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  • Live chat solutions

    - by Lèse majesté
    What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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  • Password protection by .htaccess file not working after deployment on a new server

    - by misterjeeling
    Hello, I migrated my application to a new server (from a VPS to a dedicated) yesterday and the password protection which was working correctly on the previous server (using .htaccess file - asking username/pass) doesn't work anymore : anyone can access the website without being asked to enter a username pass. I don't really have a clue why it's not working anymore as I kept everything the same.

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  • Postgresql - one database for everyone, or one-database per customer

    - by user337876
    I'm working on a web-based business application where each customer will need to have their own data (think basecamphq.com type model) For scalability and ease-of-upgrades, I'd prefer to have a single database where each customer gets a filtered version of the data. The problem is how to guarantee that they stay sandboxed to their own data. Trying to enforce it in code seems like a disaster waiting to happen. I know Oracle has a way to append a where clause to every query based on a login id, but does Postgresql have anything similar? If not, is there a different design pattern I could use (like creating a view of each table for each customer that filters)? Worse case scenario, what is the performance/memory overhead of having 1000 100M databases vs having a single 1Tb database? I will need to provide backup/restore functionality on a per-customer basis which is dead-simple on a single database but quite a bit trickier if they are sharing the database with other customers.

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  • Vanilla WPF application hangs on one customer's machine

    - by Heinzi
    At a customer, one of our WPF applications started to hang. When trying to reproduce the problem with a minimal working example, I discovered that even the most basic (non-trivial) WPF application will hang on that machine. Example A: Create a new C# WPF project in Visual Studio 2008. Change nothing, compile it and run it on the customer's machine. It will run. Example B: Take Example A, and add a TextBlock to the main form Window1: <Window ...> <Grid> <TextBlock>Test</TextBlock> </Grid> </Window> Compile the application and run it on the customer's machine. It will hang: The title bar and the window border is visible, the inside is transparent and the window does not react to anything (cannot be moved or closed). The application must be shut down using the task manager. Obviously, this customer's WPF is broken. Is this a known issue, i.e., has anyone encountered it before and already knows how to solve it (e.g. reinstall .net 3.5 SP1, etc.)? The development machine is W7SP1, the customer's machine is XP (probably SP3, didn't check).

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  • CSRF protection and cross site form access

    - by fl00r
    Hi. I aw working on cross site authentication (some domains have got common authentication). So I want to send authentication data (login, password) to main domain from others. How should I use protect_from_forgery and how can I check if data received from valid domain? What I am thinking now is to turn off protect_from_forgery for session controller and check domain name of received data. But maybe I can configure CSRF protection for not only one domain?

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  • Matching on search attributes selected by customer on front end

    - by CodeNinja1974
    I have a method in a class that allows me to return results based on a certain set of Customer specified criteria. The method matches what the Customer specifies on the front end with each item in a collection that comes from the database. In cases where the customer does not specify any of the attributes, the ID of the attibute is passed into the method being equal to 0 (The database has an identity on all tables that is seeded at 1 and is incremental). In this case that attribute should be ignored, for example if the Customer does not specify the Location then customerSearchCriteria.LocationID = 0 coming into the method. The matching would then match on the other attributes and return all Locations matching the other attibutes, example below: public IEnumerable<Pet> FindPetsMatchingCustomerCriteria(CustomerPetSearchCriteria customerSearchCriteria) { if(customerSearchCriteria.LocationID == 0) { return repository.GetAllPetsLinkedCriteria() .Where(x => x.TypeID == customerSearchCriteria.TypeID && x.FeedingMethodID == customerSearchCriteria.FeedingMethodID && x.FlyAblityID == customerSearchCriteria.FlyAblityID ) .Select(y => y.Pet); } } The code for when all criteria is specified is shown below: private PetsRepository repository = new PetsRepository(); public IEnumerable<Pet> FindPetsMatchingCustomerCriteria(CustomerPetSearchCriteria customerSearchCriteria) { return repository.GetAllPetsLinkedCriteria() .Where(x => x.TypeID == customerSearchCriteria.TypeID && x.FeedingMethodID == customerSearchCriteria.FeedingMethodID && x.FlyAblityID == customerSearchCriteria.FlyAblityID && x.LocationID == customerSearchCriteria.LocationID ) .Select(y => y.Pet); } I want to avoid having a whole set of if and else statements to cater for each time the Customer does not explicitly select an attribute of the results they are looking for. What is the most succint and efficient way in which I could achieve this?

