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  • Maximum Availability with Oracle GoldenGate

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Oracle Database offers a variety of built-in and optional products for maximum availability, and it is well known for its robust high availability and disaster recovery solutions. With its heterogeneous, real-time, transactional data movement capabilities, Oracle GoldenGate is a key part of the Maximum Availability Architecture for Oracle Database. This week on Thursday Dec. 13th we will be presenting in a live webcast how Oracle GoldenGate fits into Oracle Database Maximum Availability Architecture (MAA). Joe Meeks from the Oracle Database High Availability team will discuss how Oracle GoldenGate complements other key products within MAA such as Active Data Guard. Nick Wagner from GoldenGate PM team will present how to upgrade to latest Oracle Database release without any downtime. Nick will also cover 2 new features of  Oracle GoldenGate 11gR2:  Integrated Capture for Oracle Database and Automated Conflict Detection and Resolution. Nick will provide in depth review of these new features with examples. Oracle GoldenGate also offers maximum availability for non-Oracle databases, such as HP NonStop, SQL Server, DB2 (LUW, iSeries, or zSeries) and more. The same robust, reliable real-time, bidirectional data movement capabilities apply to all supported databases.  I'd like to invite you to join us on Thursday Dec. 13th 10am PT/1pm ET to hear from the product experts on how to use GoldenGate for maximizing database availability and to ask your questions. You can find the registration link below. Webcast: Maximum Availability with Oracle GoldenGate Thursday Dec. 13th 10am PT/1pm ET Look forward to another great webcast with lots of interaction with the audience. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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  • Outside Operations in JD Edwards EnterpriseOne Manufacturing

    - by Amit Katariya
    Upcoming E1 Manufacturing webcasts   Date: March 30, 2010Time: 10:00 am MDTProduct Family: JD Edwards EnterpriseOne Manufacturing   Summary This one-hour session is recommended for functional users who would like to understand the Outside Operations process overview, including Setup, Execution and Troubleshooting.   Topics will include: Concept Setup in context of PDM, SFC, Product Costing, and Manufacturing Accounting Processing Troubleshooting   A short, live demonstration (only if applicable) and question and answer period will be included. Register for this session Oracle Advisor is dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Important links related to Webcasts Advisor Webcast Current Schedule Advisor Webcast Archived Recordings Above links requires valid access to My Oracle Support

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  • Reduce HR Costs & Improve Productivity with Workforce Communications

    - by Robert Story
    Upcoming WebcastTitle: Reduce HR Costs & Improve Productivity with Workforce CommunicationsDate: May 18, 2010 Time: 12:00 pm EDT, 9:00 am PDT, 17:00 GMT Product Family: PeopleSoft HCM & EBS HRMSClick here to register for this session....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Fix Your Broken Organization

    - by Michael Snow
    Simple. Powerful. Proven. Face it, your organization is broken. Customers are not the focus they should be. Processes are running amok. Your intranet is a ghost town. And colleagues wonder why it’s easier to get things done on the Web than at work. What’s the solution?Join us for this Webcast. Christian Finn will talk about three simple, powerful, and proven principles for improving your organization through collaboration. Each principle will be illustrated by real-world examples. Discover: How to dramatically improve workplace collaboration Why improved employee engagement creates better business results What’s the value of a fully engaged customer Time to Fix What’s Broken Register now for this Webcast—the tenth in the Oracle Social Business Thought Leaders Series.

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  • Lower your Applications Infrastructure Cost with Oracle Database 11g

    - by john.brust
    If you missed our live Oracle Database 11g Release 2 webcast last Friday, the replay is available. So, join us for the on demand free Webcast in which Mark Townsend, Vice President of Oracle Database Product Management, discusses how running your Oracle applications (Oracle eBusiness Suite, Oracle's PeopleSoft, and Oracle's Siebel ) on Oracle Database 11g can improve performance and scalability, eliminate downtime, and reduce IT infrastructure costs. In the Q&A segment, Mark answers questions about compression, virtual machines, Oracle Active Data Guard, online application upgrades, and much more. Note: Turn off pop-up blockers if the slides do not advance automatically.

