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  • System.Data.SQLite

    - by csharp-source.net
    System.Data.SQLite is an enhanced version of the original SQLite database engine. It is a complete drop-in replacement for the original sqlite3.dll (you can even rename it to sqlite3.dll). It has no linker dependency on the .NET runtime so it can be distributed independently of .NET, yet embedded in the binary is a complete ADO.NET 2.0 provider for full managed development.

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  • SQL Server Impersonation

    SQL Server impersonation, or context switching, is a means to allow the executing user to assume the permissions of a given user or login until the context is set back, set to yet another user, or the session is ended. Deanna Dicken shows you two mechanisms for accomplishing this task and walks through some examples.

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  • How does 2D Game Physics work? [closed]

    - by StefanE
    Possible Duplicate: How do I build a 2D physics engine? If we take the game Angry Birds that had big success lately I were thinking how do they implement the physics in a game like that? Your are shooting of your birds and they hit something that will fall off and in turn creating a chain reaction of things either falling or exploding.. Are all this happening with calculations with rules considering all collisions together with gravity etc.?

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  • SQL SERVER – Weekly Series – Memory Lane – #052

    - by Pinal Dave
    Let us continue with the final episode of the Memory Lane Series. Here is the list of selected articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2007 Set Server Level FILLFACTOR Using T-SQL Script Specifies a percentage that indicates how full the Database Engine should make the leaf level of each index page during index creation or alteration. fillfactor must be an integer value from 1 to 100. The default is 0. Limitation of Online Index Rebuld Operation Online operation means when online operations are happening in the database are in normal operational condition, the processes which are participating in online operations does not require exclusive access to the database. Get Permissions of My Username / Userlogin on Server / Database A few days ago, I was invited to one of the largest database company. I was asked to review database schema and propose changes to it. There was special username or user logic was created for me, so I can review their database. I was very much interested to know what kind of permissions I was assigned per server level and database level. I did not feel like asking Sr. DBA the question about permissions. Simple Example of WHILE Loop With CONTINUE and BREAK Keywords This question is one of those questions which is very simple and most of the users get it correct, however few users find it confusing for the first time. I have tried to explain the usage of simple WHILE loop in the first example. BREAK keyword will exit the stop the while loop and control is moved to the next statement after the while loop. CONTINUE keyword skips all the statement after its execution and control is sent to the first statement of while loop. Forced Parameterization and Simple Parameterization – T-SQL and SSMS When the PARAMETERIZATION option is set to FORCED, any literal value that appears in a SELECT, INSERT, UPDATE or DELETE statement is converted to a parameter during query compilation. When the PARAMETERIZATION database option is SET to SIMPLE, the SQL Server query optimizer may choose to parameterize the queries. 2008 Transaction and Local Variables – Swap Variables – Update All At Once Concept Summary : Transaction have no effect over memory variables. When UPDATE statement is applied over any table (physical or memory) all the updates are applied at one time together when the statement is committed. First of all I suggest that you read the article listed above about the effect of transaction on local variant. As seen there local variables are independent of any transaction effect. Simulate INNER JOIN using LEFT JOIN statement – Performance Analysis Just a day ago, while I was working with JOINs I find one interesting observation, which has prompted me to create following example. Before we continue further let me make very clear that INNER JOIN should be used where it cannot be used and simulating INNER JOIN using any other JOINs will degrade the performance. If there are scopes to convert any OUTER JOIN to INNER JOIN it should be done with priority. 2009 Introduction to Business Intelligence – Important Terms & Definitions Business intelligence (BI) is a broad category of application programs and technologies for gathering, storing, analyzing, and providing access to data from various data sources, thus providing enterprise users with reliable and timely information and analysis for improved decision making. Difference Between Candidate Keys and Primary Key Candidate Key – A Candidate Key can be any column or a combination of columns that can qualify as unique key in database. There can be multiple Candidate Keys in one table. Each Candidate Key can qualify as Primary Key. Primary Key – A Primary Key is a column or a combination of columns that uniquely identify a record. Only one Candidate Key can be Primary Key. 2010 Taking Multiple Backup of Database in Single Command – Mirrored Database Backup I recently had a very interesting experience. In one of my recent consultancy works, I was told by our client that they are going to take the backup of the database and will also a copy of it at the same time. I expressed that it was surely possible if they were going to use a mirror command. In addition, they told me that whenever they take two copies of the database, the size of the database, is always reduced. Now this was something not clear to me, I said it was not possible and so I asked them to show me the script. Corrupted Backup File and Unsuccessful Restore The CTO, who was also present at the location, got very upset with this situation. He then asked when the last successful restore test was done. As expected, the answer was NEVER.There were no successful restore tests done before. During that time, I was present and I could clearly see the stress, confusion, carelessness and anger around me. I did not appreciate the feeling and I was pretty sure that no one in there wanted the atmosphere like me. 2011 TRACEWRITE – Wait Type – Wait Related to Buffer and Resolution SQL Trace is a SQL Server database engine technology which monitors specific events generated when various actions occur in the database engine. When any event is fired it goes through various stages as well various routes. One of the routes is Trace I/O Provider, which sends data to its final destination either as a file or rowset. DATEDIFF – Accuracy of Various Dateparts If you want to have accuracy in seconds, you need to use a different approach. In the first example, the accurate method is to find the number of seconds first and then divide it by 60 to convert it in minutes. Dedicated Access Control for SQL Server Express Edition http://www.youtube.com/watch?v=1k00z82u4OI Book Signing at SQLPASS 2012 Who I Am And How I Got Here – True Story as Blog Post If there was a shortcut to success – I want to know. I learnt SQL Server hard way and I am still learning. There are so many things, I have to learn. There is not enough time to learn everything which we want to learn. I am constantly working on it every day. I welcome you to join my journey as well. Please join me in my journey to learn SQL Server – more the merrier. Vacation, Travel and Study – A New Concept Even those who have advanced degrees and went to college for years, or even decades, find studying hard.  There is a difference between studying for a career and studying for a certification.  At least to get a degree there is a variety of subjects, with labs, exams, and practice problems to make things more interesting. Order By Numeric Values Formatted as String We have a table which has a column containing alphanumeric data. The data always has first as an integer and later part as a string. The business need is to order the data based on the first part of the alphanumeric data which is an integer. Now the problem is that no matter how we use ORDER BY the result is not produced as expected. Let us understand this with an example. Resolving SQL Server Connection Errors – SQL in Sixty Seconds #030 – Video One of the most famous errors related to SQL Server is about connecting to SQL Server itself. Here is how it goes, most of the time developers have worked with SQL Server and knows pretty much every error which they face during development language. However, hardly they install fresh SQL Server. As the installation of the SQL Server is a rare occasion unless you are a DBA who is responsible for such an instance – the error faced during installations are pretty rare as well. http://www.youtube.com/watch?v=1k00z82u4OI Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Database Documentation - Lands of Trolls: Why and How?

