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  • Need Help with .NET OpenId HttpHandler

    - by Mark E
    I'm trying to use a single HTTPHandler to authenticate a user's open id and receive a claimresponse. The initial authentication works, but the claimresponse does not. The error I receive is "This webpage has a redirect loop." What am I doing wrong? public class OpenIdLogin : IHttpHandler { private HttpContext _context = null; public void ProcessRequest(HttpContext context) { _context = context; var openid = new OpenIdRelyingParty(); var response = openid.GetResponse(); if (response == null) { // Stage 2: user submitting Identifier openid.CreateRequest(context.Request.Form["openid_identifier"]).RedirectToProvider(); } else { // Stage 3: OpenID Provider sending assertion response switch (response.Status) { case AuthenticationStatus.Authenticated: //FormsAuthentication.RedirectFromLoginPage(response.ClaimedIdentifier, false); string identifier = response.ClaimedIdentifier; //****** TODO only proceed if we don't have the user's extended info in the database ************** ClaimsResponse claim = response.GetExtension<ClaimsResponse>(); if (claim == null) { //IAuthenticationRequest req = openid.CreateRequest(identifier); IAuthenticationRequest req = openid.CreateRequest(Identifier.Parse(identifier)); var fields = new ClaimsRequest(); fields.Email = DemandLevel.Request; req.AddExtension(fields); req.RedirectingResponse.Send(); //Is this correct? } else { context.Response.ContentType = "text/plain"; context.Response.Write(claim.Email); //claim.FullName; } break; case AuthenticationStatus.Canceled: //TODO break; case AuthenticationStatus.Failed: //TODO break; } } }

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  • TreeView update bug in the VB.NET

    - by CFP
    Consider the following code: Dim Working As Boolean = False Private Sub TreeView1_AfterCheck(ByVal sender As Object, ByVal e As System.Windows.Forms.TreeViewEventArgs) Handles TreeView1.AfterCheck If Working Then Exit Sub Working = True e.Node.Checked = Not e.Node.Checked Working = False End Sub Private Sub TreeView1_MouseClick(ByVal sender As System.Object, ByVal e As System.Windows.Forms.MouseEventArgs) Handles TreeView1.MouseClick If e.Button = Windows.Forms.MouseButtons.Right Then MsgBox("Checked = " & TreeView1.SelectedNode.Checked) End Sub Where TreeView1 is a TreeView added to the form, with CheckBoxes set to true and one node added. The code basically cancel any node checking occuring on the form. Single-clicking the top node to check it works well : your click is immediately canceled. Yet if you double-click the checkbox, it will display a tick. But verifying the check state through a right click will yield a Checked = False dialog. How come? Is it a bug (I'm using the latest .Net Framework 4.0, and he same occurs in 2.0), or am I doing something wrong here? Is there a work around? Thanks! EDIT: Additionally, the MouseDoubleClick event is not raised before you click once again. EDIT 2: Posted a bug report at Microsoft Connect

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  • [VB.Net] TreeView update bug in the .net framework

    - by CFP
    Consider the following code: Dim Working As Boolean = False Private Sub TreeView1_AfterCheck(ByVal sender As Object, ByVal e As System.Windows.Forms.TreeViewEventArgs) Handles TreeView1.AfterCheck If Working Then Exit Sub Working = True e.Node.Checked = Not e.Node.Checked Working = False End Sub Private Sub TreeView1_MouseClick(ByVal sender As System.Object, ByVal e As System.Windows.Forms.MouseEventArgs) Handles TreeView1.MouseClick If e.Button = Windows.Forms.MouseButtons.Right Then MsgBox("Checked = " & TreeView1.SelectedNode.Checked) End Sub Where TreeView1 is a TreeView added to the form, with CheckBoxes set to true and one node added. The code basically cancel any node checking occuring on the form. Single-clicking the top node to check it works well : your click is immediately canceled. Yet if you double-click the checkbox, it will display a tick. But verifying the check state through a right click will yield a Checked = False dialog. How come? Is it a bug (I'm using the latest .Net Framework 4.0, and he same occurs in 2.0), or am I doing something wrong here? Is there a work around? Thanks! EDIT: Additionally, the MouseDoubleClick event is not raised before you click once again.

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  • Rails: updating an association

    - by Sam
    I have a Reservation model which belongs_to a Sharedorder and so a Sharedorder has_many reservations. Give you a little background. I sharedorder has many reservations and each reservation can have an amount. A sharedorder has three status: 1) reserved, 2) confirmed, 3) and purchased. Here is my problem. When a reservation gets added to a sharedorder or an existing reservation's amount is updated I need this to affect the associated sharedoder because the status listed latter should only change when 100% of the reservations have been placed and so on. Here are the things I have tried: . class Reservation < ActiveRecord::Base before_save :sharedorder_reserved_status def sharedorder_reserved_status if self.sharedorder.reserved_percent(reservations_to_be_added) >= 100 && !self.sharedorder.reserved self.sharedorder.update_attribute(:reserved, true) self.sharedorder.update_attribute(:reserved_at, Time.now) end end def reservations_to_be_added if self.new_record? self.amount elsif self.amount_changed? self.amount - self.amount_was else 0 end end end And then in the Sharedorder model: class Sharedorder < ActiveRecord::Base def reserved_percent(amount_change) (((reserved_sum + amount_change).to_f / self.product.twenty_hq_size.to_f)*100).to_i end def reserved_sum if !@reserved_sum reserved_sum = 0 reserved_reservations.collect {|x| reserved_sum += x.amount } reserved_sum else @reserved_sum end end def reserved_reservations @reserved_reservations ||= Reservation.find(:all, :conditions => ['canceled = ? AND sharedorder_id = ?', false, self.id ]) end end I have also tried :touch => true on the reservation model to update the sharedorder put for some reason it doesn't seem to include the latest reservation being added or being updated. So what I'm trying to do is update the status of the sharedorder if a certain percent is reached and I have to send the additional amounts the the sharedorder for it to know to include additional reservations or updates on existing ones. How should I do this?

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  • Debugging a local SQL Server 2008 stored proceedure from Visual studio 2008

    - by Ricibob
    Hi all, There are a few posts about this question around but most concern remote debugging - here everything is on same machine. Visual studio 2008. I have a data connection to localhost SQL Server 2008 using Windows authentication with an admin account - this account is a member of sysadmin in SQL server. I double click stored proc and add a break point. I right click and select "Step into stored proceedure". I get the loathed and feared "Canceled by user." in output window. Does anyone know whats doing? Further - right clicking on the data connection shows both "Application debugging" and "Allow SQL/CLR Debugging". I have checked "Enable SQL Server debugging" on the properties of the C# client app. If run that in debug and try to step in to stored proc code "command.ExecuteNonQuery()" then the break points in the stored proc become disabled and are not pulled. After doing this once the right click on stored proc "Execute" and "Step into stored proceedure" are greyed/disabled. To get them back I have to restart visual studio (refresh connection doesn't do it). Any help much appreciated!! Cheers.

