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  • Data Security Through Structure, Procedures, Policies, and Governance

    Security Structure and Procedures One of the easiest ways to implement security is through the use of structure, in particular the structure in which data is stored. The preferred method for this through the use of User Roles, these Roles allow for specific access to be granted based on what role a user plays in relation to the data that they are manipulating. Typical data access actions are defined by the CRUD Principle. CRUD Principle: Create New Data Read Existing Data Update Existing Data Delete Existing Data Based on the actions assigned to a role assigned, User can manipulate data as they need to preform daily business operations.  An example of this can be seen in a hospital where doctors have been assigned Create, Read, Update, and Delete access to their patient’s prescriptions so that a doctor can prescribe and adjust any existing prescriptions as necessary. However, a nurse will only have Read access on the patient’s prescriptions so that they will know what medicines to give to the patients. If you notice, they do not have access to prescribe new prescriptions, update or delete existing prescriptions because only the patient’s doctor has access to preform those actions. With User Roles comes responsibility, companies need to constantly monitor data access to ensure that the proper roles have the most appropriate access levels to ensure users are not exposed to inappropriate data.  In addition this also protects rouge employees from gaining access to critical business information that could be destroyed, altered or stolen. It is important that all data access is monitored because of this threat. Security Governance Current Data Governance laws regarding security Health Insurance Portability and Accountability Act (HIPAA) Sarbanes-Oxley Act Database Breach Notification Act The US Department of Health and Human Services defines HIIPAA as a Privacy Rule. This legislation protects the privacy of individually identifiable health information. Currently, HIPAA   sets the national standards for securing electronically protected health records. Additionally, its confidentiality provisions protect identifiable information being used to analyze patient safety events and improve patient safety. In 2002 after the wake of the Enron and World Com Financial scandals Senator Paul Sarbanes and Representative Michael Oxley lead the creation of the Sarbanes-Oxley Act. This act administered by the Securities and Exchange Commission (SEC) dramatically altered corporate financial practices and data governance. In addition, it also set specific deadlines for compliance. The Sarbanes-Oxley is not a set of standard business rules and does not specify how a company should retain its records; In fact, this act outlines which pieces of data are to be stored as well as the storage duration. The Database Breach Notification Act requires companies, in the event of a data breach containing personally identifiable information, to notify all California residents whose information was stored on the compromised system at the time of the event, according to Gregory Manter. He further explains that this act is only California legislation. However, it does affect “any person or business that conducts business in California, and that owns or licenses computerized data that includes personal information,” regardless of where the compromised data is located.  This will force any business that maintains at least limited interactions with California residents will find themselves subject to the Act’s provisions. Security Policies All companies must work in accordance with the appropriate city, county, state, and federal laws. One way to ensure that a company is legally compliant is to enforce security policies that adhere to the appropriate legislation in their area or areas that they service. These types of polices need to be mandated by a company’s Security Officer. For smaller companies, these policies need to come from executives, Directors, and Owners.

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  • DISA Cross Domain Enterprise Solutions on the NetBeans Platform

    - by Geertjan
    Bray 2.0 is a tool based on the NetBeans Platform that assists in creating valid Data Flow Configuration (DFC) files. The DFC Specification was developed to provide a standardized way for defining, validating, and approving data flows for use on cross-domain guarding solutions. A DFC document specifies key entities such as security domains, guards that facilitate data between security domains, data flows that describe how data travels between security domains, filters that transform and validate the data and more. Related info: http://www.disa.mil/Services/Information-Assurance/Cross-Domain-Solutions The Bray product is in development at Fulcrum IT (http://www.fulcrumco.com). The DFC Specification and Bray were developed in support of the US Department of Defense. Bray 2.0 marks the first release of Bray on the NetBeans Platform and utilizes a number of features that are core to the NetBeans Platform: Modular plugability. Bray consumers can integrate their own tools, file types, and more into the product with relative ease. Robust UI. The NetBeans Platform intuitive UI makes it easy to access and manipulate multiple aspects of a DFC. Explorer. The Explorer is a key component that makes the DFC XML easy to traverse, edit, and find errors. Context-sensitive help. JavaHelp can be readily integrated for the product as well as all the UI within. Editors. Any external file can be added to a DFC. Users can register their own editors or use the provided NetBeans editors to edit files. Printing. The NetBeans Platform Print API makes it easy to determine what should be printed and how.   A screenshot: Bray 2.0 provides a lot of key features in developing valid, robust DFC files:  XML validation. A DFC can be validated against the DFC schema specification. DFC Check List. An interactive, minimal guide for creating a complete DFC. Summary Window. The Summary Window functions like the Navigator in NetBeans IDE. The current "item of interest" is checked against various business rules and provides the ability to quickly find and fix errors. Change Log. Bray audits every change to a DFC and places them in a change log for users to peruse. Comments. Users can optionally add comments for other users to see. Digital signatures. DFC files can be digitally signed. A signature history and signature validation is provided in Bray. Pluggable security schemes. Bray ships with plain text and IC-ISM security schemes. If needed, users can integrate additional ones.  ...and more to come! New features for Bray are constantly in development including use of the NetBeans Visual Library, language support, and more. More screenshots:

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  • Oracle CRM On Demand Release 24 is Generally Available

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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  • Create a Remote Git Repository from an Existing XCode Repository

    - by codeWithoutFear
    Introduction Distributed version control systems (VCS’s), like Git, provide a rich set of features for managing source code.  Many development tools, including XCode, provide built-in support for various VCS’s.  These tools provide simple configuration with limited customization to get you up and running quickly while still providing the safety net of basic version control. I hate losing (and re-doing) work.  I have OCD when it comes to saving and versioning source code.  Save early, save often, and commit to the VCS often.  I also hate merging code.  Smaller and more frequent commits enable me to minimize merge time and effort as well. The work flow I prefer even for personal exploratory projects is: Make small local changes to the codebase to create an incrementally improved (and working) system. Commit these changes to the local repository.  Local repositories are quick to access, function even while offline, and provides the confidence to continue making bold changes to the system.  After all, I can easily recover to a recent working state. Repeat 1 & 2 until the codebase contains “significant” functionality and I have connectivity to the remote repository. Push the accumulated changes to the remote repository.  The smaller the change set, the less likely extensive merging will be required.  Smaller is better, IMHO. The remote repository typically has a greater degree of fault tolerance and active management dedicated to it.  This can be as simple as a network share that is backed up nightly or as complex as dedicated hardware with specialized server-side processing and significant administrative monitoring. XCode’s out-of-the-box Git integration enables steps 1 and 2 above.  Time Machine backups of the local repository add an additional degree of fault tolerance, but do not support collaboration or take advantage of managed infrastructure such as on-premises or cloud-based storage. Creating a Remote Repository These are the steps I use to enable the full workflow identified above.  For simplicity the “remote” repository is created on the local file system.  This location could easily be on a mounted network volume. Create a Test Project My project is called HelloGit and is located at /Users/Don/Dev/HelloGit.  Be sure to commit all outstanding changes.  XCode always leaves a single changed file for me after the project is created and the initial commit is submitted. Clone the Local Repository We want to clone the XCode-created Git repository to the location where the remote repository will reside.  In this case it will be /Users/Don/Dev/RemoteHelloGit. Open the Terminal application. Clone the local repository to the remote repository location: git clone /Users/Don/Dev/HelloGit /Users/Don/Dev/RemoteHelloGit Convert the Remote Repository to a Bare Repository The remote repository only needs to contain the Git database.  It does not need a checked out branch or local files. Go to the remote repository folder: cd /Users/Don/Dev/RemoteHelloGit Indicate the repository is “bare”: git config --bool core.bare true Remove files, leaving the .git folder: rm -R * Remove the “origin” remote: git remote rm origin Configure the Local Repository The local repository should reference the remote repository.  The remote name “origin” is used by convention to indicate the originating repository.  This is set automatically when a repository is cloned.  We will use the “origin” name here to reflect that relationship. Go to the local repository folder: cd /Users/Don/Dev/HelloGit Add the remote: git remote add origin /Users/Don/Dev/RemoteHelloGit Test Connectivity Any changes made to the local Git repository can be pushed to the remote repository subject to the merging rules Git enforces. Create a new local file: date > date.txt /li> Add the new file to the local index: git add date.txt Commit the change to the local repository: git commit -m "New file: date.txt" Push the change to the remote repository: git push origin master Now you can save, commit, and push/pull to your OCD hearts’ content! Code without fear! --Don

