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• 11gR2 11.2.0.3 Database Certified with E-Business Suie

  - by Elke Phelps (Oracle Development)

  The 11gR2 11.2.0.2 Database was certified with E-Business Suite (EBS) 11i and EBS 12 almost one year ago today.  I’m pleased to announce that 11.2.0.3, the second patchset for the 11gR2 Database is now certified. Be sure to review the interoperability notes for R11i and R12 for the most up-to-date requirements for deployment. This certification announcement is important as you plan upgrades to the technology stack for your environment. For additional upgrade direction, please refer to the recently published EBS upgrade recommendations article. Database support implications may also be reviewed in the database patching and support article. Oracle E-Business Suite Release 11i Prerequisites 11.5.10.2 + ATG PF.H RUP 6 and higher Certified Platforms Linux x86 (Oracle Linux 4, 5) Linux x86 (RHEL 4, 5) Linux x86 (SLES 10) Linux x86-64 (Oracle Linux 4, 5) -- Database-tier only Linux x86-64 (RHEL 4, 5) -- Database-tier only Linux x86-64 (SLES 10--Database-tier only) Oracle Solaris on SPARC (64-bit) (10) Oracle Solaris on x86-64 (64-bit) (10) -- Database-tier only Pending Platform Certifications Microsoft Windows Server (32-bit) Microsoft Windows Server (64-bit) HP-UX PA-RISC (64-bit) HP-UX Itanium IBM: Linux on System z  IBM AIX on Power Systems Oracle E-Business Suite Release 12 Prerequisites Oracle E-Business Suite Release 12.0.4 or later; or,Oracle E-Business Suite Release 12.1.1 or later Certified Platforms Linux x86 (Oracle Linux 4, 5) Linux x86 (RHEL 4, 5) Linux x86 (SLES 10) Linux x86-64 (Oracle Linux 4, 5) Linux x86-64 (RHEL 4, 5) Linux x86-64 (SLES 10) Oracle Solaris on SPARC (64-bit) (10) Oracle Solaris on x86-64 (64-bit) (10)  -- Database-tier only Pending Platform Certifications Microsoft Windows Server (32-bit) Microsoft Windows Server (64-bit) HP-UX PA-RISC (64-bit) IBM: Linux on System z IBM AIX on Power Systems HP-UX Itanium Database Feature and Option CertificationsThe following 11gR2 11.2.0.2 database options and features are supported for use: Advanced Compression Active Data Guard Advanced Security Option (ASO) / Advanced Networking Option (ANO) Database Vault  Database Partitioning Data Guard Redo Apply with Physical Standby Databases Native PL/SQL compilation Oracle Label Security (OLS) Real Application Clusters (RAC) Real Application Testing SecureFiles Virtual Private Database (VPD) Certification of the following database options and features is still underway: Transparent Data Encryption (TDE) Column Encryption 11gR2 version 11.2.0.3 Transparent Data Encryption (TDE) Tablespace Encryption 11gR2 version 11.2.0.3 About the pending certifications Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates, but you're welcome to monitor or subscribe to this blog for updates, which I'll post as soon as soon as they're available.     EBS 11i References Interoperability Notes - Oracle E-Business Suite Release 11i with Oracle Database 11g Release 2 (11.2.0) (Note 881505.1) Using Oracle 11g Release 2 Real Application Clusters with Oracle E-Business Suite Release 11i (Note 823586.1) Encrypting Oracle E-Business Suite Release 11i Network Traffic using Advanced Security Option and Advanced Networking Option (Note 391248.1) Using Transparent Data Encryption with Oracle E-Business Release 11i (Note 403294.1) Integrating Oracle E-Business Suite Release 11i with Oracle Database Vault 11gR2 (Note 1091086.1) Using Oracle E-Business Suite with a Split Configuration Database Tier on Oracle 11gR2 Version 11.2.0.1.0 (Note 946413.1) Export/Import Process for Oracle E-Business Suite Release 11i Database Instances Using Oracle Database 11g Release 1 or 2 (Note 557738.1) Database Initialization Parameters for Oracle Applications Release 11i (Note 216205.1) EBS 12 References Interoperability Notes - Oracle E-Business Suite Release 12 with Oracle Database 11g Release 2 (11.2.0) (Note 1058763.1) Database Initialization Parameters for Oracle Applications Release 12 (Note 396009.1) Using Oracle 11g Release 2 Real Application Clusters with Oracle E-Business Suite Release 12 (Note 823587.1) Using Transparent Data Encryption with Oracle E-Business Suite Release 12 (Note 732764.1) Integrating Oracle E-Business Suite Release 12 with Oracle Database Vault 11gR2 (Note 1091083.1) Export/Import Process for Oracle E-Business Suite Release 12 Database Instances Using Oracle Database 11g Release 1 or 11g Release 2 (Note 741818.1) Enabling SSL in Oracle Applications Release 12 (Note 376700.1) Related Articles 11gR2 Database Certified with E-Business Suite 11i 11gR2 Database Certified with E-Business Suite 12 11gR2 11.2.0.2 Database Certified with E-Business Suite 12 Can E-Business Users Apply Database Patch Set Updates? On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support:  A Primer for E-Business Suite Users Quarterly E-Business Suite Upgrade Recommendations;  October 2011 Edition The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.

