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• Using Resources the Right Way

  - by BuckWoody

  It’s an interesting time in computing technology. At one point there was a dearth of information available for solving a given problem, or educating ourselves on broader topics so that we can solve problems in the future. With dozens, perhaps hundreds or thousands of web sites and content available (for free, in many cases) from vendors, peers, even colleges and universities, it seems like there is actually too much information. Who has the time to absorb all this information and training? Even if you had the inclination, where to start? In fact, it seems so overwhelming that I often hear people saying that they can’t find the training they need, or that vendor X or Y “doesn’t help their users”. On questioning these folks, however, I often find that they – and sometimes I - haven’t put in the effort to learn what resources we have. That’s where blogs, like this one, can help. If you follow a blog, either by checking it often or perhaps subscribing to the Really Simple Syndication (RSS) feed, you’ll be able to spread out the search or create a mental filter for the information you need. But it’s not enough just read a blog or a web page. The creators need real feedback – what doesn’t work, and what does. Yes, you’re allowed to tell a vendor or writer “This helped me because…” so that you reinforce the positives. To be sure, bring up what doesn’t work as well –  that’s fine. But be specific, and be constructive. You’d be surprised at how much it matters. I know for a fact at Microsoft we listen – there is a real live person that reads your comments. I’m sure this is true of other vendors, and I also know that most blog authors – yours truly most especially – wants to know what you think.   In this blog entry I’d to call your attention to three resources you have at your disposal, and how you can use them to help. I’ll try to bring up things like this from time to time that I find useful, and cover in them in more depth like this. Think of this as a synopsis of a longer set of resources that you can use to filter whether you want to research further, bookmark, or forward on to a circle of friends where you think it might help them.   Data Driven Design Concepts http://msdn.microsoft.com/en-us/library/windowsazure/jj156154 I’ll start with a great site that walks you through the process of designing a solution from a data-first perspective. As you know, I believe all computing is merely re-arranging data. If you follow that logic as well, you’ll realize that whenever you create a solution, you should start at the data-end of the application. This resource helps you do that. Even if you don’t use the specific technologies the instructions use, the concepts hold for almost any other technology that deals with data. This should be a definite bookmark for a developer, DBA, or Data Architect. When I mentioned my admiration for this resource here at Microsoft, the team that created it contacted me and asked if I’d share an e-mail address to my readers so that you can comment on it. You’re guaranteed to be heard – you can suggest changes, talk about how useful – or not – it is, and so on. Here’s that address:  [email protected]   End-to-End Example of a complete Hybrid Application – with Live Demo https://azurestocktrader.cloudapp.net/Default.aspx I learn by example. I also like having ready-made, live, functional demos that show the completed solution at work. If you’ve ever wanted to learn how a complex, complete, hybrid application that bridges on-premises systems with cloud-based databases, code, functions and more, this is it. It’s a stock-trading simulator, and you can get everything from the design to the code itself, or you can just play with the application. It’s running on Windows Azure, the actual production servers we use for everything else. Using a Cloud-Based Service https://azureconfigweb.cloudapp.net/Default.aspx Along with that stock-trading application, you have a full demonstration and usable code sample of a web-based service available. If you’re a developer, this is a style of code you need to understand for everything from iPhone development to a full Service-Oriented Architecture (SOA) environment. So check out these resources. I’ll post more from time to time as I run across them. Hopefully they’ll be as useful to you as they are to me. Oh, and if you have a comment on any of the resources, let them know. And if you have any comments about these or any of my entries, feel free to post away. To quote a famous TV Show: “Hello Seattle – I’m listening…”

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• Impressions and Reactions from Alliance 2012

  - by user739873

  Alliance 2012 has come to a conclusion.  What strikes me about every Alliance conference is the amazing amount of collaboration and cooperation I see across higher education in the sharing of best practices around the entire Oracle PeopleSoft software suite, not just the student information system (Oracle’s PeopleSoft Campus Solutions).  In addition to the vibrant U.S. organization, it's gratifying to see the growth in the international attendance again this year, with an EMEA HEUG organizing to complement the existing groups in the Netherlands, South Africa, and the U.K.  Their first meeting is planned for London in October, and I suspect they'll be surprised at the amount of interest and attendance. In my discussions with higher education IT and functional leadership at Alliance there were a number of instances where concern was expressed about Oracle's commitment to higher education as an industry, primarily because of a lack of perceived innovation in the applications that Oracle develops for this market. Here I think perception and reality are far apart, and I'd like to explain why I believe this to be true. First let me start with what I think drives this perception. Predominately it's in two areas. The first area is the user interface, both for students and faculty that interact with the system as "customers", and for those employees of the institution (faculty, staff, and sometimes students as well) that use the system in some kind of administrative role. Because the UI hasn't changed all that much from the PeopleSoft days, individuals perceive this as a dead product with little innovation and therefore Oracle isn't investing. The second area is around the integration of the higher education suite of applications (PeopleSoft Campus Solutions) and the rest of the Oracle software assets. Whether grown organically or acquired, there is an impressive array of middleware and other software products that could be leveraged much more significantly by the higher education applications than is currently the case today. This is also perceived as lack of investment. Let me address these two points.  First the UI.  More is being done here than ever before, and the PAG and other groups where this was discussed at Alliance 2012 were more numerous than I've seen in any past meeting. Whether it's Oracle development leveraging web services or some extremely early but very promising work leveraging the recent Endeca acquisition (see some cool examples here) there are a lot of resources aimed at this issue.  There are also some amazing prototypes being developed by our UX (user experience team) that will eventually make their way into the higher education applications realm - they had an impressive setup at Alliance.  Hopefully many of you that attended found this group. If not, the senior leader for that team Jeremy Ashley will be a significant contributor of content to our summer Industry Strategy Council meeting in Washington in June. In the area of integration with other elements of the Oracle stack, this is also an area of focus for the company and my team.  We're making this a priority especially in the areas of identity management and security, leveraging WebCenter more effectively for content, imaging, and mobility, and driving towards the ultimate objective of WebLogic Suite as our platform for SOA, links to learning management systems (SAIP), and content. There is also much work around business intelligence centering on OBI applications. But at the end of the day we get enormous value from the HEUG (higher education user group) and the various subgroups formed as a part of this community that help us align and prioritize our investments, whether it's around better integration with other Oracle products or integration with partner offerings.  It's one of the healthiest, mutually beneficial relationships between customers and an Education IT concern that exists on the globe. And I can't avoid mentioning that this kind of relationship between higher education and the corporate IT community that can truly address the problems of efficiency and effectiveness, institutional excellence (which starts with IT) and student success.  It's not (in my opinion) going to be solved through community source - cost and complexity only increase in that model and in the end higher education doesn't ultimately focus on core competencies: educating, developing, and researching.  While I agree with some of what Michael A. McRobbie wrote in his EDUCAUSE Review article (Information Technology: A View from Both Sides of the President’s Desk), I take strong issue with his assertion that the "the IT marketplace is just the opposite of long-term stability...."  Sure there has been healthy, creative destruction in the past 2-3 decades, but this has had the effect of, in the aggregate, benefiting education with greater efficiency, more innovation and increased stability as larger, more financially secure firms acquire and develop integrated solutions. Cole

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• What Counts for a DBA: Humility

  - by drsql

  In football (the American sort, naturally,) there are a select group of players who really hope to never have their names called during the game. They are members of the offensive line, and their job is to protect other players so they can deliver the ball to the goal to score points. When you do hear their name called, it is usually because they made a mistake and the player that they were supposed to protect ended up flat on his back admiring the clouds in the sky instead of advancing towards the goal to scoring point. Even on the rare occasion their name is called for a good reason, it is usually because they were making up for a teammate who had made a mistake and they covered up for them. The role of offensive lineman is a very good analogy for the role of the admin DBA. As a DBA, you are called on to be barely visible and rarely heard, protecting the company data assets tenaciously, even though the enemies to our craft surround us on all sides:. Developers: Cries of ‘foul!’ often ensue when the DBA says that they want data integrity to be stringently enforced and that documentation is needed so they can support systems, mostly because every error occurrence in the enterprise will be initially blamed on the database and fall to the DBA to troubleshoot. Insisting too loudly may bring those cries of ‘foul’ that somewhat remind you of when your 2 year old daughter didn't want to go to bed. The result of this petulance is that the next "enemy" gets involved. Managers: The concerns that motivate DBAs to argue will not excite the kind of manager who gets his technical knowledge from a glossy magazine filled with buzzwords, charts, and pretty pictures. However, the other programmers in the organization will tickle the buzzword void with a stream of new-sounding ideas and technologies constantly, along with warnings that if we did care about data integrity and document things, the budget would explode! In contrast, the arguments for integrity of data and supportability tend to be about as exciting as watching grass grow, and far too many manager types seem to prefer to smoke it than watch it. Packaged Applications: The DBA is rarely given a chance to review a new application that is being demonstrated for the enterprise, and rarer still is the DBA that gets a veto of an application because the database it uses has clearly been created by an architect that won't read a data modeling book because he is already married. More often than not this leads to hours of work for the DBA trying to performance-tune a database with a menagerie of rules that must be followed to stay within the  application support agreement, such as no changing indexes on a third party schema even though there are 10 billion rows instead of the 10 thousand when the system was last optimized. Hardware Failures: Physical disks, networking devices, memory, and backup devices all come with a measure known as ‘mean time before failure’ and it is never listed in centuries or eons. More like years, and the term ‘mean’ indicates that half of the devices are expected to fail before that, which by my calendar means any hour of any day that it wants to fail it will. But the DBA sucks it up and does the task at hand with a humility that makes them nearly invisible to all but the most observant person in the organization. The best DBAs I know are so proactive in their relentless pursuit of perfection that they detect many of the bugs (which they seldom caused) in the system well before they become a problem. In the end the DBA gets noticed for one of same two reasons as the offensive lineman. You make a mistake, like dropping a critical production database that had never been backed up; or when a system crashes for any reason whatsoever and they are on the spot with troubleshooting and system restoration plans that have been well thought out, tested, and tested again. Not because there is any glory in it, but because it is what they do.   Note: The characteristics of the professions referred to in this blog are meant to be overstated stereotypes for humorous effect, and even some DBAs aren't quite this perfect. If you are reading this far and haven’t hand written a 10 page flaming comment about how you are a _______ and you aren’t like this, that is awesome. Not every situation applies to everyone, but if you have never worked with a bad packaged app, a magazine trained manager, programmers that aren’t team players, or hardware that occasionally failed, relax and go have a unicorn sandwich before you wake up.

