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  • How to make the most of GWT's "Search queries"?

    - by DisgruntledGoat
    I've been looking at the "Search queries" section in Google Webmaster Tools recently, and it seems like there is a lot of potential there in finding which pages on a site need improvement. I'm trying to figure out exactly what to sort or filter on. Do I look at pages with a low average position? Low impressions but high clicks? Pages that are rising up/falling down the rankings? What is the low-hanging fruit here?

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  • How long is the penalty for Duplicate ecommerce content after it has been ressurected

    - by will
    I am fixing all of the duplicate content on my ecommerce site with all orignal descriptions etc. How long does it take google to start ranking it again? I used to have a good ranking that converted quite a few sales, in the last week i have had next to nothing. Also would the disclaimer i created under each product be considered duplicate content because it is on most of my product pages & is the same.

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  • Lancement proche d'une API Google+ pour les photos et vidéos annoncée par erreur, les pages s'ouvrent aux solutions tierces d'entreprise

    Lancement proche d'une API Google+ pour les photos et vidéos Annoncée prématurément par erreur, les pages s'ouvrent aux solutions d'entreprises tierces Mise à jour du 16 novembre 2011 par Idelways Avec la publication par erreur d'un billet de blog et son retrait rapide trahi par le cache de Google et les différents flux, l'entreprise a anticipé l'annonce d'une nouvelle API permettant d'accéder aux albums photo et vidéo postés sur le réseau social Google+. L'ingénieur Yongzhu Li a expliqué sur le blog officiel de la plateforme Google+ (exemple de code à l'appui) que la nouvelle API donnera accès aux contenus multimédias d...

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  • SEO for duplicate sites with multiple domain extensions

    - by lock
    I am running business in different nations and I got domains for example www.mydomain.com www.mydomain.us www.mydomain.ca www.mydomain.uk www.mydomain.com.au So, if I run same website with same content (of course there will be little changes like address, etc.) as all these domains has same content will it be considered as spam or will the domains rank well as per the country? Also, is there solutions if Google considers this as spam.

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  • How can I advetise efficiatly on my sites? [on hold]

    - by Smillification
    Are there any ad networks that give publishers/websites the ability to display adverts that are chosen by the publisher immediately on page load. Lets say the page loads, and a script inserts certain key words that the ad network uses to search their inventory of adverts and assigns the nearest one with matching tags to the publisher advert area? I know Google's adsense and many other similar services index/reads the pages content and then assign certain advert depending on the content with little or no control by the publisher... Any help is appreciated.

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  • I have many domain names and 1 website, how can I improve my SEO strategy?

    - by user114659
    I have some domains with several extensions like .us, .net, .org etc. I want to use them all to redirect to one website, which is a social networking website. I want to use these domains in such a way that these domains become helpful in SEO point of view, this time. So far I am doing the followoing: pointing all domains to one directory on my hosting I have some other options including using 301 redirect, but I don't want to see duplicate contents in Google, What else do I need to do?

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  • Chrome : Google se met au 64 bits sur Windows 7 et 8 et propose une version plus rapide, stable et sécurisée de son navigateur

    Chrome : Google se met au 64 bits sur Windows 7 et 8 et propose une version plus rapide, stable et sécurisée de son navigateur Google vient de publier les versions tests de Chrome destinées aux utilisateurs de Windows 7 et Windows 8 sur le canal réservé aux développeurs ainsi que via Google Chrome Canary afin de « donner une expérience plus rapide et plus sûre de la navigation ». Google a estimé que cette version offrent aux utilisateurs trois principaux avantages : la vitesse puisque le 64-bits...

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  • Retrieving Chrome History and History Archives for Mac

    - by Justin
    I've read some articles here that suggest that we are able to retrieve Chrome's history as SQLite databases: Export history from chome browser How can I view "archived" Google Chrome history — i.e. history older than three months? I can't seem to find the folder where these are supposed to be located. In the first article, the provided path was ~/Library/Application\ Support/Google/Chrome/Default/History, but there is no such directory in my filesystem. I am using Chrome 26.0.1410.65 on Mac OS X Lion. And I am signed in with my Google account. Article http://unlockforus.blogspot.it/2008/09/how-opening-google-chrome-files-history.html provided in the last of the above is very useful, but it is only for Windows. Is there something similar to that but for Mac? Is there a way to find the folder where Chrome stores my history?

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  • Working around Gmail mailing-list "feature."

