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• Java JRE 7 Certified with Oracle E-Business Suite

  - by Steven Chan (Oracle Development)

  Java Runtime Environment 7u10 (a.k.a. JRE 1.7.0_10 build 18) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12 Windows-based desktop clients. What's needed to enable EBS environments for JRE 7? EBS customers should ensure that they are running JRE 7u10, at minimum, on Windows desktop clients. Of the compatibility issues identified with JRE 7, the most critical is an issue that prevents E-Business Suite Forms-based products from launching on Windows desktops that are running JRE 7.  Customers can prevent this issue -- and all other JRE 7 compatibility issues -- by ensuring that they have applied the latest certified patches documented for JRE 7 configurations to their EBS application tier servers.  These are summarized here for convenience. If the requirements change over time, please check the Notes for the authoritative list of patches: Apply Forms patch 14615390 to EBS 11i environments (Note 125767.1) Apply Forms patch 14614795 to EBS 12.0 and 12.1 environments (Note 437878.1) These patches are compatible with JRE 6 and 7, production ready, and fully-tested with the E-Business Suite.  These patches may be applied immediately to all E-Business Suite environments. All other Forms prerequisites documented in the Notes above should also be applied.  Where are the official patch requirements documented? All patches required for ensuring full compatibility of the E-Business Suite with JRE 7 are documented in these Notes: For EBS 11i: Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 11i (Note 290807.1) Upgrading Developer 6i with Oracle E-Business Suite 11i (Note 125767.1) For EBS 12 Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 12 (Note 393931.1) Upgrading OracleAS 10g Forms and Reports in Oracle E-Business Suite Release 12 (Note 437878.1) Prerequisites for 32-bit and 64-bit JRE certifications JRE 1.70_10 32-bit + EBS 11.5.10.2 Windows XP SP3 Windows Vista SP1 and SP2 Windows 7 and Windows 7 SP1  Forms 6.0.8.28.x patch 14615390 (Note 125767.1) JRE 1.70_10 32-bit + EBS 12.0 & 12.1 Windows XP SP3 Windows Vista SP1 and SP2 Windows 7 and Windows 7 SP1 Forms 10g overlay patch 14614795 (Note 437878.1) SSL Users:  10.1.0.5 version of Patch 6370967 applied to AS 10.1.3 with OPatch. Note: This fix is already included in the April 2011 AS 10.1.3.5 CPU patch and later. JRE 1.7.0_10 64-bit + EBS 11.5.10.2 Windows 7 (64-bit) and Windows 7 SP1 (64-bit) Forms 6.0.8.28.x patch 14615390 (Note 125767.1) JRE 1.70_10 64-bit + EBS 12.0 & 12.1 Windows 7 (64-bit) and Windows 7 SP1 (64-bit) Forms 10g overlay patch 14614795 (Note 437878.1) SSL Users:  10.1.0.5 version of Patch 6370967 applied to AS 10.1.3 with OPatch. Note: This fix is already included in the April 2011 AS 10.1.3.5 CPU patch and later.  EBS + Discoverer 11g Users JRE 1.7.0_10 (7u10) is certified for Discoverer 11g in E-Business Suite environments with the following minimum requirements: Discoverer (11g) 11.1.1.6 plus Patch 13877486 and later  Reference: How To Find Oracle BI Discoverer 10g and 11g Certification Information (Document 233047.1) Worried about the 'mismanaged session cookie' issue? No need to worry -- it's fixed.  To recap: JRE releases 1.6.0_18 through 1.6.0_22 had issues with mismanaging session cookies that affected some users in some circumstances. The fix for those issues was first included in JRE 1.6.0_23. These fixes will carry forward and continue to be fixed in all future JRE releases on the JRE 6 and 7 codelines.  In other words, if you wish to avoid the mismanaged session cookie issue, you should apply any release after JRE 1.6.0_22 on the JRE 6 codeline, and JRE 7u10 and later JRE 7 codeline updates. All JRE 6 and 7 releases are certified with EBS upon release Our standard policy is that all E-Business Suite customers can apply all JRE updates to end-user desktops from JRE 1.6.0_03 and later updates on the 1.6 codeline, and from JRE 7u10 and later updates on the JRE 7 codeline.  We test all new JRE 1.6 and JRE 7 releases in parallel with the JRE development process, so all new JRE 1.6 and 7 releases are considered certified with the E-Business Suite on the same day that they're released by our Java team.  You do not need to wait for a certification announcement before applying new JRE 1.6 or JRE 7 releases to your EBS users' desktops. Implications of Java 6 End of Public Updates for EBS Users The Support Roadmap for Oracle Java is published here: Oracle Java SE Support Roadmap The latest updates to that page (as of Sept. 19, 2012) state (emphasis added): Java SE 6 End of Public Updates Notice After February 2013, Oracle will no longer post updates of Java SE 6 to its public download sites. Existing Java SE 6 downloads already posted as of February 2013 will remain accessible in the Java Archive on Oracle Technology Network. Developers and end-users are encouraged to update to more recent Java SE versions that remain available for public download. For enterprise customers, who need continued access to critical bug fixes and security fixes as well as general maintenance for Java SE 6 or older versions, long term support is available through Oracle Java SE Support . What does this mean for Oracle E-Business Suite users? EBS users fall under the category of "enterprise users" above.  Java is an integral part of the Oracle E-Business Suite technology stack, so EBS users will continue to receive Java SE 6 updates after February 2013. In other words, nothing will change for EBS users after February 2013.  EBS users will continue to receive critical bug fixes and security fixes as well as general maintenance for Java SE 6. These Java SE 6 updates will be made available to EBS users for the Extended Support periods documented in the Oracle Lifetime Support policy document for Oracle Applications (PDF): EBS 11i Extended Support ends November 2013 EBS 12.0 Extended Support ends January 2015 EBS 12.1 Extended Support ends December 2018 Will EBS users be forced to upgrade to JRE 7 for Windows desktop clients? No. This upgrade is highly recommended but currently remains optional. JRE 6 will be available to Windows users to run with EBS for the duration of your respective EBS Extended Support period.  Updates will be delivered via My Oracle Support, where you can continue to receive critical bug fixes and security fixes as well as general maintenance for JRE 6 desktop clients.  Coexistence of JRE 6 and JRE 7 on Windows desktops The upgrade to JRE 7 is highly recommended for EBS users, but some users may need to run both JRE 6 and 7 on their Windows desktops for reasons unrelated to the E-Business Suite. Most EBS configurations with IE and Firefox use non-static versioning by default. JRE 7 will be invoked instead of JRE 6 if both are installed on a Windows desktop. For more details, see "Appendix B: Static vs. Non-static Versioning and Set Up Options" in Notes 290801.1 and 393931.1. Applying Updates to JRE 6 and JRE 7 to Windows desktops Auto-update will keep JRE 7 up-to-date for Windows users with JRE 7 installed. Auto-update will only keep JRE 7 up-to-date for Windows users with both JRE 6 and 7 installed.  JRE 6 users are strongly encouraged to apply the latest Critical Patch Updates as soon as possible after each release. The Jave SE CPUs will be available via My Oracle Support.  EBS users can find more information about JRE 6 and 7 updates here: Information Center: Installation & Configuration for Oracle Java SE (Note 1412103.2) The dates for future Java SE CPUs can be found on the Critical Patch Updates, Security Alerts and Third Party Bulletin.  An RSS feed is available on that site for those who would like to be kept up-to-date. What will Mac users need? Oracle will provide updates to JRE 7 for Mac OS X users. EBS users running Macs will need to upgrade to JRE 7 to receive JRE updates. The certification of Oracle E-Business Suite with JRE 7 for Mac-based desktop clients accessing EBS Forms-based content is underway. Mac users waiting for that certification may find this article useful: How to Reenable Apple Java 6 Plug-in for Mac EBS Users Will EBS users be forced to upgrade to JDK 7 for EBS application tier servers? No. This upgrade will be highly recommended but will be optional for EBS application tier servers running on Windows, Linux, and Solaris.  You can choose to remain on JDK 6 for the duration of your respective EBS Extended Support period.  If you remain on JDK 6, you will continue to receive critical bug fixes and security fixes as well as general maintenance for JDK 6. The certification of Oracle E-Business Suite with JDK 7 for EBS application tier servers on Windows, Linux, and Solaris as well as other platforms such as IBM AIX and HP-UX is planned.  Customers running platforms other than Windows, Linux, and Solaris should refer to their Java vendors's sites for more information about their support policies. References Recommended Browsers for Oracle Applications 11i (Metalink Note 285218.1) Upgrading Sun JRE (Native Plug-in) with Oracle Applications 11i for Windows Clients (Metalink Note 290807.1) Recommended Browsers for Oracle Applications 12 (MetaLink Note 389422.1) Upgrading JRE Plugin with Oracle Applications R12 (MetaLink Note 393931.1) Related Articles Mismanaged Session Cookie Issue Fixed for EBS in JRE 1.6.0_23 Roundup: Oracle JInitiator 1.3 Desupported for EBS Customers in July 2009