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  • How to **delete-protect** a file or folder on Windows Server 2003 and onwards using C#/Vb.Net?

    - by Steve Johnson
    Hi all, Is it possible to delete-protect a file/folder using Registry or using a custom written Windows Service in C#? Using Folder Permissions it is possible, but i am looking for a solution that even restricts the admin from deleting specific folders. The requirement is that the administrator must not be easily track the nature of protection and/or may not be able to avert it easily. Obviously all administrators will be able to revert the procedure if the technique is clearly understood. Like folder Permissions/OwnerShip Settings can easily be reset by an administrator. SO that is not an option. Folder protection software can easily be uninstalled and show clear indication that a particular folder is protected by some special kind of software. SO that too is not an option. Most antivirus programs protect folders and files in Program Dir. Windows itself doesnt allow certain files such as registry files in c:\windows\system32\config to not even copied. Such a protection is desired for folders which allowse to read and write to files but not allow deletion. Similar functionality is desired. The protection has to seemless and invisible. I do not want to use any protection features like FolderLock and Invisible secrets/PC Security and Desktop password etc. Moreover, the solution has to be something other than folder encryption. The solution has to be OS-native so ** that it may implemented ** pro grammatically using C#/VB.Net. Please help. Thanks

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  • Determining the level of Android permission

    - by k4b
    I have some Android permissions which I would like to know to which permision PROTECTION LEVEL they belong. Does anybody know how can this be checked? For example I need to know the PROTECTION LEVEL of android.permission.RECEIVE_BOOT_COMPLETED permission, but I would like to check many more. EDIT: I see that I didn't put it clearly: What I mean is not an API level with which permission was introduced, but permission protection level, one of four: Normal, Dangerous, Signeture, SignatureOrSystem. It determines for example how this permision is presented to user during the application installation. How can I check to which protection level certain permission belongs?

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  • Using LDAP to store customer data

    - by mechcow
    We wish to store some data in 389 Directory Server LDAP that doesn't fit that well into the standard set of schema's that come with the product. Nothing too amazing, things like: when the customer joined are they currently active customer certificate[1] which environment they are using My question is this: should we register with OID and start writing up our own custom schema OR is there a standard schema definition not provided by Directory Server that we can download and use that would fit our needs? Should we munge/hack existing attributes and store the data among there (I'm strongly opposed to this, but would be interested in arguments about why its better than extending)? [1] I know there is a field for this userCertificate but we don't want to use it to authenticate the user for the purposes of binding Using CentOS 5.5 with 389 Directory Server 8.1

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  • NHibernate does not update entity when repository is passed by constructor

    - by Alex
    Hi everybody, I am developing with NHibernate for the first time in conjunction with ASP.NET MVC and StructureMap. The CodeCampServer serves as a great example for me. I really like the different concepts which were implemented there and I can learn a lot from it. In my controllers I use Constructur Dependency Injection to get an instance of the specific repository needed. My problem is: If I change an attribute of the customer the customer's data is not updated in the database, although Commit() is called on the transaction object (by a HttpModule). public class AccountsController : Controller { private readonly ICustomerRepository repository; public AccountsController(ICustomerRepository repository) { this.repository = repository; } public ActionResult Save(Customer customer) { Customer customerToUpdate = repository .GetById(customer.Id); customerToUpdate.GivenName = "test"; //<-- customer does not get updated in database return View(); } } On the other hand this is working: public class AccountsController : Controller { [LoadCurrentCustomer] public ActionResult Save(Customer customer) { customer.GivenName = "test"; //<-- Customer gets updated return View(); } } public class LoadCurrentCustomer : ActionFilterAttribute { public override void OnActionExecuting(ActionExecutingContext filterContext) { const string parameterName = "Customer"; if (filterContext.ActionParameters.ContainsKey(parameterName)) { if (filterContext.HttpContext.User.Identity.IsAuthenticated) { Customer CurrentCustomer = DependencyResolverFactory .GetDefault() .Resolve<IUserSession>() .GetCurrentUser(); filterContext.ActionParameters[parameterName] = CurrentCustomer; } } base.OnActionExecuting(filterContext); } } public class UserSession : IUserSession { private readonly ICustomerRepository repository; public UserSession(ICustomerRepository customerRepository) { repository = customerRepository; } public Customer GetCurrentUser() { var identity = HttpContext.Current.User.Identity; if (!identity.IsAuthenticated) { return null; } Customer customer = repository.GetByEmailAddress(identity.Name); return customer; } } I also tried to call update on the repository like the following code shows. But this leads to an NHibernateException which says "Illegal attempt to associate a collection with two open sessions". Actually there is only one. public ActionResult Save(Customer customer) { Customer customerToUpdate = repository .GetById(customer.Id); customer.GivenName = "test"; repository.Update(customerToUpdate); return View(); } Does somebody have an idea why the customer is not updated in the first example but is updated in the second example? Why does NHibernate say that there are two open sessions?

