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• Oracle Customer Experience events in EMEA: Empowering People, Powering Brands

  - by Richard Lefebvre

  What makes for an exceptional customer experience? What are the organizational, technical and mindset prerequisites for making it a reality? And how ca a company sustain it? => Join one of the following Oracle's Customer Experience events (open to partners and customers) accross Europe <= Amsterdam - 27th September 2012  Milano - 27th September 2012 Madrid - 10th October 2012 London - 18th October 2012 Paris - 25th October (link to registration to be open soon) Other dates & locations to be relased -> Gain insight on what challenges must be addressed and how CX solutions can help deliver great customer experiences across the customer lifecycle and every interaction point. -> Learn how customer experience drives measurable business value by accelerating new customer acquisition, maximizing customer retention, improving operational efficiency and increasing total sales. This is your chance to transition your customer experience management strategies into the 21st century to create tomorrow's experiences today. This interactive event will deliver you the opportunity to learn from and network with your peers and experts.

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• Can Dungeons & Dragons Make You More Successful? [Video]

  - by Jason Fitzpatrick

  Dungeons & Dragons gets a bit of a bad rap in popular culture, but in this video treatise from Idea Channel, they propose that Dungeons & Dragons wires players for success. There are some deeply ingrained stereotypes about Dungeons & Dragons, and those stereotypes usually begin and end with people shouting “NERD!!!” But the reality of the D&D universe is a whole lot more complex. Rather than being an escape from reality, D&D is actually a way to enhance some important real life skillz! It’s a chance to learn problem solving, visualization, interaction, organization, people management… the list could go on and on. Plus, there are some very famous non-nerds who have declared an affinity for D&D, so best stop criticizing and join in if you want to be a successful at the game of life. While we’re trying not to let our love of all things gaming cloud our judgement, we’re finding it difficult to disagree with the premise that open-ended play fosters creative and adaptive thinking. Can Dungeons & Dragons Make You A Confident & Successful Person? [via Boing Boing] HTG Explains: What is the Windows Page File and Should You Disable It? How To Get a Better Wireless Signal and Reduce Wireless Network Interference How To Troubleshoot Internet Connection Problems

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• Applying to a company while personally working on a comparable project

  - by Developer Art

  That's going to be an unusual question but here it goes. I'm entertaining the thought to send my docs to a place which develops a large web project of a social type. Social meaning people, communities, interaction and all that usual stuff. The issue is that I myself am working on something that falls into the category of social in my private time. Now the question. Is it wise to apply there under these circumstances? I think there may be issues of intellectual ownership if I develop something similar that exists or will exist in that company's work. On the other hand, the web of full of social places (even this site is one of them), many of them utilize the same ideas and move in the same direction and it seems to work for everyone. It's hard to come up with something which hasn't been tried yet by somebody else so it's all basically reuse of the commonly available ideas and experience. What I'm working on is not a functional equivalent, it's rather largely off. There may be some intersections, but on a large scale this is not an equivalent. And whatever features might coincide, they already exist everywhere on the web anyway. Also technology stacks are entirely different so the issue with directly copying out parts of the code is probably not applicable. I plan to say it up front that I'm engaged in a personal project of mine and let them see if it represents a problem for them. What do you think? Am I making things up or is there really an issue?

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• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• Clean MVC design when there is viewer latency

  - by Tony Suffolk 66

  It isn't clear if this question has already been answered, so apologies in advance if this is a duplicate : I am implementing a game and trying to design around a clean MVC pattern - so my Control plane will implement the rules of the game (but not how the game is displayed), and the View plane implements how the game is displayed, and user iteraction - i.e. what game items or controls the user has activated. The challenge that I have is this : In my game the Control Plane can move game items more or less instaneously (The decision about what item to place where - and some of the initial consequences of that placement are reasonably trivial to calculate), but I want to design the Control Plane so that the View plane can display these movements either instaneously or using movement animations. The other complication is that player interaction must be locked out while those game items are moving (similar to chess - you can't attack an opposing piece as it moves past one of your pieces) So do I : Implement all the logic in the Control Plane asynchronously - and separate the descision making from the actions - so the Control plane decides piece 'A' needs to move to a given place - tells the view plane, and but does not implement the move in data until the view plane informs the control plane that the move/animation is complete. A lot of interlock points between the two layers. Implement all the control plane logic in one place - decisions and movement (keeping track of what moved where), and pass all the movements in one go to the View plane to do with what it will. Control Plane is almost fire and forget here. A hybrid of 1 & 2 - The control plane implements all the moves in a temporary data store - but maintains a second store which reflects what is actually visible to the viewer, based on calls and feedback from the View plane. All 3 are relatively easy to implement (target language is python), but having never done a clean MVC pattern with view latency before - I am not sure which design is best

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• What are some good seminar topics that can be used to improve designer&developer communication?

