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  • Oracle Enterprise Manager 12c Integration With Oracle Enterprise Manager Ops Center 11g

    - by Scott Elvington
    In a blog entry earlier this year, we announced the availability of the Ops Center 11g plug-in for Enterprise Manager 12c. In this article I will walk you through the process of deploying the plug-in on your existing Enterprise Manager agents and show you some of the capabilities the plug-in provides. We'll also look at the integration from the Ops Center perspective. I will show you how to set up the connection to Enterprise Manager and give an overview of the information that is available. Installing and Configuring the Ops Center Plug-in The plug-in is available for download from the Self Update page (Setup ? Extensibility ? Self Update). The plug-in name is “Ops Center Infrastructure stack”. Once you have downloaded the plug-in you can navigate to the Plug-In management page (Setup ? Extensibility ? Plug-ins) to begin deployment. The plug-in must first be deployed on the Management Server. You will need to provide the repository password of the SYS user in order to deploy the plug-in to the Management Server. There are a few pre-requisites that need to be completed on the Ops Center side before the plug-in can be deployed and configured on the desired Enterprise Manager agents. Any servers, whether physical or virtual, for which you wish to see metrics and alerts need to be managed by Ops Center. This means that the Operating System needs to have an Ops Center management agent installed as a minimum. The plug-in can provide even more value when Ops Center is also managing the other “layers of the stack”, for example the service processor, the blade chassis or the XSCF of an M-Series server. The more information that Ops Center has about the stack, the more information that will be visible within Enterprise Manager via the plug-in. In order to access the information within Ops Center, the plug-in requires a user to connect as. This user does not require any particular Ops Center permissions or roles, it simply needs to exist. You can create a specific “EMPlugin” user within Ops Center or use an existing user. Oracle recommends creating a specific, non-privileged user account within Ops Center for this purpose. From the Ops Center Administration section, select Enterprise Controller, click the Users tab and finally click the Add User icon to create the desired user account. For the purpose of this article I have discovered and managed the OS and service processor of the server where my Enterprise Manager 12c installation is hosted. With the plug-in deployed to the Management Server and the setup done within Ops Center, we're now ready to deploy the plug-in to the agents and configure the targets to communicate with the Ops Center Enterprise Controller. From the Setup menu select Add Targets then Add Targets Manually. Select the bottom radio button “Add Targets Manually by Specifying Target Monitoring Properties”, select Infrastructure Stack from the Target Type dropdown and finally, select the Monitoring Agent where you wish to deploy the plug-in. Click the Add Manually.... button and fill in the details for the new target using the appropriate hostname for your Enterprise Controller and the user and password details for the plug-in access user. After the target has been added to the agent you will need to allow a few minutes for the initial data collection to complete. Once completed you can see the new target in the All Targets list. All metric collections are enabled by default except one. To enable Infrastructure Stack Alarms collection, navigate to the newly added target and then to Target ? Monitoring ? Metric and Collection Settings. There you can click the “Disabled” link under Collection Schedule to enable collection and set your desired collection frequency. By default, a Warning level alert in Ops Center will equate to a Warning level event in Enterprise Manager and a Critical alert will equate to a Critical event. This mapping can be altered in the Metric and Collection Settings also. The default incident rules in Enterprise Manager only create incidents from Critical events so keep this in mind in case you want to see incidents generated for Warning or Info level alerts from Ops Center. Also, because Enterprise Manager already monitors the OS through it's Host target type, the plug-in does not pull OS alerts from Ops Center so as to prevent duplication. In addition to alert propagation, the plug-in also provides data for several reports detailing the topology and configuration of the stack as well as any hardware sensor data that is available. These are available from the Information Publisher Reports. Navigate there from the Enterprise ? Reports menu or directly from the Infrastructure Stack target of interest. As an example, here is a sample of the Hardware Sensors report showing some of the available sensor data. The report can also be exported to a CSV file format if desired. Connecting Ops Center to Enterprise Manager Repository For an Enterprise Manager user, the plug-in provides a deeper visibility to the state of the infrastructure underlying the databases and middleware. On the Ops Center side, there is also a greater visibility to the targets running on the infrastructure. To set up the Ops Center data collection, just navigate to the Administration section and select the Grid Control link. Select the Configure/Connect action from the right-hand menu and complete the wizard forms to enable the connection to the Enterprise Manager repository and UI. Be sure to use the sysman account when configuring the database connection. Once the job completes and the initial data synchronization is done you will see new Target tabs on your OS assets. The new tab lists all the Enterprise Manager targets and any alerts, availability and performance data specific to the selected target. It is also possible to use the GoTo icon to launch the Enterprise Manager BUI in context of the specific target or alert to drill into more detail. Hopefully this brief overview of the integration between Enterprise Manager and Ops Center has provided a jumpstart to getting a more complete view of the full stack of your enterprise systems.

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  • September Independent Oracle User Group (IOUG) Regional Events:

    - by Mandy Ho
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} September 5, 2012 – Denver, CO Oracle 11g Database Upgrade Seminar Join Roy Swonger, Senior Director of software development at Oracle to learn about upgrading to Oracle Database 11g. Topics include: All the required preparatory steps Database upgrade strategies Post-upgrade performance analysis Helpful tips and common pitfalls to watch out for http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=152242&src=7598177&src=7598177&Act=4 September 6, 2012 – Salt Lake City, UT Fall Symposium 2012 Plan to join us for our annual fall event on Sept 6. They day will be filled with learning and networking with tracks focused on Applications, APEX, BI, Development and DBA Topics. This event is free for UTOUG members to attend, but please register. http://www.utoug.org/apex/f?p=972:2:6686308836668467::::P2_EVENT_ID:121 September 6, 2012 – Portland, OR Oracle’s Hands on Workshop Series focused on providing Defense-in-Depth Solutions to secure data at the source, reduce risk and simplify compliance The Oracle Database Security Workshop is a one-day hands-on session for IT Managers, IT Security Architects and Oracle DBAs who are looking for solutions to address their information protection, privacy, and accountability challenges within their Oracle database environment. Most security programs offered today fail toadequately address database security. Customers continue to be challenged tosecure information against loss and protect the integrity of sensitiveinformation like critical financial data, personally identifiable information(PII) and credit card data for PCI compliance. http://nwoug.org/content.aspx?page_id=87&club_id=165905&item_id=241082 September 11, 2012 – Montreal, QC APEXposed! For APEX aficionados – join ODTUG in Montreal, September 11-12 for APEXposed! Topics will include Dynamic Actions, Plug-ins, Tuning, and Building Mobile Apps. The cost is $399 US and early registration ends August 15th. For more information: http://www.odtugapextraining.com  September 11, 2012 – Philadelphia, PA Big Data & What are we still doing wrong with Tom Kyte Tom Kyte is a Senior Technical Architect in Oracle's Server Technology Division. Tom is the Tom behind the AskTom column in Oracle Magazine and is also the author of Expert Oracle Database Architecture (Apress, 2005/2009) among other books Abstract: Big Data The term "big data" draws a lot of attention, but behind the hype there's a simple story. For decades, companies have been making business decisions based on transactional data stored in relational databases. However, beyond that critical data is a potential treasure trove of less structured data: weblogs, social media, email, sensors, and photographs that can be mined for useful information. This presentation will take a look at what Big Data is and means - and Oracle's strategy for handling it Abstract: What are we still doing wrong? I've given many best practices presentations in the last 10 years. I've given many worst practices presentations in the last 10 years. I've seen some things change over the last ten years and many other things stay exactly the same. In this talk - we'll be taking a look at the good and the bad - what we do right and what we continue to do wrong over and over again. We'll look at why "Why" is probably the right initial answer to most any question. We'll look at how we get to "Know what we Know", and why that can be both a help and a hindrance. We'll peek at "Best Practices" and tie them into what I term "Worst Practices". In short, a talk on the good and the bad. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} http://ioug.itconvergence.com/pls/apex/f?p=207:27:3669516430980563::NO September 12, 2012- New York, NY NYOUG Fall General Meeting “Trends in Database Administration and Why the Future of Database Administration is the Vdba” http://www.nyoug.org/upcoming_events.htm#General_Meeting1 September 21, 2012 – Cleveland, OH Oracle Database 11g for Developers: What You need to know or Oracle Database 11g New Features for Developers Attendees are introduced to the new and improved features of Oracle 11g (both Oracle 11g R1 and Oracle 11g R2) that directly impact application development. Special emphasis is placed on features that reduce development time, make development simpler, improve performance, or speed deployment. Specific topics include: New SQL functions, virtual columns, result caching, XML improvements, pivot statements, JDBC improvements, and PL/SQL enhancements such as compound triggers. http://www.neooug.org/ September 24, 2012 – Ottawa, ON Introduction to Oracle Spatial The free Oracle Locator functionality, and the Oracle Spatial option which dramatically extends Locator, are very useful, but poorly understood capabilities of the database. In the afternoon we will extend into additional areas selected from: storage and performance; answering business problems with spatial queries; using Oracle Maps in OBIEE; an overview and capabilities of Oracle Topology; under the covers with GeoCoding. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} http://www.oug-ottawa.org/pls/htmldb/f?p=327:27:4209274028390246::NO

