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• Errors when trying to compile the driver for the rtl8192su wireless adapter

  - by Tom Brito

  I have a wireless to usb adapter, and I'm having some trouble to install the drivers on Ubuntu. First of all, the readme says to use the make command, and I already got errors: $ make make[1]: Entering directory `/usr/src/linux-headers-2.6.35-22-generic' CC [M] /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.o /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.c: In function ‘rtl8192_usb_probe’: /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.c:12325: error: ‘struct net_device’ has no member named ‘open’ /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.c:12326: error: ‘struct net_device’ has no member named ‘stop’ /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.c:12327: error: ‘struct net_device’ has no member named ‘tx_timeout’ /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.c:12328: error: ‘struct net_device’ has no member named ‘do_ioctl’ /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.c:12329: error: ‘struct net_device’ has no member named ‘set_multicast_list’ /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.c:12330: error: ‘struct net_device’ has no member named ‘set_mac_address’ /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.c:12331: error: ‘struct net_device’ has no member named ‘get_stats’ /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.c:12332: error: ‘struct net_device’ has no member named ‘hard_start_xmit’ make[2]: *** [/home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u/r8192U_core.o] Error 1 make[1]: *** [_module_/home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/HAL/rtl8192u] Error 2 make[1]: Leaving directory `/usr/src/linux-headers-2.6.35-22-generic' make: *** [all] Error 2 /home/wellington/Desktop/rtl8192su_linux_2.4_2.6.0003.0301.2010/ is the path where I copied the drivers on my computer. Any idea how to solve this? (I don't even know what the error is...) update: sudo lshw -class network *-network description: Ethernet interface product: RTL8111/8168B PCI Express Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:01:00.0 logical name: eth0 version: 03 serial: 78:e3:b5:e7:5f:6e size: 10MB/s capacity: 1GB/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list rom ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half latency=0 link=no multicast=yes port=MII speed=10MB/s resources: irq:42 ioport:d800(size=256) memory:fbeff000-fbefffff memory:faffc000-faffffff memory:fbec0000-fbedffff *-network DISABLED description: Wireless interface physical id: 2 logical name: wlan0 serial: 00:26:18:a1:ae:64 capabilities: ethernet physical wireless configuration: broadcast=yes multicast=yes wireless=802.11b/g sudo lspci 00:00.0 Host bridge: Intel Corporation Core Processor DRAM Controller (rev 18) 00:02.0 VGA compatible controller: Intel Corporation Core Processor Integrated Graphics Controller (rev 18) 00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06) 00:1a.0 USB Controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 06) 00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 06) 00:1c.0 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 1 (rev 06) 00:1c.2 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 3 (rev 06) 00:1d.0 USB Controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 06) 00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev a6) 00:1f.0 ISA bridge: Intel Corporation 5 Series Chipset LPC Interface Controller (rev 06) 00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 6 port SATA AHCI Controller (rev 06) 00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 06) 01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 03) 02:00.0 FireWire (IEEE 1394): VIA Technologies, Inc. VT6315 Series Firewire Controller (rev 01) sudo lsusb Bus 002 Device 003: ID 0bda:0158 Realtek Semiconductor Corp. USB 2.0 multicard reader Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 004: ID 045e:00f9 Microsoft Corp. Wireless Desktop Receiver 3.1 Bus 001 Device 003: ID 0b05:1786 ASUSTek Computer, Inc. Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

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• May 2010 Chicago Architects Group Meeting

  - by Tim Murphy

  The Chicago Architects Group will be holding its next meeting on May 18th.  Please come and join us and get involved in our architect community. Register Presenter: Scott Seely  Topic: Azure For Architects       Location: TechNexus 200 S. Wacker Dr., Suite 1500 Room A/B Chicago, IL 60606 Time: 5:30 - Doors open at 5:00 del.icio.us Tags: Chicago Architects Group,Azure,Scott Seely

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• How to fix AVI index error

  - by Tim

  I try to open an AVI file. The first software I tried is VLC media player. It reports some error about AVI index: This AVI file is broken. Seeking will not work correctly. Do you want to try to fix it? This might take a long time. I chose yes, and it began fixing AVI index and existed when the repair progress bar reaches 20% or so. Then the video started playing and stopped much earlier than when it is supposed to finish. Next I tried to open it in Totem Movie Player, which also stopped earlier at the same place as in VLC player. I tried to play it in GMplayer. Now the entire AVI file can be played from start to finish, but it is impossible to drag playing progress bar while it was possible in VLC player and Totem player. I heard that Avidemux can fix AVI index error, but later discovered it even failed to open the AVI file before it could try to fix the error. So I was wondering how I can fix the AVI index error, or at least drag the playing progress bar in GMplayer? Thanks and regards!