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• High Availability for IaaS, PaaS and SaaS in the Cloud

  - by BuckWoody

  Outages, natural disasters and unforeseen events have proved that even in a distributed architecture, you need to plan for High Availability (HA). In this entry I'll explain a few considerations for HA within Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). In a separate post I'll talk more about Disaster Recovery (DR), since each paradigm has a different way to handle that. Planning for HA in IaaS IaaS involves Virtual Machines - so in effect, an HA strategy here takes on many of the same characteristics as it would on-premises. The primary difference is that the vendor controls the hardware, so you need to verify what they do for things like local redundancy and so on from the hardware perspective. As far as what you can control and plan for, the primary factors fall into three areas: multiple instances, geographical dispersion and task-switching. In almost every cloud vendor I've studied, to ensure your application will be protected by any level of HA, you need to have at least two of the Instances (VM's) running. This makes sense, but you might assume that the vendor just takes care of that for you - they don't. If a single VM goes down (for whatever reason) then the access to it is lost. Depending on multiple factors, you might be able to recover the data, but you should assume that you can't. You should keep a sync to another location (perhaps the vendor's storage system in another geographic datacenter or to a local location) to ensure you can continue to serve your clients. You'll also need to host the same VM's in another geographical location. Everything from a vendor outage to a network path problem could prevent your users from reaching the system, so you need to have multiple locations to handle this. This means that you'll have to figure out how to manage state between the geo's. If the system goes down in the middle of a transaction, you need to figure out what part of the process the system was in, and then re-create or transfer that state to the second set of systems. If you didn't write the software yourself, this is non-trivial. You'll also need a manual or automatic process to detect the failure and re-route the traffic to your secondary location. You could flip a DNS entry (if your application can tolerate that) or invoke another process to alias the first system to the second, such as load-balancing and so on. There are many options, but all of them involve coding the state into the application layer. If you've simply moved a state-ful application to VM's, you may not be able to easily implement an HA solution. Planning for HA in PaaS Implementing HA in PaaS is a bit simpler, since it's built on the concept of stateless applications deployment. Once again, you need at least two copies of each element in the solution (web roles, worker roles, etc.) to remain available in a single datacenter. Also, you need to deploy the application again in a separate geo, but the advantage here is that you could work out a "shared storage" model such that state is auto-balanced across the world. In fact, you don't have to maintain a "DR" site, the alternate location can be live and serving clients, and only take on extra load if the other site is not available. In Windows Azure, you can use the Traffic Manager service top route the requests as a type of auto balancer. Even with these benefits, I recommend a second backup of storage in another geographic location. Storage is inexpensive; and that second copy can be used for not only HA but DR. Planning for HA in SaaS In Software-as-a-Service (such as Office 365, or Hadoop in Windows Azure) You have far less control over the HA solution, although you still maintain the responsibility to ensure you have it. Since each SaaS is different, check with the vendor on the solution for HA - and make sure you understand what they do and what you are responsible for. They may have no HA for that solution, or pin it to a particular geo, or perhaps they have a massive HA built in with automatic load balancing (which is often the case).   All of these options (with the exception of SaaS) involve higher costs for the design. Do not sacrifice reliability for cost - that will always cost you more in the end. Build in the redundancy and HA at the very outset of the project - if you try to tack it on later in the process the business will push back and potentially not implement HA. References: http://www.bing.com/search?q=windows+azure+High+Availability  (each type of implementation is different, so I'm routing you to a search on the topic - look for the "Patterns and Practices" results for the area in Azure you're interested in)

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• What is Happening vs. What is Interesting

  - by Geertjan

  Devoxx 2011 was yet another confirmation that all development everywhere is either on the web or on mobile phones. Whether you looked at the conference schedule or attended sessions or talked to speakers at any point at all, it was very clear that no development whatsoever is done anymore on the desktop. In fact, that's something Tim Bray himself told me to my face at the speakers dinner. No new developments of any kind are happening on the desktop. Everyone who is currently on the desktop is working overtime to move all of their applications to the web. They're probably also creating a small subset of their application on an Android tablet, with an even smaller subset on their Android phone. Then you scratch that monolithic surface and find some interesting results. Without naming any names, I asked one of these prominent "ah, forget about the desktop" people at the Devoxx speakers dinner (and I have a witness): "Yes, the desktop is dead, but what about air traffic control, stock trading, oil analysis, risk management applications? In fact, what about any back office application that needs to be usable across all operating systems? Here there is no concern whatsoever with 100% accessibility which is, after all, the only thing that the web has over the desktop, (except when there's a network failure, of course, or when you find yourself in the 3/4 of the world where there's bandwidth problems)? There are 1000's of hidden applications out there that have processing requirements, security requirements, and the requirement that they'll be available even when the network is down or even completely unavailable. Isn't that a valid use case and aren't there 1000's of applications that fall into this so-called niche category? Are you not, in fact, confusing consumer applications, which are increasingly web-based and mobile-based, with high-end corporate applications, which typically need to do massive processing, of one kind or another, for which the web and mobile worlds are completely unsuited?" And you will not believe what the reply to the above question was. (Again, I have a witness to this discussion.) But here it is: "Yes. But those applications are not interesting. I do not want to spend any of my time or work in any way on those applications. They are boring." I'm sad to say that the leaders of the software development community, including those in the Java world, either share the above opinion or are led by it. Because they find something that is not new to be boring, they move on to what is interesting and start talking like the supposedly-boring developments don't even exist. (Kind of like a rapper pretending classical music doesn't exist.) Time and time again I find myself giving Java desktop development courses (at companies, i.e., not hobbyists, or students, but companies, i.e., the places where dollars are earned), where developers say to me: "The course you're giving about creating cross-platform, loosely coupled, and highly cohesive applications is really useful to us. Why do we never find information about this topic at conferences? Why can we never attend a session at a conference where the story about pluggable cross-platform Java is told? Why do we get the impression that we are uncool because we're not on the web and because we're not on a mobile phone, while the reason for that is because we're creating $1000,000 simulation software which has nothing to gain from being on the web or on the mobile phone?" And then I say: "Because nobody knows you exist. Because you're not submitting abstracts to conferences about your very interesting use cases. And because conferences tend to focus on what is new, which tends to be web related (especially HTML 5) or mobile related (especially Android). Because you're not taking the responsibility on yourself to tell the real stories about the real applications being developed all the time and every day. Because you yourself think your work is boring, while in fact it is fascinating. Because desktop developers are working from 9 to 5 on the desktop, in secure environments, such as banks and defense, where you can't spend time, nor have the interest in, blogging your latest tip or trick, as opposed to web developers, who tend to spend a lot of time on the web anyway and are therefore much more inclined to create buzz about the kind of work they're doing." So, next time you look at a conference program and wonder why there's no stories about large desktop development projects in the program, here's the short answer: "No one is going to put those items on the program until you start submitting those kinds of sessions. And until you start blogging. Until you start creating the buzz that the web developers have been creating around their work for the past 10 years or so. And, yes, indeed, programmers get the conference they deserve." And what about Tim Bray? Ask yourself, as Google's lead web technology evangelist, how many desktop developers do you think he talks to and, more generally, what his frame of reference is and what, clearly, he considers to be most interesting.

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• Documentation Changes in Solaris 11.1

  - by alanc

  One of the first places you can see Solaris 11.1 changes are in the docs, which have now been posted in the Solaris 11.1 Library on docs.oracle.com. I spent a good deal of time reviewing documentation for this release, and thought some would be interesting to blog about, but didn't review all the changes (not by a long shot), and am not going to cover all the changes here, so there's plenty left for you to discover on your own. Just comparing the Solaris 11.1 Library list of docs against the Solaris 11 list will show a lot of reorganization and refactoring of the doc set, especially in the system administration guides. Hopefully the new break down will make it easier to get straight to the sections you need when a task is at hand. Packaging System Unfortunately, the excellent in-depth guide for how to build packages for the new Image Packaging System (IPS) in Solaris 11 wasn't done in time to make the initial Solaris 11 doc set. An interim version was published shortly after release, in PDF form on the OTN IPS page. For Solaris 11.1 it was included in the doc set, as Packaging and Delivering Software With the Image Packaging System in Oracle Solaris 11.1, so should be easier to find, and easier to share links to specific pages the HTML version. Beyond just how to build a package, it includes details on how Solaris is packaged, and how package updates work, which may be useful to all system administrators who deal with Solaris 11 upgrades & installations. The Adding and Updating Oracle Solaris 11.1 Software Packages was also extended, including new sections on Relaxing Version Constraints Specified by Incorporations and Locking Packages to a Specified Version that may be of interest to those who want to keep the Solaris 11 versions of certain packages when they upgrade, such as the couple of packages that had functionality removed by an (unusual for an update release) End of Feature process in the 11.1 release. Also added in this release is a document containing the lists of all the packages in each of the major package groups in Solaris 11.1 (solaris-desktop, solaris-large-server, and solaris-small-server). While you can simply get the contents of those groups from the package repository, either via the web interface or the pkg command line, the documentation puts them in handy tables for easier side-by-side comparison, or viewing the lists before you've installed the system to pick which one you want to initially install. X Window System We've not had good X11 coverage in the online Solaris docs in a while, mostly relying on the man pages, and upstream X.Org docs. In this release, we've integrated some X coverage into the Solaris 11.1 Desktop Adminstrator's Guide, including sections on installing fonts for fontconfig or legacy X11 clients, X server configuration, and setting up remote access via X11 or VNC. Of course we continue to work on improving the docs, including a lot of contributions to the upstream docs all OS'es share (more about that another time). Security One of the things Oracle likes to do for its products is to publish security guides for administrators & developers to know how to build systems that meet their security needs. For Solaris, we started this with Solaris 11, providing a guide for sysadmins to find where the security relevant configuration options were documented. The Solaris 11.1 Security Guidelines extend this to cover new security features, such as Address Space Layout Randomization (ASLR) and Read-Only Zones, as well as adding additional guidelines for existing features, such as how to limit the size of tmpfs filesystems, to avoid users driving the system into swap thrashing situations. For developers, the corresponding document is the Developer's Guide to Oracle Solaris 11 Security, which has been the source for years for documentation of security-relevant Solaris API's such as PAM, GSS-API, and the Solaris Cryptographic Framework. For Solaris 11.1, a new appendix was added to start providing Secure Coding Guidelines for Developers, leveraging the CERT Secure Coding Standards and OWASP guidelines to provide the base recommendations for common programming languages and their standard API's. Solaris specific secure programming guidance was added via links to other documentation in the product doc set. In parallel, we updated the Solaris C Libary Functions security considerations list with details of Solaris 11 enhancements such as FD_CLOEXEC flags, additional *at() functions, and new stdio functions such as asprintf() and getline(). A number of code examples throughout the Solaris 11.1 doc set were updated to follow these recommendations, changing unbounded strcpy() calls to strlcpy(), sprintf() to snprintf(), etc. so that developers following our examples start out with safer code. The Writing Device Drivers guide even had the appendix updated to list which of these utility functions, like snprintf() and strlcpy(), are now available via the Kernel DDI. Little Things Of course all the big new features got documented, and some major efforts were put into refactoring and renovation, but there were also a lot of smaller things that got fixed as well in the nearly a year between the Solaris 11 and 11.1 doc releases - again too many to list here, but a random sampling of the ones I know about & found interesting or useful: The Privileges section of the DTrace Guide now gives users a pointer to find out how to set up DTrace privileges for non-global zones and what limitations are in place there. A new section on Recommended iSCSI Configuration Practices was added to the iSCSI configuration section when it moved into the SAN Configuration and Multipathing administration guide. The Managing System Power Services section contains an expanded explanation of the various tunables for power management in Solaris 11.1. The sample dcmd sources in /usr/demo/mdb were updated to include ::help output, so that developers like myself who follow the examples don't forget to include it (until a helpful code reviewer pointed it out while reviewing the mdb module changes for Xorg 1.12). The README file in that directory was updated to show the correct paths for installing both kernel & userspace modules, including the 64-bit variants.

