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  • Problem with C++ classes

    - by Mike
    I have a class defined called extBlock. I then make an instance of that class with this extBlock mainBlock = new extBlock(1, 1024); I get this error: error C2440: 'initializing' : cannot convert from 'extBlock *' to 'extBlock' Can anyone help me with why I am getting this error. I have seen examples online of declaring it like this with a pointer extBlock *mainBlock = new extBlock(1, 1024); But if I do it this way it does not let me call the functions of mainBlock

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  • PHP - Get value of imput box, without a form?

    - by Dodi300
    Hello. Does anyone know how I can get the value of an imput box, without having a form? I want a sumbit button, but instead of submiting a form, I want it to change data in a MySQL database. Something like this maybe? $img1="WHAT DO I PUT HERE?" $idx=1 $sql="INSERT INTO games SET img1='$img1' WHERE id=$idx"; $result=mysql_query($sql); Could I use that code on a "onclick" event? The imput box is named "img1". Thanks for the help!

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  • Java threads for the beginner

    - by Boba
    I've been trying to explain Java threading to a colleague who has never been exposed to multi-threaded applications, but apparently I'm not a very good teacher. Can anyone recommend a good online or offline resource that can explain threading in a simple, step-by-step manner? I know it's a complex topic, but surely there exists an article, book, or other explanation that can result in an "Aha! I get it, finally!" moment.

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  • Disable Clipboard & Print Screen on webpage

    - by air
    i search online but can't get satisfactory result i want to protect images on my website, i know i can disable save as, right click. the real question is can we Disable Clipboard & Print Screen with JQUERY or java script. so no image copy from print screen. thanks

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  • What does it mean to flush a socket?

    - by User4748402
    I don't really know much about sockets except how to read and write to them as if they were files. I know a little about using socket selectors. I don't get why you have to flush a socket, what's actually happening there? The bits just hang out somewhere in memory until they get pushed off? I read some things online about sockets, but it's all very abstract and high level. What's actually happening here?

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  • Setting up an independent delegate?

    - by fuzzygoat
    Its common for the dataSource and delegate to be the same object, its also common for this object to be the viewController. In all the info/tutorials that I have seen online delegates are always setup as above. If I wanted to create my own class instead can anyone give me any pointers as to how I might do that. Where does that object get instantiated, how do you connect the dataSource and delegate items etc. I am using UITableView to test this.

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  • Visual Studio C++ adds "junk" to my programs

    - by sub
    I have looked into the binaries produced by MSVC 2010 from my source code, and saw everything being filled with "junk". I don't know how to explain, but my executables are being added too much unnecessary information, like: Lots of Microsoft default error messages, I don't want them XML schema settings (Why!?) Other things not important for the execution of the main program How can I stop MSVC doing this? Do I have to switch to GCC? In all other programs (written in C++ too, from Word processors to games), this junk simply doesn't exist.

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  • Mathematics and Game Programming

    - by Xfcn
    I want to program graphical 2D games more complex than the basic 2D stuff I already know. I don't want to do 3D programming. Just more complex 2D stuff. I dropped high school before I could learn a lot of stuff so I walked away with enough algebra knowledge to balance my checkbook and do some light 2D Cartesian programming. Are there any good resources out there for a guy with a limited attention span (say 20 minutes apiece for a subject I'm keenly interested in) to learn, gradually, how to do something more useful with math in programming?

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  • I need something to automate web browser tasks in its own virtual enviorment (Chrome)

    - by user1745926
    Ever since i started learning java i wanted to create a way to automate a few actions on a couple websites, For example, topline is a website that replaces all your ads with its own ads and pays you a bit of money for it, i want to emulate the act of just surfing the web, then start emulating specific tasks like clicking certain buttons or playing flash games (Actually playing the game by using image recognition) and this has to be written in java as i want to run this on a raspberry pi. any help is appreciated, is there a class that i can use? any help is appreciated!

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  • BSOD & System Failure after trying to install a new RAM

    - by Praveen Kumar
    I have updated the question with sections, so that people won't find it difficult to read. Basic System Information Let me give a basic introduction on my system. I have a system of following configuration: Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz 3.40GHz RAM: Corsair Vengeance - 4GB Single Module DDR3 Memory Kit (CMZ4GX3M1A1600C9) x 2 OS: Windows 7 Ultimate, SP1 Build 7601 HDD: 1 TB Seagate 7200 RPM The Problem It was working fine for about an year. Yesterday I planned to increase my RAM to 16 GB by putting another set of two Corsair Vengeance - 4GB Single Module DDR3 Memory Kit (CMZ4GX3M1A1600C9). I got it from an authorized reseller and also, the RAM was fitted by a service engineer only. After the RAM was fit (all the four), the system failed to start, with an error code of 0x000000f4. The complete information of it is: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 16393 Additional information about the problem: BCCode: f4 BCP1: 0000000000000003 BCP2: FFFFFA8008A39060 BCP3: FFFFFA8008A39340 BCP4: FFFFF800037C8510 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\093012-13041-01.dmp C:\Users\Praveen Kumar\AppData\Local\Temp\WER-30716-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Another Problem We first thought that it was the RAM, which caused the issue. So I returned the RAMs and now my computer configuration is exactly how it was the previous day. But, following the removal of the RAM, I also had several crashes after that. One suspicious thing was with an error code c0000134: STOP: c0000135 The program can’t start because %hs is missing from your computer . Try resintalling the program to fix this problem. After reading contents from this, this and this, which were never my case, they didn't help me. But I didn't receive any more STOP c0000134 messages. But this 0x000000f4 keeps on coming. I am writing from the same system and it allows me to work for say, half an hour max. Then I hear a device disconnect sound, the one you hear in Windows 7, when a USB Mass Storage Device is plugged out. Immediately following that, my screen goes blank and I get 0x000000f4 blue screen. Okay, now I am really concerned about my Hard Disk data, but I have no clue if there is a problem with the HDD. My Question What all files do I need to submit for your reference? Can this issue be fixed? I am getting more time if I remove my RAM, clean it and then put it back. Weird! Hope I have given the necessary information to help you guys. Thanks in advance. Minidumps I have uploaded all the Minidump DMP files from C:\Windows\Minidump folder here: http://www.praveen-kumar.com/Minidumps.zip Let me know if you face any issues in accessing it. Will be able to share elsewhere. Updates 30-Sep-2012 10:15 AM IST: When I keep the system cover opened, pressed the HDD Cable well, it is allowing me to be on for about half an hour, I guess? Also, I feel that the CPU fan speed is kind of slow. It rotates at around 900 RPM, but the CPU Temperature is not more than 70° C. 30-Sep-2012 10:30 AM IST: My Modem (Beetel 220BX ADSL2+ Router) failed. I have no idea how it is related to this issue, but I thought that I need to document this too. I really have a bad day here. 30-Sep-2012 11:00 AM IST: System still running fine, with the cabinet cover open, now for about an hour. 30-Sep-2012 12:00 PM IST: I shut down the system and closed the cabinet. Started the system, and it hung after giving the password. After a few minutes, got the same 0x000000f4 error. So, while it is in the upright position, fixed the Hard Disk cable and now it is booting fine. Waiting for more observations and answers.

