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  • Big Data – What is Big Data – 3 Vs of Big Data – Volume, Velocity and Variety – Day 2 of 21

    - by Pinal Dave
    Data is forever. Think about it – it is indeed true. Are you using any application as it is which was built 10 years ago? Are you using any piece of hardware which was built 10 years ago? The answer is most certainly No. However, if I ask you – are you using any data which were captured 50 years ago, the answer is most certainly Yes. For example, look at the history of our nation. I am from India and we have documented history which goes back as over 1000s of year. Well, just look at our birthday data – atleast we are using it till today. Data never gets old and it is going to stay there forever.  Application which interprets and analysis data got changed but the data remained in its purest format in most cases. As organizations have grown the data associated with them also grew exponentially and today there are lots of complexity to their data. Most of the big organizations have data in multiple applications and in different formats. The data is also spread out so much that it is hard to categorize with a single algorithm or logic. The mobile revolution which we are experimenting right now has completely changed how we capture the data and build intelligent systems.  Big organizations are indeed facing challenges to keep all the data on a platform which give them a  single consistent view of their data. This unique challenge to make sense of all the data coming in from different sources and deriving the useful actionable information out of is the revolution Big Data world is facing. Defining Big Data The 3Vs that define Big Data are Variety, Velocity and Volume. Volume We currently see the exponential growth in the data storage as the data is now more than text data. We can find data in the format of videos, musics and large images on our social media channels. It is very common to have Terabytes and Petabytes of the storage system for enterprises. As the database grows the applications and architecture built to support the data needs to be reevaluated quite often. Sometimes the same data is re-evaluated with multiple angles and even though the original data is the same the new found intelligence creates explosion of the data. The big volume indeed represents Big Data. Velocity The data growth and social media explosion have changed how we look at the data. There was a time when we used to believe that data of yesterday is recent. The matter of the fact newspapers is still following that logic. However, news channels and radios have changed how fast we receive the news. Today, people reply on social media to update them with the latest happening. On social media sometimes a few seconds old messages (a tweet, status updates etc.) is not something interests users. They often discard old messages and pay attention to recent updates. The data movement is now almost real time and the update window has reduced to fractions of the seconds. This high velocity data represent Big Data. Variety Data can be stored in multiple format. For example database, excel, csv, access or for the matter of the fact, it can be stored in a simple text file. Sometimes the data is not even in the traditional format as we assume, it may be in the form of video, SMS, pdf or something we might have not thought about it. It is the need of the organization to arrange it and make it meaningful. It will be easy to do so if we have data in the same format, however it is not the case most of the time. The real world have data in many different formats and that is the challenge we need to overcome with the Big Data. This variety of the data represent  represent Big Data. Big Data in Simple Words Big Data is not just about lots of data, it is actually a concept providing an opportunity to find new insight into your existing data as well guidelines to capture and analysis your future data. It makes any business more agile and robust so it can adapt and overcome business challenges. Tomorrow In tomorrow’s blog post we will try to answer discuss Evolution of Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • How to detect 2D line on line collision?

    - by Vish
    I'm a flash actionscript game developer who is a bit backward with mathematics, though I find physics both interesting and cool. For reference this is a similar game to the one I'm making: Untangled flash game I have made an untangled game almost to full completion of logic. But, when two lines intersect, I need those intersected or 'tangled' lines to show a different color; red. It would be really kind of you people if you could suggest an algorithm with/without math for detecting line segment collisions. I'm basically a person who likes to think 'visually' than 'arithmetically' :) P.S I'm trying to make a function as private function isIntersecting(A:Point, B:Point, C:Point, D:Point):Boolean Thanks in advance.

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  • Oracle Service Bus duplicate message check using Coherence by Jan van Zoggel

    - by JuergenKress
    In a situation where you need some sort of duplicate message check for an Oracle Service Bus project you would need some custom code. Since the Oracle Service Bus is stateless, when it handles a proxy service call it will not know if this specific message was handled before. So there needs to be some sort of logic in your service for validating it’s a new unique message id. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: OSB,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress,Jan van Zoggel

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  • Does HTML 5 &ldquo;Rich vs. Reach&rdquo; a False Choice?

    - by andrewbrust
    The competition between the Web and proprietary rich platforms, including Windows, Mac OS, iPhone/iPad, Adobe’s Flash/AIR and Microsoft’s Silverlight, is not new. But with the emergence of HTML 5 and imminent support for it in the next release of the major Web browsers, the battle is heating up. And with the announcements made Wednesday at Google's I/O conference, it's getting kicked up yet another notch. The impact of this platform battle on companies in the media and advertising world, and the developers who serve them, is significant. The most prominent question is whether video and rich media online will shift towards pure HTML and away from plug-ins like Flash and Silverlight. In fact, certain features in HTML 5 make it suitable for development for line of business applications as well, further threatening those plug-in technologies. So what's the deal? Is this real or hype? To answer that question, I've done my own research into HTML 5's features and talked to several media-focused, New York area developers to get their opinions. I present my findings to you in this post. Before bearing down into HTML 5 specifics and practitioners’ quotes, let's set the context. To understand what HTML 5 can do, take a look at this video of Sports Illustrated’s HTML 5 prototype. This should start to get you bought into the idea that HTML 5 could be a game-changer. Next, if you happen to have installed the beta version of Google's Chrome 5 browser, take a look at the page linked to below, and in that page, click on any of the game thumbnails to see what's possible, without a plug-in, in this brave new world. (Note, although the instructions for each game tell you to press the A key to start, press the Z key instead.). Here's the link: http://www.kesiev.com/akihabara As an adjunct to what's enabled by HTML 5, consider the various transforms that are part of CSS 3. If you're running Safari as your browser, the following link will showcase this live; if not, you'll see a bitmap that will give you an idea of what's possible: http://webkit.org/blog/386/3d-transforms Are you starting to get the picture (literally)? What has up until now required browser plug-ins and other patches to HTML, most typically Flash, will soon be renderable, natively, in all major browsers. Moreover, it's looking likely that developers will be able to deliver such content and experiences in these browsers using one base of markup and script code (using straight JavaScript and/or jQuery), without resorting to browser-specific code and workarounds. If you're skeptical of this, I wouldn't blame you, especially with respect to Microsoft's Internet Explorer. However, i can tell you with confidence that even Microsoft is dedicated to full-on HTML 5 support in version 9 of that browser, which is currently under development. So what’s new in HTML 5, specifically, that makes sites like this possible?  The specification documents go into deep detail, and there’s no sense in rehashing them here, but a summary is probably in order.   Here is a non-authoritative, but useful, list of the major new feature areas in HTML 5: 2D drawing capabilities and 3D transforms. 2D drawing instructions can be embedded statically into a Web page; application interactivity and animation can be achieved through script.  As mentioned above, 3D transforms are technically part of version 3 of the CSS (Cascading Style Sheets) spec, rather than HTML 5, but they can nonetheless be thought of as part of the bundle.  They allow for rendering of 3D images and animations that, together with 2D drawing, make HTML-based games much more feasible than they are presently, as the links above demonstrate. Embedded audio and video. A media player can appear directly in a rendered Web page, using HTML markup and no plug-ins. Alternately, player controls can be hidden and the content can play automatically. Major enhancements to form-based input. This includes such things as specification of required fields, embedding of text “hints” into a control, limiting valid input on a field to dates, email addresses or a list of values.  There’s more to this, but the gist is that line-of-business applications, with complicated input and data validation, are supported directly Offline caching, local storage and client-side SQL database. These facilities allow Web applications to function more like native apps, even if no internet connection is available. User-defined data. Data (or metadata – data about data) can easily be embedded statically and/or retrieved and updated with Javascript code. This avoids having to embed that data in a separate file, or within script code. Taken together, these features position HTML to compete with, and perhaps overtake, Adobe’s Flash/AIR (and Microsoft’s Silverlight) as a viable Web platform for media, RIAs (rich internet applications – apps that function more like desktop software than Web sites) and interactive Web content, including games. What do players in the media world think about this?  From the embedded video above, we know what Sports Illustrated (and, therefore, Time Warner) think.  Hulu, the major Internet site for broadcast TV content, is on record as saying HTML5 video does not pass muster with them, at least not yet.  YouTube, on the other hand, already has an experimental HTML 5-based version of their site.  TechCrunch has reported that NetFlix is flirting with HTML 5 too, especially as it pertains to embedded browsers in TV-based devices.  And the New York Times’ Web site now embeds some video clips without resorting to Flash.  They have to – otherwise iPhone, iPod Touch and iPad users couldn’t see them in the Mobile Safari browser. What do media-focused developers think about all this?  I talked to several to get their opinions. Michael Pinto is CEO and Founder of Very Memorable Design whose primary focus has been to help marketing directors get traction online.  The firm’s client roster includes the likes Time, Inc., Scholastic and PBS.  Pinto predicts that “More and more microsites that were done entirely in Flash will be done more and more using jQuery. I can also see slideshows and video now being done without Flash. However if you needed to create a game or highly interactive activity Flash would still be the way to go for the web.” A dissenting view comes from Jesse Erlbaum, CEO of The Erlbaum Group, LLC, which serves numerous clients in the magazine publishing sector.  When I asked Erlbaum whether he thought HTML 5 and jQuery/JavaScript would steal significant market share from Flash, he responded “Not at all!  In particular, not for media and advertising customers!  These sectors are not generally in the business of making highly functional applications, which is the one place where HTML5/jQuery/etc really shines.” Ironically, Pinto’s firm is a heavy user of Flash for its projects and Erlbaum’s develops atop the “LAMP” (Linux, Apache, MySQL and PHP/Perl) stack.  For whatever reason, each firm seems to see the other’s toolset as a more viable choice.  But both agree that the developer tool story around HTML 5 is deficient.  Pinto explains “What’s lost with [HTML 5 and Javascript] techniques is that there isn’t a single widely favored easy-to-use tool of choice for authoring. So with Flash you can get up and running right away and not worry about what is different from one browser to the next.“  Erlbaum agrees, saying: “HTML5/Javascript lacks a sophisticated integrated development environment (IDE) which is an essential part of Flash.  If what someone is trying to make is primarily animation, it's a waste of time…to do this in Javascript.  It can be done much more easily in Flash, and with greater cross-browser compatibility and consistency due to the ubiquity of Flash.” Adobe (maker of Flash since its 2005 acquisition of Macromedia) likely agrees.  And for better or worse, they’ve decided to address this shortcoming of HTML 5, even at risk of diminishing their Flash platfrom. Yesterday Adobe announced that their hugely popular Deamweaver Web design authoring tool would directly support HTML 5 and CSS 3 development.  In fact, the Adobe Dreamweaver CS5 HTML5 Pack is downloadable now from Adobe Labs. Maybe Adobe is bowing to pressure from ardent Web professionals like Scott Kellum, Lead Designer at Channel V Media,  a digital and offline branding firm, serving the media and marketing sectors, among others.  Kellum told me that HTML 5 “…will definitely move people away from Flash. It has many of the same functionalities with faster load times and better accessibility. HTML5 will help Flash as well: with the new caching methods you can now even run Flash apps offline.” Although all three Web developers I interviewed would agree that Flash is still required for more sophisticated applications, Kellum seems to have put his finger on why HTML 5 may nonetheless dominate.  In his view, much of the Web development out there has little need for high-end capabilities: “Most people want to add a little punch to a navigation bar or some video and now you can get the biggest bang for your buck with HTML5, CSS3 and Javascript.” I’ve already mentioned that Google’s ongoing I/O conference, at the Moscone West center in San Francisco, is driving the HTML 5 news cycle, big time.  And Google made many announcements of their own, including the open sourcing of their VP8 video codec, new enterprise-oriented capabilities for its App Engine cloud offering, and the creation of the Chrome Web Store, which the company says will make it easier to find and “install” Web applications, in a fashion similar to  the way users procure native apps on various mobile platforms. HTML 5 looks to be disruptive, especially to the media world.  And even if the technology ends up disappointing, the chatter around it alone is causing big changes in the technology world.  If the richness it promises delivers, then magazine publishers and non-text digital advertisers may indeed have a platform for creating compelling content that loads quickly, is standards-based and will render identically in (the newest versions of) all major Web browsers.  Can this development in the digital arena save the titans of the print world?  I can’t predict, but it’s going to be fun to watch, and the competitive innovation from all players in both industries will likely be immense.

