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• Which tools should be used for data migration between environments?

  - by Paula Speranza-Hadley

  Ø  With the Oracle Utilities Application Framework based products there are a number of tools provided that can be used to transfer data from one environment to another. Ø  There are three main tools that implementations use: §  ConfigLab - A configurable copy facility is metadata aware and therefore understands the relationships between objects and by invoking the relevant maintenance objects validates the data copied. This utility uses the object validation to help ensure data integrity. Basically it is a set of configuration tables and a set of batch jobs to perform the migration of data. §  Bundling - A configurable release management tool that allows exporting of Advanced Configuration Environment based objects (business services, business objects, UI Maps etc) from one environment to another. §  Blueprint - An Oracle Utilities Software Development Kit (SDK) based tool to import metadata from the development environment to your initial testing environment. The utility is command line based and basically uses a text based configuration file to drive the utility on the source and target sides. Ø  Each tool has a role in an implementation but you must be careful to use the right tool for the right job within an implementation. The suggestions are as follows: §  Only use the Blueprint tool for migrating data from your development platform to your initial test environment. The blueprint tool is not designed to move large amounts of data and certainly is risky, if not used correctly, and can potentially break the integrity of your data. §  The SDK provides the configuration data that it is used for (mainly meta-data). This should not be extended as, while it can perform data migration on any data, it is not efficient and risky for certain types of configuration data. Ø  Additional information can be found in the following whitepaper:  Oracle Utilities Application Framework - Release Management - Software Configuration Management on MyOracle.com

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• Druckfrisch: Der Sales Guide Unternehmensarchitektur

  - by A&C Redaktion

  Die Reihe der Oracle Sales Guides für Partner knöpft sich diesmal den Dauerbrenner Unternehmensarchitektur vor. Ziel der 14-seitigen Broschüre ist es, Partner in Fragen der strukturierten und strategisch geschäftsorientierten IT-Planung mit ihren Kunden zu unterstützen. Worum geht es? Der zugegeben etwas sperrige Begriff Unternehmensarchitektur ist für uns vor allem als Prozess interessant: All die verschiedenen Einflüsse (äußere wie innere), die auf ein Unternehmen einwirken, werden in Hinblick darauf analysiert und bewertet, ob und wie sie zur Verwirklichung der Unternehmensvisionen beitragen. Ein elementarer Schritt ist dabei die Optimierung der Informationssysteme. Für den IT-Bereich bedeutet das, dass wir sehr genau hinschauen müssen, wo die IT bereits auf die strategischen Ziele des Unternehmens ausgerichtet ist und wo das Zusammenspiel noch optimiert werden muss. Oracle stellt das Framework zur Beurteilung der IT-Architektur zur Verfügung. Auf die Analyse folgt dann die Entwicklung einer Roadmap für den Weg zum gewünschten Soll-Zustand. Der Oracle Sales Guide bietet eine anschauliche Anleitung, wie Partner mit ihren Kunden gemeinsam einen individuellen Weg zur verbesserten Unternehmensarchitektur erarbeiten können, Schritt für Schritt: von der Bestandsaufnahme über die Zieldefinition bis hin zur Ergebnisfindung. Ein detaillierter Fragenkatalog zu den Themenbereichen Governance, Unternehmensstrategie, Organisation, Geschäftsprozesse, Anwendungen & Systeme, Daten & Informationen und Infrastruktur hilft dabei, Kunden besser einzuschätzen. Literatur- und Linktipps runden das Angebot ab. Hier geht's zum kostenlosen Download des Sales Guides Unternehmensarchitektur (mit OPN-Login).

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• Updated Batch Best Practices

  - by ACShorten

  The Batch Best Practices whitepaper has been updated and published to My Oracle Support with the latest advice and new facilities. Two of the more interesting updates are: Addition of a Bache Cache Flush - Just like the online, the batch component of the framework caches data. It is now possible to refresh the cache manually using a new batch jobs F1-FLUSH. This is particularly useful if you execute long running threadpool workers across many different batch processes (submitters). New EXTENDED execution mode - A new specialist mode has been introduced for sites that use a large number of submitters (concurrent threads) and are experiencing intermittent communication issues in the threadpoolworker. This mode uses Oracle Coherences Extend mode to allow submitters to be allocated to threadpoolworkers via proxy connections. It differs from CLUSTERED mode in that a submitter can be explicitly allocated to a specific threadpoolworker via a proxy connection. This mode is only used for specific situation and customers should continue to use CLUSTERED mode gemerally. The whitepaper outlines advice for these new facilities and provides advice for existing functionality. The whitepaper is available from My Oracle Support at Doc Id: 836362.1.

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• Story of success: MySQL Enterprise Backup (MEB) was successfully integrated with IBM Tivoli Storage Manager (TSM) via System Backup to Tape (SBT) interface.

