Search Results

Search found 16971 results on 679 pages for 'blogs'.

Page 262/679 | < Previous Page | 258 259 260 261 262 263 264 265 266 267 268 269  | Next Page >

  • 3 Performance Presentations from SAE added to the portal

    - by uwes
    The following three presentation have been added to eSTEP portal: Oracle's Systems Performance Oct 2012 Update Oracle Leads the Way on Realistic Sizing Oracle's Performance: Oracle SPARC SuperCluster All presentations are created by Brad Carlile, Sr. Director Strategic Applications Engineering, SAE. How to get to the presentations: URL: http://launch.oracle.com/ Email Address: <provide your email address>Access URL/Page Token: eSTEP_2011To get access push Agree button on the left side of the page. Click on eSTEP Download (tab band on the top) ---> presentations at right hand side or Click on Miscellaneous (menu on left hand side) ---> presentations at right hand side

    Read the article

  • Warnings When Undo Isn't Possible

    - by ultan o'broin
    Enjoyed this post Never Use a Warning When you Mean Undo by Aza Raskin. It makes sense never to warn users if an undo option is possible. The examples given are from the web space. Here's the conclusion: Warnings cause us to lose our work, to mistrust our computers, and to blame ourselves. A simple but foolproof design methodology solves the problem: "Never use a warning when you mean undo." And when a user is deleting their work, you always mean undo. However, in enterprise apps you may find that an undo option isn't technically possible or desirable. Objects may be shared, part of a flow elsewhere, or undoing something committed to the database (a rollback I guess) may not be feasible if it becomes locked by another process. Plus, what constitutes user ownership of objects isn't always clear to users. The implications of delete (and other) actions need to be clearly communicated out in advance. Really, warnings are important in the enterprise space. Data has a very high value, and users can perform a wide variety of actions that may risk that data, not always within the application itself (at browser level, for example). That said, throwing warnings all over the place when an undo option is possible is annoying. Instead, treat warnings with respect. When there is no undo option possible, use warning messages to communicate potentially dangerous or irrecoverable actions or the downstream consequences of user actions on the process or task flow. Force the user to respond to a warning message by using a modal dialog with clearly labeled action buttons. Here's a couple of examples. A great article that got me thinking. Let's see more like that. Let's not forget there's more types of messages than just error messages. User assistance and user experience professionals need to understand when best to use confirmation, information, and warning types too!

    Read the article

  • Getting developers and support to work together

    - by Matt Watson
    Agile development has ushered in the norm of rapid iterations and change within products. One of the biggest challenges for agile development is educating the rest of the company. At my last company our biggest challenge was trying to continually train 100 employees in our customer support and training departments. It's easy to write release notes and email them to everyone. But for complex software products, release notes are not usually enough detail. You really have to educate your employees on the WHO, WHAT, WHERE, WHY, WHEN of every item. If you don't do this, you end up with customer service people who know less about your product than your users do. Ever call a company and feel like you know more about their product than their customer service people do? Yeah. I'm talking about that problem.WHO does the change effect?WHAT was the actual change?WHERE do I find the change in the product?WHY was the change made? (It's hard to support something if you don't know why it was done.)WHEN will the change be released?One thing I want to stress is the importance of the WHY something was done. For customer support people to be really good at their job, they need to understand the product and how people use it. Knowing how to enable a feature is one thing. Knowing why someone would want to enable it, is a whole different thing and the difference in good customer service. Another challenge is getting support people to better test and document potential bugs before escalating them to development. Trying to fix bugs without examples is always fun... NOT. They might as well say "The sky is falling, please fix it!"We need to over train the support staff about product changes and continually stress how they document and test potential product bugs. You also have to train the sales staff and the marketing team. Then there is updating sales materials, your website, product documentation and other items there are always out of date. Every product release causes this vicious circle of trying to educate the rest of the company about the changes.Do we need to record a simple video explaining the changes and email it to everyone? Maybe we should  use a simple online training type app to help with this problem. Ultimately the struggle is taking the time to do the training, but it is time well spent. It may save you a lot of time answering questions and fixing bugs later. How do we efficiently transfer key product knowledge from developers and product owners to the rest of the company? How have you solved these issues at your company?

    Read the article

  • Join the Webcast on September 18 to Learn Benefits of Upgrading to Oracle Database 11g

    - by Cinzia Mascanzoni
    Attend the Webcast on Tuesday September 18, 2012, at 10 a.m. PT to learn the "Three Compelling Reasons to Upgrade to Oracle Database 11g." During the live Webcast, Oracle experts will explain how customers who are still working with Oracle Database 10g or an even older version can gain the business, operational, and technical benefits provided by Oracle Database 11g. If you cannot participate in the live event, a replay will be available on the same registration page shortly afterward.