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  • links for 2011-02-15

    - by Bob Rhubart
    Why the hybrid cloud model is the best approach | Cloud Computing - InfoWorld Although some cloud providers look at the hybrid model as blasphemy, there are strong reasons for them to adopt it, says David Linthicum.  (tags: davidlinthicum cloud) Exadata Part V: Monitoring with Database Control The Oracle Instructor Uwe Hesse shows how "we can use Oracle Enterprise Manager Database Control to monitor an Exadata Database Machine, especially the Storage Servers (Cells). " (tags: oracle exadata) ATG Live Webcast Feb. 24th: Using the EBS 12 SOA Adapter (Oracle E-Business Suite Technology) "This live one-hour webcast will offer a review of the Service Oriented Architecture (SOA) capabilities within E-Business Suite R12 focusing on the E-Business Suite Adapter." (tags: oracle soa) Oracle Forms Migration to ADF - Webinar vom ORACLE Partner PITSS (Oracle Fusion Middleware für den Finanzsektor) "Join Oracle's Grant Ronald and PITSS to see a software architecture comparison of Oracle Forms and ADF and a live step-by-step presentation on how to achieve a successful migration." (tags: oracle adf)

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  • Curious About Oracle's BI and Analytics Strategy?

    - by Bob Zurek
    Normally we use this blog space for discussing our business intelligence and analytic efforts along with our views and perspective on this very fast growing marketplace. However, I can't resist mentioning that we are having a great webcast coming up next week, so please do join Oracle's Mark Hurd and Balaji Yelamanchili as they unveil the latest advances in Oracle's strategy for placing analytics into the hands of every one of your decision makers-so that they can see more, think smarter, and act faster. Register now at http://bit.ly/HpAOJk for the Webcast and Live Chat: Wednesday, April 4, 2012 at 9 a.m. PT, 12 p.m. ET, 10 a.m. GMT.  You don't want to miss this event and thank you very much. 

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  • 5 Reasons to Upgrade to WebLogic Server 11g

    - by ruma.sanyal
    Do you want to optimize your middleware performance and manageability? Are you looking to modernize your IT infrastructure and lower your total cost of ownership? Don't miss this upcoming Webcast to learn five reasons why you should switch to Oracle WebLogic Server 11g. Mike Lehmann, Senior Director of Product Management for Oracle WebLogic Server, will share best practices and helpful tips for a fast, low-risk upgrade. You will also learn how your company can leverage the optimal support, rich capabilities, and extensive options in Oracle WebLogic Server 11g to: Diagnose and fix performance issues Improve data center utilization and density Shorten application release cycles Run applications in a shared services infrastructure Manage heterogeneous infrastructures Register for this complimentary Webcast.

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  • eSTEP TechCast - December 2012

    - by Cinzia Mascanzoni
    Join our next eSTEP TechCast will be on Thursday, 06. December 2012, 11:00 - 12:00 GMT (12:00 - 13:00 CET; 15:00 - 16:00 GST) Title: Innovations with Oracle Solaris Cluster 4 In this webcast we will focus at the integration of the cluster software with the IPS packaging system of Solaris 11, which makes installing and updating the software much easier and much more reliable, especially with virtualization technologies involved. Our webcast will also reflect new versions of Oracle Solaris Cluster if they will be announced in the meantime.Call Info: Call-in-toll-free number: 08006948154 (United Kingdom) Call-in-toll-free number: +44-2081181001 (United Kingdom) Show global numbers Conference Code: 803 594 3 Security Passcode: 9876 Webex Info (Oracle Web Conference) Meeting Number: 255 760 510 Meeting Password: tech2011 Playback / Recording / Archive: The webcasts will be recorded and will be available shortly after the event in the eSTEP portal under the Events tab, where you could find also material from already delivered eSTEP TechCasts. Use your email-adress and PIN: eSTEP_2011 to get access. 