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• unable to access usb device.

  - by Tom

  Hi everyone, I'm reading my boot logs, at /var/log trying to understand why the boot process is taking so long. I found that the system can't access many usb devices, but can't understand why. Is there a way to stop Ubuntu from trying to access them? Here are the lines: /var/log# grep -r "usb_id" . ./boot.log:usb_id[716]: unable to access '/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input7/mouse1' ./boot.log:usb_id[721]: unable to access '/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input7/event7' ./boot.log:usb_id[725]: unable to access '/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input7/event7' ./syslog:Jan 12 21:12:05 TomsterInc usb_id[955]: unable to access '/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input16/event16' ./syslog:Jan 12 21:12:05 TomsterInc usb_id[956]: unable to access '/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input16/mouse3' ./syslog:Jan 12 21:12:05 TomsterInc usb_id[963]: unable to access '/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input16/event16' ./daemon.log:Jan 12 21:12:05 TomsterInc usb_id[955]: unable to access '/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input16/event16' ./daemon.log:Jan 12 21:12:05 TomsterInc usb_id[956]: unable to access '/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input16/mouse3' ./daemon.log:Jan 12 21:12:05 TomsterInc usb_id[963]: unable to access '/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input16/event16' Any help will be greatly appreciated. Thanks in advance.

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• Setup shortcut keys not working

  - by Tim

  In my Ubuntu 12.04, in keyboard settings, I didn't find a shortcut key for restarting X, so in "Customer Shorcut", I set up Ctrl+Alt+Backspace for command sudo restart lightdm. But after that the shortcut doesn't work. Is it because it requires root privilege? Also I have a SysRq key on my keyboard, which I think to be the "Magic SysReq Key". My SysRq key is shared with PrtSc key (for screen shoot), and is in blue which means I have to press Fn key at the same time to invoke SysRq instead of PrtSC. But every time I press Fn+SysRq, it always shoots a photo of the screen, same as just hitting PrtSc i.e. without hitting Fn. I wonder how to use the Magic SysReq Key? Does it mean the shortcut has not been linked to any command that is supposed for Magic SysReq Key yet? PS: My laptop is Lenovo T400 and OS is Ubuntu 12.04. Thanks!

