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  • Segmentation and Targeting: Your Tools for Personalizing the Online Customer Experience

    - by Christie Flanagan
    In order to deliver the kind of personalized and engaging online experiences that customers expect today, look to segmentation and targeting.  Segmentation is the practice of dividing your site visitors into distinct groups based on shared characteristics or behavior – for example, a segment may consist of site visitors who have visited pages related to certain product type, or they may consist of visitors within the same age group or geographic area.  The idea is that those within a segment are more likely to have common needs, problems or interests that can be served by your business. Targeting is the process by which the most relevant content, whether an article promotion or other piece of content, is delivered to your visitors based on their segment membership. Segmentation and targeting are used to drive greater engagement on your web presence by delivering content to your site visitors that is tailored to their interests, behavior or other attributes.  You may have a number of different goals for your segmentation and targeting efforts: Up-sell or cross-sell to your customers Conduct A/B testing on your offers and creative Offer discounts, promotions or other incentives for the time and duration that you specify Make is easier to find relevant information about products and services Create premium content model There are two different approaches you can take toward segmentation and targeting for you online customer experience initiatives. The first is more of a manual process, in which marketers manage the process of determining which segments to create and which content to target to those segments. The benefit of this approach is that it gives marketers a high level of control over the whole process which works well when you have a thorough understanding of your segments and which content is most likely to serve their needs.  Tools for marketer managed segmentation and targeting are often built right in to your WEM platform, as they are with Oracle WebCenter Sites. The downside is that the more segments and content that you have, the more time consuming and complicated in can be to manage manually.The second approach relies on predictive intelligence to automate the segmentation and targeting process.  This allows optimization of the process to occur in real time. This approach helps reduce the burden of manual segmentation and targeting and can result in new insights into segments that you may never have thought of on your own.  It also provides you with the capability to quickly test new offers and promotions on your site.  Predictive segmentation and targeting can be achieved by using Oracle WebCenter Sites and Oracle Real-Time Decisions together. *****Get a taste for how Oracle WebCenter Sites and Oracle Real-Time Decisions combine to deliver powerful capabilities for predictive segmentation and targeting by watching this on demand webcast introducing Oracle WebCenter Sites 11g or by reading IDC’s take on the latest release of Oracle’s web experience management solution.  Be sure to return to the Oracle WebCenter blog on Thursday for a closer look at how to optimize the online customer experience using these two products together.

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  • Combobox binding with different types

    - by George Evjen
    Binding to comboboxes in Silverlight has been an adventure the past couple of days. In our framework at ArchitectNow we use LookupGroups and LookupValues. In our database we would have a LookupGroup of NBA Teams for example. The group would be called NBATeams, we get the LookupGroupID and then get the values from the LookupValues table. So we would end up with a list of all 30+ teams. Our lookup values entity has a display text(string), value(string), IsActive and some other fields. With our applications we load all this information into the system when the user is logging in or right after they login. So in cache we have a list of groups and values that we can get at whenever we want to. We get this information in our framework simply by creating an observable collection of type LookupValue. To get a list of these values into our property all we have to do is. var NBATeams = AppContext.Current.LookupSerivce.GetLookupValues(“NBATeams”); Our combobox then is bound like this. (We use telerik components in most if not all our projects) <telerik:RadComboBox ItemsSource="{Binding NBATeams}”></telerik:RadComboBox> This should give you a list in your combobox. We also set up another property in our ViewModel that is a just single object of NBATeams  - “SelectedNBATeam” Our selectedItem in our combobox would look like, we would set this to a two way binding since we are sending data back. SelectedItem={Binding SelectedNBATeam, mode=TwoWay}” This is all pretty straight forward and we use this pattern throughout all our applications. What do you do though when you have a combobox in a ItemsControl or ListBox? Here we have a list of NBA Teams that are a string that are being brought back from the database. We cant have the selected item be our LookupValue because the data is a string and its being bound in an ItemsControl. In the example above we would just have the combobox in a form. Here though we have it in a ItemsControl, where there is no selected item from the initial ItemsSource. In order to get the selected item to be displayed in the combobox you have to convert the LookupValue to a string. Then instead of using SelectedItem in the combobox use SelectedValue. To convert the LookupValue we do this. Create an observable collection of strings public ObservableCollection<string> NBATeams { get; set;} Then convert your lookups to strings var NBATeams = new ObservableCollection<string>(AppContext.Current.LookupService.GetLookupValues(“NBATeams”).Select(x => x.DisplayText)); This will give us a list of strings and our selected value should be bound to the NBATeams property in our ItemsSource in our ItemsControl. SelectedValue={Binding NBATeam, mode=TwoWay}”

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  • prism and multiple screens

    - by Avi
    OK - I am studying Prism a little because of a "free weekend" offer on Pluralsight. As this is proving too complex for me, I went to the Prism book and looked at the forward, and this is what it said: What comes after “Hello, World?” WPF and Silverlight developers are blessed with an abundance of excellent books... There’s no lack of tutorials on Model-View-ViewModel ... But they stop short of the guidance you need to deliver a non-trivial application in full. Your first screen goes well. You add a second screen and a third. Because you started your solution with the built-in “Navigation Application Template,” adding new screens feels like hanging shirts on a closet rod. You are on a roll. Until the harsh reality of real application requirements sets in. As it happens, your application has 30 screens not three. There’s no room on that closet rod for 30 screens. Some screens are modal pop-ups; you don’t navigate to a pop-up. Screens become interdependent such that user activity in one screen triggers changes that propagate throughout the UI. Some screens are optional; others are visible only to authorized users. Some screens are permanent, while other screens can be opened and closed at will. You discover that navigating back to a previously displayed screen creates a new instance. That’s not what you expected and, to your horror, the prior instance is gone along with the user’s unsaved changes. Now the issue is, I don't relate to this description. I've never been a UI programmer, but same as everyone else I'm using Windows apps such as MS-Office, and web sites such as Amazon, Facebook and StackExchange. And I look at these and I don't see many "so many screens" issues! Indeed, the only applications having many windows I can think of is Visual Studio. Maybe also Visio, a little. But take Word - You have a ribbon and a main window. Or take Facebook: You have those lists on the left (Favorites, Lists, Groups etc.), the status middle, the adds and then the Contacts sidebar. But it's only one page. Of course, I understand that in enterprise scenarios there are dashboad applications where multiple segments of the screen are updated from multiple non-related services. This I dig. But other scenarios? So - What am I missing? What is the "multiple screens" monster Pirsm is supposed to be the silver bullet solution for? Shoud I invest in studying Prism in addition to learning WPF or ASP.NET MVC?

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  • How do I know if I am using Scrum methodologies?

    - by Jake
    When I first started at my current job, my purpose was to rewrite a massive excel-VBA workbook-application to C# Winforms because it was thought that the new C# app will fix all existing problems and have all the new features for a perfect world. If it were a direct port, in theory it would be easy as i just need to go through all the formulas, conditional formatting, validations, VBA etc. to understand it. However, that was not the case. Many of the new features are tightly dependant on business logic which I am unfamiliar with. As a solo programmer, the first year was spent solely on deciphering the excel workbook and writing the C# app. In theory, I had the business people to "help" me specify requirements, how GUI looks and work, and testing of the app etc; but in practice it is like a contant tsunami of feature creep. At the beginning of the second year I managed to convince the management that this is not going anywhere. I made them start from scratch with the excel-VBA. I have this "issue log" saved on the network, each time they found something they didn't like about the excel-VBA app, they will write it in there. I check the log daily and consolidate issues (in my mind) mainly into 2 groups: (1) requires massive change. (2) can be fixed in current version. For massive change issues, I make a copy of the latest excel-VBA and give it a new version number, then work on it whenever I can. For current version fixes, I make the changes in a few days to a week, and then immediately release it. I also ensure I update the same change in any in-progress massive change future versions. This has gone on for about 4 months and I feel it works great. I made many releases and solved many real issues, also understood the business logic more and more. However, my boss (non-IT trained) thinks what I am doing are just adhoc changes and that i am not looking at the "bigger picture". I am struggling to convince my boss that this works. So I hope to formalise my approach and maybe borrow a buzzword to confuse him. Incidentally, I read about Agile and SCRUM, about backlog and sprints. But it's all very vague to me still. QUESTION (finally): I want to tell him that this is SCRUM! But I want to hold my breath first and ask whether my current approach is considered SCRUM or SCRUM-like? How can I make it more SCRUM-like? Note that I have only myself, there's no project leader or teams.

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  • Powerful Lessons in Data from the Presidential Election

    - by Christina McKeon
    Now that we’ve had a few days to recover from the U.S. presidential election, it’s a good time to take a step back from politics and look for the customer experience lessons that we can take away. The most powerful lesson is that when you know more about your base, you will have an advantage over your competition. That advantage will translate into you winning and your competition losing. Michael Scherer of TIME was given access to Obama’s data analysts two days before the election. His account is documented in Inside the Secret World of the Data Crunchers Who Helped Obama Win. What we learned from Scherer’s inside view is how well Obama’s team did in getting the right data, analyzing it, and acting on it. This data team recognized how critical it was to break down data silos within the campaign. As Scherer noted, they created “a single system that merged information from pollsters, fundraisers, field workers, consumer databases, and social-media and mobile contacts with the main Democratic voter files in the swing states.” The Obama analysis was so meticulous that they knew which celebrity and which type of celebrity event would help them maximize campaign contributions. With a single system, their data models became more precise. They determined which messages were more successful with specific demographic groups and that who made the calls mattered. Data analysis also led to many other changes in Obama’s campaign including a new ad buying strategy, using social media and applications to tap into supporters’ friends, and using new social news sites. While we did not have that same inside view into Romney’s campaign, much of the post-mortem coverage indicates that Romney’s team did not have the right analysis. As Peter Hamby of CNN wrote in Analysis: Why Romney Lost, “Romney officials had modeled an electorate that looked something like a mix of 2004 and 2008….” That historical data did not account for the changing demographics in the U.S. Does your organization approach data like the Obama or Romney team? Do you really know your base? How well can you predict what is going to happen in your business? If you haven’t already put together a strategy and plan to know more, this week’s civics lesson is a powerful reason to do it sooner rather than later. Your competitors are probably thinking the same thing that you are!

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  • Two New CRM USER Communities just launched

    - by Divya Malik
    Here comes an announcement from Chris Gallen, from our Support Services team. For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and  Telesales  The Sales & Marketing community is open to discuss a wide range of topics from Oracle Sales, Sales Online, Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds, Sales Foundation, and Oracle Marketing. Some possible topics include Oracle Sales Implementations, TCA and DQM Integrations, Territory Management Setups and Definitions, Product Catalog Integrations, Sales Forecasting, Lead and Opportunity management, Sales Manager and Sales User responsibilities and Reports, Resource Management including Roles and Groups, Oracle Sales Personalizations, Concurrent Requests for Sales Reps and Sales Manager Dashboards, Integration with Quoting, Proposals, General Ledger, Advanced Product Catalog, CRM Resource Administration, etc. The Telesales community is available to discuss topics such as Customer/Org/Person/Party Relationships, TCA/DQM Integration, Lead and Opportunity Management, Universal Work Queue, Universal Search Features, Purchase Items/Product Integration, eBusiness Center Setup Issues, Interactions, Tasks and Notes Integrations, and Form Personalizations. How Can You Get Started? Here are the two ways to get engaged. A) Click here to access all our communities  OR B) My Oracle Support as follows: Log into My Oracle Support (Flash or Classic).                                                                                                                           Click the "Community" link at the top of the page. Click [Enter Here] on the following page. Select the community from the "My Communities" list on the top-left. Take advantage TODAY!

