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  • How do I get spring-ws + tomcat to log errors

    - by Dave
    I'm creating a Spring-WS based webservice and running it in tomcat. I made some change and now get a fault with OperationUnsupportedException. I'd like to see the entire stack trace that Spring-WS is getting, but cannot figure out how to have it logged. Does anybody know how to have this stack trace logged somewhere?

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  • First steps in Spring Framework

    - by theband
    I have downloaded Spring Framework and using SpringSource dm Server. I just need to write a simple Hello world using Spring Framework. I don't know about the configuration and where to write the JAVA code. I did a google, but could not find anything that can help me out.

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  • Spring 3 replacement for isDisabledInThisEnvironment

    - by kayahr
    I'm currently converting a test class which extended the Spring class AbstractTransactionalSpringContextTests to Spring 3. This abstract class is now deprecated and I should use AbstractJUnit38SpringContextTests. The test class had this method in it: @Override protected boolean isDisabledInThisEnvironment(String testMethodName) { // Test is only needed for bugfixing and development. Do not check in with this flag on false. return true; } What is the replacement for this isDisabledInThisEnvironment method?

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  • Delegating Struts action class management to Spring raises MTIA critical voilation in Findbugs

    - by shabeer
    When i use "Delegate Struts Action management to Spring" approach explained in http://www.ibm.com/developerworks/java/library/j-sr2.html#N101B7 things work fine in terms of functionality but findbugs reports following voilation Dodgy - Class extends Struts Action class and uses instance variables:MTIA I have bean dependencies injected into action class through spring . Please help me and suggest me a cleaner way to solve this problem. Thanks

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  • Spring Dispatcher Servlet Not Found Problem

    - by hamam
    I'm trying to build a simple spring web application but I get the following error when I run it on Apache Tomcat 6.0 Class Not Found Exception org.springframework.web.servlet.DispatcherServlet I'm using maven to handle libraries. At first I thought it was maven's fault but it adds spring and other libraries succesfully. I tried to import "org.springframework.web.servlet.DispatcherServlet" in a source file and my project has the right package and classes. My development environment : Ubuntu 10.4 Eclipse IDE Tomcat 6.0 I'd appreciate any help

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  • Spring transaction management breaks hibernate cascade

