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• Avoid the “Social Silo” - Learn Why and How

  - by Brian Dayton

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} I’m not going to spend any more real estate than needed on this—social media is big. Facebook hit the Billion user mark in October, that’s 1 out of every 7 humans on the planet. This past Summer (in the Northern hemisphere) Twitter passed the 400 Million Tweet/day mark. The list of social properties and data points goes on and on. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} With social your customer, prospect, or constituent has pervasive access—through mobile—to a global audience, the ability to influence friends, friends of friends, and even people they will never meet. They also have the unique opportunity to forge a deeper relationship with your business—telling you what they like, what they don’t like, how you can help, and what they’d like to see more of. Are you listening? Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} What’s the Bottom Line for Business? Businesses need to be where their customers are—on social properties. They need to be available and responsive in those channels—24x7x365. They need to engage and communicate in new ways—sometimes in less than 140 characters and with empathy, not a 1-way megaphone. Finally, businesses need to look at social as an extension of their existing business practices. Not as a silo’d communication channel limited to marketing. Social Can’t Be a Silo – Learn Why @ Oracle CloudWorld When a business is on social networks they represent the whole business. That’s how a customer, constituent, partner or potential candidate sees it. Those organizations that have moved on the opportunity to build closer relationships through social marketing have already made the first step. Social Selling, Service, eCommerce, and Recruiting are external-facing opportunities that leading organizations are moving on right now. This strategy, one of weaving social into and across your business processes—and leveraging social concepts and technologies for internal collaboration—is something you can learn about during an Oracle CloudWorld event in a city near you. You’ll hear and see social relationship management concepts, best-practices, and recommendations woven into topics, discussions, and demonstrations throughout the event—from Marketing and Sales to Service and Human Resources. Stay Tuned and Avoid Potholes By all indications social is here to stay but it’s moving fast and social business strategies are evolving rapidly. At Oracle CloudWorld you’ll also get the opportunity to learn how to avoid some of the potholes on the road to #socialbusiness. Stay tuned to this blog. In future posts I’ll cover some of those potholes including the challenges of Social@Scale and Parallel Processes. Jump-start your social business strategy or learn how to refine and expand what you’re doing already at Oracle CloudWorld. Want to learn more about what Oracle is doing in social? Check out www.oracle.com/social or, if you're looking for a quick read my co-worker, Pat Ma, has a great post on this blog summarizing some popular Social Relationship Management use cases.

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• SQL SERVER – Weekly Series – Memory Lane – #006

  - by pinaldave

  Here is the list of selected articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2006 This was my very first year of blogging so I was every day learning something new. As I have said many times, that blogging was never an intention. I had really not understood what exactly I am working on or beginning when I was beginning blogging in 2006. I had never knew that my life was going to change forever, once I started blogging. When I look back all of this year, I am happy that we are here together. 2007 IT Outsourcing to India – Top 10 Reasons Companies Outsource Outsourcing is about trust, collaboration and success. Helping other countries in need has been always the course of mankind, outsourcing is nothing different then that. With information technology and process improvements increasing the complexity, costs and skills required to accomplish routine tasks as well as challenging complex tasks, companies are outsourcing such tasks to providers who have the expertise to perform them at lower costs , with greater value and quality outcome. UDF – Remove Duplicate Chars From String This was a very interesting function I wrote in my early career. I am still using this function when I have to remove duplicate chars from strings. I have yet to come across a scenario where it does not work so I keep on using it till today. Please leave a comment if there is any better solution to this problem. FIX : Error : 3702 Cannot drop database because it is currently in use This is a very generic error when DROP Database is command is executed and the database is not dropped. The common mistake user is kept the connection open with this database and trying to drop the database. The database cannot be dropped if there is any other connection open along with it. It is always a good idea to take database in single user mode before dropping it. Here is the quick tutorial regarding how to bring the database in single user mode: Using T-SQL | Using SSMS. 2008 Install SQL Server 2008 – How to Upgrade to SQL Server 2008 – Installation Tutorial This was indeed one of the most popular articles in SQL Server 2008. Lots of people wanted to learn how to install SQL SErver 2008 but they were facing various issues while installation. I build this tutorial which becomes reference points for many. Default Collation of SQL Server 2008 What is the collation of SQL Server 2008 default installations? I often see this question confusing many experienced developers as well. Well the answer is in following image. Ahmedabad SQL Server User Group Meeting – November 2008 User group meetings are fun, now a days I am going to User Group meetings every week but there was a case when I have been just a beginner on this subject. The bug of the community was caught on me years ago when I started to present in Ahmedabad and Gandhinagar SQ LServer User Groups. 2009 Validate an XML document in TSQL using XSD My friend Jacob Sebastian wrote an excellent article on the subject XML and XSD. Because of the ‘eXtensible’ nature of XML (eXtensible Markup Language), often there is a requirement to restrict and validate the content of an XML document to a pre-defined structure and values. XSD (XML Schema Definition Language) is the W3C recommended language for describing and validating XML documents. SQL Server implements XSD as XML Schema Collections. Star Join Query Optimization At present, when queries are sent to very large databases, millions of rows are returned. Also the users have to go through extended query response times when joining multiple tables are involved with such queries. ‘Star Join Query Optimization’ is a new feature of SQL Server 2008 Enterprise Edition. This mechanism uses bitmap filtering for improving the performance of some types of queries by the effective retrieval of rows from fact tables. 2010 These puzzles are very interesting and intriguing – there was lots of interest on this subject. If you have free time this weekend. You may want to try them out. SQL SERVER – Challenge – Puzzle – Usage of FAST Hint (Solution)  SQL SERVER – Puzzle – Challenge – Error While Converting Money to Decimal (Solution)  SQL SERVER – Challenge – Puzzle – Why does RIGHT JOIN Exists (Open)  Additionally, I had great fun presenting SQL Server Performance Tuning seminar at fantastic locations in Hyderabad. Installing AdventeWorks Database This has been the most popular request I have received on my blog. Here is the quick video about how one can install AdventureWorks. 2011 Effect of SET NOCOUNT on @@ROWCOUNT There was an interesting incident once while I was presenting a session. I wrote a code and suddenly 10 hands went up in the air.  This was a bit surprise to me as I do not know why they all got alerted. I assumed that there should be something wrong with either project, screen or my display. However the real reason was very interesting – I suggest you read the complete blog post to understand this interesting scenario. Error: Deleting Offline Database and Creating the Same Name This is very interesting because once a user deletes the offline database the MDF and LDF file still exists and if the user attempts to create a new database with the same name it will give error. I found this very interesting and the blog explains the concept very quickly. Have you ever faced a similar situation? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• My Right-to-Left Foot (T-SQL Tuesday #13)

  - by smisner

  As a business intelligence consultant, I often encounter the situation described in this month's T-SQL Tuesday, hosted by Steve Jones ( Blog | Twitter) – “What the Business Says Is Not What the  Business Wants.” Steve posed the question, “What issues have you had in interacting with the business to get your job done?” My profession requires me to have one foot firmly planted in the technology world and the other foot planted in the business world. I learned long ago that the business never says exactly what the business wants because the business doesn't have the words to describe what the business wants accurately enough for IT. Not only do technological-savvy barriers exist, but there are also linguistic barriers between the two worlds. So how do I cope? The adage "a picture is worth a thousand words" is particularly helpful when I'm called in to help design a new business intelligence solution. Many of my students in BI classes have heard me explain ("rant") about left-to-right versus right-to-left design. To understand what I mean about these two design options, let's start with a picture: When we design a business intelligence solution that includes some sort of traditional data warehouse or data mart design, we typically place the data sources on the left, the new solution in the middle, and the users on the right. When I've been called in to help course-correct a failing BI project, I often find that IT has taken a left-to-right approach. They look at the data sources, decide how to model the BI solution as a _______ (fill in the blank with data warehouse, data mart, cube, etc.), and then build the new data structures and supporting infrastructure. (Sometimes, they actually do this without ever having talked to the business first.) Then, when they show what they've built to the business, the business says that is not what we want. Uh-oh. I prefer to take a right-to-left approach. Preferably at the beginning of a project. But even if the project starts left-to-right, I'll do my best to swing it around so that we’re back to a right-to-left approach. (When circumstances are beyond my control, I carry on, but it’s a painful project for everyone – not because of me, but because the approach just doesn’t get to what the business wants in the most effective way.) By using a right to left approach, I try to understand what it is the business is trying to accomplish. I do this by having them explain reports to me, and explaining the decision-making process that relates to these reports. Sometimes I have them explain to me their business processes, or better yet show me their business processes in action because I need pictures, too. I (unofficially) call this part of the project "getting inside the business's head." This is starting at the right side of the diagram above. My next step is to start moving leftward. I do this by preparing some type of prototype. Depending on the nature of the project, this might mean that I simply mock up some data in a relational database and build a prototype report in Reporting Services. If I'm lucky, I might be able to use real data in a relational database. I'll either use a subset of the data in the prototype report by creating a prototype database to hold the sample data, or select data directly from the source. It all depends on how much data there is, how complex the queries are, and how fast I need to get the prototype completed. If the solution will include Analysis Services, then I'll build a prototype cube. Analysis Services makes it incredibly easy to prototype. You can sit down with the business, show them the prototype, and have a meaningful conversation about what the BI solution should look like. I know I've done a good job on the prototype when I get knocked out of my chair so that the business user can explore the solution further independently. (That's really happened to me!) We can talk about dimensions, hierarchies, levels, members, measures, and so on with something tangible to look at and without using those terms. It's not helpful to use sample data like Adventure Works or to use BI terms that they don't really understand. But when I show them their data using the BI technology and talk to them in their language, then they truly have a picture worth a thousand words. From that, we can fine tune the prototype to move it closer to what they want. They have a better idea of what they're getting, and I have a better idea of what to build. So right to left design is not truly moving from the right to the left. But it starts from the right and moves towards the middle, and once I know what the middle needs to look like, I can then build from the left to meet in the middle. And that’s how I get past what the business says to what the business wants.

