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  • How to prevent auto correction / suggestion of text in textarea?

    - by pinky
    We provide a page where a student can provide his answer to a certain question. This information is obtained via an input text area box and we would prefer that the browser doesn't auto correct and indicate grammatical errors on the student responses (e.g. obey is correct but obay is wrong). The browser shows a red underline if there are grammatical mistakes. How do I prevent this across all browsers.

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  • Database design -- does it respect 3rd NF?

    - by Flavius
    Hi I have the following relations (tables) in a relational model Person person_id, first_name, last_name, address Student person_id, matr_nr Teacher person_id, salary Lecture lecture_id, lect_name, lect_description Attendees lecture_id, person_id, date I'm wondering about the functional dependencies of Student and Teacher. Do these tables respect the 3rd normal form? Which should be the primary keys of these tables?

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  • LINQ - joining multiple lists

    - by kristian
    I've looked at the 101 Linq Samples here but I can't see anything like this in that list. If I'm just not seeing a relevant example there, please link to it. If I have these 3 classes: class Student { int id; string name } class Course { int id, string name } class Enrolment { int studentId; int courseId; } How would I use LINQ to get a list of courses a student is enrolled on? (assume I have an IList of all three classes)

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  • javascript basics question

    - by refge
    i have this small javascript code which i need some help with. function doFocus(text) { if (text.value == "Enter Name") { text.value = "Student Name -" } } All i need here is when someone clicks on my textbox, the text "Student Name -" should change its color, and should text-align=left. so text.color and text.align or the appropriate sytax.

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  • Count if with two criteria excel vba

    - by Manasa J
    can some one help me create a macro for the following Data.The values in GradeA,GradeB etc.. columns need to be populated by checking sheet1 ColumnB(Student Name) and columnH(Grade).I need both row wise and Column wise total. Student GradeA GradeB GradeC GradeD GradeE GrandTotal Std1 1 0 2 0 0 3 Std2 0 0 0 1 1 2 Std3 1 0 1 0 0 2 Std4 0 2 0 3 0 5 Std5 0 1 2 1 0 4 Std6 1 0 2 0 2 5 Grnd 3 3 7 5 3 21

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  • What is the command-line input to produce the javadoc?

    - by Bernard
    After writing all the comments inside the code about the javadoc such as /** * This method compares the student's answer to the standard answer * @param ans The student's answer * @return True for correct answer; False for incorrect answer */ boolean compareAnswer(int ans); I guess it starts with : javadoc [optionss] [packages|files] I'm not sure what is the regular or default [option] and how can I say to produce it in my current home directory?

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  • Interview with Java Champion Matjaz B. Juric on Cloud Computing, SOA, and Java EE 6

    - by [email protected]
    In a Java Champion interview Matjaz Juric of Slovenia, head of the Cloud Computing and SOA Competence Centre at the University of Maribor, and professor at the University of Ljubljana, shares insights about cloud computing, SOA and Java EE 6. Juric has worked on performance analysis and optimization of RMI-IIOP, as well as being a member of the BPEL Advisory Board, and a Java mentor and trainer.Regarding BPEL he remarks, "Probably the most important thing to understand is what should be programmed in Java and what should be programmed in BPEL. There is still some confusion. BPEL is for the process logic, while Java is for functionalities. Together, BPEL and Java form a strong alliance and enable faster development and maintenance of enterprise applications and their integrations. On the other hand, the integration between Java and BPEL could be improved. There have been different approaches, including Java snippets. I would like to see an XML data type in Java, without all the hassles with JAXB, mappings, or DOM." Read the rest of the article here.

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  • Summary of Oracle E-Business Suite Technology Webcasts and Training

