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• Dealing with "I-am-cool-and-you-are-dumb" manager [closed]

  - by Software Guy

  I have been working with a software company for about 6 months now. I like the projects I work on there and I really like all the people there except for 1 guy. That guy is technically smart, and he is a co-founder of the company. He is an okay guy in person (the kind you wouldn't want to care about much) but things get tricky when he is your manager. In general I am all okay but there are times when I feel I am not being treated fairly: He doesn't give much thought to when he makes mistakes and when I do something similar, he is super critical. Recently he went as far as to say "I am not sure if I can trust you with this feature". The detais of this specific case are this: I was working on this feature, and I was already a couple of hours over my normal working hours, and then I decided to stop and continue tomorrow. We use git, and I like to commit changes locally and only push when I feel they are ready. This manager insists that I push all the changes to the central repo (in case my hard drive crashes). So I push the change, and the ticket is marked as "to be tested". Next day I come in, he sits next to me and starts complaining and says that I posted above. I really didn't know what to say, I tried to explain to him that the ticket is still being worked upon but he didn't seem to listen. He interrupts me in-between when I am coding, which I do not mind, but when I do that same, his face turns like this :| and reacts as if his work was super important and I am just wasting his time. He asks me to accumulate all questions, and then ask him altogether which is not always possible, as you need a clarification before you can continue on a feature implementation. And when I am coding, he talks on the phone with his customers next to me (when he can go to the meeting room with his laptop) and doesn't care. He made me switch to a whole new IDE (from Netbeans to a commercial IDE costing a lot of money) for a really tiny feature (which I later found out was in Netbeans as well!). I didn't make a big deal out of it as I am equally comfortable working with this new IDE, but I couldn't get the science behind his obsession. He said this feature makes sure that if any method is updated by a programmer, the IDE will turn the method name to red in places where it is used. I told him that I do not have a problem since I always search for method usage in the project and make sure its updated. IDEs even have refactoring features for exactly that, but... I recently implemented a feature for a project, and I was happy about it and considering him a senior, I asked him his comments about the implementation quality.. he thought long and hard, made a few funny faces, and when he couldn't find anything, he said "ummm, your program will crash if JS is disabled" - he was wrong, since I had made sure it would work fine with default values even if JS was disabled. I told him that and then he said "oh okay". BUT, the funny thing is, a few days back, he implemented something and I objected with "But that would not run if JS is disabled" and his response was "We don't have to care about people who disable JS" :-/ Once he asked me to investigate if there was a way to modify a CMS generated menu programmatically by extending the CMS, I did my research and told him that the only was is to inject a menu item using JavaScript / jQuery and his reaction was "ah that's ugly, and hacky, not acceptable" and two days later, I see that feature implemented in the same way as I had suggested. The point is, his reaction was not respectful at all, even if what I proposed was hacky, he should be respectful, that I know what's hacky and if I am suggesting something hacky, there must be a reason for it. There are plenty of other reasons / examples where I feel I am not being treated fairly. I want your advice as to what is it that I am doing wrong and how to deal with such a situation. The other guys in the team are actually very good people, and I do not want to leave the job either (although I could, if I want to). All I want is respect and equal treatment. I have thought about talking to this guy in a face to face meeting, but that worries me that his attitude might get worse and make things more difficult for me (since he doesn't seem to be the guy who thinks he can be wrong too). I am also considering talking to the other co-founder but I am not sure how he will take it (as both founders have been friends forever). Thanks for reading the long message, I really appreciate your help.

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• To My 24 Year Old Self, Wherever You Are&hellip;

  - by D'Arcy Lussier

  A decade is a milestone in one’s life, regardless of when it occurs. 2011 might seem like a weird year to mark a decade, but 2001 was a defining year for me. It marked my emergence into the technology industry, an unexpected loss of innocence, and triggered an ongoing struggle with faith and belief. Once you go through a valley, climbing the mountain and looking back over where you travelled, you can take in the entirety of the journey. Over the last 10 years I kept journals, and in this new year I took some time to review them. For those today that are me a decade ago, I share with you what I’ve gleamed from my experiences. Take it for what it’s worth, and safe travels on your own journeys through life. Life is a Performance-Based Sport Have confidence, believe you’re capable, but realize that life is a performance-based sport. Everything you get in life is based on whether you can show that you deserve it. Performance is also your best defense against personal attacks. Just make sure you know what standards you’re expected to hit and if people want to poke holes at you let them do the work of trying to find them. Sometimes performance won’t matter though. Good things will happen to bad people, and bad things to good people. What’s important is that you do the right things and ensure the good and bad even out in your own life. How you finish is just as important as how you start. Start strong, end strong. Respect is Your Most Prized Reward Respect is more important than status or ego. The formula is simple: Performing Well + Building Trust + Showing Dedication = Respect Focus on perfecting your craft and helping your team and respect will come. Life is a Team Sport Whatever aspect of your life, you can’t do it alone. You need to rely on the people around you and ensure you’re a positive aspect of their lives; even those that may be difficult or unpleasant. Avoid criticism and instead find ways to help colleagues and superiors better whatever environment you’re in (work, home, etc.). Don’t just highlight gaps and issues, but also come to the table with solutions. At the same time though, stand up for yourself and hold others accountable for the commitments they make to the team. A healthy team needs accountability. Give feedback early and often, and make it verbal. Issues should be dealt with immediately, and positives should be celebrated as they happen. Life is a Contact Sport Difficult moments will happen. Don’t run from them or shield yourself from experiencing them. Embrace them. They will further mold you and reveal who you will become. Find Your Tribe and Embrace Your Community We all need a tribe: a group of people that we gravitate to for support, guidance, wisdom, and friendship. Discover your tribe and immerse yourself in them. Don’t look for a non-existent tribe just to fill the need of belonging though that will leave you empty and bitter when they don’t meet your unrealistic expectations. Try to associate with people more experienced and more knowledgeable than you. You’ll always learn, and you’ll always remember you have much to learn. Put yourself out there, get involved with the community. Opportunities will present themselves. When we open ourselves up to be vulnerable, we also give others the chance to do the same. This helps us all to grow and help each other, it’s very important. And listen to your wife. (Easter *is* a romantic holiday btw, regardless of what you may think.) Don’t Believe Your Own Press Clippings (and by that I mean the ones you write) Until you have a track record of performance to refer to, any notions of grandeur are just that: notions. You lose your rookie status through trials and tribulations, not by the number of stamps in your passport. Be realistic about your own “experience and leadership” and be honest when you aren’t ready for something. And always remember: nobody really cares about you as much as you think they do. Don’t Let Assholes Get You Down The world isn’t evil, but there is evil in the world. Know the difference and don’t paint all people with the same brush. Do be wary of those that use personal beliefs to describe their business (i.e. “We’re a [religion] company”). What matters is the culture of the organization, and that will tell you the moral compass and what is truly valued. Don’t make someone or something a priority that only makes you an option. Life is unfair and enemies/opponents will succeed when you fail. Don’t waste your energy getting upset at this; the only one that will lose out is you. As mentioned earlier, nobody really cares about you as much as you think they do. Misc Ecclesiastes is bullshit. Everything is certainly *not* meaningless. Software development is about delivery, not the process. Having a great process means nothing if you don’t produce anything. Watch “The Weatherman” (“It’s not easy, but easy doesn’t enter into grownup life.”). Read Tony Dungee’s autobiography, even if you don’t like football, and even if you aren’t a Christian. Say no, don’t feel like you have to commit right away when someone asks you to.

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• Provocative Tweets From the Dachis Social Business Summit

  - by Mike Stiles

  On June 20, all who follow social business and how social is changing how we do business and internal business structures, gathered in London for the Dachis Social Business Summit. In addition to Oracle SVP Product Development, Reggie Bradford, brands and thought leaders posed some thought-provoking ideas and figures. Here are some of the most oft-tweeted points, and our thoughts that they provoked. Tweet: The winners will be those who use data to improve performance.Thought: Everyone is dwelling on ROI. Why isn’t everyone dwelling on the opportunity to make their product or service better (as if that doesn’t have an effect on ROI)? Big data can improve you…let it. Tweet: High performance hinges on integrated teams that interact with each other.Thought: Team members may work well with each other, but does the team as a whole “get” what other teams are doing? That’s the key to an integrated, companywide workforce. (Internal social platforms can facilitate that by the way). Tweet: Performance improvements come from making the invisible visible.Thought: Many of the factors that drive customer behavior and decisions are invisible. Through social, customers are now showing us what we couldn’t see before…if we’re paying attention. Tweet: Games have continuous feedback, which is why they’re so engaging.  Apply that to business operations.Thought: You think your employees have an obligation to be 100% passionate and engaged at all times about making you richer. Think again. Like customers, they must be motivated. Visible insight that they’re advancing on their goals helps. Tweet: Who can add value to the data?  Data will tend to migrate to where it will be most effective.Thought: Not everybody needs all the data. One team will be able to make sense of, use, and add value to data that may be irrelevant to another team. Like a strategized football play, the data has to get sent to the spot on the field where it’s needed most. Tweet: The sale isn’t the light at the end of the tunnel, it’s the start of a new marketing cycle.Thought: Another reason the ROI question is fundamentally flawed. The sale is not the end of the potential return on investment. After-the-sale service and nurturing begins where the sales “victory” ends. Tweet: A dead sale is one that’s not shared.  People must be incentivized to share.Thought: Guess what, customers now know their value to you as marketers on your behalf. They’ll tell people about your product, but you’ve got to answer, “Why should I?” And you’ve got to answer it with something substantial, not lame trinkets. Tweet: Social user motivations are competition, affection, excellence and curiosity.Thought: Your followers will engage IF; they can get something for doing it, love your culture so much they want you to win, are consistently stunned at the perfection and coolness of your products, or have been stimulated enough to want to know more. Tweet: In Europe, 92% surveyed said they couldn’t care less about brands.Thought: Oh well, so much for loving you or being impressed enough with your products & service that they want you to win. We’ve got a long way to go. Tweet: A complaint is a gift.Thought: Our instinct where complaints are concerned is to a) not listen, b) dismiss the one who complains as a kook, c) make excuses, and d) reassure ourselves with internal group-think that they’re wrong and we’re right. It’s the perfect recipe for how to never, ever grow or get better. In a way, this customer cares more than you do. Tweet: 78% of consumers think peer recommendation is the best form of advertising.  Eventually, engagement is going to eat advertising.Thought: Why is peer recommendation best? Trust. If a friend tells me how great a movie was, I believe him. He has credibility with me. He’s seen it, and he could care less if I buy a ticket. He’s telling me it was awesome because he sincerely believes that it was.  That’s gold. Tweet: 86% of customers are willing to pay more for a better customer experience. Thought: This “how mad can we make our customers without losing them” strategy has to end. The customer experience has actual monetary value, money you’re probably leaving on the table. @mikestilesPhoto: stock.xchng

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• Access Control Service v2: Registering Web Identities in your Applications [concepts]

  - by Your DisplayName here!

