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  • How can I keep my privacy while owning multiple domain names?

    - by Abby
    I want to own, create and run x# of domains. I do not want 'whois' to have my name, home address and home phone available to anyone who looks me up. I've already bought a mailbox that I can use for my physical address. But... that doesn't get my name and number question answered. What is the best way to be anonymous yet still be legal? Do I need to incorporate all my sites and get an LLC? Can I create a company name without becoming an LLC? Then there's the phone number.... Thanks in advance to all who respond!

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  • Why does Eclipse keep crashing and dpkg erroring out?

    - by Sanju Sony Kurian
    I AM GETTING THE ERROR E: Sub-process /usr/bin/dpkg returned an error code (1) WHILE I WAS TRYING TO UPGRADE MY PC. i USE ECLIPSE AND IT KEEPS ON CRASHING... pLEASE HELP I ATTACH THE ERROR sanju@sanju-Dell-System-XPS-L502X:~$ upgrade Reading package lists... Done Building dependency tree Reading state information... Done The following packages have been kept back: aisleriot gir1.2-rb-3.0 gir1.2-totem-1.0 gnome-disk-utility gnome-keyring libgck-1-0 libgcr-3-1 libtotem0 linux-generic linux-headers-generic linux-image-generic rhythmbox rhythmbox-data rhythmbox-mozilla rhythmbox-plugin-cdrecorder rhythmbox-plugin-magnatune rhythmbox-plugin-zeitgeist rhythmbox-plugins seahorse totem totem-common totem-mozilla totem-plugins 0 upgraded, 0 newly installed, 0 to remove and 23 not upgraded. 1 not fully installed or removed. After this operation, 0 B of additional disk space will be used. Do you want to continue [Y/n]? Y Setting up grub-pc (1.99-21ubuntu3.1) ... /var/lib/dpkg/info/grub-pc.config: 35: /etc/default/grub: Syntax error: EOF in backquote substitution dpkg: error processing grub-pc (--configure): subprocess installed post-installation script returned error exit status 2 Errors were encountered while processing: grub-pc E: Sub-process /usr/bin/dpkg returned an error code (1)

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  • How do we keep dependent data structures up to date?

    - by Geo
    Suppose you have a parse tree, an abstract syntax tree, and a control flow graph, each one logically derived from the one before. In principle it is easy to construct each graph given the parse tree, but how can we manage the complexity of updating the graphs when the parse tree is modified? We know exactly how the tree has been modified, but how can the change be propagated to the other trees in a way that doesn't become difficult to manage? Naturally the dependent graph can be updated by simply reconstructing it from scratch every time the first graph changes, but then there would be no way of knowing the details of the changes in the dependent graph. I currently have four ways to attempt to solve this problem, but each one has difficulties. Nodes of the dependent tree each observe the relevant nodes of the original tree, updating themselves and the observer lists of original tree nodes as necessary. The conceptual complexity of this can become daunting. Each node of the original tree has a list of the dependent tree nodes that specifically depend upon it, and when the node changes it sets a flag on the dependent nodes to mark them as dirty, including the parents of the dependent nodes all the way down to the root. After each change we run an algorithm that is much like the algorithm for constructing the dependent graph from scratch, but it skips over any clean node and reconstructs each dirty node, keeping track of whether the reconstructed node is actually different from the dirty node. This can also get tricky. We can represent the logical connection between the original graph and the dependent graph as a data structure, like a list of constraints, perhaps designed using a declarative language. When the original graph changes we need only scan the list to discover which constraints are violated and how the dependent tree needs to change to correct the violation, all encoded as data. We can reconstruct the dependent graph from scratch as though there were no existing dependent graph, and then compare the existing graph and the new graph to discover how it has changed. I'm sure this is the easiest way because I know there are algorithms available for detecting differences, but they are all quite computationally expensive and in principle it seems unnecessary so I'm deliberately avoiding this option. What is the right way to deal with these sorts of problems? Surely there must be a design pattern that makes this whole thing almost easy. It would be nice to have a good solution for every problem of this general description. Does this class of problem have a name?

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  • Real tortoises keep it slow and steady. How about the backups?

