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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • Why deny access to website for msnbot/bingbot?

    - by Quandary
    I've seen quite a lot of tutorials that recommend you to ban user agents containing the strings libwww-perl and msnbot. I understand why one would ban libwww-perl, it's mainly if not only used for hacking and spamming. But why are there so many sites recommending to ban msnbot/bingbot? Since it's a search engine, even if only with a marginal market share, I would except one would want this bot to crawl one's sites. What is it that msnbot does that makes people ban it?

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  • WhatsApp &amp; Tasker for Android &ndash; Read &amp; Write messages

    - by Shaurya Anand
    So, I finally gave up on all my previous the Microsoft Mobile/Phone OS devices and made my switch to Android this year. I am using my Samsung Galaxy Note GT-N7000 with CyanogenMod 9.1.0 (http://get.cm/get/jenkins/7086/cm-9.1.0-n7000.zip) and ClockworkMod 6.0.1.2 (http://download2.clockworkmod.com/recoveries/recovery-clockwork-6.0.1.2-n7000.zip) since August this year and I am so happy with the performance and the flexibility it offers me. As a software developer by profession, I would expect most of my gadget to be highly customizable and programmable (one time or at intervals) to suit my needs as close as it can. I was introduced to Automation for Android – Tasker (https://play.google.com/store/apps/details?id=net.dinglisch.android.taskerm&hl=en) via reddit (http://www.reddit.com/r/tasker) and the word ‘automation’ was enough for me to dive right into this app. Only automation that I did earlier was switching profiles depending on location on there phones. And now, just imagine a complete set of possibilities that can be automate on the phone or via the phone. I did my research and found a couple of other tools that do the same/as close as what Tasker can do and few of them are even free. There’s one even by Microsoft called on{X} (https://play.google.com/store/apps/details?id=com.microsoft.onx.app&hl=en). Microsoft’s on{X} really caught my eye. You can write code for your phone on the web application by them, deploy it on your phone and even trace the flow all using your PC. Really brilliant, I love the fact that it’s all JavaScript. Here comes the but, it is still very very young and it’s policy of accessing my News Feed on Facebook is not something that I can not digest. On{X} is good, but as I said earlier, the API is not very mature and hence, I gave up on it. I bought Tasker, the best 5,00 € I spent in ages and I want to talk about it in this post. I am still a “noob” while operating this tool, but I tried my shot at automating WhatsApp (https://play.google.com/store/apps/details?id=com.whatsapp&hl=en), a popular messenger for various platform. The requirement for the automation is that, if I send a WhatsApp ‘wru’ message to the phone, it should respond back giving the location and battery level of my phone. It could be useful, if you like to locate your misplaced phone or automatically reply to your partner/friend, honestly, I don’t know what you will use it - through this post, I am just introducing automating WhatsApp using Tasker. Before we begin, the following script only works when your phone is rooted as we will be accessing the WhatsApp database and type some special characters like ‘:’. Let’s follow the code line by line: Profile:         Location request from XYZ. (12) // Name of your profile. Event:         Notification [ Owner Application:WhatsApp Title:* ] // When a new notification comes from WhatsApp, this event is fired. Read the end note, if you face problems with Chrome app after enabling Tasker accessibility. Enter:         A1: Run Shell [ Command:sqlite3 // We will access the WhatsApp database and check if the message comes from designated phone number or not. We mustn’t reply to every message.                 /data/data/com.whatsapp/databases/msgstore.db "SELECT _id, data FROM                  messages WHERE key_from_me='0' AND key_remote_jid LIKE '%XXXXXXXXXXX%' // Replace XXXXXXXXXXX with the phone number of your message sender.                 ORDER BY _id DESC LIMIT 1;" Timeout (Seconds):10 Use Root:On Store // I made a timeout for 10 seconds, if in case WhatsApp is busy accessing the database.                 Result In:%WHATSAPP_CURRREQ ] // Store the read Id and the last message on to the variable %WHATSAPP_CURRREQ         A2: If [ %WHATSAPP_CURRREQ ~R .*[wW][rR][uU].* ] // Check if the pattern of the message is correct and we are all set to send the location.                 A3: If [ %WHATSAPP_CURRREQ !~ %WHATSAPP_LASTREQ ] // Verify that the message is different from the last request. Remember every message has a unique Id.                         A4: Notify [ Title:WhatsApp location request... Text:Sending location // Just a notification that the location message is being prepared.                                 to Krati Gupta... Icon:<icon> Number:0 Permanent:On Priority:3 ] // Make a note it is a permanent notification, we will clear it later.                         