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  • Orchestrating the Virtual Enterprise, Part I

    - by Kathryn Perry
    A guest post by Jon Chorley, Oracle's Chief Sustainability Officer & Vice President, SCM Product Strategy During the American Industrial Revolution, the Ford Motor Company did it all. It turned raw materials into a showroom full of Model Ts. It owned a steel mill, a glass factory, and an automobile assembly line. The company was both self-sufficient and innovative and went on to become one of the largest and most profitable companies in the world. Nowadays, it's unusual for any business to follow this vertical integration model because its much harder to be best in class across such a wide a range of capabilities and services. Instead, businesses focus on their core competencies and outsource other business functions to specialized suppliers. They exchange vertical integration for collaboration. When done well, all parties benefit from this arrangement and the collaboration leads to the creation of an agile, lean and successful "virtual enterprise." Case in point: For Sun hardware, Oracle outsources most of its manufacturing and all of its logistics to third parties. These are vital activities, but ones where Oracle doesn't have a core competency, so we shift them to business partners who do. Within our enterprise, we always retain the core functions of product development, support, and most of the sales function, because that's what constitutes our core value to our customers. This is a perfect example of a virtual enterprise.  What are the implications of this? It means that we must exchange direct internal control for indirect external collaboration. This fundamentally changes the relative importance of different business processes, the boundaries of security and information sharing, and the relationship of the supply chain systems to the ERP. The challenge is that the systems required to support this virtual paradigm are still mired in "island enterprise" thinking. But help is at hand. Developments such as the Web, social networks, collaboration, and rules-based orchestration offer great potential to fundamentally re-architect supply chain systems to better support the virtual enterprise.  Supply Chain Management Systems in a Virtual Enterprise Historically enterprise software was constructed to automate the ERP - and then the supply chain systems extended the ERP. They were joined at the hip. In virtual enterprises, the supply chain system needs to be ERP agnostic, sitting above each of the ERPs that are distributed across the virtual enterprise - most of which are operating in other businesses. This is vital so that the supply chain system can manage the flow of material and the related information through the multiple enterprises. It has to have strong collaboration tools. It needs to be highly flexible. Users need to be able to see information that's coming from multiple sources and be able to react and respond to events across those sources.  Oracle Fusion Distributed Order Orchestration (DOO) is a perfect example of a supply chain system designed to operate in this virtual way. DOO embraces the idea that a company's fulfillment challenge is a distributed, multi-enterprise problem. It enables users to manage the process and the trading partners in a uniform way and deliver a consistent user experience while operating over a heterogeneous, virtual enterprise. This is a fundamental shift at the core of managing supply chains. It forces virtual enterprises to think architecturally about how best to construct their supply chain systems. In my next post, I will share examples of companies that have made that shift and talk more about the distributed orchestration process.

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  • database design help for game / user levels / progress

    - by sprugman
    Sorry this got long and all prose-y. I'm creating my first truly gamified web app and could use some help thinking about how to structure the data. The Set-up Users need to accomplish tasks in each of several categories before they can move up a level. I've got my Users, Tasks, and Categories tables, and a UserTasks table which joins the three. ("User 3 has added Task 42 in Category 8. Now they've completed it.") That's all fine and working wonderfully. The Challenge I'm not sure of the best way to track the progress in the individual categories toward each level. The "business" rules are: You have to achieve a certain number of points in each category to move up. If you get the number of points needed in Cat 8, but still have other work to do to complete the level, any new Cat 8 points count toward your overall score, but don't "roll over" into the next level. The number of Categories is small (five currently) and unlikely to change often, but by no means absolutely fixed. The number of points needed to level-up will vary per level, probably by a formula, or perhaps a lookup table. So the challenge is to track each user's progress toward the next level in each category. I've thought of a few potential approaches: Possible Solutions Add a column to the users table for each category and reset them all to zero each time a user levels-up. Have a separate UserProgress table with a row for each category for each user and the number of points they have. (Basically a Many-to-Many version of #1.) Add a userLevel column to the UserTasks table and use that to derive their progress with some kind of SUM statement. Their current level will be a simple int in the User table. Pros & Cons (1) seems like by far the most straightforward, but it's also the least flexible. Perhaps I could use a naming convention based on the category ids to help overcome some of that. (With code like "select cats; for each cat, get the value from Users.progress_{cat.id}.") It's also the one where I lose the most data -- I won't know which points counted toward leveling up. I don't have a need in mind for that, so maybe I don't care about that. (2) seems complicated: every time I add or subtract a user or a category, I have to maintain the other table. I foresee synchronization challenges. (3) Is somewhere in between -- cleaner than #2, but less intuitive than #1. In order to find out where a user is, I'd have mildly complex SQL like: SELECT categoryId, SUM(points) from UserTasks WHERE userId={user.id} & countsTowardLevel={user.level} groupBy categoryId Hmm... that doesn't seem so bad. I think I'm talking myself into #3 here, but would love any input, advice or other ideas. P.S. Sorry for the cross-post. I wrote this up on SO and then remembered that there was a game dev-focused one. Curious to see if I get different answers one place than the other....

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  • Desktop Applications Versus Web Applications

    Up until the advent of the internet programmers really only developed one type of application used by end-users.  This type of application was called a desktop application. As the name implies, these applications ran strictly from a desktop computer, and were limited by the resources available to the computer. Initially, this type of applications did not need resources outside of the scope of the computer in which they installed. The problem with this type of application is that if multiple end-users need to access the same desktop application, then the application must be installed on the end-user’s computer. In this age of software development security was not as big of a concern as it is today with other types of applications. This is primarily due to the fact that an end-user must have access to the computer where the software is installed in order for them to access the application. In addition, developers could also password protect the application just in case an authorized end-user was able to gain access to the computer. With the birth of the internet a second form of application emerged because developers were trying to solve inherent issues with the preexisting desktop application. One of the solutions to overcome some of the short comings of desktop applications is the web application. Web applications are hosted on a centralized server and clients only need to have network access and a web browser in order to access the application. Because a web application can be installed on a remote server it removes the need for individual installations of the same application on each end-user’s computer.  The main benefits to an application being hosted on a server is increased accessibility to the application due to the fact that nothing has to be installed on a desktop computer for an end-user to be able to access the application. In addition, web applications are much easier to maintain because any change to the application is applied on the server and is inherently applied to any end-user trying to use the application. This removes the time needed to install and maintain individual installations of a desktop application. However with the increased accessibility there are additional costs that are incurred compared to a desktop application because of the additional cost and maintenance of a server hosting the application. Typically, after a desktop application is purchased there are no additional reoccurring fees associated with the application.  When developing a web based application there are additional considerations that must be addressed compared to a desktop application. The added benefit of increased accessibility also now adds a new failure point when trying to gain access to an application. An end-user now must have network connectivity in order to access the application. This issue is not a concern for desktop applications because there resources are typically bound to the computer in which they run. Since the availability of an application is increased with the use of the client-server model in a web based application, additional security concerns now come in to play. As stated before a, desktop application is bound to the accessibility of the end-user to the computer that the application is installed. This is not the case with web based applications because they potentially could have access from anywhere with the proper internet/network connection. Additional security steps are required to insure the integrity of the application and its data. Examples of these steps include and are not limited to the following: Restricted/Password Areas This form of security is used when specific information can only be accessed by end-users based on a set of accessibility rules. IP Restrictions This form of security is used when only specific locations need to access an application. This form of security is applied from within the web server or a firewall. Network Restrictions (Firewalls) This form of security is used to contain access to an application within a specific sub set of a network. Data Encryption This form of security is used transform personally identifiable information in to something unreadable so that it can be stored for future use. Encrypted Protocols (HTTPS) This form of security is used to prevent others from reading messages being sent between applications over a network.