    - by TimmyJ
    I'm having a problem where the addition of spring's transaction management to an application causes Hibernate to throw the following error: org.hibernate.HibernateException: A collection with cascade="all-delete-orphan" was no longer referenced by the owning entity instance: org.fstrf.masterpk.domain.ReportCriteriaBean.treatmentArms org.hibernate.engine.Collections.processDereferencedCollection(Collections.java:96) org.hibernate.engine.Collections.processUnreachableCollection(Collections.java:39) org.hibernate.event.def.AbstractFlushingEventListener.flushCollections(AbstractFlushingEventListener.java:218) org.hibernate.event.def.AbstractFlushingEventListener.flushEverythingToExecutions(AbstractFlushingEventListener.java:77) org.hibernate.event.def.DefaultFlushEventListener.onFlush(DefaultFlushEventListener.java:26) org.hibernate.impl.SessionImpl.flush(SessionImpl.java:1000) org.springframework.orm.hibernate3.SpringSessionSynchronization.beforeCommit(SpringSessionSynchronization.java:135) org.springframework.transaction.support.TransactionSynchronizationUtils.triggerBeforeCommit(TransactionSynchronizationUtils.java:72) org.springframework.transaction.support.AbstractPlatformTransactionManager.triggerBeforeCommit(AbstractPlatformTransactionManager.java:905) org.springframework.transaction.support.AbstractPlatformTransactionManager.processCommit(AbstractPlatformTransactionManager.java:715) org.springframework.transaction.support.AbstractPlatformTransactionManager.commit(AbstractPlatformTransactionManager.java:701) org.springframework.transaction.interceptor.TransactionAspectSupport.commitTransactionAfterReturning(TransactionAspectSupport.java:321) org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:116) org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) $Proxy92.saveNewReportCriteria(Unknown Source) org.fstrf.masterpk.domain.logic.MasterPkFacade.saveNewReportCriteria(MasterPkFacade.java:134) org.fstrf.masterpk.controllers.ReportCriteriaController.setupReportType(ReportCriteriaController.java:302) sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) java.lang.reflect.Method.invoke(Method.java:585) org.springframework.web.bind.annotation.support.HandlerMethodInvoker.doInvokeMethod(HandlerMethodInvoker.java:413) org.springframework.web.bind.annotation.support.HandlerMethodInvoker.invokeHandlerMethod(HandlerMethodInvoker.java:134) org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.invokeHandlerMethod(AnnotationMethodHandlerAdapter.java:310) org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.handle(AnnotationMethodHandlerAdapter.java:297) org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:875) org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:809) org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571) org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:511) javax.servlet.http.HttpServlet.service(HttpServlet.java:710) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) I'm using Spring 2.5 and annotations to implement this management. Here is the class containing the saveNewReportCriteria method (which, as can be seen by the stack trace, is causing the error) @Transactional( propagation = Propagation.REQUIRED, isolation = Isolation.DEFAULT, readOnly = false) public class HibernateReportCriteriaDao implements ReportCriteriaDao{ private HibernateTemplate hibernateTemplate; public Integer saveNewReportCriteria(ReportCriteriaBean reportCriteria) { hibernateTemplate.save(reportCriteria); List<Integer> maxIdList = hibernateTemplate.find("SELECT max(id) from ReportCriteriaBean"); logger.info("ID of newly saved list is: " + maxIdList.get(0)); return maxIdList.get(0); } public void setHibernateTemplate(HibernateTemplate hibernateTemplate) { this.hibernateTemplate = hibernateTemplate; } } Then I added the following sections to my configuration files to tell spring that I am using annotation driven transaction management: <bean id="actgDataSource" class="org.springframework.jndi.JndiObjectFactoryBean"> <property name="jndiName" value="jdbc/actg" /> <property name="resourceRef" value="true" /> </bean> <bean id="transactionManager" class="org.springframework.jdbc.datasource.DataSourceTransactionManager"> <property name="dataSource" ref="actgDataSource" /> </bean> <tx:annotation-driven/> I'm pretty sure that the de-referencing error is being caused due to the proxy class that Spring AOP creates and uses in order to handle transaction management, but I have no idea how I'd go about fixing it.

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  • spring security filter-chain regex pattern

    - by lewap
    In my application which uses spring security I want to define two different areas both using their own spring security filter-chain. My question is: is it possible to define two regex expressions as follows: every path starting with /foobar/* every other path not starting with /foobar The important part here is that the second path should also match if somewhere within it, but not in the beginning, it cotains the /foobar/ string. Thanks

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  • User Session Management with Spring

    - by Chris
    I am developing a flex java - spring web app and have set up the business logic using hibernate. I want to maintain sessions so that when the user logs in , i can track the logged in user to display information that is related to the username. I want to do this using spring if possible and wondered if anyone could redirect me to a tutorial or even explain the method to which this is achieved , or if it is hard to achieve. Thanks Chris

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  • Stateful beans and Stateless beans in Spring context

    - by umesh awasthi
    Hi All, i am reading spring through its official documentation and at one place i came to a line that use prototype scope for for all statefull beans while singleton for stateless beans. i know there is something as statefull as well stateless beans in EJB but this is not what they have mentioned in the documents. Can any one explain me what exact this means of statefull as well stateless beans in Spring Thanks in advance

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  • Spring, iBatis, MySQL - how to manage transactions?

    - by Enrique
    Hello I'm building a web application with spring ibatis and mysql. I'm going to use mysql stored procedures and I will call them with ibatis. My question is about how to manage the transactions. Should I manage the transactions inside the stored procedures or with spring/ibatis or with both?

