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  • How to deal with a valuable person going in all directions?

    - by JVerstry
    I am working with someone producing user content to be included in a software application. He is not a coder, but rather an expert in his field, sharing the knowledge. His contribution, taken piece by piece is great, but he goes in all directions and has issues producing work sequentially. He works on 25 pieces of content at the same time, and as soon as he reads something 'interesting', he wants to rewrite some of his stuff to improve the quality of it. He does not converge naturally. He collects tons of informations, produces some valuable stuff, but in a completely unstructured way. We addressed this issue with him some time ago and in order to try to solve it, we created a document with the 100 items he had to fill. Problem is, it does not seem to work very well. How to deal with those people and collect information? I was thinking about a new technique: ask him to send his bits, out of order, little by little, as soon as they are ready, and keep a list of what remains to be done, and show him that list to give him direction. This situation is stressing the hell out of me. If his production was not good, I would not be trying so hard to make this work. If you have experience to share, it is welcome.

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  • Loadbalancing Questions

    - by Van Holtz
    I have been learning networking for about 4 months. Wrote a single standalone Multiplayer server and succeeded with authoritative approach. Now I want to extend it by splitting the single server into clusters to allow even more players to log in to avoid latency issues. Now I have protyped the Loadbalancing server and its running pretty good so far. This is my architecture, I have a master server which acts as a proxy, every sub servers(chat, login, game) connect to the master server as well as all the clients. when a client connects, Client Request: Send Request - MS(Master) - Decides which SS(SubServer) to forward to - Forwards Request to SS - SS - Analyze Message - Send Response to MS - Decides which Client to forward to - Forwards Response to Client Well, it looks like its going through lots of stages. it takes double the time to process the message than a single server approach. i feel like my model isnt the best or i may be wrong. is there any better model or the one they use in professional games? I still want a Master-SubServer approach. I just want to clarify that I'm going in the right direction before writing all my codes. Thanks for any answer :)

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  • HP Envy dv6t-7300: Disabled WiFi through button and can't enable it anymore

    - by Mateus B. Cassiano
    Well, I have a HP Envy dv6t-7300 laptop that came with a Ralink RT5390 WiFi card. Everything was working perfectly, and eventually I press the WiFi button in my keyboard to toggle the card on/off. Until today, all worked right: if the wifi was off (wifi LED amber) and I press the wifi button, after a few seconds the LED turn white and everything works. If I repeat the process, the wifi LED turn amber and the card get disabled, but now, I can't turn it on anymore. running sudo rfkill list all I get: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no 1: hp-wifi: Wireless LAN Soft blocked: no Hard blocked: yes So, I ran sudo rfkill unblock all but nothing changed. As a side note, if I run sudo ifconfig wlan0 up, the indicator LED gets white (indicating that the card was enabled), but Ubuntu still say that the card is blocked by hardware. Extra information: the card works without issues in windows and in Ubuntu installer (booting from a live CD). I'm using the card out-of-box, using the drivers already included in Ubuntu 12.10. The module rt2800pci is loaded and working fine, not blacklisted, etc, etc. The card and the button toggle worked flawlessly until today, when I toggled it off and can't turn it on anymore... The problem is back, but in a different manner: if I don't press the wifi key a few times during the grub loading, in the login screen the wifi button will be ambar (disabled), pressing it will toggle it white (enabled) or ambar (disabled) again, but ubuntu still says that the network card was disabled by hardware and doesn't connect... In other words, if I don't press the WiFi button a few times when Ubuntu is booting, it will be stuck with the "network card was disabled by hardware" message, even if the light is white (enabled). Any clue? Maybe a error in some startup script or config file?

