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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • Apple iPhone 4S Launch In India On Nov 25

    - by Gopinath
    Aircel, one of the leading wireless mobile services provider of India has just announced that iPhone 4S will be available to its customers on November 25. You can start pre-booking the phone from November 18 through Aircel website or walking into an Aircel showroom near you. My multiple calls to Aircel customer care division were no use to get the details on the price information. Three times the call got disconnected before a customer care executive tried fetching the details on price and models. We hear from BGR India blog that iPhone 4S price is going start at Rs. 40,000 for a 16GB model and may go up to Rs. 50,000 for a 64 GB model. Airtel, another leading mobile service provider in India, who sells iPhone in India is not sure when they are going to start offering iPhone 4S to its customer. I reached customer care regarding the iPhone 4S and they don’t have any details to offer at the moment. It’s good to see Apple releasing iPhone 4S to India markets just after couple of months of International release. Apple was earlier criticized for releasing iPhone 2, iPhone 3G in India almost an year after the international launch while companies like Nokia release their flagship models just after weeks of international launch. One of the most sought after feature of iPhone 4S is Siri and my friends in US told that it works amazingly good. Siri does not have any problem in understanding Indian English accent and it is very good at recognizing the Indian names in contacts list. But at the same time we do hear reports that Siri does not help much if it’s used outside USA. Considering that Siri is a software it should be possible for Apple to improve it to work better outside USA. But who know the priorities of Apple! This article titled,Apple iPhone 4S Launch In India On Nov 25, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • Mauritius Software Craftsmanship Community

    There we go! I finally managed to push myself forward and pick up an old, actually too old, idea since I ever arrived here in Mauritius more than six years ago. I'm talking about a community for all kind of ICT connected people. In the past (back in Germany), I used to be involved in various community activities. For example, I was part of the Microsoft Community Leader/Influencer Program (CLIP) in Germany due to an FAQ on Visual FoxPro, actually Active FoxPro Pages (AFP) to be more precise. Then in 2003/2004 I addressed the responsible person of the dFPUG user group in Speyer in order to assist him in organising monthly user group meetings. Well, he handed over management completely, and attended our meetings regularly. Why did it take you so long? Well, I don't want to bother you with the details but short version is that I was too busy on either job (building up new companies) or private life (got married and we have two lovely children, eh 'monsters') or even both. But now is the time where I was starting to look for new fields given the fact that I gained some spare time. My businesses are up and running, the kids are in school, and I am finally in a position where I can commit myself again to community activities. And I love to do that! Why a new user group? Good question... And 'easy' to answer. Since back in 2007 I did my usual research, eh Google searches, to see whether there existing user groups in Mauritius and in which field of interest. And yes, there are! If I recall this correctly, then there are communities for PHP, Drupal, Python (just recently), Oracle, and Linux (which used to be even two). But... either they do not exist anymore, they are dormant, or there is only a low heart-beat, frankly speaking. And yes, I went to meetings of the Linux User Group Meta (Mauritius) back in 2010/2011 and just recently. I really like the setup and the way the LUGM is organised. It's just that I have a slightly different point of view on how a user group or community should organise itself and how to approach future members. Don't get me wrong, I'm not criticizing others doing a very good job, I'm only saying that I'd like to do it differently. The last meeting of the LUGM was awesome; read my feedback about it. Ok, so what's up with 'Mauritius Software Craftsmanship Community' or short: MSCC? As I've already written in my article on 'Communities - The importance of exchange and discussion' I think it is essential in a world of IT to stay 'connected' with a good number of other people in the same field. There is so much dynamic and every day's news that it is almost impossible to keep on track with all of them. The MSCC is going to provide a common platform to exchange experience and share knowledge between each other. You might be a newbie and want to know what to expect working as a software developer, or as a database administrator, or maybe as an IT systems administrator, or you're an experienced geek that loves to share your ideas or solutions that you implemented to solve a specific problem, or you're the business (or HR) guy that is looking for 'fresh' blood to enforce your existing team. Or... you're just interested and you'd like to communicate with like-minded people. Meetup of 26.06.2013 @ L'arabica: Of course there are laptops around. Free WiFi, power outlet, coffee, code and Linux in one go. The MSCC is technology-agnostic and spans an umbrella over any kind of technology. Simply because you can't ignore other technologies anymore in a connected IT world as we have. A front-end developer for iOS applications should have the chance to connect with a Python back-end coder and eventually with a DBA for MySQL or PostgreSQL and exchange their experience. Furthermore, I'm a huge fan of cross-platform development, and it is very pleasant to have pure Web developers - with all that HTML5, CSS3, JavaScript and JS libraries stuff - and passionate C# or Java coders at the same table. This diversity of knowledge can assist and boost your personal situation. And last but not least, there are projects and open positions 'flying' around... People might like to hear others opinion about an employer or get new impulses on how to tackle down an issue at their workspace, etc. This is about community. And that's how I see the MSCC in general - free of any limitations be it by programming language or technology. Having the chance to exchange experience and to discuss certain aspects of technology saves you time and money, and it's a pleasure to enjoy. Compared to dusty books and remote online resources. It's human! Organising meetups (meetings, get-together, gatherings - you name it!) As of writing this article, the MSCC is currently meeting every Wednesday for the weekly 'Code & Coffee' session at various locations (suggestions are welcome!) in Mauritius. This might change in the future eventually but especially at the beginning I think it is very important to create awareness in the Mauritian IT world. Yes, we are here! Come and join us! ;-) The MSCC's main online presence is located at Meetup.com because it allows me to handle the organisation of events and meeting appointments very easily, and any member can have a look who else is involved so that an exchange of contacts is given at any time. In combination with the other entities (G+ Communities, FB Pages or in Groups) I advertise and manage all future activities here: Mauritius Software Craftsmanship Community This is a community for those who care and are proud of what they do. For those developers, regardless how experienced they are, who want to improve and master their craft. This is a community for those who believe that being average is just not good enough. I know, there are not many 'craftsmen' yet but it's a start... Let's see how it looks like by the end of the year. There are free smartphone apps for Android and iOS from Meetup.com that allow you to keep track of meetings and to stay informed on latest updates. And last but not least, there is a Trello workspace to collect and share ideas and provide downloads of slides, etc. Trello is also available as free smartphone app. Sharing is caring! As mentioned, the #MSCC is present in various social media networks in order to cover as many people as possible here in Mauritius. Following is an overview of the current networks: Twitter - Latest updates and quickies Google+ - Community channel Facebook - Community Page LinkedIn - Community Group Trello - Collaboration workspace to share and develop ideas Hopefully, this covers the majority of computer-related people in Mauritius. Please spread the word about the #MSCC between your colleagues, your friends and other interested 'geeks'. Your future looks bright Running and participating in a user group or any kind of community usually provides quite a number of advantages for anyone. On the one side it is very joyful for me to organise appointments and get in touch with people that might be interested to present a little demo of their projects or their recent problems they had to tackle down, and on the other side there are lots of companies that have various support programs or sponsorships especially tailored for user groups. At the moment, I already have a couple of gimmicks that I would like to hand out in small contests or raffles during one of the upcoming meetings, and as said, companies provide all kind of goodies, books free of charge, or sometimes even licenses for communities. Meeting other software developers or IT guys also opens up your point of view on the local market and there might be interesting projects or job offers available, too. A community like the Mauritius Software Craftsmanship Community is great for freelancers, self-employed, students and of course employees. Meetings will be organised on a regular basis, and I'm open to all kind of suggestions from you. Please leave a comment here in blog or join the conversations in the above mentioned social networks. Let's get this community up and running, my fellow Mauritians! Recent updates The MSCC is now officially participating in the O'Reilly UK User Group programm and we are allowed to request review or recension copies of recent titles. Additionally, we have a discount code for any books or ebooks that you might like to order on shop.oreilly.com. More applications for user group sponsorship programms are pending and I'm looking forward to a couple of announcement very soon. And... we need some kind of 'corporate identity' - Over at the MSCC website there is a call for action (or better said a contest with prizes) to create a unique design for the MSCC. This would include a decent colour palette, a logo, graphical banners for Meetup, Google+, Facebook, LinkedIn, etc. and of course badges for our craftsmen to add to their personal blogs and websites. Please spread the word and contribute. Thanks!