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• New Year's Resolutions and Keeping in Touch in 2011

  - by Brian Dayton

  The run-up to Oracle OpenWorld 2010 San Francisco--and the launch of Fusion Applications--was a busy time for many of us working on the applications business at Oracle. The great news was that the Oracle Applications general sessions, sessions, demogrounds and other programs were very well attended and well received. Unfortunately, for this blog, the work wasn't done there. Yes, there haven't been many additional blog entries since the previous one, which one industry analyst told us "That's a good post!" That being said, our New Year's Resolution is to blog more frequently about what's been keeping us busy since Oracle OpenWorld San Francisco. A quick summary: - A 4-part webcast series covering major elements of Oracle's Applications strategy - Oracle OpenWorld Brazil - Oracle OpenWorld China - A stellar fiscal Q2 for Oracle and our applications business - Engagement with many Oracle Fusion Applications Early Adopter customers (more on this in the coming year) Objectives for the Coming Year Looking forward at 2011 there are many ways in which we hope to continue making connections with our valued customers and partners, sharing information about where Oracle Applications are headed, and answering questions about how to manage your Oracle Applications roadmap. Things to look for in 2011: - Stay connected with Oracle Applications on a daily basis via our Facebook page. You don't have to be a member of Facebook---but if you are and "like" the page you'll have daily insights and updates delivered to your account http://www.facebook.com/OracleApps - Coming soon, an Oracle Applications strategy update World Tour---a global program that takes key updates and information to cities around the globe - Save the date: On February 3rd, Oracle will be hosting a global, online conference for Oracle Applications customers, partners and interested parties Happy New Year and look for us in 2011.

