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  • EBS Customer Relationship Manager (CRM) Product Family Webcasts

    - by user793044
    Oracle's Advisor Webcasts are live presentations given by subject matter experts who deliver knowledge and information about services, products, technologies, best practices and more. Delivered through WebEx the Oracle Advisor Webcast Program brings interactive expertise straight to your desktop, at no cost. Each session is usually followed by a live Q&A where you can have your questions answered. If you miss any of the live webcasts then you can replay the recording or download the PDF of the presentation. Doc Id 740966.1 gives you access to all the scheduled webcasts as well as the archived recordings and presentations. Just select the product family you are interested in to access the latest webcasts in that area. Below is a listing of the currently scheduled archived webcasts for the EBS CRM and Industries product family. Webcast Topic and Description Webcast Link Date and Time Upcoming: Oracle E-Business Suite - Service Oracle Service Charges - Introduction/Overview Register Dec 6, 2012 EBS CRM - Service R12: How to debug Email Center Auto Service Request Creation Failures Recording | .pdf Archived XCALC: Failed Calculations when Using OIC Recording | .pdf Archived XPOP: Failed Population When Using Oracle Incentive August 30, 2012 Recording | .pdf Archived XROLL: Failed Roll Up When Using Oracle Incentive Compensation August 16, 2012 Recording | .pdf Archived Common Problems Associated with Product Catalog in Sales Recording | .pdf Archived Oracle Incentive Compensation - Troubleshooting Payment Issues Recording | .pdf Archived R12 Renewing Service Contracts - Overview Recording | .pdf Archived 11i and R12 Oracle CRM Service Basics and Troubleshooting - an Overview Recording | .pdf Archived 11i and R12 Transaction Error Troubleshooting Overview Recording | .pdf Archived

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • WebCenter Customer Spotlight: Hitachi Data Systems

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Watch this Webcast to see a live demo on how HDS creates multilingual content for their 35+ regional websites  Solution SummaryHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. HDS is based in Santa Clara, California, and has over 5,300 employees in more then 100 countries and regions. HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. HDS implemented a global web content management system based on Oracle WebCenter Content and integrated the Lingotek translation management system to manage their multilingual content. The implemented solution provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Company OverviewHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. and part of the Hitachi Information Systems & Telecommunications Division. The company sells through direct and indirect channels in more than 170 countries and regions. Its customers include of 50 percent of the Fortune 100 companies. HDS is based in Santa Clara California and has over 5,300 employees in more than 100 countries and regions. Business ChallengesHDS has over 35 global websites and the lack of global web capabilities led to inconsistency of messaging, slower time to market and failed to address local language needs. There was an extensive operational overhead due to manual and redundant processes. Translation efforts where superficial, inconsistent and wasteful and the lack of translation automation tools discouraged localization.  HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. Solution DeployedHDS implemented a global web content management system based on Oracle WebCenter Content. The solution supports decentralized publishing for their 35+ global sites to address local market needs while ensuring editorial and brand review trough embedded review processes. They integrated the Lingotek translation management system into Oracle WebCenter Content to manage their multilingual content. Business Results Provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Enables end-to-end content lifecycle management across multiple languages Leverage translation memory for reuse and consistency Reduce time to market with central repository of translated content Additional Information HDS Webcast Oracle WebCenter Content Lingotek website

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  • Oracle HCM Cloud Customer Q&A with WAXIE Sanitary Supply

    - by HCM-Oracle
    At this year’s Oracle HCM User Group (OHUG) Global conference, we had the opportunity to sit down with Oracle HCM Cloud customers for a short Q&A. We got to hear about what brought them to the OHUG conference, some of the benefits they are receiving from their Oracle HCM Cloud solutions, and advice they would give other businesses looking to move to the cloud.  Below is a discussion we had with Melissa Halverson, Benefits & HRIS Manager at WAXIE Sanitary Supply.  Q: What made you attend the OHUG Global Conference this year? Halverson: The biggest reason is networking. It allows me to connect with others in the Oracle HCM Cloud community. I was able to speak at the HCM Cloud SIG (Special Interest Group) on the first day and share my experiences as well as hear the experiences of other Oracle HCM Cloud users. It also allows me to get face-time with key people within Oracle.  Q: What Oracle HCM solutions are you currently using? Halverson: Global HR, Benefits, Workforce Compensation, and Performance Management. Q: Do you plan to invest further in Oracle HCM? Halverson: Yes, we are interested in Time and Labor. We would also like to get Recruiting at some point in the future. Q: What would you say is the most significant benefit you’ve realized from your use of Oracle HCM solutions? Halverson: First and foremost would be process improvement. Before we had Oracle HCM Cloud we relied on a paper process where something as simple as an employee address change required changes to be made manually in 9 different systems. Obviously that was extremely inefficient, but also increased the likelihood of errors being made.  The other huge benefit we have seen was in making information visible to the people that need it. Prior to implementing Oracle HCM Cloud, it was very difficult for anyone to access and make use of the information in our systems. Now, we can provide this information to those who need it to make better decisions.  Q: What advice would you give an organization looking to move their HR systems to the cloud? Halverson: One thing I think many organizations don't spend enough time doing is thoroughly vetting their implementation partner. I believe you should be vetting your implementation partner as much as you did the system itself. Also, manpower is so important. Involve as large a team as possible because you don’t want to get stuck having too few bodies to help out. And set realistic time frames. Biting off more than you can chew will inevitably result in failure. Having a phased approach is always best rather than trying to do everything at once. Thanks for the tips Melissa. Enjoy the rest of the conference!

