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• Service layer coupling

  - by Justin

  I am working on writing a service layer for an order system in php. It's the typical scenario, you have an Order that can have multiple Line Items. So lets say a request is received to store a line item with pictures and comments. I might receive a json request such as { 'type': 'Bike', 'color': 'Red', 'commentIds': [3193,3194] 'attachmentIds': [123,413] } My idea was to have a Service_LineItem_Bike class that knows how to take the json data and store an entity for a bike. My question is, the Service_LineItem class now needs to fetch comments and file attachments, and store the relationships. Service_LineItem seems like it should interact with a Service_Comment and a Service_FileUpload. Should instances of these two other services be instantiated and passed to the Service_LineItem constructor,or set by getters and setters? Dependency injection seems like the right solution, allowing a service access to a 'service fetching helper' seems wrong, and this should stay at the application level. I am using Doctrine 2 as a ORM, and I can technically write a dql query inside Service_LineItem to fetch the comments and file uploads necessary for the association, but this seems like it would have a tighter coupling, rather then leaving this up to the right service object.

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• Easy to use JSON Web Service Hosts?

  - by Serguei Fedorov

  I saw this being used by someone in a college class once and cannot find anything that is analogous to it. I am not sure if this is the right place to ask about something like this, but hopefully I can get some direction. I want to write an app which uses web services that can obtain and push data back to the client apps. Right now I am gathering up the design and documentation of this app. Not having to code the web service myself would reduce development time by a lot; instead using an easy to setup web service that will be easy to setup and manage. Either XML based on JSON based is totally fine; though I would prefer JSON for its reduced overhead. Like I said I have seen this demonstrated before; you define the data structure to be stored and how it is treated. I cannot find the person who demonstrated this; hopefully maybe someone can suggest something? The service he used was free with a limited amount of requests allowed. EDIT: He was using an online service to do this not a script which is installed onto an existing web hosting account. Thank you!

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• A Web Service to collect data from local servers every hour

  - by anilerduran

  I'm trying to find a way to collect data from different servers around the world. Here are the details: There is only one single PowerShell script on servers that encrypts data (simple csv file) and sends with preferred method (HTTP/HTTPS Post could be) There is no more control on that servers. Can't install any service, process etc. Just I can configure script to execute every hour. This script also will have encrypted username/password/license key for every server. Script will compress data and send to me with these information. So I need a service (I'm not sure if Web Service is the rigth solution) on the cloud that will help me to: Will get data that is sent from servers using a method. Will authenticate request to recognize sender using license key/username/password and most importantly, Will redirect/send this filecab to my SQL Server on the cloud (Azure). Also it should seperate data according to customer information in license key. So every data for every customer will be stored in dedicated DB/Tables on my SQL All the processes above should be completed automatically. No way for manual steps. Question: A Web Service (SOAP or Restful) is the rigth solution for that?

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• Is RTD Stateless or Stateful?

  - by [email protected]

