment on the article ....

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• Ecommerce Websites Development Services

  A commercial website is deemed as a failure these days if it does not have proper ecommerce solutions deployed in various places. Since an organization makes money through the products that are purchased on the website, it becomes imperative for the website to have the right ecommerce solutions fixed so that the buyer who comes to the portal can buy the product easily and pay through card. The solutions contain features that help the website project itself quite commercially and also make it look very professional.

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• RightNow stunning references: Spotlight on "The Boston Globe"

  - by Richard Lefebvre

  The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Oracle Web, Mobile, and Social Media Solutions. “Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.” ? Robert Saurer, Director of Customer Care and Marketing, The Boston Globe Read the full Press Release here

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• SharePoint 2013 Certifications - MCSE

  - by KunaalKapoor

  Microsoft Certified Solutions Expert (MCSE): SharePoint.Yes you read it right :) SharePoint 2013 Certifications are here... The two certifications mentioned below are expected to be published on February 05, 2013. And will count as credit to the new MCSE certificate. Exams Details:70-331 (Core Solutions of Microsoft SharePoint Server 2013)70-332 (Advanced Solutions of Microsoft SharePoint Server 2013)Classroom Trainings:Course 40028A: First Look Clinic: What’s New for IT Professionals in Microsoft SharePoint Server 2013Course 40027A: First Look Clinic: What’s New for Developers in Microsoft SharePoint 2013Time to prep... Next Stop MCSE...  :)

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• Watch an End to End Value Chain Demo

  - by Pam Petropoulos

  Ever wonder how Oracle’s Value Chain solutions can deliver end to end value? Check out this demo video which outlines how Oracle solutions can improve business processes from product development through planning and across logistics for flawless execution. Click here to watch the video.     Click here to learn more about Oracle Supply Chain Management solutions.  

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• Oracle Linux Partner Pavilion Spotlight - Part II

  - by Ted Davis

  As we draw closer to the first day of Oracle OpenWorld, starting in less than a week, we continue to showcase some of our premier partners exhibiting in the Oracle Linux Partner Pavilion ( Booth #1033). We have Independent Hardware Vendors, Independent Software Vendors and Systems Integrators that show the breadth of support in the Oracle Linux and Oracle VM ecosystem. In today's post we highlight three additional Oracle Linux / Oracle VM Partners from the pavilion. Micro Focus delivers mainframe solutions software and software delivery tools with its Borland products. These tools are grouped under the following solutions: Analysis and testing tools for JDeveloper Micro Focus Enterprise Analyzer is key to the success of application overhaul and modernization strategies by ensuring that they are based on a solid knowledge foundation. It reveals the reality of enterprise application portfolios and the detailed constructs of business applications. COBOL for Oracle Database, Oracle Linux, and Tuxedo Micro Focus Visual COBOL delivers the next generation of COBOL development and deployment. Itbrings the productivity of the Eclipse IDE to COBOL, and provides the ability to deploy key business critical COBOL applications to Oracle Linux both natively and under a JVM. Migration and Modernization tooling for mainframes Enterprise application knowledge, development, test and workload re-hosting tools significantly improves the efficiency of business application delivery, enabling CIOs and IT leaders to modernize application portfolios and target platforms such as Oracle Linux. When it comes to Oracle Linux database environments, supporting high transaction rates with minimal response times is no longer just a goal. It’s a strategic imperative. The “data deluge” is impacting the ability of databases and other strategic applications to access data and provide real-time analytics and reporting. As such, customer demand for accelerated application performance is increasing. Visit LSI at the Oracle Linux Pavilion, #733, to find out how LSI Nytro Application Acceleration products are designed from the ground up for database acceleration. Our intelligent solid-state storage solutions help to eliminate I/O bottlenecks, increase throughput and enable Oracle customers achieve the highest levels of DB performance. Accelerate Your Exadata Success With Teleran. Teleran’s software solutions for Oracle Exadata and Oracle Database reduce the cost, time and effort of migrating and consolidating applications on Exadata. In addition Teleran delivers visibility and control solutions for BI/data warehouse performance and user management that ensure service levels and cost efficiency.Teleran will demonstrate these solutions at the Oracle Open World Linux Pavilion: Consolidation Accelerator - Reduces the cost, time and risk ofof migrating and consolidation applications on Exadata. Application Readiness – Identifies legacy application performance enhancements needed to take advantage of Exadata performance features Workload Accelerator – Identifies and clusters workloads for faster performance on Exadata Application Visibility and Control - Improves performance, user productivity, and alignment to business objectives while reducing support and resource costs. Thanks for reading today's Partner Spotlight. Three more partners will be highlighted tomorrow. If you missed our first Partner Spotlight check it out here.

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• Install Active Directory on Windows Server 2008 R2 for CRM 2011?

  - by Optimal Solutions

  I have just set up a VM for Windows Server 2008 R2 and want to install Microsoft CRM 2011 to play around with it. CRM 2011 seems to require Active Directory to be configured and running on the server. I've never gotten involved with Active Directory and I know that I need to install it and get it going for the CRM 2011 to continue. Does anyone have any quick pointers and/or resources for someone with no Active Directory experience, so that I can get CRM 2011 installed?

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• Default Program With Multiple Versions Installed

  - by Optimal Solutions

  I have multiple versions of Excel installed. Excel 2010, 2007 and 2003. I have them installed on one hard drive with Windows 7 Ultimate as the OS. When I double-click on an XLS file, Excel 2007 opens. I would like Excel 2010 to open. I read and followed the instructions to go to the Control Panel at "Control Panel\All Control Panel Items\Default Programs" and set the default programs. I changed the default to the physical EXE for Excel 2010 at the proper folder that it is installed. When I double-click on the XLS files, Excel 2007 still opens. So I tried to change it to Excel 2003 just to see if it changed to that and it still opens Excel 2007. What am I missing? I would really like the file extension to open Excel 2010, but can not seem to do that.

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• Can I use my old Sony Handycam TRV815 as a web cam?

  - by Optimal Solutions

  Has anyone ever used their old Sony Handycam (or maybe any older hand-held camcorder) as a web cam? As in streaming the live video from the cam to a web server (local or remote/Internet). My TRV815 has a pretty darn good picture quality for its time.. Via USB or Ethernet. It has S-Video but I think that is input. It has RCA out (white/red for audio and yellow for video) and I have used that to display to my TV. I have web cams already but was wondering if I could put this one to use also just for kicks..

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