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• SQLAuthority News – #TechEDIn – TechEd India 2012 – Things to Do and Explore for SQL Enthusiast

  - by pinaldave

  TechEd India 2012 is just 48 hours away and I have been receiving lots of requests regarding how SQL enthusiasts can maximize their time they’ll be spending at TechEd India 2012. Trust me – TechEd is the biggest Tech Event in India and it is much larger in magnitude than we can imagine. There are plenty of tracks there and lots of things to do. Honestly, we need clone ourselves multiple times to completely cover the event. However, I am going to talk about SQL enthusiasts only right now. In this post, I’ll share a few things they can do in this big event. But before I start talking about specific things, there is one thing which is a must – Keynote. There are amazing Keynotes planned every single day at TechEd India 2012. One should not miss them at all. Social Media I am a big believer of the social media. I am everywhere - Twitter, Facebook, LinkedIn and GPlus. I suggest you follow the tag #TechEdIn as well as contribute at the healthy conversation going on right now. You may want to follow a few of the SQL Server enthusiasts who are also attending events like TechEd India. This way, you will know where they are and you can contribute along with them. For a good start, you can follow all the speakers who are presenting at the event. I have linked all the speakers’ names with their respective Twitter accounts. Networking Do not stop meeting new people. Introduce yourself. Catch the speakers after their sessions. Meet other SQL experts and discuss SQL as well as life aside SQL. The best way to start the communication is to talk about something new. Here are a few lines I usually use when I have to break the ice: SQL Server 2012 is just released and I have installed it. How many SQL Server sessions are you going to attend? I am going to attend _________ I am a big fan of SQL Server. Sessions Agenda Day 1 T-SQL Rediscovered with SQL Server 2012 - Jacob Sebastian Catapult your data with SQL Server 2012 integration services - Praveen Srivatsa Processing Big Data with SQL Server 2012 and Hadoop  - Stephan Forte SQL Server Misconceptions and Resolution – A Practical Perspective – Pinal Dave and Vinod Kumar Securing with ContainedDB in SQL Server 2012  - Pranab Majumdar Agenda Day 2 Hand-on-Lab – Exploring Power View with SQL Server 2012 – Ravi S. Maniam Hand-on-Lab - SQL Server 2012 – AlwaysOn Availability Groups  - Amit Ganguli Agenda Day 3 Peeling SQL Server like an Onion: Internals Debunked  - Vinod Kumar Speed Up! – Parallel Processes and Unparalleled Performance  - Pinal Dave Keeping Your Database Available – ‘AlwaysOn’  - Balmukund Lakhani Lesser Known Facts of SQL Server Backup and Restore  - Amit Banerjee Top five reasons why you want SQL Server 2012 BI - Praveen Srivatsa Product Booth and Event Partners There will be a dedicated SQL Server booth at the event. I suggest you stop by there and do communication with SQL Server Experts. Additionally there will be booths of various event partners. Stop by their booth and see if they have a product which can help your career. I know that Pluralsight has recently released my course on their online learning site and if that interests you, you can talk about the subject with them. Bring Your Camera Make a list of the people you want to meet. Follow them on Twitter or send them an email and know their location. Introduce yourself, meet them and have your conversation. Do not forget to take a photo with them and later on, share the photo on social media. It would be nice to send an email to everyone with attached high resolution images if you have their email address. After-hours parties After-hours parties are not always about eating and meeting friends but sometimes, they are very informative. Last time I ended up meeting an SQL expert, and we end up talking for long hours on various aspects of SQL Server. After 4 hours, we figured out that he stays in the same apartment complex as mine and since we have had an excellent friendship, he has then become our family friend. So, my advice is that you start to seek out who is meeting where in the evening and see if you can get invited to the parties. Make new friends but never lose mutual respect by doing something silly. Meet Me I will be at the event for three days straight. I will be around the SQL tracks. Please stop by and introduce yourself. I would like to meet you and talk to you. Meeting folks from the Community is very important as we all speak the same language at the end of the day – SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, SQLServer, T SQL, Technology

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• MySQL Connect 9 Days Away – Optimizer Sessions

  - by Bertrand Matthelié

  72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Following my previous blog post focusing on InnoDB talks at MySQL Connect, let us review today the sessions focusing on the MySQL Optimizer: Saturday, 11.30 am, Room Golden Gate 6: MySQL Optimizer Overview—Olav Sanstå, Oracle The goal of MySQL optimizer is to take a SQL query as input and produce an optimal execution plan for the query. This session presents an overview of the main phases of the MySQL optimizer and the primary optimizations done to the query. These optimizations are based on a combination of logical transformations and cost-based decisions. Examples of optimization strategies the presentation covers are the main query transformations, the join optimizer, the data access selection strategies, and the range optimizer. For the cost-based optimizations, an overview of the cost model and the data used for doing the cost estimations is included. Saturday, 1.00 pm, Room Golden Gate 6: Overview of New Optimizer Features in MySQL 5.6—Manyi Lu, Oracle Many optimizer features have been added into MySQL 5.6. This session provides an introduction to these great features. Multirange read, index condition pushdown, and batched key access will yield huge performance improvements on large data volumes. Structured explain, explain for update/delete/insert, and optimizer tracing will help users analyze and speed up queries. And last but not least, the session covers subquery optimizations in Release 5.6. Saturday, 7.00 pm, Room Golden Gate 4: BoF: Query Optimizations: What Is New and What Is Coming? This BoF presents common techniques for query optimization, covers what is new in MySQL 5.6, and provides a discussion forum in which attendees can tell the MySQL optimizer team which optimizations they would like to see in the future. Sunday, 1.15 pm, Room Golden Gate 8: Query Performance Comparison of MySQL 5.5 and MySQL 5.6—Øystein Grøvlen, Oracle MySQL Release 5.6 contains several improvements in the query optimizer that create improved performance for complex queries. This presentation looks at how MySQL 5.6 improves the performance of many of the queries in the DBT-3 benchmark. Based on the observed improvements, the presentation discusses what makes the specific queries perform better in Release 5.6. It describes the relevant new optimization techniques and gives examples of the types of queries that will benefit from these techniques. Sunday, 4.15 pm, Room Golden Gate 4: Powerful EXPLAIN in MySQL 5.6—Evgeny Potemkin, Oracle The EXPLAIN command of MySQL has long been a very useful tool for understanding how MySQL will execute a query. Release 5.6 of the MySQL database offers several new additions that give more-detailed information about the query plan and make it easier to understand at the same time. This presentation gives an overview of new EXPLAIN features: structured EXPLAIN in JSON format, EXPLAIN for INSERT/UPDATE/DELETE, and optimizer tracing. Examples in the session give insights into how you can take advantage of the new features. They show how these features supplement and relate to each other and to classical EXPLAIN and how and why the MySQL server chooses a particular query plan. You can check out the full program here as well as in the September edition of the MySQL newsletter. Not registered yet? You can still save US$ 300 over the on-site fee – Register Now!

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• Get Information to Your Blog with Microsoft Broadcaster

  - by Matthew Guay

  Do you often have people ask you for advice about technology, or do you write tech-focused blog or newsletter?  Here’s how you can get information to share with your readers about Microsoft technology with Microsoft Broadcaster. Microsoft Broadcaster is a new service from Microsoft to help publishers, bloggers, developers, and other IT professionals find relevant information and resources from Microsoft.  You can use it to help discover things to write about, or simply discover new information about the technology you use.  Broadcaster will also notify you when new resources are available about the topics that interest you.  Let’s look at how you could use this to expand your blog and help your users. Getting Started Head over to the Microsoft Broadcaster site (link below), and click Join to get started. Sign in with your Windows Live ID, or create a new account if you don’t already have one. Near the bottom of the page, add information about your blog, newsletter, or group that you want to share Broadcaster information with.  Click Add when you’re done entering information.  You can enter as many sites or groups as you wish. When you’ve entered all of your information, click the Apply button at the bottom of the page.  Broadcaster will then let you know your information has been submitted, but you’ll need to wait several days to see if you are approved or not. Our application was approved about 2 days after applying, though this may vary.  When you’re approved, you’ll receive an email letting you know.  Return to the Broadcaster website (link below), but this time, click Sign in. Accept the terms of use by clicking I Accept at the bottom of the page. Confirm that your information entered previously is correct, and then click Configure my keywords at the bottom of the page. Now you can pick the topics you want to stay informed about.  Type keywords in the textbox, and it will bring up relevant topics with IntelliSense. Here we’ve added several topics to keep up with. Next select the Microsoft Products you want to keep track of.  If the product you want to keep track of is not listed, make sure to list it in the keywords section as above. Finally, select the types of content you wish to see, including articles, eBooks, webcasts, and more. Finally, when everything’s entered, click Configure My Alerts at the bottom of the page. Broadcaster can automatically email you when new content is found.  If you would like this, click Subscribe.  Otherwise, simply click Access Dashboard to go ahead and find your personalized content. If you choose to receive emails of new content, you’ll have to configure it with Windows Live Alerts.  Click Continue to set this up. Select if you want to receive Messenger alerts, emails, and/or text messages when new content is available.  Click Save when you’re finished. Finally, select how often you want to be notified, and then click Access Dashboard to view the content currently available. Finding Content For Your Blog, Site, or Group Now you can find content specified for your interests from the dashboard.  To access the dashboard in the future, simply go to the Broadcaster site and click Sign In. Here you can see available content, and can search for different topics or customize the topics shown. You’ll see snippets of information from various Microsoft videos, articles, whitepapers, eBooks, and more, depending on your settings.  Click the link at the top of the snippet to view the content, or right-click and copy the link to use in emails or on social networks like Twitter. If you’d like to add this snippet to your website or blog, click the Download content link at the bottom.   Now you can preview what the snippet will look like on your site, and change the width or height to fit your site.  You can view and edit the source code of the snippet from the box at the bottom, and then copy it to use on your site. Copy the code, and paste it in the HTML of a blog post, email, webpage, or anywhere else you wish to share it.  Here we’re pasting it into the HTML editor in Windows Live Writer so we can post it to a blog. After adding a title and opening paragraph, we have a nice blog post that only took a few minutes to put together but should still be useful for our readers.  You can check out the blog post we created at the link below. Readers can click on the links, which will direct them to the content on Microsoft’s websites. Conclusion If you frequently need to find educational and informative content about Microsoft products and services, Broadcaster can be a great service to keep you up to date.  The service worked quite good in our tests, and generally found relevant content to our keywords.  We had difficulty embedding links to eBooks that were listed by Broadcaster, but everything else worked for us.  Now you can always have high quality content to help your customers, coworkers, friends, and more, and you just might find something that will help you, too! Link Microsoft Broadcaster (registration required) Example Post at Techinch.com with Content from Microsoft Broadcaster Similar Articles Productive Geek Tips Create An Electronic Business Card In Outlook 2007Mysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XPAnnouncing the How-To Geek BlogsNew Vista Syntax for Opening Control Panel Items from the Command-lineHow To Create and Publish Blog Posts in Word 2010 & 2007 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Fix Common Inkjet Printer Errors Dual Boot Ubuntu and Windows 7 What is HTML5? Default Programs Editor – One great tool for Setting Defaults Convert BMP, TIFF, PCX to Vector files with RasterVect Free Identify Fonts using WhatFontis.com

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• NoSQL Java API for MySQL Cluster: Questions & Answers

  - by Mat Keep

  The MySQL Cluster engineering team recently ran a live webinar, available now on-demand demonstrating the ClusterJ and ClusterJPA NoSQL APIs for MySQL Cluster, and how these can be used in building real-time, high scale Java-based services that require continuous availability. Attendees asked a number of great questions during the webinar, and I thought it would be useful to share those here, so others are also able to learn more about the Java NoSQL APIs. First, a little bit about why we developed these APIs and why they are interesting to Java developers. ClusterJ and Cluster JPA ClusterJ is a Java interface to MySQL Cluster that provides either a static or dynamic domain object model, similar to the data model used by JDO, JPA, and Hibernate. A simple API gives users extremely high performance for common operations: insert, delete, update, and query. ClusterJPA works with ClusterJ to extend functionality, including - Persistent classes - Relationships - Joins in queries - Lazy loading - Table and index creation from object model By eliminating data transformations via SQL, users get lower data access latency and higher throughput. In addition, Java developers have a more natural programming method to directly manage their data, with a complete, feature-rich solution for Object/Relational Mapping. As a result, the development of Java applications is simplified with faster development cycles resulting in accelerated time to market for new services. MySQL Cluster offers multiple NoSQL APIs alongside Java: - Memcached for a persistent, high performance, write-scalable Key/Value store, - HTTP/REST via an Apache module - C++ via the NDB API for the lowest absolute latency. Developers can use SQL as well as NoSQL APIs for access to the same data set via multiple query patterns – from simple Primary Key lookups or inserts to complex cross-shard JOINs using Adaptive Query Localization Marrying NoSQL and SQL access to an ACID-compliant database offers developers a number of benefits. MySQL Cluster’s distributed, shared-nothing architecture with auto-sharding and real time performance makes it a great fit for workloads requiring high volume OLTP. Users also get the added flexibility of being able to run real-time analytics across the same OLTP data set for real-time business insight. OK – hopefully you now have a better idea of why ClusterJ and JPA are available. Now, for the Q&A. Q & A Q. Why would I use Connector/J vs. ClusterJ? A. Partly it's a question of whether you prefer to work with SQL (Connector/J) or objects (ClusterJ). Performance of ClusterJ will be better as there is no need to pass through the MySQL Server. A ClusterJ operation can only act on a single table (e.g. no joins) - ClusterJPA extends that capability Q. Can I mix different APIs (ie ClusterJ, Connector/J) in our application for different query types? A. Yes. You can mix and match all of the API types, SQL, JDBC, ODBC, ClusterJ, Memcached, REST, C++. They all access the exact same data in the data nodes. Update through one API and new data is instantly visible to all of the others. Q. How many TCP connections would a SessionFactory instance create for a cluster of 8 data nodes? A. SessionFactory has a connection to the mgmd (management node) but otherwise is just a vehicle to create Sessions. Without using connection pooling, a SessionFactory will have one connection open with each data node. Using optional connection pooling allows multiple connections from the SessionFactory to increase throughput. Q. Can you give details of how Cluster J optimizes sharding to enhance performance of distributed query processing? A. Each data node in a cluster runs a Transaction Coordinator (TC), which begins and ends the transaction, but also serves as a resource to operate on the result rows. While an API node (such as a ClusterJ process) can send queries to any TC/data node, there are performance gains if the TC is where most of the result data is stored. ClusterJ computes the shard (partition) key to choose the data node where the row resides as the TC. Q. What happens if we perform two primary key lookups within the same transaction? Are they sent to the data node in one transaction? A. ClusterJ will send identical PK lookups to the same data node. Q. How is distributed query processing handled by MySQL Cluster ? A. If the data is split between data nodes then all of the information will be transparently combined and passed back to the application. The session will connect to a data node - typically by hashing the primary key - which then interacts with its neighboring nodes to collect the data needed to fulfil the query. Q. Can I use Foreign Keys with MySQL Cluster A. Support for Foreign Keys is included in the MySQL Cluster 7.3 Early Access release Summary The NoSQL Java APIs are packaged with MySQL Cluster, available for download here so feel free to take them for a spin today! Key Resources MySQL Cluster on-line demo  MySQL ClusterJ and JPA On-demand webinar  MySQL ClusterJ and JPA documentation MySQL ClusterJ and JPA whitepaper and tutorial

