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• Oracle R Distribution 3.1.1 Released

  - by Sherry LaMonica-Oracle

  Oracle R Distribution version 3.1.1 has been released to Oracle's public yum today. R-3.1.1 (code name "Sock it to Me") is an update to R-3.1.0 that consists mainly of bug fixes. It also includes enhancements related to accessing package help files, improved accuracy when importing data with large integers, and better integration with RStudio graphics. The full list of new features and bug fixes is listed in the NEWS file.To install Oracle R Distribution using yum, follow the instructions in the Oracle R Enterprise Installation and Administration Guide.Installing using yum will resolve any operating system dependencies automatically. As such, we recommend using yum to install Oracle R Distribution. However, if yum is not available, you can install Oracle R Distribution RPMs directly using RPM commands.For Oracle Linux 5, the Oracle R Distribution RPMs are available in the Enterprise Linux Add-Ons repository:  R-3.1.1-1.el5.x86_64.rpm   R-core-3.1.1-1.el5.x86_64.rpm  R-devel-3.1.1-1.el5.x86_64.rpm  libRmath-3.1.1-1.el5.x86_64.rpm  libRmath-devel-3.1.1-1.el5.x86_64.rpm  libRmath-static-3.1.1-1.el5.x86_64.rpm For Oracle Linux 6, the Oracle R Distribution RPMs are available in the Oracle Linux Add-Ons repository:  R-3.1.1-1.el6.x86_64.rpm  R-core-3.1.1-1.el6.x86_64.rpm  R-devel-3.1.1-1.el6.x86_64.rpm  libRmath-3.1.1-1.el6.x86_64.rpm  libRmath-devel-3.1.1-1.el6.x86_64.rpm  libRmath-static-3.1.1-1.el6.x86_64.rpmFor example, this command installs the R 3.1.1 RPM on Oracle Linux x86-64 version 6:  rpm -i R-3.1.1-1.el6.x86_64.rpm To complete the Oracle R Distribution 3.1.1 installation, repeat this command for each of the 6 RPMs, resolving dependencies as required. Oracle R Distribution 3.1.1 is not yet officially certified with Oracle R Enterprise. Refer to Table 1-2 in the Oracle R Enterprise Installation Guide for supported configurations of Oracle R Enterprise components, or check this blog for updates. The Oracle R Distribution 3.1.1 binaries for Windows, AIX, Solaris SPARC and Solaris x86 will be available on OSS, Oracle's Open Source Software portal, in the coming weeks.

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• Facial Recognition for Retail

  - by David Dorf

  My son decided to do his science project on how the brain recognizes faces.  Faces are so complicated and important that the brain has a dedicated area for just that purpose.  During our research, we came across some emerging uses for facial recognition in the retail industry. If you believe the movies, recognizing faces as they walk by a camera is easy for computers but that's not the reality.  Huge investments are being made by the U.S. government in this area, with a focus on airport security.  Now, companies like Eye See are leveraging that research for marketing purposes.  They do things like track eyes while viewing newspaper ads to see which ads get more "eye time."  This can help marketers make better placement and color decisions. But what caught my eye (that was too easy) was their new mannequins that watch shoppers.  These mannequins, being tested at European retailers like Benetton, watch shoppers that walk by and identify their gender, race, and age.  This helps the retailer better understand the types of customers being attracted to the outfit on the mannequin.  Of course to be most accurate, the software has pictures of the employees so they can be filtered out.  Since the mannequins are closer to the shoppers and at eye-level, they are more accurate than traditional in-ceiling LP cameras. Marketing agency RedPepper is offering retailers the ability to recognize loyalty shoppers at their doors using Facedeal.  For customers that have opted into the program, when they enter the store their face is recognized and they are checked in.  Then, as a reward, they are sent an offer on their smartphone. It won't be long before retailers begin to listen to shoppers are they walk the aisles, then keywords can be collected and aggregated to give the retailer an idea of what people are saying about their stores and products.  Sentiment analysis based on what's said or even facial expressions can't be far off. Clearly retailers need to be cautions and respect customer privacy.  That's why these technologies are emerging slowly.  But since the next generation of shoppers are less concerned about privacy, I expect these technologies to appear sporadically in the next five years then go mainstream.  Time will tell.

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• ATG Live Webcast Dec. 6th: Minimizing EBS Maintenance Downtimes

  - by Bill Sawyer

  This webcast provides an overview of the plans and decisions you can make, and the actions you can take, that will help you minimize maintenance downtimes for your E-Business Suite instances. It is targeted to system administrators, DBAs, developers, and implementers. This session, led by Elke Phelps, Senior Principal Product Manager, and Santiago Bastidas, Principal Product Manager, will cover best practices, tools, utilities, and tasks to minimize your maintenance downtimes during the four key maintenance phases. Topics will include: Pre-Patching: Reviewing the list of patches and analyzing their impact Patching Trials: Testing the patch prior to actual production deployment Patch Deployment: Applying patching to your system Post Patching Analysis: Validating the patch application Date:                Thursday, December 6, 2012Time:               8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Elke Phelps, Senior Principal Product Manager                         Santiago Bastidas, Principal Product Manager Webcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:    Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103200To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  595757500 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• MOSSLover Lives On&hellip;

  - by MOSSLover

  A while back, maybe 6 months, I got some bad news about 2010.  Microsoft was removing Office from the MOSS equivalent of 2010, so basically my alias would be obsolete the second 2010 caught on in the community.  I thought about it for some time.  I had some discussions with friends in the community.  I even noticed that the MOSSMan changed his twitter id.  I started my blog around a WSS 3.0 project when I worked for LRS in there St. Louis Office in February/March 2007.  So I think it’s fitting to keep the name, because my community involvement centers around 2007.  My first ever speaking ordeal was at the Kansas City Office Geeks meeting in November of 2007 on Disaster Recovery where about three people attended.  The first user group meeting I ever attended was around the month of June 2007 at the KC .Net User Group about two weeks after my braces were installed.  It’s definitely fitting to say that 2007 paved the way for everything that happened in the past 2/2 1/2 years.  If anyone asks what MOSSLover means I added a description on twitter and I also added my name.  I added my name for other reasons, because I’m sick of people thinking I am the guy in the photo.  Also, I’d like people to recognize me for who I am.  Everyone should expect less of the hat in the upcoming year and more of my hair.  I’ve taken a vow to wear the hat less and less this year.  I am sick of buying hats, plus I want to move forward to gain more self confidence.  The hat does not really help.  I will still wear a t-shirt and jeans in most of my presentations.  That is who I am and it will not change any time soon.  If you expect to see me in a skirt good luck with that as it won’t be happening unless I am forced at gun point.  I hope you guys have a good weekend.  Later all… Technorati Tags: MOSSLover,Cardinal's Hat,Becky Isserman

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• WebCenter Content Web Search Performance: Do you really need that folder path info?

