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  • High CPU load for 1:30 minutes when mounting ext4-raid partition

    - by sirion
    I have a raid 5 (software) with 5x2TB drives. I encrypted the raid with cryptsetup and put an ext4-partition on top. In the beginning opening and mounting the raid took less than 10 seconds, now (for a few weeks) mounting alone takes 1:30 minutes and the cpu stays around 93% the whole time: The output of "time sudo mount /dev/mapper/8000 /media/8000" is: real 1m31.952s user 0m0.008s sys 1m25.229s At the same time only one line is added to /var/log/syslog: kernel: [ 2240.921381] EXT4-fs (dm-1): mounted filesystem with ordered data mode. Opts: (null) My Ubuntu-version is "12.04.1 LTS" and no updates are pending. I checked the partition with fsck, but it says that all is ok. The "cryptsetup luksOpen" command only takes a few seconds. I also tried changing the raid-bitmap (as it was suggested in some forum) but it did not change the behaviour. sudo mdadm --grow /dev/md0 -b internal and sudo mdadm --grow /dev/md0 -b none I had the idea that it might be the hardware being slow, but a read test with "sudo hdparm -t /dev/md0" spit out values between 62 and 159 MB/sec: Timing buffered disk reads: 382 MB in 3.00 seconds = 127.14 MB/sec Timing buffered disk reads: 482 MB in 3.02 seconds = 159.62 MB/sec Timing buffered disk reads: 190 MB in 3.03 seconds = 62.65 MB/sec Timing buffered disk reads: 474 MB in 3.02 seconds = 157.12 MB/sec Although I think it is strange that the read rate jumps by more than 100% - could that mean something? The speed test when reading from the mapped (decrypted) device shows similar behavior, although it is of course much slower. "sudo hdparm -t /dev/mapper/8000": Timing buffered disk reads: 56 MB in 3.02 seconds = 18.54 MB/sec Timing buffered disk reads: 122 MB in 3.09 seconds = 39.43 MB/sec Timing buffered disk reads: 134 MB in 3.02 seconds = 44.35 MB/sec The output of a verbose mount "mount -vvv /dev/mapper/8000 /media/8000" does not help much: mount: fstab path: "/etc/fstab" mount: mtab path: "/etc/mtab" mount: lock path: "/etc/mtab~" mount: temp path: "/etc/mtab.tmp" mount: UID: 0 mount: eUID: 0 mount: spec: "/dev/mapper/8000" mount: node: "/media/8000" mount: types: "(null)" mount: opts: "(null)" mount: you didn't specify a filesystem type for /dev/mapper/8000 I will try type ext4 mount: mount(2) syscall: source: "/dev/mapper/8000", target: "/media/8000", filesystemtype: "ext4", mountflags: -1058209792, data: (null) Any idea where I could find additional information on why mounting takes so long, or what additional tests I could run?

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  • JavaOne Session Report - Java ME SDK 3.2

    - by Janice J. Heiss
    Oracle Product Manager for Java ME SDK, Sungmoon Cho, presented a session, "Developing Java Mobile and Embedded Applications with Java ME SDK 3.2,” wherein he covered the basic new features of the Java ME Platform SDK 3.2, a state-of-the-art toolbox for developing mobile and embedded applications. The session began with a summary of the four main components of Java ME SDK. A device emulator allows developers to quickly run and test applications before commercialization. It supports CLDC/MIDP CLDC/IMP.NG and CLC/AGUI. A development environment assists writing, running debugging and deploying and enables on-device debugging. Samples provide developers with useful codes and frameworks. IDE Plugins – NetBeans and Eclipse – equip developers with CPU Profiler, Memory Monitor, Network Monitor, and Device Selector. This means that manual integration is no longer necessary. Cho then talked about the Java ME SDK’s on-device tooling architecture: * Java ME SDK provides an architecture ideal for on-device-debugging.* Device Manager plays the central role by managing different devices whether it is the emulator or a device that Oracle provides or recommends or a third party device as long as the devices have a Java Runtime that supports the protocol that is designated.* The Emulator provides an accurate emulation, since it uses the same code base used in Oracle’s Java ME runtime.* The Universal Emulator Interface (UEI) makes it easy for IDEs to detect the platform.He then focused on the Java ME SDK release highlights, which include: * Implementation and support for the new Oracle® Java Wireless Client 3.2 runtime and the Oracle® Java ME Embedded runtime. A full emulation for the runtime is provided.* Support for JSR 228, the Information Module Profile-Next Generation API (IMP-NG). This is a new profile for embedded devices. * A new Custom Device Skin Creator.* An Eclipse plugin for CLDC/MIDP.* Profiling, Network monitoring, and Memory monitoring are now integrated with the NetBeans profiling tools.* Java ME SDK Update CenterCho summarized the main features: IDE Integration (NetBeans and Eclipse) enables developers to write, run, profile, and debug their applications on their favorite IDE. CPU ProfilerThis enables developers to more quickly detect the hot spot and where CPU time is being used. They can double click the method to jump directly into the source code.Memory Monitor Developers can monitor objects and memory usage in real time.Debugger on the Emulator and DeviceDevelopers can run their applications step by step, and inspect the variables to pinpoint the problem. The debugging can take place either on the emulator or the device.Embedded Application DevelopmentIMP-NG, Device Access, Logging, and AMS API Support are now available.On-Device ToolingConnect your device to your computer, and run and debug the application right on your device.Custom Device Skin CreatorDefine your own device and test on an environment that is closest to your target device. The informative session concluded with a demo that showed more concretely how to apply the new features in Java ME SDK 3.2.