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  • April Oracle Database Events

    - by Mandy Ho
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 17-18, 2012 – Moscow, Russia Oracle Develop Conference The Oracle database developer conference, Oracle Develop, will visit Moscow, Russia and Hyderabad, India this spring. Oracle Develop includes a database development track, which contains .NET sessions and hands-on lab led by an Oracle .NET product manager. Register today before the event fills up. http://www.oracle.com/javaone/ru-en/index.html Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 24, 26 – San Diego, CA & San Jose, CA ISC2 Leadership Regional Event Series Oracle at (ISC)2 Security Leadership Series: Herding Clouds -- Managing Cloud Security Concerns and Expectations Join us for his interactive day-long session where industry leaders, including Oracle solution experts, will talk about how to: dispel the top Cloud security myths minimize "rogue Cloud" implementations identify potential compliance pitfalls and how to avoid them develop contract language for your cloud providers manage users across your fractured datacenter leverage existing technologies to protect data as it moves from the enterprise to the cloud http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=146972&src=7239493&src=7239493&Act=228 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 22-26, 2012 – Las Vegas, NV IOUG Collaborate 12 From April 22-26, 2012, Oracle takes Las Vegas. Thousands of Oracle professionals will descend upon the Mandalay Bay Convention Center for a weeks worth of education sessions, networking opportunities and more, at the only user-driven and user-run Oracle conference - COLLABORATE 12.  Your COLLABORATE 12 - IOUG Forum registration comes complete with a bonus- a full day Deep Dive education program on Sunday! Choose from numerous hot topics, including Real World Performance, High Availability and more, presented by legendary and seasoned Oracle pros, including Tom Kyte and Craig Shallahamer. http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=143637&src=7360364&src=7360364&Act=5 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Independent Oracle User Group (IOUG) Regional Events: April 16, 2012 – Columbus, Ohio Ohio Oracle Users Group Higher Performance PL/PQL and Oracle Database 11g PL/SQL New Features – Featuring Steven Feuerstein http://www.ooug.org/ Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} April 26, 2012- Irving, TX Dallas Oracle Users Group Oracle Database Forum: 5-7PM Oracle Corporation, 6031 Connection Drive Irving, TX http://memberservices.membee.com/538/irmevents.aspx?id=64 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Apr 30, 2012- Los Angeles, CA Real World Performance Tour A full day of real world database performance with: Tom Kyte, author of the ever popular AskTom Blog, Andrew Holdsworth, head of Oracle's Real World Performance Team, and Graham Wood, renowned Oracle Database performance architect. Through discussion, debate and demos, they’ll show you how to master performance engineering topics like: Best practices for designing hardware architectures and how to spot and fix bad design. How to develop applications that deliver the fastest possible performance without sacrificing accuracy.  New for 2012! Updates on Enterprise Manager, Exadata, and what these technologies mean to your current systems. http://www.ioug.org/Events/ADayofRealWorldPerformance/tabid/194/Default.aspx

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  • Oracle Cloud Services Referral Program… Now Available!

    - by Kristin Rose
    The sky is falling, the sky is falling! Oh wait, it’s not the sky, it’s the Oracle Cloud Services Referral Program! This partner program was announced at Oracle OpenWorld 2012, and is now readily available to any Oracle PartnerNetwork member. In fact you can learn all about this program by simply visiting our Oracle Cloud Knowledge Zone. Just as a puffy cumulus should, Oracle Cloud Services are included in the Oracle Cloud Services Referral Partner program. Partners can start to capitalize on the growing demand for Cloud solutions with little investment through Oracle Cloud Services Referral Partner program, or choose to get Specialized. Have a look at all that is available below! Cloud Builder - a Specialization ideally suited for systems integrator and service providers creating private and hybrid cloud solutions with Oracle’s broad portfolio of cloud optimized hardware and software products. Learn more in this video of as part of a series of OPN PartnerCasts. Join the Cloud Builder KnowledgeZone to get started. Oracle Cloud Referral - for VARs or partners seeking to generate revenue with the Oracle Cloud. This program rewards partners referring Oracle Cloud opportunities to Oracle. Register your Oracle Cloud Referral. Oracle Cloud Specializations - provides partners with the expertise and skills to enable partner delivered RapidStart fixed-scope, consulting service packages for setup, configuration and deployment of Oracle Cloud software as a service. Cloud Resale - a resell program for partners to market, sell and deploy Oracle Cloud solutions. Available January 2013. And best of all, partners are already taking advantage of the referral opportunity for Oracle Cloud Services and are seeing tremendous success! Watch as Jeff Porter gives an overview of Oracle's Cloud Services, and be sure to check out the Cloud Computing Programs & Specializations FAQ’s for you, our partners! The Sky’s the Limit, The OPN Communications Team 

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  • Oracle Internet Directory 11gR1 11.1.1.6 Certified with Oracle E-Business Suite

    - by B Shashikumar
    We are very pleased to announce that Oracle Internet Directory 11gR1 (11.1.1.6) is now certified with Oracle E-Business Suite Releases 11i, 12.0 and 12.1. With this certification, we are offering several benefits to Oracle E-Business Suite customers: · Massive Scale: Oracle Internet Directory (OID) is a proven solution for mission critical deployments. OID can scale to extremely large deployments on less hardware as demonstrated by its published Two-Billion-User Benchmark. This reduces the footprint required to deploy enterprise directory services in the data-center resulting in cost savings and a greener enterprise. · Enhanced Security: OID is the most secure directory service that provides security at every level from data in transit to storage and backups. In addition to LDAP security, it leverages powerful Oracle database security features like Database Vault and Transparent Data Encryption · Investment Protection: This certification leverages Identity Management’s hot-pluggable capabilities enabling E-Business Suite customers to store and manage user identities in existing directory servers thus helping them maximize their investments For a complete matrix of platforms supported by Oracle Internet Directory and its components, refer to the Oracle Identity and Access Management 11gR1 certification matrix. For more information about this certification, check out the Oracle E-Business Suite blog. 