  - by user13334359

  Since version 3.6 MEB supports backups to tape through the SBT interface.The officially supported tool for such backups to tape is Oracle Secure Backup (OSB).But there are a lot of other Storage Managers. MEB allows to use them through the SBT interface. Since version 3.7 it also has option --sbt-environment which allows to pass environment variables, not needed by OSB, to third-party managers. At the same time MEB can not guarantee it would work with all of them.This month we were contacted by a customer who wanted to use IBM Tivoli Storage Manager (TSM) with MEB. We could only say them same thing I wrote in previous paragraph: this solution is supposed to work, but you have to be pioneers of this technology. And they agreed. They agreed to be the pioneers and so the story begins.MEB requires following options to be specified by those who want to connect it to SBT interface:--sbt-database-name: a name which should be handed over to SBT interface. This can be any name. Default, MySQL, works for most cases, so user is not required to specify this option.--sbt-lib-path: path to SBT library. For TSM this library comes with "Data Protection for Oracle", which, in its turn, interfaces with Oracle Recovery Manager (RMAN), which uses SBT interface. So you need to install it even if you don't use Oracle.--sbt-environment: environment for third-party manager. This option is not needed when you use OSB, but almost always necessary for third-party SBT managers. TSM requires variable TDPO_OPTFILE to be set and point to the TSM configuration file.--backup-image=sbt:: path to the image. Prefix "sbt:" indicates that image should be sent through SBT interfaceSo full command in our case would look like: ./mysqlbackup --port=3307 --protocol=tcp --user=backup_user --password=foobar \ --backup-image=sbt:my-first-backup --sbt-lib-path=/usr/lib/libobk.so \ --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt" --backup-dir=/path/to/my/dir backup-to-imageAnd this command results in the following output log: MySQL Enterprise Backup version 3.7.1 [2012/02/16] Copyright (c) 2003, 2012, Oracle and/or its affiliates. All Rights Reserved. INFO: Starting with following command line ...  ./mysqlbackup --port=3307 --protocol=tcp --user=backup_user         --password=foobar --backup-image=sbt:my-first-backup         --sbt-lib-path=/usr/lib/libobk.so         --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt"         --backup-dir=/path/to/my/dir backup-to-image sbt-environment: 'TDPO_OPTFILE=/path/to/my/tdpo.opt' INFO: Got some server configuration information from running server. IMPORTANT: Please check that mysqlbackup run completes successfully.             At the end of a successful 'backup-to-image' run mysqlbackup             prints "mysqlbackup completed OK!". --------------------------------------------------------------------                        Server Repository Options: --------------------------------------------------------------------   datadir                          =  /path/to/data   innodb_data_home_dir             =  /path/to/data   innodb_data_file_path            =  ibdata1:2048M;ibdata2:2048M;ibdata3:64M:autoextend:max:2048M   innodb_log_group_home_dir        =  /path/to/data   innodb_log_files_in_group        =  2   innodb_log_file_size             =  268435456 --------------------------------------------------------------------                        Backup Config Options: --------------------------------------------------------------------   datadir                          =  /path/to/my/dir/datadir   innodb_data_home_dir             =  /path/to/my/dir/datadir   innodb_data_file_path            =  ibdata1:2048M;ibdata2:2048M;ibdata3:64M:autoextend:max:2048M   innodb_log_group_home_dir        =  /path/to/my/dir/datadir   innodb_log_files_in_group        =  2   innodb_log_file_size             =  268435456 Backup Image Path= sbt:my-first-backup mysqlbackup: INFO: Unique generated backup id for this is 13297406400663200 120220 08:54:00 mysqlbackup: INFO: meb_sbt_session_open: MMS is 'Data Protection for Oracle: version 5.5.1.0' 120220 08:54:00 mysqlbackup: INFO: meb_sbt_session_open: MMS version '5.5.1.0' mysqlbackup: INFO: Uses posix_fadvise() for performance optimization. mysqlbackup: INFO: System tablespace file format is Antelope. mysqlbackup: INFO: Found checkpoint at lsn 31668381. mysqlbackup: INFO: Starting log scan from lsn 31668224. 120220  8:54:00 mysqlbackup: INFO: Copying log... 120220  8:54:00 mysqlbackup: INFO: Log copied, lsn 31668381.           We wait 1 second before starting copying the data files... 120220  8:54:01 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata1 (Antelope file format). mysqlbackup: Progress in MB: 200 400 600 800 1000 1200 1400 1600 1800 2000 120220  8:55:30 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata2 (Antelope file format). mysqlbackup: Progress in MB: 200 400 600 800 1000 1200 1400 1600 1800 2000 120220  8:57:18 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata3 (Antelope file format). mysqlbackup: INFO: Preparing to lock tables: Connected to mysqld server. 120220 08:57:22 mysqlbackup: INFO: Starting to lock all the tables.... 120220 08:57:22 mysqlbackup: INFO: All tables are locked and flushed to disk mysqlbackup: INFO: Opening backup source directory '/path/to/data/' 120220 08:57:22 mysqlbackup: INFO: Starting to backup all files in subdirectories of '/path/to/data/' mysqlbackup: INFO: Backing up the database directory 'mysql' mysqlbackup: INFO: Backing up the database directory 'test' mysqlbackup: INFO: Copying innodb data and logs during final stage ... mysqlbackup: INFO: A copied database page was modified at 31668381.           (This is the highest lsn found on page)           Scanned log up to lsn 31670396.           Was able to parse the log up to lsn 31670396.           Maximum page number for a log record 328 120220 08:57:23 mysqlbackup: INFO: All tables unlocked mysqlbackup: INFO: All MySQL tables were locked for 0.000 seconds 120220 08:59:01 mysqlbackup: INFO: meb_sbt_backup_close: blocks: 4162  size: 1048576  bytes: 4363985063 120220  8:59:01 mysqlbackup: INFO: Full backup completed! mysqlbackup: INFO: MySQL binlog position: filename bin_mysql.001453, position 2105 mysqlbackup: WARNING: backup-image already closed mysqlbackup: INFO: Backup image created successfully.:            Image Path: 'sbt:my-first-backup' -------------------------------------------------------------    Parameters Summary -------------------------------------------------------------    Start LSN                  : 31668224    End LSN                    : 31670396 ------------------------------------------------------------- mysqlbackup completed OK!Backup successfully completed.To restore it you should use same commands like you do for any other MEB image, but need to provide sbt* options as well: $./mysqlbackup --backup-image=sbt:my-first-backup --sbt-lib-path=/usr/lib/libobk.so \ --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt" --backup-dir=/path/to/my/dir image-to-backup-dirThen apply log as usual: $./mysqlbackup --backup-dir=/path/to/my/dir apply-logThen stop mysqld and finally copy-back: $./mysqlbackup --defaults-file=path/to/my.cnf --backup-dir=/path/to/my/dir copy-back  Disclaimer. This is only story of one success which can be useful for someone else. MEB is not regularly tested and not guaranteed to work with IBM TSM or any other third-party storage manager.