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  • What’s new in IIS8, Perf, Indexing Service-Week 49

    - by OWScott
    You can find this week’s video here. After some delays in the publishing process week 49 is finally live.  This week I'm taking Q&A from viewers, starting with what's new in IIS8, a question on enable32BitAppOnWin64, performance settings for asp.net, the ARR Helper, and Indexing Services. Starting this week for the remaining four weeks of the 52 week series I'll be taking questions and answers from the viewers. Already a number of questions have come in. This week we look at five topics. Pre-topic: We take a look at the new features in IIS8. Last week Internet Information Services (IIS) 8 Beta was released to the public. This week's video touches on the upcoming features in the next version of IIS. Here’s a link to the blog post which was mentioned in the video Question 1: In a number of places (http://learn.iis.net/page.aspx/201/32-bit-mode-worker-processes/, http://channel9.msdn.com/Events/MIX/MIX08/T06), I've saw that enable32BitAppOnWin64 is recommended for performance reasons. I'm guessing it has to do with memory usage... but I never could find detailed explanation on why this is recommended (even Microsoft books are vague on this topic - they just say - do it, but provide no reason why it should be done). Do you have any insight into this? (Predrag Tomasevic) Question 2: Do you have any recommendations on modifying aspnet.config and machine.config to deliver better performance when it comes to "high number of concurrent connections"? I've implemented recommendations for modifying machine.config from this article (http://www.codeproject.com/KB/aspnet/10ASPNetPerformance.aspx - ASP.NET Process Configuration Optimization section)... but I would gladly listen to more recommendations if you have them. (Predrag Tomasevic) Question 3: Could you share more of your experience with ARR Helper? I'm specifically interested in configuring ARR Helper (for example - how to only accept only X-Forwards-For from certain IPs (proxies you trust)). (Predrag Tomasevic) Question 4: What is the replacement for indexing service to use in coding web search pages on a Windows 2008R2 server? (Susan Williams) Here’s the link that was mentioned: http://technet.microsoft.com/en-us/library/ee692804.aspx This is now week 49 of a 52 week series for the web pro. You can view past and future weeks here: http://dotnetslackers.com/projects/LearnIIS7/ You can find this week’s video here.

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  • Silverlight Cream for June 16, 2010 -- #884

    - by Dave Campbell
    In this Issue: Zoltan Arvai, Emiel Jongerius, Charles Petzold, Adam Kinney, Deepesh Mohnani, Timmy Kokke, and Damon Payne. Shoutouts: Andy Beaulieu reported his Coding4Fun: Shuffleboard Game for WP7 has been posted -- Big ol' Tutorial and 6 videos of WP7 goodness Karl Shifflett announced Three New WPF and Silverlight Designer Videos Posted Charles Petzold has a cool Flip-Number Clock in Silverlight posted... cool demo, and the source. From SilverlightCream.com: Data Driven Applications with MVVM Part II: Messaging, Unit Testing, and Live Data Sources Zoltan Arvai has part 2 of his Data-Driven Apps with MVVM up, and this one is also including Messaging, Unit Testing, and Live WCF Data... good tutorial and all the code. Silverlight DataContext Changed Event and Trigger Emiel Jongerius takes a hard swing at the lack of DataContextChanged... his solution involves two attached properties instead of one... check it out and see what you think! Orientation Strategies for Windows Phone 7 Charles Petzold is discussing WP7 Orientation... showing the problems you can get involved in, and how to work through them... and you might be surprised at how he does it :) ... pretty cool as usual, Charles! Debugging the TranslateZoomRotate WPF Behavior in Blend Adam Kinney talks through a bug reported about the WPF TranslateZoomRotate Behavior. Again, it's WPF, but it's in Blend, and ya never know when the solution might apply. I want my app to look like the Zune client Deepesh Mohnani demonstrates using the Cosmopolitan theme to get his app to have the same look as the Zune client. MVVM Project and Item Templates Timmy Kokke is continuing with his cool SilverAmp media player, using it to expand upon the new Blend and Silverlight 4 features. This episode touches very lightly on cranking up a new MVVM project in Blend. Great Features for MVVM Friendly Objects Part 0: Favor Composition Over Inheritance Damon Payne has the first part up of a series he's working on with 'MVVM Friendly' features... he's building out a lot of the infrastructure in this post for the ones that follow... all good stuff. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Going Metro

    - by Tony Davis
    When it was announced, I confess was somewhat surprised by the striking new "Metro" User Interface for Windows 8, based on Swiss typography, Bauhaus design, tiles, touches and gestures, and the new Windows Runtime (WinRT) API on which Metro apps were to be built. It all seemed to have come out of nowhere, like field mushrooms in the night and seemed quite out-of-character for a company like Microsoft, which has hung on determinedly for over twenty years to its quaint Windowing system. Many were initially puzzled by the lack of support for plug-ins in the "Metro" version of IE10, which ships with Win8, and the apparent demise of Silverlight, Microsoft's previous 'radical new framework'. Win8 signals the end of the road for Silverlight apps in the browser, but then its importance here has been waning for some time, anyway, now that HTML5 has usurped its most compelling use case, streaming video. As Shawn Wildermuth and others have noted, if you're doing enterprise, desktop development with Silverlight then nothing much changes immediately, though it seems clear that ultimately Silverlight will die off in favor of a single WPF/XAML framework that supports those technologies that were pioneered on the phones and tablets. There is a mystery here. Is Silverlight dead, or merely repurposed? The more you look at Metro, the more it seems to resemble Silverlight. A lot of the philosophies underpinning Silverlight applications, such as the fundamentally asynchronous nature of the design, have moved wholesale into Metro, along with most the Microsoft Silverlight dev team. As Simon Cooper points out, "Silverlight developers, already used to all the principles of sandboxing and separation, will have a much easier time writing Metro apps than desktop developers". Metro certainly has given the framework formerly known as Silverlight a new purpose. It has enabled Microsoft to bestow on Windows 8 a new "duality", as both a traditional desktop OS supporting 'legacy' Windows applications, and an OS that supports a new breed of application that can share functionality such as search, that understands, and can react to, the full range of gestures and screen-sizes, and has location-awareness. It's clear that Win8 is developed in the knowledge that the 'desktop computer' will soon be a very large, tilted, touch-screen monitor. Windows owes its new-found versatility to the lessons learned from Windows Phone, but it's developed for the big screen, and with full support for familiar .NET desktop apps as well as the new Metro apps. But the old mouse-driven Windows applications will soon look very passé, just as MSDOS character-mode applications did in the nineties. Cheers, Tony.

