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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • Persisting model state in ASP.NET MVC using Serialize HTMLHelper

    - by shiju
    ASP.NET MVC 2 futures assembly provides a HTML helper method Serialize that can be use for persisting your model object. The Serialize  helper method will serialize the model object and will persist it in a hidden field in the HTML form. The Serialize  helper is very useful when situations like you are making multi-step wizard where a single model class is using for all steps in the wizard. For each step you want to retain the model object's whole state.The below is serializing our model object. The model object should be a Serializable class in order to work with Serialize helper method. <% using (Html.BeginForm("Register","User")) {%><%= Html.Serialize("User",Model) %> This will generate hidden field with name "user" and the value will the serialized format of our model object.In the controller action, you can place the DeserializeAttribute in the action method parameter. [HttpPost]               public ActionResult Register([DeserializeAttribute] User user, FormCollection userForm) {     TryUpdateModel(user, userForm.ToValueProvider());     //To Do } In the above action method you will get the same model object that you serialized in your view template. We are updating the User model object with the form field values.

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  • Persisting model state in ASP.NET MVC using Serialize HTMLHelper

    - by shiju
    ASP.NET MVC 2 futures assembly provides a HTML helper method Serialize that can be use for persisting your model object. The Serialize  helper method will serialize the model object and will persist it in a hidden field in the HTML form. The Serialize  helper is very useful when situations like you are making multi-step wizard where a single model class is using for all steps in the wizard. For each step you want to retain the model object's whole state.The below is serializing our model object. The model object should be a Serializable class in order to work with Serialize helper method. <% using (Html.BeginForm("Register","User")) {%><%= Html.Serialize("User",Model) %> This will generate hidden field with name "user" and the value will the serialized format of our model object.In the controller action, you can place the DeserializeAttribute in the action method parameter. [HttpPost]               public ActionResult Register([DeserializeAttribute] User user, FormCollection userForm) {     TryUpdateModel(user, userForm.ToValueProvider());     //To Do } In the above action method you will get the same model object that you serialized in your view template. We are updating the User model object with the form field values.

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  • What's the best license for my website?

    - by John Maxim
    I have developed a unique website but do not have a lot of fund to protect it with trademark or patents. I'm looking for suggestions so that when my supervisor gets my codes, some laws restrict anyone from copying it and claim their work. I'm in the middle of thinking, making the application a commercial one or never allowing it to be copied at all. What kind of steps am I required to take in order to make full measurements so my applications are fully-protected? I've come across a few, one under my consideration is MIT license. Some say we can have a mixture of both commercial and MIT. I would also like to be able to distribute some functions so it can be modified by others but I'd still retain the ownership. Last but not least, it's confusing when I think of protecting the whole website, and protecting codes by codes in division. How should we go about this? Thanks. N.B I have to pass it over to the supervisor as this is a Uni project. I need this to be done within 2 weeks. So time to get my App protected is a factor here.

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  • Help with a simple incremental backup script

    - by Evan
    I'd like to run the following incomplete script weekly in as a cron job to backup my home directory to an external drive mounted as /mnt/backups #!/bin/bash # TIMEDATE=$(date +%b-%d-%Y-%k:%M) LASTBACKUP=pathToDirWithLastBackup rsync -avr --numeric-ids --link-dest=$LASTBACKUP /home/myfiles /mnt/backups/myfiles$TIMEDATE My first question is how do I correctly set LASTBACKUP to the the the directory in /backs most recently created? Secondly, I'm under the impression that using --link-desk will mean that files in previous backups will not will not copied in later backups if they still exist but will rather symbolically link back to the originally copied files? However, I don't want to retain old files forever. What would be the best way to remove all the backups before a certain date without losing files that may think linked in those backups by currents backups? Basically I'm looking to merge all the files before a certain date to a certain date if that makes more sense than the way I initially framed the question :). Can --link-dest create hard links, and if so, just deleting previous directories wouldn't actually remove linked file? Finally I'd like to add a line to my script that compresses each newly created backup folder (/mnt/backups/myfiles$TIMEDATE). Based on reading this question, I was wondering if I could just use this line gzip --rsyncable /backups/myfiles$TIMEDATE after I run rsync so that sequential rsync --link-dest executions would find already copied and compressed files? I know that's a lot, so many thanks in advance for your help!!