    Read the article

  • Microsoft Sponsored - Give Camp

    - by Ken Lovely, MCSE, MCDBA, MCTS
    Are you ready to connect with the local tech community for a good cause? GiveCamp needs your support. For one weekend in June, we’ll take on the technology wish lists of 20 non-profit organizations, and we’re looking for about 100 volunteers, both technical and non-technical, to help us do it. A typical GiveCamp draws 75 to 100 volunteers. Individuals can work with their colleagues in company teams, or they can opt to be matched with fellow volunteers who have complementary skill sets. Everyone is welcome to head home for the evenings – but there are always the diehards who work from Friday kickoff straight through Sunday afternoon. Food and drinks, especially of the caffeinated variety, are provided, along with game systems for breaks. Technical volunteers We're looking for graphic or UX designers, developers with .NET/Java/LAMP/Open Source/CMS experience, project managers, system/network administrators, DBAs, and non-profit technical consultants and web strategists. Non-technical volunteers Beyond the technology, there are many other aspects that make GiveCamp a success. We need non-technical volunteers to run errands, help with setting up and cleaning up, and everything in between. Whether you can offer a couple hours of your time or join GiveCamp for a couple days, your support is needed Sign up at; http://www.eventbrite.com/event/650615007 Feel free to contact me or Dani Diaz of Microsoft for more information

    Read the article

  • New White Paper: Advanced Uses of Oracle Enterprise Manager 12c (published AUGUST 2013)

    - by PorusHH_OCM11g10g
    Friends,I am pleased to say a new Oracle white paper of mine has been published on 1st August 2013: White Paper: Advanced Uses of Oracle Enterprise Manager 12c This white paper includes information on EM12c Release 3 (12.1.0.3) and Managing Database 12c with EM12c Release 3.This white paper is also currently visible in the main Oracle Enterprise Manager page:http://www.oracle.com/us/products/enterprise-manager/index.htmlHappy Reading!!Regards,Porus.

    Read the article

  • Supercharging the Performance of Your Front-Office Applications @ OOW'12

    - by Sanjeev Sharma
    You can increase customer satisfaction, brand equity, and ultimately top-line revenue by deploying  Oracle ATG Web Commerce, Oracle WebCenter Sites, Oracle Endeca applications, Oracle’s  Siebel applications, and other front-office applications on Oracle Exalogic, Oracle’s combination  of hardware and software for applications and middleware. Join me (Sanjeev Sharma) and my colleague, Kelly Goetsch, at the following conference session at Oracle Open World to find out how Customer Experience can be transformed with Oracle Exalogic: Session:  CON9421 - Supercharging the Performance of Your Front-Office Applications with Oracle ExalogicDate: Wednesday, 3 Oct, 2012Time: 10:15 am - 11:15 am (PST)Venue: Moscone South (309)

    Read the article

  • Some OBI EE Tricks and Tips in the Admin Tool By Gerry Langton

    - by hamsun
    How to set the log level from a Session variable Initialization block As we know it is normal to set the log level non-zero for a particular user when we wish to debug problems. However sometimes it is inconvenient to go into each user’s properties in the Admin tool and update the log level. So I am showing a method which allows the log level to be set for all users via a session initialization block. This is particularly useful for anyone wanting an alternative way to set the log level. The screen shots shown are using the OBIEE 11g SampleApp demo but are applicable to any environment. Open the appropriate rpd in on-line mode and navigate to Manage Variables. Select Session Initialization Blocks, right click in the white space and create a New Initialization Block. I called the Initialization block Set_Loglevel . Now click on ‘Edit Data Source’ to enter the SQL. Chose the ‘Use OBI EE Server’ option for the SQL. This means that the SQL provided must use tables which have been defined in the Physical layer of the RPD, and whilst there is no need to provide a connection pool you must work in On-Line mode. The SQL can access any of the RPD tables and is purely used to return a value of 2. The ‘Test’ button confirms that the SQL is valid. Next, click on the ‘Edit Data Target’ button to add the LOGLEVEL variable to the initialization block. Check the ‘Enable any user to set the value’ option so that this will work for any user. Click OK and the following message will display as LOGLEVEL is a system session variable: Click ‘Yes’. Click ‘OK’ to save the Initialization block. Then check in the On-LIne changes. To test that LOGLEVEL has been set, log in to OBIEE using an administrative login (e.g. weblogic) and reload server metadata, either from the Analysis editor or from Administration > Reload Files and Metadata link. Run a query then navigate to Administration > Manage Sessions and click ‘View Log’ for the query just issued (which should be approximately the last in the list). A log file should exist and with LOGLEVEL set to 2 should include both logical and physical sql. If more diagnostic information is required then set LOGLEVEL to a higher value. If logging is required only for a particular analysis then an alternative method can be used directly from the Analysis editor. Edit the analysis for which debugging is required and click on the Advanced tab. Scroll down to the Advanced SQL clauses section and enter the following in the Prefix box: SET VARIABLE LOGLEVEL = 2; Click the ‘Apply SQL’ button. The SET VARIABLE statement will now prefix the Analysis’s logical SQL. So that any time this analysis is run it will produce a log. You can find information about training for Oracle BI EE products here or in the OU Learning Paths. Please send me an email at [email protected] if you have any further questions. About the Author: Gerry Langton started at Siebel Systems in 1999 working as a technical instructor teaching both Siebel application development and also Siebel Analytics (which subsequently became Oracle BI EE). From 2006 Gerry has worked as Senior Principal Instructor within Oracle University specialising in Oracle BI EE, Oracle BI Publisher and Oracle Data Warehouse development for BI.

