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  • My internet connection slows or dies unexpectedly

    - by genesis
    I installed Ubuntu 10.04 once again and I'm having some problems which I had before, but I have no idea how I solved them. On Windows, everything's working fine and I had no problems with this. My problem is that sometimes, when browsing through the internet, webpages just start to load really slow, sometimes it doesn't load anything at all (Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out.) and it starts to work after few minutes. My IPv4 settings are automatic (DHCP), and IPv6 settings are Ignored/Disabled. I think my previous problems had something to do with IPv6, but I'm not sure. Is there a fix for this? iwconfig lo no wireless extensions. eth0 no wireless extensions. wlan0 IEEE 802.11bgn ESSID:"Fsite1" Mode:Managed Frequency:2.442 GHz Access Point: C8:3A:35:40:43:68 Bit Rate=0 kb/s Tx-Power=20 dBm Retry long limit:7 RTS thr:off Fragment thr:off Encryption key:off Power Management:on Link Quality=43/70 Signal level=-67 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:0 Invalid misc:0 Missed beacon:0

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  • What actions to take when people leave the team?

    - by finrod
    Recently one of our key engineers resigned. This engineer has co-authored a major component of our application. We are not hitting Truck number yet though, but we're getting close :) Before the guy waltzes off, we want to take actions necessary to recover from this loss as smoothly as possible and eventually 'grow' the rest of the team to competently cover the parts he authored. More about the context: the domain the component covers and the code are no rocket science but still a lot of non-trivial stuff. Some team members can already cover a lot of this but those have a lot on their plates and we want to make sure every. (as I see it): Improve tests and test coverage - especially for the non-trivial stuff, Update high level documents, Document any 'funny stuff' the code does (we had to do some heavy duct-taping), Add / update code documentation - have everything with 'public' visibility documented. Finally the questions: What do you think are the actions to take in this situation? What have you done in such situations? What did or did not work well for you?

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  • Why is the use of abstractions (such as LINQ) so taboo?

    - by Matthew Patrick Cashatt
    I am an independent contractor and, as such, I interview 3-4 times a year for new gigs. I am in the midst of that cycle now and got turned down for an opportunity even though I felt like the interview went well. The same thing has happened to me a couple of times this year. Now, I am not a perfect guy and I don't expect to be a good fit for every organization. That said, my batting average is lower than usual so I politely asked my last interviewer for some constructive feedback, and he delivered! The main thing, according to the interviewer, was that I seemed to lean too much towards the use of abstractions (such as LINQ) rather than towards lower-level, organically grown algorithms. On the surface, this makes sense--in fact, it made the other rejections make sense too because I blabbed about LINQ in those interviews as well and it didn't seem that the interviewers knew much about LINQ (even though they were .NET guys). So now I am left with this question: If we are supposed to be "standing on the shoulders of giants" and using abstractions that are available to us (like LINQ), then why do some folks consider it so taboo? Doesn't it make sense to pull code "off the shelf" if it accomplishes the same goals without extra cost? It would seem to me that LINQ, even if it is an abstraction, is simply an abstraction of all the same algorithms one would write to accomplish exactly the same end. Only a performance test could tell you if your custom approach was better, but if something like LINQ met the requirements, why bother writing your own classes in the first place? I don't mean to focus on LINQ here. I am sure that the JAVA world has something comparable, I just would like to know why some folks get so uncomfortable with the idea of using an abstraction that they themselves did not write. UPDATE As Euphoric pointed out, there isn't anything comparable to LINQ in the Java world. So, if you are developing on the .NET stack, why not always try and make use of it? Is it possible that people just don't fully understand what it does?