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  • Moved DNS and Email Hosting, Now Can't Send/Receive To/From Domains Hosted on Previous Host

    - by maxfinis
    Our company had 4 domains whose emails and DNS were hosted by one company, and then we moved the email and DNS hosting for 3 of the 4 domains to a new company. Now, the 3 domains that were moved can't send or receive emails to and from the one domain still left on the old server. All other email functions work fine for all 4 domains. There are no bouncebacks, error messages, or emails stuck in queue, and no evidence of these missing emails hitting the new servers. The new hosting company confirms that everything is fine on their end, and assures me that it's most likely an old zone file still remaining on the old nameserver, and so the emails sent from the old host is routed to what it believes is still the authoritative nameserver. Because the old zone file's MX records still contain the old resource, the requests never leave the old nameserver to go online to do a fresh search for the real (new) authoritative nameserver. The compounding problem is that the old company is rather inept and doesn't seem to have the technical expertise to identify the problem, much less fix it. (I know, I know.) Is the problem truly that this old zone file just needs to be deleted from the old company's nameserver? If so, what's the best way for me to describe this to them? If not, what do you think could be the issue? Any help is much appreciated. I'm not in IT, so all this is new to me. I know it seems weird for me (the client) to have to do this legwork, but I just want to get this resolved. Here's what I've done: Ran dig to verify that the old server's MX records still point to the old authoritative server, instead of going online to do a fresh search: ~$ dig @old.nameserver.com domainthatwasmoved.com mx ; << DiG 9.6.0-APPLE-P2 << @old.nameserver.com domainThatWasMoved.com mx ; (1 server found) ;; global options: +cmd ;; Got answer: ;; -HEADER<<- opcode: QUERY, status: NOERROR, id: 61227 ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; QUESTION SECTION: ;domainthatwasmoved.com. IN MX ;; ANSWER SECTION: domainthatwasmoved.com. 3600 IN MX 10 mail.oldmailserver.com. ;; ADDITIONAL SECTION: mail.oldmailserver.com. 3600 IN A 65.198.191.5 ;; Query time: 29 msec ;; SERVER: 65.198.191.5#53(65.198.191.5) ;; WHEN: Sun Dec 26 16:59:22 2010 ;; MSG SIZE rcvd: 88 Ran dig to try to see where the new hosting company's servers look when emails are sent from the 3 domains that were moved, and got refused: ~$ dig @new.nameserver.net domainStillAtOldHost.com mx ; << DiG 9.6.0-APPLE-P2 << @new.nameserver.net domainStillAtOldHost.com mx ; (1 server found) ;; global options: +cmd ;; Got answer: ;; -HEADER<<- opcode: QUERY, status: REFUSED, id: 31599 ;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; WARNING: recursion requested but not available ;; QUESTION SECTION: ;domainStillAtOldHost.com. IN MX ;; Query time: 31 msec ;; SERVER: 216.201.128.10#53(216.201.128.10) ;; WHEN: Sun Dec 26 17:00:14 2010 ;; MSG SIZE rcvd: 34

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  • Nginx - Redirect any Subdomain to File without Rewriting

    - by Waffle
    Recently I have switched from Apache to Nginx to increase performance on a web server running Ubuntu 11.10. I have been having issues trying to figure out how certain things work in Nginx compared to Apache, but one issue has been stumping me and I have not been able to find the answer online. My problem is that I need to be able to redirect (not rewrite) any sub-domain to a file, but that file needs to be able to get the sub-domain part of the URL in order to do a database look-up of that sub-domain. So far, I have been able to get any sub-domain to rewrite to that file, but then it loses the text of the sub-domain I need. So, for example, I would like test.server.com to redirect to server.com/resolve.php, but still remain as test.server.com. If this is not possible, the thing that I would need at the very least would be something such as going to test.server.com would go to server.com/resolve.php?=test . One of these options must be possible in Nginx. My config as it stands right now looks something like this: server { listen 80; ## listen for ipv4; this line is default and implied listen [::]:80 default ipv6only=on; ## listen for ipv6 root /usr/share/nginx/www; index index.php index.html index.htm; # Make site accessible from http://localhost/ server_name www.server.com server.com; location / { # First attempt to serve request as file, then # as directory, then fall back to index.html try_files $uri $uri/ /index.html; } location /doc { root /usr/share; autoindex on; allow 127.0.0.1; } location /images { root /usr/share; autoindex off; } #error_page 404 /404.html; # redirect server error pages to the static page /50x.html # #error_page 500 502 503 504 /50x.html; #location = /50x.html { # root /usr/share/nginx/www; #} # proxy the PHP scripts to Apache listening on 127.0.0.1:80 # #location ~ \.php$ { # proxy_pass http://127.0.0.1; #} # pass the PHP scripts to FastCGI server listening on 127.0.0.1:9000 # location ~ \.php$ { fastcgi_pass unix:/tmp/php5-fpm.sock; fastcgi_index index.php; include fastcgi_params; } # deny access to .htaccess files, if Apache's document root # concurs with nginx's one # #location ~ /\.ht { # deny all; #} } server { listen 80 default; server_name *.server.com; rewrite ^ http://www.server.com/resolve.php; } As I said before, I am very new to Nginx, so I have a feeling the answer is pretty simple, but no examples online seem to deal with just redirects without rewrites or rewriting with the sub-domain section included. Any help on what to do would be most appreciated and if any one has a better idea to accomplish what I need, I am also open to ideas. Thank you very much.

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  • Week in Geek: USDA Chooses Microsoft for Cloud Services Edition

    - by Asian Angel
    This week we learned how to create geeky LED holiday lights with old bottles, dig deeper in Windows Defrag via the command prompt, use Google Chrome’s drag/drop feature to upload files easier, find great gift recommendations by looking through the How-To Geek holiday gift guide, and have fun adding Merry Christmas fonts to our computers. Photo by ntr23. Random Geek Links It has been a busy week, so we have extra news link goodness with information that is good for you to know. USDA making the move to Microsoft The U.S. Department of Agriculture has announced that it has chosen Microsoft to host things like e-mail, instant messaging, and collaboration through the software giant’s Business Productivity Online Suite. Google says it was cut off from USDA project bid Google is claiming that it was not given a chance to bid on a cloud-computing project for the U.S. Department of Agriculture, for which the contract was awarded to rival Microsoft. Apache is being forced into a Java Fork When Oracle rolled over Apache and Google’s objections to its Java plans in December, the scene was set for Apache to leave and, eventually, force a Java code fork. Tumblr explains daylong outage After experiencing an outage that started on Sunday afternoon and stretched through most of the day yesterday, Tumblr has explained what happened. Google demos Chrome OS, launches pilot program During a press briefing this week in San Francisco, Google launched the Chrome application store and demonstrated Chrome OS, its browser-centric netbook operating system. Don’t expect Spotify in U.S. this holiday season As of last week, Spotify had yet to sign a single licensing deal with a major label, after spending more than a year negotiating, multiple music sources told CNET. December 2010 Patch Tuesday will come with most bulletins ever According to the Microsoft Security Response Center, Microsoft will issue 17 Security Bulletins addressing 40 vulnerabilities on Tuesday, December 14. It will also host a webcast to address customer questions the following day. Hacker plants back door in Symbian firmware Indian hacker Atul Alex has had a look at the firmware for Symbian S60 smartphones and come up with a back door for it. PC quarantines raise tough complexities The concept of quarantining PCs to prevent widespread infection is “interesting, but difficult to implement, with far too many problems”, said security experts. Symantec: DDoS attacks hard to defend It has surfaced that the distributed denial of service (DDoS) attacks on Visa and MasterCard Web sites on Wednesday were carried out by a toolkit known as low orbit ion cannon (LOIC). Web Sockets and the risks of unfinished standards Enthusiasm for a promising new standard called Web Sockets has quickly cooled in some quarters as a potential security problem led some browser makers to hastily postpone support. Internet Explorer 9 to get tracking protection Microsoft is making changes to Internet Explorer 9’s security features that will better enable users to keep sites from tracking their activity across browsing sessions. NASA sold PCs with sensitive data NASA failed to remove sensitive data from computers that it sold, according to an audit report released this week. Cybercrooks create fake Amazon receipts The bad guys have created yet another online scam, this one involving fake Amazon receipts. World of Warcraft character move fees waived Until December 22, Blizzard will allow free realm transfers from 25 highly populated servers to alleviate log-in queues or performance issues. (The free transfers are one-way and one-time only.) SpaceX Dragon reaches orbit atop a Falcon with a fiery tail The Space Exploration Technologies corporation has become the first nongovernmental entity to put a vehicle into low Earth orbit. Geek Video of the Week If birds have wings, then why are the Angry Birds using slingshots? Photo by Dorkly Bits. Wait… Birds have Wings, Why are the Angry Ones Using Slingshots? Sysadmin Geek Tips How To Setup Email Alerts on Linux Using Gmail or SMTP Linux machines may require administrative intervention in countless ways, but without manually logging into them how would you know about it? Here’s how to setup emails to get notified when your machines want some tender love and attention. Random TinyHacker Links Red Panda Webcam Support Firefox and the Knoxville Zoo’s Red Panda program. Christmas Icons (Icons we like) Superb set of holiday icons by lgp85 at deviantArt. Download the .zip and use as .png or convert to .ico at Convertico.com or with tiny app Imagicon. Super User Questions Enjoy reading the great answers to this week’s popular questions from Super User Useful USB boot disks? DVD/CD burning .zip: is it more reliable, faster, longer lasting to burn a zip of files rather than the files as a folder? What are other ways to backup my files if I do not have an external drive? Anti virus what is the difference between these all? How can I block all Facebook elements/content? How-To Geek Weekly Article Recap Have you had a busy week between work and preparing for the holidays? Get caught up on your HTG reading with our hottest articles of the week. 20 Windows Keyboard Shortcuts You Might Not Know The 50 Best Registry Hacks that Make Windows Better LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology HTG Explains: Which Linux File System Should You Choose? How to Use and Customize Google Chrome Web Apps One Year Ago on How-To Geek This week’s batch of retro geeky goodness is all about customizing Windows 7. ClassicShell Adds Classic Start Menu and Explorer Features to Windows 7 Get an Aero-Styled Classic Start Menu in Windows 7 Customize the Windows 7 Logon Screen Get the Classic Style Network Activity Indicator Back in Windows 7 How To Enable Check Boxes for Items In Windows 7 The Geek Note We would like you to join us in welcoming Jason Fitzpatrick to the writing staff here at How-To Geek. He started with us this past week, so take some time to read through his articles about the Wii, Kindle, & PlayStation 2 Peripherals and leave a friendly comment to say “Hi”! Got a great tip to share? Make sure to send it in to us at [email protected]. Photo by real00. Latest Features How-To Geek ETC The 50 Best Registry Hacks that Make Windows Better The How-To Geek Holiday Gift Guide (Geeky Stuff We Like) LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology The How-To Geek Guide to Learning Photoshop, Part 8: Filters Improve Digital Photography by Calibrating Your Monitor Our Favorite Tech: What We’re Thankful For at How-To Geek Settle into Orbit with the Voyage Theme for Chrome and Iron Awesome Safari Compass Icons Set Escape from the Exploding Planet Wallpaper Move Your Tumblr Blog to WordPress Pytask is an Easy to Use To-Do List Manager for Your Ubuntu System Snowy Christmas House Personas Theme for Firefox