    Read the article

  • IIM Calcutta &ndash; EPBM 14 &ndash; Campus Visit &ndash; Day 1 &ndash; Registration &amp; Beginning

    - by Ram Shankar Yadav
    Hey Guys! I’m back with the updates, it was an awesome Monday morning, for me it started when Sun came on my face, and the time was 5:30AM~~ I was amazed that this part of the country gets the sunrise quite early, but I ignored the sunlight for a while by covering my face, but…finally the door knocked….~ It was Mukesh, and the time was 6 AM, so I thought let’s get rid of laziness and start my day~ After having my brush and bath, I shaved and we headed for the Breakfast~ We quickly had our bread butter jam combo, and left for the Auditorium for Registration~ We searched for our names and signed the Registration paper and got a cool IIM C bag, with following in it: - a IIMC Notepad - Cello X Caliber pen - a book “What the Best MBAs Know”, and - Reading Material for Campus Sessions Today we had lectures on “Evolution of Indian Corporate Sector” (2 Session of 1.5 hrs each) and “Indian Economy: Crisis & Response” (2 Sessions of 1.5 hrs). “Evolution of Indian Corporate Sector” was by Prof. Raghabendra Chattopadhyay, was one of my best lectures I’ve ever attended in my life, he started with a question that saying that “The Indian Capitalists didn’t wanted the economy to open up till the economic reforms occurred?”, he is one of the best story tellers I’ve ever met, he started with the ancient European and Indian history and linked the trade & economics with it, simply amazing~ I can’t believe I didn’t get bore even after a 2hour long session…awesome~~ Afterward we had our lunch break, we did our lunch in “New Hostel” building and got back for “Indian Economy” sessions. Indian Economy session was taken by Sudip Chaudhuri, for us he’s a well known face as we have already attended his sessions on Macroeconomics~ It was an interactive, easy going, and a laughable session, and we did discussed some serious issues as well. After the class got over we went out and got few T-Shirts and Mugs for ourselves, and yep not to forget it “Rained” in Kolkata today~~ We got back and had our dinner and dispersed finally… I loved this amazing Monday, and hope the spirit continues till Saturday~ I’m feeling the enrichment in my thought and perceptions~ I’m lovin’ it~~ ram :)

    Read the article

  • HypoVereinsbank optimiert Weisungsmanagement mit inxire und Oracle

    - by franziska.schneider(at)oracle.com
    Das Weisungswesen eines Unternehmens umfasst und regelt alle internen Anweisungen und dokumentiert dadurch sämtliche Prozesse. Bei Banken spielt es eine zentrale Rolle, da diese besonders strengen Regularien unterworfen sind und bei jeder Prüfung nachweisen müssen, aufgrund welcher Handlungsanweisungen ein Mitarbeiter welche Aktivitäten durchgeführt hat. Link zur ausführlichen Kundenreferenz   "Mit der inxire ECM Suite auf Oracle Basis haben wir nicht nur die Durchlaufzeiten bei der Bearbeitung von Prozessbeschreibungen im Weisungsmanagement um bis zu 20% senken können. Auch unsere IT ist entlastet und wir sparen 50% der Personalressourcen in der Administration ein." Thomas Jaschke, Corporate Organization & Operations Bereich, HypoVereinsbank