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• Spotlight on an Office – Reading TVP offices

  - by Maria Sandu

  This month we’re in the UK at the Reading offices, for ‘Spotlight on an office’. The Reading Office, which is Oracle’s UK Headquarters, is based in Thames Valley Park (TVP), which is a bustling hive of activity that houses many different companies, a gym, and even a nursery. Overlooking the Thames and some of England’s beautiful countryside, this office, just a short free bus ride from Reading Town Centre is in a fantastic location. The offices themselves are made up of 5 different buildings, each with their own car park, restaurant, and design. The main building or TVP 510 as it is referred to, sits resplendent next to an extremely blue (for the UK) pond, filled with large koi-carp that on a sunny day like to come to the surface of the lake and bask. As the main hub of activity, TVP 510 is where you will find our Dry Cleaning service, the Ozone Gym, the main restaurant (which never fails to have someone in it), and the Marquee which sits outside the back amongst the picnic benches, and is where we have Barbeques in the summer time. Another highlight of the Reading Offices is tucked away in TVP530; the home of H20, and our sports and social club. This is the building that can be best be described as having the ‘cool’ vibe, where you can relax and unwind, all whilst sipping a Starbucks (or Costa if you prefer, located in TVP550), and playing a game of Pool in the cafeteria, or alternatively you can sit back and enjoy a seat in one of the luxury massage chairs! If you feel so inclined, you can also hire out an OraBike from any of the TVP offices, and if you are anything like some of my team, cycle from Reading to Bath using the towpath starting in Thames Valley Park. Oracle’s Reading Offices are a great place to work, they are home to a diverse range of people and have great atmosphere which would suit a graduate, intern, or anyone who is looking to come and work for Oracle in the UK.

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• Register Now, Free Webinar! Driving Self-Service Learning with UPK Knowledge Center

  - by Kathryn Lustenberger

  UPK Proficiency Forum  Driving Self-Service Learning with UPK Knowledge Center July 16, at 11 am Pacific Join Oracle University for the next UPK Proficiency Forum on July 16, at 11 am Pacific. Beth Renstrom and Kathryn Lustenberger from UPK Product Management at Oracle will present an exciting session on "Driving Self-Service Learning with UPK Knowledge Center. Knowledge Center is a powerful, web-based knowledge repository that delivers an out-of-the-box deployment method for UPK content, enables extensive tracking and reporting, and can serve as content repository for UPK and non-UPK content. Hear how your organization can use Knowledge Center to centralize both UPK and non-UPK assets to provide self-service, role-based, curriculum-style learning. Understand how Knowledge Center can be used to deploy a collaborative user and expert environment where users can turn knowledge into productivity, ensure on-going user competency, and measure organizational readiness across your organization. You will walk away from this session with a better understanding of Oracle’s User Productivity Professional; Knowledge Center and all the benefits it has to offer your organization. You won’t want to miss this Free seminar! Attendance is limited. Register Now!