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  • Oracle ties social, CRM, analytics products to customer experience

    - by Richard Lefebvre
    Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions.  The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy.  “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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  • Oracle Cloud and Oracle Platinum Services Announcements

    - by kellsey.ruppel
    Live Webcast - Oracle Cloud and Oracle Platinum Services Announcements Wednesday, June 06, 2012 1:00 p.m. PT – 2:30 p.m. PT View your local time Live Webcast Register to watch at your desk! Don't have an Oracle account? Sign up now!  Why do I need an account? Register Now! Please join Larry Ellison and Mark Hurd for important Oracle announcements. Be among the first to learn about new developments in Oracle’s cloud strategy and game-changing advances in Oracle Support.  Register Now! Are you based in the San Francisco Bay Area? Register to attend the live event in Redwood Shores. Oracle values your privacy, and will treat the information we collect from you as a result of your registration and participation in this activity in accordance with the Oracle Privacy Policy. Event Details: Wednesday, June 06, 2012 1:00 p.m. PT – 2:30 p.m. PT Live Webcast Stay Connected:     Join the conversation: #oraclecloud #oraclesupport

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  • Stay Connected with Oracle Enterprise 2.0

    - by kellsey.ruppel(at)oracle.com
    We want to be sure you stay connected and updated with the latest in Oracle Content Management, Portal and Collaboration technologies. We invite you to follow us on Twitter, become our friends on Facebook, check our blog frequently, and subscribe to the Enterprise 2.0 newsletter! Oracle Enterprise 2.0 Twitter Oracle Enterprise 2.0 Facebook Oracle Enterprise 2.0 Blog Oracle Enterprise 2.0 Newsletter We look forward to staying connected with you in 2011!

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Tony Berk
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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  • Oracle R Distribution 3.1.1 Released

    - by Sherry LaMonica-Oracle
    Oracle R Distribution version 3.1.1 has been released to Oracle's public yum today. R-3.1.1 (code name "Sock it to Me") is an update to R-3.1.0 that consists mainly of bug fixes. It also includes enhancements related to accessing package help files, improved accuracy when importing data with large integers, and better integration with RStudio graphics. The full list of new features and bug fixes is listed in the NEWS file.To install Oracle R Distribution using yum, follow the instructions in the Oracle R Enterprise Installation and Administration Guide.Installing using yum will resolve any operating system dependencies automatically. As such, we recommend using yum to install Oracle R Distribution. However, if yum is not available, you can install Oracle R Distribution RPMs directly using RPM commands.For Oracle Linux 5, the Oracle R Distribution RPMs are available in the Enterprise Linux Add-Ons repository:  R-3.1.1-1.el5.x86_64.rpm   R-core-3.1.1-1.el5.x86_64.rpm  R-devel-3.1.1-1.el5.x86_64.rpm  libRmath-3.1.1-1.el5.x86_64.rpm  libRmath-devel-3.1.1-1.el5.x86_64.rpm  libRmath-static-3.1.1-1.el5.x86_64.rpm For Oracle Linux 6, the Oracle R Distribution RPMs are available in the Oracle Linux Add-Ons repository:  R-3.1.1-1.el6.x86_64.rpm  R-core-3.1.1-1.el6.x86_64.rpm  R-devel-3.1.1-1.el6.x86_64.rpm  libRmath-3.1.1-1.el6.x86_64.rpm  libRmath-devel-3.1.1-1.el6.x86_64.rpm  libRmath-static-3.1.1-1.el6.x86_64.rpmFor example, this command installs the R 3.1.1 RPM on Oracle Linux x86-64 version 6:  rpm -i R-3.1.1-1.el6.x86_64.rpm To complete the Oracle R Distribution 3.1.1 installation, repeat this command for each of the 6 RPMs, resolving dependencies as required. Oracle R Distribution 3.1.1 is not yet officially certified with Oracle R Enterprise. Refer to Table 1-2 in the Oracle R Enterprise Installation Guide for supported configurations of Oracle R Enterprise components, or check this blog for updates. The Oracle R Distribution 3.1.1 binaries for Windows, AIX, Solaris SPARC and Solaris x86 will be available on OSS, Oracle's Open Source Software portal, in the coming weeks.

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  • Oracle Forms Migration to ADF - Webinar vom ORACLE Partner PITSS

    - by Thomas Leopold
      Tuesday, February 22, 2011 5:00 PM - 6:00 PM CET Free Webinar Re-Engineering Legacy Oracle Forms Migration from Forms to ADF - A Case Study Join Oracle's Grant Ronald and PITSS to see a software architecture comparison of Oracle Forms and ADF and a live step-by-step presentation on how to achieve a successful migration. Learn about various migration options, challenges and best practices to protect your current investment in Oracle Forms. PL/SQL is without match for what it does: manipulating data in the database. If you blindly migrate all your PL/SQL to Java you will, in all probability, end up with less maintainable and less efficient code. Instead you should consider which code it best left as PL/SQL..." Grant Ronald - "Migrating Oracle Forms to Fusion: Myth or Magic Bullet?" Re-Engineering existing business logic is mandatory for your legacy Forms application to take advantage of the new Software architectures like ADF. The PITSS.CON solution combines the deep understanding of Oracle Forms and Reports applications architecture with powerful re-engineering capabilities that allows the developer community to protect the investment in the existing Forms applications and to concentrate on fine-tuning and customization of the modernized functionality rather than manually recreating every module and business logic from bottom up. Registration: https://www2.gotomeeting.com/register/971702250   PITSS GmbHKönigsdorferstrasse 25D-82515 WolfratshausenDo not forget to check out these Free Webinars in March! Thursday, March 3, 2011 Upgrade and Modernize Your Application to Forms 11g Registration/Information Tuesday, March 15, 2011 Shaping the Future for your Oracle Forms Application:Forms 11g, ADF, APEX Registration/Information Tuesday, March 29, 2011 Oracle Forms Modernization to APEX Registration/Information Registration is limited, so sign up  today!Presented By:        Grant Ronald, Senior Group Product Manager,Oracle       Magdalena Serban, Product Manager,PITSS   Contact Us:            PITSS in Americas +1 248.740.0935 [email protected] www.pitssamerica.com       PITSS in Europe +49 (0) 717287 5200 [email protected] www.pitss.com   White Paper:      From Oracle Forms to Oracle ADF and JEE     © Copyright 2010 PITSS GmbH, Wolfratshausen, Stuttgart, München; Managing Directors: Dipl.-Ing. Andreas Gaede, Michael Kilimann, Dipl.-Ing. Dirk Fleischmann Commercial Register: HRB 125471 at District Court Munich. All rights reserved. Any duplication or further treatment in any medium, in parts or as a whole, requires a written agreement. If you do not want to receive invitations for events, meetings and seminars from us, then please click here.

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  • Announcing Release of Oracle Solaris Cluster 4.1!

    - by user9159196
    Oct 26, 2012We are very happy to announce the release of  Oracle Solaris Cluster 4.1, providing High Availability (HA) and  Disaster Recovery (DR) capabilities for Oracle Solaris 11.1.  This is yet another proof of Oracle's continued investment in Oracle Solaris technologies such as Oracle Solaris Cluster. For this new release we have improved the Solaris Cluster integration within the Oracle environment. For example  we've created new agents such as PeopleSoft JobScheduler or added the support of the Oracle ZFS Storage Appliance replication in the Geo Edition module (to facilitate disaster recovery in multi-site configuration equipped with those types of storage.) We have also extended the Oracle Solaris Zone Cluster feature with support of Oracle Solaris 10 zone clusters and exclusive-IP to facilitate deployment of virtualized or cloud architecture.And there are many more new features to discover in this release. Stay tuned for more specific articles. In the mean time check out the What's new document or even better, download the latest version from  here.Also, join the Oracle Solaris 11 Online Event on November 7 where an entire session will be devoted to discussing Oracle Solaris Cluster 4.1. Our Oracle Solaris Cluster engineers will be on hand to respond to your questions. We look forward to your feedback and inputs! -Nancy Chow and Eve Kleinknecht 