    - by Paul J. Lucas
    I'm using Google Apps for my domain's e-mail via IMAP. Whenever I send mail to a mailing list, I don't receive a copy of my own mail back in my inbox. According to Google, this is a "feature." Is there a way to disable this "feature" so that all mail I send to mailing lists appears in my inbox just like all other e-mail? Perhaps something along the lines of this method for disabling Google's spam filter??

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  • Set up internal domain to use external SMTP in Exchange 2007

    - by Geoffrey
    I'm moving to Google Apps and have setup dual-delivery. Everything is fine, but for mail sent internally (from [email protected] to [email protected]), Exchange is not using the send connectors I have pointing to Google's servers. I believe my question is similar to this question: How to force internal email through an smtp connector in exchange 2007 Again, if a user is connected to the Exchange server and tries to send to [email protected] it works just fine, but I cannot seem to force *@mydomain.com to route correctly. This should be a fairly simple, but according to this: google.com/support/forum/p/Google+Apps/thread?tid=30b6ad03baa57289&hl=en (can't post two links due to spam prevention) It does not seem possible. Any ideas?

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  • How to install a private user script in Chrome 21+?

    - by Mathias Bynens
    In Chrome 20 and older versions, you could simply open any .user.js file in Chrome and it would prompt you to install the user script. However, in Chrome 21 and up, it downloads the file instead, and displays a warning at the top saying “Extensions, apps, and user scripts can only be added from the Chrome Web Store”. The “Learn More” link points to http://support.google.com/chrome_webstore/bin/answer.py?hl=en&answer=2664769, but that page doesn’t say anything about user scripts, only about extensions in .crx format, apps, and themes. This part sounded interesting: Enterprise Administrators: You can specify URLs that are allowed to install extensions, apps, and themes directly through the ExtensionInstallSources policy. So, I ran the following commands, then restarted Chrome and Chrome Canary: defaults write com.google.Chrome ExtensionInstallSources -array "https://gist.github.com/*" defaults write com.google.Chrome.canary ExtensionInstallSources -array "https://gist.github.com/*" Sadly, these settings only seem to affect extensions, apps, and themes (as it says in the text), not user scripts. (I’ve filed a bug asking to make this setting affect user scripts as well.) Any ideas on how to install a private user script (that I don’t want to add to the Chrome Web Store) in Chrome 21+? Update: The problem was that gist.github.com’s raw URLs redirect to a different domain. So, use these commands instead: # Allow installing user scripts via GitHub or Userscripts.org defaults write com.google.Chrome ExtensionInstallSources -array "https://*.github.com/*" "http://userscripts.org/*" defaults write com.google.Chrome.canary ExtensionInstallSources -array "https://*.github.com/*" "http://userscripts.org/*" This works!

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  • Email notification and mail server

    - by Jerr Wu
    I am building a web application with email notification just like Facebook, which will host in http://www.linode.com/. When a user A comment to a post, the poster will get an email notification from '[email protected]' with the comment message written by user A. (Not spam) I really like Google Apps but they have sending limits 2000 sending per day, that is not suit for my case becuz I cannot have sending limits. There will be many email notifications. http://support.google.com/a/bin/answer.py?hl=en&answer=166852 I also need company email accounts for team members use which I prefer Google Apps. My web application will host in linode, I am considering "Amazon Simple Notification Service" for the email notification. My questions are Any other recommend email service provider suits my case for me? Can I bind company email accounts(ex: [email protected]) with Google Apps and bind [email protected] with other email service provider?

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  • Working around Gmail mailing-list “feature.”

    - by Paul J. Lucas
    I'm using Google Apps for my domain's e-mail via IMAP. Whenever I send mail to a mailing list, I don't receive a copy of my own mail back in my inbox. According to Google, this is a "feature." Is there a way to disable this "feature" so that all mail I send to mailing lists appears in my inbox just like all other e-mail? Perhaps something along the lines of this method for disabling Google's spam filter??

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  • Does GoogleBot respect User-agent: *

    - by rkulla
    I blocked a page in robots.txt under User-agent: *, and tried to do a manual removal of that URL from Google's cache in the webmasters tools. Google said it wasn't being blocked in my robots.txt, so I then blocked it specifically under User-agent: GoogleBot and tried removing it again and this time it worked. Does that mean Google doesn't respect User-agent: * or what?

