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• Links for Getting Started with PowerShell for Office 365 and Exchange Online

  - by Brian Jackett

  This past week I worked with some customers who were getting started with using PowerShell against Exchange Online as part of their new Office 365 solution.  As you may know Exchange is not my primary focus area but since these customers’ needs centered around PowerShell I thought this would be a good opportunity to learn more.  What soon became apparent to me was a few things: The output / objects returned from Exchange Online vs. on-premises commandlets sometimes differ (mainly due to Exchange Online output needing to be serialized across the wire) Some of the community scripts posted on TechNet Script Center or PoSH Code Repository that work for on-premises won’t work against Exchange Online due to the above I went to multiple resources to get an introduction of using the Exchange Online commandlets      In light of the last item I would like to share some resources I gathered for getting started with the Exchange Online commandlets.  I will address the first two items in a follow up post that shows one sample script that I helped a customer fix.   Links Using PowerShell with Office365 http://blah.winsmarts.com/2011-4-Using_PowerShell_with_Office365.aspx   Administering Microsoft Office 365 using WIndows PowerShell http://blog.powershell.no/2011/05/09/administering-microsoft-office-365-using-windows-powershell/   Reference to Available PowerShell Cmdlets in Exchange Online http://help.outlook.com/en-us/140/dd575549.aspx   Windows PowerShell cmdlets for Office 365 http://onlinehelp.microsoft.com/en-us/office365-enterprises/hh125002.aspx   Role Based Access Control in Exchange Online http://help.outlook.com/en-us/140/dd207274.aspx   Exchange Online and RBAC http://blogs.technet.com/b/ilvancri/archive/2011/05/16/exchange-online-office365-and-rbac.aspx   Conclusion    Office 365 is being integrated into more and more customers’ environments.  While your PowerShell skills can still be used to manage certain portions of Office 365 (Exchange Online as of the time of this writing) there are a few differences in how data is passed back and forth.  Hopefully the links above will get you started on scripting against  cloud based services.         -Frog Out

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• BI Applications Test Drive: Joint Partner+Oracle Go To Market Initiatives

  - by Mike.Hallett(at)Oracle-BI&EPM

   A challenge you may be facing is how to easily show the business value of BI to a set of customers.  The key we find to achieve this is to show best in class business analytic examples specific to a business person's role and needs - e.g. "HR analytics" for HR professionals, "Spend Analytics" for procurement professionals, and so on. We have created for you, our specialised partners, the ability to run Oracle BI Applications Test Drive Workshops for your customers. These are carefully scripted to allow a customer business person (usually not IT) to navigate for themselves around a series of dashboards and analysis targetted to show how BI can help their business and drive ROI. These Oracle BI Applications Test Drive kits (in English) are now downloadable from our OMS4P/OPN portal . See it by clicking on this link:http://www.oracle.com/partners/secure/marketing/bi-apps-test-drive-519829.htmlThis kit translation into Italian, French, Spanish and German will be added to this portal soon. NOTE: These are not designed for "training" customers: they really address the need for an effective call to action for any customer you talk to who is in the early stages of exploring their options and the business benefits of a BI project, especially if they are already an Oracle applications customer (eBusiness suite, Peoplesoft, Siebel, JDE). For more demand generation kits see another blog article "Joint Partner+Oracle Go To Market Initiatives: BI Customer Event Kits"

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• An Oracle Event for Your Facility & Equipment Maintenance Staff

  - by Mark Rosenberg

  The 7th Annual Oracle Maintenance Summit will occur February 4 – 6, 2013 at the Hyatt Regency San Francisco. This year, the Maintenance Summit will be one of the major pillars of a larger Oracle Value Chain Summit. What makes this event different from the other events hosted by Oracle and the PeopleSoft Community’s various user groups is that it is specifically meant to provide a venue for the facility and equipment maintenance community to talk about all things related to maintenance.  Maintenance Planners, Maintenance Schedulers, Vice Presidents and Directors of Physical Plant, Operations Managers, Craft Supervisors, IT management, and IT analysts typically attend this event and find it to be a very valuable experience. The Maintenance pillar will provide the same atmosphere and opportunity to hear from PeopleSoft Maintenance Management customers, Oracle Product Strategy, and partners, as in past years.  For more information, you can access the registration website for the Value Chain Summit. For existing PeopleSoft Maintenance Management customers…if you are interested in participating in the PeopleSoft Maintenance Management Focus Group in which Oracle discusses product roadmap topics with the community of customers who have licensed the PeopleSoft Maintenance Management application, please contact [email protected], [email protected], or [email protected]. The Focus Group will meet on February 7th, and attendance is by invitation only.We look forward to seeing you in San Francisco! P.S.  The Early Bird registration fee is $195. Register before December 31 to take advantage of this introductory low price, as the registration fee will go up to $295 after that date.