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Tony Berk
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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  • Ask the Readers: Would You Be Willing to Give Windows Up and Use a Different O.S.?

    - by Asian Angel
    When it comes to computers, Windows definitely rules the desktop in comparison to other operating systems. What we would like to know this week is if you would actually be willing to give up using Windows altogether and move to a different operating system on your computers. Note: This week’s Ask the Readers post is posing a hypothetical situation, so please refrain from starting arguments or a flame war in the comments. Good reasoned discussion is always welcome. There is no doubt that Windows is the dominant operating system in use today. Everywhere you go or look it is easy to find computers with Windows installed such as at work, home, the library, government offices, and more. For many people it is the operating system that they know and are comfortable with, which makes changing to a different operating system less appealing. Adding to the preference for Windows (or dependency based on your view) is the custom software that many businesses use on a daily basis. Throw in the high volume of people who depend on and use Microsoft Office as a standard for their business documents and it is little wonder that Windows is so dominant. So what would you use if you did decide to take a break from or permanently move away from Windows? If your choice is Linux then you have a large and wonderful variety of distributions to choose from based on what you want out of your system. Want a distribution that is easy to work with? You could choose Ubuntu, Linux Mint, or others that are engineered to be ready to go “out of the box”. Like a challenge? Perhaps Arch Linux is more your style. One of the most attractive features of all about Linux is the price…it is very hard to beat free! Maybe Mac OS X sounds like the perfect choice. It has a certain mystique and elegance associated with it and many OS X fans refuse to use anything else if given a choice. Then there is the soon to be released Chrome OS with its’ emphasis on cloud computing. This is a system that is definitely focused on being as low-maintenance and hassle-free as possible. Quick on, quick off, minimalist, and made to be portable. All of the system’s updates will occur automatically leaving you free to work and play in the cloud. But it does have its’ limitations…no installing all of those custom apps that you love using on Windows or other systems…it is literally all about the browsing window and web apps. So there you have it. If the opportunity presented itself would you, could you give Windows up and use a different operating system? Would it be easy or hard for you to do? Perhaps it would not really matter so long as you could do what you needed or wanted to do on a computer. And maybe this is the perfect time to try something new and find out…that new favorite operating system could be just an install disc away. Let us know your thoughts in the comments! How-To Geek Polls require Javascript. Please Click Here to View the Poll. Latest Features How-To Geek ETC The Complete List of iPad Tips, Tricks, and Tutorials The 50 Best Registry Hacks that Make Windows Better The How-To Geek Holiday Gift Guide (Geeky Stuff We Like) LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology The How-To Geek Guide to Learning Photoshop, Part 8: Filters Improve Digital Photography by Calibrating Your Monitor The Brothers Mario – Epic Gangland Style Mario Brothers Movie Trailer [Video] Score Awesome Games on the Cheap with the Humble Indie Bundle Add a Colorful Christmas Theme to Your Windows 7 Desktop This Windows Hack Changes the Blue Screen of Death to Red Edit Images Quickly in Firefox with Pixlr Grabber Zoho Writer, Sheet, and Show Now Available in Chrome Web Store

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  • Webcast Q&A: ResCare Solves Content Lifecycle Challenges with Oracle WebCenter

    - by Kellsey Ruppel
    Last week we had the fourth webcast in our WebCenter in Action webcast series, "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter", where customer Joe Lichtefeld from ResCare and Wayne Boerger & Doug Thompson from Oracle Partner TEAM Informatics shared how Oracle WebCenter is powering allowing ResCare to solve content lifecycle challenges, reduce compliance and business risks, and increase adoption of intranet as primary business communication tool In case you missed it, here's a recap of the Q&A.   Joe Lichtefeld, ResCare  Q: Did you run into any issues in the deployment of the platform?A: We experienced very few issues when implementing the content management and search functionalities. There were some challenges in determining the metadata structure. We tried to find a fine balance between having enough fields to provide the functionality needed, but trying to limit the impact to the contributing members.  Q: What has been the biggest benefit your end users have seen?A: The biggest benefit to date is two-fold. Content on the intranet can be maintained by the individual contributors more timely than in our old process of all requests being updated by IT. The other big benefit is the ability to find the most current version of a document instead of relying on emails and phone calls to track down the "current" version. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: We experienced very little resistance. Most of our community groups were eager to be able to contribute and maintain their information. We had the normal hurdles of training and follow-up training with implementing a new system and process. As our second phase rolled out access to all employees, we have received more positive feedback on the accessibility of information. Wayne Boerger & Doug Thompson, TEAM Informatics Q: Can you integrate multiple repositories with the Google Search Appliance? Yes, the Google Search Appliance is designed to index lots of different repositories, from both public and internal sources. There are included connectors to many repositories, such as SharePoint, databases, file systems, LDAP, and with the TEAM GSA Connector and the Oracle Content Server. And the index for these repositories can be configured into different collections depending on the use cases that each customer has, and really, for each need within a customer environment. Q: How many different filters can you add when the search results are returned? A: Presuming this question is about the filtering on the search results. You can add as many filters as you like and it can be done by collection or any number of other criteria. Most importantly, customers now have the ability to limit the returned content by a set metadata value. Q: With the TEAM Sites Connector, what types of content can you sync? A: There’s really no limit; if it can be checked into the content server, then it is eligible for sync into Sites.  So basically, any digital file that has relevance to a Sites implementation can be checked into the WC Content central repository and then the connector can/will manage it. Q: Using the Connector, are there any limitations around where in Sites that synced content can be used? A: There are no limitations about where it can be used. When setting up your environment to use it, you just need to think through the different destinations on the Sites side that might use the content; that way you’ve got the right information to create the rules needed for the connector. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action!  ResCare Solves Content Lifecycle Challenges with Oracle WebCenter from Oracle WebCenter

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  • Dallas First Regionals 2012&ndash; For Inspiration and Recognition of Science and Technology