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  • Now Shipping! NetAdvantage for .NET 2010 Volume 3!

    The new NetAdvantage Ultimate includes all four Line of Business user interface control sets for ASP .NET, Windows Forms, WPF and Silverlight plus two advanced Data Visualization UI control sets for WPF and Silverlight. With six NetAdvantage products in one robust package, Infragistics® gives you hundreds of controls and infinite development possibilities. Unified XAML Product Strategy-Share Code, Get More Controls In the 10.3 release, Infragistics continues to deliver code parity between the XAML platforms, WPF and Silverlight. In the line of business toolsets, Infragistics introduces the new xamSchedule™, full-featured, Outlook® 2010-style schedule controls, and the new xamDataTree™, a data bound tree view that comfortably handles tens of thousands of tree nodes. Mimicking our Silverlight Drag and Drop Framework, the WPF Drag and Drop Framework CTP empowers you to add your own rich touches to your applications. Track Users' Behaviors New to all NetAdvantage Silverlight controls is the Infragistics Analytics Framework (IGAF), which empowers you to track user behavior in RIAs running on Silverlight 4. Building on the Microsoft® Silverlight Analytics Framework, with IGAF you can analyze the user's behaviors to ensure the experience you want to deliver. NetAdvantage for Windows Forms--New Office® 2010 Ribbon and Application Menu 2010 Create new experiences with Windows Forms. Now with Office 2010 styling, NetAdvantage for Windows Forms has new features such as Microsoft® Office 2010 ribbon and enhanced Infragistics.Excel to export the contents of the high performance WinGrid™ into Microsoft Excel® 2010. The new Windows Message Support enables Infragistics standalone editor controls to process numerous Windows® OS messages, allowing them to respond just like native controls to changes in the Windows environment. Create Faster Web 2.0 Experiences with NetAdvantage for ASP .NET Infragistics continues to push the envelope to deliver the fastest ASP .NET WebForms controls available on the market. Our lightning fast ASP .NET grids are now enhanced with XPS/PDF Exporting and Summary Rows. This release also includes support for jQuery Templating (as a CTP) within our WebDataGrid™ and WebDataTree™ controls allowing you to quickly cut down overall page size. Deliver Business Intelligence with Power, Flexibility and the Office 2010 Experience NetAdvantage for WPF Data Visualization and NetAdvantage for Silverlight Data Visualization help you deliver flexible, powerful and usable end user experiences in Business Intelligence applications. Both suites include the Pivot Grid that delivers the full power of online analytical processing (OLAP) to present multi-dimensional data, sliced and diced in cross-tabulated form for end users to drill down into, interact with and easily extract meaning from the data. Mapping Made Easy 10.3 marks the official release of the WPF Data Visualization xamMap™ control to map anything and everything from geographic to geo-spacial mapping data. Map layers allow you to add successive levels of detail, navigational panes for panning in all directions, color swatch panes that facilitate value scales like Choropleth shading, and scale panes allowing users to zoom-in and out. Both toolsets introduce the first of many relationship maps! With the xamOrgChart™ CTP you can map out organizational charts of up to 50K employees, competitive brackets (think World Cup) and any other relational, organizational map your application needs. http://www.infragistics.com span.fullpost {display:none;}

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  • What Would a CyberWar Do To Your Business?

    - by Brian Dayton
    In mid-February the Bipartisan Policy Center in the United States hosted Cyber ShockWave, a simulation of how the country might respond to a catastrophic cyber event. An attack takes place, they can't isolate where it came from or who did it, simulated press reports and market impacts...and the participants in the exercise have to brief the President and advise him/her on what to do. Last week, Former Department of Homeland Security Secretary Michael Chertoff who participated in the exercise summarized his findings in Federal Computer Weekly. The article, given FCW's readership and the topic is obviously focused on the public sector and US Federal policies. However, it touches on some broader issues that impact the private sector as well--which are applicable to any government and country/region-- such as: ·         How would the US (or any) government collaborate to identify and defeat such an attack? Chertoff calls this out as a current gap. How do the public and private sector collaborate today? How would the massive and disparate collection of agencies and companies act together in a crunch? ·         What would the impact on industries and global economies be? Chertoff, and a companion article in Government Computer News, only touch briefly on the subject--focusing on the impact on capital markets. "There's no question this has a disastrous impact on the economy," said Stephen Friedman, former director of the National Economic Council under President George W. Bush who played the role of treasury secretary. "You have financial markets shut down at this point, ordinary transactions are dramatically depleted, there's no question that this has a major impact on consumer confidence." That Got Me Thinking ·         How would it impact Oracle's customers? I know they have business continuity plans--is this one of their scenarios? What if it's not? How would it impact manufacturing lines, ATM networks, customer call centers... ·         How would it impact me and the companies I rely on? The supermarket down the street, my Internet Service Provider, the service station where I bought gas last night.   I sure don't have any answers, and neither do Chertoff or the participants in the exercise. "I have to tell you that ... we are operating in a bit of unchartered territory." said Jamie Gorelick, a former deputy attorney general who played the role of attorney general in the exercise.    But it is a good thing that governments and businesses are considering this scenario and doing what they can to prevent it from happening.

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  • How to detect collisions in AS3?