  Yes.   A stateless service is one where each request is an independent transaction that can be processed by any of the servers in a cluster.  A stateful service is one where state is kept in a server's memory from transaction to transaction, thus necessitating the proper routing of requests to the right server. The main advantage of stateless systems is simplicity of design. The main advantage of stateful systems is performance. I'm often asked whether RTD is a stateless or stateful service, so I wanted to clarify this issue in depth so that RTD's architecture will be properly understood. The short answer is: "RTD can be configured as a stateless or stateful service." The performance difference between stateless and stateful systems can be very significant, and while in a call center implementation it may be reasonable to use a pure stateless configuration, a web implementation that produces thousands of requests per second is practically impossible with a stateless configuration. RTD's performance is orders of magnitude better than most competing systems. RTD was architected from the ground up to achieve this performance. Features like automatic and dynamic compression of prediction models, automatic translation of metadata to machine code, lack of interpreted languages, and separation of model building from decisioning contribute to achieving this performance level. Because  of this focus on performance we decided to have RTD's default configuration work in a stateful manner. By being stateful RTD requests are typically handled in a few milliseconds when repeated requests come to the same session. Now, those readers that have participated in implementations of RTD know that RTD's architecture is also focused on reducing Total Cost of Ownership (TCO) with features like automatic model building, automatic time windows, automatic maintenance of database tables, automatic evaluation of data mining models, automatic management of models partitioned by channel, geography, etcetera, and hot swapping of configurations. How do you reconcile the need for a low TCO and the need for performance? How do you get the performance of a stateful system with the simplicity of a stateless system? The answer is that you make the system behave like a stateless system to the exterior, but you let it automatically take advantage of situations where being stateful is better. For example, one of the advantages of stateless systems is that you can route a message to any server in a cluster, without worrying about sending it to the same server that was handling the session in previous messages. With an RTD stateful configuration you can still route the message to any server in the cluster, so from the point of view of the configuration of other systems, it is the same as a stateless service. The difference though comes in performance, because if the message arrives to the right server, RTD can serve it without any external access to the session's state, thus tremendously reducing processing time. In typical implementations it is not rare to have high percentages of messages routed directly to the right server, while those that are not, are easily handled by forwarding the messages to the right server. This architecture usually provides the best of both worlds with performance and simplicity of configuration.   Configuring RTD as a pure stateless service A pure stateless configuration requires session data to be persisted at the end of handling each and every message and reloading that data at the beginning of handling any new message. This is of course, the root of the inefficiency of these configurations. This is also the reason why many "stateless" implementations actually do keep state to take advantage of a request coming back to the same server. Nevertheless, if the implementation requires a pure stateless decision service, this is easy to configure in RTD. The way to do it is: Mark every Integration Point to Close the session at the end of processing the message In the Session entity persist the session data on closing the session In the session entity check if a persisted version exists and load it An excellent solution for persisting the session data is Oracle Coherence, which provides a high performance, distributed cache that minimizes the performance impact of persisting and reloading the session. Alternatively, the session can be persisted to a local database. An interesting feature of the RTD stateless configuration is that it can cope with serializing concurrent requests for the same session. For example, if a web page produces two requests to the decision service, these requests could come concurrently to the decision services and be handled by different servers. Most stateless implementation would have the two requests step onto each other when saving the state, or fail one of the messages. When properly configured, RTD will make one message wait for the other before processing.   A Word on Context Using the context of a customer interaction typically significantly increases lift. For example, offer success in a call center could double if the context of the call is taken into account. For this reason, it is important to utilize the contextual information in decision making. To make the contextual information available throughout a session it needs to be persisted. When there is a well defined owner for the information then there is no problem because in case of a session restart, the information can be easily retrieved. If there is no official owner of the information, then RTD can be configured to persist this information.   Once again, RTD provides flexibility to ensure high performance when it is adequate to allow for some loss of state in the rare cases of server failure. For example, in a heavy use web site that serves 1000 pages per second the navigation history may be stored in the in memory session. In such sites it is typical that there is no OLTP that stores all the navigation events, therefore if an RTD server were to fail, it would be possible for the navigation to that point to be lost (note that a new session would be immediately established in one of the other servers). In most cases the loss of this navigation information would be acceptable as it would happen rarely. If it is desired to save this information, RTD would persist it every time the visitor navigates to a new page. Note that this practice is preferred whether RTD is configured in a stateless or stateful manner.  

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• Injecting the mailer service, got "The service definition 'mailer' does not exist"?

  - by Gremo

  This is the class where the service mailer should be injected: namespace Gremo\SkebbyBundle\Transport; use Swift_Mailer; use Gremo\SkebbyBundle\Message\AbstractSkebbyMessage; class MailerTransport extends AbstractSkebbyTransport { /** * @var \Swift_Mailer */ private $mailer; public function __construct(Swift_Mailer $mailer) { $this->mailer = $mailer; } /** * @param \Gremo\SkebbyBundle\Message\AbstractSkebbyMessage $message * @return void */ public function executeTransport(AbstractSkebbyMessage $message) { /* ... */ } } Service id is gremo_skebby.transport.mailer, placed inside mailer.xml file: <parameters> <parameter key="gremo_skebby.converter.swift_message.class"> Gremo\SkebbyBundle\Converter\SwiftMessageConverter </parameter> <parameter key="gremo_skebby.transport.mailer.class"> Gremo\SkebbyBundle\Transport\MailerTransport </parameter> </parameters> <services> <service id="gremo_skebby.converter.swift_message" class="%gremo_skebby.converter.swift_message.class%" public="false" /> <service id="gremo_skebby.transport.mailer" class="%gremo_skebby.transport.mailer.class%" public="false" parent="gremo_skebby.tranport.abstract_transport"> <argument type="service" id="mailer" /> </service> </services> When i try to inject the gremo_skebby.transport.mailer into another service (an helper) i get: Symfony\Component\DependencyInjection\Exception\InvalidArgumentException : The service definition "mailer" does not exist. That is strange, because command php app/console container:debug shows that the mailer service actually exists: mailer container Swift_Mailer I'm loading mailer.xml file dynamically by the extension: if(in_array($configs['transport'], array('http', 'rest', 'mailer'))) { $loader->load('transport.xml'); $loader->load($configs['transport'] . '.xml'); $container->setAlias('gremo_skebby.transport', 'gremo_skebby.transport.' . $configs['transport']); } $loader->load('skebby.xml'); ... and gremo_skebby.transport service is injected into gremo_skebby.skebby service (skebby.xml): <parameters> <parameter key="gremo_skebby.skebby.class"> Gremo\SkebbyBundle\Skebby </parameter> </parameters> <services> <service id="gremo_skebby.skebby" class="%gremo_skebby.skebby.class%"> <argument type="service" id="gremo_skebby.transport" /> </service> </services> A quick test is giving me the same InvalidArgumentException: public function testSkebbyWithMailerTransport() { $loader = new GremoSkebbyExtension(); $container = new ContainerBuilder(); $config = $this->getEmptyConfiguration(); $loader->load(array($config), $container); $this->assertTrue($container->hasDefinition('gremo_skebby.transport.mailer')); $this->assertTrue($container->hasDefinition('gremo_skebby.skebby')); $this->assertInstanceOf('Gremo\SkebbyBundle\Skebby', $container->get('gremo_skebby.skebby')); }

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• Can we host a Workflow Service as a Windows Service?

