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• BPM11g Launch - Spotlight on Innovation: A Unified Business Process Management Solution June 17th 2

  - by Jürgen Kress

  Spotlight on Innovation: A Unified Business Process Management Solution Thursday, June 17th, 2010 10 a.m. PT / 18:00 UK / 19:00 CET Presented by: Hasan Rizvi Senior Vice President Oracle Product Management Business Process Management (BPM) is essential for managing change and increasing business visibility, agility, and efficiency. To make the most of BPM, businesses today need to benefit from a new generation of process management solutions. Join Hasan Rizvi, Senior Vice President, Oracle Product Development, as he discusses Oracle’s innovations in the new BPM Suite 11g which will define the next generation of process management. Discover how you can leverage this complete, open, and integrated BPM solution that delivers: Management of all types of processes; including system, human, document, and decision-centric A simplified path to achieving greater business visibility, agility, and efficiency A unified process foundation that simplifies process management with a unified process engine and preintegration of process subsystems User-centric design that simplifies process modeling and interaction Social BPM interaction that provides social computing in the context of BPM to simplify and add richness to collaboration Register today for this live Webcast, another edition in a series introducing the next wave of products in Oracle Fusion Middleware 11g. Did you missed our BPM 11g webcast with Clemens Utschig-Utschig? The recorded version is now available! Here is your feedback: First experience with BPMN 2.0 in Oracle BPM Studio 11g by Hajo Normann Warum Oracle BPM Studio 11g? by Torsten Winterberg Oracle BPM 11g, less is more by Léon Smiers Oracle BPM 11g Integration with ADF and WebCenter Suite by Andrejus Baranovskis Oracle BPM11g available! by Guido Schmutz Listen to more feedback here. If you are working on BPM 11g projects and you would like to attend a hands-on training session, please contact Jürgen Kress. Technorati Tags: BPM,BPMN2.0,SOA,Hasan Rizvi,SOA Partner Community

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• Tips On Using The Service Contracts Import Program

  - by LuciaC

  Prior to release 12.1 there was no supported way to import contracts into the EBS Service Contracts application - there were no public APIs nor contract load programs provided.  From release 12.1 onwards the 'Service Contracts Import Program' is provided to load service contracts into the application. The Service Contracts Import functionality is explained in How to Use the Service Contracts Import Program - Scope and Limitations (Doc ID 1057242.1).  This note includes an attached document which explains the program architecture, shows the Entity Relationship Diagram and details the interface table definitions. The Import program takes data from the interface tables listed below and populates the contracts schema tables:  OKS_USAGE_COUNTERS_INTERFACE OKS_SALES_CREDITS_INTERFACEOKS_NOTES_INTERFACEOKS_LINES_INTERFACEOKS_HEADERS_INTERFACEOKS_COVERED_LEVELS_INTERFACEThese interface tables must be loaded via a custom load program.The Service Contracts Import concurrent request is then submitted to create contracts from this legacy data. The parameters to run the Import program are:  Parameter Description  Mode Validate only, Import  Batch Number Batch_Id (unique id populated into the OKS_HEADERS_INTERFACE table)  Number of Workers Number of workers required (these are spawned as separate sub-requests)  Commit size Represents number of successfully processed contracts commited to database The program spawns sub-requests for the import worker(s) and the 'Service Contracts Import Report'.  The data is validated prior to import and into the Contracts tables and will report errors in the Service Contracts Import Report program output file (Import Execution Report).  Troubleshooting tips are provided in R12.1 - Common Service Contract Import Errors (Doc ID 762545.1); this document lists some, but not all, import errors.  The document will be updated over time.  Additional help is given in Debugging Tip for Service Contracts Import Errors (Doc ID 971426.1).After you successfully import contracts, you can purge the records from the interface tables by running the Service Contracts Import Purge concurrent program. Note that there is no supported way to mass delete data from the Contracts schema tables once they are populated, so data loaded by the Import program must be fully tested and verified before the program is run to load data into a Production system.A Service Contracts Import Test program has been provided which will take an existing contract in the application and load the interface tables using the data from that contract.  This can be used as an example for guidance on how to load the interface tables.  The Test program functionality is explained in How to Use the Service Contracts Test Import Program Provided in Release 12.1 (Doc ID 761209.1).  Note that the Test program has some limitations which do not apply to the full Import program and is not a supported program, it is simply a testing tool.  

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• My New Job

  - by Stuart Brierley

  Last year I started a new job with a logistics company in the North of England, where I was responsible for the management, design and development of IT Integration strategies, architectures and solutions using BizTalk Server 2009.  This included the design and implementation of the BizTalk Server 2009 infrastructure, the definition of development standards, mentoring a fellow developer in the ways of BizTalk and migrating a number of existing solutions from Softshare over to BizTalk 2009. Unfortunately I then realised that, following this initial set up, there didn't actually seem to be that much BizTalk work for me to get stuck into and reluctantly I have now moved on from this role to a very similar role with the country's largest office supplies company.  Based in Sheffield, we distribute office supplies on a UK wide basis and computer supplies across Europe. The situation here is slightly different than when I first joined my previous employer.  Whereas that was a green field installation with no previous BizTalk solutions in place, my new employer currently has a number of live BizTalk 2000 (!) and BizTalk 2006 solutions in place.  Unfortunately the infrastructure around these is less than ideal; with no clear distinction between development and test environments and no source control what so ever! We are currently building a proposal for a new BizTalk Server 2010 implementation, where I am hopeful of being able to implement fully independent development, test and pseudo-live environments, alongside an enterprise level live installation.  We should also be introducing Team Foundation Server to the development process, thereby giving us some much needed source control capabilities. Following this is likely to be a period of migration for the existing BizTalk Solutions, along with the onward development of new projects and initiatives - I'm hoping to be a busy man for the forseeable future :o)

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• We're Back: I'm Here

  - by [email protected]

  After a busy Fall and Winter post-Oracle OpenWorld 2009 Oracle's Application Strategy Blog is back. More on what we've been up to shortly. Me, I'm blogging here for the first time. After nearly 6 years at Oracle working on the Oracle Fusion Middleware business I've recently joined the Oracle Applications team. For me, what's old is new again. Prior to working on applications infrastructure at Oracle...and at BEA Systems before that...I worked at PeopleSoft in a number of roles spanning Enterprise Performance Management, Supply Chain, Public Sector and Financial Services and more. Some of the acronyms are the same, there are (of course) some new ones too. But what I'm really excited about is the intersection of Enterprise Applications and Applications Infrastructure that's happening right now. "Aligning IT with Business Strategy" has been the buzzphrase for longer than we can all remember---but what I've seen over the past 5 months makes me start to believe that it's finally starting to happen.