    - by Gabriel Meono
    I'm trying to make a simple game, when the ball falls into certain block, you win. Mechanics: The ball falls through several obstacles, in the end there are two blocks, if the ball touches the left block you win, the next level will contain more blocks and less space between them. Test the movie (click on the screen to drop the ball): http://gabrielmeono.com/downloads/Lucky_Hit_Alpha.swf These are the main variables: var winBox:QuickObject;//You win var looseBox:QuickObject;//You loose var gameBall:QuickObject;//Ball dropped Question: How do I trigger a collision function if the ball hits the winBox? (Win message/Next level) Thanks, here is the full code: package { import flash.display.MovieClip; import com.actionsnippet.qbox.*; import flash.events.MouseEvent; [SWF(width = 600, height = 600, frameRate = 60)] public class LuckyHit extends MovieClip { public var sim:QuickBox2D; var winBox:QuickObject; var looseBox:QuickObject; var gameBall:QuickObject; /** * Constructor */ public function LuckyHit() { sim = new QuickBox2D(this); //sim.createStageWalls(); winBox = sim.addBox({x:5,y:600/30, width:300/30, height:10/30, density:0}); looseBox = sim.addBox({x:15,y:600/30, width:300/30, height:10/30, density:0}); // make obstacles for (var i:int = 0; i<(stage.stageWidth/50); i++){ //End sim.addCircle({x:1 + i * 1.5, y:16, radius:0.1, density:0}); sim.addCircle({x:2 + i * 1.5, y:15, radius:0.1, density:0}); //Mid End sim.addCircle({x:0 + i * 2, y:14, radius:0.1, density:0}); sim.addCircle({x:0 + i * 2, y:13, radius:0.1, density:0}); sim.addCircle({x:0 + i * 2, y:12, radius:0.1, density:0}); sim.addCircle({x:0 + i * 2, y:11, radius:0.1, density:0}); sim.addCircle({x:0 + i * 2, y:10, radius:0.1, density:0}); //Middle Start sim.addCircle({x:0 + i * 1.5, y:09, radius:0.1, density:0}); sim.addCircle({x:1 + i * 1.5, y:08, radius:0.1, density:0}); sim.addCircle({x:0 + i * 1.5, y:07, radius:0.1, density:0}); sim.addCircle({x:1 + i * 1.5, y:06, radius:0.1, density:0}); } sim.start(); stage.addEventListener(MouseEvent.CLICK, _clicked); } /** * .. * @param e MouseEvent.CLICK */ private function _clicked(e:MouseEvent) { gameBall = sim.addCircle({x:(mouseX/30), y:(1), radius:0.25, density:5}); } } }

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  • Objective-C Moving UIView along a curved path

    - by PruitIgoe
    I'm not sure if I am approaching this the correct way. In my app, when a user touches the screen I capture the point and create an arc from a fixed point to that touch point. I then want to move a UIView along that arc. Here's my code: ViewController.m //method to "shoot" object - KIP_Projectile creates the arc, KIP_Character creates the object I want to move along the arc ... //get arc for trajectory KIP_Projectile* vThisProjectile = [[KIP_Projectile alloc] initWithFrame:CGRectMake(51.0, fatElvisCenterPoint-30.0, touchPoint.x, 60.0)]; vThisProjectile.backgroundColor = [UIColor clearColor]; [self.view addSubview:vThisProjectile]; ... KIP_Character* thisChar = [[KIP_Character alloc] initWithFrame:CGRectMake(51, objCenterPoint-5, imgThisChar.size.width, imgThisChar.size.height)]; thisChar.backgroundColor = [UIColor clearColor]; thisChar.charID = charID; thisChar.charType = 2; thisChar.strCharType = @"Projectile"; thisChar.imgMyImage = imgThisChar; thisChar.myArc = vThisProjectile; [thisChar buildImage]; [thisChar traceArc]; in KIP_Projectile I build the arc using this code: - (CGMutablePathRef) createArcPathFromBottomOfRect : (CGRect) rect : (CGFloat) arcHeight { CGRect arcRect = CGRectMake(rect.origin.x, rect.origin.y + rect.size.height - arcHeight, rect.size.width, arcHeight); CGFloat arcRadius = (arcRect.size.height/2) + (pow(arcRect.size.width, 2) / (8*arcRect.size.height)); CGPoint arcCenter = CGPointMake(arcRect.origin.x + arcRect.size.width/2, arcRect.origin.y + arcRadius); CGFloat angle = acos(arcRect.size.width / (2*arcRadius)); CGFloat startAngle = radians(180) + angle; CGFloat endAngle = radians(360) - angle; CGMutablePathRef path = CGPathCreateMutable(); CGPathAddArc(path, NULL, arcCenter.x, arcCenter.y, arcRadius, startAngle, endAngle, 0); return path; } - (void)drawRect:(CGRect)rect { CGContextRef currentContext = UIGraphicsGetCurrentContext(); _myArcPath = [self createArcPathFromBottomOfRect:self.bounds:30.0]; CGContextSetLineWidth(currentContext, 1); CGFloat red[4] = {1.0f, 0.0f, 0.0f, 1.0f}; CGContextSetStrokeColor(currentContext, red); CGContextAddPath(currentContext, _myArcPath); CGContextStrokePath(currentContext); } Works fine. The arc is displayed with a red stroke on the screen. In KIP_Character, which has been passed it's relevant arc, I am using this code but getting no results. - (void) traceArc { CGMutablePathRef myArc = _myArc.myArcPath; // Set up path movement CAKeyframeAnimation *pathAnimation = [CAKeyframeAnimation animationWithKeyPath:@"position"]; pathAnimation.calculationMode = kCAAnimationPaced; pathAnimation.fillMode = kCAFillModeForwards; pathAnimation.removedOnCompletion = NO; pathAnimation.path = myArc; CGPathRelease(myArc); [self.layer addAnimation:pathAnimation forKey:@"savingAnimation"]; } Any help here would be appreciated.

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  • What Would a CyberWar Do To Your Business?

    - by [email protected]
    In mid-February the Bipartisan Policy Center in the United States hosted Cyber ShockWave, a simulation of how the country might respond to a catastrophic cyber event. An attack takes place, they can't isolate where it came from or who did it, simulated press reports and market impacts...and the participants in the exercise have to brief the President and advise him/her on what to do. Last week, Former Department of Homeland Security Secretary Michael Chertoff who participated in the exercise summarized his findings in Federal Computer Weekly. The article, given FCW's readership and the topic is obviously focused on the public sector and US Federal policies. However, it touches on some broader issues that impact the private sector as well--which are applicable to any government and country/region-- such as: · How would the US (or any) government collaborate to identify and defeat such an attack? Chertoff calls this out as a current gap. How do the public and private sector collaborate today? How would the massive and disparate collection of agencies and companies act together in a crunch? · What would the impact on industries and global economies be? Chertoff, and a companion article in Government Computer News, only touch briefly on the subject--focusing on the impact on capital markets. "There's no question this has a disastrous impact on the economy," said Stephen Friedman, former director of the National Economic Council under President George W. Bush who played the role of treasury secretary. "You have financial markets shut down at this point, ordinary transactions are dramatically depleted, there's no question that this has a major impact on consumer confidence." That Got Me Thinking · How would it impact Oracle's customers? I know they have business continuity plans--is this one of their scenarios? What if it's not? How would it impact manufacturing lines, ATM networks, customer call centers... · How would it impact me and the companies I rely on? The supermarket down the street, my Internet Service Provider, the service station where I bought gas last night. I sure don't have any answers, and neither do Chertoff or the participants in the exercise. "I have to tell you that ... we are operating in a bit of unchartered territory." said Jamie Gorelick, a former deputy attorney general who played the role of attorney general in the exercise. But it is a good thing that governments and businesses are considering this scenario and doing what they can to prevent it from happening.