    When database documentation is mentioned in an IT Department, everybody nods wisely, yet everyone does their best to avoid doing it. Attention to the database documentation can be the best invertment in time a development group can make. It is essential, and no system can be properly maintained without it. Feodor gives a sensible explanation and guideline for the unloved task of creating database documentation.

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  • Tools to simulate mobile devices on a desktop to test websites

    - by Kris
    Are there any good tools that can be run on desktop machines (Windows or Linux) that can simulate a mobile device, preferably with some options as to screen size and mobile browser (user agent if not full render engine). I know it is never going to be perfect (especially without an actual touchscreen), but having a tool on our development machines to do what testing we can that way would be very useful.

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  • Per-Thread Visibility PHPBB

    - by Andrei Krotkov
    I'm trying to implement a registration system for a board I'm running, and I want a forum where every thread is invisible to everyone but the person who started it and the moderator staff. I want the staff to be able to post and for the person registering to respond, but I haven't been able to find a per-post visibility solution. Are there any mods that perform this task, or is there a hidden setting in the software somewhere?

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  • Oracle ADF Sessions at Oracle OpenWorld LAD This Week

    - by shay.shmeltzer
    If you are attending Oracle OpenWorld/Oracle Develop/JavaOne in Sao Paulo Brazil this week, there are a few sessions dedicated to ADF that you might want to catch,Wed 3:45 S316863 An Introduction to Oracle Application Development Framework Task Flows (Salon 9)Wed 6:00pm An ADF Hands-on Lab: S318563 Oracle Fusion Applications Development Experience: An Oracle ADF Overview (Salon 7)Thu 5:15 S316857  Accelerated Java EE Development: The Oracle Way (Salon 9)And don't forget the JDeveloper booth at the JavaOne Demoground area.See you there.

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  • Use BGInfo to Build a Database of System Information of Your Network Computers

    - by Sysadmin Geek
    One of the more popular tools of the Sysinternals suite among system administrators is BGInfo which tacks real-time system information to your desktop wallpaper when you first login. For obvious reasons, having information such as system memory, available hard drive space and system up time (among others) right in front of you is very convenient when you are managing several systems. A little known feature about this handy utility is the ability to have system information automatically saved to a SQL database or some other data file. With a few minutes of setup work you can easily configure BGInfo to record system information of all your network computers in a centralized storage location. You can then use this data to monitor or report on these systems however you see fit. BGInfo Setup If you are familiar with BGInfo, you can skip this section. However, if you have never used this tool, it takes just a few minutes to setup in order to capture the data you are looking for. When you first open BGInfo, a timer will be counting down in the upper right corner. Click the countdown button to keep the interface up so we can edit the settings. Now edit the information you want to capture from the available fields on the right. Since all the output will be redirected to a central location, don’t worry about configuring the layout or formatting. Configuring the Storage Database BGInfo supports the ability to store information in several database formats: SQL Server Database, Access Database, Excel and Text File. To configure this option, open File > Database. Using a Text File The simplest, and perhaps most practical, option is to store the BGInfo data in a comma separated text file. This format allows for the file to be opened in Excel or imported into a database. To use a text file or any other file system type (Excel or MS Access), simply provide the UNC to the respective file. The account running