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• How should bug tracking and help tickets integrate?

  - by Max Schmeling

  I have a little experience with bug tracking systems such as FogBugz where help tickets are issues are (or can be) bugs, and I have some experience using a bug tracking system internally completely separate from a help center system. My question is, in a company with an existing (home-grown) help center system where replacing it is not an option, how should a bug tracking system (probably Mantis) be integrated into the process? Right now help tickets get put in for issues, questions, etc and they get assigned to the appropriate person (PC Tech, Help Desk staff, or if it's an application issue they can't solve in the help desk it gets assigned to a developer). A user can put a request for small modifications or fixes to an application in a help ticket and the developer it gets assigned to will make the change at some point, apply their time to that ticket, and then close the ticket when it goes to production. We don't currently have a bug tracking system, so I'm looking into the best way to integrate one. Should we just take the help tickets and put it into the bug tracking system if it's a bug (or issue or feature request) and then close the ticket if it's not an emergency fix? We probably don't want to expose the bug tracking system to anyone else as they wouldn't know what to put in the help center system and what to put in the bug tracker... right? Any thoughts? Suggestions? Tips? Advice? To-dos? Not to-dos? etc...

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• Problem with Killing windows explorer ?

  - by Vivek Bernard

  I need to kill windows explorer's process (explorer.exe), for that it tried using System.Diagnostics.Process.Kill("Explorer.exe"); It works but the problem is that the explorer starts again, may be windows is doing that, anyway. When i kill explorer.exe with windows task manager, it doesn't come back, its stays killed I want to do whatever taskmanager is doing through my application.

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• Enumerating File Handles in C#

  - by user293392

  I would like to know whether it is possible to enumerate file handles in c#, maybe using Win32API. This is easily done for window and process handles, but it seems that it is not possible for file handles. While some functionality is offered by NtQuerySystemInformation, this is being phased out and therefore it is not recommended to use such a method.

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• Which software do you use for SCRUM ?

  - by Rahul Soni

  I checked wikipedia, http://en.wikipedia.org/wiki/Scrum_(development) But I am still looking for some insight from the genius minds using SO. I installed Microsoft Project 2010, and was assuming that it would have some template/plugin that would support SCRUM. Unfortunately, I couldn't find one :-(

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• How to determine Windows.Diagnostics.Process from ServiceController

  - by Alex

  This is my first post, so let me start by saying HELLO! I am writing a windows service to monitor the running state of a number of other windows services on the same server. I'd like to extend the application to also print some of the memory statistics of the services, but I'm having trouble working out how to map from a particular ServiceController object to its associated Diagnostics.Process object, which I think I need to determine the memory state. I found out how to map from a ServiceController to the original image name, but a number of the services I am monitoring are started from the same image, so this won't be enough to determine the Process. Does anyone know how to get a Process object from a given ServiceController? Perhaps by determining the PID of a service? Or else does anyone have another workaround for this problem? Many thanks, Alex

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• How to keep a process running on a remote windows server

  - by DutrowLLC

  I need to implement a background process that runs on a remote windows server 24/7. My development environment is C#/ASP.NET 3.5. The purpose of the process is to: Send reminder e-mails to employees and customers at appropriate times (say 5:00PM on the day before a job is scheduled) Query and save GPS coordinates of employees when they are supposed to be out on jobs so that I can later verify that their positions were where they were supposed to be. If the process fails (which it probably will, especially when updates are added), I need for it to be restarted immediately (or within just a few minutes) as I would have very serious problems if this process failed to send a notification, log a GPS coordinate, or any of the other tasks its meant to perform.

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• Is calling Process.Refresh() required for Process.HasFinished

  - by Rekreativc

  Hello I am interested if calling Process.Refresh() is mandatory when waiting for the process to terminate by checking Process.HasFinished property? I have a piece of code that works fine without the Process.Refresh() call, however I am curious weather this is a coincidence? I can see that a msdn example has the Process.Refresh() call... If its not necessary, and Process.HasExited is the only property I need, are there any advantages to making the call to Process.Refresh() ? If not, is there a reason it is in the msdn example? Thank you for your answers.