    - by BillSawyer
    Last Updated: November 16, 2011We're glad to hear that you've been finding our ATG Live Webcast series to be useful.  If you missed a webcast, you can download the presentation materials and listen to the recordings below. We're collecting other learning-related materials right now.  We'll update this summary with pointers to new training resources on an ongoing basis.  ATG Live Webcast Replays All of the ATG Live Webcasts are hosted by the Oracle University Knowledge Center.  In order to access the replays, you will need a free Oracle.com account. You can register for an Oracle.com account here.If you are a first-time OUKC user, you will have to accept the Terms of Use. Sign-in with your Oracle.com account, or if you don't already have one, use the link provided on the sign-in screen to create an account. After signing in, accept the Terms of Use. Upon completion of these steps, you will be directed to the replay. You only need to accept the Terms of Use once. Your acceptance will be noted on your account for all future OUKC replays and event registrations. 1. E-Business Suite R12 Oracle Application Framework (OAF) Rich User Interface Enhancements (Presentation) Prabodh Ambale (Senior Manager, ATG Development) and Gustavo Jiminez (Development Manager, ATG Development) offer a comprehensive review of the latest user interface enhancements and updates to OA Framework in EBS 12.  The webcast provides a detailed look at new features designed to enhance usability, including new capabilities for personalization and extensions, and features that support the use of dashboards and web services. (January 2011) 2. E-Business Suite R12 Service Oriented Architectures (SOA) Using the E-Business Suite Adapter (Presentation, Viewlet) Neeraj Chauhan (Product Manager, ATG Development) reviews the Service Oriented Architecture (SOA) capabilities within E-Business Suite 12, focussing on using the E-Business Suite Adapter to integrate EBS with third-party applications via web services, and orchestrate services and distributed transactions across disparate applications. (February 2011) 3. Deploying Oracle VM Templates for Oracle E-Business Suite and Oracle PeopleSoft Enterprise Applications Ivo Dujmovic (Director, ATG Development) reviews the latest capabilities for using Oracle VM to deploy virtualized EBS database and application tier instances using prebuilt EBS templates, wire those virtualized instances together using the EBS virtualization kit, and take advantage of live migration of user sessions between failing application tier nodes.  (February 2011) 4. How to Reduce Total Cost of Ownership (TCO) Using Oracle E-Business Suite Management Packs (Presentation) Angelo Rosado (Product Manager, ATG Development) provides an overview of how EBS sysadmins can make their lives easier with the Management Packs for Oracle E-Business Suite Release 12.  This session highlights key features in Application Management Pack (AMP) and Application Change Management Pack) that can automate or streamline system configurations, monitor EBS performance and uptime, keep multiple EBS environments in sync with patches and configurations, and create patches for your own EBS customizations and apply them with Oracle's own patching tools.  (June 2011) 5. Upgrading E-Business Suite 11i Customizations to R12 (Presentation) Sara Woodhull (Principal Product Manager, ATG Development) provides an overview of how E-Business Suite developers can manage and upgrade existing EBS 11i customizations to R12.  Sara covers methods for comparing customizations between Release 11i and 12, managing common customization types, managing deprecated technologies, and more. (July 2011) 6. Tuning All Layers of E-Business Suite (Part 1 of 3) (Presentation) Lester Gutierrez, Senior Architect, and Deepak Bhatnagar, Senior Manager, from the E-Business Suite Application Performance team, lead Tuning All Layers of E-Business Suite (Part 1 of 3). This webcast provides an overview of how Oracle E-Business Suite system administrators, DBAs, developers, and implementers can improve E-Business Suite performance by following a performance tuning framework. Part 1 focuses on the performance triage approach, tuning applications modules, upgrade performance best practices, and tuning the database tier. This ATG Live Webcast is an expansion of the performance sessions at conferences that are perennial favourites with hardcore Apps DBAs. (August 2011)  7. Oracle E-Business Suite Directions: Deployment and System Administration (Presentation) Max Arderius, Manager Applications Technology Group, and Ivo Dujmovic, Director Applications Technology group, lead Oracle E-Business Suite Directions: Deployment and System Administration covering important changes in E-Business Suite R12.2. The changes discussed in this presentation include Oracle E-Business Suite architecture, installation, upgrade, WebLogic Server integration, online patching, and cloning. This webcast provides an overview of how Oracle E-Business Suite system administrators, DBAs, developers, and implementers can prepare themselves for these changes in R12.2 of Oracle E-Business Suite. (October 