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  • Oracle Enterprise Data Quality Adds Global Address Verification Capabilities for Greater Accuracy and Broader Location Coverage

    - by Mala Narasimharajan
    Data quality – has many flavors to it.  Product, Customer – you name the data domain and there’s data quality associated with it.  Address verification and data quality are a little different.  in that there is a tremendous amount of variation as well as nuance attached to it.  Specifically, what makes address verification challenging is that more often than not, addresses are incomplete, riddled with misspellings, incorrect postal codes are assigned to locations or non-address items are present.  Almost all data has locations, and accurate locations power a wealth of business processes: Customer Relationship Management, data quality, delivery of materials, goods or services, fraud detection, insurance risk assessment, data analytics, store and territory planning, and much more. Oracle Address Verification Server provides location-based services as well as deeper parsing and analysis capabilities for Oracle Enterprise Data Quality.  Specifically, Pre-integrated with the EDQ platform, Oracle Address Verification Server provides robust parsing, validation, as well as specialized location information for over 240 countries – all populated countries on Earth.  Oracle Enterprise Data Quality (EDQ) is a data quality platform, dedicated to address the distinct challenges of customer and product data quality, and performs advanced data profiling to identify and measure poor quality data and identify rule requirements, as well as semantic and pattern-based recognition to accurately parse and standardize data that is poorly structured.   EDQ is integrated with Oracle Master Data Management, including Oracle Customer Hub and Oracle Product Hub, as well as Oracle Data Integrator Enterprise Edition and Oracle CRM.  Address Verification Server provides key address verification services for Oracle CRM and Oracle Customer Hub.  In addition, Address Verification Server provides greater accuracy when handling address data due to its expanded sources and extensible knowledge repository, solid parsing across locales and countries as well as  adept handling of extraneous data in address fields.  For more information on Oracle Address Verification Server visit:  http://bit.ly/GMUE4H and http://bit.ly/GWf7U6

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  • Oracle OpenWorld Kicks Off Today Delivering A Full Week of Insight, Education, and Unique Experiences

    - by Jeri Kelley
    San Francisco has been transformed into a sea of red and more than 50,000 attendees from 140 countries will converge in the Bay Area for a week of education and insight into Oracle's strategy and roadmap on today’s leading technology initiatives, including engineered systems, cloud computing, business analytics and big data, and customer experience.  Tonight kicked off with Oracle CEO Larry Ellison discussing how Oracle is taking a fundamentally different approach to delivering technology that is engineered to work together to give customers extreme performance, simplicity, and cost savings.  The jam-packed week continues with: More than 2,500 educational sessions Nearly 3,500 customer and partner speakers from marquee brands sharing how they are using Oracle technology to power their businesses Over 400 Oracle product demonstrations in the DEMOgrounds – make sure to stop by to see the latest demonstrations for our Customer Experience solutions including Oracle Commerce, Oracle RightNow, Oracle WebCenter, Oracle Fusion CRM, Oracle Social Relationship Management, and more. With more educational content than ever before, OpenWorld also expands to include six sub-conferences within the main OpenWorld umbrella including the Customer Experience Summit @ OpenWorld which runs October 3rd-5th.  All of this education and insight comes with some fun as well.  OpenWorld has become an exciting destination with new experiences unveiled each year including the debut of the first annual Oracle OpenWorld Music Festival, featuring some of today’s hottest acts, emerging bands and DJs over five nights playing at locations throughout San Francisco. Our Customer Experience team will be blogging and tweeting all week to keep you up-to-date so be sure to subscribe to our Customer Experience blog and follow us on Twitter and Facebook: @OracleCX @OracleCommerce @OracleCRM Facebook.com/OracleCustomerExperience If you are at OpenWorld, we hope you have a great week and get the knowledge you need to take your Oracle applications to the next level.  And, if you were not able to make it this year, be sure to tune into the sessions that are broadcast live online. 

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  • Oracle Business Intelligence Applications 10g Bootcamp

    - by mseika
    Oracle Business Intelligence Applications 10g Bootcamp 12th - 15th February 2012, Reading (UK) The Oracle Business Intelligence Applications offer out-of-the-box integration with Siebel CRM and Oracle eBusiness Suite and provide pre-built Operational BI solutions for eBusiness Suite, Peoplesoft, Siebel, and SAP. This training will provide attendees with an in-depth working understanding of the architecture, the technical and the functional content of the Oracle Business Intelligence Applications, whilst also providing an understanding of their installation, configuration and extension. The course will cover the following topics:• Overview of Oracle Business Intelligence Applications• Oracle BI Applications Fundamentals and Features• Configuring BI Applications for Oracle E-Business Suite• Understanding BI Applications Architecture• Fundamentals of BI Applications Security REGISTER NOW Partner Registration Guide Price: FREE Cookham RoomOracle Corporation UK LtdOracle ParkwayThames Valley ParkReading, Berkshire RG6 1RA12th - 15th February 20129:30 am – 5:00 pm BST AudienceThe seminar is aimed at BI Consultants and Implementation Consultants within Oracle's Gold and Platinum Partners. Prerequisites• Good understanding of basic data warehousing concepts• Hands on experience in Oracle Business Intelligence Enterprise Edition• Hands on experience in Informatica• Some understanding of Oracle BI Applications is required (See Sales & Technical Tutorials for OBI, BI-Apps and Hyperion EPM) • Good understanding of any of the following Oracle EBS modules: General Ledger, Accounts Receivables, Accounts Payables System Requirements Please note that attendees are required to have a laptop. Laptop• 4GB RAM-Recognized by Windows 64 bits• 80GB free space in Hard drive or External Device• CPU Core 2 Duo or HigherOperating System Requirements• Windows 7, Windows XP, Windows 2003• NOT ALLOWED with Windows Vista• An Administrator User For more information please contact [email protected].

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  • Accenture Foundation Platform for Oracle (AFPO)

    - by Lionel Dubreuil
    The Accenture Foundation Platform for Oracle (AFPO) is a pre-built, tested reference application, common services framework and development accelerator for Oracle’s Fusion Middleware 11g product suite that can help to reduce development time and cost by up to 30 percent. AFPO is a unique accelerator that includes documentation, day one deliverables and quick start virtual machine images, along with access to a skilled team of resources, to reduce risk and cost while improving project quality. It can be delivered all at once or in stages, on-site, hosted, or as a cloud solution. Accenture recently released AFPO v5 for use with their clients. Accenture added significant updates in v5 including Day 1 images & documentation for Webcenter & ADF Mobile that are integrated with 30 other Oracle Middleware products that signifigantly reduced the services aspect to standing these products up. AFPO v5 also features rapid configuration and implementation capabilities for SOA/BPM integrated with Oracle WebCenter Portal, Oracle WebCenter Content, Oracle Business Intelligence, Oracle Identity Management and Oracle ADF Mobile.  AFPO v5 also delivers a starter kit for Oracle SOA Suite which builds upon the integration methodology, leading practices and extended tooling contained within the Oracle Foundation Pack. The combination of the AFPO starter kit and Foundation Pack jump-start and streamline Oracle SOA Suite implementation initiatives, helping to reduce the risk of deploying new technologies and making architectural decisions, so clients can ultimately reduce cost, risk and the time needed for an implementation.  You'll find more information at: Accenture's website:  www.accenture.com/afpo YouTube AFPO Telestration:  http://www.youtube.com/watch?v=_x429DcHEJs Press Release Brochure  Contacts: [email protected] Patrick J Sullivan (Accenture – Global Oracle Technology Lead), [email protected]

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  • Oracle E-Business Suite is Helping to Save Lives at the National Marrow Donor Program

