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  • Agile Testing Days 2012 – My First Conference!

    - by Chris George
    I’d like to give you a bit of background first… so please bear with me! In 1996, whilst studying for my final year of my degree, I applied for a job as a C++ Developer at a small software house in Hertfordshire  After bodging up the technical part of the interview I didn’t get the job, but was offered a position as a QA Engineer instead. The role sounded intriguing and the pay was pretty good so in the absence of anything else I took it. Here began my career in the world of software testing! Back then, testing/QA was often an afterthought, something that was bolted on to the development process and very much a second class citizen. Test automation was rare, and tools were basic or non-existent! The internet was just starting to take off, and whilst there might have been testing communities and resources, we were certainly not exposed to any of them. After 8 years I moved to another small company, and again didn’t find myself exposed to any of the changes that were happening in the industry. It wasn’t until I joined Red Gate in 2008 that my view of testing and software development as a whole started to expand. But it took a further 4 years for my view of testing to be totally blown open, and so the story really begins… In May 2012 I was fortunate to land the role of Head of Test Engineering. Soon after, I received an email with details for the “Agile Testi However, in my new role, I decided that it was time to bite the bullet and at least go to one conference. Perhaps I could get some new ideas to supplement and support some of the ideas I already had.ng Days” conference in Potsdam, Germany. I looked over the suggested programme and some of the talks peeked my interest. For numerous reasons I’d shied away from attending conferences in the past, one of the main ones being that I didn’t see much benefit in attending loads of talks when I could just read about stuff like that on the internet. So, on the 18th November 2012, myself and three other Red Gaters boarded a plane at Heathrow bound for Potsdam, Germany to attend Agile Testing Days 2012. Tutorial Day – “Software Testing Reloaded” We chose to do the tutorials on the 19th, I chose the one titled “Software Testing Reloaded – So you wanna actually DO something? We’ve got just the workshop for you. Now with even less powerpoint!”. With such a concise and serious title I just had to see what it was about! I nervously entered the room to be greeted by tables, chairs etc all over the place, not set out and frankly in one hell of a mess! There were a few people in there playing a game with dice. Okaaaay… this is going to be a long day! Actually the dice game was an exercise in deduction and simplification… I found it very interesting and is certainly something I’ll be using at work as a training exercise! (I won’t explain the game here cause I don’t want to let the cat out of the bag…) The tutorial consisted of several games, exploring different aspects of testing. They were all practical yet required a fair amount of thin king. Matt Heusser and Pete Walen were running the tutorial, and presented it in a very relaxed and light-hearted manner. It was really my first experience of working in small teams with testers from very different backgrounds, and it was really enjoyable. Matt & Pete were very approachable and offered advice where required whilst still making you work for the answers! One of the tasks was to devise several strategies for testing some electronic dice. The premise was that a Vegas casino wanted to use the dice to appeal to the twenty-somethings interested in tech, but needed assurance that they were as reliable and random as traditional dice. This was a very interesting and challenging exercise that forced us to challenge various assumptions, determine/clarify requirements but most of all it was frustrating because the dice made a very very irritating beeping noise. Multiple that by at least 12 dice and I was dreaming about them all that night!! Some of the main takeaways that were brilliantly demonstrated through the games were not to make assumptions, challenge requirements, and have fun testing! The tutorial lasted the whole day, but to be honest the day went very quickly! My introduction into the conference experience started very well indeed, and I would talk to both Matt and Pete several times during the 4 days. Days 1,2 & 3 will be coming soon…  

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  • Google Analytics with multiple environments

    - by marcof
    We are planning to use Google Analytics in our organization and I am in charge for setting it up. I was wondering how to deal with multiple environments. We sure do not want to collect data during development and QA (or maybe collect data to a different analytics account), but we want to when the site goes to production (obviously). How do you deal with multiple environments and Google Analytics ? Do you setup multiple accounts for Google Analytics and use either one depending on the environement ? We're using ASP.NET 2.0, if that matters.

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  • The only constant is change

    Isaac Asimov was once quoted as saying The only constant is change. That has certainly been true of my time with the DotNetNuke project. Over the last seven years of working on the DotNetNuke project and working at DotNetNuke Corporation I have held a number of different roles within the organization. I have defined and coded major product features, built and managed the DotNetNuke Marketplace, managed the release process, managed both OpenForce Conferences, oversaw the QA function, and created...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • What impact would a young developer in a consultancy struggling on a project have?