2011) Oracle University Courses For a general listing of all Oracle University courses related to E-Business Suite Technology, use the Oracle University E-Business Suite Technology course catalog link. Oracle University E-Business Suite Technology Course Catalog 1. R12 Oracle Applications System Administrator Fundamentals In this course students learn concepts and functions that are critical to the System Administrator role in implementing and managing the Oracle E-Business Suite. Topics covered include configuring security and user management, configuring flexfields, managing concurrent processing, and setting up other essential features such as profile options and printing. In addition, configuration and maintenance of an Oracle E-Business Suite through Oracle Applications Manager is discussed. Students also learn the fundamentals of Oracle Workflow including its setup. The System Administrator Fundamentals course provides the foundation needed to effectively control security and ensure smooth operations for an E-Business Suite installation. Demonstrations and hands-on practice reinforce the fundamental concepts of configuring an Oracle E-Business Suite, as well as handling day-to-day system administrator tasks. 2. R12.x Install/Patch/Maintain Oracle E-Business Suite This course will be applicable for customers who have implemented Oracle E-Business Suite Release 12 or Oracle E-Business Suite 12.1. This course explains how to go about installing and maintaining an Oracle E-Business Suite Release 12.x system. Both Standard and Express installation types are covered in detail. Maintenance topics include a detailed examination of the standard tools and utilities, and an in-depth look at patching an Oracle E-Business Suite system. After this course, students will be able to make informed decisions about how to install an Oracle E-Business Suite system that meets their specific requirements, and how to maintain the system afterwards. The extensive hands-on practices include performing an installation on a Linux system, navigating the file system to locate key files, running the standard maintenance tools and utilities, applying patches, and carrying out cloning operations. 3. R12.x Extend Oracle Applications: Building OA Framework Applications This class is a hands-on lab-intensive course that will keep the student busy and active for the duration of the course. While the course covers the fundamentals that support OA Framework-based applications, the course is really an exercise in J2EE programming. Over the duration of the course, the student will create an OA Framework-based application that selects, inserts, updates, and deletes data from a R12 Oracle Applications instance. 4. R12.x Extend Oracle Applications: Customizing OA Framework Applications This course has been significantly changed from the prior version to include additional deployments. The course doesn't teach the specifics of configuration of each product. That is left to the product-specific courses. What the course does cover is the general methods of building, personalizing, and extending OA Framework-based pages within the E-Business Suite. Additionally, the course covers the methods to deploy those types of customizations. The course doesn't include discussion of the Oracle Forms-based pages within the E-Business Suite. 5. R12.x Extend Oracle Applications: OA Framework Personalizations Personalization is the ability within an E-Business Suite instance to make changes to the look and behavior of OA Framework-based pages without programming. And, personalizations are likely to survive patches and upgrades, increasing their utility. This course will systematically walk you through the myriad of personalization options, starting with simple examples and increasing in complexity from there. 6. E-Business Suite: BI Publisher 5.6.3 for Developers Starting with the basic concepts, architecture, and underlying standards of Oracle XML Publisher, this course will lead a student through a progress of exercises building their expertise. By the end of the course, the student should be able to create Oracle XML Publisher RTF templates and data templates. They should also be able to deploy and maintain a BI Publisher report in an E-Business Suite instance. Students will also be introduced to Oracle BI Publisher Enterprise. 7. R12.x Implement Oracle Workflow This course provides an overview of the architecture and features of Oracle Workflow and the benefits of using Oracle Workflow in an e-business environment. You can learn how to design workflow processes to automate and streamline business processes, and how to define event subscriptions to perform processing triggered by business events. Students also learn how to respond to workflow notifications, how to administer and monitor workflow processes, and what setup steps are required for Oracle Workflow. Demonstrations and hands-on practice reinforce the fundamental concepts. 8. R12.x Oracle E-Business Suite Essentials for Implementers Oracle R12.1 E-Business Essentials for Implementers is a course that provides a functional foundation for any E-Business Suite Fundamentals course.