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• Xvnc4 started from xinetd only displays empty gray X screen

  - by Scott Thomason

  Hi. I'm attempting to setup an Ubuntu 10.10 box so that anyone can connect to port 5900 and be greeted by the gdm login manager. To do so, I added a vnc entry in /etc/services and I am starting Xvnc4 using this xinetd config file: service vnc { protocol = tcp socket_type = stream wait = no user = nobody server = /usr/bin/Xvnc server_args = -geometry 1000x700 -depth 24 -broadcast -inetd -once -securitytypes None } This kind of works...I can start multiple sessions all to port 5900, and I get an X screen. The problem is that I only get an empty, gray X screen with no applications started. I know when you run vncserver from the command line it will look to your ~/.vnc/ directory for your passwd and xstartup files, and I think what I want to do is put "gnome-session" into the xstart file. However, which xstartup file? The running user is "nobody" who obviously doesn't have a ~/.vnc/ directory. I tried a /root/.vnc/xstartup file and a ~scott/.vnc/xstartup file and it doesn't look like they were even read. I changed the xinetd vnc service so that it would "strace" Xvnc4. I looked thru all the "open" lines and didn't get a clue as to what file it was trying to read for xstart. Can anyone help? I just want a terminal server where the user is presented with a gdm login screen.

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• User Experience Fundamentals

  - by ultan o'broin

  Understanding what user experience means in the modern work environment is central to building great-looking usable applications on the desktop or mobile devices. What better place to start a series of blog posts on such Applications User Experience team enablement for customers and partners than by sharing what the term really means, writes team member Karen Scipi. Applications UX have gained valuable insights into developing a user experience that reflects the experience of today’s worker. We have observed real workers performing real tasks in real work environments, and we have developed a set of new standards of application design that have been scientifically proven to be beneficial to enable today’s workers. We share such expertise to enable our customers and partners to benefit from our insights and to further their return on investment when building Oracle applications. So, What is User Experience? ?The user interface (UI) is about the on-screen user context provided by the layout of widgets (such as icons, fields, and buttons and more) and the visual impact of colors, typographic choices, and so on. The UI comprises the “look and feel” of the application that users interact with, and reflects, in essence, the most immediate aspects of usability we can now all relate to.  User experience, on the other hand, is about understanding the whole context of the world of work, how workers go about completing tasks, crossing all sorts of boundaries along the way. It is a study of how business processes and workers goals coincide, how users work with technology or other tools to get their jobs done, their interactions with other users, and their response to the technical, physical, and cultural environment around them. User experience is all about how users work—their work environments, office layouts, desk tools, types of devices, their working day, and more. Even their job aids, such as sticky notes, offer insight for UX innovation. User experience matters because businesses needs to be efficient, work must be productive, and users now demand to be satisfied by the applications they work with. In simple terms, tasks finished quickly and accurately for a business evokes organization and worker satisfaction, which in turn makes workers feel good and more than willing to use the application again tomorrow. Design Principles for the Enterprise Worker The consumerization of information technology has raised the bar for enterprise applications. Applications must be consistent, simple, intuitive, but above all contextual, reflecting how and when workers work, in the office or on the go. For example, the Google search experience with its type-ahead keyword-prompting feature is how workers expect to be able to discover enterprise information, too. Type-ahead in PeopleSoft 9.1 To build software that enables workers to be productive, our design principles meet modern work requirements about consistency, with well-organized, context-driven information, geared for a working world of discovery and collaboration. Our applications must also behave in a simple, web-like way just like Amazon, Google, and Apple products that workers use at home or on the go. Our user experience must also reflect workers’ needs for flexibility and well-loved enterprise practices such as using popular desktop tools like Microsoft Excel or Outlook as required. Building User Experience Productively The building blocks of Oracle Fusion Applications are the user experience design patterns. Based on the Oracle Fusion Middleware technology used to build Oracle Fusion Applications, the patterns are reusable solutions to common usability challenges that ADF developers typically face as they build applications, extensions, and integrations. Developers use the patterns as part of their Oracle toolkits to realize great usability consistently and in a productive way. Our design pattern creation process is informed by user experience research and science, an understanding of our technology’s capabilities, the demands for simplification and intuitiveness from users, and the best of Oracle’s acquisitions strategy (an injection of smart people and smart innovation). The patterns are supported by usage guidelines and are tested in our labs and assembled into a library of proven resources we used to build own Oracle Fusion Applications and other Oracle applications user experiences. The design patterns library is now available to the ADF community and to our partners and customers, for free. Developers with ADF skills and other technology skills can now offer more than just coding and functionality and still use the best in enterprise methodologies to ensure that a great user experience is easily applied, scaled, and maintained, whether it be for SaaS or on-premise deployments for Oracle Fusion Applications, for applications coexistence, or for partner integrations scenarios.  Oracle partners and customers already using our design patterns to build solutions and win business in smart and productive ways are now sharing their experiences and insights on pattern use to benefit your entire business. Applications UX is going global with the message and the means. Our hands-on user experience enablement through ADF  is expanding. So, stay tuned to Misha Vaughan's Voice of User Experience (VOX) blog and follow along on Twitter at @usableapps for news of outreach events and other learning opportunities. Interested in Learning More? Oracle Fusion Applications User Experience Patterns and Guidelines Library Shout-outs for Oracle UX Design Patterns Oracle Fusion Applications User Experience Design Patterns: Productivity Realized