  ACS v2 support two fundamental types of client identities– I like to call them “enterprise identities” (WS-*) and “web identities” (Google, LiveID, OpenId in general…). I also see two different “mind sets” when it comes to application design using the above identity types: Enterprise identities – often the fact that a client can present a token from a trusted identity provider means he is a legitimate user of the application. Trust relationships and authorization details have been negotiated out of band (often on paper). Web identities – the fact that a user can authenticate with Google et al does not necessarily mean he is a legitimate (or registered) user of an application. Typically additional steps are necessary (like filling out a form, email confirmation etc). Sometimes also a mixture of both approaches exist, for the sake of this post, I will focus on the web identity case. I got a number of questions how to implement the web identity scenario and after some conversations it turns out it is the old authentication vs. authorization problem that gets in the way. Many people use the IsAuthenticated property on IIdentity to make security decisions in their applications (or deny user=”?” in ASP.NET terms). That’s a very natural thing to do, because authentication was done inside the application and we knew exactly when the IsAuthenticated condition is true. Been there, done that. Guilty ;) The fundamental difference between these “old style” apps and federation is, that authentication is not done by the application anymore. It is done by a third party service, and in the case of web identity providers, in services that are not under our control (nor do we have a formal business relationship with these providers). Now the issue is, when you switch to ACS, and someone with a Google account authenticates, indeed IsAuthenticated is true – because that’s what he is! This does not mean, that he is also authorized to use the application. It just proves he was able to authenticate with Google. Now this obviously leads to confusion. How can we solve that? Easy answer: We have to deal with authentication and authorization separately. Job done ;) For many application types I see this general approach: Application uses ACS for authentication (maybe both enterprise and web identities, we focus on web identities but you could easily have a dual approach here) Application offers to authenticate (or sign in) via web identity accounts like LiveID, Google, Facebook etc. Application also maintains a database of its “own” users. Typically you want to store additional information about the user In such an application type it is important to have a unique identifier for your users (think the primary key of your user database). What would that be? Most web identity provider (and all the standard ACS v2 supported ones) emit a NameIdentifier claim. This is a stable ID for the client (scoped to the relying party – more on that later). Furthermore ACS emits a claims identifying the identity provider (like the original issuer concept in WIF). When you combine these two values together, you can be sure to have a unique identifier for the user, e.g.: Facebook-134952459903700\799880347 You can now check on incoming calls, if the user is already registered and if yes, swap the ACS claims with claims coming from your user database. One claims would maybe be a role like “Registered User” which can then be easily used to do authorization checks in the application. The WIF claims authentication manager is a perfect place to do the claims transformation. If the user is not registered, show a register form. Maybe you can use some claims from the identity provider to pre-fill form fields. (see here where I show how to use the Facebook API to fetch additional user properties). After successful registration (which may include other mechanisms like a confirmation email), flip the bit in your database to make the web identity a registered user. This is all very theoretical. In the next post I will show some code and provide a download link for the complete sample. More on NameIdentifier Identity providers “guarantee” that the name identifier for a given user in your application will always be the same. But different applications (in the case of ACS – different ACS namespaces) will see different name identifiers. This is by design to protect the privacy of users because identical name identifiers could be used to create “profiles” of some sort for that user. In technical terms they create the name identifier approximately like this: name identifier = Hash((Provider Internal User ID) + (Relying Party Address)) Why is this important to know? Well – when you change the name of your ACS namespace, the name identifiers will change as well and you will will lose your “connection” to your existing users. Oh an btw – never use any other claims (like email address or name) to form a unique ID – these can often be changed by users.

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Richard Lefebvre

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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• Access Control Service: Handling Errors

  - by Your DisplayName here!

  Another common problem with external authentication is how to deal with sign in errors. In active federation like WS-Trust there are well defined SOAP faults to communicate problem to a client. But with web applications, the error information is typically generated and displayed on the external sign in page. The relying party does not know about the error, nor can it help the user in any way. The Access Control Service allows to post sign in errors to a specified page. You setup this page in the relying party registration. That means that whenever an error occurs in ACS, the error information gets packaged up as a JSON string and posted to the page specified. This way you get structued error information back into you application so you can display a friendlier error message or log the error. I added error page support to my ACS2 sample, which can be downloaded here. How to turn the JSON error into CLR types The JSON schema is reasonably simple, the following class turns the JSON into an object: [DataContract] public class AcsErrorResponse {     [DataMember(Name = "context", Order = 1)]     public string Context { get; set; }     [DataMember(Name = "httpReturnCode", Order = 2)]     public string HttpReturnCode { get; set; }     [DataMember(Name = "identityProvider", Order = 3)]        public string IdentityProvider { get; set; }     [DataMember(Name = "timeStamp", Order = 4)]     public string TimeStamp { get; set; }     [DataMember(Name = "traceId", Order = 5)]     public string TraceId { get; set; }     [DataMember(Name = "errors", Order = 6)]     public List<AcsError> Errors { get; set; }     public static AcsErrorResponse Read(string json)     {         var serializer = new DataContractJsonSerializer( typeof(AcsErrorResponse));         var response = serializer.ReadObject( new MemoryStream(Encoding.Default.GetBytes(json))) as AcsErrorResponse;         if (response != null)         {             return response;         }         else         {             throw new ArgumentException("json");         }     } } [DataContract] public class AcsError {     [DataMember(Name = "errorCode", Order = 1)]     public string Code { get; set; }             [DataMember(Name = "errorMessage", Order = 2)]     public string Message { get; set; } } Retrieving the error information You then need to provide a page that takes the POST and deserializes the information. My sample simply fills a view that shows all information. But that’s for diagnostic/sample purposes only. You shouldn’t show the real errors to your end users. public class SignInErrorController : Controller {     [HttpPost]     public ActionResult Index()     {         var errorDetails = Request.Form["ErrorDetails"];         var response = AcsErrorResponse.Read(errorDetails);         return View("SignInError", response);     } } Also keep in mind that the error page is an anonymous page and that you are taking external input. So all the usual input validation applies.

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• State of the (Commerce) Union: What the healthcare.gov hiccups teach us about the commerce customer experience

  - by Katrina Gosek

  Guest Post by Brenna Johnson, Oracle Commerce Product A lot has been said about the healthcare.gov debacle in the last week. Regardless of your feelings about the Affordable Care Act, there’s a hidden issue in this story that most of the American people don’t understand: delivering a great commerce customer experience (CX) is hard. It shouldn’t be, but it is. The reality of the government’s issues getting the healthcare site up and running smooth is something we in the online commerce community know too well.  If there’s one thing the botched launch of the site has taught us, it’s that regardless of the size of your budget or the power of an executive with a high-profile project, some of the biggest initiatives with the most attention (and the most at stake) don’t go as planned. It may even give you a moment of solace – we have the same issues! But why?  Organizations engage too many separate vendors with different technologies, running sections or pieces of a site to get live. When things go wrong, it takes time to identify the problem – and who or what is at the center of it. Unfortunately, this is a brittle way of setting up a site, making it susceptible to breaks, bugs, and scaling issues. But, it’s the reality of running a site with legacy technology constraints in today’s demanding, customer-centric market. This approach also means there’s also a lot of cooks in lots of different kitchens. You’ve got development and IT, the business and the marketing team, an external Systems Integrator to bring it all together, a digital agency or consultant, QA, product experts, 3rd party suppliers, and the list goes on. To complicate things, different business units are held responsible for different pieces of the site and managing different technologies. And again – due to legacy organizational structure and processes, this is all accepted as the normal State of the Union. Digital commerce has been commonplace for 15 years. Yet, getting a site live, maintained and performing requires orchestrating a cast of thousands (or at least, dozens), big dollars, and some finger-crossing. But it shouldn’t. The great thing about the advent of mobile commerce and the continued maturity of online commerce is that it’s forced organizations to think from the outside, in. Consumers – whether they’re shopping for shoes or a new healthcare plan – don’t care about what technology issues or processes you have behind the scenes. They just want it to work.  They want their experience to be easy, fast, and tailored to them and their needs – whatever they are. This doesn’t sound like a tall order to the American consumer – especially since they interact with sites that do work smoothly.  But the reality is that it takes scores of people, teams, check-ins, late nights, testing, and some good luck to get sites to run, and even more so at Black Friday (or October 1st) traffic levels.  The last thing on a customer’s mind is making excuses for why they can’t buy a product – just get it to work. So what is the government doing? My guess is working day and night to get the site performing  - and having to throw big money at the problem. In the meantime they’re sending frustrated online users to the call center, or even a location where a trained “navigator” can help them in-person to complete their selection. Sounds a lot like multichannel commerce (where broken communication between siloed touchpoints will only frustrate the consumer more). One thing we’ve learned is that consumers spend their time and money with brands they know and trust. When sites are easy to use and adapt to their needs, they tend to spend more, come back, and even become long-time loyalists. Achieving this may require moving internal mountains, but there’s too much at stake to ignore the sea change in how organizations are thinking about their customer. If the thought of re-thinking your internal teams, technologies, and processes sounds like a headache, think about the pain associated with losing valuable customers – and dollars. Regardless if you’re in B2B or B2C, it’s guaranteed that your competitors are making CX a priority. Those early to the game who have made CX a priority have already begun to outpace their competition. So as you’re planning for 2014, look to the news this week. Make sure the customer experience is a focus at your organization. Expectations are at record highs. Map your customer’s journey, and think from the outside, in. How easy is it for your customers to do business with you? If they interact with many touchpoints across your organization, are the call center, website, mobile environment, or brick and mortar location in sync? Do you have the technology in place to achieve this? It’s time to give the people what they want!

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• To Make Diversity Work, Managers Must Stop Ignoring Difference