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• 14540059 - UPDATE FOR BI PUBLISHER ENTERPRISE 11.1.1.6.0 AUGUST

  - by Tim Dexter

  Its been a while, I know :( I have posts in the pipe just gotta smoke em out! The latest update for BIP 11.1.1.6 was released last week. A bunch of defects have been addressed as you can see below.  13473493 - XMLP TRANSLATION ISSUE OF MILLION (ENG) TO MILLIONES (SPANISH) 13521951 - BIP UPGRADE FROM 10G TO 11.1.1.5.0 IS NOT SUCCESSFULL FOR TIAA-CREF  12542914 - ACC: REPORT VIEWER STRUCTURE HAS ERRORS - NO IFRAME AND NO LANG ATTRIBUTE  13562801 - XML TAG DISPLAY SHOULD DEFAULT TO 'FOLLOW THE DATA 13568043 - BIP QUERY FAILING VALIDATION DUE TO 'COALESCE' KEYWORD 13592901 - THE REPORT IS THROWING AN SQL ERROR THAT REFERENCES CHECKING FOR NULL VALUES 13836696 - BI PUBLISHER REPORT NOT GENERATED WHEN A TEXT FIELD START WITH "E.<SPACE>"  13879206 - DM MIGRATION ISSUES 13888939 - DM: LOV SEARCH CAUSING DB CONNECTION LEAK 13904225 - XSLX ERROR DUE TO URL LINK AND USE OF LIST 13930795 - RTF TEMPLATE GIVING DIFFERENT RESULTS IN DIFFERENT  13942064 - XDOEXCEPTION THROWN WHEN RUNNING PEOPLESOFT TEMPLATES AND XML FILE 13981523 - BI PUBLISHER ON 64-BIT WINDOWS CAN'T CONNECT TO MS ANALYSIS SERVICES CUBE 14039229 - BIP 11.1.1.5.0 REPORTS ARE NOT WORKING ON BIP 11.1.1.6.0  14055793 - BIP 11.1.1.6.0: DATE TYPE INPUT PARAMTER IS NOT DISPLAYING THE CORRECT VALUE USI  14059851 - UNABLE TO GRANT PRIVILEGES TO ROLE: DOMAIN USERS; THE ROLE DOES NOT EXIST 14109967 - LARGE OUTPUT CAUSES OUT OF MEMORY DUE TO LEFT OVER DEBUG CODE 14163973 - ISSUES USING DATA MODEL EDITOR IN BIP 11.1.1.6  14167915 - ORG.XML.SAX.SAXEXCEPTION: DATE FORMAT CANNOT BE NULL  14240045 - EDITING SCHEDULED REPORTS DOES NOT REFLECT VALID VALUES FOR UPGRADED SCHEDULES 14304427 - SEARCH DIALOG NOT BINDING PARAMETER VALUE - INVALID PARAMETER BINDING(S). 14338158 - PASSWORD FIELD SHOULD NOT BE DISPLAYED FOR FMW SECURITY MODEL 14393825 - OBIEE11G: LARGE NUMBER OF OBIPS SESSIONS CREATED WHEN USING SSO AND BI PUB 14558377 - CONT. BUG 14240045:EDITING SCHEDULES IN BI PUBLISHER IS DEFAULTING TO 'ALL' This patch is just for BI Publisher standalone installs. For those of you using BIP within the wider BIEE suite there is the 11.1.1.6.2 BP1 patchset. More details on that here.

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• WIn API Basic Paint program

  - by Tom Burman

  Just trying to learn a bit of Win API. Im trying to make a basic drawing app, a bit like MS Paint. For the time being im trying to get one function to work which is, when you left click and drag the mouse around the screen a line is drawn behind the mouse. Heres what i have so far, but for some reason: 1) the line starts drawing straight away rather then waiting for the left click 2) the line isn't solid its very dotty. case WM_MOUSEMOVE: { if(MK_LBUTTON){ hdc = GetDC(hwnd); hPen = CreatePen(PS_SOLID,5,RGB(0, 0, 255)); SelectObject(hdc, hPen); int x = LOWORD(lParam); int y = HIWORD(lParam); MoveToEx(hdc,x,y,NULL); LineTo(hdc, LOWORD(lParam), HIWORD(lParam)); ReleaseDC(hwnd,hdc); } else break; } } Thanks for any help!

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• Is there some application to download files from popular file hosting websites?

  - by Tim

  I was wondering if there are some applications for downloading files from some popular hosting websites, automating the procedure of waiting and fetching links and downloading files, once we give the applications the links? Examples of such websites are Rapidshare, Uploading, Megaupload, Filesonic, Fileserver, Hotfiles, Depositefiles, iFile. But the applications are not necessarily applicable to all of them. Thanks and regards! ADDED: I just tried slimrat. It failed to download files from rapidshare. Can it be because the website of rapidshare has changed recently and the parsing functionality for their website by slimrat is not up-to-date yet.

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• What features does D3D have that OpenGL does not (and vice versa)?

  - by Tom

  Are there any feature comparisons on Direct3D 11 and the newest OpenGL versions? Well, simply put, Direct3D 11 introduced three main features (taken from Wikipedia): Tesselation Multithreaded rendering Compute shaders Increased texture cache Now I'm wondering, how does the newest versions of OpenGL cope with these features? And since I have this feeling that there are features that Direct3D lacks from OpenGL's side, what are those?