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  • Android Touch Event Collision Detection

    - by chrissb
    I'm relatively new to both Java and Android, so hopefully the problem I'm having is stemming from something pretty minor that I've overlooked. I've got a (very early stage) game that I've started working on, for Android using Java. At this stage, when the user touches the screen, if they touched a point at which there is an enemy, the enemies health is decreased and they become immobile (for the current implementation at least). The issue that I'm having is that the touch detection doesn't always seem to work. I've got a testing sprite set up that goes to the eventX and eventY coordinates of the touch down event, and it always seems to collide with the enemy object. Yet, the enemy doesn't always register as being hit, and sometimes a hit is registered when the sprite indicates the touch coordinates were outside of the enemies bounding box. I realise that this probably doesn't mean much without any code, so here's what I've got so far. Be gentle, as this is literally my first attempt at something more than basic movement etc. First off, the MainGamePanel class registers the touch event, and informs the levelmanager class (which is what I set up to monitor/handle enemies) public boolean onTouchEvent(MotionEvent event) { if (event.getAction() == MotionEvent.ACTION_DOWN){ levelManager.handleActionDown((int)event.getX(), (int)event.getY()); targetX=event.getX(); targetY=event.getY(); } if (event.getAction() == MotionEvent.ACTION_MOVE) { //the gestures } if (event.getAction() == MotionEvent.ACTION_UP) { //touch was released } return true; } From there, in the levelmanager class the touch event is passed on to all of the enemies within a list array: public static void handleActionDown(int eventX,int eventY){ hit=false; for (enemy1 en : enemy1array){ en.handleActionDown(eventX, eventY); } } The rest of the collision code is handled within the enemies handleActionDown function: public void handleActionDown(int eventX, int eventY) { if(eventX>this.x-enemy1bitmap.getWidth() && eventX<this.x+enemy1bitmap.getWidth() && eventY>this.y-enemy1bitmap.getHeight() && eventY<this.x+enemy1bitmap.getHeight()){ takeDamage(1); levelmanager.setHit(); } } I should probably be using getWidth()/2 and getHeight()/2 for it to be more accurate, but I expanded the area to test this - although I've noticed no improvement. At this stage, the games detection over whether or not the enemy is hit is spotty at best. Generally it takes two or three attempts before a collision is successfully registered, even though the sprite that is being used for testing and set to the eventX and eventY coordinates always indicates that the collision should have worked. Hopefully someone can steer me in the right direction here, and if more information is needed, ask away! Cheers, -Chris

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  • Android Swipe In Unity 3D World with AR

    - by Christian
    I am working on an AR application using Unity3D and the Vuforia SDK for Android. The way the application works is a when the designated image(a frame marker in our case) is recognized by the camera, a 3D island is rendered at that spot. Currently I am able to detect when/which objects are touched on the model by raycasting. I also am able to successfully detect a swipe using this code: if (Input.touchCount > 0) { Touch touch = Input.touches[0]; switch (touch.phase) { case TouchPhase.Began: couldBeSwipe = true; startPos = touch.position; startTime = Time.time; break; case TouchPhase.Moved: if (Mathf.Abs(touch.position.y - startPos.y) > comfortZoneY) { couldBeSwipe = false; } //track points here for raycast if it is swipe break; case TouchPhase.Stationary: couldBeSwipe = false; break; case TouchPhase.Ended: float swipeTime = Time.time - startTime; float swipeDist = (touch.position - startPos).magnitude; if (couldBeSwipe && (swipeTime < maxSwipeTime) && (swipeDist > minSwipeDist)) { // It's a swiiiiiiiiiiiipe! float swipeDirection = Mathf.Sign(touch.position.y - startPos.y); // Do something here in reaction to the swipe. swipeCounter.IncrementCounter(); } break; } touchInfo.SetTouchInfo (Time.time-startTime,(touch.position-startPos).magnitude,Mathf.Abs (touch.position.y-startPos.y)); } Thanks to andeeeee for the logic. But I want to have some interaction in the 3D world based on the swipe on the screen. I.E. If the user swipes over unoccluded enemies, they die. My first thought was to track all the points in the moved TouchPhase, and then if it is a swipe raycast into all those points and kill any enemy that is hit. Is there a better way to do this? What is the best approach? Thanks for the help!

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  • Now Shipping! NetAdvantage for .NET 2010 Volume 3!

    The new NetAdvantage Ultimate includes all four Line of Business user interface control sets for ASP .NET, Windows Forms, WPF and Silverlight plus two advanced Data Visualization UI control sets for WPF and Silverlight. With six NetAdvantage products in one robust package, Infragistics® gives you hundreds of controls and infinite development possibilities. Unified XAML Product Strategy-Share Code, Get More Controls In the 10.3 release, Infragistics continues to deliver code parity between the XAML platforms, WPF and Silverlight. In the line of business toolsets, Infragistics introduces the new xamSchedule™, full-featured, Outlook® 2010-style schedule controls, and the new xamDataTree™, a data bound tree view that comfortably handles tens of thousands of tree nodes. Mimicking our Silverlight Drag and Drop Framework, the WPF Drag and Drop Framework CTP empowers you to add your own rich touches to your applications. Track Users' Behaviors New to all NetAdvantage Silverlight controls is the Infragistics Analytics Framework (IGAF), which empowers you to track user behavior in RIAs running on Silverlight 4. Building on the Microsoft® Silverlight Analytics Framework, with IGAF you can analyze the user's behaviors to ensure the experience you want to deliver. NetAdvantage for Windows Forms--New Office® 2010 Ribbon and Application Menu 2010 Create new experiences with Windows Forms. Now with Office 2010 styling, NetAdvantage for Windows Forms has new features such as Microsoft® Office 2010 ribbon and enhanced Infragistics.Excel to export the contents of the high performance WinGrid™ into Microsoft Excel® 2010. The new Windows Message Support enables Infragistics standalone editor controls to process numerous Windows® OS messages, allowing them to respond just like native controls to changes in the Windows environment. Create Faster Web 2.0 Experiences with NetAdvantage for ASP .NET Infragistics continues to push the envelope to deliver the fastest ASP .NET WebForms controls available on the market. Our lightning fast ASP .NET grids are now enhanced with XPS/PDF Exporting and Summary Rows. This release also includes support for jQuery Templating (as a CTP) within our WebDataGrid™ and WebDataTree™ controls allowing you to quickly cut down overall page size. Deliver Business Intelligence with Power, Flexibility and the Office 2010 Experience NetAdvantage for WPF Data Visualization and NetAdvantage for Silverlight Data Visualization help you deliver flexible, powerful and usable end user experiences in Business Intelligence applications. Both suites include the Pivot Grid that delivers the full power of online analytical processing (OLAP) to present multi-dimensional data, sliced and diced in cross-tabulated form for end users to drill down into, interact with and easily extract meaning from the data. Mapping Made Easy 10.3 marks the official release of the WPF Data Visualization xamMap™ control to map anything and everything from geographic to geo-spacial mapping data. Map layers allow you to add successive levels of detail, navigational panes for panning in all directions, color swatch panes that facilitate value scales like Choropleth shading, and scale panes allowing users to zoom-in and out. Both toolsets introduce the first of many relationship maps! With the xamOrgChart™ CTP you can map out organizational charts of up to 50K employees, competitive brackets (think World Cup) and any other relational, organizational map your application needs. http://www.infragistics.com span.fullpost {display:none;}