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  • Oracle - Xsigo Webcasts coming soon

    - by Cinzia Mascanzoni
    Join us as we provide insight into the overall Oracle-Xsigo product strategy and primary sales plays. We will also discuss sales benefits available through Oracle’s partner program, as well as next steps to get partners ready to resell through OPN. Please make note of our webcasts: November 13 at 3 pm GMT - 4 pm CET  - Xsigo Systems VAD Update Webcast: Understanding the Xsigo Channel Model & Product Strategies . Register here. November 15 at 3 pm GMT - 4 pm CET - Xsigo Systems OPN Partner Update Webcast: Get Ready to Sell Xsigo Systems Products with Oracle. Register here.

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  • S&OP best practices that can help your organization be more responsive and effective

    - by user717691
    If you want to increase revenue by quickly responding to market changes or want to ensure that your operating plans drive towards corporate financial goals, you need real-time sales and operations planning.Watch the replay of our recent Webcast to hear Christopher Neff from NCR Corporation discuss how NCR Corporation is leveraging Oracle's Real-Time Sales and Operations Planning solutions. Learn best practices that can help your organization be more responsive and effective. Discover how Oracle's comprehensive suite of best-in-class capabilities can: Synchronize plans and actions across the extended enterprise Maximize profits with the ability to sense, influence, and fulfill demand with industry leading demand management and real-time sales & operations Drive tactical decisions into operational planning and execution, while monitoring performance Profitably balance supply, demand, and budgets Move planning processes from periodic and reactive to real-time, iterative and proactive Register now for the on demand Webcast! http://www.oracle.com/webapps/dialogue/ns/dlgwelcome.jsp?p_ext=Y&p_dlg_id=8664804&src=6811174&Act=99NCR Corporation is a leader in Self Service Solution such as POS Solutions, Payment and Imaging Systems.

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  • Developer Deep Dive into Oracle WebLogic Server 12c (Dec. 1)

    - by oracletechnet
    It is not often that we are compelled to direct you toward a product launch event. But this one is special. On Dec. 1, Oracle will launch (via live Webcast) Oracle WebLogic Server 12c, a major update to that product. And this release, which includes Java EE 6 support, Active GridLink for Oracle RAC, and Oracle Virtual Assembly Builder, among other things, is specifically designed to improve the process of deploying apps to the cloud. Even better: the Dec. 1 Webcast includes an hour-long, developer-focused deep-dive session in which product experts will answer your questions via live chat. (Register for this session separately.) You don't want to miss this one, folks! 

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  • You Can Deliver an Engaging Online Experience Across All Phases of the Customer Journey

    - by Christie Flanagan
    Engage. Empower. Optimize. Today’s customers have higher expectations and more choices than ever before.  To succeed in this environment, organizations must deliver an engaging online experience that is personalized, interactive and consistent across all phases of the customer journey. This requires a new approach that connects and optimizes all customer touch points as they research, select and transact with your brand.  Oracle WebCenter Sites combines with other customer experience applications such as Oracle ATG Commerce, Oracle Endeca, Oracle Real-Time Decisions and Siebel CRM to deliver a connected customer experience across your websites and campaigns. Attend this Webcast to learn how Oracle WebCenter: Works with Oracle ATG Commerce and Oracle Endeca to deliver consistent and engaging browsing, shopping and search experiences across all of your customer facing websites Enables you to optimize the performance of your online initiatives through integration with Oracle Real-Time Decisions for automated targeting and segmentation Connects with Siebel CRM to maintain a single view of the customer and integrate campaigns across channels Register now for the Webcast.