    Read the article

  • Améliorer la pertinence des réponses aux demandes clients et réduire les DMT*

    - by Valérie De Montvallon
    Le Knowledge Management pour améliorer la pertinence des réponses aux demandes clients et réduire les DMT Avec le témoignage de SFR Lundi 2 juillet de 8h30 à 10h30 à l’Automobile Club de France, Paris Web, appel vocal, rendez-vous en agence, vos clients s'attendent aujourd’hui à obtenir une réponse unique, pertinente et rapide, quel que soit le canal de contact. Vos conseillers clients et vos agents ont besoin d'avoir accès facilement à l'information nécessaire. La volumétrie des données utilisées par les services de relation clients (centres de contacts, vendeurs en magasin, community manager…) est impressionnante, mixant souvent plusieurs sources d’information et nécessitant des recherches sémantiques. Rendez-vous le 2 juillet pour découvrir comment un outil de Knowledge Management permet d’optimiser la pertinence des résultats de recherche. Au cours de cette matinée d’échanges, Jocelyn Aubry, DSI Relation Client Grand Public chez SFR, partagera son expérience d'intégration de la solution Oracle InQuira pour constituer une base de connaissance unique et cross-canal, au service de ses conseillers clients. Inscription : [email protected]

    Read the article

  • C#/.NET Little Wonders: Use Cast() and TypeOf() to Change Sequence Type

    - by James Michael Hare
    Once again, in this series of posts I look at the parts of the .NET Framework that may seem trivial, but can help improve your code by making it easier to write and maintain. The index of all my past little wonders posts can be found here. We’ve seen how the Select() extension method lets you project a sequence from one type to a new type which is handy for getting just parts of items, or building new items.  But what happens when the items in the sequence are already the type you want, but the sequence itself is typed to an interface or super-type instead of the sub-type you need? For example, you may have a sequence of Rectangle stored in an IEnumerable<Shape> and want to consider it an IEnumerable<Rectangle> sequence instead.  Today we’ll look at two handy extension methods, Cast<TResult>() and OfType<TResult>() which help you with this task. Cast<TResult>() – Attempt to cast all items to type TResult So, the first thing we can do would be to attempt to create a sequence of TResult from every item in the source sequence.  Typically we’d do this if we had an IEnumerable<T> where we knew that every item was actually a TResult where TResult inherits/implements T. For example, assume the typical Shape example classes: 1: // abstract base class 2: public abstract class Shape { } 3:  4: // a basic rectangle 5: public class Rectangle : Shape 6: { 7: public int Widtgh { get; set; } 8: public int Height { get; set; } 9: } And let’s assume we have a sequence of Shape where every Shape is a Rectangle… 1: var shapes = new List<Shape> 2: { 3: new Rectangle { Width = 3, Height = 5 }, 4: new Rectangle { Width = 10, Height = 13 }, 5: // ... 6: }; To get the sequence of Shape as a sequence of Rectangle, of course, we could use a Select() clause, such as: 1: // select each Shape, cast it to Rectangle 2: var rectangles = shapes 3: .Select(s => (Rectangle)s) 4: .ToList(); But that’s a bit verbose, and fortunately there is already a facility built in and ready to use in the form of the Cast<TResult>() extension method: 1: // cast each item to Rectangle and store in a List<Rectangle> 2: var rectangles = shapes 3: .Cast<Rectangle>() 4: .ToList(); However, we should note that if anything in the list cannot be cast to a Rectangle, you will get an InvalidCastException thrown at runtime.  Thus, if our Shape sequence had a Circle in it, the call to Cast<Rectangle>() would have failed.  As such, you should only do this when you are reasonably sure of what the sequence actually contains (or are willing to handle an exception if you’re wrong). Another handy use of Cast<TResult>() is using it to convert an IEnumerable to an IEnumerable<T>.  If you look at the signature, you’ll see that the Cast<TResult>() extension method actually extends the older, object-based IEnumerable interface instead of the newer, generic IEnumerable<T>.  This is your gateway method for being able to use LINQ on older, non-generic sequences.  For example, consider the following: 1: // the older, non-generic collections are sequence of object 2: var shapes = new ArrayList 3: { 4: new Rectangle { Width = 3, Height = 13 }, 5: new Rectangle { Width = 10, Height = 20 }, 6: // ... 7: }; Since this is an older, object based collection, we cannot use the LINQ extension methods on it directly.  For example, if I wanted to query the Shape sequence for only those Rectangles whose Width is > 5, I can’t do this: 1: // compiler error, Where() operates on IEnumerable<T>, not IEnumerable 2: var bigRectangles = shapes.Where(r => r.Width > 5); However, I can use Cast<Rectangle>() to treat my ArrayList as an IEnumerable<Rectangle> and then do the query! 1: // ah, that’s better! 