    - by T
    Wow!  That is all I have to say after the last 3 days. Three full fun filled days in a world that fed the geek, sparked the competitor, inspired the humanitarian, encouraged the inventor, and continuously warmed my heart.  As part of the Dallas First Regionals, I was awed by incredible students who teach as much as they learn, inventive and truly caring mentors that make mentoring look easy, and completely passionate and dedicated volunteers that bring meaning to giving all that you have and making events fun and safe for all.  If you have any interest in innovation, robotics, or highly motivated students, I can’t recommend anything any higher than visiting a First Robotics event. This is my third year with First and I was honored enough to serve the Dallas First Regionals as both a Web Site evaluator and as the East Field Volunteer Coordinator.  This was also the first year my daughter volunteered with me.  My daughter and I both recognize how different the First program is from other team events.  The difference with First is that everyone is a first class citizen.   It is a difference we can feel through experiencing and observing interactions between executives, respected engineers, students, and event staff.  Even with a veracious competition, you still find a lot of cooperation and we never witnessed any belittling between teams or individuals. First Robotics coined the term “Gracious Professionalism”.   It's a way of doing things that encourages high-quality work, emphasizes the value of others, and respects individuals and the community.1 I was introduced to this term as the Volunteer Coordinator when I was preparing the volunteer instructional speech.  Through the next few days, I discovered it is truly core to everything that First does.  One of the ways First accomplishes Gracious Professionalism is by utilizing another term they came up with which is “CoopertitionTM”. At FIRST, CoopertitionTM is displaying unqualified kindness and respect in the face of fierce competition.1   One of the things I never liked about sports was the need to “destroy” the other team.  First has really found a way to integrate CoopertitionTM  into the rules so teams can be competitive and part of that competition rewards cooperation. Oh and did I mention it has ROBOTS!!!  This year it had basket ball playing Kinect connected, remote controlled, robots!  There are not words for how exciting these games are.  You HAVE to check out this years game, Rebound Rumble, on youtube or you can view live action on Dallas First Video (as of this posting, the recording haven’t posted yet but should be there soon).  There are also some images below. Whatever it is, these students get it and exemplify it and these mentors ooze with it.  I am glad that First supports these events so we can all learn and be inspired by these exceptional students and mentors.  I know that no matter how much I give, it will never compare to what I gain volunteering at First.  Even if you don’t have time to volunteer, you owe it to yourself to go check out one of these events.  See what the future holds, be inspired, be encouraged, take some knowledge, leave some knowledge and most of all, have FUN.  That is what First is all about and thanks to First, I get it.   First Dallas Regionals 2012 VIEW SLIDE SHOW DOWNLOAD ALL 1.  USFirst http://www.usfirst.org/aboutus/gracious-professionalism

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  • How do you formulate the Domain Model in Domain Driven Design properly (Bounded Contexts, Domains)?

    - by lko
    Say you have a few applications which deal with a few different Core Domains. The examples are made up and it's hard to put a real example with meaningful data together (concisely). In Domain Driven Design (DDD) when you start looking at Bounded Contexts and Domains/Sub Domains, it says that a Bounded Context is a "phase" in a lifecycle. An example of Context here would be within an ecommerce system. Although you could model this as a single system, it would also warrant splitting into separate Contexts. Each of these areas within the application have their own Ubiquitous Language, their own Model, and a way to talk to other Bounded Contexts to obtain the information they need. The Core, Sub, and Generic Domains are the area of expertise and can be numerous in complex applications. Say there is a long process dealing with an Entity for example a Book in a core domain. Now looking at the Bounded Contexts there can be a number of phases in the books life-cycle. Say outline, creation, correction, publish, sale phases. Now imagine a second core domain, perhaps a store domain. The publisher has its own branch of stores to sell books. The store can have a number of Bounded Contexts (life-cycle phases) for example a "Stock" or "Inventory" context. In the first domain there is probably a Book database table with basically just an ID to track the different book Entities in the different life-cycles. Now suppose you have 10+ supporting domains e.g. Users, Catalogs, Inventory, .. (hard to think of relevant examples). For example a DomainModel for the Book Outline phase, the Creation phase, Correction phase, Publish phase, Sale phase. Then for the Store core domain it probably has a number of life-cycle phases. public class BookId : Entity { public long Id { get; set; } } In the creation phase (Bounded Context) the book could be a simple class. public class Book : BookId { public string Title { get; set; } public List<string> Chapters { get; set; } //... } Whereas in the publish phase (Bounded Context) it would have all the text, release date etc. public class Book : BookId { public DateTime ReleaseDate { get; set; } //... } The immediate benefit I can see in separating by "life-cycle phase" is that it's a great way to separate business logic so there aren't mammoth all-encompassing Entities nor Domain Services. A problem I have is figuring out how to concretely define the rules to the physical layout of the Domain Model. A. Does the Domain Model get "modeled" so there are as many bounded contexts (separate projects etc.) as there are life-cycle phases across the core domains in a complex application? Edit: Answer to A. Yes, according to the answer by Alexey Zimarev there should be an entire "Domain" for each bounded context. B. Is the Domain Model typically arranged by Bounded Contexts (or Domains, or both)? Edit: Answer to B. Each Bounded Context should have its own complete "Domain" (Service/Entities/VO's/Repositories) C. Does it mean there can easily be 10's of "segregated" Domain Models and multiple projects can use it (the Entities/Value Objects)? Edit: Answer to C. There is a complete "Domain" for each Bounded Context and the Domain Model (Entity/VO layer/project) isn't "used" by the other Bounded Contexts directly, only via chosen paths (i.e. via Domain Events). The part that I am trying to figure out is how the Domain Model is actually implemented once you start to figure out your Bounded Contexts and Core/Sub Domains, particularly in complex applications. The goal is to establish the definitions which can help to separate Entities between the Bounded Contexts and Domains.

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  • Where would a spam bot be located?