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  • Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences

    - by Charles Knapp
    Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London, global business leaders such as the co-founder of Ben & Jerry’s shared the latest in how to retain customers and boost advocacy. Melissa Boxer and Sundar Swaminathan of Oracle shared that by taking an outside-in approach, you can deliver a differentiated, loyalty-building experience throughout the customer lifecycle, from researching and selecting through to using and recommending. To transform customer experiences, you need to integrate your brand’s social, marketing, and loyalty functions from the commonplace silos. Three key strategies: Know more and understand, unifying and capturing insights across touch points to better understand who to serve, how to serve, and when to serve.  Connect and engage across social and traditional channels, empowering a relationship ecosystem between social communities, customers, and employees. Make the personalized experience easy and rewarding. Visit us on twitter.com/oraclecrm to learn more useful highlights from the #lwconf conference.

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  • OpenSource License Validation [closed]

    - by Macmade
    I'm basically looking for some kind of FLOSS/OpenSource license validation service. I have special needs for some projects I'd like to open-source. I know there's actually tons of different FLOSS/OpenSource licenses, each one suitable for some specific purpose, and that creating a «new» one is not something recommended, usually. Anyway, even if I'm not an expert in the legal domain, I've got some experience with FLOSS/OpenSource, at a legal level, and it seems there's just no license covering my needs. I actually wrote the license terms I'd like to use, and contacted the FSF, asking them to review that license, as it seems (at least that's written on their website) they can do such review work. No answer. I tried repetitively, but no luck. So I'm currently looking for an alternate legal expertise about that specific license. I don't mind paying such a service, as long as I can be sure the license can be recognised as a FLOSS/OpenSource license. About the license, it's basically a mix of a BSD (third-clause) with a BOOST software license. The difference is about redistribution. Source code redistribution shall retain the copyright novices. The same applies for binary redistribution (like BSD), unless it's distributed as a library (more like BOOST). I hope this question is OK for programmers.stackexchange. I'm usually more active on StackOverflow, but it just seems the right place for such a question. So thank you for your time and enlightened advices. : )

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  • What is the Sarbanes-Oxley (SOX) Act?

    In 2002 after the wake of the Enron and World Com Financial scandals Senator Paul Sarbanes and Representative Michael Oxley lead the creation of the Sarbanes-Oxley Act. This act administered by the Securities and Exchange Commission (SEC) dramatically altered corporate financial practices and data governance. In addition, it also set specific deadlines for compliance. The Sarbanes-Oxley is not a set of standard business rules and does not specify how a company should retain its records; In fact, this act outlines which pieces of data are to be stored as well as the storage duration. The SOX act targets the financial side of companies, but its impacts can be seen within the technology arena as well because it is their responsibility to store all of a company’s electronic records regardless of file type. This act specifies that all records and electronic messages must be saved for no less than five years according to SearchCIO. In addition, consequences for non-compliance are fines, imprisonment, or both. Sarbanes-Oxley Act: Rules that affect the management of Electronic records according to SearchCIO. Allowed practices regarding destruction, alteration, or falsification of records. Retention period for records storage. Best practices indicate that corporations securely store all business records using the same guidelines set for public accountants. Types of business records that need to be stored Business Records  Business Communications Including Electronic Communications References: SOXLaw: The Sarbanes-Oxley Act 2002 Retrieved May 2011 from http://www.soxlaw.com/ SearchCIO: What is Sarbanes-Oxley Act (SOX)? Retrieved May 2011 from http://searchcio.techtarget.com/definition/Sarbanes-Oxley-Act

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  • Need for gksudo for "Install new software" in eclipse

    - by Captain Giraffe
    I have been developing for android on eclipse for a while now, and my experience with the eclipse environment on Ubuntu10.10 has not been a smooth one. With the repo install of eclipse I have had to sudo eclipse to install the required components for android development. (a big red flag for me) I tried today to install updates for the eclipse and android platform and my eclipse installation seems to have broken horribly. I can no longer find and of the urls for new software if i gksudo it, if I run it in user mode it fails (as it always has) with permissions problems. I have chowned user:user all my eclipse and android related private/user files. This is a system running ubuntu 10.10 with gnome2.x. On my kubuntu 11.10 install it work a lot better. Is there an easy fix to this? Is the repo version of eclipse broken? Should I do a clean install for just my user? (if so can I retain my previously installed software? the installation process is very time consuming) I saw there was a previous post here recommending this for new installations.