2: var bigRectangles = shapes.Cast<Rectangle>().Where(r => r.Width > 5); Or, if you prefer, in LINQ query expression syntax: 1: var bigRectangles = from s in shapes.Cast<Rectangle>() 2: where s.Width > 5 3: select s; One quick warning: Cast<TResult>() only attempts to cast, it won’t perform a cast conversion.  That is, consider this: 1: var intList = new List<int> { 1, 1, 2, 3, 5, 8, 13, 21, 34, 55, 89 }; 2:  3: // casting ints to longs, this should work, right? 4: var asLong = intList.Cast<long>().ToList(); Will the code above work?  No, you’ll get a InvalidCastException. Remember that Cast<TResult>() is an extension of IEnumerable, thus it is a sequence of object, which means that it will box every int as an object as it enumerates over it, and there is no cast conversion from object to long, and thus the cast fails.  In other words, a cast from int to long will succeed because there is a conversion from int to long.  But a cast from int to object to long will not, because you can only unbox an item by casting it to its exact type. For more information on why cast-converting boxed values doesn’t work, see this post on The Dangers of Casting Boxed Values (here). OfType<TResult>() – Filter sequence to only items of type TResult So, we’ve seen how we can use Cast<TResult>() to change the type of our sequence, when we expect all the items of the sequence to be of a specific type.  But what do we do when a sequence contains many different types, and we are only concerned with a subset of a given type? For example, what if a sequence of Shape contains Rectangle and Circle instances, and we just want to select all of the Rectangle instances?  Well, let’s say we had this sequence of Shape: 1: var shapes = new List<Shape> 2: { 3: new Rectangle { Width = 3, Height = 5 }, 4: new Rectangle { Width = 10, Height = 13 }, 5: new Circle { Radius = 10 }, 6: new Square { Side = 13 }, 7: // ... 8: }; Well, we could get the rectangles using Select(), like: 1: var onlyRectangles = shapes.Where(s => s is Rectangle).ToList(); But fortunately, an easier way has already been written for us in the form of the OfType<T>() extension method: 1: // returns only a sequence of the shapes that are Rectangles 2: var onlyRectangles = shapes.OfType<Rectangle>().ToList(); Now we have a sequence of only the Rectangles in the original sequence, we can also use this to chain other queries that depend on Rectangles, such as: 1: // select only Rectangles, then filter to only those more than 2: // 5 units wide... 3: var onlyBigRectangles = shapes.OfType<Rectangle>() 4: .Where(r => r.Width > 5) 5: .ToList(); The OfType<Rectangle>() will filter the sequence to only the items that are of type Rectangle (or a subclass of it), and that results in an IEnumerable<Rectangle>, we can then apply the other LINQ extension methods to query that list further. Just as Cast<TResult>() is an extension method on IEnumerable (and not IEnumerable<T>), the same is true for OfType<T>().  This means that you can use OfType<TResult>() on object-based collections as well. For example, given an ArrayList containing Shapes, as below: 1: // object-based collections are a sequence of object 2: var shapes = new ArrayList 3: { 4: new Rectangle { Width = 3, Height = 5 }, 5: new Rectangle { Width = 10, Height = 13 }, 6: new Circle { Radius = 10 }, 7: new Square { Side = 13 }, 8: // ... 9: }; We can use OfType<Rectangle> to filter the sequence to only Rectangle items (and subclasses), and then chain other LINQ expressions, since we will then be of type IEnumerable<Rectangle>: 1: // OfType() converts the sequence of object to a new sequence 2: // containing only Rectangle or sub-types of Rectangle. 3: var onlyBigRectangles = shapes.OfType<Rectangle>() 4: .Where(r => r.Width > 5) 5: .ToList(); Summary So now we’ve seen two different ways to get a sequence of a superclass or interface down to a more specific sequence of a subclass or implementation.  The Cast<TResult>() method casts every item in the source sequence to type TResult, and the OfType<TResult>() method selects only those items in the source sequence that are of type TResult. You can use these to downcast sequences, or adapt older types and sequences that only implement IEnumerable (such as DataTable, ArrayList, etc.). Technorati Tags: C#,CSharp,.NET,LINQ,Little Wonders,TypeOf,Cast,IEnumerable<T>

    Read the article

  • SharePoint 2010 Hosting :: Error Message - Your search cannot be completed because this site is not assigned to an indexer

    - by mbridge
    Error when we are trying to access search in sharepoint site: "Your search cannot be completed because this site is not assigned to an indexer. Contact your administrator for more information." Solving Problem: 1. Go to SharePoint Central Administration > Application Management > Content Databases (Underneath SharePoint Web Application Management). 2. Select the correct SharePoint web application – click on the name of the Content databases  - this will open the  “Manage Content Database Settings” page. 3. Make sure that the Search Server is set on the “Manage Content Database Settings” page. Hope it helps!!