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• Introducing the New Face of Fusion Applications

  - by mvaughan

  By Misha Vaughan and Kathy Miedema, Oracle Applications User Experience At OpenWorld 2012, the Oracle Applications User Experience (UX) team unveiled the new face of Fusion Applications. You may have seen it in sessions presented by Chris Leone, Anthony Lye, Jeremy Ashley or others, or you may have gotten a look on the demogrounds. This screenshot shows the new Oracle Fusion Applications entry experience.Why are we delivering a new face for Fusion Applications? Because, says Ashley, the vice president of the Oracle Applications User Experience team, we want to provide a simple, modern, productive way for users to complete their top quick-entry tasks. The idea is to provide a clear, productive user experience that is backed by the full functionality of Fusion Applications. The first release of the new face of Fusion focuses on three types of users. It provides a fully functional gateway to Fusion Applications for: New and casual users who need quick access to self-service tasks Professional users who need fast access to quick-entry, high-volume tasks Users who are looking for a way to quickly brand their portal for employees The new face of Fusion allows users to move easily from navigation to action, Ashley said, and it has been designed for any device -- Mac, PC, iPad, Android, SmartBoard -- in the browser. The Oracle Fusion Applications Employee Directory. How did we build it? The new face of Fusion essentially is a custom shell, developed by the Apps UX team, and a set of page templates that embodies a simple design aesthetic. It’s repeatable, providing consistency across its pages, and requires little to zero training. More specifically, the new face of Fusion has been built on ADF. The Applications UX team created pages in JDeveloper using local tasks flows bound to existing view objects. Three new components were commissioned from ADF, and existing Fusion components were re-skinned to deliver a simple, modern user experience. It really is that simple – and to prove that point, we’ve been sharing our story around the new face of Fusion on several Oracle channels such as this one. Want to know more? Check the VoX blog for our favorite highlights from OpenWorld, which included demos of the new face of Fusion. And take a look at these posts from Ace Directors Debra Lilley, and Floyd Teter. Special mention to Floyd for the first screen shot credit. Also a nod to Wilfred vander Deijl for capturing the demo to share as part 1 and part 2. We will also be hitting upcoming user group conferences with our demos, and you can always reach out to one of our Fusion User Experience Advocates for a look.

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• nginx proxy_pass POST 404 errors

  - by Scott

  I have nginx proxying to an app server, with the following configuration: location /app/ { # send to app server without the /app qualifier rewrite /app/(.*)$ /$1 break; proxy_set_header Host $http_host; proxy_pass http://localhost:9001; proxy_redirect http://localhost:9001 http://localhost:9000; } Any request for /app goes to :9001, whereas the default site is hosted on :9000. GET requests work fine. But whenever I submit a POST request to /app/any/post/url it results in a 404 error. Hitting the url directly in the browser via GET /app/any/post/url hits the app server as expected. I found online other people with similar problems and added proxy_set_header Host $http_host; but this hasn't resolved my issue. Any insights are appreciated. Thanks. Full config below: server { listen 9000; ## listen for ipv4; this line is default and implied #listen [::]:80 default_server ipv6only=on; ## listen for ipv6 root /home/scott/src/ph-dox/html; # root ../html; TODO: how to do relative paths? index index.html index.htm; # Make site accessible from http://localhost/ server_name localhost; location / { # First attempt to serve request as file, then # as directory, then fall back to displaying a 404. try_files $uri $uri/ /index.html; # Uncomment to enable naxsi on this location # include /etc/nginx/naxsi.rules } location /app/ { # rewrite here sends to app server without the /app qualifier rewrite /app/(.*)$ /$1 break; proxy_set_header Host $http_host; proxy_pass http://localhost:9001; proxy_redirect http://localhost:9001 http://localhost:9000; } location /doc/ { alias /usr/share/doc/; autoindex on; allow 127.0.0.1; allow ::1; deny all; } }

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• Microsoft and the open source community