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  • Upcoming Customer WebCast: Adapters and JCA Transport in Oracle Service Bus 11g

    - by MariaSalzberger
    There is an upcoming webcast planned for September 19th that will show how to implement services using a JCA adapter in Oracle Service Bus 11g. The session will help to utilize existing resources like samples and information centers for adapters in the context of Oracle Service Bus. Topics covered in the webcast are: JCA Transport Overview / Inbound and Outbound scenarios using JCA adapters Implementation of an end-to-end use case using an inbound file adapter and and an outbound database adapter in Oracle Service Bus It will show how to find information on supported adapters in a certain version of OSB 11g Available adapter samples for OSB and SOA How to use SOA adapter samples for Oracle Service Bus A live demo of an adapter sample implementation in Oracle Service Bus Information Centers for adapters and Oracle Service Bus information The presentation recording can by found here after the webcast. Select "Oracle Fusion Middleware" as product. (https://support.oracle.com/rs?type=doc&id=740966.1) The schedule for future webcasts can be found in the above mentioned document as well.

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  • Upcoming Customer WebCast: SOA 11g Database: Guide for Administrators

    - by MariaSalzberger
    The SOA infrastructure database is used by SOA Suite products like BPEL PM, BAM, BPM, Human Worklow, B2B and Mediator. A SOA administrator is involved in many different tasks like installation, upgrade, performance tuning and other administrative topics. Another important one is purging - see the posting for this: SOA Suite 11g Purging Guide. We have implemented a guide to help with thess tasks: SOA 11g Infrastructure Database: Installation, Maintenance and Administration Guide. An upcoming advisor webcast planned for Wednesday, April 11 2012 at 15:00 UK / 16:00 CET / 07:00 am Pacific / 8:00 am Mountain / 10:00 am Eastern will walk you through the guide and show some of the highligts. Registration for this webcast is available in SOA 11g Database: Guide for Administrators [ID 1422913.1]. The presentation recording can by found here after the webcast. (https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=ANNOUNCEMENT&id=740964.1) The schedule for future webcasts can be found here (https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=ANNOUNCEMENT&id=740966.1)

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  • A Customer's Experience Using DBI

    Cliff speaks with Kyle Lambert, Vice President, Information Solutions from John I. Haas, Inc. about his decision to use Oracle's DBI Solution and the value his organization is receiving from this application.

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  • Oracle OpenWorld Update -- Highly Available WebLogic Messaging Architectures: Sharing a Customer Experience with Comcast

    - by Ruma Sanyal
    This session will describe a Comcast’s hands-on  experience using WebLogic JMS as their high-performance enterprise messaging system including high availability, and disaster recovery capabilities as Comcast is rolling out a cross-site active-active message bus. In the session, we will cover the following: Key capabilities in WebLogic JMS that enabled Comcast to design such an architecture Details of the architecture put in place Details about application design needed to make all of this successful Failover and fail back processes The results from this new architecture are higher availability, better performance, more flexibility, and reduced costs through better utilization of hardware and improved manageability. For more information about this and other WebLogic sessions, review the Oracle WebLogic Focus On document here. Details: Tuesday, Oct 2, 5-6pm, Moscone South Room 306

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  • New customer references for Exadata-based projects

    - by Javier Puerta
    Milletech Systems, Inc. shows a large state university how to improve query response times 15-fold using its grant management solution built on Oracle’s Extreme Performance Infrastructure. Read More. Ação Informática helped Valdecard realize a 15-Fold Improvement in Fleet-Management and Benefit Card Data Processing using Oracle Exadata Machine. Read More. Neusoft deployed Benxi Municipal Human Resources and Social Security Bureau’s cloud-based database platform to process social insurance payments 50-times faster using Oracle Exadata Database Machine. Read More.

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  • Read how a customer uses Oracle NoSQL Database

    - by Jean-Pierre Dijcks
    For those who have had the pleasure to be in SF for Oracle Openworld, you might have seen or heard about this story already. If you did not, here is a great story on how to use Oracle NoSQL Database. Apart from all the cool technology, I'm just excited that this is a company founded by a football international and dealing with sports data, games and other cool things. Like an all things cool combo in one place.

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  • Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

    - by user793044
    Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.  Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.  Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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  • Exadata - Following up on customer deployments

    - by Carlos M. Orozco -Oracle
    Over the last year or so I've been visiting customers who have had Exadata deployed and have been enjoying the benefits the platform has been providing. Benefits include greater performance, consolidating multiple databases, data compression and time to value improvements. Most often I hear my reports run faster. One hospitality company report times that used to take 3 hrs now run in 12 seconds. Another services company reported all their batch reports taking 11hrs now run in 38 mins. Also reported that their transactions post faster, and batch updates run faster. So what does that mean? For most of them it means that now they have a platform that can handle growth. Most are growing 15% organically, but I've also seen 40% growth thru acquisition. Exadata has been keeping up with the additional data demand by customers leveraging compression and the smart storage features.

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