    Read the article

  • BPM Workspace and Webforms customization by Bruno Neves Alves

    - by JuergenKress
    Under the propose of a project customization customization on BPM workspace and designed webforms were applied using custom css and used as skin and as webforms theme. Its important also to highlight that a workspace skin appliance is enough to bring customization to your webforms since they will inherit the workspace skin customization, nevertheless, themes offers you the possibility to enrich that customization or even to overlap it if desired. This blog post shares my experience trying what is available today as sample from Oracle Samples site but also how I found it starting from scratch. I have follow the following contents to achieve a full workspace and webforms customization: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Bruno Neves Alves,BPM Workspace,Webforms,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

    Read the article

  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

    Read the article

  • Elastic PaaS with WebLogic and OpenStack, part I

    - by Jernej Kaše
    In my previous blog I described the steps to get OpenStack on Solaris up and running. Now we'll explore how WebLogic and OpenStack can work together to deliver truly elastic Middleware Platform as a Service. Middleware / Platform as a Service goals First, let's define what PaaS should be : PaaS offerings facilitate the deployment of applications without the complexity of managing the underlying hardware and software and provisioning hosting capabilities. To break it down: - PaaS provides a complete platform for hosting solutions (Java EE, SOA, BPM, ...) - Infrastructure provisioning (virtual machine, OS, platform) and managing is hidden from the PaaS user [administrator or developer] - Additionally, PaaS could / should define target SLAs, and the platform should ensure the SLAs are meet automatically. PaaS use case To make it more tangible, we have an IT Administrator who has the requirement to deploy a Java EE enterprise application. The application is used by external users who need to submit reports by the end of each month. As a result, the number of concurrent users will fluctuate, with expected huge spikes around the end of each month. The SLA agreed by the management is that no more than 100 requests should be waiting to be processes at any given time. In addition, the IT admin has no more than 3 days to have the platform and the application operational. The Challenges Some of the challenges the IT Administrator is facing are: - how are we going to ensure the processing power? - how are we going to provision the (virtual) machines, Java EE platform and deploy the application? - how are we going to monitor the SLA? - how are we going to react to SLA, and increase capacity?  The Ideal Solution Ideally, the whole process should be automated, "set it and forget" and require no human interaction: - The vendor packages the solution as deployable image(s) - The images are deployed to the IaaS - From there, automated processes take care of SLA  Solution Architecture with WebLogic 12c, Dynamic Clusters, OpenStack & Solaris OracleSolaris provides OS and virtualisation through Solaris Zones OpenStack is a part of Solaris 11.2 and provides Cloud Management (console and API) WebLogic 12c with Dynamic Clusters provides the Platform Trafic Manager provides load balancing On top of out that, we are going to implement a small control script - Cloud Manager - which is going to monitor SLA through WebLogic Diagnostic Framework. In case there are more than 100 pending requests, the script will: - provision a new virtual machine based on image which is configured for the WebLogic domain - add the machine to WebLogic domain - Increase the number of servers in dynamic cluster - Start the newly provisioned server  Stay tuned for part II The hole solution with working demo will be presented in one of our Partner WebCasts in June, exact date TBA. Jernej Kaše is a Fusion Middleware Specialist working closely with Oracle Partners in the ECEMEA region to grow their business by leveraging Oracle technology.

    Read the article

  • Podcast Show Notes: Architect Day Panel Highlights

    - by Bob Rhubart
    The 2010 series of Oracle Technology Network Architect Day events kicked off in May with events in Dallas, Texas, Redwood Shores, California, and Anaheim, California. The centerpiece of each Architect Day event is a panel discussion that brings together the day's various presenters along with experts drawn from the local Oracle community. This week’s ArchBeat program presents highlights from the panel discussion from the event held in Anaheim. Listen The voices you’ll hear in these highlights belong to (listed in order of appearance): Ralf Dossmann: Director of SOA and Middleware in Oracle’s Enterprise Solutions Group LinkedIn | Oracle Mix Floyd Teter: Innowave Technology, Oracle ACE Director Blog | Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile Basheer Khan: Innowave Technology, Oracle ACE Director Blog | Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile Jeff Savit:  Oracle virtualization expert, former Sun Microsystems principal engineer Blog | LinkedIn | Oracle Mix Geri Born: Oracle security analyst LinkedIn | A 10-minute podcast can't really do justice to the hour-long panel discussion at each Architect Day event, let alone the discussion that is characteristic of each session throughout each Architect Day. But at least you’ll get a taste of what you’ll find at the live events. You’ll find slide decks and more from this first series of 2010 events in the Architect Day Artifacts post on this blog. More dates/cities will be added soon to the Architect Day schedule.  Coming Soon Next week’s ArchBeat program kicks off a three-part series featuring Cameron Purdy,  Oracle ACE Director Aleksander Seovic, and Oracle ACE John Stouffer in a conversation about data grid technology and Oracle Coherence. Stay tuned: RSS Technorati Tags: oracle,oracle technology network,archbeat,arch2arch,podcast,architect day del.icio.us Tags: oracle,oracle technology network,archbeat,arch2arch,podcast,architect day