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• Know More About Oracle Row Lock

  - by Liu Maclean(???)

  ??????Oracle??????????row lock,??ORACLE????????????????????,row lock???????????????????????????????,??Server Process?pin????block buffer????????? ????????,?process A ??update???????? Z?????????, ???????rollback???commit;??Process B??????DML??, ???????rowid???? Z???, ???????????process A????????ITL???,????????cleanout??,????????row???????????commit, ???????Process B????”enq: TX – row lock contention”??????? ????Process B????????????? ?????????Process A???????row,??Process B???????”enq: TX – row lock contention”???? ????????  ????????: SESSION A: SQL> select * from v$version; BANNER ---------------------------------------------------------------- Oracle Database 10g Enterprise Edition Release 10.2.0.5.0 - 64bi PL/SQL Release 10.2.0.5.0 - Production CORE    10.2.0.5.0      Production TNS for Linux: Version 10.2.0.5.0 - Production NLSRTL Version 10.2.0.5.0 - Production SQL> select * from global_name; GLOBAL_NAME -------------------------------------------------------------------------------- www.oracledatabase12g.com SQL> create table maclean_lock(t1 int); Table created. SQL> insert into maclean_lock values (1); 1 row created. SQL> commit; Commit complete. SQL> select dbms_rowid.rowid_block_number(rowid),dbms_rowid.rowid_relative_fno(rowid) from maclean_lock; DBMS_ROWID.ROWID_BLOCK_NUMBER(ROWID) DBMS_ROWID.ROWID_RELATIVE_FNO(ROWID) ------------------------------------ ------------------------------------                                67642                                    1 SQL>  select distinct sid from v$mystat;        SID ----------        142 SQL> select pid,spid from v$process where addr = ( select paddr from v$session where sid=(select distinct sid from v$mystat));        PID SPID ---------- ------------         17 15636 ??SESSION A ????savepoint ,?update ?????????         SQL>  savepoint NONLOCK; Savepoint created. SQL> select * From v$Lock where sid=142; no rows selected SQL> set linesize 140 pagesize 1400 SQL>  update maclean_lock set t1=t1+2; 1 row updated. SQL> select * From v$Lock where sid=142; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 0000000091FC69F0 0000000091FC6A18        142 TM      55829          0          3          0          6          0 00000000914B4008 00000000914B4040        142 TX     393232        609          6          0          6          0         SQL> select dump(3,16) from dual; DUMP(3,16) -------------------------------------------------------------------------------- Typ=2 Len=2: c1,4 ALTER SYSTEM DUMP DATAFILE 1 BLOCK 67642;  Object id on Block? Y  seg/obj: 0xda16  csc: 0x00.234718  itc: 2  flg: O  typ: 1 - DATA      fsl: 0  fnx: 0x0 ver: 0x01  Itl           Xid                  Uba         Flag  Lck        Scn/Fsc 0x01   0x000a.00f.000001e0  0x00800075.02a6.29  C---    0  scn 0x0000.00234711 0x02   0x0007.018.000001fe  0x0080065c.017a.02  ----    1  fsc 0x0000.00000000 data_block_dump,data header at 0x81d185c =============== tsiz: 0x1fa0 hsiz: 0x14 pbl: 0x081d185c bdba: 0x0041083a      76543210 flag=-------- ntab=1 nrow=1 frre=-1 fsbo=0x14 fseo=0x1f9a avsp=0x1f83 tosp=0x1f83 0xe:pti[0]      nrow=1  offs=0 0x12:pri[0]     offs=0x1f9a block_row_dump: tab 0, row 0, @0x1f9a tl: 6 fb: --H-FL-- lb: 0x2  cc: 1 col  0: [ 2]  c1 04 end_of_block_dump ?? BLOCK DUMP ???? ??????XID=0x0007.018.000001fe ?transaction?? lb:0x1 ??SESSION B ,?????UPDATE?? ???enq: TX - row lock contention ?? SQL> select distinct sid from v$mystat;        SID ----------        140 SQL> select pid,spid from v$process where addr = ( select paddr from v$session where sid=(select distinct sid from v$mystat));        PID SPID ---------- ------------         24 15652 SQL> alter system set "_trace_events"='10000-10999:255:24'; System altered.         SQL> update maclean_lock set t1=t1+2; select * From v$Lock where sid=142 or sid=140 order by sid; SESSION C: SQL> select * From v$Lock where sid=142 or sid=140 order by sid; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 0000000091FC6B10 0000000091FC6B38        140 TM      55829          0          3          0         84          0 00000000924F4A58 00000000924F4A78        140 TX     458776        510          0          6         84          0 00000000914B51E8 00000000914B5220        142 TX     458776        510          6          0        312          1 0000000091FC69F0 0000000091FC6A18        142 TM      55829          0          3          0        312          0 ???? SESSION B SID=140 ?SESSION A ?TX ENQUEUE ?X mode?REQUEST SQL> oradebug dump systemstate 266; Statement processed. SESSION B waiter's enqueue lock       SO: 0x924f4a58, type: 5, owner: 0x92bb8dc8, flag: INIT/-/-/0x00       (enqueue) TX-00070018-000001FE    DID: 0001-0018-00000022       