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• Live chat solutions

  - by Lèse majesté

  What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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• django & postgres linux hosting (with SSH access) recommendations

  - by Justin Grant

  We're looking for a good place to host our custom Django app (a fork of OSQA) and its postgresql backend. Requirements include: Linux Python 2.6 or (ideally) Python 2.7 Django 1.2 Postgres 8.4 or later DB backup/restore handled by the hoster, not us OS & dev-platform-stack patching/maintenance handled by the hoster, not us SSH access (so we can pull source code from GitHub, so we can install python eggs, etc.) ability to set up cron jobs (e.g. to send out dail email updates) ability to send up to 10K emails/day good performance (not ganged up with a zillion other sites on one CPU, not starved for RAM) FTP or SCP access to web logs dedicated public IP SSL support Costs under $1000/month for a relatively small site (<5M pageviews/month) Good customer service We already have a prototype site running on EC2 on top of a Bitnami DjangoStack. The problem is that we have to patch the OS, patch postgres, etc. We'd really prefer a platform-as-a-service (PaaS) offering, like Heroku offers for Rails apps, where all we need to worry about is deploying our code instead of worrying about system software patching and maintenance. Google App Engine is closest to what we're looking for, but they don't offer relational DB access (not yet at least). Anyone have a recommendation?

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• Hot Off the Press - Oracle Exadata: A Data Management Tipping Point

  - by kimberly.billings

  Advances in data-management architecture - including CPU, memory, storage, I/O, and the database - have been steady but piecemeal. In this report, Merv Adrian describes how Oracle Exadata not only provides the latest technology in each part of the data-management architecture, but also integrates them under the full control of one vendor with a unified approach to leveraging the full stack. He writes, "the real "secret sauce" of Oracle Exadata V2 is the way in which these technologies complement each other to deliver additional performance and scalability." Merv interviews two Exadata customers, Banco Transylvania and TUI Netherlands, and concludes that early indications are that Oracle Exadata is delivering on its promise of extreme performance and scalability. His recommendation to IT is to target corporate applications with the biggest potential for speed-based enhancement, and consider whether Oracle Exadata V2 can cost-effectively enable new ways to use these for competitive advantage. Read the full report. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• Why doesn't libxml2 support XPath 2.0?

  - by Peter Krauss

  Libxml2 is the faster, stable and most popular "open DOM engine"... And the "XML C parser and toolkit of Gnome". The initial release of Libxml2 was September 1999, 13 years ago. XPath v1.0 was also released at 1999. XPath v2.0 became a recommendation on January 2007, 6 years ago. We can suppose that the Libxml2 community have time and people to develop a XPath2... So, what is the problem? Why doesn't libxml2 (or a "libxml2 fork" or an "experimental lib"!) support XPath 2.0? Some raised hypotheses to discussion at answers, Because Libxml2 community (and Gnome community) dislikes and have no motivation to develop something to XPath2 or xQuery. 1.1. XPath2 needs (by mathematical proof) a very heavy parser, much slower, etc. that is not suitable to real-world Libxml2 applications. 1.2. Other "ideologic" dislikes/motivations. Because it is written with C, and for XPath2 is better to develop with C++. Because the above hypothesis of "Libxml2 community have time and people" is false. Because XPath2 became stable in 2010 with its "Second Edition" release, and ~2.5 years is not (?) enough time.

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• Incremental backup services with change only charges?

  - by wowowewah

  I'm looking for online backup services that provide incremental, change-only backups. I'm looking to transfer as little data as possible and would like to find a service that provides full backups every week along with incremental backups every day. Are there any specialist companies that deal with this or do I just use standard backup ones? Any recommendation appreciated. To expand on this Im looking for software/services which work on Unix. I guess Linux is fine aswell as FreeBSDs Linux compatibility layer should run it. Oh and command line would be ideal and not require the use of X Window. Thanks.

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• Migrating an Active Directory domain controller to AWS

  - by Xavier Hutchinson

  I am required to migrate a Active Directory server into AWS with a couple other servers (SQL and IIS) to create a dev and test environment for our network / development. My plan at this time is to simply rebuild the Active Directory server in AWS from scratch - which is quite time consuming indeed! I was wondering if anyone had a recommendation as to a better and more efficient approach of migrating a copy of a physical Active Directory server to the cloud? The server is Windows Server 2012. Thank you!