  - by Charles Young

  For the last decade, I have repeatedly, in my imitable Microsoft fan boy style, offered an alternative view to commonly held beliefs about Microsoft's stance on open source licensing.  In earlier times, leading figures in Microsoft were very vocal in resisting the idea that commercial licensing is outmoded or morally reprehensible.  Many people interpreted this as all-out corporate opposition to open source licensing.  I never read it that way. It is true that I've met individual employees of Microsoft who are antagonistic towards FOSS (free and open source software), but I've met more who are supportive or at least neutral on the subject.  In any case, individual attitudes of employees don't necessarily reflect a corporate stance.  The strongest opposition I've encountered has actually come from outside the company.  It's not a charitable thought, but I sometimes wonder if there are people in the .NET community who are opposed to FOSS simply because they believe, erroneously, that Microsoft is opposed. Here, for what it is worth, are the points I've repeated endlessly over the years and which have often been received with quizzical scepticism. a)  A decade ago, Microsoft's big problem was not FOSS per se, or even with copyleft.  The thing which really kept them awake at night was the fear that one day, someone might find, deep in the heart of the Windows code base, some code that should not be there and which was published under GPL.  The likelihood of this ever happening has long since faded away, but there was a time when MS was running scared.  I suspect this is why they held out for a while from making Windows source code open to inspection.  Nowadays, as an MVP, I am positively encouraged to ask to see Windows source. b)  Microsoft has never opposed the open source community.  They have had problems with specific people and organisations in the FOSS community.  Back in the 1990s, Richard Stallman gave time and energy to a successful campaign to launch antitrust proceedings against Microsoft.  In more recent times, the negative attitude of certain people to Microsoft's submission of two FOSS licences to the OSI (both of which have long since been accepted), and the mad scramble to try to find any argument, however tenuous, to block their submission was not, let us say, edifying. c) Microsoft has never, to my knowledge, written off the FOSS model.  They certainly don't agree that more traditional forms of licensing are inappropriate or immoral, and they've always been prepared to say so.  One reason why it was so hard to convince people that Microsoft is not rabidly antagonistic towards FOSS licensing is that so many people think they have no involvement in open source.  A decade ago, there was virtually no evidence of any such involvement.  However, that was a long time ago.  Quietly over the years, Microsoft has got on with the job of working out how to make use of FOSS licensing and how to support the FOSS community.  For example, as well as making increasingly extensive use of Github, they run an important FOSS forge (CodePlex) on which they, themselves, host many hundreds of distinct projects.  The total count may even be in the thousands now.  I suspect there is a limit of about 500 records on CodePlex searches because, for the past few years, whenever I search for Microsoft-specific projects on CodePlex, I always get approx. 500 hits.  Admittedly, a large volume of the stuff they publish under FOSS licences amounts to code samples, but many of those 'samples' have grown into useful and fully featured frameworks, libraries and tools. All this is leading up to the observation that yesterday's announcement by Scott Guthrie marks a significant milestone and should not go unnoticed.  If you missed it, let me summarise.   From the first release of .NET, Microsoft has offered a web development framework called ASP.NET.  The core libraries are included in the .NET framework which is released free of charge, but which is not open source.   However, in recent years, the number of libraries that constitute ASP.NET have grown considerably.  Today, most professional ASP.NET web development exploits the ASP.NET MVC framework.  This, together with several other important parts of the ASP.NET technology stack, is released on CodePlex under the Apache 2.0 licence.   Hence, today, a huge swathe of web development on the .NET/Azure platform relies four-square on the use of FOSS frameworks and libraries. Yesterday, Scott Guthrie announced the next stage of ASP.NET's journey towards FOSS nirvana.  This involves extending ASP.NET's FOSS stack to include Web API and the MVC Razor view engine which is rapidly becoming the de facto 'standard' for building web pages in ASP.NET.  However, perhaps the more important announcement is that the ASP.NET team will now accept and review contributions from the community.  Scott points out that this model is already in place elsewhere in Microsoft, and specifically draws attention to development of the Windows Azure SDKs.  These SDKs are central to Azure development.   The .NET and Java SDKs are published under Apache 2.0 on Github and Microsoft is open to community contributions.  Accepting contributions is a more profound move than simply releasing code under FOSS licensing.  It means that Microsoft is wholeheartedly moving towards a full-blooded open source approach for future evolution of some of their central and most widely used .NET and Azure frameworks and libraries.  In conjunction with Scott's announcement, Microsoft has also released Git support for CodePlex (at long last!) and, perhaps more importantly, announced significant new investment in their own FOSS forge. Here at Solidsoft we have several reasons to be very interested in Scott's announcement. I'll draw attention to one of them.  Earlier this year we wrote the initial version of a new UK Government web application called CloudStore.  CloudStore provides a way for local and central government to discover and purchase applications and services. We wrote the web site using ASP.NET MVC which is FOSS.  However, this point has been lost on the ladies and gentlemen of the press and, I suspect, on some of the decision makers on the government side.  They announced a few weeks ago that future versions of CloudStore will move to a FOSS framework, clearly oblivious of the fact that it is already built on a FOSS framework.  We are, it is fair to say, mildly irked by the uninformed and badly out-of-date assumption that “if it is Microsoft, it can't be FOSS”.  Old prejudices live on.