lv: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  res_flag: 0x6       req: X, lock_flag: 0x0, lock: 0x924f4a78, res: 0x925617c0       own: 0x92b76be0, sess: 0x92b76be0, proc: 0x92a737a0, prv: 0x925617e0 TX-00070018-000001FE=> TX 458776 510 SESSION A owner's enqueue lock       SO: 0x914b51e8, type: 40, owner: 0x92b796d0, flag: INIT/-/-/0x00       (trans) flg = 0x1e03, flg2 = 0xc0000, prx = 0x0, ros = 2147483647 bsn = 0xed5 bndsn = 0xee7 spn = 0xef7       efd = 3       file:xct.c lineno:1179       DID: 0001-0011-000000C2       parent xid: 0x0000.000.00000000       env: (scn: 0x0000.00234718  xid: 0x0007.018.000001fe  uba: 0x0080065c.017a.02  statement num=0  parent xid: xid: 0x0000.000.00000000  scn: 0x00 00.00234718 0sch: scn: 0x0000.00000000)       cev: (spc = 7818  arsp = 914e8310  ubk tsn: 1 rdba: 0x0080065c  useg tsn: 1 rdba: 0x00800069             hwm uba: 0x0080065c.017a.02  col uba: 0x00000000.0000.00             num bl: 1 bk list: 0x91435070)             cr opc: 0x0 spc: 7818 uba: 0x0080065c.017a.02       (enqueue) TX-00070018-000001FE    DID: 0001-0011-000000C2       lv: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  res_flag: 0x6       mode: X, lock_flag: 0x0, lock: 0x914b5220, res: 0x925617c0       own: 0x92b796d0, sess: 0x92b796d0, proc: 0x92a6ffd8, prv: 0x925617d0        xga: 0x8b7c6d40, heap: UGA       Trans IMU st: 2 Pool index 65535, Redo pool 0x914b58d0, Undo pool 0x914b59b8       Redo pool range [0x86de640 0x86de640 0x86e0e40]       Undo pool range [0x86dbe40 0x86dbe40 0x86de640]         ----------------------------------------         SO: 0x91435070, type: 39, owner: 0x914b51e8, flag: -/-/-/0x00         (List of Blocks) next index = 1         index   itli   buffer hint   rdba       savepoint         -----------------------------------------------------------             0      2   0x647f1fc8    0x41083a     0xee7 ?SESSION A? ROLLBACK ?savepoint: SQL> rollback to NONLOCK; Rollback complete. ????savepoint ??update??????? ??UPDATE???????? ROLLBACK: SQL> select * From v$Lock where sid=142 or sid=140; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 00000000924F4A58 00000000924F4A78        140 TX     458776        510          0          6        822          0 0000000091FC6B10 0000000091FC6B38        140 TM      55829          0          3          0        822          0 00000000914B51E8 00000000914B5220        142 TX     458776        510          6          0       1050          1 ???? SESSION A 142 ???SAVEPOINT ???????TM LOCK ????? ROLLBACK TO SAVEPOINT?????SESSION???TX LOCK!!!! ??????SESSION 142???TX ID1=458776 ID2=510, ????ROLLBACK TO SAVEPOINT?????????ABORT TRANSACTION ?? SESSION B  SID=140??  SESSION A ?? , ?????????SESSION B? update???HANG?? ?????????CACHE?????:  Object id on Block? Y  seg/obj: 0xda16  csc: 0x00.2347b7  itc: 2  flg: O  typ: 1 - DATA      fsl: 0  fnx: 0x0 ver: 0x01  Itl           Xid                  Uba         Flag  Lck        Scn/Fsc 0x01   0x000a.00f.000001e0  0x00800075.02a6.29  C---    0  scn 0x0000.00234711 0x02   0x0000.000.00000000  0x00000000.0000.00  ----    0  fsc 0x0000.00000000 data_block_dump,data header at 0x745d85c =============== tsiz: 0x1fa0 hsiz: 0x14 pbl: 0x0745d85c bdba: 0x0041083a      76543210 flag=-------- ntab=1 nrow=1 frre=-1 fsbo=0x14 fseo=0x1f9a avsp=0x1f83 tosp=0x1f83 0xe:pti[0]      nrow=1  offs=0 0x12:pri[0]     offs=0x1f9a block_row_dump: tab 0, row 0, @0x1f9a tl: 6 fb: --H-FL-- lb: 0x0  cc: 1 col  0: [ 2]  c1 02 end_of_block_dump ???? ITL=0x02? ?????????,col  0: [ 2]  c1 02 ????????? ?????????SESSION D ,??????row lock?? ?UPDATE???????? SESSION D: SQL> update maclean_lock set t1=t1+2; 1 row updated. SQL> rollback; Rollback complete. ??SESSION B ??????????? ?????ORACLE????????, ??????????? TX lock?? row lock , ????????2??? row lock?????????, ?TX lock????????ENQUEUE LOCK???? ?????????PROCESS K?DML???????????????????????,??????????TX LOCK, ????PROCESS Z?????????????????????????ROW LOCK????????, ???????OLTP?????????????????????? ??ROW LOCK?Release ??????TX?ENQUEUE LOCK,?????????Process J ????????????, Process K??????????? ,Process K?????????,???row piece?lb??0x0 ,?????ITL, Process Z???ITL???????Process J????XID,?????Process J?????TX lock, PROCESS K ???TX resource?Enqueue Waiter Linked List?????X mode(exclusive)?enqueue lock? ???Process J??TX lock?,Process J?????TX resource?Enqueue Waiter Linked List ???Process K??????,??POST?????Process K? TX lock??????, ???????row lock???????,????????? ?????????? ?????: SESSION A ???PID =17 ?????????????????? SESSION B ???PID =24 ??????? "_trace_events"='10000-10999:255:24';  KST trace ??????? Server Process??? SESSION A PID=17  ?? acqure?SX mode???TM Lock ,?? ????Transaction?????UNDO SEGMENT 7,???XID 7.24.510, ?acquire ?X mode? TX-00070018-000001fe ? ?????? 00070018-000001fe ???? 7- 24 - 510? XID ? 