the task to write to this file will need read/write access to both the share and NTFS file permissions. When using a text file, the only option is to have BGInfo create a new entry each time the capture process is run which will add a new line to the respective CSV text file. Using a SQL Database If you prefer to have the data dropped straight into a SQL Server database, BGInfo support this as well. This requires a bit of additional configuration, but overall it is very easy. The first step is to create a database where the information will be stored. Additionally, you will want to create a user account to fill data into this table (and this table only). For your convenience, this script creates a new database and user account (run this as Administrator on your SQL Server machine): @SET Server=%ComputerName%.@SET Database=BGInfo@SET UserName=BGInfo@SET Password=passwordSQLCMD -S “%Server%” -E -Q “Create Database [%Database%]“SQLCMD -S “%Server%” -E -Q “Create Login [%UserName%] With Password=N’%Password%’, DEFAULT_DATABASE=[%Database%], CHECK_EXPIRATION=OFF, CHECK_POLICY=OFF”SQLCMD -S “%Server%” -E -d “%Database%” -Q “Create User [%UserName%] For Login [%UserName%]“SQLCMD -S “%Server%” -E -d “%Database%” -Q “EXEC sp_addrolemember N’db_owner’, N’%UserName%’” Note the SQL user account must have ‘db_owner’ permissions on the database in order for BGInfo to work correctly. This is why you should have a SQL user account specifically for this database. Next, configure BGInfo to connect to this database by clicking on the SQL button. Fill out the connection properties according to your database settings. Select the option of whether or not to only have one entry per computer or keep a history of each system. The data will then be dropped directly into a table named “BGInfoTable” in the respective database.   Configure User Desktop Options While the primary function of BGInfo is to alter the user’s desktop by adding system info as part of the wallpaper, for our use here we want to leave the user’s wallpaper alone so this process runs without altering any of the user’s settings. Click the Desktops button. Configure the Wallpaper modifications to not alter anything.   Preparing the Deployment Now we are all set for deploying the configuration to the individual machines so we can start capturing the system data. If you have not done so already, click the Apply button to create the first entry in your data repository. If all is configured correctly, you should be able to open your data file or database and see the entry for the respective machine. Now click the File > Save As menu option and save the configuration as “BGInfoCapture.bgi”.   Deploying to Client Machines Deployment to the respective client machines is pretty straightforward. No installation is required as you just need to copy the BGInfo.exe and the BGInfoCapture.bgi to each machine and place them in the same directory. Once in place, just run the command: BGInfo.exe BGInfoCapture.bgi /Timer:0 /Silent /NoLicPrompt Of course, you probably want to schedule the capture process to run on a schedule. This command creates a Scheduled Task to run the capture process at 8 AM every morning and assumes you copied the required files to the root of your C drive: SCHTASKS /Create /SC DAILY /ST 08:00 /TN “System Info” /TR “C:\BGInfo.exe C:\BGInfoCapture.bgi /Timer:0 /Silent /NoLicPrompt” Adjust as needed, but the end result is the scheduled task command should look something like this:   Download BGInfo from Sysinternals Latest Features How-To Geek ETC How To Create Your Own Custom ASCII Art from Any Image How To Process Camera Raw Without Paying for Adobe Photoshop How Do You Block Annoying Text Message (SMS) Spam? How to Use and Master the Notoriously Difficult Pen Tool in Photoshop HTG Explains: What Are the Differences Between All Those Audio Formats? How To Use Layer Masks and Vector Masks to Remove Complex Backgrounds in Photoshop Bring Summer Back to Your Desktop with the LandscapeTheme for Chrome and Iron The Prospector – Home Dash Extension Creates a Whole New Browsing Experience in Firefox KinEmote Links Kinect to Windows Why Nobody Reads Web Site Privacy Policies [Infographic] Asian Temple in the Snow Wallpaper 10 Weird Gaming Records from the Guinness Book