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• Emit Knowledge - social network for knowledge sharing

  - by hajan

  Emit Knowledge, as the words refer - it's a social network for emitting / sharing knowledge from users by users. Those who can benefit the most out of this network is perhaps all of YOU who have something to share with others and contribute to the knowledge world. I've been closely communicating with the core team of this very, very interesting, brand new social network (with specific purpose!) about the concept, idea and the vision they have for their product and I can say with a lot of confidence that this network has real potential to become something from which we will all benefit. I won't speak much about that and would prefer to give you link and try it yourself - http://www.emitknowledge.com Mainly, through the past few months I've been testing this network and it is getting improved all the time. The user experience is great, you can easily find out what you need and it follows some known patterns that are common for all social networks. They have some real good ideas and plans that are already under development for the next updates of their product. You can do micro blogging or you can do regular normal blogging… it’s up to you, and the way it works, it is seamless. Here is a short Question and Answers (QA) interview I made with the lead of the team, Marijan Nikolovski: 1. Can you please explain us briefly, what is Emit Knowledge? Emit Knowledge is a brand new knowledge based social network, delivering quality content from users to users. We believe that people’s knowledge, experience and professional thoughts compose quality content, worth sharing among millions around the world. Therefore, we created the platform that matches people’s need to share and gain knowledge in the most suitable and comfortable way. Easy to work with, Emit Knowledge lets you to smoothly craft and emit knowledge around the globe. 2. How 'old' is Emit Knowledge? In hamster’s years we are almost five years old start-up :). Just kidding. We’ve released our public beta about three months ago. Our official release date is 27 of June 2012. 3. How did you come up with this idea? Everything started from a simple idea to solve a complex problem. We’ve seen that the social web has become polluted with data and is on the right track to lose its base principles – socialization and common cause. That was our start point. We’ve gathered the team, drew some sketches and started to mind map the idea. After several idea refactoring’s Emit Knowledge was born. 4. Is there any competition out there in the market? Currently we don't have any competitors that share the same cause. What makes our platform different is the ideology that our product promotes and the functionalities that our platform offers for easy socialization based on interests and knowledge sharing. 5. What are the main technologies used to build Emit Knowledge? Emit Knowledge was built on a heterogeneous pallet of technologies. Currently, we have four of separation: UI – Built on ASP.NET MVC3 and Knockout.js; Messaging infrastructure – Build on top of RabbitMQ; Background services – Our in-house solution for job distribution, orchestration and processing; Data storage – Build on top of MongoDB; What are the main reasons you've chosen ASP.NET MVC? Since all of our team members are .NET engineers, the decision was very natural. ASP.NET MVC is the only Microsoft web stack that sticks to the HTTP behavioral standards. It is easy to work with, have a tiny learning curve and everyone who is familiar with the HTTP will understand its architecture and convention without any difficulties. 6. What are the main reasons for choosing ASP.NET MVC? Since all of our team members are .NET engineers, the decision was very natural. ASP.NET MVC is the only Microsoft web stack that sticks to the HTTP behavioral standards. It is easy to work with, have a tiny learning curve and everyone who is familiar with the HTTP will understand its architecture and convention without any difficulties. 7. Did you use some of the latest Microsoft technologies? If yes, which ones? Yes, we like to rock the cutting edge tech house. Currently we are using Microsoft’s latest technologies like ASP.NET MVC, Web API (work in progress) and the best for the last; we are utilizing Windows Azure IaaS to the bone. 8. Can you please tell us shortly, what would be the benefit of regular bloggers in other blogging platforms to join Emit Knowledge? Well, unless you are some of the smoking ace gurus whose blogs are followed by a large number of users, our platform offers knowledge based segregated community equipped with tools that will enable both current and future users to expand their relations and to self-promote in the community based on their activity and knowledge sharing. 10. I see you are working very intensively and there is already integration with some third-party services to make the process of sharing and emitting knowledge easier, which services did you integrate until now and what do you plan do to next? We have “reemit” functionality for internal sharing and we also support external services like: Twitter; LinkedIn; Facebook; For the regular bloggers we have an extra cream, Windows Live Writer support for easy blog posts emitting. 11. What should we expect next? Currently, we are working on a new fancy community feature. This means that we are going to support user groups to be formed. So for all existing communities and user groups out there, wait us a little bit, we are coming for rescue :). One of the top next features they are developing is the Community Feature. It means, if you have your own User Group, Community Group or any other Group on which you and your users are mostly blogging or sharing (emitting) knowledge in various ways, Emit Knowledge as a platform will help you have everything you need to promote your group, make new followers and host all the necessary stuff that you have had need of. I would invite you to try the network and start sharing knowledge in a way that will help you gather new followers and spread your knowledge faster, easier and in a more efficient way! Let’s Emit Knowledge!

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• SPARC T4-4 Delivers World Record First Result on PeopleSoft Combined Benchmark

  - by Brian

  Oracle's SPARC T4-4 servers running Oracle's PeopleSoft HCM 9.1 combined online and batch benchmark achieved World Record 18,000 concurrent users while executing a PeopleSoft Payroll batch job of 500,000 employees in 43.32 minutes and maintaining online users response time at < 2 seconds. This world record is the first to run online and batch workloads concurrently. This result was obtained with a SPARC T4-4 server running Oracle Database 11g Release 2, a SPARC T4-4 server running PeopleSoft HCM 9.1 application server and a SPARC T4-2 server running Oracle WebLogic Server in the web tier. The SPARC T4-4 server running the application tier used Oracle Solaris Zones which provide a flexible, scalable and manageable virtualization environment. The average CPU utilization on the SPARC T4-2 server in the web tier was 17%, on the SPARC T4-4 server in the application tier it was 59%, and on the SPARC T4-4 server in the database tier was 35% (online and batch) leaving significant headroom for additional processing across the three tiers. The SPARC T4-4 server used for the database tier hosted Oracle Database 11g Release 2 using Oracle Automatic Storage Management (ASM) for database files management with I/O performance equivalent to raw devices. This is the first three tier mixed workload (online and batch) PeopleSoft benchmark also processing PeopleSoft payroll batch workload. Performance Landscape PeopleSoft HR Self-Service and Payroll Benchmark Systems Users Ave Response Search (sec) Ave Response Save (sec) Batch Time (min) Streams SPARC T4-2 (web) SPARC T4-4 (app) SPARC T4-2 (db) 18,000 0.944 0.503 43.32 64 Configuration Summary Application Configuration: 1 x SPARC T4-4 server with 4 x SPARC T4 processors, 3.0 GHz 512 GB memory 5 x 300 GB SAS internal disks 1 x 100 GB and 2 x 300 GB internal SSDs 2 x 10 Gbe HBA Oracle Solaris 11 11/11 PeopleTools 8.52 PeopleSoft HCM 9.1 Oracle Tuxedo, Version 10.3.0.0, 64-bit, Patch Level 031 Java Platform, Standard Edition Development Kit 6 Update 32 Database Configuration: 1 x SPARC T4-4 server with 4 x SPARC T4 processors, 3.0 GHz 256 GB memory 3 x 300 GB SAS internal disks Oracle Solaris 11 11/11 Oracle Database 11g Release 2 Web Tier Configuration: 1 x SPARC T4-2 server with 2 x SPARC T4 processors, 2.85 GHz 256 GB memory 2 x 300 GB SAS internal disks 1 x 100 GB internal SSD Oracle Solaris 11 11/11 PeopleTools 8.52 Oracle WebLogic Server 10.3.4 Java Platform, Standard Edition Development Kit 6 Update 32 Storage Configuration: 1 x Sun Server X2-4 as a COMSTAR head for data 4 x Intel Xeon X7550, 2.0 GHz 128 GB memory 1 x Sun Storage F5100 Flash Array (80 flash modules) 1 x Sun Storage F5100 Flash Array (40 flash modules) 1 x Sun Fire X4275 as a COMSTAR head for redo logs 12 x 2 TB SAS disks with Niwot Raid controller Benchmark Description This benchmark combines PeopleSoft HCM 9.1 HR Self Service online and PeopleSoft Payroll batch workloads to run on a unified database deployed on Oracle Database 11g Release 2. The PeopleSoft HRSS benchmark kit is a Oracle standard benchmark kit run by all platform vendors to measure the performance. It's an OLTP benchmark where DB SQLs are moderately complex. The results are certified by Oracle and a white paper is published. PeopleSoft HR SS defines a business transaction as a series of HTML pages that guide a user through a particular scenario. Users are defined as corporate Employees, Managers and HR administrators. The benchmark consist of 14 scenarios which emulate users performing typical HCM transactions such as viewing paycheck, promoting and hiring employees, updating employee profile and other typical HCM application transactions. All these transactions are well-defined in the PeopleSoft HR Self-Service 9.1 benchmark kit. This benchmark metric is the weighted average response search/save time for all the transactions. The PeopleSoft 9.1 Payroll (North America) benchmark demonstrates system performance for a range of processing volumes in a specific configuration. This workload represents large batch runs typical of a ERP environment during a mass update. The benchmark measures five application business process run times for a database representing large organization. They are Paysheet Creation, Payroll Calculation, Payroll Confirmation, Print Advice forms, and Create Direct Deposit File. The benchmark metric is the cumulative elapsed time taken to complete the Paysheet Creation, Payroll Calculation and Payroll Confirmation business application processes. The benchmark metrics are taken for each respective benchmark while running simultaneously on the same database back-end. Specifically, the payroll batch processes are started when the online workload reaches steady state (the maximum number of online users) and overlap with online transactions for the duration of the steady state. Key Points and Best Practices Two Oracle PeopleSoft Domain sets with 200 application servers each on a SPARC T4-4 server were hosted in 2 separate Oracle Solaris Zones to demonstrate consolidation of multiple application servers, ease of administration and performance tuning. Each Oracle Solaris Zone was bound to a separate processor set, each containing 15 cores (total 120 threads). The default set (1 core from first and third processor socket, total 16 threads) was used for network and disk interrupt handling. This was done to improve performance by reducing memory access latency by using the physical memory closest to the processors and offload I/O interrupt handling to default set threads, freeing up cpu resources for Application Servers threads and balancing application workload across 240 threads. See Also Oracle PeopleSoft Benchmark White Papers oracle.com SPARC T4-2 Server oracle.com OTN SPARC T4-4 Server oracle.com OTN PeopleSoft Enterprise Human Capital Management oracle.com OTN PeopleSoft Enterprise Human Capital Management (Payroll) oracle.com OTN Oracle Solaris oracle.com OTN Oracle Database 11g Release 2 Enterprise Edition oracle.com OTN Disclosure Statement Oracle's PeopleSoft HR and Payroll combined benchmark, www.oracle.com/us/solutions/benchmark/apps-benchmark/peoplesoft-167486.html, results 09/30/2012.