A5: Secure Settings [ Configuration:Pattern Lock Disabled // I am disabling the pattern lock, that I use using the plugin Secure Settings.                                 Package:com.intangibleobject.securesettings.plugin Name:Secure // You can download the plugin from here: https://play.google.com/store/apps/details?id=com.intangibleobject.securesettings.plugin&hl=en                                 Settings ]                         A6: Secure Settings [ Configuration:Keyguard Disabled // Disable the keygaurd, it is useful, when your phone is on lock and you want to automate everything, even the typing.                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                         A7: Secure Settings [ Configuration:GPS Enabled // Pretty clear, turn on the GPS and get location at A8                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                         A8: AutoShortcut [ Configuration:WhatsApp: Some One // I am using AutoShortcut plugin (https://play.google.com/store/apps/details?id=com.joaomgcd.autoshortcut) to start WhatsApp with the indented recipient.                                 Package:com.joaomgcd.autoshortcut Name:AutoShortcut ] // Replace Some One, actually choose it from the plugin, the right recipient.                         A9: Get Location [ Source:Any Timeout (Seconds):30 Continue Task // I am getting the location, timeout is 30 seconds, adjust it accordingly.                                 Immediately:Off Keep Tracking:Off ]                         A10: Secure Settings [ Configuration:Screen Dim // Now, this extension of the plugin Secure Settings, wakes your device so that you can type out the string on the WhatsApp app.                                 5 Seconds Package:com.intangibleobject.securesettings.plugin                                 Name:Secure Settings ]                         A11: Run Shell [ Command:input text // Now, I am using the shell script to type the text to the window, because the ‘:’ while not be typed from the Type task in Tasker.                                 LOCATION:maps.google.com/maps?q=%LOC Timeout (Seconds):0 Use Root:On // And also, this is way faster, but remember you need root for this, not for the other way of typing.                                 Store Result In: ]                         A12: Dpad [ Button:Right Repeat Times:1 ] // Focus the Send button                         A13: Dpad [ Button:Press Repeat Times:1 ] // And press it.                         A14: Dpad [ Button:Left Repeat Times:1 ] // Get back to the typing box.                         A15: Run Shell [ Command:input text LOCATION_ACCURACY:%LOCACC Timeout                                 (Seconds):0 Use Root:On Store Result In: ]                         A16: Dpad [ Button:Right Repeat Times:1 ]                         A17: Dpad [ Button:Press Repeat Times:1 ]                         A18: Dpad [ Button:Left Repeat Times:1 ]                         A19: Run Shell [ Command:input text BATTERY_LEVEL:%BATT% Timeout // I am adding Battery level in my case as well.                                 (Seconds):0 Use Root:On Store Result In: ]                         A20: Dpad [ Button:Right Repeat Times:1 ]                         A21: Dpad [ Button:Press Repeat Times:1 ]                         A22: Variable Set [ Name:%WHATSAPP_LASTREQ To:%WHATSAPP_CURRREQ Do // And now, we say, request is done.                                 Maths:Off Append:Off ]                         A23: Button [ Button:Back ] // I am exiting the WhatsApp nicely and not killing it. If you are the murderer kind, kill it, just know, you don’t have any place in the heaven.                         A24: Button [ Button:Back ]                         A25: Notify Cancel [ Title: Warn Not Exist:Off ] // Remove the permanent notification.                         A26: Notify [ Title:WhatsApp location request Text:Location sent // Make a temporary notification, and say, location is sent.                                 successfully. Icon:<icon> Number:0 Permanent:Off Priority:3 ]                                                         A27: Secure Settings [ Configuration:GPS Disabled // Disable all the horrible things we turned on earlier.                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                         A28: Secure Settings [ Configuration:Pattern Lock Enabled                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                         A29: Secure Settings [ Configuration:Keyguard Enabled                                 Package:com.intangibleobject.securesettings.plugin Name:Secure                                 Settings ]                 A30: End If         A31: End If Download this Task from here: http://db.tt/9vRmbhyb That’s it in the above small example – you can read/write messages from/to WhatsApp app. I am using n7000-cm9.1-cwr6. Oh yea, and if you are having the Talkback auto enabled for Chrome browser, you need to turn Off the Web scripts to run. Tasker is amazing, I have automated a lot of tasks using this tool. I will share a few none generic ones with you in my coming post here.