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• Why Executives Need Enterprise Project Portfolio Management: 3 Key Considerations to Drive Value Across the Organization

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Cambria","serif";} By: Guy Barlow, Oracle Primavera Industry Strategy Director Over the last few years there has been a tremendous shift – some would say tectonic in nature – that has brought project management to the forefront of executive attention. Many factors have been driving this growing awareness, most notably, the global financial crisis, heightened regulatory environments and a need to more effectively operationalize corporate strategy. Executives in India are no exception. In fact, given the phenomenal rate of progress of the country, top of mind for all executives (whether in finance, operations, IT, etc.) is the need to build capacity, ramp-up production and ensure that the right resources are in place to capture growth opportunities. This applies across all industries from asset-intensive – like oil & gas, utilities and mining – to traditional manufacturing and the public sector, including services-based sectors such as the financial, telecom and life sciences segments are also part of the mix. However, compounding matters is a complex, interplay between projects – big and small, complex and simple – as companies expand and grow both domestically and internationally. So, having a standardized, enterprise wide solution for project portfolio management is natural. Failing to do so is akin to having two ERP systems, one to manage “large” invoices and one to manage “small” invoices. It makes no sense and provides no enterprise wide visibility. Therefore, it is imperative for executives to understand the full range of their business commitments, the benefit to the company, current performance and associated course corrections if needed. Irrespective of industry and regardless of the use case (e.g., building a power plant, launching a new financial service or developing a new automobile) company leaders need to approach the value of enterprise project portfolio management via 3 critical areas: Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Cambria","serif";} 1. Greater Financial Discipline – Improve financial rigor and results through better governance and control is an imperative given today’s financial uncertainty and greater investment scrutiny. For example, as India plans a US$1 trillion investment in the country’s infrastructure how do companies ensure costs are managed? How do you control cash flow? Can you easily report this to stakeholders? 2. Improved Operational Excellence – Increase efficiency and reduce costs through robust collaboration and integration. Upwards of 66% of cost variances are driven by poor supplier collaboration. As you execute initiatives do you have visibility into the performance of your supply base? How are they integrated into the broader program plan? 3. Enhanced Risk Mitigation – Manage and react to uncertainty through improved transparency and contingency planning. What happens if you’re faced with a skills shortage? How do you plan and account for geo-political or weather related events? In summary, projects are not just the delivery of a product or service to a customer inside a predetermined schedule; they often form a contractual and even moral obligation to shareholders and stakeholders alike. Hence the intimate connection between executives and projects, with the latter providing executives with the platform to demonstrate that their organization has the capabilities and competencies needed to meet and, whenever possible, exceed their customer commitments. Effectively developing and operationalizing corporate strategy is the hallmark of successful executives and enterprise project and portfolio management allows them to achieve this goal. Article was first published for Manage India, an e-newsletter, PMI India.

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• Thinking differently about BI delivery

  - by jamiet

  My day job involves implementing Business Intelligence (BI) solutions which, as I have said before, is simply about giving people the information they need to do their jobs. I’m always interested in learning about new ways of achieving that aim and that is my motivation for writing blog entries that are not concerned with SQL or SQL Server per se. Implementing BI systems usually involves hacking together a bunch third party products with some in-house “glue” and delivering information using some shiny, expensive web-based front-end tool; the list of vendors that supply such tools is big and ever-growing. No doubt these tools have their place and of late I have started to wonder whether they can be supplemented with different ways of delivering information. The problem I have with these separate web-based tools is exactly that – they are separate web-based tools. What’s the problem with that you might ask? I’ll explain! They force the information worker to go somewhere unfamiliar in order to get the information they need to do their jobs. Would it not be better if we could deliver information into the tools that those information workers are already using and not force them to go somewhere else? I look at the rise of blogging over recent years and I realise that what made them popular is that people can subscribe to RSS feeds and have information pushed to them in their tool of choice rather than them having to go and find the information for themselves in a tool that has been foisted upon them. Would it not be a good idea to adopt the principle of subscription for the benefit of delivering BI information as well? I think it would and in the rest of this blog entry I’ll outline such a scenario where the power of subscription could be used to enhance the delivery of information to information workers. Typical questions that information workers ask might be: What are my year-on-year sales figures? What was my footfall yesterday? How many widgets have I sold so far today? Each of those questions includes a time element and that shouldn’t surprise us, any BI system that I have worked on includes the dimension of time. Now, what do people use to view and organise their time-oriented information? Its not a trick question, they use a calendar and in the enterprise space more often than not that calendar is managed using Outlook. Given then that information workers are already looking at their calendar in Outlook anyway would it not make sense then to deliver information into that same calendar? Of course it would. Calendars are a great way of visualising information such as sales figures. Observe: Just in this single screenshot I have managed to convey a multitude of information. The information worker can see, at a glance, information about hourly/daily/weekly/monthly sales and, moreover, he/she is viewing that information right inside the tool that they use every day. There is no effort on the part of him/her, the information just appears hour after hour, day after day. Taking the idea further, each one of those calendar items could be a mini-dashboard in its own right. Double-clicking on an item could show a plethora of other information about that time slot such as breaking the sales down per region or year-over-year comparisons. Perhaps the title could employ a sparkline? Loads of possibilities. The point is that calendars are a completely natural way to visualise information; we should make more use of them! The real beauty of delivering information using calendars for us BI developers is that it should be so easy. In the case of Outlook we don’t need to write complicated VBA code that can go and manipulate a person’s calendar, simply publishing data in a format that Outlook can understand is sufficient and happily such formats already exist; iCalendar is the accepted format and the even more flexible xCalendar is hopefully on its way as well.   I’d like to make one last point and this one is with my SQL Server hat on. Reporting Services 2008 R2 introduced the ability to publish data as subscribable Atom feeds so it seems logical that it could also be a vehicle for delivering calendar feeds too. If you think this would be a good idea go and vote for it at Publish data as iCalendar feeds and please please please add some comments (especially if you vote it down). Work smarter, not harder! @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Lessons learnt in implementing Scrum in a Large Organization that has traditional values

  - by MarkPearl

  I recently had the experience of being involved in a “test” scrum implementation in a large organization that was used to a traditional project management approach. Here are some lessons that I learnt from it. Don’t let the Project Manager be the Product Owner First lesson learnt is to identify the correct product owner – in this instance the product manager assumed the role of the product owner which was a mistake. The product owner is the one who has the most to loose if the project fails. With a methodology that advocates removing the role of the project manager from the process then it is not in the interests of the person who is employed as a project manager to be the product owner – in fact they have the most to gain should the project fail. Know the time commitments of team members to the Project Second lesson learnt is to get a firm time commitment of the members on a team for the sprint and to hold them to it. In this project instance many of the issues we faced were with team members having to double up on supporting existing projects/systems and the scrum project. In many situations they just didn’t get round to doing any work on the scrum project for several days while they tried to meet other commitments. Initially this was not made transparent to the team – in stand up team members would say that had done some work but would be very vague on how much time they had actually spent using the blackhole of their other legacy projects as an excuse – putting up a time burn down chart made time allocations transparent and easy to hold the team to. In addition, how can you plan for a sprint without knowing the actual time available of the members – when I mean actual time, the exercise of getting them to go through all their appointments and lunch times and breaks and removing them from their time commitment helps get you to a realistic time that they can dedicate. Make sure you meet your minimum team sizes In a recent post I wrote about the difference between a partnership and a team. If you are going to do scrum in a large organization make sure you have a minimum team size of at least 3 developers. My experience with larger organizations is that people have a tendency to be sick more, take more leave and generally not be around – if you have a team size of two it is so easy to loose momentum on the project – the more people you have in the team (up to about 9) the more the momentum the project will have when people are not around. Swapping from one methodology to another can seem as waste to the customer It sounds bad, but most customers don’t care what methodology you use. Often they have bought into the “big plan upfront”. If you can, avoid taking a project on midstream from a traditional approach unless the customer has not bought into the process – with this particular project they had a detailed upfront planning breakaway with the customer using the traditional approach and then before the project started we moved onto a scrum implementation – this seemed as waste to the customer. We should have managed the customers expectation properly. Don’t play the role of the scrum master if you can’t be the scrum master With this particular implementation I was the “scrum master”. But all I did was go through the process of the formal meetings of scrum – I attended stand up, retrospectives and planning – but I was not hands on the ground. I was not performing the most important role of removing blockages – and by the end of the project there were a number of blockages “cropping up”. What could have been a better approach was to take someone on the team and train them to be the scrum master and be present to coach them. Alternatively actually be on the team on a fulltime basis and be the scrum master. By just going through the meetings of scrum didn’t mean we were doing scrum. So we failed with this one, if you fail look at it from an agile perspective As this particular project drew to a close and it became more and more apparent that it was not going to succeed the failure of it became depressing. Emotions were expressed by various people on the team that we not encouraging and enforced the failure. Embracing the failure and looking at it for what it is instead of taking it as the end of the world can change how you grow from the experience. Acknowledging that it failed and then focussing on learning from why and how to avoid the failure in the future can change how you feel emotionally about the team, the project and the organization.

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• Pirates, Treasure Chests and Architectural Mapping

  Pirate 1: Why do pirates create treasure maps? Pirate 2: I do not know.Pirate 1: So they can find their gold. Yes, that was a bad joke, but it does illustrate a point. Pirates are known for drawing treasure maps to their most prized possession. These documents detail the decisions pirates made in order to hide and find their chests of gold. The map allows them to trace the steps they took originally to hide their treasure so that they may return. As software engineers, programmers, and architects we need to treat software implementations much like our treasure chest. Why is software like a treasure chest? It cost money, time,  and resources to develop (Usually) It can make or save money, time, and resources (Hopefully) If we operate under the assumption that software is like a treasure chest then wouldn’t make sense to document the steps, rationale, concerns, and decisions about how it was designed? Pirates are notorious for documenting where they hide their treasure.  Shouldn’t we as creators of software do the same? By documenting our design decisions and rationale behind them will help others be able to understand and maintain implemented systems. This can only be done if the design decisions are correctly mapped to its corresponding implementation. This allows for architectural decisions to be traced from the conceptual model, architectural design and finally to the implementation. Mapping gives software professional a method to trace the reason why specific areas of code were developed verses other options. Just like the pirates we need to able to trace our steps from the start of a project to its implementation,  so that we will understand why specific choices were chosen. The traceability of a software implementation that actually maps back to its originating design decisions is invaluable for ensuring that architectural drifting and erosion does not take place. The drifting and erosion is prevented by allowing others to understand the rational of why an implementation was created in a specific manor or methodology The process of mapping distinct design concerns/decisions to the location of its implemented is called traceability. In this context traceability is defined as method for connecting distinctive software artifacts. This process allows architectural design models and decisions to be directly connected with its physical implementation. The process of mapping architectural design concerns to a software implementation can be very complex. However, most design decision can be placed in  a few generalized categories. Commonly Mapped Design Decisions Design Rationale Components and Connectors Interfaces Behaviors/Properties Design rational is one of the hardest categories to map directly to an implementation. Typically this rational is mapped or document in code via comments. These comments consist of general design decisions and reasoning because they do not directly refer to a specific part of an application. They typically focus more on the higher level concerns. Components and connectors can directly be mapped to architectural concerns. Typically concerns subdivide an application in to distinct functional areas. These functional areas then can map directly back to their originating concerns.Interfaces can be mapped back to design concerns in one of two ways. Interfaces that pertain to specific function definitions can be directly mapped back to its originating concern(s). However, more complicated interfaces require additional analysis to ensure that the proper mappings are created. Depending on the complexity some Behaviors\Properties can be translated directly into a generic implementation structure that is ready for business logic. In addition, some behaviors can be translated directly in to an actual implementation depending on the complexity and architectural tools used. Mapping design concerns to an implementation is a lot of work to maintain, but is doable. In order to ensure that concerns are mapped correctly and that an implementation correctly reflects its design concerns then one of two standard approaches are usually used. All Changes Come From ArchitectureBy forcing all application changes to come through the architectural model prior to implementation then the existing mappings will be used to locate where in the implementation changes need to occur. Allow Changes From Implementation Or Architecture By allowing changes to come from the implementation and/or the architecture then the other area must be kept in sync. This methodology is more complex compared to the previous approach.  One reason to justify the added complexity for an application is due to the fact that this approach tends to detect and prevent architectural drift and erosion. Additionally, this approach is usually maintained via software because of the complexity. Reference:Taylor, R. N., Medvidovic, N., & Dashofy, E. M. (2009). Software architecture: Foundations, theory, and practice Hoboken, NJ: John Wiley & Sons  