781F4B8A:007A569C    17   142 10704  83 ksqgtl: acquire TM-0000da15-00000000 mode=SX flags=GLOBAL|XACT why="contention" 781F4B92:007A569D    17   142 10704  19 ksqgtl: SUCCESS 781F4BB3:007A569E    17   142 10812   2 0x000000000041083A 0x0000000000000000 0x0000000000234717 781F4BBA:007A569F    17   142 10812   3 0x0000000000000000 0x0000000000000000 0x0000000000000000 781F4BC0:007A56A0    17   142 10812   4 0x0000000000000000 0x0000000000000000 0x0000000000000000 781F4BD3:007A56A1    17   142 10812   5 0x000000000041083A 0x0000000000000000 0x0000000000000000 781F4BFE:007A56A2    17   142 10811   1 0x000000000041083A 0x0000000000000000 0x0000000000234711 0x0000000000000002 781F4C06:007A56A3    17   142 10811   2 0x000000000041083A 0x0000000000000000 0x0000000000234718 0x00007FA074EDA560 781F4C26:007A56A4    17   142 10813   1 ktubnd: Bind usn 7 nax 1 nbx 0 lng 0 par 0 781F4C43:007A56A5    17   142 10813   2 ktubnd: Txn Bound xid: 7.24.510 781F4C4A:007A56A6    17   142 10704  83 ksqgtl: acquire TX-00070018-000001fe mode=X flags=GLOBAL|XACT why="contention" 781F4C51:007A56A7    17   142 10704  19 ksqgtl: SUCCESS ?????????? ???????? 781F4CBF:007A56A8    17   142 10005   1 KSL WAIT BEG [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 781F4CCC:007A56A9    17   142 10005   2 KSL WAIT END [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 time=13 781F4CDE:007A56AA    17   142 10005   1 KSL WAIT BEG [SQL*Net message from client] 1650815232/0x62657100 1/0x1 0/0x0 786BD85D:007A57E0    17   142 10005   2 KSL WAIT END [SQL*Net message from client] 1650815232/0x62657100 1/0x1 0/0x0 time=5016447 786BD966:007A57E1    17   142 10005   1 KSL WAIT BEG [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 786BD96E:007A57E2    17   142 10005   2 KSL WAIT END [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 time=8 SESSION B ???PID =24  ,??????? SX mode? TM lock,??row lock? acquire X mode?TX-00070018-000001fe ksqgtl: acquire TM-0000da15-00000000 mode=SX flags=GLOBAL|XACT why="contention" ksqgtl: SUCCESS 0x000000000041083A 0x0000000000000000 0x00000000002354F8 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x000000000041083A 0x0000000000000000 0x00000000002354F8 0x0000000000000001 0x000000000041083A 0x0000000000000000 0x00000000002354F8 0x0000000008A63780 0x0000000000000001 0x0000000000800861 0x0000000000000241 0x0000000000000001 0x000000000041083A 0x0000000000000001 0x0000000000000001 0x000000000041083A 0x0000000000000000 0x00000000002354F9 0x0000000000000002 ksqgtl: acquire TX-00070018-000001fe mode=X flags=GLOBAL|LONG why="row lock contention" C4048EBD:007F52B6    24   140 10005   2 KSL WAIT END [enq: TX - row lock contention] 1415053318/0x54580006 458776/0x70018 510/0x1fe time=2929879 C4048ED4:007F52B7    24   140 10005   1 KSL WAIT BEG [enq: TX - row lock contention] 1415053318/0x54580006 458776/0x70018 510/0x1fe C43146CA:007F535E    24   140 10005   2 KSL WAIT END [enq: TX - row lock contention] 1415053318/0x54580006 458776/0x70018 510/0x1fe time=2930676 ????????? ,PID=24 ??????ksqcmi???????? deadlock C43146D9:007F535F    24   140 10704 134 ksqcmi: performing local deadlock detection on TX-00070018-000001fe C43146F8:007F5360    24   140 10704 150 ksqcmi: deadlock not detected on TX-00070018-000001fe ?? ??? PID 17 ??ROLLBACK ???? ,????????: PID 17 ROLLBACK; D7A495BB:007F9D3E    17   142 10005   4 KSL POST SENT postee=24 loc='ksqrcl' id1=0 id2=0 name=   type=0 D7A495D8:007F9D3F    17   142 10444  12 ABORT TRANSACTION - xid: 0x0007.018.000001fe ??  PID 17 ??? TX resource?Enqueue Waiter linked List ???PID 24???,????KSL POST SENT ?? PID 24, ???ksqrcl???ENQUEUE LOCK ?PID 24??????KSL POST (KSL POST RCVD poster=17), ?ksqgtl???? TX-00070018-000001fe ?? ksqrcl??, ??PID 24???????? TX lock?USN ,??????? USN 3 XID 3.11.582 ,???acquire TX-0003000b-00000246 D7A49616:007F9D41    24   140 10005   3 KSL POST RCVD poster=17 loc='ksqrcl' id1=0 id2=0 name=   type=0 fac#=0 facpost=1 D7A4961C:007F9D42    24   140 10704  19 ksqgtl: SUCCESS D7A4967D:007F9D43    24   140 10704 117 ksqrcl: release TX-00070018-000001fe mode=X D7A496A5:007F9D44    24   140 10813   1 ktubnd: Bind usn 3 nax 1 nbx 0 lng 0 par 0 D7A496C2:007F9D45    24   140 10813   2 ktubnd: Txn Bound xid: 3.11.582 D7A496C7:007F9D46    24   140 10704  83 ksqgtl: acquire TX-0003000b-00000246 mode=X flags=GLOBAL|XACT why="contention" D7A496E4:007F9D47    24   140 10704  19 ksqgtl: SUCCESS ROW LOCK?Release ??????TX?ENQUEUE LOCK,?????????Process J ????????????, Process K??????????? ,Process K?????????,???row piece?lb??0×0 ,?????ITL,Process Z???ITL???????Process J????XID,?????Process J?????TX lock,PROCESS K ???TX resource?Enqueue Waiter Linked List?????X mode(exclusive)?enqueue lock? ???Process J??TX lock?,Process J?????TX resource?Enqueue Waiter Linked List ???Process K??????,??POST?????Process K? TX lock??????,???????row lock???????,?????????