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  • Understanding the SQL Server 2008 R2 Installation Center

    - by Enrique Lima
    What is available to us through those links?  Have you taken the time to explore and identify what could be useful to you? One of many gems that has come to my attention is the possibility of provisioning SQL Server to work in an image based environment (hint: Virtualization Template perhaps?!?).   Planning: Includes requirements information, documentation, how to guides, online documentation installation and other tools. Among the other tools you will find the System Configuration checker and The Upgrade Advisor. Both tools very important to ensure your deployment and installation would be successful.     Installation:  This sections focuses on getting installations going, from standalone to cluster when it comes to new instances.  Add new nodes to an existing cluster, and also perform upgrades (in this case to SQL Server 2008 R2).  Also part of this is the option to find updates available.   Maintenance: We find in this section, options that will assist us in tasks like repairing corrupt installations to removing nodes from a cluster. An option that is interesting (and we should discuss benefits later in another post) is to be able to do an Edition Upgrade, this is a feature expansion and addition based on your product installation (Developer to Enterprise, for example)   Tools:  From the System Configuration Checker to identify readiness for deployment in a successful manner, to being able to report on features installed.  And being able to run upgrades of existing packages developed in the 2005 offering to the 2008 R2 release for SSIS.   Resources: Useful and essential links to gather information and guidance.   Advanced: Here is where it gets interesting.  I break this down into 3 main groups: Installation Automation: When you install SQL Server there is a configuration file that gets dropped (ConfigurationFile.ini) that would allow for you to perform automated installations.  There are switches and options that go with this to have that process working. Cluster configuration for Sysprep: Create images that are cluster ready, 2 options, start the prep work, and then the complete once at the final destination. Stand-alone configuration for Sysprep:  Like the clustering counterpart, 2 options, prep and complete.  Giving you the option to create standard templates for your SQL Server deployments. I find it fitting that the 3 topics listed here should (and will) be additional topics I will discuss.   Options: Very clear and specific about what this means. Select the Processor Type or the Installation Media Root Path.

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  • JavaOne 2013: (Key) Notes of a conference – State of the Java platform and all the roadmaps by Amis

    - by JuergenKress
    Last week’s JavaOne conference provided insights in the roadmap of the Java platform as well as in the current state of things in the Java community. The close relationship between Oracle and IBM concerning Java, the (continuing) lack of such a relationship with Google, the support from Microsoft for Java applications on its Azure cloud and the vibrant developer community – with over 200 different Java User Groups in many countries of the world. There were no major surprises or stunning announcements. Java EE 7 (release in June) was celebrated, the progress of Java 8 SE explained as well as the progress on Java Embedded and ME. The availability of NetBeans 7.4 RC1 and JDK 8 Early Adopters release as well as the open sourcing of project Avatar probably were the only real news stories. The convergence of JavaFX and Java SE is almost complete; the upcoming alignment of Java SE Embedded and Java ME is the next big consolidation step that will lead to a unified platform where developers can use the same skills, development tools and APIs on EE, SE, SE Embedded and ME development. This means that anything that runs on ME will run on SE (Embedded) and EE – not necessarily the reverse because not all SE APIs are part of the compact profile or the ME environment. However, the trimming down of the SE libraries and the increased capabilities of devices mean that a pretty rich JVM runs on many devices – such as JavaFX 8 on the Raspberry PI. The major theme of the conference was Internet of Things. A world of things that are smart and connected, devices like sensors, cameras and equipment from cars, fridges and television sets to printers, security gates and kiosks that all run Java and are all capable of sending data over local network connections or directly over the internet. The number of devices that has these capabilities is rapidly growing. This means that the number of places where Java programs can help program the behavior of devices is growing too. It also means that the volume of data generated is expanding and that we have to find ways to harvest that data, possibly do a local pre-processing (filter, aggregate) and channel the data to back end systems. Terms typically used are edge devices (small, simple, publishing data), gateways (receiving data from many devices, collecting and consolidating, pre-processing, sending onwards to back end – typically using real time event processing) and enterprise services – receiving the data-turned-information from the gateways to further consolidate, distribute and act upon. A cheap device like the Raspberry PI is a perfect way to get started as a Java developer with what embedded (device) programming means and how interaction with physical input and output takes place. Roadmaps The over all progress on Java is visualized in this overview: Read the full article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Amis,OOW,Oracle OpenWorld,JavaOne,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • The Connected Company: WebCenter Portal Activity Streams

    - by Michael Snow
    Guest post by Mitchell Palski, Oracle Staff Sales Consultant Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Social media is sure to have made its way into your company or government organization. Whether its discussion threads, blog posts, Facebook-style profile-pages, or just a simple Instant Messenger application; in one way or another, your employees are connected. What are the objectives of leveraging social media in your organization? Facilitating knowledge transfer More effectively organizing team events Generating inter-community discussions to solve problems Improving resource management Increasing organizational awareness Creating an environment of accountability Do any of the business objectives above stand out to you as needs? If so, consider leveraging the WebCenter Portal Activity Stream as part of your solution. In WebCenter Portal, the Activity Stream feature provides a streaming view of the activities of your connections, actions taken in portals, and business activities that looks a lot like a combined Facebook and Twitter newsfeed. Activity Stream can note when a user: Posts feedback (comments) Uploads a document Creates a new blog, page, event, or announcement Starts a new discussion Streams messages and attachments entered through WebCenter Publisher (similar to Twitter) Through Activity Stream Preferences, you can select which of these activities to show or hide from your personal Activity Stream. Here’s what you get: Real-time stream of activities with in a Portal or sub-Portal increases awareness across your organization or within a working group Complete list of user actions reduces the time-to-find for users that need to interact with the latest activities in your portal Users can publish to their groups when tasks are finished for complete group traceability and accountability, as well as improved resource management. Project discussions and shared documents that require the expertise of someone outside of a working group now get increased visibility across your organization. There’s a reason that commercial Social Media tools like Facebook and Twitter have been so successful – they spread information in an aesthetically appealing and easy to read format.  Strategically placing an Activity Feed within your Portal is analogous to sending your employees a daily newsletter, events calendar, recent documents report, and list of announcements – BUT ALL IN ONE! 

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  • Organization &amp; Architecture UNISA Studies &ndash; Chap 13

    - by MarkPearl
    Learning Outcomes Explain the advantages of using a large number of registers Discuss the way in which compilers optimize register usage Discuss the evolution of CISC machines Describe the characteristics of RISC architecture Discuss the RISC vs. CISC controversy Describe the way in which RISC and CISC design principles can be combined Instruction Execution Characteristics To understand the the line of reasoning of RISC advocates, we need a brief overview of instruction execution characteristics. These include… Operations Operands Procedure Calls These three sections can be studied in depth in the textbook at pages 503 - 505 A number of groups have come up with the conclusion that the attempt to make the instruction set architecture closer to HLLs (High Level Languages) is not the most effective design strategy. Rather HLL’s can be best supported by optimizing performance of the most time-consuming features of typical HLL programs. Generally 3 main characteristics came up to improve performance… Use a large number of registers or use a compiler to optimize register usage Careful attention needs to be paid to the design of instruction pipelines A simplified (reduced) instruction set is indicated The use of a large register optimization One of the most important design principles of RISC machines is the use of a large number of registers. The concept of register windows and the use of a large register file versus the use of cache memory are discussed. On the face of it, the use of a large set of registers should decrease the need to access memory. The design task is to organize the registers in such a fashion that this goal is realized. Read page 507 – 510 for a detailed explanation. Compiler-based register optimization   Reduced Instructions Set Architecture There are two advantages to smaller programs… Because the program takes up less memory, there is a savings in that resource (this was more compelling when memory was more expensive) Smaller programs should improve performance, and this will happen in two ways – fewer instructions means fewer instruction bytes to be fetched and in a paging environment smaller programs occupy fewer pages, reducing page faults. Certain characteristics are common to RISC processors… One instruction per cycle Register-to-register operations Simple addressing modes Simple instruction formats RISC vs. CISC After initial enthusiasm for RISC machines, there has been a growing realization that RISC designs may benefit from the inclusion of some CISC features CISC designs may benefit from the inclusion of some RISC features

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  • Oracle OpenWorld is on the Horizon

    - by Matthew Haavisto
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle OpenWorld 2012 is only a few months away, and we're excited about our slate of sessions and other activities scheduled this year.  PeopleSoft sessions are perennially among the best attended and well-received sessions, and we plan to keep that trend going. We have a full complement of sessions planned, from updates for some of your yearly favorites to lots of completely new topics.  Some of the long-standing favorites include the PeopleSoft Technology Roadmap, PeopleTools Tips and Techniques and a number of candid panel discussions. Coverage of the latest trends include new sessions on PeopleSoft on mobile platforms, PeopleSoft's new user experience and interaction model, advances in reporting and analytics and employing virtualization to reduce costs.  The PeopleTools team is also working closely with Applications groups this year to demonstrate to users how advances in PeopleTools will have a direct and beneficial impact on the latest applications releases.  There are plenty of sessions for developers and administrators as well, from sessions on enhancing, integrating, maintaining, and securing your applications, to tuning for performance.  We'll also update you on the latest platform roadmap. In addition to these conventional sessions, we will of course be manning the demo pods, where you'll be able to see the latest functionality first hand. We plan to engage in lots of direct customer interaction.  One of the highlights each year for our team as well as attendees is the session in which a panel of senior PeopleTools leaders talks candidly and engages in open Q&A with customers about our products.  This is definitely a discussion worth joining in on. Keep your eyes on this blog in the coming weeks for details on many of the sessions we have planned.  We look forward to seeing you at OpenWorld 2012!

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  • What will be the better way for data retrieval on application that needs to handle limited amount of data.?

    - by Milanix
    This is not really a coding question since, I am not adding any code in here. Since, adding my code snippets itself would make this question really long. Instead, I am pretty interested in knowing a better ways for data retrieval on application that needs to handle limited amount of data which isn't updated regularly. Let's take this example: I am writing an application which gets a schedule as an XML from server. I have written a logic in order to parse XML version and update database only if the version is newer than the local version. Although the update is checked automatically/manually on daily basis based on user preference, the actual version update happens only once per few months or so. Since, this is done by some other authority which doesn't provide API but, rather inform publicly on their changes. The actual XML contains a "(n number of groups)(days in a week) (n number of schedule)" . The group is usually 6 and the number of schedule is usually 2. So basically there would usually be only around 100 strings. Now although I have used SQLite at the moment. I want to know how to make update on database. Should I show progress dialog that the application is updating and exit the app when it's done? Since, my updates are infrequent i don't think this will really harm user experience but, is there any better ways to do it? Because I don't want update to be made when user is searching which is done using database. This will cause an database already open exception. Atleast I have faced this problem before. Is it better to rather parse XML every time when user wants to view certain things or to use SQLite? Since, I make lots of use of adapter in my app to create lists, will that degrade the performance? It would really be a great help if anyone can give me better overview about it. Or may be counter argument against each. Many thanks!