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  • Software Engineering Practices &ndash; Different Projects should have different maturity levels

    - by Dylan Smith
    I’ve had a lot of discussions at the office lately about the drastically different sets of software engineering practices used on our various projects, if what we are doing is appropriate, and what factors should you be considering when determining what practices are most appropriate in a given context. I wanted to write up my thoughts in a little more detail on this subject, so here we go: If you compare any two software projects (specifically comparing their codebases) you’ll often see very different levels of maturity in the software engineering practices employed. By software engineering practices, I’m specifically referring to the quality of the code and the amount of technical debt present in the project. Things such as Test Driven Development, Domain Driven Design, Behavior Driven Development, proper adherence to the SOLID principles, etc. are all practices that you would expect at the mature end of the spectrum. At the other end of the spectrum would be the quick-and-dirty solutions that are done using something like an Access Database, Excel Spreadsheet, or maybe some quick “drag-and-drop coding”. For this blog post I’m going to refer to this as the Software Engineering Maturity Spectrum (SEMS). I believe there is a time and a place for projects at every part of that SEMS. The risks and costs associated with under-engineering solutions have been written about a million times over so I won’t bother going into them again here, but there are also (unnecessary) costs with over-engineering a solution. Sometimes putting multiple layers, and IoC containers, and abstracting out the persistence, etc is complete overkill if a one-time use Access database could solve the problem perfectly well. A lot of software developers I talk to seem to automatically jump to the very right-hand side of this SEMS in everything they do. A common rationalization I hear is that it may seem like a small trivial application today, but these things always grow and stick around for many years, then you’re stuck maintaining a big ball of mud. I think this is a cop-out. Sure you can’t always anticipate how an application will be used or grow over its lifetime (can you ever??), but that doesn’t mean you can’t manage it and evolve the underlying software architecture as necessary (even if that means having to toss the code out and re-write it at some point…maybe even multiple times). My thoughts are that we should be making a conscious decision around the start of each project approximately where on the SEMS we want the project to exist. I believe this decision should be based on 3 factors: 1. Importance - How important to the business is this application? What is the impact if the application were to suddenly stop working? 2. Complexity - How complex is the application functionality? 3. Life-Expectancy - How long is this application expected to be in use? Is this a one-time use application, does it fill a short-term need, or is it more strategic and is expected to be in-use for many years to come? Of course this isn’t an exact science. You can’t say that Project X should be at the 73% mark on the SEMS and expect that to be helpful. My point is not that you need to precisely figure out what point on the SEMS the project should be at then translate that into some prescriptive set of practices and techniques you should be using. Rather my point is that we need to be aware that there is a spectrum, and that not everything is going to be (or should be) at the edges of that spectrum, indeed a large number of projects should probably fall somewhere within the middle; and different projects should adopt a different level of software engineering practices and maturity levels based on the needs of that project. To give an example of this way of thinking from my day job: Every couple of years my company plans and hosts a large event where ~400 of our customers all fly in to one location for a multi-day event with various activities. We have some staff whose job it is to organize the logistics of this event, which includes tracking which flights everybody is booked on, arranging for transportation to/from airports, arranging for hotel rooms, name tags, etc The last time we arranged this event all these various pieces of data were tracked in separate spreadsheets and reconciliation and cross-referencing of all the data was literally done by hand using printed copies of the spreadsheets and several people sitting around a table going down each list row by row. Obviously there is some room for improvement in how we are using software to manage the event’s logistics. The next time this event occurs we plan to provide the event planning staff with a more intelligent tool (either an Excel spreadsheet or probably an Access database) that can track all the information in one location and make sure that the various pieces of data are properly linked together (so for example if a person cancels you only need to delete them from one place, and not a dozen separate lists). This solution would fall at or near the very left end of the SEMS meaning that we will just quickly create something with very little attention paid to using mature software engineering practices. If we examine this project against the 3 criteria I listed above for determining it’s place within the SEMS we can see why: Importance – If this application were to stop working the business doesn’t grind to a halt, revenue doesn’t stop, and in fact our customers wouldn’t even notice since it isn’t a customer facing application. The impact would simply be more work for our event planning staff as they revert back to the previous way of doing things (assuming we don’t have any data loss). Complexity – The use cases for this project are pretty straightforward. It simply needs to manage several lists of data, and link them together appropriately. Precisely the task that access (and/or Excel) can do with minimal custom development required. Life-Expectancy – For this specific project we’re only planning to create something to be used for the one event (we only hold these events every 2 years). If it works well this may change (see below). Let’s assume we hack something out quickly and it works great when we plan the next event. We may decide that we want to make some tweaks to the tool and adopt it for planning all future events of this nature. In that case we should examine where the current application is on the SEMS, and make a conscious decision whether something needs to be done to move it further to the right based on the new objectives and goals for this application. This may mean scrapping the access database and re-writing it as an actual web or windows application. In this case, the life-expectancy changed, but let’s assume the importance and complexity didn’t change all that much. We can still probably get away with not adopting a lot of the so-called “best practices”. For example, we can probably still use some of the RAD tooling available and might have an Autonomous View style design that connects directly to the database and binds to typed datasets (we might even choose to simply leave it as an access database and continue using it; this is a decision that needs to be made on a case-by-case basis). At Anvil Digital we have aspirations to become a primarily product-based company. So let’s say we use this tool to plan a handful of events internally, and everybody loves it. Maybe a couple years down the road we decide we want to package the tool up and sell it as a product to some of our customers. In this case the project objectives/goals change quite drastically. Now the tool becomes a source of revenue, and the impact of it suddenly stopping working is significantly less acceptable. Also as we hold focus groups, and gather feedback from customers and potential customers there’s a pretty good chance the feature-set and complexity will have to grow considerably from when we were using it only internally for planning a small handful of events for one company. In this fictional scenario I would expect the target on the SEMS to jump to the far right. Depending on how we implemented the previous release we may be able to refactor and evolve the existing codebase to introduce a more layered architecture, a robust set of automated tests, introduce a proper ORM and IoC container, etc. More likely in this example the jump along the SEMS would be so large we’d probably end up scrapping the current code and re-writing. Although, if it was a slow phased roll-out to only a handful of customers, where we collected feedback, made some tweaks, and then rolled out to a couple more customers, we may be able to slowly refactor and evolve the code over time rather than tossing it out and starting from scratch. The key point I’m trying to get across is not that you should be throwing out your code and starting from scratch all the time. But rather that you should be aware of when and how the context and objectives around a project changes and periodically re-assess where the project currently falls on the SEMS and whether that needs to be adjusted based on changing needs. Note: There is also the idea of “spectrum decay”. Since our industry is rapidly evolving, what we currently accept as mature software engineering practices (the right end of the SEMS) probably won’t be the same 3 years from now. If you have a project that you were to assess at somewhere around the 80% mark on the SEMS today, but don’t touch the code for 3 years and come back and re-assess its position, it will almost certainly have changed since the right end of the SEMS will have moved farther out (maybe the project is now only around 60% due to decay). Developer Skills Another important aspect to this whole discussion is around the skill sets of your architects and lead developers. When talking about the progression of a developers skills from junior->intermediate->senior->… they generally start by only being able to write code that belongs on the left side of the SEMS and as they gain more knowledge and skill they become capable of working at a higher and higher level along the SEMS. We all realize that the learning never stops, but eventually you’ll get to the point where you can comfortably develop at the right-end of the SEMS (the exact practices and techniques that translates to is constantly changing, but that’s not the point here). A critical skill that I’d love to see more evidence of in our industry is the most senior guys not only being able to work at the right-end of the SEMS, but more importantly be able to consciously work at any point along the SEMS as project needs dictate. An even more valuable skill would be if you could make the conscious decision to move a projects code further right on the SEMS (based on changing needs) and do so in an incremental manner without having to start from scratch. An exercise that I’m planning to go through with all of our projects here at Anvil in the near future is to map out where I believe each project currently falls within this SEMS, where I believe the project *should* be on the SEMS based on the business needs, and for those that don’t match up (i.e. most of them) come up with a plan to improve the situation.