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• What's a "Cloud Operating System"?

  - by user12608550

  What's a "Cloud Operating System"? Oracle's recently introduced Solaris 11 has been touted as "The First Cloud OS". Interesting claim, but what exactly does it mean? To answer that, we need to recall what characteristics define a cloud and then see how Solaris 11's capabilities map to those characteristics. By now, most cloud computing professionals have at least heard of, if not adopted, the National Institute of Standards and Technology (NIST) Definition of Cloud Computing, including its vocabulary and conceptual architecture. NIST says that cloud computing includes these five characteristics: On-demand self-service Broad network access Resource pooling Rapid elasticity Measured service How does Solaris 11 support these capabilities? Well, one of the key enabling technologies for cloud computing is virtualization, and Solaris 11 along with Oracle's SPARC and x86 hardware offerings provides the full range of virtualization technologies including dynamic hardware domains, hypervisors for both x86 and SPARC systems, and efficient non-hypervisor workload virtualization with containers. This provides the elasticity needed for cloud systems by supporting on-demand creation and resizing of application environments; it supports the safe partitioning of cloud systems into multi-tenant infrastructures, adding resources as needed and deprovisioning computing resources when no longer needed, allowing for pay-only-for-usage chargeback models. For cloud computing developers, add to that the next generation of Java, and you've got the NIST requirements covered. The results, or one of them anyway, are services like the new Oracle Public Cloud. And Solaris is the ideal platform for running your Java applications. So, if you want to develop for cloud computing, for IaaS, PaaS, or SaaS, start with an operating system designed to support cloud's key requirements…start with Solaris 11.

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• Source-control your BI Publisher reports

  - by Dmitry Nefedkin

  Version control systems (VCS) like Subversion, Git and the others has been widely adopted and became the must-have tool in any software development project. Source artifacts and checked out, modified, checked in, all the history of changes is tracked by the VCS.  But what if the development tool stores the source/configuration artifacts not in your laptop's hard drive, but in some shared repository instead? Well, we definitely need a way for export/import our artifacts from/to this repository.   Oracle BI Publisher report development approach is based on such a shared repository model (catalog), and starting from BI Publisher 11.1.1.5 Oracle ships Catalog Utility, which can be utilized to export/import the reports from the command line.  To start using the BI Publisher Catalog Utility you should: Go to the file system of the server where BI Publisher binaries has been installed and locate the following file: <MW_HOME>/Oracle_BI1/clients/bipublisher/BIPCatalogUtil.zip Copy the file to your local filesystem and unzip it. I will refer to this unzipped directory as <BIP_CLIENT_DIR> below If you do not want to pass server BI Publisher server URL, username and password during each invocation, modify the corresponding values inside <BIP_CLIENT_DIR>/config/xmlp-client-config.xml Open the terminal window and go to <BIP_CLIENT_DIR>/bin Make sure that the following environment variables are set: JAVA_HOME, ORACLE_HOME Now it's time to run the utility: if you are on Linux - just run BIPCatalogUtil.sh and pass the parameters according to the utility documentation if you are on MS Windows the bad news are that the command script for MS Windows is missing, and support.oracle.com note 1333726.1 says that a temporary solution is "create a .cmd file by setting up a classpath and copying the same commands from the .sh script". The good news are that I've created this script already,  please download the it from GitHub Hope you will find this utility useful during you day-by-day BI Publisher development. 

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• Need Help With Conflicting Customer Support Goals?

  - by Tom Floodeen

  It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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• NetBeans at JavaOne Latin America 2012

  - by TinuA

  The place to be in early December is Sao Paolo, Brazil, for JavaOne 2012 Latin America (pt_ BR site)--and the NetBeans team will be making the trip!Drop-in on technical sessions and hands-labs that show the latest features of the NetBeans IDE in action. Watch demos of HTML5, CSS3 and JavaScript support in NetBeans IDE 7.3 (Release: Winter 2013) and find out how developers can easily and quickly create rich Web and mobile applications. Discover how the IDE provides the best and latest support for building JavaEE and JavaFX 2.0 applications, and join the conversation about what's up ahead for NetBeans development.With over 50 technical sessions, tons of demos and labs, JavaOne Latin America is the conference to attend to enhance your coding skills and mingle with experts and developers from the Oracle and Java communities. Mark your calendars and check out NetBeans IDE in the following sessions! Tuesday, December 4 12:15 - 13:15 Designing Java EE Applications in the Age of CDI Speakers: Michel Graciano, Consultant, Summa Technologies do Brasil; Michael Santos, TecSinapse Mezanino: Sala 14 Wednesday, December 5 10:00 - 11:00 Make Your Clients Richer: JavaFX and the NetBeans Platform Speakers: Gail Anderson, Director of Research; Paul Anderson, Director of Training, Anderson Software Group, Inc. Mezanino: Sala 12 Thursday, December 6 13:45 - 14:45 Unlocking the Java Platform with NetBeans Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Keynote Hall 15:00 - 16:00 Project EASEL: Developing and Managing HTML5 in a Java World Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Mezanino: Sala 14 See full conference schedule for detailed agenda. Get more JavaOne news.