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  • Issues using gmail with google apps and external domain

    - by Jonathan Kelly
    I have recently tried to use gmail through google apps as my main email client, but I'm experiencing a few different problems. I am managing the domain (conjunktiondesign.co.uk) through 123reg.co.uk but it is hosted through fasthosts.co.uk. I transfered the domain to 123reg as fasthosts did not allow me to change the MX records myself. I followed the setup instructions step by step on google apps and changed the MX records as they told me to. My email was now working perfectly but my website was down and I was getting the following error: The dnsserver returned: No DNS records I have a friend that is using the same system as me (ie. Externally hosted domain and google apps mail) and I changed my 123reg details to the same that he had (as his was working perfectly - both email and website). I changed my name servers to point to fasthosts, rather than 123reg and I added an A record called '@' pointing to fasthosts IP address. I also created another A record called 'www' pointing to fasthosts IP address. After I did this, my website worked almost immediately but I have only realised that since changing it my email is now down. I have not received anything since Saturday. I am a web designer and would consider myself fairly tech savvy, but I have no idea about A records, CNAME's and all the things I have been messing about with! What I ultimately need is someone to help me get my email and website working at the same time, rather than one being down when the other is OK. I seem only able to get one or the other working. I have now changed the name servers back to 123reg in an attempt to get my email back as it is more important than my website at this stage. Any help is much appreciated. Thanks.

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  • Google Chrome Browser

    - by Harish
    Hi friends. Am using Google Chrome as my default web browser. I don't have any problem with it. The only problem rise is when I enter gmail.com and login into my account. I need to go to Histories in Google chrome (ctrl + shft + del) and select "Del Cokies and Other datas" for entering into gmail again. My gmail page is workin just once. I nedd to log in. Check my mail and I have to clear the cookies in order to log in again If i fail, This is d info I get The webpage at https://mail.google.com/mail/?shva=1&ui=html&zy=l&pli=1&auth=DQAAALgAAABhdI_K9uptgb6yQfGVmnl74VZEUH7U2M7WGJn3kJnCiY0CNI5QBU3X-g6UjPENGoHKSHE9nRna_Ygu_d59mN-HG1SUzNpI_UEMJ9CwDqZAYxYLEJl8r_JA2qJNGF8H0fdKfn99Gb2YeI-lprGxCrWRT7LicyADxQvNLQ6l9xBvOccEBSJfdIrna8dOXeX06N41L0zpnLQrVG1qdulR7LxId9XwtVb6QtfhwnambqLoNiY402Y5pjGG1_gFL4dNpJA&gausr=hariss89%40gmail.com has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer. Here are some suggestions: Reload this web page later. Learn more about this problem. Wat can I do ...

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  • DNS issues on my iPhone

    - by mattalexx
    I'm trying to call up "https://m.google.com" on my iPhone on my home WiFi. It's saying Safari "cannot verify server identity" of m.google.com, then when I press Details, it refers to https://m.google.com as "mattserver". "mattserver" is the name of my development server, a Linux box on my home network. This stinks of DNS issues to me. Accessing the unsecure version of that URL ("http://m.google.com") gives me a blank page. What could be going on here? Is there a way to look at the logs of my router somehow?

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  • How can I optimize my ajax calls to deliver at 60ms.

    - by Quintin Par
    I am building an autocomplete functionality for my site and the Google instant results are my benchmark. When I look at Google, the 50-60 ms response time baffle me. They look insane. In comparison here’s how mine looks like. To give you an idea my results are cached on the load balancer and served from a machine that has httpd slowstart and initcwnd fixed. My site is also behind cloudflare From a server side perspective I don’t think I can do anything more. Can someone help me take this 500 ms response time to 60ms? What more should I be doing to achieve Google level performance? Edit: People, you seemed to be angry that I did a comparison to Google and the question is very generic. Sorry about that. To rephrase: How can I bring down response time from 500 ms to 60 ms provided my server response time is just a fraction of ms. Assume the results are served from Nginx - Varnish with a cache hit. Here are some answers I would like to answer myself assume the response sizes remained more or less the same. Ensure results are http compressed Ensure SPDY if you are on https Ensure you have initcwnd set to 10 and disable slow start on linux machines. Etc. I don’t think I’ll end up with 60 ms at Google level but your collective expertise can help easily shave off a 100 ms and that’s a big win.

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  • IE Search Provider: Specifying gTLD / Country-Specific Site

    - by jwa
    I am based in the UK, and as such typically use google.co.uk as my search engine. However, my employer is based in continental Europe, and thus my internet proxy is located overseas. As a result, IP geo-location presents a location outside of the UK. Google detects this, and as a result will redirect my searches from the address bar to a foreign Google domain. This leads to "local" answers having a higher ranking, many of which are not written in English language! Is there a specific search provider / URL I can give to IE which will use a specific gTLD of google (.co.uk), rather than performing the location-based redirect?