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  • PHP Startup: Unable to load dynamic library '/usr/lib64/php/modules/json.so' undefined symbol: ZVAL_DELREF

    - by crmpicco
    I have an issue where I am unable to use JSON, which would appear to be because of the following error. There is another thread on this forum this touches on a similar issue, but it's not quite the same. I am using CentOS 5.6 and have the following pear packages installed: [crmpicco@eq-www-php53 ~]$ pear list PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib64/php/modules/json.so' - /usr/lib64/php/modules/json.so: undefined symbol: ZVAL_DELREF in Unknown on line 0 Installed packages, channel pear.php.net: ========================================= Package Version State Archive_Tar 1.3.7 stable Auth_SASL 1.0.2 stable Console_Getopt 1.3.1 stable Image_Barcode 1.1.2 stable Mail 1.1.14 stable Net_SMTP 1.2.10 stable Net_Socket 1.0.8 stable PEAR 1.9.4 stable Structures_Graph 1.0.4 stable XML_RPC 1.5.4 stable XML_Util 1.2.1 stable json 1.2.1 stable and have the following PHP packages installed: [crmpicco@eq-www-php53 ~]$ yum list installed | grep php php.x86_64 5.3.10-1.w5 installed php-cli.x86_64 5.3.10-1.w5 installed php-common.x86_64 5.3.10-1.w5 installed php-devel.x86_64 5.3.10-1.w5 installed php-gd.x86_64 5.3.10-1.w5 installed php-ldap.x86_64 5.3.10-1.w5 installed php-mcrypt.x86_64 5.3.10-1.w5 installed php-mysql.x86_64 5.3.10-1.w5 installed php-pdo.x86_64 5.3.10-1.w5 installed php-pear.noarch 1:1.9.4-1.w5 installed php-pear-Net-Socket.noarch 1.0.8-1.el5.centos installed php-soap.x86_64 5.3.10-1.w5 installed php-xml.x86_64 5.3.10-1.w5 installed The error: [crmpicco@eq-www-php53 ~]$ php -v PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib64/php/modules/json.so' - /usr/lib64/php/modules/json.so: undefined symbol: ZVAL_DELREF in Unknown on line 0 PHP 5.3.10 (cli) (built: Feb 2 2012 23:23:12) Copyright (c) 1997-2012 The PHP Group Zend Engine v2.3.0, Copyright (c) 1998-2012 Zend Technologies My repolist reads as: [crmpicco@eq-www-php53 ~]$ yum repolist Loaded plugins: changelog, fastestmirror Excluding Packages in global exclude list Finished repo id repo name status base CentOS-5 - Base 3,548+43 epel Extra Packages for Enterprise Linux 5 - x86_64 6,815+156 extras CentOS-5 - Extras 245+23 rpmforge Red Hat Enterprise 5 - RPMforge.net - dag 11,016+67 updates CentOS-5 - Updates 233 webtatic Webtatic Repository 5 - x86_64 211+183 repolist: 22,068 I am getting HTTP 500 errors everywhere that I use JSON so my application is non functional right now.

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  • Server high memory usage at same time every day

    - by Sam Parmenter
    Right, we moved one of our main sites onto a new AWS box with plenty of grunt as it would allow us more control that we had before and future proof ourselves. About a month ago we started running into issues with high memory usage at the same time every day. In the morning an export is run to export data to a file which is the FTPed to a local machine for processing. The issues were co-inciding with the rough time of the export but when we didn't run the export one day, the server still ran into the same issues. The export has been run at other times in the day since to monitor memory usage to see if it spikes. The conclusion is that the export is fine and barely touches the sides memory wise. No noticeable change in memory usage. When the issue happens, its effect is to kill mysql and require us to restart the process. We think it might be a mysql memory issue, but might just be that mysql is just the first to feel it. Looking at the logs there is no particular query run before the memory usage hits 90%. When it strikes at about 9:20am, the memory usage spikes from a near constant 25% to 98% and very quickly kills mysql to save itself. It usually takes about 3-4 minutes to die. There are no cron jobs running at that time of the day and we haven't noticed a spike in traffic over the period of the issues. Any help would be massively appreciated! thanks.

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  • Using UDF on a USB flash drive

    - by CesarB
    After failing to copy a file bigger than 4G to my 8G USB flash drive, I formatted it as ext3. While this is working fine for me so far, it will cause problems if I want to use it to copy files to someone which does not use Linux. I am thinking of formatting it as UDF instead, which I hope would allow it to be read (and possibly even written) on the three most popular operating systems (Windows, MacOS, and Linux), without having to install any extra drivers. However, from what I found on the web already, there seem to be several small gotchas related to which parameters are used to create the filesystem, which can reduce the compability (but most of the pages I found are about optical media, not USB flash drives). I would like to know: Which utility should I use to create the filesystem? (So far I have found mkudffs and genisoimage, and mkudffs seems the best option.) Which parameters should I use with the chosen utility for maximum compability? How compatible with the most common versions of these three operating systems UDF actually is? Is using UDF actually the best idea? Is there another filesystem which would have better compatibility, with no problematic restrictions like the FAT32 4G file size limit, and without having to install special drivers in every single computer which touches it?

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  • Using UDF on a USB flash drive

    - by CesarB
    After failing to copy a file bigger than 4G to my 8G USB flash drive, I formatted it as ext3. While this is working fine for me so far, it will cause problems if I want to use it to copy files to someone which does not use Linux. I am thinking of formatting it as UDF instead, which I hope would allow it to be read (and possibly even written) on the three most popular operating systems (Windows, MacOS, and Linux), without having to install any extra drivers. However, from what I found on the web already, there seem to be several small gotchas related to which parameters are used to create the filesystem, which can reduce the compability (but most of the pages I found are about optical media, not USB flash drives). I would like to know: Which utility should I use to create the filesystem? (So far I have found mkudffs and genisoimage, and mkudffs seems the best option.) Which parameters should I use with the chosen utility for maximum compability? How compatible with the most common versions of these three operating systems UDF actually is? Is using UDF actually the best idea? Is there another filesystem which would have better compatibility, with no problematic restrictions like the FAT32 4G file size limit, and without having to install special drivers in every single computer which touches it?