    - by blade3
    I am a youngish developer (working for 3 yrs). I took a job 3 months ago as an IT consultant (for the first time, I'm a consultant). In my first project, all went will till the later stages where I ran into problems with Windows/WMI (lack of documentation etc). As important as it is to not leave surprises for the client, this did happen. I was supposed to go back to finish the project about a month and a half ago, after getting a date scheduled, but this did not happen either. The project (code) was slightly rushed too and went through QA (no idea what the results are). My probation review is in a few weeks time, and I was wondering, what sort of impact would this have? My manager hasn't mentioned this project to me and apart from this, everything's been ok and he has even said, at the beginning, if you are tight on time just ask for more, so he has been accomodating (At this time, I was doing well, the problems came later).

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  • TestRail 1.1 Test Management Software released

    Gurock Software just released version 1.1 of its new test case management tool TestRail. TestRail is a web-based test case management software that helps software development teams and QA departments to efficiently manage, track and organize software testing efforts. TestRail 1.1 comes with various new features and improvements and introduces a complete role and permission system. Permissions and roles allow TestRail administrators to restrict user permissions, hide projects from users or even make...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Inspection, code review - is it really testing?

    - by user970696
    ISTQB, Wikipedia or other sources classify verification acitivities (reviews etc.) as a static testing, yet other do not. If we can say that peer reviews and inspections are actually a kind of a testing, then a lot of standards do not make sense (consider e.g. ISO which say that validation is done by testing, while verification by checking of work products) - it should at least say dynamic testing for validation, shouldn't it? I am completing master thesis dealing with QA and I must admit that I have never seen worse and more ambiguous and contradicting literature than in this field :/ Do you think (and if so, why) that static testing is a good and justifiable term or should we stick to testing and static checks/analysis?

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  • DotNetNuke 5.4.1 Released

    I am happy to announce the release of DotNetNuke 5.4.1 which corrects the major issues which slipped through the QA process for 5.4. While we try to do a good job in testing our releases, our recent efforts for 5.3 and 5.4 have fallen short of the mark. We are currently working with a small team of commercial module developers and the core team to put a better public beta testing process in place that will help augment our own internal testing. Ultimately, community testing is the only testing that...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Using Definition of Done to Drive Agile Maturity

