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  • Mixing Forms and Token Authentication in a single ASP.NET Application

    - by Your DisplayName here!
    I recently had the task to find out how to mix ASP.NET Forms Authentication with WIF’s WS-Federation. The FormsAuth app did already exist, and a new sub-directory of this application should use ADFS for authentication. Minimum changes to the existing application code would be a plus ;) Since the application is using ASP.NET MVC this was quite easy to accomplish – WebForms would be a little harder, but still doable. I will discuss the MVC solution here. To solve this problem, I made the following changes to the standard MVC internet application template: Added WIF’s WSFederationAuthenticationModule and SessionAuthenticationModule to the modules section. Add a WIF configuration section to configure the trust with ADFS. Added a new authorization attribute. This attribute will go on controller that demand ADFS (or STS in general) authentication. The attribute logic is quite simple – it checks for authenticated users – and additionally that the authentication type is set to Federation. If that’s the case all is good, if not, the redirect to the STS will be triggered. public class RequireTokenAuthenticationAttribute : AuthorizeAttribute {     protected override bool AuthorizeCore(HttpContextBase httpContext)     {         if (httpContext.User.Identity.IsAuthenticated &&             httpContext.User.Identity.AuthenticationType.Equals( WIF.AuthenticationTypes.Federation, StringComparison.OrdinalIgnoreCase))         {             return true;         }                     return false;     }     protected override void HandleUnauthorizedRequest(AuthorizationContext filterContext)     {                    // do the redirect to the STS         var message = FederatedAuthentication.WSFederationAuthenticationModule.CreateSignInRequest( "passive", filterContext.HttpContext.Request.RawUrl, false);         filterContext.Result = new RedirectResult(message.RequestUrl);     } } That’s it ;) If you want to know why this works (and a possible gotcha) – read my next post.

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  • CSS Multi-Column Forms in HTML/ASP.NET

    - by Caveatrob
    I've researched for hours and still haven't found a robust, non-absolute-positioning solution for displaying multiple-column forms and values without using TABLE tags. Can someone point me to a resource specifically oriented towards reproducing table-based, multiple-column forms (like name and address forms) in CSS to standards? Most of the forms I see only have a single column with field/value.

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  • Problem running oracle script from command line using sqlplus