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• Deferred vs Immediate execution in Linq

  - by Jalpesh P. Vadgama

  In this post, We are going to learn about Deferred vs Immediate execution in Linq.  There an interesting variations how Linq operators executes and in this post we are going to learn both Deferred execution and immediate execution. What is Deferred Execution? In the Deferred execution query will be executed and evaluated at the time of query variables usage. Let’s take an example to understand Deferred Execution better. Example: Following is a code for that. using System; using System.Collections.Generic; using System.Linq; namespace ConsoleApplication1 { class Program { static void Main(string[] args) { var customers = new List<Customer>( new[] { new Customer{FirstName = "Jalpesh",LastName = "Vadgama"}, new Customer{FirstName = "Vishal",LastName = "Vadgama"}, new Customer{FirstName = "Tushar",LastName = "Maru"} } ); var newCustomers = customers.Where(c => c.LastName == "Vadgama"); customers.Add(new Customer {FirstName = "Teerth", LastName = "Vadgama"}); foreach (var c in newCustomers) { Console.WriteLine(c.FirstName); } } public class Customer { public string FirstName { get; set; } public string LastName { get; set; } } } } More on my personal blog @www.dotnetjalps.com

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• Oracle is a Leader again in Gartner’s Magic Quadrant for E-commerce

  - by David Dorf

  Although e-commerce represents only 10% of the typical brick-and-mortar retailer’s sales, that percentage continues to climb.  So it’s no wonder that many retailers are considering the purchase of new e-commerce platforms to provide a commerce experience that keeps customers coming back.  And once again, Oracle and IBM lead the pack, identified as leaders in Gartner’s 2013 Magic Quadrant for E-Commerce along with hybris.  Many retailers are realizing the need to support Commerce Anywhere, allowing customers to interact with brands on their own terms.  Gartner reinforces this trend saying, “E-commerce is moving beyond just an online selling channel to integrated platforms delivering a unified customer experience. Traditionally, most organizations have been investing in the online channels with the objective of driving additional sales. However, customers increasingly are expecting a seamless buying experience across all channels, and e-commerce is a critical part of this evolution since it is a point where other channels are integrating to synchronize the customer experience across channels." Oracle saw this trend coming and acquired ATG, FatWire, and Endeca, all leaders in their respective markets, starting back in 2010.  The assets have been combined as Oracle Commerce and represent a comprehensive solution for retailers to sell via the Web while offering the best customer experience possible.  Retailers like JCPenney, American Apparel, and Kohl’s have recently licensed Oracle Commerce as part of their transformations. In the next two years we’ll begin to see more separation between the retailers that have a Commerce Anywhere strategy, and those that continue to flail with separate channels.  Integrating online and offline commerce, along with mobile and social aspects are becoming crucial to success in the industry.

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• Unleash AutoVue on Your Unmanaged Data

  - by [email protected]

  Over the years, I've spoken to hundreds of customers who use AutoVue to collaborate on their "managed" data stored in content management systems, product lifecycle management systems, etc. via our many integrations. Through these conversations I've also learned a harsh reality - we will never fully move away from unmanaged data (desktops, file servers, emails, etc). If you use AutoVue today you already know that even if your primary use is viewing content stored in a content management system, you can still open files stored locally on your computer. But did you know that AutoVue actually has - built-in - a great solution for viewing, printing and redlining your data stored on file servers? Using the 'Server protocol' you can point AutoVue directly to a top-level location on any networked file server and provide your users with a link or shortcut to access an interface similar to the sample page shown below. Many customers link to pages just like this one from their internal company intranets. Through this webpage, users can easily search and browse through file server data with a 'click-and-view' interface to find the specific image, document, drawing or model they're looking for. Any markups created on a document will be accessible to everyone else viewing that document and of course real-time collaboration is supported as well. Customers on maintenance can consult the AutoVue Admin guide or My Oracle Support Doc ID 753018.1 for an introduction to the server protocol. Contact your local AutoVue Solutions Consultant for help setting up the sample shown above.

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• AT&T’s new prepaid plan for smartphones –$65 for 1 GB data and unlimited calls, text

  - by Gopinath

  AT&T is stepping up competition in prepaid mobile plans offering and trying to attract more smartphone customers who are not interested to lock in with expensive contracts. Today AT&T announced a new prepaid plan for smartphone customers which offers 1 GB of , unlimited calls and text for $65 a month. Compared to existing plans that offers same , the new plan saves $10 per month and rates are comparable to T-Mobile prepaid service. The new plan will be available to all prepaid customers from October 7, 2012. I’m using AT&T prepaid plan for the past 3 months and paying $75 for 1 GB data, unlimited calls. Few days ago I did some analysis on prepaid plans offered by various network providers and found T-Mobile has cheapest plans that suits my needs – $60 for 2 GB data,  unlimited calls and texts. Even though T Mobile’s network coverage is not as great as AT&T in the area where I live, I planned to switch to save $15 per month. After reading today’s announcement, I don’t think that I’ll switch to T Mobile for saving $5 + 1 GB of extra data.  Thanks AT&T for the new plan, I’ll stay with you for now. via engadget

