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• Customer Experience in the Year Ahead

  - by Christina McKeon

  With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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• Tracking contributions from contributors not using git

  - by alex.jordan

  I have a central git repo located on a server. I have many contributors that are not tech savvy, do not have server access, and do not know anything about git. But they are able to contribute via the project's web side. Each of them logs on via a web browser and contributes to the project. I have set things up so that when they log on, each user's contributions are made into a cloned repo on the server that is specifically for that user. Periodically, I log on to the server, visit each of their repos, and do a git diff to make sure they haven't done anything bad. If all is well, I commit their changes and push them to the central repo. Of course I need to manually look at their changes so that I can add an appropriate commit message. But I would also like to track who made the changes. I am making the commit, and I (and the web server) are the only users that are actually writing anything to the server. I could track this in the commit messages. While this strikes me as wrong, if this is my only option, is there a way to make userx's cloned repo always include "userx: " before each commit message that I add, so that I do not have to remind myself which user's repo I am in? Or even better, is there an easy way for me to make the commit, but in such a way as I credit the user whose cloned repo I am in?

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• Amazon CloudFormations and Oracle Virtual Assembly Builder

  - by llaszews

  Yesterday I blogged about AWS AMIs and Oracle VM templates. These are great mechanisms to stand up an initial cloud environment. However, they don't provide the capability to manage, provision and update an environment once it is up and running. This is where AWS Cloud Formations and Oracle Virtual Assembly Builder comes into play. In a way, these tools/frameworks pick up where AMIs and VM templates leave off. Once again, there a similar offers from AWS and Oracle that compliant and also overlap with each other. Let's start by looking at the definitions: AWS CloudFormation gives developers and systems administrators an easy way to create and manage a collection of related AWS resources, provisioning and updating them in an orderly and predictable fashion. AWS CloudFormations Oracle Virtual Assembly Builder - Oracle Virtual Assembly Builder makes it possible for administrators to quickly configure and provision entire multi-tier enterprise applications onto virtualized and cloud environments. Oracle VM Builder As with the discussion around should you use AMI or VM Templates, there are pros and cons to each: 1. CloudFormation is JSON, Assembly Builder is GUI and CLI 2. VM Templates can be used in any private or public cloud environment. Of course, CloudFormations is tied to AWS public cloud

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• How to Change the Cmd+Q Shortcut Key in OS X (to Stop Accidentally Closing Apps)

  - by The Geek

  If you’ve spent any time using Mac OS X, you’ve figured out that the Cmd+W shortcut key closes a window or tab, while the Cmd+Q key quits the entire app. The problem? The keys are right next to each other, and way too easy to accidentally hit! Here’s how to change it. This problem is compounded even more when you’re using an application like Google Chrome, Safari, or Firefox, where you’re opening or closing tabs all the time, and probably using the Cmd+W key to close just the current tab. If you aren’t careful, you’ll accidentally hit Cmd+Q instead, and your entire browser gets closed. Latest Features How-To Geek ETC How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know HTG Explains: Which Linux File System Should You Choose? HTG Explains: Why Does Photo Paper Improve Print Quality? Awesome WebGL Demo – Flight of the Navigator from Mozilla Sunrise on the Alien Desert Planet Wallpaper Add Falling Snow to Webpages with the Snowfall Extension for Opera [Browser Fun] Automatically Keep Up With the Latest Releases from Mozilla Labs in Firefox 4.0 A Look Back at 2010 Through Infographics Monitor the Weather with the Weather Forecast Extension for Opera

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• How can I use timer to stop another thread? [on hold]

  - by Haoda Fu

  How can we stop another thread based on a timer? I was trying to use timer to stop another thread. But I didn't got a success. To better illustrate my point and for your easy to understand the key issue. I made the following sample example. Your help is really appreciated using System; using System.Collections.Generic; using System.Text; using System.Threading; using System.Timers; namespace TestCodes { public static class Program { private static Thread nT = new Thread(PrintABC); private static System.Timers.Timer aTimer; public static void Main() { aTimer = new System.Timers.Timer(1000); aTimer.Elapsed += TimerCallback; aTimer.Interval = 1000; aTimer.Enabled = true; nT.Start(); Console.ReadLine(); } private static void TimerCallback(Object o, ElapsedEventArgs e) { nT.Join(); Console.WriteLine("Complete the PrintABC"); GC.Collect(); } private static void PrintABC() { for (int iter = 1; iter < 300; iter++) { Console.WriteLine(iter+"abc"); Console.ReadKey(); //Thread.Sleep(100); } } } }