    - by Charlie
    I'm having a problem trying to run my sql script into oracle using sqlplus. The script just populates some dummy data: DECLARE role1Id NUMBER; user1Id NUMBER; role2Id NUMBER; user2Id NUMBER; role3Id NUMBER; user3Id NUMBER; perm1Id NUMBER; perm2Id NUMBER; perm3Id NUMBER; perm4Id NUMBER; perm5Id NUMBER; BEGIN INSERT INTO PB_USER(USER_ID,USER_NAME, USER_EMAIL, USER_ACTIVEYN) VALUES(PB_USER_ID_SEQ.nextval, 'RoleDataManagerTests_Username', '[email protected]',' '); INSERT INTO ROLES(ROLE_ID, ROLE_NAME) VALUES(PB_ROLE_ID_SEQ.nextval, 'Test role 1'); INSERT INTO ROLES(ROLE_ID, ROLE_NAME) VALUES(PB_ROLE_ID_SEQ.nextval, 'Test role 2'); INSERT INTO ROLES(ROLE_ID, ROLE_NAME) VALUES(PB_ROLE_ID_SEQ.nextval, 'Test role 3'); SELECT ROLE_ID INTO role1Id FROM ROLES WHERE ROLE_NAME = 'Test role 1'; SELECT USER_ID INTO user1Id FROM PB_USER WHERE USER_NAME = 'RoleDataManagerTests_Username'; INSERT INTO USERS_ROLES(USER_ID, ROLE_ID) VALUES(user1Id, role1Id); SELECT ROLE_ID INTO role2Id FROM ROLES WHERE ROLE_NAME = 'Test role 2'; SELECT USER_ID INTO user2Id FROM PB_USER WHERE USER_NAME = 'RoleDataManagerTests_Username'; INSERT INTO USERS_ROLES(USER_ID, ROLE_ID) VALUES(user2Id, role2Id); SELECT ROLE_ID INTO role3Id FROM ROLES WHERE ROLE_NAME = 'Test role 3'; SELECT USER_ID INTO user3Id FROM PB_USER WHERE USER_NAME = 'RoleDataManagerTests_Username'; INSERT INTO USERS_ROLES(USER_ID, ROLE_ID) VALUES(user3Id, role3Id); INSERT INTO PERMISSIONS(PERMISSION_ID, KEY, DESCRIPTION) VALUES (PB_PERMISSION_ID_SEQ.nextval, 'perm1', 'permission 1'); INSERT INTO PERMISSIONS(PERMISSION_ID, KEY, DESCRIPTION) VALUES (PB_PERMISSION_ID_SEQ.nextval, 'perm2', 'permission 2'); INSERT INTO PERMISSIONS(PERMISSION_ID, KEY, DESCRIPTION) VALUES (PB_PERMISSION_ID_SEQ.nextval, 'perm3', 'permission 3'); INSERT INTO PERMISSIONS(PERMISSION_ID, KEY, DESCRIPTION) VALUES (PB_PERMISSION_ID_SEQ.nextval, 'perm4', 'permission 4'); INSERT INTO PERMISSIONS(PERMISSION_ID, KEY, DESCRIPTION) VALUES (PB_PERMISSION_ID_SEQ.nextval, 'perm5', 'permission 5'); SELECT PERMISSION_ID INTO perm1Id FROM PERMISSIONS WHERE KEY = 'perm1'; SELECT PERMISSION_ID INTO perm2Id FROM PERMISSIONS WHERE KEY = 'perm2'; SELECT PERMISSION_ID INTO perm3Id FROM PERMISSIONS WHERE KEY = 'perm3'; SELECT PERMISSION_ID INTO perm4Id FROM PERMISSIONS WHERE KEY = 'perm4'; SELECT PERMISSION_ID INTO perm5Id FROM PERMISSIONS WHERE KEY = 'perm5'; INSERT INTO ROLES_PERMISSIONS(ROLE_ID, PERMISSION_ID) VALUES(role1Id, perm1Id); INSERT INTO ROLES_PERMISSIONS(ROLE_ID, PERMISSION_ID) VALUES(role1Id, perm2Id); INSERT INTO ROLES_PERMISSIONS(ROLE_ID, PERMISSION_ID) VALUES(role1Id, perm3Id); INSERT INTO ROLES_PERMISSIONS(ROLE_ID, PERMISSION_ID) VALUES(role2Id, perm3Id); INSERT INTO ROLES_PERMISSIONS(ROLE_ID, PERMISSION_ID) VALUES(role3Id, perm4Id); INSERT INTO ROLES_PERMISSIONS(ROLE_ID, PERMISSION_ID) VALUES(role3Id, perm5Id); END; / My script works fine when I run it using Oracle SQL Developer but when I use the sqlplus command line tool this is what's outputted and then it just hangs: SQL*Plus: Release 11.1.0.7.0 - Production on Tue May 11 09:49:34 2010 Copyright (c) 1982, 2008, Oracle. All rights reserved. Connected to: Oracle Database 10g Enterprise Edition Release 10.2.0.4.0 - 64bit Production With the Partitioning, Oracle Label Security, OLAP, Data Mining Scoring Engine and Real Application Testing options I'm running the tool using this command line, which works fine for other scripts: sqlplus username/password@server/dbname @Setup.sql Any ideas? Thanks.