    - by Dylan Smith
    I’ve been an Agile Coach at a lot of different clients over the years, and I want to share an approach I use to help them adopt and mature over time. It’s important to realize that “Agile” is not a black/white yes/no thing. Teams can be varying degrees of agile. I think of this as their agile maturity level. When I coach teams I want them to start out being a little agile, and get more agile as they mature. The approach I teach them is to use the definition of done as a technique to continuously improve their agile maturity over time. We’re probably all familiar with the concept of “Done Done” that represents what *actually* being done a feature means. Not just when a developer says he’s done right after he writes that last line of code that makes the feature kind-of work. Done Done means the coding is done, it’s been tested, installers and deployment packages have been created, user manuals have been updated, architecture docs have been updated, etc. To enable teams to internalize the concept of “Done Done”, they usually get together and come up with their Definition of Done (DoD) that defines all the activities that need to be completed before a feature is considered Done Done. The Done Done technique typically is applied only to features (aka User Stories). What I do is extend this to apply to several concepts such as User Stories, Sprints, Releases (and sometimes Check-Ins). During project kick-off I’ll usually sit down with the team and go through an exercise of creating DoD’s for each of these concepts (Stories/Sprints/Releases). We’ll usually start by just brainstorming a bunch of activities that could end up in these various DoD’s. Here’s some examples: Code Reviews StyleCop FxCop User Manuals Updated Architecture Docs Updated Tested by QA Tested by UAT Installers Created Support Knowledge Base Updated Deployment Instructions (for Ops) written Automated Unit Tests Run Automated Integration Tests Run Then we start by arranging these activities into the place they occur today (e.g. Do you do UAT testing only once per release? every sprint? every feature?). If the team was previously Waterfall most of these activities probably end up in the Release DoD. An extremely mature agile team would probably have most of these activities in the DoD for the User Stories (because an extremely mature agile team will probably do continuous deployment and release every story). So what we need to do as a team, is work to move these activities from their current home (Release DoD) down into the Sprint DoD and eventually into the User Story DoD (and maybe into the lower-level Check-In DoD if we decide to use that). We don’t have to move them all down to User Story immediately, but as a team we figure out what we think we’re capable of moving down to the Sprint cycle, and Story cycle immediately, and that becomes our starting DoD’s. Over time the team makes an effort to continue moving activities down from Release->Sprint->Story as they become more agile and more mature. I try to encourage them to envision a world in which they deploy to production as each User Story is completed. They would need to be updating User Manuals, creating installers, doing UAT testing (typical Release cycle activities) on every single User Story. They may never actually reach that point, but they should envision that, and strive to keep driving the activities down closer to the User Story cycle s they mature. This is a great technique to give a team an easy-to-follow roadmap to mature their agile practices over time. Sure there’s other aspects to maturity outside of this, but it’s a great technique, that’s easy to visualize, to drive agility into the team. Just keep moving those activities (aka “gates”) down the board from Release->Sprint->Story. I’ll try to give an example of what a recent client of mine had for their DoD’s (this is from memory, so probably not 100% accurate): Release Create/Update deployment Instructions For Ops Instructional Videos Updated Run manual regression test suite UAT Testing In this case that meant deploying to an environment shared across the enterprise that mirrored production and asking other business groups to test their own apps to ensure we didn’t break anything outside our system Sprint Deploy to UAT Environment But not necessarily actually request UAT testing occur User Guides updated Sprint Features Video Created In this case we decided to create a video each sprint showing off the progress (video version of Sprint Demo) User Story Manual Test scripts developed and run Tested by BA Deployed in shared QA environment Using automated deployment process Peer Code Review Code Check-In Compiled (warning-free) Passes StyleCop Passes FxCop Create installer packages Run Automated Tests Run Automated Integration Tests PS – One of my clients had a great question when we went through this activity. They said that if a Sprint is by definition done when the end-date rolls around (time-boxed), isn’t a DoD on a sprint meaningless – it’s done on the end-date regardless of whether those other activities are complete or not? My answer is that while that statement is true – the sprint is done regardless when the end date rolls around – if the DoD activities haven’t been completed I would consider the Sprint a failure (similar to not completing what was committed/planned – failure may be too strong a word but you get the idea). In the Retrospective that will become an agenda item to discuss and understand why we weren’t able to complete the activities we agreed would need to be completed each Sprint.

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  • Interview approaches and questions for a software developer intern

    - by maple_shaft
    What are some good ideas, common approaches and appropriate questions that you would bring when interviewing a software development intern to join your team? I really don't have expectations of any kind for this person, I understand that as an intern with no prior work experience that he won't have much to bring to the table. I am more or less looking for a good attitude and somebody willing to learn. What would be appropriate if you intend to put this intern 70/30 (QA Testing/Coding)? Would that be a good internship experience in your opinion?

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  • Breaking in to Programming

    - by Kevin
    I've noticed that there is a gap between getting formal education in computer science as a student and entry-level/junior programming jobs. Obviously entry-level programming requires that you know some programming but how much do you need to break in? I'm in a QA non-coding role with basically a minor in CS, looking to improve my own programming skills to eventually switch industries. However I'm completely at a loss as to what I should be focusing on learning and am curious as to the steps other people have taken to get experience post-undergrad.

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  • Mercurial release management. Rejecting changes that fail testing

    - by MYou
    Researching distributed source control management (specifically mercurial). My question is more or less what is the best practice for rejecting entire sets of code that fail testing? Example: A team is working on a hello world program. They have testers and a scheduled release coming up with specific features planned. Upcoming Release: Add feature A Add feature B Add feature C So, the developers make their clones for their features, do the work and merge them into a QA repo for the testers to scrutinize. Let's say the testers report back that "Feature B is incomplete and in fact dangerous", and they would like to retest A and C. End example. What's the best way to do all this so that feature B can easily be removed and you end up with a new repo that contains only feature A and C merged together? Recreate the test repo? Back out B? Other magic?

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  • How to manage a growing team?