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  • Detect line line collision in an Untangled game

    - by Vish
    Pardon me if this is a repeat question,but I've been searching google for vain since the past few days, I'm a flash actionscript game developer who is a bit backward with mathematics, though I find physics both interesting and cool. Similiar game : Untangled flash game I have made an untangled game almost to full completion of logic. But, when two lines intersect , I need those intersected or 'tangled' lines to show a different color; red. It would be really kind of you people if you could suggest an algorithm with / without math for detecting line segment collisions. I'm basically a person who likes to think 'visually' than 'arithmetically' :) P.S I'm trying to make a function as private function isIntersecting(A:Point, B:Point, C:Point, D:Point):Boolean Thanks in advance. Vishnu Ajit

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  • Pyglet vs. PyQt

    - by L. De Leo
    I need to implement a really simple card game. As the game logic is written in Python I chose to stick with some Python framework even if my goal is to develop a Windows only version. I also don't like to work with .NET so I ruled out Iron Python + WPF. I tried to write a simple prototype with Pyglet but soon discovered that I will have to do a lot of stuff by hand: things like detecting mouseover events and finding which card was clicked on and moving it, etc... very low level and unnecessary for my use-case. So I thought it might be easier to do things in PyQt. Do you reckon it would be feasible to use PyQt for implementing a simple card game? Will I have higher level events I can work with?

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  • What to do if you're burnt out?

    - by rsteckly
    Hi, I'm starting to get really frustrated with ASP.NET. It seems as if much of my time is spent learning abstractions over problems, then having to kick into overdrive when those abstractions (surprise!) have unexpected behavior. It seems as if I spend so much time just fixing those issues because they usually are UI related and therefore require integration testing that I spend very little time programming any kind of meaningful logic. I don't know if it is ASP or if it is programming. I just feel as if I'm getting paid, doing the work but really wasting time. On the other hand, I have fantasies about console programs and actually using algorithms. What is wrong with me? Why can't I force myself to churn through this ASP stuff more?

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  • PeopleSoft and Fusion Middleware White Paper

    - by david.bain
    We all know that PeopleTools is a very productive Enterprise Application Platform. It provides business logic, ui, reporting, integration etc.. . . virtually the entire stack. The question many PeopleSoft users have is 'If I have PeopleSoft, what can Fusion Middleware do for me?'. An excellent question. A white paper has just been published that answers that question. It's available on the www.oracle.com/peoplesoft site under the 'White Paper' link. Select the link that says 'Read this White Paper to learn how your PeopleSoft Application can benefit from Oracle Fusion Middleware'. After you've read the paper and are interested in more details, be sure to visit the PeopleSoft - Fusion Middleware Best Practice Center here: http://www.oracle.com/technology/tech/fmw4apps/peoplesoft/index.html

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  • Ted Kummert to make significant announcement related to SQL Server

    - by jamiet
    Microsoft have announced a conference call tomorrow with the head of all things SQL Server, Ted Kummert: Normally I wouldn’t take any notice of such things but the mysterious pre-conference-call-announcement (not something that the SQL Server team do regularly as I recall) has me intrigued. Logic says that it will have something to do with SQL Server R2, we shall see! @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Glassfish alive or dead? WebLogic SE cost is less than Glassfish!