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  • Cloud Infrastructure has a new standard

    - by macoracle
    I have been working for more than two years now in the DMTF working group tasked with creating a Cloud Management standard. That work has culminated in the release today of the Cloud Infrastructure Management Interface (CIMI) version 1.0 by the DMTF. CIMI is a single interface that a cloud consumer can use to manage their cloud infrastructure in multiple clouds. As CIMI is adopted by the cloud vendors, no more will you need to adapt client code to each of the proprietary interfaces from these multiple vendors. Unlike a de facto standard where typically one vendor has change control over the interface, and everyone else has to reverse engineer the inner workings of it, CIMI is a de jure standard that is under change control of a standards body. One reason the standard took two years to create is that we factored in use cases, requirements and contributed APIs from multiple vendors. These vendors have products shipping today and as a result CIMI has a strong foundation in real world experience. What does CIMI allow? CIMI is both a model for the resources (computing, storage networking) in the cloud as well as a RESTful protocol binding to HTTP. This means that to create a Machine (guest VM) for example, the client creates a “document” that represents the Machine resource and sends it to the server using HTTP. CIMI allows the resources to be encoded in either JavaScript Object Notation (JSON) or the eXentsible Markup Language (XML). CIMI provides a model for the resources that can be mapped to any existing cloud infrastructure offering on the market. There are some features in CIMI that may not be supported by every cloud, but CIMI also supports the discovery of which features are implemented. This means that you can still have a client that works across multiple clouds and is able to take full advantage of the features in each of them. Isn’t it too early for a standard? A key feature of a successful standard is that it allows for compatible extensions to occur within the core framework of the interface itself. CIMI’s feature discovery (through metadata) is used to convey to the client that additional features that may be vendor specific have been implemented. As multiple vendors implement such features, they become candidates to add the future versions of CIMI. Thus innovation can continue in the cloud space without being slowed down by a lowest common denominator type of specification. Since CIMI was developed in the open by dozens of stakeholders who are already implementing infrastructure clouds, I expect to CIMI being adopted by these same companies and others over the next year or two. Cloud Customers who can see the benefit of this standard should start to ask their cloud vendors to show a CIMI implementation in their roadmap.  For more information on CIMI and the DMTF's other cloud efforts, go to: http://dmtf.org/cloud

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  • Why can't the IT industry deliver large, faultless projects quickly as in other industries?

    - by MainMa
    After watching National Geographic's MegaStructures series, I was surprised how fast large projects are completed. Once the preliminary work (design, specifications, etc.) is done on paper, the realization itself of huge projects take just a few years or sometimes a few months. For example, Airbus A380 "formally launched on Dec. 19, 2000", and "in the Early March, 2005", the aircraft was already tested. The same goes for huge oil tankers, skyscrapers, etc. Comparing this to the delays in software industry, I can't help wondering why most IT projects are so slow, or more precisely, why they cannot be as fast and faultless, at the same scale, given enough people? Projects such as the Airbus A380 present both: Major unforeseen risks: while this is not the first aircraft built, it still pushes the limits if the technology and things which worked well for smaller airliners may not work for the larger one due to physical constraints; in the same way, new technologies are used which were not used yet, because for example they were not available in 1969 when Boeing 747 was done. Risks related to human resources and management in general: people quitting in the middle of the project, inability to reach a person because she's on vacation, ordinary human errors, etc. With those risks, people still achieve projects like those large airliners in a very short period of time, and despite the delivery delays, those projects are still hugely successful and of a high quality. When it comes to software development, the projects are hardly as large and complicated as an airliner (both technically and in terms of management), and have slightly less unforeseen risks from the real world. Still, most IT projects are slow and late, and adding more developers to the project is not a solution (going from a team of ten developer to two thousand will sometimes allow to deliver the project faster, sometimes not, and sometimes will only harm the project and increase the risk of not finishing it at all). Those which are still delivered may often contain a lot of bugs, requiring consecutive service packs and regular updates (imagine "installing updates" on every Airbus A380 twice per week to patch the bugs in the original product and prevent the aircraft from crashing). How can such differences be explained? Is it due exclusively to the fact that software development industry is too young to be able to manage thousands of people on a single project in order to deliver large scale, nearly faultless products very fast?

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  • Delay command execution over sockets

    - by David
    I've been trying to fix the game loop in a real time (tick delay) MUD. I realized using Thread.Sleep would seem clunky when the user spammed commands through their choice of client (Zmud, etc) e.g. east;south;southwest would wait three move ticks and then output everything from the past couple rooms. The game loop basically calls a Flush and Fill method for each socket during each tick (50ms) private void DoLoop() { Stopwatch stopWatch = new Stopwatch(); stopWatch.Start(); while (running) { // for each socket, flush and fill ConnectionMonitor.Update(); stopWatch.Stop(); WaitIfNeeded(stopWatch.ElapsedMilliseconds); stopWatch.Reset(); } } The Fill method fires the command events, but as mentioned before, they currently block using Thread.Sleep. I tried adding a "ready" flag to the state object that attempts to execute the command along with a queue of spammed commands, but it ends up executing one command and queuing up the rest i.e. each subsequent command executes something that got queued up that should've been executed before. I must be missing something about the timer. private readonly Queue<SpammedCommand> queuedCommands = new Queue<SpammedCommand>(); private bool ready = true; private void TryExecuteCommand(string input) { var commandContext = CommandContext.Create(input); var player = Server.Current.Database.Get<Player>(Session.Player.Key); var commandInfo = Server.Current.CommandLookup .FindCommand(commandContext.CommandName, player.IsAdmin); if (commandInfo != null) { if (!ready) { // queue command queuedCommands.Enqueue(new SpammedCommand() { Context = commandContext, Info = commandInfo }); return; } if (queuedCommands.Count > 0) { // queue the incoming command queuedCommands.Enqueue(new SpammedCommand() { Context = commandContext, Info = commandInfo, }); // dequeue and execute var command = queuedCommands.Dequeue(); command.Info.Command.Execute(Session, command.Context); setTimeout(command.Info.TickLength); return; } commandInfo.Command.Execute(Session, commandContext); setTimeout(commandInfo.TickLength); } else { Session.WriteLine("Command not recognized"); } } Finally, setTimeout was supposed to set the execution delay (TickLength) for that command, and makeReady just sets the ready flag on the state object to true. private void setTimeout(TickDelay tickDelay) { ready = false; var t = new System.Timers.Timer() { Interval = (long) tickDelay, AutoReset = false, }; t.Elapsed += makeReady; t.Start(); // fire this in tickDelay ms } // MAKE READYYYYY!!!! private void makeReady(object sender, System.Timers.ElapsedEventArgs e) { ready = true; } Am I missing something about the System.Timers.Timer created in setTimeout? How can I execute (and output) spammed commands per TickLength without using Thread.Sleep?