  - by arsayed

  I am working on a logging application that requires me to have a Workflow that is exposed as a Service (Workflow Service). We want to host it as a Windows Service (don't want to host workflow service as .svc file in IIS). Another reason for having it as windows service is to be able to communicate with the service through the Named pipes. Can we expose a Workflow Service through Named Pipes without hosting it in IIS?

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• Can I use WCF to replace my current Web Service and Window Service combination?

  - by gun_shy

  I need a little bit of advise regarding the situation I am faced with. The current arrangement I have been tasked with improving just doesn't sit well with me and I feel like there is a better way to do it. The more I read about WCF, the more I get the feeling that it might be what I am looking for. Right now, I have an asp.net client, a .net web service, a windows service, a ms sql database, and a third party application that is used for processing a group of 'project' files into a finalized file. Since the third party application can only handle processing one 'project' at a time, the combination of the web service, window service, and database have been arranged to create a job queue manager for the third party application. The client sends a zip 'project' file containing multiple sub files to the web service. The web service adds a new 'project' line to the database, generating a unique job id. The zip file is expanded to a folder location on the server using the job id as the folder name. The web service then returns the job id to the client. The client will use this id to poll the web service for the status of the job submitted. When the job is complete, the client will request the processed file. The windows service polls the database every x minutes. If a new job exists, the service will pull the oldest job and send it to the third party app for processing. If the processing succeeds, the window service updates the project line in the database, marking the job complete. The window service will continue to process any non complete jobs in the database until there are no more. When it stops finding any jobs, it will sleep x minutes and then poll the database again. I do not like the fact that the window service has to poll the database. If there is only one job submitted, the client will have to wait for the window service to poll and then wait while the 'project' is being processed. It seems like WCF could be used to combine the web and window services using a combination of the InstanceContextMode.Single and ConcurrencyMode.Multiple. So far, I have been unable to find any articles or examples that would point me in the right direction. Can WCF be utilized to accomplish the job queue logic of the current arrangement in a better way? As always, any help is more than appreciated.

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• Problems with starting windows service on windows xp SP3

  - by Michiel Peeters

  I'm currently facing a problem which I can not resolve and I really don't know what to do anymore. When I'm trying to start the service I receive the message: "The service is started but again also stopped, this because that some of the services will stop if they have nothing to do, for example the performance logs and the alerts service". I've looked into the Windows Logs but nothing is written there which could describe why my service is all the time stopping. I've also tried to fire the windows service via the command prompt which gives me the message: "The service is not started, but the service didn't return any faults.". I've tried to remove all keys which references to my service, which didn't resolve the issue. I've searched on google (maybe not good enough) to find an answer but I didn't found any. I did found some websites which describes what I could do, but all of these suggestions didn't work. This is kinda ** because I do not know where to look. I do not have any error message, i do not have any id which i can use to search on. I really don't know where to start and I hope you guys can help me on this one. Detailed explanation about the windows service OS: Windows XP SP3 .Net Framework: .Net 4.0 Client Profile Language: C# Development environment: Visual Studio 2010 Professional (but Visual Studio 2012 RC is installed) Communications: WCF (Named Pipes), WCF (BasicHTTPBinding) Named Pipes: I have chosen for this solution because I wanted to communicate from a windows service to a windows form application. It worked now for quite some time but suddenly my windows service shuts it self down and I couldn't restart it anymore. There are two named pipes services implemented: An event service which will send any notification to the windows form application and an management service which gives my windows form application the possibility to maintain my windows service. BasicHTTPBinding: The basic http binding makes the connection to a central server. This connection is then used for streaming information from the client to the server. I do not know which additional information you will need, but if you guys need something then I'll try to give it as detailed as possible. Thank you in advance.