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  • How to Assure an Effective Data Model

    As a general rule in my opinion the effectiveness of a data model can be directly related to the accuracy and complexity of a project’s requirements. For example there is no need to work on very detailed data models when the details surrounding a specific data model have not been defined or even clarified. Developing data models when the clarity of project requirements is limited tends to introduce designed issues because the proper details to create an effective data model are not even known. One way to avoid this issue is to create data models that correspond to the complexity of the existing project requirements so that when requirements are updated then new data models can be created based any new discoveries regarding requirements on a fine grain level.  This allows for data models to be composed of general entities to be created initially when a project’s requirements are very vague and then the entities are refined as new and more substantial requirements are defined or redefined. This promotes communication amongst all stakeholders within a project as they go through the process of defining and finalizing project requirements.In addition, here are some general tips that can be applied to projects in regards to data modeling.Initially model all data generally and slowly reactor the data model as new requirements and business constraints are applied to a project.Ensure that data modelers have the proper tools and training they need to design a data model accurately.Create a common location for all project documents so that everyone will be able to review a project’s data models along with any other project documentation.All data models should follow a clear naming schema that tells readers the intended purpose for the data and how it is going to be applied within a project.

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  • Dedicated server: managed hosting or manage it myself?

    - by ddawber
    We're currently hosting a number of sites on a self-managed dedicated server. Some companies, however, offer a managed dedicated server hosting service. They offer: Roughly the same server spec Ticketing system support Managed daily backups Virtual firewall (but with a limit of 10 IP addresses allowed through at any one time) Now, this managed hosting is at extra expense - somewhere in the region of $500 per month, and the limit on the number of IP addresses they'll manage on the firewall is also a real pain. My thinking is it would be better and cheaper to Stay with the same host since the dedicated box is fine Get an Amazon AWS account and use their server to manage backups; there are a number of good tools that can be used to automate the process Configure iptables so that I have complete control of the firewall I want to know Is a managed virtual firewall likely to be more secure than me configuring iptables? Whether, in your opinion, it's best to let someone else take care of backups? If, from your experience, there's anything else i'm missing that warrants using managed hosting over a DIY service? I think there is some reluctance to not having managed hosting since a managed host in effect takes responsibility for your server, whereas any hardware or security issues with a server that we manage would mean we are forced to hold our hands up when a client site goes down. That said, I personally don't think a managed host does that much in the day to day running of your server (backups are automatic, OS updates are carried out with ease, etc.).

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  • To PHP or Not to PHP? [closed]

    - by Vad
    Should I learn PHP in depth for my smaller projects or not? My main knowledge is Java/JavaScript for the web. My old small projects were written in classic ASP. However, ASP had its days. Now I am looking into going deeper with another scripting language which I can use for small website projects. Though I know PHP on a basic level I never liked PHP. But I have to admit it is so widely used that I better start liking it. And all hosting services offer mostly PHP solutions. However, there is quite a number of issues with PHP when I google for it. Developers seem to not like it a lot. I wish I would use server-side JavaScript for all my needs, but hosting is an issue plus many small businesses already want to improve their existing PHP sites. And lastly, say I want to create a web app for distribution. PHP sounds like the best bet. Or am I wrong?

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  • Why doesn't unity show icons or panel after installing numix theme?

    - by Sid
    I'm a beginner to Ubuntu/Linux and I have a problem: Unity is not loading! When I choose Unity in the log-in screen, I get notifications and I can see the mouse, but that's it. I have Ubuntu 14.04 installed, along with Bumblebee/Primus. I had no issues whatsoever, until I decided to try the numix-theme and the numix icon pack. I added the PPA and installed it, but when I logged off and logged back on, nothing showed up. I panicked, and in tty1, I purged numix-* but that did not solve the issue. To get by day-to-day use, I installed gnome-flashback, and among those environments, only the metacity one works. (The compiz one does not.) I've tried installing the unity-tweak-tool to reset unit, installing dconf and doing: dconf reset -f /org/compiz/ but that didn't work either. One site even told me to delete /org/compiz/, but that did not resolve the issue. When I checked ccsm, the Unity plugin had a check to it. I also tried with Unity doesn't load, no Launcher, no Dash appears, but it gets stuck on "loading icons". Any help will be awesome!