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• Detect and delete spam email with Mac/Mail software

  - by prosseek

  I keep receiving the following email. It changes the sender, and contents a little bit all the time, so my spam filter doesn't filter it out. Is there any way to find this pattern to filter it out? My=Friend-Is=Looking-ForYou~On=TheWeb?~She~Likes~Your~Photos .,. http://2su.de/S0w --------------- the ought, inhumanity go sulphuret. No therefore. At do partner, shape! That easy-chair sympathetic.

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• Mod a Swing Arm Lamp into an Adjustable Camera Stand

  - by Jason Fitzpatrick

  If you’re looking for a simple way to get a bird’s eye view to record your DIY projects or other table-based activities like gaming or tinkering, this simple modification to a swing-arm lamp offers a highly flexible camera mount on the cheap. IKEAHacker reader Stef needed an adjustable arm for his iPhone camera so he could record in a top-down-view for some drawing tutorials he was working on. Rather than shell out big bucks for a custom boom arm, he scrounged up a swing arm lamp with a broken shade in the as-is bin at his local IKEA. To mount the iPhone he simply attached a car mount for the iPhone to the swing arm and called it good. Hit up the link below for more pictures; even if you don’t have an IKEA nearby, swing arm lamps are cheap and easy to acquire. Forsa Camera Stand [IKEAHackers] How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It? HTG Explains: What Is Windows RT and What Does It Mean To Me?

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• Byte Size Tips: How to Show Google / Gmail Contacts in the OS X Contacts App

  - by The Geek

  The Contacts app on OS X isn’t very interesting, but if you can use it to display your Gmail contacts, it’ll get a little bit better. Luckily it’s pretty easy to add your Google / Gmail contacts, but you’ll have to click the mouse a few times and maybe poke at the old keyboard once or twice to type in your email address and password. It’s worth noting that if you set up Gmail in the Mail app you shouldn’t have to do this. Since we prefer Gmail in a browser, that’s why we’re writing this. Or just because we’re procrastinating the book editing that we’re supposed to be doing. Don’t judge. Start by opening the Preferences for the Contacts app by heading up to the Menu bar. Go to Accounts and then click the + sign to add a new one. Choose CardDAV for the account type, use your Gmail username and password, and put google.com as the server address. If you are using two-factor authentication, you’ll need to create a specific password for this account.    

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• How to make and restore incremental snapshots of hard disk

  - by brunopereira81

  I use Virtual Box a lot for distro / applications testing purposes. One of the features I simply love about it is virtual machines snapshots, its saves a state of a virtual machine and is able to restore it to its former glory if something you did went wrong without any problems and without consuming your all hard disk space. On my live systems I know how to create a 1:1 image of the file system but all the solutions I'v known will create a new image of the complete file system. Are there any programs / file systems that are capable of taking a snapshot of a current file system, save it on another location but instead of making a complete new image it creates incremental backups? To easy describe what I want, it should be as dd images of a file system, but instead of only a full backup it would also create incremental. I am not looking for clonezilla, etc. It should run within the system itself with no (or almost none) intervention from the user, but contain all the data of the file systems. I am also not looking for a duplicity backup your all system excluding some folders script + dd to save your mbr. I can do that myself, looking for extra finesse. I'm looking for something I can do before doing massive changes to a system and then if something when wrong or I burned my hard disk after spilling coffee on it I can just boot from a liveCD and restore a working snapshot to a hard disk. It does not need to be daily, it doesn't even need a schedule. Just run once in a while and let it its job and preferably RAW based not file copy based.

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• Ad Agency storage/file server +backup needed (NAS or something else?)

  - by Rob

  Looking for a "this is all you need" recommendation. We're a small ad agency with both mac & pcs that access and share files from a 3 yr old Windows 2000 box (no server software). We currently have 1TB on the "server" and back it up to 2 different Seagate Free Agent Pro 1TB external drives. But we're low on space and are looking for something that's bigger, that we can still access from Mac & PC, EASY backup system, secure from viruses, firewall enabled. Not sure if a NAS will work or if we should have a real server. We don't really get on that box except to restore files, or run Norton on it. I hope I've provided enough for a general recommendation. Thanks. Rob Phx

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• Should You Delete Windows 7 Service Pack Backup Files to Save Space?