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• FOUR questions to ask if you are implementing DATABASE-AS-A-SERVICE

  - by Sudip Datta

  During my ongoing tenure at Oracle, I have met all types of DBAs. Happy DBAs, unhappy DBAs, proud DBAs, risk-loving DBAs, cautious DBAs. These days, as Database-as-a-Service (DBaaS) becomes more mainstream, I find some complacent DBAs who are basking in their achievement of having implemented DBaaS. Some others, however, are not that happy. They grudgingly complain that they did not have much of a say in the implementation, they simply had to follow what their cloud architects (mostly infrastructure admins) offered them. In most cases it would be a database wrapped inside a VM that would be labeled as “Database as a Service”. In other cases, it would be existing brute-force automation simply exposed in a portal. As much as I think that there is more to DBaaS than those approaches and often get tempted to propose Enterprise Manager 12c, I try to be objective. Neither do I want to dampen the spirit of the happy ones, nor do I want to stoke the pain of the unhappy ones. As I mentioned in my previous post, I don’t deny vanilla automation could be useful. I like virtualization too for what it has helped us accomplish in terms of resource management, but we need to scrutinize its merit on a case-by-case basis and apply it meaningfully. For DBAs who either claim to have implemented DBaaS or are planning to do so, I simply want to provide four key questions to ponder about: 1. Does it make life easier for your end users? Database-as-a-Service can have several types of end users. Junior DBAs, QA Engineers, Developers- each having their own skillset. The objective of DBaaS is to make their life simple, so that they can focus on their core responsibilities without having to worry about additional stuff. For example, if you are a Developer using Oracle Application Express (APEX), you want to deal with schema, objects and PL/SQL code and not with datafiles or listener configuration. If you are a QA Engineer needing database copies for functional testing, you do not want to deal with underlying operating system patching and compliance issues. The question to ask, therefore, is, whether DBaaS makes life easier for those users. It is often convenient to give them VM shells to deal with a la Amazon EC2 IaaS, but is that what they really want? Is it a productive use of a developer's time if he needs to apply RPM errata to his Linux operating system. Asking him to keep the underlying operating system current is like making a guest responsible for a restaurant's decor. 2. Does it make life easier for your administrators? Cloud, in general, is supposed to free administrators from attending to mundane tasks like provisioning services for every single end user request. It is supposed to enable a readily consumable platform and enforce standardization in the process. For example, if a Service Catalog exposes DBaaS of specific database versions and configurations, it, by its very nature, enforces certain discipline and standardization within the IT environment. What if, instead of specific database configurations, cloud allowed each end user to create databases of their liking resulting in hundreds of version and patch levels and thousands of individual databases. Therefore the right question to ask is whether the unwanted consequence of DBaaS is OS and database sprawl. And if so, who is responsible for tracking them, backing them up, administering them? Studies have shown that these administrative overheads increase exponentially with new targets, and it could result in a management nightmare. That leads us to our next question. 3. Does it satisfy your Security Officers and Compliance Auditors? Compliance Auditors need to know who did what and when. They also want the cloud platform to be secure, so that end users have little freedom in tampering with it. Dealing with VM sprawl is not the easiest of challenges, let alone dealing with them as they keep getting reconfigured and moved around. This leads to the proverbial needle in the haystack problem, and all it needs is one needle to cause a serious compliance issue in the enterprise. Bottomline is, flexibility and agility should not come at the expense of compliance and it is very important to get the balance right. Can we have security and isolation without creating compliance challenges? Instead of a ‘one size fits all approach’ i.e. OS level isolation, can we think smartly about database isolation or schema based isolation? This is where the appropriate resource modeling needs to be applied. The usual systems management vendors out there with heterogeneous common-denominator approach have compromised on these semantics. If you follow Enterprise Manager’s DBaaS solution, you will see that we have considered different models, not precluding virtualization, for different customer use cases. The judgment to use virtual assemblies versus databases on physical RAC versus Schema-as-a-Service in a single database, should be governed by the need of the applications and not by putting compliance considerations in the backburner. 4. Does it satisfy your CIO? Finally, does it satisfy your higher ups? As the sponsor of cloud initiative, the CIO is expected to lead an IT transformation project, not merely a run-of-the-mill IT operations. Simply virtualizing server resources and delivering them through self-service is a good start, but hardly transformational. CIOs may appreciate the instant benefit from server consolidation, but studies have revealed that the ROI from consolidation would flatten out at 20-25%. The question would be: what next? As we go higher up in the stack, the need to virtualize, segregate and optimize shifts to those layers that are more palpable to the business users. As Sushil Kumar noted in his blog post, " the most important thing to note here is the enterprise private cloud is not just an IT project, rather it is a business initiative to create an IT setup that is more aligned with the needs of today's dynamic and highly competitive business environment." Business users could not care less about infrastructure consolidation or virtualization - they care about business agility and service level assurance. Last but not the least, lot of CIOs get miffed if we ask them to throw away their existing hardware investments for implementing DBaaS. In Oracle, we always emphasize on freedom of choosing a platform; hence Enterprise Manager’s DBaaS solution is platform neutral. It can work on any Operating System (that the agent is certified on) Oracle’s hardware as well as 3rd party hardware. As a parting note, I urge you to remember these 4 questions. Remember that your satisfaction as an implementer lies in the satisfaction of others.