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• Calling the LWRP from the Exception Handler

  - by Sarah Haskins

  Is it possible to call out to a Provider (LWRP) from a Chef Exception Handler? I think my Provider is out of scope, but I don't know if what I am trying to do is possible? or advisable? Here is my provider code (cookbooks/config/provider/signal.rb): action :failure do Chef::Log.info("Yeah success") end Here is my exception handler code (exception_handler/handlers/exceptionHandler.rb): require 'chef/handler' config_signal "signal" do action :nothing end class Chef class Handler class LogCollector < Chef::Handler notifies :failure, resources(:config_signal => signal) end end end Also, if anyone has a good recommendation for general reading about scope in the context of Chef I'd appreciate it.

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• [Oracle Identity Manager] 11g R2 Bundle Patch 09 is Available!

  - by mustafakaya

  Oracle Identity Manager Bundle Patch 09 is available now. You can download BP09 from here. Also,there is a important recommendation for BP08!  List of bugs fixed with BP09; Bug:12699224 : Trusted source reconciliation fails to create users with many reconciliation field mappings. Bug:14407437 : Provisioning through bulk request inserts null records into child tables. Bug:14493217 : Target resource reconciliation throws ORA-06512 error when the Descriptive field is mapped to a field that does not have a reconciliation field mapping. Bug:16044671 : User form customization fails if a UDF contains invalid character. Bug:16545968 : Modifying any attribute on a service account changes the account type as a primary account. Bug:16562633 : Oracle Identity Manager throws javax.el.elexceptions while viewing profile under direct report. Bug:16662834 : User not reprovisoned after user is deleted and created in the target with the same orclguid. Bug:16662905 : If an LOV field is required on an Application Instance form, no validation is enforced on the LOV field although it is required. Bug:16701873 : The Members tab of a role displays only enabled users and does not display disabled users. Bug:16862846 : When a notification is being sent, the mail ID in the Reply To field is set as the recipient's mail ID instead of the sender's mail ID. Bug:16824062 : When you use API to fetch or delete child data from an account, the child data row value is null. Therefore, child data is not returned. Bug:16912736 : There is a performance issue when the provisioned application instance details is opened for a user.

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• Everything has an Interface [closed]

  - by Shane

  Possible Duplicate: Do I need to use an interface when only one class will ever implement it? I am taking over a project where every single real class is implementing an Interface. The vast majority of these interfaces are implemented by a single class that share a similar name and the exact same methods (ex: MyCar and MyCarImpl). Almost no 2 classes in the project implement more than the interface that shares its name. I know the general recommendation is to code to an interface rather than an implementation, but isn't this taking it a bit too far? The system might be more flexible in that it is easier to add a new class that behaves very much like an existing class. However, it is significantly harder to parse through the code and method changes now require 2 edits instead of 1. Personally, I normally only create interfaces when there is a need for multiple classes to have the same behavior. I subscribe to YAGNI, so I don't create something unless I see a real need for it. Am I doing it all wrong or is this project going way overboard?

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• Location of development solutions on disk - Common or upto the individual

  - by dreza

  In our team meeting today a senior member brought up the proposal that we should be having a common location/structure for our development solutions. A couple of his points were: Making it common meant when talking about projects and emailing stuff everyone is on the same wavelength and knows where to look. If there is ever the need to hard code a location path then it will work across all developers pc's. He had a more few points to back up his suggestion but I unfortunately got distracted during the discussion and so didn't hear all of them. I have no issue with the idea and can see it's merits but I was wondering if it is common or even recommended that all developers place their code in the same folder structure. Or do developers like to have the flexibility of location solutions where-ever they want? We currently use SVN for our version control. In this case his recommendation was to place all code in: c:\Work\Development\<Customer>\<project>\Code\<solution>\ the code I guess actual path is irrelevant for this question but added for completeness.

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• ArchBeat Link-o-Rama for 2012-09-25

  - by Bob Rhubart

  Oracle 11gR2 RAC on Software Defined Network (SDN) | Gilbert Stan "The SDN [software defined network] idea is to separate the control plane and the data plane in networking and to virtualize networking the same way we have virtualized servers," explains Gil Standen. "This is an idea whose time has come because VMs and vmotion have created all kinds of problems with how to tell networking equipment that a VM has moved and to preserve connectivity to VPN end points, preserve IP, etc." H/T to Oracle ACE Director Tim Hall for the recommendation. ServerSent-Events on WebLogic Server | Steve Buttons "The HTML5 ServerSent-Event model provides a mechanism to allow browser clients to establish a uni-directional communication path to a server, where the server is then able to push messages to the browser at any point in time," explains Steve "Buttso" Buttons. Focus on Architects and Architecture This handy guide for sessions and other activities at Oracle OpenWorld 2012 focuses on IT architecture in all its many facets and permutations. Operating System Set-up for WebLogic Server | Rene van Wijk Oracle ACE Rene van Wijk shows you how to set-up an operating system for WebLogic Server. "We will use VMware as our virtualization platform and use CentOS as the operating system," says van Wijk. "We end the post by showing how the operating system can be tuned when running a Java process such as WebLogic Server." Free eBook: Oracle SOA Suite - In the Customer's Words If you find yourself in the position of having to sell the idea of Service-oriented Architecture to business stakeholders this free e-book may come in very handy. Check out "Oracle SOA Suite: In the Customer's Words. (Registration / Oracle.com login required.) Thought for the Day "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." — Bill Gates Source: BrainyQuote.com