    - by Di Seghposs
    To improve the management of its life-saving operations, the National Marrow Donor Program recently modernized its financial and procurement operations by upgrading to Oracle E-Business Suite 12.1.   As the global leader in bone marrow and umbilical cord blood transplants, the NMDP manages a complex ecosystem of donor, patient, hospital, and biological data. “Maintaining accurate data and having an efficient matching process is essential, particularly as our global database of bone marrow patients grows and donor lists expand,” says Bruce Schmaltz, director of finance/controller. “We rely on the Oracle E-Business Suite to ensure our procurement and financial management processes meet the highest standards, enabling our growing non-profit to work swiftly and efficiently to help improve and save lives.” As the non-profit organization and its registry grew larger, NMDP needed a modern platform to store and integrate its financial information and complicated procurement process. It selected Oracle E-Business Suite for its ability to fit seamlessly into NMDP’s enterprise architecture. NMDP initially implemented Oracle E-Business Suite release 12 by leveraging Oracle Business Accelerators, which are rapid implementation tools and templates that help reduce implementation time and costs. With Oracle Financial Management and Oracle Procurement, NMDP has streamlined back-office processes and integrated its procure-to-pay business processes by leveraging industry leading accounts payable, accounts receivable, and general ledger modules. NMDP is currently rolling out Oracle Hyperion Performance Management applications and plans to implement Oracle Order Management and Oracle Advanced Pricing by the end of 2012. Read more details about NMDP’s modernization efforts.  For more updates on Oracle Financial Management Solutions, view our November 2012 Oracle Information InDepth Financial Management newsletter. Subscribe Now. 

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  • The Oracle Retail Week Awards - in review

    - by user801960
    The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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  • Easing the Journey to the Private Cloud with Oracle Consulting

    - by MichaelM-Oracle
    By Sanjai Marimadaiah, Senior Director, Strategy & Business Development – Cloud Solutions, Oracle Consulting Services Business leaders are now leading the charge on how their firms can profit from cloud solutions. Agility and innovation are becoming the primary drivers of the business case for the cloud, even more than the anticipated cost savings. Leaders need to find the right strategy and optimize the use of cloud-based applications across their enterprise-computing infrastructure. The Problem – Current State With prevalent IT practices, many organizations find that they run multiple IT solutions serving similar business needs. This has led to the proliferation of technology stacks, for example: Oracle 10g on Sun T4 running Solaris 9; Oracle 11g on Exadata running Linux; or Oracle 12c on commodity x86 servers. This variance has a huge impact on an organization’s agility and expenses, and requires IT professionals with varied skills as well as on-going training for different systems and tools. Fortunately there is a practical business strategy to overcome this unneeded redundancy. Thus begins a journey to the right cloud computing solution. The Solution – Cloud Services from Oracle Consulting Services (OCS) Oracle Consulting Services (OCS ) works closely with our clients as trusted advisors to proactively respond to business needs and IT concerns. OCS understands that making the transition to cloud solutions begins with a strategic conversation, based on its deep expertise for successfully completing private cloud service engagements with several companies. For a journey to the cloud, Oracle Consulting Services leads the client through four phases– standardization, consolidation, service delivery, and enterprise cloud – to achieve optimal returns. Phase 1 - Standardization Oracle Consulting Services (OCS) works with clients to evaluate their business requirements and propose a set of standard solutions stacks for various IT solutions. This is an opportune time to evaluate cloud ready solutions, such as Oracle 12c, Oracle Exadata, and the Oracle Database Appliance (ODA). The OCS consultants, together with the delivery team, then turn to upgrading and migrating existing solution stacks to standardized offerings. OCS has the expertise and tools to complete this stage in a fraction of the time required by other IT services companies. Clients quickly realize cost savings in tools, processes, and type/number of resources required. This standardization also improves agility of the IT organizations and their abilities to respond to the needs of various business units. Phase 2 - Consolidation During the consolidation phase, OCS consultants programmatically consolidate hundreds of databases into a smaller number of servers to improve utilization, reduce floor space, and optimize maintenance costs. Consolidation helps clients realize huge savings in CapEx investments and shrink OpEx costs. The use of engineered systems, such as Oracle Exadata, greatly reduces the client’s risk of moving to a new solution stack. OCS recommends clients to pursue Phase 1 (Standardization) and Phase 2 (Consolidation) simultaneously to reduce the overall time, effort, and expense of the cloud journey. Phase 3 - Service Delivery Once a client is on a path of standardization and consolidation, OCS consultants create Service Catalogues based on the SLAs requirements and the criticality of the solutions. The number and types of Service Catalogues (Platinum, Gold, Silver, Bronze, etc.) vary from client to client. OCS consultants also implement a variety of value-added cloud solutions, including monitoring, metering, and charge-back solutions. At this stage, clients are able to achieve a high level of understanding in their cloud journey. Their IT organizations are operating efficiently and are more agile in responding to the needs of business units. Phase 4 - Enterprise Cloud In the final phase of the cloud journey, the economics of the IT organizations change. Business units can request services on-demand; applications can be deployed and consumed on a pay-as-you-go model. OCS has the expertise and capabilities to establish processes, programs, and solutions required for IT organizations to transform how they interact with business units. The Promise of Cloud Solutions Depending the size and complexity of their business model, some clients are able to abbreviate some phases of their cloud journey. Cloud solutions are still evolving and there is rapid pace of innovation to transform how IT organizations operate. The lesson is clear. Cloud solutions hold a lot of promise for business agility. Business leaders can now leverage an additional set of capabilities and services. They can ramp up their pace of innovation. With cloud maturity, they can compete more effectively in their respective markets. But there are certainly challenges ahead. A skilled consulting services partner can play a pivotal role as a trusted advisor in the successful adoption of cloud solutions. Oracle Consulting Services has expertise and a portfolio of services to help clients succeed on their journey to the cloud.

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  • Install Oracle Configuration Manager's Standalone Collector

    - by Get Proactive Customer Adoption Team
    Untitled Document The Why and the How If you have heard of Oracle Configuration Manager (OCM), but haven’t installed it, I’m guessing this is for one of two reasons. Either you don’t know how it helps you or you don’t know how to install it. I’ll address both of those reasons today. First, let’s take a quick look at how My Oracle Support and the Oracle Configuration Manager work together to gain a good understanding of what their differences and roles are before we tackle the install.   Oracle Configuration Manger is the tool that actually performs the data collection task. You deploy this lightweight piece of software into your system to collect configuration information about the system and OCM uploads that data to Oracle’s customer configuration repository. Oracle Support Engineers then have the configuration data available when you file a service request. You can also view the data through My Oracle Support. The real value is that the data Oracle Configuration Manager collects can help you avoid problems and get your Service Requests solved more quickly. When you view the information in My Oracle Support’s user interface to OCM, it may help you avoid situations that create problems. The proactive tools included in Oracle Configuration Manager help you avoid issues before they occur. You also save time because you didn’t need to open a service request. For example, you can use this capability when you need to compare your system configuration at two points in time, or monitor the system health. If you make the configuration data available to Oracle Support Engineers, when you need to open a Service Request the data helps them diagnose and resolve your critical system issues more quickly, which means you get answers more quickly too. Quick Installation Process Overview Before we dive into the step-by-step details, let me provide a quick overview. For some of you, this will be all you need. Log in to My Oracle Support and download the data collector from Collector tab. If you don’t see the Collector tab, click the More tab gain access. On the Collector tab, you will find a drop-down list showing which platforms are available. You can also see more ways to the Collector can help you if you click through the carousel of benefits. After you download the software for your platform, use FTP to move that file (.zip) from your PC to the server that hosts the Oracle software. Once you have that file on the server, locate the $ORACLE_HOME directory, and unzip the file within that directory. You can then use the command line tool to start the installation process. The installation process requires the My Oracle Support credential (Support Identifier, username, and password) Proxy specification (Host IP Address, Port number, username and password) Installation Step-by-Step Download the collector zip file from My Oracle Support and place it into your $Oracle_Home Unzip the zip file you downloaded from My Oracle Support – this will create a directory named CCR with several subdirectories Using the command line go to “$ORACLE_HOME/CCR/bin” and run the following command “setupCCR” Provide your My Oracle Support credential: login, password, and Support Identifier The installer will start deploying the collector application You have installed the Collector Post Installation Now that you have installed successfully, the scheduler is ready to collect configuration information for the software available in your Oracle Home. By default, the first collection will take place the day after the installation. If you want to run an instrumentation script to start the configuration collection of your Oracle Database server, E-Business Suite, or Enterprise Manager, you will find more details on that in the Installation and Administration Guide for My Oracle Support Configuration Manager. Related documents available on My Oracle Support Oracle Configuration Manager Installation and Administration Guide [ID 728989.5] Oracle Configuration Manager Prerequisites [ID 728473.5] Oracle Configuration Manager Network Connectivity Test [ID 728970.5] Oracle Configuration Manager Collection Overview [ID 728985.5] Oracle Configuration Manager Security Overview [ID 728982.5] Oracle Software Configuration Manager: Disconnected Mode Collection [ID 453412.1]