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  • Does Test Driven Development (TDD) improve Quality and Correctness? (Part 1)

    - by David V. Corbin
    Since the dawn of the computer age, various methodologies have been introduced to improve quality and reduce cost. In this posting, I will by sharing my experiences with Test Driven Development; both its benefits and limitations. To start this topic, we need to agree on what TDD is. The first is to define each of the three words as used in this context. Test - An item or action which measures something in some quantifiable form. Driven - The primary motivation or focus of a series of activities (process) Development - All phases of a software project/product from concept through delivery. The above are very simple definitions that result in the following: "TDD is a process where the primary focus is on measuring and quantifying all aspects of the creation of a (software) product." There are many places where TDD is used outside of software development, even though it is not known by this name. Consider the (conventional) education process that most of us grew up on. The focus was to get the best grades as measured by different tests. Many of these tests measured rote memorization and not understanding of the subject matter. The result of this that many people graduated with high scores but without "quality and correctness" in their ability to utilize the subject matter (of course, the flip side is true where certain people DID understand the material but were not very good at taking this type of test). Returning to software development, let us look at some common scenarios. While these items are generally applicable regardless of platform, language and tools; the remainder of this post will utilize Microsoft Visual Studio and Team Foundation Server (TFS) for examples. It should be realized that everyone does at least some aspect of TDD. At the most rudimentary level, getting a program to compile involves a "pass/fail" measurement (is the syntax valid) that drives their ability to proceed further (run the program). Other developers may create "Unit Tests" in the belief that having a test for every method/property of a class and good code coverage is the goal of TDD. These items may be helpful and even important, but really only address a small aspect of the overall effort. To see TDD in a bigger view, lets identify the various activities that are part of the Software Development LifeCycle. These are going to be presented in a Waterfall style for simplicity, but each item also occurs within Iterative methodologies such as Agile/Scrum. the key ones here are: Requirements Gathering Architecture Design Implementation Quality Assurance Can each of these items be subjected to a process which establishes metrics (quantified metrics) that reflect both the quality and correctness of each item? It should be clear that conventional Unit Tests do not apply to all of these items; at best they can verify that a local aspect (e.g. a Class/Method) of implementation matches the (test writers perspective of) the appropriate design document. So what can we do? For each of area, the goal is to create tests that are quantifiable and durable. The ability to quantify the measurements (beyond a simple pass/fail) is critical to tracking progress(eventually measuring the level of success that has been achieved) and for providing clear information on what items need to be addressed (along with the appropriate time to address them - in varying levels of detail) . Durability is important so that the test can be reapplied (ideally in an automated fashion) over the entire cycle. Returning for a moment back to our "education example", one must also be careful of how the tests are organized and how the measurements are taken. If a test is in a multiple choice format, there is a significant statistical probability that a correct answer might be the result of a random guess. Also, in many situations, having the student simply provide a final answer can obscure many important elements. For example, on a math test, having the student simply provide a numeric answer (rather than showing the methodology) may result in a complete mismatch between the process and the result. It is hard to determine which is worse: The student who makes a simple arithmetric error at one step of a long process (resulting in a wrong answer) or The student who (without providing the "workflow") uses a completely invalid approach, yet still comes up with the right number. The "Wrong Process"/"Right Answer" is probably the single biggest problem in software development. Even very simple items can suffer from this. As an example consider the following code for a "straight line" calculation....Is it correct? (for Integral Points)         int Solve(int m, int b, int x) { return m * x + b; }   Most people would respond "Yes". But let's take the question one step further... Is it correct for all possible values of m,b,x??? (no fair if you cheated by being focused on the bolded text!)  Without additional information regarding constrains on "the possible values of m,b,x" the answer must be NO, there is the risk of overflow/wraparound that will produce an incorrect result! To properly answer this question (i.e. Test the Code), one MUST be able to backtrack from the implementation through the design, and architecture all the way back to the requirements. And the requirement itself must be tested against the stakeholder(s). It is only when the bounding conditions are defined that it is possible to determine if the code is "Correct" and has "Quality". Yet, how many of us (myself included) have written such code without even thinking about it. In many canses we (think we) "know" what the bounds are, and that the code will be correct. As we all know, requirements change, "code reuse" causes implementations to be applied to different scenarios, etc. This leads directly to the types of system failures that plague so many projects. This approach to TDD is much more holistic than ones which start by focusing on the details. The fundamental concepts still apply: Each item should be tested. The test should be defined/implemented before (or concurrent with) the definition/implementation of the actual item. We also add concepts that expand the scope and alter the style by recognizing: There are many things beside "lines of code" that benefit from testing (measuring/evaluating in a formal way) Correctness and Quality can not be solely measured by "correct results" In the future parts, we will examine in greater detail some of the techniques that can be applied to each of these areas....

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  • Is there any way to add a new location to the list of places where nltk looks for the wordnet corpus?