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  • ArchBeat Link-o-Rama for 10-24-2012

    - by Bob Rhubart
    Play Oracle Vanquisher Here's a little respite from whatever it is you normally spend your time on. Oracle Vanquisher is an online diversion that makes a game of data center optimization. According to the description: "Armed with a cool Oracle vacuum pack suit and a strategic IT roadmap, you will thwart threats and optimize your data center to increase your company’s stock price and boost your company's position." Mainly you avoid electric shock and killer birds. The current high score belongs to someone identified as "TEN." My score? Never mind. Book: DevOps for Developers | The Java Source The subject of DevOps has come up in a couple of recent OTN ArchBeat Podcasts, so it's somewhat serendipitous that Tori Weildt's recent blog post offers an overview of Java Champion Michael Hutterman's new book, DevOps for Developers, now available from Apress. Bring Your Own Device (BYOD) : Context is everything… | The ORACLE-BASE Blog BOYD is a factor in the evolution of IT, but in what context? "The real IT work in companies is still being done on PCs," says Oracle ACE Director Tim Hall. "Yes, you can use a cloud service on your phone, but look around the office and you will see those cloud services are actually being used by people on PCs." Oracle in the Cloud: Oracle EBusiness Suite sizing | Tom Laszewski Cloud expert Tom Laszewski shares several technical resources that will be helpful for sizing of Oracle EBusiness Suite. Setting Up, Configuring, and Using an Oracle WebLogic Server Cluster Author and expert Yuli Vasiliev shows you how take advantage of multiple Oracle WebLogic Server instances grouped into a cluster to maximize scalability and availability. Webcast: Reduce Costs with Oracle's Database Storage Management Watch this! Join Oracle experts Kevin Jernigan and Margaret Hamburger for an interactive webcast in which you'll learn how Oracle's Database Storage Management can reduce storage costs and management complexity while improving query performance to meet service-level agreements and compliance requirements. Event Date: Tuesday, November 6, 2012 Event Time: 10 a.m. PT/1 p.m. ET Thought for the Day "Most software today is very much like an Egyptian pyramid with millions of bricks piled on top of each other, with no structural integrity, but just done by brute force and thousands of slaves." — Alan Kay Source: softwarequotes.com

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  • Oracle Linux Partner Pavilion Spotlight - Part II

    - by Ted Davis
    As we draw closer to the first day of Oracle OpenWorld, starting in less than a week, we continue to showcase some of our premier partners exhibiting in the Oracle Linux Partner Pavilion ( Booth #1033). We have Independent Hardware Vendors, Independent Software Vendors and Systems Integrators that show the breadth of support in the Oracle Linux and Oracle VM ecosystem. In today's post we highlight three additional Oracle Linux / Oracle VM Partners from the pavilion. Micro Focus delivers mainframe solutions software and software delivery tools with its Borland products. These tools are grouped under the following solutions: Analysis and testing tools for JDeveloper Micro Focus Enterprise Analyzer is key to the success of application overhaul and modernization strategies by ensuring that they are based on a solid knowledge foundation. It reveals the reality of enterprise application portfolios and the detailed constructs of business applications. COBOL for Oracle Database, Oracle Linux, and Tuxedo Micro Focus Visual COBOL delivers the next generation of COBOL development and deployment. Itbrings the productivity of the Eclipse IDE to COBOL, and provides the ability to deploy key business critical COBOL applications to Oracle Linux both natively and under a JVM. Migration and Modernization tooling for mainframes Enterprise application knowledge, development, test and workload re-hosting tools significantly improves the efficiency of business application delivery, enabling CIOs and IT leaders to modernize application portfolios and target platforms such as Oracle Linux. When it comes to Oracle Linux database environments, supporting high transaction rates with minimal response times is no longer just a goal. It’s a strategic imperative. The “data deluge” is impacting the ability of databases and other strategic applications to access data and provide real-time analytics and reporting. As such, customer demand for accelerated application performance is increasing. Visit LSI at the Oracle Linux Pavilion, #733, to find out how LSI Nytro Application Acceleration products are designed from the ground up for database acceleration. Our intelligent solid-state storage solutions help to eliminate I/O bottlenecks, increase throughput and enable Oracle customers achieve the highest levels of DB performance. Accelerate Your Exadata Success With Teleran. Teleran’s software solutions for Oracle Exadata and Oracle Database reduce the cost, time and effort of migrating and consolidating applications on Exadata. In addition Teleran delivers visibility and control solutions for BI/data warehouse performance and user management that ensure service levels and cost efficiency.Teleran will demonstrate these solutions at the Oracle Open World Linux Pavilion: Consolidation Accelerator - Reduces the cost, time and risk ofof migrating and consolidation applications on Exadata. Application Readiness – Identifies legacy application performance enhancements needed to take advantage of Exadata performance features Workload Accelerator – Identifies and clusters workloads for faster performance on Exadata Application Visibility and Control - Improves performance, user productivity, and alignment to business objectives while reducing support and resource costs. Thanks for reading today's Partner Spotlight. Three more partners will be highlighted tomorrow. If you missed our first Partner Spotlight check it out here.