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• Patch Set Update: Hyperion Essbase 11.1.2.3.502

  - by Paul Anderson -Oracle

  A Patch Set Update (PSU) for Oracle Hyperion Essbase 11.1.2.3.x . The PSU downloads are from the My Oracle Support | Patches & Updates section. Hyperion Essbase Server 11.1.2.3.502 Patch 18950479: Essbase Server Hyperion Essbase Client 11.2.3.502 Patch 18950453: Essbase RTC Patch 18950474: Essbase Client Patch 18950482: Essbase MSI Hyperion Essbase Administration Services (EAS) 11.1.2.3.502 Patch 17767626: Essbase Server Patch 17767628: Essbase Console MSI Hyperion Analytic Provider Services (APS) 11.1.2.3.502 Patch 18907738: APS Services Hyperion Essbase Studio 11.1.2.3.502 Patch 18907980: Essbase Studio Server Patch 18907987: Essbase Studio Console MSI Refer to the Readme file prior to proceeding with this PSU implementation for important information that includes a full list of the defects fixed, along with additional support information, prerequisites, details for applying patch and troubleshooting FAQ's. It is important to ensure that the requirements and support paths to this patch are met as outlined within the Readme file. The Readme file is available from the Patches & Updates download screen. To locate the latest Essbase Patch Sets and Patch Set Updates at anytime visit the My Oracle Support (MOS) Knowledge Article: Available Patch Sets and Patch Set Updates for Oracle Hyperion Essbase Doc ID 1396084.1 Why not share your experience about installing this patch ... In the MOS | Patches & Updates screen simply click the "Start a Discussion" and submit your review. The patch install reviews and other patch related information is available within the My Oracle Support Communities. Visit the Oracle Hyperion EPM sub-space: Hyperion Patch Reviews

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• Duke at JavaOne

  - by Tori Wieldt

  A living, life-size Duke is a popular feature at every JavaOne developer conference.  One of the highlights for attendees is to meet Duke "in person" and get their picture taken. It's fun to show to your friends...and try to explain why you are standing next to a tooth.* While Duke refused any interviews, I found a slip of paper stuck to Duke's foot. If you wonder why I give 100%,The community deserves no less.Neither JavaOne.They both deserve the best! So much of the world we enjoy today,and the places we're sure to advanceis due to engineering brillianceand gives our species that chance. So when I dance and give it my allas Duke, to rally some cheer,the honor and the privilegemakes me smile, ear to ear. *Duke was designed to represent a "software agent" that performed tasks for the user. In 2006, Duke was officially open sourced under a BSD license. Developers and designers can play around with Duke and have access to Duke’s graphical specifications through a java.net project at http://duke.kenai.com. JavaOne attendees can find Duke in the Zone all week.

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• WebCenter Customer Advisory Board meetings kick off Oracle Open World 2012!

  - by Lance711

  Welcome to OpenWorld! OpenWorld 2012 got underway today with a series of meetings with the members of the WebCenter Customer Advisory Board. Led by the WebCenter Product Management team, these meetings are a great way for the product team and customers to directly interact and discuss real-life business challenges, product details and to discuss upcoming features and functionality. This year, board members participated in discussions around live demos around product enhancements that will be featured throughout the coming week. Highlights included a variety of new mobile and social solutions, a great new user interface for WebCenter Content plus new Portal and Sites functionality that makes the experience for the everyday user a lot more pleasant. The day kicked off with Roel Stalman, VP of Product Management, giving a detailed overview of what’s new in WebCenter. Given all the improvements to discuss, this session went over 2 hours! Roel showcased the brand new UI for Content, Portal and Sites. He also gave live demos of the new mobile apps for WebCenter Content, Portal and the Oracle Social Network.  The attendees then broke into sub-groups in order to deep-dive with Product Management for the Portal, Sites, and Content product areas on specific functionality and application integrations. If you are here in San Francisco this week for OpenWorld, I definitely recommend stopping by the WebCenter area in the Moscone West Exhibition Hall to see some of this new functionality for yourself. And be sure to check out the WebCenter sessions throughout the week as those give us a chance to discuss direction and strategy, answer your questions and get your feedback and ideas. For those of you could not make it to OpenWorld this year, we miss you! You can stay in touch with what is happening via this blog and by following #oow and #webcenter on Twitter. Additionally, we will be rolling out details on upcoming products and release info over the coming months via this blog and web seminars. Stay tuned!

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• Re-post: Two JavaFX Community Rock Stars Join Oracle

  - by oracletechnet

  from Sharat Chander, Director - Java Technology Outreach: These past 24+ months have proved momentous for Oracle's stewardship of Java. A little over 2 years ago when Oracle completed its acquisition of Sun, a lot of community speculation arose regarding Oracle's Java commitment. Whether the fears and concerns were legitimate or not, the only way to emphatically demonstrate Oracle's seriousness with moving Java forward was through positive action. In 2010, Oracle committed to putting Java back on schedule whereby large gaps between release trains would be a thing of the past. And in 2011, that promise came true. With the 2011 summer release of JDK 7, the Java ecosystem now had a version brought up to date. And then in the fall of 2011, JavaFX 2.0 righted the JavaFX ship making rich internet applications a reality. Similar progress between Oracle and the Java community continues to blossom. New-found relationship investments between Oracle and Java User Groups are taking root. Greater participation and content execution by the Java community in JavaOne is steadily increasing. The road ahead is lit with bright lights and opportunities. And now there's more good news to share. As of April 2nd, two recognized JavaFX technology luminaries and "rock stars" speakers from the Java community are joining Oracle on a new journey. We're proud to have both Jim Weaver and Stephen Chin joining Oracle's Java Evangelist Team. You'll start to see them involved in many community facing activities where their JavaFX expertise and passion will shine. Stay tuned! Welcome @JavaFXpert and @SteveonJava!