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  • Webmasters Out of Control

    I've written about this topic before and it is one of my pet hates, small business owners who pay webmasters to build web sites for them and then are never given access to the files or the "engine room" of the site to be able to make on page SEO changes and more importantly get the site better rankings on search engines such as Google. SEO is not set and forget, because you need to constantly make changes and massage pages on your site.

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  • ArchBeat Link-o-Rama for August 1, 2013

    - by OTN ArchBeat
    Performance Tuning – Systems Running BPEL Processes | Ravi Saraswathi and Jaswant Sing Ravi Saraswathi and Jaswant Singh, the authors of "Oracle SOA BPEL Process Manager 11gR1 - A Hands-on Tutorial" explain performance tuning of SOA composite applications for optimal performance and scalability. Steps to configure SAML 2.0 with Weblogic Server | Puneeth The blogger known only as Punteeth shares an illustrated technical post that will be of interest to those working with Oracle WebLogic and the Security Assertion Markup Language (SAML). Video: Planning and Getting Started - Developer PCs | Chris Muir Tune in to the latest episode of ADF Architecture TV to see Chris Muir explain why you don't have to buy the most expensive PCs in order to run JDeveloper. Key User Experience Design Principles for working with Big Data | John Fuller User Experience Designer John Fuller shares 6 core design principles for working with big data that focus on "helping people bring together a variety of data types in a fast and flexible way." Event: OTN Developer Day: ADF Mobile - Burlington, MA - Aug 28 Through six sessions, including a hands-on workshop, you'll learn a simpler way to leverage your existing skills to develop enterprise mobile applications using Oracle ADF Mobile. Registration is free, but seating is limited. Optimizing WebCenter Portal Mobile Delivery | Jeevan Joseph FMW solution architect Jeevan Joseph "walks you through identifying and analyzing some common WebCenter Portal performance bottlenecks related to page weight and describes a generic approach that can streamline your portal while improving the performance and response times." Customizing specific instances of a WebCenter task flow | Jeevan Joseph Fusion Middleware A-Team solution architect Jeevan Joseph strikes again with this article that explains "how to set up parameters on MDS customization so that it is applied only under certain conditions...making it possible to customize individual instances of task flows." Exalogic Virtual Tea Break Snippets – Modifying Memory, CPU and Storage on a vServer | Andrew Hopkinson FMW solution architect Andrew Hopkinson walks you through "the simple process of resizing the resources associated with an already existing Exalogic vServer." Oracle ADF Mobile Virtual Developer Day - Next Week | Shay Shmeltzer JDeveloper product team lead Shay Schmeltzer shares agenda information for the OTN Virtual Developer Day event covering Mobile Application Development for iOS and Android, coming up one week from today, on August 7, 2013, 9am PT/Noon ET/1pm BRT. What's New In Oracle Enterprise Pack for Eclipse 12.1.2.1.0? New features and updates on the newly-released Oracle Enterprise Pack for Eclipse 12.1.2.1.0, now available for download from OTN. IOUG Cloud Builders Unite | Jeff Erickson Check out this great Oracle Magazine article by Jeff Erickson about IOUG members organizing around their common interest in building private clouds. Thought for the Day "Stuff that's hidden and murky and ambiguous is scary because you don't know what it does." — Jerry Garcia (August 1, 1942 – August 9, 1995) Source: brainyquote.com