  - by HCM-Oracle

  By Kate Pavao - Originally posted on Profit Executive coaches Jane Hyun and Audrey S. Lee noticed something during their leadership development coaching and consulting: Frustrated employees and overwhelmed managers. “We heard from voices saying, ‘I wish my manager understood me better’ or ‘I hope my manager would take the time to learn more about me and my background,’” remembers Hyun. “At the same token, the managers we were coaching had a hard time even knowing how to start these conversations.”  Hyun and Lee wrote Flex to address some of the fears managers have when it comes to leading diverse teams—such as being afraid of offending their employees by stumbling into sensitive territory—and also to provide a sure-footed strategy for becoming a more effective leader. Here, Hyun talks about what it takes to create innovate and productive teams in an increasingly diverse world, including the key characteristics successful managers share. Q: What does it mean to “flex”? Hyun: Flexing is the art of switching between leadership styles to work more effectively with people who are different from you. It’s not fundamentally changing who you are, but it’s understanding when you need to adapt your style in a situation so that you can accommodate people and make them feel more comfortable. It’s understanding the gap that might exist between you and others who are different, and then flexing across that gap to get the result that you're looking for. It’s up to all of us, not just managers, but also employees, to learn how to flex. When you hire new people to the organization, they're expected to adapt. The new people in the organization may need some guidance around how to best flex. They can certainly take the initiative, but if you can give them some direction around the important rules, and connect them with insiders who can help them figure out the most critical elements of the job, that will accelerate how quickly they can contribute to your organization. Q: Why is it important right now for managers to understand flexing? Hyun: The workplace is becoming increasingly younger, multicultural and female. The numbers bear it out. Millennials are entering the workforce and becoming a larger percentage of it, which is a global phenomenon. Thirty-six percent of the workforce is multicultural, and close to half is female. It makes sense to better understand the people who are increasingly a part of your workforce, and how to best lead them and manage them as well. Q: What do companies miss out on when managers don’t flex? Hyun: There are high costs for losing people or failing to engage them. The estimated costs of replacing an employee is about 150 percent of that person’s salary. There are studies showing that employee disengagement costs the U.S. something like $450 billion a year. But voice is the biggest thing you miss out on if you don’t flex. Whenever you want innovation or increased productivity from your people, you need to figure out how to unleash these things. The way you get there is to make sure that everybody’s voice is at the table. Q: What are some of the common misassumptions that managers make about the people on their teams? Hyun: One is what I call the Golden Rule mentality: We assume when we go to the workplace that people are going to think like us and operate like us. But sometimes when you work with people from a different culture or a different generation, they may have a different mindset about doing something, or a different approach to solving a problem, or a different way to manage some situation. When see something that’s different, we don't understand it, so we don't trust it. We have this hidden bias for people who are like us. That gets in the way of really looking at how we can tap our team members best potential by understanding how their difference may help them be effective in our workplace. We’re trained, especially in the workplace, to make assumptions quickly, so that you can make the best business decision. But with people, it’s better to remain curious. If you want to build stronger cross-cultural, cross-generational, cross-gender relationships, before you make a judgment, share what you observe with that team member, and connect with him or her in ways that are mutually adaptive, so that you can work together more effectively. Q: What are the common characteristics you see in leaders who are successful at flexing? Hyun: One is what I call “adaptive ability”—leaders who are able to understand that someone on their team is different from them, and willing to adapt his or her style to do that. Another one is “unconditional positive regard,” which is basically acceptance of others, even in their vulnerable moments. This attitude of grace is critical and essential to a healthy environment in developing people. If you think about when people enter the workforce, they're only 21 years old. It’s quite a formative time for them. They may not have a lot of management experience, or experience managing complex or even global projects. Creating the best possible condition for their development requires turning their mistakes into teachable moments, and giving them an opportunity to really learn. Finally, these leaders are not rigid or constrained in a single mode or style. They have this insatiable curiosity about other people. They don’t judge when they see behavior that doesn’t make sense, or is different from their own. For example, maybe someone on their team is a less aggressive than they are. The leader needs to remain curious and thinks, “Wow, I wonder how I can engage in a dialogue with this person to get their potential out in the open.”

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• Run CGI in IIS 7 to work with GET without Requiring POST Request

  - by Mohamed Meligy

  I'm trying to migrate an old CGI application from an existing Windows 2003 server (IIS 6.0) where it works just fine to a new Windows 2008 server with IIS 7.0 where we're getting the following problem: After setting up the module handler and everything, I find that I can only access the CGI application (rdbweb.exe) file if I'm calling it via POST request (form submit from another page). If I just try to type in the URL of the file (issuing a GET request) I get the following error: HTTP Error 502.2 - Bad Gateway The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are "Exception EInOutError in module rdbweb.exe at 00039B44. I/O error 6. ". This is a very old application for one of our clients. When we tried to call the vendor they said we need to pay ~ $3000 annual support fee in order to start the talk about it. Of course I'm trying to avoid that! Note that: If we create a normal HTML form that submits to "rdbweb.exe", we get the CGI working normally. We can't use this as workaround though because some pages in the application link to "rdbweb.exe" with normal link not form submit. If we run "rdbweb.exe". from a Console (Command Prompt) Window not IIS, we get the normal HTML we'd typically expect, no problem. We have tried the following: Ensuring the CGI module mapped to "rdbweb.exe".in IIS has all permissions (read, write, execute) enabled and also all verbs are allowed not just specific ones, also tried allowing GET, POST explicitely. Ensuring the application bool has "enable 32 bit applications" set to true. Ensuring the website runs with an account that has full permissions on the "rdbweb.exe".file and whole website (although we know it "read", "execute" should be enough). Ensuring the machine wide IIS setting for "ISAPI and CGI Restrictions" has the full path to "rdbweb.exe".allowed. Making sure we have the latest Windows Updates (for IIS6 we found knowledge base articles stating bugs that require hot fixes for IIS6, but nothing similar was found for IIS7). Changing the module from CGI to Fast CGI, not working also Now the only remaining possibility we have instigated is the following Microsoft Knowledge Base article:http://support.microsoft.com/kb/145661 - Which is about: CGI Error: The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are: the article suggests the following solution: Modify the source code for the CGI application header output. The following is an example of a correct header: print "HTTP/1.0 200 OK\n"; print "Content-Type: text/html\n\n\n"; Unfortunately we do not have the source to try this out, and I'm not sure anyway whether this is the issue we're having. Can you help me with this problem? Is there a way to make the application work without requiring POST request? Note that on the old IIS6 server the application is working just fine, and I could not find any special IIS configuration that I may want to try its equivalent on IIS7.

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• How do I remove a root kit from Windows XP?

  - by Chloe

  I was looking for root kits following these instructions http://computersight.com/software/how-to-manually-remove-rootkit/ and saw this in my boot log: Loaded driver \SystemRoot\System32\Drivers\awhk9fmc.SYS I tried to search for that filename in Google but there was absolutely nothing found. I tried to look at the file on the disk but could not find it. Nearly every other file is there. I even tried to boot in Windows 98 and mount the NTFS and see the file, but it still wasn't there. I ran a full scan with Microsoft Security Essentials but it found nothing. When I rebooted, I saw this line instead: Loaded driver \SystemRoot\System32\Drivers\a6n163gl.SYS How can I remove this? How can I find out what it does? How can I find out when it was put in? How can I find out who wrote it? Here is my full boot log: Service Pack 3 10 31 2012 17:35:36.500 Loaded driver \WINDOWS\system32\ntoskrnl.exe Loaded driver \WINDOWS\system32\hal.dll Loaded driver \WINDOWS\system32\KDCOM.DLL Loaded driver \WINDOWS\system32\BOOTVID.dll Loaded driver sptd.sys Loaded driver ACPI.sys Loaded driver \WINDOWS\system32\DRIVERS\WMILIB.SYS Loaded driver pci.sys Loaded driver isapnp.sys Loaded driver pciide.sys Loaded driver \WINDOWS\system32\DRIVERS\PCIIDEX.SYS Loaded driver MountMgr.sys Loaded driver ftdisk.sys Loaded driver PartMgr.sys Loaded driver VolSnap.sys Loaded driver atapi.sys Loaded driver disk.sys Loaded driver \WINDOWS\system32\DRIVERS\CLASSPNP.SYS Loaded driver fltmgr.sys Loaded driver sr.sys Loaded driver MpFilter.sys Loaded driver KSecDD.sys Loaded driver WudfPf.sys Loaded driver Ntfs.sys Loaded driver NDIS.sys Loaded driver uagp35.sys Loaded driver Mup.sys Loaded driver \SystemRoot\system32\DRIVERS\amdk7.sys Loaded driver \SystemRoot\system32\DRIVERS\sisgrp.sys Loaded driver \SystemRoot\system32\DRIVERS\i8042prt.sys Loaded driver \SystemRoot\system32\DRIVERS\mouclass.sys Loaded driver \SystemRoot\system32\DRIVERS\kbdclass.sys Loaded driver \SystemRoot\system32\DRIVERS\imapi.sys Loaded driver \SystemRoot\system32\DRIVERS\cdrom.sys Loaded driver \SystemRoot\system32\DRIVERS\redbook.sys Loaded driver \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys Loaded driver \SystemRoot\system32\drivers\cmuda.sys Loaded driver \SystemRoot\system32\DRIVERS\usbohci.sys Loaded driver \SystemRoot\system32\DRIVERS\usbehci.sys Loaded driver \SystemRoot\system32\DRIVERS\sisnicxp.sys Loaded driver \SystemRoot\System32\Drivers\avzk9sf5.SYS Loaded driver \SystemRoot\system32\DRIVERS\fdc.sys Loaded driver \SystemRoot\system32\DRIVERS\serial.sys Loaded driver \SystemRoot\system32\DRIVERS\serenum.sys Loaded driver \SystemRoot\system32\DRIVERS\parport.sys Loaded driver \SystemRoot\system32\DRIVERS\gameenum.sys Loaded driver \SystemRoot\system32\DRIVERS\serscan.sys Loaded driver \SystemRoot\system32\drivers\DrmCAudio.sys Loaded driver \SystemRoot\system32\DRIVERS\audstub.sys Loaded driver \SystemRoot\system32\DRIVERS\rasl2tp.sys Loaded driver \SystemRoot\system32\DRIVERS\ndistapi.sys Loaded driver \SystemRoot\system32\DRIVERS\ndiswan.sys Loaded driver \SystemRoot\system32\DRIVERS\raspppoe.sys Loaded driver \SystemRoot\system32\DRIVERS\raspptp.sys Loaded driver \SystemRoot\system32\DRIVERS\msgpc.sys Loaded driver \SystemRoot\system32\DRIVERS\psched.sys Loaded driver \SystemRoot\system32\DRIVERS\ptilink.sys Loaded driver \SystemRoot\system32\DRIVERS\raspti.sys Loaded driver \SystemRoot\system32\DRIVERS\tap0901.sys Loaded driver \SystemRoot\system32\DRIVERS\termdd.sys Loaded driver \SystemRoot\system32\DRIVERS\swenum.sys Loaded driver \SystemRoot\system32\DRIVERS\update.sys Loaded driver \SystemRoot\system32\DRIVERS\mssmbios.sys Loaded driver \SystemRoot\system32\DRIVERS\dtsoftbus01.sys Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS Loaded driver \SystemRoot\system32\DRIVERS\usbhub.sys Loaded driver \SystemRoot\system32\DRIVERS\flpydisk.sys Did not load driver \SystemRoot\System32\Drivers\lbrtfdc.SYS Did not load driver \SystemRoot\System32\Drivers\Sfloppy.SYS Did not load driver \SystemRoot\System32\Drivers\i2omgmt.SYS Did not load driver \SystemRoot\System32\Drivers\Changer.SYS Did not load driver \SystemRoot\System32\Drivers\Cdaudio.SYS Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.SYS Loaded driver \SystemRoot\System32\Drivers\Null.SYS Loaded driver \SystemRoot\System32\Drivers\Beep.SYS Loaded driver \SystemRoot\System32\drivers\vga.sys Loaded driver \SystemRoot\System32\Drivers\mnmdd.SYS Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS Loaded driver \SystemRoot\system32\DRIVERS\rasacd.sys Loaded driver \SystemRoot\system32\DRIVERS\ipsec.sys Loaded driver \SystemRoot\system32\DRIVERS\tcpip.sys Loaded driver \SystemRoot\system32\DRIVERS\netbt.sys Loaded driver \SystemRoot\System32\drivers\afd.sys Loaded driver \SystemRoot\system32\DRIVERS\netbios.sys Did not load driver \SystemRoot\System32\Drivers\PCIDump.SYS Loaded driver \SystemRoot\system32\DRIVERS\srvkp.sys Loaded driver \SystemRoot\system32\DRIVERS\rdbss.sys Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb.sys Loaded driver Loaded driver \SystemRoot\system32\DRIVERS\ipnat.sys Loaded driver \SystemRoot\system32\DRIVERS\wanarp.sys Loaded driver \SystemRoot\System32\Drivers\Fips.SYS Loaded driver \SystemRoot\system32\DRIVERS\ctxusbm.sys Loaded driver \??\C:\WINDOWS\system32\drivers\cbfs3.sys Loaded driver \SystemRoot\System32\Drivers\Fastfat.SYS Loaded driver \SystemRoot\System32\Drivers\Cdfs.SYS Did not load driver \SystemRoot\system32\DRIVERS\rdbss.sys Did not load driver \SystemRoot\system32\DRIVERS\mrxsmb.sys Loaded driver \SystemRoot\system32\drivers\wdmaud.sys Loaded driver \SystemRoot\system32\drivers\sysaudio.sys Loaded driver \SystemRoot\system32\drivers\splitter.sys Loaded driver \SystemRoot\system32\drivers\aec.sys Loaded driver \SystemRoot\system32\drivers\swmidi.sys Loaded driver \SystemRoot\system32\drivers\DMusic.sys Loaded driver \SystemRoot\system32\drivers\kmixer.sys Loaded driver \SystemRoot\system32\drivers\drmkaud.sys Loaded driver \SystemRoot\system32\DRIVERS\mrxdav.sys Loaded driver \SystemRoot\System32\Drivers\ParVdm.SYS Did not load driver \SystemRoot\System32\Drivers\StarOpen.SYS Loaded driver \SystemRoot\system32\DRIVERS\srv.sys Did not load driver \SystemRoot\system32\DRIVERS\ipnat.sys Loaded driver \SystemRoot\System32\Drivers\HTTP.sys