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• Craftsmanship Tour Day 1: Didit Long Island

  - by Liam McLennan

  On Monday I was at Didit for my first ever craftsmanship visit. Didit seem to occupy a good part of a non-descript building in Rockville Centre Long Island. Since I had arrived early from Seattle I had some time to kill, so I stopped at the Rockville Diner on the corner of N Park Ave and Sunrise Hwy. I thoroughly enjoyed the pancakes and the friendly service. After walking to the Didit office I met Rik Dryfoos, the Didit Engineering Manager who organised my visit, and got the introduction to Didit and the work they are doing. I spent the morning in the room shared by the Didit developers, who are working on some fascinating deep engineering problems. After lunch at a local Thai place I setup a webcam to record an interview with Rik and Matt Roman (Didit VP of Engineering). I had a lot of trouble with the webcam, including losing several minutes of conversation, but in the end I was very happy the result. Here are the full interviews with Rik and Matt: Interview with Rik Dryfoos Interview with Matt Roman We had a great chat, much of which is captured in the recording. It was such great conversation that I almost missed my train to Manhattan. I’m sure Didit will continue to do well with such a dedicated and enthusiastic team. I sincerely thank them for hosting me for the day. If you are looking for a true agile environment and the opportunity to work with a high quality team then you should talk to Didit.

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• Exam 70-518 Pro: Designing and Developing Windows Applications Using Microsoft .NET Framework 4

  - by Raghuraman Kanchi

  Today I noticed some topics from questions in the beta exam 70-518 which stumped me. I am just mentioning the topics below for future understanding and reference. This exam made me feel as if I was attempting questions about .NET 4.0 Framework. 1. Content-based vs. context-based filtered routing – Deciding the nearest Geographical Database. 2. Choosing an appropriate strategy for communicating with COM components, mainframe services 3. Microsoft Sync Framework 4. PLINQ 5. Difference between Dispatcher.BeginInvoke and Dispatcher.Invoke 6. Accessibility Testing/Scalability Testing (This objective may include but is not limited to: recommending functional testing, recommending reliability testing (performance testing, stress testing, scalability testing, duration testing)) 7. profiling, tracing, performance counters, audit trails 8. local vs. centralized reporting

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• My Latest Hare-Brained Scheme

  - by Liam McLennan

  I have not had a significant side project for a while but I have been working on a product idea. Its an analytics application that analyses twitter data and reports on market sentiment. The target market is companies who want to track trends in consumer sentiment. My idea is to teach the application to divide relevant tweets into ‘positive’ and ‘negative’ categories. If the input was the set of tweets featuring the word ‘telstra’ the application would find the following tweet:   and put it in the ‘negative’ category. Collecting data in this fashion facilitates the creation of graphs such as: which can then be correlated against events, such as a share offer or new product release. I may go ahead and build this, just because I am a programmer and it amuses me to do so. My concerns are: There  is no market for this tool There is a market, but I don’t understand it and have no way to reach it.

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• Java Spotlight Episode 89: Geoff Morton on Java Embedded

  - by Roger Brinkley

  Interview with Geoff Morton, Group Vice President, Worldwide Java Sales at Oracle , on Java embedded. Joining us this week on the Java All Star Developer Panel are Dalibor Topic, Java Free and Open Source Software Ambassador and Arun Gupta, Java EE Guy. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News EclipseLink 2.4 Hands-on FREE GlassFish Course NetBeans IDE 7.2 RC1 Hamish Morrison: OpenJDK Haiku port: quarter term report Proposed Update to the OpenJDK Web Site Terms of Use JavaOne Embedded Oracle Java ME Embedded Client (OJEC) 1.1 release on OTN New Videos Understanding the JVM and Low Latency Applications 55 New Things in Java 7 - Concurrency Events July 5, Java Forum, Stuttgart, Germany Jul 12, Java EE 6 workshop at Mindtree, Bangalore Jul 13-14, IndicThreads, Delhi July 30-August 1, JVM Language Summit, Santa Clara Feature InterviewGeoff Morton is the Group Vice President, Worldwide Java Sales at Oracle. Mail Bag What’s Cool Duke’s Choice Awards decision is going on Java Champions Facebook Page Joe Darcy: Moving monarchs and dragons: migrating the JDK bugs to JIRA Mike Duigou: Updated Lambda Binary Drops Mark Reinhold: Mercurial "jcheck" extension now available

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• A tour of the GlassFish 3.1.2 DCOM support

  - by alexismp

  While we've mentioned the DCOM support in GlassFish 3.1.2 several times before, you'll probably find Byron's DCOM blog entry to be useful if you're using Windows as a deployment platform for your GlassFish cluster. Byron discusses how DCOM is used to communicate with remote Windows nodes participating in a GlassFish cluster, what Java libraries were used to wrap around DCOM, what new asadmin commands were addd (in particular validate-dcom) as well as some tips to make this all work on your specific environment. In addition to this blog post, you should considering reading the official product documentation : • Considerations for Using DCOM for Centralized Administration • Setting Up DCOM and Testing the DCOM Set Up

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• The Social Business Thought Leaders - Esteban Kolsky

  - by kellsey.ruppel

  Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

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• It's The End of Work as We Know It, But I Feel Fine

  - by Naresh Persaud

  If you are attending Open World this year, don't miss Amit Jasuja's session on trends in Identity Management. This session will take place on Monday October 1st in Moscone West at 10:45. You can join the conversation on Twitter as Amit Jasuja discusses the trends that are shaping Identity Management as a market and how Oracle is responding to these secular trends. Use hashtag OracleIDM. In addition, here’s a list of the sessions in the  Identity Management  track. In Amit's session, he will discuss how the workplace is changing. The pace of technology is accelerating and work is no longer a place but rather an activity. We are behaving socially in our professional lives and our professional responsibilities are encroaching on our social lives.  The net result is that we will need to change the way we work and collaborate. Work is anytime and anywhere. This impacts the dynamics of teams and how they access information and applications. Our teams span multiple organizations and "the new work order" means enabling the interaction and securing the experience. It is the end of work as we know it both economically and technologically. Join Amit for this session and you will feel much better about the changing workplace. 