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  • Configuring UCM cache to check for external Content Server changes

    - by Martin Deh
    Recently, I was involved in a customer scenario where they were modifying the Content Server's contributor data files directly through Content Server.  This operation of course is completely supported.  However, since the contributor data file was modified through the "backdoor", a running WebCenter Spaces page, which also used the same data file, would not get the updates immediately.  This was due to two reasons.  The first reason is that the Spaces page was using Content Presenter to display the contents of the data file. The second reason is that the Spaces application was using the "cached" version of the data file.  Fortunately, there is a way to configure cache so backdoor changes can be picked up more quickly and automatically. First a brief overview of Content Presenter.  The Content Presenter task flow enables WebCenter Spaces users with Page-Edit permissions to precisely customize the selection and presentation of content in a WebCenter Spaces application.  With Content Presenter, you can select a single item of content, contents under a folder, a list of items, or query for content, and then select a Content Presenter based template to render the content on a page in a Spaces application.  In addition to displaying the folders and the files in a Content Server, Content Presenter integrates with Oracle Site Studio to allow you to create, access, edit, and display Site Studio contributor data files (Content Server Document) in either a Site Studio region template or in a custom Content Presenter display template.  More information about creating Content Presenter Display Template can be found in the OFM Developers Guide for WebCenter Portal. The easiest way to configure the cache is to modify the WebCenter Spaces Content Server service connection setting through Enterprise Manager.  From here, under the Cache Details, there is a section to set the Cache Invalidation Interval.  Basically, this enables the cache to be monitored by the cache "sweeper" utility.  The cache sweeper queries for changes in the Content Server, and then "marks" the object in cache as "dirty".  This causes the application in turn to get a new copy of the document from the Content Server that replaces the cached version.  By default the initial value for the Cache Invalidation Interval is set to 0 (minutes).  This basically means that the sweeper is OFF.  To turn the sweeper ON, just set a value (in minutes).  The mininal value that can be set is 2 (minutes): Just a note.  In some instances, once the value of the Cache Invalidation Interval has been set (and saved) in the Enterprise Manager UI, it becomes "sticky" and the interval value cannot be set back to 0.  The good news is that this value can also be updated throught a WLST command.   The WLST command to run is as follows: setJCRContentServerConnection(appName, name, [socketType, url, serverHost, serverPort, keystoreLocation, keystorePassword, privateKeyAlias, privateKeyPassword, webContextRoot, clientSecurityPolicy, cacheInvalidationInterval, binaryCacheMaxEntrySize, adminUsername, adminPassword, extAppId, timeout, isPrimary, server, applicationVersion]) One way to get the required information for executing the command is to use the listJCRContentServerConnections('webcenter',verbose=true) command.  For example, this is the sample output from the execution: ------------------ UCM ------------------ Connection Name: UCM Connection Type: JCR External Appliction ID: Timeout: (not set) CIS Socket Type: socket CIS Server Hostname: webcenter.oracle.local CIS Server Port: 4444 CIS Keystore Location: CIS Private Key Alias: CIS Web URL: Web Server Context Root: /cs Client Security Policy: Admin User Name: sysadmin Cache Invalidation Interval: 2 Binary Cache Maximum Entry Size: 1024 The Documents primary connection is "UCM" From this information, the completed  setJCRContentServerConnection would be: setJCRContentServerConnection(appName='webcenter',name='UCM', socketType='socket', serverHost='webcenter.oracle.local', serverPort='4444', webContextRoot='/cs', cacheInvalidationInterval='0', binaryCacheMaxEntrySize='1024',adminUsername='sysadmin',isPrimary=1) Note: The Spaces managed server must be restarted for the change to take effect. More information about using WLST for WebCenter can be found here. Once the sweeper is turned ON, only cache objects that have been changed will be invalidated.  To test this out, I will go through a simple scenario.  The first thing to do is configure the Content Server so it can monitor and report on events.  Log into the Content Server console application, and under the Administration menu item, select System Audit Information.  Note: If your console is using the left menu display option, the Administration link will be located there. Under the Tracing Sections Information, add in only "system" and "requestaudit" in the Active Sections.  Check Full Verbose Tracing, check Save, then click the Update button.  Once this is done, select the View Server Output menu option.  This will change the browser view to display the log.  This is all that is needed to configure the Content Server. For example, the following is the View Server Output with the cache invalidation interval set to 2(minutes) Note the time stamp: requestaudit/6 08.30 09:52:26.001  IdcServer-68    GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.016933999955654144(secs) requestaudit/6 08.30 09:52:26.010  IdcServer-69    GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.006134999915957451(secs) requestaudit/6 08.30 09:52:26.014  IdcServer-70    GET_DOCUMENT_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.004271999932825565(secs) ... other trace info ... requestaudit/6 08.30 09:54:26.002  IdcServer-71    GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.020323999226093292(secs) requestaudit/6 08.30 09:54:26.011  IdcServer-72    GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.017928000539541245(secs) requestaudit/6 08.30 09:54:26.017  IdcServer-73    GET_DOCUMENT_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.010185999795794487(secs) Now that the tracing logs are reporting correctly, the next step is set up the Spaces app to test the sweeper. I will use 2 different pages that will use Content Presenter task flows.  Each task flow will use a different custom Content Presenter display template, and will be assign 2 different contributor data files (document that will be in the cache).  