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• Xvnc4 started from xinetd only displays empty gray X screen

  - by Scott Thomason

  I'm attempting to setup an Ubuntu 10.10 box so that anyone can connect to port 5900 and be greeted by the gdm login manager. To do so, I added a vnc entry in /etc/services and I am starting Xvnc4 using this xinetd config file: service vnc { protocol = tcp socket_type = stream wait = no user = nobody server = /usr/bin/Xvnc server_args = -geometry 1000x700 -depth 24 -broadcast -inetd -once -securitytypes None } This kind of works...I can start multiple sessions all to port 5900, and I get an X screen. The problem is that I only get an empty, gray X screen with no applications started. I know when you run vncserver from the command line it will look to your ~/.vnc/ directory for your passwd and xstartup files, and I think what I want to do is put "gnome-session" into the xstart file. However, which xstartup file? The running user is "nobody" who obviously doesn't have a ~/.vnc/ directory. I tried a /root/.vnc/xstartup file and a ~scott/.vnc/xstartup file and it doesn't look like they were even read. I changed the xinetd vnc service so that it would "strace" Xvnc4. I looked thru all the "open" lines and didn't get a clue as to what file it was trying to read for xstart. Can anyone help? I just want a terminal server where the user is presented with a gdm login screen.

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• cPanel web servers mounting home partition to a NAS or SAN

  - by Scott

  I currently have 2 cPanel web servers that are little 1RU dual cpu quad core xeons. They have a lot of resources for processing and handling web requests, and never exceed more than 10% cpu usage. They also have plenty of RAM. The problem is though that they both have RAID 1 160Gb SAS hard disk drives in them that are 75% full, and growing by the day. I didnt think that the amount of disk usage would be so high, but due to the nature of the sites hosted, this has become an issue. The easy fix would be just to upgrade the hard drives to something bigger (probably not of the SAS variety), but I am thinking of keeping the current machines as "processing servers" and buying a central "storage server" with about 12TB of storage. The /home/ partition on each of the 1RU servers would be mounted to a NAS or SAN point on this central storage server. My questions are: - Has anyone got a cPanel setup where they mount /home/ to a NAS or SAN elsewhere? If so, can you provide details as to what you did and how it went :) - Any recommendations on networking? Is gigabit ethernet enough? Is TCP/IP going to be a noticable performance problem? Anyone used a TOE key? - Anyone benchmarked or had any performance issues with SAN over NAS? Any help greatly appreciated. Scott

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• Fusion Middleware 11gR1 : 2012?10??????

  - by Hiro

  2012?10? (2012/10/16 ??)?Fusion Middleware 11gR1 ?????????????? ?????????????2??????? 1. Oracle WebLogic PortalOracle WebLogic Portal 11gR1 (10.3.5) ?????????????Media Pack????????? ? ??????????????AIX, HP-UX Itanium, HP-UX PA-RISC, Linux x86, Linux x86-64, Solaris (SPARC), Solaris x86-64, Windows (32-bit), Windows x64, Other Platforms ?????? 2. Oracle JRockit, JRE, JDKOracle JRockit, JRE, JDK????????Media Pack?????????????????????????Oracle Java Products Media Pack?????????? ???????????????

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• How would I setup iMail to forward a user's mail to another service w/o leaving a copy locally?

  - by Scott Mayfield

  I have an iMail 2006 server installation in which I have a particular user that has several aliases that all point to a single user (me, for the record). I've been copying all of my mail to GMail and reading it there, but it annoys me that I have to go back weekly and log into my mail account on iMail and delete between 6 and 10 thousand copies of messages I've already received, in order to keep my mailbox from filling up (yes, I have it set with no quota, but I consider it bad form to just let the box grow indefinitely). I've got the copying setup via an inbound user rule, but I'm wondering how to accomplish a "copy and delete" rule. The manual isn't clear on what happens with multiple matching rules (will they be processed in order, or is it a first match situation?) and there isn't a means to combine multiple actions into a single rule. If I use the "forward" action, I THINK that it's going to screw up all the sender information once the mail reaches my GMail account and show it as coming from me instead of the original senders (can anyone confirm that this is accurate?) An easy answer would be to delete my user account entirely, replace it with an alias that maps to my GMail account, but then I would lose my ability to log into the system for admin duties. So that leads me to creating a second, lesser known account for admin use, but since it's a real account, sooner or later I'm going to get mail sent to it and I'll be back to the same situation of having a user account that doesn't get emptied periodically. I imagine I can set the quota to 0 MB to cause all incoming mail to my admin account to bounce, or setup an inbound rule to bounce everything, but this is starting to sound kludgy to me. Does anyone know of a more direct work around to copying a user's incoming mail to an outside server and then deleting the local copy w/o removing their account entirely? Or is this just wishful thinking? Thanks in advance. Scott

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Web Apps vs Web Services: 302s and 401s are not always good Friends

  - by Your DisplayName here!

