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  • Java Web Application

    - by Mark R
    I am interested in creating a simple web application that will take in user input, convert it to an XML file and send the file to a database. Coding wise I feel I am okay, it is just the general setup and what implementation to use I am a bit unsure of. At the moment I have a JSP page containing a form, the user fills out the form and on submit a get method is sent to a servlet, in the servlet doGet() method the servlet is instantiating a java object and passing it the user inputted data. The java object then writes that data to an XML file and sends it to the database via REST. All I would be interested to know is if this the standard/optimal way of creating such a web application. Any and all feedback is appreciated. Thanks

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  • Numeric literals in sql server 2008

    - by costa
    What is the type that sql server assigns to the numeric literal: 2. , i.e. 2 followed by a dot? I was curious because: select convert(varchar(50), 2.) union all select convert(varchar(50), 2.0) returns: 2 2.0 which made me ask what's the difference between 2. and 2.0 type wise? Sql server seems to assign types to numeric literals depending on the number itself by finding the minimal storage type that can hold the number. A value of 1222333 is stored as int while 1152921504606846975 is stored as big int. thanks

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  • Is it practical to build a web site using strict XHTML and relying on CSS 100% for visual style?

    - by Micah
    I tend to take the academic approach all too often and adhere to strict principles in my development when the reality is that I could have finished the project sooner had I been a little less cautious. I'm looking to find the right amount of practicality. I want to take the "Zen" approach to designing a site which (in my words) says "Use HTML strictly for content structure, and let the CSS magic do the rest". How practical is this in reality? One of the issues I run into is that I want to develop (make functional) the site first, then come back in and design it later. I know structure-wise how I want the site to flow, but I haven't even begun playing with the CSS layout, graphics, or any of the other designy stuff. What is the right approach here?

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  • Quick guide to Oracle IRM 11g: Classification design