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  • Week in Geek: LastPass Rescues Xmarks Edition

    - by Asian Angel
    This week we learned how to breathe new life into an aging Windows Mobile 6.x device, use filters in Photoshop, backup and move VirtualBox machines, use the BitDefender Rescue CD to clean an infected PC, and had fun setting up a pirates theme on our computers. Photo by _nash. Weekly Feature Do you love using the Faenza icon set on your Ubuntu system but feel that there are a few much needed icons missing (or you desire a different version of a particular icon)? Then you may want to take a look at the Faenza Variants icon pack. The icons are available in the following sizes: 16px, 22px, 32px, 48px and scalable sizes. Photo by Asian Angel. Faenza Variants Random Geek Links Another week with extra link goodness to help keep you on top of the news. Photo by Asian Angel. LastPass acquires Xmarks, premium service announced Xmarks announced that it has been acquired by LastPass, a cross-platform password management service. This also means that Xmarks is now in transition from a “free” to a “freemium” business model. WikiLeaks reappears on European Net domains WikiLeaks has re-emerged on a Swiss Internet domain followed by domains in Germany, Finland, and the Netherlands, sidestepping a move that had in effect taken the controversial site off the Internet. Iran: Yes, Stuxnet hurt our nuclear program The Stuxnet worm got some big play from Iranian President Mahmoud Ahmadinejad, who acknowledged that the malware dinged his nuclear program. More Windows Rogues than Just AV – Fake Defragmenter Check Disk Don’t think for a second that rogues are limited to scareware, because as so-called products such as “System Defragmenter”, “Scan Disk” “Check Disk” prove, they’re not. Internet Explorer’s Protected Mode can be bypassed Researchers from Verizon Business have now described a way of bypassing Protected Mode in IE 7 and 8 in order to gain access to user accounts. Can you really see who viewed your Facebook profile? Rogue application spreads virally Once again, a rogue application is spreading virally between Facebook users pretending to offer you a way of seeing who has viewed your profile. More holes in Palm’s WebOS Researchers Orlando Barrera and Daniel Herrera, who both work for security firm SecTheory, have discovered a gaping security hole in Palm’s WebOS smartphone operating system. Next-gen banking Trojans hit APAC With the proliferation of banking Trojans, Web and smartphone users of online banking services have to be on constant alert to avoid falling prey to fraud schemes, warned Etay Maor, project manager for RSA Fraud Action. AVG update cripples 64-bit computers A signature update automatically deployed by the AVG virus scanner Thursday has crippled numerous computers. Article includes link to forums to fix computers affected after a restart. Congress moves to outlaw ‘mystery charges’ for Web shoppers Legislation that makes it illegal for Web merchants and so-called post-transaction marketers to charge credit cards without the card owners’ say-so came closer to becoming law this week. Ballmer Set to “Look Into” Windows Home Server Drive Extender Fiasco Tuesday’s announcement from Microsoft regarding the removal of Drive Extender from Windows Home Server has sent shock waves across the web. Google tweaks search recipe to ding scam artists Google has changed its search algorithm to penalize sites deemed to provide an “extremely poor user experience” following a New York Times story on a merchant who justified abusive behavior towards customers as a search-engine optimization tactic. Geek Video of the Week Watch as our two friends debate back and forth about the early adoption of new technology through multiple time periods (Stone Age to the far future). Will our reluctant friend finally succumb to the temptation? Photo by CollegeHumor. Early Adopters Through History Random TinyHacker Links Fix Issues in Windows 7 Using Reliability Monitor Learn how to analyze Windows 7 errors and then fix them using the built-in reliability monitor. Learn About IE Tab Groups Tab groups is a useful feature in IE 8. Here’s a detailed guide to what it is all about. Google’s Book Helps You Learn About Browsers and Web A cool new online book by the Google Chrome team on browsers and the web. TrustPort Internet Security 2011 – Good Security from a Less Known Provider TrustPort is not exactly a well-known provider of security solutions. At least not in the consumer space. This review tests in detail their latest offering. How the World is Using Cell phones An infographic showing the shocking demographics of cell phone use. Super User Questions See the great answers to these questions from Super User. I am unable to access my C drive. It says it is unable to display current owner. List of Windows special directories/shortcuts like ‘%TEMP%’ Is using multiple passes for wiping a disk really necessary? How can I view two files side by side in Notepad++ Is there any tool that automatically puts screenshots to my Dropbox? How-To Geek Weekly Article Recap Look through our hottest articles from this past week at How-To Geek. How to Create a Software RAID Array in Windows 7 9 Alternatives for Windows Home Server’s Drive Extender Why Doesn’t Disk Cleanup Delete Everything from the Temp Folder? Ask the Readers: How Much Do You Customize Your Operating System? How to Upload Really Large Files to SkyDrive, Dropbox, or Email One Year Ago on How-To Geek Enjoy reading through these awesome articles from one year ago. How To Upgrade from Vista to Windows 7 Home Premium Edition How To Fix No Aero Transparency in Windows 7 Troubleshoot Startup Problems with Startup Repair Tool in Windows 7 & Vista Rename the Guest Account in Windows 7 for Enhanced Security Disable Error Reporting in XP, Vista, and Windows 7 The Geek Note That wraps things up here for this week. Regardless of the weather wherever you may be, we hope that you have an opportunity to get outside and have some fun! Remember to keep sending those great tips in to us at [email protected]. Photo by Tony the Misfit. Latest Features How-To Geek ETC The How-To Geek Guide to Learning Photoshop, Part 8: Filters Get the Complete Android Guide eBook for Only 99 Cents [Update: Expired] Improve Digital Photography by Calibrating Your Monitor The How-To Geek Guide to Learning Photoshop, Part 7: Design and Typography How to Choose What to Back Up on Your Linux Home Server How To Harmonize Your Dual-Boot Setup for Windows and Ubuntu Hang in There Scrat! – Ice Age Wallpaper How Do You Know When You’ve Passed Geek and Headed to Nerd? On The Tip – A Lamborghini Theme for Chrome and Iron What if Wile E. Coyote and the Road Runner were Human? [Video] Peaceful Winter Cabin Wallpaper Store Tabs for Later Viewing in Opera with Tab Vault