  - by The Geek

  After you install the Windows 7 Service Pack 1 that we mentioned yesterday, you might be wondering how to reclaim some of the lost drive space—which we’ll show you how today—but should you actually do it? Note: If you haven’t installed the new SP1 release yet, be sure to read our post explaining what it entails before you do. Spoiler: it’s mostly bugfixes. Latest Features How-To Geek ETC Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) Read On Phone Pushes Data from Your Desktop to the Appropriate Android App MetroTwit is a Sleek Native Twitter Client for Your Windows System Make Efficient Use of Tab Bar Space by Customizing Tab Width in Firefox See the Geeky Work Done Behind the Scenes to Add Sounds to Movies [Video] Use a Crayon to Enhance Engraved Lettering on Electronics Adult Swim Brings Their Programming Lineup to iOS Devices

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• Cannot play windows WMA lossless files on Rhythmbox

  - by sr71

  I have installed Ubuntu 10.10 with all its updates (without Windows) on it’s own drive and everything is working fine. I want to play WMA audio files, also mp3 files. The mp3 files play fine. The WMA files do not play. Used "Rhythmbox Music Player" with and without "Ubuntu-restricted" -extras. Still does not play the lossless windows audio files. I am frustrated with searching to play a WMA file ("download this converter"), but one cannot use this until one "deletes this". I have done everything but it still does not play my windows lossless files that I made from all my CD’s. I am looking for a music player that I can use to play mp3’s and WMA lossless music files and automatically put the album cover on and update the info if one exists. Installation should be as simple as possible. Right now I am back to the original virgin Ubuntu 10.10 with all the recent updates. This computer will do nothing but play music (mp3 and WMA) through a stereo system. I also use Internet to update album info for the music. I do not care what bells and whistles the music player program has, as long as it is an easy install and just plays my mp3 and wma lossless music files. Any help would be appreciated.

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• Limit ftp users to only certain directories in Ubuntu

  - by George

  There are several questions around limiting ftp users to certain directories. However, most of them refer to vsftpd, which I don't think I have installed on my system. I'm running Ubuntu 9.04. How can I tell what ftp service I have installed, and then limit certain users to only the /home/ftpuser directory instead of having full access to the file system? I think I can add them to a separate group and give that group access to the proper directories, but then do I have to remove that groups permissions from all other directories? It seems like there should be an easy way like setting the chroot_local_user value in the /etc/vsftpd/vsftpd.conf file, but that doesn't exist on my system.

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• Open a screen session inside a certain user on boot Ubuntu Server Linux

  - by Pez Cuckow

  I currently have a private server which I test my web apps on which runs Ubuntu Server 10.04 I also host a few game servers (rather than having wasted CPU time :-D) for some of my friends. These game servers I run in the game user account and each one has it's own screen session (so friends can ssh in and reboot the game server etc...). For example screen -R l4d2 runs ./start in the L4D2 folder. However if I reboot the server (which I have to do occasionally) all these sessions close and I have to manually create all the screen sessions and run the required games within them. Is there a way to set these screen sessions as Daemons or services or just boot on server start so they restart themselves on server reboot? I hope I have made my question easy to understand but feel free to ask questions! Many thanks,

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• How can I set up VLANs in a way that won't put me at risk for VLAN hopping?

  - by hobodave

  We're planning to migrate our production network from a VLAN-less configuration to a tagged VLAN (802.1q) configuration. This diagram summarizes the planned configuration: One significant detail is that a large portion of these hosts will actually be VMs on a single bare-metal machine. In fact, the only physical machines will be DB01, DB02, the firewalls and the switches. All other machines will be virtualized on a single host. One concern that has been is that this approach is complicated (overcomplicated implied), and that the VLANs are only providing an illusion of security, because "VLAN hopping is easy". Is this a valid concern, given that multiple VLANs will be used for a single physical switch port due to virtualization? How would I setup my VLANs appropriately to prevent this risk? Also, I've heard that VMWare ESX has something called "virtual switches". Is this unique to the VMWare hypervisor? If not, is it available with KVM (my planned hypervisor of choice)?. How does that come into play?