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  • Miss Oracle Open World? View the PeopleSoft Roadmap Presentation Here

    - by John Webb
    If you were unable to attend Oracle Open World in September, you missed out on some important PeopleSoft messages.   Don't despair!  You now have a chance to receive an update on PeopleSoft's presence at Oracle OpenWorld 2013 and the key messages delivered there. You can view the “PeopleSoft Update and Roadmap” webcast found here on the Quest Users Group site.  (Note: this is available with a FREE subscriber account.  Anyone can sign up here at no cost. This webcast recording presents the significant adoption and momentum behind PeopleSoft 9.2.  Viewers will also learn about the new release model for continuously delivering new capabilities to PeopleSoft customers at a lower cost enabled by the new PeopleSoft Update Manager.  There are also compelling live demonstrations of the major investment areas for PeopleSoft including a new PeopleSoft user experience enabling mobile solutions as well as In-Memory PeopleSoft applications. You can view all presentations ns in the Oracle Open World 2013 Content Catalog.

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  • Miss Open World? View this Roadmap Presentation

    - by PeopleTools Strategy
    If you were unable to attend Oracle Open World in September, you missed out on some important PeopleSoft messages.  Don't despair!  You now have a chance to receive an update on PeopleSoft’s presence at Oracle OpenWorld 2013 and the key messages delivered there. You can view the “PeopleSoft Update and Roadmap” webcast found here on the Quest Users Group site.  (Note: this is available with a FREE subscriber account.  Anyone can sign up here at no cost. This webcast recording presents the significant adoption and momentum behind PeopleSoft 9.2.  Viewers will also learn about the new release model for continuously delivering new capabilities to PeopleSoft customers at a lower cost enabled by the new PeopleSoft Update Manager.  There are also compelling live demonstrations of the major investment areas for PeopleSoft including a new PeopleSoft user experience enabling mobile solutions as well as In-Memory PeopleSoft applications.

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  • FY15 Global Partner Kickoff Registration Now Open! June 25 & 26

    - by Roxana Babiciu
    Register today for OPN’s FY15 Global Partner Kickoff! During this year’s live webcast – Rich Geraffo, SVP, Worldwide Alliances & Channels, Oracle – will shed light around Oracle’s vision, strategy and opportunities for the upcoming fiscal year. You’ll also have a chance to hear from other Oracle executives, thought leaders and partners! EMEA Partner KickOff: June 25th, 7:00am PDT / 3:00pm BST LAD Partner KickOff: June 25th, 9:00am PDT / 1:00pm BDST NAS Partner KickOff: June 25th, 11:00am PDT JAPAN Partner KickOff: June 25th, 6:00pm PDT / June 26th, 9:00am JST APAC Partner KickOff: June 25th, 8:00pm PDT / June 26th, 11:00am SGT & 8:30am IST Once registered, watch + participate in the live webcast via the OPN homepage or OPN Facebook page on the day of the event.

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  • Gone in 60 Seconds: An Insecure Database is an Easy Target

    - by Troy Kitch
    According to the recent Verizon Data Breach Investigations Report, 98% of breached data originates from database servers and nearly half are compromised in less than a minute! Almost all victims are not even aware of a breach until a third party notifies them and nearly all breaches could have been avoided through the use of basic controls. Join us for this November 28th webcast to learn more about the evolving threats to databases that have resulted in over 1 billion stolen records. Also, hear how organizations can mitigate risks by adopting a defense-in-depth strategy that focuses on basic controls to secure data at the source - the database. There's no turning back the clock on stolen data, but you can put in place controls to ensure your organization won't be the next headline. Note, this webcast will be recorded for on-demand access after November 28th. 