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  • Django Initial for a ManyToMany Field

    - by gramware
    I have a form that edits an instance of my model. I would like to use the form to pass all the values as hidden with an inital values of username defaulting to the logged in user so that it becomes a subscribe form. The problem is that the normal initial={'field':value} doesn't seem to work for manytomany fields. how do i go about it? my views.py @login_required def event_view(request,eventID): user = UserProfile.objects.get(pk=request.session['_auth_user_id']) event = events.objects.get(eventID = eventID) if request.method == 'POST': form = eventsSusbcribeForm( request.POST,instance=event) if form.is_valid(): form.save() return HttpResponseRedirect('/events/') else: form = eventsSusbcribeForm(instance=event) return render_to_response('event_view.html', {'user':user,'event':event, 'form':form},context_instance = RequestContext( request )) my forms.py class eventsSusbcribeForm(forms.ModelForm): eventposter = forms.ModelChoiceField(queryset=UserProfile.objects.all(), widget=forms.HiddenInput()) details = forms.CharField(widget=forms.Textarea(attrs={'cols':'50', 'rows':'5'}),label='Enter Event Description here') date = forms.DateField(widget=SelectDateWidget()) class Meta: model = events exclude = ('deleted') def __init__(self, *args, **kwargs): super(eventsSusbcribeForm, self).__init__(*args, **kwargs) self.fields['username'].initial = (user.id for user in UserProfile.objects.filter())

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  • Cross Theaded Calls - Many controls Heavy GUI Application after .net 1.1 2.0 upgrade- best way ??

    - by keepsmilinyaar
    I have recently upgraded a .net1.1 solution to .net2.0. AS this is a very heavy GUI appilcation with loads of controls and many multithreaded operations that update the GUI. While these operations worked seamlessly in .net1.1 it is throwing up Cross Threaded Illegal operations after the upgrade. Considering the fact that tehre are numerous grids, buttons and status labels that need to be updated via these multi threaded operations, I decided to code for checking the InvokeRequired solution, however doing that for every control would probably not be the best way to go about it. I was wondering if you could suggest a better way of how I can go about it or propose any OOPS based class structure that I could code around to make the code look better. Please do let me know if my question is unclear. Thanks in advance

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  • Drupal: how to upgrade a running production website to a dev version?

    - by FractalizeR
    Can you help me to understand, how do I do Drupal website deployment and development? Suppose, I developed 1.0 version of Berty&Frank website. I copied everything to their production server and it is alive and kicking now. Site is already full of contents and is growing. I am asked to add additional features to the website. I am now experimenting with the way how I can implement them in a dev version. I am creating/deleting content types, fill created nodes with demo data just to see how they look like etc. Now I found the way and I want to upgrade production website to the same structure as my dev version now. How do I do that? Is the only way to manually make every change I made in dev version?

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  • Upgrade to 4.0 Framework, then downgraded, now can't find Linq namespace?

    - by CubanX
    I just upgraded from VS2008 to VS2010. In the process, I allowed it to upgrade my DLL's to 4.0. I've decided that wasn't a good idea and now I've rolled back. It all works fine in VS2010, but when it hits my CI server (CruiseControl.Net), I get an error of: The type or namespace name 'Linq' does not exist in the namespace 'System' (are you missing an assembly reference? 3.5 is on the server, and other projects that use 3.5 build fine, so I don't think it's a framework issue. Anyone have any hints?

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  • Red Meat's Music is Rare - and Well Done