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  • game play strategy in an arena

    - by joulesm
    I am writing a player's behavior for an arena game, and I'm wondering if you can offer some strategies. I'm writing it in Python, but I'm just interested in the high level game play. Here are the game aspects: Arena is a circle of a given size. The arena size shrinks every round to help break ties. Players are much smaller circles, can be on teams of 1 or 2 players. Players attack by colliding with other players, and based on the physics of the collision (speed of both players, angle), one could force another player out of the arena. Once a player is out of the arena, they are out of the game (for that round). The goal is to be the only team with players left in the arena. All other players have been pushed (through collisions or mistakes) out of the arena. It is possible for there to be no winner if the last two players exit the arena at the same time. Once the player has been programmed, the game just runs. There is no human intervention in the game. I'm thinking it's easiest to implement a few simple programmatic rules for my player to follow. For example, stay close to center of the arena, attack opponents from the inner side of the arena, etc. Are there any good simple game strategies? Would adding a random aspect to the game help? For example, to avoid predictability by the other team or something. Thanks in advance.

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  • Splitting a tetris game apart - where to put time-management?

    - by nightcracker
    I am creating a tetris game in C++ & SDL, and I'm trying to do it "good" by making it object-oriented and keeping scopes small. So far I have the following structure: A main with some lowlevel SDL set up and handling input A game class that keeps track of score and provides the interface for main (move block down, etc) A map class that keeps track of the current game field, which blocks are where. Used by the game class. A block class that consists of the current falling block, used by game. A renderer class abstracting low level SDL to a format where you render "tetris blocks". Used by map and block. Now I have a though time where to place the time-management of this game. For example, where should be decided when a block bumps the bottom of the screen how long it takes the current block locks in place and a new block spawns? I also have an other unrelated question, is there some place where you can find some standard data on tetris like standard score tables, rulesets, timings, etc?

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  • What is the value of workflow tools?

    - by user16549
    I'm new to Workflow developement, and I don't think I'm really getting the "big picture". Or perhaps to put it differently, these tools don't currently "click" in my head. So it seems that companies like to create business drawings to describe processes, and at some point someone decided that they could use a state machine like program to actually control processes from a line and boxes like diagram. Ten years later, these tools are huge, extremely complicated (my company is currently playing around with WebSphere, and I've attended some of the training, its a monster, even the so called "minimalist" versions of these workflow tools like Activiti are huge and complicated although not nearly as complicated as the beast that is WebSphere afaict). What is the great benefit in doing it this way? I can kind of understand the simple lines and boxes diagrams being useful, but these things, as far as I can tell, are visual programming languages at this point, complete with conditionals and loops. Programmers here appear to be doing a significant amount of work in the lines and boxes layer, which to me just looks like a really crappy, really basic visual programming language. If you're going to go that far, why not just use some sort of scripting language? Have people thrown the baby out with the bathwater on this? Has the lines and boxes thing been taken to an absurd level, or am I just not understanding the value in all this? I'd really like to see arguments in defense of this by people that have worked with this technology and understand why its useful. I don't see the value in it, but I recognize that I'm new to this as well and may not quite get it yet.

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  • eSTEP Newsletter for the technical EMEA partner community

    - by mseika
    We are pleased to present to you the first issue of the eSTEP Newsletter, which is dedicated to support the technical EMEA partner community in the effort to provide more information on what is going on within the corporation, what is the technical news regarding Hardware, events and all the important things which we think may be of interest to you. Invitation: STEP TechCast: Oracle Solaris 11 Express Get an insight on how Oracle Solaris 11 Express has raised the bar on the innovation introduced in Oracle Solaris 10. Learn about the new integrated features such as: network based package management tools improvements to built-in virtualization new virtualised network architecture security enhancements file system evolution  Learn how Oracle Solaris 11 Express provides greatly decreased planned system downtime, performs a completely safe system upgrade, achieves an unprecedented level of flexibility for application consolidation, and provides the highest levels of security in your datacenter. Date and time: Thursday, 7. July 2011, 13:00 - 14:00 CEST Speaker: Joost Pronk van Hoogeveen Target audience: Tech Presales Webcast Coordinates: You will find the coordinates in the eSTEP portal under the Events tab. Use your email-adress and PIN: eSTEP_2011 to get access. We are happy to get your comments and feedback.