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  • Learning HTML5 - Sample Sites

    - by Albers
    Part of the challenge with HTML5 is understanding the range of different technologies and finding good samples. The following are some of the sites I have found most useful. IE TestDrive http://ie.microsoft.com/testdrive/ A good set of demos using touch, appcache, IndexDB, etc. Some of these only work with IE10. Be sure to click the "More Demos" link at the bottom for a longer list of Demos in a nicely organized list form. Chrome Experiments http://www.chromeexperiments.com/ Chrome browser-oriented sumbitted sites with a heavy emphasis on display technologies (WebGL & Canvas) Adobe Expressive Web http://beta.theexpressiveweb.com/ Adobe provides a dozen HTML5 & CSS3 samples. I seem to end up playing the "Breakout" style Canvas demo every time I visit the site. Mozilla Demo Studio https://developer.mozilla.org/en-US/demos/tag/tech:html5/ About 100 varied HTML5-related submitted web sites. If you click the "Browse By Technology" button there are other samples for File API, IndexedDB, etc. Introducing HTML5 samples http://html5demos.com/ Specific Tech examples related to the "Introducing HTML5" book by Bruce Lawson & Remy Sharp HTML5 Gallery http://html5gallery.com/ HTML5 Gallery focuses on "real" sites - sites that were not specifically intended to showcase a particular HTML5 feature. The actual use of HTML5 tech can vary from link to link, but it is useful to see real-world uses. FaceBook Developers HTML5 Showcase http://developers.facebook.com/html5/showcase/ A good list of high profile HTML5 applications, games and demos (including the Financial Times, GMail, Kindle web reader, and Pirates Love Daisies). HTML5 Studio http://studio.html5rocks.com/ Another Google site - currently 14 samples of concepts like slideshows, Geolocation, and WebGL using HTML5.

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  • Smithsonian Showcases Video Game History with The Art of Video Games [Video]

    - by Jason Fitzpatrick
    The Art of Video Games is the Smithsonian’s look at the history of video games; check out this video trailer to see what the exhibition is all about and hear from some notable folks. From the Smithsonian listing for the exhibition: The Art of Video Games is one of the first exhibitions to explore the forty-year evolution of video games as an artistic medium, with a focus on striking visual effects and the creative use of new technologies. It features some of the most influential artists and designers during five eras of game technology, from early pioneers to contemporary designers. The exhibition focuses on the interplay of graphics, technology and storytelling through some of the best games for twenty gaming systems ranging from the Atari VCS to the PlayStation 3. The exhibit will be at the Smithsonian until the end of September and will then begin touring the country. Hit up the link below for more information. The Art of Video Games Tour [via Neatorama] How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage

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  • How about a new platform for your next API&hellip; a CMS?