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  • backlight doesn't work on acer 5732z tried everything I can find

    - by Dude Random21
    Ok if you can solve my problem you're really really good. I want to run ubuntu 12.04 on my acer aspire 5732z I know (from research) that these computer's have issues with the backlight on ubuntu. So I tried a couple of solutions: The "sudo lightdm restart" method. I get no change at all. The "sudo setpci -s 00:02.0 F4.B=30" method. This so far has been the most effective, I first tried it in the F1 console right away I get the screen back, problem is going back to the desktop it goes back to being black. So I tried it from a terminal window and it works as well but as soon as I unplug my external monitor the screen turns black again and doesn't come back. If I plug the monitor back in the screen stays black and the only thing I see is the mouse pointer. From here I go back into console (which I am able to see) and reboot from there. The "sudo sed -i 's/GRUB_CMDLINE_LINUX=""/GRUB_CMDLINE_LINUX="acpi_osi=Linux"/g' /etc/default/grub" method. This one I got no instant change and after reboot still no change. I'm open to pretty much any suggestions you may have.

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  • Responsive Design: Which Framework Should I Use? CSS3 & HTML5

    - by Jayhal
    I've been looking for a suitable set of HTML5/CSS3 foundation files to start new projects on. I started off piecing together my own files, but I believe I might be better served in finding a solid and fairly compatible(with me) CSS3/HTML5 framework and then tweaking certain things that may not best suit my own process. I'd love to find something that is responsive and that includes aspects focusing on layout, type(hor and vert baselines), form and interface components, cross-browser issues, and preferably built on something other than a just imple css reset, but that does include rebuilding elements consistently across browsers for a clean work slate. Extra features like polyfills or others area great, as is good documentation and examples. So far, off the top of my head I know of, Skeleton 1140 Grid 320 & Up (plus BP) HTML5 Boilerplate 2.0 and Mobile Inuit.css Less Framework Fluir Perkins.Less A few WP themes Are there any great one I don't know about? I work a lot in WP, and something that is easily incorporated (but also stand alone) is ideal. Plugins and wide set feature while maintaining the ability to cut it down when needed(flexibility) is also a big plus, and in par with a faster learning, since I want to start using whatever I find immediately . What are some of the better options you guys might be able to recommend? Systems or scripts, plugins, and other related tools are also welcome, Thanks!

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  • 100% Product Coverage in EBS CRM Communities

    - by Oracle_EBS
    Starting June 1st we are now providing 100% coverage for the entire Oracle CRM product line! To facilitate this growth we have made the following changes: Quoting, Telesales, Mobile Field Service and Lease and Finance Management have all been decommissioned and their content moved to their respective communities. Quoting and Telesales are now covered in the newly renamed Sales, Marketing & Common Apps community. Mobile Field Service is now covered in the Field Service Product Family community which used to be called Depot Repair. Lease and Finance Management is now under Contracts. The CRM Communities are an excellent channel for collaborating on issues that are not highly time sensitive or complex. Check with Oracle experts and Industry Peers as they can provide a clue or a nudge toward an answer or a confirmation on a workaround. Some of the best and brightest will be there to assist you. Check the News & Announcement regions for an updated list of covered products. Here are links to the current CRM communities. Service Install Base Contracts CRMO Field Service Product Family Sales, Marketing & Common Apps Trade Management Sales Compensation

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  • Connection String Incorrectly Formatted [migrated]