  - by Nicolas Montoya

  End-users want content at their fingertips at the speed of thought if possible. When running search operations in the WebCenter Conter Web Interface every second or fraction of a second improvement does matter. When doing some trace analysis on the systemdatabase tracing on a customer environment, we came across some SQL queries that were unnecessarily being triggered! These were related to determining the folder path for every entry part of the search result set. However, this folder path was not even being used as part of the displayed information in the user interface.Why was the folder path information being collected when it was not even displayed in the UI? We found that the configuration parameter 'FolderPathInSearchResults' was set to 'true' under Administration > Admin Server > General Configuration > Additional Configuration Variables as shown below:When executing a quicksearch by keyword we were getting 100 out of 2280 entries in the first page of the result set.When thera 'FolderPathInSearchResults' configuration parameter is set to 'true', the following queries appear in the systemdatabase tracing:100 executions for a query on the FolderFiles table for each of the documents displayed in the first page:>systemdatabase/6       12.13 11:17:48.188      IdcServer-199   1.45 ms. SELECT * FROM FolderFiles WHERE dDocName='SLC02VGVUSORAC140641' AND fLinkRank=0[Executed. Returned row(s): true]382 executions for a query of the folders tables - most of the documents that match the keyword criteria are at a folder depth level of three or four:>systemdatabase/6       12.13 11:17:48.114      IdcServer-199   2.57 ms. SELECT FolderFolders.*,FolderMetaDefaults.* FROM FolderFolders,FolderMetaDefaults WHERE FolderFolders.fFolderGUID=FolderMetaDefaults.fFolderGUID(+) AND((FolderFolders.fFolderGUID = '1EB8E527E19B09ED3FE82EE310AEA13A' ) )[Executed.Returned row(s): true]By setting this 'FolderPathInSearchResults' configuration parameter to 'false', the above queries were no longer reported in the Server Output System Audit Information.Now, let's consider a practical scenario:Search result set page = 100Average folder depth der document in the search result set: 5The number of folder path related queries will be: 100 + 5*500 = 600If each query takes slightly over 3 ms. You would have 2000 ms (2 seconds) spent in server time to get this information.The overall performance impact goes beyond seerver time execution, as this information needs to travel from the server to the browser. If the documents are further nested into the folder hierarchy, additional hundreds of queries may be executed. If folder path is not being displayed in the end-user interface profile, your system may be better of with the 'FolderPathInSearchResults' configuration parameter disabled.

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• Anticipating JavaOne 2012 – Number 17!

  - by Janice J. Heiss

  As I write this, JavaOne 2012 (September 30-October 4 in San Francisco, CA) is just over a week away -- the seventeenth JavaOne! I’ll resist the impulse to travel in memory back to the early days of JavaOne. But I will say that JavaOne is a little like your birthday or New Year’s in that it invites reflection, evaluation, and comparison. It’s a time when we take the temperature of Java and assess the world of information technology generally. At JavaOne, insight and information flow amongst Java developers like no other time of the year.This year, the status of Java seems more secure in the eyes of most Java developers who agree that Oracle is doing an acceptable job of stewarding the platform, and while the story is still in progress, few doubt that Oracle is engaging strongly with the Java community and wants to see Java thrive. From my perspective, the biggest news about Java is the growth of some 250 alternative languages for the JVM – from Groovy to Jython to JRuby to Scala to Clojure and on and on – offering both new opportunities and challenges. The JVM has proven itself to be unusually flexible, resulting in an embarrassment of riches in which, more and more, developers are challenged to find ways to optimally mix together several different languages on projects.    To the matter at hand -- I can say with confidence that Oracle is working hard to make each JavaOne better than the last – more interesting, more stimulating, more networking, and more fun! A great deal of thought and attention is being devoted to the task. To free up time for the 475 technical sessions/Birds of feather/Hands-on-Labs slots, the Java Strategy, Partner, and Technical keynotes will be held on Sunday September 30, beginning at 4:00 p.m.   Let’s not forget Java Embedded@JavaOne which is being held Wednesday, Oct. 3rd and Thursday, Oct. 4th at the Hotel Nikko. It will provide business decision makers, technical leaders, and ecosystem partners important information about Java Embedded technologies and new business opportunities.   This year's JavaOne theme is “Make the Future Java”. So come to JavaOne and make your future better by:--Choosing from 475 sessions given by the experts to improve your working knowledge and coding expertise --Networking with fellow developers in both casual and formal settings--Enjoying world-class entertainment--Delighting in one of the world’s great cities (my home town) Hope to see you there! Originally published on blogs.oracle.com/javaone.

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• PASS Summit for SQL Starters