    - by Elton Stoneman
    Originally posted on: http://geekswithblogs.net/EltonStoneman/archive/2014/05/22/how-about-a-new-platform-for-your-next-apihellip-a.aspxSay what? I’m seeing a type of API emerge which serves static or long-lived resources, which are mostly read-only and have a controlled process to update the data that gets served. Think of something like an app configuration API, where you want a central location for changeable settings. You could use this server side to store database connection strings and keep all your instances in sync, or it could be used client side to push changes out to all users (and potentially driving A/B or MVT testing). That’s a good candidate for a RESTful API which makes proper use of HTTP expiration and validation caching to minimise traffic, but really you want a front end UI where you can edit the current config that the API returns and publish your changes. Sound like a Content Mangement System would be a good fit? I’ve been looking at that and it’s a great fit for this scenario. You get a lot of what you need out of the box, the amount of custom code you need to write is minimal, and you get a whole lot of extra stuff from using CMS which is very useful, but probably not something you’d build if you had to put together a quick UI over your API content (like a publish workflow, fine-grained security and an audit trail). You typically use a CMS for HTML resources, but it’s simple to expose JSON instead – or to do content negotiation to support both, so you can open a resource in a browser and see a nice visual representation, or request it with: Accept=application/json and get the same content rendered as JSON for the app to use. Enter Umbraco Umbraco is an open source .NET CMS that’s been around for a while. It has very good adoption, a lively community and a good release cycle. It’s easy to use, has all the functionality you need for a CMS-driven API, and it’s scalable (although you won’t necessarily put much scale on the CMS layer). In the rest of this post, I’ll build out a simple app config API using Umbraco. We’ll define the structure of the configuration resource by creating a new Document Type and setting custom properties; then we’ll build a very simple Razor template to return configuration documents as JSON; then create a resource and see how it looks. And we’ll look at how you could build this into a wider solution. If you want to try this for yourself, it’s ultra easy – there’s an Umbraco image in the Azure Website gallery, so all you need to to is create a new Website, select Umbraco from the image and complete the installation. It will create a SQL Azure website to store all the content, as well as a Website instance for editing and accessing content. They’re standard Azure resources, so you can scale them as you need. The default install creates a starter site for some HTML content, which you can use to learn your way around (or just delete). 1. Create Configuration Document Type In Umbraco you manage content by creating and modifying documents, and every document has a known type, defining what properties it holds. We’ll create a new Document Type to describe some basic config settings. In the Settings section from the left navigation (spanner icon), expand Document Types and Master, hit the ellipsis and select to create a new Document Type: This will base your new type off the Master type, which gives you some existing properties that we’ll use – like the Page Title which will be the resource URL. In the Generic Properties tab for the new Document Type, you set the properties you’ll be able to edit and return for the resource: Here I’ve added a text string where I’ll set a default cache lifespan, an image which I can use for a banner display, and a date which could show the user when the next release is due. This is the sort of thing that sits nicely in an app config API. It’s likely to change during the life of the product, but not very often, so it’s good to have a centralised place where you can make and publish changes easily and safely. It also enables A/B and MVT testing, as you can change the response each client gets based on your set logic, and their apps will behave differently without needing a release. 2. Define the response template Now we’ve defined the structure of the resource (as a document), in Umbraco we can define a C# Razor template to say how that resource gets rendered to the client. If you only want to provide JSON, it’s easy to render the content of the document by building each property in the response (Umbraco uses dynamic objects so you can specify document properties as object properties), or you can support content negotiation with very little effort. Here’s a template to render the document as HTML or JSON depending on the Accept header, using JSON.NET for the API rendering: @inherits Umbraco.Web.Mvc.UmbracoTemplatePage @using Newtonsoft.Json @{ Layout = null; } @if(UmbracoContext.HttpContext.Request.Headers["accept"] != null &amp;&amp; UmbracoContext.HttpContext.Request.Headers["accept"] == "application/json") { Response.ContentType = "application/json"; @Html.Raw(JsonConvert.SerializeObject(new { cacheLifespan = CurrentPage.cacheLifespan, bannerImageUrl = CurrentPage.bannerImage, nextReleaseDate = CurrentPage.nextReleaseDate })) } else { <h1>App configuration</h1> <p>Cache lifespan: <b>@CurrentPage.cacheLifespan</b></p> <p>Banner Image: </p> <img src="@CurrentPage.bannerImage"> <p>Next Release Date: <b>@CurrentPage.nextReleaseDate</b></p> } That’s a rough-and ready example of what you can do. You could make it completely generic and just render all the document’s properties as JSON, but having a specific template for each resource gives you control over what gets sent out. And the templates are evaluated at run-time, so if you need to change the output – or extend it, say to add caching response headers – you just edit the template and save, and the next client request gets rendered from the new template. No code to build and ship. 3. Create the content With your document type created, in  the Content pane you can create a new instance of that document, where Umbraco gives you a nice UI to input values for the properties we set up on the Document Type: Here I’ve set the cache lifespan to an xs:duration value, uploaded an image for the banner and specified a release date. Each property gets the appropriate input control – text box, file upload and date picker. At the top of the page is the name of the resource – myapp in this example. That specifies the URL for the resource, so if I had a DNS entry pointing to my Umbraco instance, I could access the config with a URL like http://static.x.y.z.com/config/myapp. The setup is all done now, so when we publish this resource it’ll be available to access.  4. Access the resource Now if you open  that URL in the browser, you’ll see the HTML version rendered: - complete with the  image and formatted date. Umbraco lets you save changes and preview them before publishing, so the HTML view could be a good way of showing editors their changes in a usable view, before they confirm them. If you browse the same URL from a REST client, specifying the Accept=application/json request header, you get this response:   That’s the exact same resource, with a managed UI to publish it, being accessed as HTML or JSON with a tiny amount of effort. 5. The wider landscape If you have fairy stable content to expose as an API, I think  this approach is really worth considering. Umbraco scales very nicely, but in a typical solution you probably wouldn’t need it to. When you have additional requirements, like logging API access requests - but doing it out-of-band so clients aren’t impacted, you can put a very thin API layer on top of Umbraco, and cache the CMS responses in your API layer:   Here the API does a passthrough to CMS, so the CMS still controls the content, but it caches the response. If the response is cached for 1 minute, then Umbraco only needs to handle 1 request per minute (multiplied by the number of API instances), so if you need to support 1000s of request per second, you’re scaling a thin, simple API layer rather than having to scale the more complex CMS infrastructure (including the database). This diagram also shows an approach to logging, by asynchronously publishing a message to a queue (Redis in this case), which can be picked up later and persisted by a different process. Does it work? Beautifully. Using Azure, I spiked the solution above (including the Redis logging framework which I’ll blog about later) in half a day. That included setting up different roles in Umbraco to demonstrate a managed workflow for publishing changes, and a couple of document types representing different resources. Is it maintainable? We have three moving parts, which are all managed resources in Azure –  an Azure Website for Umbraco which may need a couple of instances for HA (or may not, depending on how long the content can be cached), a message queue (Redis is in preview in Azure, but you can easily use Service Bus Queues if performance is less of a concern), and the Web Role for the API. Two of the components are off-the-shelf, from open source projects, and the only custom code is the API which is very simple. Does it scale? Pretty nicely. With a single Umbraco instance running as an Azure Website, and with 4x instances for my API layer (Standard sized Web Roles), I got just under 4,000 requests per second served reliably, with a Worker Role in the background saving the access logs. So we had a nice UI to publish app config changes, with a friendly Web preview and a publishing workflow, capable of supporting 14 million requests in an hour, with less than a day’s effort. Worth considering if you’re publishing long-lived resources through your API.