    - by Tim
    I have a hosted website using a free hosting service, I received an email this afternoon saying that I have been suspended because my account has been compromised. Basically, someone is using my email account to mass send spam. I've changed all the passwords and everything but when my Gmail pulls the emails from the host it's still downloading loads of spam messages that show like this: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after end of data: host 198.91.80.251 [198.91.80.251]: 554 5.6.0 id=23634-03 - Rejected by MTA on relaying, from MTA([127.0.0.1]:10030): 554 Error: This email address has lost rights to send email from the system ------ This is a copy of the message, including all the headers. ------ Return-path: <[email protected]> Received: from keenesystems.com ([66.135.33.211]:2370 helo=server211) by absolut.x10hosting.com with esmtpsa (TLSv1:RC4-MD5:128) (Exim 4.77) (envelope-from <[email protected]>) id 1TGwSW-002hHe-Lc for [email protected]; Wed, 26 Sep 2012 13:35:44 -0500 MIME-Version: 1.0 Date: Wed, 26 Sep 2012 13:35:43 -0500 X-Priority: 3 (Normal) X-Mailer: Ximian Evolution 3.9.9 (8.5.3-6) Subject: New staff members wanted at Auction It Online From: [email protected] Reply-To: [email protected] To: "Nadia Monti" <[email protected]> Content-Type: text/plain Content-Transfer-Encoding: quoted-printable Message-ID: <OUTLOOK-IDM-9aed7054-6a3e-e1a4-1d5c-3e73377652a6@server211> Date : 26 September 2012=0ATime : 13:35=0ASender : Dennise Halcomb Head = Office Manager of RJ Auction Drop-Off Int.=0A=0ANice to meet you Nadia M= onti=0A=0ARJ ADO Ltd., a USA based company, offers a significant amount = of goods worldwide for our customers on eBay and other auction venues. = Our company's main target is to provide a suitable and cost-effective se= rvice for any person, company or fundraising company. The main purpose o= f the administrative assistant / sales support representative is to cont= ribute to the sales force and add convenience to our cost-effective serv= ice dedicated to individuals, businesses, and organizations worldwide. O= ur HR department obtained your resume from one of the various job-orient= ed websites just to offer you this post.=0A=0AWorking Schedule: This is = a part time and home-based offer. You won't need to spend more than 3 ho= urs each day. Your =0Aschedule will be flexible.=0A=0ASalary: At the end= of the trial period (it lasts for 1 month) you will be paid 1,800 EUR. = With the average volume of clients your overall income will raise up to = 3,000 EUR per month. After the trial period is over your base salary wil= l grow up to 2,500 EUR per month, so you will earn 5% commission from th= e transactions completed.=0A=0AWhere?: Italy Wide. As it is a stay at ho= me position all the communication will be carried out via email and via = phone.=0A=0ARequirements: Access to the internet during the workday and = basic microsoft office skills are needed. Basic knowledge of English is = required (most of the contacts will be in English).=0A=0ACosts and Fees:= There are NO costs at any time for our employees. All fees related to t= his position are covered by the RJ ADO Co. Ltd..=0A=0AFurther Hiring Pro= cess: If you are interested in position we offer, please reply to this e= mail and send us the copy of your resume for verification.=0A=0AAfter re= viewing all of the received applications we will reply to successful app= licants only. Then we'll offer to these successful applicants a position= within our firm on a trial period basis for one month beginning from th= e date you sign a trial agreement. During this trial period you will rec= eive full guidance and support. Employees on a one monthly trial period = are evaluated at least one week prior to the end of their trial. During = the trial, your supervisor can recommend termination. At the end of the = trial period, the supervisor can offer continued employment, extension o= f trial period, or termination. After the trial period you may ask for m= ore hours or continue full-time.=0A=0AIf you are interested in this posi= tion, just reply to this email and send any questions you have and the c= opy of your resume for verification.=0A=0AThank You,=0AHR-Manager of RJ = ADO Co. Ltd.=0A=0APermission Settings=0AYou have been referred to RJ Auc= tion Drop-Off If you feel you received this email in error or do not wis= h to receive future messages, please reply to this message with "remove"= in the subject field. We will immediately update our database according= ly. =0AWe apologize for any inconvenience caused.=0A=0ARJ Auction Drop-O= ff Co. Ltd. I'm not aware of how this has happened. I'm not sure how anyone could have got hold of my password. It's a simple wordpress install, at some point recently my host went down and there was a fresh install of wordpress with default admin accounts, I have a feeling it could be something to do with this. My question is, even though I've changed all my passwords it's all still happening, is there annywhere in paticular this script would be stored on my host. I really can't deal with having my hosting account suspended and my email account sending all this spam.

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  • How should I plan the inheritance structure for my game?

    - by Eric Thoma
    I am trying to write a platform shooter in C++ with a really good class structure for robustness. The game itself is secondary; it is the learning process of writing it that is primary. I am implementing an inheritance tree for all of the objects in my game, but I find myself unsure on some decisions. One specific issue that it bugging me is this: I have an Actor that is simply defined as anything in the game world. Under Actor is Character. Both of these classes are abstract. Under Character is the Philosopher, who is the main character that the user commands. Also under Character is NPC, which uses an AI module with stock routines for friendly, enemy and (maybe) neutral alignments. So under NPC I want to have three subclasses: FriendlyNPC, EnemyNPC and NeutralNPC. These classes are not abstract, and will often be subclassed in order to make different types of NPC's, like Engineer, Scientist and the most evil Programmer. Still, if I want to implement a generic NPC named Kevin, it would nice to be able to put him in without making a new class for him. I could just instantiate a FriendlyNPC and pass some values for the AI machine and for the dialogue; that would be ideal. But what if Kevin is the one benevolent Programmer in the whole world? Now we must make a class for him (but what should it be called?). Now we have a character that should inherit from Programmer (as Kevin has all the same abilities but just uses the friendly AI functions) but also should inherit from FriendlyNPC. Programmer and FriendlyNPC branched away from each other on the inheritance tree, so inheriting from both of them would have conflicts, because some of the same functions have been implemented in different ways on the two of them. 1) Is there a better way to order these classes to avoid these conflicts? Having three subclasses; Friendly, Enemy and Neutral; from each type of NPC; Engineer, Scientist, and Programmer; would amount to a huge number of classes. I would share specific implementation details, but I am writing the game slowly, piece by piece, and so I haven't implemented past Character yet. 2) Is there a place where I can learn these programming paradigms? I am already trying to take advantage of some good design patterns, like MVC architecture and Mediator objects. The whole point of this project is to write something in good style. It is difficult to tell what should become a subclass and what should become a state (i.e. Friendly boolean v. Friendly class). Having many states slows down code with if statements and makes classes long and unwieldy. On the other hand, having a class for everything isn't practical. 3) Are there good rules of thumb or resources to learn more about this? 4) Finally, where does templating come in to this? How should I coordinate templates into my class structure? I have never actually taken advantage of templating honestly, but I hear that it increases modularity, which means good code.

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  • Mastering snow and Java development at jDays in Gothenburg

    - by JavaCecilia
    Last weekend, I took the train from Stockholm to Gothenburg to attend and present at the new Java developer conference jDays. It was professionally arranged in the Swedish exhibition hall close to the amusement park Liseberg and we got a great deal out of the top-level presenters and hallway discussions. Understanding and Improving Your Java Process Our main purpose was to spread information on JVM and our monitoring tools for Java processes, so I held a crash course in the most important terms and concepts if you want to affect the performance of your Java process. From the beginning - the JVM specification to interpretation of heap usage graphs. For correct analysis, you also need to understand something about process memory - you need space for the Java heap (-Xms for initial size and -Xmx for max heap size), but the process memory also contain the thread stacks (to a size of -Xss), JVM internal data structures used for keeping track of Java objects on the heap, method compilation/optimization, native libraries, etc. If you get long pause times, make sure to monitor your application, see the allocation rate and frequency of pause times.My colleague Klara Ward then held a presentation on the Java Mission Control product, the profiling and diagnostics tools suite for HotSpot, coming soon. The room was packed and very appreciated, Klara demonstrated four different scenarios, e.g. how to diagnose and fix latencies due to lock contention for logging.My German colleague, OpenJDK ambassador Dalibor Topic travelled to Sweden to do the second keynote on "Make the Future Java". He let us in on the coming features and roadmaps of Java, now delivering major versions on a two-year schedule (Java 7 2011, Java 8 2013, etc). Also letting us in on where to download early versions of 8, to report problems early on. Software Development in teams Being a scout leader, I'm drilled in different team building and workshop techniques, creating strong groups - of course, I had to attend Henrik Berglund's session on building successful teams. He spoke about the importance of clear goals, autonomy and agreed processes. Thomas Sundberg ended the conference by doing live remote pair programming with Alex in Rumania and a concrete tips for people wanting to try it out (for local collaboration, remember to wash and change clothes). Memory Master Keynote The conference keynote was delivered by the Swedish memory master Mattias Ribbing, showing off by remembering the order of a deck of cards he'd seen once. He made it interactive by forcing the audience to learn a memory mastering technique of remembering ten ordered things by heart, asking us to shout out the order backwards and we made it! I desperately need this - bought the book, will get back on the subject. Continuous Delivery The most impressive presenter was Axel Fontaine on Continuous Delivery. Very well prepared slides with key images of his message and moved about the stage like a rock star. The topic is of course highly interesting, how to create an infrastructure enabling immediate feedback to developers and ability to release your product several times per day. Tomek Kaczanowski delivered a funny and useful presentation on good and bad tests, providing comic relief with poorly written tests and the useful rules of thumb how to rewrite them. To conclude, we had a great time and hope to see you at jDays next year :)