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  • Link Building - Is it Still King?

    Link Building is one of those things every webmaster or internet marketer needs to do. It's an on going task but as the article will explain not all links are equal and the search engine much prefer Quality over Quantity. So before you continue building back links to your sites have a read of these points and save more time, effort and cash.

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  • Copy website content from WebsiteA.com/file.html to WebsiteB/file.com every time interval

    - by Jimbo Mombasa
    I want to copy a website from http://stats.pingdom.com/file... to http://mywebsite.com/file every 10 min. Then with purple-include I want to do a transclusion and display it on http://mywebsite.com/page.html So the task is download http://stats.pingdom.com/file to http://mywebsite.com/file I figured out the transclusion part but I do not know how to copy a wabpage from A to B. Are there any script for this or how can I do this?

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  • Few Steps For Making Your Website SEO Friendly

    Currently going by the dynamics of the internet every web designer of class is expected to be acquainted with or have a basic working knowledge of search engine optimization tools. Web promotion as an optimization tool for enhancing increased traffic to a given site is one skill web designers just like online marketers require in their respective fields to conquer the market.

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  • Hire the Right SEO Consultant

    Hiring the right SEO services in Orlando to do an effective search engine optimization campaign for a website is definitely a good idea if a person or company doesn't have any promising online presence. It may be the best idea if you as the owner of the website don't know the right ways to optimize the site.

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  • SEO?s Perception Gap

    Search engine optimization is a newly emerging industry that is still growing every day. Its close ties to the Internet and Google allows the service to ride the coat-tails of search into an ever-cha... [Author: Ethan Luke - Computers and Internet - March 22, 2010]

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  • WebCenter Spaces 11g PS2 Template Customization

    - by javier.ductor(at)oracle.com
    Recently, we have been involved in a WebCenter Spaces customization project. Customer sent us a prototype website in HTML, and we had to transform Spaces to set the same look&feel as in the prototype.Protoype:First of all, we downloaded a Virtual Machine with WebCenter Spaces 11g PS2, same version as customer's. The next step was to download ExtendWebCenterSpaces application. This is a webcenter application that customizes several elements of WebCenter Spaces: templates, skins, landing page, etc. jDeveloper configuration is needed, we followed steps described in Extended Guide, this blog was helpful too. . After that, we deployed the application using WebLogic console, we created a new group space and assigned the ExtendedWebCenterSpaces template (portalCentricSiteTemplate) to it. The result was this:As you may see there is a big difference with the prototype, which meant a lot of work to do from our side.So we needed to create a new Spaces template with its skin.Using jDeveloper, we created a new template based on the default template. We removed all menus we did not need and inserted 'include'  tags for header, breadcrumb and footers. Each of these elements was defined in an isolated jspx file.In the beginning, we faced a problem: we had to add code from prototype (in plain HTML) to jspx templates (JSF language). We managed to workaround this issue using 'verbatim' tags with 'CDATA' surrounding HTML code in header, breadcrumb and footers.Once the template was modified, we added css styles to the default skin. So we had some styles from portalCentricSiteTemplate plus styles from customer's prototype.Then, we re-deployed the application, assigned this template to a new group space and checked the result. After testing, we usually found issues, so we had to do some modifications in the application, then it was necessary to re-deploy the application and restart Spaces server. Due to this fact, the testing process takes quite a bit of time.Added to the template and skin customization, we also customized the Landing Page using this application and Members task flow using another application: SpacesTaskflowCustomizationApplication. I will talk about this task flow customization in a future entry.After some issues and workarounds, eventually we managed to get this look&feel in Spaces:P.S. In this customization I was working with Francisco Vega and Jose Antonio Labrada, consultants from Oracle Malaga International Consulting Centre.