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  • Event on SQL Server 2008 Disk IO and the new Complex Event Processing (StreamInsight) feature in R2

    - by tonyrogerson
    Allan Mitchell and myself are doing a double act, Allan is becoming one of the leading guys in the UK on StreamInsight and will give an introduction to this new exciting technology; on top of that I'll being talking about SQL Server Disk IO - well, "Disk" might not be relevant anymore because I'll be talking about SSD and IOFusion - basically I'll be talking about the underpinnings - making sure you understand and get it right, how to monitor etc... If you've any specific problems or questions just ping me an email [email protected]. To register for the event see: http://sqlserverfaq.com/events/217/SQL-Server-and-Disk-IO-File-GroupsFiles-SSDs-FusionIO-InRAM-DBs-Fragmentation-Tony-Rogerson-Complex-Event-Processing-Allan-Mitchell.aspx 18:15 SQL Server and Disk IOTony Rogerson, SQL Server MVPTony's Blog; Tony on TwitterIn this session Tony will talk about RAID levels, how SQL server writes to and reads from disk, the effect SSD has and will talk about other options for throughput enhancement like Fusion IO. He will look at the effect fragmentation has and how to minimise the impact, he will look at the File structure of a database and talk about what benefits multiple files and file groups bring. We will also touch on Database Mirroring and the effect that has on throughput, how to get a feeling for the throughput you should expect.19:15 Break19:45 Complex Event Processing (CEP)Allan Mitchell, SQL Server MVPhttp://sqlis.com/sqlisStreamInsight is Microsoft’s first foray into the world of Complex Event Processing (CEP) and Event Stream Processing (ESP).  In this session I want to show an introduction to this technology.  I will show how and why it is useful.  I will get us used to some new terminology but best of all I will show just how easy it is to start building your first CEP/ESP application.

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  • Method extension for safely type convert

    - by outcoldman
    Recently I read good Russian post with many interesting extensions methods after then I remembered that I too have one good extension method “Safely type convert”. Idea of this method I got at last job. We often write code like this: int intValue; if (obj == null || !int.TryParse(obj.ToString(), out intValue)) intValue = 0; This is method how to safely parse object to int. Of course will be good if we will create some unify method for safely casting. I found that better way is to create extension methods and use them then follows: int i; i = "1".To<int>(); // i == 1 i = "1a".To<int>(); // i == 0 (default value of int) i = "1a".To(10); // i == 10 (set as default value 10) i = "1".To(10); // i == 1 // ********** Nullable sample ************** int? j; j = "1".To<int?>(); // j == 1 j = "1a".To<int?>(); // j == null j = "1a".To<int?>(10); // j == 10 j = "1".To<int?>(10); // j == 1 Read more... (redirect to http://outcoldman.ru)

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  • David Cameron addresses - The Oracle Retail Week Awards 2012

    - by user801960
    The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail. Check back on the blog in the next couple of days for more videos, interviews and insights from the awards. Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today (identified in the previous session on this stage) but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

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  • Don’t be a dinosaur. Use Calendar Tree!