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  • Loading the Cache from the Business Application Server

    - by ACShorten
    By default, the Web Application server will directly connect to the Database to load its cache at startup time. Customers, who implement the product installation in distributed mode, where the Web Application Server and Business Application Server are deployed separately, may wish to prevent the Web Application Server to connect to the database directly. Installation of the product in distributed mode was introduced in Oracle Utilities Application Framework V2.2. In the Advanced Web Application Server configuration, it is possible to set the Create Simple Web Application Context (WEBAPPCONTEXT) to true to force the Web Application Server to load its cache via the Business Application rather than direct loading. The value of false will retain the default behavior of allowing the Web Application Server to connect directly to the database at startup time to load the cache. The value of true will load the cache data via direct calls to the Business Application Server, which can cause a slight delay in the startup process to cater for the architecture load rather than the direct load. The impact of the settings is illustrated in the figure below:                             When setting this value to true, the following properties files should be manually removed prior to executing the product: $SPLEBASE/etc/conf/root/WEB-INF/classes/hibernate.properties $SPLEBASE/splapp/applications/root/WEB-INF/classes/hibernate.properties Note: For customers who are using a local installation, where the Web Application Server and Business Application Server are combined in the deployed server, it is recommended to set this parameter to false, the default, unless otherwise required. This facility is available for Oracle Utilities Application Framework V4.1 in Group Fix 3 (via Patch 11900153) and Patch 13538242 available from My Oracle Support.

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  • updatedb & locate command problem - Files from external hard drive are no longer indexed after rebooting

    - by user784637
    Files from my external hard drive are no longer indexed after rebooting. I have to remount and then run # updatedb after each reboot. The problem is updatedb takes a few minutes for my external hard drives. Is there any way I can retain indexing for my externals after I reboot so that the locate command can search through my externals? EDIT: Per Request here are my specs: $ cat /etc/updatedb.conf PRUNE_BIND_MOUNTS="yes" # PRUNENAMES=".git .bzr .hg .svn" PRUNEPATHS="/tmp /var/spool /media" PRUNEFS="NFS nfs nfs4 rpc_pipefs afs binfmt_misc proc smbfs autofs iso9660 ncpfs coda devpts ftpfs devfs mfs shfs sysfs cifs lustre_lite tmpfs usbfs udf fuse.glusterfs fuse.sshfs ecryptfs fusesmb devtmpfs" # mount /dev/sda5 on / type ext4 (rw,errors=remount-ro) proc on /proc type proc (rw,noexec,nosuid,nodev) none on /sys type sysfs (rw,noexec,nosuid,nodev) none on /sys/fs/fuse/connections type fusectl (rw) none on /sys/kernel/debug type debugfs (rw) none on /sys/kernel/security type securityfs (rw) none on /dev type devtmpfs (rw,mode=0755) none on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620) none on /dev/shm type tmpfs (rw,nosuid,nodev) none on /var/run type tmpfs (rw,nosuid,mode=0755) none on /var/lock type tmpfs (rw,noexec,nosuid,nodev) none on /lib/init/rw type tmpfs (rw,nosuid,mode=0755) binfmt_misc on /proc/sys/fs/binfmt_misc type binfmt_misc (rw,noexec,nosuid,nodev) gvfs-fuse-daemon on /home/me/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=me) /dev/sdb1 on /media/me type fuseblk (rw,nosuid,nodev,allow_other,blksize=4096,default_permissions) /dev/sdd1 on /media/Little Boy type fuseblk (rw,nosuid,nodev,allow_other,blksize=4096,default_permissions) /dev/sde1 on /media/Fat Man type fuseblk (rw,nosuid,nodev,allow_other,blksize=4096,default_permissions) # on_ac_power; echo $? 255

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  • Reading a large SQL Errorlog