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  • Documenting sp_ssiscatalog

    - by jamiet
    What is the best way to document an API? Moreover, what is the best way to document a T-SQL API? Before I try to answer those questions I should explain what I mean by “a T-SQL API”. I think of an API as being a collection of well-defined, known, code modules that provide some notion of a service to whomever uses it; in T-SQL terms I tend to think of a collection of stored procedures and functions as a form of API. Its a loose definition, I admit, and in SQL Server circles we don’t tend to think of stored procedures collectively as an API but if you think about it that’s exactly what they are. The question of how to document a T-SQL API came to my mind as I worked on sp_ssiscatalog. How could I make it easy for people to learn about the capabilities of sp_ssiscatalog without forcing them to dig through the code and find out for themselves? My opening gambit was to write documentation pages on the wiki at http://ssisreportingpack.codeplex.com. That’s kinda useful but it does suffer the disadvantage that someone using sp_ssiscatalog needs to go visit a webpage to read it – I want the documentation to be available wherever the user is using sp_ssiscatalog. Moreover, maintaining the wiki is a real PITA. Intellisense works up to a point, I guess: but that only shows whatever SQL Server knows about the various parameters, which isn’t all that much! I wanted a better way for my API users to learn about its capabilities and so I hit upon the idea of simply using PRINT statements within the code itself to inform the user what options are available; hence I added such PRINT statements in the latest check-in. Now when you execute (for example): EXEC sp_ssiscatalog @operation_type='execs' you can hit F6 a few times to view the messages pane and you shall see something like this: Notice that I’m returning information about all the parameters that can be used to affect the results that just got returned. I really do think this will be very useful to anyone using sp_ssiscatalog; I myself am always forgetting what the parameters are and I wrote the damn thing so I can’t really expect anyone else to remember them. I have not yet made available a release that has these changes in it but when I do I’ll blog about it right here. At the time of writing the latest available release of sp_ssiscatalog is DB v1.0.1.0 but if you want to the latest and greatest simply download it straight from source. Feedback is welcome as always. @Jamiet

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  • Taking a Chomp out of a (Social Network) Product Hype

    - by kellsey.ruppel
    Andrew Kershaw, Senior Director Oracle Social Network Product Development, speaks about Oracle Social Network One of our competitors is being very aggressive with its own developed Social Network add-on, but there should be no doubt in the minds that the Oracle social capabilities available with Fusion CRM stack up well against it. Within the Oracle Cloud, we have announced a product called Oracle Social Network. That technology is pre-integrated into Fusion Applications, enabling your customer to build a collaborative and social enterprise (without all the noise!). Oracle Social Network is designed together with our Fusion Applications. It is very conveniently pre-integrated with CRM, HCM, Financials, Projects, Supply Chain, and the Fusion family. But what's even better is that the individual teams can take a considered approach to what they are trying to achieve within the collaboration process and the outcome they are trying to enable. Then they can utilize the network and collaboration tools to support that result. And there's more! The Fusion teams can design social interactions that bridge across and outside their individual product lines because we have more than just a product line and they know they have the social network to connect them. I know we have a superior product, but it is our ability to understand and execute across the enterprise that will enable us to deliver a much more robust and capable platform in the short term than our competitor can. We have built a product specifically designed for enterprise social collaboration which is not the same for the competition. We have delivered a much more effective solution - one in which individuals can easily collaborate to get results, while being confident that they know who has access to their information. Our platform has been pre-built to cross the company boundaries and enable our customers to collaborate, not just with their customers, but with their partners and suppliers as well. So Fusion addresses the combination of the enterprise application suite with enterprise collaboration and social networking. Oracle Social Network already has a feature function advantage over our competitor's tool providing a real added value to the employees. Plus Oracle has the ability to execute in a broad enterprise and cross-enterprise way that our competitors cannot. We have the power of a tool that provides the core social fabric across all of the applications, as well as supporting enterprise collaboration. That allows us to provide intelligent business insight, connections, and recommendations that our competitor simply can't. From our competitors, customers get integration for Sales; they get integration for Service, but then they have to integrate every other enterprise asset that they have by themselves. With Oracle, we are doing the integration. Fusion Applications will be pre-integrated, and over time, all of the applications in the business suite, including our Applications Unlimited and specialist industry applications, will connect to the Oracle Social Network. I'm confident these capabilities make Oracle Social Network the only collaboration platform on which to deliver the social enterprise.

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  • More elegant way to avoid hard coding the format of a a CSV file?