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  • Oracle Event: Database Enterprise User Security

    - by user12603048
    One of the high-value benefits of an integrated Identity and Access Management platform is the ability to leverage a unified corporate directory as the primary authentication source for database access. On July 11, 2012 at 08:00 am PDT, Oracle will host a webcast showing how Enterprise User Security (EUS) can be used to externalize and centrally manage database users in a directory server. The webcast will briefly introduce EUS, followed by a detailed discussion about the various directory options that are supported, including integration with Microsoft Active Directory. We'll conclude how to avoid common pitfalls deploying EUS with directory services. Discussion topics will include Understanding EUS basics Understanding EUS and directory integration options Avoiding common EUS deployment mistakes Make sure to register and mark this date on your calendar! - Click here to register.

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  • Database Insider - November 2012 issue

    - by Javier Puerta
    The November issue of the Database Insider newsletter is now available. (Full newsletter here) Mark Hurd: Oracle Database Wrap-up from Oracle OpenWorld 2012 Oracle executives kicked off Oracle OpenWorld 2012, discussing the needs of customers, the brand-new Oracle Exadata Database Machine X3, and the latest Oracle Database innovations. (Read More) Webcast: Introduction to Oracle Exadata Database Machine X3 Oracle’s next-generation database machine, Oracle Exadata X3, combines massive memory and low-cost disks to deliver the highest performance at the lowest cost. Available in an eight-rack configuration, it allows you to start small and grow. Webcast: SAP Applications Run Better on Oracle Exadata Find out why a growing number of SAP application customers are turning to Oracle Exadata Database Machine for better performance, better productivity—and big savings. 

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  • Answers to Your Common Oracle Database Lifecycle Management Questions