    - by JuergenKress
    Is a hot discussion in the community in the last few days! Send us your opinion on tiwtter @wlscommunity #Glassfish #WebLogicCommunity We posted theGlassFishStrategy.pptx at our WebLogic Community Workspace (WebLogic Community membership required). Please read also the Java EE and GlassFish Server Roadmap Update Bruno Borges ?Another great article covering story about #GlassFish. Comments starting to be reasonable ;-) 6 facts helped a lot http://adtmag.com/articles/2013/11/08/oracle-drops-glassfish.aspx … Adam Bien ?What Oracle Could Do For GlassFish Now: Move the sources to GitHub (GitHub is the most popular collaboration p... http://bit.ly/1d1uo24 JAXenter.com ?Oracle evangelist: “GlassFish Open Source Edition is not dead” http://jaxenter.com/oracle-evangelist-glassfish-open-source-edition-is-not-dead-48830.html … GlassFish 6 Facts About #GlassFish Announcement and the Future of #JavaEE http://bit.ly/1bbSVPf via @brunoborges David Blevins ?In support of our #GlassFish friends and open source in general: Feed the Fish http://www.tomitribe.com/blog/2013/11/feed-the-fish/ … #JavaEE #opensource #manifesto GlassFish ?GlassFish Server Open Source Edition 4.1 is scheduled for 2014. Version 5.0 as impl for #JavaEE8 https://blogs.oracle.com/theaquarium/entry/java_ee_and_glassfish_server … #Community focused C2B2 Consulting ?C2B2 continues to offer support for your operational #JEE applications running on #GlassFish http://blog.c2b2.co.uk/2013/11/oracle-dropping-commercial-support-of.html … #Java Markus Eisele ?RT @InfoQ: #GlassFish Commercial Edition is Dead http://bit.ly/17eFB0Z < at least they agree to my points... Adam Bien suggests: Move the sources to GitHub (GitHub is the most popular collaboration platform). It is more likely for an individual to contribute via GitHub, than the current infrastructure. Introduce a business friendlier license like e.g. the Apache license. Companies interesting in providing added value (and commercial support) on top of existing sources would appreciate it. Implement GitHub-based, open source, CI system with nightly builds. Introduce a transparent voting process / pull-request acceptance process. Release more frequently. Keep https://glassfish.java.net as the main hub. C2B2 offers Glassfish support by Steve Millidge Oracle have just announced that commercial support for GlassFish 4 will not be available from Oracle. In light of this announcement I thought I would put together some thoughts about how I see this development. I think the key word in this announcement is "commercial", nowhere does Oracle announce the "death of GlassFish" in contrary Oracle reaffirm; GlassFish Server Open Source Edition continues to be the strategic foundation for Java EE reference implementation going forward. And for developers, updates will be delivered as needed to continue to deliver a great developer experience for GlassFish Server Open Source Edition so GlassFish is not about to go away soon. In a similar fashion RedHat do not provide commercial support for WildFly and only provide commercial support for JBoss EAP. Admittedly JBoss EAP and WildFly are much closer together than GlassFish and WebLogic but WildFly and JBoss EAP are absolutely NOT the same thing. The key going forward to the viability of GlassFish as a production platform is how the GlassFish community develops; How often does the community release binary builds? How open is the community to bug fixes? How much engineering resource does Oracle commit to GlassFish? At this stage we just don't know the answers to these questions. If the GlassFish open source project continues on it's current trajectory without a commercial support offering then I don't see much of a problem. Oracle just have to work harder to sell migration paths to WebLogic in the same way as RedHat have to sell migration paths from WildFly to JBoss EAP. In the meantime C2B2 continues to offer support for your operational JEE applications running on GlassFish and we will endeavour to work with the community to get any bugs fixed. The key difference is we can no longer back our Expert Support with a support contract from Oracle for patches and fixes for any release greater than 3.x. Read the complete article here. 6 Facts About GlassFish Announcement By Bruno.Borges Fact #1 - GlassFish Open Source Edition is not dead GlassFish Server Open Source Edition will remain the reference implementation of Java EE. The current trunk is where an implementation for Java EE 8 will flourish, and this will become the future GlassFish 5.0. Calling "GlassFish is dead" does no good to the Java EE ecosystem. The GlassFish Community will remain strong towards the future of Java EE. Without revenue-focused mind, this might actually help the GlassFish community to shape the next version, and set free from any ties with commercial decisions. Fact #2 - OGS support is not over As I said before, GlassFish Server Open Source Edition will continue. Main change is that there will be no more future commercial releases of Oracle GlassFish Server. New and existing OGS 2.1.x and 3.1.x commercial customers will continue to be supported according to the Oracle Lifetime Support Policy. In parallel, I believe there's no other company in the Java EE business that offers commercial support to more than one build of a Java EE application server. This new direction can actually help customers and partners, simplifying decision through commercial negotiations. Fact #3 - WebLogic is not always more expensive than OGS Oracle GlassFish Server ("OGS") is a build of GlassFish Server Open Source Edition bundled with a set of commercial features called GlassFish Server Control and license bundles such as Java SE Support. OGS has at the moment of this writing the pricelist of U$ 5,000 / processor. One information that some bloggers are mentioning is that WebLogic is more expensive than this. Fact 3.1: it is not necessarily the case. The initial edition of WebLogic is called "Standard Edition" and falls into a policy where some “Standard Edition” products are licensed on a per socket basis. As of current pricelist, US$ 10,000 / socket. If you do the math, you will realize that WebLogic SE can actually be significantly more cost effective than OGS, and a customer can save money if running on a CPU with 4 cores or more for example. Quote from the price list: “When licensing Oracle programs with Standard Edition One or Standard Edition in the product name (with the exception of Java SE Support, Java SE Advanced, and Java SE Suite), a processor is counted equivalent to an occupied socket; however, in the case of multi-chip modules, each chip in the multi-chip module is counted as one occupied socket.” For more details speak to your Oracle sales representative - this is clearly at list price and every customer typically has a relationship with Oracle (like they do with other vendors) and different contractual details may apply. And although OGS has always been production-ready for Java EE applications, it is no secret that WebLogic has always been more enterprise, mission critical application server than OGS since BEA. Different editions of WLS provide features and upgrade irons like the WebLogic Diagnostic Framework, Work Managers, Side by Side Deployment, ADF and TopLink bundled license, Web Tier (Oracle HTTP Server) bundled licensed, Fusion Middleware stack support, Oracle DB integration features, Oracle RAC features (such as GridLink), Coherence Management capabilities, Advanced HA (Whole Service Migration and Server Migration), Java Mission Control, Flight Recorder, Oracle JDK support, etc. Fact #4 - There’s no major vendor supporting community builds of Java EE app servers There are no major vendors providing support for community builds of any Open Source application server. For example, IBM used to provide community support for builds of Apache Geronimo, not anymore. Red Hat does not commercially support builds of WildFly and if I remember correctly, never supported community builds of former JBoss AS. Oracle has never commercially supported GlassFish Server Open Source Edition builds. Tomitribe appears to be the exception to the rule, offering commercial support for Apache TomEE. Fact #5 - WebLogic and GlassFish share several Java EE implementations It has been no secret that although GlassFish and WebLogic share some JSR implementations (as stated in the The Aquarium announcement: JPA, JSF, WebSockets, CDI, Bean Validation, JAX-WS, JAXB, and WS-AT) and WebLogic understands GlassFish deployment descriptors, they are not from the same codebase. Fact #6 - WebLogic is not for GlassFish what JBoss EAP is for WildFly WebLogic is closed-source offering. It is commercialized through a license-based plus support fee model. OGS although from an Open Source code, has had the same commercial model as WebLogic. Still, one cannot compare GlassFish/WebLogic to WildFly/JBoss EAP. It is simply not the same case, since Oracle has had two different products from different codebases. The comparison should be limited to GlassFish Open Source / Oracle GlassFish Server versus WildFly / JBoss EAP. Read the complete article here WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Glassfish,training,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Advanced donut caching: using dynamically loaded controls

    - by DigiMortal
    Yesterday I solved one caching problem with local community portal. I enabled output cache on SharePoint Server 2007 to make site faster. Although caching works fine I needed to do some additional work because there are some controls that show different content to different users. In this example I will show you how to use “donut caching” with user controls – powerful way to drive some content around cache. About donut caching Donut caching means that although you are caching your content you have some holes in it so you can still affect the output that goes to user. By example you can cache front page on your site and still show welcome message that contains correct user name. To get better idea about donut caching I suggest you to read ScottGu posting Tip/Trick: Implement "Donut Caching" with the ASP.NET 2.0 Output Cache Substitution Feature. Basically donut caching uses ASP.NET substitution control. In output this control is replaced by string you return from static method bound to substitution control. Again, take a look at ScottGu blog posting I referred above. Problem If you look at Scott’s example it is pretty plain and easy by its output. All it does is it writes out current user name as string. Here are examples of my login area for anonymous and authenticated users:    It is clear that outputting mark-up for these views as string is pretty lame to implement in code at string level. Every little change in design will end up with new version of controls library because some parts of design “live” there. Solution: using user controls I worked out easy solution to my problem. I used cache substitution and user controls together. I have three user controls: LogInControl – this is the proxy control that checks which “real” control to load. AnonymousLogInControl – template and logic for anonymous users login area. AuthenticatedLogInControl – template and logic for authenticated users login area. This is the control we render for each user separately because it contains user name and user profile fill percent. Anonymous control is not very interesting because it is only about keeping mark-up in separate file. Interesting parts are LogInControl and AuthenticatedLogInControl. Creating proxy control The first thing was to create control that has substitution area where “real” control is loaded. This proxy control should also be available to decide which control to load. The definition of control is very primitive. <%@ Control EnableViewState="false" Inherits="MyPortal.Profiles.LogInControl" %> <asp:Substitution runat="server" MethodName="ShowLogInBox" /> But code is a little bit tricky. Based on current user instance we decide which login control to load. Then we create page instance and load our control through it. When control is loaded we will call DataBind() method. In this method we evaluate all fields in loaded control (it was best choice as Load and other events will not be fired). Take a look at the code. public static string ShowLogInBox(HttpContext context) {     var user = SPContext.Current.Web.CurrentUser;     string controlName;       if (user != null)         controlName = "AuthenticatedLogInControl.ascx";     else         controlName = "AnonymousLogInControl.ascx";       var path = "~/_controltemplates/" + controlName;     var output = new StringBuilder(10000);       using(var page = new Page())     using(var ctl = page.LoadControl(path))     using(var writer = new StringWriter(output))     using(var htmlWriter = new HtmlTextWriter(writer))     {         ctl.DataBind();         ctl.RenderControl(htmlWriter);     }     return output.ToString(); } When control is bound to data we ask to render it its contents to StringBuilder. Now we have the output of control as string and we can return it from our method. Of course, notice how correct I am with resources disposing. :) The method that returns contents for substitution control is static method that has no connection with control instance because hen page is read from cache there are no instances of controls available. Conclusion As you saw it was not very hard to use donut caching with user controls. Instead of writing mark-up of controls to static method that is bound to substitution control we can still use our user controls.