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  • Good Guy Vs. Bad Guy In SEO

    Search Engine Optimization, or simply called SEO, involves the use of many techniques and methods. However, like many other Internet marketing techniques, SEO is also known for its malicious or unort... [Author: Margarette Mcbride - Web Design and Development - May 02, 2010]

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  • Using DMAIC Methodology to Enhance Information Portals

    Discover how to enhance your website's revenue and traffic from an end-to-end perspective by applying DMAIC (Six Sigma) methodology to your website. Learn about the key metrics, fundamentals of SEO (Search Engine Optimization) and Ad Words, and how to increase your site traffic all in one place.

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  • XNA extending an existing Content type

    - by Maarten
    We are doing a game in XNA that reacts to music. We need to do some offline processing of the music data and therefore we need a custom type containing the Song and some additional data: // Project AudioGameLibrary namespace AudioGameLibrary { public class GameTrack { public Song Song; public string Extra; } } We've added a Content Pipeline extension: // Project GameTrackProcessor namespace GameTrackProcessor { [ContentSerializerRuntimeType("AudioGameLibrary.GameTrack, AudioGameLibrary")] public class GameTrackContent { public SongContent SongContent; public string Extra; } [ContentProcessor(DisplayName = "GameTrack Processor")] public class GameTrackProcessor : ContentProcessor<AudioContent, GameTrackContent> { public GameTrackProcessor(){} public override GameTrackContent Process(AudioContent input, ContentProcessorContext context) { return new GameTrackContent() { SongContent = new SongProcessor().Process(input, context), Extra = "Some extra data" // Here we can do our processing on 'input' }; } } } Both the Library and the Pipeline extension are added to the Game Solution and references are also added. When trying to use this extension to load "gametrack.mp3" we run into problems however: // Project AudioGame protected override void LoadContent() { AudioGameLibrary.GameTrack gameTrack = Content.Load<AudioGameLibrary.GameTrack>("gametrack"); MediaPlayer.Play(gameTrack.Song); } The error message: Error loading "gametrack". File contains Microsoft.Xna.Framework.Media.Song but trying to load as AudioGameLibrary.GameTrack. AudioGame contains references to both AudioGameLibrary and GameTrackProcessor. Are we maybe missing other references? EDIT Selecting the correct content processor helped, it loads the audio file correctly. However, when I try to process some data, e.g: public override GameTrackContent Process(AudioContent input, ContentProcessorContext context) { int count = input.Data.Count; // With this commented out it works fine return new GameTrackContent() { SongContent = new SongProcessor().Process(input, context) }; } It crashes with the following error: Managed Debugging Assistant 'PInvokeStackImbalance' has detected a problem in 'C:\Users\Maarten\Documents\Visual Studio 2010\Projects\AudioGame\DebugPipeline\bin\Debug\DebugPipeline.exe'. Additional Information: A call to PInvoke function 'Microsoft.Xna.Framework.Content.Pipeline!Microsoft.Xna.Framework.Content.Pipeline.UnsafeNativeMethods+AudioHelper::OpenAudioFile' has unbalanced the stack. This is likely because the managed PInvoke signature does not match the unmanaged target signature. Check that the calling convention and parameters of the PInvoke signature match the target unmanaged signature. Information from logger right before crash: Using "BuildContent" task from assembly "Microsoft.Xna.Framework.Content.Pipel ine, Version=4.0.0.0, Culture=neutral, PublicKeyToken=842cf8be1de50553". Task "BuildContent" Building gametrack.mp3 -> bin\x86\Debug\Content\gametrack.xnb Rebuilding because asset is new Importing gametrack.mp3 with Microsoft.Xna.Framework.Content.Pipeline.Mp3Imp orter Im experiencing exactly this: http://forums.create.msdn.com/forums/t/75996.aspx

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • SEO Tools - Jack-of-All-Trades

    These days on-line competition is becoming tougher so getting high ranking is a fundamental part of any web business strategy, regardless what your business really does. But how do you get your website to the top of search engine results pages?

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