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  • Implementation Specialist OPN Exam for OBI Suite 11g is Now LIVE

    - by Mike.Hallett(at)Oracle-BI&EPM
    The OPN specialisation Exam for implementation consultants of OBI Suite 11g is now live and ready for all partners.  You can now update your specialisation certification to the latest product version 11g for OBI: until recently, the accreditation had examined skills for OBI 10g. For more details see Oracle Business Intelligence Foundation Suite 11g Essentials (1Z1-591) where you can apply for this Oracle Implementation Specialist credential. This exam is primarily intended for consultants that are skilled in implementing solutions based on Oracle Business Intelligence Foundation Suite 11g. The certification covers skills such as: installing OBIEE, building the BI Server metadata repository, building BI dashboards, constructing ad hoc queries, defining security settings and configuring and managing cache files. The exam targets the intermediate-level implementation team member. Up-to-date training and field experience are recommended.   Also Note the New OPN on-line Sales & Pre-sales Assessment Tests are available @ Oracle Business Intelligence Foundation Suite 11g Sales Specialist Oracle Business Intelligence Foundation Suite 11g PreSales Specialist Oracle Business Intelligence Foundation Suite 11g Support Specialist FREE Certification Testing at OpenWorld ·       Are you attending OPN Exchange @ OpenWorld ? Then join us at OPN Specialist Test Fest! October 1st - 4th 2012, Marriott Marquis Hotel :  Pre-register here now!   For More Information OPN Certified Specialist exams OPN Certified Specialist FAQ Enablement 2.0 Get Specialized!

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  • How to model the components of a non Information System?

    - by Adel C Kod
    So I am working on a project that's related to the Kernel code(specifically related to the TCP/IP stack of the kernel). I need to build some models to describe the functionality and components of my system. Initially I thought about Class Diagram, it can describe the general architecture of my system but it doesn't make sense since my code is VERY structured(written in standard C). I also thought about DFDs, they'd describe the processes of my system, and how the data is flowing. But they contain something which doesn't really fit in; data-storages. I have no databases here(at all). For the functionality, other team members suggested using Activity and Sequence diagrams, which is kinda okay with me, but what about the system components? So basically my question is; I want to describe the components of my system; what do you suggest as a meaningful diagram to follow? (Again, the project is a research low-level systems-oriented project with almost no user-interface at all)

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  • Efficient path-finding in free space

    - by DeadMG
    I've got a game situated in space, and I'd like to issue movement orders, which requires pathfinding. Now, it's my understanding that A* and such mostly apply to trees, and not empty space which does not have pathfinding nodes. I have some obstacles, which are currently expressed as fixed AABBs- that is, there is no unbounded "terrain" obstacle. In addition, I expect most obstacles to be reasonably approximable as cubes or spheres. So I've been thinking of applying a much simpler pathfinding algorithm- that is, simply cast a ray from the current position to the target position, and then I can get a list of obstacles using spatial partitioning relatively quickly. What I'm not so sure about is how to determine the part where the ordered unit manoeuvres around the obstacles. What I've been thinking so far is that I will simply use potential fields- that is, all units will feel a strong repulsive force away from each other and a moderate force towards the desired point. This also has the advantage that to issue group orders, I can simply order a mid-level force towards another entity. But this obviously won't achieve the optimal solution. Will potential fields achieve a reasonable approximation given my parameters, or do I need another solution?

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  • What is the best way to exploit multicores when making multithread games?