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• How to setup linux permissions for the WWW folder?

  - by Xeoncross

  Updated Summery The /var/www directory is owned by root:root which means that no one can use it and it's entirely useless. Since we all want a web server that actually works (and no-one should be logging in as "root"), then we need to fix this. Only two entities need access. PHP/Perl/Ruby/Python all need access to the folders and files since they create many of them (i.e. /uploads/). These scripting languages should be running under nginx or apache (or even some other thing like FastCGI for PHP). The developers How do they get access? I know that someone, somewhere has done this before. With however-many billions of websites out there you would think that there would be more information on this topic. I know that 777 is full read/write/execute permission for owner/group/other. So this doesn't seem to be needed as it leaves random users full permissions. What permissions are need to be used on /var/www so that... Source control like git or svn Users in a group like "websites" (or even added to "www-data") Servers like apache or lighthttpd And PHP/Perl/Ruby can all read, create, and run files (and directories) there? If I'm correct, Ruby and PHP scripts are not "executed" directly - but passed to an interpreter. So there is no need for execute permission on files in /var/www...? Therefore, it seems like the correct permission would be chmod -R 1660 which would make all files shareable by these four entities all files non-executable by mistake block everyone else from the directory entirely set the permission mode to "sticky" for all future files Is this correct? Update: I just realized that files and directories might need different permissions - I was talking about files above so i'm not sure what the directory permissions would need to be. Update 2: The folder structure of /var/www changes drastically as one of the four entities above are always adding (and sometimes removing) folders and sub folders many levels deep. They also create and remove files that the other 3 entities might need read/write access to. Therefore, the permissions need to do the four things above for both files and directories. Since non of them should need execute permission (see question about ruby/php above) I would assume that rw-rw-r-- permission would be all that is needed and completely safe since these four entities are run by trusted personal (see #2) and all other users on the system only have read access. Update 3: This is for personal development machines and private company servers. No random "web customers" like a shared host. Update 4: This article by slicehost seems to be the best at explaining what is needed to setup permissions for your www folder. However, I'm not sure what user or group apache/nginx with PHP OR svn/git run as and how to change them. Update 5: I have (I think) finally found a way to get this all to work (answer below). However, I don't know if this is the correct and SECURE way to do this. Therefore I have started a bounty. The person that has the best method of securing and managing the www directory wins.

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• When searching in Outlook, encountered this error "Instant Search encountered a problem while trying

  - by Imagineer

  Sometime when searching for certain keyword, I get this error "Instant Search encountered a problem while trying to display search results. Modifying your query may resolve this problem." I have enabled Outlook logging to determine what is the error as suggested by someone in other forum. but I haven't had a clue how to decipher it. 2010.05.11 09:38:10 <<<< Logging Started (level is LTF_TRACE) >>>> 2010.05.11 09:38:10 HELPER::Initialize called 2010.05.11 09:38:10 Initializing: Finding a Transport 2010.05.11 09:38:10 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000 2010.05.11 09:38:10 MAPI XP Call: TransportLogon, hr = 0x8004011d 2010.05.11 09:38:10 MAPI XP Call: Shutdown, hr = 0x00000000 2010.05.11 09:38:10 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000 2010.05.11 09:38:10 MAPI Status: (-- -- ---/--- -- ---) 2010.05.11 09:38:10 MAPI XP Call: TransportLogon, hr = 0x00000000 2010.05.11 09:38:10 Initializing: Found a transport, Error code = 0x00000000 2010.05.11 09:38:10 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 4, cUids = 1 2010.05.11 09:38:10 MAPI XP Call: RegisterOptions, hr = 0x00000000, cOptions = 2 2010.05.11 09:38:10 MAPI Status: (IN -- ---/OUT -- ---) 2010.05.11 09:38:10 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000 2010.05.11 09:38:10 HELPER::Initialize done, Error code = 0x00000000 2010.05.11 09:38:10 HELPER::GetCapabilities called, Error code = 0x00000000 2010.05.11 09:38:10 Microsoft Exchange: Synch operation started (flags = 00000031) 2010.05.11 09:38:10 Microsoft Exchange: StartImport(flags = 00000000, max msg = ffffffff): full items 2010.05.11 09:38:10 Microsoft Exchange: UploadItems: 0 messages to send 2010.05.11 09:38:11 Starting the Spooling Cycle 2010.05.11 09:38:11 MAPI Status: (IN fl ---/OUT -- ---) 2010.05.11 09:38:11 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001c 2010.05.11 09:38:11 MAPI XP Call: Poll, hr = 0x00000000, cPollCount = 855 2010.05.11 09:38:11 Progress: Receiving message (message 1 out of 856, size unknown) 2010.05.11 09:38:11 Downloading one message 2010.05.11 09:38:11 Transport tightly coupled with store, download is NOOP 2010.05.11 09:38:11 Downloading done, Error code = 0x8004010f 2010.05.11 09:38:11 MAPI Status: (IN -- ---/OUT -- ---) 2010.05.11 09:38:11 FINISHED MAPI TASK 2010.05.11 09:38:11 Microsoft Exchange: ReportStatus: RSF_COMPLETED, hr = 0x00000000 2010.05.11 09:38:11 Finishing the Spooling Cycle, Error code = 0x00000000 2010.05.11 09:38:11 EXECUTING EndSession MAPI TASK 2010.05.11 09:38:11 Starting the Simplified Transfer Cycle 2010.05.11 09:38:11 MAPI XP Call: Poll, hr = 0x00000000, iMsgsReceived = 0, cPollCount = 855 2010.05.11 09:38:11 Progress: Receiving message (message 1 out of 856, size unknown) 2010.05.11 09:38:11 Downloading one message 2010.05.11 09:38:11 MAPI Status: (IN -- act/OUT -- ---) 2010.05.11 09:38:11 MAPI Status: (IN -- ---/OUT -- ---) 2010.05.11 09:38:11 Downloading done, Error code = 0x8004010f 2010.05.11 09:38:11 Finishing the Spooling Cycle, Error code = 0x00000000 2010.05.11 09:38:11 FINISHED MAPI TASK 2010.05.11 09:38:11 Microsoft Exchange: ReportStatus: RSF_COMPLETED, hr = 0x00000000 2010.05.11 09:38:11 Microsoft Exchange: Synch operation completed 2010.05.11 10:08:15 Microsoft Exchange: Synch operation started (flags = 00000031) 2010.05.11 10:08:15 Microsoft Exchange: StartImport(flags = 00000000, max msg = ffffffff): full items 2010.05.11 10:08:15 Microsoft Exchange: UploadItems: 0 messages to send 2010.05.11 10:08:16 Starting the Spooling Cycle 2010.05.11 10:08:16 MAPI Status: (IN fl ---/OUT -- ---) 2010.05.11 10:08:16 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001c 2010.05.11 10:08:16 MAPI XP Call: Poll, hr = 0x00000000, cPollCount = 858 2010.05.11 10:08:16 Progress: Receiving message (message 1 out of 859, size unknown) 2010.05.11 10:08:16 Downloading one message 2010.05.11 10:08:16 Transport tightly coupled with store, download is NOOP 2010.05.11 10:08:16 Downloading done, Error code = 0x8004010f 2010.05.11 10:08:16 MAPI Status: (IN -- ---/OUT -- ---) 2010.05.11 10:08:16 FINISHED MAPI TASK 2010.05.11 10:08:16 Microsoft Exchange: ReportStatus: RSF_COMPLETED, hr = 0x00000000 2010.05.11 10:08:16 Finishing the Spooling Cycle, Error code = 0x00000000 2010.05.11 10:08:16 EXECUTING EndSession MAPI TASK 2010.05.11 10:08:16 Starting the Simplified Transfer Cycle 2010.05.11 10:08:16 MAPI XP Call: Poll, hr = 0x00000000, iMsgsReceived = 0, cPollCount = 858 2010.05.11 10:08:16 Progress: Receiving message (message 1 out of 859, size unknown) 2010.05.11 10:08:16 Downloading one message 2010.05.11 10:08:16 MAPI Status: (IN -- act/OUT -- ---) 2010.05.11 10:08:16 MAPI Status: (IN -- ---/OUT -- ---) 2010.05.11 10:08:16 Downloading done, Error code = 0x8004010f 2010.05.11 10:08:16 Finishing the Spooling Cycle, Error code = 0x00000000 2010.05.11 10:08:16 FINISHED MAPI TASK 2010.05.11 10:08:16 Microsoft Exchange: ReportStatus: RSF_COMPLETED, hr = 0x00000000 2010.05.11 10:08:16 Microsoft Exchange: Synch operation completed 2010.05.11 10:09:48 HELPER::Uninitialize called 2010.05.11 10:09:48 MAPI Status: (-- -- ---/--- -- ---) 2010.05.11 10:09:48 MAPI XP Call: TransportNotify(END_IN|END_OUT), hr = 0x00000000 2010.05.11 10:09:48 MAPI XP Call: TransportLogoff in EMSMDB.DLL, hr = 0x00000000 2010.05.11 10:09:48 MAPI XP Call: Shutdown, hr = 0x00000000 2010.05.11 10:09:48 Resource manager terminated I'm running Outlook 2007 SP1 in Citrix environment and should be running in Cache Mode. In my Outlook Tools-Options-Search Option, there is nothing under indexing. Any help is greatly appreciated! Thank you.