The pages at run time appear as follows: Initially, when the Space pages containing the content is loaded in the browser for the first time, you can see the tracing information in the Content Server output viewer. requestaudit/6 08.30 11:51:12.030 IdcServer-129 CLEAR_SERVER_OUTPUT [dUser=weblogic] 0.029171999543905258(secs) requestaudit/6 08.30 11:51:12.101 IdcServer-130 GET_SERVER_OUTPUT [dUser=weblogic] 0.025721000507473946(secs) requestaudit/6 08.30 11:51:26.592 IdcServer-131 VCR_GET_DOCUMENT_BY_NAME [dID=919][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][RevisionSelectionMethod=LatestReleased][IsJava=1] 0.21525299549102783(secs) requestaudit/6 08.30 11:51:27.117 IdcServer-132 VCR_GET_CONTENT_TYPES [dUser=sysadmin][IsJava=1] 0.5059549808502197(secs) requestaudit/6 08.30 11:51:27.146 IdcServer-133 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.03360399976372719(secs) requestaudit/6 08.30 11:51:27.169 IdcServer-134 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.008806000463664532(secs) requestaudit/6 08.30 11:51:27.204 IdcServer-135 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.013265999965369701(secs) requestaudit/6 08.30 11:51:27.384 IdcServer-136 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.18119299411773682(secs) requestaudit/6 08.30 11:51:27.533 IdcServer-137 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.1519480049610138(secs) requestaudit/6 08.30 11:51:27.634 IdcServer-138 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.10827399790287018(secs) requestaudit/6 08.30 11:51:27.687 IdcServer-139 VCR_GET_CONTENT_TYPE [dUser=sysadmin][IsJava=1] 0.059702999889850616(secs) requestaudit/6 08.30 11:51:28.271 IdcServer-140 GET_USER_PERMISSIONS [dUser=weblogic][IsJava=1] 0.006703000050038099(secs) requestaudit/6 08.30 11:51:28.285 IdcServer-141 GET_ENVIRONMENT [dUser=sysadmin][IsJava=1] 0.010893999598920345(secs) requestaudit/6 08.30 11:51:30.433 IdcServer-142 GET_SERVER_OUTPUT [dUser=weblogic] 0.017318999394774437(secs) requestaudit/6 08.30 11:51:41.837 IdcServer-143 VCR_GET_DOCUMENT_BY_NAME [dID=508][dDocName=113_ES][dDocTitle=Landing Home][dUser=weblogic][RevisionSelectionMethod=LatestReleased][IsJava=1] 0.15937699377536774(secs) requestaudit/6 08.30 11:51:42.781 IdcServer-144 GET_FILE [dID=326][dDocName=WEBCENTERORACL000315][dDocTitle=Duke][dUser=anonymous][RevisionSelectionMethod=LatestReleased][dSecurityGroup=Public][xCollectionID=0] 0.16288499534130096(secs) The highlighted sections show where the 2 data files DF_UCMCACHETESTER (P1 page) and 113_ES (P2 page) were called by the (Spaces) VCR connection to the Content Server. The most important line to notice is the VCR_GET_DOCUMENT_BY_NAME invocation.  On subsequent refreshes of these 2 pages, you will notice (after you refresh the Content Server's View Server Output) that there are no further traces of the same VCR_GET_DOCUMENT_BY_NAME invocations.  This is because the pages are getting the documents from the cache. The next step is to go through the "backdoor" and change one of the documents through the Content Server console.  This operation can be done by first locating the data file document, and from the Content Information page, select Edit Data File menu option.   This invokes the Site Studio Contributor, where the modifications can be made. Refreshing the Content Server View Server Output, the tracing displays the operations perform on the document.  requestaudit/6 08.30 11:56:59.972 IdcServer-255 SS_CHECKOUT_BY_NAME [dID=922][dDocName=DF_UCMCACHETESTER][dUser=weblogic][dSecurityGroup=Public] 0.05558200180530548(secs) requestaudit/6 08.30 11:57:00.065 IdcServer-256 SS_GET_CONTRIBUTOR_CONFIG [dID=922][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][dSecurityGroup=Public][xCollectionID=0] 0.08632399886846542(secs) requestaudit/6 08.30 11:57:00.470 IdcServer-259 DOC_INFO_BY_NAME [dID=922][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][dSecurityGroup=Public][xCollectionID=0] 0.02268899977207184(secs) requestaudit/6 08.30 11:57:10.177 IdcServer-264 GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.007652000058442354(secs) requestaudit/6 08.30 11:57:10.181 IdcServer-263 GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.01868399977684021(secs) requestaudit/6 08.30 11:57:10.187 IdcServer-265 GET_DOCUMENT_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.009367000311613083(secs) (internal)/6 08.30 11:57:26.118 IdcServer-266 File to be removed: /oracle/app/admin/domains/webcenter/ucm/cs/vault/~temp/703253295.xml (internal)/6 08.30 11:57:26.121 IdcServer-266 File to be removed: /oracle/app/admin/domains/webcenter/ucm/cs/vault/~temp/703253295.xml requestaudit/6 08.30 11:57:26.122 IdcServer-266 SS_SET_ELEMENT_DATA [dID=923][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][dSecurityGroup=Public][xCollectionID=0][StatusCode=0][StatusMessage=Successfully checked in content item 'DF_UCMCACHETESTER'.] 0.3765290081501007(secs) requestaudit/6 08.30 11:57:30.710 IdcServer-267 DOC_INFO_BY_NAME [dID=923][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][dSecurityGroup=Public][xCollectionID=0] 0.07942699640989304(secs) requestaudit/6 08.30 11:57:30.733 IdcServer-268 SS_GET_CONTRIBUTOR_STRINGS [dUser=weblogic] 0.0044570001773536205(secs) After a few moments and refreshing the P1 page, the updates has been applied. Note: The refresh time may very, since the Cache Invalidation Interval (set to 2 minutes) is not determined by when changes happened.  The sweeper just runs every 2 minutes. Refreshing the Content Server View Server Output, the tracing displays the important information. requestaudit/6 08.30 11:59:10.171 IdcServer-270 GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.00952600035816431(secs) requestaudit/6 08.30 11:59:10.179 IdcServer-271 GET_FOLDER_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.011118999682366848(secs) requestaudit/6 08.30 11:59:10.182 IdcServer-272 GET_DOCUMENT_HISTORY_REPORT [dUser=sysadmin][IsJava=1] 0.007447000127285719(secs) requestaudit/6 08.30 11:59:16.885 IdcServer-273 VCR_GET_DOCUMENT_BY_NAME [dID=923][dDocName=DF_UCMCACHETESTER][dDocTitle=DF_UCMCacheTester][dUser=weblogic][RevisionSelectionMethod=LatestReleased][IsJava=1] 0.0786449983716011(secs) After the specifed interval time the sweeper is invoked, which is noted by the GET_ ... calls.  Since the history has noted the change, the next call is to the VCR_GET_DOCUMENT_BY_NAME to retrieve the new version of the (modifed) data file.  Navigating back to the P2 page, and viewing the server output, there are no further VCR_GET_DOCUMENT_BY_NAME to retrieve the data file.  This simply means that this data file was just retrieved from the cache.   Upon further review of the server output, we can see that there was only 1 request for the VCR_GET_DOCUMENT_BY_NAME: requestaudit/6 08.30 12:08:00.021 Audit Request Monitor Request Audit Report over the last 120 Seconds for server webcenteroraclelocal16200****  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor -Num Requests 8 Errors 0 Reqs/sec. 0.06666944175958633 Avg. Latency (secs) 0.02762500010430813 Max Thread Count 2  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 1 Service VCR_GET_DOCUMENT_BY_NAME Total Elapsed Time (secs) 0.09200000017881393 Num requests 1 Num errors 0 Avg. Latency (secs) 0.09200000017881393  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 2 Service GET_PERSONALIZED_JAVASCRIPT Total Elapsed Time (secs) 0.054999999701976776 Num requests 1 Num errors 0 Avg. Latency (secs) 0.054999999701976776  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 3 Service GET_FOLDER_HISTORY_REPORT Total Elapsed Time (secs) 0.028999999165534973 Num requests 2 Num errors 0 Avg. Latency (secs) 0.014499999582767487  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 4 Service GET_SERVER_OUTPUT Total Elapsed Time (secs) 0.017999999225139618 Num requests 1 Num errors 0 Avg. Latency (secs) 0.017999999225139618  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor 5 Service GET_FILE Total Elapsed Time (secs) 0.013000000268220901 Num requests 1 Num errors 0 Avg. Latency (secs) 0.013000000268220901  requestaudit/6 08.30 12:08:00.021 Audit Request Monitor ****End Audit Report*****  

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  • Oracle SQL Developer is for Oracle Database