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• BIP and Mapviewer Mash Up I

  - by Tim Dexter

  I was out in Yellowstone last week soaking up various wildlife and a bit too much rain ... good to be back until the 95F heat yesterday. Taking a little break from the Excel templates; the dev folks are planing an Excel patch in the next week or so that will add a mass of new functionality. At the risk of completely mis leading you I'm going to hang back a while. What I have written so far holds true and will continue to do so. This week, I have been mostly eating 'mapviewer' ... answers on a post card please, TV show and character. I had a request to show how BIP can call mapviewer and render a dynamic map in an output. So I hit the books and colleagues for some answers. Mapviewer is Oracle's geographic information system, hereby known as GIS. I use it a lot in our BIEE demos where the interaction with the maps is very impressive. Need a map of California and its congressional districts? I have contacts; Jerry and David with their little black box of maps. Once in my possession I can build highly interactive, clickable maps that allow the user to drill into more information using a very friendly interface driving BIEE content and navigation. But what about maps in BIP output? Bryan Wise, who has written some articles on this blog did some work a while back with the PL/SQL API interface. The extract for the report called a function that in turn called the mapviewer server, passing a set of mapping requirements, it then returned a URL to a cached copy of that map. Easy to then have BIP render that image. Thats still very doable. You need to install a couple of packages and then load the mapviewer java APIs into the database. Then you can write your function to the APIs. A little involved? Maybe, but the database is doing all the heavy lifting for you. I thought I would investigate another method for getting the maps back into BIP. There is a URL interface you can call, this involves building an XML message to be passed to the mapviewer server. It's pretty straightforward to use on the mapviewer side. On the BIP side things are little more tricksy. After some unexpected messing about I finally got the ubiquitous Hello World map to render using the URL method. Not the most exciting map in the world, lots of ocean and a rather long URL to get it to render. http://127.0.0.1:9704/mapviewer/omserver?xml_request=%3Cmap_request%20title=%22Hello%20World%22%20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E Notice all of the encoding in the URL string to handle the spaces, quotes, etc. All necessary to get BIP to make the call to the mapviewer server correctly without truncating the URL if it hits a real space rather than a %20. With that in mind constructing the URL was pretty simple. I'm not going to get into the content of the URL too much, for that you need to bone up on the mapviewer XML API. Check out the home page here and the documentation here. To make the template portable I used the standard CURRENT_SERVER_URL parameter from the BIP server and declared that in my template. <?param@begin:CURRENT_SERVER_URL;'myserver'?> Ignore the 'myserver', that was just a dummy value for testing at runtime it will resolve to: 'http://yourserver:port/xmlpserver' Not quite what we need as mapviewer has its own server path, in my case I needed 'mapviewer/omserver?xml_request=' as the fixed path to the mapviewer request URL. A little concatenation and substringing later I came up with <?param@begin:mURL;concat(substring($CURRENT_SERVER_URL,1,22),'mapviewer/omserver?xml_request=')?> Thats the basic URL that I can then build on. To get the Hello World map I need to add the following: <map_request title="Hello World" datasource="cagis" format="GIF_STREAM"/> Those angle brackets were the source of my headache, BIPs XSLT engine was attempting to process them rather than just pass them. Hok Min to the rescue ... again. I owe him lunch when I get out to HQ again! To solve the problem, I needed to escape all the characters and white space and then use native XSL to assign the string to a parameter. <xsl:param xdofo:ctx="begin"name="pXML">%3Cmap_request%20title=%22Hello%20World%22 %20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E</xsl:param> I did not need to assign it to a parameter but I felt that if I were going to do anything more serious than Hello World like plotting points of interest on the map. I would need to dynamically build the URL, so using a set of parameters or variables that I then concatenated would be easier. Now I had the initial server string and the request all I then did was combine the two using a concat: concat($mURL,$pXML) Embedding that into an image tag: <fo:external-graphic src="url({concat($mURL,$pXML)})"/> and I was done. Notice the curly braces to get the concat evaluated prior to the image call. As you will see next time, building the XML message to go onto the URL can get quite complex but I have used it with some data. Ultimately, it would be easier to build an extension to BIP to handle the data to be plotted, it would then build the XML message, call mapviewer and return a URL to the map image for BIP to render. More on that next time ...

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• Beginner’s Guide to Flock, the Social Media Browser

  - by Asian Angel

  Are you wanting a browser that can work as a social hub from the first moment that you start it up? If you love the idea of a browser that is ready to go out of the box then join us as we look at Flock. During the Install Process When you are installing Flock there are two install windows that you should watch for. The first one lets you choose between the “Express Setup & Custom Setup”. We recommend the “Custom Setup”. Once you have selected the “Custom Setup” you can choose which of the following options will enabled. Notice the “anonymous usage statistics” option at the bottom…you can choose to leave this enabled or disable it based on your comfort level. The First Look When you start Flock up for the first time it will open with three tabs. All three are of interest…especially if this is your first time using Flock. With the first tab you can jump right into “logging in/activating” favorite social services within Flock. This page is set to display each time that you open Flock unless you deselect the option in the lower left corner. The second tab provides a very nice overview of Flock and its’ built-in social management power. The third and final page can be considered a “Personal Page”. You can make some changes to the content displayed for quick and easy access and/or monitoring “Twitter Search, Favorite Feeds, Favorite Media, Friend Activity, & Favorite Sites”. Use the “Widget Menu” in the upper left corner to select the “Personal Page Components” that you would like to use. In the upper right corner there is a built-in “Search Bar” and buttons for “Posting to Your Blog & Uploading Media”. To help personalize the “My World Page” just a bit more you can even change the text to your name or whatever best suits your needs. The Flock Toolbar The “Flock Toolbar” is full of social account management goodness. In order from left to right the buttons are: My World (Homepage), Open People Sidebar, Open Media Bar, Open Feeds Sidebar, Webmail, Open Favorites Sidebar, Open Accounts and Services Sidebar, Open Web Clipboard Sidebar, Open Blog Editor, & Open Photo Uploader. The buttons will be “highlighted” with a blue background to help indicate which area you are in. The first area will display a listing of people that you are watching/following at the services shown here. Clicking on the “Media Bar Button” will display the following “Media Slider Bar” above your “Tab Bar”. Notice that there is a built-in “Search Bar” on the right side. Any photos, etc. clicked on will be opened in the currently focused tab below the “Media Bar”. Here is a listing of the “Media Streams” available for viewing. By default Flock will come with a small selection of pre-subscribed RSS Feeds. You can easily unsubscribe, rearrange, add custom folders, or non-categorized feeds as desired. RSS Feeds subscribed to here can be viewed combined together as a single feed (clickable links) in the “My World Page”. or can be viewed individually in a new tab. Very nice! Next on the “Flock Toolbar is the “Webmail Button”. You can set up access to your favorite “Yahoo!, Gmail, & AOL Mail” accounts from here. The “Favorites Sidebar” combines your “Browser History & Bookmarks” into one convenient location. The “Accounts and Services Sidebar” gives you quick and easy access to get logged into your favorite social accounts. Clicking on any of the links will open that particular service’s login page in a new tab. Want to store items such as photos, links, and text to add into a blog post or tweet later on? Just drag and drop them into the “Web Clipboard Sidebar” for later access. Clicking on the “Blog Editor Button” will open up a separate blogging window to compose your posts in. If you have not logged into or set up an account yet in Flock you will see the following message window. The “Blogging Window”…nice, simple, and straightforward. If you are not already logged into your photo account(s) then you will see the following message window when you click on the “Photo Uploader Button”. Clicking “OK” will open the “Accounts and Services Sidebar” with compatible photo services highlighted in a light yellow color. Log in to your favorite service to start uploading all those great images. After Setting Up Here is what our browser looked like after setting up some of our favorite services. The Twitter feed is certainly looking nice and easy to read through… Some tweaking in the “RSS Feeds Sidebar” makes for a perfect reading experience. Keeping up with our e-mail is certainly easy to do too. A look back at the “Accounts and Services Sidebar” shows that all of our accounts are actively logged in (green dot on the right side). Going back to our “My World Page” you can see how nice everything looks for monitoring our “Friend Activity & Favorite Feeds”. Moving on to regular browsing everything is looking very good… Flock is a perfect choice for anyone wanting a browser and social hub all built into a single app. Conclusion Anyone who loves keeping up with their favorite social services while browsing will find using Flock to be a wonderful experience. You literally get the best of both worlds with this browser. Links Download Flock The Official Flock Extensions Homepage The Official Flock Toolbar Homepage Similar Articles Productive Geek Tips Add Color Coding to Windows 7 Media Center Program GuideAdd Social Bookmarking (Digg This!) Links to your Wordpress BlogHow to use an ISO image on Ubuntu LinuxAdvertise on How-To GeekFixing When Windows Media Player Library Won’t Let You Add Files TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Have Fun Editing Photo Editing with Citrify Outlook Connector Upgrade Error Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause

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• Merck Serono Gains Deep Understanding of Product Portfolio Value-Drivers, Risks, and Sales Expectations Through Forecasting Solution

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Merck Serono S.A. is the biopharmaceutical division of Merck KGaA. It offers leading brands in 150 countries to help patients with cancer, multiple sclerosis, infertility, endocrine and metabolic disorders, as well as cardiovascular diseases. Challenges: Establish a better decision-making framework for its complex, development portfolio of pharmaceutical products, where single-point estimates or expected averages of portfolio values, portfolio risks, and sales forecasts are insufficient and can be misleading Enable the company to be aware at all times of the range of possible outcomes of technical and market risks and uncertainties, such as the technical uncertainty of whether a product will produce the desired clinical outcomes, or the market-related uncertainty of whether a product will be outperformed by its competitors Solutions to Overcome the Challenges: Used Oracle Crystal Ball to devise a Monte-Carlo-based approach to better analyze and define the values and risks of the company’s development portfolio, laying the groundwork for optimized decision-making Enabled a better understanding of the range of potential values and risks to improve portfolio planning Enabled detailed analysis of the likelihood of favorable or unfavorable outcomes, such as the likelihood of whether Merck Serono can meet its sales targets planned for the next ten years with its existing product portfolio Gained the ability to take into account correlative risks, synergies and project interactions, enabling Merck Serono to better forecast what the company may achieve—for example, that there is a 70% probability of a particular sales target being met Established Monte-Carlo-based analysis using Oracle Crystal Ball as a useful element in decision-making at the board level, as the approach provides a better analysis of values and risks associated with the company’s product portfolio “Oracle Crystal Ball enables us to make Monte Carlo simulations of the potential value and sales of our development portfolio. It is a very powerful tool for gaining a thorough understanding and improved awareness of value drivers, uncertainties, and risks, along with associated probabilities.” – Riccardo Lampariello, Associate Director, Merck Serono S.A Why Oracle “We chose Oracle Crystal Ball to enable us to perform Monte Carlo analysis, which gives us a deeper understanding and improved awareness of the value drivers, uncertainties and risks of our portfolio of development projects,” said Kimber Hardy, head of valuation and analysis, Merck Serono S.A. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Click here to read the full version of the customer success story Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• PeopleSoft at Alliance 2012 Executive Forum