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• apache2 namevirtualhost resolving wrong site

  - by joe

  Running apache 2.2.6. I'm setting up a development environment. dev and production will be hosted on the same machine, same IP address. DNS entries like prod.domain.com and dev.domain.com point to the same IP. * Imprortant: it is required that dev and prod are otherwise completely separate. Each will run it's own apache instance. Each will use it's own apache configuration. Each, prod and dev, will host http and https. I have this set up and working, but not as restrictive as I'd like. For instance, the production config: NameVirtualHost *:80 NameVirtualHost *:443 <VirtualHost *:80 > ServerName prod.domain.com # ... etc </VirtualHost> <VirtualHost *:443 > ServerName prod.domain.com # ... etc </VirtualHost> The dev site is set up similarly, using ports 8080 and 4443. Each site works fine. But assuming both apaches are running, one can also hit "cross-site" by mistake. So, inadvertently hitting prod.domain.com:8080 successfully returns a page from the dev site. It would be much better if this failed completely. This is a bit more difficult to solve (for me) because of the need for two apache configs. If all in one, the single process would have full knowledge of everything. So, I tried to solve this with brute force, including virtual hosts for the "other" site, with something that would fail, like no access to documentroot. But apache then inexplicably finds the "wrong" virtual host. Here's the full config for production, with the dummy dev configs. NameVirtualHost *:80 NameVirtualHost *:443 # ---------------------------------------------- # DUMMY HOSTS <VirtualHost *:8080 > ServerName dev.domain.com:8080 DocumentRoot /tmp/ <Directory /tmp/ > Order deny,allow Deny from all </Directory> </VirtualHost> <VirtualHost *:4443 > ServerName dev.domain.com:4443 DocumentRoot /tmp/ <Directory /tmp/ > Order deny,allow Deny from all </Directory> </VirtualHost> # ---------------------------------------------- # REAL PRODUCTION HOSTS <VirtualHost *:80 > ServerName prod.domain.com:80 DocumentRoot /something/valid/ <Directory /something/valid/> Order allow,deny Allow from all </Directory> </VirtualHost> <VirtualHost *:443 > ServerName prod.domain.com:443 DocumentRoot /something/valid/ <Directory /something/valid/> Order allow,deny Allow from all </Directory> # .... other valid ssl setup </VirtualHost> Here's the strange thing. With this configuration, a prod.domain.com:80 hit succeeds. But a prod.domain.com:443 hit fails, because it finds the dev.domain.com:4443 instead. I've also tried removing the port from the ServerName, but it still doesn't work. Sorry for the long question. Hopefully this is enough information. Thanks in advance for any help.

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• Vagrant (Virtualbox) host-only multiple node networking issue

  - by Lorin Hochstein

  I'm trying to use a multi-VM vagrant environment as a testbed for deploying OpenStack, and I've run into a networking problem with trying to communicate from one VM, to a VM-inside-of-a-VM. I have two Vagrant nodes, a cloud controller node and a compute node. I'm using host-only networking. My Vagrantfile looks like this: Vagrant::Config.run do |config| config.vm.box = "precise64" config.vm.define :controller do |controller_config| controller_config.vm.network :hostonly, "192.168.206.130" # eth1 controller_config.vm.network :hostonly, "192.168.100.130" # eth2 controller_config.vm.host_name = "controller" end config.vm.define :compute1 do |compute1_config| compute1_config.vm.network :hostonly, "192.168.206.131" # eth1 compute1_config.vm.network :hostonly, "192.168.100.131" # eth2 compute1_config.vm.host_name = "compute1" compute1_config.vm.customize ["modifyvm", :id, "--memory", 1024] end end When I try to start up a (QEMU-based) VM, it boots successfully on compute1, and its virtual nic (vnet0) is connected via a bridge, br100: root@compute1:~# brctl show 100 bridge name bridge id STP enabled interfaces br100 8000.08002798c6ef no eth2 vnet0 When the QEMU VM makes a request to the DHCP server (dnsmasq) running on controller, I can see the request reaches the controller because of the output on the syslog on the controller: Aug 6 02:34:56 precise64 dnsmasq-dhcp[12042]: DHCPDISCOVER(br100) fa:16:3e:07:98:11 Aug 6 02:34:56 precise64 dnsmasq-dhcp[12042]: DHCPOFFER(br100) 192.168.100.2 fa:16:3e:07:98:11 However, the DHCPOFFER never makes it back to the VM running on compute1. If I watch the requests using tcpdump on the vboxnet3 interface on my host machine that runs Vagrant (Mac OS X), I can see both the requests and the replies $ sudo tcpdump -i vboxnet3 -n port 67 or port 68 tcpdump: WARNING: vboxnet3: That device doesn't support promiscuous mode (BIOCPROMISC: Operation not supported on socket) tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on vboxnet3, link-type EN10MB (Ethernet), capture size 65535 bytes 22:51:20.694040 IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP, Request from fa:16:3e:07:98:11, length 280 22:51:20.694057 IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP, Request from fa:16:3e:07:98:11, length 280 22:51:20.696047 IP 192.168.100.1.67 > 192.168.100.2.68: BOOTP/DHCP, Reply, length 311 22:51:23.700845 IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP, Request from fa:16:3e:07:98:11, length 280 22:51:23.700876 IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP, Request from fa:16:3e:07:98:11, length 280 22:51:23.701591 IP 192.168.100.1.67 > 192.168.100.2.68: BOOTP/DHCP, Reply, length 311 22:51:26.705978 IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP, Request from fa:16:3e:07:98:11, length 280 22:51:26.705995 IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP, Request from fa:16:3e:07:98:11, length 280 22:51:26.706527 IP 192.168.100.1.67 > 192.168.100.2.68: BOOTP/DHCP, Reply, length 311 But, if I tcpdump on eth2 on compute, I only see the requests, not the replies: root@compute1:~# tcpdump -i eth2 -n port 67 or port 68 tcpdump: WARNING: eth2: no IPv4 address assigned tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on eth2, link-type EN10MB (Ethernet), capture size 65535 bytes 02:51:20.240672 IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP, Request from fa:16:3e:07:98:11, length 280 02:51:23.249758 IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP, Request from fa:16:3e:07:98:11, length 280 02:51:26.258281 IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP, Request from fa:16:3e:07:98:11, length 280 At this point, I'm stuck. I'm not sure why the DHCP replies aren't making it to the compute node. Perhaps it has something to do with the configuration of the VirtualBox virtual switch/router? Note that eth2 interfaces on both nodes have been set to promiscuous mode.

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• DNS lookups failing somewhere between firewall and router

  - by TessellatingHeckler

  we have a setup of ADSL line - Cisco 837 ADSL router - Zyxel ZyWall 35 firewall/NAT - Switch == Intel load balanced NICS in a server. It has been fine for years, suddenly DNS resolution stopped working on the server. No changes that I know of, so I can't work backwards from there. It was configured with the ISP's DNS servers, neither network device does DNS relaying. Wireshark shows the request go out but nothing comes back. The server networking stack seems OK though, because if we query an internal DNS server on a remote site, that works. I can logon to the Cisco, and DNS resolves OK from the command line. I can logon to the ZyWall, and DNS does not resolve from the command line. So the problem seems to be the firewall, patch cable or router, yes? On the router: interface Ethernet0 ip address aaa.bbb.ccc.ddd 255.255.255.ddd ip tcp adjust-mss 1450 hold-queue 100 out On the firewall: DNS server set to 8.8.8.8 (Google's), DNS traffic allowed LAN-WAN. What else should I look for? Update: Following This guide I've got traffic logging on the Cisco. I have also got access to a public DNS server which I can run tcpdump on to see things from the other side. And as per the below comments, I've tested with Dig and see that DNS over TCP works, and over UDP does not. Currently: DNS request from the server using TCP shows up in the firewall log, and in the Cisco log, and in tcpdump on the DNS server, the answer comes back, it works fine. DNS request from the server using UDP shows up in the firewall log, and in the Cisco log, does NOT show in tcpdump on the DNS server, times out. DNS request from the cisco (using UDP) does show up in tcpdump on the DNS server, answer received, works fine. Ping requests from the server and the cisco to the DNS server show up in tcpdump on the DNS server. DNS request from the server using UDP does show up on the firewall. Summary: TCP seems fine throughought. UDP works over the ADSL and to the Cisco, and it works from the server to the Cisco, but it doesn't cross the Cisco properly, it seems. I did see the Cisco showing as connected at 10Mb/full-duplex internally, and the firewall showing as 100Mb/full-duplex externally. I have forced the firewall to 10Mb and rebooted both devices. That seemed to help get UDP traffic (server-firewall-cisco) instead of (server-firewall), but did not fix it. Update: Sanitized Cisco config: version 12.2 no service pad service timestamps debug datetime msec service timestamps log datetime msec service password-encryption ! hostname cisco ! logging queue-limit 100 enable secret 5 {password} enable password 7 {password} ! ip subnet-zero ip domain name example.org ip name-server {nameserver_IP} ! ! ip audit notify log ip audit po max-events 100 no ftp-server write-enable ! interface Ethernet0 ip address {Inside_public_IP} 255.255.255.248 ip tcp adjust-mss 1460 hold-queue 100 out ! interface ATM0 no ip address no atm ilmi-keepalive pvc 0/38 encapsulation aal5mux ppp dialer dialer pool-member 1 ! dsl operating-mode auto ! interface Dialer1 ip unnumbered Ethernet0 encapsulation ppp dialer pool 1 dialer idle-timeout 0 dialer persistent no cdp enable ppp chap hostname {ADSL_Username} ppp chap password 7 {ADSL_Password} ! ip classless ip route 0.0.0.0 0.0.0.0 Dialer1 no ip http server no ip http secure-server ! access-list 23 permit {IP} dialer-list 1 protocol ip permit no cdp run snmp-server enable traps tty ! {con, vty} end

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• How to setup linux permissions the WWW folder?

  - by Xeoncross

  Updated Summery The /var/www directory is owned by root:root which means that no one can use it and it's entirely useless. Since we all want a web server that actually works (and no-one should be logging in as "root"), then we need to fix this. Only two entities need access. PHP/Perl/Ruby/Python all need access to the folders and files since they create many of them (i.e. /uploads/). These scripting languages should be running under nginx or apache (or even some other thing like FastCGI for PHP). The developers How do they get access? I know that someone, somewhere has done this before. With however-many billions of websites out there you would think that there would be more information on this topic. I know that 777 is full read/write/execute permission for owner/group/other. So this doesn't seem to be needed as it leaves random users full permissions. What permissions are need to be used on /var/www so that... Source control like git or svn Users in a group like "websites" (or even added to "www-data") Servers like apache or lighthttpd And PHP/Perl/Ruby can all read, create, and run files (and directories) there? If I'm correct, Ruby and PHP scripts are not "executed" directly - but passed to an interpreter. So there is no need for execute permission on files in /var/www...? Therefore, it seems like the correct permission would be chmod -R 1660 which would make all files shareable by these four entities all files non-executable by mistake block everyone else from the directory entirely set the permission mode to "sticky" for all future files Is this correct? Update: I just realized that files and directories might need different permissions - I was talking about files above so i'm not sure what the directory permissions would need to be. Update 2: The folder structure of /var/www changes drastically as one of the four entities above are always adding (and sometimes removing) folders and sub folders many levels deep. They also create and remove files that the other 3 entities might need read/write access to. Therefore, the permissions need to do the four things above for both files and directories. Since non of them should need execute permission (see question about ruby/php above) I would assume that rw-rw-r-- permission would be all that is needed and completely safe since these four entities are run by trusted personal (see #2) and all other users on the system only have read access. Update 3: This is for personal development machines and private company servers. No random "web customers" like a shared host. Update 4: This article by slicehost seems to be the best at explaining what is needed to setup permissions for your www folder. However, I'm not sure what user or group apache/nginx with PHP OR svn/git run as and how to change them. Update 5: I have (I think) finally found a way to get this all to work (answer below). However, I don't know if this is the correct and SECURE way to do this. Therefore I have started a bounty. The person that has the best method of securing and managing the www directory wins.