    - by Keeper
    Many people suggest to write a program, and then start optimizing it. But I think that when it's coming to multithreading with multicore, a little think ahead is required. I've read about using threads, and experienced it myself during some courses at the university (still a student). The big question is simple, but a bit abstract: What thread related steps in game design do I need to take, before implementation? Now trying to be more specific. Let's say, as an example, that I'm making a small board game (like Monopoly) that I want to be multithreaded. My goal Is that this multithreaded game will exploit the best of the multicore system, lets say 4-6 cores (like in i7 processors). My answer to this question at the moment is, one thread for each of these four basic components: GUI User Input / Output AI (computer rival) Other game related calculations (like shortest path from A to B, or level up status change) I'm not an expert (yet!), and I'm sure there are better answers out there. Any suggestion, answer, different approach will be helpful. Some thoughts: Maybe splitting the main database is a good way.. (or total disaster.. )

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  • Mechanics of reasoning during programming interviews

    - by user129506
    This is not the usual "I don't want to write code during an interview", in this question the assumption is that I need to write code during an interview (think about the level of rewriting the quicksort or mergesort from scratch) I know how the algorithm work or I have a basic idea of how I should start working from there, i.e. I don't remember the algorithm by heart I noticed that even on a whiteboard, I always end up writing bugged code or code that doesn't compile. If there's a typo, whatever I usually live with that.. but when there's a crash due to some uncaught particular case I end up losing confidence in my skills. I realize that perhaps interviewers might want to look at how I write code and/or how I solve problems rather than proof-compiling my whiteboard code, but I'd like to ask how should I approach the above problem in mental terms, i.e. what mental steps should I follow when writing code for an interview with the two bullet points above. There must be a unique and agreed series of steps I should follow to avoid getting stuck/caught into particular exception cases (limit cases) that might end up wasting my time and my energies rather than focusing on the overall algorithm for the general case. I hope I made my point clear

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  • MVC: How to Implement Linked Views?

    - by cw'
    I'm developing a java application to visualize time series. I need (at least) three linked views, meaning that interaction with one of them updates the others. The views are: A list represents the available and currently selected time series. The selected time series are used as input for subsequent computations. Changing the selection should update the other views. A line chart displays the available and selected time series. Time series should be selectable from here by clicking on them. A bar chart shows aggregated data on time series. When zooming in to a period of time, the line chart should zoom in to the same period (and vice versa). How to implement this nicely, from a software engineering point of view? I.e. I'd like to write reusable and clear, maintainable code. So I thought of the MVC pattern. At first I liked the idea of having the three view components observing my model class and to refresh views upon being notified. But then, it didn't feel right to store view related data in the model. Storing e.g. the time series selection or plot zoom level in the model makes implications about the view which I wouldn't want in a reusable model. On the other hand, having the controllers observe each other results in a lot of dependencies. When adding another view, I'd have to register all other views as observer of the new view and vice versa, passing around many references and introducing dependencies. Maybe another "model" storing only view-related data would be the solution?

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  • MOS Community rewards Ram Kasthuri w/ FREE OOW Pass!

    - by cwarticki
    Congratulations Ram Kasthuri on Receiving a Free Full Conference Pass to Oracle OpenWorld!  Thank you for helping other members through your participation in My Oracle Support Community My Oracle Support Community member Ram Kasthuri received a free Oracle OpenWorld Pass from the My Oracle Support Community in appreciation for his work in answering questions posted by other Community members. Ram, an independent consultant, is an Application Solution Architect with Canon. He has been a valued Oracle customer for over 13 years. Ram is an active member in several of the Oracle EBS communities. He has achieved the Expert Level of recognition through his active participation.   Ram described the value he receives from My Oracle Support Community when he said what “I like best about the communities is the vicarious learning from real business scenarios posted by other Community members. The questions are real opportunities to learn all things Oracle, and EBS especially.” Ram is one of those member's who answers more questions than he posts, so he must get a lot of that vicarious learning. Oracle Premier Support customers can get answers and learn from both peers who have faced similar situations and Oracle experts. Join us in My Oracle Support Community. Look for Ram this week at Oracle OpenWorld and join him in My Oracle Support Community when you return to work. And while you’re at Oracle OpenWorld, Oracle Customer Support Services invites you to expand your knowledge by meeting with Oracle Support experts. Learn more about our sessions and network opportunities today!