    - by Randy E
    I'm running into some issues. Every time I launch into debug mode and hit the "Create User" button, I'm getting an exception being thrown that is due to the Connection String either being in the wrong syntax or just wrong. Using Visual Studio 2010, project is .NET 3.5 with SQL 2008 Express. This is just a personal project that I'm testing some other things with, I know this generally isn't the recommended format but for a personal small project, I don't see the point in doing it any other way. The things I'm testing actually work :) Data Source=.\SQLEXPRESS;AttachDbFilename=|Data Directory|ASPAppDatabase.mdf;Integrated Security=True;User Instance=True That doesn't work. Data Source=.\SQLEXPRESS;AttachDbFilename="|Data Directory|ASPAppDatabase.mdf";Integrated Security=True;User Instance=True Neither does that. Data Source=.\SQLEXPRESS;AttachDbFilename='|Data Directory|ASPAppDatabase.mdf';Integrated Security=True;User Instance=True And again, neither does that :/ However, rather than using "|Data directory| if I use the full path to the local DB file it works just fine and no exception is thrown, and I can read and write as I need. And just to cover all my bases, here is the button click event that creates the User. protected void btnAddUser_Click(object sender, EventArgs e) { Membership.CreateUser(txtUserName.Text, txtPassword.Text); btnLogin_Click(sender, e); } So, what am I missing in regards to the |Data Directory|? Here is an example of the above not working correctly..taken directly from web.config. <add name="ASPAppDatabaseConnection" connectionString='Data Source=.\SQLEXPRESS;AttachDbFilename=|DataDirectory|ASPAppDatabase.mdf;Integrated Security=True;User Instance=True'/>

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  • Can't connect to Wireless Network - Ubuntu 12.04 LTS & Sabrent A111N USB Dongle

    - by Ohgodwhy
    I've been trying to connect to this network for quite some time. I can't directly connect to the router with a Wire, but can access the Router with other wireless devices without any issues. I had previously tried several other Wifi nic's but none of them would load properly. Today, i went and bought a new (supported) Sabrent A111N USB Dongle, which said explicitly that it works with Linux 2.4 +. I popped the Dongle in, and low-and-behold it immediately said that there were Available Wireless Connections. I selected my connection and tried to connect, but it just loops constantly while saying Wireless Disconnected then attempts to connect again over and over. ifconfig and iwconfig both show my device in a ready and working state. However, iwlist wlan0 scan says that there are no results found. I don't get it... At one point, I could see the CPU in the DHCP client list under the router, but it doesn't fully make the connection (something about a timeout?). Any help would be appreciated. Bus 001 Device 002: ID 0bda:8176 Realtek Semiconductor Corp. RTL8188CUS 802.11n WLAN

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  • Low-res emacs24 icon in application switcher 12.10

    - by MTS
    I recently upgraded to Quantal, and also switched up to emacs24 from 23. Everything is great, except for one thing: the icon in the Application Switcher for emacs24 is a horrible, low-resolution eyesore. Compare the two side-by-side: I've seen a couple of questions addressing issues like this, but they're not quite the same. This one says that it is happening with all icons, but that's clearly not the case here. And this one seems more relevant, but it is talking about Gnome, not Unity. In the comments to the one answer for the second question, it says to look at the icons in /usr/share/icons to see if they are low-resolution, and if so to replace them with better ones. There's a ton of emacs icons, in fact. They are in various subfolders of /usr/share/icons/hicolor and they are in sizes ranging from 16x16 to 128x128, and also there are scaleable .svg versions of the icons too. I noticed that there are no 192x192 or 256x256 versions. But it seems like that shouldn't matter, since emacs23 also didn't have icons in those sizes. Any help would be much appreciated!

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  • What are the challenges of implementing an ERP system?

    When a company decides to rollout an ERP system as part of its core business processes they must consider and provide solutions for the following general challenges. It is important to note that this list is generic and that every ERP system that rolls out is as distinct as the companies that are trying to implement the system. Upper Management Support Reengineering Existing Business Process and Applications Integration of the ERP with other existing departmental applications Implementation Time Implementation Costs Employee Training I just recently read an article by Mano Billi called “What are the major challenges in implementing ERP? “ were he basically outlines the common challenges to implementing an ERP system within a company. He discusses items like Upper management support, altering existing systems, and how ERPs integrate with other independent systems. In addition, he also covers items on selecting a ERP vendor, ERP Consultants, and the effects of an ERP system on employees.  I personally think he did a create job of outlining common issues that can cause an ERP implementation to fail or not be as effective as it potentially could be if the challenges are not taken in to account appropriately.