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• Welcome to EMACS! - the Enterprise Manager Blog from Advanced Customer Services

  - by Rajat Nigam

  Advanced Customer Services(ACS) is the specialist group within Oracle which has helped countless customers become successful with Enterprise Manager as a System Management Product of their choice. ACS has a dedicated "Center of Excellence for Enterprise Manager" with a charter to make customers successful with Enterprise Manager. ACS helps customers right from setting up Enterprise Manager Grid Control to manage enterprise class highly available application deployments, to on-going housekeeping, to evaluation and adoption of new features and solutions, migration and upgrades,  to customizations and extensions of Enterprise Manager and more. 'Emacs' is possibly the best title for this yet another blog on Enterprise Manager. Emacs is going to talk about the real life experiences that Oracle ACS and Oracle Pre-sales team has with Oracle Enterprise Manager in real customer environments from different industry verticals like Banking, Telecom, Defence, Manufacturing, Public Utlities, etc. It discusses best practices, common blue-prints, links to interesting collateral, ACS authored tools and utlitlies. Feel free to ask questions influencing business/architectural decisions to something which is very technical in nature and very specific to the tool. We absolutely welcome any comments and feedback that you can provide. Thanks for visiting our blog!    

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• ACT On Marketing Campaign “Middleware Consolidation and Innovation Program”

  - by JuergenKress

   You want marketing budget to run joint Oracle Fusion Middleware 12 c events? Participate in the OFM ACTon Campaign. The opportunity for you as a partners is to : Create larger deals by reselling software and systems e.g. WebLogic on ODA, SOA on ODA, Exalogic for AppAdvantage Create more service revenue at our existing customer, by consolidation and migration of application servers platforms. Extend and innovate platforms e.g. mobile integration big data or business process automation Create service business at new customers, more than 120.000 customers use middleware today! The objective of the initiative is to run joint events for our middleware customers and Generate re-sell middleware license revenue in the broad market Generate Service revenue for partners Prepare partners to understand upgrade and upsell opportunities to Oracle Fusion Middleware 12c WebLogic Community Workspace (WebLogic Community membership required) you can learn details about the campaign: OFM ACTon event Brief & Middleware Consolidation and Innovation_Act-On Program_Salesplay & Campaign kit DRAFT. Interested and want to participate? Contact your local Value Added Distributer and he will work with you on a joint campaign plan! WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: marketing,ACton,Campaign,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• ALERT: Error Processing US Wage Attachment Elements In Payroll Run After RUP Patches

  - by LuciaC

  Customers who have run the Upgrade Wage Attachments process after applying the 2012 RUP are reporting errors similar to those listed below when either running a quickpay or processing a payroll for employee(s) with involuntary deductions. Error: HR_51118_HRPROC_ERR_ON_ASG ASGNO 1115 APP-PAY-51118: Error was encountered when processing assignment 1115 HR_51119_HRPROC_ERR_OCC_ON_ET ETNAME: Garnishment 3 APP-PAY-51119: Error was encountered when processing Element Type Garnishment 3 HR_6881_HRPROC_ORA_ERR SQLERRMC ORA-01403: No data found SQL_NO 520 TABLE_NAME pay_input_values_f APP-PAY-06881:Error ORA-01403: no data found has occured in table pay_input_values_f at location 520 This issue was logged in Bug 14679161 - QUICK PAY ERROR AFTER RUP (2012) AND WAGE ATTACHMENT UPGRADE APP-PAY-06881. The following one off patches have been released to My Oracle Support to resolve this issue*: 11i -  Patch 14679161 12.0 - Patch 14849394:R12.PAY.A 12.1 - Patch 14849394:R12.PAY.B * IMPORTANT:  Depending on when/if customers have run the Wage Attachment upgrade process will determine the appropriate action to take. Any customer who is encountering the above error and/or has run the Wage Attachment upgrade process AFTER applying the 2012 RUP (applicable to their release level) should log a Service Request with Oracle Support to receive assistance on the necessary steps to take to resolve the problem BEFORE applying the above patch. Any customer who has not yet run the Wage Attachment Upgrade process (either before or after applying the 2012 RUP), should follow the action plan documented in the patch readme. For those customers who have already run the Wage Attachment Upgrade process BEFORE applying the 2012 RUP, should apply the patch (applicable to your release) listed above. Be sure to run any post install processes, such as the data install utility and HR global driver.  See the patch readme for full details. Please consult Note 404478.1: Americas (US, CA, MX) HCM High Priority Alert for the latest Alert status.