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• Using WCF to expose underlying process

  - by Steven

  I think I must be a little dull because I'm having so much difficulty with this. I use WCF for pretty much everything in-house, it's the most appropriate technology. I have a new Silverlight 3 app that is connecting to the WCF service and that's working fine. Where the problem begins is: Because of the expense in creating the objects within this service and the high correlation of individual objects being shared between clients I want to have a console application that basically gathers/calculates/caches all the data for the service 24/7 and the service basically connects to the console app (or whatever it is) and gets the pre-processed data. eg, think of it in terms of a stock reporting app (which it is). Person A has a portfolio of x, y z Person B has a portfolio of x, q, z, r The service needs to provide updated metrics on how their portfolio is performing. So instead of every 1 second processing person A, then person B, the app independently gathers the stock price and persons position information into memory and the service just queries the in memory result. Thanks for your help, I really am feeling dumb right now.

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• Integrating Jython Cpython

  - by eric.frederich

  I am about to begin a project where I will likely use PyQt or Pyside. I will need to interface with a buggy 3rd party piece of server software that provides C++ and Java APIs. The Java APIs are a lot easier to use because you get Exceptions where with the C++ libraries you get segfaults. Also, the Python bindings to the Java APIs are automatic with Jython whereas the Python bindings for the C++ APIs don't exist. So, how would a CPython PyQt client application be able to communicate with these Java APIs? How would you go about it? Would you have another separate Java process on the client that serializes / pickles objects and communicates with the PyQt process over a socket? I don't want to re-invent the wheel... is there some sort of standard interface for these types of things? Some technology I should look into? RPC, Corba, etc? Thanks, ~Eric

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• Unkillable console windows

  - by rep_movsd

  I'm developing an OpenGL based 2d simulation with GLUT under Visual C++ 2008, sometimes when I have an assert() or unhandled exception and break into the debugger, the GLUT display window closes, but the console window remains open.They just cant be killed!!! They do not show up with Task manager, Process Explorer or any other tool, I cannot find the window handle using the Spy++ tool either. Worst thing is they prevent my system (Windows XP) from shutting down, I have to manually poweroff (and of course I have to run chkdsk on my drives and invariably it finds and fixes minor errors after bad shutdowns) Has anyone come across such an issue?

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• JavaScript multithreading

  - by Krzysztof Hasinski

  I'm working on comparison for several different methods of implementing (real or fake) multithreading in JavaScript. As far as I know only webworkers and Google Gears WorkerPool can give you real threads (ie. spread across multiple processors with real parallel execution). I've found the following methods: switch between tasks using yield() use setInterval() (or other non-blocking function) with threads waiting one for another use Google Gears WorkerPool threads (with plugin) use html5 web workers I read related questions and found several variations of the above methods, but most of those questions are old, so there might be a few new ideas. I'm wondering - how else can you achieve multithreading in JavaScript? Any other important methods? UPDATE: As pointed out in comments what I really meant was concurrency. UPDATE 2: I found information that Silverlight + JScript supports multithreading, but I'm unable to verify this. UPDATE 3: Google deprecated Gears: http://code.google.com/apis/gears/api_workerpool.html

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• Ruby PTY.spawn is Hanging - How to fill out Email and Password in simple example

  - by viatropos

  After asking this question, it looks like I need to use Ruby's PTY Module, of which there is no documentation. I have written this code to try to push content to Google App Engine because the python command sometimes asks me for my username and password. But when I run this code, it just hangs. cmd = "appcfg.py update cdn" PTY.spawn("#{cmd} 2>&1") do | input, output, pid | begin input.expect("Email:") do output.write("#{credentials[:username]}\n") end input.expect("Password:") do output.write("#{credentials[:password]}\n") end rescue Exception => e puts "GAE Error..." end end What am I missing here? How can I get this to work?

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• for ps aux what are Ss Sl Ssl proccess types UNIX

  - by JiminyCricket

  when doing a "ps aux" command I get some process listed as Ss, Ssl and Sl what do these mean? root 24653 0.0 0.0 2256 8 ? Ss Apr12 0:00 /bin/bash -c /usr/bin/python /var/python/report_watchman.py root 24654 0.0 0.0 74412 88 ? Sl Apr12 0:01 /usr/bin/python /var/python/report_watchman.py root 21976 0.0 0.0 2256 8 ? Ss Apr14 0:00 /bin/bash -c /usr/bin/python /var/python/report_watchman.py root 21977 0.0 0.0 73628 88 ? Sl Apr14 0:01 /usr/bin/python /var/python/report_watchman.py

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• Storing a value in Memory Independent of Process