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• ASP.NET application/web service not working on Windows Vista/IIS 7: access right problem?

  - by Achim

  I have a .NET 3.5 based web service running at http://localhost/serivce.svc/. Then I have an ASP.NET application running at http://localhost/myApp. In Application_Load my application reads some XML configuration from the web service. That works fine on my machine, but: On Windows Vista with IIS 7 the request to the web services fails. The web service can be accessed via the browser without any problem. I configured the app pool of my application to run as admin. I added the admin to the IIS_USRS group, but it still cannot access the web service. impersonate=true/false seems not to make a difference.

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• Nagios3: Conditional operators for service checks?

  - by Dave

  I'm trying to setup Nagios to monitor my various using hostgroups to define 'machine roles', against which I run services to check the machines by role. However, I'd like to use conditional operators that would enable me to run the service check against an intersection of two host groups, rather than their unions... i.e. using &&, ||, or () operators. For example, imagine I have the following servers: www-eu: Linux WWW (Apache) server, in the EU www-us: Windows WWW (IIS) server, in the US (West coast) ftp-eu: Linux FTP server, in the EU ftp-us: Windows FTP server, in the US I would want to create the following host groups: US-Servers: www-us, ftp-us EU-Servers: www-eu, ftp-eu WWW-Servers: www-us, www-eu FTP-Servers: ftp-us, ftp-eu Now say I'm interested in checking the HTTP response time for my web servers. Then let's say this particular Nagios service is running from the US (West Coast), and that I have a command called *check_http_response_time*. This command will check the responsiveness of the HTTP server, which I can provide an argument which defines the max response time before raising critical. My command might look like: check_http_response_time $HOSTNAME$ 50 Now traditionally, I can run my checks by specifying a list of host or hostgroups. define service{ use local-service hostgroup_name WWW-Servers # Servers = www-us, www-eu servicegroups WWW Checks service_description Check HTTP Response Time check_command check_http_response_time!50 } However, with the above service definition, given my Nagios service is in US West, I could reasonably expect that my EU server will return critical. Really, I want different thresholds for each region (50 for US West, 200 for EU.) I would have to permutate my service for each host and set their custom threshold, or alternatively permutate out my service groups by role & region (i.e. WWW-Servers-EU), and run my specific thresholds against those. Though the latter is better, both are much messier than I'd like... What I would love, and what this post is asking for, is a way to use hostgroups to perform an intersection using conditional logic, rather than a simple union. It might look like: define service{ use local-service hostgroup_name WWW-Servers && US-Servers servicegroups WWW Checks service_description Check HTTP Response Time check_command check_http_response_time!50 } It then would run the check only against servers that are in both WWW-Servers and US-Servers, in my example, just www-us. The benefits of such a feature would be significant for Nagios services configured for large-scale. Is this feature available? If it isn't, will it be available in the future? Is there an alternative way to accomplish this given the most recent Nagios version? Any tips/suggestions are most appreciated! Dave

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• How can I add a web reference without the web service URL?

  - by burak ozdogan

  Basically, I have a regenerated wrapper code for a web service that I need to use; when I run this, it works perfectly and receives the data from web service. Question is: How can I add an already regenerated code from a .wsdl file to another Visual Studio solution as a web service? Thanks,

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• Asp.Net application/web service not working on Vista/IIS7: access right problem?

  - by Achim

  I have an .Net 3.5 based web service running at http://localhost/serivce.svc/. Then I have a Asp.Net application running at http://localhost/myApp. In Application_Load my App reads some XML configuration from the web service. That works fine on my machine, but: On Vista with IIS7 the request to the web services fails. The web service can be accessed via the browser without any problem. I configured the app pool of my App to run as admin. I added the admin to the IIS_USRS group, but it still cannot access the web service. impersonate=true/false seems not to make a difference.

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• How to add a Web Reference to a SSL web service?

  - by Matt W

  Hi, I have a web service in a C#/3.5 project which has been running fine. This is until I set the "SSL port" in IIS to 443 and set the "IIS - Directory Security - Secure Communications - Require secure channel (SSL)" option to true. Now, the web reference cannot be updated and I cannot add a new web reference to the web service in that site. When I try to view the service in a browse using just HTTP I get the "This page must be viewed over a secure channel" and when viewed with HTTPS on the front I get "This web page not available." Could someone tell me how to get a Web Reference added using Visual Studio to this secure web service, please? Thanks, Matt.

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• Which service should I make mine dependant on ?

  - by Retrocoder

  I want to add a dependency to my service so that it only tries to start after most of the Windows services have started. Can anyone recommend such a service that is unlikely to have been disabled for security reasons on corporate sites. As my service needs the networking services up and running I want to make sure mine starts after these. This service may also be deployed in non-corporate environments so I’m looking for a suitable service that is unlikely to have been disabled by the end user.