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• On Mac OS X how can I monitor what is using my internet connection?

  - by Jon Hopkins

  I've got a relatively limited broadband connection (I live miles from the nearest exchange) and from time to time net access (but nothing else) slows to a near crawl. I know from a bit of monitoring software that the connection is being fairly heavily used which would explain it but I don't know what's using it. There are certainly plenty of things which might (these days there are dozens of apps that will either regularly or infrequently check data or download updates) but how can I find out? I'm happy to pay (a small amount of) money if needed, though in that case I'd rather it were a recommendation that me just Googling for something.

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• Tomcat startup.sh doesn't work

  - by OMG Ponies

  I've just installed Tomcat 6.0.20 (per Jira documentation recommendation) on RedHat EL 5 Server, and attempts to use: bin] # ./startup.sh ...result in: Using CATALINA_BASE: /opt/software/jira-tomcat-6.0.20 Using CATALINA_HOME: /opt/software/jira-tomcat-6.0.20 Using CATALINA_TMPDIR: /opt/software/jira-tomcat-6.0.20/temp Using JRE_HOME: /etc/alternatives/jre Usage: catalina.sh ( commands ... ) commands: debug Start Catalina in a debugger ... version What version of tomcat are you running? I've edited the catalina.sh file to add: echo $0 echo $1 ...and I see: catalina.sh start ...etc when I use: ./catalina.sh start Why does catalina.sh not use the parameter?

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• How to stop nginx on Mac OS 10.6.3

  - by Alex Kaushovik

  I've installed nginx server on my Mac from MacPorts: sudo port install nginx. Then I followed the recommendation from the port installation console and created the launchd startup item for nginx, then started the server. It works fine (after I renamed nginx.conf.example to nginx.conf and renamed mime.types.example to mime.types), but I couldn't stop it... I tried sudo nginx -s stop - this doesn't stop the server, I can still see "Welcome to nginx!" page in my browser on http://localhost, also I still see master and worker processes of nginx with ps -e | grep nginx. What is the best way to start/stop nginx on Mac? BTW, I've added "daemon off;" into nginx.conf - as recommended by various resources. Thank you.

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• Is it possible to procure venture capital based on in-progress ideas? [migrated]

  - by Clay Shannon

  I hope this is not the wrong forum for this question, but I can't find one in the Stack Exchange "family" that would be more appropriate. I have ideas for two web sites which I think will be quite popular (they are totally unrelated to each other). I am a programmer, and a "creative" (photographer, author, musician). So I have the "vision" as well as the technical know-how to bring these websites into being. My "problem" is that I'm champing at the bit to complete them, and don't have much time to work on them (being employed fulltime, etc.) If I continue to work on them in my so-called spare time, it will probably be a year or more before they are both done. If I was in a position to work on them fulltime (IOW, if I had a "silent partner" willing to invest enough money that I could quit my job), I could have them complete in about three months. I would be willing to partner with somebody or some group who would back me financially in this way. My vision/work combined with their monetary investment could bring about "great things" or at least moderately great things. I know you can "crowd fund" startups and so on, but for that you need to expose your idea. My ideas are not something I would want to make public, as somebody might "steal" them. I'm willing to discuss them with serious individual potential investors, though (provided they were willing to sign a non-disclosure agreement). Does anybody have any recommendation on how I might find a suitable partner[s] for this/these ventures?

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• webhost4life, please give me, my data back. My website will not work without the database.

  - by Shervin Shakibi

  I have about 4 or 5 accounts with WebHost4life.com, these are all my customers that based on my recommendation have been hosting with webhost4life.com. A few days ago for some reason they decided to migrate one of these accounts to a new server. They moved everything created a new database on the new server but the new database is empty. after spending hours with Tech support they acknowledged the problem and assured me it will take up to an hour or two and my database will be populated with the data. this was about 7 hours ago. Oh by the way I pay extra for the backup plan and yes you guessed it, none of my backups are there. Needless to say I’m very scared and disappointed. No one is responding to my emails  or phone calls. After searching the web, I found out, this has happened before, in some cases it took them days to fix the problem and many never got it resolved and switched hosting companies, I would love to do that but I need my 2 GB database before I start shopping around for a new hosting company. Stay away from Webhost4life.