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• Standards Matter: The Battle For Interoperability Continues

  - by michael.rowell

  Great Article, although it is a little dated at this point. Information Week Article Standards Matter: The Battle for Interoperability goes on Summary If you're guilty of relegating standards support to a "nice to have" feature rather than a requirement, you're part of the problem. If you want products to interoperate, be prepared to walk away if a vendor can't prove compliance. Don't be brushed off with promises of standards support "on the road map." The alternative is vendor lock-in and higher costs, including the cost of maintaining systems that don't work together. Standards bodies are imperfect and must do better. The alternative: splintered networks and broken promises. The point: "The secret sauce to a successful 'working standard' isn't necessarily IETF or another longstanding body," says Jonathan Feldman, director of IT services for the city of Asheville, N.C., and an InformationWeek Analytics contributor. "Rather, an earnest and honest effort by a group that has governance outside of a single corporation's control is what's important." In order to have true interoperability vendors as well as customers must be actively engaged in the standards process. Vendors must be willing to truly work together and not be protecting an existing product. Customers must also be willing to truly to work together and not be demanding a solution that only meets their needs but instead meets the needs of all participants. Ultimately, customers must be willing to reward vendor compliance by requiring compliance in products and services that they purchase and deploy. Managers that deploy systems without compliance to standards are only hurting themselves. Standards do matter. When developed openly and deployed compliantly standards deliver interoperability which provides solid business value.

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• An Oracle Exastack Recap

  - by Kristin Rose

  For those ISVs and OEMs who tuned into Oracle’s FY13 Partner Kickoff, thank you! It was with your participation and presence that helped make this year’s show another great success. The OPN Communications team was lucky enough to get a chance to sit down with Chris Baker, Oracle SVP of Worldwide ISV, OEM & Java, all the way from London, as he recapped the achievements that were seen over the past year with the Oracle Exastack Program. Be sure to watch his short video below: Here are some highlights: 1000 “Readies”- Those partners that are ready to use the latest version of our products Over 100 partners that are ready to use Oracle Exastack,  Oracle Exadata Database Machine, and Oracle Exalogic Elastic Cloud New Oracle Exalytics machine for analysis In less than one year, more than 100 ISV applications have achieved an Oracle Exastack Ready status and more than 35 ISV applications have achieved Oracle Exastack Optimized status. These partners can be found by Oracle customers listed in the Oracle Solutions Catalog.Demonstrating to customers that their solutions are tuned to deliver optimum speed, scalability and reliability on Oracle Engineered Systems, Oracle partners are rapidly achieving Oracle Exastack Optimized certification. Read the press release here. By simplifying your company’s architecture with the Oracle Exastack program, both ISV’s and OEMs are able to better concentrate on their application and deliver enhanced benefits to their customers.Cheers!The OPN Communications Team

