One of
the things that I think is important and I want our Campus Recruitment Team here at Oracle to be known for is outstanding customer service. When I say customer service, I mean both students and hiring managers should feel they have had a
great experience in our campus hiring process. I think one of
the keys to providing outstanding customer service is being able to provide as best as we can a personalised experience where
the students who are interviewing with us feel like individuals in our process and not just part a ‘campus drive’.
In
the campus world this can be challenging at times especially in countries where there is high volume hiring. It can be tricky to create a personal experience when you are hiring for a large number of open graduate roles at one time.
I think Campus Recruitment is one of
the areas in
the recruitment industry that is just waiting for a change.
We have all seen
the proliferation of Social Media in Recruitment over
the past 4-6 years. Every Recruiter has a LinkedIn account or uses Twitter or G+ or FB, etc… and some individuals and organisations do it really well. Even in Campus Hiring there is
great Social Media initiatives where companies reach out to students and talk to them.
However one thing that has not really changed (and this is a generalisation) is
the campus hiring interview process. Do these words inspire enthusiasm to you: “Group Interview, Assessment Centre, On-Campus Drive, Off-Campus Drive, etc...” I don’t know about you but to me these words don’t really sound very personal or individual to students. It almost conjures up images of a factory production line or those long queues you see where
the person behind
the counter says ‘take a number’.
Campus Recruitment has come a long way don’t get me wrong – companies can share data with and talk to students in so many different ways now it really has become a much more transparent and open process. There are some times such as at IIT’s in India where it really is a bit old school in terms of interviewing with students running from company to company interviewing on campus over
the course of a few days but I want students talking to Oracle to have as
great an experience as possible (the outcome of getting a job or not is separate to
the customer experience).
As students, what are your thoughts? Do you feel like ‘just a number’ when you are interviewing or is there ways that companies can make
the process more personalised. Let us know your thoughts.
If you are interviewing with Oracle and have questions, want to talk to us or want to know what it is like working here – email us and we will help where we can. If you can’t reach your local Recruiter in your region email me at
[email protected] and I will put you in touch with
the appropriate person.