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  • Passed: Exam 70-480: Programming in HTML5 with JavaScript and CSS3

    First off: Mission accomplished successfully. And it was fun! Using the resources listed in my previous article about Learning Content, I'd like to thank Microsoft Technical Evangelists Jeremy Foster and Michael Palermo for their excellent jump start videos on Channel 9, and the various authors at Pluralsight. Local Prometric testing centre Back in November I chose a local testing centre which was the easiest to access from my office despite the horrible traffic you might experience here on the island. Actually, it was not the closest one. But due to their website, their awards as Microsoft Learning Center, and my general curiosity about the premises, I gave FRCI my priority. Boy, how should I regret this decision this morning... The official Prometric exam guide asks any attendee to show up at least 30 minutes prior to the scheduled time of the test. Well, this should have been the easier part but unfortunately due to heavier traffic than usual I arrived only 20 minutes before time. Not too bad but more to come. The building called 'le Hub' is nicely renovated and provides the right environment for an IT group of companies like FRCI. I think they have currently 5 independent IT departments over there. Even the handling at the reception was straight forward, welcoming and at my ease. But then... first shock: "We don't have any exam registration for today." - Hm, that's nice... Here's my mail confirmation from Prometric. First attack successfully handled and the lady went off again to check their records. Next shock: A couple of minutes later, another guy tries to explain me that "the staff of the testing centre is already on vacation and the centre is officially closed." - Are you kidding me? Here's the official confirmation by Prometric, and I don't find it funny that I take a day off today only to hear this kind of blubbering nonsense. I thought that I'll be on the safe side choosing a company with a good reputation here on the island. Another 40 (!) minutes later, they finally come back to the waiting area with a pre-filled form about the test appointment. And finally, after an hour of waiting, discussing, restarting the testing PC, and lots of talk, I am allowed to sit down and take the exam. Exam details Well, you know the rules. Signing an NDA doesn't allow me to provide you any details about the questions or topics that have been covered. Please check out the official exam description, and you're on the right way. Sorry, guys... ;-) The result "Congratulations! You have passed this Microsoft Certification exam." - In general, I have to admit that the parts on HTML5 and CSS3 were the easiest after all, and that I have to get myself a little bit more familiar with certain Javascript features like class definitions, inheritance and data security. Anyway, exam passed - who cares about the details? Next goal Of course, the journey to Microsoft Certifications continues and my next goal is to pass exams 70-481 - Essentials of Developing Windows Store Apps using HTML5 and JavaScript and 70-482 - Advanced Windows Store App Development using HTML5 and JavaScript. This would allow me to achieve the certification of MCSD: Windows Store Apps using HTML5. I guess, during 2013 I'll be busy with various learning and teaching lessons.

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  • SQL Saturday and Exploring Data Privacy

    - by Johnm
    I have been highly impressed with the growth of the SQL Saturday phenomenon. It seems that an announcement for a new wonderful event finds its way to my inbox on a daily basis. I have had the opportunity to attend the first of the SQL Saturday's for Tampa, Chicago, Louisville and recently my home town of Indianapolis. It is my hope that there will be many more in my future. This past weekend I had the honor of being selected to speak amid a great line up of speakers at SQL Saturday #82 in Indianapolis. My session topic/title was "Exploring Data Privacy". Below is a brief synopsis of my session: Data Privacy in a Nutshell        - Definition of data privacy        - Examples of personally identifiable data        - Examples of Sensitive data Laws and Stuff        - Various examples of laws, regulations and policies that influence the definition of data privacy        - General rules of thumb that encompasses most laws Your Data Footprint        - Who has personal information about you?        - What are you exchanging data privacy for?        - The amazing resilience of data        - The cost of data loss Weapons of Mass Protection       - Data classification       - Extended properties       - Database Object Schemas       - An extraordinarily brief introduction of encryption       - The amazing data professional  <-the most important point of the entire session! The subject of data privacy is one that is quickly making its way to the forefront of the mind of many data professionals. Somewhere out there someone is storing personally identifiable and other sensitive data about you. In some cases it is kept reasonably secure. In other cases it is kept in total exposure without the consideration of its potential of damage to you. Who has access to it and how is it being used? Are we being unnecessarily required to supply sensitive data in exchange for products and services? These are just a few questions on everyone's mind. As data loss events of grand scale hit the headlines in a more frequent succession, the level of frustration and urgency for a solution increases. I assembled this session with the intent to raise awareness of sensitive data and remind us all that we, data professionals, are the ones who have the greatest impact and influence on how sensitive data is regarded and protected. Mahatma Gandhi once said "Be the change you want to see in the world." This is guidance that I keep near to my heart as I approached this topic of data privacy.

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  • Investigating Strategies For Functional Decomposition

    - by Liam McLennan
    Introducing Functional Decomposition Before I begin I must apologise. I think I am using the term ‘functional decomposition’ loosely, and probably incorrectly. For the purpose of this article I use functional decomposition to mean the recursive splitting of a large problem into increasingly smaller ones, so that the one large problem may be solved by solving a set of smaller problems. The justification for functional decomposition is that the decomposed problem is more easily solved. As software developers we recognise that the smaller pieces are more easily tested, since they do less and are more cohesive. Functional decomposition is important to all scientific pursuits. Once we understand natural selection we can start to look for humanities ancestral species, once we understand the big bang we can trace our expanding universe back to its origin. Isaac Newton acknowledged the compositional nature of his scientific achievements: If I have seen further than others, it is by standing upon the shoulders of giants   The Two Strategies For Functional Decomposition of Computer Programs Private Methods When I was working on my undergraduate degree I was taught to functionally decompose problems by using private methods. Consider the problem of painting a house. The obvious solution is to solve the problem as a single unit: public void PaintAHouse() { // all the things required to paint a house ... } We decompose the problem by breaking it into parts: public void PaintAHouse() { PaintUndercoat(); PaintTopcoat(); } private void PaintUndercoat() { // everything required to paint the undercoat } private void PaintTopcoat() { // everything required to paint the topcoat } The problem can be recursively decomposed until a sufficiently granular level of detail is reached: public void PaintAHouse() { PaintUndercoat(); PaintTopcoat(); } private void PaintUndercoat() { prepareSurface(); fetchUndercoat(); paintUndercoat(); } private void PaintTopcoat() { fetchPaint(); paintTopcoat(); } According to Wikipedia, at least one computer programmer has referred to this process as “the art of subroutining”. The practical issues that I have encountered when using private methods for decomposition are: To preserve the top level API all of the steps must be private. This means that they can’t easily be tested. The private methods often have little cohesion except that they form part of the same solution. Decomposing to Classes The alternative is to decompose large problems into multiple classes, effectively using a class instead of each private method. The API delegates to related classes, so the API is not polluted by the sub-steps of the problem, and the steps can be easily tested because they are each in their own highly cohesive class. Additionally, I think that this technique facilitates better adherence to the Single Responsibility Principle, since each class can be decomposed until it has precisely one responsibility. Revisiting my previous example using class composition: public class HousePainter { private undercoatPainter = new UndercoatPainter(); private topcoatPainter = new TopcoatPainter(); public void PaintAHouse() { undercoatPainter.Paint(); topcoatPainter.Paint(); } } Summary When decomposing a problem there is more than one way to represent the sub-problems. Using private methods keeps the logic in one place and prevents a proliferation of classes (thereby following the four rules of simple design) but the class decomposition is more easily testable and more compatible with the Single Responsibility Principle.