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• Plug and Go NAS Storage

  - by graham.reeds

  My wife and I are separating. One of the things we need to extricate is the media we have accumulated over the years. So I am looking for a NAS solution that is a) relatively low-cost, b) reliable and c) easy for a non-geek to use (I don't want to be tech support). All it needs to do is hold our iTunes library, photos, course work and maybe some movies and TV shows that I currently have. She will be connecting via her Netbook. I have seen this thread but the reviews on Amazon aren't particularly favourable. Due to the need for simplicity, WHS and FreeNAS are none-starters. I need redundancy as if a single drive system was to die then she would lose her course work and photos. Is the ReadyNAS the only real solution out there?

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• How to put several files in one archive?

  - by Roman

  I have 10 files which I need to send per e-mail. It is inconvenient for me all 10 files and it will be inconvenient for the receiver to download all 10 files (it can be annoying to do the same operation 10 times). I would like to put all 10 files into one files (I think it can be done as archive). How can I do it? Important details. I am working in the Windows 7 and prefer to do the mentioned operation from the command line. In the directory, where I have my 10 files, I have many other files which I would not like to include into the archive. The files are small, so compression rate and size do not play any role. I just one to have an easy way to put 10 files into one and then easily to extract these 10 files.

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• Any InstallPad alternatives?

  - by ianfuture

  Hi, I'm about to install new bunch of software on a Windows XP Pro PC and found InstallPad as a potential method to do it all. However before using it I was wondering if there were any other similar apps that could be better or easier to use? Requirements (should haves more than must haves): - Free - Easy to use and configure - preferably from point and click in a GUI instead of command line params or config files - Robust - bug free or still in active/ongoing development - Some level of support or active community for help or tips - Pre-existing file lists that can be adapted for own use or used outright. Thanks in advance.. Ian

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• Dedicated Mouse and Keyboard on VirtualBox VM

  - by Myersguy

  Currently I am trying to run VirtualBox on my second monitor, with a dedicated mouse and keyboard. However, doing so has not proven easy. There has been times where the mouse works, but not the keyboard, vice versa, or nothing works at all. The biggest problem I am running into is this: When enabling the USB mouse and keyboard from the VM, I get an error: 'USB Device is busy with a previous request.' The only thing that is using second mouse and keyboard, however, is Windows. The other error I have received stated that the VM was unable to create a proxy for the device. Additionally, the VM occasionally will disable the secondary keyboard entirely, requiring me to unplug and replug it into my PC to re-enable it again. Keyboard auto-capture is disabled, and while a solution I was reading online stated to turn off mouse integration, that option is grayed out on my machine.

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• How to handle Real Time Data from a database perspective?

  - by balexandre

  I have an idea in mind, but it still confuses me the database area. Imagine that I want to show real time data, and using one of the latest browser technologies (web sockets - even using older browsers) it is very easy to show to all observables (user browser) what everyone is doing. Remy Sharp has an example about the simplicity about this. But I still don't get the database part, how would I feed, let's imagine (using Remy game Tron) that I want to save the path for each connected user in a database and if a client wants to see what is going on with a 5 sec delay, he will see that, not only the 5 sec until that moment but the continuation in time ... how can I query a DB like that? SELECT x, y FROM run WHERE time >= DATEADD(second, -5, rundate); is not the recommended path right? and pulling this x in x time ... this is not real data feed correct? If can someone help me understand the Database point of view, I would greatly appreciate.

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• Windows script to copy some text to the clipboard ?

  - by Sebastien

  I am using an application that requires several attempts to log in (because of overloaded servers). This app has no "remember my password" feature. Therefore, I would like to make a script (preferably a .bat script), that would first copy my password into the clipboard -so that I don't have to retype my password on every log on attempt- , then launch the application (easy part) Is this possible with a MS-DOS command ? Do I need a little exe or another script language ? I'm obviously looking for the quickest solution to implement. Thanks in advance for your ideas

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• glibc not found when trying to install Absinthe?