  - by Davide Mauri

  I’ve received a buch of emails from PASS Summit “First Timers” that are also somehow new to SQL Server (for “somehow” I mean people with less than 6 month experience but with some basic knowledge of SQL Server engine) or are catching up from SQL Server 2000. The common question regards the session one should not miss to have a broad view of the entire SQL Server platform have some insight into some specific areas of SQL Server Given that I’m on (semi-)vacantion and that I have more free time (not true, I have to prepare slides & demos for several conferences, PASS Summit  - Building the Agile Data Warehouse with SQL Server 2012 - and PASS 24H - Agile Data Warehousing with SQL Server 2012 - among them…but let’s pretend it to be true), I’ve decided to make a post to answer to this common questions. Of course this is my personal point of view and given the fact that the number and quality of session that will be delivered at PASS Summit is so high that is very difficoult to make a choice, fell free to jump into the discussion and leave your feedback or – even better – answer with another post. I’m sure it will be very helpful to all the SQL Server beginners out there. I’ve imposed to myself to choose 6 session at maximum for each Track. Why 6? Because it’s the maximum number of session you can follow in one day, and given that all the session will be on the Summit DVD, they are the answer to the following question: “If I have one day to spend in training, which session I should watch?”. Of course a Summit is not like a Course so a lot of very basics concept of well-established technologies won’t be found here. Analysis Services, Integration Services, MDX are not part of the Summit this time (at least for the basic part of them). Enough with that, let’s start with the session list ideal to have a good Overview of all the SQL Server Platform: Geospatial Data Types in SQL Server 2012 Inside Unstructured Data: SQL Server 2012 FileTable and Semantic Search XQuery and XML in SQL Server: Common Problems and Best Practice Solutions Microsoft's Big Play for Big Data Dashboards: When to Choose Which MSBI Tool Microsoft BI End-User Tools 360° for what concern Database Development, I recommend the following sessions Understanding Transaction Isolation Levels What to Look for in Execution Plans Improve Query Performance by Fixing Bad Parameter Sniffing A Window into Your Data: Using SQL Window Functions Practical Uses and Optimization of New T-SQL Features in SQL Server 2012 Taking MERGE Beyond the Basics For Business Intelligence Information Delivery Analyzing SSAS Data with Excel Building Compelling Power View Reports Managed Self-Service BI PowerPivot 101  SharePoint for Business Intelligence The Best Microsoft BI Tools You've Never Heard Of and for Business Intelligence Architecture & Development BI Power Hour Building a Tabular Model Database Enterprise Information Management: Bringing Together SSIS, DQS, and MDS SSIS Design Patterns Storing Columnstore Indexes Hadoop and Its Ecosystem Components in Action Beside the listed sessions, First Timers should also take a look the the page PASS set up for them: http://www.sqlpass.org/summit/2012/Connect/FirstTimers.aspx See you at PASS Summit!

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• Oracle Linux Partner Pavilion Spotlight - Part II

  - by Ted Davis

  As we draw closer to the first day of Oracle OpenWorld, starting in less than a week, we continue to showcase some of our premier partners exhibiting in the Oracle Linux Partner Pavilion ( Booth #1033). We have Independent Hardware Vendors, Independent Software Vendors and Systems Integrators that show the breadth of support in the Oracle Linux and Oracle VM ecosystem. In today's post we highlight three additional Oracle Linux / Oracle VM Partners from the pavilion. Micro Focus delivers mainframe solutions software and software delivery tools with its Borland products. These tools are grouped under the following solutions: Analysis and testing tools for JDeveloper Micro Focus Enterprise Analyzer is key to the success of application overhaul and modernization strategies by ensuring that they are based on a solid knowledge foundation. It reveals the reality of enterprise application portfolios and the detailed constructs of business applications. COBOL for Oracle Database, Oracle Linux, and Tuxedo Micro Focus Visual COBOL delivers the next generation of COBOL development and deployment. Itbrings the productivity of the Eclipse IDE to COBOL, and provides the ability to deploy key business critical COBOL applications to Oracle Linux both natively and under a JVM. Migration and Modernization tooling for mainframes Enterprise application knowledge, development, test and workload re-hosting tools significantly improves the efficiency of business application delivery, enabling CIOs and IT leaders to modernize application portfolios and target platforms such as Oracle Linux. When it comes to Oracle Linux database environments, supporting high transaction rates with minimal response times is no longer just a goal. It’s a strategic imperative. The “data deluge” is impacting the ability of databases and other strategic applications to access data and provide real-time analytics and reporting. As such, customer demand for accelerated application performance is increasing. Visit LSI at the Oracle Linux Pavilion, #733, to find out how LSI Nytro Application Acceleration products are designed from the ground up for database acceleration. Our intelligent solid-state storage solutions help to eliminate I/O bottlenecks, increase throughput and enable Oracle customers achieve the highest levels of DB performance. Accelerate Your Exadata Success With Teleran. Teleran’s software solutions for Oracle Exadata and Oracle Database reduce the cost, time and effort of migrating and consolidating applications on Exadata. In addition Teleran delivers visibility and control solutions for BI/data warehouse performance and user management that ensure service levels and cost efficiency.Teleran will demonstrate these solutions at the Oracle Open World Linux Pavilion: Consolidation Accelerator - Reduces the cost, time and risk ofof migrating and consolidation applications on Exadata. Application Readiness – Identifies legacy application performance enhancements needed to take advantage of Exadata performance features Workload Accelerator – Identifies and clusters workloads for faster performance on Exadata Application Visibility and Control - Improves performance, user productivity, and alignment to business objectives while reducing support and resource costs. Thanks for reading today's Partner Spotlight. Three more partners will be highlighted tomorrow. If you missed our first Partner Spotlight check it out here.

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• New RUP Patch for iSupplier Portal, Sourcing and Supplier Lifecycle Management (SLM)

  - by LuciaC

  Just released - the 12.1.3 Rollup (RUP) Patch 17525552:R12.PRC_PF.B for iSupplier Portal, Sourcing and Supplier Lifecycle Management (SLM). Who should apply this patch? Anyone that is on Release 12.1.3 and is using  iSupplier Portal, Sourcing or Supplier Lifecycle Management (SLM) functionality. The following areas have had major fixes: Prospective Supplier Guided Navigation: The train-navigation is introduced for prospective supplier registration so that prospective suppliers can see all steps needed to successfully register themselves. Supplier Registration Workflow Enhancement: With this release, provided the Approval Management Engine (AME) action required notifications for supplier approval, so that all workflow related features can be enabled. Vacation rules can be set, approvals can be forwarded and more information can be requested through the notification itself.  Additionally AME parallel Approval support for Supplier Registration approvals has been added. Reinstate Supplier Request: Allow buyer to reopen/reinstate the rejected supplier. Supplier is able to access their previously rejected registration again and make changes and resubmit request. Contact Address Association: The prospective supplier is allowed to associate addresses with contacts (including Primary) during the prospective supplier registration process. Primary Contact Enhancement: The prospective supplier can be registered without creating a user account for the primary contact. Mandatory Attributes: In the negotiation requirement creation page, the lookup meaning of 'Internal' has been changed to 'Internal Optional', and a new lookup value with meaning as 'Internal Required' has been added. The values available in the 'Type' dropdown now are Display Only, Internal Optional, Internal Required, Supplier Optional and Supplier Required.  So now during supplier evaluations, internal user response can be set as mandatory by using Internal Required type during requirement creation. Notifications to Supplier:  When the supplier saves and submits their supplier registration request, then a notification with a registration status page link will be sent for further access.  When the buyer approves, rejects or returns the request, the supplier will be notified in an email with the current status. There are also 10 major enhancements included in this RUP. For information about this RUP; including, the fixes and enhancements included, how to access and apply the patch, performing an impact analysis on your system, and testing recommendations, see Doc ID 1591198.1.  Don’t delay apply the patch today!