    Read the article

  • Copyrights, Trademarks, Patents - Oh My!

    - by kennedysteve
    Good references when looking to see if someone really legally owns a name, copyright, etc. Copyrights = http://cocatalog.loc.gov/ Trademarks = http://tess2.uspto.gov Patents = http://patft.uspto.gov/ Website Address = http://www.internic.net/whois.html   Copyright Copyright, a form of intellectual property law, protects original works of authorship including literary, dramatic, musical, and artistic works, such as poetry, novels, movies, songs, computer software, and architecture. Copyright does not protect facts, ideas, systems, or methods of operation, although it may protect the way these things are expressed.   Trademark A trademark protects words, phrases, symbols, or designs identifying the source of the goods or services of one party and distinguishing them from those of others.   Patents Set of exclusive rights to an inventor for a limited period of time in exchange for a public disclosure of an invention.   Website Address (aka "Domain name") The core portion of a website name (such as "apple.com" or "msn.com") of a web site, which is uniquely registered to an individual or company (also found to the right of the @ sign in an email address such as "[email protected]".)   Side note #1. LLC Company Names appear to be registered and maintained by state only. If you want to reserve a LLC name nation wide, you may have to register with each state.   Side note #2. The copyright office's FAQ has a question called "How do I protect my sighting of Elvis?". No kidding. Check it out. http://www.

    Read the article

  • Employee Engagement Q&A with John Brunswick

    - by Kellsey Ruppel
    As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

    Read the article

  • Working with Lightweight User Interface Toolkit (LWUIT) 1.4

    - by janice.heiss(at)oracle.com
    Vikram Goyal's informative and practical article, "Working with Lightweight User Interface Toolkit (LWUIT) 1.4," shows developers how to best take advantage of LWUIT 1.4. LWUIT is a user interface library designed to bring uniformity and cross mobile interface functionality to applications developed using Java Platform, Micro Edition (Java ME). Version 1.4 offers support for XHTML, multi-line text fields, and customization to the virtual keyboard.Goyal notes in the article that, "Perhaps the most important feature of this release is the ability for LWUIT to support XHTML. Specifically, it now supports XHTML MP (Mobile Platform) 1.0, a version of XHTML designed for mobile phones. To be even more specific, it now supports CSS styling for the HTMLComponent within the LWUIT library through Wireless Application Protocol CSS (WCSS)." Read the entire article here. 

    Read the article

  • Partner Blog: aurionPro SENA - Mobile Application Convenience, Flexibility & Innovation Delivered

    - by Darin Pendergraft
    About the Writer: Des Powley is Director of Product Management for aurionPro SENA inc. the leading global Oracle Identity and Access Management specialist delivery and product development partner. In October 2012 aurionPro SENA announced the release of the Mobile IDM application that delivers key Identity Management functions from any mobile device. The move towards an always on, globally interconnected world is shifting Business and Consumers alike away from traditional PC based Enterprise application access and more and more towards an ‘any device, same experience’ world. It is estimated that within five years in many developing regions of the world the PC will be obsolete, replaced entirely by cheaper mobile and tablet devices. This will give a vast amount of new entrants to the Internet their first experience of the online world, and it will only be via these newer, mobile access channels. Designed to address this shift in working and social environments and released in October of 2012 the aurionPro SENA Mobile IDM application directly addresses this emerging market and requirement by enhancing administrators, consumers and managers Identity Management (IDM) experience by delivering a mobile application that provides rapid access to frequently used IDM services from any Mobile device. Built on the aurionPro SENA Identity Service platform the mobile application uses Oracle’s Cloud, Mobile and Social capabilities and Oracle’s Identity Governance Suite for it’s core functions. The application has been developed using standards based API’s to ensure seamless integration with a client’s on premise IDM implementation or equally seamlessly with the aurionPro SENA Hosted Identity Service. The solution delivers multi platform support including iOS, Android and Blackberry and provides many key features including: • Providing easy to access view all of a users own access privileges • The ability for Managers to approve and track requests • Simply raising requests for new applications, roles and entitlements through the service catalogue This application has been designed and built with convenience and security in mind. We protect access to critical applications by enforcing PIN based authentication whilst also providing the user with mobile single sign on capability. This is just one of the many highly innovative products and services that aurionPro SENA is developing for our clients as we continually strive to enhance the value of their investment in Oracle’s class leading 11G R2 Identity and Access Management suite. The Mobile IDM application is a key component of our Identity Services Suite that also includes Managed, Hosted and Cloud Identity Services. The Identity Services Suite has been designed and built specifically to break the barriers to delivering Enterprise, Mobile and Social Identity Management services from the Cloud. aurionPro SENA - Building next generation Identity Services for modern enterprises. To view the app please visit http://youtu.be/btNgGtKxovc For more information please contact [email protected]