    - by Andra
    I'm the admin assistant of the CTO and our organization has recently experienced a lot of growth. Within six months, we have merged with another organization and our Dev team has grown from 8 to 16, with another 8 people in QA. What we're dealing with now is a highly technical individual, with little patience, managing a much larger team than he's accustomed to, 40% of which is junior as well as an increase in the number of projects. Needless to say, my boss is being pulled in too many directions at once. How can I help him manage his workload and his team so that the team feels they're getting enough help and support and remain effective? Also, where can I find additional resources on managing a growing team?

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  • [WebLogic, Java] WebLogic Developer/Production Web Profile, Full Java EE 6 Platform - Chat Transcript and Slides from OTN Virtual Developer Day

    - by yosuke.arai(at)oracle.com
    ????????????????????????WebLogic Server Virtual Developer Days??JavaEE6???????QA???????????????????(FireFox???????????????????????????????????????) ?????????????????????????????! > Q1) WLS10.3.4??JavaEE6????????????? > Q4) Java EE6 ???????IDE????????? > Q12) Jdeveloper?Java EE 6?????????????? > Q26) managed beans?EJB????????????????EJB??????????????????????managed beans?????????????????????Managed Beans?????????? > Q29) XML???????????????????????????????

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  • NPOT texture and video memory usage

    - by Eonil
    I read in this QA that NPOT will take memory as much as next POT sized texture. It means it doesn't give any benefit than POT texture with proper management. (maybe even worse because NPOT should be slower!) Is this true? Does NPOT texture take and waste same memory like POT texture? I am considering NPOT texture for post-processing, so if it doesn't give memory space benefit, using of NPOT texture is meaningless to me. Maybe answer can be different for each platforms. I am targeting mobile devices. Such as iPhone or Androids. Does NPOT texture takes same amount of memory on mobile GPUs?

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  • Troubleshooting Windows 7 HomeGroup

    p The HomeGroup feature in Windows 7 is a great tool to use if you want to easily share files or printers with other Windows 7 computers on your home network. Setting up a HomeGroup definitely has its perks but as with anything there are times when you could run into trouble. When you consider the fact that you are sharing files or printers across different computers the likelihood of having to troubleshoot your HomeGroup seems to increase. Here are some tips to use if you find that your Windows 7 HomeGroup is not functioning as it should. p ... ALM Software Solution ? Try it live! Requirements Management, Project Planning, Implementation Tracking & QA Testing.

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  • Secure Web Apps from SQL Injection in ASP.Net

    In the first part of this two-part series you learned how SQL injection works in ASP.NET 3.5 using a MS SQL database. You were also shown with a real web application which was not secure against SQL injection attacks how these attacks can be used by the hacker to delete sensitive information from your website such as database tables. In this part you will learn how to start securing your web applications so they will not be vulnerable to these kinds of exploits. A complete corrected example of the insecure web application will be provided at the end of this tutorial.... ALM Software Solution ? Try it live! Requirements Management, Project Planning, Implementation Tracking & QA Testing.

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  • Where can I find statistics / figures on how long testing should / could take?

    - by NoCarrier
    I'm trying to convince management that testing/QA takes considerably longer than non-developers think. Some smaller shops don't have budgets for testers and phbs automatically assume the developer will spend a few minutes after every build "testing" and deliver a perfectly functional system. Can someone point me to some numbers? e.g. Testing should be XX% of your total man hour count , etc etc? Or perhaps some real world experience? My goal is to have some numbers that are grounded in real life so I can make time/effort allocation justifications for "proper" testing when preparing estimates and timelines for applications. Maybe not full blown 100% TDD, but pragmatically close to it. I apologize if I seem vague.

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  • Correct process for creating builds reliant on 3rd party packages

    - by Patrick
    I work on a Symfony 2 codebase. We use a number of third-party packages (most are in the Symfony Standard Edition). We use composer for dependencies. We current have all of our third-party code committed in our repository (after changing .gitignore files) to ensure stability. According to Proper Programming Practices™, we are not supposed to have any third-party packages in our repo. We are supposed to pull them down and include them at build time. How are we to do proper QA and debugging when at any given time our dependencies could push an update that breaks functionality?