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• Profit : August, 2012

  - by user462779

  August 2012 issue of Profit is now available online. Way back in 2003, I wrote my first feature for Profit. It was titled “Everything You Always Wanted to Know About Application Servers (But Were Afraid To Ask),” and it discussed “cutting-edge” technologies like portals and XML and the brand-new Java Platform, Enterprise Edition (Java EE; we’re now on Java EE 7). But despite the dated terms I used in my Profit debut, I noticed something in rereading that old story that has stayed constant: mid-tier technology is where innovative enterprise IT projects happen. It may have been XML in 2003, but it’s SOA in 2012. While preparing the August issue of Profit was more than just a stroll down memory lane for me, it has provided a nice bit of perspective about what changes and what doesn’t in this dynamic IT industry. Technologies continuously evolve—some become standard practice, some are revived or reinvented, and some are left by the wayside. But the drive to innovate and the desire to succeed are business principles that never go out of fashion. Also, be sure to check out the Profit JD Edwards Special Issue 2012 (PDF), featuring partner profiles, customer successes, and Oracle executive interviews. The Middleware Advantage Three ways a flexible, integrate software layer can deliver a competitive edge Playing to Win Electronic Arts’ superefficient hub processes millions of online gaming transactions every day. Adjustable Loans With Oracle Exadata, Reliance Commercial Finance keeps pace with India’s commercial loan market. Future Proof To keep pace with mobile, social, and location-based services, smart technologists are using middleware to innovate. Spring Training Knowledge and communication help Jackson Hewitt’s Tim Bechtold get seasonal workers in top shape. Keeping Online Customers Happy Customers worldwide are comfortable with online service—but are companies meeting customers’ needs?

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• What packages can i use to unroll a complete store with customer service?

  - by acidzombie24

  I havent bought the server yet (possible VPS) but i am thinking about using linux with apache and mono for asp.net support. I don't know much about this. What packages can i use together to have a store with customer support? What i like is 1) A store to purchase one item (its digital). More may be possible but they are likely to be addons which need the first item. 2) Have the the store send messages to my app which will generate registration key and deliver the digital item. 3) Create an account for that customer on a support site used for tickets 4) A Forum. I'd like a private forum for customers and may want their account to be disabled when their product license has expired. 5) A mailing list. I like non customers be able to subscribe to a list and i'd like to know if any customers are on it so i can send different emails to each if desired. Are there packages that make any of these easy? I dont mind writing glue code if i need to but i havent tried any stores, mailing list, ticket system but have installed a forum once long ago. My mail server will likely be through google apps.

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• A case for not installing your own software

  - by James Gentsch

  This week I watched some of the Oracle Open World presentations (from the comfort of my Oracle office) and happened on some of Larry Ellison’s comments about cloud computing and engineered systems.  Larry said he sees the move to these as analogous to the moves made by the original adopters of electricity.  The argument goes that the first consumers of electricity had to set up their own power plant.  Then, as the market and infrastructure for electricity matured, power consumers moved from using their own personal power plant to purchasing power from another entity that was focused on power production as their primary product. In the end this was a cheaper and more reliable solution. Now, there are lots of compelling reasons to be looking very seriously at cloud computing and engineered systems for enterprise application deployment.  However, speaking as a software developer of enterprise applications, the part of this that I really love (besides Larry’s early electricity adopter analogy) is that as a mode of application deployment it provides me and my customers a consistent environment in which the applications I am providing will be run.  This cuts way down on the environmental surprises that consistently lead to the hated “well, it works here” situation with the support desk. And just to be clear, I think I hate this situation more than my clients, who I think are happy that at least it is working somewhere.  I hate this because when a problem happens, and let’s face it customers are not wasting their time calling in easy problems, we are seriously disabled when we cannot reproduce the issue which is triggered by something unforeseen in the environment where the application is running.  This situation is incredibly frustrating and an all too often occurrence. I look selfishly forward to cloud computing and engineered systems dramatically reducing the occurrence of problems triggered by unforeseen environmental situations in the software I am responsible for.  I think this is an evolutionary game changer that will be a huge benefit to the reliability and consistent performance of the software for my customers, and may make “well, it works here” a well forgotten phase for future software developers. It may even impact the stress squeeze toy industry.  Well, maybe at least for my group.

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• How can you Add Value to your Mobile Apps?