  - by John Webb

  Guest Posting From Rebekah Jackson This week I jointed over 4,800 Higher Ed and Public Sector customers and partners in Nashville at our annual Alliance conference.   I got lost easily in the hallways of the sprawling Gaylord Opryland Hotel. I carried the resort map with me, and I would still stand for several minutes at a very confusing junction, studying the map and the signage on the walls. Hallways led off in many directions, some with elevators going down here and stairs going up there. When I took a wrong turn I would instantly feel stuck, lose my bearings, and occasionally even have to send out a call for help.    It strikes me that the theme for the Executive Forum this year outlines a less tangible but equally disorienting set of challenges that our higher education customer’s CIOs are facing: Making Decisions at the Intersection of Business Value, Strategic Investment, and Enterprise Technology. The forces acting upon higher education institutions today are not neat, straight-forward decision points, where one can glance to the right, glance to the left, and then quickly choose the best course of action. The operational, technological, and strategic factors that must be considered are complex, interrelated, messy…and the stakes are high. Michael Horn, co-author of “Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns”, set the tone for the day. He introduced the model of disruptive innovation, which grew out of the research he and his colleagues have done on ‘Why Successful Organizations Fail’. Highly simplified, the pattern he shared is that things start out decentralized, take a leap to extreme centralization, and then experience progressive decentralization. Using computers as an example, we started with a slide rule, then developed the computer which centralized in the form of mainframes, and gradually decentralized to mini-computers, desktop computers, laptops, and now mobile devices. According to Michael, you have more computing power in your cell phone than existed on the planet 60 years ago, or was on the first rocket that went to the moon. Applying this pattern to Higher Education means the introduction of expensive and prestigious private universities, followed by the advent of state schools, then by community colleges, and now online education. Michael shared statistics that indicate 50% of students will be taking at least one on line course by 2014…and by some measures, that’s already the case today. The implication is that technology moves from being the backbone of the campus, the IT department’s domain, and pushes into the academic core of the institution. Innovative programs are underway at many schools like Bellevue and BYU Idaho, joined by startups and disruptive new players like the Khan Academy.   This presents both threat and opportunity for higher education institutions, and means that IT decisions cannot afford to be disconnected from the institution’s strategic plan. Subsequent sessions explored this theme.    Theo Bosnak, from Attain, discussed the model they use for assessing the complete picture of an institution’s financial health. Compounding the issue are the dramatic trends occurring in technology and the vendors that provide it. Ovum analyst Nicole Engelbert, shared her insights next and suggested that incremental changes are no longer an option, instead fundamental changes are affecting the landscape of enterprise technology in higher ed.    Nicole closed with her recommendation that institutions focus on the trends in higher education with an eye towards the strategic requirements and business value first. Technology then is the enabler.   The last presentation of the day was from Tom Fisher, Sr. Vice President of Cloud Services at Oracle. Tom runs the delivery arm of the Cloud Services group, and shared his thoughts candidly about his experiences with cloud deployments as well as key issues around managing costs and security in cloud deployments. Okay, we’ve covered a lot of ground at this point, from financials planning, business strategy, and cloud computing, with the possibility that half of the institutions in the US might not be around in their current form 10 years from now. Did I forget to mention that was raised in the morning session? Seems a little hard to believe, and yet Michael Horn made a compelling point. Apparently 100 years ago, 8 of the top 10 education institutions in the world were German. Today, the leading German school is ranked somewhere in the 40’s or 50’s. What will the landscape be 100 years from now? Will there be an institution from China, India, or Brazil in the top 10? As Nicole suggested, maybe US parents will be sending their children to schools overseas much sooner, faced with the ever-increasing costs of a US based education. Will corporations begin to view skill-based certification from an online provider as a viable alternative to a 4 year degree from an accredited institution, fundamentally altering the education industry as we know it?

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• 5 minutes WIF: Make your ASP.NET application use test-STS

  - by DigiMortal

  Windows Identity Foundation (WIF) provides us with simple and dummy STS application we can use to develop our system with no actual STS in place. In this posting I will show you how to add STS support to your existing application and how to generate dummy application that plays you real STS. Word of caution! Although it is relatively easy to build your own STS using WIF tools I don’t recommend you to build it. Identity providers must be highly secure and stable in every means and this makes development of your own STS very complex task. If it is possible then use some known STS solution. I suppose you have WIF and WIF SDK installed on your development machine. If you don’t then here are the links to download pages: Windows Identity Foundation Windows Identity Foundation SDK Adding STS support to your web application Suppose you have web application and you want to externalize authentication so your application is able to detect users, send unauthenticated users to login and work in other terms exactly like it worked before. WIF tools provide you with all you need. 1. Click on your web application project and select “Add STS reference…” from context menu to start adding or updating STS settings for web application. 2. Insert your application URI in application settings window. Note that web.config file is already selected for you. I inserted URI that corresponds to my web application address under IIS Express. This URI must exist (later) because otherwise you cannot use dummy STS service. 3. Select “Create a new STS project in the current solution” and click Next button. 4. Summary screen gives you information about how your site will use STS. You can run this wizard always when you have to modify STS parameters. Click Finish. If everything goes like expected then new web site will be added to your solution and it is named as YourWebAppName_STS. Dummy STS application Image on right shows you dummy STS web site. Yes, it is created as web site project not as web application. But it still works nice and you don’t have to make there any modifications. It just works but it is dummy one. Why dummy STS? Some points about dummy STS web site: Dummy STS is not template for your own custom STS identity provider. Dummy STS is very good and simple replacement of real STS so you have more flexible development environment and you don’t have to authenticate yourself in real service. Of course, you can modify dummy STS web site to mimic some behavior of your real STS. Pages in dummy STS Dummy STS has two pages – Login.aspx and  Default.aspx. Default.aspx is the page that handles requests to STS service. Login.aspx is the page where authentication takes place. Dummy STS authenticates users using FBA. You can insert whatever username you like and dummy STS still works. You can take a look at the code behind these pages to get some idea about how this dummy service is built up. But again – this service is there to simplify your life as developer. Authenticating users using dummy STS If you are using development web server that ships with Visual Studio 2010 I suggest you to switch over to IIS or IIS Express and make some more configuration changes as described in my previous posting Making WIF local STS to work with your ASP.NET application. When you are done with these little modifications you are ready to run your application and see how authentication works. If everything is okay then you are redirected to dummy STS login page when running your web application. Adam Carter is provided as username by default. If you click on submit button you are authenticated and redirected to application page. In my case it looks like this. Conclusion As you saw it is very easy to set up your own dummy STS web site for testing purposes. You coded nothing. You just ran wizard, inserted some data, modified configuration a little bit and you were done. Later, when your application goes to production you can run again this STS configuration utility and it generates correct settings for your real STS service automatically.

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• Package Manager Console For More Than Managing Packages

  - by Steve Michelotti

  Like most developers, I prefer to not have to pick up the mouse if I don’t have to. I use the Executor launcher for almost everything so it’s extremely rare for me to ever click the “Start” button in Windows. I also use shortcuts keys when I can so I don’t have to pick up the mouse. By now most people know that the Package Manager Console that comes with NuGet is PowerShell embedded inside of Visual Studio. It is based on its PowerConsole predecessor which was the first (that I’m aware of) to embed PowerShell inside of Visual Studio and give access to the Visual Studio automation DTE object. It does this through an inherent $dte variable that is automatically available and ready for use. This variable is also available inside of the NuGet Package Manager console. Adding a new class file to a Visual Studio project is one of those mundane tasks that should be easier. First I have to pick up the mouse. Then I have to right-click where I want it file to go and select “Add –> New Item…” or “Add –> Class…”   If you know the Ctrl+Shift+A shortcut, then you can avoid the mouse for adding a new item but you have to manually assign a shortcut for adding a new class. At this point it pops up a dialog just so I can enter the name of the class I want. Since this is one of the most common tasks developers do, I figure there has to be an easier way and a way that avoids picking up the mouse and popping up dialogs. This is where your embedded PowerShell prompt in Visual Studio comes in. The first thing you should do is to assign a keyboard shortcut so that you can get a PowerShell prompt (i.e., the Package Manager console) quickly without ever picking up the mouse. I assign “Ctrl+P, Ctrl+M” because “P + M” stands for “Package Manager” so it is easy to remember:   At this point I can type this command to add a new class: PM> $dte.ItemOperations.AddNewItem("Code\Class", "Foo.cs") which will result in the class being added: At this point I’ve satisfied my original goal of not having to pick up a mouse and not having the “Add New Item” dialog pop up. However, having to remember that $dte method call is not very user-friendly at all. The best thing to do is to make this a re-usable function that always loads when Visual Studio starts up. There is a $profile variable that you can use to figure out where that location is for your machine: PM> $profile C:\Users\steve.michelotti\Documents\WindowsPowerShell\NuGet_profile.ps1 If the NuGet_profile.ps1 file does not already exist, you can just create it yourself and place it in the directory. Now you can put a function inside like this: 1: function addClass($className) 2: { 3: if ($className.EndsWith(".cs") -eq $false) { 4: $className = $className + ".cs" 5: } 6: 7: $dte.ItemOperations.AddNewItem("Code\Class", $className) 8: } Since it’s in the NuGet_profile.ps1 file, this function will automatically always be available for me after starting Visual Studio. Now I can simply do this: PM> addClass Foo At this point, we have a *very* nice developer experience. All I did to add a new class was: “Ctrl-P, Ctrl-M”, then “addClass Foo”. No mouse, no pop up dialogs, no complex commands to remember. In fact, PowerShell gives you auto-completion as well. If I type “addc” followed by [TAB], then intellisense pops up: You can see my custom function appear in intellisense above. Now I can type the next letter “c” and [TAB] to auto-complete the command. And if that’s still too many key strokes for you, then you can create your own PowerShell custom alias for your function like this: PM> Set-Alias addc addClass PM> addc Foo While all this is very useful, I did run into some issues which prompted me to make even further customization. This command will add the new class file to the current active directory. Depending on your context, this may not be what you want. For example, by convention all view model objects go in the “Models” folder in an MVC project. So if the current document is in the Controllers folder, it will add your class to that folder which is not what you want. You want it to always add it to the “Models” folder if you are adding a new model in an MVC project. For this situation, I added a new function called “addModel” which looks like this: 1: function addModel($className) 2: { 3: if ($className.EndsWith(".cs") -eq $false) { 4: $className = $className + ".cs" 5: } 6: 7: $modelsDir = $dte.ActiveSolutionProjects[0].UniqueName.Replace(".csproj", "") + "\Models" 8: $dte.Windows.Item([EnvDTE.Constants]::vsWindowKindSolutionExplorer).Activate() 9: $dte.ActiveWindow.Object.GetItem($modelsDir).Select([EnvDTE.vsUISelectionType]::vsUISelectionTypeSelect) 10: $dte.ItemOperations.AddNewItem("Code\Class", $className) 11: } First I figure out the path to the Models directory on line #7. Then I activate the Solution Explorer window on line #8. Then I make sure the Models directory is selected so that my context is correct when I add the new class and it will be added to the Models directory as desired. These are just a couple of examples for things you can do with the PowerShell prompt that you have available in the Package Manager console. As developers we spend so much time in Visual Studio, why would you not customize it so that you can work in whatever way you want to work?! The next time you’re not happy about the way Visual Studio makes you do a particular task – automate it! The sky is the limit.