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  • Windows 7 task bar stuck in hiding, how to fix?

    - by Rainer Blome
    In Windows 7, I use the "Auto-hide the task bar" feature. Usually, it works fine: As soon as the pointer touches the screen bottom, the task bar pops up. However sometimes, it refuses to rise. Pressing the "Windows" key (or Ctrl-ESC) makes the start menu appear, forcing the task bar from hinding as well. Once I've done this, the task-bar auto-rises again. This is annoying, it interrupts flow. Has anyone else noticed this? How do I avoid this? Searching for "Windows 7 task bar auto-raise" shows that at least one other person experienced this problem: http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/how-can-i-fix-the-taskbars-auto-hide/8cdf6369-7354-4d29-9249-b7096ed0e28b?msgId=6dac3361-9d0f-4a9e-8642-b91a72826ba4 To answer the question posed by the "helpful" support engineer on the above page, of course I am running some apps when this happens, usually Explorer, Firefox, Eclipse, Cygwin/X, Xterm, Emacs, Notes, VPN client, Firewall. If my memory serves correctly, I have seen this behavior on earlier versions of Windows as well, XP at least. To reproduce this behavior, I tried switching between apps, and bringing apps to open other windows. I am unable to reproduce this behavior so far. So far, it appears to happen out of the blue, sometimes multiple times a day. Looks like a bug to me. The task bar should raise no matter what.

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  • How to configure hostname for `apache22` package on FreeBSD?

    - by Eonil
    I'm configuring development & test FreeBSD machine on VM. I installed apache22 package and restarted. But the daemon does not started with this error: %apachectl start httpd: apr_sockaddr_info_get() failed for test.box httpd: Could not reliably determine the server's fully qualified domain name, using 127.0.0.1 for ServerName (13)Permission denied: make_sock: could not bind to address [::]:80 (13)Permission denied: make_sock: could not bind to address 0.0.0.0:80 no listening sockets available, shutting down Unable to open logs % My hostname is test.box. Because this is temporary test box, it has no real domain-name. But I used 2-level name to avoid long time waiting of sshd on booting. However, I searched web, and I modified /etc/hosts file like this (I didn't touches this file before): # This is original configuration #::1 localhost localhost.my.domain #127.0.0.1 localhost localhost.my.domain # New configuration ::1 localhost test.box 127.0.0.1 localhost test.box 127.0.0.1 test.box test Now apache fails with this error message: %apachectl start httpd: Could not reliably determine the server's fully qualified domain name, using test.box for ServerName (13)Permission denied: make_sock: could not bind to address [::]:80 (13)Permission denied: make_sock: could not bind to address 0.0.0.0:80 no listening sockets available, shutting down Unable to open logs % I don't know what's required now. Please let me know reason and solution of this error. ---- (edit) ---- The permission errors are caused from omission of sudo.

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  • Where should I put zoomIn in my MapActivity?