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  • Week in Geek: New Security Flaw Confirmed for Internet Explorer Edition

    - by Asian Angel
    This week we learned how to use a PC to stay entertained while traveling for the holidays, create quality photo prints with free software, share links between any browser and any smartphone, create perfect Christmas photos using How-To Geek’s 10 best how-to photo guides, and had fun decorating Firefox with a collection of Holiday 2010 Personas themes. Photo by Repoort. Random Geek Links Photo by Asian Angel. Critical 0-Day Flaw Affects All Internet Explorer Versions, Microsoft Warns Microsoft has confirmed a zero-day vulnerability affecting all supported versions of Internet Explorer, including IE8, IE7 and IE6. Note: Article contains link to Microsoft Security Advisory detailing two work-arounds until a security update is released. Hackers targeting human rights, indie media groups Hackers are increasingly hitting the Web sites of human rights and independent media groups in an attempt to silence them, says a new study released this week by Harvard University’s Berkman Center for Internet & Society. OpenBSD: audits give no indication of back doors So far, the analyses of OpenBSD’s crypto and IPSec code have not provided any indication that the system contains back doors for listening to encrypted VPN connections. But the developers have already found two bugs during their current audits. Sophos: Beware Facebook’s new facial-recognition feature Facebook’s new facial recognition software might result in undesirable photos of users being circulated online, warned a security expert, who urged users to keep abreast with the social network’s privacy settings to prevent the abovementioned scenario from becoming a reality. Microsoft withdraws flawed Outlook update Microsoft has withdrawn update KB2412171 for Outlook 2007, released last Patch Tuesday, after a number of user complaints. Skype: Millions still without service Skype was still working to right itself going into the holiday weekend from a major outage that began this past Wednesday. Mozilla improves sync setup and WebGL in Firefox 4 beta 8 Firefox 4.0 beta 8 brings better support for WebGL and introduces an improved setup process for Firefox Sync that simplifies the steps for configuring the synchronization service across multiple devices. Chrome OS the litmus test for cloud The success or failure of Google’s browser-oriented Chrome OS will be the litmus test to decide if the cloud is capable of addressing user needs for content and services, according to a new Ovum report released Monday. FCC Net neutrality rules reach mobile apps The Federal Communications Commission (FCC) finally released its long-expected regulations on Thursday and the related explanations total a whopping 194 pages. One new item that was not previously disclosed: mobile wireless providers can’t block “applications that compete with the provider’s” own voice or video telephony services. KDE and the Document Foundation join Open Invention Network The KDE e.V. and the Document Foundation (TDF) have both joined the Open Invention Network (OIN) as licensees, expanding the organization’s roster of supporters. Report: SEC looks into Hurd’s ousting from HP The scandal surrounding Mark Hurd’s departure from the world’s largest technology company in August has officially drawn attention from the U.S. Securities and Exchange Commission. Report: Google requests delay of new Google TVs Google TV is apparently encountering a bit of static that has resulted in a programming change. Geek Video of the Week This week we have a double dose of geeky video goodness for you with the original Mac vs PC video and the trailer for the sequel. Photo courtesy of Peacer. Mac vs PC Photo courtesy of Peacer. Mac vs PC 2 Trailer Random TinyHacker Links Awesome Tools To Extract Audio From Video Here’s a list of really useful, and free tools to rip audio from videos. Getting Your iPhone Out of Recovery Mode Is your iPhone stuck in recovery mode? This tutorial will help you get it out of that state. Google Shared Spaces Quickly create a shared space and collaborate with friends online. McAfee Internet Security 2011 – Upgrade not worthy of a version change McAfee has released their 2011 version of security products. And as this review details, the upgrades are minimal when compared to their 2010 products. For more information, check out the review. 200 Countries Plotted Hans Rosling’s famous lectures combine enormous quantities of public data with a sport’s commentator’s style to reveal the story of the world’s past, present and future development. Now he explores stats in a way he has never done before – using augmented reality animation. Super User Questions Enjoy looking through this week’s batch of popular questions and answers from Super User. How to restore windows 7 to a known working state every time it boots? Is there an easy way to mass-transfer all files between two computers? Coffee spilled inside computer, damaged hard drive Computer does not boot after ram upgrade Keyboard not detected when trying to install Ubuntu 10.10 How-To Geek Weekly Article Recap Have you had a super busy week while preparing for the holiday weekend? Then here is your chance to get caught up on your reading with our five hottest articles for the week. Ask How-To Geek: Rescuing an Infected PC, Installing Bloat-free iTunes, and Taming a Crazy Trackpad How to Use the Avira Rescue CD to Clean Your Infected PC Eight Geektacular Christmas Projects for Your Day Off VirtualBox 4.0 Rocks Extensions and a Simplified GUI Ask the Readers: How Many Monitors Do You Use with Your Computer? One Year Ago on How-To Geek Here are more great articles from one year ago for you to read and enjoy during the holiday break. Enjoy Distraction-Free Writing with WriteMonkey Shutter is a State of Art Screenshot Tool for Ubuntu Get Hex & RGB Color Codes the Easy Way Find User Scripts for Your Favorite Websites the Easy Way Access Your Unsorted Bookmarks the Easy Way (Firefox) The Geek Note That “wraps” things up for this week and we hope that everyone enjoys the rest of their holiday break! Found a great tip during the break? Then be sure to send it in to us at [email protected]. Photo by ArSiSa7. Latest Features How-To Geek ETC How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know HTG Explains: Which Linux File System Should You Choose? HTG Explains: Why Does Photo Paper Improve Print Quality? Simon’s Cat Explores the Christmas Tree! [Video] The Outdoor Lights Scene from National Lampoon’s Christmas Vacation [Video] The Famous Home Alone Pizza Delivery Scene [Classic Video] Chronicles of Narnia: The Voyage of the Dawn Treader Theme for Windows 7 Cardinal and Rabbit Sharing a Tree on a Cold Winter Morning Wallpaper An Alternate Star Wars Christmas Special [Video]

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  • How To Activate Your Free Office 2007 to 2010 Tech Guarantee Upgrade