    - by Oracle OpenWorld Blog Team
    By Karen Shamban The blogger has questions; San Francisco-based country band Red Meat has answers. Although we forgot to ask how they got their band name, dang it. Read on and enjoy the honesty and insight. Q. What do you like best about performing in front of a live audience?A. Probably just having fun and entertaining the audience. We've been together for almost two decades, and in that time we've played for crowds of five people, and for crowds of more than 15,000. Both are equally important to us, and just as fun. We turn Jill and Smelley loose on the between-songs repartee, and let the songs shine through. On the best night, we feed on the audience's love and vice-versa. It's emotional vampirism of the best sort. [Blogger's note: now that whole "red meat" thing is starting to make sense ...] Q. Do you prefer smaller, intimate venues or larger, louder ones? Why?A. We love both. Whether it's a chance to connect with a small room or huge audience, we always try to hit 'em between the eyes! Q. What about your fans surprises you?A. Since we've been together for so long, we're pretty much on our third generation of fans now. We're excited that the Bakersfield sound has that same effect on the new, younger fans as it did on the punk rockers that we played to 20 years ago. And we still see them at our shows too! Q. What about your live act surprises your fans?A. For people who haven't seen Red Meat before, they may be dragged to a show thinking they don't like country music. But they're surprised to hear it done in a way that excites them so much. We get a lot of first-timers coming up to us after a performance and asking, "Wait, THAT'S what country music can sound like?" Q. There are going to be a lot of technical people (you could call them geeks) in the Oracle crowd - what are they going to love about your performance?A. Just what everyone loves about a Red Meat show - the chance to drink beer, dance, get rowdy, and have a great time. Q. Have you been on tour recently? If so, what do you like about touring, and what do you dislike?A. Actually, we're going to be coming off the road immediately into the Oracle OpenWorld Music Festival, having just played some Texas dates. On tour, we love playing for fans who don't get to see us as often as our California fans do. And food. Most of our conversations in the van center around food. Q. Ever think about playing another kind of music? If so, what, and why?A. Our tastes and influences in the band run all over the place. Obviously we love the Bakersfield artists - Buck Owens, Merle Haggard, Dwight Yoakam - but we love other types of roots music as well, along with the Beatles, NRBQ, MC5, punk/new wave, and countless bar bands that we've had the privilege of playing with through the years. But as far as playing a different kind of music as Red Meat? Nah. We love what we're doing. Q. What are the top three things people should know about your music?A1. Country music, done right, has unlimited soul.A2. Red Meat is a modern band, playing original material, with a great debt to the Bakersfield sound of Buck Owens and Merle Haggard.A3. It's FUN. More details on the Festival and the band: Oracle OpenWorld Music Festival Red Meat

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  • Python and Ruby in Oracle Tuxedo

    - by christopher.jones
    Did you know you can now develop services and applications in Python or Ruby with Oracle Tuxedo? The Tuxedo team have a blog post about it at Python and Ruby in Tuxedo. I used to think of Tuxedo as a Transaction Processing Monitor but it has evolved into much more.

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  • IDC Analyst Mike Fauscette Writes About Oracle and The Cloud

    - by Cinzia Mascanzoni
    "It's becoming clear that cloud is now a core part of Oracle's strategy," says analyst Michael Fauscette in his post-OpenWorld article in Seeking Alpha. He believes we have a well-rounded portfolio "with a cloud platform/infrastructure, a broad selection of apps, and a partner marketplace." From his numerous conversations with customers, he highlights their continual interest in hybrid deployments and also in shifting apps to the cloud. Read more.

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  • IDC Analyst Mike Fauscette Writes About Oracle And The Cloud

    - by Roxana Babiciu
    "It's becoming clear that cloud is now a core part of Oracle's strategy," says analyst Michael Fauscette in his post-OpenWorld article in Seeking Alpha. He believes we have a well-rounded portfolio "with a cloud platform/infrastructure, a broad selection of apps, and a partner marketplace." From his numerous conversations with customers, he highlights their continual interest in hybrid deployments and also in shifting apps to the cloud. Read more.

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  • Tom Cruise: Meet Fusion Apps UX and Feel the Speed