    - by Johny
    I'm writing an Android app, and I'd like to zoomIn as soon as the map has been loaded. I get the following error: java.lang.IllegalArgumentException: width and height must be > 0 This MapActivity - width and height must be > 0 question suggests the problem is the zoomIn() method is in the onCreate() method. But I get same error when I put it in the onResume() method. I've been searching for hours and I can't find anything about it at http://developer.android.com or anywhere else... Also I can't find a way to get the time point the map has been loaded. A "MapLoadedListener" or something like that... EDIT Here is my code: public class AMap extends MapActivity{ private final String LOG_TAG = this.getClass().getSimpleName(); private Context mContext; private Chronometer timer; private TextView tvCountdown; private RelativeLayout rl; private MapView mapView; private MapController mapController; private List<Overlay> mapOverlays; private PlayersOverlay playersOverlay; private Drawable drawable; private Builder endDialog; private ContextThemeWrapper ctw; private Handler mHandler = new Handler(); private Player player = new Player(); private StartTask startTask; private EndTask endTask; private MyDBAdapter mdba; private Cursor playersCursor; private UpdateBroadcastReceiver r; @Override public void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); setContentView(R.layout.map_view); mContext = AMap.this; // set map mapView = (MapView) findViewById(R.id.mapview); mapView.setBuiltInZoomControls(true); mapView.setFocusable(true); // find the relative layout rl = (RelativeLayout) findViewById(R.id.rl); // set the chronometer timer = (Chronometer) findViewById(R.id.tv_timer); timer.setBackgroundColor(Color.DKGRAY); // set the countdown textview tvCountdown = (TextView) findViewById(R.id.tv_countdown); // Open DB connection and get players Cursor mdba = new MyDBAdapter(mContext); mdba.open(); playersCursor = mdba.getGame(); // Get this player's id and location Intent starter = this.getIntent(); player.setId(starter.getIntExtra("id", 0)); player.setLatitude(starter.getDoubleExtra("lat", 0)); player.setLongitude(starter.getDoubleExtra("lon", 0)); // Set this player's location as map's center GeoPoint geoPoint = new GeoPoint((int) (player.getLatitude()*1E6), (int) (player.getLongitude()*1E6)); mapController = mapView.getController(); mapController.setCenter(geoPoint); mapController.setZoom(15); Log.d(LOG_TAG, "My playersCursor has "+playersCursor.getCount()+" rows"); // drawable is needed but not used drawable = this.getResources().getDrawable(R.drawable.ic_launcher); // set PlayersOverlay (locations and statuses) playersOverlay = new PlayersOverlay(player.getId(), playersCursor, drawable, this); mapOverlays = mapView.getOverlays(); mapOverlays.add(playersOverlay); mHandler.postDelayed(mUpdateTimeTask, 100); } private Runnable mUpdateTimeTask = new Runnable() { public void run() { int h = mapView.getLayoutParams().height; int w = mapView.getLayoutParams().width; Log.d(LOG_TAG, "w = "+w+" , h = "+h); mHandler.postAtTime(this, System.currentTimeMillis() + 1000); } }; @Override public void onAttachedToWindow(){ Log.d(LOG_TAG, "Attached to Window"); int h = mapView.getLayoutParams().height; int w = mapView.getLayoutParams().width; Log.d(LOG_TAG, " Attached to window: w = "+w+" , h = "+h); //mapController.zoomInFixing(screenPoint.x, screenPoint.y); } public void onWindowFocusChanged(boolean hasFocus){ Log.d(LOG_TAG, "Focus changed to: "+hasFocus); int h = mapView.getLayoutParams().height; int w = mapView.getLayoutParams().width; Log.d(LOG_TAG, " Window focus changed: w = "+w+" , h = "+h); //mapController.zoomInFixing(screenPoint.x, screenPoint.y); } @Override protected void onStart(){ super.onStart(); // Create and register the broadcast receiver for messages from service IntentFilter filter = new IntentFilter(AppConstants.iGAME_UPDATE); r = new UpdateBroadcastReceiver(); registerReceiver(r, filter); // Create the dialog for end of game ctw = new ContextThemeWrapper(mContext, android.R.style.Theme_Translucent_NoTitleBar_Fullscreen); endDialog = new AlertDialog.Builder(ctw); endDialog.setMessage("End of Game"); endDialog.setCancelable(false); endDialog.setNeutralButton("OK", new OnClickListener(){ @Override public void onClick(DialogInterface dialog, int which) { Intent highScores = new Intent(AMap.this, HighScores.class); startActivity(highScores); playersCursor.close(); finish(); } }); } @Override protected void onStop() { if(!playersCursor.isClosed()) playersCursor.close(); unregisterReceiver(r); mdba.close(); super.onStop(); } @Override protected boolean isRouteDisplayed() { return false; } // Receives signal from NetworkService that DB has been updated public class UpdateBroadcastReceiver extends BroadcastReceiver { boolean startSignal, update, endSignal; @Override public void onReceive(Context context, Intent intent) { endSignal = intent.getBooleanExtra("endSignal", false); if(endSignal){ Log.d(LOG_TAG, "Game Update BroadcastReceiver received End Signal"); endTask = new EndTask(); endTask.execute(); return; } update = intent.getBooleanExtra("update", false); if(update){ Log.d(LOG_TAG, "Game Update BroadcastReceiver received game update"); playersCursor.requery(); mapView.invalidate(); return; } startSignal = intent.getBooleanExtra("startSignal", false); if(startSignal){ Log.d(LOG_TAG, "Game Update BroadcastReceiver received Start Signal"); startTask = new StartTask(); startTask.execute(); return; } } } class StartTask extends AsyncTask<Void,Integer,Void>{ private final ToneGenerator tg = new ToneGenerator(AudioManager.STREAM_NOTIFICATION, 100); private final long DELAY = 1200; @Override protected Void doInBackground(Void... params) { int i = 3; while(i>=0){ publishProgress(i); try { Thread.sleep(DELAY); } catch (InterruptedException e) { e.printStackTrace(); } i--; } return null; } @Override protected void onProgressUpdate(Integer... progress){ tg.startTone(ToneGenerator.TONE_PROP_PROMPT); tvCountdown.setText(""+progress[0]); } @Override protected void onPostExecute(Void result) { rl.removeView(tvCountdown); timer.setBase(SystemClock.elapsedRealtime()); timer.start(); //enable screen touches playersOverlay.setGameStarted(true); } } class EndTask extends AsyncTask<Void,Void,Void>{ @Override protected void onPreExecute(){ //disable screen touches playersOverlay.setEndOfGame(true); timer.stop(); } @Override protected Void doInBackground(Void... params) { return null; } @Override protected void onPostExecute(Void result) { try{ endDialog.show(); }catch(Exception e){ Toast.makeText(mContext, "End of game", Toast.LENGTH_LONG); Intent highScores = new Intent(AMap.this, HighScores.class); startActivity(highScores); playersCursor.close(); finish(); } mHandler.removeCallbacks(mUpdateTimeTask); } } }

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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • Airline mess - what a journey

    - by Mike Dietrich
    What a day, what a journey ... Flew this noon from Munich to Zuerich for catch my ongoing flight to San Francisco with Swiss. And that day did start very well as Lufthansa messed up the connection flight by 42 minutes for a 35 minute flight. And as I was obviously the only passenger connection to San Francisco nobody picked me up at the airplane to bring me directly to my connection as Swiss did for the 8 passengers connection to Miami. So I missed my flight. What a start - and many thanks to Lufthansa. I was not the only one missing a connection as Lufthansa/Swiss had canceled the flight before due to "technical problems". In Zuerich Swiss did rebook me via Frankfurt with Lufthansa to board a United Airlines flight to San Francisco. "Ouch" I thought. I had my share of experience with United already as they've messed up my luggage on the way to San Francisco some years ago and it took them five (!!!) days to fly my bag over and deliver it. But actually it was the only option today. So I said "Yes". A big mistake as I've learned later on. The Frankfurt flight was delayed as well "due to a late incoming aircraft". But there was plenty of time. And I went to the Swiss counter at the gate and let them check if my baggage is on that flight to Frankfurt. They've said "Yes". Boarding the plane with a delay of 45 minutes (the typical Lufthansa delay these days) I spotted my Rimowa trolley right next to the plane on the airfield. So I was sure that it will be send to Frankfurt. In Frankfurt I went to the United counter once it did open - had to go through the passport check they do for US flights as well - and they've said "Yes, your luggage is with us". Well ... Arriving in San Francisco with just a bit of a some minutes delay and a very fast immigration procedure I saw the first bags with Priority tags getting pushed to the baggage claim - but mine was not there. I did wait ... and wait ... and wait. Well, thanks United, you did it again!!! I flew twice in the past years United Airlines - and in both cases they've messed up my luggage on the way to San Francisco. How lovely is that ... Now the real fun started again as the lady at the "Lost and Found" counter for luggage spotted my luggage in her system in Zuerich - and told me it's supposed to be sent with LH1191 to Frankfurt on Sept 27. But this was yesterday in Europe - it's already Sept 28 - and I saw my luggage in front of the airplane. So I'd suppose it's in Frankfurt already. But what could she do? Nothing but doing the awful paperwork. And "No Mr Dietrich, we don't call international numbers". Thank you, United. Next time I'll try to get a contract for a US land line in advance. They can't even tell you which plane will bring your luggage. It may be tomorrow with UA flight arriving around 4pm in SFO. I'm looking forward to some hours in the wonderful United Airlines call center waiting line. Last time I did spend 60-90 minutes every day until I got my luggage. If it takes again that long then OOW will be over by then. I love airline travel - and especially with United Airlines. And by the way ... they gave us these nice fancy packages during the flight:  That looks good - what's in that box??? Yes, really ... a bag of potato chips. Pure fat - very healthy.  I doubt that I'll ever fly United Airlines again!!!

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