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• Presenting agile estimates for Pivotal Tracker project

  - by Tom Styles

  I've been developing for 6-7 years but never in a particularly agile way. With the latest project I'm trying to make our development process more professional, and more agile. We're using Pivotal Tracker to track the project and have gathered some pretty well thought out stories. We're also trying to keep some of our (Prince2/Waterfall mindset) project managers happy. So far I've got them to accept that requirements always change priorities always change some of the requirements won't be delivered if you fix the time scale you should fix the time scale short sprints and regular review is good However they still feel like they need to get a better grip of roughly how much will be delivered within a certain time. I've come up with a spreadsheet to demonstrate what we might expect to get done in a range of 4 different timescales. Questions Are we setting ourselves up to fail Are there better ways to do this

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• How do I zip up a folder but exclude the .git subfolder

  - by Tom

  I'm trying to create a zip file from a folder and I'd like to exclude the .git sub-folder from the resulting zip file. I have gone to the parent folder of the one I want to zip (called bitvolution) and I'm doing: zip -r bitvolution.zip bitvolution -x ".git" But it doesn't exclude the .git sub-folder. I've tried various combinations, -x .git*, -x \.git/*, -x .git/\*, -x \.git/\*. I've also tried using the full path for the exclude argument... but just didn't get there.

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• Is there an app/script I can deploy to enable my users to change their own LDAP passwords?

  - by Tom Wright

  I've recently enabled LDAP based authentication on my domain. This has allowed us to use a single set of credentials to administer the blog, the forum and the wiki. Unfortunately, this has come at the cost of users being able to change their own passwords. Ideally, users would be able to visit a page (i.e. mydomain.com/account), authenticate and then change their password. Does anyone know of a script or app that will allow me to do this quickly and easily? I guess it wouldn't be hard to write in PHP, but I'd prefer not to have the hassle.

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• What is the ideal self hosted search engine?

  - by Tim Post

  I have an internal (intranet) site that is comprised of several blogs and forums, hundreds of static pages, lots of PDF files and several other document types. Its been glued together loosely over the last couple of years and now its my job to maintain it. I'm looking for a search engine that I can host myself that ideally: Allows for searching the Blog / Forum databases directly if given the database information and tables to search. Handles most text documents (PDF/DOC/ODF) Is open source, or allows access to the source code once purchased It doesn't matter to me what language or platform it is written in. Normally, I'd just use Google site search, but that's not an option for an intranet.

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• Chicago Architects Group &ndash; Document Generation Architectures

  - by Tim Murphy

  Thank you to everyone who came out to the Chicago Architects Group presentation last night.  It seemed like the weather has a way of keeping a large portion of the people who registered from making the meeting.  There was some lively networking going on before and after the meeting.  I enjoyed the questions that people had during the presentation.  It helped to bring out some of the challenges with dealing with the OOXML and ODF standards from an architecture perspective. I have posted the Slides and Code.  Feel free to contact me with any questions. For those of you who missed the presentation I will be giving a similar one at the Lake County .NET Users Group on June 24th. The next CAG presentation will be July 20th.  The presentation will be Architecting A BI Installation by David Leininger.  Look for the registration to open in the next day or so. del.icio.us Tags: Chicago architects Group,OOXML,ODF,BI,LCNUG,slides,code

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• Comparison of languages by usage type?

  - by Tom

  Does anyone know of a good place to go find comparisons of programming languages by the intended platform/usage? Basically, what I want to know, is of the more popular languages, which ones are meant for high level application development, low level system development, mobile development, web, etc. If there's a good listing out there already, I'm not finding it so far. Does anyone know of a place that would have this? Thanks.

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• Order of partitions for root, home and swap with respect to Windows partitions

  - by Tim

  I am installing Ubuntu on the same hard drive as Windows 7. The partitions of Windows 7 have already occupied the left part of the hard drive. I was wondering how to arrange the order of partitions of root, home and swap, i.e. which is on the left just besides one Windows partition, which is in the middle and which is on the far right? Is there some consideration regarding about this arrangement? Thanks and regards!