    - by dsollen
    I know this is trivial issue, but I just feel this can be more elegant. So I need to write/read data files for my program, lets say they are CSV for now. I can implement the format as I see fit, but I may have need to change that format later. The simply thing to do is something like out.write(For.getValue()+","+bar.getMinValue()+","+fi.toString()); This is easy to write, but obviously is guilty of hard coding and the general 'magic number' issue. The format is hard-coded, requires parsing of the code to figure out the file format, and changing the format requires changing multiple methods. I could instead have my constants specifying the location that I want each variable to be saved in the CSV file to remove some of the 'magic numbers'; then save/load into the an array at the location specified by the constants: int FOO_LOCATION=0; int BAR_MIN_VAL_LOCATION=1; int FI_LOCATION=2 int NUM_ARGUMENTS=3; String[] outputArguments=new String[NUM_ARGUMENTS]; outputArguments[FOO_LOCATION] = foo.getValue(); outputArgumetns[BAR_MIN_VAL_LOCATION] = bar.getMinValue(); outptArguments[FI_LOCATOIN==fi.toString(); writeAsCSV(outputArguments); But this is...extremely verbose and still a bit ugly. It makes it easy to see the format of existing CSV and to swap the location of variables within the file easily. However, if I decide to add an extra value to the csv I need to not only add a new constant, but also modify the read and write methods to add the logic that actually saves/reads the argument from the array; I still have to hunt down every method using these variables and change them by hand! If I use Java enums I can clean this up slightly, but the real issue is still present. Short of some sort of functional programming (and java's inner classes are too ugly to be considered functional) I still have no obvious way of clearly expressing what variable is associated with each constant short of writing (and maintaining) it in the read/write methods. For instance I still need to write somewhere that the FOO_LOCATION specifies the location of foo.getValue(). It seems as if there should be a prettier, easier to maintain, manner for approaching this? Incidentally, I'm working in java at the moment, however, I am interested conceptually about the design approach regardless of language. Some library in java that does all the work for me is definitely welcome (though it may prove more hassle to get permission to add it to the codebase then to just write something by hand quickly), but what I'm really asking is more about how to write elegant code if you had to do this by hand.

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  • How to appear very professional on my first freelance project?

    - by iamserious
    I need some help on appearing very professional on my first freelance project. How / What should you do to achieve this? Background: I started as a full time web developer 18 months ago, two promotions later I am now a senior software engineer. I've never had any problems with designing / developing / coding a complicated system. I thought I could use some help for Christmas and I started bidding for a project and now I have one - from a very reputable lawyers association in London. I have no problem dealing with the actual implementation of the system, but I have no idea how to appear professional throughout the whole process. About the project: This lawyers association are starting a distant training courses and in addition to having a website to show off all their clients etc, they want a students area where their students would log in, download course materials allocated to them etc.. and an admin section where they assign courses to students / create new ones / upload materials etc.. Questions breakdown: 1) How should I start with the requirement gathering? Is using scrum a good idea, or should I use something like Volere Template - and what should I do with it? should I submit a copy to the client etc.. 2) How often should I meet the client? Would once a fortnight would be good? 3) What are the processes / protocols that I need to follow so that they would be satisfied with me and think that I am very professional 4) How much should I charge for the product? 5) How should I get a quote / contract / receipt for the whole project? 6) What are the steps that professional freelancers go through, during the life cycle of a project? My Research so far Looking at How much should I charge doesn't help.. I live in London, zone 1, though I have no idea how much a project of this size would cost. Help on this would be appreciated. How to be professional articles talks about the work / time management etc and not the actual process, what would real people do etc.. it's like academia theory, but not practical. If this needs revising, please let me know, do not close it because of whatever reason, I will edit the question or details to fit the needs. Thanks for reading a lengthy question.

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  • Nails vs Screws (C# List vs Dictionary)

    - by MarkPearl
    General This may sound like a typical noob statement, but I’m finding out in a very real way that just because you have a solution to a problem, doesn’t necessarily mean it is the best solution. This was reiterated to me when a friend of mine suggested I look at using Dictionaries instead of Lists for a particular problem – he was right, I have always just assumed that because lists solved my problem I did not need to look elsewhere. So my new manifesto to counter this ageless problem is as follows… Look for a solution that will logically work Once you have a solution look for possible alternatives Decide why your current solution is the best approach compared to the alternatives If it is.. use it till something better comes along, if it isnt…. change What’s the difference between Lists & Dictionaries Both lists and dictionaries are used to store collections of data. Assume we had the following declarations… var dic = new Dictionary<string, long>(); var lst = new List<long>(); long data;   With a list, you simply add the item to the list and it will add the item to the end of the list. lst.Add(data); With a dictionary, you need to specify some sort of key and the data you want to add so that it can be uniquely identified. dic.Add(uniquekey, data);   Because with a dictionary you now have unique identifier, in the background they provide all sort’s of optimized algorithms to find your associated data. What this means is that if you are wanting to access your data it is a lot faster than a List. So when is it appropriate to use either class? For me, if I can guarantee that each item in my collection will have a unique identifier, then I will use Dictionaries instead of Lists as there is a considerable performance benefit when accessing each data item. If I cannot make this sort of guarantee, then by default I will use a list. I know this is all really basic, and I hope I haven’t missed some fundamental principle… If anyone would like to add their 2 cents, please feel free to do so…

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  • What does path finding in internet routing do and how is it different from A*?

    - by alan2here
    Note: If you don't understand this question then feel free to ask clarification in the comments instead of voting down, it might be that this question needs some more work at the moment. I've been directed here from the Stack Excange chat room Root Access because my question didn't fit on Super User. In many aspects path finding algorithms like A star are very similar to internet routing. For example: A node in an A* path finding system can search for a path though edges between other nodes. A router that's part of the internet can search for a route though cables between other routers. In the case of A*, open and closed lists are kept by the system as a whole, sepratly from any individual node as well as each node being able to temporarily store a state involving several numbers. Routers on the internet seem to have remarkable properties, as I understand it: They are very performant. New nodes can be added at any time that use a free address from a finite (not tree like) address space. It's real routing, like A*, there's never any doubling back for example. Similar IP addresses don't have to be geographically nearby. The network reacts quickly to changes to the networks shape, for example if a line is down. Routers share information and it takes time for new IP's to be registered everywhere, but presumably every router doesn't have to store a list of all the addresses each of it's directions leads most directly to. I'm looking for a basic, general, high level description of the algorithms workings from the point of view of an individual router. Does anyone have one? I presume public internet routers don't use A* as the overheads would be to large, and scale to poorly. I also presume there is a single method worldwide because it seems as if must involve a lot of transferring data to update and communicate a reasonable amount of state between neighboring routers. For example, perhaps the amount of data that needs to be stored in each router scales logarithmically with the number of routers that exist worldwide, the detail and reliability of the routing is reduced over increasing distances, there is increasing backtracking involved in parts of the network that are less geographically uniform or maybe each router really does perform an A* style search, temporarily maintaining open and closed lists when a packet arrives.