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• Microsoft Sql Server 2008 R2 System Databases

  For a majority of software developers little time is spent understanding the inner workings of the database management systems (DBMS) they use to store data for their applications.  I personally place myself in this grouping. In my case, I have used various versions of Microsoft’s SQL Server (2000, 2005, and 2008 R2) and just recently learned how valuable they really are when I was preparing to deliver a lecture on "SQL Server 2008 R2, System Databases". Microsoft Sql Server 2008 R2 System DatabasesSo what are system databases in MS SQL Server, and why should I know them? Microsoft uses system databases to support the SQL Server DBMS, much like a developer uses config files or database tables to support an application. These system databases individually provide specific functionality that allows MS SQL Server to function. Name Database File Log File Master master.mdf mastlog.ldf Resource mssqlsystemresource.mdf mssqlsystemresource.ldf Model model.mdf modellog.ldf MSDB msdbdata.mdf msdblog.ldf Distribution distmdl.mdf distmdl.ldf TempDB tempdb.mdf templog.ldf Master DatabaseIf you have used MS SQL Server then you should recognize the Master database especially if you used the SQL Server Management Studio (SSMS) to connect to a user created database. MS SQL Server requires the Master database in order for DBMS to start due to the information that it stores. Examples of data stored in the Master database User Logins Linked Servers Configuration information Information on User Databases Resource DatabaseHonestly, until recently I never knew this database even existed until I started to research SQL Server system databases. The reason for this is due largely to the fact that the resource database is hidden to users. In fact, the database files are stored within the Binn folder instead of the standard MS SQL Server database folder path. This database contains all system objects that can be accessed by all other databases.  In short, this database contains all system views and store procedures that appear in all other user databases regarding system information. One of the many benefits to storing system views and store procedures in a single hidden database is the fact it improves upgrading a SQL Server database; not to mention that maintenance is decreased since only one code base has to be mainlined for all of the system views and procedures. Model DatabaseThe Model database as the name implies is the model for all new databases created by users. This allows for predefining default database objects for all new databases within a MS SQL Server instance. For example, if every database created by a user needs to have an “Audit” table when it is  created then defining the “Audit” table in the model will guarantees that the table will be located in every new database create after the model is altered. MSDB DatabaseThe MSDBdatabase is used by SQL Server Agent, SQL Server Database Mail, SQL Server Service Broker, along with SQL Server. The SQL Server Agent uses this database to store job configurations and SQL job schedules along with SQL Alerts, and Operators. In addition, this database also stores all SQL job parameters along with each job’s execution history.  Finally, this database is also used to store database backup and maintenance plans as well as details pertaining to SQL Log shipping if it is being used. Distribution DatabaseThe Distribution database is only used during replication and stores meta data and history information pertaining to the act of replication data. Furthermore, when transactional replication is used this database also stores information regarding each transaction. It is important to note that replication is not turned on by default in MS SQL Server and that the distribution database is hidden from SSMS. Tempdb DatabaseThe Tempdb as the name implies is used to store temporary data and data objects. Examples of this include temp tables and temp store procedures. It is important to note that when using this database all data and data objects are cleared from this database when SQL Server restarts. This database is also used by SQL Server when it is performing some internal operations. Typically, SQL Server uses this database for the purpose of large sort and index operations. Finally, this database is used to store row versions if row versioning or snapsot isolation transactions are being used by SQL Server. Additionally, I would love to hear from others about their experiences using system databases, tables, and objects in a real world environments.

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• Modifying the SL/WIF Integration Bits to support Issued Token Credentials

  - by Your DisplayName here!

  The SL/WIF integration code that ships with the Identity Training Kit only supports Windows and UserName credentials to request tokens from an STS. This is fine for simple single STS scenarios (like a single IdP). But the more common pattern for claims/token based systems is to split the STS roles into an IdP and a Resource STS (or whatever you wanna call it). In this case, the 2nd leg requires to present the issued token from the 1st leg – this is not directly supported by the bits. But they can be easily modified to accomplish this. The Credential Fist we need a class that represents an issued token credential. Here we store the RSTR that got returned from the client to IdP request: public class IssuedTokenCredentials : IRequestCredentials {     public string IssuedToken { get; set; }     public RequestSecurityTokenResponse RSTR { get; set; }     public IssuedTokenCredentials(RequestSecurityTokenResponse rstr)     {         RSTR = rstr;         IssuedToken = rstr.RequestedSecurityToken.RawToken;     } } The Binding Next we need a binding to be used with issued token credential requests. This assumes you have an STS endpoint for mixed mode security with SecureConversation turned off. public class WSTrustBindingIssuedTokenMixed : WSTrustBinding {     public WSTrustBindingIssuedTokenMixed()     {         this.Elements.Add( new HttpsTransportBindingElement() );     } } WSTrustClient The last step is to make some modifications to WSTrustClient to make it issued token aware. In the constructor you have to check for the credential type, and if it is an issued token, store it away. private RequestSecurityTokenResponse _rstr; public WSTrustClient( Binding binding, EndpointAddress remoteAddress, IRequestCredentials credentials )     : base( binding, remoteAddress ) {     if ( null == credentials )     {         throw new ArgumentNullException( "credentials" );     }     if (credentials is UsernameCredentials)     {         UsernameCredentials usernname = credentials as UsernameCredentials;         base.ChannelFactory.Credentials.UserName.UserName = usernname.Username;         base.ChannelFactory.Credentials.UserName.Password = usernname.Password;     }     else if (credentials is IssuedTokenCredentials)     {         var issuedToken = credentials as IssuedTokenCredentials;         _rstr = issuedToken.RSTR;     }     else if (credentials is WindowsCredentials)     { }     else     {         throw new ArgumentOutOfRangeException("credentials", "type was not expected");     } } Next – when WSTrustClient constructs the RST message to the STS, the issued token header must be embedded when needed: private Message BuildRequestAsMessage( RequestSecurityToken request ) {     var message = Message.CreateMessage( base.Endpoint.Binding.MessageVersion ?? MessageVersion.Default,       IssueAction,       (BodyWriter) new WSTrustRequestBodyWriter( request ) );     if (_rstr != null)     {         message.Headers.Add(new IssuedTokenHeader(_rstr));     }     return message; } HTH

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• Eloqua Experience 2013: Mystique, Modern Marketing and Masterful Engagement

  - by Mike Stiles

  The following is a guest post from Erick Mott, a social business leader at Oracle Eloqua. There’s a growing gap between 20th century marketing and a modern marketing way of doing business. I can’t think of a better example of modern marketing in action than what more than 2,000 people experienced in San Francisco at #EE13; customer-obsession, multichannel content, and real-time engagement all coming together at one extraordinary event. This was my first Eloqua Experience as a new Oracle Eloqua employee. In weeks prior, I heard about the mystique but didn’t know what to expect. What I’ve come to understand with more clarity is everything we do revolves around customer success, and we operate and educate at all times with these five tenets in mind: 1. Targeting: Really Know Your Buyer 2. Engagement: Create a 1:1 Relationship 3. Conversion: Visualize Guided Thinking 4. Analysis: Learn What’s Working 5. Marketing Technology: Enable and Extend the Cloud Product News from Eloqua Experience 2013 We made some announcements that John Stetic, VP of Products, Oracle Eloqua covers in this brief ‘Modern Marketing Minute’ video recorded after Wednesday’s keynote; summarized below, too: Oracle Eloqua AdFocus: While understanding the impact of a specific marketing channel was formerly relegated to marketers’ wish lists, the channels we now focus on are digital, social, and mobile. AdFocus gives marketers a single platform to dynamically create, manage and measure display ads alongside owned and earned media. AdFocus enables marketers to target only key accounts or prospects you want to reach with display ads, as well as provide creative content or personalized ad copy based on their persona and activities. Oracle Eloqua Profiler: The details of what we now know about customers have expanded into a universal customer profile, which can be used to create highly targeted segments. Marketers now can take data that’s not even stored in Eloqua to help targeted and score prospects for a complete, multichannel view of the customer. Profiler gives sales reps one, detailed view of the prospect to extend views beyond Oracle Eloqua asset activity (emails, forms, page views) to any external assets stored in Oracle Eloqua. Marketing Resource Management: New capabilities create more secure and controlled access to marketing resources and data. New integrations provide greater insight into campaign resources and management through a central marketing calendar and simplify resource management. Integrated Sales and Marketing Funnel: An integrated sales and marketing funnel view gives marketing and sales users, cross-functional teams, and executive management a consistent and clear view of pipeline performance. It also quickly provides users with historical metrics across different time spans and conditions. Eloqua AppCloud: More than 20 new AppCloud partners have been added to the community, which now includes 100+ apps. Eloqua AppCloud now provides modern marketers with an even broader range of marketing applications that help expand and enrich sales and marketing efforts; easily accessible in the Topliners Community. Social Capabilities: Recent integration between Oracle Eloqua and Oracle Social Relationship Management (SRM) deliver a comprehensive, scalable and integrated modern marketing solution. New capabilities include better tracking of social activities for a more complete customer profile. Engage Facebook custom audiences with AdFocus to deliver ads and meaningful experiences through trusted social networks. Biggest and Best Eloqua Experience. There’s a lot of talk in the industry about the Marketing Cloud. At Oracle Eloqua, we have been on a mission of delivering the most advanced and integrated modern marketing technology on the planet. It’s not just a concept but reality with proven execution, as seen first-hand this week in San Francisco. In this video, Kevin Akeroyd, SVP of Oracle Eloqua, provides some highlights of what made this year’s Eloqua Experience, exceptional, including Steve Woods’ presentation about the journey of modern marketers and Andrea Ward’s conversation with Vince Gilligan, creator of the Breaking Bad television series. The 2013 Markie Awards The Oracle Eloqua Marketing Cloud was best exemplified for me as 19 Markies were awarded to customers for their exceptional creativity and results as modern marketers. Wow, what a night to remember with so many committed and talented people working to create an extraordinary experience! To learn more about how to become a modern marketer, check out these resources. We look forward to seeing you next year at Eloqua Experience. More on Erick: 20 years experience at Oracle, Ektron, Sitecore, Lyris, Habeas, Nokia, creatorbase, Mark Monitor, Cisco Systems, GlobalFluency, Sun Microsystems, Philips NV, Elm Products and CBS TV. Patent holder with agency, Fortune 500, media, and startup company expertise. @mikestiles