    - by Maria Zakourdaev
      … Four tortoises were playing in the backyard when they decided they needed hibiscus flower snacks. They pooled their money and sent the smallest tortoise out to fetch the snacks. Two days passed and there was no sign of the tortoise. "You know, she is taking a lot of time", said one of the tortoises. A little voice from just out side the fence said, "If you are going to talk that way about me I won't go." Is it too much to request from the quite expensive 3rd party backup tool to be a way faster than the SQL server native backup? Or at least save a respectable amount of storage by producing a really smaller backup files?  By saying “really smaller”, I mean at least getting a file in half size. After Googling the internet in an attempt to understand what other “sql people” are using for database backups, I see that most people are using one of three tools which are the main players in SQL backup area:  LiteSpeed by Quest SQL Backup by Red Gate SQL Safe by Idera The feedbacks about those tools are truly emotional and happy. However, while reading the forums and blogs I have wondered, is it possible that many are accustomed to using the above tools since SQL 2000 and 2005.  This can easily be understood due to the fact that a 300GB database backup for instance, using regular a SQL 2005 backup statement would have run for about 3 hours and have produced ~150GB file (depending on the content, of course).  Then you take a 3rd party tool which performs the same backup in 30 minutes resulting in a 30GB file leaving you speechless, you run to management persuading them to buy it due to the fact that it is definitely worth the price. In addition to the increased speed and disk space savings you would also get backup file encryption and virtual restore -  features that are still missing from the SQL server. But in case you, as well as me, don’t need these additional features and only want a tool that performs a full backup MUCH faster AND produces a far smaller backup file (like the gain you observed back in SQL 2005 days) you will be quite disappointed. SQL Server backup compression feature has totally changed the market picture. Medium size database. Take a look at the table below, check out how my SQL server 2008 R2 compares to other tools when backing up a 300GB database. It appears that when talking about the backup speed, SQL 2008 R2 compresses and performs backup in similar overall times as all three other tools. 3rd party tools maximum compression level takes twice longer. Backup file gain is not that impressive, except the highest compression levels but the price that you pay is very high cpu load and much longer time. Only SQL Safe by Idera was quite fast with it’s maximum compression level but most of the run time have used 95% cpu on the server. Note that I have used two types of destination storage, SATA 11 disks and FC 53 disks and, obviously, on faster storage have got my backup ready in half time. Looking at the above results, should we spend money, bother with another layer of complexity and software middle-man for the medium sized databases? I’m definitely not going to do so.  Very large database As a next phase of this benchmark, I have moved to a 6 terabyte database which was actually my main backup target. Note, how multiple files usage enables the SQL Server backup operation to use parallel I/O and remarkably increases it’s speed, especially when the backup device is heavily striped. SQL Server supports a maximum of 64 backup devices for a single backup operation but the most speed is gained when using one file per CPU, in the case above 8 files for a 2 Quad CPU server. The impact of additional files is minimal.  However, SQLsafe doesn’t show any speed improvement between 4 files and 8 files. Of course, with such huge databases every half percent of the compression transforms into the noticeable numbers. Saving almost 470GB of space may turn the backup tool into quite valuable purchase. Still, the backup speed and high CPU are the variables that should be taken into the consideration. As for us, the backup speed is more critical than the storage and we cannot allow a production server to sustain 95% cpu for such a long time. Bottomline, 3rd party backup tool developers, we are waiting for some breakthrough release. There are a few unanswered questions, like the restore speed comparison between different tools and the impact of multiple backup files on restore operation. Stay tuned for the next benchmarks.    Benchmark server: SQL Server 2008 R2 sp1 2 Quad CPU Database location: NetApp FC 15K Aggregate 53 discs Backup statements: No matter how good that UI is, we need to run the backup tasks from inside of SQL Server Agent to make sure they are covered by our monitoring systems. I have used extended stored procedures (command line execution also is an option, I haven’t noticed any impact on the backup performance). SQL backup LiteSpeed SQL Backup SQL safe backup database <DBNAME> to disk= '\\<networkpath>\par1.bak' , disk= '\\<networkpath>\par2.bak', disk= '\\<networkpath>\par3.bak' with format, compression EXECUTE master.dbo.xp_backup_database @database = N'<DBName>', @backupname= N'<DBName> full backup', @desc = N'Test', @compressionlevel=8, @filename= N'\\<networkpath>\par1.bak', @filename= N'\\<networkpath>\par2.bak', @filename= N'\\<networkpath>\par3.bak', @init = 1 EXECUTE master.dbo.sqlbackup '-SQL "BACKUP DATABASE <DBNAME> TO DISK= ''\\<networkpath>\par1.sqb'', DISK= ''\\<networkpath>\par2.sqb'', DISK= ''\\<networkpath>\par3.sqb'' WITH DISKRETRYINTERVAL = 30, DISKRETRYCOUNT = 10, COMPRESSION = 4, INIT"' EXECUTE master.dbo.xp_ss_backup @database = 'UCMSDB', @filename = '\\<networkpath>\par1.bak', @backuptype = 'Full', @compressionlevel = 4, @backupfile = '\\<networkpath>\par2.bak', @backupfile = '\\<networkpath>\par3.bak' If you still insist on using 3rd party tools for the backups in your production environment with maximum compression level, you will definitely need to consider limiting cpu usage which will increase the backup operation time even more: RedGate : use THREADPRIORITY option ( values 0 – 6 ) LiteSpeed : use  @throttle ( percentage, like 70%) SQL safe :  the only thing I have found was @Threads option.   Yours, Maria