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• Centos/OVH: public IP on KVM virtual machine

  - by Sébastien

  Since a few days, I'm trying to configure my KVM vm to have a public IP address, without any success. First, I'm on OVH, and you need to know they don't allow networking from different mac addresses. I have so registered a virtual mac address associated with my failover IP Here's my configuration: Guest wanted IP: 46.105.40.x Host IP: 176.31.240.x Host configuration dummy0 interface: ifcfg-dummy0 BOOTPROTO=static IPADDR=10.0.0.1 NETMASK=255.0.0.0 ONBOOT=yes NM_CONTROLLED=no ARP=yes BRIDGE=br0 br0 bridge: ifcfg-br0 DEVICE=br0 TYPE=Bridge DELAY=0 ONBOOT=yes BOOTPROTO=static IPADDR=192.168.1.1 NETMASK=255.255.255.0 PEERDNS=yes NM_CONTROLLED=no ARP=yes Failover ip is redirected to the br0 bridge with ip route add 46.105.40.xxx dev br0 > cat /proc/sys/net/ipv4/ip_forward 1 > cat /proc/sys/net/ipv4/conf/vnet0/proxy_arp 1 > route -n Destination Gateway Genmask Flags Metric Ref Use Iface 0.0.0.0 176.31.240.254 0.0.0.0 UG 0 0 0 eth0 46.105.40.x 0.0.0.0 255.255.255.255 UH 0 0 0 br0 176.31.240.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0 192.168.1.0 0.0.0.0 255.255.255.0 U 0 0 0 br0 Guest configuration: KVM: <interface type='bridge'> <mac address='02:00:00:30:22:05'/> <source bridge='br0'/> <address type='pci' domain='0x0000' bus='0x00' slot='0x06' function='0x0'/> </interface> I've borrowed most of the OVH configuration here (in french, http://guides.ovh.com/BridgeClient) for the guest configuration eth0 interface: ifcfg-eth0 DEVICE="eth0" BOOTPROTO=none HWADDR="02:00:00:30:22:05" NM_CONTROLLED="yes" ONBOOT="yes" TYPE="Ethernet" UUID="e9138469-0d81-4ee6-b5ab-de0d7d17d1c8" USERCTL=no PEERDNS=yes IPADDR=46.105.40.xxx NETMASK=255.255.255.255 GATEWAY=176.31.240.254 ARP=yes For the routes, I have in route-eth0: 176.31.240.254 dev eth0 default via 176.31.240.254 dev eth0 With this configuration, I don't have any access to the internet. The only thing I can do is to ping the public ip of the host, nothing more. My final conclusion is that the route does not work, because, when, on the guest, I run ping 8.8.8.8, I have, on the host: > tcpdump -i vnet0 icmp tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on br0, link-type EN10MB (Ethernet), capture size 65535 bytes 13:38:09.009324 IP 46-105-40-xxx.kimsufi.com > google-public-dns-a.google.com: ICMP echo request, id 50183, seq 1, length 64 13:38:09.815344 IP 46-105-40-xxx.kimsufi.com > google-public-dns-a.google.com: ICMP echo request, id 50183, seq 2, length 64 I never get the ping reply, only the request. It seems Guest - Host communication is fine. On eth0: > tcpdump -i eth0 icmp tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on eth0, link-type EN10MB (Ethernet), capture size 65535 bytes 13:39:40.240561 IP 46-105-40-xxx.kimsufi.com > google-public-dns-a.google.com: ICMP echo request, id 50439, seq 1, length 64 13:39:40.250161 IP google-public-dns-a.google.com > 46-105-40-xxx.kimsufi.com: ICMP echo reply, id 50439, seq 1, length 64 I have the request and the reply on eth0, but reply is not forwarded to the bridge. I really don't understand why, I though it was the aim of the route to do that! IPtables is disabled on both host and guest. I really hope some of you will be able to help me! Many thanks in advance, Sébastien

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• Cannot Start MySQL Server on Fresh MAMP Install

  - by alexpelan

  I'm using Mac OS X 10.6.2 on my Macbook Pro. I can get the apache server to start, but not the mysql server, on both the default apache and default MAMP ports. When I try to go to my start page, I get the message "Error: Could not connect to MySQL server!" . Here's what's in my mysql error log: 00513 02:00:07 mysqld_safe mysqld from pid file /Applications/MAMP/tmp/mysql/mysql.pid ended 100513 02:00:16 mysqld_safe Starting mysqld daemon with databases from /Applications/MAMP/db/mysql 100513 2:00:16 [Warning] The syntax '--log_slow_queries' is deprecated and will be removed in a future release. Please use '--slow_query_log'/'--slow_query_log_file' instead. 100513 2:00:16 [Warning] You have forced lower_case_table_names to 0 through a command-line option, even though your file system '/Applications/MAMP/db/mysql/' is case insensitive. This means that you can corrupt a MyISAM table by accessing it with different cases. You should consider changing lower_case_table_names to 1 or 2 100513 2:00:16 [Warning] One can only use the --user switch if running as root 100513 2:00:16 [Note] Plugin 'FEDERATED' is disabled. 100513 2:00:16 [Note] Plugin 'ndbcluster' is disabled. InnoDB: Error: log file /usr/local/mysql/data/ib_logfile0 is of different size 0 5242880 bytes InnoDB: than specified in the .cnf file 0 16777216 bytes! 100513 2:00:16 [ERROR] Plugin 'InnoDB' init function returned error. 100513 2:00:16 [ERROR] Plugin 'InnoDB' registration as a STORAGE ENGINE failed. 100513 2:00:16 [ERROR] /Applications/MAMP/Library/libexec/mysqld: unknown option '--skip-bdb' 100513 2:00:16 [ERROR] Aborting 100513 2:00:16 [Note] /Applications/MAMP/Library/libexec/mysqld: Shutdown complete 100513 02:00:16 mysqld_safe mysqld from pid file /Applications/MAMP/tmp/mysql/mysql.pid ended A couple of things: 1) There are a bunch of different .cnf files that come with MAMP (my-huge, my-medium, etc.)...how can I tell which one is actually being used? 2) I deleted the ib_logfile0 and ib_logfile1 as recommended by another post on serverfault, and then ended up with more errors: 100519 16:01:30 InnoDB: Log file /usr/local/mysql/data/ib_logfile0 did not exist: new to be created InnoDB: Setting log file /usr/local/mysql/data/ib_logfile0 size to 16 MB InnoDB: Database physically writes the file full: wait... 100519 16:01:30 InnoDB: Log file /usr/local/mysql/data/ib_logfile1 did not exist: new to be created InnoDB: Setting log file /usr/local/mysql/data/ib_logfile1 size to 16 MB InnoDB: Database physically writes the file full: wait... InnoDB: The log sequence number in ibdata files does not match InnoDB: the log sequence number in the ib_logfiles! 100519 16:01:31 InnoDB: Database was not shut down normally! InnoDB: Starting crash recovery. InnoDB: Reading tablespace information from the .ibd files... InnoDB: Restoring possible half-written data pages from the doublewrite InnoDB: buffer... 100519 16:01:31 InnoDB: Started; log sequence number 0 44556 100519 16:01:31 [ERROR] /Applications/MAMP/Library/libexec/mysqld: unknown option '--skip-bdb' 100519 16:01:31 [ERROR] Aborting And then I got this the next time I tried to run it: InnoDB: Unable to lock /usr/local/mysql/data/ibdata1, error: 35 InnoDB: Check that you do not already have another mysqld process InnoDB: using the same InnoDB data or log files. Sorry that this is a lot of information, but I don't want to leave anything out. Thanks.

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• Outlook 2007 Does Not Accept Login Credentials, OWA Webmail Does. Troubleshooting Advice?

  - by Chris

  I am trying to connect Outlook 2007 to Exchange (Hosted Exchange from Rackspace). Soon, I will need to roll this out for our entire office. With the Exchange account added to Outlook, Outlook starts up and asks for the user's username and password. Unfortunately, it doesn't like the password I use for it. I can confirm this username (email address) and password combo works by using Outlook WebMail, and another user (in another network/office) confirmed the Exchange account does work within his Outlook client. In my network/office, I can confirm that an Outlook 2007 client (under Windows 7) can connect to the Hosted Exchange server from Rackspace. However, I have not been able to get Outlook 2007 (under Windows XP SP3) to connect to the very same Exchange server Outlook 2007 (under Windows 7) can connect to. Outlook continuously prompts me for the username and password and does not accept the correct combination. Now, regarding the Outlook client that cannot connect/login to Exchange: The user has full admin rights on the workstation We do not run a domain controller/LDAP The firewall on the workstation has been disabled Real time file scanning in Microsoft Security Essentials has been disabled There are no virus scanning applications that would interface with Outlook or an email server. The Exchange account is setup to run on a newly created Outlook profile The network firewall does not log any blocked attempts A packet capture at the router reveals communication between the workstation and the Exchange server or proxy (though, this is SSL encrypted, so I don't know what the computers are saying) I have applied a fix (Added DWORD value of 0 for DefConnectOpts under HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\RPC) that was recommended to make RPC function when the workstation does not have a default gateway set. Workstation is configured as DHCP. This fix did nothing, and it may be worth noting the RPC subkey was not present until I added it. RPC service is running on the workstation The program is not running under any compatibility mode. Side note: Outlook 2007 installs with compatibility mode for XP enabled by default in windows 7. Outlook 2007 will not even try to connect to exchange if this compatibility mode is checked. In windows xp, I tried checking compatibility mode for windows 2000, and was unable to connect to exchange as well. Here is the specific configuration I've used in a blank outlook profile: Microsoft Exchange Server: ##MASKED##-MBX-C18.mex07a.mlsrvr.com Username: (Full Email Address: [email protected]) Password: ##MASKED## Outlook Anywhere: Connect to Microsoft Exchange using HTTP Exchange Proxy Settings: Proxy Server: mex07a.emailsrvr.com Check "Connect using SSL only" Under "Only connect to proxy servers...", enter: msstd:mex07a.emailsrvr.com Check "On fast networks, connect using HTTP first, then connect using TCP/IP" Check "On slow networks, connect using HTTP first, then connect using TCP/IP" Proxy authentication settings: Basic Authentication Notes: mex07a.mlsrvr.com and mex07a.emailsrvr.com may look incorrect at first glance, but this is not a typo - these instructions were handed down from rackspace and are confirmed to be working, just not on this workstation. I have tried to use the RpcPing utility but must have been using it wrong. I got as far as "Bad Interface Descriptor". It would seem to me getting Outlook and Exchange to work together would be a breeze, especially since everything is done over port 80 with web services. Unfortunately, the user is stuck with WebMail access only, because Outlook won't accept the Exchange credentials. Do you have any ideas of other things I could try to debug this issue further? Any and all help is greatly appreciated. Thank you! -Chris