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• Content in Context: The right medicine for your business applications

  - by Lance Shaw

  For many of you, your companies have already invested in a number of applications that are critical to the way your business is run. HR, Payroll, Legal, Accounts Payable, and while they might need an upgrade in some cases, they are all there and handling the lifeblood of your business. But are they really running as efficiently as they could be? For many companies, the answer is no. The problem has to do with the important information caught up within documents and paper. It’s everywhere except where it truly needs to be – readily available right within the context of the application itself. When the right information cannot be easily found, business processes suffer significantly. The importance of this recently struck me when I recently went to meet my new doctor and get a routine physical. Walking into the office lobby, I couldn't help but notice rows and rows of manila folders in racks from floor to ceiling, filled with documents and sensitive, personal information about various patients like myself.  As I looked at all that paper and all that history, two things immediately popped into my head.  “How do they find anything?” and then the even more alarming, “So much for information security!” It sure looked to me like all those documents could be accessed by anyone with a key to the building. Now the truth is that the offices of many general practitioners look like this all over the United States and the world.  But it had me thinking, is the same thing going on in just about any company around the world, involving a wide variety of important business processes? Probably so. Think about all the various processes going on in your company right now. Invoice payments are being processed through Accounts Payable, contracts are being reviewed by Procurement, and Human Resources is reviewing job candidate submissions and doing background checks. All of these processes and many more like them rely on access to forms and documents, whether they are paper or digital. Now consider that it is estimated that employee’s spend nearly 9 hours a week searching for information and not finding it. That is a lot of very well paid employees, spending more than one day per week not doing their regular job while they search for or re-create what already exists. Back in the doctor’s office, I saw this trend exemplified as well. First, I had to fill out a new patient form, even though my previous doctor had transferred my records over months previously. After filling out the form, I was later introduced to my new doctor who then interviewed me and asked me the exact same questions that I had answered on the form. I understand that there is value in the interview process and it was great to meet my new doctor, but this simple process could have been so much more efficient if the information already on file could have been brought directly together with the new patient information I had provided. Instead of having a highly paid medical professional re-enter the same information into the records database, the form I filled out could have been immediately scanned into the system, associated with my previous information, discrepancies identified, and the entire process streamlined significantly. We won’t solve the health records management issues that exist in the United States in this blog post, but this example illustrates how the automation of information capture and classification can eliminate a lot of repetitive and costly human entry and re-creation, even in a simple process like new patient on-boarding. In a similar fashion, by taking a fresh look at the various processes in place today in your organization, you can likely spot points along the way where automating the capture and access to the right information could be significantly improved. As you evaluate how content-process flows through your organization, take a look at how departments and regions share information between the applications they are using. Business applications are often implemented on an individual department basis to solve specific problems but a holistic approach to overall information management is not taken at the same time. The end result over the years is disparate applications with separate information repositories and in many cases these contain duplicate information, or worse, slightly different versions of the same information. This is where Oracle WebCenter Content comes into the story. More and more companies are realizing that they can significantly improve their existing application processes by automating the capture of paper, forms and other content. This makes the right information immediately accessible in the context of the business process and making the same information accessible across departmental systems which has helped many organizations realize significant cost savings. Here on the Oracle WebCenter team, one of our primary goals is to help customers find new ways to be more effective, more cost-efficient and manage information as effectively as possible. We have a series of three webcasts occurring over the next few weeks that are focused on the integration of enterprise content management within the context of business applications. We hope you will join us for one or all three and that you will find them informative. Click here to learn more about these sessions and to register for them. There are many aspects of information management to consider as you look at integrating content management within your business applications. We've barely scratched the surface here but look for upcoming blog posts where we will discuss more specifics on the value of delivering documents, forms and images directly within applications like Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards Enterprise One, Siebel CRM and many others. What do you think?  Are your important business processes as healthy as they can be?  Do you have any insights to share on the value of delivering content directly within critical business processes? Please post a comment and let us know the value you have realized, the lessons learned and what specific areas you are interested in.

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• SOA, Governance, and Drugs

  Why is IT governance important in service oriented architecture (SOA)? IT Governance provides a framework for making appropriate decisions based on company guidelines and accepted standards. This framework also outlines each stakeholder’s responsibilities and authority when making important architectural or design decisions. Furthermore, this framework of governance defines parameters and constraints that are used to give context and perspective when making decisions. The use of governance as it applies to SOA ensures that specific design principles and patterns are used when developing and maintaining services. When governance is consistently applied systems the following benefits are achieved according to Anne Thomas Manes in 2010. Governance makes sure that services conform to standard interface patterns, common data modeling practices, and promotes the incorporation of existing system functionality by building on top of other available services across a system. Governance defines development standards based on proven design principles and patterns that promote reuse and composition. Governance provides developers a set of proven design principles, standards and practices that promote the reduction in system based component dependencies.  By following these guidelines, individual components will be easier to maintain. For me personally, I am a fan of IT governance, and feel that it valuable part of any corporate IT department. However, depending on how it is implemented can really affect the value of using IT governance.  Companies need to find a way to ensure that governance does not become extreme in its policies and procedures. I know for me personally, I would really dislike working under a completely totalitarian or laissez-faire version of governance. Developers need to be able to be creative in their designs and too much governance can really impede the design process and prevent the most optimal design from being developed. On the other hand, with no governance enforced, no standards will be followed and accepted design patterns will be ignored. I have personally had to spend a lot of time working on this particular scenario and I have found that the concept of code reuse and composition is almost nonexistent.  Based on this, too much time and money is wasted on redeveloping existing aspects of an application that already exist within the system as a whole. I think moving forward we will see a staggered form of IT governance, regardless if it is for SOA or IT in general.  Depending on the size of a company and the size of its IT department,  I can see IT governance as a layered approach in that the top layer will be defined by enterprise architects that focus on abstract concepts pertaining to high level design, general  guidelines, acceptable best practices, and recommended design patterns.  The next layer will be defined by solution architects or department managers that further expand on abstracted guidelines defined by the enterprise architects. This layer will contain further definitions as to when various design patterns, coding standards, and best practices are to be applied based on the context of the solutions that are being developed by the department. The final layer will be defined by the system designer or a solutions architect assed to a project in that they will define what design patterns will be used in a solution, naming conventions, as well as outline how a system will function based on the best practices defined by the previous layers. This layered approach allows for IT departments to be flexible in that system designers have creative leeway in designing solutions to meet the needs of the business, but they must operate within the confines of the abstracted IT governance guidelines.  A real world example of this can be seen in the United States as it pertains to governance of the people in that the US government defines rules and regulations in the abstract and then the state governments take these guidelines and applies them based on the will of the people in each individual state. Furthermore, the county or city governments are the ones that actually enforce these rules based on how they are interpreted by local community.  To further define my example, the United States government defines that marijuana is illegal. Each individual state has the option to determine this regulation as it wishes in that the state of Florida determines that all uses of the drug are illegal, but the state of California legally allows the use of marijuana for medicinal purposes only. Based on these accepted practices each local government enforces these rules in that a police officer will arrest anyone in the state of Florida for having this drug on them if they walk down the street, but in California if a person has a medical prescription for the drug they will not get arrested.  REFERENCESThomas Manes, Anne. (2010). Understanding SOA Governance: http://www.soamag.com/I40/0610-2.php

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• UK OUG Conference Highlights and Insights

  - by Richard Bingham

  As per my preemptive post, this was the first time the annual conference organized by the UK Oracle User Group (UKOUG) was split into two events, one for Oracle Applications and another in December for Oracle Technology. Apps13, as it was branded, was hailed as a success, with over 1000 registered attendees and three days of sessions, exhibition, round-tables and many other types of content. As this poster on their stand illustrates, the UKOUG is a strong community with popular participants from both big and small Oracle partners and customers. The venue was a more intimate setting than previous years also, allowing everyone to casually bump into those they hoped to. It gave a real feeling of an Apps Community. The main themes over the days where CRM and Customer Experience, HCM, and FIN/SCM. This allowed people to attend just one focused day if they wanted. In addition the Apps Transformation stream ran across all three days, offering insights, advice, and details on the newer product solutions like Fusion Applications.  Here are some of the key take-aways I got from the conference, specific to my role in Fusion Applications Developer Relations: User Experience continues to be a significant reason for adopting some of the newer application products available, with immediately obvious gains in user productivity and satisfaction reported by customers. Also this doesn't stop with the baked-in UX either, with their Design Patterns proving popular and indeed currently being extended to including things like extending on ADF mobile and customizing the Simplified UI. More on this to come from us soon. The executive sessions emphasized the "it's a journey" phrase, illustrating that modern business applications are powered by technologies such as Cloud, Mobile, Social and Big Data and these can be harnessed to help propel your organization forward. Indeed the emphasis is away from the traditional vendor prescribed linear applications road map, and towards plotting a course based on business priorities supported by a broad range of integrated solutions. To help with this several conference sessions demoed the new "Applications Navigator" tool, developed in partnership with OUG members, which offers a visual framework to help organizations plan their Oracle Applications investments around business and technology imperatives. Initial reaction was positive, especially as customers do not need to decipher Oracle's huge product catalog and embeds the best blend of proven and integrated applications solutions. We'll share more on this when it is generally available. Several sessions focused around explanations and interpretation of Oracle OpenWorld 2013, helping highlight the key Oracle Applications messages and directions. With a relative small percentage of conference attendees also at OpenWorld (from a show of hands) this was a popular way to distill the information available down into specific items of interest for the community. Please note the original OpenWorld 2013 content is still available for download but will not remain available forever (via the Oracle website OpenWorld Content Catalog > pick a session > see the PDF download). With the release of E-Business Suite 12.2 the move to develop and deploy on the Fusion Middleware stack becomes a reality for many Oracle Applications customers. This coupled with recent E-Business Suite features such as the Integrated SOA Gateway and the E-Business Suite SDK for Java, illustrates how the gap between the technologies and techniques involved in extending E-Business Suite and Fusion Applications is quickly narrowing. We'll see this merging continue to evolve going forwards. Getting started with Oracle Cloud Applications is actually easier than many customers expected, with a broad selection of both large and medium sized organizations explaining how they added new features to their existing Oracle Applications portfolios. New functionality available from Fusion HCM and CX are popular extensions that do not have to disrupt those core business services. Coexistence is the buzzword here, and the available integration is also simpler than many expected, commonly involving an initial setup data load, then regularly incremental synchronizations, often without a need for real-time constant communication between systems. With much of this pre-built already the implementation process is also quite rapid. With most people dressed in suits, we wanted to get the conversations going without the traditional english reserve, so we decided to make ourselves a bit more obvious, as the photo below shows. This seemed to be quite successful and helped those interested identify and approach us. Keep a look out for similar again. In fact if you're in the UK there is an "Apps Transformation Day" planned by the UKOUG for the 19th March 2014, with more details to follow. Again something we'll be sure to participate in. I am hoping to attend the next half of the UKOUG annual conference, Tech13, that focuses more on Oracle technology and where there is more likely to be larger attendance of those interested in the lower-level aspects of applications customization and development. If you're going, let me know and maybe we can meet up.