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• Capture a Query Executed By An Application Or User Against a SQL Server Database in Less Than a Minute

  - by Compudicted

  At times a Database Administrator, or even a developer is required to wear a spy’s hat. This necessity oftentimes is dictated by a need to take a glimpse into a black-box application for reasons varying from a performance issue to an unauthorized access to data or resources, or as in my most recent case, a closed source custom application that was abandoned by a deserted contractor without source code. It may not be news or unknown to most IT people that SQL Server has always provided means of back-door access to everything connecting to its database. This indispensible tool is SQL Server Profiler. This “gem” is always quietly sitting in the Start – Programs – SQL Server <product version> – Performance Tools folder (yes, it is for performance analysis mostly, but not limited to) ready to help you! So, to the action, let’s start it up. Once ready click on the File – New Trace button, or using Ctrl-N with your keyboard. The standard connection dialog you have seen in SSMS comes up where you connect the standard way: One side note here, you will be able to connect only if your account belongs to the sysadmin or alter trace fixed server role. Upon a successful connection you must be able to see this initial dialog: At this stage I will give a hint: you will have a wide variety of predefined templates: But to shorten your time to results you would need to opt for using the TSQL_Grouped template. Now you need to set it up. In some cases, you will know the principal’s login name (account) that needs to be monitored in advance, and in some (like in mine), you will not. But it is VERY helpful to monitor just a particular account to minimize the amount of results returned. So if you know it you can already go to the Event Section tab, then click the Column Filters button which would bring a dialog below where you key in the account being monitored without any mask (or whildcard):  If you do not know the principal name then you will need to poke around and look around for things like a config file where (typically!) the connection string is fully exposed. That was the case in my situation, an application had an app.config (XML) file with the connection string in it not encrypted: This made my endeavor very easy. So after I entered the account to monitor I clicked on Run button and also started my black-box application. Voilà, in a under a minute of time I had the SQL statement captured:

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• JavaOne 2013: (Key) Notes of a conference – State of the Java platform and all the roadmaps by Amis

  - by JuergenKress

  Last week’s JavaOne conference provided insights in the roadmap of the Java platform as well as in the current state of things in the Java community. The close relationship between Oracle and IBM concerning Java, the (continuing) lack of such a relationship with Google, the support from Microsoft for Java applications on its Azure cloud and the vibrant developer community – with over 200 different Java User Groups in many countries of the world. There were no major surprises or stunning announcements. Java EE 7 (release in June) was celebrated, the progress of Java 8 SE explained as well as the progress on Java Embedded and ME. The availability of NetBeans 7.4 RC1 and JDK 8 Early Adopters release as well as the open sourcing of project Avatar probably were the only real news stories. The convergence of JavaFX and Java SE is almost complete; the upcoming alignment of Java SE Embedded and Java ME is the next big consolidation step that will lead to a unified platform where developers can use the same skills, development tools and APIs on EE, SE, SE Embedded and ME development. This means that anything that runs on ME will run on SE (Embedded) and EE – not necessarily the reverse because not all SE APIs are part of the compact profile or the ME environment. However, the trimming down of the SE libraries and the increased capabilities of devices mean that a pretty rich JVM runs on many devices – such as JavaFX 8 on the Raspberry PI. The major theme of the conference was Internet of Things. A world of things that are smart and connected, devices like sensors, cameras and equipment from cars, fridges and television sets to printers, security gates and kiosks that all run Java and are all capable of sending data over local network connections or directly over the internet. The number of devices that has these capabilities is rapidly growing. This means that the number of places where Java programs can help program the behavior of devices is growing too. It also means that the volume of data generated is expanding and that we have to find ways to harvest that data, possibly do a local pre-processing (filter, aggregate) and channel the data to back end systems. Terms typically used are edge devices (small, simple, publishing data), gateways (receiving data from many devices, collecting and consolidating, pre-processing, sending onwards to back end – typically using real time event processing) and enterprise services – receiving the data-turned-information from the gateways to further consolidate, distribute and act upon. A cheap device like the Raspberry PI is a perfect way to get started as a Java developer with what embedded (device) programming means and how interaction with physical input and output takes place. Roadmaps The over all progress on Java is visualized in this overview: Read the full article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Amis,OOW,Oracle OpenWorld,JavaOne,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Point line collision reaction

  - by user4523

  I am trying to program point line segment collision detection and reaction. I am doing this for fun and to learn. The point moves (it has a velocity, and can be controlled by the user), whilst the lines are strait and stationary. The lines are not axis aligned. Everything is in 2D. It is quite straight forward to work out if a collision has occurred. For each frame, the point moves from A to B. AB is a line, and if it crosses the line segment, a collision has occurred (or will occur) and I am able to work out the point of intersection (poi). The problem I am having is with the reaction. Ideally I would like the point to be prevented from moving across the line. In one frame, I can move the point back to the poi (or only alow it to move as far as the poi), and alter the velocity. The problem I am having with this approach (I think) is that, next frame the user may try to cross the line again. Although the point is on the poi, the point may not be exactly on the line. Since it is not axis aligned, I think there is always some subtle rounding issue (A float representation of a point on a line might be rounded to a point that is slightly on one side or the other). Because of this, next frame the path might not intersect the line (because it can start on the other side and move away from it) and the point is effectively allowed to cross the line. Firstly, does the analysis sound correct? Having accepted (maybe) that I cannot always exactly position the point on the line, I tried to move the point away from the line slightly (either along the normal to the line, or along the path vector). I then get a problem at edges. Attempting to fix one collision by moving the point away from the line (even slightly) can cause it to cross another line (one shape I am dealing with is a star, with sharp corners). This can mean that the solution to one collision inadvertently creates another collision, which is ignored. Again, does this sound correct? Anyway, whatever I try, I am having difficulty with edges, and the point is occasionally able to penetrate the polygons and cross lines, which is undesirable. Whilst I can find a lot of information about collision detection on the web (and on this site) I can find precious little information on collision reaction. Does any one know of any good point line collision reaction tutorials? Or is my approach too flawed/over complicated?