  - by Carlos Chang

  Author: Craig Mikus, Sr. Director, Enterprise Mobile Solutions Seems like every customer is either building or planning to build mobile apps, especially customer facing apps. Why? Inevitably, all companies want to improve the customer experience through more quality interactions that drive customer satisfaction, customer loyalty, new revenue streams, and even improve the way they service their customers. What better way than mobile apps? Right? But how can customers add more value to these mobile apps to drive more business benefit? Look closely, the answer just might be right in front of you. Still need another clue? What’s the first 4 letters of mobile – mo-bi? Or pronounced differently, More BI. That’s right – add more business intelligence to your overall mobile strategy. In today’s customer centric world where customer interactions and personalization are critical, it’s important to leverage a BI strategy that complements and feeds into your mobile strategy. For example, I was recently talking to a customer that was implementing a data warehouse project focused customer analytics. Their goal was to understand who are their best customers and why, develop customer profiles, identify customer trends & patterns, identify cross sell opportunities, and much more. The company then wanted to feed this information to marketing for targeted campaigns and programs. As we continued to talk, I asked my contact if they had plans to feed this information into their customer facing mobile apps to personalize the apps, target their interactions, and hopefully drive customer loyalty and new revenue streams? Two minutes later, my contact was calling his mobile development teams. So my advice to everyone, as you establish your enterprise mobile strategy and goals, remember that “mo-BI” is a critical component to add value to your mobile apps! So make sure you have “mo BI” in your mobile strategy. As I come to think of it, did you ever notice that Big Data also starts with BI?

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• Upgrading Oracle Siebel CRM Application Without Downtime

  - by Doug Reid

  Oracle’s Siebel Customer Relationship Management (CRM) software helps organizations differentiate their businesses to achieve top- and bottom-line growth. Siebel CRM delivers comprehensive solutions that are tailored to more than 20 different industries. As Siebel CRM implementations have evolved into mission critical, operational business processes that must operate 24/7, companies are finding it increasingly difficult to afford the downtime typically required to perform an in-place upgrade. Without these upgrades, businesses loose out on critical new features and functionality. With Oracle GoldenGate, customers don’t have to choose between upgrades and outages. Oracle GoldenGate allows Siebel CRM customers to perform upgrades with zero downtime. Now Siebel customers can always take advantages of the latest innovations in customer relationship management without having to worry about potential lost revenue due to downtime. Oracle GoldenGate provides three different deployment models for Siebel CRM zero downtime upgrades that are designed to meet differing customer requirements. These range from a basic unidirectional model, which is designed to work out-of-the-box, to the most sophisticated active-active model for phased migrations. If you have mission-critical Siebel CRM implementations I recommend that you watch the screencast below to learn how you can begin taking advantage of all the latest Siebel enhancements without having any downtime. This screencast is also available on Oracle Media Network and Oracle's YouTube channel. For even more details I recommend reading the whitepaper Upgrading Siebel CRM with Zero Downtime .

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• How do I trust an off site application

  - by Pieter

  I need to implement something similar to a license server. This will have to be installed off site at the customers' location and needs to communicate with other applications at the customers' site (the applications that use the licenses) and an application running in our hosting center (for reporting and getting license information). My question is how to set this up in a way I can trust that: The license server is really our application and not something that just simulates it; and There is no "man in the middle" (i.e. a proxy or something that alters the traffic). The first thing I thought of was to use with client certificates and that would solve at least 2. However, what I'm worried about is that someone just decompiles (this is build in .NET) the license server, alters some logic and recompiles it. This would be hard to detect from both connecting applications. This doesn't have to be absolutely secure since we have a limited number of customers whom we have a trust relationship with. However, I do want to make it more difficult than a simple decompile/recompile of the license server. I primarily want to protect against an employee or nephew of the boss trying to be smart.

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• Report from OpenWorld Shanghai

  - by jmorourke

  Oracle OpenWorld Shanghai 2013 was held July 22nd – 25th at the International Expo Center in Shanghai, China. The conference drew over 19,000 attendees from 44 countries. In addition, 580 CxOs attended the Executive Edge program, and 430+ partners attended the Oracle Partner Network Exchange. The conference included a number of sessions on Big Data, Business Analytics, Business Intelligence and Enterprise Performance Management delivered by Oracle, our partners and customers.  I had the pleasure to attend the conference and delivered three sessions focused on Oracle’s Hyperion Enterprise Performance Management (EPM) applications. Each of my sessions was well-attended, and in a few cases was standing room only, so there is clearly a lot of interest in the China market in EPM. The EPM and BI demo pods in the DemoGrounds at the conference also received a lot of traffic. In addition to the conference sessions I delivered, I had several meetings with customers and partners in Shanghai.These sessions and meetings I attended made clear the interest that customers in China have in improving their planning, management reporting, financial reporting, and profitability management processes. In fact, with the China Ministry of Finance now standardizing on XBRL for annual reporting across multiple agencies in China, there is a great opportunity here for our disclosure management application. One interesting finding is that the China market may not be ready for cloud-based applications as many companies are state-owned and have security concerns, so on-premise applications are likely to see continued demand.  For more information about the Oracle OpenWorld China 2013 conference, please check the web  site:  http://www.oracle.com/events/apac/cn/en/openworld/index.htmlAnd don’t forget, Oracle OpenWorld San Francisco 2013 is just around the corner in September of 2013. Please check the web site for registration and content information: http://www.oracle.com/openworld/index.html