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• Myths about Coding Craftsmanship part 2

  - by tom

  Myth 3: The source of all bad code is inept developers and stupid people When you review code is this what you assume?  Shame on you.  You are probably making assumptions in your code if you are assuming so much already.  Bad code can be the result of any number of causes including but not limited to using dated techniques (like boxing when generics are available), not following standards (“look how he does the spacing between arguments!” or “did he really just name that variable ‘bln_Hello_Cats’?”), being redundant, using properties, methods, or objects in a novel way (like switching on button.Text between “Hello World” and “Hello World “ //clever use of space character… sigh), not following the SOLID principals, hacking around assumptions made in earlier iterations / hacking in features that should be worked into the overall design.  The first two issues, while annoying are pretty easy to spot and can be fixed so easily.  If your coding team is made up of experienced professionals who are passionate about staying current then these shouldn’t be happening.  If you work with a variety of skills, backgrounds, and experience then there will be some of this stuff going on.  If you have an opportunity to mentor such a developer who is receptive to constructive criticism don’t be a jerk; help them and the codebase will improve.  A little patience can improve the codebase, your work environment, and even your perspective. The novelty and redundancy I have encountered has often been the use of creativity when language knowledge was perceived as unavailable or too time consuming.  When developers learn on the job you get a lot of this.  Rather than going to MSDN developers will use what they know.  Depending on the constraints of their assignment hacking together what they know may seem quite practical.  This was not stupid though I often wonder how much time is actually “saved” by hacking.  These issues are often harder to untangle if we ever do.  They can also grow out of control as we write hack after hack to make it work and get back to some development that is satisfying. Hacking upon an existing hack is what I call “feeding the monster”.  Code monsters are anti-patterns and hacks gone wild.  The reason code monsters continue to get bigger is that they keep growing in scope, touching more and more of the application.  This is not the result of dumb developers. It is probably the result of avoiding design, not taking the time to understand the problems or anticipate or communicate the vision of the product.  If our developers don’t understand the purpose of a feature or product how do we expect potential customers to do so? Forethought and organization are often what is missing from bad code.  Developers who do not use the SOLID principals should be encouraged to learn these principals and be given guidance on how to apply them.  The time “saved” by giving hackers room to hack will be made up for and then some. Not as technical debt but as shoddy work that if not replaced will be struggled with again and again.  Bad code is not the result of dumb developers (usually) it is the result of trying to do too much without the proper resources and neglecting the right thing that needs doing with the first thoughtless thing that comes into our heads. Object oriented code is all about relationships between objects.  Coders who believe their coworkers are all fools tend to write objects that are difficult to work with, not eager to explain themselves, and perform erratically and irrationally.  If you constantly find you are surrounded by idiots you may want to ask yourself if you are being unreasonable, if you are being closed minded, of if you have chosen the right profession.  Opening your mind up to the idea that you probably work with rational, well-intentioned people will probably make you a better coder and it might even make you less grumpy.  If you are surrounded by jerks who do not engage in the exchange of ideas who do not care about their customers or the durability of the code you are building together then I suggest you find a new place to work.  Myth 4: Customers don’t care about “beautiful” code Craftsmanship is customer focused because it means that the job was done right, the product will withstand the abuse, modifications, and scrutiny of our customers.  Users can appreciate a predictable timeline for a release, a product delivered on time and on budget, a feature set that does not interfere with the task(s) it is supporting, quick turnarounds on exception messages, self healing issues, and less issues.  These are all hindered by skimping on craftsmanship.  When we write data access and when we write reusable code.   What do you think?  Does bad code come primarily from low IQ individuals?  Do customers care about beautiful code?

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• How much is a subscriber worth?