    - by steveh99999
    I came across an interesting situation recently where a SQL instance had been configured with the Audit of successful and failed logins being written to the errorlog. ie This meant… every time a user or the application connected to the SQL instance – an entry was written to the errorlog. This meant…  huge SQL Server errorlogs. Opening an errorlog in the usual way, using SQL management studio, was extremely slow… Luckily, I was able to use xp_readerrorlog to work around this – here’s some example queries..   To show errorlog entries from the currently active log, just for today :- DECLARE @now DATETIME DECLARE @midnight DATETIME SET @now = GETDATE() SET @midnight =  DATEADD(d, DATEDIFF(d, 0, getdate()), 0) EXEC xp_readerrorlog 0,1,NULL,NULL,@midnight,@now   To find out how big the current errorlog actually is, and what the earliest and most recent entries are in the errorlog :- CREATE TABLE #temp_errorlog (Logdate DATETIME, ProcessInfo VARCHAR(20),Text VARCHAR(4000)) INSERT INTO #temp_errorlog EXEC xp_readerrorlog 0 -- for current errorlog SELECT COUNT(*) AS 'Number of entries in errorlog', MIN(logdate) AS 'ErrorLog Starts', MAX(logdate) AS 'ErrorLog Ends' FROM #temp_errorlog DROP TABLE #temp_errorlog To show just DBCC history  information in the current errorlog :- EXEC xp_readerrorlog 0,1,'dbcc'   To show backup errorlog entries in the current errorlog :- CREATE TABLE #temp_errorlog (Logdate DATETIME, ProcessInfo VARCHAR(20),Text VARCHAR(4000)) INSERT INTO #temp_errorlog EXEC xp_readerrorlog 0 -- for current errorlog SELECT * from #temp_errorlog WHERE ProcessInfo = 'Backup' ORDER BY Logdate DROP TABLE #temp_errorlog XP_Errorlog is an undocumented system stored procedure – so no official Microsoft link describing the parameters it takes – however,  there’s a good blog on this here And, if you do have a problem with huge errorlogs – please consider running system stored procedure  sp_cycle_errorlog on a nightly or regular basis.  But if you do this,  remember to change the amount of errorlogs you do retain – the default of 6 might not be sufficient for you….

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  • Does this BSD-like license achieve what I want it to?

    - by Joseph Szymborski
    I was wondering if this license is: self defeating just a clone of an existing, better established license practical any more "corporate-friendly" than the GPL too vague/open ended and finally, if there is a better license that achieves a similar effect? I wanted a license that would (in simple terms) be as flexible/simple as the "Simplified BSD" license (which is essentially the MIT license) allow anyone to make modifications as long as I'm attributed require that I get a notification that such a derived work exists require that I have access to the source code and be given license to use the code not oblige the author of the derivative work to have to release the source code to the general public not oblige the author of the derivative work to license the derivative work under a specific license Here is the proposed license, which is just the simplified BSD with a couple of additional clauses (all of which are bolded). Copyright (c) (year), (author) (email) All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. The copyright holder(s) must be notified of any redistributions of source code. The copyright holder(s) must be notified of any redistributions in binary form The copyright holder(s) must be granted access to the source code and/or the binary form of any redistribution upon the copyright holder's request. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

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  • What are the legal considerations when forking a BSD-licensed project?

    - by Thomas Owens
    I'm interested in forking a project released under a two-clause BSD license: Copyright (c) 2010 {copyright holder} All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: (1) Redistributions of source code must retain the above copyright notice, this list of conditions and the disclaimer at the end. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. (2) Neither the name of {copyright holder} nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. DISCLAIMER THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. I've never forked a project before, but this project is very similar to something that I need/want. However, I'm not sure how far I'll get, so my plan is to pull the latest from their repository and start working. Maybe, eventually, I'll get it to where I want it, and be able to release it. Is this the right approach? How, exactly, does this impact forking of the project? How do I track who owns what components or sections (what's copyright me, what's copyright the original creators, once I start stomping over their code base)? Can I fork this project? What must I do prior to releasing, and when/if I decide to release the software derived from this BSD-licensed work?

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  • Which Open Source Licenses can address concerns for an Open Source Game Engine?