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• Price Drop for Processor based License on Exalytics

  - by Mike.Hallett(at)Oracle-BI&EPM

  ·       33% reduction in the list `per processor` license pricing for the Oracle BI Foundation Suite ·       New capacity-based licensing which allows customers to think big & start small, significantly lowering the entry price point for an Exalytics. Oracle BI Software List Price changes In response to new powerful platforms like the in-memory Oracle Exalytics with 40 cpu cores (counted under Oracle pricing policy as 20 “processors”), the list price of “Oracle BI Foundation Suite” (BIFS) is reduced by 33% from $450K per processor to $300K per processor. Capacity-based licensing on Exalytics (Trusted Partitions) “Capacity-based pricing” for the BIFS, Endeca, Essbase and Times Ten for Exalytics software is now available for Exalytics systems. This is delivered using “Oracle VM” (OVM).  We still ship a full Exalytics machine to all customers, but they may choose to only use and license a subset of the processors installed in the machine.   Customers can license Exalytics software in units of 5 “processors”: 5, 10, 15 or the full capacity 20.   As the customer’s implementation and workload increases, it is a simple matter to license additional processors and, using OVM, make them available to the BI or EPM application. Endeca Information Discovery now available on Exalytics Oracle has also announced the certification of “Oracle Endeca Information Discovery” (EID) on the Exalytics machine.    EID can be licensed alone or in combination with the BIFS & Times Ten for an Exalytics stack, and also participates in the capacity based pricing outlined above.   The Exalytics hardware is the perfect platform for EID, and provides superb power and performance for this in-memory hybrid text-search-analytics.   For more information : Oracle Price lists Oracle Partitioning Policy Discussion by Mark Rittman (Rittman Mead Consulting ltd.) on Oracle Trusted Partitions for Oracle Engineered Systems, Oracle Exalytics and Updated BI Foundation Pricing.

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• Why do programmers write closed source applications and then make them free? [closed]

  - by Ken

  As an entrepreneur/programmer who makes a good living from writing and selling software, I'm dumbfounded as to why developers write applications and then put them up on the Internet for free. You've found yourself in one of the most lucrative fields in the world. A business with 99% profit margin, where you have no physical product but can name your price; a business where you can ship a buggy product and the customer will still buy it. Occasionally some of our software will get a free competitor, and I think, this guy is crazy. He could be making a good living off of this but instead chose to make it free. Do you not like giant piles of money? Are you not confident that people would pay for it? Are you afraid of having to support it? It's bad for the business of programming because now customers expect to be able to find a free solution to every problem. (I see tweets like "is there any good FREE software for XYZ? or do I need to pay $20 for that".) It's also bad for customers because the free solutions eventually break (because of a new OS or what have you) and since it's free, the developer has no reason to fix it. Customers end up with free but stale software that no longer works and never gets updated. Customer cries. Developer still working day job cries in their cubicle. What gives? PS: I'm not looking to start an open-source/software should be free kind of debate. I'm talking about when developers make a closed source application and make it free.