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• Do MORE with WebCenter

  - by Michael Snow

  WEBCAST THURSDAY!! 03/22/12 Do you need to lower costs? Raise Productivity? Foster Innovation? Improve Online Engagement? But you’re still stuck with Documentum? Step away from the ledge – there is hope – let us help you. Top 4 Content Imperatives · Lower Costs - Reduce labor, maintenance fees, storage and electrical consumption · Raise Productivity - Automation and integration, communication, findability · Foster Innovation - Enable collaboration, expertise location · Improve Online Engagement – enable user-driven, dynamic marketing initiatives With the coming technology wave we see four content imperatives. Every organization has had to reduce costs, cost cutting has become a way of life. Everyone is working three jobs as positions are eliminated. And so we have to reduce labor, reduce maintenance, and reduce money we are wasting on things like storing content that is redundant or no longer useful. We also, to fill that gap, need to raise productivity. Knowledge workers represent the fastest growing segment of the workforce, accounting for 40%-75% of the employees at organizations in sectors like financial services, life sciences, healthcare and retail.  What’s more, their wages total 18 percent of the United States GDP. And so we can’t afford information systems that don’t let our top performers be the best they can be. We look to automate the content processes, provide ways to integrate that content into our processes, provide communication to make decisions, and to make content more findable so people can make the right decision and move the process forward. And really to get ourselves out of the current financial status, we can only cut costs so far. We have to innovate out of economic tough times – to find new products and new markets. And to enable the innovation process, we have to enable collaboration and expertise location. So much of innovation is about building on innovations that have come before. To solve problems, we have to be able to find what our organization has already created. We find that problems we need to solve have already been solved if we can find the right document, the right person. So we have to provide systems that enable us to stand on the shoulders of our organization’s accomplishments. Good content drives great marketing. Online engagement is growing as an absolute necessity for modern growing marketing organizations that require the business users be enabled for dynamic marketing content creation, updates and targeted content creation and management. Unfortunately – if you are currently stuck with Documentum, you are really lacking in your Web Experience Management capabilities. Documentum previously used FatWire for web publishing. Now FatWire is part of Oracle. Oracle provides powerful web engagement capabilities: Increase sales and loyalty by optimizing online engagement Create, manage and moderate contextually relevant, targeted and interactive online experiences Optimize customer engagement across, web, mobile and social channels Manage large scale multichannel global online presence with integration to enterprise applications Enable business users to control their content and make their own updates Publish content from native files – enable navigation of project documents, procedures, policy information Enable content display and updates from existing web applications – one click to drag and drop content management functionality So you get the ability to self-publish information and make it navigable, to move the process of publishing from IT to business users, and the ability to address a whole new area of user engagement with web experience management. So… if you are still stuck with Documentum and don’t know what to do – contact us – not only will Oracle help you step away from the ledge, but also with the MoveOff Documentum program, we are offering you a way – trade-in your Documentum licenses for a 100% credit on Oracle WebCenter. How’s that for a nice bonus? It’s time to stop maintaining Documentum, and to start innovating with Oracle WebCenter. Learn More Here! To learn more about what Oracle WebCenter can offer you today – join us for a webcast – your eyes will be opened to all that’s possible. Do More with WebCenter: Extend Beyond Content Management

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• Tömörítés becslése - Compression Advisor

  - by lsarecz

  Az Oracle Database 11g verziójától már OLTP adatbázisok is hatékonyan tömöríthetok az Advanced Compression funkcióval. Nem csak a tárolandó adatok mennyisége csökken ezáltal felére, vagy akár negyedére, de az adatbázis teljesítménye is javulhat, amennyiben I/O korlátos a rendszer (és általában az). Hogy pontosan mekkora tömörítés várható az Advanced Compression bevezetésével, az kiválóan becsülheto a Compression Advisor eszközzel. Ez nem csak az OLTP tömörítés mértékét, de 11gR2 verziótól kezdve a HCC tömörítés arányát is becsülni tudja, amely Exadata Database Machine, Pillar Axiom illetve ZFS Storage alkalmazásával érheto el. A HCC tömörítés becsléséhez csak 11gR2 adatbázisra van szükség, nem kell hozzá a speciális célhardver (Exadata, Pillar, ZFS). A Compression Advisor valójában a DBMS_COMPRESSION package használatával érheto el. A package-hez tartozik 6 konstans, amellyel a kívánt tömörítési szintek választhatók ki: Constant Type Value Description COMP_NOCOMPRESS NUMBER 1 No compression COMP_FOR_OLTP NUMBER 2 OLTP compression COMP_FOR_QUERY_HIGH NUMBER 4 High compression level for query operations COMP_FOR_QUERY_LOW NUMBER 8 Low compression level for query operations COMP_FOR_ARCHIVE_HIGH NUMBER 16 High compression level for archive operations COMP_FOR_ARCHIVE_LOW NUMBER 32 Low compression level for archive operations A GET_COMPRESSION_RATIO tárolt eljárás elemzi a tömöríteni kívánt táblát. Mindig csak egy táblát, vagy opcionálisan annak egy partícióját tudja elemezni úgy, hogy a tábláról készít egy másolatot egy külön erre a célra kijelölt/létrehozott táblatérre. Amennyiben az elemzést egyszerre több tömörítési szintre futtatjuk, úgy a tábláról annyi másolatot készít. A jó közelítésu becslés (+-5%) feltétele, hogy táblánként/partíciónként minimum 1 millió sor legyen. 11gR1 esetében még a DBMS_COMP_ADVISOR csomag GET_RATIO eljárása volt használatos, de ez még nem támogatta a HCC becslést. Érdemes még megnézni és kipróbálni a Tyler Muth blogjában publikált formázó eszközt, amivel a compression advisor kimenete alakítható jól értelmezheto formátumúvá. Végül összegezném mit is tartalmaz az Advanced Compression opció, mivel gyakran nem világos a felhasználóknak miért kell fizetni: Data Guard Network Compression Data Pump Compression (COMPRESSION=METADATA_ONLY does not require the Advanced Compression option) Multiple RMAN Compression Levels (RMAN DEFAULT COMPRESS does not require the Advanced Compression option) OLTP Table Compression SecureFiles Compression and Deduplication Ez alapján RMAN esetében például a default compression (BZIP2) szint ingyen használható, viszont az új ZLIB Advanced Compression opciót igényel. A ZLIB hatékonyabban használja a CPU-t, azaz jóval gyorsabb, viszont kisebb tömörítési arány érheto el vele.