    - by Chris
    I am on a team that is looking to open source an engine we are building. It's intended as an engine for Online RPG style games. We're writing it to work on both desktops and android platforms. I've been over to the OSI http://opensource.org/licenses/category to check out the most common licenses. However, this will be my first time going into an open source project and I wanted to know if the community had some insight into which licenses might be best suited. Key licensing concerns: Removing or limiting our liability (most already seem to cover this, but stating for completeness). We want other developers to be able to take part or all of our project and use it in their own projects with proper accreditation to our project. Licensing should not hinder someone's ability to quickly use the engine. They should be able to download a release and start using it without needing to wait on licensing issues. Game content (gfx, sound, etc.) that is not part of the engine should be allowed to be licensed separately. If someone is using our engine, they can retain full copy right of their content, including engine generated data. Our primary goal is exposure, which is why we're going open source to start with. Both for the project and for the individuals developing it. Are there any licenses that can require accreditation visible to players? While I'd put our primary goal as exposure, for licensing the accreditation is less of a concern. From what I've read through (and have been able to understand) it doesn't seem like any of the licenses cover anything that is produced by the licensed software. Are there any that state this specifically, or does simply not mentioning it leave it open for other licensing? Are there any other concerns that we should consider? Has anyone had any issues using any of these licenses?

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  • Strategy for backwards compatibility of persistent storage

    - by Baqueta
    In my experience, trying to ensure that new versions of an application retain compatibility with data storage from previous versions can often be a painful process. What I currently do is to save a version number for each 'unit' of data (be it a file, database row/table, or whatever) and ensure that the version number gets updated each time the data changes in some way. I also create methods to convert from v1 to v2, v2 to v3, and so on. That way, if I'm at v7 and I encounter a v3 file, I can do v3-v4-v5-v6-v7. So far this approach seems to be working out well, but I haven't had to make use of it extensively yet so there may be unforseen problems. I'm also concerned that if the objects I'm loading change significantly, I'll either have to keep around old versions of the classes or face updating all my conversion methods to handle the new class definition. Is my approach sound? Are there other/better approaches I could be using? Are there any design patterns applicable to this problem?

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  • PerlRegEx vs RegularExpressionsCore Delphi Units

    - by Jan Goyvaerts
    The RegularExpressionsCore unit that is part of Delphi XE is based on the latest class-based PerlRegEx unit that I developed. Embarcadero only made a few changes to the unit. These changes are insignificant enough that code written for earlier versions of Delphi using the class-based PerlRegEx unit will work just the same with Delphi XE. The unit was renamed from PerlRegEx to RegularExpressionsCore. When migrating your code to Delphi XE, you can choose whether you want to use the new RegularExpressionsCore unit or continue using the PerlRegEx unit in your application. All you need to change is which unit you add to the uses clause in your own units. Indentation and line breaks in the code were changed to match the style used in the Delphi RTL and VCL code. This does not change the code, but makes it harder to diff the two units. Literal strings in the unit were separated into their own unit called RegularExpressionsConsts. These strings are only used for error messages that indicate bugs in your code. If your code uses TPerlRegEx correctly then the user should not see any of these strings. My code uses assertions to check for out of bounds parameters, while Embarcadero uses exceptions. Again, if you use TPerlRegEx correctly, you should never get any assertions or exceptions. The Compile method raises an exception if the regular expression is invalid in both my original TPerlRegEx component and Embarcadero’s version. If your code allows the user to provide the regular expression, you should explicitly call Compile and catch any exceptions it raises so you can tell the user there is a problem with the regular expression. Even with user-provided regular expressions, you shouldn’t get any other assertions or exceptions if your code is correct. Note that Embarcadero owns all the rights to their RegularExpressionsCore unit. Like all the other RTL and VCL units, this unit cannot be distributed by myself or anyone other than Embarcadero. I do retain the rights to my original PerlRegEx unit which I will continue to make available for those using older versions of Delphi.