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  • Are DDD Aggregates really a good idea in a Web Application?

    - by Mystere Man
    I'm diving in to Domain Driven Design and some of the concepts i'm coming across make a lot of sense on the surface, but when I think about them more I have to wonder if that's really a good idea. The concept of Aggregates, for instance makes sense. You create small domains of ownership so that you don't have to deal with the entire domain model. However, when I think about this in the context of a web app, we're frequently hitting the database to pull back small subsets of data. For instance, a page may only list the number of orders, with links to click on to open the order and see its order id's. If i'm understanding Aggregates right, I would typically use the repository pattern to return an OrderAggregate that would contain the members GetAll, GetByID, Delete, and Save. Ok, that sounds good. But... If I call GetAll to list all my order's, it would seem to me that this pattern would require the entire list of aggregate information to be returned, complete orders, order lines, etc... When I only need a small subset of that information (just header information). Am I missing something? Or is there some level of optimization you would use here? I can't imagine that anyone would advocate returning entire aggregates of information when you don't need it. Certainly, one could create methods on your repository like GetOrderHeaders, but that seems to defeat the purpose of using a pattern like repository in the first place. Can anyone clarify this for me?

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  • Caching by in-memory dictionaries. Are we doing it all wrong?

    - by user73983
    This approach is pretty much the accepted way to do anything in our company. A simple example : when a piece of data for a customer is requested from a service, we fetch all the data for that customer(relevant part to the service) and save it in a in-memory dictionary then serve it from there on following requests(we run singleton services). Any update goes to DB, then updates the in memory dictionary. It seems all simple and harmless but as we implement more complicated business rules the cache gets out of sync and we have to deal with hard to find bugs. Sometimes we defer writing to database, keeping new data in cache till then. There are cases when we store millions of rows in memory because the table has many relations to other tables and we need to show aggregate data quickly. All this cache handling is a big part of our codebase and I sense this is not the right way to do it. All of this juggling adds too much noise to the code and it makes it hard to understand the actual business logic. However I don't think we can serve data in a reasonable amount of time if we have to hit the database every time. I am unhappy about the current situation but I don't have a better alternative. My only solution would be to use NHibernate 2nd level cache but I have nearly no experience with it. I know many campanies use Redis or MemCached heavily to gain performance but I have no idea how I would integrate them into our system. I also don't know if they can perform better than in-memory data structures and queries. Are there any alternative approaches that I should look into?

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  • Employee Engagement: Drive Business Value

    - by Kellsey Ruppel
    As we’ve been discussing this week, employee engagement is extremely important and you’ve probably realized that effectively engaging your employees is essential to driving business value. Your employees are the ones responsible for executing on the business’ objectives. Your employees (in the sales & service departments) are the ones interacting with your customers the most, so delivering on customer expectations and attaining high levels of customer engagement are simply not possible without successfully empowering these this stakeholder group. High employee and partner engagement can have many benefits including: Higher levels of employee productivity Longer employee retention Stronger, more enduring and more successful relationships Serving as ambassadors for an organization’s brand More likely to deliver excellent customer service Referring others for hire Recommending the organization’s products and services Sharing feedback with their colleagues In a way, engagement is a measure of employee investment in an organization’s mission and brand. And then you have the enablement piece of this as well.  It’s hard to imagine a high level of engagement existing among employees who don’t feel that they’ve been enabled to do their jobs very efficiently or effectively. You’re just not going to find high engagement among people if the everyday processes and technologies  they work with make it a challenge for them to access, share and manage the information  they need do their jobs or if they’re unable to effectively collaborate around the projects they’re working on. How does your organization measure on the employee engagement spectrum? We’ve got a number of different resources to help you get started! Portal Resource Center Video: Got a minute? WebCenter in Action Webcast Series Portal Engagement Webcast 