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  • ASP.NET WebAPI Security 2: Identity Architecture

    - by Your DisplayName here!
    Pedro has beaten me to the punch with a detailed post (and diagram) about the WebAPI hosting architecture. So go read his post first, then come back so we can have a closer look at what that means for security. The first important takeaway is that WebAPI is hosting independent-  currently it ships with two host integration implementations – one for ASP.NET (aka web host) and WCF (aka self host). Pedro nicely shows the integration into the web host. Self hosting is not done yet so we will mainly focus on the web hosting case and I will point out security related differences when they exist. The interesting part for security (amongst other things of course) is the HttpControllerHandler (see Pedro’s diagram) – this is where the host specific representation of an HTTP request gets converted to the WebAPI abstraction (called HttpRequestMessage). The ConvertRequest method does the following: Create a new HttpRequestMessage. Copy URI, method and headers from the HttpContext. Copies HttpContext.User to the Properties<string, object> dictionary on the HttpRequestMessage. The key used for that can be found on HttpPropertyKeys.UserPrincipalKey (which resolves to “MS_UserPrincipal”). So the consequence is that WebAPI receives whatever IPrincipal has been set by the ASP.NET pipeline (in the web hosting case). Common questions are: Are there situations where is property does not get set? Not in ASP.NET – the DefaultAuthenticationModule in the HTTP pipeline makes sure HttpContext.User (and Thread.CurrentPrincipal – more on that later) are always set. Either to some authenticated user – or to an anonymous principal. This may be different in other hosting environments (again more on that later). Why so generic? Keep in mind that WebAPI is hosting independent and may run on a host that materializes identity completely different compared to ASP.NET (or .NET in general). This gives them a way to evolve the system in the future. How does WebAPI code retrieve the current client identity? HttpRequestMessage has an extension method called GetUserPrincipal() which returns the property as an IPrincipal. A quick look at self hosting shows that the moral equivalent of HttpControllerHandler.ConvertRequest() is HttpSelfHostServer.ProcessRequestContext(). Here the principal property gets only set when the host is configured for Windows authentication (inconsisteny). Do I like that? Well – yes and no. Here are my thoughts: I like that it is very straightforward to let WebAPI inherit the client identity context of the host. This might not always be what you want – think of an ASP.NET app that consists of UI and APIs – the UI might use Forms authentication, the APIs token based authentication. So it would be good if the two parts would live in a separate security world. It makes total sense to have this generic hand off point for identity between the host and WebAPI. It also makes total sense for WebAPI plumbing code (especially handlers) to use the WebAPI specific identity abstraction. But – c’mon we are running on .NET. And the way .NET represents identity is via IPrincipal/IIdentity. That’s what every .NET developer on this planet is used to. So I would like to see a User property of type IPrincipal on ApiController. I don’t like the fact that Thread.CurrentPrincipal is not populated. T.CP is a well established pattern as a one stop shop to retrieve client identity on .NET.  That makes a lot of sense – even if the name is misleading at best. There might be existing library code you want to call from WebAPI that makes use of T.CP (e.g. PrincipalPermission, or a simple .Name or .IsInRole()). Having the client identity as an ambient property is useful for code that does not have access to the current HTTP request (for calling GetUserPrincipal()). I don’t like the fact that that the client identity conversion from host to WebAPI is inconsistent. This makes writing security plumbing code harder. I think the logic should always be: If the host has a client identity representation, copy it. If not, set an anonymous principal on the request message. Btw – please don’t annoy me with the “but T.CP is static, and static is bad for testing” chant. T.CP is a getter/setter and, in fact I find it beneficial to be able to set different security contexts in unit tests before calling in some logic. And, in case you have wondered – T.CP is indeed thread static (and the name comes from a time where a logical operation was bound to a thread – which is not true anymore). But all thread creation APIs in .NET actually copy T.CP to the new thread they create. This is the case since .NET 2.0 and is certainly an improvement compared to how Win32 does things. So to sum it up: The host plumbing copies the host client identity to WebAPI (this is not perfect yet, but will surely be improved). or in other words: The current WebAPI bits don’t ship with any authentication plumbing, but solely use whatever authentication (and thus client identity) is set up by the host. WebAPI developers can retrieve the client identity from the HttpRequestMessage. Hopefully my proposed changes around T.CP and the User property on ApiController will be added. In the next post, I will detail how to add WebAPI specific authentication support, e.g. for Basic Authentication and tokens. This includes integrating the notion of claims based identity. After that we will look at the built-in authorization bits and how to improve them as well. Stay tuned.

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  • WIF

    - by kaleidoscope
    Windows Identity Foundation (WIF) enables .NET developers to externalize identity logic from their application, improving developer productivity, enhancing application security, and enabling interoperability. It is a framework for implementing claims-based identity in your applications. With WIF one can create more secure applications by reducing custom implementations and using a single simplified identity model based on claims. Windows Identity Foundation is part of Microsoft's identity and access management solution built on Active Directory that also includes: · Active Directory Federation Services 2.0 (formerly known as "Geneva" Server): a security token service for IT that issues and transforms claims and other tokens, manages user access and enables federation and access management for simplified single sign-on · Windows CardSpace 2.0 (formerly known as Windows CardSpace "Geneva"): for helping users navigate access decisions and developers to build customer authentication experiences for users. Reference : http://msdn.microsoft.com/en-us/security/aa570351.aspx Geeta

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  • Using IP Restrictions with URL Rewrite-Week 25

    - by OWScott
    URL Rewrite offers tremendous flexibility for customizing rules to your environment. One area of functionality that is often desired for URL Rewrite is to allow a large list of approved or denied IP addresses and subnet ranges. IIS’s original IP Restrictions is helpful for fully blocking an IP address, but it doesn’t offer the flexibility that URL Rewrite does. An example where URL Rewrite is helpful is where you want to allow only authorized IPs to access staging.yoursite.com, but where staging.yoursite.com is part of the same site as www.yoursite.com. This requires conditional logic for the user’s IP. This lesson covers this unique situation while also introducing Rewrite Maps, server variables, and pairing rules to add more flexibility. This is week 25 of a 52 week series for the Web Pro. Past and future videos can be found here: http://dotnetslackers.com/projects/LearnIIS7/ You can find this week’s video here.

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  • Windows Azure Evolution - Web Sites (aka Antares) Part 1