    - by Programming Noob
    I can't use the nltk wordnet lemmatizer because I can't download the wordnet corpus on my university computer due to access rights issues. I get the following error when I try to do so: ********************************************************************** Resource 'corpora/wordnet' not found. Please use the NLTK Downloader to obtain the resource: >>> nltk.download() Searched in: - '/home/XX/nltk_data' - '/usr/share/nltk_data' - '/usr/local/share/nltk_data' - '/usr/lib/nltk_data' - '/usr/local/lib/nltk_data' ********************************************************************** When I had the same issue at home, I could resolve it by two ways: Using nltk.download(), the standard way and Creating a new folder at location /home/XX/nltk_data and just pasting the corpus directory inside it. Now at the university I only have access to /home/XX/bin and not /home/XX directly. So is there anyway I could paste the wordnet corpus into /home/XX/bin and then somehow make nltk look for the corpus in that folder?

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  • Oracle Partner Store: Neuer Registrierungsprozess für Partner-Deals

    - by A&C Redaktion
    Vor kurzem wurden Sie per Email über die Neuerungen bei der Registrierung von Partner-Deals und -Opportunities informiert. Der Oracle Partner Store (OPS) soll nicht nur den Prozess vereinfachen und transparenter machen, sondern ein allumfassendes Tool für Sie werden: Von der Registrierung eines Deals (mit gleichzeitigem Projektschutz) über die tägliche Status-Anzeige bis zur abschließenden Bestellung können Sie ab 17. November 2012 alles im OPS verwalten. Nutzen Sie einfach eines der deutschen OPS-Trainings von Oracle University:  7. November 2012  10:00 CET Tel.: 069/22 22 16 106Conference Code: 4244390#Security Code: 008800# Webkonferenz-LinkPasswort: Partner1  14. November 2012  11:00 CET Tel.: 069/22 22 16 106Conference Code: 4244390#Security Code: 008800# Webkonferenz-LinkPasswort: Partner1  20. November 2012 10:00 CET Aufgezeichnetes Training von Oracle University Request ID: 10952(Link wird nachgereicht) Weitere Termine und Sprachen finden Sie hier.

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  • Oracle Partner Store: Neuer Registrierungsprozess für Partner-Deals

    - by A&C Redaktion
    Vor kurzem wurden Sie per Email über die Neuerungen bei der Registrierung von Partner-Deals und -Opportunities informiert. Der Oracle Partner Store (OPS) soll nicht nur den Prozess vereinfachen und transparenter machen, sondern ein allumfassendes Tool für Sie werden: Von der Registrierung eines Deals (mit gleichzeitigem Projektschutz) über die tägliche Status-Anzeige bis zur abschließenden Bestellung können Sie ab 17. November 2012 alles im OPS verwalten. Nutzen Sie einfach eines der deutschen OPS-Trainings von Oracle University:  7. November 2012  10:00 CET Tel.: 069/22 22 16 106Conference Code: 4244390#Security Code: 008800# Webkonferenz-LinkPasswort: Partner1  14. November 2012  11:00 CET Tel.: 069/22 22 16 106Conference Code: 4244390#Security Code: 008800# Webkonferenz-LinkPasswort: Partner1  20. November 2012 10:00 CET Aufgezeichnetes Training von Oracle University Request ID: 10952(Link wird nachgereicht) Weitere Termine und Sprachen finden Sie hier.

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  • Oracle Expert Live Virtual Seminars - Learn the tricks that only the expert know

    - by rituchhibber
    Oracle University Expert Seminars are exclusive events delivered by top Oracle experts with years of experience in working with Oracle products.         Introduction into ADF & BPM with Markus Grünewald - 11-12 December 2012 ADF/WebCenter 11g Development in Depth with Andrejus Baranovskis - 13-14 December 2012 Beating the Optimizer with Jonathan Lewis - Online - 17 January 2013 RAC Performance Tuning On-Line with Arup Nanda - 25 January 2013 Mastering Oracle Parallel Execution with Randolf Geist - 30 January 2013 Minimize Downtime with Rolling Upgrade using Data Guard with Uwe Hesse - 8 February 2013 For a full list of Oracle Expert Seminars near you or on line click here. Remember that your OPN discount is applied to the standard prices shown on the website.For more information, assistance in booking and to request new dates, contact your local Oracle University Service Desk.