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Raid superblock missing on single parition. Recovery needed!

    - by user171639
    Ok so I have a 2 TB raid 1 setup that has three partitions: sdc1: linux sdc2: swap sdc3: LVM for data However the LVM will no longer mount. So I thought that I would take the first drive, mount it in linux (ive done this b4), and reset the spare drive to copy the data. Normally I can mount a single drive for data recovery using: sudo su apt-get install mdadm lvm2 mdadm --assemble --scan modprobe dm-mod vgscan vgchange -ay c mount -o ro /dev/c/c /mnt Unfortunately, vgscan doesnot recognize the data partition. It appears as though the superblock on the first drive's data partition was erased while syncing with the second. So now I cannot mount that partition and the second drive is stuck in spare mode. Any ideas? Or a way to force mount the data partition just to copy the data? knoppix@Microknoppix:~$ sudo su root@Microknoppix:/home/knoppix# apt-get install mdadm lvm2 Reading package lists... Done Building dependency tree Reading state information... Done lvm2 is already the newest version. mdadm is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 551 not upgraded. root@Microknoppix:/home/knoppix# mdadm --assemble --scan mdadm: /dev/md/1 has been started with 1 drive (out of 2). mdadm: /dev/md/0 has been started with 1 drive (out of 2). root@Microknoppix:/home/knoppix# modprobe dm-mod root@Microknoppix:/home/knoppix# vgscan Reading all physical volumes. This may take a while... No volume groups found root@Microknoppix:/home/knoppix# cat /proc/mdstat Personalities : [raid1] md0 : active raid1 sdc1[2] 4193268 blocks super 1.2 [2/1] [U_] md1 : active raid1 sdc2[2] 524276 blocks super 1.2 [2/1] [U_] unused devices: <none> root@Microknoppix:/home/knoppix# mdadm -v --assemble --auto=yes /dev/md2 /dev/sdc3 mdadm: looking for devices for /dev/md2 mdadm: no recogniseable superblock on /dev/sdc3 mdadm: /dev/sdc3 has no superblock - assembly aborted root@Microknoppix:/home/knoppix# dumpe2fs /dev/md0 | grep -i superblock dumpe2fs 1.42.4 (12-Jun-2012) Primary superblock at 0, Group descriptors at 1-1 Backup superblock at 32768, Group descriptors at 32769-32769 Backup superblock at 98304, Group descriptors at 98305-98305 Backup superblock at 163840, Group descriptors at 163841-163841 Backup superblock at 229376, Group descriptors at 229377-229377 Backup superblock at 294912, Group descriptors at 294913-294913 Backup superblock at 819200, Group descriptors at 819201-819201 Backup superblock at 884736, Group descriptors at 884737-884737 root@Microknoppix:/home/knoppix# Notes: I can read the super block from the spare drive. I was gonna try and restore the superblock from one of the backups, but i dont know how or if this would work. I also heard creating a new array (mdadm --create) using the same parameters will not delete the data on the drive but i didnt want to risk it. Recommendations?

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  • Normal Redundancy (Double Mirroring) Option Available

    - by TammyBednar
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} The Oracle Database Appliance 2.4 Patch was released last week and provides you an option of ASM normal redundancy (double mirroring) during the initial deployment of the Database Appliance. The default deployment of the Oracle Database Appliance is high redundancy for the +DATA and +RECO disk groups. While there is 12TB of raw shared storage available, the Database Backup Location and Disk Group Redundancy govern how much usable storage is presented after the initial deployment is completed. The Database Backup Location options are Local or External. When the Local Backup Option is selected, this means that 60% of the available shared storage will be allocated for the Fast Recovery Area that contains database backups and archive logs. The External Backup Option will allocate 20% of the available shared storage to the Fast Recovery Area. So, let’s look at an example of High Redundancy and External Backups. Disk Group Redundancy – High --> Triple Mirroring to provide ~4TB of available storage Database Backup Location – External --> 20% of available shared storage allocated to +RECO +DATA = 3.2TB of usable storage, +RECO = 0.8TB of usable storage What about Normal Redundancy with External Backups? Disk Group Redundancy – Normal --> Double Mirroring to provide ~6TB of available storage Database Backup Location – External --> 20% of available shared storage allocated to +RECO +DATA = 4.8TB of usable storage, +RECO = 1.2TB of usable storage As a best practice, we would recommend using Normal Redundancy for your test and/or development Oracle Database Appliances and High Redundancy for production.

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  • Windows 2008, IIS7 and virtual directories

    - by Thomas
    I created a virtual directory called test (C:\test) under the Default Web Site and added two simple test files (one html and one aspx). I thought I had to add the IUSR and NetworkService (for application pools) to C:\test and grant the users appropriate rights in order for IIS7 to serve the content. It appears that is not the case at all as I can view any files in the virtual directory (even if I convert it to an application) without changing or adding any security settings on the C:\test folder. I just installed IIS7 with ASP.NET on Windows 2008 without changing any settings besides adding the virtual directory. Am I missing something? Even my book on IIS7 states that the user accounts should be added an appropriate rights should be added. I added the following to answer the comments: I am referencing the file using a public IP http://xxx.xxx.xxx.xxx/test/one.html and the IP nor localhost is in my trusted sites. I am not signed in on the server at all as I am accessing the content from my home machine and the content is on my production server. The following users/groups have access to c:\test on the server (Creator Owner, System, Administrators, Users) and the app pool is running under the default NetworkService account. I basically installed win2008, added the IIS role with asp.net. I then opened IIS7, added a virtual directory and copied two files to the directory to test. It works which is great but I want to understand why it works. How is it that IIS7 can access files in the C:\test folder without any permissions set.

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  • Squid 2.7 Stable 8 on Windows 2008

    - by Sadish
    Hi all, I have a Windows 2008 SP2 Active Directory Domain, which has clients of Vista, Win 2000 XP and Windows 7 as members. I installed Squid 2.7 Stable 8 on Windows 2008 SP2 trying to configure NTLM based authentication when surfing Internet. Basically have defined 2 groups for internet allow and deny based on authorization Internet access is allowed. But after trying for over 3 weeks, seems that the authentication does not happen. The browser keeps on asking for user name & password. I would like to know if there is any solution for this. I’m totally frustrated and unable to move forward. My configuration as below from the modifying the default squid.conf Line 292 auth_param ntlm program c:/squid/libexec/mswin_ntlm_auth.exe auth_param ntlm children 5 Line 626 acl localnet proxy_auth REQUIRED src 10.0.0.1/255 acl InetAllow external win_domain_group InternetUsers acl InetDeny external win_domain_group InternetDenyGroup http_access allow InetAllow http_access deny InetDeny Comment any "acl localnet src" Line 294 external_acl_type win_domain_group ttl=120 %LOGIN c:/squid/libexec/mswin_check_lm_group.exe –G My Windows 2008 server is running on 192.168.0.203 and clients are of subnet 10.0.0.x for which I need authentication. Pls help !!!

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  • How to disable the RAID in x3400 M2

    - by BanKtsu
    Hi I just wanna disable the default RAID in my server IBM System X3400 M2 Server(7837-24X),i have 3 disk drives SAS. I want to make them a JBOD "Just a Bunch Of Disks", because I want to install in the drive 0 CentOS, and the other two make them cache files for a squid server. I disable the RAID in the BIOS: System Settings/Adapters and UEFI drivers/LSI Logic Fusion MPT SAS Driver -PciRoot(0x0)/Pci(0x3,0X0)/Pci(0x0,0x0) LSI Logic MPT Setup Utility RAID Properties/Delete Array Later I boot the CentOS live CD and install the OS in the drive 0, and the others 2 mounted like this: *LVM Volume Groups vg_proxyserver 139508 lv_root 51200 / ext4 lv_home 84276 /home ext4 lv_swap 4032 Hard Drive sdb(/dev/sdb) free 140011 sdc(/dev/sdc) free 140011 sdd(/dev/sdd) sdd1 500 /boot ext4 sdd2 139512 vg_proxyserver physical volume(LVM) But when I restart the server give me the error: Boot failed Hard Disk 0 UEFI PXE PciRoot(0x0)/Pci(0x1,0X0)/Pci(0x0,0x0)/MAC(001A64B15130,0X0)) ........PXE-E18:Server response timeout. UEFI PXE PciRoot(0x0)/Pci(0x1,0X0)/Pci(0x0,0x0)/MAC(001A64B15132,0X0)) ........PXE-E18:Server response timeout. and the OS not start. The IBM force me to do a RAID?,why?

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  • OIM 11g notification framework