    - by jamiet
    If one spends long enough in my company one will likely eventually have to listen to me bark on about subscribable calendars. I was banging on about them way back in 2009, I’ve cajoled SQLBits into providing one, provided one myself for the World Cup, and opined that they could be transformative for the delivery of BI. I believe subscribable calendars can change the world but have never been good at elucidating why I thought so, for that reason I always direct people to read a blog by Scott Adams (yes, the guy who draws Dilbert) entitled Calendar as Filter. In that blog post Scott writes: I think the family calendar is the organizing principle into which all external information should flow. I want the kids' school schedules for sports and plays and even lunch choices to automatically flow into the home calendar. Everything you do has a time dimension. If you are looking for a new home, the open houses are on certain dates, and certain houses that fit your needs are open at certain times. If you are shopping for some particular good, you often need to know the store hours. Your calendar needs to know your shopping list and preferences so it can suggest good times to do certain things I think the biggest software revolution of the future is that the calendar will be the organizing filter for most of the information flowing into your life. You think you are bombarded with too much information every day, but in reality it is just the timing of the information that is wrong. Once the calendar becomes the organizing paradigm and filter, it won't seem as if there is so much. I wholly agree and hence was delighted to discover (via the Hanselminutes podcast) that Scott has a startup called CalendarTree.com whose raison d’etre is to solve this very problem. What better way to describe a Scott Adams startup than with a Scott Adams comic: I implore you to check out Calendar Tree and make the world a tiny bit better by using it to share any information that has a time dimension to it. Don’t be a dinosaur, use Calendar tree! @Jamiet

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  • Convite: Manageability Partner Community

    - by pfolgado
    Oracle PartnerNetwork | Account | Feedback WELCOME TO THE NEW ORACLE EMEA MANAGEABILITY PARTNER COMMUNITY Dear partner You are receiving this message because you are a registered member of the Oracle Applications & Systems Management Partner Community in EMEA. With occasion of the announcement of Oracle Enterprise Manager 12c we are revitalizing and rebranding our EMEA Applications & Systems Management Partner Community. To do this we have improved the community platform, for better and increased collaboration: The EMEA Applications & Systems Management Partner Community is now renamed to "Manageability Partner Community EMEA" We have created a Manageability Community blog and a Collaboration Workspace: The EMEA Manageability Partner Community blog is a public blog and we use it to provide quick and easy communication to the community members. (Please bookmark or subscribe to the RSS feeds). The EMEA Manageability Partner Community Collaborative Workspace is a restricted area that only community members can access. It contains materials from community events, sales kits, implementation experiences, reserved for community members. It also allows for partners to share content and collaborate with other community members. As a registered member of the community you have already been granted access to this restricted area. A dedicated team that manages the EMEA Manageability on a continuous basis. What do you have to do? All you have to do now is to bookmark the EMEA Manageability Partner Community blog page or subscribe to the blog's RSS feeds and use this as your central point of contact for Manageability information from Oracle. I look forward to develop a strong community in the Manageability area, where Oracle Manageability partners can share experiences and mutually benefit. Best regards, Javier Puerta Director Core Technology Partner Programs Alliances & Channels EMEA Phone: +34 916 312 41 Mobile: +34 609 062 373 Patrick Rood EMEA Partner Programs for Manageability Oracle EMEA Technology Phone: +31 306 627 969 Mobile: +31 611 954 277 Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Contact PBC | Legal Notices and Terms of Use | Privacy

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  • Free .NET Training at DevCare in Dallas...

    - by [email protected]
    Come take an early look at the debugging experience in VS 2010 this Friday (3/25/2010) at TekFocus in Dallas, at the InfoMart, at 9 AM: In this session, we’ll … Dive deep into the new IntelliTrace (formerly, historical debugging) feature, which enables you to step back in time within your debugging session and inspect or re-execute code, without having to restart your application See how to manage large numbers of breakpoints with labeling, searching and filtering Extend “data tips” by adding comments, notes and strategically “pinning” these resources to maintain their visibility throughout your session Demonstrate “collaborative debugging,“ by debugging a portion of an application and then exporting breakpoints and labeled data tips, so that others can leverage your effort, without having to start over Leverage these new debugging features in applications built in earlier versions of the .NET Framework through the MultiTargeting features available in VS 2010 You’ll walk-away with a clear understanding of how you can use this upcoming technology to vastly increase your productivity and build better software.Register to attend ==>  http://www.dallasdevcares.com/upcoming-sessions/ DevCares is a monthly series of FREE half-day events sponsored by TekFocus and Microsoft. Targeted specifically at developers, the content is presented by experts on a variety of .NET topics. These briefings include expert testimonials, working demos and sample code designed to help you get the most out of application development with .NET. Events are held on the last Friday of each month at the TekFocus offices in the Infomart near downtown Dallas.TekFocus is a full-service technology training provider with a core business delivering Microsoft-certified technical training and product skills enhancements to customers worldwide    

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  • Bump the Bill

    - by David Dorf
    I'm writing this from 3,400 feet in the air somewhere between Chicago and Austin. GoGo In-flight strikes again. Is there anywhere I can't get a WiFi connection? While listening to Deacon Blues by Steely Dan and skimming the news, I just came across an interesting article on mobile payments. Remember when I wrote about the iPhone Bump application and its possible use in retail? Well it looks like PayPal updated their mobile payments application to include the bump technology. Now its possible to transfer money between individuals by bumping iPhones. According to the WSJ, Paypal did 24 million transactions in 2008 and 140 million in 2009 on mobile phones. As the technology gets easier to use, that number is bound to increase. Alternatives to Paypal include Google Checkout, Amazon Payments, wireless carriers ("put it on my phone bill"), smart cards (using your phone's SIM card), and iTunes. That last one comes courtesy of a story Joe Skorupa wrote on mobile payments. It looks like Apple allows iPhone apps to take micro-payments via iTunes accounts, so there may come a time when its possible to use your iPhone to make a purchase in a retail store and have your credit card charged via your iTunes account. There are still some improvements in usability to be made before using a phone will be easier than swiping a credit card, but its already better than fussing with cash.

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  • Oracle's Primavera P6 Analytics Now Available!