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  • Ubuntu 12.04 desktop, VNC viewer not refreshing screen

    - by user73279
    I've had this issues across multiple machines and multiple versions of Ubuntu desktop (all 10.04 or later). Usually it happens with an old laptop I've put Ubuntu on but now it's happening on my primary dev machine (a quad-core PC recently upgraded to Ubuntu 12.04 desktop). The problem is this - I can connect to the machine and login with the password, the initial screen looks fine but never refreshes. I can see the monitor for the machine across the room and can see the mouse move and the menus pop up but the image of the screen on the PC in front me running the VNC viewer never updates. So the mouse and keyboard commands are working. Ubuntu 12.04 Desktop Ultra VNC Viewer (also seen with RealVNC's free VNC viewer) Desktop Sharing Static IP on eth0; Dynamic ID on eth1 I think it is an Ubuntu config issue because this PC used to work just fine with 9.04, 10.04, and 11.10 (over the past couple of years). I've also had a couple of laptops that used to have this issue with older Ubuntu's but don't with 12.04. Additional info: The Win7 PC I'm trying to use to control the Ubuntu PC is connected via 2 DLink 8-port gigabit routers. The Ubuntu laptop I usually control via VNC is typically only connected to the network via wireless. The screen refresh is choppy but usable. I've repeated the issue on a Win7 laptop which was connected via ethernet and wireless.

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  • Will proprietary software-based sound enhancements work with Ubuntu? (BeatsAudio, Dolby)

    - by LiveWireBT
    This question is targeted at mainstream or gamer-grade software-based audio/sound enhancements, found in highly integrated computing and entertainment systems like laptops, tablets and smartphones. These are mostly marketed with fancy badges of known audio-releated brands on the product or packaging, while being mostly uncertain about the actual implementation or components used and poorly differentiated from the general audio capabilities of the system or device. This question is not about actual hardware like speakers. If your headphones are not properly detected, your speakers are assigned wrong, work partially or not at all then your soundcard or chip is not properly detected and you should take a look at troubleshooting audio issues. This question is also not about enthusiast or recording-grade hardware like recording interfaces, amplifiers and DACs in a variety of formfactors. And this question is also not about audio encoding and playback of different audio formats like Dolby Digital, Dolby TrueHD and DTS. Most of these may be subject to patents and licensing, see restricted formats. If you are just searching for an equalizer, please take a look at this question: Is there any Sound enhancers/equalizer? Simply speaking: Every feature where you would flip a switch or check a box in a fancy looking interface in Windows that makes the sound change from neutral to fancy.

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  • Advisor Webcast: Oracle Payments Funds Disbursement Analyzer

    - by SamanthaF-Oracle
    Have you registered for the Oracle Payments Funds Disbursement Analyzer Advisor Webcast in June? Don't delay! This one-hour session is recommended for technical and functional users of the Oracle Payments product who would like an introduction to Oracle Payment Funds Disbursement Analyzer. The session will highlight how to use the Payments Funds Disbursement Analyzer to identify and troubleshoot issues with Payment Process Request (PPR) and other Payments related processes/setups. TOPICS WILL INCLUDE: Overview of Oracle Payments Funds Disbursement Analyzer How to install and run Proactive usage of the Analyzer Using the Analyzer to troubleshoot When?  Wednesday, June 25, 2014 11:00 am, Eastern Daylight Time (New York, GMT-04:00) Wednesday, June 25, 2014 8:00 am, Pacific Daylight Time (San Francisco, GMT-07:00) Wednesday, June 25, 2014 4:00 pm, GMT Summer Time (London, GMT+01:00) Wednesday, June 25, 2014 8:30 pm, India Time (Mumbai, GMT+05:30) A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. See Doc ID 1671948.1 for further details and to register your interest.