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  • Microsoft se réjouit de la future fonctionnalité "Tracking Protection" d'Internet Explorer 9, et espère que ses concurrents "feront pareil"

    Microsoft se réjouit de la future fonctionnalité "Tracking Protection" d'Internet Explorer 9, et espère que ses concurrents "feront pareil" Vendredi soir, après le CES de Las Vegas, Dean Hachamovitch, Directeur de l'activité Internet Explorer chez Microsoft, a tenu une conférence de presse. Devant les journalistes qui y étaient conviés, il a évoqué la fonction "Tracking Protection", qui n'est actuellement pas présente dans IE9 bêta, mais qui fera son entrée dans la mouture définitive du navigateur. Elle permettra d'« identifier et bloquer toutes les formes de traçage sur le web », via la « tracking protection list ». Grâce à ce mécanisme, un internaute pourra savoir exacte...

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  • Microsoft se réjouit de la future fonctionnalité "Tracking Protection" d'IE 9, et espère que ses concurrents "feront pareil"

    Microsoft se réjouit de la future fonctionnalité "Tracking Protection" d'Internet Explorer 9, et espère que ses concurrents "feront pareil" Vendredi soir, après le CES de Las Vegas, Dean Hachamovitch, Directeur de l'activité Internet Explorer chez Microsoft, a tenu une conférence de presse. Devant les journalistes qui y étaient conviés, il a évoqué la fonction "Tracking Protection", qui n'est actuellement pas présente dans IE9 bêta, mais qui fera son entrée dans la mouture définitive du navigateur. Elle permettra d'« identifier et bloquer toutes les formes de traçage sur le web », via la « tracking protection list ». Grâce à ce mécanisme, un internaute pourra savoir exacte...

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  • Verizon Business Delivers New Sales and Support Tools

    - by michael.seback
    Verizon Business Delivers New Sales and Support Tools and Improves System Performance by 35% Verizon Business, a unit of Verizon Communications, is a global leader in communications and IT solutions. With one of the world's most connected internet protocol networks, Verizon Business delivers communications, IT, security, and network solutions to many of the largest businesses and governments. ..."Our work with Accenture to upgrade our Oracle systems has improved system performance significantly. In a recent survey, 84% of users said performance was 'faster' or 'much faster.' Plus, our sales and support staff have new tools to improve productivity and customer service, which ultimately drives customer retention and revenue." - Rob Moore, Director Verizon Business ...Read more.

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  • What Can You Do When You Need More Than Just CRM?

    - by charles.knapp
    Sometimes a company needs more than just CRM to grow profitably. What if you also need ERP for streamlining the rest of your operations? Unlike CRM-only companies, Oracle can help you - today. For example, Myriad Genetics was an early pioneer and is currently a global life sciences leader in the exciting field of molecular diagnostic products. To keep pace with company growth, Myriad needed to integrate disparate systems and automate paper-based processes. Furthermore, Myriad needed to increase sales pipeline visibility to maximize customer service. Myriad selected Oracle CRM On Demand and E-Business Suite ERP applications. As a result, Myriad standardized sales processes, ensured greater visibility into the pipeline, and improved customer service. Read more here about Myriad and their business results.

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  • Requirements Gathering Form?