    - by Rajesh G Kumar
    OIM 11g has introduced an improved and template based Notifications framework. New release has removed the limitation of sending text based emails (out-of-the-box emails) and enhanced to support html features. New release provides in-built out-of-the-box templates for events like 'Reset Password', 'Create User Self Service' , ‘User Deleted' etc. Also provides new APIs to support custom templates to send notifications out of OIM. OIM notification framework supports notification mechanism based on events, notification templates and template resolver. They are defined as follows: Ø Events are defined as XML file and imported as part of MDS database in order to make notification event available for use. Ø Notification templates are created using OIM advance administration console. The template contains the text and the substitution 'variables' which will be replaced with the data provided by the template resolver. Templates support internationalization and can be defined as HTML or in form of simple text. Ø Template resolver is a Java class that is responsible to provide attributes and data to be used at runtime and design time. It must be deployed following the OIM plug-in framework. Resolver data provided at design time is to be used by end user to design notification template with available entity variables and it also provides data at runtime to replace the designed variable with value to be displayed to recipients. Steps to define custom notifications in OIM 11g are: Steps# Steps 1. Define the Notification Event 2. Create the Custom Template Resolver class 3. Create Template with notification contents to be sent to recipients 4. Create Event triggering spots in OIM 1. Notification Event metadata The Notification Event is defined as XML file which need to be imported into MDS database. An event file must be compliant with the schema defined by the notification engine, which is NotificationEvent.xsd. The event file contains basic information about the event.XSD location in MDS database: “/metadata/iam-features-notification/NotificationEvent.xsd”Schema file can be viewed by exporting file from MDS using weblogicExportMetadata.sh script.Sample Notification event metadata definition: 1: <?xml version="1.0" encoding="UTF-8"?> 2: <Events xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance xsi:noNamespaceSchemaLocation="../../../metadata/NotificationEvent.xsd"> 3: <EventType name="Sample Notification"> 4: <StaticData> 5: <Attribute DataType="X2-Entity" EntityName="User" Name="Granted User"/> 6: </StaticData> 7: <Resolver class="com.iam.oim.demo.notification.DemoNotificationResolver"> 8: <Param DataType="91-Entity" EntityName="Resource" Name="ResourceInfo"/> 9: </Resolver> 10: </EventType> 11: </Events> Line# Description 1. XML file notation tag 2. Events is root tag 3. EventType tag is to declare a unique event name which will be available for template designing 4. The StaticData element lists a set of parameters which allow user to add parameters that are not data dependent. In other words, this element defines the static data to be displayed when notification is to be configured. An example of static data is the User entity, which is not dependent on any other data and has the same set of attributes for all event instances and notification templates. Available attributes are used to be defined as substitution tokens in the template. 5. Attribute tag is child tag for StaticData to declare the entity and its data type with unique reference name. User entity is most commonly used Entity as StaticData. 6. StaticData closing tag 7. Resolver tag defines the resolver class. The Resolver class must be defined for each notification. It defines what parameters are available in the notification creation screen and how those parameters are replaced when the notification is to be sent. Resolver class resolves the data dynamically at run time and displays the attributes in the UI. 8. The Param DataType element lists a set of parameters which allow user to add parameters that are data dependent. An example of the data dependent or a dynamic entity is a resource object which user can select at run time. A notification template is to be configured for the resource object. Corresponding to the resource object field, a lookup is displayed on the UI. When a user selects the event the call goes to the Resolver class provided to fetch the fields that are displayed in the Available Data list, from which user can select the attribute to be used on the template. Param tag is child tag to declare the entity and its data type with unique reference name. 9. Resolver closing tag 10 EventType closing tag 11. Events closing tag Note: - DataType needs to be declared as “X2-Entity” for User entity and “91-Entity” for Resource or Organization entities. The dynamic entities supported for lookup are user, resource, and organization. Once notification event metadata is defined, need to be imported into MDS database. Fully qualified resolver class name need to be define for XML but do not need to load the class in OIM yet (it can be loaded later). 2. Coding the notification resolver All event owners have to provide a resolver class which would resolve the data dynamically at run time. Custom resolver class must implement the interface oracle.iam.notification.impl.NotificationEventResolver and override the implemented methods with actual implementation. It has 2 methods: S# Methods Descriptions 1. public List<NotificationAttribute> getAvailableData(String eventType, Map<String, Object> params); This API will return the list of available data variables. These variables will be available on the UI while creating/modifying the Templates and would let user select the variables so that they can be embedded as a token as part of the Messages on the template. These tokens are replaced by the value passed by the resolver class at run time. Available data is displayed in a list. The parameter "eventType" specifies the event Name for which template is to be read.The parameter "params" is the map which has the entity name and the corresponding value for which available data is to be fetched. Sample code snippet: List<NotificationAttribute> list = new ArrayList<NotificationAttribute>(); long objKey = (Long) params.get("resource"); //Form Field details based on Resource object key HashMap<String, Object> formFieldDetail = getObjectFormName(objKey); for (Iterator<?> itrd = formFieldDetail.entrySet().iterator(); itrd.hasNext(); ) { NotificationAttribute availableData = new NotificationAttribute(); Map.Entry formDetailEntrySet = (Entry<?, ?>)itrd.next(); String fieldLabel = (String)formDetailEntrySet.getValue(); availableData.setName(fieldLabel); list.add(availableData); } return list; 2. Public HashMap<String, Object> getReplacedData(String eventType, Map<String, Object> params); This API would return the resolved value of the variables present on the template at the runtime when notification is being sent. The parameter "eventType" specifies the event Name for which template is to be read.The parameter "params" is the map which has the base values such as usr_key, obj_key etc required by the resolver implementation to resolve the rest of the variables in the template. Sample code snippet: HashMap<String, Object> resolvedData = new HashMap<String, Object>();String firstName = getUserFirstname(params.get("usr_key"));resolvedData.put("fname", firstName); String lastName = getUserLastName(params.get("usr_key"));resolvedData.put("lname", lastname);resolvedData.put("count", "1 million");return resolvedData; This code must be deployed as per OIM 11g plug-in framework. The XML file defining the plug-in is as below: <?xml version="1.0" encoding="UTF-8"?> <oimplugins xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <plugins pluginpoint="oracle.iam.notification.impl.NotificationEventResolver"> <plugin pluginclass= " com.iam.oim.demo.notification.DemoNotificationResolver" version="1.0" name="Sample Notification Resolver"/> </plugins> </oimplugins> 3. Defining the template To create a notification template: Log in to the Oracle Identity Administration Click the System Management tab and then click the Notification tab From the Actions list on the left pane, select Create On the Create page, enter values for the following fields under the Template Information section: Template Name: Demo template Description Text: Demo template Under the Event Details section, perform the following: From the Available Event list, select the event for which the notification template is to be created from a list of available events. Depending on your selection, other fields are displayed in the Event Details section. Note that the template Sample Notification Event created in the previous step being used as the notification event. The contents of the Available Data drop down are based on the event XML StaticData tag, the drop down basically lists all the attributes of the entities defined in that tag. Once you select an element in the drop down, it will show up in the Selected Data text field and then you can just copy it and paste it into either the message subject or the message body fields prefixing $ symbol. Example if list has attribute like First_Name then message body will contains this as $First_Name which resolver will parse and replace it with actual value at runtime. In the Resource field, select a resource from the lookup. This is the dynamic data defined by the Param DataType element in the XML definition. Based on selected resource getAvailableData method of resolver will be called to fetch the resource object attribute detail, if method is overridden with required implementation. For current scenario, Map<String, Object> params will get populated with object key as value and key as “resource” in the map. This is the only input will be provided to resolver at design time. You need to implement the further logic to fetch the object attributes detail to populate the available Data list. List string should not have space in between, if object attributes has space for attribute name then implement logic to replace the space with ‘_’ before populating the list. Example if attribute name is “First Name” then make it “First_Name” and populate the list. Space is not supported while you try to parse and replace the token at run time with real value. Make a note that the Available Data and Selected Data are used in the substitution tokens definition only, they do not define the final data that will be sent in the notification. OIM will invoke the resolver class to get the data and make the substitutions. Under the Locale Information section, enter values in the following fields: To specify a form of encoding, select either UTF-8 or ASCII. In the Message Subject field, enter a subject for the notification. From the Type options, select the data type in which you want to send the message. You can choose between HTML and Text/Plain. In the Short Message field, enter a gist of the message in very few words. In the Long Message field, enter the message that will be sent as the notification with Available data token which need to be replaced by resolver at runtime. After you have entered the required values in all the fields, click Save. A message is displayed confirming the creation of the notification template. Click OK 4. Triggering the event A notification event can be triggered from different places in OIM. The logic behind the triggering must be coded and plugged into OIM. Examples of triggering points for notifications: Event handlers: post process notifications for specific data updates in OIM users Process tasks: to notify the users that a provisioning task was executed by OIM Scheduled tasks: to notify something related to the task The scheduled job has two parameters: Template Name: defines the notification template to be sent User Login: defines the user record that will provide the data to be sent in the notification Sample Code Snippet: public void execute(String templateName , String userId) { try { NotificationService notService = Platform.getService(NotificationService.class); NotificationEvent eventToSend=this.createNotificationEvent(templateName,userId); notService.notify(eventToSend); } catch (Exception e) { e.printStackTrace(); } } private NotificationEvent createNotificationEvent(String poTemplateName, String poUserId) { NotificationEvent event = new NotificationEvent(); String[] receiverUserIds= { poUserId }; event.setUserIds(receiverUserIds); event.setTemplateName(poTemplateName); event.setSender(null); HashMap<String, Object> templateParams = new HashMap<String, Object>(); templateParams.put("USER_LOGIN",poUserId); event.setParams(templateParams); return event; } public HashMap getAttributes() { return null; } public void setAttributes() {} }

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  • Working with PivotTables in Excel