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  • Trying to setup externalizing properties in spring

    - by Gandalf StormCrow
    Hi all, I'm building my project with maven so according to maven way, config should be in src/main/conf , how can I say to my spring application context that that is where jdbc.properties is found? Here is example bean : <bean id="propertyConfigurer" class="org.springframework.beans.factory.config.PropertyPlaceholderConfigurer"> <property name="location" value="jdbc.properties" /> </bean> Spring assumens that this configuration is inside src/main/webapp/WEB-INF, I hope I've been clear if not I'll rephrase my question thank you

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  • Profiling a Java Spring application

    - by niklassaers
    Hi guys, I have a Spring application that I believe has some bottlenecks, so I'd like to run it with a profiler to measure what functions take how much time. Any recommendations to how I should do that? I'm running STS, the project is a maven project, and I'm running Spring 3.0.1 Cheers Nik

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  • How to get data source for Spring Security Web in Java code

    - by user1443689
    I'm creating a ZK Web application which uses Spring Security for authentication and I'm trying to implement a create user function, where the administrator supplies the details and the user account is created. I've got to the part where I want to put this data into the database, but now I'm thinking I shouldn't hard code the connection to the database, there must be a way to get the connection details from the Spring Security configuration. Is there? If so how?

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  • Spring Framework 3.0.5 MVC Issue

    - by user578923
    I know that this may be absolutely dumb but for the life of me I cannot figure out why I'm getting these errors in my Spring Project, it is basically from the MVC tutorial with a few modifications. This is the error I get when running my tomcat server. `Caused by: java.lang.NoClassDefFoundError: org/springframework/web/servlet/mvc/SimpleFormController at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:634) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142) at java.net.URLClassLoader.defineClass(URLClassLoader.java:277) at java.net.URLClassLoader.access$000(URLClassLoader.java:73) at java.net.URLClassLoader$1.run(URLClassLoader.java:212) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:205) at java.lang.ClassLoader.loadClass(ClassLoader.java:321) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:294) at java.lang.ClassLoader.loadClass(ClassLoader.java:266) at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1581) at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1511) at org.springframework.util.ClassUtils.forName(ClassUtils.java:257) at org.springframework.beans.factory.support.AbstractBeanDefinition.resolveBeanClass(AbstractBeanDefinition.java:408) at org.springframework.beans.factory.support.AbstractBeanFactory.doResolveBeanClass(AbstractBeanFactory.java:1271) at org.springframework.beans.factory.support.AbstractBeanFactory.resolveBeanClass(AbstractBeanFactory.java:1242) ... 54 more Caused by: java.lang.ClassNotFoundException: org.springframework.web.servlet.mvc.SimpleFormController at java.net.URLClassLoader$1.run(URLClassLoader.java:217) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:205) at java.lang.ClassLoader.loadClass(ClassLoader.java:321) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:294) at java.lang.ClassLoader.loadClass(ClassLoader.java:266) ... 71 more` I just cannot figure out the issue with my classpath...I would appreciate any help. Here are all the jars in my classpath. I know that the class is inside the web-servlet jar but it's not seeing it. Is there a conflict? aopalliance.jar aspectjweaver.jar commons-codec.jar commons-dbcp.jar commons-logging.jar commons-pool.jar jstl.jar org.springframework.aop-3.0.5.RELEASE.jar org.springframework.asm-3.0.5.RELEASE.jar org.springframework.aspects-3.0.5.RELEASE.jar org.springframework.beans-3.0.5.RELEASE.jar org.springframework.context.support-3.0.5.RELEASE.jar org.springframework.context-3.0.5.RELEASE.jar org.springframework.core-3.0.5.RELEASE.jar org.springframework.expression-3.0.5.RELEASE.jar org.springframework.instrument.tomcat-3.0.5.RELEASE.jar org.springframework.instrument-3.0.5.RELEASE.jar org.springframework.jdbc-3.0.5.RELEASE.jar org.springframework.jms-3.0.5.RELEASE.jar org.springframework.orm-3.0.5.RELEASE.jar org.springframework.oxm-3.0.5.RELEASE.jar org.springframework.test-3.0.5.RELEASE.jar org.springframework.transaction-3.0.5.RELEASE.jar org.springframework.web.portlet-3.0.5.RELEASE.jar org.springframework.web.servlet-3.0.5.RELEASE.jar org.springframework.web.struts-3.0.5.RELEASE.jar org.springframework.web-3.0.5.RELEASE.jar postgresql-9.0-801.jdbc3.jar servlet-api.jar spring-security-config-3.0.5.RELEASE.jar spring-security-core-3.0.5.RELEASE.jar spring-security-web-3.0.5.RELEASE.jar standard.jar

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  • Status messages on the Spring MVC-based site (annotation controller)

    - by linpulee
    What is the best way to organize status messages on the Spring MVC-based site? I mean messages which, for example, returns when user has sent What is the best way to organize status messages ("Your data has been successfully saved/added/deleted") on the Spring MVC-based site using annotation controller? So, the issue is in the way of sending the message from POST-method in contoller.