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  • Github Workflow: Pushing small fix branches to remote, or keep them local?

    - by Isaac Hodes
    In Scott Chacon's workflow (explained eg in this SO answer), with essentially two silos (development, and master), if, say I have a small bug to fix (e.g. can be fixed with a few characters) is the optimal way of doing that: a) branch off of development a branch called e.g. fix_123. Push this branch to origin as I work on it. When it's done, code-reviewed, whatever, merge into development and push development to origin. b) Same as above, but without pushing fix_123 to origin.

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  • Shared to Dedicated or Amazon CloudFront to improve performances and keep secured?

    - by user978548
    I have a Wordpress which currently takes about 1.8s to 2.5s for the home page to completely load in my country. The page weight is about 700Ko (static content included). In order to increase performances, I'm considering two solutions: Switching to a dedicated host. Using amazon s3 cloudfront to serve static contents. My current shared hosting have servers in a neighboring country but not exactly in mine, and both amazon and the dedicated hosting have some, so that's already an advantage. So considering all that, I still have three questions remaining: Currently having a low traffic (100 unique visitors/days, but growing) will it make a huge difference between my shared hosting and a dedicated server ? Knowing that I already use a cookie-less domain to deliver static contents (but using a redirection to the same server), would using amazon s3 make a real difference ? Talking about the cons of dedicated vs amazon s3, if I choose for the dedicated server something like Ubuntu server and do daily package updates and have only port 80 open, would it be sufficient in terms of security (in comparison with my current shared hosting which manage everything for me) ?

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  • How can I keep current with Python coding style?

    - by vartec
    I've been using Python since version 2.2. I do pick up new language constructs like for example with statement or dictionary/set comprehensions. However, I've realized that even though I'm being consistent with PEP-8, for existing constructs I'm using old style, rather than new style (for example except Exception, e instead of except Exception as e). Is there a resource which would have either most current style guide, or even better a list of changes in Python's coding style?

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  • What partition to use to keep data files in Ubuntu?

    - by Martin Lee
    I have been using Ubuntu for a few years and usually my partition set up was the following: Ext3 or Ext4 partition for the system itself (20 GB); A 10 GB swap partition; a big FAT32 partition to store movies, photos, work stuff, etc. (depends on the capacity of the disk, but usually it is what is left from Ext3+Swap, currently it is more than 200 GB). Does this setup sound right? I am considering to switching to one big Ext3 partition now, because the problem with Fat32 in Ubuntu has not gone anywhere: for example, right now I can access my 'big' partition with a 'Data' label only through /media/_themes?END. Pretty strange name for a partition, isn't it? some Linux software fail to read/write on this partition. For example, if I want to play around with rebar and build/make/compile things on this FAT32 partition, it will always complain about permissions and won't work (the same goes for many other kinds of software); it is not stable, I can not refer to some files on this FAT32 partition, because after the next reboot it will be called not '_themes?END', but something else. On the other side I usually begin to run out of space on the Ext3 partition after a few months of usage. So, the question is - what is the best setup of partitions for an Ubuntu system? Should a FAT32 partition be used at all?

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  • Keep Google Analytics in a backup site or not?