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  • core.* files eating up server space (~50MB)

    - by skytreader
    I'm renting server space from someone and, upon logging in my control panel after quite sometime, noticed an abnormal spike (~50MB) in the disk usage. Upon investigating, I found a lot of core.* files scattered around my public_html directory. Each one is more than 5MB in size but no more than 6MB. The * part is all numbers (in programming regex, that should be core\.\d+). I downloaded one and checked the contents. There was a lot of balderdash characters (NUL mostly, but also a scattering of ETB, ETX, STX) but there's this block of readable text which says: This text is part of the internal format of your mail folder, and is not a real message. It is created automatically by the mail system software. If deleted, important folder data will be lost, and it will be re-created with the data reset to initial values. Pretty self-explanatory. A few blocks above the text are some more readable messages that look like logs but is sandwiched in between non printable characters. I've extracted some below. Scan not valid for mh mailboxes Bogus character 0x%x in news state Can't rewrite news state %.80s Error closing backup news state %.80s No state for newsgroup %.80s found Now, a few concerns: Am I under attack? The messages seem to be about my webmail but I don't use my personal webmail that much---only for a vanity email address and an inbox for an outdated comments system. However, lately, I seem to notice a spike in the spam for my vanity mail. (Note: the comments system is covered by a captcha but every now and then some get through. My vanity email has a spam filter but it isn't as good as I'd like). Next, if this is a feature, can I turn it off? Is it advisable to? I've only 150MB so you see why I'm fretting over a 50MB spike. Some final details: my only server-side scripts are in PHP. The directory which accumulated the most number of these core files is the one containing the Wordpress-managed subdomain of my site. I manage my server through CPanel. Lastly, I decided to delete this files and after some checking nothing seems amiss in my websites nor in my mail. They are indeed the ones responsible for the ~50MB spike as my disk space usage is back to expected.

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  • SMTP POP3 & PST. Acronyms from Hades.

    - by mikef
    A busy SysAdmin will occasionally have reason to curse SMTP. It is, certainly, one of the strangest events in the history of IT that such a deeply flawed system, designed originally purely for campus use, should have reached its current dominant position. The explanation was that it was the first open-standard email system, so SMTP/POP3 became the internet standard. We are, in consequence, dogged with a system with security weaknesses so extreme that messages are sent in plain text and you have no real assurance as to who the message came from anyway (SMTP-AUTH hasn't really caught on). Even without the security issues, the use of SMTP in an office environment provides a management nightmare to all commercial users responsible for complying with all regulations that control the conduct of business: such as tracking, retaining, and recording company documents. SMTP mail developed from various Unix-based systems designed for campus use that took the mail analogy so literally that mail messages were actually delivered to the users, using a 'store and forward' mechanism. This meant that, from the start, the end user had to store, manage and delete messages. This is a problem that has passed through all the releases of MS Outlook: It has to be able to manage mail locally in the dreaded PST file. As a stand-alone system, Outlook is flawed by its neglect of any means of automatic backup. Previous Outlook PST files actually blew up without warning when they reached the 2 Gig limit and became corrupted and inaccessible, leading to a thriving industry of 3rd party tools to clear up the mess. Microsoft Exchange is, of course, a server-based system. Emails are less likely to be lost in such a system if it is properly run. However, there is nothing to stop users from using local PSTs as well. There is the additional temptation to load emails into mobile devices, or USB keys for off-line working. The result is that the System Administrator is faced by a complex hybrid system where backups have to be taken from Servers, and PCs scattered around the network, where duplication of emails causes storage issues, and document retention policies become impossible to manage. If one adds to that the complexity of mobile phone email readers and mail synchronization, the problem is daunting. It is hardly surprising that the mood darkens when SysAdmins meet and discuss PST Hell. If you were promoted to the task of tormenting the souls of the damned in Hades, what aspects of the management of Outlook would you find most useful for your task? I'd love to hear from you. Cheers, Michael

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  • The Connected Company: WebCenter Portal Activity Streams

    - by Michael Snow
    Guest post by Mitchell Palski, Oracle Staff Sales Consultant Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Social media is sure to have made its way into your company or government organization. Whether its discussion threads, blog posts, Facebook-style profile-pages, or just a simple Instant Messenger application; in one way or another, your employees are connected. What are the objectives of leveraging social media in your organization? Facilitating knowledge transfer More effectively organizing team events Generating inter-community discussions to solve problems Improving resource management Increasing organizational awareness Creating an environment of accountability Do any of the business objectives above stand out to you as needs? If so, consider leveraging the WebCenter Portal Activity Stream as part of your solution. In WebCenter Portal, the Activity Stream feature provides a streaming view of the activities of your connections, actions taken in portals, and business activities that looks a lot like a combined Facebook and Twitter newsfeed. Activity Stream can note when a user: Posts feedback (comments) Uploads a document Creates a new blog, page, event, or announcement Starts a new discussion Streams messages and attachments entered through WebCenter Publisher (similar to Twitter) Through Activity Stream Preferences, you can select which of these activities to show or hide from your personal Activity Stream. Here’s what you get: Real-time stream of activities with in a Portal or sub-Portal increases awareness across your organization or within a working group Complete list of user actions reduces the time-to-find for users that need to interact with the latest activities in your portal Users can publish to their groups when tasks are finished for complete group traceability and accountability, as well as improved resource management. Project discussions and shared documents that require the expertise of someone outside of a working group now get increased visibility across your organization. There’s a reason that commercial Social Media tools like Facebook and Twitter have been so successful – they spread information in an aesthetically appealing and easy to read format.  Strategically placing an Activity Feed within your Portal is analogous to sending your employees a daily newsletter, events calendar, recent documents report, and list of announcements – BUT ALL IN ONE! 