    - by ultan o'broin
    Unfortunately, I am old enough to remember, and now to admit that I really loved, the movie Top Gun. You know the one - Tom Cruise, US Navy F-14 ace pilot, Mr Maverick, crisis of confidence, meets woman, etc., etc. Anyway, one of more memorable lines (there were a few) was: "I feel the need, the need for speed." I was reminded of Tom Cruise recently. Paraphrasing a certain Senior Vice President talking about Oracle Fusion Applications and user experience at an all-hands meeting, I heard that: Applications can never be too easy to use. Performance can never be too fast. Developers, assume that your code is always "on". Perfect. You cannot overstate the user experience importance of application speed to users, or at least their perception of speed. We all want that super speed of execution and performance, and increasingly so as enterprise users bring the expectations of consumer IT into the work environment. Sten Vesterli (@stenvesterli), an Oracle Fusion Applications User Experience Advocate, also addressed the speed point artfully at an Oracle Usability Advisory Board meeting in Geneva. Sten asked us that when we next Googled something, to think about the message we see that Google has found hundreds of thousands or millions of results for us in a split second (for example, About 8,340,000 results (0.23 seconds)). Now, how many results can we see and how many can we use immediately? Yet, this simple message communicating the total results available to us works a special magic about speed, delight, and excitement that Google has made its own in the search space. And, guess what? The Oracle Application Development Framework table component relies on a similar "virtual performance boost", says Sten, when it displays the first 50 records in a table, and uses a scrollbar indicating the total size of the data record set. The user scrolls and the application automatically retrieves more records as needed. Application speed and its perception by users is worth bearing in mind the next time you're at a customer site and the IT Department demands that you retrieve every record from the database. Just think of... Dave Ensor: I'll give you all the rows you ask for in one second. If you promise to use them. (Again, hat tip to Sten.) And then maybe think of... Tom Cruise. And if you want to read about the speed of Oracle Fusion Applications, and what that really means in terms of user productivity for your entire business, then check out the Oracle Applications User Experience Oracle Fusion Applications white papers on the usable apps website.

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  • Oracle on iPad

    - by Aaron Lazenby
    This came across the Twitter-sphere from Steve Wilson (aka @virtualsteve), Oracle Vice President, Systems management:"One of the engineers on the Ops Center team just sent me a pic of OC running on an iPad. Neat!"And here's proof:

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  • A New Home for E-Business Suite Customer Adoption Information

    - by linda.fishman.hoyle
    Phew! I made it! A new home with my name. Let's talk about E-Business Suite. So much is going on and more and more customers are upgrading and implementing the latest release. I think I will highlight in this blog entry the most recent press release we issued 2 weeks ago about our Applications Unlimited success but in the release, we name several customers who are live on E-Business Suite Release 12.1 and then have a fabulous quote from a customer who is doing great things with our product.   Here is a link to the press release To make it easy for you, I am pulling out just the E-Business Suite information Oracle E-Business Suite: Oracle® E-Business Suite Release 12.1 provides organizations of all sizes, across all industries and regions, with a global business foundation that helps them reduce costs and increase productivity through a portfolio of rapid value solutions, integrated business processes and industry-focused solutions. The latest version of the Oracle E-Business Suite was designed to help organizations make better decisions and be more competitive by providing a global or holistic view of their operations. Abu Dhabi Media Company, Agilysis, C3 Business Solutions, Chicago Public Schools, Datacard Group, Guidance Software, Leviton Manufacturing, McDonald's, MINOR International, Usana Health Sciences, Zamil Plastic Industries Ltd. and Zebra Technologies are just a few of the organizations that have deployed the latest release of the Oracle E-Business Suite to help them make better decisions and be more competitive, while lowering costs and increasing performance. Customer Speaks "Leviton Manufacturing makes a very diverse line of products including electrical devices and data center products that we sell globally. We upgraded to the latest version of the Oracle E-Business Suite Release 12.1 to support our service business with change management, purchasing, accounts payable, and our internal IT help desk," said Bob MacTaggart, CIO of Leviton Manufacturing. "We consolidated seven Web sites that we used to host individually onto iStore. In addition, we run a site, using the Oracle E-Business Suite configurator, pricing and quoting for our sales agents to do configuration work. This site can now generate a complete sales proposal using Oracle functionality; we actually generate CAD drawings - the actual drawings themselves - based on configuration results. It used to take six to eight weeks to generate these drawings and now it's all done online in an hour to two hours by our sales agents themselves, totally self-service. It does everything they need. From our point of view that is a major business success. Not only is it a very cool, innovative application, but it also puts us about two years ahead of our competition."

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  • ¿Quieres conocer el impacto del rollout de Oracle Transportation Management en Unilever Europa?