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  • Working Towards Specialization? Your VAD Can Help You Score!

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} TOUCH DOWN! That’s right folks, football is in full swing and what better way to kickoff football season than with a great Oracle play? Partners can now score big by side passing the ball to their VADs, enabling them to help in the process of becoming a Specialized partner. With the new functionality now available on the OPN Competency Center, Partner PRM Administrators can grant access to their VADs and have them assist in achieving their Specialization requirements. Here are the rules of the game: Partner Administrator must provide authorization Details do not include individual users data Access can be removed anytime Follow the steps below to grant your VAD access to your company Specialization progress reports. It’s as simple as 1,2,3…Go team go! Login to the OPN Competency Center and go to “My Preferences” on the top right corner of the screen. Under “My VAD”, select your Region, Country and Value Added Distributor name, then simple click in “ADD VAD”. Your VAD can now access your Specialization Tracker report! For those MVP’s who want to learn more, be sure to watch this 3 minute play by play video on the new OPN Competency Center VAD/VAR Specialization Tracker below, and click here before game day! Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Are You Ready For Some Oracle Football? The OPN Communications Team Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • Refactoring existing PHP Project. I need some advices

    - by b0x
    i have a small SAS ERP that was written some years ago using PHP. At that time, it didn't used any framework, but the code isn't a mess as i will explain more detailed in the following lines. Nowadays, the project grow and I’m now working with 3 more programmers. Often, they ask to me why we don’t migrate to a framework such Laravel. Although I'd love trying Laravel, I’m a small business and i don't have time/money to stop and spend a whole year building everything from scratch. I need to live and pay the bills. So, I've read a lot about this matter, and I decided that doing a refactoring is the best way to do it. Also, I'm not so sure that a framework will make things easy. Business goals are: Make the code easier to new hired programmers I must separate the "view", because: I want to release different versions of this product (using the same code), but under different brands and websites at the minimum cost (just changing view) Release different versions to fit mobile/tablet. Make different types of this product, seeling packages as if it were plugins. Develop custom packages for some costumers (like plugins/addon's that they can buy to put on the main application). Code goals: Introduce best pratices, standards for everyone Try to build my own MVC structure Improve validation of data/forms (today they are mixed in both ajax and classes) Create automated testing rotines, to quality assurance. My actual structure project: class\ extra\ hd\ logs\ public_html\ public_html\includes\ public_html\css|js|images\ class\ There are three types of classes. They are all “autoloaded” with something similar with PSR-0, but I don’t use namespaces. 1. class.Something.php Connects to Database using specific methods. I.e: Costumer-list(); It uses “class.Db.php”, that it’s an abstraction of mysqli on every method. 2. class.SomethingProc.php Do things that “join” things that come from “class.Something.php”. Like IF/ELSE, math operations. 3. class.SomethingHTML.php The classes with “HTML” suffix implements only static methods and HTML code only. A real life example: All the programmers need to use $cSomething ($c to class) and $arrSomething (to array). Costumer.php (view) <?php $cCosumter = new Costumer(); $arrCostumer = $cCostumer->list(); echo CostumerHTML::table($arrCostumer); ?> Extra\ Store 3rdparty projects/classes from others, such MPDF, PHPMailer, etc. Hd\ Store user’s fies outsite wwwroot dir. Logs\ Store phplogs and the system itself logs (We have a static Log::error() method, that we put in every method of every class) Public_html\ Stores the files that people use. Public_html\includes\ Store the main “config.php” file and all files that do “ajax things” ajax.Costumer.php, for example. Help is needed ;) So, as you can see we have some standards, and also for database things. But i want to write a manual of our rules. Something that i can give to any new programmer at my companie and he can go on. This is not totally a mess, but It could be better seeing the new practices. What could I do to separate this as MVC, to have multiple VIEW’s. Could you gimme some tips considering my goals? Keep im mind the different products/custom things for specific costumers without breaking the main application. URL for tutorials, books, etc. It would be nice. Thanks!

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  • Advice on refactoring PHP Project

    - by b0x
    I have a small SAS ERP that was written some years ago using PHP. At that time, it didn't use any framework, but the code isn't a mess. Nowadays, the project grows and I’m now working with 3 more programmers. Often, they ask to me why we don’t migrate to a framework such as Laravel. Although I'd love trying Laravel, I’m a small business and I don't have time nor money to stop and spend a whole year building everything from scratch. I need to live and pay the bills. So, I've read a lot about this matter, and I decided that doing a refactoring is the best way to do it. Also, I'm not so sure that a framework will make things easy. Business goals are: Make the code easier to new hired programmers Separate the "view", in order to: release different versions of this product (using the same code), but under different brands and websites at the minimum cost (just changing view) release different versions to fit mobile/tablet. Make different types of this product, selling packages as if they were plugins. Develop custom packages for some costumers (like plugins/addon's that they can buy to put on the main application). Code goals: Introduce best pratices, standards for everyone Try to build my own MVC structure Improve validation of data/forms (today they are mixed in both ajax and classes) Create automated testing routines for quality assurance. My current structure project: class\ extra\ hd\ logs\ public_html\ public_html\includes\ public_html\css|js|images\ class\ There are three types of classes. They are all “autoloaded” with something similar with PSR-0, but I don’t use namespaces. 1. class.Something.php Connects to Database using specific methods. I.e: Costumer-list(); It uses “class.Db.php”, that it’s an abstraction of mysql on every method. 2. class.SomethingProc.php Do things that “join” things that come from “class.Something.php”. Like IF/ELSE, math operations. 3. class.SomethingHTML.php The classes with “HTML” suffix implements only static methods and HTML code only. A real life example: All the programmers need to use $cSomething ($c to class) and $arrSomething (to array). Costumer.php (view) <?php $cCosumter = new Costumer(); $arrCostumer = $cCostumer->list(); echo CostumerHTML::table($arrCostumer); ?> Extra\ Store 3rdparty projects/classes from others, such MPDF, PHPMailer, etc. Hd\ Store user’s files outsite wwwroot dir. Logs\ Store phplogs and the system itself logs (We have a static Log::error() method, that we put in every method of every class) Public_html\ Stores the files that people use. Public_html\includes\ Store the main “config.php” file and all files that do “ajax things” ajax.Costumer.php, for example. Help is needed ;) So, as you can see we have some standards, and also for database things. But I want to write a manual of our rules. Something that I can give to any new programmer at my company and he can go on. This is not totally a mess, but it could be better seeing the new practices. What could I do to separate this as MVC, to have multiple views. Could you give me some tips considering my goals? Keep im mind the different products/custom things for specific costumers without breaking the main application. URL for tutorials, books, etc, would be nice.