    - by mark.kromer
    Oracle's Primavera product team has announced this week that general availability of our first Oracle BI (OBI) based analytical product with pre-built business intelligence dashboards, reports and KPIs built in. P6 Analytics uses OBI's drill-down capabilities, summarizations, hierarchies and other BI features to provide knowledge to your business users to make the best decisions on portfolios, projects, schedules & resources with deep insights. Without needing to launch into the P6 tool, your executives, PMO, project sponsors, etc. can view up to date project performance information as well as historic trends of project performance. Using web-based portal technology, P6 Analytics makes it easy to manage by exception and then drill down to quickly identify root cause analysis of problem projects. At the same time, a brand new version of the P6 Reporting Database R2 was just announded and is also now available. This updated reporting database provides you with 4 star schemas with spread data and includes P6 activity, project and resource codes. You can use the data warehouse and ETL functions of the P6 Reporting Database R2 with your own reporting tools or build dashboards that utilize the hierarchies & drill down to the day-level on scheduled activities using Busines Objects, Cognos, Microsoft, etc. Both of these products can be downloaded from E-Delivery under the Primavera applications section in the P6 EPPM v7.0 media pack. I put some examples below of the resource utilization, earned value, landing page and portfolio analysis dashboards that come out of the box with P6 Analytics to give you these deep insights into your projects & portfolios on day 1 of using the tool. Please send an email to Karl or me if you have any questions or would like more information. Oracle Technology Network and the Oracle.com marketing sites are currently being refreshed with further details of these exciting new releases of the Primavera BI and data warehouse products. Lastly, scroll below for some screenshots of the new P6 Analytics R1 product using OBIEE! Thanks, Mark Kromer

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  • New Java Champion: Michael Levin

    - by Tori Wieldt
    Welcome Michael Levin to Java Champion community! Michael is a JUG leader involved with Orlando, FL OrlandoJUG, the Gainesville, FL GatorJUG, the West African JUG SeneJUG and the New Orleans, LA CajunJUG. Michael is based in the USA. He is a business owner, and his business, Cambridge Web Design, Inc., specializes in custom software and Web2.0 website development (www.cambridgeweb.ie). He recently provided JCertif Java Training in Brazzaville, Republic of Congo. He also founded Codetown, an online community for software developers, located at www.codetown.us. He also has a tech podcast called Swampcast located at www.swampcast.com. You can follow him on Twitter @mikelevin.The Java Champions are an exclusive group of passionate Java technology and community leaders who are community-nominated and selected under a project sponsored by Oracle. Java Champions get the opportunity to provide feedback, ideas, and direction that will help Oracle grow the Java Platform. This interchange may be in the form of technical discussions and/or community-building activities with Oracle's Java Development and Developer Program teams.Java Champions are:    •    leaders    •    technical luminaries    •    independent-minded and credible    •    involved with some really cool applications of Java Technology or some humanitarian or educational effort    •    able to evangelize or influence other developers Congratulations to Michael on becoming the latest Java Champion!

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  • Oracle Database Security Protecting the Oracle IRM Schema

    - by Simon Thorpe
    Acquiring the Information Rights Management technology in 2006 was part of Oracle's strategic security vision and IRM compliments nicely the overall Oracle security set of solutions. A year ago I spoke about how Oracle has solutions that can help companies protect information throughout its entire life cycle. With our acquisition of Sun this set of solutions has solidified and has even extended down to the operating system and hardware level. Oracle can now offer customers technology that protects their data from the disk, through the database to documents on the desktop! With the recent release of Oracle IRM 11g I was tasked to configure demonstration and evaluation environments and I thought it would make a nice story to leverage some of the security features in the latest release of the Oracle Database. After building these environments I thought I would put together a simple video demonstrating how both Database Advanced Security and Information Rights Management combined can provide a very secure platform for protecting your information. Have a look at the following which highlights these database security options.Transparent Data Encryption protecting the communication from the Oracle IRM server to the Database server. Encryption techniques provide confidentiality and integrity of the data passing to and from the IRM service on the back end. Transparent Data Encryption protecting the Oracle IRM database schema. Encryption is used to provide confidentiality of the IRM data whilst it resides at rest in the database table space. Database Vault is used to ensure only the Oracle IRM service has access to query and update the information that resides in the database. This is an excellent method of ensuring that database administrators cannot look at or make changes to the Oracle IRM database whilst retaining their ability to administrate the database. The last thing you want after deploying an IRM solution is for a curious or unhappy DBA to run a query that grants them rights to your company financial data or documents pertaining to a merger or acquisition.

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  • Silverlight Cream for May 19, 2010 -- #865

    - by Dave Campbell
    In this Issue: Michael Washington, Mike Snow(-2-), Justin Angel(-2-), Jeremy Likness, and David Kelley. Shoutout: Erik Mork and crew have their latest up: Silverlight Week – Silverlight Android? From SilverlightCream.com: Simple Silverlight 4 Example Using oData and RX Extensions Michael Washington has a follow-on tutorial up on ViewModel, Rx, and lashed up to OData... good detailed tutorial with external links for more information. Silverlight Tip of the Day #21 – Animation Easing Mike Snow has a couple new tips up -- this first one is about easing... great diagrams to help visualize and a cool demo application to boot. Silverlight Tip of the Day #22 – Data Validation Mike Snow's second tip (#22) is about validation and again he has a great demo app on the post. Windows Phone 7 - Emulator Automation Justin Angel has a WP7 post up about Automating the emulator... and in the process, loading the emulator from something other than VS2010... lots of good information. TFS2010 WP7 Continuous Integration Justin Angel hinted at continuous integration for WP7 in the last post, and he pays off with this one... even without all the bits installed on the build server. Making the ScrollViewer Talk in Silverlight 4 Jeremy Likness tried to respond to a user query about knowing when a user scrolled to the bottom of a ScrollViewer... Jeremy resolved it by listening to the right property. MEF (Microsoft Extensibility Framework) made simple (ish) David Kelley is discussing MEF and using a real-world example while doing so. Good discussion and code available in his code browser app... check thecomments. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • An end to the static &hellip;