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• Render a 3D image as a 2D vector image

  - by Clinton Blackmore

  Is there any software that will take a 3d model (in any format) and allow you to render it as a 2D vector image (preferable as either an .SVG or .PDF)? My intention is to render LEGO building instructions this way. While there are many tools that let you view them or generate nice, rasterized output, I'd really like to be able to generate vectorized output. Textures are not needed, and hidden line removal may not be needed. I could use a tool that works on any platform (although my preference is OS X, Linux, then Windows). Open source is preferred. If no one knows of a tool that does this, does anyone have a good recommendation of something to hack on and add a feature to output via Cairo?

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• search nfs network volume from mac client

  - by user1440190

  Asked: how does a Mac OSX SL or Lion user search the cluster for a particular file (foo.txt) "From the cluster, you would need to run some form of recursive lookup for the file desired. As an example, using 'find'. RAM-1# find /ifs |grep test.txt /ifs/Elements/avid2test.txt /ifs/Elements/test.txt I would suggest contacting Apple support regarding their recommendation for searching for files on remote file systems from the Mac client itself" OK that's great, but I don't want users using CLI !!! Anyone know a good method (non-CLI)? Spotlight is not an option. BTW cluster is roughly 80TB

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• how to install Ubuntu on a fresh hard drive

  - by Herman Wiegman

  I attempted to install Ubuntu from a USB stick to my Intel 4 3GHz computer with 80GB HDD. The installer was doing well, then it said something to the effect of "errors on the source USB, or the target HDD" The recommendation was to download the installer again. I suspected my HDD was going bad so I figured I would investigate. What I found was a partially formatted 80GB HDD. I repartitioned it via a different computer. Now a fresh copy of the Ubuntu USB installer is not able to move past the start-up screen (it freezes). I was able to purchase a new / clean HDD, but still the fresh copy of the installer still locks up after the initial opening screen (locks up after about 2 screens worth of installations steps). Does this sounds like a HDD NTHS issue or a CPU/hardware/memory issue? or should I move to a CD image file rather than my USB stick? Now my computer is stuck... no OS.. no way to go back to Windows (upgrade OS CD only). Any insight would be greatly appreciated. Stuck in Schenectady Herman Wiegman

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• Web Services and code lists

  - by 0x0me

  Our team heavily discuss the issues how to handle code list in a web service definition. The design goal is to describe a provider API to query a system using various values. Some of them are catalogs resp. code lists. A catalog or code list is a set of key value pairs. There are different systems (at least 3) maintaining possibly different code lists. Each system should implement the provider API, whereas each system might have different code list for the same business entity eg. think of colors. One system know [(1,'red'),(2,'green')] and another one knows [(1,'lightgreen'),(2,'darkgreen'),(3,'red')] etc. The access to the different provider API implementations will be encapsulated by a query service, but there is already one candidate which might use at least one provider API directly. The current options to design the API discussed are: use an abstract code list in the interface definition: the web service interface defines a well known set of code list which are expected to be used for querying and returning data. Each API provider implementation has to mapped the request and response values from those abstract codelist to the system specific one. let the query component handle the code list: the encapsulating query service knows the code list set of each provider API implementation and takes care of mapping the input and output to the system specific code lists of the queried system. do not use code lists in the query definition at all: Just query code lists by a plain string and let the provider API implementation figure out the right value. This might lead to a loose of information and possibly many false positives, due to the fact that the input string could not be canonical mapped to a code list value (eg. green - lightgreen or green - darkgreen or both) What are your experiences resp. solutions to such a problem? Could you give any recommendation?

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• How to stop nginx on Mac OS X

  - by Alex Kaushovik

  I've installed nginx server on my Mac from MacPorts: sudo port install nginx. Then I followed the recommendation from the port installation console and created the launchd startup item for nginx, then started the server. It works fine (after I renamed nginx.conf.example to nginx.conf and renamed mime.types.example to mime.types), but I couldn't stop it... I tried sudo nginx -s stop - this doesn't stop the server, I can still see "Welcome to nginx!" page in my browser on http://localhost/, also I still see master and worker processes of nginx with ps -e | grep nginx. What is the best way to start/stop nginx on Mac? BTW, I've added "daemon off;" into nginx.conf - as recommended by various resources. Thank you.