    - by Yannis Dran
    I backed up my website and uploaded it to another server for testing and backup purposes. Should I remove the Google Analytics snippet from the index.php (which is for the real site), or does it not matter as it's not the same server and url address as the one declared at Google Analytics account? The reason I don't want to remove it is in case someone forgets about it if they upload the backup to the real site in case the real one breaks. Also I know that if I turn off the website there is no GA snippet, but I need it open so I can easily access and test it so I don't have to write pass all the time.

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  • What should a game have in order to keep humans playing it?

    - by Adam Davis
    In many entertainment professions there suggestions, loose rules, or general frameworks one follows that appeal to humans in one way or another. For instance, many movies and books follow the monomyth. In video games I find many types of games that attract people in different ways. Some are addicted to facebook gem matching games. Others can't get enough of FPS games. Once in awhile, though, you find a game that seems to transcend stereotypes and appeals almost immediately to everyone that plays it. For instance, Plants Versus Zombies seems to have a very, very large demographic of players. There are other games similar in reach. I'm curious what books, blogs, etc there are that explore these game types and styles, and tries to suss out one or more popular frameworks/styles that satisfy people, while keeping them coming back for more.

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  • How to retain secondary hard drive mounts at reboot and keep shares?

    - by Tom
    I'm running Ubuntu 12.04. A second hard drive connected to this computer does not mount when the computer boots. Additionally, I have set up the drive to be shared but the share is not retained, the share is lost after each boot. My main system drive and a removable drive mount OK and shares remain between boots. Additional information follows: D2Linux sda1 is the secondary hard drive L-Freeagent sdc1 is the removeable drive Here is the contents of fstab immediately after booting (D2Linux /dev/sda1 not yet mounted): '# /etc/fstab: static file system information. ' '# ' '# Use 'blkid' to print the universally unique identifier for a ' '# device; this may be used with UUID= as a more robust way to name devices ' '# that works even if disks are added and removed. See fstab(5). ' '# ' '# ' proc /proc proc nodev,noexec,nosuid 0 0 '# / was on /dev/sdb1 during installation ' UUID=43d29a82-66b3-40f3-91ed-735a27a60004 / ext4 errors=remount-ro 0 1 '# swap was on /dev/sdb5 during installation UUID=cf8e3351-11d0-487a-8a6e-e499c2e88a10 none swap sw ' 0 0 Here is the output of mount with all drives mounted (I did not restore the share): /dev/sdb1 on / type ext4 (rw,errors=remount-ro) proc on /proc type proc (rw,noexec,nosuid,nodev) sysfs on /sys type sysfs (rw,noexec,nosuid,nodev) none on /sys/fs/fuse/connections type fusectl (rw) none on /sys/kernel/debug type debugfs (rw) none on /sys/kernel/security type securityfs (rw) udev on /dev type devtmpfs (rw,mode=0755) devpts on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620) tmpfs on /run type tmpfs (rw,noexec,nosuid,size=10%,mode=0755) none on /run/lock type tmpfs (rw,noexec,nosuid,nodev,size=5242880) none on /run/shm type tmpfs (rw,nosuid,nodev) gvfs-fuse-daemon on /home/tom/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=tom) /dev/sdc1 on /media/L-Freeagent type ext4 (rw,nosuid,nodev,uhelper=udisks) /dev/sda1 on /media/D2Linux type ext4 (rw,nosuid,nodev,uhelper=udisks) Thank you!

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  • Is it a good idea to use a formula to balance a game's complexity, in order to keep players in constant flow?

    - by user1107412
    I read a lot about Flow theory and its applications to video games, and I got an idea sticking in my mind. If a number of weight values are applied to different parameters of a certain game level (i.e. the size of the level, the number of enemies, their overal strength, the variance in their behavior, etc), then it should be technically possible to find an overal score mechanism for each level in the game. If a constant ratio of complexity increase were empirically defined, for instance 1,3333, or say, the Golden Ratio, would it be a good idea to arrange the levels in such an order that the increase of overal complexity tends to increase that much? Has somebody tried it?

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  • Why would a web site keep my signup information for a limited time only?

    - by Alois Mahdal
    I have just created account at (some web service, well, actually it was Transifex, a localization service). Registration form requested typical things: accont name, e-mail adress, password (twice), and, optional company name and phone number. What confused me was this sentence on confirmation page (the one right after submitting the form): We will store your signup information for 7 days on our server. Can anybody explain what does this mean? What exactly they are referring to by "signup information", if it's something that should be kept for only 7 days? Or is my account going to be destroyed after that time? (Well, that could make sense for some special services, but not for this one.)