  - by Ganesh

  Hi, I need a way to store a value somewhere for temporarily by say Process A. Process A can exit the after storing the value in memory. After sometime Process B comes accesses the same location of memory and read the value. I need to store in memory, because I dont want the data to persistent across reboots. But as long as the system is up, it Independent of the Process the data must be accessible. I tried MailSlots and Temporary files in windows, both seem to have problem where the process reference count drops to zero , the entities dont persist in memory. What is a suitable mechanism for this in Windows preferably using Win32 API? Ganesh

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• Java method overloading + double dispatch

  - by Max

  Can anybody explain in detail the reason the overloaded method print(Parent parent) is invoked when working with Child instance in my test piece of code? Any pecularities of virtual methods or methods overloading/resolution in Java involved here? Any direct reference to Java Lang Spec? Which term describes this behaviour? Thanks a lot. public class InheritancePlay { public static class Parent { public void doJob(Worker worker) { System.out.println("this is " + this.getClass().getName()); worker.print(this); } } public static class Child extends Parent { } public static class Worker { public void print(Parent parent) { System.out.println("Why this method resolution happens?"); } public void print(Child child) { System.out.println("This is not called"); } } public static void main(String[] args) { Child child = new Child(); Worker worker = new Worker(); child.doJob(worker); } }

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• Scrum burn down charts, can they go negative?

  - by AaronThomson

  I work on a small Agile development team which is part of a large, non-agile thinking corporation. Currently, we practise Scrum and occasionally, we exceed our sprint commitment. My question is, how do you handle burn down charts when you have exceeded your sprint commitment? I can think of two options: Extend the y-axis in the negative direction and keep counting down Add more cards/stories/work and have the burn down value increase by that amount, burning down when that work is finished. The ultimate solution for my team is one which is clear to the business and adds real value for the developers. So far, neither of these solutions has worked out perfectly.

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• Agile development; on-line free tools!

  - by BT.

  We have been looking to implement Agile methodology within our geographically distributed development team, so i need suggestions on any free on-line application that you have used and find useful. Right now we are using paper cards and wall to manage this :), but we want to shift to an on-line version preferably free. I have used TargetProcess at my previous job! My Core requirements are: Business Analyst can add user stories We can assign, prioritize different user stories to developers. QA team can add test cases around different user stories. Project Manager can track the time of all the resources and can pull reports for upper management

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• refactoring in iSeries (RPG), is it realistic

  - by albert green

  Implementing agile in projects requires the ability to do refactoring. It is not really a must, but code refactoring has proven to be a good engineering practice. In an agile (Scrum) project on the iSeries platform, which requires development (new code and modifications to legacy code) in RPG, RPG LE, is it possible to implement refactoring? If so what are the techniques to do it? If someone who has tried it could share their experience or just point to references, I would greatly appreciate it.

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• Should I Solve this with Multithreading in Ruby?

  - by viatropos

  I have a strange case, here's the sequence of actions: User edits a document and hits save Application sends GET request to service Service sends POST request back to application in the middle of responding to the GET request Application, in the same state as when it made the GET request, responds to the POST request (sends document data) to service. Service sends data back to Application (responding to original GET request) Application handles the rest... The use case is this: I was thinking how can I make Yahoo Pipes POST data? Specifically, I want it to be able to update Google Docs when a user makes a change locally (on a custom editor). So user edits doc, makes GET request to Yahoo Pipes, Pipes makes a POST request back to App to get the document (Pipes can only make this type of POST request), App sends doc, Pipes formats data according to the Google API, Pipes responds to GET request with Google API formatted XML, App makes the post request. Theoretically, how would I accomplish this? It seems that I need to create a separate ruby Process for the GET request, and when Pipes sends the POST request, I find that process and send its output, then I'm stuck. This would cut out the need for a database for this particular case (I could save the stuff temporarily in a database, but that doesn't seem right). Any ideas? This would make it so I don't have to format things to the Google API in ruby, I could leave that to Pipes.

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• Long running operations (threads) in a web (asp.net) environment

  - by rrejc

  I have an asp.net (mvc) web site. As the part of the functions I will have to support some long running operations, for example: Initiated from user: User can upload (xml) file to the server. On the server I need to extract file, do some manipulation (insert into the db) etc... This can take from one minute to ten minutes (or even more - depends on file size). Of course I don't want to block the request when the import is running , but I want to redirect user to some progress page where he will have a chance to watch the status, errors or even cancel the import. This operation will not be frequently used, but it may happen that two users at the same time will try to import the data. It would be nice to run the imports in parallel. At the beginning I was thinking to create a new thread in the iis (controller action) and run the import in a new thread. But I am not sure if this is a good idea (to create working threads on a web server). Should I use windows services or any other approach? Initiated from system: - I will have to periodically update lucene index with the new data. - I will have to send mass emails (in the future). Should I implement this as a job in the site and run the job via Quartz.net or should I also create a windows service or something? What are the best practices when it comes to running site "jobs"? Thanks!