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  • Last day of early bird for PowerPivot Workshop in Dublin #ppws

    - by Marco Russo (SQLBI)
    The early bird discount for the PowerPivot Workshop in Dublin will expire today, Friday 11 March. There is also an upcoming workshop in Copenhagen (March 21-22, 2011) and a PowerPivot workshop in Zurich on April 4-5, 2011. I and Alberto are preparing new material in these days: something will integrate the workshop, other will be useful useful for future blog posts. We are discovering many new areas where the Vertipaq engine is really interesting for doing jobs he was probably not tought for! More...(read more)

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  • Increasing Traffic to Your Website Using SEO and SEM Services

    Whenever one has a new website that offers various services to users over the internet, it's usually a tormenting task to generate a lot of traffic to the site since it's new, and most people have no clue what it's about or even the slightest idea that it exists. When it comes to finding anything on the internet, the most commonly used search engines are either Yahoo or Google.

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  • SCOM, 90 days in, III. Stuff to Add

    - by merrillaldrich
    This is the third installment of a series on our deployment of System Center at my workplace, emphasis on SQL Server MP. At this point we’ve got Operations Manager installed, and up and running, and we’ve been able to categorize all the monitored servers into production, preproduction, test and DR using groups that have dynamic membership rules. We’ve got the SQL management pack working with out-of-the-box settings, and used it to locate all the SQL Server stack services like the engine, reporting...(read more)

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  • What are some great papers/publications relating to game programming?

    - by Archagon
    What are some of your favorite papers and publications that closely relate to game programming? I'm particularly looking for examples that are well-written and illustrated, and/or have had a profound influence on the industry. (Here's one example: in this GDC talk, Bungie's David Aldridge mentions that a paper called "The TRIBES Engine Networking Model" was the starting point for Halo's network code.)

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  • API's

    - by raghu.yadav
    lets dump API's here .... // if you want to put/get something in/from the pageFlowScope, use thisMap pfsMap = AdfFacesContext.getCurrentInstance().getPageFlowScope(); pfsMap.put(key, value); // pfsMap.put("#{pageFlowScope.param}, "sample"); pfsMap.get(key); // pfsMap.get("#{pageFlowScope.param} // if you want to set bean's property value, use this MyBackingBean bean = (MyBackingBean)pfsMap.get("my_backing_bean_name"); // the name under which the bean is registered in the task flow bean.setMyParam(newValue);

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  • How to Become a SEO King

    Ask most people involved in search engine optimisation (SEO) and they will tell you that their line of work is a demanding but rewarding job. It is demanding not only because of the pressure to show results but also because of the nature of the job itself. For people who only have moderate interest in SEO, it may look boring.

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  • Don't Let Someone Else Optimize Your Search Results

    I build websites for a wide variety of clients, and every single client asks me to get their website placed highly within search engine results. However, they don't know that there's more to ranking high in the search engines than just launching a site; this is especially true when the website has just been created.

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  • how do you manage application performance reviews

    - by CoolBeans
    I have been trying to figure out ways to effectively do performance reviews before an install happens for all releases done by our team. Do you usually make this a part of code review process or do you handle it as a separate review task? FYI - we do not have a dedicated performance testing team. It is up to the developers to make sure the app performs well. The apps I am referring to are web applications.

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  • Google I/O 2010 - Google Buzz, location, and social gaming

    Google I/O 2010 - Google Buzz, location, and social gaming Google I/O 2010 - Surf the stream: Google Buzz, location, and social gaming Social Web 201 Bob Aman, Timothy Jordan Google Buzz has a feature-rich API that allows you to do all kinds of interesting things with conversations and location. In this session we'll build a Buzz-tastic mobile game using App Engine, HTML5, and the Buzz API for social awesomeness. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 2 0 ratings Time: 31:18 More in Science & Technology

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  • Is inline SQL still classed as bad practice now that we have Micro ORMs?