  - by RafLance

  I am trying to install Absinthe 2.0.4 on Ubuntu 11.10 on a netbook. When I try to run the install file, this keeps on happening: rafael@RafLaptop:~/Desktop/absinthe-linux-2.0.4$ ./absinthe.x86 ./absinthe.x86: /lib/i386-linux-gnu/libc.so.6: version `GLIBC_2.15' not found (required by ./absinthe.x86) Do I need to upgrade GLIBC? If so, how do I do that? Since I'm on a netbook I can't use a LiveCD so I wanted to know if there was a way I could fix this issue without reinstalling my whole OS. Any explanations about what GLIBC is exactly would be great too since this is a learning experience for me. I know that GLIBC is a part of libc.so.6 and so I tried to run sudo apt-get install libc.so.6 but was told that it was up to date. But GLIBC isn't? I hope this articulates my problem well, if there are any pieces of missing info or questions to clarity my question, please let me know! ~-~ EDIT/UPDATE: So after some help on the AskUbuntu chat room from user izx, I have gathered the following information/understanding: -I need to run this program with Ubuntu 12.04 or recompile it from source -Upgrading libc on Oneiric to 2.15 while possible, is not an easy task and is not officially supported.

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• How to get a maximum file size of VZFS parition?

  - by Nulldevice

  I have a VPS hosting with a VZFS file system. How can I determine maximum file size of VZFS partition? UPD: Free space (or total space) is not what i need. Sometimes file cannot occupy a hole partition volume - fat16 with 2Gb limit is a good example. I need to use a large database file (say, 64Gb) and so I need to know if a file system of VPS hosting will cope with it. It is easy to calculate for an ext3 filesystem using tune2fs, but VPS uses VSFS by Virtuozzo, and it is documented bad. Is it any generic way to calculate maximum file size for some filesystem in linux?

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• Wordpress blog penalized by Google search - what's wrong?

  - by pawelbrodzinski

  I have a blog (http://blog.brodzinski.com), which is wordpress.org blog with pretty popular Thesis theme with almost no other customizations. Some time ago it was penalized by Google search - it simply stopped appearing in search results even for search terms it used to be top result, like my name - Pawel Brodzinski - which isn't anything close to popular search term. To be exact the site has been penalized on Nov 18. It started popping up in search result on Dec 23 but only for a few days. Since Dec 27 it is out again. I know Google guidelines and I'm not aware to break any of them. I submitted reconsideration request after I noticed penalty. It was proceeded and there was no change whatsoever (no surprise as it seems the site was penalized again). I checked diagnostics in webmaster tools and neither any malware was detected nor any strange search terms popped up. I read related threads on Google webmasters forum but found none of solutions working for me. I posted a thread on Google webmasters forum (http://www.google.com/support/forum/p/Webmasters/thread?tid=546339f49d4a03bc&hl=en) and the only answer I got was to check for duplicate content. Well, there is some duplicate content published on the web but it is true for vast majority of blogs and it doesn't seem to be a reason for a penalty. Also before Dec 27 I was able to remove duplicate content from a couple of sites which were republishing my feed but this doesn't change the situation - the site was penalized again. The problem is I have no idea what can be wrong with the website or how to find it out. To make the problem worse I'm no webmaster, I just run a wordpress blog, which supposed to be easy.

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• Oracle Fusion Applications Design Patterns Now Available For Developers

  - by ultan o'broin

  The Oracle Fusion Applications user experience design patterns are published! These new, reusable usability solutions and best-practices, which will join the Oracle dashboard patterns and guidelines that are already available online, are used by Oracle to artfully bring to life a new standard in the user experience, or UX, of enterprise applications. Now, the Oracle applications development community can benefit from the science behind the Oracle Fusion Applications user experience, too. The design patterns are based on Oracle ADF components and easily implemented in Oracle JDeveloper. These Oracle Fusion Applications UX Design Patterns, or blueprints, enable Oracle applications developers and system implementers everywhere to leverage professional usability insight when: tailoring an Oracle Fusion application, creating coexistence solutions that existing users will be delighted with, thus enabling graceful user transitions to Oracle Fusion Applications down the road, or designing exciting, new, highly usable applications in the cloud or on-premise. Based on the Oracle Application Development Framework (ADF) components, the Oracle Fusion Applications patterns and guidelines are proven with real users and in the Applications UX usability labs, so you can get right to work coding productivity-enhancing designs that provide an advantage for your entire business. What’s the best way to get started? We’ve made that easy, too. The Design Filter Tool (DeFT) selects the best pattern for your user type and task. Simply adapt your selection for your own task flow and content, and you’re on your way to a really great applications user experience. More Oracle applications design patterns and training are coming your way in the future. To provide feedback on the sets that are currently available, let me know in the comments!.

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