    - by Shaun
    This is the 3rd post of my Windows Azure Evolution series, focus on the new features and enhancement which was alone with the Windows Azure Platform Upgrade June 2012, announced at the MEET Windows Azure event on 7th June. In the first post I introduced the new preview developer portal and how to works for the existing features such as cloud services, storages and SQL databases. In the second one I talked about the Windows Azure .NET SDK 1.7 on the latest Visual Studio 2012 RC on Windows 8. From this one I will begin to introduce some new features. Now let’s have a look on the first one of them, Windows Azure Web Sites.   Overview Windows Azure Web Sites (WAWS), as known as Antares, was a new feature still in preview stage in this upgrade. It allows people to quickly and easily deploy websites to a highly scalable cloud environment, uses the languages and open source apps of the choice then deploy such as FTP, Git and TFS. It also can be integrated with Windows Azure services like SQL Database, Caching, CDN and Storage easily. After read its introduction we may have a question: since we can deploy a website from both cloud service web role and web site, what’s the different between them? So, let’s have a quick compare.   CLOUD SERVICE WEB SITE OS Windows Server Windows Server Virtualization Windows Azure Virtual Machine Windows Azure Virtual Machine Host IIS IIS Platform ASP.NET WebForm, ASP.NET MVC, WCF ASP.NET WebForm, ASP.NET MVC, PHP Language C#, VB.NET C#, VB.NET, PHP Database SQL Database SQL Database, MySQL Architecture Multi layered, background worker, message queuing, etc.. Simple website with backend database. VS Project Windows Azure Cloud Service ASP.NET Web Form, ASP.NET MVC, etc.. Out-of-box Gallery (none) Drupal, DotNetNuke, WordPress, etc.. Deployment Package upload, Visual Studio publish FTP, Git, TFS, WebMatrix Compute Mode Dedicate VM Shared Across VMs, Dedicate VM Scale Scale up, scale out Scale up, scale out As you can see, there are many difference between the cloud service and web site, but the main point is that, the cloud service focus on those complex architecture web application. For example, if you want to build a website with frontend layer, middle business layer and data access layer, with some background worker process connected through the message queue, then you should better use cloud service, since it provides full control of your code and application. But if you just want to build a personal blog or a  business portal, then you can use the web site. Since the web site have many galleries, you can create them even without any coding and configuration. David Pallmann have an awesome figure explains the benefits between the could service, web site and virtual machine.   Create a Personal Blog in Web Site from Gallery As I mentioned above, one of the big feature in WAWS is to build a website from an existing gallery, which means we don’t need to coding and configure. What we need to do is open the windows azure developer portal and click the NEW button, select WEB SITE and FROM GALLERY. In the popping up windows there are many websites we can choose to use. For example, for personal blog there are Orchard CMS, WordPress; for CMS there are DotNetNuke, Drupal 7, mojoPortal. Let’s select WordPress and click the next button. The next step is to configure the web site. We will need to specify the DNS name and select the subscription and region. Since the WordPress uses MySQL as its backend database, we also need to create a MySQL database as well. Windows Azure Web Sites utilize ClearDB to host the MySQL databases. You cannot create a MySQL database directly from SQL Databases section. Finally, since we selected to create a new MySQL database we need to specify the database name and region in the last step. Also we need to accept the ClearDB’s terms as well. Then windows azure platform will download the WordPress codes and deploy the MySQL database and website. Then it will be ready to use. Select the website and click the BROWSE button, the WordPress administration page will be shown. After configured the WordPress here is my personal web blog on the cloud. It took me no more than 10 minutes to establish without any coding.   Monitor, Configure, Scale and Linked Resources Let’s click into the website I had just created in the portal and have a look on what we can do. In the website details page where are five sections. - Dashboard The overall information about this website, such as the basic usage status, public URL, compute mode, FTP address, subscription and links that we can specify the deployment credentials, TFS and Git publish setting, etc.. - Monitor Some status information such as the CPU usage, memory usage etc., errors, etc.. We can add more metrics by clicking the ADD METRICS button and the bottom as well. - Configure Here we can set the configurations of our website such as the .NET and PHP runtime version, diagnostics settings, application settings and the IIS default documents. - Scale This is something interesting. In WAWS there are two compute mode or called web site mode. One is “shared”, which means our website will be shared with other web sites in a group of windows azure virtual machines. Each web site have its own process (w3wp.exe) with some sandbox technology to isolate from others. When we need to scaling-out our web site in shared mode, we actually increased the working process count. Hence in shared mode we cannot specify the virtual machine size since they are shared across all web sites. This is a little bit different than the scaling mode of the cloud service (hosted service web role and worker role). The other mode called “dedicate”, which means our web site will use the whole windows azure virtual machine. This is the same hosting behavior as cloud service web role. In web role it will be deployed on the virtual machines we specified and all of them are only used by us. In web sites dedicate mode, it’s the same. In this mode when we scaling-out our web site we will use more virtual machines, and each of them will only host our own website. And we can specify the virtual machine size in this mode. In the developer portal we can select which mode we are using from the scale section. In shared mode we can only specify the instance count, but in dedicate mode we can specify the instance size as well as the instance count. - Linked Resource The MySQL database created alone with the creation of our WordPress web site is a linked resource. We can add more linked resources in this section.   Pricing For the web site itself, since this feature is in preview period if you are using shared mode, then you will get free up to 10 web sites. But if you are using dedicate mode, the price would be the virtual machines you are using. For example, if you are using dedicate and configured two middle size virtual machines then you will pay $230.40 per month. If there is SQL Database linked to your web site then they will be charged separately based on the Pay-As-You-Go price. For example a 1GB web edition database costs $9.99 per month. And the bandwidth will be charged as well. For example 10GB outbound data transfer costs $1.20 per month. For more information about the pricing please have a look at the windows azure pricing page.   Summary Windows Azure Web Sites gives us easier and quicker way to create, develop and deploy website to window azure platform. Comparing with the cloud service web role, the WAWS have many out-of-box gallery we can use directly. So if you just want to build a blog, CMS or business portal you don’t need to learn ASP.NET, you don’t need to learn how to configure DotNetNuke, you don’t need to learn how to prepare PHP and MySQL. By using WAWS gallery you can establish a website within 10 minutes without any lines of code. But in some cases we do need to code by ourselves. We may need to tweak the layout of our pages, or we may have a traditional ASP.NET or PHP web application which needed to migrated to the cloud. Besides the gallery WAWS also provides many features to download, upload code. It also provides the feature to integrate with some version control services such as TFS and Git. And it also provides the deploy approaches through FTP and Web Deploy. In the next post I will demonstrate how to use WebMatrix to download and modify the website, and how to use TFS and Git to deploy automatically one our code changes committed.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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  • Frameskipping in Android gameloop causing choppy sprites (Open GL ES 2.0)

    - by user22241
    I have written a simple 2d platform game for Android and am wondering how one deals with frame-skipping? Are there any alternatives? Let me explain further. So, my game loop allows for the rendering to be skipped if game updates and rendering do not fit into my fixed time-slice (16.667ms). This allows my game to run at identically perceived speeds on different devices. And this works great, things do run at the same speed. However, when the gameloop skips a render call for even one frame, the sprite glitches. And thinking about it, why wouldn't it? You're seeing a sprite move say, an average of 10 pixels every 1.6 seconds, then suddenly, there is a pause of 3.2ms, and the sprite then appears to jump 20 pixels. When this happens 3 or 4 times in close succession, the result is very ugly and not something I want in my game. Therfore, my question is how does one deal with these 'pauses' and 'jumps' - I've read every article on game loops I can find (see below) and my loops are even based off of code from these articles. The articles specifically mention frame skipping but they don't make any reference to how to deal with visual glitches that result from it. I've attempted various game-loops. My loop must have a mechanism in-place to allow rendering to be skipped to keep game-speed constant across multiple devices (or alternative, if one exists) I've tried interpolation but this doesn't eliminate this specific problem (although it looks like it may mitigate the issue slightly as when it eventually draws the sprite it 'moves it back' between the old and current positions so the 'jump' isn't so big. I've also tried a form of extrapolation which does seem to keep things smooth considerably, but I find it to be next to completely useless because it plays havoc with my collision detection (even when drawing with a 'display only' coordinate - see extrapolation-breaks-collision-detection) I've tried a loop that uses Thread.sleep when drawing / updating completes with time left over, no frame skipping in this one, again fairly smooth, but runs differently on different devices so no good. And I've tried spawning my own, third thread for logic updates, but this, was extremely messy to deal with and the performance really wasn't good. (upon reading tons of forums, most people seem to agree a 2 thread loops ( so UI and GL threads) is safer / easier). Now if I remove frame skipping, then all seems to run nice and smooth, with or without inter/extrapolation. However, this isn't an option because the game then runs at different speeds on different devices as it falls behind from not being able to render fast enough. I'm running logic at 60 Ticks per second and rendering as fast as I can. I've read, as far as I can see every article out there, I've tried the loops from My Secret Garden and Fix your timestep. I've also read: Against the grain deWITTERS Game Loop Plus various other articles on Game-loops. A lot of the others are derived from the above articles or just copied word for word. These are all great, but they don't touch on the issues I'm experiencing. I really have tried everything I can think of over the course of a year to eliminate these glitches to no avail, so any and all help would be appreciated. A couple of examples of my game loops (Code follows): From My Secret Room public void onDrawFrame(GL10 gl) { //Rre-set loop back to 0 to start counting again loops=0; while(System.currentTimeMillis() > nextGameTick && loops < maxFrameskip) { SceneManager.getInstance().getCurrentScene().updateLogic(); nextGameTick += skipTicks; timeCorrection += (1000d / ticksPerSecond) % 1; nextGameTick += timeCorrection; timeCorrection %= 1; loops++; } extrapolation = (float)(System.currentTimeMillis() + skipTicks - nextGameTick) / (float)skipTicks; render(extrapolation); } And from Fix your timestep double t = 0.0; double dt2 = 0.01; double currentTime = System.currentTimeMillis()*0.001; double accumulator = 0.0; double newTime; double frameTime; @Override public void onDrawFrame(GL10 gl) { newTime = System.currentTimeMillis()*0.001; frameTime = newTime - currentTime; if ( frameTime > (dt*5)) //Allow 5 'skips' frameTime = (dt*5); currentTime = newTime; accumulator += frameTime; while ( accumulator >= dt ) { SceneManager.getInstance().getCurrentScene().updateLogic(); previousState = currentState; accumulator -= dt; } interpolation = (float) (accumulator / dt); render(interpolation); }

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  • Allowing Access to HttpContext in WCF REST Services