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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• WIF, ADFS 2 and WCF&ndash;Part 6: Chaining multiple Token Services

  - by Your DisplayName here!

  See the previous posts first. So far we looked at the (simpler) scenario where a client acquires a token from an identity provider and uses that for authentication against a relying party WCF service. Another common scenario is, that the client first requests a token from an identity provider, and then uses this token to request a new token from a Resource STS or a partner’s federation gateway. This sounds complicated, but is actually very easy to achieve using WIF’s WS-Trust client support. The sequence is like this: Request a token from an identity provider. You use some “bootstrap” credential for that like Windows integrated, UserName or a client certificate. The realm used for this request is the identifier of the Resource STS/federation gateway. Use the resulting token to request a new token from the Resource STS/federation gateway. The realm for this request would be the ultimate service you want to talk to. Use this resulting token to authenticate against the ultimate service. Step 1 is very much the same as the code I have shown in the last post. In the following snippet, I use a client certificate to get a token from my STS: private static SecurityToken GetIdPToken() {     var factory = new WSTrustChannelFactory(         new CertificateWSTrustBinding(SecurityMode.TransportWithMessageCredential,         idpEndpoint);     factory.TrustVersion = TrustVersion.WSTrust13;       factory.Credentials.ClientCertificate.SetCertificate(         StoreLocation.CurrentUser,         StoreName.My,         X509FindType.FindBySubjectDistinguishedName,         "CN=Client");       var rst = new RequestSecurityToken     {         RequestType = RequestTypes.Issue,         AppliesTo = new EndpointAddress(rstsRealm),         KeyType = KeyTypes.Symmetric     };       var channel = factory.CreateChannel();     return channel.Issue(rst); } To use a token to request another token is slightly different. First the IssuedTokenWSTrustBinding is used and second the channel factory extension methods are used to send the identity provider token to the Resource STS: private static SecurityToken GetRSTSToken(SecurityToken idpToken) {     var binding = new IssuedTokenWSTrustBinding();     binding.SecurityMode = SecurityMode.TransportWithMessageCredential;       var factory = new WSTrustChannelFactory(         binding,         rstsEndpoint);     factory.TrustVersion = TrustVersion.WSTrust13;     factory.Credentials.SupportInteractive = false;       var rst = new RequestSecurityToken     {         RequestType = RequestTypes.Issue,         AppliesTo = new EndpointAddress(svcRealm),         KeyType = KeyTypes.Symmetric     };       factory.ConfigureChannelFactory();     var channel = factory.CreateChannelWithIssuedToken(idpToken);     return channel.Issue(rst); } For this particular case I chose an ADFS endpoint for issued token authentication (see part 1 for more background). Calling the service now works exactly like I described in my last post. You may now wonder if the same thing can be also achieved using configuration only – absolutely. But there are some gotchas. First of all the configuration files becomes quite complex. As we discussed in part 4, the bindings must be nested for WCF to unwind the token call-stack. But in this case svcutil cannot resolve the first hop since it cannot use metadata to inspect the identity provider. This binding must be supplied manually. The other issue is around the value for the realm/appliesTo when requesting a token for the R-STS. Using the manual approach you have full control over that parameter and you can simply use the R-STS issuer URI. Using the configuration approach, the exact address of the R-STS endpoint will be used. This means that you may have to register multiple R-STS endpoints in the identity provider. Another issue you will run into is, that ADFS does only accepts its configured issuer URI as a known realm by default. You’d have to manually add more audience URIs for the specific endpoints using the ADFS Powershell commandlets. I prefer the “manual” approach. That’s it. Hope this is useful information.

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• Self-signed certificates for a known community

  - by costlow

  Recently announced changes scheduled for Java 7 update 51 (January 2014) have established that the default security slider will require code signatures and the Permissions Manifest attribute. Code signatures are a common practice recommended in the industry because they help determine that the code your computer will run is the same code that the publisher created. This post is written to help users that need to use self-signed certificates without involving a public Certificate Authority. The role of self-signed certificates within a known community You may still use self-signed certificates within a known community. The difference between self-signed and purchased-from-CA is that your users must import your self-signed certificate to indicate that it is valid, whereas Certificate Authorities are already trusted by default. This works for known communities where people will trust that my certificate is mine, but does not scale widely where I cannot actually contact or know the systems that will need to trust my certificate. Public Certificate Authorities are widely trusted already because they abide by many different requirements and frequent checks. An example would be students in a university class sharing their public certificates on a mailing list or web page, employees publishing on the intranet, or a system administrator rolling certificates out to end-users. Managed machines help this because you can automate the rollout, but they are not required -- the major point simply that people will trust and import your certificate. How to distribute self-signed certificates for a known community There are several steps required to distribute a self-signed certificate to users so that they will properly trust it. These steps are: Creating a public/private key pair for signing. Exporting your public certificate for others Importing your certificate onto machines that should trust you Verify work on a different machine Creating a public/private key pair for signing Having a public/private key pair will give you the ability both to sign items yourself and issue a Certificate Signing Request (CSR) to a certificate authority. Create your public/private key pair by following the instructions for creating key pairs.Every Certificate Authority that I looked at provided similar instructions, but for the sake of cohesiveness I will include the commands that I used here: Generate the key pair.keytool -genkeypair -alias erikcostlow -keyalg EC -keysize 571 -validity 730 -keystore javakeystore_keepsecret.jks Provide a good password for this file. The alias "erikcostlow" is my name and therefore easy to remember. Substitute your name of something like "mykey." The sigalg of EC (Elliptical Curve) and keysize of 571 will give your key a good strong lifetime. All keys are set to expire. Two years or 730 days is a reasonable compromise between not-long-enough and too-long. Most public Certificate Authorities will sign something for one to five years. You will be placing your keys in javakeystore_keepsecret.jks -- this file will contain private keys and therefore should not be shared. If someone else gets these private keys, they can impersonate your signature. Please be cautious about automated cloud backup systems and private key stores. Answer all the questions. It is important to provide good answers because you will stick with them for the "-validity" days that you specified above.What is your first and last name?  [Unknown]:  First LastWhat is the name of your organizational unit?  [Unknown]:  Line of BusinessWhat is the name of your organization?  [Unknown]:  MyCompanyWhat is the name of your City or Locality?  [Unknown]:  City NameWhat is the name of your State or Province?  [Unknown]:  CAWhat is the two-letter country code for this unit?  [Unknown]:  USIs CN=First Last, OU=Line of Business, O=MyCompany, L=City, ST=CA, C=US correct?  [no]:  yesEnter key password for <erikcostlow>        (RETURN if same as keystore password): Verify your work:keytool -list -keystore javakeystore_keepsecret.jksYou should see your new key pair. Exporting your public certificate for others Public Key Infrastructure relies on two simple concepts: the public key may be made public and the private key must be private. By exporting your public certificate, you are able to share it with others who can then import the certificate to trust you. keytool -exportcert -keystore javakeystore_keepsecret.jks -alias erikcostlow -file erikcostlow.cer To verify this, you can open the .cer file by double-clicking it on most operating systems. It should show the information that you entered during the creation prompts. This is the file that you will share with others. They will use this certificate to prove that artifacts signed by this certificate came from you. If you do not manage machines directly, place the certificate file on an area that people within the known community should trust, such as an intranet page. Import the certificate onto machines that should trust you In order to trust the certificate, people within your known network must import your certificate into their keystores. The first step is to verify that the certificate is actually yours, which can be done through any band: email, phone, in-person, etc. Known networks can usually do this Determine the right keystore: For an individual user looking to trust another, the correct file is within that user’s directory.e.g. USER_HOME\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs For system-wide installations, Java’s Certificate Authorities are in JAVA_HOMEe.g. C:\Program Files\Java\jre8\lib\security\cacerts File paths for Mac and Linux are included in the link above. Follow the instructions to import the certificate into the keystore. keytool -importcert -keystore THEKEYSTOREFROMABOVE -alias erikcostlow -file erikcostlow.cer In this case, I am still using my name for the alias because it’s easy for me to remember. You may also use an alias of your company name. Scaling distribution of the import The easiest way to apply your certificate across many machines is to just push the .certs or cacerts file onto them. When doing this, watch out for any changes that people would have made to this file on their machines. Trusted.certs: When publishing into user directories, your file will overwrite any keys that the user has added since last update. CACerts: It is best to re-run the import command with each installation rather than just overwriting the file. If you just keep the same cacerts file between upgrades, you will overwrite any CAs that have been added or removed. By re-importing, you stay up to date with changes. Verify work on a different machine Verification is a way of checking on the client machine to ensure that it properly trusts signed artifacts after you have added your signing certificate. Many people have started using deployment rule sets. You can validate the deployment rule set by: Create and sign the deployment rule set on the computer that holds the private key. Copy the deployment rule set on to the different machine where you have imported the signing certificate. Verify that the Java Control Panel’s security tab shows your deployment rule set. Verifying an individual JAR file or multiple JAR files You can test a certificate chain by using the jarsigner command. jarsigner -verify filename.jar If the output does not say "jar verified" then run the following command to see why: jarsigner -verify -verbose -certs filename.jar Check the output for the term “CertPath not validated.”

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• Explaining Explain Plan Notes for Auto DOP

  - by jean-pierre.dijcks

  I've recently gotten some questions around "why do I not see a parallel plan" while Auto DOP is on (I think)...? It is probably worthwhile to quickly go over some of the ways to find out what Auto DOP was thinking. In general, there is no need to go tracing sessions and look under the hood. The thing to start with is to do an explain plan on your statement and to look at the parameter settings on the system. Parameter Settings to Look At First and foremost, make sure that parallel_degree_policy = AUTO. If you have that parameter set to LIMITED you will not have queuing and we will only do the auto magic if your objects are set to default parallel (so no degree specified). Next you want to look at the value of parallel_degree_limit. It is typically set to CPU, which in default settings equates to the Default DOP of the system. If you are testing Auto DOP itself and the impact it has on performance you may want to leave it at this CPU setting. If you are running concurrent statements you may want to give this some more thoughts. See here for more information. In general, do stick with either CPU or with a specific number. For now avoid the IO setting as I've seen some mixed results with that... In 11.2.0.2 you should also check that IO Calibrate has been run. Best to simply do a: SQL> select * from V$IO_CALIBRATION_STATUS; STATUS        CALIBRATION_TIME ------------- ---------------------------------------------------------------- READY         04-JAN-11 10.04.13.104 AM You should see that your IO Calibrate is READY and therefore Auto DOP is ready. In any case, if you did not run the IO Calibrate step you will get the following note in the explain plan: Note -----    - automatic DOP: skipped because of IO calibrate statistics are missing One more note on calibrate_io, if you do not have asynchronous IO enabled you will see:  ERROR at line 1: ORA-56708: Could not find any datafiles with asynchronous i/o capability ORA-06512: at "SYS.DBMS_RMIN", line 463 ORA-06512: at "SYS.DBMS_RESOURCE_MANAGER", line 1296 ORA-06512: at line 7 While this is changed in some fixes to the calibrate procedure, you should really consider switching asynchronous IO on for your data warehouse. Explain Plan Explanation To see the notes that are shown and explained here (and the above little snippet ) you can use a simple explain plan mechanism. There should  be no need to add +parallel etc. explain plan for <statement> SELECT PLAN_TABLE_OUTPUT FROM TABLE(DBMS_XPLAN.DISPLAY()); Auto DOP The note structure displaying why Auto DOP did not work (with the exception noted above on IO Calibrate) is like this: Automatic degree of parallelism is disabled: <reason> These are the reason codes: Parameter -  parallel_degree_policy = manual which will not allow Auto DOP to kick in  Hint - One of the following hints are used NOPARALLEL, PARALLEL(1), PARALLEL(MANUAL) Outline - A SQL outline of an older version (before 11.2) is used SQL property restriction - The statement type does not allow for parallel processing Rule-based mode - Instead of the Cost Based Optimizer the system is using the RBO Recursive SQL statement - The statement type does not allow for parallel processing pq disabled/pdml disabled/pddl disabled - For some reason (alter session?) parallelism is disabled Limited mode but no parallel objects referenced - your parallel_degree_policy = LIMITED and no objects in the statement are decorated with the default PARALLEL degree. In most cases all objects have a specific degree in which case Auto DOP will honor that degree. Parallel Degree Limited When Auto DOP does it works you may see the cap you imposed with parallel_degree_limit showing up in the note section of the explain plan: Note -----    - automatic DOP: Computed Degree of Parallelism is 16 because of degree limit This is an obvious indication that your are being capped for this statement. There is one quite interesting one that happens when you are being capped at DOP = 1. First of you get a serial plan and the note changes slightly in that it does not indicate it is being capped (we hope to update the note at some point in time to be more specific). It right now looks like this: Note -----    - automatic DOP: Computed Degree of Parallelism is 1 Dynamic Sampling With 11.2.0.2 you will start seeing another interesting change in parallel plans, and since we are talking about the note section here, I figured we throw this in for good measure. If we deem the parallel (!) statement complex enough, we will enact dynamic sampling on your query. This happens as long as you did not change the default for dynamic sampling on the system. The note looks like this: Note ----- - dynamic sampling used for this statement (level=5)