  - by tactoth

  Hello guys the thing I'll tell is what happens in the company I work for but I know it's more like a common issue in software companies. I'm development team leader in a internet service company that provides service that's very similar to dropbox. In our company we have mainly two divisions: the tech division and the designers division, both have their own reporting hierarchy. Designers focus on designing UI and prioritizing features, while developers focus on implement designers' ideas (more like being driven as our big boss has said). Then here comes our issue: the DEV team and DES team communicate very bad. DEV complain DES for these reasons: Too frequent changing of requirements Too complicated interaction (our DEV team has actually learned many HCI principles) Documents for design are incomplete, usually you just get 'design principles' and it's up to DEV to complete design details. When you find design defects, you ask DES team to resolve them, then DES team quickly change the principles and you gonna spend another several weeks because the change is so fundamental. While DES complain DEV for these reasons: Code architecture is not good enough to adapt to changing requirements (Obviously DES knows something about software development) Product design is about principles, not details. DEV fails to realize this. Communication should be quick and should be mainly oral. Trying to make most feature discussion in document for reference is too overloaded and doesn't make sense. As you can see, DEV and DES have different ideas on product design, and encourages very different practice. We have this difference because of the way we work. So our solution is that we should plan some seminars to make each part more aware of the way the other part work. Then my question is, what are some good topics for such seminars? Guessing some people may not think seminars can solve this problem, please also suggest your solution.

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• Gaming Community CMS, with forum integration [closed]

  - by Tillman32

  Possible Duplicate: Which Content Management System (CMS) should I use? I've had a simple website that I coded myself for a while now, the site is a gaming community. It's very forum and news driven. It was a HORRIBLE idea to take on coding this thing myself. Although we've used it for about a year now, we're just getting too big, and I need to streamline our work. I need writers to post news, etc. I've been doing it through code. ( A year ago I thought it would be a cool idea ) Anyway, I've been messing with just about every CMS out there, and I'm struggling to get something that I really like. The main issue I'm facing, is a good news system, and good forum integration. I'm sort of picky when it comes to looks, its a curse. Reading on here, I see a lot of people saying Drupal is the best for the 3 things I need, community interaction, and forums. I think the main issue that I ran into with drupal, was ease of use, and themes. I am not a web designer, and I need a good theme. For an idea of what I'm looking for, go check out http://www.clgaming.net, they have forums integrated, a nice news area on home page/news section, and nice user accounts. It looks very professional, and I doubt I'll get close to that with a free theme, but their functionality is exactly what I need. Any ideas would be greatly appreciated.

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• Testing of visualization projects

  - by paxRoman

  We develop small to large visualization projects for different tasks and industries and sometimes while rewriting them a couple of times in the process we hit walls because we discover that we need to add a lot of code to support new requirements. Now we have established a design process that seems to work well (at least we reduced the development time for each new project quite a bit), but we're still left scratching our heads around this question: what exactly should we test when testing visualizations? If everything that we want to explore is on the screen (bounded visualizations)? If the data is ok - if data is valid (that's one of the nice things about visualizations you can spot errors in your datasets)? Usability? User interaction? Code quality? I can tell you for sure that a simple check of the code quality is certainly not enough! Is there a classic paper / book about how to test visualizations? Also do you happen to know about classic design patterns for visualizations (except the obvious ones like Pub-Sub)?

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• What would be a good topic for research on "edge of multiple processors / computers programming" topic?