  - by Tom Lewin

  This year at Red Gate, we’ve started providing a way to back up SQL Azure databases and Azure storage. We decided to sell this as a service, instead of a product, which means customers only pay for what they use. Unfortunately for us, it makes figuring out revenue much trickier. With a product like SQL Compare, a customer pays for it, and it’s theirs for good. Sure, we offer support and upgrades, but, fundamentally, the sale is a simple, upfront transaction: we’ve made this product, you need this product, we swap product for money and everyone is happy. With software as a service, it isn’t that easy. The money and product don’t change hands up front. Instead, we provide a service in exchange for a recurring fee. We know someone buying SQL Compare will pay us $X, but we don’t know how long service customers will stay with us, or how much they will spend. How do we find this out? We use lifetime value analysis. What is lifetime value? Lifetime value, or LTV, is how much a customer is worth to the business. For Entrepreneurs has a brilliant write up that we followed to conduct our analysis. Basically, it all boils down to this equation: LTV = ARPU x ALC To make it a bit less of an alphabet-soup and a bit more understandable, we can write it out in full: The lifetime value of a customer equals the average revenue per customer per month, times the average time a customer spends with the service Simple, right? A customer is worth the average spend times the average stay. If customers pay on average $50/month, and stay on average for ten months, then a new customer will, on average, bring in $500 over the time they are a customer! Average spend is easy to work out; it’s revenue divided by customers. The problem comes when we realise that we don’t know exactly how long a customer will stay with us. How can we figure out the average lifetime of a customer, if we only have six months’ worth of data? The answer lies in the fact that: Average Lifetime of a Customer = 1 / Churn Rate The churn rate is the percentage of customers that cancel in a month. If half of your customers cancel each month, then your average customer lifetime is two months. The problem we faced was that we didn’t have enough data to make an estimate of one month’s cancellations reliable (because barely anybody cancels)! To deal with this data problem, we can take data from the last three months instead. This means we have more data to play with. We can still use the equation above, we just need to multiply the final result by three (as we worked out how many three month periods customers stay for, and we want our answer to be in months). Now these estimates are likely to be fairly unreliable; when there’s not a lot of data it pays to be cautious with inference. That said, the numbers we have look fairly consistent, and it’s super easy to revise our estimates when new data comes in. At the very least, these numbers give us a vague idea of whether a subscription business is viable. As far as Cloud Services goes, the business looks very viable indeed, and the low cancellation rates are much more than just data points in LTV equations; they show that the product is working out great for our customers, which is exactly what we’re looking for!

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• Setting Gmail as mail server

  - by Tim S.

  I’m in a slightly weird situation right now, and I don’t have sufficient knowledge to sort this myself without truly understand what I’m doing. Yesterday, I’ve registered a domain (.com) and ordered a VPS, attached to that domain. Chances are I may receive mail on my .com address to confirm the domain. Unfortunately, that domain is nothing, but an empty domain. Currently, there’s no mailserver that fetches my mail. Because I don’t have a mailserver available, I (temporarily) want to use Gmail. I prefer to add it to my existing, personal address, but I’m okay with creating a new account as well. I just want to read possible incoming mails. I’ve tried to set MX records to What do I need to do to get mail to a Gmail address? PS. I’m aware of Google, NSA, etc. PPS. I just want to receive mail. I don’t care if I can’t send via my domain. PPS. Detailed steps would be greatly appreciated, I’m a noob.

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• Collapsing Bookmarks

  - by Tim Dexter

  I said I would tackle documenting some of the new features in the 10.1.3.4.1 roll up patch I mentioned last week. With the patch you can now set the default state of bookmarks (if you create them) in your PDF outputs. If your users prefer to see them all collapsed to the base level or may be collapsed to the second level to ease navigation; whatever they need. Its another opportunity for you to look like a star! You of course need to start with a table of contents; then add the convert|copy to bookmarks command. You can then add the new collapse command to set the appropriate level in the bookmarks. <?copy-to-bookmark:?> <?collapse-bookmark:show;2?> <<< Table of Contents >>> <?end convert-to-bookmark?> The command allows you to expand or collapse the bookmarks as you need. Of course you will know how many levels you will have in the final output document. The command takes the form: <?collapse-bookmark:show|hide;level int?> Some examples <?collapse-bookmark:hide;1?> <?collapse-bookmark:hide;2?> <?collapse-bookmark:hide;3?> Sample template and data here. Dont forget you need that 10.1.3.4.1 roll up!