    - by Dave Oliver
    Last October I learnt my company wanted to put together a new blog/social networking policy. I decided that out of respect for my employer I wouldn’t blog until this was sorted out. This was perhaps was an easy decision to make as I was separating from my ex-wife at the time and frankly needed the time to concentrate on other things. So now the company has a brand new policy and I’m back into the dating game I thought I would blow off the cobwebs and get back to what I enjoy doing. First and foremost SQL Server 2008 R2 is almost here and to mark that fact I will be in London on Thursday at the Microsoft UK Tech-Day’s event. The subjects I most want to see are … Power Pivot – this is such an exciting technology! I’ve been a fan of Qlikview for years so it will be good to see how it compares SQL Azure – Cloud Computing is big right now, so it will be interesting to see what the RTM product can do. I have afew ideas for its use and will be interesting to see if SQL Azure is the right product … more on this in the next few weeks. Master Data Services – This is one of those technologies that Microsoft hasn’t been making much noise about … and frankly should have because it is a game changer. Hmmm, queue future “What is … ?” post StreamInsight – An exciting events technology, again another “What is … ?” post is around the corner on that. So, you thought that SQL Server 2008 R2 was just a release to make sure the years between SQL Server 2008 and SQL Server 2010 weren’t so long? I am however disappointed that Clustering across Subnets didn’t make it and not sure if Control Points made it but all will be revealed later on this week. Till then I will have to wait! Technorati Tags: Microsoft,Techdays,SQL Server 2008 R2

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  • I want to make video games, but I hate coding

    - by hoper
    I know this sounds eally crazy. However, I just want to ask. Now, I am studying C++ code in my school (My major is computer programming). Honestly, my grade is not so good, and assignments are really hard. Sometimes, I feel sad that I will spend 8~10 hours per day for coding (which is stressful) at the future for my job. But, I still want to make video games. Maybe this is the only one reason why I am taking all of stressful courses. I always write down plots, stories, characters, fictional gaming worlds. Once, I thought I should study artistic technology such as game design program not computer technology such as C++, C#, etc. However, most of popular game designers(or directors) such as Kojima, Miyamoto Shigeru, etc used to be good programmers. And, companies actaully assign programmers to directors because they understand how to make a game. I try to find other colleges or universities where teach game design program. However, one article that lists rank 10 game design schools in North America seems untrustful because the survey company only scores it from intervews of students. (Once, I tried to attend Art Institute of Vancouver which is rank 7 according to that article. However, one programmer who used to be an instructor in there told me the truth. That is the employement rate of graduated students is low) Do you guys have any advice for me?

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  • Geek it Up

    - by BuckWoody
    I’ve run into a couple of kinds of folks in IT. Some really like technology a lot – a whole lot –and others treat it more as a job. For those of you in the second camp, you can go back to your drab, meaningless jobs – this post is for the first group. I’m a geek. Not a little bit of a geek, a really big one. I love technology, I get excited about science and electronics in general, and I read math books when I don’t have to. Yes, I have a Star Trek item or two around the house. My daughter is fluent in both Monty Python AND Serenity. I totally admit it. So if you’re like me (OK, maybe a little less geeky than that), then go for it. Put those toys in your cubicle, wear your fan shirt, but most of all, geek up your tools. No, this isn’t an April Fool’s post – I really mean it. I’ve noticed that when I get the larger monitor, better mouse, cooler keyboard, I LIKE coming to work. It’s a way to reward yourself – I’ve even found that it makes work easier if I have the kind of things I enjoy around to work with. So buy that old “clicky” IBM keyboard, get three monitors, and buy a nice headset so that you can set all of your sounds to Monty Python WAV’s. And get to work. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • The 'desktops' move to Oracle

    - by [email protected]
    The move to Oracle has been most interesting.  Here we have an organization who are interested in what they are interested in.  Not so much in things that aren't 'core'. The legacy Sun desktop products are things that Oracle is interested in.  To that end there are some changes coming to policies and products - and from my perspective they are all good. Very good. One of the changes to the Product suite is that we are now referred to as part of the Virtualization team, falling under Oracle's Chief Corporate Archtiect, Edward Screven.  Edward says that the Products were a 'gem' found inside the great pile of stuff that was Sun. Another change is that while StarOffice/Open Office has been certainly endorsed by Oracle, and it also falls under Edward's purview, and here has been a push on to use it as opposed to... well... you know.    It is not, however, part of the Virtualization team's product suite any more. There are some other really interesting changes coming that you will hear about quite soon.  The big message for today, though, is that Sun Rays, Secure Global Desktop, VirtualBox, and Oracle VDI software are all still alive and kicking and moving forward.  Infact, at the Oracle earnings call last week, Charles Phillips announced more significant wins with Sun Rays in the US Federal Governmnet space.  He could have talked about all kinds of legacy Sun products, but chose to mention Sun Rays in the first Quarterly statement since the acquisition of Sun - you should see this as a very good sign indeed. More soon - until then...