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• La Customer Satisfaction non basta più!

  - by Silvia Valgoi

  La partita per la conquista della fedeltà dei clienti si gioca sempre meno sul prodotto e sempre più sul servizio. Dal momento che il consumatore di oggi è molto più evoluto e autonomo nelle scelte, il servizio deve andare ben oltre la classica interazione da Customer Service: deve rappresentare una vera e propria esperienza d’acquisto positiva. Questo è il risultato, che poi è una conferma, di Oracle Customer Experience Index, una ricerca che Oracle ha commissionato alla società LoudHouse la quale ha raccolto le opinioni di 1400 consumatori europei, di cui 200 italiani. Addirittura, l'81% di chi fa acquisti sarebbe disposto a pagare di più per una migliore customer experience. Un risultato non banale che la dice lunga su quanto il consumatore oggi sia evoluto e pretenda molto dall’azienda con la quale sta interagendo. Il 70% di coloro che hanno risposto al questionario afferma che se l’esperienza d’acquisto fosse negativa smetterebbe di rivolgersi a una determinata azienda e il 92% di questi comprerebbe da un concorrente. Ecco perchè il Customer Service non è più sufficiente, l’esperienza d’acquisto deve essere a 360° a partire dall’approccio al sito web per acquisire informazioni, all’analisi delle interazioni sui social media, fino alla consistenza delle informazioni e delle risposte che vengono fornite attraverso tutti i canali sia fisici sia virtuali. Per far questo Oracle ha dato vita a un’insieme di soluzioni che ha chiamato proprio Customer Experience Suite e spaziano dalla creazione di siti web evoluti, alla possibilità di fare Intelligence sui Social Media, alla capacità di creare un proficuo dialogo con i clienti in fase di postvendita. Per leggere il comunicato stampa della ricerca clicca qui   Per approfondire i risultati della ricerca CX Index  clicca qui

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• The Oldest Big Data Problem: Parsing Human Language

  - by dan.mcclary

  There's a new whitepaper up on Oracle Technology Network which details the use of Digital Reasoning Systems' Synthesys software on Oracle Big Data Appliance.  Digital Reasoning's approach is inherently "big data friendly," as it leverages multiple components of the Hadoop ecosystem.  Moreover, the paper addresses the oldest big data problem of them all: extracting knowledge from human text.   You can find the paper here.   From the Executive Summary: There is a wealth of information to be extracted from natural language, but that extraction is challenging. The volume of human language we generate constitutes a natural Big Data problem, while its complexity and nuance requires a particular expertise to model and mine. In this paper we illustrate the impressive combination of Oracle Big Data Appliance and Digital Reasoning Synthesys software. The combination of Synthesys and Big Data Appliance makes it possible to analyze tens of millions of documents in a matter of hours. Moreover, this powerful combination achieves four times greater throughput than conducting the equivalent analysis on a much larger cloud-deployed Hadoop cluster.

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• Get Proactive with Fusion Middleware

  - by Daniel Mortimer

  Prevent, Resolve, Upgrade ! If you have not seen or bookmarked it already, check out:Get Proactive with Fusion Middleware [ID 1388293.1]This is a one stop shop for navigating to proactive support material, tools, and communication channels related to Oracle Fusion Middleware e.g. Lifecycle Advisors Information Centers Diagnostic and Health Check Tools like RDA and OCM Support Communities Newsletters Furthermore, once in this support document, a click on the "Proactive Home" option in the menu will take you to the main Get Proactive support document. From this document you can access other product family "Get Proactive" documents such as the ones belonging to the Database and Enterprise Manager.Oracle Premier Support: Get Proactive! [ID 432.1]432.1 .. nice easy number to remember :-) The "Get Proactive" support documents will be updated on a monthly basis. If you have any comments or feedback feel free to post against this blog entry. Or alternatively click the "Rate this Document" icon when viewing the support document in My Oracle Support.