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  • Using proxy on my Ubuntu 12.04 and proxy exception problem

    - by user1343713
    im new in linux systems. I recently installed Ubuntu 12.04 LTS and it works fine with me, but i have a problem. I live in the university dorms and in order to use internet i have to put proxy settings which require authentication, i had a problem with downloading from the store but i read the solution you wrote here still sometimes it works sometimes :( i dont know why. But the big problem is if i want to open any link from inside the university i have to disable the proxy, on Windows there were an exception for using the proxy you can easily do it. is there any possible way of doing that in Ubuntu 12.04 Thank you for being helpful

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  • Do employers prefer software engineering over CS majors?

    - by Joey Green
    I'm in grad school at a university that was one of the first to have a software engineering accredited program. My undergrad is in CS. An employer recently recruited at our university and hired 5 SE majors. None of them were CS. Do employers prefer software engineering majors? The reason I ask is because I can focus on many different areas during my graduate studies and really want to take the classes that will help me land a great job. Right now I'm either going to use CUDA and parallelize an advanced ray-tracer for a graduate project or do research on non-photo-realistic rendering in augmented reality. Pursuing these would leave very little SE classes in my schedule. If I went the software engineering route, I would probably either do research into data-oriented programming or software design complexity. Sometimes I think when I'm 40 and look back will it matter at all? For some reason I'm thinking not.

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  • NEW: Oracle Practice Exams

    - by Harold Green
    The Oracle University team continues to strive to make high-quality certification preparation tools available to our candidates. In support of this effort, we have expanded our relationship with Kaplan SelfTest.   Kaplan SelfTest is now an Oracle Authorized Practice Test Provider delivering a new feature-rich and fully authorized series of certification practice exams. Practice tests are one of the most effective ways candidates can prepare for an Oracle certification exam. Authorized practice exams help candidates to self assess their knowledge using realistic exam simulations. These practice exams utilize best-in-class practice exam tools including: Learning Mode (fully customize your own practice exam preferences), Certification Mode (simulates a real, timed testing situation) and Flash Cards (self check on key topical concepts). Customers may purchase practice exams from Oracle, with 30-day or 12-month access, or from Kaplan SelfTest directly. As an added benefit, Oracle University Learning Credits may be applied to purchases made from Oracle. View a current list of available practice tests.

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Express your personality and potential @ Oracle

    - by jessica.ebbelaar(at)oracle.com
    Ciao, my name is Michel and I am a 24 year old guy from Forlì, Italy, working as a Business Intelligence Business Development Consultant in Rome. After I completed the Bachelor's Degree in Business Administration at Bologna University, I took a Multiple Master of Science in International Management organized by three European Universities: Bologna University (IT), ICN Business School of Nancy (FR) and Uppsala University (SE).I therefore had the chance to travel a lot and, most important, to study and meet hundreds of people from all over the world. This experience enhanced the passion I foster for international environments, different cultures and countries; not to mention the learning of foreign languages. Working for such a structured multinational as Oracle totally reflects my desire to be surrounded by a multicultural and international atmosphere, having the opportunity to grow from the personal point of view and to endlessly boost my career path. Demand Generation My department is responsible for demand generation activities. That implies, for instance, the implementation of various strategies aimed to feed the pipeline for Business Intelligence products in the Italian market. Organization of marketing campaigns, events, providing ideas or contacts to the sales force is just a few examples of our work. I like to define the role of the business development as something that translates the marketing insights into tools to increase the sales, accounting the differences amongst countries, companies and industries. Furthermore, it is an important feature to collaborate with the EMEA team to share knowledge and best practices. My initial lack of an IT background has been constantly covered by the managers and my personal mentor. The thing I appreciated most is indeed the fact I always feel to be a growing potential, becoming essential day after day. I am surprised by the trust and confidence people have on me and how they proudly encourage my personal initiative and always spur me to contribute. Career Ambitions If your ambitions are to work within an international but extremely people focused environment, to contribute to the growth of one of the most successful companies in the world, to deal with a fast-paced industry and highly competitive market, to have the chance to fully express your personality and potential and to satisfy your career ambitions over the years, then Oracle is right for YOU. Looking forward to having YOU aboard! Do you want to find out more about the open roles within Oracle? Follow us on http://campus.oracle.com.

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  • WhatApp?

    Web and mobile apps come under review on new Stanford site sport - Games - Video Games - Stanford University - Mobile

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