    - by Mark Virtue
    PivotTables are one of the most powerful features of Microsoft Excel.  They allow large amounts of data to be analyzed and summarized in just a few mouse clicks. In this article, we explore PivotTables, understand what they are, and learn how to create and customize them. Note:  This article is written using Excel 2010 (Beta).  The concept of a PivotTable has changed little over the years, but the method of creating one has changed in nearly every iteration of Excel.  If you are using a version of Excel that is not 2010, expect different screens from the ones you see in this article. A Little History In the early days of spreadsheet programs, Lotus 1-2-3 ruled the roost.  Its dominance was so complete that people thought it was a waste of time for Microsoft to bother developing their own spreadsheet software (Excel) to compete with Lotus.  Flash-forward to 2010, and Excel’s dominance of the spreadsheet market is greater than Lotus’s ever was, while the number of users still running Lotus 1-2-3 is approaching zero.  How did this happen?  What caused such a dramatic reversal of fortunes? Industry analysts put it down to two factors:  Firstly, Lotus decided that this fancy new GUI platform called “Windows” was a passing fad that would never take off.  They declined to create a Windows version of Lotus 1-2-3 (for a few years, anyway), predicting that their DOS version of the software was all anyone would ever need.  Microsoft, naturally, developed Excel exclusively for Windows.  Secondly, Microsoft developed a feature for Excel that Lotus didn’t provide in 1-2-3, namely PivotTables.  The PivotTables feature, exclusive to Excel, was deemed so staggeringly useful that people were willing to learn an entire new software package (Excel) rather than stick with a program (1-2-3) that didn’t have it.  This one feature, along with the misjudgment of the success of Windows, was the death-knell for Lotus 1-2-3, and the beginning of the success of Microsoft Excel. Understanding PivotTables So what is a PivotTable, exactly? Put simply, a PivotTable is a summary of some data, created to allow easy analysis of said data.  But unlike a manually created summary, Excel PivotTables are interactive.  Once you have created one, you can easily change it if it doesn’t offer the exact insights into your data that you were hoping for.  In a couple of clicks the summary can be “pivoted” – rotated in such a way that the column headings become row headings, and vice versa.  There’s a lot more that can be done, too.  Rather than try to describe all the features of PivotTables, we’ll simply demonstrate them… The data that you analyze using a PivotTable can’t be just any data – it has to be raw data, previously unprocessed (unsummarized) – typically a list of some sort.  An example of this might be the list of sales transactions in a company for the past six months. Examine the data shown below: Notice that this is not raw data.  In fact, it is already a summary of some sort.  In cell B3 we can see $30,000, which apparently is the total of James Cook’s sales for the month of January.  So where is the raw data?  How did we arrive at the figure of $30,000?  Where is the original list of sales transactions that this figure was generated from?  It’s clear that somewhere, someone must have gone to the trouble of collating all of the sales transactions for the past six months into the summary we see above.  How long do you suppose this took?  An hour?  Ten?  Probably. If we were to track down the original list of sales transactions, it might look something like this: You may be surprised to learn that, using the PivotTable feature of Excel, we can create a monthly sales summary similar to the one above in a few seconds, with only a few mouse clicks.  We can do this – and a lot more too! How to Create a PivotTable First, ensure that you have some raw data in a worksheet in Excel.  A list of financial transactions is typical, but it can be a list of just about anything:  Employee contact details, your CD collection, or fuel consumption figures for your company’s fleet of cars. So we start Excel… …and we load such a list… Once we have the list open in Excel, we’re ready to start creating the PivotTable. Click on any one single cell within the list: Then, from the Insert tab, click the PivotTable icon: The Create PivotTable box appears, asking you two questions:  What data should your new PivotTable be based on, and where should it be created?  Because we already clicked on a cell within the list (in the step above), the entire list surrounding that cell is already selected for us ($A$1:$G$88 on the Payments sheet, in this example).  Note that we could select a list in any other region of any other worksheet, or even some external data source, such as an Access database table, or even a MS-SQL Server database table.  We also need to select whether we want our new PivotTable to be created on a new worksheet, or on an existing one.  In this example we will select a new one: The new worksheet is created for us, and a blank PivotTable is created on that worksheet: Another box also appears:  The PivotTable Field List.  This field list will be shown whenever we click on any cell within the PivotTable (above): The list of fields in the top part of the box is actually the collection of column headings from the original raw data worksheet.  The four blank boxes in the lower part of the screen allow us to choose the way we would like our PivotTable to summarize the raw data.  So far, there is nothing in those boxes, so the PivotTable is blank.  All we need to do is drag fields down from the list above and drop them in the lower boxes.  A PivotTable is then automatically created to match our instructions.  If we get it wrong, we only need to drag the fields back to where they came from and/or drag new fields down to replace them. The Values box is arguably the most important of the four.  The field that is dragged into this box represents the data that needs to be summarized in some way (by summing, averaging, finding the maximum, minimum, etc).  It is almost always numerical data.  A perfect candidate for this box in our sample data is the “Amount” field/column.  Let’s drag that field into the Values box: Notice that (a) the “Amount” field in the list of fields is now ticked, and “Sum of Amount” has been added to the Values box, indicating that the amount column has been summed. If we examine the PivotTable itself, we indeed find the sum of all the “Amount” values from the raw data worksheet: We’ve created our first PivotTable!  Handy, but not particularly impressive.  It’s likely that we need a little more insight into our data than that. Referring to our sample data, we need to identify one or more column headings that we could conceivably use to split this total.  For example, we may decide that we would like to see a summary of our data where we have a row heading for each of the different salespersons in our company, and a total for each.  To achieve this, all we need to do is to drag the “Salesperson” field into the Row Labels box: Now, finally, things start to get interesting!  Our PivotTable starts to take shape….   With a couple of clicks we have created a table that would have taken a long time to do manually. So what else can we do?  Well, in one sense our PivotTable is complete.  We’ve created a useful summary of our source data.  The important stuff is already learned!  For the rest of the article, we will examine some ways that more complex PivotTables can be created, and ways that those PivotTables can be customized. First, we can create a two-dimensional table.  Let’s do that by using “Payment Method” as a column heading.  Simply drag the “Payment Method” heading to the Column Labels box: Which looks like this: Starting to get very cool! Let’s make it a three-dimensional table.  What could such a table possibly look like?  Well, let’s see… Drag the “Package” column/heading to the Report Filter box: Notice where it ends up…. This allows us to filter our report based on which “holiday package” was being purchased.  For example, we can see the breakdown of salesperson vs payment method for all packages, or, with a couple of clicks, change it to show the same breakdown for the “Sunseekers” package: And so, if you think about it the right way, our PivotTable is now three-dimensional.  Let’s keep customizing… If it turns out, say, that we only want to see cheque and credit card transactions (i.e. no cash transactions), then we can deselect the “Cash” item from the column headings.  Click the drop-down arrow next to Column Labels, and untick “Cash”: Let’s see what that looks like…As you can see, “Cash” is gone. Formatting This is obviously a very powerful system, but so far the results look very plain and boring.  For a start, the numbers that we’re summing do not look like dollar amounts – just plain old numbers.  Let’s rectify that. A temptation might be to do what we’re used to doing in such circumstances and simply select the whole table (or the whole worksheet) and use the standard number formatting buttons on the toolbar to complete the formatting.  The problem with that approach is that if you ever change the structure of the PivotTable in the future (which is 99% likely), then those number formats will be lost.  We need a way that will make them (semi-)permanent. First, we locate the “Sum of Amount” entry in the Values box, and click on it.  A menu appears.  We select Value Field Settings… from the menu: The Value Field Settings box appears. Click the Number Format button, and the standard Format Cells box appears: From the Category list, select (say) Accounting, and drop the number of decimal places to 0.  Click OK a few times to get back to the PivotTable… As you can see, the numbers have been correctly formatted as dollar amounts. While we’re on the subject of formatting, let’s format the entire PivotTable.  There are a few ways to do this.  Let’s use a simple one… Click the PivotTable Tools/Design tab: Then drop down the arrow in the bottom-right of the PivotTable Styles list to see a vast collection of built-in styles: Choose any one that appeals, and look at the result in your PivotTable:   Other Options We can work with dates as well.  Now usually, there are many, many dates in a transaction list such as the one we started with.  But Excel provides the option to group data items together by day, week, month, year, etc.  Let’s see how this is done. First, let’s remove the “Payment Method” column from the Column Labels box (simply drag it back up to the field list), and replace it with the “Date Booked” column: As you can see, this makes our PivotTable instantly useless, giving us one column for each date that a transaction occurred on – a very wide table! To fix this, right-click on any date and select Group… from the context-menu: The grouping box appears.  We select Months and click OK: Voila!  A much more useful table: (Incidentally, this table is virtually identical to the one shown at the beginning of this article – the original sales summary that was created manually.) Another cool thing to be aware of is that you can have more than one set of row headings (or column headings): …which looks like this…. You can do a similar thing with column headings (or even report filters). Keeping things simple again, let’s see how to plot averaged values, rather than summed values. First, click on “Sum of Amount”, and select Value Field Settings… from the context-menu that appears: In the Summarize value field by list in the Value Field Settings box, select Average: While we’re here, let’s change the Custom Name, from “Average of Amount” to something a little more concise.  Type in something like “Avg”: Click OK, and see what it looks like.  Notice that all the values change from summed totals to averages, and the table title (top-left cell) has changed to “Avg”: If we like, we can even have sums, averages and counts (counts = how many sales there were) all on the same PivotTable! Here are the steps to get something like that in place (starting from a blank PivotTable): Drag “Salesperson” into the Column Labels Drag “Amount” field down into the Values box three times For the first “Amount” field, change its custom name to “Total” and it’s number format to Accounting (0 decimal places) For the second “Amount” field, change its custom name to “Average”, its function to Average and it’s number format to Accounting (0 decimal places) For the third “Amount” field, change its name to “Count” and its function to Count Drag the automatically created field from Column Labels to Row Labels Here’s what we end up with: Total, average and count on the same PivotTable! Conclusion There are many, many more features and options for PivotTables created by Microsoft Excel – far too many to list in an article like this.  To fully cover the potential of PivotTables, a small book (or a large website) would be required.  Brave and/or geeky readers can explore PivotTables further quite easily:  Simply right-click on just about everything, and see what options become available to you.  There are also the two ribbon-tabs: PivotTable Tools/Options and Design.  It doesn’t matter if you make a mistake – it’s easy to delete the PivotTable and start again – a possibility old DOS users of Lotus 1-2-3 never had. We’ve included an Excel that should work with most versions of Excel, so you can download to practice your PivotTable skills. Download Our Practice Excel File Similar Articles Productive Geek Tips Magnify Selected Cells In Excel 2007Share Access Data with Excel in Office 2010Make Excel 2007 Print Gridlines In Workbook FileMake Excel 2007 Always Save in Excel 2003 FormatConvert Older Excel Documents to Excel 2007 Format TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Ben & Jerry’s Free Cone Day, 3/23/10 New Stinger from McAfee Helps Remove ‘FakeAlert’ Threats Google Apps Marketplace: Tools & Services For Google Apps Users Get News Quick and Precise With Newser Scan for Viruses in Ubuntu using ClamAV Replace Your Windows Task Manager With System Explorer

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  • Windows 2003 Domain Controller Very Upset about NIC Teaming

    - by Kyle Brandt
    I set up BACS (Broadcom Teaming) to team two NIC on a Windows 2003 Active Directory Domain Controller. Networking still works okay, I can ping the gateway etc, but both DNS and Active Directory fail to start with various 40xx errors. The team that I created is Smart load Balancing with Failover, with one backup and only one in smart load balancing (So really it is just failover). I have the team the same IP address that the single active NIC had before. Anyone seen this before, or have any ideas what the problem might be? Event Type: Error Event Source: DNS Event Category: None Event ID: 4015 Date: 3/7/2010 Time: 10:33:03 AM User: N/A Computer: ADC Description: The DNS server has encountered a critical error from the Active Directory. Check that the Active Directory is functioning properly. The extended error debug information (which may be empty) is "". The event data contains the error. Event Type: Error Event Source: DNS Event Category: None Event ID: 4004 Date: 3/7/2010 Time: 10:33:03 AM User: N/A Computer: ADC Description: The DNS server was unable to complete directory service enumeration of zone .. This DNS server is configured to use information obtained from Active Directory for this zone and is unable to load the zone without it. Check that the Active Directory is functioning properly and repeat enumeration of the zone. The extended error debug information (which may be empty) is "". The event data contains the error. Event Type: Error Event Source: NTDS Replication Event Category: DS RPC Client Event ID: 2087 Date: 3/7/2010 Time: 10:40:28 AM User: NT AUTHORITY\ANONYMOUS LOGON Computer: ADC Description: Active Directory could not resolve the following DNS host name of the source domain controller to an IP address. This error prevents additions, deletions and changes in Active Directory from replicating between one or more domain controllers in the forest. Security groups, group policy, users and computers and their passwords will be inconsistent between domain controllers until this error is resolved, potentially affecting logon authentication and access to network resources.

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  • CodePlex Daily Summary for Tuesday, February 08, 2011