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  • Windows 8 and Cisco AnyConnect client issue

    - by Enrique Lima
    As many of us are doing these days, I have fully moved to Windows 8 on my PCs (laptops and desktops).  And in my role as a consultant I work with many clients, many of them use different vpn technologies.  While pretty much every single vpn client I had installed needed a trick or two to work, well Cisco’s AnyConnect vpn client had some issues.  Installation went well, no problem there.  The problem appeared when I attempted to connect, as I received the following message: Pretty clear what the issue is, right? right??!!?? Doing a bit of research (Google knows!), I cam across the following fix: Using our new favorite shortcut:  Windows Key + X Then Run > regedit. We then Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnva From the image you can tell there are additional characters in the DisplayName that interfere with the device being able to be correctly identified. This is what it looks like originally. We will remove those characters so it looks more like: Close all open windows and attempt your connection.

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  • Charging by the hour/project

    - by thesam18888
    This is related to a question I asked earlier - How to end a relationship with a client without pissing them off? What are your obligations when charging by the hour vs charging by project? If you agree to take on a project, give a rough estimate that it might take 10 days for you to work on and charge £X per hour - are you obligated to work for free after those 10 days are up and you have still not managed to complete your project due to unanticipated issues? What if you have delivered the project but bugs are found - should you fix these bugs for free if the 10 days are up or should you charge your client? Also, for the above project, what should be the result when you start on the project, but after the 10 days for whatever reason you have to give up and tell your client that you cannot do it anymore? I realise that this does nothing to build your reputation and relationship with the client but are you obligated to pay back the money paid to you or do you just deliver the half/nearly completed source code and help them find someone else to complete it? The reason I am asking the above questions is because I am very new to freelancing and would like to know how to deal with the above situations if they ever crop up. Thanks!

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  • T-SQL select where and group by date

    - by bconlon
    T-SQL has never been my favorite language, but I need to use it on a fairly regular basis and every time I seem to Google the same things. So if I add it here, it might help others with the same issues, but it will also save me time later as I will know where to look for the answers!! 1. How do I SELECT FROM WHERE to filter on a DateTime column? As it happens this is easy but I always forget. You just put the DATE value in single quotes and in standard format: SELECT StartDate FROM Customer WHERE StartDate >= '2011-01-01' ORDER BY StartDate 2. How do I then GROUP BY and get a count by StartDate? Bit trickier, but you can use the built in DATEADD and DATEDIFF to set the TIME part to midnight, allowing the GROUP BY to have a consistent value to work on: SELECT DATEADD (d, DATEDIFF(d, 0, StartDate),0) [Customer Creation Date], COUNT(*) [Number Of New Customers] FROM Customer WHERE StartDate >= '2011-01-01' GROUP BY DATEADD(d, DATEDIFF(d, 0, StartDate),0) ORDER BY [Customer Creation Date] Note: [Customer Creation Date] and [Number Of New Customers] column alias just provide more readable column headers. 3. Finally, how can you format the DATETIME to only show the DATE part (after all the TIME part is now always midnight)? The built in CONVERT function allows you to convert the DATETIME to a CHAR array using a specific format. The format is a bit arbitrary and needs looking up, but 101 is the U.S. standard mm/dd/yyyy, and 103 is the U.K. standard dd/mm/yyyy. SELECT CONVERT(CHAR(10), DATEADD(d, DATEDIFF(d, 0, StartDate),0), 103) [Customer Creation Date], COUNT(*) [Number Of New Customers] FROM Customer WHERE StartDate >= '2011-01-01' GROUP BY DATEADD(d, DATEDIFF(d, 0, StartDate),0) ORDER BY [Customer Creation Date]  #

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  • 'Buy the app' landing page implementations: redirect or javascript popup?