  It is not very uncommon to have web sites that have web UX and services content. The UX part maybe uses WS-Federation (or some other redirect based mechanism). That means whenever an authorization error occurs (401 status code), this is picked by the corresponding redirect module and turned into a redirect (302) to the login page. All is good. But in services, when you emit a 401, you typically want that status code to travel back to the client agent, so it can do error handling. These two approaches conflict. If you think (like me) that you should separate UX and services into separate apps, you don’t need to read on. Just do it ;) If you need to mix both mechanisms in a single app – here’s how I solved it for a project. I sub classed the redirect module – this was in my case the WIF WS-Federation HTTP module and modified the OnAuthorizationFailed method. In there I check for a special HttpContext item, and if that is present, I suppress the redirect. Otherwise everything works as normal: class ServiceAwareWSFederationAuthenticationModule : WSFederationAuthenticationModule {     protected override void OnAuthorizationFailed(AuthorizationFailedEventArgs e)     {         base.OnAuthorizationFailed(e);         var isService = HttpContext.Current.Items[AdvertiseWcfInHttpPipelineBehavior.DefaultLabel];         if (isService != null)         {             e.RedirectToIdentityProvider = false;         }     } } Now the question is, how do you smuggle that value into the HttpContext. If it is a MVC based web service, that’s easy of course. In the case of WCF, one approach that worked for me was to set it in a service behavior (dispatch message inspector to be exact): public void BeforeSendReply( ref Message reply, object correlationState) {     if (HttpContext.Current != null)     {         HttpContext.Current.Items[DefaultLabel] = true;     } } HTH

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• Our Favorite Highlights from OpenWorld 2012

  - by Kathy.Miedema

  By Kathy Miedema and Misha Vaughan, Oracle Applications User Experience The Oracle Applications User Experience (UX) team’s activities around OpenWorld expand every year, but this year we certainly raised the bar.   Members of our team helped deliver three, separate, all-day training events in the week prior to OpenWorld. Our Fusion User Experience Advocates (FXA) and Applications UX Sales Ambassadors (SAMBA) have all-new material around the Oracle user experience to deliver at conferences in the coming year - Fusion Applications design patterns, mobile design patterns, and the new face of Fusion. We also delivered a hands-on workshop sharing user experience tools for our customers that is designed to answer this question: "If I have no UX staff, what do I do?" We also spent the weeks just before OpenWorld preparing to talk about the new face of Fusion Applications, a greatly simplified entry experience into Fusion Applications for self-service users, CRM users, and IT managers who want to change the look and feel quickly. Special thanks to Oracle ACE Director Floyd Teter for the first mention of our project.Jeremy Ashley, VP, Oracle Applications User Experience Customers may have seen one of the many OpenWorld session demos of the new face of Fusion, which will be available with Fusion Applications soon. It was shown in sessions by Oracle's Chris Leone, Anthony Lye, and our own Vice President, Jeremy Ashley, among others.   Leone reinforced the importance of user experience as one of three main design principles for Fusion Applications, emphasizing that Fusion was designed from the beginning to be intelligent, social, and mobile. User experience highlights of the new face of Fusion, he said, included the need for "zero training," and he called the experience "easy to use." He added that deploying it for HCM self-service would be effortless.  Customers take part in a usability lab tour during OpenWorld 2012. Customers also may have seen the new face of Fusion on the demogrounds or during one of our teams' chartered lab tours at the end of the week. We tested other new designs at our on-site lab in the Intercontinental Hotel, next to Moscone West. Applications User Experience team members show eye-tracking and mobile demos at OOW. We were also excited to kick off new branches of the Oracle Usability Advisory Board, which now has groups in Latin America and the Middle East, in addition to North America and EMEA.   And we were pleasantly surprised by the interest in one of our latest research projects, Oracle Voice, which is designed to enable faster data input for on-the-go users. We offer a big thank-you to the Nuance demopod for sharing the demo with OpenWorld attendees.  For more information on our program and products like the new face of Fusion, please comment below. 

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• The danger of changing the domain of your portfolio

  - by Mervin

  So I have a online portfolio that is available at mervin-ux-portfolio.com but I am planning to change hosts since the current host I am hosting it with is hitting me with a very high yearly renewal rate. When I was inquiring about domain transfers ,,they told me that since I had not initiated the domain transfer within 14 days of the expiry of the domain ,they cannot do it immediately and it would take about two weeks to to release the domain name. Since I dont like the idea of my site being down for like 2 weeks ,I was wondering if I should start afresh with a new domain on a new host and what were the potential dangers of that ( I have the entire site backup,so creating a replica of the site on the new host wont be hard) I also wont be losing any business or work since I work full time currently but I was just wondering about the challenges in terms of getting my domain name back to the top of search results and basically getting it out there assuming I go the new domain name approach. I know this is strictly not an UX question but I was hoping people could give some suggestions on what I should do

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• Loading another domain's content in a modal iframe - acceptable?