    - by Grofit
    This is a bit of an open ended question but I wanted some opinions, as I grew up in a world where inline SQL scripts were the norm, then we were all made very aware of SQL injection based issues, and how fragile the sql was when doing string manipulations all over the place. Then came the dawn of the ORM where you were explaining the query to the ORM and letting it generate its own SQL, which in a lot of cases was not optimal but was safe and easy. Another good thing about ORMs or database abstraction layers were that the SQL was generated with its database engine in mind, so I could use Hibernate/Nhibernate with MSSQL, MYSQL and my code never changed it was just a configuration detail. Now fast forward to current day, where Micro ORMs seem to be winning over more developers I was wondering why we have seemingly taken a U-Turn on the whole in-line sql subject. I must admit I do like the idea of no ORM config files and being able to write my query in a more optimal manner but it feels like I am opening myself back up to the old vulnerabilities such as SQL injection and I am also tying myself to one database engine so if I want my software to support multiple database engines I would need to do some more string hackery which seems to then start to make code unreadable and more fragile. (Just before someone mentions it I know you can use parameter based arguments with most micro orms which offers protection in most cases from sql injection) So what are peoples opinions on this sort of thing? I am using Dapper as my Micro ORM in this instance and NHibernate as my regular ORM in this scenario, however most in each field are quite similar. What I term as inline sql is SQL strings within source code. There used to be design debates over SQL strings in source code detracting from the fundamental intent of the logic, which is why statically typed linq style queries became so popular its still just 1 language, but with lets say C# and Sql in one page you have 2 languages intermingled in your raw source code now. Just to clarify, the SQL injection is just one of the known issues with using sql strings, I already mention you can stop this from happening with parameter based queries, however I highlight other issues with having SQL queries ingrained in your source code, such as the lack of DB Vendor abstraction as well as losing any level of compile time error capturing on string based queries, these are all issues which we managed to side step with the dawn of ORMs with their higher level querying functionality, such as HQL or LINQ etc (not all of the issues but most of them). So I am less focused on the individual highlighted issues and more the bigger picture of is it now becoming more acceptable to have SQL strings directly in your source code again, as most Micro ORMs use this mechanism. Here is a similar question which has a few different view points, although is more about the inline sql without the micro orm context: http://stackoverflow.com/questions/5303746/is-inline-sql-hard-coding

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  • Some Keyword Optimization Tips For Your Work From Home

    Part of search engine optimization or SEO is keyword optimization. We optimize our keywords for our website because these words or phrases are the ones that will link us to our customers or target audience. By typing these keywords in the search box of popular search engines, customers are able to find us, our website and of course, our business or work from home.

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  • Development: SDK for Social Net

    - by loldop
    I have a task: development sdk for social networking service like facebook, twitter and etc. At now i'm developing facebook-extension-sdk which based on facebook-ios-sdk 3.0. But not all social networking services have good sdks. And all time i improved my facebook-extension-sdk, when i see ugly code :( Please, advise me good techniques to development these sdks (like design-patterns or your own experience or good books/sites). Thanks!

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  • Local SEO Tools For SME's

    For many large corporations the focus of their SEO strategy will be on a national scale. But often for small and medium-sized enterprises a more local view should be taken to maximise visibility with their target audience, and ensure they are reaching their potential client base on a regular basis. Alongside the traditional search engine optimisation tactics there are a number of tools that can be incorporated within local strategies.

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  • Trade offs of linking versus skinning geometry

    - by Jeff
    What are the trade offs between inherent in linking geometry to a node versus using skinned geometry? Specifically: What capabilities do you gain / lose from using each method? What are the performance impacts of doing one over the other? What are the specific situations where you would want to do one over the other? In addition, do the answers to these questions tend to be engine specific? If so, how much?

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  • Rise Above the Thousands Results

    Choosing among hundreds or thousands of choices would be a challenge especially if you do not have exact preferences on what to choose. If you will put yourself into the shoes of an internet or an online researcher, you will find out that one word or phrase that you enter in the search box field of a search engine and it could provide you hundreds or even thousands of results. And if I am the researcher, I do not think that I would bother to look for those in the sixth or onward pages of results.

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  • Le CRYENGINE disponible sur Steam, le moteur de jeux accessible sous forme d'abonnement

    Le CRYENGINE maintenant disponible sur Steam, pour 9,90 €Comme cela avait été annoncé durant la Game Developers Conference 2014, Crytek suit la voie de Epic Games et rend disponible son moteur, le CRYENGINE, sous la forme d'un abonnement. Celui-ci s'élève à 9,90 € par mois mais contrairement à l'Unreal Engine 4, Crytek ne demande aucune royalties pour celui-ci. Le moteur est disponible sur Steam et uniquement sur celui-ci. Le vice président commercial de Valve a déclaré : ...

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