    - by Rick Strahl
    If you’re building WCF REST Services you may find that WCF’s OperationContext, which provides some amount of access to Http headers on inbound and outbound messages, is pretty limited in that it doesn’t provide access to everything and sometimes in a not so convenient manner. For example accessing query string parameters explicitly is pretty painful: [OperationContract] [WebGet] public string HelloWorld() { var properties = OperationContext.Current.IncomingMessageProperties; var property = properties[HttpRequestMessageProperty.Name] as HttpRequestMessageProperty; string queryString = property.QueryString; var name = StringUtils.GetUrlEncodedKey(queryString,"Name"); return "Hello World " + name; } And that doesn’t account for the logic in GetUrlEncodedKey to retrieve the querystring value. It’s a heck of a lot easier to just do this: [OperationContract] [WebGet] public string HelloWorld() { var name = HttpContext.Current.Request.QueryString["Name"] ?? string.Empty; return "Hello World " + name; } Ok, so if you follow the REST guidelines for WCF REST you shouldn’t have to rely on reading query string parameters manually but instead rely on routing logic, but you know what: WCF REST is a PITA anyway and anything to make things a little easier is welcome. To enable the second scenario there are a couple of steps that you have to take on your service implementation and the configuration file. Add aspNetCompatibiltyEnabled in web.config Fist you need to configure the hosting environment to support ASP.NET when running WCF Service requests. This ensures that the ASP.NET pipeline is fired up and configured for every incoming request. <system.serviceModel>     <serviceHostingEnvironment aspNetCompatibilityEnabled="true" multipleSiteBindingsEnabled="true" /> </system.serviceModel> Markup your Service Implementation with AspNetCompatibilityRequirements Attribute Next you have to mark up the Service Implementation – not the contract if you’re using a separate interface!!! – with the AspNetCompatibilityRequirements attribute: [ServiceContract(Namespace = "RateTestService")] [AspNetCompatibilityRequirements(RequirementsMode = AspNetCompatibilityRequirementsMode.Allowed)] public class RestRateTestProxyService Typically you’ll want to use Allowed as the preferred option. The other options are NotAllowed and Required. Allowed will let the service run if the web.config attribute is not set. Required has to have it set. All these settings determine whether an ASP.NET host AppDomain is used for requests. Once Allowed or Required has been set on the implemented class you can make use of the ASP.NET HttpContext object. When I allow for ASP.NET compatibility in my WCF services I typically add a property that exposes the Context and Request objects a little more conveniently: public HttpContext Context { get { return HttpContext.Current; } } public HttpRequest Request { get { return HttpContext.Current.Request; } } While you can also access the Response object and write raw data to it and manipulate headers THAT is probably not such a good idea as both your code and WCF will end up writing into the output stream. However it might be useful in some situations where you need to take over output generation completely and return something completely custom. Remember though that WCF REST DOES actually support that as well with Stream responses that essentially allow you to return any kind of data to the client so using Response should really never be necessary. Should you or shouldn’t you? WCF purists will tell you never to muck with the platform specific features or the underlying protocol, and if you can avoid it you definitely should avoid it. Querystring management in particular can be handled largely with Url Routing, but there are exceptions of course. Try to use what WCF natively provides – if possible as it makes the code more portable. For example, if you do enable ASP.NET Compatibility you won’t be able to self host a WCF REST service. At the same time realize that especially in WCF REST there are number of big holes or access to some features are a royal pain and so it’s not unreasonable to access the HttpContext directly especially if it’s only for read-only access. Since everything in REST works of URLS and the HTTP protocol more control and easier access to HTTP features is a key requirement to building flexible services. It looks like vNext of the WCF REST stuff will feature many improvements along these lines with much deeper native HTTP support that is often so useful in REST applications along with much more extensibility that allows for customization of the inputs and outputs as data goes through the request pipeline. I’m looking forward to this stuff as WCF REST as it exists today still is a royal pain (in fact I’m struggling with a mysterious version conflict/crashing error on my machine that I have not been able to resolve – grrrr…).© Rick Strahl, West Wind Technologies, 2005-2011Posted in ASP.NET  AJAX  WCF  

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  • SQL SERVER – Weekly Series – Memory Lane – #039

    - by Pinal Dave
    Here is the list of selected articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2007 FQL – Facebook Query Language Facebook list following advantages of FQL: Condensed XML reduces bandwidth and parsing costs. More complex requests can reduce the number of requests necessary. Provides a single consistent, unified interface for all of your data. It’s fun! UDF – Get the Day of the Week Function The day of the week can be retrieved in SQL Server by using the DatePart function. The value returned by the function is between 1 (Sunday) and 7 (Saturday). To convert this to a string representing the day of the week, use a CASE statement. UDF – Function to Get Previous And Next Work Day – Exclude Saturday and Sunday While reading ColdFusion blog of Ben Nadel Getting the Previous Day In ColdFusion, Excluding Saturday And Sunday, I realize that I use similar function on my SQL Server Database. This function excludes the Weekends (Saturday and Sunday), and it gets previous as well as next work day. Complete Series of SQL Server Interview Questions and Answers Data Warehousing Interview Questions and Answers – Introduction Data Warehousing Interview Questions and Answers – Part 1 Data Warehousing Interview Questions and Answers – Part 2 Data Warehousing Interview Questions and Answers – Part 3 Data Warehousing Interview Questions and Answers Complete List Download 2008 Introduction to Log Viewer In SQL Server all the windows event logs can be seen along with SQL Server logs. Interface for all the logs is same and can be launched from the same place. This log can be exported and filtered as well. DBCC SHRINKFILE Takes Long Time to Run If you are DBA who are involved with Database Maintenance and file group maintenance, you must have experience that many times DBCC SHRINKFILE operations takes a long time but any other operations with Database are relatively quicker. mssqlsystemresource – Resource Database The purpose of resource database is to facilitates upgrading to the new version of SQL Server without any hassle. In previous versions whenever version of SQL Server was upgraded all the previous version system objects needs to be dropped and new version system objects to be created. 2009 Puzzle – Write Script to Generate Primary Key and Foreign Key In SQL Server Management Studio (SSMS), there is no option to script all the keys. If one is required to script keys they will have to manually script each key one at a time. If database has many tables, generating one key at a time can be a very intricate task. I want to throw a question to all of you if any of you have scripts for the same purpose. Maximizing View of SQL Server Management Studio – Full Screen – New Screen I had explained the following two different methods: 1) Open Results in Separate Tab - This is a very interesting method as result pan shows up in a different tab instead of the splitting screen horizontally. 2) Open SSMS in Full Screen - This works always and to its best. Not many people are aware of this method; hence, very few people use it to enhance performance. 2010 Find Queries using Parallelism from Cached Plan T-SQL script gets all the queries and their execution plan where parallelism operations are kicked up. Pay attention there is TOP 10 is used, if you have lots of transactional operations, I suggest that you change TOP 10 to TOP 50 This is the list of the all the articles in the series of computed columns. SQL SERVER – Computed Column – PERSISTED and Storage This article talks about how computed columns are created and why they take more storage space than before. SQL SERVER – Computed Column – PERSISTED and Performance This article talks about how PERSISTED columns give better performance than non-persisted columns. SQL SERVER – Computed Column – PERSISTED and Performance – Part 2 This article talks about how non-persisted columns give better performance than PERSISTED columns. SQL SERVER – Computed Column and Performance – Part 3 This article talks about how Index improves the performance of Computed Columns. SQL SERVER – Computed Column – PERSISTED and Storage – Part 2 This article talks about how creating index on computed column does not grow the row length of table. SQL SERVER – Computed Columns – Index and Performance This article summarized all the articles related to computed columns. 2011 SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Data Warehousing Concepts – Day 21 of 31 What is Data Warehousing? What is Business Intelligence (BI)? What is a Dimension Table? What is Dimensional Modeling? What is a Fact Table? What are the Fundamental Stages of Data Warehousing? What are the Different Methods of Loading Dimension tables? Describes the Foreign Key Columns in Fact Table and Dimension Table? What is Data Mining? What is the Difference between a View and a Materialized View? SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Data Warehousing Concepts – Day 22 of 31 What is OLTP? What is OLAP? What is the Difference between OLTP and OLAP? What is ODS? What is ER Diagram? SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Data Warehousing Concepts – Day 23 of 31 What is ETL? What is VLDB? Is OLTP Database is Design Optimal for Data Warehouse? If denormalizing improves Data Warehouse Processes, then why is the Fact Table is in the Normal Form? What are Lookup Tables? What are Aggregate Tables? What is Real-Time Data-Warehousing? What are Conformed Dimensions? What is a Conformed Fact? How do you Load the Time Dimension? What is a Level of Granularity of a Fact Table? What are Non-Additive Facts? What is a Factless Facts Table? What are Slowly Changing Dimensions (SCD)? SQL SERVER – Interview Questions and Answers – Frequently Asked Questions – Data Warehousing Concepts – Day 24 of 31 What is Hybrid Slowly Changing Dimension? What is BUS Schema? What is a Star Schema? What Snow Flake Schema? Differences between the Star and Snowflake Schema? What is Difference between ER Modeling and Dimensional Modeling? What is Degenerate Dimension Table? Why is Data Modeling Important? What is a Surrogate Key? What is Junk Dimension? What is a Data Mart? What is the Difference between OLAP and Data Warehouse? What is a Cube and Linked Cube with Reference to Data Warehouse? What is Snapshot with Reference to Data Warehouse? What is Active Data Warehousing? What is the Difference between Data Warehousing and Business Intelligence? What is MDS? Explain the Paradigm of Bill Inmon and Ralph Kimball. SQL SERVER – Azure Interview Questions and Answers – Guest Post by Paras Doshi – Day 25 of 31 Paras Doshi has submitted 21 interesting question and answers for SQL Azure. 1.What is SQL Azure? 2.What is cloud computing? 3.How is SQL Azure different than SQL server? 4.How many replicas are maintained for each SQL Azure database? 5.How can we migrate from SQL server to SQL Azure? 6.Which tools are available to manage SQL Azure databases and servers? 7.Tell me something about security and SQL Azure. 8.What is SQL Azure Firewall? 9.What is the difference between web edition and business edition? 10.How do we synchronize On Premise SQL server with SQL Azure? 11.How do we Backup SQL Azure Data? 12.What is the current pricing model of SQL Azure? 13.What is the current limitation of the size of SQL Azure DB? 14.How do you handle datasets larger than 50 GB? 15.What happens when the SQL Azure database reaches Max Size? 16.How many databases can we create in a single server? 17.How many servers can we create in a single subscription? 18.How do you improve the performance of a SQL Azure Database? 19.What is code near application topology? 20.What were the latest updates to SQL Azure service? 21.When does a workload on SQL Azure get throttled? SQL SERVER – Interview Questions and Answers – Guest Post by Malathi Mahadevan – Day 26 of 31 Malachi had asked a simple question which has several answers. Each answer makes you think and ponder about the reality of the IT world. Look at the simple question – ‘What is the toughest challenge you have faced in your present job and how did you handle it’? and its various answers. Each answer has its own story. SQL SERVER – Interview Questions and Answers – Guest Post by Rick Morelan – Day 27 of 31 Rick Morelan of Joes2Pros has written an excellent blog post on the subject how to find top N values. Most people are fully aware of how the TOP keyword works with a SELECT statement. After years preparing so many students to pass the SQL Certification I noticed they were pretty well prepared for job interviews too. Yes, they would do well in the interview but not great. There seemed to be a few questions that would come up repeatedly for almost everyone. Rick addresses similar questions in his lucid writing skills. 2012 Observation of Top with Index and Order of Resultset SQL Server has lots of things to learn and share. It is amazing to see how people evaluate and understand different techniques and styles differently when implementing. The real reason may be absolutely different but we may blame something totally different for the incorrect results. Read the blog post to learn more. How do I Record Video and Webcast How to Convert Hex to Decimal or INT Earlier I asked regarding a question about how to convert Hex to Decimal. I promised that I will post an answer with Due Credit to the author but never got around to post a blog post around it. Read the original post over here SQL SERVER – Question – How to Convert Hex to Decimal. Query to Get Unique Distinct Data Based on Condition – Eliminate Duplicate Data from Resultset The natural reaction will be to suggest DISTINCT or GROUP BY. However, not all the questions can be solved by DISTINCT or GROUP BY. Let us see the following example, where a user wanted only latest records to be displayed. Let us see the example to understand further. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • What is a practical way to debug Rails?