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• Batch Script to restart service

  - by saikishore

  Can anyone help with a peice of batch script to restart an application service at scheduled time. For example: If the service is "windows firewall " Then the script should restart this service every day at 09:00 AM and 09:00PM . Can someone help with complete code.(Assume that there is no dependency of this service on any other service).Any help is greately appreciated. Thanks Harry

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• How to stop an Android Service ONLY when there are no other activities in my app running?

  - by johnrock

  Is there a way I can test if there are any other activities in my app still alive? I am looking to stop a service in an onDestroy method, but only want to do this if there are no other activities from my app still alive on the stack. I have the call stop the service in the main activity's onDestroy() method. This works perfect EXCEPT that if a user launches my app, then launches a few activities in my app, then hits the home screen and RELAUNCHES my app, they will subvert my order and the main activity will now be above other activities of my app. From this state, if they hit the back button and 'back out' of my home screen they will trigger the onDestroy() method and kill the service even though there are other activities open on the stack. I want to avoid this by stopping the service ONLY if I am sure there are no other activities of mine open on the stack. Possible?

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• How to determine the source of a request in a distributed service system?

  - by Kabumbus

  Map/Reduce is a great concept for sorting large quantities of data at once. What to do if you have small parts of data and you need to reduce it all the time? Simple example - choosing a service for request. Imagine we have 10 services. Each provides services host with sets of request headers and post/get arguments. Each service declares it has 30 unique keys - 10 per set. service A: name id ... Now imagine we have a distributed services host. We have 200 machines with 10 services on each. Each service has 30 unique keys in there sets. but now to find to which service to map the incoming request we make our services post unique values that map to that sets. We can have up to or more than 10 000 such values sets on each machine per each service. service A machine 1 name = Sam id = 13245 ... service A machine 1 name = Ben id = 33232 ... ... service A machine 100 name = Ron id = 777888 ... So we get 200 * 10 * 30 * 30 * 10 000 == 18 000 000 000 and we get 500 requests per second on our gateway each containing 45 items 15 of which are just noise. And our task is to find a service for request (at least a machine it is running on). On all machines all over cluster for same services we have same rules. We can first select to which service came our request via rules filter 10 * 30. and we will have 200 * 30 * 10 000 == 60 000 000. So... 60 mil is definitely a problem... I hope to get on idea of mapping 30 * 10 000 onto some artificial neural network alike Perceptron that outputs 1 if 30 words (some hashes from words) from the request are correct or if less than Perceptron should return 0. And I’ll send each such Perceptron for each service from each machine to gateway. So I would have a map Perceptron <-> machine for each service. Can any one tall me if my Perceptron idea is at least “sane”? Or normal people do it some other way? Or if there are better ANNs for such purposes?

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• Unable to host WCF service correctly in IIS7

  - by user206736

  I have a WCF Service library written in .NET 4.0. I have a WCF application (in order to host this service in IIS) within the same solution. It contains the WCF library assembly reference and a service.svc file pointing to the service from the library along with a web.config that is a replica of the WCF service library's app.config. The WCF application is set to host the service in IIS7 (the virtual directory has been set). The same solution contains an ASP.NET Webforms solution to which I have added a service reference pointing to the WCF service I hosted in IIS (as mentioned). When i start an instance of this ASP.NET Web application, I get a message saying that "The WCF service has been hosted" and the ASP.NET application can access the data from it correctly. However, when i try and access this data via a service reference added to an MVC 2 Web Application on the same machine in a different solution (pointing to the service hosted in IIS), I get a "The remote server returned an error: (405) Method Not Allowed." protocol exception . However, the MVC application is able to access the service data if I manually invoke an instance of the WCF Application that I was using to host the WCF Service Library from the other solution. I am using VS2010 Beta 2 as my development IDE. I have been stuck with this issue for a while now. Any help would be appreciated. My service config is as follows:- <system.serviceModel> <services> <service behaviorConfiguration="CruxServices.BasicSearchServiceBehavior" name="CruxServices.BasicSearch.BasicSearch"> <endpoint address="" binding="wsHttpBinding" name="WSBindingEndpoint" bindingConfiguration="WSBindingConfig" contract="CruxServices.BasicSearch.Interfaces.IPropertyListFilter"> <identity> <dns value="localhost" /> </identity> </endpoint> <endpoint address="mex" binding="mexHttpBinding" name="MexEndpoint" contract="IMetadataExchange" /> <host> <baseAddresses> <add baseAddress="http://localhost/CruxServices" /> </baseAddresses> </host> </service> </services> <behaviors> <serviceBehaviors> <behavior name="CruxServices.BasicSearchServiceBehavior"> <serviceMetadata httpGetEnabled="true" /> <serviceDebug includeExceptionDetailInFaults="false" /> </behavior> </serviceBehaviors> </behaviors> <bindings> <wsHttpBinding> <binding name="WSBindingConfig"> <security mode="None"> <transport clientCredentialType="None"/> <message establishSecurityContext="false"/> </security> </binding> </wsHttpBinding> </bindings>