    Read the article

  • A New Experience

    - by Calum
    So a couple of weeks ago, after a fraction over 12 years, I bade farewell to the Solaris Desktop team to join the team whose blog you're reading now: Oracle's Systems Experience Design team, known internally as sxDesign, which has a wider but still largely Solaris-focused usability remit.1 There's been a good deal of overlap and collaboration between the two teams over the years anyway, so it's not exactly a step into the unknown. The elders among you might remember a GNOME 1.4 usability study I presented at GUADEC in 2001, for example, which was primarily the handiwork of a previous incarnation of sxDesign… I pretty much just turned up at the end to steal the glory for the Desktop team. In your face, people I'm going to be working with now!2 1 A move I was first approached about making in about 2003, I think… who says I'm rubbish at making snap decisions? 2 I'm not really. They all left years ago.

    Read the article

  • A New Experience

    - by Calum
    So a couple of weeks ago, after a fraction over 12 years, I bade farewell to the Solaris Desktop team to join Oracle's Systems Experience Design team, known internally as sxDesign, which has a wider but still largely Solaris-focused usability remit.1 There's been a good deal of overlap and collaboration between the two teams over the years anyway, so it's not exactly a step into the unknown. The elders among you might remember a GNOME 1.4 usability study I presented at GUADEC in 2001, for example, which was primarily the handiwork of a previous incarnation of sxDesign… I pretty much just turned up at the end to steal the glory for the Desktop team. In your face, people I'm going to be working with now!2 1 A move I was first approached about making in about 2003, I think… who says I'm rubbish at making snap decisions? 2 I'm not really. They all left years ago.

    Read the article

  • Tips on ensuring Model Quality

    - by [email protected]
    Given enough data that represents well the domain and models that reflect exactly the decision being optimized, models usually provide good predictions that ensure lift. Nevertheless, sometimes the modeling situation is less than ideal. In this blog entry we explore the problems found in a few such situations and how to avoid them.1 - The Model does not reflect the problem you are trying to solveFor example, you may be trying to solve the problem: "What product should I recommend to this customer" but your model learns on the problem: "Given that a customer has acquired our products, what is the likelihood for each product". In this case the model you built may be too far of a proxy for the problem you are really trying to solve. What you could do in this case is try to build a model based on the result from recommendations of products to customers. If there is not enough data from actual recommendations, you could use a hybrid approach in which you would use the [bad] proxy model until the recommendation model converges.2 - Data is not predictive enoughIf the inputs are not correlated with the output then the models may be unable to provide good predictions. For example, if the input is the phase of the moon and the weather and the output is what car did the customer buy, there may be no correlations found. In this case you should see a low quality model.The solution in this case is to include more relevant inputs.3 - Not enough cases seenIf the data learned does not include enough cases, at least 200 positive examples for each output, then the quality of recommendations may be low. The obvious solution is to include more data records. If this is not possible, then it may be possible to build a model based on the characteristics of the output choices rather than the choices themselves. For example, instead of using products as output, use the product category, price and brand name, and then combine these models.4 - Output leaking into input giving the false impression of good quality modelsIf the input data in the training includes values that have changed or are available only because the output happened, then you will find some strong correlations between the input and the output, but these strong correlations do not reflect the data that you will have available at decision (prediction) time. For example, if you are building a model to predict whether a web site visitor will succeed in registering, and the input includes the variable DaysSinceRegistration, and you learn when this variable has already been set, you will probably see a big correlation between having a Zero (or one) in this variable and the fact that registration was successful.The solution is to remove these variables from the input or make sure they reflect the value as of the time of decision and not after the result is known. 

    Read the article

< Previous Page | 258 259 260 261 262 263 264 265 266 267 268 269  | Next Page >