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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• AutoVue 20.2 for Agile Released

  - by Angus Graham

  Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Oracle’s AutoVue 20.2 for Agile PLM is now available on Oracle’s Software Delivery Cloud. This latest release allows Agile PLM customers to take advantage of new AutoVue 20.2 features in the following Agile PLM environments: 9.3.1.x; 9.3.0.  AutoVue 20.2 delivers improvements in the following areas. New Format Support: AutoVue 20.2 adds support for the latest versions of popular file formats including: ECAD: Cadence Concept HDL 16.5, Allegro Layout 16.5, Orcad Capture 16.5, Board Station ASCII Symbol Geometry, Cadence Cell Library MCAD: CATIA V5 R21, PTC Creo Parametric 1.0, Creo Element\Direct Modeling 17.10, 17.20, 17.25, 17.30, 18.00, SolidWorks 2012, SolidEdge ST3 & ST4, PLM XML 2D CAD: Creo Element/Direct Drafting 17.10 to 18.00 Office: MS Office 2010: Word, Excel, PowerPoint, Outlook Enhancements to AutoVue enterprise readiness: reliability and performance improvements, as well as security enhancements which adhere to Oracle’s Software Security Assurance standards Updated version of AutoVue Document Print Service offerings, which include the ability to select CAD layers for printing  For further details, check out the What’s New in AutoVue 20.2 datasheet

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• Technology focussed solutions for Financial Services

  - by ambreesh

  Just finished a short trip to London, where I presented our 3 new technology solutions for Financial Services to the Oracle Client Advisors for the top accounts in EMEA. The solutions were well received by all, with opportunities for all 3 in all the top accounts. The solutions that we are focused on this FY are - Large Scale Data Management platform - Extreme Java platform - Banking Modernization platform, which includes Payments Consolidation (Wholesale and Retail), Core Banking Modernization and Mainframe Offload. My team's responsibility is to build the resilient platform that our financial customers can run their applications on. If they chose Oracle's applications such as Flexcube or Reveleus, we have done the hard work to tightly integrate these applications with our LSDM and BM platforms. If however a customer decides to run a competitive application, they should rest assured that we have done the best possible integration work with those applications too. And in the case of Capital Markets where Oracle does not have trading or risk assets, our LSDM and EJP solutions work with our partner applications such as GoldenSource, PolarLake, Calypso to name a few.  I will detail these solutions in subsequent posts.

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• Advisor Webcasts in July for the EBS Technology area

  - by Oracle_EBS

  For July 2012 we have scheduled 2 Webcasts: The first one is an E-Business Suite OAM Overview and Usage session. The second is about the E-Business Suite Workflow Avisor as a follow-up session. As every time we are driving 2 sessions for a better global alignment : E-Business Suite - OAM Overview and Monitoring Agenda Oracle Applications Manager (OAM) Overview Log files Diagnostics and Logging Concurrent processing through OAM Applications Dashboard Troubleshooting Patch Management. Patch Wizard OAM "How To" Documents Questions &Answers EMEA Session : July 10, 2012 at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia Details & Registration : Note 1466056.1 Direct link to register in WebEx US Session : July 11, 2012 at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern Details & Registration : Note 1466057.1 Direct link to register in WebEx E-Business Suite - Workflow Analyzer - Follow-Up Agenda Overview of Workflow Analyzer Enhancements implemented in the latest Release Questions & Answers EMEA Session : July 24, 2012 at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia Details & Registration : Note 1466058.1 Direct link to register in WebEx US Session : July 25, 2012 at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern Details & Registration : Note 1466059.1 Direct link to register in WebEx Schedules, recordings and the Presentations of the Advisor Webcast drove under the EBS Applications Technology area can be found in Note 1186338.1. Current Schedules of Advisor Webcast for all Oracle Products can be found on Note 740966.1 Post Presentation Recordings of the Advisor Webcasts for all Oracle Products can be found on Note 740964.1

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• AutoVue for Agile 20.2.2 Now Available!!

  - by Warren Baird

  We are happy to announce that AutoVue for Agile 20.2.2 is now available via the Oracle Software Delivery Cloud.   AutoVue for Agile 20.2.2 is a minor release within the 20.2 product family that is specifically targeted for users of Agile PLM 9. AutoVue 20.2.2 brings a number of improvements, including support for SolidWorks 2013, AutoCAD and Inventor 2014, SolidEdge ST5, and Cadence Allegro 16.6.   It also includes support for Adobe Illustrator CS4 and up.   Another improvement involves bringing our support for Oracle Linux and Java Virtual Machine versions in-line with Agile's support. Please see our previous post (https://blogs.oracle.com/enterprisevisualization/entry/autovue_20_2_2_is) for more details on the specifics introduced in AutoVue 20.2.2. Agile PLM 9.3.3 has also been released, which as part of its many improvements introduces support for associating AutoVue annotations with change request objects in Agile, and a preliminary solution using Augmented Business Visualization to allow the creation of change objects from within AutoVue.   Please see the Agile Transfer of Information sessions in the KM note 1589164.1 for more details. We will provide additional posts over the next couple of weeks providing more details on these improvements.  Until then, if you have any questions, let us know in the comments! 