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• Oracle OpenWorld Series: Fusion Middleware Lineup

  - by Michelle Kimihira

  With Oracle OpenWorld just days away, I just wanted to highlight once again these three must-attend session: Monday, 10/1 10:45 AM – 11:45 AM GEN9504 - General Session: Innovation Platform for Oracle Apps, Including Fusion Applications Amit Zavery, Vice President, Fusion Middleware Product Management Strategy and roadmap session for Fusion Middleware for Enterprise Applications with customers, Boeing, Electronic Arts and Underwriters Laboratories Moscone West, 3002/3004 Tuesday, 10/2 10:15 AM – 11:15 AM GEN9394 - General Session: Oracle Fusion Middleware Strategies Driving Business Innovation Hasan Rizvi, Executive Vice President of Product Development Strategy and roadmap session for Fusion Middleware with customers, Nintendo, Los Angeles Dept. of Water & Power and Nike Moscone North, Hall D Tuesday, 10/2 11:45 AM – 12:45AM CON9162 – Oracle Fusion Middleware: Meet This Year’s Most Impressive Customer Projects Hear from the winners of the 2012 Oracle Fusion Middleware Innovation Awards and see which customers are taking home a trophy for the 2012 Oracle Fusion Middleware Innovation Award.  Read more about the Innovation Awards here. Moscone West, 3001 Be sure to check out the individual Focus On documents to serve as your roadmap to must-attend sessions and demos. All other Focus On documents can be found here. Best of Oracle Fusion Middleware Mobile Computing Fusion Middleware for Enterprise Applications Oracle ADF and Fusion Development Business Process Management Oracle Coherence Cloud Application Foundation Oracle WebLogic Server Data Integration SOA and BPM Exalogic Elastic Cloud SOA for Developers Identity Management Social Master Data Management WebCenter   We look forward to seeing you at Oracle OpenWorld and in our Fusion Middleware sessions! Additional Information ·         Relevant Blogs: Oracle OpenWorld Countdown Begins ,  Best of Oracle Fusion Middleware, Fusion Middleware for Enterprise Applications, Amit Zavery’s General Session, Hasan Rizvi’s General Session, All Things Mobile, Oracle OpenWorld Blog ·         Product Information on Oracle.com: Oracle Fusion Middleware ·         Subscribe to our regular Fusion Middleware Newsletter ·         Follow us on Twitter and Facebook

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• Complex knowledge management system with CRM..written internally

  - by JonH

  We've all heard of salesforce and sugarcrm and the likes of systems like this. Unfortunately at my workplace we have been asked to write a similiar system (rather then license or purchase). Basically the database is fairly large. Think of modules such as: Corporate groups, customers, programs, projects, sub projects, and issue management. In simple terms a corporate group has one to many customers. A program has one or more projects. A project has one or more sub projects. And an issue can be created on many sub projects. Of course the system is a bit more complex but instead of listing every single module I think its best to keep it simple. In any event, the system in its current state has only two resources to be working on it (basically we have to do it all: CSS, database, jquery, asp.net and C#). We've started off well by defining the UI master and footer pages that way we can reuse those across all of our pages. Now comes the hard part. The system will have about 4k end users with say 5-10% being concurrent users. We are wondering if it makes sense to cache our database data (For say 5-10 minutes) rather then continously hit our database. The reason being is some of these pages may have 5-10 search filters associated with the page. Imagine every time a selection is made from a search box how many database hits. Also some of these search fields cascade so selecting for instance an initial drop down may cascade several drop down boxes under them. Is it wrong to cache because I am not finding too many articles on whether it is a good idea or not. Remember the system is similiar to say a CRM system where we manage our various customers, projects, sub projects, issues, etc.

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• “Big Data” Is A Small Concept Unless You Can Apply It To The Customer Experience

  - by Michael Hylton

  There’s been a lot of recent talk in the industry about “big data”.  Much can be said about the importance of big data and the results from it, but you need to always consider the customer experience when analyzing and applying customer data. Personalization and merchandising drive the user experience.  Big data should enable you to gain valuable insight into each of your customers and apply that insight at the moment they are on your Web site, talking to one of your call center agents, or any other touchpoint.  While past customer experience is important, you need to combine that with what your customer is doing on your Web site now as well what they are doing and saying on social networking sites.  It’s key to have a 360 degree view of your customer across all of your touchpoints in order to provide that relevant and consistent experience that they come to expect when interacting with your brand. Big data can enable you to effectively market, merchandize, and recommend the right products to the right customers and the right time.  By taking customer data and applying it to product recommendations, you have an opportunity to gain a greater share of wallet through the cross-selling and up-selling of additional products and services.  You can also build sustaining loyalty programs to continue to engage with your customers throughout their long-term relationship with your brand.