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  • In-Store Tracking Gets a Little Harder

    - by David Dorf
    Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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  • Separating logic and data in browser game

    - by Tesserex
    I've been thinking this over for days and I'm still not sure what to do. I'm trying to refactor a combat system in PHP (...sorry.) Here's what exists so far: There are two (so far) types of entities that can participate in combat. Let's just call them players and NPCs. Their data is already written pretty well. When involved in combat, these entities are wrapped with another object in the DB called a Combatant, which gives them information about the particular fight. They can be involved in multiple combats at once. I'm trying to write the logic engine for combat by having combatants injected into it. I want to be able to mock everything for testing. In order to separate logic and data, I want to have two interfaces / base classes, one being ICombatantData and the other ICombatantLogic. The two implementers of data will be one for the real objects stored in the database, and the other for my mock objects. I'm now running into uncertainties with designing the logic side of things. I can have one implementer for each of players and NPCs, but then I have an issue. A combatant needs to be able to return the entity that it wraps. Should this getter method be part of logic or data? I feel strongly that it should be in data, because the logic part is used for executing combat, and won't be available if someone is just looking up information about an upcoming fight. But the data classes only separate mock from DB, not player from NPC. If I try having two child classes of the DB data implementer, one for each entity type, then how do I architect that while keeping my mocks in the loop? Do I need some third interface like IEntityProvider that I inject into the data classes? Also with some of the ideas I've been considering, I feel like I'll have to put checks in place to make sure you don't mismatch things, like making the logic for an NPC accidentally wrap the data for a player. Does that make any sense? Is that a situation that would even be possible if the architecture is correct, or would the right design prohibit that completely so I don't need to check for it? If someone could help me just layout a class diagram or something for this it would help me a lot. Thanks. edit Also useful to note, the mock data class doesn't really need the Entity, since I'll just be specifying all the parameters like combat stats directly instead. So maybe that will affect the correct design.

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  • Getting started with object detection - Image segmentation algorithm

    - by Dev Kanchen
    Just getting started on a hobby object-detection project. My aim is to understand the underlying algorithms and to this end the overall accuracy of the results is (currently) more important than actual run-time. I'm starting with trying to find a good image segmentation algorithm that provide a good jump-off point for the object detection phase. The target images would be "real-world" scenes. I found two techniques which mirrored my thoughts on how to go about this: Graph-based Image Segmentation: http://www.cs.cornell.edu/~dph/papers/seg-ijcv.pdf Contour and Texture Analysis for Image Segmentation: http://www.eng.utah.edu/~bresee/compvision/files/MalikBLS.pdf The first one was really intuitive to understand and seems simple enough to implement, while the second was closer to my initial thoughts on how to go about this (combine color/intensity and texture information to find regions). But it's an order of magnitude more complex (at least for me). My question is - are there any other algorithms I should be looking at that provide the kind of results that these two, specific papers have arrived at. Are there updated versions of these techniques already floating around. Like I mentioned earlier, the goal is relative accuracy of image segmentation (with an eventual aim to achieve a degree of accuracy of object detection) over runtime, with the algorithm being able to segment an image into "naturally" or perceptually important components, as these two algorithms do (each to varying extents). Thanks! P.S.1: I found these two papers after a couple of days of refining my search terms and learning new ones relevant to the exact kind of techniques I was looking for. :) I have just about reached the end of my personal Google creativity, which is why I am finally here! Thanks for the help. P.S.2: I couldn't find good tags for this question. If some relevant ones exist, @mods please add them. P.S.3: I do not know if this is a better fit for cstheory.stackexchange (or even cs.stackexchange). I looked but cstheory seems more appropriate for intricate algorithmic discussions than a broad question like this. Also, I couldn't find any relevant tags there either! But please do move if appropriate.

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  • Asynchronously returning a hierarchal data using .NET TPL... what should my return object "look" like?

    - by makerofthings7
    I want to use the .NET TPL to asynchronously do a DIR /S and search each subdirectory on a hard drive, and want to search for a word in each file... what should my API look like? In this scenario I know that each sub directory will have 0..10000 files or 0...10000 directories. I know the tree is unbalanced and want to return data (in relation to its position in the hierarchy) as soon as it's available. I am interested in getting data as quickly as possible, but also want to update that result if "better" data is found (better means closer to the root of c:) I may also be interested in finding all matches in relation to its position in the hierarchy. (akin to a report) Question: How should I return data to my caller? My first guess is that I think I need a shared object that will maintain the current "status" of the traversal (started | notstarted | complete ) , and might base it on the System.Collections.Concurrent. Another idea that I'm considering is the consumer/producer pattern (which ConcurrentCollections can handle) however I'm not sure what the objects "look" like. Optional Logical Constraint: The API doesn't have to address this, but in my "real world" design, if a directory has files, then only one file will ever contain the word I'm looking for.  If someone were to literally do a DIR /S as described above then they would need to account for more than one matching file per subdirectory. More information : I'm using Azure Tables to store a hierarchy of data using these TPL extension methods. A "node" is a table. Not only does each node in the hierarchy have a relation to any number of nodes, but it's possible for each node to have a reciprocal link back to any other node. This may have issues with recursion but I'm addressing that with a shared object in my recursion loop. Note that each "node" also has the ability to store local data unique to that node. It is this information that I'm searching for. In other words, I'm searching for a specific fixed RowKey in a hierarchy of nodes. When I search for the fixed RowKey in the hierarchy I'm interested in getting the results FAST (first node found) but prefer data that is "closer" to the starting point of the hierarchy. Since many nodes may have the particular RowKey I'm interested in, sometimes I may want to get a report of ALL the nodes that contain this RowKey.