    - by Matthew Guay
    Have you purchased Office 2007 since March 5th, 2010?  If so, here’s how you can activate and download your free upgrade to Office 2010! Microsoft Office 2010 has just been released, and today you can purchase upgrades from most retail stores or directly from Microsoft via download.  But if you’ve purchased a new copy of Office 2007 or a new computer that came with Office 2007 since March 5th, 2010, then you’re entitled to an absolutely free upgrade to Office 2010.  You’ll need enter information about your Office 2007 and then download the upgrade, so we’ll step you through the process. Getting Started First, if you’ve recently purchased Office 2007 but haven’t installed it, you’ll need to go ahead and install it before you can get your free Office 2010 upgrade.  Install it as normal.   Once Office 2007 is installed, run any of the Office programs.  You’ll be prompted to activate Office.  Make sure you’re connected to the internet, and then click Next to activate. Get your Free Upgrade to Office 2010 Now you’re ready to download your upgrade to Office 2010.  Head to the Office Tech Guarantee site (link below), and click Upgrade now. You’ll need to enter some information about your Office 2007.  Check that you purchased your copy of Office 2007 after March 5th, select your computer manufacturer, and check that you agree to the terms. Now you’re going to need the Product ID number from Office 2007.  To find this, open Word or any other Office 2007 application.  Click the Office Orb, and select Options on the bottom. Select the Resources button on the left, and then click About. Near the bottom of this dialog, you’ll see your Product ID.  This should be a number like: 12345-123-1234567-12345   Go back to the Office Tech Guarantee signup page in your browser, and enter this Product ID.  Select the language of your edition of Office 2007, enter the verification code, and then click Submit. It may take a few moments to validate your Product ID. When it is finished, you’ll be taken to an order page that shows the edition of Office 2010 you’re eligible to receive.  The upgrade download is free, but if you’d like to purchase a backup DVD of Office 2010, you can add it to your order for $13.99.  Otherwise, simply click Continue to accept. Do note that the edition of Office 2010 you receive may be different that the edition of Office 2007 you purchased, as the number of editions has been streamlined in the Office 2010 release.  Here’s a chart you can check to see what edition you’ll receive.  Note that you’ll still be allowed to install Office on the same number of computers; for example, Office 2007 Home and Student allows you to install it on up to 3 computers in the same house, and your Office 2010 upgrade will allow the same. Office 2007 Edition Office 2010 Upgrade You’ll Receive Office 2007 Home and Student Office Home and Student 2010 Office Basic 2007Office Standard 2007 Office Home and Business 2010 Office Small Business 2007Office Professional 2007Office Ultimate 2007 Office Professional 2010 Office Professional 2007 AcademicOffice Ultimate 2007 Academic Office Professional Academic 2010 Sign in with your Windows Live ID, or create a new one if you don’t already have one. Enter your name, select your country, and click Create My Account.  Note that Office will send Office 2010 tips to your email address; if you don’t wish to receive them, you can unsubscribe from the emails later.   Finally, you’re ready to download Office 2010!  Click the Download Now link to start downloading Office 2010.  Your Product Key will appear directly above the Download link, so you can copy it and then paste it in the installer when your download is finished.  You will additionally receive an email with the download links and product key, so if your download fails you can always restart it from that link. If your edition of Office 2007 included the Office Business Contact Manager, you will be able to download it from the second Download link.  And, of course, even if you didn’t order a backup DVD, you can always burn the installers to a DVD for a backup.   Install Office 2010 Once you’re finished downloading Office 2010, run the installer to get it installed on your computer.  Enter your Product Key from the Tech Guarantee website as above, and click Continue. Accept the license agreement, and then click Upgrade to upgrade to the latest version of Office.   The installer will remove all of your Office 2007 applications, and then install their 2010 counterparts.  If you wish to keep some of your Office 2007 applications instead, click Customize and then select to either keep all previous versions or simply keep specific applications. By default, Office 2010 will try to activate online automatically.  If it doesn’t activate during the install, you’ll need to activate it when you first run any of the Office 2010 apps.   Conclusion The Tech Guarantee makes it easy to get the latest version of Office if you recently purchased Office 2007.  The Tech Guarantee program is open through the end of September, so make sure to grab your upgrade during this time.  Actually, if you find a great deal on Office 2007 from a major retailer between now and then, you could also take advantage of this program to get Office 2010 cheaper. And if you need help getting started with Office 2010, check out our articles that can help you get situated in your new version of Office! Link Activate and Download Your free Office 2010 Tech Guarantee Upgrade Similar Articles Productive Geek Tips Remove Office 2010 Beta and Reinstall Office 2007Upgrade Office 2003 to 2010 on XP or Run them Side by SideCenter Pictures and Other Objects in Office 2007 & 2010Change the Default Color Scheme in Office 2010Show Two Time Zones in Your Outlook 2007 Calendar TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Windows Media Player Plus! – Cool WMP Enhancer Get Your Team’s World Cup Schedule In Google Calendar Backup Drivers With Driver Magician TubeSort: YouTube Playlist Organizer XPS file format & XPS Viewer Explained Microsoft Office Web Apps Guide

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  • CodePlex Daily Summary for Monday, February 22, 2010

    CodePlex Daily Summary for Monday, February 22, 2010New ProjectsAVDB: System to keep track of orders and the inventory of televisions, DVDs, VCRs etcBooky: Booky is an online Bookmark Management Tool. Gear Up for Lord of the Rings Online (lotro): Windows utility for checking what your LOTRO character currently has equipped and figuring out gear you should get to improve your stats.GotSharp Extensions: GotSharp Extensions is a set of helpful classes and extension methods that can make your coding experience easier and cleaner. Halfwit: A minimalist WPF Twitter client.HOA Starter Kit: A community subdivision website starter kit. First draft.Lua For Irony: Project to define the Lua language using the Irony (http://irony.codeplex.com/) development kit. This work is based heavily on the work done for V...MimeCloud: Scalable .NET Digital Asset & Media Management: MimeCloud is a scalable digital asset library & media management toolset. Founded by Alex Norcliffe and Peter Miller Written by people who have b...Parallel Mandelbrot Set solver: Solving the Mandelbrot set using the Parallel class in .NET 4.0. Showing the resulting image in a WPF application. The solution file requires VS 2010.Pomogad - Pomodoro Windows Gadget: Você usa Pomodoro Technique? Não sabe o que é? Veja aqui http://www.pomodorotechnique.com Agora que você já sabe, que tal usar essa técnica? E p...PostCrap - flyweight .NET AOP post compiler: PostCrap is a flyweight attribute based aspect injection .NET post compiler It is written in C# and uses Mono.Cecil to modify assemblies and injec...Software + Service Reference Demo Kit: MS China Developer and Platform Evangelism team created an End-2-End demo for Software + Service. Yet Another SharePoint Tool: YEAST provides you with a simple to integrate approach to generating SharePoint solution packages as part of a Visual Studio project. Zen Coding Visual Studio Plugin: Zen Coding for Visual Studio is plugin for HTML and CSS hi-speed codingNew Releases.Net MSBuild Google Closure Compiler Task: .Net MSBuild Google Closure Compiler Task 1.1: - Corrected issue with regular expression source file and renamingdotNails: dotNails_0.5.9: NOTE - the latest source code has been moved to google code to take advantage of Mercurial source control - http://code.google.com/p/dotnails/sourc...EasyWFUnit: EasyWFUnit-2.2: Release 2.2 of EasyWFUnit, an extension library to support unit testing of Windows Workflow, includes a revised WinForm GUI Test Builder that utili...Fluent Ribbon Control Suite: Fluent Ribbon Control Suite BETA2 (for .NET 4.0RC): Includes Fluent.dll (with .pdb and .xml) and test application compiled with .NET 4.0 RC.FolderSize: FolderSize.Win32.1.0.3.0: FolderSize.Win32.1.0.3.0 A simple utility intended to be used to scan harddrives for the folders that take most place and display this to the user...Fusion Charts Free for SharePoint: 1.3: Fix release for issue #11833 : Feature Must Be Activated on Root of Web Application.GotSharp Extensions: 1.0: First release, containing only a few extension methods for the System.String and System.IO.Stream classes, and a Range utility class.Jeremy's Experimental Repository: FluentValidation with IoC Sample: Sample code for the blog post Using FluentValidation with an IoC containerMiniTwitter: 1.08: MiniTwitter 1.08 更新内容 修正 自動更新が CodePlex の変更で動いていなかった問題を修正 自動更新に失敗すると落ちるバグを修正 通知領域アイコン右クリックで表示されるメニューが消えないバグを修正 変更 ハッシュタグの抽出条件を変更 API のエンドポイ...MSTS Editors & Tools: Simis Editor v0.3: Simis Editor v0.3 Enabled Edit > Undo and Edit > Redo. Undoing/redoing back to last saved state is identified as saved (no prompt on exit, etc.)....Parallel Mandelbrot Set solver: Alpha 1: First releaseParallelTasks: ParallelTasks 2.0 beta1: ParallelTasks 2.0 is a total re-write of the original version. Featuring improved performance and stability and a more consistent API.Personal Expense Tracker: Personal Expense Tracker v0.1 beta: This is the first beta release. Please provide me with your feedback.PostCrap - flyweight .NET AOP post compiler: PostCrap 1.0 AOP source and binaries: PostCrap 1.0 source and binaries (the unit test project contains sample interceptor attributes for exception handling & logging)Protoforma | Tactica Adversa: Skilful 0.1.3.276: AlphaRawr: Rawr 2.3.10: - More improvements to the default filters - Further improvement on avoiding useless gem swaps from the Optimizer. - Normal/Heroic ICC items shou...Reusable Library: v1.0.2: A collection of reusable abstractions for enterprise application developer.Sem.Sync: 2010-02-21 - Synchronization Manager - Beta: This release is not tested very well, so you should use this version only to evaluate new features. - Changed way of handling source-ids in order ...Survey - web survey & form engine: Survey 1.1.0: Release Survey v. 1.1.0.0 Major changes: - layout & graphics completely overhauled - several technical changes & repairs (e.g. matrix question iss...Yet Another SharePoint Tool: Version 1: Version 1Zeta Resource Editor: Release 2010-02-21: New source code release.Most Popular ProjectsWBFS ManagerRawrAJAX Control ToolkitMicrosoft SQL Server Product Samples: DatabaseSilverlight ToolkitWindows Presentation Foundation (WPF)Image Resizer Powertoy Clone for WindowsASP.NETDotNetNuke® Community EditionMicrosoft SQL Server Community & SamplesMost Active ProjectsDinnerNow.netRawrBlogEngine.NETNB_Store - Free DotNetNuke Ecommerce Catalog ModuleSharpyjQuery Library for SharePoint Web ServicesSharePoint ContribInfoServicepatterns & practices – Enterprise LibraryPHPExcel