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• “Big Data” Is A Small Concept Unless You Can Apply It To The Customer Experience

  - by Michael Hylton

  There’s been a lot of recent talk in the industry about “big data”.  Much can be said about the importance of big data and the results from it, but you need to always consider the customer experience when analyzing and applying customer data. Personalization and merchandising drive the user experience.  Big data should enable you to gain valuable insight into each of your customers and apply that insight at the moment they are on your Web site, talking to one of your call center agents, or any other touchpoint.  While past customer experience is important, you need to combine that with what your customer is doing on your Web site now as well what they are doing and saying on social networking sites.  It’s key to have a 360 degree view of your customer across all of your touchpoints in order to provide that relevant and consistent experience that they come to expect when interacting with your brand. Big data can enable you to effectively market, merchandize, and recommend the right products to the right customers and the right time.  By taking customer data and applying it to product recommendations, you have an opportunity to gain a greater share of wallet through the cross-selling and up-selling of additional products and services.  You can also build sustaining loyalty programs to continue to engage with your customers throughout their long-term relationship with your brand.

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• Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences

  - by Charles Knapp

  Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London, global business leaders such as the co-founder of Ben & Jerry’s shared the latest in how to retain customers and boost advocacy. Melissa Boxer and Sundar Swaminathan of Oracle shared that by taking an outside-in approach, you can deliver a differentiated, loyalty-building experience throughout the customer lifecycle, from researching and selecting through to using and recommending. To transform customer experiences, you need to integrate your brand’s social, marketing, and loyalty functions from the commonplace silos. Three key strategies: Know more and understand, unifying and capturing insights across touch points to better understand who to serve, how to serve, and when to serve.  Connect and engage across social and traditional channels, empowering a relationship ecosystem between social communities, customers, and employees. Make the personalized experience easy and rewarding. Visit us on twitter.com/oraclecrm to learn more useful highlights from the #lwconf conference.

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• What browser is sending user agent beginning mozilla/5.0+, tramslates & into &amp;

  - by Patrick

  We've got a website which has been running for a few years now. One of our customers has just started having an intermittent problem. Looking at our iis6.0 logs the service works correctly when they have a user agent beginning "mozilla/4.0+" but fails when the user agent begins "mozilla/5.0+". The particular customer only started having this problem on Wednesday. Does anyone know the browser/upgrade which changes the 4.0 to 5.0? The actual problem caused is that an "&" in a url parameter list is being encoded as "&amp;". Anyone seen anything similar? We have other users sending from browsers with the 5.0+ user agent without trouble. Sorry about the tags but don't have the rep to create new ones. Thanks in advance, Patrick Edit: hi Viper_sb, It is most probably a custom script (I'm primarily a c++ developer so don't really understand). Our site services requests from other customer developed sites, this one was done in Java script as far as I know. we're actually getting a variety of user agents (presumably depending on which of our customers customers is accessing the service), here's a few: Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+fr;+rv:1.9.1.11)+Gecko/20100701+Firefox/3.5.11 Mozilla/5.0+(Windows;+U;+Windows+NT+5.1;+en-US)+AppleWebKit/533.4+(KHTML,+like+Gecko)+Chrome/5.0.375.126+Safari/533.4 302 0 0 Mozilla/5.0+(Macintosh;+U;+PPC+Mac+OS+X;+fr)+AppleWebKit/523.12+(KHTML,+like+Gecko)+Version/3.0.4+Safari/523.12 Mozilla/5.0+(Windows;+U;+Windows+NT+5.1;+en-US;+rv:1.9.2.8)+Gecko/20100722+Firefox/3.6.8 Mozilla/5.0+(Windows;+U;+Windows+NT+5.1;+fr;+rv:1.9.2.8)+Gecko/20100722+Firefox/3.6.8+(.NET+CLR+3.5.30729)

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• Oracle Open World 2013 - JD Edwards at Your Fingertips

  - by KemButller

  The Oracle & JD Edwards Universe at Your Fingertips!  Oracle Open World features thousands of sessions from which attendees can choose, including keynotes, technical sessions, demos, and hands-on labs. Hundreds of exhibitors will be on hand to share what they’re bringing to the leading edge of Oracle technology. You will have an infinite number of opportunities to network, trade information with peers, and gain insights from experts. For JD Edwards’ customers this valuable experience is twofold. Enjoy the convenience of attending the core JD Edwards’ program featured at the Intercontinental Hotel and experience the keynotes, educational sessions, networking events and partner solutions exhibited at the adjacent Moscone Convention Center.  Highlights for JD Edwards Customers:  Kickoff with the JD Edwards General Session, followed by product strategy road map sessions.  Select from over 60 educational sessions specifically applicable to JD Edwards.  Deepen your knowledge by attending the JD Edwards EnterpriseOne technical hands on lab sessions including: o One View Reporting – basic and advanced o EnterpriseOne Page Generator o User Interface Personalization o Configuring Composite Applications with Café One  Chose from thousands of educational sessions offered throughout the entire conference covering Oracle applications, industries, middleware, server and storage systems and database.  Meet the JD Edwards experts in the Oracle DEMOGrounds and get hands on experience with the latest and hottest features in Applications, Tools and Technologies, Mobility, In-Memory Applications, Health and Safety Incident Management, User Experience and Reporting.  Visit the JD Edwards Partner Pavilion at the Intercontinental Hotel featuring partner organizations with solutions for JD Edwards’ customers.  Meet with the Oracle JD Edwards Upgrade team during the conference as part of the Upgrade Care Program. Maximize your conference experience and leave with the information and contacts you need to turbo-charge your upgrade planning. Contact Barbara.canham-AT-oracle-DOT-com prior to the conference for more information.  Arrive on Sunday to participate in sessions presented by the Special Interest Groups of Quest International User Group. Oracle OpenWorld