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  • Customer retention - why most companies have it wrong

    - by Michel Adar
    At least in the US market it is quite common for service companies to offer an initially discounted price to new customers. While this may attract new customers and robe customers from competitors, it is my argument that it is a bad strategy for the company. This strategy gives an incentive to change companies and a disincentive to stay with the company. From the point of view of the customer, after 6 months of being a customer the company rewards the loyalty by raising the price. A better strategy would be to reward customers for staying with the company. For example, by lowering the cost by 5% every year (compound discount so it does never get to zero). This is a very rational thing to do for the company. Acquiring new customers and setting up their service is expensive, new customers also tend to use more of the common resources like customer service channels. It is probably true for most companies that the cost of providing service to a customer of 10 years is lower than providing the same service in the first year of a customer's tenure. It is only logical to pass these savings to the customer. From the customer point of view, the competition would have to offer something very attractive, whether in terms of price or service, in order for the customer to switch. Such a policy would give an advantage to the first mover, but would probably force the competitors to follow suit. Overall, I would expect that this would reduce the mobility in the market, increase loyalty, increase the investment of companies in loyal customers and ultimately, increase competition for providing a better service. Competitors may even try to break the scheme by offering customers the porting of their tenure, but that would not work that well because it would disenchant existing customers and would be costly, assuming that it is costlier to serve a customer through installation and first year. What do you think? Is this better than using "save offers" to retain flip-floppers?

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  • Join the Customer Experience Revolution

    - by Divya Malik
    By Suzy Meriwhether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle and enable businesses to attract more, retain more and sell more. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Most successful companies would say that they try to create a good customer experience and have already invested in the systems, people, and training to develop it. So what’s missing? Why is it so much more difficult to meet customer expectations every day, in every way? How can you learn more? Join Oracle for a Live Event: Customer Experience Online Forum Participate in the Customer Experience Online Forum to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, Marriott International, Nikon and other thought leaders to learn about the ROI of customer experience, what strategies leading brands use to win over customers, and how Oracle solutions can help you succeed in the Experience Revolution. I encourage you to register now for the half-day live event.

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  • Go/Obj-C style interfaces with ability to extend compiled objects after initial release

    - by Skrylar
    I have a conceptual model for an object system which involves combining Go/Obj-C interfaces/protocols with being able to add virtual methods from any unit, not just the one which defines a class. The idea of this is to allow Ruby-ish open classes so you can take a minimalist approach to library development, and attach on small pieces of functionality as is actually needed by the whole program. Implementation of this involves a table of methods marked virtual in an RTTI table, which system functions are allowed to add to during module initialization. Upon typecasting an object to an interface, a Go-style lookup is done to create a vtable for that particular mapping and pass it off so you can have comparable performance to C/C++. In this case, methods may be added /afterwards/ which were not previously known and these new methods allow newer interfaces to be satisfied; while I like this idea because it seems like it would be very flexible (disregarding the potential for spaghetti code, which can happen with just about any model you use regardless). By wrapping the system calls for binding methods up in a set of clean C-compatible calls, one would also be able to integrate code with shared libraries and retain a decent amount of performance (Go does not do shared linking, and Objective-C does a dynamic lookup on each call.) Is there a valid use-case for this model that would make it worth the extra background plumbing? As much as this Dylan-style extensibility would be nice to have access to, I can't quite bring myself to a use case that would justify the overhead other than "it could make some kinds of code more extensible in future scenarios."

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  • Does this licensing clause allow redistribution of this application?

    - by George Edison
    As a software developer, I find a frequent need to create icons for my applications. Nothing has ever worked as well as IcoFX for this purpose. Unfortunately, the program is no longer free - but I still have the installer for an older version. My question is whether or not I can distribute copies of the installer. The license agreement contains the following pertinent clauses: 6. All redistributions of the Software's files must retain all copyright notices and web site addresses that are currently in place, and must include this list of conditions without modification. 7. None of the Software's files may be redistributed for profit or as part of another Software package without express written permission of the Author. 10. The Author reserves his rights to modify this agreement in the future. The first two clauses would seem to suggest that I can legally distribute verbatim copies of the installer but the last clause has me confused. If the author modifies the agreement and removes the ability to distribute copies, does it apply to my copy that I downloaded a while back?