    - by user703855
    Unilever anuncia un nuevo proyecto logístico que le permitirá alcanzar en 2014 una reducción aproximada de 200 millones de km anuales en la distancia recorrida por sus camiones. Estos datos toman como referencia los niveles de tráfico de 2010 en Europa.   Jan Zijderveld, Presidente de Unilever Europa, afirma: “Este proyecto es un gran paso en nuestro plan de Sostenibilidad. La reducción del número de km que necesitan realizar nuestros camiones implicará una reducción muy significativa del impacto medioambiental de nuestra cadena de suministro. Pero los beneficios de negocio obtenidos a través de dicha iniciativa son igualmente importantes. Demuestran, una vez más, el caso de negocio implícito en la obtención de dicha sostenibilidad. No sólo reduciremos nuestras emisiones de carbono, sino que los ahorros obtenidos a largo plazo de dicha reducción nos ayudaran a ser más eficientes y efectivos en términos de coste. “ Puedes leer la nota de prensa completa de Unilever aquí

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  • Oracle Database In-Memory Launch Featuring Larry Ellison – June 10

    - by Cinzia Mascanzoni
    For more than three-and-a-half decades, Oracle has defined database innovation. With our market-leading technologies, customers have been able to out-think and out-perform their competition. Soon they will be able to do that even faster. At a live launch event and simultaneous webcast, Larry Ellison will reveal the future of the database. Promote this strategic event to partners and customers. Registration for the live event begins at 5pm GMT, 6pm CET.

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  • Oracle Database In-Memory Launch Featuring Larry Ellison – June 10

    - by Roxana Babiciu
    For more than three-and-a-half decades, Oracle has defined database innovation. With our market-leading technologies, customers have been able to out-think and out-perform their competition. Soon they will be able to do that even faster. At a live launch event and simultaneous webcast, Larry Ellison will reveal the future of the database. Promote this strategic event to customers. Registration for the live event begins at 9am PT.

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  • Can't build gcc anymore since upgrade to 11.10

    - by Raphael R.
    On Monday I've upgraded to from Ubuntu 11.04 (my initial installation) to 11.10 and now I can't build gcc from source anymore. Since I forgot to uninstall the gcc package before the upgrade, Ubuntu replaced my 4.7.0 compiler with it's stable 4.6.1. So I tried to build the SVN sources again, but it fails. I've most recently tried it with SVN revision 180193. After some time, the build fails with the following message: /home/raphael/devel/gcc/build/./gcc/xgcc -B/home/raphael/devel/gcc/build/./gcc/ -B/usr/i686-pc-linux-gnu/bin/ -B/usr/i686-pc-linux-gnu/lib/ -isystem /usr/i686-pc-linux-gnu/include -isystem /usr/i686-pc-linux-gnu/sys-include -g -O2 -O2 -I. -I. -I../../src/gcc -I../../src/gcc/. -I../../src/gcc/../include -I../../src/gcc/../libdecnumber -I../../src/gcc/../libdecnumber/bid -I../libdecnumber -I../../src/gcc/../libgcc -g -O2 -DIN_GCC -W -Wall -Wwrite-strings -Wcast-qual -Wstrict-prototypes -Wmissing-prototypes -Wold-style-definition -isystem ./include -fPIC -g -DHAVE_GTHR_DEFAULT -DIN_LIBGCC2 -fbuilding-libgcc -fno-stack-protector -I. -I. -I../.././gcc -I../../../src/libgcc -I../../../src/libgcc/. -I../../../src/libgcc/../gcc -I../../../src/libgcc/../include -I../../../src/libgcc/config/libbid -DENABLE_DECIMAL_BID_FORMAT -DHAVE_CC_TLS -DUSE_TLS -o _ashldi3.o -MT _ashldi3.o -MD -MP -MF _ashldi3.dep -DL_ashldi3 -c ../../../src/libgcc/../gcc/libgcc2.c \ -fvisibility=hidden -DHIDE_EXPORTS In file included from /usr/include/stdio.h:28:0, from ../../../src/libgcc/../gcc/tsystem.h:88, from ../../../src/libgcc/../gcc/libgcc2.c:29: /usr/include/features.h:323:26: fatal error: bits/predefs.h: File or directory not found. I've cofigured it with: ~/devel/gcc/build$ ../src/configure --prefix=/usr --enable-languages=c++ And make it with: ~/devel/gcc/build$ make -j4 Just to be sure, I did a rm -rf * in the build directory in case there's some broken stuff inside. Didn't help, though. That's the backstory. I tried to fix it and searched for the bits/predefs.h. It's inside /usr/include/i386-linux-gnu. I temporarily fixed the problem by doing ~/devel/gcc/build$ C_INCLUDE_PATH=/usr/include/i386-linux-gnu make -j4 Which is only temporary because now gcc complains that it can't find crti.o. Which i can find in /usr/lib/i386-linux-gnu. Now i could also set C_LIBRARY_PATH - actually it doesn't work - but I feel like I'm fighting the system here. Also, even if it succeeds, my newly built compiler would also not know about the i386-linux-gnu stuff. So I would have to set C_LIBRARY_PATH and C_INCLUDE_PATH before every build of every project I have. I could add it to my .bashrc but that subverts the system even more. So, how do I tell the build process: That there are additional include/lib directories, and That it should build a gcc which respects them too? Edit: I forgot to include the command which causes the above error message. Also I can think of another solution: Copy the stuff from /usr/include/i386-linux-gnu to /usr/include (same thing for /usr/lib/i386-linux-gnu to /usr/lib). But that doesn't feel right, either. Finally, the system's gcc 4.6.1 can compile other applications just fine, except mine, which use C++11 features not present in the 4.6 series.