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  • Database Development and Source Control

    - by Enrique Lima
    I have been working with Database Development and the aspects that come with it, the pain and the joy of moving from Dev to QA and then on to Production.  Source Control has a place in Dev, and that is where the baselines should be established. Where am I going with this? I have been working with Redgate’s Source Control 3.0, and I am seeing some features that are great for the process of moving from Dev to … well something that allows for quite a level of control.  We are not only talking about scripting the structure of a database, but creating a baseline, working with migration scripts, and integrated with Redgate’s Schema Compare.  There is a detailed paper that will be posted here in the next day or so to provide step by step information of the process to define your baseline in Dev and then take it to the desired destination. In the meantime, check the Webinars Redgate has regarding this process and products.

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  • Set up a HomeGroup in Windows 7

    p Have you ever needed to share files with other computers in your household but didn t know how to do so If you have Windows 7 installed on the computers you can share files easily using the HomeGroup feature. Keep reading to find out what it is and just how easy it is to set up. p ... ALM Software Solution ? Try it live! Requirements Management, Project Planning, Implementation Tracking & QA Testing.

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  • Improving FAQ SEO with multiple pages?

    - by asdfasdf
    I have a client who has over 200 Question/Answer style content blocks. Neither the questions or answers are very long and most of them have almost the same question but with a word or two differentiating themselves from the rest of the questions. Would SEO be helped or hurt if I would to put each QA on its own page with the title of the page the question being asked etc... Or, would that be considered "farming"? If not, what would be the best way (in SEO world) do present all these QAs? Thanks for any advice..

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  • Oracle E-Business Financials Recommended Patch Collections (RPCs) for R12.1.3 Have Been Released for August 2012

    - by Oracle_EBS
    What is a Recommended Patch Collection (RPC)? An RPC is a collection of recommended patches consolidated into a single, downloadable patch, ready to be applied. The RPCs are created with the following goals in mind: Stability: Address issues that occur often and interfere with the normal completion of crucial business processes, such as period close--as observed by Oracle Development and Global Customer Support. Root Cause Fixes: Deliver a root cause fix for data corruption issues that delay period close, normal transaction flow actions, performance, and other issues. Compact: While bundling a large number of important corrections, we have kept the file footprint as small as possible to facilitate uptake and minimize testing. Reliable: Reliable code with multiple customer downloads and comprehensive testing by QA, Support and Proactive Support. RPCs are available for the following products: Cash Management Collections E-Business Tax Financials for India Fixed Assets General Ledger Internet Expenses iReceivables Loans Payables Payments Receivables Subledger Accounting For the latest Financials Recommended Patch Collections (RPCs), please view: EBS: R12.1 Oracle Financials Recommended Patches [Doc ID 954704.1].

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  • TestRail 1.3 Test Management Software released

    Hello, Gurock Software just announced version 1.3 of its test management software TestRail. TestRail is a web-based test case management software that helps software development teams and QA departments to efficiently manage, track and organize their software testing efforts. TestRail 1.3 comes with various new features and improvements and introduces custom fields. Custom fields allow teams to customize TestRail for their needs and add new fields to TestRail's user interface. TestRail 1.3...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • MSDN Radio follow-up answers: Prism for Silverlight, DomainServices and relationships

    This morning I was on a weekly (new) radio show from MSDN, hosted by Mike Benkovich. The show, MSDN Radio, features live call-in questions that you can ask. It was a better format than the typical live meeting text-based QA I thought. I think hearing questions gives you a better chance of articulating your inquiry more. Thanks to all those who listened and asked questions. I know it seemed short and there were a few more questions in the queue feel free to send me questions you may have. There...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • I have Oracle SQL Developer Installed, Now What?