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  • The Other "C" in CRM

    - by Brian Dayton
    Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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  • Java Spotlight Episode 105: Mark Reinhold on the Future of Java

    - by Roger Brinkley
    Our yearly interview with Mark Reinhold, Chief Java Architect, Java Platform Group on the future of Java. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News Two Java Update Releases New Java SE 6 software updates from Apple for OS X 10.8, 10.7 and 10.6 are now live and available to all customers via the Mac App Store / Software Update. The JavaFX Community Site on Java.net JSR 360: Connected Limited Device Configuration 8 JSR 361: Java ME Embedded Profile 2012 JCP EC Election Ballot open Meet the EC Candidates Recording and Materials Events Oct 22-23, Freescale Technology Forum - Japan, Tokyo, Japan Oct 23-25, EclipseCon Europe, Ludwigsburg, Germany Oct 30-Nov 1, Arm TechCon, Santa Clara, United States of America Oct 31, JFall, Hart van Holland, Netherlands Nov 2-3, JMaghreb, Rabat, Morocco Nov 5-9, Øredev Developer Conference, Malmö, Sweden Nov 13-17, Devoxx, Antwerp, Belgium Nov 20-22, DOAG 2012, Nuremberg, Germany Dec 3-5, jDays, Göteborg, Sweden Dec 4-6, JavaOne Latin America, Sao Paolo, Brazil Feature InterviewMark Reinhold is Chief Architect of the Java Platform Group at Oracle, where he works on the Java Platform, Standard Edition, and OpenJDK. His past contributions to the platform include character-stream readers and writers, reference objects, shutdown hooks, the NIO high-performance I/O APIs, library generification, and service loaders. Mark was the lead engineer for the 1.2 and 5.0 releases and the specification lead for Java SE 6. He is currently leading the Jigsaw and JDK 7 Projects in the OpenJDK Community. Mark holds a Ph.D. in Computer Science from the Massachusetts Institute of Technology. In this interview he discusses the future of Java Platform with regards to Jigsaw, Lambda, and Nashorn components as well as the OpenJDK community. What’s Cool QotD: Ubuntu 12.10 Release Notes on OpenJDK 7 New Lambda binary drop Development forest for Compact Profiles (JEP 161)

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  • News about Oracle Documaker Enterprise Edition

    - by Susanne Hale
    Updates come from the Documaker front on two counts: Oracle Documaker Awarded XCelent Award for Best Functionality Celent has published a NEW report entitled Document Automation Solution Vendors for Insurers 2011. In the evaluation, Oracle received the XCelent award for Functionality, which recognizes solutions as the leader in this category of the evaluation. According to Celent, “Insurers need to address issues related to the creation and handling of all sorts of documents. Key issues in document creation are complexity and volume. Today, most document automation vendors provide an array of features to cope with the complexity and volume of documents insurers need to generate.” The report ranks ten solution providers on Technology, Functionality, Market Penetration, and Services. Each profile provides detailed information about the vendor and its document automation system, the professional services and support staff it offers, product features, insurance customers and reference feedback, its technology, implementation process, and pricing.  A summary of the report is available at Celent’s web site. Documaker User Group in Wisconsin Holds First Meeting Oracle Documaker users in Wisconsin made the first Documaker User Group meeting a great success, with representation from eight companies. On April 19, over 25 attendees got together to share information, best practices, experiences and concepts related to Documaker and enterprise document automation; they were also able to share feedback with Documaker product management. One insurer shared how they publish and deliver documents to both internal and external customers as quickly and cost effectively as possible, since providing point of sale documents to the sales force in real time is crucial to obtaining and maintaining the book of business. They outlined best practices that ensure consistent development and testing strategies processes are in place to maximize performance and reliability. And, they gave an overview of the supporting applications they developed to monitor and improve performance as well as monitor and track each transaction. Wisconsin User Group meeting photos are posted on the Oracle Insurance Facebook page http://www.facebook.com/OracleInsurance. The Wisconsin User Group will meet again on October 26. If you and other Documaker customers in your area are interested in setting up a user group in your area, please contact Susanne Hale ([email protected]), (703) 927-0863.

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  • links for 2010-04-15

    - by Bob Rhubart
    e-Energy 2010 in Passau : Franz Haberhauer's Weblog Fresh off his participation in a panel at the 1st Int' Conf. on Energy-Efficient Computing and Networking at the University of Passau, Germany, Franz Haberhauer offers some background on the CoolThreads/Chip Mulitthreading Technology and its role in greener datacenters. (tags: oracle sun datacenter Mulitthreading) Oracle Enterprise Manager Grid Control: New Recommended Bundle Patch (APR 2010) - 9405592 for Patch Automation on EM 10.2.0.5 Notes and a short FAQ on the Recommended Bundle Patch 9405592 for Oracle Enterprise Manager Grid Control. (tags: architect entarch grid oracle otn) Vijaykumar Yenne: Customizing Spaces UI Vijaykumar Yyenne explains how to leverage the Extend Spaces Project on the Oracle Technology Network to customize Oracle WebCenter site templates. (tags: enterprise2.0 oracle otn webcenter) Knut Vatsendvik: Catch Me If You Can "Suppose you have a Proxy based Web Service using Oracle Service Bus. In a stage in the request pipeline, you are using a Publish action to publish the incoming message to a JMS queue using a Business Service. What if the outbound transport provider throws an exception (outside of your pipeline)? Is your pipeline able to catch the error with an error handler?" -- Knut Vatsendvik (tags: oracle otn soa esb weblogic architect) Pete Wang: Coherence Configuration For Multiple HA SOA Domains Quick tips from Pete Wang on the Oracle Coherence settings necessary for creating multiple SOA HA domains. (tags: architect coherence oracle otn soa) Warren Baird: New Walkthrough Capability in AutoVue 20 Warren Baird describes new features in Oracle AutoVue 20 that allow viewing a 3D model of a building from the inside. (tags: architect entarch oracle otn) Peter Wang: How to implement multi-source XSLT mapping in Oracle SOA Suite 11g BPEL In SOA 11g, you can create a XSLT mapper that uses multiple sources as the input. Pete Wang shows you how. (tags: oracle otn soa bpel architect)

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