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• Update Since Microsoft/PSC Office Open XML Case Study

  - by Tim Murphy

  In 2009 Microsoft released a case study about a project that we had done using the OOXML SDK 1.0 for Research Directors Inc.  Since that time Microsoft has released version 2.0 of the SDK and PSC has done significant development with it.  Below are some of the mile stones we have reached since the original case study. At the time of the original case study two report types had been automated to output as PowerPoint presentations.  Now that the all the main products have been delivered we have added three reports with Word document outputs and five more reports with PowerPoint outputs. One improvement we made over the original application was to create a PowerPoint Add-In which allows the users to tag a slide.  These tags along with the strongly typed SDK 2.0 allows for the code to use LINQ to easily search for slides in the template files.  This allows for a more flexible architecture base on assembling a presentation from copied slide extracted from the template. The new library we created also enabled us to create two new Word based reports in two weeks.  The library we created abstracts the generation of the documents from the business logic and the data retrieval.  The key to this is the mark up.  Content Controls are a good method for identifying sections of a template to be modified or replaced.  Join this with the concept of all data being generically either scalar or two dimensional and the code becomes more generic. In the end we found the OOXML SDK 2.0 to be a great tool for accelerating document generation development and creating happy clients.  del.icio.us Tags: PSC Group,OOXML,Case Study,Office Open XML,Word,PowerPoint

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• Mix metrics for June 14, 2010

  - by tim.bonnemann

  We've been busy working on a few improvements to Mix which we plan to roll out over the coming weeks. In the meantime, here are our latest community metrics once again: Registered Mix users (weekly growth) 64,769 (+0.9%) Active users (percent of total) Last 30 days: 4,682 (7.2%) Last 60 days: 8,251 (12.7%) Last 90 days: 11,936 (18.4%) Traffic (30-day) Visits: 13,674 Page views: 77,808 Twitter Followers: 3,451 List mentions: 205 User-generated content (30-day) New ideas: 29 New questions: 38 New comments: 167 Groups There are currently 1,440 Mix groups (requires login).

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• how does server communication work in a flash game with a php backend

  - by Tim Rogers

  I am trying to create a browser game using actionscript/flash. Currently, I'm trying to understand how I would go about creating a back-end which interfaced with my MySQL database. As far as I understand, If I create a php file on a webserver called test.php and then navigate to a webpage hosted on the server eg. www.example.com/test, the php script will run and display the result in my browser. This would use http. Is this how communication between client and server usually works in a flash game? for example, if the game needed to query the db. Would actionscript have to essentially invoke the url of the php script that would execute the query? it could then parse the data and use it. If this is the case, then is JSON considered a good way to transfer data over http?

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• June LCNUG Presentation

  - by Tim Murphy

  Office Open XML has been my focus for the last 8 months.  We are creating  solutions that generate data and business rule heavy presentations and document.  On June 24th I will be covering the how to use OOXML to generate documents that can be used as sales and marketing collateral.  Register below and come out and join the discussion. http://www.eventbrite.com/event/722041646 del.icio.us Tags: Office Open XML,OOXML PSC Group,LCNUG,Document Generation

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• Server-infrastructure recommendations

  - by Tim van Elsloo

  Here's the thing: I need a cheap, fast, reliable infrastructure that can dynamically scale (like Amazon S3: cloud-storage). I'm thinking of 3 different type of 'servers'. Application-server Should be able to run CentOS (or another light Linux-distr.) Should be able to run Apache Should be able to run PHP Should be able to run GD (so it does rely on it's cpu). Should be extremely reliable and fast. Database-server Should be able to run MySQL Should be able to... well, do nothing else :P. Should be extremely reliable and fast. Storage-server Should be able to run some kind of file-transfer-deamon (like FTP, CouchDB, etc.) Should be able to do nothing else. Should be extremely reliable and fast. So technically, by transferring all static data to 2 different servers/services, the application-server can totally focus on the webpages. My questions: What services do you recommend? Which is cheaper, faster and more reliable: using my own server, or using some cloud-storage/cloud-computing-service (like Amazon S3, CloudFiles, etc.)? How can I prevent bandwidth abuse (such as dos-attacks causing the bill to be extremely high)? What's the difference between "including CDN" and "excluding CDN"? It seems the price doesn't differ at CloudFiles? Do you have to pay "including CDN" + "excluding CDN" when you decide to enable the delivery-network? Or have you only got to pay "including CDN"? Should I use my own nameserver too or can I use my domain-hoster's nameservers? What are the minimum software specifications of a nameserver. Can I write some software myself? Does anyone have a good protocol-description? I hope you can answer my questions. Answers I shouldn't write my own nameserver-software. Instead, I should use something like bind. (http://osspro.com/2010/05/04/linux-create-your-own-domain-name-server-dns/).

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