    - by Daveo
    Do you use a standard form to gather requirements from a customer prior to making a website? If so what are the questions you ask? For example Purpose of Website: (sell products, reduce number of enquires, reduce work load, etc) Do you have you’re an existing logo? (can you send it via email) Do you have a preferred font for the website text? Do you have a colour theme for your logo, business cards, shop you would like to keep on the website Do you have photos you can provide of your Products? etc Ofcause it would need to be tweaked slightly for each customer but I was looking for a generic document as a baseline.

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  • Django, CSRF protection and js generated form

    - by Neewok
    I have to create a form dynamically via javascript (yeah, that sounds ugly, but read this for the reason) and wants to make its submission CSRF proof. Usually, I use the @csrf_protect decorator in my views, and the {% csrf_token %} tag in my templates, as recommanded in the doc. But what should I do with a client-side generated form ? If I add a '/get_token/' view to generate a token on the server and obtain its value (say, via JSONP), then that means that I'm creating a backdoor an attacker could use to bypass the protection. Kinda head-scratching. What would you recommand ?

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  • Have you Been Missing the 'About This Record' Functionality on the Customer Form...?

    - by MargaretW
    Do you have fond memories of the 'Help -> About This Record'  functionality that used to be available in the old Customer form - when it was a form, and not a java html screen?  Back in Release 11i, we had the ability to identify when the customer record had last been updated and by whom.  When some forms were replaced by Java HTML screens, you could identify some of this information via the 'About this Page' hyperlink at the bottom left hand corner of the HTML page.  You could enable this by enabling the FND: Diagnostics profile option, but many customers found this had an adverse effect on performance and additionally was not user-friendly.   Our customers tell us that this feature was widely used to identify owner/update information in many business processes, including auditing, customer entry/update, research and testing.  There have been various efforts to revert this feature by customising java pages, but this was not fully successful in some cases.  Oracle Support is happy to announce that this functionality has now been included in the Customer screens in Release 12.2 onwards.   You will be able to query the record history at customer level, at site level, at site address levels and for all tabs relating to the customer. Simply click on the 'Record History' icon, available in the Record History column on a summary screen, or via the same icon on the individual detail screen to display the following information: Last Updated Date: Last Updated By Creation Date Created By Last Update Login

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  • Save or update for FK relationship Sqlalchemy

    - by Alex
    I've googled, but haven't been able to find the answer to this seemingly simple question. I have two relations, a customer and an order. Each order is associated to a single cusomter, and therefore has a FK relationship to the customer table. The customer relation only stores customer names, and I have set a unique constraint on the customer table barring duplicate names. Let's say I create a new order instance and set a customer for the order. Something like: order_instance.customer = Customer("customer name") When I save the order instance, SqlAlchemy will complain if a customer with this name already exists in the customer table. How do I specify to SqlAlchemy to insert into the customer table if a customer with this name doesn't already exist, or just ignore (or even update) to the customer relation? I don't really want to have to check each time if a customer with some name already exists...

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  • Customer Attribute, not sorting select options