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• New PeopleSoft Applications Search

  - by Matthew Haavisto

  As you may have seen from the PeopleTools 8.52 Release Value Proposition , PeopleTools intends to introduce a new search capability in release 8.52. We believe this feature will not only improve the ability of users to find content, but will fundamentally change the way people navigate around the PeopleSoft ecosystem. PeopleSoft applications will be delivering this new search in coming releases and feature packs. PeopleSoft Application Search is actually a framework—a group of features that provides an improved means of searching for a variety of content across PeopleSoft applications. From a user experience perspective, the new search offers a powerful, keyword-based search presented in a familiar, intuitive user experience. Rather than browsing through long menu hierarchies to find a page, data item, or transaction, users can use PeopleSoft Application Search to directly navigate to desired locations. We envision this to be similar to how people navigate across the internet. This capability may reduce or even eliminate the need to navigate PeopleSoft applications using the existing application menu system (though menus will still be available to people that prefer that method). The new search will be available at any point in an application and can be configured to span multiple PeopleSoft applications. It enables users to initiate transactions or navigate to key information without using the PeopleSoft application menus. In addition, filters and facets will enable people to narrow their search results sets, making it easier to identify and navigate to desired application content. Action menus are embedded directly in the search results, allowing users to navigate straight to specific related transactions – pre-populated with the selected search results data. PeopleSoft Applications Search framework uses Oracle’s Secure Enterprise Search as its search engine. Most Customers will benefit from the new search when it is delivered with applications. However, customers can start deploying it after a Tools-only upgrade. In this case, however, customers would have to create their own indices and implement security.

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• Announcing Oracle-Demantra 12.2.1 Release

  - by user702295

  We are excited to announce Oracle Demantra 12.2.1 is now available for new and existing customers. All customers who are not incorporating Demantra with other VCP products are welcome to upgrade without any restrictions. Customers who are using Demantra in conjunction with VCP products will need to upgrade VCP to 12.2.1 which requires application and participation in Oracle E-Business Suite early adopter program. Demantra 12.2.1 includes a wide array of new features driven by customer requirements and needs. Key features include: ·       Streamlined import and export from Microsoft Excel ·       Support Gregorian Month data aggregation in weekly system ·       Multilanguage support for eleven languages ·       Promotion Calendar Optimization ·       Enhanced integration with Advanced Planning Command Center (VCP 12.2.1 Required) Demantra 12.2.1 will work with JD Edwards EnterpriseOne 9.1 using the AIA 11.4 for the Value Chain Planning Base Integration Pack. Demantra 12.2.1 will only work with VCP 12.2.1. Demantra 12.2.1 and VCP 12.2.1 will work with EBS 12.1.3 or EBS 12.2.1.

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• BizTalk Server 2009 R2 = BizTalk Server 2010

  - by Rajesh Charagandla

  Microsoft has renamed BizTalk Server 2009 R2 as BizTalk Server 2010, and is now telling customers that the evolution of the product recommends it as a major version versus a minor update. BizTalk Server 2009 R2 was designed mainly to bring to the table support for the company’s latest technologies, including Windows Server 2008 R2, SQL Server 2008 R2 and Visual Studio 2010. Following is list of key capabilities added to the release 1.       Enhanced trading partner management that will enable our customers to manage complex B2B relationships with ease 2.       Increase productivity through enhanced BizTalk Mapper. These enhancements are critical in increasing productivity in both EAI and B2B solutions; and a favorite feature of our customers. 3.       Enable secure data transfer across business partners with FTPS adapter 4.       Updated adapters for SAP 7, Oracle eBusiness Suite 12.1, SharePoint 2010 and SQL Server 2008 R2 5.       Improved and simplified management with updated System Center management pack 6.       Simplified management through single dashboard which enables IT Pros to backup and restore BizTalk configuration 7.       Enhanced performance tuning capabilities at Host and Host Instance level 8.       Continued innovation in RFID Space with out of box event filtering and delivery of RFID events

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• Announcing: Oracle Enterprise Manager 12c Delivers Advanced Self-Service Automation for Oracle Database 12c Multitenant

  - by Scott McNeil

  New Self-Service Driven Provisioning of Pluggable Databases Today Oracle announced new capabilities that support managing the full lifecycle of pluggable database as a service in Oracle Enterprise Manager 12c Release 3 (12.1.0.3). This latest release builds on the existing capabilities to provide advanced automation for deploying database as a service using Oracle Database 12c Multitenant option. It takes it one step further by offering pluggable database as a service through Oracle Enterprise Manager 12c self-service portal providing customers with fast provisioning of database cloud services with minimal time and effort. This is a significant addition to Oracle Enterprise Manager 12c’s existing portfolio of cloud services that includes infrastructure as a service, database as a service, testing as a service, and Java platform as a service. The solution provides a self-service mechanism to provision pluggable databases allowing users to request and access database(s) on-demand. The self-service operations are also enabled through REST APIs allowing customers to integrate with third-party automation systems or their custom enterprise portals. Benefits Self-service provisioning allows rapid access to pluggable database as a service for hosting or certifying applications on Oracle Database 12c Self-service driven migration to pluggable database as a service in order to migrate a pre-Oracle Database 12c database to a pluggable database as a service model and test the consolidation strategy Single service catalog for all approved pluggable database as a service configurations which helps customers achieve standardization while catering to all applications and users in the enterprise Resource guarantee via database resource manager (and IORM on Oracle Exadata) that enables deployment of mixed workloads in a shared environment Quota, role based access, and policy based management that enforces governance and reduces administrative overhead Chargeback or showback which improves metering and accountability for services consumed by each pluggable database Comprehensive REST APIs that support integration with ticketing or change management systems, and or with other self-service portals Minimal administrative and maintenance overhead through self-managing automation that allows for intelligent placement of pluggable databases To understand how pluggable database as a service works, watch this quick demo: Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager Cloud Control12c Mobile app