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  • @Transactional in Spring+Hibernate

    - by Arun Kumar
    I an using Spring 3.1 + Hibernate 4.x in my web application. In my DAO, i am saving User type object as following sessionFactory.getCurrentSession().save(user); But getting following exception: org.hibernate.HibernateException: save is not valid without active transaction I googled and found similar question on SO, with following solution: Session session=getSessionFactory().getCurrentSession(); Transaction trans=session.beginTransaction(); session.save(entity); trans.commit(); That solves the problem. But in that solution, there is lot of mess of beginning and committing the transactions manually. Can't i use sessionFactory.getCurrentSession().save(user); directly without begin/commit of transactions manually? I try to use @Transactional on my service/dao methods too, but the problem persists. EDIT : Here is my Hibernate Config File: <?xml version="1.0" encoding="UTF-8"?> <beans xmlns="http://www.springframework.org/schema/beans" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="http://www.springframework.org/schema/p" xmlns:aop="http://www.springframework.org/schema/aop" xmlns:tx="http://www.springframework.org/schema/tx" xsi:schemaLocation=" http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans-3.1.xsd http://www.springframework.org/schema/tx http://www.springframework.org/schema/tx/spring-tx-3.1.xsd http://www.springframework.org/schema/aop http://www.springframework.org/schema/aop/spring-aop-3.1.xsd"> <!-- enable the configuration of transactional behavior based on annotations --> <tx:annotation-driven transaction-manager="txManager"/> <bean id="dataSource" class="org.springframework.jdbc.datasource.DriverManagerDataSource" p:driverClassName="${db.driverClassName}" p:url="${db.url}" p:username="${db.username}" p:password="${db.password}" /> <bean id="sessionFactory" class="org.springframework.orm.hibernate3.annotation.AnnotationSessionFactoryBean"> <property name="dataSource" ref="dataSource" /> <property name="packagesToScan" value="com.myapp.entities" /> <property name="hibernateProperties"> <props> <prop key="hibernate.dialect">org.hibernate.dialect.MySQLDialect</prop> <prop key="hibernate.show_sql">true</prop> </props> </property> </bean> <!--Transaction Manager Added --> <bean id="txManager" class="org.springframework.orm.hibernate3.HibernateTransactionManager"> <property name="sessionFactory"> <ref bean="sessionFactory" /> </property> </bean> </beans> Please help.

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  • Configuring servlet for using spring

    - by dominolog
    Hello How to configure my web application in Eclipse (based on Servlets and deployed to Tomcat) to use Spring framework. I need only IoC container (Beans only and ApplicationContext), not Spring MVC. How to configure web.xml for this? Regards

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  • XSD Client in Spring

    - by wuntee
    I have an XSD document that I need to communicate with an endpoint (client side only) - is there this functionality built into spring? I have been using JAXB, but was wondering if spring has some sort of wrapper. Thanks.

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  • Instantiating custom PropertySourcesPlaceholderConfigurer from spring context