    - by Bosworth99
    Made a module that creates some customer EAV attributes. One of these attributes is a Select, and I'm dropping a bunch of options into their respective tables. Everything lines up and is accessible on both the front end and the back. Last thing before calling this part of things finished is the sort order of the options. They come out all scrambled, instead of the obvious default or alphabetical (seemingly at random... very wierd). I'm on Mage v1.11 (Pro/Enterprise). config.xml <config> <modules> <WACI_CustomerAttr> <version>0.1.0</version> </WACI_CustomerAttr> </modules> <global> <resources> <customerattr_setup> <setup> <module>WACI_CustomerAttr</module> <class>Mage_Customer_Model_Entity_Setup</class> </setup> <connection> <use>core_setup</use> </connection> </customerattr_setup> </resources> <models> <WACI_CustomerAttr> <class>WACI_CustomerAttr_Model</class> </WACI_CustomerAttr> </models> <fieldsets> <customer_account> <agency><create>1</create><update>1</update></agency> <title><create>1</create><update>1</update></title> <phone><create>1</create><update>1</update></phone> <mailing_address><create>1</create><update>1</update></mailing_address> <city><create>1</create><update>1</update></city> <state><create>1</create><update>1</update></state> <zip><create>1</create><update>1</update></zip> <fed_id><create>1</create><update>1</update></fed_id> <ubi><create>1</create><update>1</update></ubi> </customer_account> </fieldsets> </global> </config> mysql4-install-0.1.0.php <?php Mage::log('Installing WACI_CustomerAttr'); echo 'Running Upgrade: '.get_class($this)."\n <br /> \n"; //die ( 'its running' ); $installer = $this; /* @var $installer Mage_Customer_Model_Entity_Setup */ $installer->startSetup(); // bunch of attributes // State $installer->addAttribute('customer','state', array( 'type' => 'varchar', 'group' => 'Default', 'label' => 'State', 'input' => 'select', 'default' => 'Washington', 'source' => 'WACI_CustomerAttr/customer_attribute_data_select', 'global' => Mage_Catalog_Model_Resource_Eav_Attribute::SCOPE_STORE, 'required' => true, 'visible' => true, 'user_defined' => 1, 'position' => 67 ) ); $attrS = Mage::getSingleton('eav/config')->getAttribute('customer', 'state'); $attrS->addData(array('sort_order'=>67)); $attrS->setData('used_in_forms', array('adminhtml_customer','customer_account_edit','customer_account_create'))->save(); $state_list = array('Alabama','Alaska','Arizona','Arkansas','California','Colorado','Connecticut','Delaware','Florida','Georgia', 'Hawaii','Idaho','Illinois','Indiana','Iowa','Kansas','Kentucky','Louisiana','Maine','Maryland','Massachusetts','Michigan', 'Minnesota','Mississippi','Missouri','Montana','Nebraska','Nevada','New Hampshire','New Jersey','New Mexico','New York', 'North Carolina','North Dakota','Ohio','Oklahoma','Oregon','Pennsylvania','Rhode Island','South Carolina','South Dakota', 'Tennessee','Texas','Utah','Vermont','Virginia','Washington','West Virginia','Wisconsin','Wyoming'); $aOption = array(); $aOption['attribute_id'] = $installer->getAttributeId('customer', 'state'); for($iCount=0;$iCount<sizeof($state_list);$iCount++){ $aOption['value']['option'.$iCount][0] = $state_list[$iCount]; } $installer->addAttributeOption($aOption); // a few more $installer->endSetup(); app/code/local/WACI/CustomerAttr/Model/Customer/Attribute/Data/Select.php <?php class WACI_CustomerAttr_Model_Customer_Attribute_Data_Select extends Mage_Eav_Model_Entity_Attribute_Source_Abstract{ function getAllOptions(){ if (is_null($this->_options)) { $this->_options = Mage::getResourceModel('eav/entity_attribute_option_collection') ->setAttributeFilter($this->getAttribute()->getId()) ->setStoreFilter($this->getAttribute()->getStoreId()) ->setPositionOrder('asc') ->load() ->toOptionArray(); } $options = $this->_options; return $options; } } theme/variation/template/persistent/customer/form/register.phtml <li> <?php $attribute = Mage::getModel('eav/config')->getAttribute('customer','state'); ?> <label for="state" class="<?php if($attribute->getIsRequired() == true){?>required<?php } ?>"><?php if($attribute->getIsRequired() == true){?><em>*</em><?php } ?><?php echo $this->__('State') ?></label> <div class="input-box"> <select name="state" id="state" class="<?php if($attribute->getIsRequired() == true){?>required-entry<?php } ?>"> <?php $options = $attribute->getSource()->getAllOptions(); foreach($options as $option){ ?> <option value='<?php echo $option['value']?>' <?php if($this->getFormData()->getState() == $option['value']){ echo 'selected="selected"';}?>><?php echo $this->__($option['label'])?></option> <?php } ?> </select> </div> </li> All options are getting loaded into table eav_attribute_option just fine (albeit without a sort_order defined), as well as table eav_attribute_option_value. In the adminhtml / customer-manage customers-account information this select is showing up fine (but its delivered automatically by the system). Seems I should be able to set the sort-order on creation of the attributeOptions, or, certainly, define the sort order in the data/select class. But nothing I've tried works. I'd rather not do a front-end hack either... Oh, and how do I set the default value of this select? (Different question, I know, but related). Setting the attributes 'default' = 'washington' seems to do nothing. There seem to be a lot of ways to set up attribute select options like this. Is there a better way that the one I've outlined here? Perhaps I'm messing something up. Cheers

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