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• Extreme Optimization – Numerical Algorithm Support

  - by JoshReuben

  Function Delegates Many calculations involve the repeated evaluation of one or more user-supplied functions eg Numerical integration. The EO MathLib provides delegate types for common function signatures and the FunctionFactory class can generate new delegates from existing ones. RealFunction delegate - takes one Double parameter – can encapsulate most of the static methods of the System.Math class, as well as the classes in the Extreme.Mathematics.SpecialFunctions namespace: var sin = new RealFunction(Math.Sin); var result = sin(1); BivariateRealFunction delegate - takes two Double parameters: var atan2 = new BivariateRealFunction (Math.Atan2); var result = atan2(1, 2); TrivariateRealFunction delegate – represents a function takes three Double arguments ParameterizedRealFunction delegate - represents a function taking one Integer and one Double argument that returns a real number. The Pow method implements such a function, but the arguments need order re-arrangement: static double Power(int exponent, double x) { return ElementaryFunctions.Pow(x, exponent); } ... var power = new ParameterizedRealFunction(Power); var result = power(6, 3.2); A ComplexFunction delegate - represents a function that takes an Extreme.Mathematics.DoubleComplex argument and also returns a complex number. MultivariateRealFunction delegate - represents a function that takes an Extreme.Mathematics.LinearAlgebra.Vector argument and returns a real number. MultivariateVectorFunction delegate - represents a function that takes a Vector argument and returns a Vector. FastMultivariateVectorFunction delegate - represents a function that takes an input Vector argument and an output Matrix argument – avoiding object construction  The FunctionFactory class RealFromBivariateRealFunction and RealFromParameterizedRealFunction helper methods - transform BivariateRealFunction or a ParameterizedRealFunction into a RealFunction delegate by fixing one of the arguments, and treating this as a new function of a single argument. var tenthPower = FunctionFactory.RealFromParameterizedRealFunction(power, 10); var result = tenthPower(x); Note: There is no direct way to do this programmatically in C# - in F# you have partial value functions where you supply a subset of the arguments (as a travelling closure) that the function expects. When you omit arguments, F# generates a new function that holds onto/remembers the arguments you passed in and "waits" for the other parameters to be supplied. let sumVals x y = x + y     let sumX = sumVals 10     // Note: no 2nd param supplied.     // sumX is a new function generated from partially applied sumVals.     // ie "sumX is a partial application of sumVals." let sum = sumX 20     // Invokes sumX, passing in expected int (parameter y from original)  val sumVals : int -> int -> int val sumX : (int -> int) val sum : int = 30 RealFunctionsToVectorFunction and RealFunctionsToFastVectorFunction helper methods - combines an array of delegates returning a real number or a vector into vector or matrix functions. The resulting vector function returns a vector whose components are the function values of the delegates in the array. var funcVector = FunctionFactory.RealFunctionsToVectorFunction(     new MultivariateRealFunction(myFunc1),     new MultivariateRealFunction(myFunc2));  The IterativeAlgorithm<T> abstract base class Iterative algorithms are common in numerical computing - a method is executed repeatedly until a certain condition is reached, approximating the result of a calculation with increasing accuracy until a certain threshold is reached. If the desired accuracy is achieved, the algorithm is said to converge. This base class is derived by many classes in the Extreme.Mathematics.EquationSolvers and Extreme.Mathematics.Optimization namespaces, as well as the ManagedIterativeAlgorithm class which contains a driver method that manages the iteration process.  The ConvergenceTest abstract base class This class is used to specify algorithm Termination , convergence and results - calculates an estimate for the error, and signals termination of the algorithm when the error is below a specified tolerance. Termination Criteria - specify the success condition as the difference between some quantity and its actual value is within a certain tolerance – 2 ways: absolute error - difference between the result and the actual value. relative error is the difference between the result and the actual value relative to the size of the result. Tolerance property - specify trade-off between accuracy and execution time. The lower the tolerance, the longer it will take for the algorithm to obtain a result within that tolerance. Most algorithms in the EO NumLib have a default value of MachineConstants.SqrtEpsilon - gives slightly less than 8 digits of accuracy. ConvergenceCriterion property - specify under what condition the algorithm is assumed to converge. Using the ConvergenceCriterion enum: WithinAbsoluteTolerance / WithinRelativeTolerance / WithinAnyTolerance / NumberOfIterations Active property - selectively ignore certain convergence tests Error property - returns the estimated error after a run MaxIterations / MaxEvaluations properties - Other Termination Criteria - If the algorithm cannot achieve the desired accuracy, the algorithm still has to end – according to an absolute boundary. Status property - indicates how the algorithm terminated - the AlgorithmStatus enum values:NoResult / Busy / Converged (ended normally - The desired accuracy has been achieved) / IterationLimitExceeded / EvaluationLimitExceeded / RoundOffError / BadFunction / Divergent / ConvergedToFalseSolution. After the iteration terminates, the Status should be inspected to verify that the algorithm terminated normally. Alternatively, you can set the ThrowExceptionOnFailure to true. Result property - returns the result of the algorithm. This property contains the best available estimate, even if the desired accuracy was not obtained. IterationsNeeded / EvaluationsNeeded properties - returns the number of iterations required to obtain the result, number of function evaluations.  Concrete Types of Convergence Test classes SimpleConvergenceTest class - test if a value is close to zero or very small compared to another value. VectorConvergenceTest class - test convergence of vectors. This class has two additional properties. The Norm property specifies which norm is to be used when calculating the size of the vector - the VectorConvergenceNorm enum values: EuclidianNorm / Maximum / SumOfAbsoluteValues. The ErrorMeasure property specifies how the error is to be measured – VectorConvergenceErrorMeasure enum values: Norm / Componentwise ConvergenceTestCollection class - represent a combination of tests. The Quantifier property is a ConvergenceTestQuantifier enum that specifies how the tests in the collection are to be combined: Any / All  The AlgorithmHelper Class inherits from IterativeAlgorithm<T> and exposes two methods for convergence testing. IsValueWithinTolerance<T> method - determines whether a value is close to another value to within an algorithm's requested tolerance. IsIntervalWithinTolerance<T> method - determines whether an interval is within an algorithm's requested tolerance.

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• More Great Improvements to the Windows Azure Management Portal

  - by ScottGu

  Over the last 3 weeks we’ve released a number of enhancements to the new Windows Azure Management Portal.  These new capabilities include: Localization Support for 6 languages Operation Log Support Support for SQL Database Metrics Virtual Machine Enhancements (quick create Windows + Linux VMs) Web Site Enhancements (support for creating sites in all regions, private github repo deployment) Cloud Service Improvements (deploy from storage account, configuration support of dedicated cache) Media Service Enhancements (upload, encode, publish, stream all from within the portal) Virtual Networking Usability Enhancements Custom CNAME support with Storage Accounts All of these improvements are now live in production and available to start using immediately.  Below are more details on them: Localization Support The Windows Azure Portal now supports 6 languages – English, German, Spanish, French, Italian and Japanese. You can easily switch between languages by clicking on the Avatar bar on the top right corner of the Portal: Selecting a different language will automatically refresh the UI within the portal in the selected language: Operation Log Support The Windows Azure Portal now supports the ability for administrators to review the “operation logs” of the services they manage – making it easy to see exactly what management operations were performed on them.  You can query for these by selecting the “Settings” tab within the Portal and then choosing the “Operation Logs” tab within it.  This displays a filter UI that enables you to query for operations by date and time: As of the most recent release we now show logs for all operations performed on Cloud Services and Storage Accounts.  You can click on any operation in the list and click the “Details” button in the command bar to retrieve detailed status about it.  This now makes it possible to retrieve details about every management operation performed. In future updates you’ll see us extend the operation log capability to apply to all Windows Azure Services – which will enable great post-mortem and audit support. Support for SQL Database Metrics You can now monitor the number of successful connections, failed connections and deadlocks in your SQL databases using the new “Dashboard” view provided on each SQL Database resource: Additionally, if the database is added as a “linked resource” to a Web Site or Cloud Service, monitoring metrics for the linked SQL database are shown along with the Web Site or Cloud Service metrics in the dashboard. This helps with viewing and managing aggregated information across both resources in your application. Enhancements to Virtual Machines The most recent Windows Azure Portal release brings with it some nice usability improvements to Virtual Machines: Integrated Quick Create experience for Windows and Linux VMs Creating a new Windows or Linux VM is now easy using the new “Quick Create” experience in the Portal: In addition to Windows VM templates you can also now select Linux image templates in the quick create UI: This makes it incredibly easy to create a new Virtual Machine in only a few seconds. Enhancements to Web Sites Prior to this past month’s release, users were forced to choose a single geographical region when creating their first site.  After that, subsequent sites could only be created in that same region.  This restriction has now been removed, and you can now create sites in any region at any time and have up to 10 free sites in each supported region: One of the new regions we’ve recently opened up is the “East Asia” region.  This allows you to now deploy sites to North America, Europe and Asia simultaneously.  Private GitHub Repository Support This past week we also enabled Git based continuous deployment support for Web Sites from private GitHub and BitBucket repositories (previous to this you could only enable this with public repositories).  Enhancements to Cloud Services Experience The most recent Windows Azure Portal release brings with it some nice usability improvements to Cloud Services: Deploy a Cloud Service from a Windows Azure Storage Account The Windows Azure Portal now supports deploying an application package and configuration file stored in a blob container in Windows Azure Storage. The ability to upload an application package from storage is available when you custom create, or upload to, or update a cloud service deployment. To upload an application package and configuration, create a Cloud Service, then select the file upload dialog, and choose to upload from a Windows Azure Storage Account: To upload an application package from storage, click the “FROM STORAGE” button and select the application package and configuration file to use from the new blob storage explorer in the portal. Configure Windows Azure Caching in a caching enabled cloud service If you have deployed the new dedicated cache within a cloud service role, you can also now configure the cache settings in the portal by navigating to the configuration tab of for your Cloud Service deployment. The configuration experience is similar to the one in Visual Studio when you create a cloud service and add a caching role.  The portal now allows you to add or remove named caches and change the settings for the named caches – all from within the Portal and without needing to redeploy your application. Enhancements to Media Services You can now upload, encode, publish, and play your video content directly from within the Windows Azure Portal.  This makes it incredibly easy to get started with Windows Azure Media Services and perform common tasks without having to write any code. Simply navigate to your media service and then click on the “Content” tab.  All of the media content within your media service account will be listed here: Clicking the “upload” button within the portal now allows you to upload a media file directly from your computer: This will cause the video file you chose from your local file-system to be uploaded into Windows Azure.  Once uploaded, you can select the file within the content tab of the Portal and click the “Encode” button to transcode it into different streaming formats: The portal includes a number of pre-set encoding formats that you can easily convert media content into: Once you select an encoding and click the ok button, Windows Azure Media Services will kick off an encoding job that will happen in the cloud (no need for you to stand-up or configure a custom encoding server).  When it’s finished, you can select the video in the “Content” tab and then click PUBLISH in the command bar to setup an origin streaming end-point to it: Once the media file is published you can point apps against the public URL and play the content using Windows Azure Media Services – no need to setup or run your own streaming server.  You can also now select the file and click the “Play” button in the command bar to play it using the streaming endpoint directly within the Portal: This makes it incredibly easy to try out and use Windows Azure Media Services and test out an end-to-end workflow without having to write any code.  Once you test things out you can of course automate it using script or code – providing you with an incredibly powerful Cloud Media platform that you can use. Enhancements to Virtual Network Experience Over the last few months, we have received feedback on the complexity of the Virtual Network creation experience. With these most recent Portal updates, we have added a Quick Create experience that makes the creation experience very simple. All that an administrator now needs to do is to provide a VNET name, choose an address space and the size of the VNET address space. They no longer need to understand the intricacies of the CIDR format or walk through a 4-page wizard or create a VNET / subnet. This makes creating virtual networks really simple: The portal also now has a “Register DNS Server” task that makes it easy to register DNS servers and associate them with a virtual network. Enhancements to Storage Experience The portal now lets you register custom domain names for your Windows Azure Storage Accounts.  To enable this, select a storage resource and then go to the CONFIGURE tab for a storage account, and then click MANAGE DOMAIN on the command bar: Clicking “Manage Domain” will bring up a dialog that allows you to register any CNAME you want: Summary The above features are all now live in production and available to use immediately.  If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using them today.  Visit the Windows Azure Developer Center to learn more about how to build apps with it. One of the other cool features that is now live within the portal is our new Windows Azure Store – which makes it incredibly easy to try and purchase developer services from a variety of partners.  It is an incredibly awesome new capability – and something I’ll be doing a dedicated post about shortly. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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• Limiting Audit Exposure and Managing Risk – Q&A and Follow-Up Conversation