    - by thatjeffsmith
    What is Oracle SQL Developer? Well, according to this document on OTN… What is SQL Developer? Date: May 2014 Oracle SQL Developer is the Oracle Database IDE. A free graphical user interface, Oracle SQL Developer allows database users and administrators to do their database tasks in fewer clicks and keystrokes. A productivity tool, SQL Developer’s main objective is to help the end user save time and maximize the return on investment in the Oracle Database technology stack. Ok, sounds pretty straightforward. Where does the confusion lie then? Some People Use SQL Developer to Connect to 3rd Party Databases SQL Developer allows you to register 3rd party database JDBC drivers. The 3rd party being a company OTHER than Oracle that makes a database product. You know who they are (SAP, MSFT, IBM, etc.) Registering 3rd party JDBC drivers in SQL Developer But maybe you don’t understand why we support these types of connections? It’s for one driving reason. To Help You Migrate to Oracle Database Yes, you get a worksheet and a tree to query and browse those systems. But, the real meat and bones there are around our migration projects and our translation scratch editor. At the end of the day, it’s there so you can move your data from say Sybase ASE to Oracle Database. On a side note, the migration technology was previously available in a separate application, the Migration Workbench. The technology and the awesome people behind it were folded into SQL Developer. So when asked what SQL Developer is, I say it’s the Database IDE and the official 3rd party database migration to Oracle platform. So anyways, when you ask for better support for another 3rd party provider, we deliver that support based on that business driver. If another 3rd party database jdbc driver is introduced, it’s because we have a lot of customers migrating from that platform. We’re not adding it to make it easier for you to work with SQL Server on your Mac. But, if you find that useful – that is cool. It’s just not why we’ve got the support for SQL Server connections in SQL Developer.

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  • Introducing the Oracle MDM Blog - Why All MDM Solutions Aren't Equal

    - by ken.pulverman
    Welcome to the Oracle MDM Blog.  Dave Butler, Tony Ouk, and myself - Ken Pulverman, will be bringing you news and information from the world of MDM at Oracle.  Dave is our resident expert with more than 30 years of experience in data and information management. Tony has deep expertise in our Exadata product line which provides a strong hardware synergy with MDM.  I come from Siebel Systems where I helped found the team that built our integration product line and then our Universal Customer Master with is part of our MDM offering at Oracle. I thought I'd hit the ground running with a topic we are going to want to continue to bend your ear about.  We had a recent meeting with Ford Goodman, our head of MDM commercial sales in the US and he was very fired up about and important topic.  He's irked that all MDM solutions get painted with the same brush even though they aren't the same at all. There are companies out there trying to represent frameworks and toolkits as out of the box solutions.  They give you the pleasure (read pain) of doing things like developing your own multi-application data model, building your own web services, or creating your own APIs.  Huh?  What gets sold as flexibility in reality is a barrier to ever going live.  At Siebel Systems we obsessed over the notion of a customer.  Our data model took over 10 years to perfect as defining a customer is a very complex task indeed.  There are divisions, subsidiaries, branches, acquisitions, sites etc., etc., etc..  You'll want to do your homework, but trust me - you aren't going to want to take the time or resource to build these canonical data structures yourself.  And what about APIs?  Again, it sounds flexible.  In reality it's a lot of work. Our DNA at Oracle is to reduce the cost of information technology so we pre-integrate our technology with all of our major applications and pre-build integrations and connectors for all the major systems you work with.  This is tedious work that requires detailed knowledge of the interfaces of all the applications involved.  It is also version specific as the interface features and technology are always changing.  We have a substantial organization to manage this complexity so you don't have to.  Suffice to say, we'd like to help our customers peel back the rhetoric of companies that fly the MDM flag without a real offering that you can quickly benefit from. Please watch this space for more information on this storyline as well as news and information around Oracle MDM.

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  • Oracle Customer Hub - Directions, Roadmap and Customer Success

    - by Mala Narasimharajan
     By Gurinder Bahl With less than a week from OOW 2012, I would like to introduce you all to the core Oracle Customer MDM Strategy sessions. Fragmentation of customer data across disparate systems prohibits companies from achieving a complete and accurate view of their customers. Oracle Customer Hub provide a comprehensive set of services, utilities and applications to create and maintain a trusted master customer system of record across the enterprise. Customer Hub centralizes customer data from disparate systems across your enterprise into a master repository. Existing systems are integrated in real-time or via batch with the Hub, allowing you to leverage legacy platform investments while capitalizing on the benefits of a single customer identity. Don’t miss out on two sessions geared towards Oracle Customer Hub:   1) Attend session CON9747 - Turn Customer Data into an Enterprise Asset with Oracle Fusion Customer Hub Applications at Oracle Open World 2012 on Monday, Oct 1st, 10:45 AM - 11:45 AM @ Moscone West – 2008. Manouj Tahiliani, Sr. Director MDM Product Management will provide insight into the vision of Oracle Fusion Customer Hub solutions, and review the roadmap. You will discover how Fusion Customer MDM can help your enterprise improve data quality, create accurate and complete customer information,  manage governance and help create great customer experiences. You will also understand how to leverage data quality capabilities and create a sophisticated customer foundation within Oracle Fusion Applications. You will also hear Danette Patterson, Group Lead, Church Pension Group talk about how Oracle Fusion Customer Hub applications provide a modern, next-generation, multi-domain foundation for managing customer information in a private cloud. 2)  Don't miss session  CON9692 - Customer MDM is key to Strategic Business Success and Customer Experience Management at Oracle Open World 2012 on Wednesday, October 3rd 2012 from 3:30-4:30pm @ Westin San Francisco Metropolitan 1. JP Hurtado, Director, Customer Systems, will provide insight on how RCCL overcame challenges of data quality, guest recognition & centralized customer view to provide consolidated customer view to multiple reservation, CRM, marketing, service, sales, data warehouse and loyalty systems. You will learn how Royal Caribbean Cruise Lines (RCCL), which has over 30 million customer and maintain multiple brands, leveraged Oracle Customer Hub (Siebel UCM) as backbone to customer data management strategy for past 5 years. Gurinder Bahl from MDM Product Management will provide an update on Oracle Customer Hub strategy, what we have achieved since last Open World and our future plans for the Oracle Customer Hub. You will learn about Customer Hub Data Quality capabilities around data analysis, cleansing, matching, address validation as well as reporting and monitoring capabilities. The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several Customer Panels, and Conference sessions. You can see an overview of MDM sessions here.  Looking forward to see you at Open World, the perfect opportunity to learn about cutting edge Oracle technologies. 

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  • Lots of great stuff going on with Oracle Secure Global Desktop!

    - by Chris Kawalek
    You're probably familiar with Oracle Secure Global Desktop, our solution for providing secure, browser-based access to Oracle Applications and other enterprise software. It's a fantastic product and one I've been personally involved with for nearly a decade! I wanted to give you a quick update on all the fantastic things that are going on with it: First, we have done a few videos with Oracle's Mohan Prabhala at trade shows recently. You can get a quick product refresher and an update on the latest new features by watching these: Next, we talked at length with Brian Madden and Gabe Knuth on Brian and Gabe LIVE about Oracle Secure Global Desktop. Click here or on the screenshot below to go to the brianmadden.com video. Part 1 focuses on Oracle Secure Global Desktop. Listen toward the end for Brian to say, “I kinda want this actually at TechTarget right now.” The analysts are talking about us, too. When we released Oracle Secure Global Desktop 4.7, Chris Wolf over at Gartner had this to say on Twitter. Last, just a quick reminder for existing Oracle Applications customers that Oracle Secure Global Desktop is easy for you to leverage for secure application access. Oracle Secure Global desktop is certified for use with Oracle browser-based applications such as Primavera, E-Business Suite and with Exalogic. Steven Chan over at the E-Business Suite Technology blog gives a great explanation of how Oracle Secure Global Desktop works with E-Business Suite, as an example. As the title says, lots of great stuff going on! -Chris

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