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• Speed up your Silverlight Debugging for large projects

  - by Aligned

  I'm working on a 5+ year old ASP.NET project that has 74+ projects and we've been adding new Silverlight applications to run in the ASP.NET page islands. My machine at work isn't the most powerful, so I find myself waiting a lot for the whole thing to build. I'm using Visual Studio 2010, so that takes up a lot of resources as well. This causes me to get distracted and I start looking at the news... I need to combat that more :-). I can't get a new machine, that's up to someone else, so I've found a few tricks to help. 1. Only build the Silverlight project you're working with. This will build all referenced projects (you can see these by right clicking and clicking Project Dependencies) and package a new XAP (you can see all the actions in your output build window). Then refresh your page with the Silverlight app and it's up-to-date. 2. I was working with a co-worker (thanks Jordan) who was using the the Debug -> attach to processes window. In the Attach to: row there is a "Select..." button. In the dialog, click "Debug these code types:" and select Silverlight. Hit ok. Then all you need to do is find your process (you might need to click the refresh button). I'm usually debugging in IE, so I select the first one and push "i" on the keyboard. That brings me to the IE windows open. Find the one with type of Silverlight, x86. It is usually directly above one with type of x86 that has the page title for "title". Click attach and watch your output window spit out messages about loading debug symbols and your breakpoints enabled (if this doesn't happen you chose the wrong process, hit stop and try again). Now you can debug the client code as normal, server code requires a full F5 or attaching to the correct process. To improve this even further, bind the menu item to a key stroke. I chose ctrl + x, x. (Tools -> Options -> Keyboard, search for Debug.AttachToProcess, set the shortcut keys globaly and assign). Most of the time I build the project, then hit ctrl + x, x then i, then enter and I'm debugging. The process I want is usually the first IE in the list.

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• Getting started with object detection - Image segmentation algorithm

  - by Dev Kanchen

  Just getting started on a hobby object-detection project. My aim is to understand the underlying algorithms and to this end the overall accuracy of the results is (currently) more important than actual run-time. I'm starting with trying to find a good image segmentation algorithm that provide a good jump-off point for the object detection phase. The target images would be "real-world" scenes. I found two techniques which mirrored my thoughts on how to go about this: Graph-based Image Segmentation: http://www.cs.cornell.edu/~dph/papers/seg-ijcv.pdf Contour and Texture Analysis for Image Segmentation: http://www.eng.utah.edu/~bresee/compvision/files/MalikBLS.pdf The first one was really intuitive to understand and seems simple enough to implement, while the second was closer to my initial thoughts on how to go about this (combine color/intensity and texture information to find regions). But it's an order of magnitude more complex (at least for me). My question is - are there any other algorithms I should be looking at that provide the kind of results that these two, specific papers have arrived at. Are there updated versions of these techniques already floating around. Like I mentioned earlier, the goal is relative accuracy of image segmentation (with an eventual aim to achieve a degree of accuracy of object detection) over runtime, with the algorithm being able to segment an image into "naturally" or perceptually important components, as these two algorithms do (each to varying extents). Thanks! P.S.1: I found these two papers after a couple of days of refining my search terms and learning new ones relevant to the exact kind of techniques I was looking for. :) I have just about reached the end of my personal Google creativity, which is why I am finally here! Thanks for the help. P.S.2: I couldn't find good tags for this question. If some relevant ones exist, @mods please add them. P.S.3: I do not know if this is a better fit for cstheory.stackexchange (or even cs.stackexchange). I looked but cstheory seems more appropriate for intricate algorithmic discussions than a broad question like this. Also, I couldn't find any relevant tags there either! But please do move if appropriate.

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• List of common pages to have in the footer [closed]

  - by user359650

  I would like to post this question as a reference for webmasters wondering what pages they should include in the footer. I will use answers to complete my initial list: About us / About MyCompany / MyCompany About / About us: description about the company, its mission, and its vision. History: summary of milestones achieved by the company. The team / Management / Board of directors: depending on size of the company there may be one of more pages describing the people involved in the company, depending on their position. Awards: list of awards received by the company if any. In the press / They're talking about us: list of links to external websites, usually highly regarded news websites, which mentioned the company in one of their articles. Media Wallpapers: wallpapers with company logo in different colors and formats that fans can set as desktop image for their computer. logos: company logo in different colors and formats that websites/blogs posting about the website can use for illustration purposes. Media kits: documents, usually in PDF format summarizing the key company figures and facts that journalists can download and read to get a quick overview of the company. Misc Contact / Contact us: contact details the company is prepared to disclose if any (address, email, phone) or contact form. Careers / Jobs / Join us: list of open vacancies with contact form to apply. Investors / Partners / Publishers: information and contact forms for companies willing to become Investors/Partners/Publishers or login page to access portal restricted to those who already are. FAQ: list of common questions and answers to guide users and reduce number of support requests. Follow us / Community Facebook / Twitter / Google+: links to the company's pages/accounts on various social networks. Legal Terms / Terms of use / Terms & Conditions: rules users must follow when browsing the website. Privacy / Privacy Statement: explanations as to how the company deals with users' personal data and what users can do about it (request information to be deleted...). cookies: page that starts appearing on more and more websites due to new regulation (notably EU) imposing more transparency and control for users about cookies (e.g. BBC cookie page). Any input is welcome PS: if someone with enough rep could add the footer tag that would be great (min. 300 required).