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• Microsoft Sql Server 2008 R2 System Databases

  For a majority of software developers little time is spent understanding the inner workings of the database management systems (DBMS) they use to store data for their applications.  I personally place myself in this grouping. In my case, I have used various versions of Microsoft’s SQL Server (2000, 2005, and 2008 R2) and just recently learned how valuable they really are when I was preparing to deliver a lecture on "SQL Server 2008 R2, System Databases". Microsoft Sql Server 2008 R2 System DatabasesSo what are system databases in MS SQL Server, and why should I know them? Microsoft uses system databases to support the SQL Server DBMS, much like a developer uses config files or database tables to support an application. These system databases individually provide specific functionality that allows MS SQL Server to function. Name Database File Log File Master master.mdf mastlog.ldf Resource mssqlsystemresource.mdf mssqlsystemresource.ldf Model model.mdf modellog.ldf MSDB msdbdata.mdf msdblog.ldf Distribution distmdl.mdf distmdl.ldf TempDB tempdb.mdf templog.ldf Master DatabaseIf you have used MS SQL Server then you should recognize the Master database especially if you used the SQL Server Management Studio (SSMS) to connect to a user created database. MS SQL Server requires the Master database in order for DBMS to start due to the information that it stores. Examples of data stored in the Master database User Logins Linked Servers Configuration information Information on User Databases Resource DatabaseHonestly, until recently I never knew this database even existed until I started to research SQL Server system databases. The reason for this is due largely to the fact that the resource database is hidden to users. In fact, the database files are stored within the Binn folder instead of the standard MS SQL Server database folder path. This database contains all system objects that can be accessed by all other databases.  In short, this database contains all system views and store procedures that appear in all other user databases regarding system information. One of the many benefits to storing system views and store procedures in a single hidden database is the fact it improves upgrading a SQL Server database; not to mention that maintenance is decreased since only one code base has to be mainlined for all of the system views and procedures. Model DatabaseThe Model database as the name implies is the model for all new databases created by users. This allows for predefining default database objects for all new databases within a MS SQL Server instance. For example, if every database created by a user needs to have an “Audit” table when it is  created then defining the “Audit” table in the model will guarantees that the table will be located in every new database create after the model is altered. MSDB DatabaseThe MSDBdatabase is used by SQL Server Agent, SQL Server Database Mail, SQL Server Service Broker, along with SQL Server. The SQL Server Agent uses this database to store job configurations and SQL job schedules along with SQL Alerts, and Operators. In addition, this database also stores all SQL job parameters along with each job’s execution history.  Finally, this database is also used to store database backup and maintenance plans as well as details pertaining to SQL Log shipping if it is being used. Distribution DatabaseThe Distribution database is only used during replication and stores meta data and history information pertaining to the act of replication data. Furthermore, when transactional replication is used this database also stores information regarding each transaction. It is important to note that replication is not turned on by default in MS SQL Server and that the distribution database is hidden from SSMS. Tempdb DatabaseThe Tempdb as the name implies is used to store temporary data and data objects. Examples of this include temp tables and temp store procedures. It is important to note that when using this database all data and data objects are cleared from this database when SQL Server restarts. This database is also used by SQL Server when it is performing some internal operations. Typically, SQL Server uses this database for the purpose of large sort and index operations. Finally, this database is used to store row versions if row versioning or snapsot isolation transactions are being used by SQL Server. Additionally, I would love to hear from others about their experiences using system databases, tables, and objects in a real world environments.

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• Inside Red Gate - Be Reasonable!

  - by simonc

  As I discussed in my previous posts, divisions and project teams within Red Gate are allowed a lot of autonomy to manage themselves. It's not just the teams though, there's an awful lot of freedom given to individual employees within the company as well. Reasonableness How Red Gate treats it's employees is embodied in the phrase 'You will be reasonable with us, and we will be reasonable with you'. As an employee, you are trusted to do your job to the best of you ability. There's no one looking over your shoulder, no one clocking you in and out each day. Everyone is working at the company because they want to, and one of the core ideas of Red Gate is that the company exists to 'let people do the best work of their lives'. Everything is geared towards that. To help you do your job, office services and the IT department are there. If you need something to help you work better (a third or fourth monitor, footrests, or a new keyboard) then ask people in Information Systems (IS) or Office Services and you will be given it, no questions asked. Everyone has administrator access to their own machines, and you can install whatever you want on it. If there's a particular bit of software you need, then ask IS and they will buy it. As an example, last year I wanted to replace my main hard drive with an SSD; I had a summer job at school working in a computer repair shop, so knew what to do. I went to IS and asked for 'an SSD, a SATA cable, and a screwdriver'. And I got it there and then, even the screwdriver. Awesome. I screwed it in myself, copied all my main drive files across, and I was good to go. Of course, if you're not happy doing that yourself, then IS will sort it all out for you, no problems. If you need something that the company doesn't have (say, a book off Amazon, or you need some specifications printing off & bound), then everyone has a expense limit of £100 that you can use without any sign-off needed from your managers. If you need a company credit card for whatever reason, then you can get it. This freedom extends to working hours and holiday; you're expected to be in the office 11am-3pm each day, but outside those times you can work whenever you want. If you need a half-day holiday on a days notice, or even the same day, then you'll get it, unless there's a good reason you're needed that day. If you need to work from home for a day or so for whatever reason, then you can. If it's reasonable, then it's allowed. Trust issues? A lot of trust, and a lot of leeway, is given to all the people in Red Gate. Everyone is expected to work hard, do their jobs to the best of their ability, and there will be a minimum of bureaucratic obstacles that stop you doing your work. What happens if you abuse this trust? Well, an example is company trip expenses. You're free to expense what you like; food, drink, transport, etc, but if you expenses are not reasonable, then you will never travel with the company again. Simple as that. Everyone knows when they're abusing the system, so simply don't do it. Along with reasonableness, another phrase used is 'Don't be an a**hole'. If you act like an a**hole, and abuse any of the trust placed in you, even if you're the best tester, salesperson, dev, or manager in the company, then you won't be a part of the company any more. From what I know about other companies, employee trust is highly variable between companies, all the way up to CCTV trained on employee's monitors. As a dev, I want to produce well-written & useful code that solves people's problems. Being able to get whatever I need - install whatever tools I need, get time off when I need to, obtain reference books within a day - all let me do my job, and so let Red Gate help other people do their own jobs through the tools we produce. Plus, I don't think I would like working for a company that doesn't allow admin access to your own machine and blocks Facebook! Cross posted from Simple Talk.

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• Increasing efficiency of N-Body gravity simulation

  - by Postman

  I'm making a space exploration type game, it will have many planets and other objects that will all have realistic gravity. I currently have a system in place that works, but if the number of planets goes above 70, the FPS decreases an practically exponential rates. I'm making it in C# and XNA. My guess is that I should be able to do gravity calculations between 100 objects without this kind of strain, so clearly my method is not as efficient as it should be. I have two files, Gravity.cs and EntityEngine.cs. Gravity manages JUST the gravity calculations, EntityEngine creates an instance of Gravity and runs it, along with other entity related methods. EntityEngine.cs public void Update() { foreach (KeyValuePair<string, Entity> e in Entities) { e.Value.Update(); } gravity.Update(); } (Only relevant piece of code from EntityEngine, self explanatory. When an instance of Gravity is made in entityEngine, it passes itself (this) into it, so that gravity can have access to entityEngine.Entities (a dictionary of all planet objects)) Gravity.cs namespace ExplorationEngine { public class Gravity { private EntityEngine entityEngine; private Vector2 Force; private Vector2 VecForce; private float distance; private float mult; public Gravity(EntityEngine e) { entityEngine = e; } public void Update() { //First loop foreach (KeyValuePair<string, Entity> e in entityEngine.Entities) { //Reset the force vector Force = new Vector2(); //Second loop foreach (KeyValuePair<string, Entity> e2 in entityEngine.Entities) { //Make sure the second value is not the current value from the first loop if (e2.Value != e.Value ) { //Find the distance between the two objects. Because Fg = G * ((M1 * M2) / r^2), using Vector2.Distance() and then squaring it //is pointless and inefficient because distance uses a sqrt, squaring the result simple cancels that sqrt. distance = Vector2.DistanceSquared(e2.Value.Position, e.Value.Position); //This makes sure that two planets do not attract eachother if they are touching, completely unnecessary when I add collision, //For now it just makes it so that the planets are not glitchy, performance is not significantly improved by removing this IF if (Math.Sqrt(distance) > (e.Value.Texture.Width / 2 + e2.Value.Texture.Width / 2)) { //Calculate the magnitude of Fg (I'm using my own gravitational constant (G) for the sake of time (I know it's 1 at the moment, but I've been changing it) mult = 1.0f * ((e.Value.Mass * e2.Value.Mass) / distance); //Calculate the direction of the force, simply subtracting the positions and normalizing works, this fixes diagonal vectors //from having a larger value, and basically makes VecForce a direction. VecForce = e2.Value.Position - e.Value.Position; VecForce.Normalize(); //Add the vector for each planet in the second loop to a force var. Force = Vector2.Add(Force, VecForce * mult); //I have tried Force += VecForce * mult, and have not noticed much of an increase in speed. } } } //Add that force to the first loop's planet's position (later on I'll instead add to acceleration, to account for inertia) e.Value.Position += Force; } } } } I have used various tips (about gravity optimizing, not threading) from THIS question (that I made yesterday). I've made this gravity method (Gravity.Update) as efficient as I know how to make it. This O(N^2) algorithm still seems to be eating up all of my CPU power though. Here is a LINK (google drive, go to File download, keep .Exe with the content folder, you will need XNA Framework 4.0 Redist. if you don't already have it) to the current version of my game. Left click makes a planet, right click removes the last planet. Mouse moves the camera, scroll wheel zooms in and out. Watch the FPS and Planet Count to see what I mean about performance issues past 70 planets. (ALL 70 planets must be moving, I've had 100 stationary planets and only 5 or so moving ones while still having 300 fps, the issue arises when 70+ are moving around) After 70 planets are made, performance tanks exponentially. With < 70 planets, I get 330 fps (I have it capped at 300). At 90 planets, the FPS is about 2, more than that and it sticks around at 0 FPS. Strangely enough, when all planets are stationary, the FPS climbs back up to around 300, but as soon as something moves, it goes right back down to what it was, I have no systems in place to make this happen, it just does. I considered multithreading, but that previous question I asked taught me a thing or two, and I see now that that's not a viable option. I've also thought maybe I could do the calculations on my GPU instead, though I don't think it should be necessary. I also do not know how to do this, it is not a simple concept and I want to avoid it unless someone knows a really noob friendly simple way to do it that will work for an n-body gravity calculation. (I have an NVidia gtx 660) Lastly I've considered using a quadtree type system. (Barnes Hut simulation) I've been told (in the previous question) that this is a good method that is commonly used, and it seems logical and straightforward, however the implementation is way over my head and I haven't found a good tutorial for C# yet that explains it in a way I can understand, or uses code I can eventually figure out. So my question is this: How can I make my gravity method more efficient, allowing me to use more than 100 objects (I can render 1000 planets with constant 300+ FPS without gravity calculations), and if I can't do much to improve performance (including some kind of quadtree system), could I use my GPU to do the calculations?