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  • Craziest JavaScript behavior I've ever seen

    - by Dan Ray
    And that's saying something. This is based on the Google Maps sample for Directions in the Maps API v3. <html> <head> <meta name="viewport" content="initial-scale=1.0, user-scalable=no"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/> <title>Google Directions</title> <script type="text/javascript" src="http://maps.google.com/maps/api/js?sensor=false"></script> <script type="text/javascript"> var directionDisplay; var directionsService = new google.maps.DirectionsService(); var map; function initialize() { directionsDisplay = new google.maps.DirectionsRenderer(); var myOptions = { zoom:7, mapTypeId: google.maps.MapTypeId.ROADMAP } map = new google.maps.Map(document.getElementById("map_canvas"), myOptions); directionsDisplay.setMap(map); directionsDisplay.setPanel(document.getElementById("directionsPanel")); } function render() { var start; if(navigator.geolocation) { navigator.geolocation.getCurrentPosition(function(position) { start = new google.maps.LatLng(position.coords.latitude,position.coords.longitude); }, function() { handleNoGeolocation(browserSupportFlag); }); } else { // Browser doesn't support Geolocation handleNoGeolocation(); } alert("booga booga"); var end = '<?= $_REQUEST['destination'] ?>'; var request = { origin:start, destination:end, travelMode: google.maps.DirectionsTravelMode.DRIVING }; directionsService.route(request, function(response, status) { if (status == google.maps.DirectionsStatus.OK) { directionsDisplay.setDirections(response); } }); } </script> </head> <body style="margin:0px; padding:0px;" onload="initialize()"> <div><div id="map_canvas" style="float:left;width:70%; height:100%"></div> <div id="directionsPanel" style="float:right;width:30%;height 100%"></div> <script type="text/javascript">render();</script> </body> </html> See that "alert('booga booga')" in there? With that in place, this all works fantastic. Comment that out, and var start is undefined when we hit the line to define var request. I discovered this when I removed the alert I put in there to show me the value of var start, and it quit working. If I DO ask it to alert me the value of var start, it tells me it's undefined, BUT it has a valid (and accurate!) value when we define var request a few lines later. I'm suspecting it's a timing issue--like an asynchronous something is having time to complete in the background in the moment it takes me to dismiss the alert. Any thoughts on work-arounds?

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  • Google TV Gets Bad Reception. Can Media Center Pull in the Signal?

    - by andrewbrust
    The news hit Monday morning that Google has decided to delay the release of its Google TV platform, and has asked its OEMs to delay any products that embed the software.  Coming just about two weeks prior to the 2011 Consumer Electronics Show (CES), Google’s timing is about the worst imaginable.  CES is where the platform should have had its coming out party, especially given all the anticipation that has built up since its initial announcement came 7 months ago. At last year’s CES, it seemed every consumer electronics company had fashioned its own software stack for Internet-based video programming and applications/widgets on its TVs, optical disc players and set top boxes.  In one case, I even saw two platforms on a single TV set (one provided by Yahoo and the other one native to the TV set). The whole point of Google TV was to solve this problem and offer a standard, embeddable platform.  But that won’t be happening, at least not for a while.  Google seems unable to get it together, and more proprietary approaches, like Apple TV, don’t seem to be setting the world of TV-Internet convergence on fire, either. It seems to me, that when it comes to building a “TV operating system,” Windows Media Center is still the best of a bad bunch.  But it won’t stay so for much longer without some changes.  Will Redmond pick up the ball that Google has fumbled?  I’m skeptical, but hopeful.  Regardless, here are some steps that could help Microsoft make the most of Google’s faux pas: Introduce a new Media Center version that uses XBox 360, rather than Windows 7 (or 8), as the platform.  TV platforms should be appliance-like, not PC-like.  Combine that notion with the runaway sales numbers for Xbox 360 Kinect, and the mass appeal it has delivered for Xbox, and the switch form Windows makes even more sense. As I have pointed out before, Microsoft’s Xbox implementation of its Mediaroom platform (announced and demoed at last year’s CES) gets Redmond 80% of the way toward this goal.  Nothing stops Microsoft from going the other 20%, other than its own apathy, which I hope has dissipated. Reverse the decision to remove Drive Extender technology from Windows Home Server (WHS), and create deep integration between WHS and Media Center.  I have suggested this previously as well, but the recent announcement that Drive Extender would be dropped from WHS 2.0 creates the need for me to a) join the chorus of people urging Microsoft to reconsider and b) reiterate the importance of Media Center-WHS integration in the context of a Google compete scenario. Enable Windows Phone 7 (WP7) as a Media Center client.  This would tighten the integration loop already established between WP7, Xbox and Zune.  But it would also counter Echostar/DISH Network/Sling Media, strike a blow against Google/Android (and even Apple/iOS) and could be the final strike against TiVO. Bring the WP7 user interface to Media Center and Kinect-enable it.  This would further the integration discussed above and would be appropriate recognition of WP7’s Metro UI having been built on the heritage of the original Media Center itself.  And being able to run your DVR even if you can’t find the remote (or can’t see its buttons in the dark) could be a nifty gimmick. Microsoft can do this but its consumer-oriented organization, responsible for Xbox, Zune and WP7, has to take the reins here, or none of this will likely work.  There’s a significant chance that won’t happen, but I won’t let that stop me from hoping that it does and insisting that it must.  Honestly, this fight is Microsoft’s to lose.