  - by Kabumbus

  This is a subjective discussion so we can express our dreams and hopes here. A "topic" must be like a task with point to have as end result a software poduct. A "topic" must be mainly about "Software engineering", "Algorithm and data structure concepts" and perhaps "Design patterns". I mean let us try to look what is not already there? What can be developed in fiew month and give a breakthrue / start a new leap / show somethig not realized before in science of f multiple computers programming? What i see is already there: LAN / wire and other infrastractural programms for connecting on device level MPI/ Bit torrent/Jabber protocols / APIs / servers for messaging on top Boost and analogs on evry OS in most languages for multithreading there are lots of CUDA like on computer frameworks for fast calculating on computers GPUs What I personally do not see out there is a crossplatform framework for multiple processes interaction. Meaning one that would allow easy creation of multyple processes running in paralell inside one hoster app on one machine. In level not harder than needed for threads creation (so no seprate server apps - just one lib doing it all) Is there ny such lib and what can you propose for research topic?

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• My Windows Phone 7 experience: 45 days in

  - by Enrique Lima

  November 13th, 2010 was the day I got my Windows Phone 7.  It was an exciting day, a lot of anxiety too.  Over a phone? Sadly, yes! Being a Zune Pass subscriber, it was something worth looking forward too, being a consultant that relies and works with Microsoft technologies and having the option of OneNote (without converters and such) on my phone was a great thing too. Has that changed over 45 days?  No, not really.  But I find myself at the very same place I was with my iPhone, I don’t really use the music player as I spend enough time in front of a computer where I have Pandora and the Zune Desktop.  Or in a car with Satellite Radio.  As for OneNote, that keeps me hooked and with access to my notes no matter where I take them. The Device: Samsung Focus Likes: OneNote integration, Zune capabilities (just note my comment above), fast and smooth interface, calendar, tiles, the device itself. Dislikes: Heavy glitches in SharePoint interaction. And a very weird one I have experienced is, any pictures I get sent from an iPhone via email will register as an attachment but the pictures are not listed as the attachment once I open the message … weird!!  Then, of course, some apps have not made it to the platform (not sure they ever will … Pandora??!!??  Chase??!!??).  But those apps missing is not the phone, or Microsoft’s fault (IMO).  In summary, I am happy with it, and some of the missing apps have made me shift the way I work with the products or features affected … meaning I rely on my desktop stuff for that.

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• What are my choices for server side sandboxed scripting?

  - by alfa64

  I'm building a public website where users share data and scripts to run over some data. The scripts are run serverside in some sort of sandbox without other interaction this cycle: my Perl program reads from a database a User made script, adds the data to be processed into the script ( ie: a JSON document) then calls the interpreter, it returns the response( a JSON document or plain text), i save it to the database with my perl script. The script should be able to have some access to built in functions added to the scripting language by myself, but nothing more. So i've stumbled upon node.js as a javascript interpreter, and and hour or so ago with Google's V8(does v8 makes sense for this kind of thing?). CoffeeScript also came to my mind, since it looks nice and it's still Javascript. I think javascript is widespread enough and more "sandboxeable" since it doesn't have OS calls or anything remotely insecure ( i think ). by the way, i'm writing the system on Perl and Php for the front end. To improve the question: I'm choosing Javascript because i think is secure and simple enough to implement with node.js, but what other alternatives are for achieving this kind of task? Lua? Python? I just can't find information on how to run a sandboxed interpreter in a proper way.

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• Customer Experience Management for Retail 2.0 - part 2 / 2

  - by Sanjeev Sharma

  In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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• HCM is Alive and Well in APAC

  - by Row Henson

  I just returned from a 5 country tour on “Rethinking HR” where Oracle hosted breakfast and lunch executive seminars to the most senior HR practitioners in 5 cities in these major markets in APAC. While I have done many of these “road shows” in the past, I was most impressed with the response we received during this trip. I’m sure the execution of our marketing and sales teams had lots to do with the turnout, but I’d also like to think that this region is primed for applications that help with the talent dilemma faced by many organizations today in this part of the world and are excited about the offerings Oracle provides to help our customers attract, develop, retain and analyze their human capital. For these type of events, we normally expect 25-30 companies in attendance with a drop-off rate of around 15%. In all 5 cities, we had standing room only with an average attendance of 50 people from 30+ companies. Interestingly enough, in 3 of the 5 cities we had people show up that were turned down during registration, for lack of room – so we actually exceeded our registration. This was the case in Canberra – Australia’s capital – with over 70 attendees. Unusual indeed! During my presentation I referenced several studies which highlight how this region is primed for support in looking at talent in the future as high growth creates talent shortages and talented workers see opportunities outside of their current employers. A Deloitte study shows that 61% of respondents in APAC expect significant or moderate talent shortages over the next year (compared to 45% and 31% for the Americas and EMEA respectively). Please accept my thanks to all who arranged and orchestrated this time in APAC. While my body was quite tired from the hectic schedule, my mind was energized with the interest and interaction.