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  • WinInet Apps failing when Internet Explorer is set to Offline Mode

    - by Rick Strahl
    Ran into a nasty issue last week when all of a sudden many of my old applications that are using WinInet for HTTP access started failing. Specifically, the WinInet HttpSendRequest() call started failing with an error of 2, which when retrieving the error boils down to: WinInet Error 2: The system cannot find the file specified Now this error can pop up in many legitimate scenarios with WinInet such as when no Internet connection is available or the HTTP configuration (usually configured in Internet Explorer’s options) is misconfigured. The error typically means that the server in question cannot be found or more specifically an Internet connection can’t be established. In this case the problem started suddenly and was causing some of my own applications (old Visual FoxPro apps using my own wwHttp library) and all Adobe Air applications (which apparently uses WinInet for its basic HTTP stack) along with a few more oddball applications to fail instantly when trying to connect via HTTP. Most other applications – all of my installed browsers, email clients, various social network updaters all worked just fine. It seems it was only WinInet apps that were failing. Yet oddly Internet Explorer appeared to be working. So the problem seemed to be isolated to those ‘classic’ applications using WinInet. WinInet’s base configuration uses the Internet Explorer options dialog. To check this out I typically go to the Internet Explorer options and find the Connection tab, and check out the LAN Setup. Make sure there are no rogue proxy settings or configuration scripts that are invalid. Trying with Auto-configuration on and off also can often fix ‘real’ configuration errors. This time however this wasn’t a problem – nothing in the LAN configuration was set (all default). I also played with the Automatic detection of settings which also had no effect. I also tried to use Fiddler to see if that would tell me something. Fiddler has a few additional WinInet configuration options in its configuration. Running Fiddler and hitting an HTTP request using WinInet would never actually hit Fiddler – the failure would occur before WinInet ever fired up the HTTP connection to go through the Fiddler HTTP proxy. And the Culprit is: Internet Explorer’s Work Offline Option The culprit in this situation was Internet Explorer which at some point, unknown to me switched into Offline Mode and was then shut down: When this Offline mode is checked when IE is running *or* if IE gets shut down with this flag set, all applications using WinInet by default assume that it’s running in offline mode. Depending on your caching HTTP headers and whether the page was cached previously you may or may not get a response or an error. For an independent non-browser application this will be highly unpredictable and likely result in failures getting online – especially if the application forces requests to always reload by disabling HTTP caching (as I do on most of my dynamic HTTP clients). What makes this especially tricky is that even when IE is in offline mode in the browser, you can still browse around the Web *if* you have a connection. IE will try to load anything it has cached from the local cache, but as soon as you hit a URL that isn’t cached it will automatically try to access that URL and uncheck the Work Offline option. Conversely if you get knocked off the Internet and browse in IE 9, IE will automatically go into offline mode. I never explicitly set offline mode – it just automatically sets itself on and off depending on the connection. Problem is if you’re not using IE all the time (as I do – rarely and just for testing so usually a few commonly used URLs) and you left it in offline mode when you exit, offline mode stays set which results in the above head scratcher. Ack. This isn’t new behavior in IE 9 BTW – this behavior has always been there, but I think what’s different is that IE now automatically switches between online and offline modes without notifying you at all, so it’s hard to tell when you are offline. Fixing the Issue in your Code If you have an application that is using WinInet, there’s a WinInet option called INTERNET_OPTION_IGNORE_OFFLINE. I just checked this out in my own applications and Internet Explorer 9 and it works, but apparently it’s been broken for some older releases (I can’t confirm how far back though) – lots of posts seem to suggest the flag doesn’t work. However, in IE 9 at least it does seem to work if you call InternetSetOption before you call HttpOpenRequest with the Http Session handle. In FoxPro code I use: DECLARE INTEGER InternetSetOption ;    IN WININET.DLL ;    INTEGER HINTERNET,;    INTEGER dwFlags,;    INTEGER @dwValue,;    INTEGER cbSize lnOptionValue = 1   && BOOL TRUE pass by reference   *** Set needed SSL flags lnResult=InternetSetOption(this.hHttpSession,;    INTERNET_OPTION_IGNORE_OFFLINE ,;  && 77    @lnOptionValue ,4)   DECLARE INTEGER HttpOpenRequest ;    IN WININET.DLL ;    INTEGER hHTTPHandle,;    STRING lpzReqMethod,;    STRING lpzPage,;    STRING lpzVersion,;    STRING lpzReferer,;    STRING lpzAcceptTypes,;    INTEGER dwFlags,;    INTEGER dwContextw     hHTTPResult=HttpOpenRequest(THIS.hHttpsession,;    lcVerb,;    tcPage,;    NULL,NULL,NULL,;    INTERNET_FLAG_RELOAD + ;    IIF(THIS.lsecurelink,INTERNET_FLAG_SECURE,0) + ;    this.nHTTPServiceFlags,0) …  And this fixes the issue at least for IE 9… In my FoxPro wwHttp class I now call this by default to never get bitten by this again… This solves the problem permanently for my HTTP client. I never want to see offline operation in an HTTP client API – it’s just too unpredictable in handling errors and the last thing you want is getting unpredictably stale data. Problem solved but this behavior is – well ugly. But then that’s to be expected from an API that’s based on Internet Explorer, eh?© Rick Strahl, West Wind Technologies, 2005-2011Posted in HTTP  Windows  

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • SQL SERVER – How to Recover SQL Database Data Deleted by Accident