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• Win7 Bluescreen: IRQ_NOT_LESS_OR_EQUAL | athrxusb.sys

  - by wretrOvian

  Hi I'd left my system on last night, and found the bluescreen in the morning. This has been happening occasionally, over the past few days. Details: ================================================== Dump File : 022710-18236-01.dmp Crash Time : 2/27/2010 8:46:44 AM Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 00000000`00001001 Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000000 Parameter 4 : fffff880`06b5c0e1 Caused By Driver : athrxusb.sys Caused By Address : athrxusb.sys+760e1 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\022710-18236-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7600 ================================================== HiJackThis ("[...]" indicates removed text; full log posted to pastebin): Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:49:15 AM, on 2/27/2010 Platform: Unknown Windows (WinNT 6.01.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16385) Boot mode: Normal Running processes: C:\Windows\DAODx.exe C:\Program Files (x86)\ASUS\EPU\EPU.exe C:\Program Files\ASUS\TurboV\TurboV.exe C:\Program Files (x86)\PowerISO\PWRISOVM.EXE C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin D:\Downloads\HijackThis.exe C:\Program Files (x86)\uTorrent\uTorrent.exe R1 - HKCU\Software\Microsoft\Internet Explorer\[...] [...] O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [TurboV] "C:\Program Files\ASUS\TurboV\TurboV.exe" O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files (x86)\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [googletalk] C:\Program Files (x86)\Google\Google Talk\googletalk.exe /autostart O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe O13 - Gopher Prefix: O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlService.exe O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM - C:\ASUS.SYS\config\DVMExportService.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 6800 bytes CPU-Z ("[...]" indicates removed text; see full log posted to pastebin): CPU-Z TXT Report ------------------------------------------------------------------------- Binaries ------------------------------------------------------------------------- CPU-Z version 1.53.1 Processors ------------------------------------------------------------------------- Number of processors 1 Number of threads 2 APICs ------------------------------------------------------------------------- Processor 0 -- Core 0 -- Thread 0 0 -- Core 1 -- Thread 0 1 Processors Information ------------------------------------------------------------------------- Processor 1 ID = 0 Number of cores 2 (max 2) Number of threads 2 (max 2) Name AMD Phenom II X2 550 Codename Callisto Specification AMD Phenom(tm) II X2 550 Processor Package Socket AM3 (938) CPUID F.4.2 Extended CPUID 10.4 Brand ID 29 Core Stepping RB-C2 Technology 45 nm Core Speed 3110.7 MHz Multiplier x FSB 15.5 x 200.7 MHz HT Link speed 2006.9 MHz Instructions sets MMX (+), 3DNow! (+), SSE, SSE2, SSE3, SSE4A, x86-64, AMD-V L1 Data cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L1 Instruction cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L2 cache 2 x 512 KBytes, 16-way set associative, 64-byte line size L3 cache 6 MBytes, 48-way set associative, 64-byte line size FID/VID Control yes Min FID 4.0x P-State FID 0xF - VID 0x10 P-State FID 0x8 - VID 0x18 P-State FID 0x3 - VID 0x20 P-State FID 0x100 - VID 0x2C Package Type 0x1 Model 50 String 1 0x7 String 2 0x6 Page 0x0 TDP Limit 79 Watts TDC Limit 66 Amps Attached device PCI device at bus 0, device 24, function 0 Attached device PCI device at bus 0, device 24, function 1 Attached device PCI device at bus 0, device 24, function 2 Attached device PCI device at bus 0, device 24, function 3 Attached device PCI device at bus 0, device 24, function 4 Thread dumps ------------------------------------------------------------------------- CPU Thread 0 APIC ID 0 Topology Processor ID 0, Core ID 0, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x00020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] CPU Thread 1 APIC ID 1 Topology Processor ID 0, Core ID 1, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x01020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] Chipset ------------------------------------------------------------------------- Northbridge AMD 790GX rev. 00 Southbridge ATI SB750 rev. 00 Memory Type DDR3 Memory Size 4096 MBytes Channels Dual, (Unganged) Memory Frequency 669.0 MHz (3:10) CAS# latency (CL) 9.0 RAS# to CAS# delay (tRCD) 9 RAS# Precharge (tRP) 9 Cycle Time (tRAS) 24 Bank Cycle Time (tRC) 33 Command Rate (CR) 1T Uncore Frequency 2006.9 MHz Memory SPD ------------------------------------------------------------------------- DIMM # 1 SMBus address 0x50 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 2 SMBus address 0x51 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 1 SPD registers [...] DIMM # 2 SPD registers [...] Monitoring ------------------------------------------------------------------------- Mainboard Model M4A78T-E (0x000001F7 - 0x00A955E4) LPCIO ------------------------------------------------------------------------- LPCIO Vendor ITE LPCIO Model IT8720 LPCIO Vendor ID 0x90 LPCIO Chip ID 0x8720 LPCIO Revision ID 0x2 Config Mode I/O address 0x2E Config Mode LDN 0x4 Config Mode registers [...] Register space LPC, base address = 0x0290 Hardware Monitors ------------------------------------------------------------------------- Hardware monitor ITE IT87 Voltage 1 1.62 Volts [0x65] (VIN1) Voltage 2 1.15 Volts [0x48] (CPU VCORE) Voltage 3 5.03 Volts [0xBB] (+5V) Voltage 8 3.34 Volts [0xD1] (VBAT) Temperature 0 39°C (102°F) [0x27] (TMPIN0) Temperature 1 43°C (109°F) [0x2B] (TMPIN1) Fan 0 3096 RPM [0xDA] (FANIN0) Register space LPC, base address = 0x0290 [...] Hardware monitor AMD SB6xx/7xx Voltage 0 1.37 Volts [0x1D2] (CPU VCore) Voltage 1 3.50 Volts [0x27B] (CPU IO) Voltage 2 12.68 Volts [0x282] (+12V) Hardware monitor AMD Phenom II X2 550 Power 0 89.10 W (Processor) Temperature 0 35°C (94°F) [0x115] (Core #0) Temperature 1 35°C (94°F) [0x115] (Core #1)