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• Today's Links (6/24/2011)

  - by Bob Rhubart

  Fusion Applications - How we look at the near future | Domien Bolmers Bolmers recaps a Logica pow-wow around Fusion Applications. Who invented e-mail? | Nicholas Carr IT apparently does matter to Nicholas Carr as he shares links to Errol Morris's 5-part NYT series about the origins of email. David Sprott's Blog: Service Oriented Cloud (SOC) "Whilst all the really good Cloud environments are Service Oriented," says Sprott, "it’s very much the minority of consumer SaaS that is today." Fast, Faster, JRockit | René van Wijk Oracle ACE René van Wijk tells you "everything you ever wanted to know about the JRockit JVM, well quite a lot anyway." Creating an XML document based on my POJO domain model – how will JAXB help me? | Lucas Jellema "I thought that adding a few JAXB annotations to my existing POJO model would do the trick," says Jellema, "but no such luck." Announcing Oracle Environmental Accounting and Reporting | Theresa Hickman Oracle Environmental Accounting and Reporting is designed to help companies track and report greenhouse emissions. Yoga framework for REST-like partial resource access | William Vambenepe Vambenepe says: "A tweet by Stefan Tilkov brought Yoga to my attention, 'a framework for supporting REST-like URI requests with field selectors.'" InfoQ: Pragmatic Software Architecture and the Role of the Architect "Joe Wirtley introduces software architecture and the role of the architect in software development along with techniques, tips and resources to help one get started thinking as an architect."

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• Join our webinar: What CFOs Want From IT -- Unlocking Growth with Emerging Technologies

  - by Di Seghposs

  According to the 2012 Gartner-FEI research, big data, analytics, and new mobile, social & cloud computing platforms are increasingly on the CFOs radar screen because of their potential to unlock new growth opportunities. Join Oracle Chair Jeff Henley, & Oracle's Reggie Bradford & Rich Clayton as they explore CFO strategies & best practices for driving real value from IT investments in these areas: Why CFOs should get involved in big data and business analytics projects, and what best practices they can adopt to ensure their success How CFOs are leveraging new mobile and cloud computing platforms to address enterprise demands quickly and cost effectively How CFOs can partner with CMOs to maximize the value of IT investments in social technologies that can help create new growth opportunities CFOs have more responsibility over IT than ever before.  Learn how Oracle unlocks the transformative power of IT to take your business to the next level of performance.   Date:Tuesday, November 27, 2012 Time:8:00 a.m. PST / 11:00 a.m. EST Register now.

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• Join the Customer Experience Revolution

  - by Divya Malik

  By Suzy Meriwhether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle and enable businesses to attract more, retain more and sell more. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Most successful companies would say that they try to create a good customer experience and have already invested in the systems, people, and training to develop it. So what’s missing? Why is it so much more difficult to meet customer expectations every day, in every way? How can you learn more? Join Oracle for a Live Event: Customer Experience Online Forum Participate in the Customer Experience Online Forum to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, Marriott International, Nikon and other thought leaders to learn about the ROI of customer experience, what strategies leading brands use to win over customers, and how Oracle solutions can help you succeed in the Experience Revolution. I encourage you to register now for the half-day live event.

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• A few tips on deploying Secure Enterprise Search with PeopleSoft

  - by Matthew Haavisto

  Oracle's Secure Enterprise Search is part of PeopleSoft now.  It is provided as part of the Peopltools platform as an appliance, and is used with applications starting with release 9.2.  Secure Enterprise Search is a rich and powerful search product that can enhance search and navigation in PeopleSoft applications.  It also provides useful features like facets and filtering that are common in consumer search engines.Several questions have arisen about the deployment of SES and how to administer it and insure optimum performance.  People have also asked about what versions are supported on various platforms.  To address the most common of these questions, we are posting this list of tips.Platform SupportSES 11.1.2.2 does not support some of the platforms supported by PeopleTools, such as Windows 2012 and AIX 7.1. However, PeopleSoft and SES can use different operating system platforms when SES is deployed on a separate machine.SES 11.2.2.2 will have the required platform support for PT 8.53 in the future. We are planning to certify PT 8.53 once the testing is complete in 8.54 development and all platform support is released for 11.2.2.2.ArchitectureWe recommend running SES on a separate machine (from your apps) for two reasons:1.    SES bundles specific WebLogic, Java, and Oracle DB versions and might need different OS patches at a minimum than PeopleSoft. By having SES run on a different machine, these pre-requisites can be managed better through their lifecycle independenly for PeopleSoft and SES.2.    SES is resource intensive - it runs it's own WebLogic and Oracle database. By having SES run on its own machine, sufficient resources can be allocated to SES and free the PeopleSoft servers from impacts of SES load patterns.We will be providing a comprehensive red paper covering PeopleSoft/SES administration in the near future, but until that is published, we'll post tips on this blog.