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• WebLogic Partner Community Newsletter October 2012

  - by JuergenKress

  Dear WebLogic partner community member Oracle OpenWorld and the JavaOne is just over with lots of product updates and highlights. In this newsletter you will find the key information on many new product and launches. Make sure you download the presentation from our WebLogic Community Workspace (WebLogic Community membership required), to train yourself and for your next customer meeting. Thanks for all the tweets tweets #WebLogicCommunity, the pictures at our facebook page and the nice blog posts from Guido & Lucas & Jan. Java One was a super sucess - JavaOne 2012: Strategy and Technical Keynote - Java 2,5 years after the acquisition - IDC report - make the future Java! If you want to become a Java Expert, make sure you attend one of our WebLogic 12c Bootcamps or our fist ExaLogic Hackers Night - November 19th Nürnberg Germany. All developers can use WebLogic free of charge! For developers, there are lots of ADF news on Oracle ADF Essentials & ADF training material now on the iPad By Grant Ronald & GlassFish Extension for Oracle JDeveloper & Installing, Configuring, and Testing WebLogic Server 12c Developer Zip Distribution in NetBeans. If you want to become a certified WebLogic company, WebLogic Server 12c Specialization is now available for you. You just need to go to the Knowledge Zone section, select the “Specialization” tab and click on “Apply Now” Now available: WebLogic Server 12c Implementation Specialist Boot Camp LVT. Now in Production: Oracle WebLogic Server 12c Implementation Specialist certification (1Z0-599) In our specialization benefit series we highlight this month the opportunity to promote your WebLogic services by google ads. Torsten Winterberg, OFM ACE Director published Mobile Web Applications – A guide for professional development. Please feel free to let us know if you publish a book or article! Hope to see you at the Middleware Day at UK Oracle User Group Conference 2012 in Birmingham. Jürgen Kress Oracle WebLogic Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/WebLogicnewsOctober2012 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,newsletter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Could I be going crazy with Event Handlers? Am I going the "wrong way" with my design?

  - by sensae

  I guess I've decided that I really like event handlers. I may be suffering a bit from analysis paralysis, but I'm concerned about making my design unwieldy or running into some other unforeseen consequence to my design decisions. My game engine currently does basic sprite-based rendering with a panning overhead camera. My design looks a bit like this: SceneHandler Contains a list of classes that implement the SceneListener interface (currently only Sprites). Calls render() once per tick, and sends onCameraUpdate(); messages to SceneListeners. InputHandler Polls the input once per tick, and sends a simple "onKeyPressed" message to InputListeners. I have a Camera InputListener which holds a SceneHandler instance and triggers updateCamera(); events based on what the input is. AgentHandler Calls default actions on any Agents (AI) once per tick, and will check a stack for any new events that are registered, dispatching them to specific Agents as needed. So I have basic sprite objects that can move around a scene and use rudimentary steering behaviors to travel. I've gotten onto collision detection, and this is where I'm not sure the direction my design is going is good. Is it a good practice to have many, small event handlers? I imagine going the way I am that I'd have to implement some kind of CollisionHandler. Would I be better off with a more consolidated EntityHandler which handles AI, collision updates, and other entity interactions in one class? Or will I be fine just implementing many different event handling subsystems which pass messages to each other based on what kind of event it is? Should I write an EntityHandler which is simply responsible for coordinating all these sub event handlers? I realize in some cases, such as my InputHandler and SceneHandler, those are very specific types of events. A large portion of my game code won't care about input, and a large portion won't care about updates that happen purely in the rendering of the scene. Thus I feel my isolation of those systems is justified. However, I'm asking this question specifically approaching game logic type events.

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• Why do some user agents have spam urls in them (and why are they always Opera/Presto User-Agents)?

  - by Erx_VB.NExT.Coder

  If you go to (say) the last 100 entries (visits) to the botsvsbrowsers.com website (exact link, feel free to take a look: http://www.botsvsbrowsers.com/recent/listings/index.html ), you'd notice that almost every User Agent that has the keywords "Opera" and "Presto" inside them, will almost certainly have a web link (URL/Web Address) inside it, and it won't just be a normal web address, but a HTML anchor tag/link to that address. Why is this so, I could not even find a single discussion about it on the internet, nowhere, I tried varying my search terms many times. If the user agent contains the words "Opera" and "Presto" it doesnt mean it will have this weblink, but it means there is about an 80% change that it will. A typical anchor tag/link inside a user agent will look like this: Mozilla/4.0 <a href="http://osis-uk.co.uk/disabled-equipment">disability equipment</a> (Windows NT 5.1; U; en) Presto/2.10.229 Version/11.60 If you check it out at the website, http://www.botsvsbrowsers.com/recent/listings/index.html you will notice that the back and forward arrows are in there unescaped format. This isn't just true for botsvsbrowsers, but several other user agent listing sites. I'm really confused and feel line I'm in a room full of 10,000 people and am the only one seeing this ghost :). If I'm doing statistical analysis, should I include or exclude this type of user agent from my listing (ie: are these just normal users who've set their user agents to attempt to drive some traffic to their sites as they browser the web), or is there something else going on? The fact that it is so consistent in terms of its format leads me to believe that it is an automated process (the setting or alteration of the user agent) so I cannot decide or understand the process by which this change is made (I know how to change a user agent), but unsure which program or facility is doing this, especially since it is exclusive to Opera (Presto) user agents that are beyond I think an 8 or 9 point something browser version. I've run some statistical tests, parsing entries from all over the place, writing custom programs, to get a better understanding of this. Keep in mind that I see normal URL's in user agents infrequently, they are just text such as +http://www.someSite.com appended to a user agent normally, especially if its a crawler or bot it provided its service URL, this is normal and isnt done with an embedded link (A HREF=) etc, so I'm not talking about "those".

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• Sampling SQL server batch activity

  - by extended_events

  Recently I was troubleshooting a performance issue on an internal tracking workload and needed to collect some very low level events over a period of 3-4 hours.  During analysis of the data I found that a common pattern I was using was to find a batch with a duration that was longer than average and follow all the events it produced.  This pattern got me thinking that I was discarding a substantial amount of event data that had been collected, and that it would be great to be able to reduce the collection overhead on the server if I could still get all activity from some batches. In the past I’ve used a sampling technique based on the counter predicate to build a baseline of overall activity (see Mikes post here).  This isn’t exactly what I want though as there would certainly be events from a particular batch that wouldn’t pass the predicate.  What I need is a way to identify streams of work and select say one in ten of them to watch, and sql server provides just such a mechanism: session_id.  Session_id is a server assigned integer that is bound to a connection at login and lasts until logout.  So by combining the session_id predicate source and the divides_by_uint64 predicate comparator we can limit collection, and still get all the events in batches for investigation. CREATE EVENT SESSION session_10_percent ON SERVER ADD EVENT sqlserver.sql_statement_starting(     WHERE (package0.divides_by_uint64(sqlserver.session_id,10))), ADD EVENT sqlos.wait_info (        WHERE (package0.divides_by_uint64(sqlserver.session_id,10))), ADD EVENT sqlos.wait_info_external (        WHERE (package0.divides_by_uint64(sqlserver.session_id,10))), ADD EVENT sqlserver.sql_statement_completed(     WHERE (package0.divides_by_uint64(sqlserver.session_id,10))) ADD TARGET ring_buffer WITH (MAX_DISPATCH_LATENCY=30 SECONDS,TRACK_CAUSALITY=ON) GO   There we go; event collection is reduced while still providing enough information to find the root of the problem.  By the way the performance issue turned out to be an IO issue, and the session definition above was more than enough to show long waits on PAGEIOLATCH*.        