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  • Download YouTube Videos the Easy Way

    - by Trevor Bekolay
    You can’t be online all the time, and despite the majority of YouTube videos being nut-shots and Lady Gaga parodies, there is a lot of great content that you might want to download and watch offline. There are some programs and browser extensions to do this, but we’ve found that the easiest and quickest method is a bookmarklet that was originally posted on the Google Operating System blog (it’s since been removed). It will let you download standard quality and high-definition movies as MP4 files. Also, because it’s a bookmarklet, it will work on any modern web browser, and on any operating system! Installing the bookmarket is easy – just drag and drop the Get YouTube video link below to the bookmarks bar of your browser of choice. If you’ve hidden the bookmark bar, in most browsers you can right-click on the link and save it to your bookmarks. Get YouTube video   With the bookmarklet available in your browser, go to the YouTube video that you’d like to download. Click on the Get YouTube video link in your bookmarks bar, or in the bookmarks menu, wherever you saved it earlier. You will notice some new links appear below the description of the video. If you download the standard definition file, it will save as “video.mp4” by default. However, if you download the high definition file, it will save with the same name as the title of the video. There are many methods of downloading YouTube videos…but we think this is the easiest and quickest method. You don’t have to install anything or use up resources, but you can still get a link to download an MP4 with one click. Do you use a different method to download Youtube videos? Let us know about it in the comments! javascript:(function(){if(document.getElementById(’download-youtube-video’))return;var args=null,video_title=null,video_id=null,video_hash=null;var download_code=new Array();var fmt_labels={‘18′:’standard%20MP4′,’22′:’HD%20720p’,'37′:’HD%201080p’};try{args=yt.getConfig(’SWF_ARGS’);video_title=yt.getConfig(’VIDEO_TITLE’)}catch(e){}if(args){var fmt_url_map=unescape(args['fmt_url_map']);if(fmt_url_map==”)return;video_id=args['video_id'];video_hash=args['t'];video_title=video_title.replace(/[%22\'\?\\\/\:\*%3C%3E]/g,”);var fmt=new Array();var formats=fmt_url_map.split(’,');var format;for(var i=0;i%3Cformats.length;i++){var format_elems=formats[i].split(’|');fmt[format_elems[0]]=unescape(format_elems[1])}for(format in fmt_labels){if(fmt[format]!=null){download_code.push(’%3Ca%20href=\”+(fmt[format]+’&title=’+video_title)+’\'%3E’+fmt_labels[format]+’%3C/a%3E’)}elseif(format==’18′){download_code.push(’%3Ca%20href=\’http://www.youtube.com/get_video?fmt=18&video_id=’+video_id+’&t=’+video_hash+’\'%3E’+fmt_labels[format]+’%3C/a%3E’)}}}if(video_id==null||video_hash==null)return;var div_embed=document.getElementById(’watch-embed-div’);if(div_embed){var div_download=document.createElement(’div’);div_download.innerHTML=’%3Cbr%20/%3E%3Cspan%20id=\’download-youtube-video\’%3EDownload:%20′+download_code.join(’%20|%20′)+’%3C/span%3E’;div_embed.appendChild(div_download)}})() Similar Articles Productive Geek Tips Watch YouTube Videos in Cinema Style in FirefoxDownload YouTube Videos with Cheetah YouTube DownloaderStop YouTube Videos from Automatically Playing in FirefoxImprove YouTube Video Viewing in Google ChromeConvert YouTube Videos to MP3 with YouTube Downloader TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more Download Microsoft Office Help tab