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• Ensure Payroll Success with PeopleSoft Year-End Training for U.S. and Canada

  - by Breanne Cooley

  Year-end payroll processing and reporting is a requirement for your business. If you're responsible for completing these processes in either Canada or the United States using the PeopleSoft Payroll application, and if you're new to PeopleSoft Payroll or to performing these processes, consider enrolling in Oracle University's expert training. Our PeopleSoft Payroll specialists will guide you through the necessary steps to ensure you can smoothly and successfully perform your job. Training is specific to the country for which you are performing the processing and reporting. Training lasts one day and is delivered in our Live Virtual Class Format, which helps you avoid travel during this busy season. Here's the training we recommend: PeopleSoft Year-End Payroll - U.S. This course teaches you how to complete U.S. year-end processing and reporting using PeopleSoft Payroll for North America, step-by-step. Update tax reporting setup tables and update employees' income and tax records. Load each employee's year-end data into a single year-end record for processing and reporting.  Identify reports needed to reconcile the year-end data. Correct tax balances and other data as necessary. Generate final print and online W-2 forms and prepare the electronic file for the Social Security Administration.  Enter corrected W-2 information and print a W-2c form. Report periodic retirement distributions and related tax withholding amounts on form 1099-R.   Please Note: this course is intended for organizations using PeopleSoft release 8.81 or higher. PeopleSoft Year-End Payroll – Canada This course covers the steps necessary to perform Canadian year-end processing using Oracle's PeopleSoft Payroll for North America. Explore adjustments, balances, year-end slip processing, common pitfalls and errors and balancing reports.  Produce accurate year-end reporting results such as T4, T4A, RL-1 and RL-2.  Please Note: this course is intended for organizations using PeopleSoft release 8.81 or higher. See you in class! -Oracle University Marketing Team 

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• Three New Videos on Social Development

  - by Bob Rhubart

  By now it should be clear to even the most tenacious Luddite that the social media phenomenon is no mere fad. Those ubiquitous icons for Facebook and Twitter and other social networks are little beacons of disruptive change signalling yet again that the 20th century is over, dude. And that presents an opportunity for software developers with the necessary insight and expertise to tap into and expand social platforms for forward-thinking organizations. If you're a developer and you're interested in exploiting these emerging opportunities you'll want to check out three new videos that focus on software development for social platforms. Developing with Facebook: An Introduction to Social Design James Pearce, Facebook's head of Mobile Developer Relations, provides an overview of the Facebook platform and the underlying APIs that are available to the developer community. Building on the LinkedIn Platform: Content Amplified Adam Trachtenberg, Director of LinkedIn's Developer Network, discusses how you can make it simple for a professional audience to discover and distribute your content on LinkedIn. Emergence of the Social Enterprise Roland Smart, Oracle's VP of Social Marketing, shares Oracle’s vision for the social-enabled enterprise and highlights the role developers will play in the next phase of enterprise development. OTN has also created the Oracle Social Developer Community, a new Facebook page devoted to the promotion of community conversation and resources to support Social Developers. If you're working on a social development project, visit the page and tell us about it.

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• Congratulations to 2012 Innovation Award winners in BPM category

  - by Manoj Das

  Last year many of our customers went live on BPM 11g. It is my extreme pleasure to congratulate two of them – Amadeus and Navistar – for being awarded Oracle Fusion Middleware Innovation Award at Oracle OpenWorld 2012. We invited our customers to submit their most innovative BPM implementations that have delivered substantiated value to them. This year we saw more than 20 submissions from our customers seeing significant business value from their live BPM 11g deployments. The submissions came from across the world, spanning various industry verticals including manufacturing, healthcare, logistics, Hi-Tech, Public Sector, Education and covering many process usage patterns. Award submissions were evaluated based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. Amadeus Team Receiving Innovation Award from Hasan Rizvi Congratulations to Amadeus and Navistar and their teams on being recognized from among some very strong submissions and more importantly for the business value delivered. It is an honor to be part of your success and to play a small role in the innovation you drive. Navistar is a leading truck manufacturing company which produces International® brand commercial and military trucks, MaxxForce® brand diesel engines, IC Bus™ brand school and commercial buses, and Navistar RV brands of recreational vehicles. The company also provides truck and diesel engine service parts. Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travellers and travel providers. Both Navistar and Amadeus have leveraged Oracle BPM Suite to improve visibility into their business and made their business more agile and efficient. We congratulate them again and wish them continued success in their business and future BPM initiatives.

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