  - by user568458

  Is it okay to load another page in an iframe in a modal pop-up window - in terms of legal and ethical standards around displaying 3rd party content? I remember a few years ago there was controversy and a debate about whether it was okay to load another domain's page content on your domain in a full-width iframe, with your site providing a masthead with controls for favouriting, linking etc (e.g. like StumbleUpon). I seem to recall that the consensus was, that it was okay so long as you were clearly in no way claiming ownership of the 3rd party content or attempting to modify the content and so long as there was a 'go to site' button or equivalent; and that sites could ask you to exclude them, but generally speaking, it's an acceptable practice. How acceptable would it be considered to be to load another site's page within a modal (lightbox-like) popup box (following all the above principles: clear attribution and a prominent button that kills the iframe and gives them the 3rd party original)? My expectation would be that it would follow the same principles, and be acceptable so long as these conditions were met. Note that I'm asking about the likely legitimate responses of the 3rd party sites and possible legal position, not about usability or UX. I'm aware that this should never ever ever ever ever be the standard way external links are loaded, and that 99% of the time linking to external content like this would be terrible for usability. My specific use case is one of those 1% of cases where loading a separate page in this tab actually wouldn't be the expected behaviour of a link: an interactive data visualisation tool that also acts as a 'browser' of external content (science papers underlying the data it navigates). All other links within the interactive will change something while staying on the same page. If the user clicked one of these external links by mistake (as people often do, even when they are clearly, noisily labelled) and then had to back-button back, they would lose their fine-grained position in the interactive tool (jquery bbq hashchanges being not appropriate for all elements of the tool). New window/tab will simply open the target page on the 3rd party domain. Opening a new window/tab would also be an alternative option (and has its own disadvantages) - my question is, whether this is an alternative that could be considered (in terms of acceptable practice around intellectual property etc), irrespective of which option is best for UX: which is something we'll decide the proper way, based on actual UX testing.

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• How BMW virtualised with SuSE Linux and Xen

  <b>Computerweekly:</b> "Car maker replaces HP-UX, Aix and Solaris with SuSE for production, development and test systems"

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• Fusion Middleware 11gR1 : 2011?12??????

  - by Hiro

  2011 ?12? (2011/12/06 ??)?Fusion Middleware 11gR1 ?????????????? ? ????????????4??????? 1. FatWire FatWire Software???????????????????????? FatWire Content Server Suite 7.5-7.6FatWire Content Server Suite 7.5 Language PacksFatWire Satellite Server 7.6FatWire Content Integration Platform 1.5.2FatWire EMC Integration 2.0.2FatWire Community Server 1.1.1FatWire Gadget Server 1.1.1Fatwire Analytics 2.5.1 ? ????????????????????? Platforms: AIX, HP-UX PA-RISC, HP-UX Itanium, Linux x86, Linux x86-64, Solaris (SPARC), Windows (32-bit), Windows x64 ???FatWire Software?????????????(??)???????? 2. Oracle Unified Directory 2011?11?????????Oracle Unified Directory??????????????AIX?????????????AIX?Media Pack???????????Oracle Unified Directory?????2011?11???????????????? 3. JRE/JDKJRE/JDK 6 ??????JDK 6 Update 27 ???????? 4. Oracle TuxedoWindows (32-bit), Windows x64??????????????Oracle Tuxedo?Microsoft Visual Studio 2010????????????? ? ??????????????

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• Working with an external button box

  - by Scott

  I tried this question on Stack Overflow, but I was pointed here, so here goes: For a new project for myself, I am looking for a way to be able to (for example) open a pop-up window on my laptop, by pressing a button on an external device (to be build by myself, or at least bought) connected with USB. Basically I would be looking at something like a Arduino or Raspberry (IF I am looking in the right direction) with buttons on it, and as soon as I hit a button on the external box with physical buttons, a command activates on my laptop and for example opens a popup window in which I can input tekst. Does anyone know: 1) if it is possible to do this at all. 2) What equipment is needed for the external box, what programming is needed. I preffer .net (dot net) but maybe it can only be done with software from the external box. If anyone can point me in the right direction, like make/model of the external box or websites I would be very happy. I have knowledge of Visual Studio/.net but I am willing to learn other languages if .net is not an option for this project. Thanks in advance Scott PS: If anyone knows of some better tags, or at least knows what I mean and needs me to edit the question, please do tell me... I am new on Stack Overflow/Superuser.

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• Fusion Middleware 11gR1 : 2012?6??????