    - by Scott McNeil
    We recently ran a live webcast on Strategies for Managing Oracle Database's Lifecycle. There were tons of questions from our audience that we simply could not get to during the hour long presentation. Below are some of those questions along with their answers. Enjoy! Question: In the webcast the presenter talked about “gold” configuration standards, for those who want to use this technique, could you recommend a best practice to consider or follow? How do I get started? Answer:Gold configuration standardization is a quick and easy way to improve availability through consistency. Start by choosing a reference database and saving the configuration to the Oracle Enterprise Manager repository using the Save Configuration feature. Next create a comparison template using the Oracle provided template as a starting point and modify the ignored properties to eliminate expected differences in your environment. Finally create a comparison specification using the comparison template you created plus your saved gold configuration and schedule it to run on a regular basis. Don’t forget to fill in the email addresses of those you want to notify upon drift detection. Watch the database configuration management demo to learn more. Question: Can Oracle Lifecycle Management Pack for Database help with patching an Oracle Real Application Cluster (RAC) environment? Answer: Yes, Oracle Enterprise Manager supports both parallel and rolling patch application of Oracle Real Application Clusters. The use of rolling patching is recommended as there is no downtime involved. For more details watch this demo. Question: What are some of the things administrators can do to control configuration drift? Why is it important? Answer:Configuration drift is one of the main causes of instability and downtime of applications. Oracle Enterprise Manager makes it easy to manage and control drift using scheduled configuration comparisons combined with comparison templates. Question: Does Oracle Enterprise Manager 12c Release 2 offer an incremental update feature for "gold" images? For instance, if the source binary has a higher PSU level, what is the best approach to update the existing "gold" image in the software library? Do you have to create a new image or can you just update the original one? Answer:Provisioning Profiles (Gold images) can contain the installation files and database configuration templates. Although it is possible to make some changes to the profile after creation (mainly to configuration), it is normally recommended to simply create a new profile after applying a patch to your reference database. Question: The webcast talked about enforcing in-house standards, does Oracle Enterprise Manager 12c offer verification of your databases and systems to those standards? For example, the initial "gold" image has been massively deployed over time, and there may be some changes to it. How can you do regular checks from Enterprise Manager to ensure the in-house standards are being enforced? Answer:There are really two methods to validate conformity to standards. The first method is to use gold standards which you compare other databases to report unwanted differences. This method uses a new comparison template technology which allows users to ignore known differences (i.e. SID, Start time, etc) which results in a report only showing important or non-conformant differences. This method is quick to setup and configure and recommended for those who want to get started validating compliance quickly. The second method leverages the new compliance framework which allows the creation of specific and robust validations. These compliance rules are grouped into standards which can be assigned to databases quickly and easily. Compliance rules allow for targeted and more sophisticated validation beyond the basic equals operation available in the comparison method. The compliance framework can be used to implement just about any internal or industry standard. The compliance results will track current and historic compliance scores at the overall and individual database targets. When the issue is resolved, the score is automatically affected. Compliance framework is the recommended long term solution for validating compliance using Oracle Enterprise Manager 12c. Check out this demo on database compliance to learn more. Question: If you are using the integration between Oracle Enterprise Manager and My Oracle Support in an "offline" mode, how do you know if you have the latest My Oracle Support metadata? Answer:In Oracle Enterprise Manager 12c Release 2, you now only need to download one zip file containing all of the metadata xmls files. There is no indication that the metadata has changed but you could run a checksum on the file and compare it to the previously downloaded version to see if it has changed. Question: What happens if a patch fails while administrators are applying it to a database or system? Answer:A large portion of Oracle Enterprise Manager's patch automation is the pre-requisite checks that happen to ensure the highest level of confidence the patch will successfully apply. It is recommended you test the patch in a non-production environment and save the patch plan as a template once successful so you can create new plans using the saved template. If you are using the recommended ‘out of place’ patching methodology, there is no urgency because the database is still running as the cloned Oracle home is being patched. Users can address the issue and restart the patch procedure at the point it left off. If you are using 'in place' method, you can address the issue and continue where the procedure left off. Question: Can Oracle Enterprise Manager 12c R2 compare configurations between more than one target at the same time? Answer:Oracle Enterprise Manager 12c can compare any number of target configurations at one time. This is the basis of many important use cases including Configuration Drift Management. These comparisons can also be scheduled on a regular basis and emails notification sent should any differences appear. To learn more about configuration search and compare watch this demo. Question: How is data comparison done since changes are taking place in a live production system? Answer:There are many things to keep in mind when using the data comparison feature (as part of the Change Management ability to compare table data). It was primarily intended to be used for maintaining consistency of important but relatively static data. For example, application seed data and application setup configuration. This data does not change often but is critical when testing an application to ensure results are consistent with production. It is not recommended to use data comparison on highly dynamic data like transactional tables or very large tables. Question: Which versions of Oracle Database can be monitored through Oracle Enterprise Manager 12c? Answer:Oracle Database versions: 9.2.0.8, 10.1.0.5, 10.2.0.4, 10.2.0.5, 11.1.0.7, 11.2.0.1, 11.2.0.2, 11.2.0.3. Watch the On-Demand Webcast Stay Connected: Twitter | Facebook | YouTube | Linkedin | NewsletterDownload the Oracle Enterprise Manager Cloud Control12c Mobile app

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  • TGIF: Engagement Wrap-up

    - by Michael Snow
    We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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  • Don’t miss this very popular presentation on Punchout in iProcurement on June 26th 2012