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• Here's your chance: MOS Feedback Sessions @OOW

  - by cwarticki

  Bring your questions, comments, concerns, opinions, recommendations, enhancement requests and any emotional outbursts!   As I travel the world and speak to thousands of customers, I receive plenty of feedback about My Oracle support.  Come hear directly from the source. Meet Dennis Reno, VP of Customer Portal Experience. The Customer Portal Experience team will host a My Oracle Support Tips and Techniques session and three roundtable feedback sessions at this year’s Oracle OpenWorld. The sessions will include a Hardware Support component, as well as best practices that are sure to benefit all My Oracle Support users. The events planned will give our users the opportunity to learn more about how the My Oracle Support customer portal adds value to the support process and to their business needs. The roundtable feedback sessions will allow customers to meet, give feedback, and share their experiences directly with the team responsible for the customer portal experience. Date Time (PT) Session Name Mon, Oct 1 01:45 PM My Oracle Support: Tips and Techniques for Getting the Best Hardware Support Possible (Session #CON9745) Tue, Oct 2 11:00 AM Roundtable - My Oracle Support General Feedback Wed, Oct 3 11:00 AM Roundtable - My Oracle Support Community Feedback Thr, Oct 4 11:00 AM Roundtable - My Oracle Support General Feedback Customers can find more information, including specific details about how to attend, by accessing My Oracle Support at OpenWorld (Article ID 1484508.1). Enjoy OpenWorld everyone! -Chris Warticki Global Customer Management

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• The Customer Experience Revolution is Now

  - by Christie Flanagan

  To conclude this week’s focus on customer experience, I’ll end by recapping how my week began in New York City at The Experience Revolution. We all know that customers increasingly call the shots, and that winning or losing depends on how well we manage to meet their expectations. Today’s customers have a multitude of choices and are quick to jump ship following a poor experience. As a result, delivering an experience that is relevant, interactive, engaging, and consistent across channels and fostering rewarding relationships are increasingly important to business success.  It is only through exceptional customer experiences that companies can expect to acquire new customers and maintain their loyalty.  Over 400 of us gathered at Gotham Hall on Monday night to hear Oracle President Mark Hurd introduce Oracle Customer Experience, a cross-stack suite of customer experience products that include Oracle RightNow CX Cloud Service, Oracle Endeca, Oracle ATG Web Commerce, Oracle WebCenter,Oracle Siebel CRM, Oracle Fusion CRM, Oracle Social Network, and Oracle Knowledge Management. I'd encourage you check out this video to hear Mark explain why having a good product isn't good enough in the wake of the customer experience revolution. The Experience Revolution event itself was designed to deliver the kind of rich experience that sticks with you, using an interactive gallery of customer experience to deliver an individualized experience to each attendee through a combination of touch screens and near field communication technology.  Over the coming weeks we’ll share some of these customer experience vignettes with you. In the interim, you can learn more about Oracle Customer Experience solutions here.

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• Oracle's SPARC T4, 007 Style

  - by Kristin Rose

  The names 4, T4, and this power house travels hand in hand with its good friend SPARC. About 6 years ago on-chip encryption acceleration was first shipped in a commercial system, the SPARC T1. Today, thanks to Oracle SPARC innovative leadership in on-chip encryption acceleration, complex cryptographic computations was born and has since rapidly evolved. Customers can now have security with performance because we my friend, are in the Age of Big Data.If you need some high speed action in your life, listen here. The SPARC T4 systems offer customers much more value for applications than just increased performance through its cross sell opportunity. This is done by enabling partners to integrate your own applications to Oracle’s SPARC T4 Servers for Cloud deployments, and providing direct business benefits that supersedes the commodity approach to data center computing such as security, performance and optimization.As companies continue down this complex path of big data, eCommerce, and mobility, the need to provide better and more in-depth security is more prominent than ever. Oracle’s SPARC T4 processor allows customers to deliver the highest levels of application security, as well as deliver the necessary level performance without added cost, and complexity.To learn more behind the value of SPARC T4, check out a more in-depth blog here. For more on the SPARC T4 family of products, click here.Encryption Lives Another Day,The OPN Communications Team Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Good Scoop: The PeopleSoft/IBM Backstory

  - by [email protected]