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• How can I retrieve the details of the file from an outbound operation in BPEL 11g

  - by [email protected]

  Several times, we come across requirements where we need to capture the details of the file that got written out as a part of a BPEL process invoking a File/Ftp Adapter. Consider a case where we're using FileNamingConvention as "PurchaseOrder_%SEQ%.txt" and we need to do some post processing based on the filename (please remember that we wouldn't know the filename until the adapter invocation completes) In order to achieve this, we need to manually tweak the WSDL so that the File/Ftp Adapter can return the metadata of the file that was written out. In general, the File/Ftp Write/Put WSDL operations are one way as shown below:         The File/Ftp Adapters are designed to return the metadata back if this WSDL is tweaked into a two-way WSDL. In addition, the <wsdl:output/> must import the fileread.xsd schema (see below). You will need to copy fileread.xsd from  here into the xsd folder of your composite.       Finally, we will need to tweak the  WSDL. (highlighted below)           Finally, the BPEL <invoke> would look as shown below. Please note that the file metadata would be returned as a part of the BPEL output variable:

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• Copyrights, Trademarks, Patents - Oh My!

  - by kennedysteve

  Good references when looking to see if someone really legally owns a name, copyright, etc. Copyrights = http://cocatalog.loc.gov/ Trademarks = http://tess2.uspto.gov Patents = http://patft.uspto.gov/ Website Address = http://www.internic.net/whois.html   Copyright Copyright, a form of intellectual property law, protects original works of authorship including literary, dramatic, musical, and artistic works, such as poetry, novels, movies, songs, computer software, and architecture. Copyright does not protect facts, ideas, systems, or methods of operation, although it may protect the way these things are expressed.   Trademark A trademark protects words, phrases, symbols, or designs identifying the source of the goods or services of one party and distinguishing them from those of others.   Patents Set of exclusive rights to an inventor for a limited period of time in exchange for a public disclosure of an invention.   Website Address (aka "Domain name") The core portion of a website name (such as "apple.com" or "msn.com") of a web site, which is uniquely registered to an individual or company (also found to the right of the @ sign in an email address such as "[email protected]".)   Side note #1. LLC Company Names appear to be registered and maintained by state only. If you want to reserve a LLC name nation wide, you may have to register with each state.   Side note #2. The copyright office's FAQ has a question called "How do I protect my sighting of Elvis?". No kidding. Check it out. http://www.

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• Thank you for joining us @ Collaborate!

  - by mark.kromer

  Many thanks to those of you that were able to join us @ the Oracle User Conference Collaborate 2010 this year in Vegas! We all had a great time and as promised, I am including a copy of the slides that I presented with Mark Rosenberg on PeopleSoft with Primavera to provide EPPM for the capital program & asset lifecycles: Collaborate presentation Asset Lifecycle with Primavera and PSFT Best, Mark

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• Useful utilities - LINQPAD

  - by TATWORTH

  Recently I came across LINQPAD at http://www.linqpad.net/ a free utility by Joseph Alabahari. This is an excellent tool for developing and testing LINQ queries before you incorporate them into your C# programs. If you get stuck as I did at one point recently there is the MSDN Linq forum at http://forums.microsoft.com/MSDN/ShowForum.aspx?siteid=1&ForumID=123 where  you can ask for help.

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• NNTP bridge for MS forums

  - by Luca Calligaris

  For those who wants to use their newsreader to interact with MS forums there's a new tool: the NNTP Bridge application serves as a channel that enables access for NNTP newsreaders to read and write content to Microsoft Forums. You can download the applcation and documentation from http://connect.microsoft.com/MicrosoftForums (registration required).

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• Oracle Number One in Supply Chain Planning

  - by Stephen Slade

  Something nice to write home about!  Saw this accomplishment and worth promoting, with special Congrats to the VCP team. Read on: Summary: Oracle is the #1 player in  Supply Chain Planning  according to research firm ARC Advisory Group Details: The report (Source: ARC Advisory Group, “Supply Chain Planning Worldwide Outlook, Market Analysis and Forecast through 2016,” Clint Reiser, Steve Banker), gives Oracle 21.1% of revenue share, compared to SAP, who was second at 18.6%. JDA Software, Aspen, Logility, and Infor were the next players in the market. The total market was valued at $1.506B. ARC counts Software (new license and upgrades), Implementation Services, Maintenance and Support, and SaaS, in its definition. ARC defines supply chain planning to include four key application areas: Extended SCP, Manufacturing Planning, Inventory/Distribution Planning, and Demand Management. Extended SCP consists of Network Design, Capable to Promise, SCP Composites, and Extended Supply Chain BI software. In the report, ARC further gives Oracle the number one spot in both Software Revenues and Services Revenues subsegments, as well as in many vertical areas such as Government, Electronics and Electrical, Medical Products, Pharmaceutical, and Wholesale/Distribution. ARC also issued a forecast, that predicts SCP revenue to grow from $1.506B in 2011 to $2.172B in 2016, with a CAGR of 7.6%. The report has several positive quotes about Oracle, including calling Oracle a “visionary,” and states that “Oracle has leveraged a broad set of home-grown and acquired offerings to create a comprehensive, integrated, yet modular suite with applicability to a wide range of industries,” Blog Link: http://blog.us.oracle.com/marketdata/?97119896  (shawn willett@oracle com)

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• New Executive Q&As on Oracle's Social Services Solution

  - by michael.seback

  According to Calvin Tu, Senior Director Product Management, for Oracle Public Sector, "Government organizations are experiencing unprecedented demand for social services--but many are hampered by..." Read more about the strategy. "They're going to love the ability to automate the prescreening process and eligibility determination, thanks to a natural-language rules engine that..." says John Garrison, Oracle Vice President For CRM Public Sector. Read the rest of the story.

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