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  • 6 Prominent Features of New GMail User Interface

    - by Gopinath
    GMail’s user interface has got a big make over today and the new user interface is available to everyone. We can switch to the new user interface by click on “Switch to the new look” link available at the bottom right of GMail (If you are on IE 6 or similar type of bad browsers, you will not see the option!). I switched to the new user interface as soon I noticed the link and played with it for sometime. In this post I want to share the prominent features of all new GMail interface. 1. All New Conversations Interface GMail’s threaded conversations is a game changing feature when it was first introduced by Google. For  a long time we have not seen much updates to the threaded conversation views. In the new GMail interface, threaded conversation sports a great new look – conversations are always visible in a horizontal fashion as opposed to stack interface of earlier version. When you open a conversation, you get a quick glance of individual thread without expanding the thread. Readability is improved a lot now.  Check image after the break 2. Sender Profile Photos In Email Threads Did you observe the above screenshot of conversations view? It has profile images of the participants in the thread. Identifying person of a thread is much more easy. 3. Advanced Search Box Search is the heart of Google’s business and it’s their flagship technology. GMail’s search interface is enhanced to let you quickly find the required e-mails. Also you can create mail filters from the search box without leaving the screen or opening up a new popup. 4. Gmail Automatically Resizing To Fit Multiple Devices There is no doubt that this is post PC era where people started using more of tablets and big screen smartphones than ever. The new user interface of GMail automatically resizes itself to fit the size of screen seamlessly. 5. HD Images For Your Themes, Sourced from iStockphoto Are you bored with minimalistic GMail interface and the few flashy themes? Here comes GMail HD themes backed by stock photographs sourced from iStockPhoto website. If you have a widescreen HD monitor then decorate your inbox with beautiful themes. 6. Resize Labels & Chat Panels Now you got a splitter between Labels & Chat panel that lets resize their height as you prefer. Also Label panel auto expands its height when you mouse over to show you hidden labels if any. Video – overview of new GMail features This article titled,6 Prominent Features of New GMail User Interface, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • Chrome Web Browser Messages: Some Observations

    - by ultan o'broin
    I'm always on the lookout for how different apps handle errors and what kind of messages are shown (I probably need to get out more), I use this 'research' to reflect on our own application error messages patterns and guidelines and how we might make things better for our users in future. Users are influenced by all sorts of things, but their everyday experiences of technology, and especially what they encounter on the internet, increasingly sets their expectations for the enterprise user experience too. I recently came across a couple of examples from Google's Chrome web browser that got me thinking. In the first case, we have a Chrome error about not being able to find a web page. I like how simple, straightforward messaging language is used along with an optional ability to explore things a bit further--for those users who want to. The 'more information' option shows the error encountered by the browser (or 'original' error) in technical terms, along with an error number. Contrasting the two messages about essentially the same problem reveals what's useful to users and what's not. Everyone can use the first message, but the technical version of the message has to be explicitly disclosed for any more advanced user to pursue further. More technical users might search for a resolution, using that Error 324 number, but I imagine most users who see the message will try again later or check their URL again. Seems reasonable that such an approach be adopted in the enterprise space too, right? Maybe. Generally, end users don't go searching for solutions based on those error numbers, and help desk folks generally prefer they don't do so. That's because of the more critical nature of enterprise data or the fact that end users may not have the necessary privileges to make any fixes anyway. What might be more useful here is a link to a trusted source of additional help provided by the help desk or reputable community instead. This takes me on to the second case, this time more closely related to the language used in messaging situations. Here, I first noticed by the using of the (s) approach to convey possibilities of there being one or more pages at the heart of the problem. This approach is a no-no in Oracle style terms (the plural would be used) and it can create translation issues (though it is not a show-stopper). I think Google could have gone with the plural too. However, of more interest is the use of the verb "kill", shown in the message text and as an action button label. For many writers, words like "kill" and "abort" are to be avoided as they can give offense. I am not so sure about that judgment, as really their use cannot be separated from the context. Certainly, for more technical users, they're fine and have been in use for years, so I see no reason to avoid these terms if the audience has accepted them. Most end users too, I think would find the idea of "kill" usable and may even use the term in every day speech. Others might disagree--Apple uses a concept of Force Quit, for example. Ultimately, the only way to really know how to proceed is to research these matter by asking users of differing roles and expertise to perform some tasks, encounter these messages and then make recommendations based on those findings for our designs. Something to do in 2011!

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