  By Brian Dayton on April 12, 2010 11:15 AM Sometimes you're searching for something online and you find an unrelated, bonus nugget. Last week I stumbled across an interesting blog post from Chris Heller of a PeopleSoft consulting shop in San Ramon, CA called Grey Sparling. I don't know these guys. But Chris, who apparently used to work on the PeopleTools team, wrote a great article on a pre-acquisition, would-be deal between IBM and PeopleSoft that would have standardized PeopleSoft on IBM technology. The behind-the-scenes perspective is interesting. His commentary on the challenges that the company and PeopleSoft customers would have encountered if the deal had gone through was also interesting: · "No common ownership. It's hard enough to get large groups of people to work together when they work for the same company, but with two separate companies it is much, much harder. Even within Oracle, progress on Fusion applications was slow until Thomas Kurian took over Fusion applications in addition to Fusion middleware." · "No customer buy-in. PeopleSoft customers weren't asking for a conversion to WebSphere, so the fact that doing that could have helped PeopleSoft stay independent wouldn't have meant much to them, especially since the cost of moving to whatever a "PeopleSoft built on WebSphere" would have been significant." · "No executive buy-in. This is related to the previous point, but it's worth calling out separately. If Oracle had walked away and the deal with IBM had gone through, and PeopleSoft customers got put through the wringer as part of WebSphere move, all of the PeopleSoft project teams would be put in the awkward position of explaining to their management why these additional costs and headaches were happening. Essentially they would need to "sell" the partnership internally to their own management team. That's not a fun conversation to have." I'm not surprised that something like this was in the works. But I did find the inside scoop and Heller's perspective on the challenges particularly interesting. Especially the advantages of aligning development of applications and infrastructure development under one roof. Here's a link to the whole blog entry.

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• Wanna be a Rock Star?

  - by lydia.smyers

  We just launched the Oracle PartnerNetwork Specialized Partner Premier site, a new site specifically targeted to customers, partners and Oracle employees. The site is all about "You", our partners, who have achieved one or more of the over 50 specializations available today. Specialized. Recognized. Preferred. Yes, that's you - the chosen vendors. And just for you we're going to produce videos starring "You" and your stories which will available everywhere Oracle customers, partners and employees are. Sundance may be over but we're just getting started. This is just one of the new benefits, want more? Industry Analyst Firm, IDC offers kudos and says Oracle's premier "approach to putting top partners front and center with customers and prospects" has "raised the bar." We'll be advertising this site all over Oracle's major websites to give our specialized partners their deserved recognition. Bring on the buttered popcorn! Lights! Camera! What are you waiting for? http://www.oracle.com/specialized. Need to get specialized? Check out how: http://www.oracle.com/partners/en/opn-program/specialize/index.html

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• Nova Software Becomes Kentico Certified Partner

  - by chanva

  Nova Software was awarded Kentico Certified Partner status. The new status confirms that Nova Software is qualified to provide professional services using the Kentico CMS. Nova Software has earned a reputation for excellence thanks to our in-depth technology knowledge and business acumen. By consistently applying this expertise to customers' individual business needs, Nova Software helps provide a sustainable competitive advantage based upon unique industry knowledge and relationships. Nova Software chose Kentico CMS as the platform for their clients' websites for its robust feature set, affordable licensing and solid core structure. As a custom software developer, Nova Software is drawn to the Kentico CMS both for its developer-centric environment as well as for its user-friendly CMS Desktop that will enhance the user experience of its clients. While commenting on the potentiality of this major collaboration with Kentico Software, Our customers come to us for high-quality websites that can offer the most up-to-date features. By using Kentico CMS, we feel confident that we will be able to cover all the needs of our customers, deliver the project on time and provide them services at a very affordable price.Partner Manager at Kentico, Lenka Navratilova, says the partnership with Nova Software is important to her company, "Choosing the right platform for a web project is only a part of its way to success. The skills and expertise of the company that delivers it makes the rest. With our partnership with Nova Software, we are sure that the end users of our product will be provided with top-level professional services." Kentico is currently used in 84 countries by more than 6,000 websites including some of the world's biggest corporations such as McDonalds, Mazda and Vodafone, This is an exciting development for large businesses and organisations as it will enable the building and management of any sized website, from simple 'brochure' sites to comprehensive, data hungry sites in a robust and technically superior platform. Kentico is modular so clients can start with a basic site and later add functions such as blogs, newsletters and e-commerce. Technical knowledge is not needed in order to update a Kentico website. If clients can use Microsoft Word, they can easily edit their site.

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• Spirent Communications Improves Customer Experience with Knowledge Management

  - by Tony Berk

  Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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• Why do programmers write applications and then make them free?

  - by Ken

  As an entrepreneur/programmer who makes a good living from writing and selling software, I'm dumbfounded as to why developers write applications and then put them up on the Internet for free. You've found yourself in one of the most lucrative fields in the world. A business with 99% profit margin, where you have no physical product but can name your price; a business where you can ship a buggy product and the customer will still buy it. Occasionally some of our software will get a free competitor, and I think, this guy is crazy. He could be making a good living off of this but instead chose to make it free. Do you not like giant piles of money? Are you not confident that people would pay for it? Are you afraid of having to support it? It's bad for the business of programming because now customers expect to be able to find a free solution to every problem. (I see tweets like "is there any good FREE software for XYZ? or do I need to pay $20 for that".) It's also bad for customers because the free solutions eventually break (because of a new OS or what have you) and since it's free, the developer has no reason to fix it. Customers end up with free but stale software that no longer works and never gets updated. Customer cries. Developer still working day job cries in their cubical. What gives? PS: I'm not looking to start an open-source/software should be free kind of debate. I'm talking about when developers make a closed source application and make it free.

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