    - by Joshua Fox
    I get the impression that in practice, debuggers are rarely used for Rails applications. (Likewise for other Ruby apps, as well as Python.) We can compare this to the usual practice for Java or VisualStudio programmers--they use an interactive debugger in a graphical IDE. How do people debug Rails applications in practice? I am aware of the variety of debuggers, so no need to mention those, but do serious Rails programmers work without them? If so, why do you choose to do it this way? It seems to me that console printing has its limits when debugging complex logic.

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  • Matrix Pattern Recognition Algorithm

    - by Andres
    I am designing a logic analyzer and I would like to implement some Matrix Algorithm. I have several channels each one represented by a row in the matrix and every element in the column would be the state, for example: Channel 1 1 0 0 1 0 1 1 0 1 Channel 2 1 1 0 1 1 0 0 1 1 Channel 3 0 1 0 1 1 0 1 0 0 Channel 4 0 0 1 0 0 1 0 0 1 I would like to detect a pattern inside my matrix for example, detect if exist and where the sub-matrix or pattern: 1 0 1 1 I think it can be accomplished testing element by element but I think there should be a better way of doing it. Is there any Java API or any way to do it ? If there is a API ARM optimized for NEON instructions would be great also but not mandatory. Thank you very much in advance.

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  • Patch an Existing NK.BIN

    - by Kate Moss' Open Space
    As you know, we can use MAKEIMG.EXE tool to create OS Image file, NK.BIN, or ROMIMAGE.EXE with a BIB for more accurate. But what if the image file is already created but need to be patched or you want to extract a file from NK.BIN? The Platform Builder provide many useful command line utilities, and today I am going to introduce one, BINMOD.EXE. http://msdn.microsoft.com/en-us/library/ee504622.aspx is the official page for BINMOD tool. As the page says, The BinMod Tool (binmod.exe) extracts files from a run-time image, and replaces files in a run-time image and its usage binmod [-i imagename] [-r replacement_filename.ext | -e extraction_filename.ext] This is a simple tool and is easy to use, if we want to extract a file from nk.bin, just type binmod –i nk.bin –e filename.ext And that's it! Or use can try -r command to replace a file inside NK.BIN. The small tool is good but there is a limitation; due to the files in MODULES section are fixed up during ROMIMAGE so the original file format is not preserved, therefore extract or replace file in MODULE section will be impossible. So just like this small tool, this post supposed to be end here, right? Nah... It is not that easy. Just try the above example, and you will find, the tool is not work! Double check the file is in FILES section and the NK.BIN is good, but it just quits. Before you throw away this useless toy, we can try to fix it! Yes, the source of this tool is available in your CE6, private\winceos\COREOS\nk\tools\romimage\binmod. As it is a tool run in your Windows so you need to Windows SDK or Visual Studio to build the code. (I am going to save you some time by skipping the detail as building a desktop console mode program is fairly trivial) The cbinmod.cpp is the core logic for this program and follow up the error message we got, it looks like the following code is suspected.   //   // Extra sanity check...   //   if((DWORD)(HIWORD(pTOCLoc->dllfirst) << 16) <= pTOCLoc->dlllast &&       (DWORD)(LOWORD(pTOCLoc->dllfirst) << 16) <= pTOCLoc->dlllast)   {     dprintf("Found pTOC  = 0x%08x\n", (DWORD)dwpTOC);     fFoundIt = true;     break;   }    else    {     dprintf("NOTICE! Record %d looked like a TOC except DLL first = 0x%08X, and DLL last = 0x%08X\r\n", i, pTOCLoc->dllfirst, pTOCLoc->dlllast);   } The logic checks if dllfirst <= dlllast but look closer, the code only separated the high/low WORD from dllfirst but does not apply the same to dlllast, is that on purpose or a bug? While the TOC is created by ROMIMAGE.EXE, so let's move to ROMIMAGE. In private\winceos\coreos\nk\tools\romimage\romimage\bin.cpp    Module::s_romhdr.dllfirst  = (HIWORD(xip_mem->dll_data_bottom) << 16) | HIWORD(xip_mem->kernel_dll_bottom);   Module::s_romhdr.dlllast   = (HIWORD(xip_mem->dll_data_top) << 16)    | HIWORD(xip_mem->kernel_dll_top); It is clear now, the high word of dll first is the upper 16 bits of XIP DLL bottom and the low word is the upper 16 bits of kernel dll bottom; also, the high word of dll last is the upper 16 bits of XIP DLL top and the low word is the upper 16 bits of kernel dll top. Obviously, the correct statement should be if((DWORD)(HIWORD(pTOCLoc->dllfirst) << 16) <= (DWORD)(HIWORD(pTOCLoc->dlllast) << 16) &&    (DWORD)(LOWORD(pTOCLoc->dllfirst) << 16) <= (DWORD)(LOWORD(pTOCLoc->dlllast) << 16)) So update the code like this should fix this issue or just like the comment, it is an extra sanity check, you can just get rid of it, either way can make the code moving forward and everything worked as advertised.  "Extracting out copies of files from the nk.bin... replacing files... etc." Since the NK.BIN can be compressed, so the BinMod needs the compress.dll to decompress the data, the DLL can be found in C:\program files\microsoft platform builder\6.00\cepb\idevs\imgutils.

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  • Amazon SOA: database as a Service

    - by Martin Lee
    There is an interesting interview with Werner Vogels which is partly about how Amazon does Service Oriented Architecture: For us service orientation means encapsulating the data with the business logic that operates on the data, with the only access through a published service interface. No direct database access is allowed from outside the service, and there’s no data sharing among the services. I do not understand that. Why do they need to 'wrap' a database into some layer if it already can be consumed as a service by other service through database adaptors? Does Amazon do that just because they need to expose the database to third parties or because of anything else? Why "no direct database access is allowed"? What are the advantages of such an architectural decision?

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  • is it a bad practice to call a View from another View in MVC?

    - by marcos.borunda
    I have some plain Views, they don't have any logic behind them (there is no action or controller behind them), their only propouse is to alert the user about something like "We have sent you an email to confirm your account", "You have no access to this resource", etc... These views are really simple, and calling them through a Controller/Action seems to be too much overhead, but somehow I feel like it is not quite correct. What do you think? How do you handle this kind of situations?? I guess this question will apply to any MVC Framework, but in my case I'm using the ASP.NET MVC 3 framework.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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