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• reference list for non-IT driven algorithmic patterns

  - by Quicker

  I am looking for a reference list for non-IT driven algorithmic patterns (which still can be helped with IT implementations of IT). An Example List would be: name; short desc; reference Travelling Salesman; find the shortest possible route on a multiple target path; http://en.wikipedia.org/wiki/Travelling_salesman_problem Ressource Disposition (aka Regulation); Distribute a limited/exceeding input on a given number output receivers based on distribution rules; http://database-programmer.blogspot.de/2010/12/critical-analysis-of-algorithm-sproc.html If there is no such list, but you instantly think of something specific, please 'put it on the desk'. Maybe I can compile something out of the input I get here (actually I am very frustrated as I did not find any such list via research by myself). Details on Scoping: I found it very hard to formulate what I want in a way everything is out that I do not need (which may be the issue why I did not find anything at google). There is a database centric definition for what I am looking for in the section 'Processes' of the second example link. That somehow fits, but the database focus sort of drifts away from the pattern thinking, which I have in mind. So here are my own thoughts around what's in and what's out: I am NOT looking for a foundational algo ref list, which is implemented as basis for any programming language. Eg. the php reference describes substr and strlen. That implements algos, but is not what I am looking for. the problem the algo does address would even exist, if there were no computers (or other IT components) the main focus of the algo is NOT to help other algo's chances are high, that there are implementions of the solution or any workaround without any IT support out there in the world however the algo could be benefitialy implemented/fully supported by a software application = means: the problem of the algo has to be addressed anyway, but running an algo implementation with software automates the process (that is why I posted it on stackoverflow and not somewhere else) typically such algo implementations have more than one input field value and more than one output field value - which implies it could not be implemented as simple function (which is fixed to produce not more than one output value) in a normalized data model often times such algo implementation outputs span accross multiple rows (sometimes multiple tables), whereby the number of output rows depends on the input paraters and rows in the table(s) at start time - which implies that any algo implementation/procedure must interact with a database (read and/or write) I am mainly looking for patterns, not for specific implementations. Example: The Travelling Salesman assumes any coordinates, however it does not say: You need a table targets with fields x and y. - however sometimes descriptions are focussed on examples with specific implementations very much - no worries, as long as the pattern gets clear

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• Let&rsquo;s keep informed with &ldquo;Data Explorer&rdquo;

  - by Luca Zavarella

  At Pass Summit 2011 a new project was announced. It’s a Microsoft SQL Azure Lab and its codename is Microsoft “Data Explorer”. According to the official blog (http://blogs.msdn.com/b/dataexplorer/), this new tool provides an innovative way to acquire new knowledge from the data that interest you. In a nutshell, Data Explorer allows you to combine data from multiple sources, to publish and share the result. In addition, you can generate data streams in the RESTful open format (Open Data Protocol), and they can then be used by other applications. Nonetheless we can still use Excel or PowerPivot to analyze the results. Sources can be varied: Excel spreadsheets, text files, databases, Windows Azure Marketplace, etc.. For those who are not familiar with this resource, I strongly suggest you to keep an eye on the data services available to the Marketplace: https://datamarket.azure.com/browse/Data To tell the truth, as I read the above blog post, I was tempted to think of the Data Explorer as a "SSIS on Azure" addressed to the Power User. In fact, reading the response from Tim Mallalieu (Group Program Manager of Data Explorer) to the comment made to his post, I had a positive response to my first impression: “…we originally thinking of ourselves as Self-Service ETL. As we talked to more folks and started partnering with other teams we realized that would be an area that we can add value but that there were more opportunities emerging.” The typical operations of the ETL phase ( processing and organization of data in different formats) can be obtained thanks to Data Explorer Mashup. This is an image of the tool: The flexibility in the manipulation of information is given by Data Explorer Formula Language. This is a formula-based Excel-style specific language: Anyone wishing to know more can check the project page in addition to aforementioned blog: http://www.microsoft.com/en-us/sqlazurelabs/labs/dataexplorer.aspx In light of this new project, there is no doubt about the intention of Microsoft to get closer and closer to the Power User, providing him flexible and very easy to use tools for data analysis. The prime example of this is PowerPivot. The question that remains is always the same: having in a company more Power User will implicitly mean having different data models representing the same reality. But this would inevitably lead to anarchical data management... What do you think about that?

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• Spotlight on an office - Moscow

  - by Maria Sandu

  Probably the most famous place in Moscow, after Red Square, is the centre of Moscow. Here you can find beautiful buildings that seem to touch the sky, located on the banks of the river. In one of these high towers you can find the Oracle offices, friendly and modern. The stunning view will keep capture your attention for a couple of minutes and then you can enjoy a delicious coffee and take a seat at your desk, starting a new day. My name is Dmitry and I can tell you that we’re enjoying every minute spent in the office and that’s because of the pleasant atmosphere. As soon as you enter the offices, the friendly environment will make you feel more relaxed. Even though the space is split between the different departments, we interact and communicate a lot. We take our cup of coffee or tea together and discuss our achievements and all sort of subjects in the kitchen or in the open space. One of my favorite parts are the festive events when we celebrate with cakes and goodies. Any birthday or new arrival is a good reason for a tea party! We have some work-related traditions that help us as employees. One of them is the monthly Tech Hour when Experts from the Pre-sales team discuss technical topics and about the most recent innovations within the company. Lunch is another good opportunity to interact and chat. We have a variety of options, such as the two kitchens or the vast number of restaurants where you can serve up anything you want. As we are right in the centre of Moscow, you can choose between Sushi, Italian Pasta and all sorts of food. We usually go with our colleagues to have lunch. If you care about your health, I have very good news for you as nearby there are two first-class fitness centres with swimming pools, yoga and various sport classes that you can attend. My suggestion would be to either start or end your day with a visit to the swimming pool for a well-deserved hour of relaxation. As I mentioned before, we’re right in the heart of Moscow, so after work you can spend some time in the large shopping centers where you can choose between many different entertainment options. We often go to bowling or to the cinema. I hope I have given you a glimpse into working life at the Oracle offices in Moscow, a really great and pleasant place to work in, so follow us on http://campus.oracle.com for our latest vacancies and internships.