    - by Pinal Dave
    In Repair a SQL Server database using a transaction log explorer, I showed how to use ApexSQL Log, a SQL Server transaction log viewer, to recover a SQL Server database after a disaster. In this blog, I’ll show you how to use another SQL Server disaster recovery tool from ApexSQL in a situation when data is accidentally deleted. You can download ApexSQL Recover here, install, and play along. With a good SQL Server disaster recovery strategy, data recovery is not a problem. You have a reliable full database backup with valid data, a full database backup and subsequent differential database backups, or a full database backup and a chain of transaction log backups. But not all situations are ideal. Here we’ll address some sub-optimal scenarios, where you can still successfully recover data. If you have only a full database backup This is the least optimal SQL Server disaster recovery strategy, as it doesn’t ensure minimal data loss. For example, data was deleted on Wednesday. Your last full database backup was created on Sunday, three days before the records were deleted. By using the full database backup created on Sunday, you will be able to recover SQL database records that existed in the table on Sunday. If there were any records inserted into the table on Monday or Tuesday, they will be lost forever. The same goes for records modified in this period. This method will not bring back modified records, only the old records that existed on Sunday. If you restore this full database backup, all your changes (intentional and accidental) will be lost and the database will be reverted to the state it had on Sunday. What you have to do is compare the records that were in the table on Sunday to the records on Wednesday, create a synchronization script, and execute it against the Wednesday database. If you have a full database backup followed by differential database backups Let’s say the situation is the same as in the example above, only you create a differential database backup every night. Use the full database backup created on Sunday, and the last differential database backup (created on Tuesday). In this scenario, you will lose only the data inserted and updated after the differential backup created on Tuesday. If you have a full database backup and a chain of transaction log backups This is the SQL Server disaster recovery strategy that provides minimal data loss. With a full chain of transaction logs, you can recover the SQL database to an exact point in time. To provide optimal results, you have to know exactly when the records were deleted, because restoring to a later point will not bring back the records. This method requires restoring the full database backup first. If you have any differential log backup created after the last full database backup, restore the most recent one. Then, restore transaction log backups, one by one, it the order they were created starting with the first created after the restored differential database backup. Now, the table will be in the state before the records were deleted. You have to identify the deleted records, script them and run the script against the original database. Although this method is reliable, it is time-consuming and requires a lot of space on disk. How to easily recover deleted records? The following solution enables you to recover SQL database records even if you have no full or differential database backups and no transaction log backups. To understand how ApexSQL Recover works, I’ll explain what happens when table data is deleted. Table data is stored in data pages. When you delete table records, they are not immediately deleted from the data pages, but marked to be overwritten by new records. Such records are not shown as existing anymore, but ApexSQL Recover can read them and create undo script for them. How long will deleted records stay in the MDF file? It depends on many factors, as time passes it’s less likely that the records will not be overwritten. The more transactions occur after the deletion, the more chances the records will be overwritten and permanently lost. Therefore, it’s recommended to create a copy of the database MDF and LDF files immediately (if you cannot take your database offline until the issue is solved) and run ApexSQL Recover on them. Note that a full database backup will not help here, as the records marked for overwriting are not included in the backup. First, I’ll delete some records from the Person.EmailAddress table in the AdventureWorks database.   I can delete these records in SQL Server Management Studio, or execute a script such as DELETE FROM Person.EmailAddress WHERE BusinessEntityID BETWEEN 70 AND 80 Then, I’ll start ApexSQL Recover and select From DELETE operation in the Recovery tab.   In the Select the database to recover step, first select the SQL Server instance. If it’s not shown in the drop-down list, click the Server icon right to the Server drop-down list and browse for the SQL Server instance, or type the instance name manually. Specify the authentication type and select the database in the Database drop-down list.   In the next step, you’re prompted to add additional data sources. As this can be a tricky step, especially for new users, ApexSQL Recover offers help via the Help me decide option.   The Help me decide option guides you through a series of questions about the database transaction log and advises what files to add. If you know that you have no transaction log backups or detached transaction logs, or the online transaction log file has been truncated after the data was deleted, select No additional transaction logs are available. If you know that you have transaction log backups that contain the delete transactions you want to recover, click Add transaction logs. The online transaction log is listed and selected automatically.   Click Add if to add transaction log backups. It would be best if you have a full transaction log chain, as explained above. The next step for this option is to specify the time range.   Selecting a small time range for the time of deletion will create the recovery script just for the accidentally deleted records. A wide time range might script the records deleted on purpose, and you don’t want that. If needed, you can check the script generated and manually remove such records. After that, for all data sources options, the next step is to select the tables. Be careful here, if you deleted some data from other tables on purpose, and don’t want to recover them, don’t select all tables, as ApexSQL Recover will create the INSERT script for them too.   The next step offers two options: to create a recovery script that will insert the deleted records back into the Person.EmailAddress table, or to create a new database, create the Person.EmailAddress table in it, and insert the deleted records. I’ll select the first one.   The recovery process is completed and 11 records are found and scripted, as expected.   To see the script, click View script. ApexSQL Recover has its own script editor, where you can review, modify, and execute the recovery script. The insert into statements look like: INSERT INTO Person.EmailAddress( BusinessEntityID, EmailAddressID, EmailAddress, rowguid, ModifiedDate) VALUES( 70, 70, N'[email protected]' COLLATE SQL_Latin1_General_CP1_CI_AS, 'd62c5b4e-c91f-403f-b630-7b7e0fda70ce', '20030109 00:00:00.000' ); To execute the script, click Execute in the menu.   If you want to check whether the records are really back, execute SELECT * FROM Person.EmailAddress WHERE BusinessEntityID BETWEEN 70 AND 80 As shown, ApexSQL Recover recovers SQL database data after accidental deletes even without the database backup that contains the deleted data and relevant transaction log backups. ApexSQL Recover reads the deleted data from the database data file, so this method can be used even for databases in the Simple recovery model. Besides recovering SQL database records from a DELETE statement, ApexSQL Recover can help when the records are lost due to a DROP TABLE, or TRUNCATE statement, as well as repair a corrupted MDF file that cannot be attached to as SQL Server instance. You can find more information about how to recover SQL database lost data and repair a SQL Server database on ApexSQL Solution center. There are solutions for various situations when data needs to be recovered. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Backup and Restore, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • Friday Fun: Play 3D Rally Racing in Google Chrome

    - by Asian Angel
    Are you a racing fan in need of a short (or long) break from work? Then get ready to enjoy a mid-day speed boost with the 3D Rally Racing extension for Google Chrome. 3D Rally Racing in Action This is the opening screen for 3D Rally Racing. You can start game play, view current best times, and read through the instructions from here. The first thing that you should do is have a quick look at the instructions to help you get set up and started. Click on “Play” to start the process. Before you can go further you will need to choose a “User Name”. Once you have done that click “Select Track”… Note: The extension will retain your name for later use even if you close your browser. When you first start out you will only have access to two tracks…the others require reaching a certain score/level to unlock them. Once you select a track you will be taken to the next screen. After you have selected a track you will need to choose your car and car color. All that is left to do afterwards is click on “Go Race”. Note: You will be competing against three other vehicles in the race. Here is a look at the “Desert Race Track”… And a look at the “Snow Race Track”. This game moves quickly and it is easy to fall behind if you are not careful! You can have a lot of fun playing this game while you are waiting for the day to end. Conclusion If you love racing games and want a fun way to waste the rest of afternoon at work, then you should definitely give 3D Rally Racing a try. Links Download the 3d Rally Racing extension (Google Chrome Extensions) Similar Articles Productive Geek Tips Friday Fun: Uphill RushFriday Fun: Racing Fun with SuperTuxKart RacerHow to Make Google Chrome Your Default BrowserEnable Vista Black Style Theme for Google Chrome in XPIncrease Google Chrome’s Omnibox Popup Suggestion Count With an Undocumented Switch TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Enable Check Box Selection in Windows 7 OnlineOCR – Free OCR Service Betting on the Blind Side, a Vanity Fair article 30 Minimal Logo Designs that Say More with Less LEGO Digital Designer – Free Create a Personal Website Quickly using Flavors.me

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  • Friday Fun: Play 3D Rally Racing in Google Chrome

    - by Asian Angel
    Are you a racing fan in need of a short (or long) break from work? Then get ready to enjoy a mid-day speed boost with the 3D Rally Racing extension for Google Chrome. 3D Rally Racing in Action This is the opening screen for 3D Rally Racing. You can start game play, view current best times, and read through the instructions from here. The first thing that you should do is have a quick look at the instructions to help you get set up and started. Click on “Play” to start the process. Before you can go further you will need to choose a “User Name”. Once you have done that click “Select Track”… Note: The extension will retain your name for later use even if you close your browser. When you first start out you will only have access to two tracks…the others require reaching a certain score/level to unlock them. Once you select a track you will be taken to the next screen. After you have selected a track you will need to choose your car and car color. All that is left to do afterwards is click on “Go Race”. Note: You will be competing against three other vehicles in the race. Here is a look at the “Desert Race Track”… And a look at the “Snow Race Track”. This game moves quickly and it is easy to fall behind if you are not careful! You can have a lot of fun playing this game while you are waiting for the day to end. Conclusion If you love racing games and want a fun way to waste the rest of afternoon at work, then you should definitely give 3D Rally Racing a try. Links Download the 3d Rally Racing extension (Google Chrome Extensions) Similar Articles Productive Geek Tips Friday Fun: Uphill RushFriday Fun: Racing Fun with SuperTuxKart RacerHow to Make Google Chrome Your Default BrowserEnable Vista Black Style Theme for Google Chrome in XPIncrease Google Chrome’s Omnibox Popup Suggestion Count With an Undocumented Switch TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Enable Check Box Selection in Windows 7 OnlineOCR – Free OCR Service Betting on the Blind Side, a Vanity Fair article 30 Minimal Logo Designs that Say More with Less LEGO Digital Designer – Free Create a Personal Website Quickly using Flavors.me