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  • Confusion with floats converted into ints during collision detection

    - by TheBroodian
    So in designing a 2D platformer, I decided that I should be using a Vector2 to track the world location of my world objects to retain some sub-pixel precision for slow-moving objects and other such subtle nuances, yet representing their bodies with Rectangles, because as far as collision detection and resolution is concerned, I don't need sub-pixel precision. I thought that the following line of thought would work smoothly... Vector2 wrldLocation; Point WorldLocation; Rectangle collisionRectangle; public void Update(GameTime gameTime) { Vector2 moveAmount = velocity * (float)gameTime.ElapsedGameTime.TotalSeconds wrldLocation += moveAmount; WorldLocation = new Point((int)wrldLocation.X, (int)wrldLocation.Y); collisionRectangle = new Rectangle(WorldLocation.X, WorldLocation.Y, genericWidth, genericHeight); } and I guess in theory it sort of works, until I try to use it in conjunction with my collision detection, which works by using Rectangle.Offset() to project where collisionRectangle would supposedly end up after applying moveAmount to it, and if a collision is found, finding the intersection and subtracting the difference between the two intersecting sides to the given moveAmount, which would theoretically give a corrected moveAmount to apply to the object's world location that would prevent it from passing through walls and such. The issue here is that Rectangle.Offset() only accepts ints, and so I'm not really receiving an accurate adjustment to moveAmount for a Vector2. If I leave out wrldLocation from my previous example, and just use WorldLocation to keep track of my object's location, everything works smoothly, but then obviously if my object is being given velocities less than 1 pixel per update, then the velocity value may as well be 0, which I feel further down the line I may regret. Does anybody have any suggestions about how I might go about resolving this?

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  • Session Tracking - Advantages and Disadvantages

    I use to work for a major internet company that sold Dental Plans to customers through their large customer-driven websiteto consumers. They start tracking their users as soon as they hit their web servers, and then they log everything they can about the user. There are a lot of benefits for using session tracking for both the user and the website. Users can benefit from session tracking due to the fact that a website can retain pertaining information for the user so that they do not have to re-enter the same information repeatedly. In addition, websites can hold specific items in a cart for each user so that they can pay for all of their  items at once when they are ready to complete their purchases. Websites can also benefit from session tracking because they can determine where a specific user came from and which advertising partner gave them a sale. This information is very useful when deciding on where to spend an advertising budget. There is only one real disadvantage when it comes to session tracking, Users can not really control what is actually tracked by a website. Yes, they can disable cookies and this will help, but that means that no tracking can be done at all. Most sites require users to have cookies enabled in order for users to make purchases or login to their accounts.  

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  • Keeping Your Employees Engaged Requires More Than Bright Shiny Objects

    - by Oracle Accelerate for Midsize Companies
    by Jim Lein | Sr. Principal Product Marketing Director | Oracle Midsize Programs | @JimLein If you are experiencing the challenges of hiring and retaining the best talent then you understand how important it is to keep employees engaged. An engaged employee is "one who understands his/her place in the organization and fully comprehends how they contribute to and participate in the firm's execution of its Mission and Vision". It goes deeper than just what I call "bright shiny objects". During my ski bum days, all my boss at the ski shop had to do was say, "If you put all these boots away before noon you can make a few powder runs and come back for the afternoon rush". That's as bright and shiny as it gets. Pamela Stroko heads up Oracle's HCM Sales Enablement and Development and is Talent Management and Expert and Evangelist. Our Oracle Accelerate quarterly newsletter features a Q&A with Stroko on the Current State of Employee Engagement. Stroko provides perspective on how to keep employees engaged when hiring managers are challenged to find and retain top talent. Read the entire Q&A here. Click here to see the entire newsletter. Remember to subscribe.

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  • Back button after doing posts on the same page

    - by user441521
    I have 3 pages to my site. The 1st page allows you to select a bunch of options. Those options get sent to the 2nd page to be displayed with some data about those options. From here I can click on a link to get to page 3 on 1 of the options. On page 3 I can create a new/edit/delete all on the same page where reloads come back to page 3. I want a "back" button on page 3 to go back to page 2, but retain the options it had from the original page 1 request. Page 1 has a bunch of check boxes which are passed to page 2 as arrays to the controller. My thought is that I have to pass these arrays (I converted them to lists) to page 3 (even thought page 3 directly doesn't need them) so that page 3 can use them in the back link to it can recreate the values page 1 sent to page 2 originally. I'm using asp.net MVC and when I pass the converted array it seems to convert it to the type instead of actually showing the values: "types=System.Collections.Generic.List" (where types is a List. Is this what is needed or are there other options to getting a "back" button in this case to go back to page 2. It's sort of a pain to pass information to page 3 that isn't really relevant to page 3 except the back button.

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