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• Choice of an OS for a home ZFS NAS

  - by OlafM

  I am preparing a home NAS with an old Athlon 64 X2 3800+, 4 GB ECC RAM, Asus M2V MX motherboard, and a single 3 TB WDC Green (another one as mirror may be installed in the future). It's the cheapest solution I found that includes ECC memory and the higher energy consumption is offset by the lower (zero) cost of acquisition. The system will be used for: music storage and stream to other desktop computers; storage of the scanned dia slides (3-4k slides, 180 MB TIFF each one plus reduced quality JPEG version); stream of these photos to a local iPad 2 (maybe Plex App? not yet sure); (one additional) remote backup via rsync/ssh or ZFS send/receive. It will be controlled via remote ssh, maybe VNC, no monitor attached. Absolute requirement is a reliable ZFS solution, plus the ability to easily install packets/software/virtual machines and to update remotely (I will be the admin and I don't live near the NAS). I have mainly three options: NAS4free/FreeNAS OpenIndiana Solaris Express 11 (yeah yeah I know the license requirements, I will write a perl script on it to count it as development machine). Problems: NAS4free/FreeNAS (I tested only NAS4free) required embedded installation for remote upgrading, but full install for easy addition of software packets. Since I need at least AirVideo Server (linux/win) and Plex App (win/linux) to stream the photos and some videos to iPad (they both require virtualbox), but I cannot be there to install updates, NAS4free/FreeNAS are excluded. http://www.nas4free.org/general_information.html explains the issue: embedded can be remotely updated, full cannot. Solaris has also another advantage: Crashplan client supports Solaris and I'm already using it for other backups. I would like to leave the option open, even if I will be doing backups probably through zfs send/receive. NexentaStor was left out because zfs send/receive are not included in the free version. The question is now Solaris 11 Express over OpenIndiana. To ease the management, I will be using http://www.napp-it.org Which one would you suggest and why? I found lots of informations and it's difficult for me to decide. I think (from the napp-it manual) that Solaris has some additional options for SMB shares, but are they really needed at home? I think I won't even use ACLs, since normal unix-style permissions are enough. OpenIndiana has maybe more frequent updates (Solaris offers only security updates between releases), but again, do I need them? I don't think so. Moreover, this is a NAS that has to work and nothing else, I cannot risk having problems that require me to access the server. Isn't OpenIndiana a bit more... cutting edge (in the Solaris world)? I'm just asking, no need to focus on this for the answer :-) I would limit myself to these two options (SE11.1/OI) also because I will be making a NAS for me in the future (where high performances with Mac shares are also required) and Solaris has kernel support for AFP. I will use this server to gather experience as well. After this long question, thanks in advance! If you need additional info, let me know and I will update this post.

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• Proliant server will not accept new hard disks in RAID 1+0?

  - by Leigh

  I have a HP ProLiant DL380 G5, I have two logical drives configured with RAID. I have one logical drive RAID 1+0 with two 72 gb 10k sas 1 port spare no 376597-001. I had one hard disk fail and ordered a replacement. The configuration utility showed error and would not rebuild the RAID. I presumed a hard disk fault and ordered a replacement again. In the mean time I put the original failed disk back in the server and this started rebuilding. Currently shows ok status however in the log I can see hardware errors. The new disk has come and I again have the same problem of not accepting the hard disk. I have updated the P400 controller with the latest firmware 7.24 , but still no luck. The only difference I can see is the original drive has firmware 0103 (same as the RAID drive) and the new one has HPD2. Any advice would be appreciated. Thanks in advance Logs from server ctrl all show config Smart Array P400 in Slot 1 (sn: PAFGK0P9VWO0UQ) array A (SAS, Unused Space: 0 MB) logicaldrive 1 (68.5 GB, RAID 1, Interim Recovery Mode) physicaldrive 2I:1:1 (port 2I:box 1:bay 1, SAS, 73.5 GB, OK) physicaldrive 2I:1:2 (port 2I:box 1:bay 2, SAS, 72 GB, Failed array B (SAS, Unused Space: 0 MB) logicaldrive 2 (558.7 GB, RAID 5, OK) physicaldrive 1I:1:5 (port 1I:box 1:bay 5, SAS, 300 GB, OK) physicaldrive 2I:1:3 (port 2I:box 1:bay 3, SAS, 300 GB, OK) physicaldrive 2I:1:4 (port 2I:box 1:bay 4, SAS, 300 GB, OK) ctrl all show config detail Smart Array P400 in Slot 1 Bus Interface: PCI Slot: 1 Serial Number: PAFGK0P9VWO0UQ Cache Serial Number: PA82C0J9VWL8I7 RAID 6 (ADG) Status: Disabled Controller Status: OK Hardware Revision: E Firmware Version: 7.24 Rebuild Priority: Medium Expand Priority: Medium Surface Scan Delay: 15 secs Surface Scan Mode: Idle Wait for Cache Room: Disabled Surface Analysis Inconsistency Notification: Disabled Post Prompt Timeout: 0 secs Cache Board Present: True Cache Status: OK Cache Status Details: A cache error was detected. Run more information. Cache Ratio: 100% Read / 0% Write Drive Write Cache: Disabled Total Cache Size: 256 MB Total Cache Memory Available: 208 MB No-Battery Write Cache: Disabled Battery/Capacitor Count: 0 SATA NCQ Supported: True Array: A Interface Type: SAS Unused Space: 0 MB Status: Failed Physical Drive Array Type: Data One of the drives on this array have failed or has Logical Drive: 1 Size: 68.5 GB Fault Tolerance: RAID 1 Heads: 255 Sectors Per Track: 32 Cylinders: 17594 Strip Size: 128 KB Full Stripe Size: 128 KB Status: Interim Recovery Mode Caching: Enabled Unique Identifier: 600508B10010503956574F305551 Disk Name: \\.\PhysicalDrive0 Mount Points: C:\ 68.5 GB Logical Drive Label: A0100539PAFGK0P9VWO0UQ0E93 Mirror Group 0: physicaldrive 2I:1:2 (port 2I:box 1:bay 2, S Mirror Group 1: physicaldrive 2I:1:1 (port 2I:box 1:bay 1, S Drive Type: Data physicaldrive 2I:1:1 Port: 2I Box: 1 Bay: 1 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 73.5 GB Rotational Speed: 10000 Firmware Revision: 0103 Serial Number: B379P8C006RK Model: HP DG072A9B7 PHY Count: 2 PHY Transfer Rate: Unknown, Unknown physicaldrive 2I:1:2 Port: 2I Box: 1 Bay: 2 Status: Failed Drive Type: Data Drive Interface Type: SAS Size: 72 GB Rotational Speed: 15000 Firmware Revision: HPD9 Serial Number: D5A1PCA04SL01244 Model: HP EH0072FARUA PHY Count: 2 PHY Transfer Rate: Unknown, Unknown Array: B Interface Type: SAS Unused Space: 0 MB Status: OK Array Type: Data Logical Drive: 2 Size: 558.7 GB Fault Tolerance: RAID 5 Heads: 255 Sectors Per Track: 32 Cylinders: 65535 Strip Size: 64 KB Full Stripe Size: 128 KB Status: OK Caching: Enabled Parity Initialization Status: Initialization Co Unique Identifier: 600508B10010503956574F305551 Disk Name: \\.\PhysicalDrive1 Mount Points: E:\ 558.7 GB Logical Drive Label: AF14FD12PAFGK0P9VWO0UQD007 Drive Type: Data physicaldrive 1I:1:5 Port: 1I Box: 1 Bay: 5 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 300 GB Rotational Speed: 10000 Firmware Revision: HPD4 Serial Number: 3SE07QH300009923X1X3 Model: HP DG0300BALVP Current Temperature (C): 32 Maximum Temperature (C): 45 PHY Count: 2 PHY Transfer Rate: Unknown, Unknown physicaldrive 2I:1:3 Port: 2I Box: 1 Bay: 3 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 300 GB Rotational Speed: 10000 Firmware Revision: HPD4 Serial Number: 3SE0AHVH00009924P8F3 Model: HP DG0300BALVP Current Temperature (C): 34 Maximum Temperature (C): 47 PHY Count: 2 PHY Transfer Rate: Unknown, Unknown physicaldrive 2I:1:4 Port: 2I Box: 1 Bay: 4 Status: OK Drive Type: Data Drive Interface Type: SAS Size: 300 GB Rotational Speed: 10000 Firmware Revision: HPD4 Serial Number: 3SE08NAK00009924KWD6 Model: HP DG0300BALVP Current Temperature (C): 35 Maximum Temperature (C): 47 PHY Count: 2 PHY Transfer Rate: Unknown, Unknown

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• DRBD not syncing between my nodes when IP is reset