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• Project Management Software / 1 maybe 2 developers

  - by Ominus

  I am looking for software that I can use to "manage" multiple projects (5 - 10). Here are the features I would like but any recommendation is welcome. Bug/Feature tracking on a per project basis. Some way to keep all documents, diagrams, specs, requirements, in one place with the project. Better yet a tool where all these things or most of them could be authored. Task management during the development phase with milestones and estimates/actuals. Git integration I have been doing contract work and i have been doing really well for myself as far as getting projects but its becoming VERY hard to manage everything in an efficient manner. I am trying to learn about best practices when it comes to software programming methodologies and the more I read the more i realize that I am just managing these projects poorly. I am getting things done but the more I take on the less "solid" everything is. I am afraid if I don't get some good solid tools/practices in place I am going to do my customers and myself a disservice. The problem is that there are SO many options that its hard to weed through them all. I was at a point today where I had decided that I would just code my own (there is some irony here)! Obviously everyone has their likes dislikes I would love to hear from some of you lone programmers and how you manage everything since our needs aren't exactly the same thing that a large team might need. I also want a solution that can scale to 2 maybe 3 developers if I end up hiring some people to help with my work load. Thanks again for your usual insights!

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• Disabling default gestures in Scrybe

  - by RoboShop

  Just upgraded my touchpad drivers and it came with a Scrybe program which allows you to basically do some gesture and automatically load up a website or an application etc. Sounds like it could potentially be very useful. The only thing I don't really like about it is it comes preloaded with like all of these default gestures that take you to facebook, amazon, ebay etc. I'm sure they purposely put them there cause they get money for referels etc. but is there a way to turn them off? I would just like my own links in there. I just think that it takes probably about 2-3 seconds for a gesture to be recognized and that might be due largely to the fact that it's gotta compare it against all these default gestures. If I could somehow disable them, I'm sure it would work faster. Alternatively I'd be happy with a recommendation of a program similar to Scrybe but that works faster.

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• IIS 7 SSO stops working during high CPU load? [migrated]

  - by DanB

  On our IIS7 site (Windows 2008 Server), we have set up single sign-on (SSO). It seems to work fine most of the time, but when the CPU load becomes high, SSO authentication completely stops working. I did some research and tried this suggestion to increase the max number of worker processes in the default app pool, but the increase did not help. Some details: The site is a WordPress blog. The server has plenty of RAM (2 GB) and free disk space. SSO is achieved by putting a copy of the WordPress login page (wp-login.php) into a subfolder below the root that has anonymous authentication disabled, and then redirecting the browser to it. This was the recommendation of Microsoft given to our consultants. To increase CPU load for testing, I have three scripts hit the home page simultaneously, over and over. This drives CPU to 100%. When these scripts are running, SSO authentication simply doesn't happen. As soon as I stop the scripts, SSO works again. (I should mention that the SSO problem also happens when many users visit the site at once....) The WordPress database process (mysqld) is not stressed at all by the scripts. I would be happy to provide further diagnostics. Any help appreciated!

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• Is there a simple, flat, XML-based query-able data storage solution? [closed]

  - by alex gray

  I have been in long pursuit of an XML-based query-able data store, and despite continued searches and evaluations, I have yet to find a solution that meets the my needs, which include: Data is wholly contained within XML nodes, in flat text files. There is a "native" - or at least unobtrusive - method with which to perform Create/Read/Update/Delete (CRUD) operations onto the "schema". I would consider access via http, XHR, javascript, PHP, BASH, or PERL to be unobtrusive, dependent on the complexity of the set of dependencies. Server-side file-system reads and writes. A client-side interface element, accessible in any browser without a plug-in. Some extra, preferred (but optional) requirements include: Respond to simple SQL, or similarly syntax queries. Serve the data on a bare bones https server, with no "extra stuff", either via XMLHTTPRequest, HTTP proper, or JSON. A few thoughts: What I'm looking for may be possible via some Java server implementations, but for the sake of this question, please do not suggest that - unless it meets ALL the requirements. Java, especially on the client-side is not really an option, nor is it appealing from a development viewpoint.* I know walking the filesystem is a stretch, and I've heard it's possible with XPATH or XSLT, but as far as I know, that's not ready for primetime, nor even yet a recommendation. However the ability to recursively traverse the filesystem is needed for such a system to be of useful facility. At this point, I have basically implemented what I described via, of all things, CGI and Bash, but there has to be an easier way. Thoughts?

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