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• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• High quality/performance shared hosting (in northern Europe)

  - by Bente

  I work as a web developer on almost all levels. However, my typical customer is a 1-5 guys running some sort of consulting business. They have (or want) a web page with some kind of CMS so the can perform most (or all) editing themselves. I normally opt for Concrete5 as my default CMS because it's the most user friendly (and free) CMS I have found. My good recurring customers I host on my own server as a service, but I need a good host for the customers where I want to deliver a product and not be responsible for whatever may happen in the future. However, I still struggle with hosting! Experience shows that the typical ~1$ shared hosting is waaay to slow to run concrete5 smoothly, and a VPS is out of the question because I don't want to maintain it. So, where can I find as fast (from northern Europe), reliable, shared host where I can put a site and don't have to worry about the server going down or being unmaintained. I expect this should cost around $10-$20 but I'm open to all kinds of suggestions because different customers have different budgets.

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• Congratulations to 2012 Innovation Award winners in BPM category

  - by Manoj Das

  Last year many of our customers went live on BPM 11g. It is my extreme pleasure to congratulate two of them – Amadeus and Navistar – for being awarded Oracle Fusion Middleware Innovation Award at Oracle OpenWorld 2012. We invited our customers to submit their most innovative BPM implementations that have delivered substantiated value to them. This year we saw more than 20 submissions from our customers seeing significant business value from their live BPM 11g deployments. The submissions came from across the world, spanning various industry verticals including manufacturing, healthcare, logistics, Hi-Tech, Public Sector, Education and covering many process usage patterns. Award submissions were evaluated based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. Amadeus Team Receiving Innovation Award from Hasan Rizvi Congratulations to Amadeus and Navistar and their teams on being recognized from among some very strong submissions and more importantly for the business value delivered. It is an honor to be part of your success and to play a small role in the innovation you drive. Navistar is a leading truck manufacturing company which produces International® brand commercial and military trucks, MaxxForce® brand diesel engines, IC Bus™ brand school and commercial buses, and Navistar RV brands of recreational vehicles. The company also provides truck and diesel engine service parts. Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travellers and travel providers. Both Navistar and Amadeus have leveraged Oracle BPM Suite to improve visibility into their business and made their business more agile and efficient. We congratulate them again and wish them continued success in their business and future BPM initiatives.

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• What's new at Oracle in Gamification?

  - by erikanollwebb

  It's been a crazy few weeks in Apps UX.  We are actively working on some gamification designs in now 4 different application product areas, as well as supporting some teams in other areas of Oracle.  Since that gets to be a pretty diverse group with a lot of resources and ideas, we've started a group in the Oracle Social Network on Gamification at Oracle.  That's limited to internal users at Oracle, but if you are interested in joining,  ping me directly for more information at [email protected]. We're planning another design jam like we did here at Oracle in May and at the Enterprise Gamification Forum in San Diego in September.  This time, we're taking the show to the UK, and hosting it with a group of customers on the Oracle Usability Advisory Board.  It should be a great event!   We're also actively designing some gamified flows which we'll be testing with users at the UKOUG to see what our customers think about some of our gamification ideas. We're looking at more feedback opportunities.  Internally, we surveyed 444 folks within Oracle about gamification and we'll be posting some of our findings on that here soon.  I'll be posting a blog on gamification for our customers at useableapps.oracle.com  in the next few weeks and I'll cross-post to here when it comes out.  So even though it's been quiet on this blog, we are busy and I'm hoping to push out more content in the next few weeks!  Would love to know what's most interesting to the folks reading so if there's something you especially want to see, feel free to comment or email me about it.

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• Supporting and testing multiple versions of a software library in a Maven project

  - by Duncan Jones

  My company has several versions of its software in use by our customers at any one time. My job is to write bespoke Java software for the customers based on the version of software they happen to be running. I've created a Java library that performs many of the tasks I regularly require in a normal project. This is a Maven project that I deploy to our local Artifactory and pull down into other Maven projects when required. I can't decide the best way to support the range of software versions used by our customers. Typically, we have about three versions in use at any one time. They are normally backwards compatible with one another, but that cannot be guaranteed. I have considered the following options for managing this issue: Separate editions for each library version I make a separate release of my library for each version of my company software. Using some Maven cunningness I could automatically produce a tested version linked to each of the then-current company software versions. This is feasible, but not without its technical challenges. The advantage is that this would be fairly automatic and my unit tests have definitely executed against the correct software version. However, I would have to keep updating the versions supported and may end up maintaining a large collection of libraries. One supported version, but others tested I support the oldest software version and make a release against that. I then perform tests with the newer software versions to ensure it still works. I could try and make this testing automatic by having some non-deployed Maven projects that import the software library, the associated test JAR and override the company software version used. If those projects build, then the library is compatible. I could ensure these meta-projects are included in our CI server builds. I welcome comments on which approach is better or a suggestion for a different approach entirely. I'm leaning towards the second option.