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• What Counts for A DBA: Observant

  - by drsql

  When walking up to the building where I work, I can see CCTV cameras placed here and there for monitoring access to the building. We are required to wear authorization badges which could be checked at any time. Do we have enemies?  Of course! No one is 100% safe; even if your life is a fairy tale, there is always a witch with an apple waiting to snack you into a thousand years of slumber (or at least so I recollect from elementary school.) Even Little Bo Peep had to keep a wary lookout.    We nerdy types (or maybe it was just me?) generally learned on the school playground to keep an eye open for unprovoked attack from simpler, but more muscular souls, and take steps to avoid messy confrontations well in advance. After we’d apprehensively negotiated adulthood with varying degrees of success, these skills of watching for danger, and avoiding it,  translated quite well to the technical careers so many of us were destined for. And nowhere else is this talent for watching out for irrational malevolence so appropriate as in a career as a production DBA.   It isn’t always active malevolence that the DBA needs to watch out for, but the even scarier quirks of common humanity.  A large number of the issues that occur in the enterprise happen just randomly or even just one time ever in a spurious manner, like in the case where a person decided to download the entire MSDN library of software, cross join every non-indexed billion row table together, and simultaneously stream the HD feed of 5 different sporting events, making the network access slow while the corporate online sales just started. The decent DBA team, like the going, gets tough under such circumstances. They spring into action, checking all of the sources of active information, observes the issue is no longer happening now, figures that either it wasn’t the database’s fault and that the reboot of the whatever device on the network fixed the problem.  This sort of reactive support is good, and will be the initial reaction of even excellent DBAs, but it is not the end of the story if you really want to know what happened and avoid getting called again when it isn’t even your fault.   When fires start raging within the corporate software forest, the DBA’s instinct is to actively find a way to douse the flames and get back to having no one in the company have any idea who they are.  Even better for them is to find a way of killing a potential problem while the fires are small, long before they can be classified as raging. The observant DBA will have already been monitoring the server environment for months in advance.  Most troubles, such as disk space and security intrusions, can be predicted and dealt with by alerting systems, whereas other trouble can come out of the blue and requires a skill of observing ongoing conditions and noticing inexplicable changes that could signal an emerging problem.  You can’t automate the DBA, because the bankable skill of a DBA is in detecting the early signs of unexpected problems, and working out how to deal with them before anyone else notices them.    To achieve this, the DBA will check the situation as it is currently happening,  and in many cases is likely to have been the person who submitted the problem to the level 1 support person in the first place, just to let the support team know of impending issues (always well received, I tell you what!). Database and host computer settings, configurations, and even critical data might be profiled and captured for later comparisons. He’ll use Monitoring tools, built-in, commercial (Not to be too crassly commercial or anything, but there is one such tool is SQL Monitor) and lots of homebrew monitoring tools to monitor for problems and changes in the server environment.   You will know that you have it right when a support call comes in and you can look at your monitoring tools and quickly respond that “response time is well within the normal range, the query that supports the failing interface works perfectly and has actually only been called 67% as often as normal, so I am more than willing to help diagnose the problem, but it isn’t the database server’s fault and is probably a client or networking slowdown causing the interface to be used less frequently than normal.” And that is the best thing for any DBA to observe…

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• IE9, LightSwitch Beta 2 and Zune HD: A Study in Risk Management?

  - by andrewbrust

  Photo by parl, 'Risk.’ Under Creative Commons Attribution-NonCommercial-NoDerivs License This has been a busy week for Microsoft, and for me as well.  On Monday, Microsoft launched Internet Explorer 9 at South by Southwest (SXSW) in Austin, TX.  That evening I flew from New York to Seattle.  On Tuesday morning, Microsoft launched Visual Studio LightSwitch, Beta 2 with a Go-Live license, in Redmond, and I had the privilege of speaking at the keynote presentation where the announcement was made.  Readers of this blog know I‘m a fan of LightSwitch, so I was happy to tell the app dev tools partners in the audience that I thought the LightSwitch extensions ecosystem represented a big opportunity – comparable to the opportunity when Visual Basic 1.0 was entering its final beta roughly 20 years ago.  On Tuesday evening, I flew back to New York (and wrote most of this post in-flight). Two busy, productive days.  But there was a caveat that impacts the accomplishments, because Monday was also the day reports surfaced from credible news agencies that Microsoft was discontinuing its dedicated Zune hardware efforts.  While the Zune brand, technology and service will continue to be a component of Windows Phone and a piece of the Xbox puzzle as well, speculation is that Microsoft will no longer be going toe-to-toe with iPod touch in the portable music player market. If we take all three of these developments together (even if one of them is based on speculation), two interesting conclusions can reasonably be drawn, one good and one less so. Microsoft is doubling down on technologies it finds strategic and de-emphasizing those that it does not.  HTML 5 and the Web are strategic, so here comes IE9, and it’s a very good browser.  Try it and see.  Silverlight is strategic too, as is SQL Server, Windows Azure and SQL Azure, so here comes Visual Studio LightSwitch Beta 2 and a license to deploy its apps to production.  Downloads of that product have exceeded Microsoft’s projections by more than 50%, and the company is even citing analyst firms’ figures covering the number of power-user developers that might use it. (I happen to think the product will be used by full-fledged developers as well, but that’s a separate discussion.) Windows Phone is strategic too…I wasn’t 100% positive of that before, but the Nokia agreement has made me confident.  Xbox as an entertainment appliance is also strategic.  Standalone music players are not strategic – and even if they were, selling them has been a losing battle for Microsoft.  So if Microsoft has consolidated the Zune content story and the ZunePass subscription into Xbox and Windows Phone, it would make sense, and would be a smart allocation of resources.  Essentially, it would be for the greater good. But it’s not all good.  In this scenario, Zune player customers would lose out.  Unless they wanted to switch to Windows Phone, and then use their phone’s battery for the portable media needs, they’re going to need a new platform.  They’re going to feel abandoned.  Even if Zune lives, there have been other such cul de sacs for customers.  Remember SPOT watches?  Live Spaces?  The original Live Mesh?  Microsoft discontinued each of these products.  The company is to be commended for cutting its losses, as admitting a loss isn’t easy.  But Redmond won’t be well-regarded by the victims of those decisions.  Instead, it gets black marks. What’s the answer?  I think it’s a bit like the 1980’s New York City “don’t block the box” gridlock rules: don’t enter an intersection unless you see a clear path through it.  If the light turns red and you’re blocking the perpendicular traffic, that’s your fault in judgment.  You get fined and get points on your license and you don’t get to shrug it off as beyond your control.  Accountability is key.  The same goes for Microsoft.  If it decides to enter a market, it should see a reasonable path through success in that market. Switching analogies, Microsoft shouldn’t make investments haphazardly, and it certainly shouldn’t ask investors to buy into a high-risk fund that is sold as safe and which offers only moderate returns.  People won’t continue to invest with a fund manager with a track record of over-zealous, imprudent, sub-prime investments.  The same is true on the product side for Microsoft, and not just with music players and geeky wrist watches.  It’s true of Web browsers, and line-of-business app dev tools, and smartphones, and cloud platforms and operating systems too.  When Microsoft is casual about its own risk, it raises risk for its customers, and weakens its reputation, market share and credibility.  That doesn’t mean all risk is bad, but it does mean no product team’s risk should be taken lightly. For mutual fund companies, it’s the CEO’s job to give his fund managers autonomy, but to make sure they’re conforming to a standard of rational risk management.  Because all those funds carry the same brand, and many of them serve the same investors. The same goes for Microsoft, its product portfolio, its executive ranks and its product managers.

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• State of the (Commerce) Union: What the healthcare.gov hiccups teach us about the commerce customer experience

  - by Katrina Gosek

  Guest Post by Brenna Johnson, Oracle Commerce Product A lot has been said about the healthcare.gov debacle in the last week. Regardless of your feelings about the Affordable Care Act, there’s a hidden issue in this story that most of the American people don’t understand: delivering a great commerce customer experience (CX) is hard. It shouldn’t be, but it is. The reality of the government’s issues getting the healthcare site up and running smooth is something we in the online commerce community know too well.  If there’s one thing the botched launch of the site has taught us, it’s that regardless of the size of your budget or the power of an executive with a high-profile project, some of the biggest initiatives with the most attention (and the most at stake) don’t go as planned. It may even give you a moment of solace – we have the same issues! But why?  Organizations engage too many separate vendors with different technologies, running sections or pieces of a site to get live. When things go wrong, it takes time to identify the problem – and who or what is at the center of it. Unfortunately, this is a brittle way of setting up a site, making it susceptible to breaks, bugs, and scaling issues. But, it’s the reality of running a site with legacy technology constraints in today’s demanding, customer-centric market. This approach also means there’s also a lot of cooks in lots of different kitchens. You’ve got development and IT, the business and the marketing team, an external Systems Integrator to bring it all together, a digital agency or consultant, QA, product experts, 3rd party suppliers, and the list goes on. To complicate things, different business units are held responsible for different pieces of the site and managing different technologies. And again – due to legacy organizational structure and processes, this is all accepted as the normal State of the Union. Digital commerce has been commonplace for 15 years. Yet, getting a site live, maintained and performing requires orchestrating a cast of thousands (or at least, dozens), big dollars, and some finger-crossing. But it shouldn’t. The great thing about the advent of mobile commerce and the continued maturity of online commerce is that it’s forced organizations to think from the outside, in. Consumers – whether they’re shopping for shoes or a new healthcare plan – don’t care about what technology issues or processes you have behind the scenes. They just want it to work.  They want their experience to be easy, fast, and tailored to them and their needs – whatever they are. This doesn’t sound like a tall order to the American consumer – especially since they interact with sites that do work smoothly.  But the reality is that it takes scores of people, teams, check-ins, late nights, testing, and some good luck to get sites to run, and even more so at Black Friday (or October 1st) traffic levels.  The last thing on a customer’s mind is making excuses for why they can’t buy a product – just get it to work. So what is the government doing? My guess is working day and night to get the site performing  - and having to throw big money at the problem. In the meantime they’re sending frustrated online users to the call center, or even a location where a trained “navigator” can help them in-person to complete their selection. Sounds a lot like multichannel commerce (where broken communication between siloed touchpoints will only frustrate the consumer more). One thing we’ve learned is that consumers spend their time and money with brands they know and trust. When sites are easy to use and adapt to their needs, they tend to spend more, come back, and even become long-time loyalists. Achieving this may require moving internal mountains, but there’s too much at stake to ignore the sea change in how organizations are thinking about their customer. If the thought of re-thinking your internal teams, technologies, and processes sounds like a headache, think about the pain associated with losing valuable customers – and dollars. Regardless if you’re in B2B or B2C, it’s guaranteed that your competitors are making CX a priority. Those early to the game who have made CX a priority have already begun to outpace their competition. So as you’re planning for 2014, look to the news this week. Make sure the customer experience is a focus at your organization. Expectations are at record highs. Map your customer’s journey, and think from the outside, in. How easy is it for your customers to do business with you? If they interact with many touchpoints across your organization, are the call center, website, mobile environment, or brick and mortar location in sync? Do you have the technology in place to achieve this? It’s time to give the people what they want!