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  • Make your CHM Help Files show HTML5 and CSS3 content

    - by Rick Strahl
    The HTML Help 1.0 specification aka CHM files, is pretty old. In fact, it's practically ancient as it was introduced in 1997 when Internet Explorer 4 was introduced. Html Help 1.0 is basically a completely HTML based Help system that uses a Help Viewer that internally uses Internet Explorer to render the HTML Help content. Because of its use of the Internet Explorer shell for rendering there were many security issues in the past, which resulted in locking down of the Web Browser control in Windows and also the Help Engine which caused some unfortunate side effects. Even so, CHM continues to be a popular help format because it is very easy to produce content for it, using plain HTML and because it works with many Windows application platforms out of the box. While there have been various attempts to replace CHM help files CHM files still seem to be a popular choice for many applications to display their help systems. The biggest alternative these days is no system based help at all, but links to online documentation. For Windows apps though it's still very common to see CHM help files and there are still a ton of CHM help out there and lots of tools (including our own West Wind Html Help Builder) that produce output for CHM files as well as Web output. Image is Everything and you ain't got it! One problem with the CHM engine is that it's stuck with an ancient Internet Explorer version for rendering. For example if you have help content that uses HTML5 or CSS3 content you might have an HTML Help topic like the following shown here in a full Web Browser instance of Internet Explorer: The page clearly uses some CSS3 features like rounded corners and box shadows that are rendered using plain CSS 3 features. Note that I used Internet Explorer on purpose here to demonstrate that IE9 on Windows 7 can properly render this content using some of the new features of CSS, but the same is true for all other recent versions of the major browsers (FireFox 3.1+, Safari 4.5+, WebKit 9+ etc.). Unfortunately if you take this nice and simple CSS3 content and run it through the HTML Help compiler to produce a CHM file the resulting output on the same machine looks a bit less flashy: All the CSS3 styling is gone and although the page display and functionality still works, but all the extra styling features are gone. This even though I am running this on a Windows 7 machine that has IE9 that should be able to render these CSS features. Bummer. Web Browser Control - perpetually stuck in IE 7 Mode The problem is the Web Browser/Shell Components in Windows. This component is and has been part of Windows for as long as Internet Explorer has been around, but the Web Browser control hasn't kept up with the latest versions of IE. In a nutshell the control is stuck in IE7 rendering mode for engine compatibility reasons by default. However, there is at least one way to fix this explicitly using Registry keys on a per application basis. The key point from that blog article is that you can override the IE rendering engine for a particular executable by setting one (or more) registry flags that tell the Windows Shell which version of the Internet Explorer rendering engine to load. An application that wishes to use a more recent version of Internet Explorer can then register itself during installation for the specific IE version desired and from then on the application will use that version of the Web Browser component. If the application is older than the specified version it falls back to the default version (IE 7 rendering). Forcing CHM files to display with IE9 (or later) Rendering Knowing that we can force the IE usage for a given process it's also possible to affect the CHM rendering by setting same keys on the executable that's hosting the CHM file. What that executable file is depends on the type of application as there are a number of ways that can launch the help engine. hh.exeThe standalone Windows CHM Help Viewer that launches when you launch a CHM from Windows Explorer. You can manually add hh.exe to the registry keys. YourApplication.exeIf you're using .NET or any tool that internally uses the hhControl ActiveX control to launch help content your application is your host. You should add your application's exe to the registry during application startup. foxhhelp9.exeIf you're building a FoxPro application that uses the built-in help features, foxhhelp9.exe is used to actually host the help controls. Make sure to add this executable to the registry. What to set You can configure the Internet Explorer version used for an application in the registry by specifying the executable file name and a value that specifies the IE version desired. There are two different sets of keys for 32 bit and 64 bit applications. 32 bit only or 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION Value Key: hh.exe 32 bit on 64 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION Value Key: hh.exe Note that it's best to always set both values ideally when you install your application so it works regardless of which platform you run on. The value specified is a DWORD value and the interesting values are decimal 9000 for IE9 rendering mode depending on !DOCTYPE settings or 9999 for IE 9 standards mode always. You can use the same logic for 8000 and 8888 for IE8 and the final value of 7000 for IE7 (one has to wonder what they're going todo for version 10 to perpetuate that pattern). I think 9000 is the value you'd most likely want to use. 9000 means that IE9 will be used for rendering but unless the right doctypes are used (XHTML and HTML5 specifically) IE will still fall back into quirks mode as needed. This should allow existing pages to continue to use the fallback engine while new pages that have the proper HTML doctype set can take advantage of the newest features. Here's an example of how I set the registry keys in my Tarma Installmate registry configuration: Note that I set all three values both under the Software and Wow6432Node keys so that this works regardless of where these EXEs are launched from. Even though all apps are 32 bit apps, the 64 bit (the default one shown selected) key is often used. So, now once I've set the registry key for hh.exe I can now launch my CHM help file from Explorer and see the following CSS3 IE9 rendered display: Summary It sucks that we have to go through all these hoops to get what should be natural behavior for an application to support the latest features available on a system. But it shouldn't be a surprise - the Windows Help team (if there even is such a thing) has not been known for forward looking technologies. It's a pretty big hassle that we have to resort to setting registry keys in order to get the Web Browser control and the internal CHM engine to render itself properly but at least it's possible to make it work after all. Using this technique it's possible to ship an application with a help file and allow your CHM help to display with richer CSS markup and correct rendering using the stricter and more consistent XHTML or HTML5 doctypes. If you provide both Web help and in-application help (and why not if you're building from a single source) you now can side step the issue of your customers asking: Why does my help file look so much shittier than the online help… No more!© Rick Strahl, West Wind Technologies, 2005-2012Posted in HTML5  Help  Html Help Builder  Internet Explorer  Windows   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • Friday Fun: Play Tetris in Google Chrome

    - by Asian Angel
    Do you prefer playing classic games rather than the newer ones? Then get ready for some classic goodness with the JC-Tetris extension for Google Chrome. JC-Tetris in Action When you click on your new “JC-Tetris Toolbar Button” a new mini-Chrome window will open with the game displayed inside. This could be very convenient for those who would like or need to pause the game, minimize the window, and finish the game later. All that is needed to play are the four “Arrow Keys & the Space Bar”. Note: The text was small when the window first opened during our test so we used the “Ctrl +” keyboard shortcut twice to enlarge it. You may or may not experience similar text size results. Like any Tetris game things start out “quietly enough” but this one speeds up quickly, so be prepared! Notice that you do get a warning of what is waiting to drop onto the game board on the left side. Whenever you complete a game you will see this small window asking if you would like to enter a name for the score…you can easily ignore/bypass the window by clicking “Cancel”. Another game and a much better result. Do not be surprised if you feel that little burst of “rushed panic” at the end! Conclusion JC-Tetris is an enjoyable way to relax when you need a break. The ability to pause the game and minimize it for later makes it even better. Have fun! Links Download the JC-Tetris extension (Google Chrome Extensions) Similar Articles Productive Geek Tips Friday Fun: Get Your Mario OnFriday Fun: First Person TetrisFriday Fun: Play MineSweeper in Google ChromeFriday Fun: Play 3D Rally Racing in Google ChromeHow to Make Google Chrome Your Default Browser TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Dark Side of the Moon (8-bit) Norwegian Life If Web Browsers Were Modes of Transportation Google Translate (for animals) Out of 100 Tweeters Roadkill’s Scan Port scans for open ports

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  • Community Conversation

    - by ultan o'broin
    Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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