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  • Getting Help with 'SEPA' Questions

    - by MargaretW
    What is 'SEPA'? The Single Euro Payments Area (SEPA) is a self-regulatory initiative for the European banking industry championed by the European Commission (EC) and the European Central Bank (ECB). The aim of the SEPA initiative is to improve the efficiency of cross border payments and the economies of scale by developing common standards, procedures, and infrastructure. The SEPA territory currently consists of 33 European countries -- the 28 EU states, together with Iceland, Liechtenstein, Monaco, Norway and Switzerland. Part of that infrastructure includes two new SEPA instruments that were introduced in 2008: SEPA Credit Transfer (a Payables transaction in Oracle EBS) SEPA Core Direct Debit (a Receivables transaction in Oracle EBS) A SEPA Credit Transfer (SCT) is an outgoing payment instrument for the execution of credit transfers in Euro between customer payment accounts located in SEPA. SEPA Credit Transfers are executed on behalf of an Originator holding a payment account with an Originator Bank in favor of a Beneficiary holding a payment account at a Beneficiary Bank. In R12 of Oracle applications, the current SEPA credit transfer implementation is based on Version 5 of the "SEPA Credit Transfer Scheme Customer-To-Bank Implementation Guidelines" and the "SEPA Credit Transfer Scheme Rulebook" issued by European Payments Council (EPC). These guidelines define the rules to be applied to the UNIFI (ISO20022) XML message standards for the implementation of the SEPA Credit Transfers in the customer-to-bank space. This format is compliant with SEPA Credit Transfer version 6. A SEPA Core Direct Debit (SDD) is an incoming payment instrument used for making domestic and cross-border payments within the 33 countries of SEPA, wherein the debtor (payer) authorizes the creditor (payee) to collect the payment from his bank account. The payment can be a fixed amount like a mortgage payment, or variable amounts such as those of invoices. The "SEPA Core Direct Debit" scheme replaces various country-specific direct debit schemes currently prevailing within the SEPA zone. SDD is based on the ISO20022 XML messaging standards, version 5.0 of the "SEPA Core Direct Debit Scheme Rulebook", and "SEPA Direct Debit Core Scheme Customer-to-Bank Implementation Guidelines". This format is also compliant with SEPA Core Direct Debit version 6. EU Regulation #260/2012 established the technical and business requirements for both instruments in euro. The regulation is referred to as the "SEPA end-date regulation", and also defines the deadlines for the migration to the new SEPA instruments: Euro Member States: February 1, 2014 Non-Euro Member States: October 31, 2016. Oracle and SEPA Within the Oracle E-Business Suite of applications, Oracle Payables (AP), Oracle Receivables (AR), and Oracle Payments (IBY) provide SEPA transaction capabilities for the following releases, as noted: Release 11.5.10.x -  AP & AR Release 12.0.x - AP & AR & IBY Release 12.1.x - AP & AR & IBY Release 12.2.x - AP & AR & IBY Resources To assist our customers in migrating, using, and troubleshooting SEPA functionality, a number of resource documents related to SEPA are available on My Oracle Support (MOS), including: R11i: AP: White Paper - SEPA Credit Transfer V5 support in Oracle Payables, Doc ID 1404743.1R11i: AR: White Paper - SEPA Core Direct Debit v5.0 support in Oracle Receivables, Doc ID 1410159.1R12: IBY: White Paper - SEPA Credit Transfer v5 support in Oracle Payments, Doc ID 1404007.1R12: IBY: White Paper - SEPA Core Direct Debit v5 support in Oracle Payments, Doc ID 1420049.1R11i/R12: AP/AR/IBY: Get Help Setting Up, Using, and Troubleshooting SEPA Payments in Oracle, Doc ID 1594441.2R11i/R12: Single European Payments Area (SEPA) - UPDATES, Doc ID 1541718.1R11i/R12: FAQs for Single European Payments Area (SEPA), Doc ID 791226.1

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  • Documentation and Test Assertions in Databases

    - by Phil Factor
    When I first worked with Sybase/SQL Server, we thought our databases were impressively large but they were, by today’s standards, pathetically small. We had one script to build the whole database. Every script I ever read was richly annotated; it was more like reading a document. Every table had a comment block, and every line would be commented too. At the end of each routine (e.g. procedure) was a quick integration test, or series of test assertions, to check that nothing in the build was broken. We simply ran the build script, stored in the Version Control System, and it pulled everything together in a logical sequence that not only created the database objects but pulled in the static data. This worked fine at the scale we had. The advantage was that one could, by reading the source code, reach a rapid understanding of how the database worked and how one could interface with it. The problem was that it was a system that meant that only one developer at the time could work on the database. It was very easy for a developer to execute accidentally the entire build script rather than the selected section on which he or she was working, thereby cleansing the database of everyone else’s work-in-progress and data. It soon became the fashion to work at the object level, so that programmers could check out individual views, tables, functions, constraints and rules and work on them independently. It was then that I noticed the trend to generate the source for the VCS retrospectively from the development server. Tables were worst affected. You can, of course, add or delete a table’s columns and constraints retrospectively, which means that the existing source no longer represents the current object. If, after your development work, you generate the source from the live table, then you get no block or line comments, and the source script is sprinkled with silly square-brackets and other confetti, thereby rendering it visually indigestible. Routines, too, were affected. In our system, every routine had a directly attached string of unit-tests. A retro-generated routine has no unit-tests or test assertions. Yes, one can still commit our test code to the VCS but it’s a separate module and teams end up running the whole suite of tests for every individual change, rather than just the tests for that routine, which doesn’t scale for database testing. With Extended properties, one can get the best of both worlds, and even use them to put blame, praise or annotations into your VCS. It requires a lot of work, though, particularly the script to generate the table. The problem is that there are no conventional names beyond ‘MS_Description’ for the special use of extended properties. This makes it difficult to do splendid things such ensuring the integrity of the build by running a suite of tests that are actually stored in extended properties within the database and therefore the VCS. We have lost the readability of database source code over the years, and largely jettisoned the use of test assertions as part of the database build. This is not unexpected in view of the increasing complexity of the structure of databases and number of programmers working on them. There must, surely, be a way of getting them back, but I sometimes wonder if I’m one of very few who miss them.

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Richard Lefebvre
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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  • Managing software projects - advice needed

    - by Callum
    I work for a large government department as part of an IT team that manages and develops websites as well as stand alone web applications. We’re running in to problems somewhere in the SDLC that don’t rear their ugly head until time and budget are starting to run out. We try to be “Agile” (software specifications are not as thorough as possible, clients have direct access to the developers any time they want) and we are also in a reasonably peculiar position in that we are not allowed to make profit from the services we provide. We only service the divisions within our government department, and can only charge for the time and effort we actually put in to a project. So if we deliver a project that we have over-quoted on, we will only invoice for the actual time spent. Our software specifications are not as thorough as they could be, but they always include at a minimum: Wireframe mockups for every form view A data dictionary of all field inputs Descriptions of any business rules that affect the system Descriptions of the outputs I’m new to software management, but I’ve overseen enough software projects now to know that as soon as users start observing demos of the system, they start making a huge amount of requests like “Can we add a few more fields to this report.. can we redesign the look of this interface.. can we send an email at this part of the workflow.. can we take this button off this view.. can we make this function redirect to a different screen.. can we change some text on this screen… can we create a special account where someone can log in and get access to X… this report takes too long to run can it be optimised.. can we remove this step in the workflow… there’s got to be a better image we can put here…” etc etc etc. Some changes are tiny and can be implemented reasonably quickly.. but there could be up to 50-100 or so of such requests during the course of the SDLC. Other change requests are what clients claim they “just assumed would be part of the system” even if not explicitly spelled out in the spec. We are having a lot of difficulty managing this process. With no experienced software project managers in our team, we need to come up with a better way to both internally identify whether work being requested is “out of spec”, and be able to communicate this to a client in such a manner that they can understand why what they are asking for is “extra” work. We need a way to track this work and be transparent with it. In the spirit of Agile development where we are not spec'ing software systems in to the ground and back again before development begins, and bearing in mind that clients have access to any developer any time they want it, I am looking for some tips and pointers from experienced software project managers on how to handle this sort of "scope creep" problem, in tracking it, being transparent with it, and communicating it to clients such that they understand it. Happy to clarify anything as needed. I really appreciate anyone who takes the time to offer some advice. Thanks.

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