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• How to handle large dataset with JPA (or at least with Hibernate)?

  - by Roman

  I need to make my web-app work with really huge datasets. At the moment I get either OutOfMemoryException or output which is being generated 1-2 minutes. Let's put it simple and suppose that we have 2 tables in DB: Worker and WorkLog with about 1000 rows in the first one and 10 000 000 rows in the second one. Latter table has several fields including 'workerId' and 'hoursWorked' fields among others. What we need is: count total hours worked by each user; list of work periods for each user. The most straightforward approach (IMO) for each task in plain SQL is: 1) select Worker.name, sum(hoursWorked) from Worker, WorkLog where Worker.id = WorkLog.workerId group by Worker.name; //results of this query should be transformed to Multimap<Worker, Long> 2) select Worker.name, WorkLog.start, WorkLog.hoursWorked from Worker, WorkLog where Worker.id = WorkLog.workerId; //results of this query should be transformed to Multimap<Worker, Period> //if it was JDBC then it would be vitally //to set resultSet.setFetchSize (someSmallNumber), ~100 So, I have two questions: how to implement each of my approaches with JPA (or at least with Hibernate); how would you handle this problem (with JPA or Hibernate of course)?

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• How does ps show the argv for all processes on Mac OS X?

  - by DNS

  I'm trying to identify when a particular process is running, based on its arguments, on Mac OS X. There may be several processes running with the same name, but only one will have the arguments I'm looking for. The processes are not owned by the same user who will be running my code. They will not have modified their argv in any way. The 'ps' command shows exactly the information that I need. But I would greatly prefer not to have to spawn 'ps' and parse its output. I originally tried the solution from this question, using sysctl, but it turns out that only works for processes you own; see my other question for more info. So how does ps obtain argv information for processes owned by other users?

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• Per-process CPU usage on Win95 / Win98 / WinME

  - by Hugh Allen

  How can you programmatically measure per-process (or better, per-thread) CPU usage under windows 95, windows 98 and windows ME? If it requires the DDK, where can you obtain that? Please note the Win9x requirement. It's easy on NT. EDIT: I tried installing the Win95/98 version of WMI, but Win32_Process.KernelModeTime and Win32_Process.UserModeTime return Null (as do most Win32_Process properties under win9x).

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• Connection Reset by Peer error with Apache and JBoss 7.1.1

  - by vikingz

  We are seeing errors on some of our QA testing scripts that intermittently throw Connection Reset By Peer errors. The Test scripts submit requests via F5 which forwards requests to Apache (2.2.21) with a mod_jk load_balancer with the following setting for each worker in the worker.property worker1 props worker.worker1.type=ajp13 worker.worker1.port=8109 worker.worker1.lbfactor=1 worker.worker1.host=skunkhost1.com worker.worker1.connection_pool_timeout=30 and here is what is in the JBoss domain.xml for the AJP port from JBoss 7.1.1 <unbounded-queue-thread-pool name="SKUNKY.APP.AJP"> <max-threads count="300"/> <keepalive-time time="3" unit="minutes"/> </unbounded-queue-thread-pool> Here is httpd.conf Timeout 300 KeepAlive On KeepAliveTimeout 15 MaxKeepAliveRequests 100 TraceEnable Off My question is that is it posisbe that apache times out and closes the connection while jboss is still ready and working on the request? What might be causing the Connection Reset By Peer error?what am i missing here? Any help is majorly appreciated!! Sincerely KK

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• Code Design Process?

  - by user156814

  I am going to be working on a project, a web application. I was reading 37signals getting real pamphlet online (http://gettingreal.37signals.com/), and I understand the recommended process to build the entire website. Brainstorm, sketch, HTML, code. They touch on each process lightly, but they never really talk much about the coding process (all they say is to keep code lean). I've been reading about different ways to go about it (top to bottom, bottom to top) but I dont know much about each way. I even read somewhere that one should write tests for the code before they actually write the code??? WHAT? What coding process should one follow when building an application. if its necessary, I'm using PHP and a framework.

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