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  • Customer Support Spotlight: Clemson University

    - by cwarticki
    I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy. Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products). (pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley) George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive. Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University. Yes, that's no typo (14,256 cores and 37TB of memory!!! Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products. -Chris WartickiGlobal Customer Management

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • Get Proactive: automatischer Support bietet Vorteile

    - by A&C Redaktion
    „Proaktiv“, das bedeutet soviel wie: handeln statt abwarten, Initiative statt Reaktion. So möchte auch die Aktion „Get Proactive“ für Oracle Premier Support Kunden einen vorausschauenden, offensiven Umgang mit Support-Fällen fördern. Die automatisierte Unterstützung der Systeme, die Oracle Partner und Kunden einen deutlichen Vorsprung vor der Konkurrenz verschaffen kann, umfasst drei Bereiche: Sie heißen Prevent, Resolve und Upgrade. „Prevent“ umfasst alle Maßnahmen der Vorsorge: Deren Ziel ist es, ein mögliches Problem aufzudecken und zu lösen, noch bevor es es sich negativ auswirkt. So können beispielsweise produktbezogene Security Alerts zugeschickt werden, ebenso auf das jeweilige System zugeschnittene Patch-Empfehlungen und Risiko-Warnungen. „Resolve“ steht für den Anspruch, auftretende Probleme schneller und zielgerichtet zu lösen. Notwendig sind dafür die passenden Diagnosetools und -maßnahmen. Spezifische Informationen für individuelle Systeme stehen im Product Information Center zur Verfügung. Zudem helfen Auto-Detect-Werkzeuge dabei, Lösungen für bekannte Probleme zu finden. Wertvolle Hinweise bieten auch die Partner und User in der Online Support Community und natürlich die umfangreiche Wissensbasis in MOS. „Upgrade“ bündelt, wie der Name schon sagt, Schritte zur Risikominimierung durch Unterstützung beim Upgrade. Jeder kann dabei selbst die jeweilige Umgebung auf zertifizierte Produkte prüfen. Tipps und Tricks verrät der Upgrade Advisor mit Best Practices für verschiedenste Produkte, Prozesse und Versionen. Der Patch- und Upgrade-Plan erleichtert die Systemupgrade-Planung. Detaillierte Informationen finden Sie auf den Oracle-Support-Webseiten – geben Sie einfach „Get Proactive“ in die Suchmaske ein.

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