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• Provide an OnChange event for an internal property which is controlled externally?

  - by NGLN

  For fun and by request I am updating this ImageGrid component, a kind of listbox for images that has a FileNames property of type TStrings. For ease of writing, I have been misusing its FileNames.Objects property for bitmap storage. But since the TStrings type suggests that users of the component could or would want to use the Objects property for custom data, e.g. like TListBox.Items, I am rewriting the component to store the bitmaps elsewhere and leave FileNames.Objects untouched for unknown future usage. Now I am wondering whether to provide an OnChange event. And if so, whether to fire it when one or more FileNames.Objects changes. Trying to answer it myself, I dove in Delphi's own VCL and stumbled on: TMemo: has an OnChange event, but ignores Lines.Objects TListBox: has no OnChange event, but is capable of storing Items.Objects TStringGrid: has no OnChange event, but is capable of storing Objects, Rows.Objects, Cols.Objects So now I am somewhat puzzeled, because I cannot imagine Borland's developers didn't add events for several Objects properties out of ease. Sure, when a user changes a FileNames.Object in my component, he knows he does and could implement appropriate interaction himself. But wouldn't it be convenient when the component does automatically? What would you expect from this component in this regard?

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• Release: Oracle Java Development Kit 8, Update 20

  - by Tori Wieldt

  Java Development Kit 8, Update 20 (JDK 8u20) is now available. This latest release of the Java Platform continues to improve upon the significant advances made in the JDK 8 release with new features, security and performance optimizations. These include: new enterprise-focused administration features available in Oracle Java SE Advanced; products offering greater control of Java version compatibility; security updates; and a very useful new feature, the MSI compatible installer. Download Release Notes Java SE 8 Documentation New tools, features and enhancements highlighted from JDK 8 Update 20 are: Advanced Management Console The Java Advanced Management Console 1.0 (AMC) is available for use with the Oracle Java SE Advanced products. AMC employs the Deployment Rule Set (DRS) security feature, along with other functionality, to give system administrators greater and easier control in managing Java version compatibility and security updates for desktops within their enterprise and for ISVs with Java-based applications and solutions. MSI Enterprise JRE Installer Available for Windows 64 and 32 bit systems in the Oracle Java SE Advanced products, the MSI compatible installer enables system administrators to provide automated, consistent installation of the JRE across all desktops in the enterprise, free of user interaction requirements. Performance: String de-duplication resulting in a reduced footprint Improved support in G1 Garbage Collection for long running apps. A new 'force' feature in DRS (Deployment Rule Set) which allows system administrators to specify the JRE with which an applet or Java Web Start application will run. This is useful for legacy applications so end users don't need to approve security exceptions to run.  Java Mission Control 5.4 with new ease-of-use enhancements and launcher integration with Eclipse 4.4 JavaFX on ARM Nashorn performance improvement by persisting bytecode after inital compilation There's much more information to be found in the JDK 8u20 Release Notes.

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• Model a chain with different elements in Unity 3D

  - by Alex

  I have to model, in unity 3D, a chain that is composed of various elements. some flexible, some rigid. The idea is to realize a human-chain where each person is linked to the other by their hands. I've not tried to implement it yet as i've no idea on what could be a good way to do it. In the game i've to manage a lot of chains of people... maybe also 100 chains composed of 11-15 people. The chain will be pretty simple and there won't be much interaction... Probabily some animation of the people one at time for each chain and some physic reaction (for example pushing a people in a chain should slightle flex the chain) the very problem of this work is that in the chain each object is composed by flexible parts (arms) and rigid parts (the body) and that the connection should remain firm... just like when people handshake... hands are firm and are the wrists to move. i can use C4D to model the meshes. i know this number may cause performance problems, but it's also true i will use low-poly versions of human. (for the real it won't be human, but very simple toonish characters that have harms and legs). So actually i'm trying to find a way to manage this in a way it can work, the performance will be a later problem that i can solve. If there is not a fast 'best-practiced' solution and you have any link/guide/doc that could help me in finding a way to realize this is, it would be very appreciated anyway if you post it. thanks

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• MVC: How to Implement Linked Views?