    CodePlex Daily Summary for Tuesday, February 08, 2011Popular ReleasesyoutubeFisher: youtubeFisher 3.0 [beta]: What's new: Supports YouTube's new layout Complete internal refactoringNearforums - ASP.NET MVC forum engine: Nearforums v5.0: Version 5.0 of the ASP.NET MVC Forum Engine, containing the following improvements: .NET 4.0 as target framework using ASP.NET MVC 3. All views migrated to Razor for cleaner markup. Alternate template (Layout file) for mobile devices 4 Bug Fixes since Version 4.1 Visit the project Roadmap for more details.fuv: 1.0 release, codename Chopper Joe: features: search/replace :o to open file :s to save file :q to quitASP.NET MVC Project Awesome, jQuery Ajax helpers (controls): 1.7: A rich set of helpers (controls) that you can use to build highly responsive and interactive Ajax-enabled Web applications. These helpers include Autocomplete, AjaxDropdown, Lookup, Confirm Dialog, Popup Form, Popup and Pager html generation optimized new features for the lookup (add additional search data ) live demo went aeroEnhSim: EnhSim 2.3.6 BETA: 2.3.6 BETAThis release supports WoW patch 4.06 at level 85 To use this release, you must have the Microsoft Visual C++ 2010 Redistributable Package installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=A7B7A05E-6DE6-4D3A-A423-37BF0912DB84 To use the GUI you must have the .NET 4.0 Framework installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 Changes since 2.3.0 ...TestApi - a library of Test APIs: TestApi v0.6: TestApi v0.6 comes with the following changes: TestApi code development has been moved to Codeplex: Moved TestApi soluton to VS 2010; Moved all source code to Codeplex. All development work is done there now. Fault Injection API: Integrated the unmanaged FaultInjectionEngine.dll COM component in the build; Cleaned up FaultInjectionEngine.dll to build at warning level 4; Implemented “FaultScope” which allows for in-process fault injection; Added automation scripts & sample program; ...AutoLoL: AutoLoL v1.5.5: AutoChat now allows up to 6 items. Items with nr. 7-0 will be removed! News page url's are now opened in the default browser Added a context menu to the system tray icon (thanks to Alex Banagos) AutoChat now allows configuring the Chat Keys and the Modifier Key The recent files list now supports compact and full mode Fix: Swapped mouse buttons are now properly detected Fix: Sometimes the Play button was pressed while still greyed out Champion: Karma Note: You can also run the u...mojoPortal: 2.3.6.2: see release notes on mojoportal.com http://www.mojoportal.com/mojoportal-2362-released.aspx Note that we have separate deployment packages for .NET 3.5 and .NET 4.0 The deployment package downloads on this page are pre-compiled and ready for production deployment, they contain no C# source code. To download the source code see the Source Code Tab I recommend getting the latest source code using TortoiseHG, you can get the source code corresponding to this release here.Rawr: Rawr 4.0.19 Beta: Rawr is now web-based. The link to use Rawr4 is: http://elitistjerks.com/rawr.phpThis is the Cataclysm Beta Release. More details can be found at the following link http://rawr.codeplex.com/Thread/View.aspx?ThreadId=237262 As of the 4.0.16 release, you can now also begin using the new Downloadable WPF version of Rawr!This is a pre-alpha release of the WPF version, there are likely to be a lot of issues. If you have a problem, please follow the Posting Guidelines and put it into the Issue Trac...IronRuby: 1.1.2: IronRuby 1.1.2 is a servicing release that keeps on improving compatibility with Ruby 1.9.2 and includes IronRuby integration to Visual Studio 2010. We decided to drop 1.8.6 compatibility mode in all post-1.0 releases. We recommend using IronRuby 1.0 if you need 1.8.6 compatibility. In this release we fixed several major issues: - problems that blocked Gem installation in certain cases - regex syntax: the parser was replaced with a new one that is much more compatible with Ruby 1.9.2 - cras...Pyxis 2: Production Release: Pyxis 2.0.0.13 - Full Production Release This release of Pyxis 2 offers you a wide range of features: Launch Applications in their own threads & domains Render alpha-blended icons on the desktop Support for SD & USB drives Online App Store Dynamic & Static IP support Menus & Modals Over a dozen GUI controls File selection dialogs Folder selection dialog Application, Bootloader, and Firmware Updating Update Release Notes Much More!Microsoft All-In-One Code Framework: Sample Browser v2 (CTP Release): Sample Browser v2 (CTP Release) http://i3.codeplex.com/Project/Download/FileDownload.aspx?ProjectName=1code&DownloadId=205917MVVM Light Toolkit: MVVM Light Toolkit V3 SP1 (4): There was a small issue with the previous release that caused errors when installing the templates in VS10 Express. This release corrects the error. Only use this if you encountered issues when installing the previous release. No changes in the binaries.Finestra Virtual Desktops: 1.0: Finally the version 1.0 release! Sorry for the long delay since the last release, but I think that you'll find this release to be really smooth, really stable, and a really great enhancement to Windows. New features include: Windows 7 taskbar integration Major performance and usability improvements Redesigned look and feel New name: Finestra Better automatic updating Much faster full-screen switcher Fixes Windows 7 hotkey collisions by default Updated installerFacebook C# SDK: 5.0.2 (BETA): PLEASE TAKE A FEW MINUTES TO GIVE US SOME FEEDBACK: Facebook C# SDK Survey This is third BETA release of the version 5 branch of the Facebook C# SDK. Remember this is a BETA build. Some things may change or not work exactly as planned. We are absolutely looking for feedback on this release to help us improve the final 5.X.X release. This release contains some breaking changes. Particularly with authentication. After spending time reviewing the trouble areas that people are having using th...ASP.NET MVC SiteMap provider: MvcSiteMapProvider 3.0.0 for MVC3: Using NuGet?MvcSiteMapProvider is also listed in the NuGet feed. Learn more... Like the project? Consider a donation!Donate via PayPal via PayPal. ChangelogTargeting ASP.NET MVC 3 and .NET 4.0 Additional UpdatePriority options for generating XML sitemaps Allow to specify target on SiteMapTitleAttribute One action with multiple routes and breadcrumbs Medium Trust optimizations Create SiteMapTitleAttribute for setting parent title IntelliSense for your sitemap with MvcSiteMapSchem...patterns & practices SharePoint Guidance: SharePoint Guidance 2010 Hands On Lab: SharePoint Guidance 2010 Hands On Lab consists of six labs: one for logging, one for service location, and four for application setting manager. Each lab takes about 20 minutes to walk through. Each lab consists of a PDF document. You can go through the steps in the doc to create solution and then build/deploy the solution and run the lab. For those of you who wants to save the time, we included the final solution so you can just build/deploy the solution and run the lab.Value Injecter - object(s) to -> object mapper: 2.3: it lets you define your own convention-based matching algorithms (ValueInjections) in order to match up (inject) source values to destination values. inject from multiple sources in one InjectFrom added ConventionInjectionMobile Device Detection and Redirection: 0.1.11.11: Improvements to Beta Release The following changes have been made in version 0.1.11.11: BlackBerry Version 6 devices (such as the 9800 Torch) are now correctly identified with a dedicated handler. Android powered devices are now correctly identified. Minor change to Provider.cs to improve performance and optimise data sent to 51Degrees.mobi if the option is enabled. GC.collect is no longer called at any point. All garbage collection now happens automatically IMPORTANT CHANGES This rele...TweetSharp: TweetSharp v2.0.0.0 - Preview 10: Documentation for this release may be found at http://tweetsharp.codeplex.com/wikipage?title=UserGuide&referringTitle=Documentation. Note: This code is currently preview quality. Preview 9 ChangesAdded support for trends Added support for Silverlight 4 Elevated WP7 fixes Third Party Library VersionsHammock v1.1.7: http://hammock.codeplex.com Json.NET 4.0 Release 1: http://json.codeplex.comNew Projectsbisolu_sendus: bisolu smsBlack & Scholes: Black & Scholes OptionsCosLabs: CosLabs makes it easy to see the full capabilities of the Cosmos operating system toolkit. CosLabs has a number of experiments to find new and unique uses for Cosmos. It's developed in C#.DeployToAzure: DeployToAzure allows automating deployment of Windows Azure project and making it a part of TFS 2010 build process without using PowerShell and Azure Management CmdLets. Digital: Educational purposesDiscogsNet: DiscogsNet is a .NET library to query the Discogs.com API and parse the Discogs XML data dump files. It's developed in C# and usable from any .NET language. The API of the library is focused on ease of use and intuitiveness.DJME - The jQuery extensions for ASP.NET MVC: DJME - The jQuery extensions for ASP.NET MVC is a lightweight framework which helps you build rich user interfaces for ASP.NET MVC while enjoying great developer productivity. DokuDB: Visio AddIn to document different versions of a databaseDtsConfig Explorer: This project is a windows froms application that helps explore a SSIS dtsconfig file with an easy wayEveryDNS Service: Windows service to automatically send your current IP address to everydns.net for dynamic domains. Automatically monitors and sends IP address changes without having to be logged in. The project is built in C# targeting the .NET 4.0 framework.EvoSim - Evolution Simulation: EvoSim is a pet project to learn aspects of MVVM, WPF/Silverlight, and Parallel Processing features of .NET 4. The goal is to simulate a world filled with creatures that move, eat, reproduce, and die according to Darwinian evolutionary principles. It is tile and turn based.EZStorage: A storage library for XNA based on EasyStorage but abstracting in an XML based file list for each folder, allowing file listings on all folders and details like file creation dates which are no longer possible in XNA 4.0ForeverBell's Snake: A snake game written in VB.NET.Glauca Browser: This is a browser with a webkit core inside.Grauers SharePoint 2010 Custom MasterPage Feature: This is a SharePoint 2010 Custom MastePage feature. Custom Master and custom CSS Blog post about the project: http://www.grauers.net/archive/2011/02/07/build-a-sharepoint-2010-custom-mastepage-with-visual-studio-2010.aspxHamming Code Sample: HamCode demonstrate how the hamming code work, result of coded and decoded data. Shows the benefits of hamming method/codeHydroDesktop Mercurial Test: This is a trial version of the HydroDesktop project (hydrodesktop.codeplex.com) running on Mercurial source code repository. We first want to test whether the data update/download is happening fine before switching the official HydroDesktop website to the new system.LateBindingApi: Creates .Net Proxy Components from COM Type Libraries.Middlesex County College Library Wireless Auto Login: The Middlesex County College Library Wireless Auto Login automatically logs a computer in to the Middlesex County College (Edison, NJ) Library's WifiMobility: Mobility is a small program that reads from a text file. The text file includes everything about the program, right down to that cute little bunny on your desktop! Try Mobility today!OpenMFC: OpenMFC is opensource version of MFC for using with C/C++ compiler without MFC.Orchard Content Sharing: This Orchard module adds content sharing functionality via integration with AddThis.com sharing service.Orchard Wunder Weather Widget: This project is used to maintain the source code for the Wunder Weather widget in the Orchard gallery.Professional Audio Recorder: Professional Audio Recorder is a Audio Recorder for Windows Phone 7Python Node Info for Umbraco: Designed to assist Umbraco macro authors who are writing their macros in Python. Provides a helper macro that, when inserted into a page, will enable the display of an info panel showing the page node properties as represented in Python.Softina.Graphs: Softina.Graphs is a graph managment and algorithm utility. It includes a set of libraries to work with graph processing. It is written using .net framework with c# language and MS Visual Studio 2008. Client applications is created using devexpress components.spangesharp: Application to help people learn c#Visual Studio Private Extension Gallery: Add a new tab in the Visual Studio extension manager to manage private extensions.WCF Home Framework: Home Framework is a service-oriented framework able to facilitate deploy and management of wcf services in a mid-size scenario project.Windows Phone 7 Video Player: This project contains all the source of an application for Windows Phone 7 to consume an RSS Media exposed by our Smooth Streaming Video Player plugin for WordPress (http://smooth.codeplex.com).WOL Shopping List: This is a shoppingList version of WOL's NearMeWP7RSSReader: Updated RSSReader project for Windows Phone 7 using the RTM tools with the October 2010 update.Xen (XNA Extended) Framework: The Xen Framework is a set of libraries that provides and extends XNA 4.0 functionality to make game development easier and faster while producing clean, maintainable code. Xen frees you up to spend more time building your game.