    - by benwad
    My site (using Django) has an app that I'm trying to push - I currently have a piece of middleware that redirects the user to a page advertising the app if they're accessing the page on the iPhone, then setting a cookie so that the user isn't bugged by the message every time they visit the site. This works fine, however checking the page with the mobile Googlebot checker shows that the Googlebot gets stuck in the redirect (since it doesn't store cookies) and therefore won't index the proper content. So, I'm trying to think of an alternative implementation that won't hurt the site's Google ranking and won't have any other adverse effects. I've considered a couple of options: Redirect (the current solution), but don't redirect if the user agent matches the Googlebot's UA string. This would be ideal, however I'm not sure if Google like their bot being treated differently from other users, and I'm afraid the site's ranking may be somehow penalised if I go ahead with this. Use a Javascript popup instead of a redirect. This would make sure the Googlebot finds the content it needs, however I envision this approach causing compatibility issues with the myriad mobile devices/browsers out there, and may affect the page load time. How valid are these options? And is there a better option for implementing this feature out there? I've tried researching this topic but surprisingly can't find any reputable-looking blog posts that explore this topic.

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  • Why does my fan run so hard on my Dell XPS 15z?

    - by Kilhoffer
    I recently bought a Dell XPS 15z. It came with Windows 7 Home Premium, but I really wanted to try out Ubuntu on it. I ran the Windows installer and was surprised how smooth the process was. Within 10 minutes, I had a dual boot setup with Ubuntu 11.10. It boots into Ubuntu just fine and everything seems to work. I've read a lot about problems with touchpad and wireless, but honestly, I've had none of those issues. The only thing that's really bothering me is the fan constantly runs fast. Under Windows, it rarely ever came on and when it did, it wasnt spinning that fast. What could be going on under Ubuntu that would cause this? I want to get that under control because I want to use Ubuntu as my primary OS and screw Windows. Any help would be much appreciated! Note: I've read that others have set acpi=false, but I have not made any changes to the default installation. Should I make that change?

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  • Mapping Your Customer Experience Journey

    - by Michael Hylton
    For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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  • Parsing an header with two different version [ID3] avoiding code duplication?

    - by user66141
    I really hope you could give me some interesting viewpoints for my situation, my ways to approach my issue are not to my liking . I am writing an mp3 parser , starting with an ID3v2 parser . Right now I`m working on the extended header parsing , my issue is that the optional header is defined differently in version 2.3 and 2.4 of the tag . The 2.3 version optional header is defined as follows : struct ID3_3_EXTENDED_HEADER{ DWORD dwExtHeaderSize; //Extended header size (either 6 or 8 bytes , excluded) WORD wExtFlags; //Extended header flags DWORD dwSizeOfPadding; //Size of padding (size of the tag excluding the frames and headers) }; While the 2.4 version is defined : struct ID3_4_EXTENDED_HEADER{ DWORD dwExtHeaderSize; //Extended header size (synchsafe int) BYTE bNumberOfFlagBytes; //Number of flag bytes BYTE bFlags; //Flags }; How could I parse the header while minimizing code duplication ? Using two different functions to parse each version sounds less great , using a single function with a different flow for each occasion is similar , any good practices for this kind of issues ? any tips for avoiding code duplication ? anything would be great .

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  • How can I improve the "smoothness" of a 2D side-scrolling iPhone game?

    - by MrDatabase
    I'm working on a relatively simple 2D side-scrolling iPhone game. The controls are tilt-based. I use OpenGL ES 1.1 for the graphics. The game state is updated at a rate of 30 Hz... And the drawing is updated at a rate of 30 fps (via NSTimer). The smoothness of the drawing is ok... But not quite as smooth as a game like iFighter. What can I do to improve the smoothness of the game? Here are the potential issues I've briefly considered: I'm varying the opacity of up to 15 "small" (20x20 pixels) textures at a time... Apparently varying the opacity in this manner can degrade drawing performance I'm rendering at only 30 fps (via NSTimer)... Perhaps 2D games like iFighter are rendered at a higher frame rate? Perhaps the game state could be updated at a faster rate? Note the acceleration vales are updated at 100 Hz... So I could potentially update part of the game state at 100 hz All of my textures are PNG24... Perhaps PNG8 would help (due to smaller size etc)

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