  - by Hiro

  2012?6? (2012/06/19 ??)?Fusion Middleware 11gR1 ?????????????? ? ????????????2??????? 1. Oracle WebCenter SitesFatWire???????Oracle WebCenter Sites 11.1.1.6.0 ????????????FatWire Software??????????????????????????????????"Oracle WebCenter Sites"?????????????????Fusion Middleware????? 11g Release 1 ??????????? Oracle WebCenter Sites 11.1.1.6.0 ?????????????????????HP-UX????????????????????HP-UX??????????FatWire???????????????? ????????????????????Release Notes (??)?????????? ???????????????AIX, Linux x86, Linux x86-64, Solaris (SPARC), Windows (32-bit), Windows x64 ?????? 2. Oracle JRockit, JRE/JDK??????Oracle JRockit, JRE/JDK????????????????? Oracle JRockit R28.2.3 Oracle JRE/JDK 6 Update 32 Oracle JRE/JDK 7 Update 4 ? ??????????????

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• Fusion Middleware 11gR1 : 2012?12??????

  - by Hiro

  2012?12? (2012/12/26 ??)?Fusion Middleware 11gR1 ?????????????? ?????????????2??????? 1. Oracle WebLogic IntegrationOracle WebLogic Integration 10gR3 (10.3.1) ???Media Pack???????"10gR3"???????????????????????"11g Release 1"?Media Pack??????????????????? ??????????????Oracle WebLogic Server 10.3 or 10.3.1 ????????????????????????????????????????????My Oracle Support????????????????? ? ??????????????AIX, HP-UX Itanium, Linux x86, Linux x86-64, Solaris (SPARC), Windows (32-bit), Windows x64, Other Platforms ?????? 2. Oracle Data IntegratorOracle Data Integrator Companion ?????????????"11g (11.1.1.6.3)" ???????????? ???????????????AIX, HP-UX Itanium, Linux x86, Linux x86-64, Solaris (SPARC), Windows (32-bit), Windows x64 ?????? ???????????????

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• How to make inner UL list not inherit from outer UL List in CSS

  - by Minghui Yu

  For the HTML List below, I need to add a background image only to the LI of the outer list. (aka the one with class "menu-mlid-594 dhtml-menu expanded start-collapsed") HTML codes are: <li class="menu-mlid-594 dhtml-menu expanded start-collapsed ">About the Collection<ul class="menu"><li class="leaf first dhtml-menu ">By Theme</li><li class="leaf last dhtml-menu ">By Individual</li></ul></li> How can I do that? Thanks.

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• Please recommend an easy xquery tool.

  - by Kevin Yu

  I'm trying to grab some information from a private XML file used as DB schema, I'm thinking an XQuery command line tool could help. Would you please recommend one? Thanks. BTW, the implementations list is too long for me to pick...

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• CSS Float left question

  - by Minghui Yu

  <div id="slideshow-prevnext" class="slideshow-prevnext"> <a id="prev" class="left" href="#"><span class="invisible">Prev</span></a> <a id="next" class="right" href="#"><span class="invisible">Next</span></a> <a href="#" class="dot">&nbsp;</a> <a href="#" class="dot">&nbsp;</a> <a href="#" class="dot">&nbsp;</a> </div> I want the three <a href="#" class="dot">&nbsp;</a> appear on the left of and the two ("Prev" and "Next") on the right. How can I do it? I tried float:left but does not work. Edit: CSS is too long to post. Development site is here at : http://site2.ewart.library.ubc.ca/

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• C -- Basic Struct questions

  - by Ryan Yu

  So I'm trying to learn C right now, and I have some basic struct questions I'd like to clear up: Basically, everything centers around this snippet of code: #include <stdio.h> #include <stdlib.h> #define MAX_NAME_LEN 127 typedef struct { char name[MAX_NAME_LEN + 1]; unsigned long sid; } Student; /* return the name of student s */ const char* getName (const Student* s) { // the parameter 's' is a pointer to a Student struct return s->name; // returns the 'name' member of a Student struct } /* set the name of student s If name is too long, cut off characters after the maximum number of characters allowed. */ void setName(Student* s, const char* name) { // 's' is a pointer to a Student struct | 'name' is a pointer to the first element of a char array (repres. a string) s->name = name; } /* return the SID of student s */ unsigned long getStudentID(const Student* s) { // 's' is a pointer to a Student struct return s->sid; } /* set the SID of student s */ void setStudentID(Student* s, unsigned long sid) { // 's' is a pointer to a Student struct | 'sid' is a 'long' representing the desired SID s->sid = sid; } I've commented up the code in an attempt to solidify my understanding of pointers; I hope they're all accurate. So anyway, I have a feeling that setName and setStudentID aren't correct, but I'm not exactly sure why. Can someone explain? Thanks!

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• the difference of String.valueOf(char) and +

  - by Will Yu

  to show the default value of char ,I wrote code like this: public class TestChar { static char a; public static void main(String[] args) { System.out.println("."+String.valueOf(a)+"."); System.out.println("the default char is "+a); } } but the console output is confused.the first is ". ." ,however the second is "the default char is [](like this ,I don't know how to describe it.)" why?thanks for help

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