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  • Brightness going up to 100% on loading certain websites in Chrome

    - by picheto
    I'm using Google Chrome version 21.0.1180.89 on Ubuntu 12.04 and my laptop is a Sony VAIO VPCCW15FL (spec sheet). My video driver is the propietary "NVIDIA accelerated graphics driver (post-release updates)(version-current updates)". After installing Ubuntu, I discovered that neither the brightness control buttons (hardware) or the brightness slider (software) worked, and found out I could get the hardware buttons to work by installing the nvidiabl.deb package and oBacklight script. I'm using nvidiabl-dkms 0.77 and oBacklight 0.3.8. Still, the slider on the Ubuntu "Settings" does not work, but I don't care. There is an annoying thing happening when loading certain pages in Google Chrome: the brightness goes up to 100% when loading the webpage or when leaving it (closing the tab or typing a different URL on the omnibox). However, the "brightness tooltip" (that default brightness notification) remembers the position it was set to, so if I adjust the brightness with the HW buttons, the level gets adjusted relative to the value it was set to before "going 100%". I disabled the flash PPAPI plugin, but left the NPAPI plugin enabled, and the problem went away for pages with flash content. Still, the same thing happens when viewing HTML5 video, or when loading, for example, the Chrome Web Store or using the Scratchpad extension. I suppose it has to do with the rendering of certain elements using the GPU, but this is just a guess. This brightness thing does not happen when using Firefox 15.0 or any other application I have used yet. Does anybody know why this may be happening and what could I do to fix this without changing browser? Thanks a lot.

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  • More than one way to skin an Audit

    - by BuckWoody
    I get asked quite a bit about auditing in SQL Server. By "audit", people mean everything from tracking logins to finding out exactly who ran a particular SELECT statement. In the really early versions of SQL Server, we didn't have a great story for very granular audits, so lots of workarounds were suggested. As time progressed, more and more audit capabilities were added to the product, and in typical database platform fashion, as we added a feature we didn't often take the others away. So now, instead of not having an option to audit actions by users, you might face the opposite problem - too many ways to audit! You can read more about the options you have for tracking users here: http://msdn.microsoft.com/en-us/library/cc280526(v=SQL.100).aspx  In SQL Server 2008, we introduced SQL Server Audit, which uses Extended Events to really get a simple way to implement high-level or granular auditing. You can read more about that here: http://msdn.microsoft.com/en-us/library/dd392015.aspx  As with any feature, you should understand what your needs are first. Auditing isn't "free" in the performance sense, so you need to make sure you're only auditing what you need to. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

    - by Tony Berk
    Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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  • Two interesting big data sessions around Openworld

    - by Jean-Pierre Dijcks
    For those who want to talk (not listen) about big data, here are 2 very cool sessions: BOF9877 - A birds of a feather session around all things big data. It is on Monday, Oct 1, 6:15 PM - 7:00 PM - Marriott Marquis - Golden Gate. While all guests on the panel are special, we will have very special guest on the panel. He is a proud owner of a Big Data Appliance (see here). Then there is a Big Data SIG meeting (the invite from Gwen): I'd like to invite everyone to our OOW12 meet up. We'll meet on Tuesday, October 2nd, 8:45 to 9:45 at Moscone West Level 3, Overlook 3. We will network, socialize and discuss plans for the group. Which topics interest us for webinars? Which conferences do we want to meet in? What other activities we are interested in? We can also discuss big data topics, show off our great work, and seek advice on the challenges. Other than figuring out what we are collectively interested in, the discussion will be pretty open. Here is the official invite. See you at Openworld!!