  - by Tanu Sood

  Thanks to all who attended the live ISACA webcast on Limiting Audit Exposure and Managing Risk with Metrics-Driven Identity Analytics. We were really fortunate to have Don Sparks from ISACA moderate the webcast featuring Stuart Lincoln, Vice President, IT P&L Client Services, BNP Paribas, North America and Neil Gandhi, Principal Product Manager, Oracle Identity Analytics. Stuart’s insights given the team’s role in providing IT for P&L Client Services and his tremendous experience in identity management and establishing sustainable compliance programs were true value-add at yesterday’s webcast. And if you are a healthcare organization looking to solve your compliance and security challenges, we recommend you join us for a live webcast on Tuesday, November 29 at 10 am PT. The webcast will feature experts from Kaiser Permanente, PricewaterhouseCoopers and Oracle and the focus of the discussion will be around the compliance challenges a healthcare organization faces and best practices for tackling those. Here are the details: Healthcare IT News Webcast: Managing Risk and Enforcing Compliance in Healthcare with Identity Analytics Tuesday, November 29, 201110:00 a.m. PT / 1:00 p.m. ET Register Today The ISACA webcast replay is now available on-demand and the slides are also available for download. Since we didn’t have time to address all the questions we received during the live Q&A portion of the webcast, we have captured responses to the remaining questions here. Please continue to provide us your feedback and insights from your experience in deploying identity compliance solutions. Q. Can you please clarify the mechanism utilized to populate the Identity Warehouse from each individual application's access management function / files? A. Oracle Identity Analytics (OIA) supports direct imports from applications. Data collection is based on Extract, Transform and Load (ETL) that eliminates the need to write connectors to different applications. Oracle Identity Analytics’ import engine supports complex entitlement feeds saved as either text files or XML. The imports can be scheduled on a periodic basis or triggered as needed. If the applications are synchronized with a user provisioning solution like Oracle Identity Manager, Oracle Identity Analytics has a seamless integration to pull in data from Oracle Identity Manager. Q.  Can you provide a short summary of the new features in your latest release of Oracle Identity Analytics? A. Oracle recently announced availability of enhanced Oracle Identity Analytics. This release focused on easing the certification process by offering risk analytics driven certification, advanced certification screens, business centric views and significant improvement in performance including 3X faster data imports, 3X faster certification campaign generation and advanced auto-certification features, that  will allow organizations to improve user productivity by up to 80%. Closed-loop risk feedback and IT policy monitoring with Oracle Identity Manager, a leading user provisioning solution, allows for more accurate certification reviews. And, OIA's improved performance enables customers to scale compliance initiatives supporting millions of user entitlements across thousands of applications, whether on premise or in the cloud, without compromising speed or integrity. Q. Will ISACA grant a CPE credit for attending this ISACA-sponsored webinar today? A. From ISACA: Hello and thank you for your interest in the 2011 ISACA Webinar Program!  Unfortunately, there are no CPEs offered for this program, archived or live.  We will be looking into the feasibility of offering them in the future.  Q. Would you be able to use this to help manage licenses for software? That is to say - could it track software that is not used by a user, thus eliminating the software license? A. OIA’s integration with Oracle Identity Manager, a leading user provisioning solution, allows organizations to detect ghost accounts or unused accounts via account reconciliation. Based on company’s policies, this could trigger an automated workflow for account deletion or asking for further investigation. Closed-loop feedback between the two solutions would then allow visibility into the complete audit trail of when the account was detected, the action taken, by whom, when and the current status. Q. We have quarterly attestations and .xls mechanisms are not working. Once the identity data is correlated in Identity Analytics, do you then automate access certification? A. OIA’s identity warehouse analyzes and correlates identity data across various resources that allows OIA to determine a user’s risk profile, who the access review request should go to, along with all the relevant access details of the user. The access certification manager gets notification on what to review, when and the relevant data is presented in a business friendly screen. Based on the result of the access certification process, actions are triggered and results recorded and archived. Access review managers have visual risk indicators that also allow them to prioritize access certification tasks and efforts. Q. How does Oracle Identity Analytics work with Cloud Security? A. For enterprises looking to build their own cloud(s), Oracle offers a set of security services that cloud developers can leverage including Oracle Identity Analytics.  For enterprises looking to manage their compliance requirements but without hosting those in-house and instead having a hosting provider offer managed Identity Management services to the organizations, Oracle Identity Analytics can be leveraged much the same way as you’d in an on-premise (within the enterprise) environment. In fact, organizations today are leveraging Oracle Identity Analytics to manage identity compliance in both these ways. Q. Would you recommend this as a cost effective solution for a smaller organization with @ 2,500 users? A. The key return-on-investment (ROI) on Oracle Identity Analytics is derived from automating compliance processes thereby eliminating administrative overhead, minimizing errors, maintaining cost- and time-effective sustainable compliance processes and minimizing audit exposures and penalties.  Of course, there are other tangible benefits that are derived from an Oracle Identity Analytics implementation as outlined in the webcast. For a quantitative analysis of your requirements and potential ROI calculation, we recommend you refer to the Forrester Study on Total Economic Impact of Oracle Identity Analytics. For an in-person discussion, please email Richard Caldwell.

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• Goto for the Java Programming Language

  - by darcy

  Work on JDK 8 is well-underway, but we thought this late-breaking JEP for another language change for the platform couldn't wait another day before being published. Title: Goto for the Java Programming Language Author: Joseph D. Darcy Organization: Oracle. Created: 2012/04/01 Type: Feature State: Funded Exposure: Open Component: core/lang Scope: SE JSR: 901 MR Discussion: compiler dash dev at openjdk dot java dot net Start: 2012/Q2 Effort: XS Duration: S Template: 1.0 Reviewed-by: Duke Endorsed-by: Edsger Dijkstra Funded-by: Blue Sun Corporation Summary Provide the benefits of the time-testing goto control structure to Java programs. The Java language has a history of adding new control structures over time, the assert statement in 1.4, the enhanced for-loop in 1.5,and try-with-resources in 7. Having support for goto is long-overdue and simple to implement since the JVM already has goto instructions. Success Metrics The goto statement will allow inefficient and verbose recursive algorithms and explicit loops to be replaced with more compact code. The effort will be a success if at least twenty five percent of the JDK's explicit loops are replaced with goto's. Coordination with IDE vendors is expected to help facilitate this goal. Motivation The goto construct offers numerous benefits to the Java platform, from increased expressiveness, to more compact code, to providing new programming paradigms to appeal to a broader demographic. In JDK 8, there is a renewed focus on using the Java platform on embedded devices with more modest resources than desktop or server environments. In such contexts, static and dynamic memory footprint is a concern. One significant component of footprint is the code attribute of class files and certain classes of important algorithms can be expressed more compactly using goto than using other constructs, saving footprint. For example, to implement state machines recursively, some parties have asked for the JVM to support tail calls, that is, to perform a complex transformation with security implications to turn a method call into a goto. Such complicated machinery should not be assumed for an embedded context. A better solution is just to expose to the programmer the desired functionality, goto. The web has familiarized users with a model of traversing links among different HTML pages in a free-form fashion with some state being maintained on the side, such as login credentials, to effect behavior. This is exactly the programming model of goto and code. While in the past this has been derided as leading to "spaghetti code," spaghetti is a tasty and nutritious meal for programmers, unlike quiche. The invokedynamic instruction added by JSR 292 exposes the JVM's linkage operation to programmers. This is a low-level operation that can be leveraged by sophisticated programmers. Likewise, goto is a also a low-level operation that should not be hidden from programmers who can use more efficient idioms. Some may object that goto was consciously excluded from the original design of Java as one of the removed feature from C and C++. However, the designers of the Java programming languages have revisited these removals before. The enum construct was also left out only to be added in JDK 5 and multiple inheritance was left out, only to be added back by the virtual extension method methods of Project Lambda. As a living language, the needs of the growing Java community today should be used to judge what features are needed in the platform tomorrow; the language should not be forever bound by the decisions of the past. Description From its initial version, the JVM has had two instructions for unconditional transfer of control within a method, goto (0xa7) and goto_w (0xc8). The goto_w instruction is used for larger jumps. All versions of the Java language have supported labeled statements; however, only the break and continue statements were able to specify a particular label as a target with the onerous restriction that the label must be lexically enclosing. The grammar addition for the goto statement is: GotoStatement: goto Identifier ; The new goto statement similar to break except that the target label can be anywhere inside the method and the identifier is mandatory. The compiler simply translates the goto statement into one of the JVM goto instructions targeting the right offset in the method. Therefore, adding the goto statement to the platform is only a small effort since existing compiler and JVM functionality is reused. Other language changes to support goto include obvious updates to definite assignment analysis, reachability analysis, and exception analysis. Possible future extensions include a computed goto as found in gcc, which would replace the identifier in the goto statement with an expression having the type of a label. Testing Since goto will be implemented using largely existing facilities, only light levels of testing are needed. Impact Compatibility: Since goto is already a keyword, there are no source compatibility implications. Performance/scalability: Performance will improve with more compact code. JVMs already need to handle irreducible flow graphs since goto is a VM instruction.

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