    - by user793553
    Don’t miss this very popular presentation on Punchout in iProcurement on June 26th.  See Doc ID 1448447.1 for the Webcast details. ADVISOR WEBCAST: Punchout in iProcurement PRODUCT FAMILY: EBZs- Procurement   June 26, 2012 at 14:00 UK / 15:00 Cairo / 6:00 am Pacific / 7:00 am Mountain / 9:00 am Eastern This one-hour session is recommended for technical and functional users who are maintaining and/or implementing the Punchout from iProcurement. The session will provide an overview of the different Punchout model, setup, and the Punchout to PO xml/cxml cycle. Also, it will provide tips in troubleshooting the common issues when new supplier is added to Punchout or the existing one stops working. TOPICS WILL INCLUDE: Overview of the Punchout Models. Provide the knowledge in the Punchout to PO Process cycle. Demo - Punchout. Certificates and setup. Learn the common issues and how to address in an efficient way. (Documentation and Notes) A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1 WebEx Conference Details Topic: Advisor Webcast - Punchout in iProcuremen Date and Time: Tuesday, June 26, 2012 3:00 pm, Egypt Time (Cairo, GMT+02:00) Tuesday, June 26, 2012 2:00 pm, GMT Summer Time (London, GMT+01:00) Tuesday, June 26, 2012 9:00 am, Eastern Daylight Time (New York, GMT-04:00) Tuesday, June 26, 2012 7:00 am, Mountain Daylight Time (Denver, GMT-06:00) Event number: 597 373 155 -------------------------------------------------------  To register for this meeting  -------------------------------------------------------  1. Event address for attendees: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=597373155&t=a 2. Register for the meeting.  Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting. InterCall Audio Instructions A list of Toll-Free Numbers can be found below. VOICESTREAMING IS AVAILABLE teleconference ID: 70528713 UK standard International:+44 1452 562 665 US Free Call: 1866 230 1938 US Local call: 1845 608 8023 Global Toll-Free Numbers MOS doc#:  https://metalink3.oracle.com/od/faces/secure/km/DocumentDisplay.jspx?id=1148600.1 Designation Number Argentina Free Call 0800 444 1009 Australia Free Call 1800 763 650 Austria Free Call 0800 111 956 Austria Local Call 0192 865 72 Belgium Free Call 0800 724 46 Belgium Local Call 0817 000 60 Brazil Free Call 0800 761 0835 Bulgaria Free Call 0080 011 511 76 Canada Free Call 1866 984 6577 Columbia Free Call 0180 091 562 17 Croatia Free Call 0800 222 305 Cyprus Free Call 8009 6341 Czech Republic Free Call 8007 007 95 Denmark Free Call 8088 8467 Denmark Local Call 3272 7506 Finland Free Call 0800 112 398 Finland Local Call 0923 114 014 France Free Call 0805 110 463 France Local Call 0359 580 290 Germany Free Call 0800 101 4918 Germany Local Call 0692 222 161 19 Greece Free Call 0080 012 8135 Hong Kong Free Call 8009 661 55 Hungary Free Call 0680 018 839 Hungary Local Call 0180 889 97 India Free Call 0008 001 006 600 Ireland Free Call 1800 300 170 Ireland Local Call 0143 198 35 Israel Free Call 1809 431 440 Italy Free Call 8007 840 87 Italy Local Call 0236 009 700 Japan Free Call 0066 338 124 31 Latvia Free Call 8000 3680 Luxembourg Free Call 8002 7941 Malaysia Free Call 1800 814 528 Mexico Free Call 0018 666 864 905 Monaco Free Call 8009 3655 Netherlands Free Call 0800 949 4596 Netherlands Local Call 0207 168 000 New Zealand Free Call 0800 451 190 North China Free Call 1080 074 413 29 Norway Free Call 8001 8057 Norway Local Call 2151 0847 Poland Free Call 0080 012 135 73 Portugal Free Call 8007 894 20 Romania Free Call 0800 895 558 Russia Free Call 8108 002 385 2044 Slovenia Free Call 0800 804 55 South Africa Free Call 0800 982 794 South China Free Call 1080 044 111 82 South Korea Free Call 0079 814 800 7887 Spain Free Call 9009 389 85 Spain Local Call 9111 421 10 Sweden Free Call 0200 214 344 Sweden Local Call 0850 596 375 Switzerland Free Call 0800 835 040 Switzerland Local Call 0445 804 280 Thailand Free Call 0018 004 421 98 UK Free Call 0800 073 1830 UK Local Call 0844 871 9364 UK National Call 0871 700 0309 UK Standard International +44 (0) 1452 562 665 USA Free Call 1866 230 1938   Back to the top   Copyright? 2010, Oracle. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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