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  • Getting started on Large Projects

    - by Mercfh
    So I just graduated from my College with a B.S. in Comp. Science (although it was a good school, we're the only accredited CS department in our state.....for w/e that means lol) I feel like im a decent programmer, not amazing....but not terrible. Anyways I got my first job about 2 weeks ago, it's a pretty entry level job: firmware development/tester (I know I know people look down on testers...but I gotta start somewhere). Anyways there isn't a whole lot of coding to be had right now (mostly simple stuff) but here soon I have the option of helping out with development (which is what I want to do) Thing is....I have NEVER worked on a huge project. I mean in school sure we had "group" projects but nothing really big. So I'm not super familiar with HUGE classes and such (main language was C++)....Is this something I'll just get used to with time? Some fellow students were used to that with internships and such...but I never got that chance. My job was mostly a "one man job" kinda thing. Mostly little things. Plus in class we never did huge projects anyways. So how do you guys I guess "plan" out these things? Do you use a whiteboard and plan out classes and such....or what. Also...another worry of mine is that I have to use google......ALOT for examples of code, because sometimes I just don't get how something works. Is this normal? It makes me feel sorta.....stupid I guess. I mean "technically" i've had 4-5 years coding experience......but it really only feels like I had 2 years of REAL experience. If that makes any sense? Thanks

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  • Oracle Customer Experience (CX) Solutions Make Retailers Merry

    - by Tuula Fai
    Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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  • Why is CS never a topic of conversation of the layman? [closed]

    - by hydroparadise
    Granted, every profession has it's technicalities. If you are an MD, you better know the anatomy of the human body, and if you are astronomer, you better know your calculus. Yet, you don't have to know these more advance topics to know that smoking might give you lung cancer because of carcinogens or the moon revolves around the earth because of gravity (thank you Discovery Channel). There's sort of a common knowledge (at least in more developed countries) of these more advanced topics. With that said, why are things like recursive descent parsing, BNF, or Turing machines hardly ever mentioned outsided 3000 or 4000 level classes in a university setting or between colleagues? Even back in my days before college in my pursuit of knowledge on how computers work, these very important topics (IMHO) never seem to get the light of day. Many different sources and sites go into "What is a processor?" or "What is RAM?", or "What is an OS?". You might get lucky and discover something about programming languages and how they play a role in how applications are created, but nothing about the tools for creating the language itself. To extend this idea, Dennis Ritchie died shortly after Steve Jobs, yet Dennis Ritchie got very little press compared to Steve Jobs. So, the heart of my question: Does the public in general not care to hear about computer science topics that make the technology in their lives work, or does the computer science community not lend itself to the general public to close the knowledge gap? Am I wrong to think the general public has the same thirst for knowledge on how things work as I do? Please consider the question carefully before answering or vote closing please.

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  • WebCenter at Oracle Day Toronto

    - by Lance Shaw
    The Oracle Day event took place in Toronto yesterday at the Hyatt Regency Hotel downtown.  Attendance was excellent and it was standing room only at the keynote sessions.   Anytime the venue has to bring in chairs to handle the overflow crowd, you know there is a lot of interest! This year, WebCenter was featured prominently as part of the Fusion Middleware session track.  What was interesting to see was just how many customers are interested in consolidating and simplifying their existing infrastructure.  So many companies are still struggling with information silos such as file shares, SharePoint Sites and a myriad of departmental or process-centric repositories.  Naturally, these get more and more expensive to manage over time so there is a high level of interest in reducing the size, scope and cost of this infrastructure.  When companies see how they can use Fusion Middleware and related technologies to integrate with WebCenter Content, Imaging and other solutions to centralize content delivery across business applications, they quickly realize that there are significant cost savings to be had. Oracle Day Events are happening all over the world and there is likely going to be one near you.  To check out the full list and to register, visit the Event page here.  It is a great way to not only hear about WebCenter and how it can be used to your advantage, but also a great way to learn about the broader set of related products in the Fusion Middleware portfolio that are available to extend and enhance the power of your particular business solutions. If you cannot make it, or missed the event in your area, be sure to visit our new WebCenter Content page with a variety of informative assets all in one simple location.  It's a new page designed to provide you with easy access to customer stories, videos, whitepapers, webcasts and more.  We hope you find it valuable!

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