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  • Metro, Authentication, and the ASP.NET Web API

    - by Stephen.Walther
    Imagine that you want to create a Metro style app written with JavaScript and you want to communicate with a remote web service. For example, you are creating a movie app which retrieves a list of movies from a movies service. In this situation, how do you authenticate your Metro app and the Metro user so not just anyone can call the movies service? How can you identify the user making the request so you can return user specific data from the service? The Windows Live SDK supports a feature named Single Sign-On. When a user logs into a Windows 8 machine using their Live ID, you can authenticate the user’s identity automatically. Even better, when the Metro app performs a call to a remote web service, you can pass an authentication token to the remote service and prevent unauthorized access to the service. The documentation for Single Sign-On is located here: http://msdn.microsoft.com/en-us/library/live/hh826544.aspx In this blog entry, I describe the steps that you need to follow to use Single Sign-On with a (very) simple movie app. We build a Metro app which communicates with a web service created using the ASP.NET Web API. Creating the Visual Studio Solution Let’s start by creating a Visual Studio solution which contains two projects: a Windows Metro style Blank App project and an ASP.NET MVC 4 Web Application project. Name the Metro app MovieApp and the ASP.NET MVC application MovieApp.Services. When you create the ASP.NET MVC application, select the Web API template: After you create the two projects, your Visual Studio Solution Explorer window should look like this: Configuring the Live SDK You need to get your hands on the Live SDK and register your Metro app. You can download the latest version of the SDK (version 5.2) from the following address: http://www.microsoft.com/en-us/download/details.aspx?id=29938 After you download the Live SDK, you need to visit the following website to register your Metro app: https://manage.dev.live.com/build Don’t let the title of the website — Windows Push Notifications & Live Connect – confuse you, this is the right place. Follow the instructions at the website to register your Metro app. Don’t forget to follow the instructions in Step 3 for updating the information in your Metro app’s manifest. After you register, your client secret is displayed. Record this client secret because you will need it later (we use it with the web service): You need to configure one more thing. You must enter your Redirect Domain by visiting the following website: https://manage.dev.live.com/Applications/Index Click on your application name, click Edit Settings, click the API Settings tab, and enter a value for the Redirect Domain field. You can enter any domain that you please just as long as the domain has not already been taken: For the Redirect Domain, I entered http://superexpertmovieapp.com. Create the Metro MovieApp Next, we need to create the MovieApp. The MovieApp will: 1. Use Single Sign-On to log the current user into Live 2. Call the MoviesService web service 3. Display the results in a ListView control Because we use the Live SDK in the MovieApp, we need to add a reference to it. Right-click your References folder in the Solution Explorer window and add the reference: Here’s the HTML page for the Metro App: <!DOCTYPE html> <html> <head> <meta charset="utf-8" /> <title>MovieApp</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.1.0.RC/css/ui-dark.css" rel="stylesheet" /> <script src="//Microsoft.WinJS.1.0.RC/js/base.js"></script> <script src="//Microsoft.WinJS.1.0.RC/js/ui.js"></script> <!-- Live SDK --> <script type="text/javascript" src="/LiveSDKHTML/js/wl.js"></script> <!-- WebServices references --> <link href="/css/default.css" rel="stylesheet" /> <script src="/js/default.js"></script> </head> <body> <div id="tmplMovie" data-win-control="WinJS.Binding.Template"> <div class="movieItem"> <span data-win-bind="innerText:title"></span> <br /><span data-win-bind="innerText:director"></span> </div> </div> <div id="lvMovies" data-win-control="WinJS.UI.ListView" data-win-options="{ itemTemplate: select('#tmplMovie') }"> </div> </body> </html> The HTML page above contains a Template and ListView control. These controls are used to display the movies when the movies are returned from the movies service. Notice that the page includes a reference to the Live script that we registered earlier: <!-- Live SDK --> <script type="text/javascript" src="/LiveSDKHTML/js/wl.js"></script> The JavaScript code looks like this: (function () { "use strict"; var REDIRECT_DOMAIN = "http://superexpertmovieapp.com"; var WEBSERVICE_URL = "http://localhost:49743/api/movies"; function init() { WinJS.UI.processAll().done(function () { // Get element and control references var lvMovies = document.getElementById("lvMovies").winControl; // Login to Windows Live var scopes = ["wl.signin"]; WL.init({ scope: scopes, redirect_uri: REDIRECT_DOMAIN }); WL.login().then( function(response) { // Get the authentication token var authenticationToken = response.session.authentication_token; // Call the web service var options = { url: WEBSERVICE_URL, headers: { authenticationToken: authenticationToken } }; WinJS.xhr(options).done( function (xhr) { var movies = JSON.parse(xhr.response); var listMovies = new WinJS.Binding.List(movies); lvMovies.itemDataSource = listMovies.dataSource; }, function (xhr) { console.log(xhr.statusText); } ); }, function(response) { throw WinJS.ErrorFromName("Failed to login!"); } ); }); } document.addEventListener("DOMContentLoaded", init); })(); There are two constants which you need to set to get the code above to work: REDIRECT_DOMAIN and WEBSERVICE_URL. The REDIRECT_DOMAIN is the domain that you entered when registering your app with Live. The WEBSERVICE_URL is the path to your web service. You can get the correct value for WEBSERVICE_URL by opening the Project Properties for the MovieApp.Services project, clicking the Web tab, and getting the correct URL. The port number is randomly generated. In my code, I used the URL  “http://localhost:49743/api/movies”. Assuming that the user is logged into Windows 8 with a Live account, when the user runs the MovieApp, the user is logged into Live automatically. The user is logged in with the following code: // Login to Windows Live var scopes = ["wl.signin"]; WL.init({ scope: scopes, redirect_uri: REDIRECT_DOMAIN }); WL.login().then(function(response) { // Do something }); The scopes setting determines what the user has permission to do. For example, access the user’s SkyDrive or access the user’s calendar or contacts. The available scopes are listed here: http://msdn.microsoft.com/en-us/library/live/hh243646.aspx In our case, we only need the wl.signin scope which enables Single Sign-On. After the user signs in, you can retrieve the user’s Live authentication token. The authentication token is passed to the movies service to authenticate the user. Creating the Movies Service The Movies Service is implemented as an API controller in an ASP.NET MVC 4 Web API project. Here’s what the MoviesController looks like: using System.Collections.Generic; using System.Linq; using System.Net; using System.Net.Http; using System.Web.Http; using JWTSample; using MovieApp.Services.Models; namespace MovieApp.Services.Controllers { public class MoviesController : ApiController { const string CLIENT_SECRET = "NtxjF2wu7JeY1unvVN-lb0hoeWOMUFoR"; // GET api/values public HttpResponseMessage Get() { // Authenticate // Get authenticationToken var authenticationToken = Request.Headers.GetValues("authenticationToken").FirstOrDefault(); if (authenticationToken == null) { return new HttpResponseMessage(HttpStatusCode.Unauthorized); } // Validate token var d = new Dictionary<int, string>(); d.Add(0, CLIENT_SECRET); try { var myJWT = new JsonWebToken(authenticationToken, d); } catch { return new HttpResponseMessage(HttpStatusCode.Unauthorized); } // Return results return Request.CreateResponse( HttpStatusCode.OK, new List<Movie> { new Movie {Title="Star Wars", Director="Lucas"}, new Movie {Title="King Kong", Director="Jackson"}, new Movie {Title="Memento", Director="Nolan"} } ); } } } Because the Metro app performs an HTTP GET request, the MovieController Get() action is invoked. This action returns a set of three movies when, and only when, the authentication token is validated. The Movie class looks like this: using Newtonsoft.Json; namespace MovieApp.Services.Models { public class Movie { [JsonProperty(PropertyName="title")] public string Title { get; set; } [JsonProperty(PropertyName="director")] public string Director { get; set; } } } Notice that the Movie class uses the JsonProperty attribute to change Title to title and Director to director to make JavaScript developers happy. The Get() method validates the authentication token before returning the movies to the Metro app. To get authentication to work, you need to provide the client secret which you created at the Live management site. If you forgot to write down the secret, you can get it again here: https://manage.dev.live.com/Applications/Index The client secret is assigned to a constant at the top of the MoviesController class. The MoviesController class uses a helper class named JsonWebToken to validate the authentication token. This class was created by the Windows Live team. You can get the source code for the JsonWebToken class from the following GitHub repository: https://github.com/liveservices/LiveSDK/blob/master/Samples/Asp.net/AuthenticationTokenSample/JsonWebToken.cs You need to add an additional reference to your MVC project to use the JsonWebToken class: System.Runtime.Serialization. You can use the JsonWebToken class to get a unique and validated user ID like this: var user = myJWT.Claims.UserId; If you need to store user specific information then you can use the UserId property to uniquely identify the user making the web service call. Running the MovieApp When you first run the Metro MovieApp, you get a screen which asks whether the app should have permission to use Single Sign-On. This screen never appears again after you give permission once. Actually, when I first ran the app, I get the following error: According to the error, the app is blocked because “We detected some suspicious activity with your Online Id account. To help protect you, we’ve temporarily blocked your account.” This appears to be a bug in the current preview release of the Live SDK and there is more information about this bug here: http://social.msdn.microsoft.com/Forums/en-US/messengerconnect/thread/866c495f-2127-429d-ab07-842ef84f16ae/ If you click continue, and continue running the app, the error message does not appear again.  Summary The goal of this blog entry was to describe how you can validate Metro apps and Metro users when performing a call to a remote web service. First, I explained how you can create a Metro app which takes advantage of Single Sign-On to authenticate the current user against Live automatically. You learned how to register your Metro app with Live and how to include an authentication token in an Ajax call. Next, I explained how you can validate the authentication token – retrieved from the request header – in a web service. I discussed how you can use the JsonWebToken class to validate the authentication token and retrieve the unique user ID.

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  • Server 2008 R2 - Unable to install any printer drivers

    - by toffitomek
    My problem is exactly this same as described here: Server 2008 R2 - Unable to install any printer drivers Options - google groups I have few Windows 2008 R2 (no SP1) servers in remote offices, mostly in Domain Controller, and many of them have problems installing ANY printer drivers. following errors show up in Event Log when adding printer driver under Print and Document Services/Print Management/Print Services/ /Drivers OR trying any other way to install drivers: EventID 215: Installing printer driver - failed, error code 0x57, HRESULT 0x80070057. See the event user data for context information. EventID 215: Installing printer driver Canon iR C2380/2550 PCL6 failed, error code 0x0, HRESULT 0x80070057. See the event user data for context information. EventID 215: Installing printer driver Canon iR C2380/2550 PCL6 failed, error code 0x490, HRESULT 0x80070057. See the event user data for context information. in this particular server case this is problem with Canon iRC 2380i printer with Canon Generic PCL6 Driver, but it seems to apply to any driver and any printer (tried different drivers, different versions, PCL, postscript, etc) I'm using 64 bit drivers that should be working on this platform. Any help will be appreciated.