  - by ramdaz

  I am trying to setup DRBD by following the article at http://www.howtoforge.com/setting-up-network-raid1-with-drbd-on-ubuntu-11.10-p2 I am using Ubuntu 10.04 DRBD - 8.3.11 In the first run I had everything working perfectly and when shifting the systems to a production environment I decided to restart the Meta Data creation part and start from scratch. The IPs had changed entirely in the production environment. Issuing drdbadm create-md r0 in both the servers runs successfully. But when I do "drbdadm -- --overwrite-data-of-peer primary all" on the primary it fails to start the re sync. My config file is as given below resource r0 { protocol C; syncer { rate 50M; } startup { wfc-timeout 15; degr-wfc-timeout 60; } net { cram-hmac-alg sha1; shared-secret "aklsadkjlhdbskjndsf8738734jkfkjfkjf"; } on primaryds { device /dev/drbd0; disk /dev/md2; address 172.16.7.1:7788; meta-disk internal; } on secondaryds { device /dev/drbd0; disk /dev/md2; address 172.16.7.3:7788; meta-disk internal; } } Status on primary root at primaryds:~# cat /proc/drbd version: 8.3.7 (api:88/proto:86-91) GIT-hash: ea9e28dbff98e331a62bcbcc63a6135808fe2917 build by root at primaryds, 2012-05-12 15:08:01 0: cs:WFBitMapS ro:Primary/Secondary ds:UpToDate/Inconsistent C r---- ns:0 nr:0 dw:0 dr:200 al:0 bm:0 lo:0 pe:0 ua:0 ap:0 ep:1 wo:b oos:5690352828 Status on secondary root at secondaryds:/etc/drbd.d# cat /proc/drbd version: 8.3.7 (api:88/proto:86-91) GIT-hash: ea9e28dbff98e331a62bcbcc63a6135808fe2917 build by root at secondaryds, 2012-05-12 15:25:25 0: cs:WFBitMapT ro:Secondary/Primary ds:Inconsistent/UpToDate C r---- ns:0 nr:0 dw:0 dr:0 al:0 bm:0 lo:0 pe:0 ua:0 ap:0 ep:1 wo:b oos:5690352828 Log of Primary May 30 13:42:23 primaryds kernel: [ 1584.057076] block drbd0: role( Secondary -> Primary ) disk( Inconsistent -> UpToDate ) May 30 13:42:23 primaryds kernel: [ 1584.086264] block drbd0: Forced to consider local data as UpToDate! May 30 13:42:23 primaryds kernel: [ 1584.086303] block drbd0: Creating new current UUID May 30 13:42:26 primaryds kernel: [ 1586.405551] block drbd0: drbd_sync_handshake: May 30 13:42:26 primaryds kernel: [ 1586.405564] block drbd0: self E8A075F378173D4B:0000000000000004:0000000000000000:0000000000000000 bits:1422588207 flags:0 May 30 13:42:26 primaryds kernel: [ 1586.405574] block drbd0: peer 0000000000000004:0000000000000000:0000000000000000:0000000000000000 bits:1422588207 flags:0 May 30 13:42:26 primaryds kernel: [ 1586.405582] block drbd0: uuid_compare()=2 by rule 30 May 30 13:42:26 primaryds kernel: [ 1586.405587] block drbd0: Becoming sync source due to disk states. May 30 13:42:26 primaryds kernel: [ 1586.405592] block drbd0: Writing the whole bitmap, full sync required after drbd_sync_handshake. May 30 13:42:27 primaryds kernel: [ 1588.171638] block drbd0: 5427 GB (1422588207 bits) marked out-of-sync by on disk bit-map. May 30 13:42:27 primaryds kernel: [ 1588.172769] block drbd0: conn( Connected -> WFBitMapS ) Log in Secondary May 30 13:42:24 secondaryds kernel: [ 1563.304894] block drbd0: peer( Secondary - Primary ) pdsk( Inconsistent - UpToDate ) May 30 13:42:24 secondaryds kernel: [ 1563.339674] block drbd0: drbd_sync_handshake: May 30 13:42:24 secondaryds kernel: [ 1563.339685] block drbd0: self 0000000000000004:0000000000000000:0000000000000000:0000000000000000 bits:1422588207 flags:0 May 30 13:42:24 secondaryds kernel: [ 1563.339695] block drbd0: peer E8A075F378173D4B:0000000000000004:0000000000000000:0000000000000000 bits:1422588207 flags:0 May 30 13:42:24 secondaryds kernel: [ 1563.339703] block drbd0: uuid_compare()=-2 by rule 20 May 30 13:42:24 secondaryds kernel: [ 1563.339709] block drbd0: Becoming sync target due to disk states. May 30 13:42:24 secondaryds kernel: [ 1563.339714] block drbd0: Writing the whole bitmap, full sync required after drbd_sync_handshake. May 30 13:42:26 secondaryds kernel: [ 1565.652342] block drbd0: 5427 GB (1422588207 bits) marked out-of-sync by on disk bit-map. May 30 13:42:26 secondaryds kernel: [ 1565.652965] block drbd0: conn( Connected - WFBitMapT ) The serves are not responding once it reaches this stage. Tried redoing it couple of time but noting happens. Why could the resync not be taking place? I would like some advice? Directions?

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• File copying utility like rsync with error handling like ddrescue, for data recovery from a hard drive with bad sectors or hardware failure

  - by purefusion

  I have a hard drive with either bad blocks or sectors that are failing to read due to potential mechanical issues, such as a bad disk head, bad motor, or some other issue that is causing the hard drive to read data excruciatingly slowly and with lots of read errors. I'm seeing an average of 50 KB/sec, with some reads dropping below 10 KB/sec, and frequently it gets stuck on a file or sector altogether, usually for quite a long time—from 2-10 minutes or more (when using rsync, before it times out). Speed seems to vary wildly, and it gets stuck on files a lot, and when it finally gets "unstuck" it only seems to last for a short burst before it gets stuck again. The drive is also very quiet with only an occasional sound of files copying (usually when it gets stuck/unstuck for a brief time, before getting stuck again). Thus, there are none of those evil sounds that are normally associated with HDD death. Someone suggested that the problems sounded like they might be caused by a misaligned disk head, which requires a lot of re-reads before it finally reads data with success. Sounds plausible, but I digress... Anyway, the problem with rsync is that it seems to have no decent error handling support. Obviously, it wasn't meant for use in recovering data from failing hard drives, but all the so-called "data recovery" utilities out there that are meant for such use usually focus on recovery of deleted files or messed up partitions, rather than copying files off dying hard drives. Deleted file recovery is not what I need, obviously, so perhaps you can understand my disappointment in not being able to find what I'm after yet. Naturally, this is where you'd probably say "You should use ddrescue!" Well, that's all fine and dandy, but I've already got most of the data backed up, so I just want to recover certain files. I'm not concerned with trying to recover a full partition block-by-block as ddrescue does. I am only interested in rescuing just specific files and directories. Ideally, what I'd like is some sort of cross between rsync and ddrescue: something that lets me specify source and destination as directories of normal files like rsync (rather than two full partitions as ddrescue requires), with a way to skip files with errors in an initial run, and then allows me to attempt recovery of those files with errors in a later run (with a slightly altered command, of course), perhaps even offering an option to specify the number of retry attempts ...just like how ddrescue works with blocks, only I want a utility that works with specific files/directories like rsync does. So am I daydreaming here, or does something out there exist that can do this? Or, maybe even a way to make rsync or ddrescue work in such a way? I'm really open to whatever solutions might work, so long as they let me choose which files I want to "rescue", and can skip files with errors in the initial run, and try/retry those errors again later. So far I've tried rsync with the following options, but it often gets stuck on a file for longer than the timeout, and ideally I'd just like it to move on to the next file and come back later to the files it gets stuck on. I don't think that's possible though. Anyway, here's what I've been using up till now: rsync -avP --stats --block-size=512 --timeout=600 /path/to/source/* /path/to/destination/

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• Publishing an Excel spreadsheet using Microsoft SBS 2008 to a web page that is viewable by mobile ph

  - by Dave Heath

  I am getting well out of my “superuser” depth here and would love some support. At work we have an Excel workbook (*.xls format circa Office 2003) which maintains our “engineers” timesheet. This handles what events we are doing across the year and how many “work units” it is. As far as a workbook goes, it is fairly simple with just a few =SUM(range) cells and some linked across sheets (12 sheets, one for each month) It is stored on a server, in a folder that provides “management” with full access and “engineers” with read-only access. The workbook itself is read-only for “engineers” and full access for “management”. I think these permissions are controlled through Active Directory. The workbook is protected with a password, assumingly to allow “management” to edit it even if they are working at a terminal logged in as an “engineer”. This protection prevents “engineers” from going to certain cells to see formulae and therefore editing them. The workbook has a macro which saves and closes it ten minutes after opening. This is to stop other “management” from being locked out by any one person who has logged in with editing privileges. I hope this is making sense to someone... :S Now then, we have Microsoft Small Business Server 2008. We have a shiny new web-based login for when we are offsite so we can get to Exchange webmail and our internal site (which uses Sharepoint 3.0). “Management” would like to be able to publish this timesheet automatically after changes (they don’t want to have to do anything different to what they are currently doing) so that using an iPhone “engineers” can check on it while out of the office. I am currently having a look at “Excel Services” for Office 2007 on TechNet but I am not sure if I am running down the right garden path at the moment. < EDIT This seems to suggest that I have to have Sharepoint Server 2007, with no mention of Sharepoint 3.0... ... "MOSS builds on WSS by adding both core features as well as end user web parts" - Wikipedia entry for Microsoft Office SharePoint Server (MOSS) this is not good news... "...and using the ASP.NET APIs, web parts can be written to extend the functionality of WSS." Wikipedia entry for Windows Sharepoint Services. Could this bring back what I need? Is this good news? Do I need to start learning ASP.NET? This link here implies that we need MOSS to do what I want and the bosses say we aint' getting it. http://serverfault.com/questions/20198/what-is-some-cool-things-you-can-do-with-sharepoint-2007/22128#22128 Back to the drawing board. < /EDIT Please could someone suggest some “further reading” for me to help point me in the right direction or to put me back on the right track. Many thanks. I will try to keep this up to date with how I get on.

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• Choice of an OS for a home ZFS NAS

  - by OlafM

  I am preparing a home NAS with an old Athlon 64 X2 3800+, 4 GB ECC RAM, Asus M2V MX motherboard, and a single 3 TB WDC Green (another one as mirror may be installed in the future). It's the cheapest solution I found that includes ECC memory and the higher energy consumption is offset by the lower (zero) cost of acquisition. The system will be used for: music storage and stream to other desktop computers; storage of the scanned dia slides (3-4k slides, 180 MB TIFF each one plus reduced quality JPEG version); stream of these photos to a local iPad 2 (maybe Plex App? not yet sure); (one additional) remote backup via rsync/ssh or ZFS send/receive. It will be controlled via remote ssh, maybe VNC, no monitor attached. Absolute requirement is a reliable ZFS solution, plus the ability to easily install packets/software/virtual machines and to update remotely (I will be the admin and I don't live near the NAS). I have mainly three options: NAS4free/FreeNAS OpenIndiana Solaris Express 11 (yeah yeah I know the license requirements, I will write a perl script on it to count it as development machine). Problems: NAS4free/FreeNAS (I tested only NAS4free) required embedded installation for remote upgrading, but full install for easy addition of software packets. Since I need at least AirVideo Server (linux/win) and Plex App (win/linux) to stream the photos and some videos to iPad (they both require virtualbox), but I cannot be there to install updates, NAS4free/FreeNAS are excluded. http://www.nas4free.org/general_information.html explains the issue: embedded can be remotely updated, full cannot. Solaris has also another advantage: Crashplan client supports Solaris and I'm already using it for other backups. I would like to leave the option open, even if I will be doing backups probably through zfs send/receive. NexentaStor was left out because zfs send/receive are not included in the free version. The question is now Solaris 11 Express over OpenIndiana. To ease the management, I will be using http://www.napp-it.org Which one would you suggest and why? I found lots of informations and it's difficult for me to decide. I think (from the napp-it manual) that Solaris has some additional options for SMB shares, but are they really needed at home? I think I won't even use ACLs, since normal unix-style permissions are enough. OpenIndiana has maybe more frequent updates (Solaris offers only security updates between releases), but again, do I need them? I don't think so. Moreover, this is a NAS that has to work and nothing else, I cannot risk having problems that require me to access the server. Isn't OpenIndiana a bit more... cutting edge (in the Solaris world)? I'm just asking, no need to focus on this for the answer :-) I would limit myself to these two options (SE11.1/OI) also because I will be making a NAS for me in the future (where high performances with Mac shares are also required) and Solaris has kernel support for AFP. I will use this server to gather experience as well. After this long question, thanks in advance! If you need additional info, let me know and I will update this post. UPDATES Given the first answers, I will strongly suggest the person paying the hardware to insert a second HD. Better 2x2TB than 1x3TB (3 TB is oversized anyway). I was trying to keep the initial costs down to spread them over a longer period, but better having something good from the beginning.

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