  - by cw'

  I'm developing a java application to visualize time series. I need (at least) three linked views, meaning that interaction with one of them updates the others. The views are: A list represents the available and currently selected time series. The selected time series are used as input for subsequent computations. Changing the selection should update the other views. A line chart displays the available and selected time series. Time series should be selectable from here by clicking on them. A bar chart shows aggregated data on time series. When zooming in to a period of time, the line chart should zoom in to the same period (and vice versa). How to implement this nicely, from a software engineering point of view? I.e. I'd like to write reusable and clear, maintainable code. So I thought of the MVC pattern. At first I liked the idea of having the three view components observing my model class and to refresh views upon being notified. But then, it didn't feel right to store view related data in the model. Storing e.g. the time series selection or plot zoom level in the model makes implications about the view which I wouldn't want in a reusable model. On the other hand, having the controllers observe each other results in a lot of dependencies. When adding another view, I'd have to register all other views as observer of the new view and vice versa, passing around many references and introducing dependencies. Maybe another "model" storing only view-related data would be the solution?

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• In which fields does quality of the software product matter as much as the completion time?

  - by Nav

  Someone told me that if the software product meets clients expectations, it is good quality. But I've worked with Interaction Designers (the same kind of people who made Gmail's interface and usability so cool!), and I've loved working with them because even though they came up with hundreds of changes in requirements, and emphasised on many many subtle details, when the software was complete, I could look at the product and say WOW! The current place I work, the only thing that matters is completing the project on time. As long as it works and as long as the client says it's ok, nobody bothers to improve it. I'm not talking about gold-plating, but I believe that for a programmer to enjoy his (well, maybe her too ;) ) job, they should be able to proudly say that "Hey, I made that software" and that comes only when the product is of good quality. Apart from your opinions on this, I'd also like to know which fields (Eg. Aerospace, Finance etc.) could I find companies (or you could mention the company name) where the quality of a product is as important as completing the project on time?

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• Should Android and iPhone UI be different?

  - by Phonon

  I'm not completely new to developing apps, but I'm at a point where I'm trying to develop something and deploy it on several mobile platforms. To only concentrate on two major ones, suppose I'm developing an app for Android and iPhone and designing UI and the general user interaction architecture. Both platforms give guidelines as to how their UIs should work. For example, most iPhone apps have the Navigation Bar (the one that says Testing 1 and has a Back button) and an Icon Bar for navigating a program, while Android uses an Options Menu fetched via a Menu button and the "back" navigation is handled with the physical Back button on the device. I've seen many apps that try to force the same UI on every platform. For example, custom-building an iPhone style Icon Bar and putting it in their Android apps, but it just doesn't quite look right to me and it feels like it violates UI design guidelines somewhat. Are there any good design patters for implementing something sufficiently similar on both platforms, yet still platform-specific enough so that the user would not feel out of their comfort zone? What do people usually do in these situations?

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• Creating Engaging Online Experiences is Easy and Intuitive for Marketers with Oracle WebCenter Sites 11g

  - by Christie Flanagan

  Last month, we announced the availability of Oracle WebCenter Sites 11g, the latest release of our web experience management solution. This new release is really geared toward enabling marketers and business users to drive customer acquisition and brand loyalty by simplifying the whole process of creating, managing and optimizing engaging online experiences.  To show you just how this works, we’ve created the video below which takes you through the tasks a typical marketer might execute using Oracle WebCenter Sites to manage their online presence -- everything from page editing to page creation, right on through to optimizing the mobile experience and moderating user-generated comments and reviews is covered here. I hope this video has give you a flavor for just how easy and intuitive it is for marketers and other business users to manage engaging and interactive online experiences using Oracle WebCenter Sites.  To see more about the new release, please check out the recording of our launch webcast. On Demand Webcast - Introducing Oracle WebCenter Sites: Transforming the Online Experience Enabling marketers and business users is a key requirement for creating and managing contextually relevant, social, and interactive online experiences. Oracle WebCenter Sites transforms the online experience into one that is simple and intuitive to manage as a content contributor, encourages interaction between site visitors and their social networks, and provides marketers with automated targeting options for optimizing online engagement. View this webcast now to learn more.

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• When running Minecraft with OpenJDK, my keyboard becomes unresponsive?