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• Is Oracle Database Appliance (ODA) A Best Kept Secret?

  - by Ravi.Sharma

  There is something about Oracle Database Appliance that underscores the tremendous value customers see in the product. Repeat purchases. When you buy “one” of something and come back to buy another, it confirms that the product met your expectations, you found good value in it, and perhaps you will continue to use it. But when you buy “one” and come back to buy many more on your very next purchase, it tells something else. It tells that you truly believe that you have found the best value out there. That you are convinced! That you are sold on the great idea and have discovered a product that far exceeds your expectations and delivers tremendous value! Many Oracle Database Appliance customers are such larger-volume-repeat-buyers. It is no surprise, that the product has a deeper penetration in many accounts where a customer made an initial purchase. The value proposition of Oracle Database Appliance is undeniably strong and extremely compelling. This is especially true for customers who are simply upgrading or “refreshing” their hardware (and reusing software licenses). For them, the ability to acquire world class, highly available database hardware along with leading edge management software and all of the automation is absolutely a steal. One customer DBA recently said, “Oracle Database Appliance is the best investment our company has ever made”. Such extreme statements do not come out of thin air. You have to experience it to believe it. Oracle Database Appliance is a low cost product. Not many sales managers may be knocking on your doors to sell it. But the great value it delivers to small and mid-size businesses and database implementations should not be underestimated. 

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• T-SQL select where and group by date

  - by bconlon

  T-SQL has never been my favorite language, but I need to use it on a fairly regular basis and every time I seem to Google the same things. So if I add it here, it might help others with the same issues, but it will also save me time later as I will know where to look for the answers!! 1. How do I SELECT FROM WHERE to filter on a DateTime column? As it happens this is easy but I always forget. You just put the DATE value in single quotes and in standard format: SELECT StartDate FROM Customer WHERE StartDate >= '2011-01-01' ORDER BY StartDate 2. How do I then GROUP BY and get a count by StartDate? Bit trickier, but you can use the built in DATEADD and DATEDIFF to set the TIME part to midnight, allowing the GROUP BY to have a consistent value to work on: SELECT DATEADD (d, DATEDIFF(d, 0, StartDate),0) [Customer Creation Date], COUNT(*) [Number Of New Customers] FROM Customer WHERE StartDate >= '2011-01-01' GROUP BY DATEADD(d, DATEDIFF(d, 0, StartDate),0) ORDER BY [Customer Creation Date] Note: [Customer Creation Date] and [Number Of New Customers] column alias just provide more readable column headers. 3. Finally, how can you format the DATETIME to only show the DATE part (after all the TIME part is now always midnight)? The built in CONVERT function allows you to convert the DATETIME to a CHAR array using a specific format. The format is a bit arbitrary and needs looking up, but 101 is the U.S. standard mm/dd/yyyy, and 103 is the U.K. standard dd/mm/yyyy. SELECT CONVERT(CHAR(10), DATEADD(d, DATEDIFF(d, 0, StartDate),0), 103) [Customer Creation Date], COUNT(*) [Number Of New Customers] FROM Customer WHERE StartDate >= '2011-01-01' GROUP BY DATEADD(d, DATEDIFF(d, 0, StartDate),0) ORDER BY [Customer Creation Date]  #

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• Platinum Services – The Highest Level of Service in the Industry

  - by cwarticki

  Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers – at no additional cost. We know that disruptions in IT systems availability can seriously impact business performance. That’s why we engineer our hardware and software to work together. Oracle engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance. And now, customers who choose the extreme performance of Oracle engineered systems have the power to access the added support they need – Oracle Platinum Services – to further optimize for high availability at no additional cost.  In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive: •     24/7 Oracle remote fault monitoring •    Industry-leading response and restore times o   5-Minute Fault Notification o   15-Minute Restoration or Escalation to Development o   30-Minute Joint Debugging with Development •    Update and patch deployment Visit us online to learn more about how to get Oracle Platinum Services

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