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• Visual Studio 2010 Service Pack 1 And .NET Framework 4.0 Update

  - by Paulo Morgado

  As announced by Jason Zender in his blog post, Visual Studio 2010 Service Pack 1 is available for download for MSDN subscribers since March 8 and is available to the general public since March 10. Brian Harry provides information related to TFS and S. "Soma" Somasegar provides information on the latest Visual Studio 2010 enhancements. With this service pack for Visual Studio an update to the .NET Framework 4.0 is also released. For detailed information about these releases, please refer to the corresponding KB articles: Update for Microsoft .NET Framework 4 Description of Visual Studio 2010 Service Pack 1 Update: When I was upgrading from the Beta to the final release on Windows 7 Enterprise 64bit, the instalation hanged with Returning IDCANCEL. INSTALLMESSAGE_WARNING [Warning 1946.Property 'System.AppUserModel.ExcludeFromShowInNewInstall' for shortcut 'Manage Help Settings - ENU.lnk' could not be set.]. Canceling the installation didn’t work and I had to kill the setup.exe process. When reapplying it again, rollbacks were reported, so I reapplied it again – this time with succes.

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• How can unity-panel-service be disabled?

  - by Amos Annoy

  From the unity-panel-service manpages: DESCRIPTION The unity-panel-service program is normally started automatically by the Unity shell (which gets started as a compiz module) and is used to draw panels which can then be used for the global menu, or to hold indicators. How can the unity-panel-service be non-automatically started abnormally? In other words, how is it arbitrarily manually started and/or stopped? The manpage implication is that this can be done without stopping the Unity shell. This answer seems promising: Is it possible to restart the unity panel without restarting compiz? but ... not. The process can be killed from System Monitor but it restarts automatically. references: How can menu bars that require a right click be activated like Ubuntu versions <10.10? How do I disable the global application menu?

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• Using Cloud OER to Find Fusion Applications On-Premise Service Concrete WSDL URL by Rajesh Raheja

  - by JuergenKress

  In my previous post on Fusion Applications Integration, the Fusion Applications OER white paper explains Oracle Enterprise Repository (OER) usage in the applications context, assuming a dedicated OER for your Fusion Applications instance (whether cloud/SaaS or on-premise). Having a dedicated OER instance is recommended as it can provide customized service metadata and can be used for overall SOA governance in addition to simple service discovery. One of the common queries I get is how on-premise customers without a dedicated OER can find a concrete service WSDL URL for their specific environment using the cloud hosted OER instance. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: OER,SOA Governance,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Python script as a service on Ubuntu 11.10

  - by bugs99

  I am facing the following problem. I want to run a python script as a service on Ubuntu 11.10 system (already mentioned in the following link: Python service using Upstart on Ubuntu) I followed the steps mentioned in the above mentioned link, but i got the following error message in syslog: init: script main process (21826) terminated with status 1 Jun 8 16:59:55 bilbo kernel: [263012.984531] init: script main process ended, respawning Jun 8 16:59:55 bilbo kernel: [263013.044099] init: script main process (21827) terminated with status 1 The above two lines are getting repeated all the time. On saying sudo start script, I get the following: $ sudo start script script start/running, process 21826 Following is the content of my script.conf placed in /etc/init: description "Used to start python script as a service" author "bilbo" start on runlevel [2] stop on runlevel [06] exec python /home/bilbo/scripts/webserver.py respawn Please tell me what I am doing wrong? Do I have to change my python code as well?

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