  - by Mochan

  I recently downloaded Minecraft with the .jar format and had it running on my computer not so long ago. Now that I'm using my desktop instead of laptop temporarily, I want it to run. On my laptop it was a tremendous hassle to get OpenJDK to even run the application without it going black and I don't have that problem on my desktop. However, when I run the application on desktop, my keyboard becomes unresponsive and doesn't type at all. This is a really big problem because I can't play the game as it requires keyboard interaction. It works as normal on my laptop though and it works perfectly. But now on the desktop it's completely useless. I don't know if there's like a keyboard driver I'm missing, but there shouldn't be because the keyboard runs flawlessly everywhere else. I'm using OpenJDK 6 because the 7 has the same 'black screen' I mentioned. So I need this to work within OpenJDK 6. Thanks so much in advance and I'll try to specify as many details as I can.

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• 11/28 Thought Leaders Webinar: Marketing Strategies for Great Customer Experiences

  - by Charles Knapp

  With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing exponentially. Is this leading to better business insight and customer experiences? Join the Internet Marketing Association, The University of California at Irvine, and Oracle as we discuss marketing strategies that will help your customers have better experiences with your brand. You'll learn effective strategies for harnessing the power of "big data" to know more and understand your customers better, empowering customers and employees to make every interaction easy and rewarding, and adapting the customer experience to connect and engage effectively with each customer. Our speakers are Melissa Boxer, Vice President of Product Strategy, Oracle Cloud and CX Applications, who is a conference keynote speaker on integrated social marketing and loyalty analytics, and Dean Abbott, CEO of Abbott Analytics, who is a thought leader in commercial predictive analytics. This learning opportunity takes place on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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• A Better Way to Plan, Execute and Manage Enterprise Architecture

  - by JuergenKress

  IT Strategies from Oracle is an authorized library of guidelines and reference architectures that will help you better plan, execute, and manage your enterprise architecture and IT initiatives. The IT Strategies from Oracle library offers two types of best practice documents: practitioner guides containing pragmatic advice and approaches, and reference architectures containing the proven technology patterns to jumpstart your initiative. The IT Strategies from Oracle library can help you establish a reliable set of principles and standards to guide your use of Oracle technology. We will expand this library over time across all of Oracle's technologies. Today, you can access: Overview documents providing an introduction to all the resources available in the library and best practices maturity models Oracle Reference Architectures covering the application infrastructure foundation, management and monitoring, security, software engineering, service-oriented integration, service orientation, user interaction, engineered systems, and a master glossary. Enterprise Technology Strategies for Service-Oriented Architecture offering practitioner guides on creating a SOA roadmap, frameworks for governance, determining ROI, identifying services, software engineering, and white papers. Enterprise Technology Strategies for Event-Driven Architecture offering practitioner guides on creating an EDA roadmap and reference architectures on an EDA foundation and EDA infrastructure. Enterprise Technology Strategies for Business Process Management including practitioner guides on creating a BPM roadmap, business process engineering, governance, and reference architectures on a BPM foundation and BPM infrastructure. Enterprise Technology Strategies for Cloud Computing including reference architectures on a Cloud foundation and Cloud infrastructure. Enterprise Technology Strategies for Business Analytics includes a practitioner guide for creating a BA roadmap, and reference architectures for a BA foundation and BA infrastructure. Get the Oracle Enterprise Architecture content here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: Architecture,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Web Service Standard Complexity

  Are we over-standardizing web services and hindering their adoption? No, and in fact I feel that it is helping its adoption in the modern corporate world. Standards, although they can be daunting and tedious, provide a universal framework to which we all can operate in and around. These frameworks provide a common interface for all of to use when interaction with various computing environments so that data can be transfer freely.  Standards are protocols in which computers communicate with one another. If we take this to the living world, the united nations hires interprets for all each countries dignitaries so that they can understand what other countries are talking about. Imagine if the president of the United States wanted to talk to the ruler of China. How would these to communicate? The interpreter would translate data back and forth acting as in intermediary using both standard American English and Chinese. Without knowing the standards in either language no one would be able to communicate. Even though we work within the framework of standards does not mean that we are stuck with these standards. As technology evolves all standards will be out of touch, and when this occurs standards need to be refactored or replaced with new standards that are current with the technology at that time. How else are we as developers and the technology going to grow? What do you guys think?

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