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  • Announcing the release of the Windows Azure SDK 2.1 for .NET

    - by ScottGu
    Today we released the v2.1 update of the Windows Azure SDK for .NET.  This is a major refresh of the Windows Azure SDK and it includes some great new features and enhancements. These new capabilities include: Visual Studio 2013 Preview Support: The Windows Azure SDK now supports using the new VS 2013 Preview Visual Studio 2013 VM Image: Windows Azure now has a built-in VM image that you can use to host and develop with VS 2013 in the cloud Visual Studio Server Explorer Enhancements: Redesigned with improved filtering and auto-loading of subscription resources Virtual Machines: Start and Stop VM’s w/suspend billing directly from within Visual Studio Cloud Services: New Emulator Express option with reduced footprint and Run as Normal User support Service Bus: New high availability options, Notification Hub support, Improved VS tooling PowerShell Automation: Lots of new PowerShell commands for automating Web Sites, Cloud Services, VMs and more All of these SDK enhancements are now available to start using immediately and you can download the SDK from the Windows Azure .NET Developer Center.  Visual Studio’s Team Foundation Service (http://tfs.visualstudio.com/) has also been updated to support today’s SDK 2.1 release, and the SDK 2.1 features can now be used with it (including with automated builds + tests). Below are more details on the new features and capabilities released today: Visual Studio 2013 Preview Support Today’s Window Azure SDK 2.1 release adds support for the recent Visual Studio 2013 Preview. The 2.1 SDK also works with Visual Studio 2010 and Visual Studio 2012, and works side by side with the previous Windows Azure SDK 1.8 and 2.0 releases. To install the Windows Azure SDK 2.1 on your local computer, choose the “install the sdk” link from the Windows Azure .NET Developer Center. Then, chose which version of Visual Studio you want to use it with.  Clicking the third link will install the SDK with the latest VS 2013 Preview: If you don’t already have the Visual Studio 2013 Preview installed on your machine, this will also install Visual Studio Express 2013 Preview for Web. Visual Studio 2013 VM Image Hosted in the Cloud One of the requests we’ve heard from several customers has been to have the ability to host Visual Studio within the cloud (avoiding the need to install anything locally on your computer). With today’s SDK update we’ve added a new VM image to the Windows Azure VM Gallery that has Visual Studio Ultimate 2013 Preview, SharePoint 2013, SQL Server 2012 Express and the Windows Azure 2.1 SDK already installed on it.  This provides a really easy way to create a development environment in the cloud with the latest tools. With the recent shutdown and suspend billing feature we shipped on Windows Azure last month, you can spin up the image only when you want to do active development, and then shut down the virtual machine and not have to worry about usage charges while the virtual machine is not in use. You can create your own VS image in the cloud by using the New->Compute->Virtual Machine->From Gallery menu within the Windows Azure Management Portal, and then by selecting the “Visual Studio Ultimate 2013 Preview” template: Visual Studio Server Explorer: Improved Filtering/Management of Subscription Resources With the Windows Azure SDK 2.1 release you’ll notice significant improvements in the Visual Studio Server Explorer. The explorer has been redesigned so that all Windows Azure services are now contained under a single Windows Azure node.  From the top level node you can now manage your Windows Azure credentials, import a subscription file or filter Server Explorer to only show services from particular subscriptions or regions. Note: The Web Sites and Mobile Services nodes will appear outside the Windows Azure Node until the final release of VS 2013. If you have installed the ASP.NET and Web Tools Preview Refresh, though, the Web Sites node will appear inside the Windows Azure node even with the VS 2013 Preview. Once your subscription information is added, Windows Azure services from all your subscriptions are automatically enumerated in the Server Explorer. You no longer need to manually add services to Server Explorer individually. This provides a convenient way of viewing all of your cloud services, storage accounts, service bus namespaces, virtual machines, and web sites from one location: Subscription and Region Filtering Support Using the Windows Azure node in Server Explorer, you can also now filter your Windows Azure services in the Server Explorer by the subscription or region they are in.  If you have multiple subscriptions but need to focus your attention to just a few subscription for some period of time, this a handy way to hide the services from other subscriptions view until they become relevant. You can do the same sort of filtering by region. To enable this, just select “Filter Services” from the context menu on the Windows Azure node: Then choose the subscriptions and/or regions you want to filter by. In the below example, I’ve decided to show services from my pay-as-you-go subscription within the East US region: Visual Studio will then automatically filter the items that show up in the Server Explorer appropriately: With storage accounts and service bus namespaces, you sometimes need to work with services outside your subscription. To accommodate that scenario, those services allow you to attach an external account (from the context menu). You’ll notice that external accounts have a slightly different icon in server explorer to indicate they are from outside your subscription. Other Improvements We’ve also improved the Server Explorer by adding additional properties and actions to the service exposed. You now have access to most of the properties on a cloud service, deployment slot, role or role instance as well as the properties on storage accounts, virtual machines and web sites. Just select the object of interest in Server Explorer and view the properties in the property pane. We also now have full support for creating/deleting/update storage tables, blobs and queues from directly within Server Explorer.  Simply right-click on the appropriate storage account node and you can create them directly within Visual Studio: Virtual Machines: Start/Stop within Visual Studio Virtual Machines now have context menu actions that allow you start, shutdown, restart and delete a Virtual Machine directly within the Visual Studio Server Explorer. The shutdown action enables you to shut down the virtual machine and suspend billing when the VM is not is use, and easily restart it when you need it: This is especially useful in Dev/Test scenarios where you can start a VM – such as a SQL Server – during your development session and then shut it down / suspend billing when you are not developing (and no longer be billed for it). You can also now directly remote desktop into VMs using the “Connect using Remote Desktop” context menu command in VS Server Explorer.  Cloud Services: Emulator Express with Run as Normal User Support You can now launch Visual Studio and run your cloud services locally as a Normal User (without having to elevate to an administrator account) using a new Emulator Express option included as a preview feature with this SDK release.  Emulator Express is a version of the Windows Azure Compute Emulator that runs a restricted mode – one instance per role – and it doesn’t require administrative permissions and uses 40% less resources than the full Windows Azure Emulator. Emulator Express supports both web and worker roles. To run your application locally using the Emulator Express option, simply change the following settings in the Windows Azure project. On the shortcut menu for the Windows Azure project, choose Properties, and then choose the Web tab. Check the setting for IIS (Internet Information Services). Make sure that the option is set to IIS Express, not the full version of IIS. Emulator Express is not compatible with full IIS. On the Web tab, choose the option for Emulator Express. Service Bus: Notification Hubs With the Windows Azure SDK 2.1 release we are adding support for Windows Azure Notification Hubs as part of our official Windows Azure SDK, inside of Microsoft.ServiceBus.dll (previously the Notification Hub functionality was in a preview assembly). You are now able to create, update and delete Notification Hubs programmatically, manage your device registrations, and send push notifications to all your mobile clients across all platforms (Windows Store, Windows Phone 8, iOS, and Android). Learn more about Notification Hubs on MSDN here, or watch the Notification Hubs //BUILD/ presentation here. Service Bus: Paired Namespaces One of the new features included with today’s Windows Azure SDK 2.1 release is support for Service Bus “Paired Namespaces”.  Paired Namespaces enable you to better handle situations where a Service Bus service namespace becomes unavailable (for example: due to connectivity issues or an outage) and you are unable to send or receive messages to the namespace hosting the queue, topic, or subscription. Previously,to handle this scenario you had to manually setup separate namespaces that can act as a backup, then implement manual failover and retry logic which was sometimes tricky to get right. Service Bus now supports Paired Namespaces, which enables you to connect two namespaces together. When you activate the secondary namespace, messages are stored in the secondary queue for delivery to the primary queue at a later time. If the primary container (namespace) becomes unavailable for some reason, automatic failover enables the messages in the secondary queue. For detailed information about paired namespaces and high availability, see the new topic Asynchronous Messaging Patterns and High Availability. Service Bus: Tooling Improvements In this release, the Windows Azure Tools for Visual Studio contain several enhancements and changes to the management of Service Bus messaging entities using Visual Studio’s Server Explorer. The most noticeable change is that the Service Bus node is now integrated into the Windows Azure node, and supports integrated subscription management. Additionally, there has been a change to the code generated by the Windows Azure Worker Role with Service Bus Queue project template. This code now uses an event-driven “message pump” programming model using the QueueClient.OnMessage method. PowerShell: Tons of New Automation Commands Since my last blog post on the previous Windows Azure SDK 2.0 release, we’ve updated Windows Azure PowerShell (which is a separate download) five times. You can find the full change log here. We’ve added new cmdlets in the following areas: China instance and Windows Azure Pack support Environment Configuration VMs Cloud Services Web Sites Storage SQL Azure Service Bus China Instance and Windows Azure Pack We now support the following cmdlets for the China instance and Windows Azure Pack, respectively: China Instance: Web Sites, Service Bus, Storage, Cloud Service, VMs, Network Windows Azure Pack: Web Sites, Service Bus We will have full cmdlet support for these two Windows Azure environments in PowerShell in the near future. Virtual Machines: Stop/Start Virtual Machines Similar to the Start/Stop VM capability in VS Server Explorer, you can now stop your VM and suspend billing: If you want to keep the original behavior of keeping your stopped VM provisioned, you can pass in the -StayProvisioned switch parameter. Virtual Machines: VM endpoint ACLs We’ve added and updated a bunch of cmdlets for you to configure fine-grained network ACL on your VM endpoints. You can use the following cmdlets to create ACL config and apply them to a VM endpoint: New-AzureAclConfig Get-AzureAclConfig Set-AzureAclConfig Remove-AzureAclConfig Add-AzureEndpoint -ACL Set-AzureEndpoint –ACL The following example shows how to add an ACL rule to an existing endpoint of a VM. Other improvements for Virtual Machine management includes Added -NoWinRMEndpoint parameter to New-AzureQuickVM and Add-AzureProvisioningConfig to disable Windows Remote Management Added -DirectServerReturn parameter to Add-AzureEndpoint and Set-AzureEndpoint to enable/disable direct server return Added Set-AzureLoadBalancedEndpoint cmdlet to modify load balanced endpoints Cloud Services: Remote Desktop and Diagnostics Remote Desktop and Diagnostics are popular debugging options for Cloud Services. We’ve introduced cmdlets to help you configure these two Cloud Service extensions from Windows Azure PowerShell. Windows Azure Cloud Services Remote Desktop extension: New-AzureServiceRemoteDesktopExtensionConfig Get-AzureServiceRemoteDesktopExtension Set-AzureServiceRemoteDesktopExtension Remove-AzureServiceRemoteDesktopExtension Windows Azure Cloud Services Diagnostics extension New-AzureServiceDiagnosticsExtensionConfig Get-AzureServiceDiagnosticsExtension Set-AzureServiceDiagnosticsExtension Remove-AzureServiceDiagnosticsExtension The following example shows how to enable Remote Desktop for a Cloud Service. Web Sites: Diagnostics With our last SDK update, we introduced the Get-AzureWebsiteLog –Tail cmdlet to get the log streaming of your Web Sites. Recently, we’ve also added cmdlets to configure Web Site application diagnostics: Enable-AzureWebsiteApplicationDiagnostic Disable-AzureWebsiteApplicationDiagnostic The following 2 examples show how to enable application diagnostics to the file system and a Windows Azure Storage Table: SQL Database Previously, you had to know the SQL Database server admin username and password if you want to manage the database in that SQL Database server. Recently, we’ve made the experience much easier by not requiring the admin credential if the database server is in your subscription. So you can simply specify the -ServerName parameter to tell Windows Azure PowerShell which server you want to use for the following cmdlets. Get-AzureSqlDatabase New-AzureSqlDatabase Remove-AzureSqlDatabase Set-AzureSqlDatabase We’ve also added a -AllowAllAzureServices parameter to New-AzureSqlDatabaseServerFirewallRule so that you can easily add a firewall rule to whitelist all Windows Azure IP addresses. Besides the above experience improvements, we’ve also added cmdlets get the database server quota and set the database service objective. Check out the following cmdlets for details. Get-AzureSqlDatabaseServerQuota Get-AzureSqlDatabaseServiceObjective Set-AzureSqlDatabase –ServiceObjective Storage and Service Bus Other new cmdlets include Storage: CRUD cmdlets for Azure Tables and Queues Service Bus: Cmdlets for managing authorization rules on your Service Bus Namespace, Queue, Topic, Relay and NotificationHub Summary Today’s release includes a bunch of great features that enable you to build even better cloud solutions.  All the above features/enhancements are shipped and available to use immediately as part of the 2.1 release of the Windows Azure SDK for .NET. If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using all of the above features today.  Then visit the Windows Azure Developer Center to learn more about how to build apps with it. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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