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• Exiting a reboot loop

  - by user12617035

  If you're in a situation where the system is panic'ing during boot, you can use # boot net -s to regain control of your system. In my case, I'd added some diagnostic code to a (PCI) driver (that is used to boot the root filesystem). There was a bug in the driver, and each time during boot, the bug occurred, and so caused the system to panic: ... 000000000180b950 genunix:vfs_mountroot+60 (800, 200, 0, 185d400, 1883000, 18aec00) %l0-3: 0000000000001770 0000000000000640 0000000001814000 00000000000008fc %l4-7: 0000000001833c00 00000000018b1000 0000000000000600 0000000000000200 000000000180ba10 genunix:main+98 (18141a0, 1013800, 18362c0, 18ab800, 180e000, 1814000) %l0-3: 0000000070002000 0000000000000001 000000000180c000 000000000180e000 %l4-7: 0000000000000001 0000000001074800 0000000000000060 0000000000000000 skipping system dump - no dump device configured rebooting... If you're logged in via the console, you can send a BREAK sequence in order to gain control of the firmware's (OBP's) prompt. Enter Ctrl-Shift-[ in order to get the TELNET prompt. Once telnet has control, enter this: telnet> send brk You'll be presented with OBP's prompt: ok You then enter the following in order to boot into single-user mode via the network: ok boot net -s Note that booting from the network under Solaris will implicitly cause the system to be INSTALLED with whatever software had last been configured to be installed. However, we are using boot net -s as a "handle" with which to get at the Solaris prompt. Once at that prompt, we can perform actions as root that will let us back out our buggy driver (ok... MY buggy driver :-)) ...and replace it with the original, non-buggy driver. Entering the boot command caused the following output, as well as left us at the Solaris prompt (in single-user-mode): Sun Blade 1500, No Keyboard Copyright 1998-2004 Sun Microsystems, Inc. All rights reserved. OpenBoot 4.16.4, 1024 MB memory installed, Serial #53463393. Ethernet address 0:3:ba:2f:c9:61, Host ID: 832fc961. Rebooting with command: boot net -s Boot device: /pci@1f,700000/network@2 File and args: -s 1000 Mbps FDX Link up Timeout waiting for ARP/RARP packet Timeout waiting for ARP/RARP packet 4000 1000 Mbps FDX Link up Requesting Internet address for 0:3:ba:2f:c9:61 SunOS Release 5.10 Version Generic_118833-17 64-bit Copyright 1983-2005 Sun Microsystems, Inc. All rights reserved. Use is subject to license terms. Booting to milestone "milestone/single-user:default". Configuring devices. Using RPC Bootparams for network configuration information. Attempting to configure interface bge0... Configured interface bge0 Requesting System Maintenance Mode SINGLE USER MODE # Our goal is to now move to the directory containing the buggy driver and replace it with the original driver (that we had saved away before ever loading our buggy driver! :-) However, since we booted from the network, the root filesystem ("/") is NOT mounted on one of our local disks. It is mounted on an NFS filesystem exported by our install server. To verify this, enter the following command: # mount | head -1 / on my-server:/export/install/media/s10u2/solarisdvd.s10s_u2dvd/latest/Solaris_10/Tools/Boot remote/read/write/setuid/devices/dev=4ac0001 on Wed Dec 31 16:00:00 1969 As a result, we have to create a temporary mount point and then mount the local disk onto that mount point: # mkdir /tmp/mnt # mount /dev/dsk/c0t0d0s0 /tmp/mnt Note that your system will not necessarily have had its root filesystem on "c0t0d0s0". This is something that you should also have recorded before you ever loaded your.. er... "my" buggy driver! :-) One can find the local disk mounted under the root filesystem by entering: # df -k / Filesystem kbytes used avail capacity Mounted on /dev/dsk/c0t0d0s0 76703839 4035535 71901266 6% / To continue with our example, we can now move to the directory of buggy-driver in order to replace it with the original driver. Note that /tmp/mnt is prefixed to the path of where we'd "normally" find the driver: # cd /tmp/mnt/platform/sun4u/kernel/drv/sparcv9 # ls -l pci\* -rw-r--r-- 1 root root 288504 Dec 6 15:38 pcisch -rw-r--r-- 1 root root 288504 Dec 6 15:38 pcisch.aar -rwxr-xr-x 1 root sys 211616 Jun 8 2006 pcisch.orig # cp -p pcisch.orig pcisch We can now synchronize any in-memory filesystem data structures with those on disk... and then reboot. The system will then boot correctly... as expected: # sync;sync # reboot syncing file systems... done Sun Blade 1500, No Keyboard Copyright 1998-2004 Sun Microsystems, Inc. All rights reserved. OpenBoot 4.16.4, 1024 MB memory installed, Serial #xxxxxxxx. Ethernet address 0:3:ba:2f:c9:61, Host ID: yyyyyyyy. Rebooting with command: boot Boot device: /pci@1e,600000/ide@d/disk@0,0:a File and args: SunOS Release 5.10 Version Generic_118833-17 64-bit Copyright 1983-2005 Sun Microsystems, Inc. All rights reserved. Use is subject to license terms. Hostname: my-host NIS domain name is my-campus.Central.Sun.COM my-host console login: ...so that's how it's done! Of course, the easier way is to never write a buggy-driver... but.. then.. we all "have an eraser on the end of each of our pencils"... don't we ? :-) "...thank you... and good night..."

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• What's New in Oracle VM VirtualBox 4.2?

  - by Fat Bloke

  A year is a long time in the IT industry. Since the last VirtualBox feature release, which was a little over a year ago, we've seen: new releases of cool new operating systems, such as Windows 8, ChromeOS, and Mountain Lion; we've seen a myriad of new Linux releases from big Enterprise class distributions like Oracle 6.3, to accessible desktop distros like Ubuntu 12.04 and Fedora 17; and we've also seen the spec of a typical PC or laptop double in power. All of these events have influenced our new VirtualBox version which we're releasing today. Here's how... Powerful hosts  One of the trends we've seen is that as the average host platform becomes more powerful, our users are consistently running more and more vm's. Some of our users have large libraries of vm's of various vintages, whilst others have groups of vm's that are run together as an assembly of the various tiers in a multi-tiered software solution, for example, a database tier, middleware tier, and front-ends.  So we're pleased to unveil a more powerful VirtualBox Manager to address the needs of these users: VM Groups Groups allow you to organize your VM library in a sensible way, e.g.  by platform type, by project, by version, by whatever. To create groups you can drag one VM onto another or select one or more VM's and choose Machine...Group from the menu bar. You can expand and collapse groups to save screen real estate, and you can Enter and Leave a group (think iPad navigation here) by using the right and left arrow keys when groups are selected. But groups are more than passive folders, because you can now also perform operations on groups, rather than all the individual VMs. So if you have a multi-tiered solution you can start the whole stack up with just one click. Autostart Many VirtualBox users run dedicated services in their VMs, for example, running a Wiki. With these types of VM workloads, you really want the VM start up when the host machine boots up. So with 4.2 we've introduced a cross-platform Auto-start mechanism to allow you to treat VMs as host services. Headless VM Launching With VM's such as web servers, wikis, and other types of server-class workloads, the Console of the VM is pretty much redundant. For some time now VirtualBox has offered a separate launch mechanism for these VM's, namely the command-line interface commands VBoxHeadless or VBoxManage startvm ... --type headless commands. But with 4.2 we also allow you launch headless VMs from the Manager. Simply hold down Shift when launching the VM from the Manager.  It's that easy. But how do you stop a headless VM? Well, with 4.2 we allow you to Close the VM from the Manager. (BTW best to use the ACPI Shutdown method which allows the guest VM to close down gracefully.) Easy VM Creation For our expert users, the  New VM Wizard was a little tiresome, so now there's a faster 2-click VM creation mode. Just Hide the description when creating a new VM. Powerful VMs  As the hosts have become more powerful, so are the guests that are running inside them. Here are some of the 4.2 features to accommodate them: Virtual Network Interface Cards  With 4.2, it's now possible to create VMs with up to 36 NICs, when using the ICH9 chipset emulation. But with great power comes great responsibility (didn't Obi-Wan say something similar?), and so we have also introduced bandwidth limiting to prevent a rogue VM stealing the whole pipe. VLAN tagging Some of our users leverage VLANs extensively so we've enhanced the E1000 NICs to support this.  Processor Performance If you are running a CPU which supports Nested Paging (aka EPT in the Intel world) such as most of the Core i5 and i7 CPUs, or are running an AMD Bulldozer or later, you should see some performance improvements from our work with these processors. And while we're talking Processors, we've added support for some of the more modern VIA CPUs too. Powerful Automation Because VirtualBox runs atop a fully blown operating system, it makes sense to leverage the capabilities of the host to run scripts that can drive the guest VMs. Guest Automation was introduced in a prior release but with 4.2 we've revamped the APIs to allow a richer and more powerful set of operations to be executed by the guest. Check out the IGuest APIs in the VirtualBox Programming Guide and Reference (SDK). Powerful Platforms  All the hardcore engineering that has gone into 4.2 has been done for a purpose and that is to deliver a fast and powerful engine that can run almost any x86 OS because of the integrity of the virtualization. So we're pleased to add support for these platforms: Mac OS X "Mountain Lion"  Windows 8 Windows Server 2012 Ubuntu 12.04 (“Precise Pangolin”) Fedora 17 Oracle Linux 6.3  Here's the proof: We don't have time to go into the myriad of smaller improvements such as support for burning audio CDs from a guest, bi-directional clipboard control,  drag-and-drop of files into Linux guests, etc. so we'll leave that as an exercise for the user as soon as you've downloaded from the Oracle or community site and taken a peek at the User Guide. So all in all, a pretty solid release, one that we hope you'll enjoy discovering. - FB 

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• Dissertation about website and database security - in need of some pointers

  - by ClarkeyBoy

  Hi, I am on my dissertation in my final year at university at the moment. One of the areas I need to research is security - for both websites and for databases. I currently have sections on the following: Website Form security - such as data validation. This section is more about preventing errors made by legitimate users as much as possible rather than stopping hackers, for example comparing a field to a regular expression and giving them meaningful feedback on any errors which did occur so as to stop it happening again. Constraints. For example if a value must be true or false then use a checkbox. If it is likely to be one of several values then use a dropdown or a set of radio boxes, and so on. If the value is unpredictable then use regular expressions to limit what characters they are allowed to enter, and to restrict the length of the string, and sometimes to limit the format (such as for dates / times, post codes and so on). Sometimes you can limit permissions to the form. This is on the occasion that you know exactly who (whether it be peoples names or a group of people - such as administrators or employees) is going to need access to the form. Restricting permissions will stop members of the public from being able to access the form. Symbols or strings which could be used maliciously or cause the website to act incorrectly (such as the script tag) should be filtered out or html encoded. Captcha images can be used to prevent automated systems from filling in and submitting the form. There are some hacks for file uploads - such as using double extensions - which can allow hackers to upload malicious files. Databases (this is nowhere near done yet but the sections I have planned are listed below) SQL statements vs stored procedures Throwing an error when one of the variables contains particular characters or groups of characters (I cant remember what characters they are, but I have seen a message thrown back at me before where I have tried to enter html or something into a text area). SQL Injection - and ways around it, with some examples. Does anyone have any hints and tips on where I could go for some decent, reliable information either about these areas or about other areas of security that I could cover? Thanks in advance. Regards, Richard PS I am a complete newbie when it comes to security, so please be patient with me. If any of the information I have put down is wrong or could be sub-sectioned then please feel free to say so.

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