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  • So Much Happening at Devoxx

    - by Tori Wieldt
    Devoxx, the premier Java conference in Europe, has been sold out for a while. The organizers (thanks Stephan and crew!) cap the attendance to make sure all attendees have a great experience, and that speaks volumes about their priorities. The speakers, hackathons, labs, and networking are all first class. The Oracle Technology Network will be there, and if you were smart/lucky enough to get a ticket, come find us and join the fun: IoT Hack Fest Build fun and creative Internet of Things (IoT) applications with Java Embedded, Raspberry Pi and Leap Motion on the University Days (Monday and Tuesday). Learn from top experts Yara & Vinicius Senger and Geert Bevin at two Raspberry Pi & Leap Motion hands-on labs and hacking sessions. Bring your computer. Training and equipment will be provided. Devoxx will also host an Internet of Things shop in the exhibition floor where attendees can purchase Arduino, Raspberry PI and Robot starter kits. Bring your IoT wish list! Video Interviews Yolande Poirier and I will be interviewing members of the Java Community in the back of the Expo hall on Wednesday and Thursday. Videos are posted on Parleys and YouTube/Java. We have a few slots left, so contact me (you can DM @Java) if you want to share your insights or cool new tip or trick with the rest of the developer community. (No commercials, no fluff. Keep it techie and keep it real.)  Oracle Keynote Wednesday morning Mark Reinhold, Chief Java Platform Architect, and Brian Goetz, Java Language Architect will provide an update on Java 8 and beyond. Oracle Booth Drop by the Oracle booth to see old and new friends.  We'll have Java in Action demos and the experts to explain them and answer your questions. We are raffling off Raspberry Pi's each day, so be sure to get your badged scanned. We'll have beer in the booth each evening. Look for @Java in her lab coat.  See you at Devoxx! 

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  • How / Where can I host my Java web application? [closed]

    - by Huliax
    Possible Duplicate: How to find web hosting that meets my requirements? In case you want to skip to the crux of my inquiry just read the bold type. I just finished my CS degree (at 39 years old :-)). For my final project I designed and built a system that can provide local positioning / location awareness to mobile wifi devices (only have Android client thus far). The server receives data from clients, processes it, and responds to the clients with a messages containing information about their respective locations. I would like to continue the project (perhaps release as open source but that is a different discussion). Thus far my server application has been running on the CS department's hardware where I could pretty much do whatever I wanted. I'm getting kicked off that system in a few weeks so I have to find a new home for my server application. I need a host that will let me run my Java server (along w/ mySQL db) -- preferably on the cheap since I haven't yet got a job. I have very little experience with the "real world" of web development / hosting. I'm having trouble figuring out what kind of hosting service will let me run my application as is. If that turns out to be a tall order then I need to know what my options are for changing thing so that I can get up and running with some hosting. As an aside, I'm also researching whether or not I should rewrite this in a different language. Trying to figure out if there is a substantially better (for whatever reason) one for what I'm doing. This might also potentially have a bearing on my hosting needs. One possibility is to write the server in something more widely accepted by hosting services. I have been searching for answers to my question and haven't found quite what I'm looking for. Part of the problem might be that I don't know exactly what terminology to use. If there is a good answer to this question elsewhere please feel free to point me towards it. Thanks for help / advice.

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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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  • Collaborative work (small team) - Best practices

    - by LEM01
    I'm currently working in a very small team of programmers (2-3) and I'm looking for advices/best practices on how to organise our work. We're all working on the same application using PHP. Today we're kind of all working on our way. Today situation: List item that have to be worked on by each dev 1/week. What has to be done is defined at a high functional level (ex: Build the search engine for this product..) Commit / merge our individual branches (git) every week before the next meeting No real dev rules, no code review No test written (aouutch) Problems faced: Code quality issue: discovering someone else code is sometime tough (inline, variable+function+class names, spaces, comments..) Changes in already existing classes (impact on someone else work) Responsibility of each dev unclear: after getting someone else code and discover something messy, should I make the change? Should he make the change? How to plan those things,... What I'm looking for: Basically I'm looking into structuring the way we develop things in order to avoid frustration and improve overall quality. How to define coding standards (naming convention, code rules...)? Do you you any validation script to make sure code is valid before committing? Do you think that defining an architect role in the team is needed? Someone that would actually define what has to be developed during the next phase. By defining interfaces or class descriptions that have to be written. (Does it make sense in such a small team?) Today we're losing time into understanding what others did or tried to do, we're also losing time in discussion like "you should have done it that way! Why is this class doing that and not that..? Shouldn't we have a embedded class rather that this set of data...". I'm looking into a work process, maybe with more defined responsibilities and process in order to improve our performance. If you have experience, advices, best practices or anything to share that we could benefit from it will be much appreciated! Thanks a lot for your time!

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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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