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  • Should I keep investing into data structures and algorithms?

    - by 4bu3li
    These days, I'm investing heavily in data structures and algorithms and trying to solve some programming puzzles. I'm trying to code and solve with Java and Clojure. Am I wasting my time? should I invest more in technologies and frameworks that I already know in order to gain deeper knowledge (the ins and the outs) and be able to code with them more quickly? By studying data structures and algorithms, am I going to become a better programmer or those subjects are only important during college years?

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  • How do I keep co-worker from writing horrible code? [closed]

    - by Drew H
    Possible Duplicate: How do I approach a coworker about his or her code quality? I can handle the for in.. without the hasOwnProperty filtering. I can handle the blatant disregard for the libraries I've used in the past and just using something else. I can even handle the functions with 25 parameters. But I can't handle this. var trips = new Array(); var flights = new Array(); var passengers = new Array(); var persons = new Array(); var requests = new Array(); I've submitted documents on code style, had code reviews, gave him Douglas Crockford's book, shown him presentations, other peoples githubs, etc. He still show the same horrible Javascript style. How else could I approach this guy? Thanks for any help.

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  • Why does my computer just keep restarting while trying to install Ubuntu 13.04 (x86) from USB alongside Windows 7?

    - by Sumit Chahal
    I have checked the other questions, but none of them match my problem (the ones that do don't have satisfactory answers). I downloaded the Ubuntu 13.04 iso and burned it to my USB device following the given instructions. I was also able to boot the Ubuntu setup from it by changing the boot sequence so that the USB device is now at the top. But I am only able to use the "trial" version of Ubuntu. Every time I tick "Install Ubuntu alongside Windows" and click "Continue", the computer just restarts and I see the same Try-Ubuntu-or-install-it menu. I have tried pressing any key when that little icon appears at the bottom, but it is not at all helpful. I also read somewhere that I should eject my USB device after I click "Continue", but doing so just makes the computer run Windows 7 instead.

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  • How long should I keep 301 redirecting pages from a deprecated domain?

    - by ElHaix
    I had an old domain that I have deprecated, but 301 redirected all results from it to my new site. The new site is now receiving a decent amount of traffic, but I don't know if it's 301 redirected from the old site, and doing a site:[old site] still shows several thousand pages indexed. Since all pages from the old site are 301 redirected, will they ever be removed from the index, as long as the old domain name is active? As a rule of thumb, somewhere I got 90 days for any significant site changes. When is it safe to burn the old domain?

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  • Why does my root filesystem keep becoming read-only?

    - by Scott Severance
    I've lately been having an issue with my root filesystem becoming readonly. It happens some amount of time after boot. I don't know exactly when it happens, as I don't usually notice it until something such as suspending the computer or printing fails. It seems to be fairly random. Since most of my system is on that partition, I can't re-mount it without rebooting. After this happens, the system runs a fsck. Sometimes it prompts to fix problems; other times it apparently finds none. To troubleshoot, I've searched through the logs but found nothing relevant. This might be due in part to not knowing when the actual errors took place. The filesystem is apparently good to begin with, as when fsck runs its fixes it doesn't report any errors. I've scanned the disk with SpinRite. A while ago, SpinRite found and recovered from some bad sectors on the hard drive. I ran a level 4 scan (a thorough scan) after this probem appeared, but SpinRite found nothing. The SMART data reports that the disk is OK with 63 bad sectors. The number of bad sectors hasn't changed recently. I realize that the disk isn't in the best of conditions, and I have complete backups in case of catastrophic failure. Yet the lack of errors in the logs, combined with SpinRite's test results and the unchanged SMART data makes me think that this problem has some cause other than disk failure. Other than disk failure, what could cause my symptoms?

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  • How do you keep track of the authors of code?

    - by dustyprogrammer
    This is something I was never taught. I have seen alot of different types of authoring styles. I code primarily in Java and Python. I was wondering if there was a standard authoring style or if everything is freestyle. Also if you answer would you mind attaching the style you use to author files that your create at home or at work. I usually just go @author garbagecollector @company garbage inc.