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• Automatically change resolution when not in dock

  - by jwir3

  I have Ubuntu 11.04 (yep, I know it's old news) on my Lenovo W520. At home, I have a dock with dual monitors. I have a pretty decent setup - things work almost perfectly (hence the reason I'm reluctant to upgrade... that and I'm not 100% sold on Unity). Anyway, the only annoyance I have is that when I'm on travel, I use the laptop screen. When I un-dock the laptop, I need to manually go into nvidia x-server settings and change the resolution from 'Auto' to 1920x1200, or it will think I have two screens, and my mouse pointer will be able to go way off the left side of the screen. This isn't a big deal, but I need to do it every time I restart the x-server (so if I reboot, or have to kill it, etc...) What would be really nice is if there was a way for it to automatically detect whether or not there is external monitors (which it seems to do already), and switch into the mode I select, depending on which monitors are connected. Is there any way to accomplish this? I've posted my xorg.conf file for reference. # nvidia-settings: X configuration file generated by nvidia-settings # nvidia-settings: version 270.29 (buildd@allspice) Fri Feb 25 14:42:07 UTC 2011 # nvidia-xconfig: X configuration file generated by nvidia-xconfig # nvidia-xconfig: version 275.19 ([email protected]) Tue Jul 12 18:35:38 PDT 2011 #Section "Monitor" # Identifier "Monitor1" # VendorName "Lenovo" # ModelName "ThinkpadLCD" # #HorizSync 28.0 - 33.0 # #VertRefresh 43.0 - 72.0 # #Option "DPMS" #EndSection Section "ServerLayout" Identifier "Layout0" Screen 0 "Screen0" 0 0 InputDevice "Keyboard0" "CoreKeyboard" InputDevice "Mouse0" "CorePointer" Option "Xinerama" "0" EndSection Section "InputDevice" Identifier "Mouse0" Driver "mouse" Option "Protocol" "auto" Option "Device" "/dev/psaux" Option "Emulate3Buttons" "no" Option "ZAxisMapping" "4 5" EndSection Section "InputDevice" # generated from default Identifier "Keyboard0" Driver "kbd" EndSection Section "Monitor" Identifier "Monitor0" VendorName "Unknown" ModelName "DELL U2410" HorizSync 30.0 - 81.0 VertRefresh 56.0 - 76.0 Option "DPMS" EndSection Section "Device" Identifier "Device0" Driver "nvidia" VendorName "NVIDIA Corporation" BoardName "Quadro 1000M" Option "RegistryDwords" "EnableBrightnessControl=1" EndSection Section "Screen" # Removed Option "metamodes" "DFP-0: nvidia-auto-select +0+120, DFP-6: nvidia-auto-select +1920+0" # Removed Option "metamodes" "DFP-0: nvidia-auto-select +0+120, DFP-5: nvidia-auto-select +1920+0" # Removed Option "metamodes" "DFP-0: nvidia-auto-select +1920+419, DFP-5: nvidia-auto-select +3840+0, DFP-6: nvidia-auto-select +0+0" # Removed Option "metamodes" "DFP-5: nvidia-auto-select +0+0, DFP-6: 1920x1200 +1920+0" Identifier "Screen0" Device "Device0" Monitor "Monitor0" DefaultDepth 24 Option "NoLogo" "True" Option "TwinViewXineramaInfoOrder" "DFP-0" Option "TwinView" "1" Option "metamodes" "DFP-5: nvidia-auto-select +1920+0, DFP-6: 1920x1200 +0+0" SubSection "Display" Depth 24 EndSubSection EndSection

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• Fusion Middleware Newsletter - October Edition is Now Out

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} From the latest Oracle Fusion Middleware product releases to the Oracle AppAdvantage use case on Cloud and On-Premise Integration to the very latest in Developer corner and more, the October edition of Oracle Fusion Middleware is chock full of information. Catch the latest edition to learn about the highlights in the latest releases for Oracle GoldenGate 12c and Oracle Data Integrator 12c; and Oracle WebCenter. While there, don’t miss the latest news and upcoming events for Oracle Fusion Middleware and Developers. Find out who we have in the Team Spotlight this edition and watch the latest customer success stories across the portfolio. Did we miss anything? Would you like to hear more about a particular topic? Let us know. Simply drop us a comment and we’d be sure to discuss that in our next editorial meeting. In the meantime, grab a coffee and enjoy the October edition of the newsletter.

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• Help yourself . if you like

  - by rachelp

  At Red Gate we enjoy talking to our customers. Really! If you've read recent blog posts by members of some of our customer-facing teams, you'll have spotted the pleasure they take in their work. In case you missed those posts, here they are: From our Finance team: Finance: Friends, not foes! From our reception desk: The Front line of Communication However, we recognise that sometimes our customers would like to be able to solve their problems or answer their questions without talking to us - they're in a hurry, it's outside office hours . or perhaps they just prefer not to pick up the phone and call.   Self-service customer care So we've begun a programme of work to enable more self-service; whether it's finding the answer to a "how do i.?" question or getting access to a record of what product licenses they own, we want to make it much easier for our customers to get hold of this information for themselves. If they want to.   Phase 1: make it easier to find information We decided to start by tackling findability. We've got loads of useful information on our website, but it's sometimes difficult to find, so we've been working on improving our site search. Step 1 has been to replace the search engine, clean up the search UI, and make it consistent across the site. We're nearly there! The idea is that if we improve the site search it will be easier - and much more pleasant - for people to find the information they need. The new search will go live some time in April, and then we'll be gathering feedback, looking at web analytics (more about this in an earlier article), and working out what improvements we still need to make. We'd love to hear what you think, so do give your feedback or drop us a line. Or pick up the phone and call, if you like.   What do you think? While I've got your attention, I'd love to hear what people think about self-service customer care. Do you like to call, email, live chat . or do you prefer to dig around and find out answers yourself? Who's getting it right: what self-service sites do you like? p.s. Watch this space for news of phase 2.

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