    - by mmona
    I want to define a custom PropertySourcesPlaceholderConfigurer in spring context xml. I want to use there multiple PropertySources, so that I can load part of the configuration from several property files and provide other part dynamically by my custom PropertySource implementation. The advantage is that it should be then easy to adjust the order of loading these property sources just by making modifications to the xml spring configuration. And here I run into a problem: how to define an arbitrary list of PropertySources and inject it into PropertySourcesPlaceholderConfigurer, so that it uses the sources defined by me? Seems to be a basic thing that should be provided by spring, but since yesterday I cannot find a way to do it. Using namespace would enable me to load several property files, but I also need to define the id of the PropertySourcesPlaceholderConfigurer (as other projects refer to it), and also I want to use my custom implementation. That is why I am defining the bean explicitly and not using the namespace. The most intuitive way would be to inject a list of PropertySources into PropertySourcesPlaceholderConfigurer like this: <bean id="applicationPropertyPlaceholderConfigurer" class="org.springframework.context.support.PropertySourcesPlaceholderConfigurer"> <property name="ignoreUnresolvablePlaceholders" value="true" /> <property name="ignoreResourceNotFound" value="true" /> <property name="order" value="0"/> <property name="propertySources"> <list> <!-- my PropertySource objects --> </list> </property> </bean> but unfortunately propertySources is of type PropertySources and does not accept a list. The PropertySources interface has one and only implementor which is MutablePropertySources, which indeed stores list of PropertySource objects, but has no constructor nor setter through which I can inject this list. It only has add*(PropertySource) methods. The only workaround I see now is to implement my own PropertySources class, extending MutablePropertySources, which would accept list of PropertySource objects on creation and manually add it via using add*(PropertySource) method. But why so much workaround would be needed to provide something that I thought was supposed to be the main reason of introducing the PropertySources (having flexible configuration manageable from spring configuration level). Please clarify what am I getting wrong :)

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  • Beyond Chatting: What ‘Social’ Means for CRM

    - by Divya Malik
    A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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  • A Letter for Your CEO About Social Marketing’s Future

    - by Mike Stiles
    We’ll leave it to you to decide if or how to sneak this in front of them. Dear Chief: This social marketing thing looks serious. It’s gone beyond having a Facebook page and putting our info and a few promotions on it. It’s seriously disrupting how we’ve always done marketing. And its implications reach well beyond marketing. My concern is that we stay positioned ahead of these changes and are prepared to embrace, adapt and capitalize on these new capabilities as opposed to spending valuable time and money trying to shoehorn social into “the way we’ve always done things.” I’m also concerned about what happens if our competition executes on this before we do. The days of being able to impose our ad messaging on the masses to great effect are numbered. The public now has the tech tools and ability to filter out things that are irrelevant to them. And frankly, spending ad dollars to reach unlikely prospects isn’t the most efficient path for us either. Today, our customers have to genuinely love what we do. That starts with a renewed, customer-centric focus on the quality and usability of our product. If their experience with it is bad, they now have very connected, loud voices that will testify against us. We can’t afford that. Next, their customer service experience, before and after the sale, has to be a pleasant surprise. That requires truly knowing our customers and listening to them. Lip service won’t cut it. We have to get and use as much data on the customer as possible, interact with them wherever they want to interact with us, and commit to impressing them. If we do, they’ll get out there and advertise for us. Since peer-to-peer recommendation is the most effective marketing, that’s money in the bank. Social marketing is about forming relationships, same as how individuals use social. We want them to know us, trust us, and get real value from knowing us. That requires honesty and transparency that before now might have been uncomfortable. I propose that if we clearly make everything we do about our customers’ wants and needs, we’ll have nothing to hide. It will solidify customer loyalty, retention, and thus, revenue. These things can’t happen without certain tools and structural changes in the organization. There are social cloud platforms that integrate social management into all of the necessary areas: CRM, customer service, sales, marketing automation, content marketing, ecommerce, etc. This is will give us a real-time, complete view of the customer so their every interaction with us is attentive, personalized, accurate, relevant, and satisfying. Without it, we’re just a collage of disjointed systems, each gathering data that informs only its own departmental silo. The customer is voluntarily giving us everything we need to know about them to win them over, but we have to start listening and putting the pieces together. There’s still time. Brands are coming to terms with this transition to the socially enabled enterprise, but so far they aren’t moving very fast. Like us, they’re dealing with long-entrenched technologies and processes. CMO’s and CIO’s have to form new partnerships. Content operations have to be initiated and properly staffed and funded. Various departments must be able to utilize interconnected big data. What will separate the winners from the losers? Well chief, that’s why I’m writing you. It’s in your hands. These initiatives won’t get the kind of priority and seriousness that inspire actual deadlines & action unless they come from your desk. You have to be the champion of customer centricity. You have to be our change agent. You have to be our innovator. Otherwise, it’s going to be business as usual, and that puts us in a very vulnerable place. Sincerely, Your Team @mikestilesPhoto: Gary Scott, stock.xchng

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  • Beyond Chatting: What ‘Social’ Means for CRM

    - by Divya Malik
    A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

    Read the article

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