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  • How to keep the trunk stable when tests take a long time?

    - by Oak
    We have three sets of test suites: A "small" suite, taking only a couple of hours to run A "medium" suite that takes multiple hours, usually ran every night (nightly) A "large" suite that takes a week+ to run We also have a bunch of shorter test suites, but I'm not focusing on them here. The current methodology is to run the small suite before each commit to the trunk. Then, the medium suite runs every night, and if in the morning it turned out it failed, we try to isolate which of yesterday's commits was to blame, rollback that commit and retry the tests. A similar process, only at a weekly instead of nightly frequency, is done for the large suite. Unfortunately, the medium suite does fail pretty frequently. That means that the trunk is often unstable, which is extremely annoying when you want to make modifications and test them. It's annoying because when I check out from the trunk, I cannot know for certain it's stable, and if a test fails I cannot know for certain if it's my fault or not. My question is, is there some known methodology for handling these kinds of situations in a way which will leave the trunk always in top shape? e.g. "commit into a special precommit branch which will then periodically update the trunk every time the nightly passes". And does it matter if it's a centralized source control system like SVN or a distributed one like git? By the way I am a junior developer with a limited ability to change things, I'm just trying to understand if there's a way to handle this pain I am experiencing.

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  • How can I always show the close, minimise and maximise buttons on their windows and keep global menus?

    - by sup
    First, this is not a duplicate of How can I always show the close, minimise & maximise buttons into their own windows? - I would like to preserve global menus. Is there a way to only always show the close, minimise and maximise buttons on every application? The use case is as follows: I have a maximized application in the background, over it is a not-maximized application that has got focus. I want to close the maximized application. I move the pointer to upper left corner. The buttons do not show, since the background application does not have focus. I have to go back, click on it and then go back to the corner to close it. I do that several times a day :-( .

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  • How do you keep track of the authors of code?

    - by garbagecollector
    This is something I was never taught. I have seen alot of different types of authoring styles. I code primarily in Java and Python. I was wondering if there was a standard authoring style or if everything is freestyle. Also if you answer would you mind attaching the style you use to author files that your create at home or at work. I usually just go @author garbagecollector @company garbage inc.

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  • Will keep google traffic on new site from old site when moving content from old site? [closed]

    - by user1324762
    Possible Duplicate: new domain, old links are 301’d from old domain to new, how will this affect my rankings? I have a site about bikers. Now I created a dating site for bikers. I don't need old site any more, I want to move all articles to this new dating site. So basically, this is not only moving content to new domain, but also to entire new site. What I am planning to do is to make 301 redirect for all 200 articles. For pages that are not articles, I will just put message that the site will be down soon. Do you think that I will get all google traffic from old site from those articles? Is there anything I should be aware and careful?

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  • When a co-worker asks you to teach him what you know, do you share the information or keep it to yourself? [closed]

    - by Chuck
    I am the only developer/DBA in a small IT department. There is another guy who can do it, but he's more of a backup as he spends his time working on IT support stuff. Anyway we have a new hire and I've been training him on the IT support side of things. Seems like he is eager to learn and be productive, but nobody is going out of their way to show him anything. He's been asking me to teach him database design, SQL, etc. For some reason, the boss has him working with me. He is also sending him to meetings that I go to, yet he hasn't said outright that I have to teach him anything. Meanwhile, the boss insists on doing a lot of the support work himself (i.e. he hoards information and doesn't delegate to anyone). I'm a little bit on the fence. First, the new guy doesn't yet have a strong foundation on the IT support functions which is where we really need help at this time. Second, I paid thousands of dollars for classes and spent many hours learning this stuff. Is it my responsibility to teach others skills that I had to learn on my own? Others here really aren't quick to share information so I'm not sure that I should either in this environment. I do know that if I get him involved, and get him started on projects, then I'd be responsible for his mistakes. I had to take the heat for the other guy when he made mistakes. OTOH the guy wants to learn something, is motivated, and I don't want to stop him. We've had our share of slackers in the group and it's nice to have someone who is willing to work for a change. So what would you guys do? Would you teach him the skills that you spent all of that time learning? Set him up with a test database on his PC and recommend some books for him? Encourage him to get a strong foundation in IT support first and ask later? We haven't had a new hire in years, let alone one that is interested in what I do, so this is new to me.

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