    - by thatjeffsmith
    If you’re here because you downloaded a copy of Oracle SQL Developer and now you need help connecting to a database, then you’re in the right place. I’ll show you what you need to get up and going so you can finish your homework, teach yourself Oracle database, or get ready for that job interview. You’ll need about 30 minutes to set everything up…and about 5 years to become proficient with Oracle Oracle Database come with SQL Developer but SQL Developer doesn’t include a database If you install Oracle database, it includes a copy of SQL Developer. If you’re running that copy of SQL Developer, please take a second to upgrade now, as it is WAY out of date. But I’m here to talk to the folks that have downloaded SQL Developer and want to know what to do next. You’ve got it running. You see this ‘Connection’ dialog, and… Where am I connecting to, and who as? You NEED a database Installing SQL Developer does not give you a database. So you’re going to need to install Oracle and create a database, or connect to a database that is already up and running somewhere. Basically you need to know the following: where is this database, what’s it called, and what port is the listener running on? The Default Connection properties in SQL Developer These default settings CAN work, but ONLY if you have installed Oracle Database Express Edition (XE). Localhost is a network alias for 127.0.0.1 which is an IP address that maps to the ‘local’ machine, or the machine you are reading this blog post on. The listener is a service that runs on the server and handles connections for the databases on that machine. You can run a database without a listener and you can run a listener without a database, but you can’t connect to a database on a different server unless both that database and listener are up and running. Each listener ‘listens’ on one or more ports, you need to know the port number for each connection. The default port is 1521, but 1522 is often pretty common. I know all of this sounds very complicated Oracle is a very sophisticated piece of software. It’s not analogous to downloading a mobile phone app and and using it 10 seconds later. It’s not like installing Office/Access either – it requires services, environment setup, kernel tweaks, etc. However. Normally an administrator will setup and install Oracle, create the database, and configure the listener for everyone else to use. They’ll often also setup the connection details for everyone via a ‘TNSNAMES.ORA’ file. This file contains a list of database connection details for folks to browse – kind of like an Oracle database phoneboook. If someone has given you a TNSNAMES.ORA file, or setup your machine to have access to a TNSNAMES file, then you can just switch to the ‘TNS’ connection type, and use the dropdown to select the database you want to connect to. Then you don’t have to worry about the server names, database names, and the port numbers. ORCL – that sounds promising! ORCL is the default SID when creating a new database with the Database Creation Assistant (DBCA). It’s just me, and I need help! No administrator, no database, no nothing. What do you do? You have a few options: Buy a copy of Oracle and download, install, and create a database Download and install XE (FREE!) Download, import, and run our Developer Days Hands-on-Lab (FREE!) If you’re a student (or anyone else) with little to no experience with Oracle, then I recommend the third option. Oracle Technology Network Developer Day: Hands-on Database Application Development Lab The OTN lab runs on a A Virtual Box image which contains: 11gR2 Enterprise Edition copy of Oracle a database and listener running for you to connect to lots of demo data for you to play with SQL Developer installed and ready to connect Some browser based labs you can step through to learn Oracle You download the image, you download and install Virtual Box (also FREE!), then you IMPORT the image you previously downloaded. You then ‘Start’ the image. It will boot a copy of Oracle Enterprise Linux (OEL), start your database, and all that jazz. You can then start up and run SQL Developer inside the image OR you can connect to the database running on the image using the copy of SQL Developer you installed on your host machine. Setup Port Forwarding to Make It Easy to Connect From Your Host When you start the image, it will be assigned an IP address. Depending on what network adapter you select in the image preferences, you may get something that can get out to the internet from your image, something your host machine can see and connect to, or something that kind of just lives out there in a vacuum. You want to avoid the ‘vacuum’ option – unless you’re OK with running SQL Developer inside the Linux image. Open the Virtual Box image properties and go to the Networking options. We’re going to setup port forwarding. This will tell your machine that anything that happens on port 1521 (the default Oracle Listener port), should just go to the image’s port 1521. So I can connect to ‘localhost’ and it will magically get transferred to the image that is running. Oracle Virtual Box Port Forwarding 1521 listener database Now You Just Need a Username and Password The default passwords on this image are all ‘oracle’ – so you can connect as SYS, HR, or whatever – just use ‘oracle’ as the password. The Linux passowrds are all ‘oracle’ too, so you can login as ‘root’ or as ‘oracle’ in the Linux desktop. Connect! Connect as HR to your Oracle database running on the OTN Developer Days Virtual Box image If you’re connecting to someone else’s database, you need to ask the person that manages that environment to create for you an account. Don’t try to ‘guess’ or ‘figure out’ what the username and password is. Introduce yourself, explain your situation, and ask kindly for access. This is your first test – can you connect? I know it’s hard to get started with Oracle. There are however many things we offer to make this easier. You’ll need to do a bit of RTM first though. Once you know what’s required, you will be much more likely to succeed. Of course, if you need help, you know where to find me

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