    - by Simon Thorpe
    Quick guide to Oracle IRM 11g indexThis is the final article in the quick guide to Oracle IRM. If you've followed everything prior you will now have a fully functional and tested Information Rights Management service. It doesn't matter if you've been following the 10g or 11g guide as this next article is common to both. ContentsWhy this is the most important part... Understanding the classification and standard rights model Identifying business use cases Creating an effective IRM classification modelOne single classification across the entire businessA context for each and every possible granular use caseWhat makes a good context? Deciding on the use of roles in the context Reviewing the features and security for context roles Summary Why this is the most important part...Now the real work begins, installing and getting an IRM system running is as simple as following instructions. However to actually have an IRM technology easily protecting your most sensitive information without interfering with your users existing daily work flows and be able to scale IRM across the entire business, requires thought into how confidential documents are created, used and distributed. This article is going to give you the information you need to ask the business the right questions so that you can deploy your IRM service successfully. The IRM team here at Oracle have over 10 years of experience in helping customers and it is important you understand the following to be successful in securing access to your most confidential information. Whatever you are trying to secure, be it mergers and acquisitions information, engineering intellectual property, health care documentation or financial reports. No matter what type of user is going to access the information, be they employees, contractors or customers, there are common goals you are always trying to achieve.Securing the content at the earliest point possible and do it automatically. Removing the dependency on the user to decide to secure the content reduces the risk of mistakes significantly and therefore results a more secure deployment. K.I.S.S. (Keep It Simple Stupid) Reduce complexity in the rights/classification model. Oracle IRM lets you make changes to access to documents even after they are secured which allows you to start with a simple model and then introduce complexity once you've understood how the technology is going to be used in the business. After an initial learning period you can review your implementation and start to make informed decisions based on user feedback and administration experience. Clearly communicate to the user, when appropriate, any changes to their existing work practice. You must make every effort to make the transition to sealed content as simple as possible. For external users you must help them understand why you are securing the documents and inform them the value of the technology to both your business and them. Before getting into the detail, I must pay homage to Martin White, Vice President of client services in SealedMedia, the company Oracle acquired and who created Oracle IRM. In the SealedMedia years Martin was involved with every single customer and was key to the design of certain aspects of the IRM technology, specifically the context model we will be discussing here. Listening carefully to customers and understanding the flexibility of the IRM technology, Martin taught me all the skills of helping customers build scalable, effective and simple to use IRM deployments. No matter how well the engineering department designed the software, badly designed and poorly executed projects can result in difficult to use and manage, and ultimately insecure solutions. The advice and information that follows was born with Martin and he's still delivering IRM consulting with customers and can be found at www.thinkers.co.uk. It is from Martin and others that Oracle not only has the most advanced, scalable and usable document security solution on the market, but Oracle and their partners have the most experience in delivering successful document security solutions. Understanding the classification and standard rights model The goal of any successful IRM deployment is to balance the increase in security the technology brings without over complicating the way people use secured content and avoid a significant increase in administration and maintenance. With Oracle it is possible to automate the protection of content, deploy the desktop software transparently and use authentication methods such that users can open newly secured content initially unaware the document is any different to an insecure one. That is until of course they attempt to do something for which they don't have any rights, such as copy and paste to an insecure application or try and print. Central to achieving this objective is creating a classification model that is simple to understand and use but also provides the right level of complexity to meet the business needs. In Oracle IRM the term used for each classification is a "context". A context defines the relationship between.A group of related documents The people that use the documents The roles that these people perform The rights that these people need to perform their role The context is the key to the success of Oracle IRM. It provides the separation of the role and rights of a user from the content itself. Documents are sealed to contexts but none of the rights, user or group information is stored within the content itself. Sealing only places information about the location of the IRM server that sealed it, the context applied to the document and a few other pieces of metadata that pertain only to the document. This important separation of rights from content means that millions of documents can be secured against a single classification and a user needs only one right assigned to be able to access all documents. If you have followed all the previous articles in this guide, you will be ready to start defining contexts to which your sensitive information will be protected. But before you even start with IRM, you need to understand how your own business uses and creates sensitive documents and emails. Identifying business use cases Oracle is able to support multiple classification systems, but usually there is one single initial need for the technology which drives a deployment. This need might be to protect sensitive mergers and acquisitions information, engineering intellectual property, financial documents. For this and every subsequent use case you must understand how users create and work with documents, to who they are distributed and how the recipients should interact with them. A successful IRM deployment should start with one well identified use case (we go through some examples towards the end of this article) and then after letting this use case play out in the business, you learn how your users work with content, how well your communication to the business worked and if the classification system you deployed delivered the right balance. It is at this point you can start rolling the technology out further. Creating an effective IRM classification model Once you have selected the initial use case you will address with IRM, you need to design a classification model that defines the access to secured documents within the use case. In Oracle IRM there is an inbuilt classification system called the "context" model. In Oracle IRM 11g it is possible to extend the server to support any rights classification model, but the majority of users who are not using an application integration (such as Oracle IRM within Oracle Beehive) are likely to be starting out with the built in context model. Before looking at creating a classification system with IRM, it is worth reviewing some recognized standards and methods for creating and implementing security policy. A very useful set of documents are the ISO 17799 guidelines and the SANS security policy templates. First task is to create a context against which documents are to be secured. A context consists of a group of related documents (all top secret engineering research), a list of roles (contributors and readers) which define how users can access documents and a list of users (research engineers) who have been given a role allowing them to interact with sealed content. Before even creating the first context it is wise to decide on a philosophy which will dictate the level of granularity, the question is, where do you start? At a department level? By project? By technology? First consider the two ends of the spectrum... One single classification across the entire business Imagine that instead of having separate contexts, one for engineering intellectual property, one for your financial data, one for human resources personally identifiable information, you create one context for all documents across the entire business. Whilst you may have immediate objections, there are some significant benefits in thinking about considering this. Document security classification decisions are simple. You only have one context to chose from! User provisioning is simple, just make sure everyone has a role in the only context in the business. Administration is very low, if you assign rights to groups from the business user repository you probably never have to touch IRM administration again. There are however some obvious downsides to this model.All users in have access to all IRM secured content. So potentially a sales person could access sensitive mergers and acquisition documents, if they can get their hands on a copy that is. You cannot delegate control of different documents to different parts of the business, this may not satisfy your regulatory requirements for the separation and delegation of duties. Changing a users role affects every single document ever secured. Even though it is very unlikely a business would ever use one single context to secure all their sensitive information, thinking about this scenario raises one very important point. Just having one single context and securing all confidential documents to it, whilst incurring some of the problems detailed above, has one huge value. Once secured, IRM protected content can ONLY be accessed by authorized users. Just think of all the sensitive documents in your business today, imagine if you could ensure that only everyone you trust could open them. Even if an employee lost a laptop or someone accidentally sent an email to the wrong recipient, only the right people could open that file. A context for each and every possible granular use case Now let's think about the total opposite of a single context design. What if you created a context for each and every single defined business need and created multiple contexts within this for each level of granularity? Let's take a use case where we need to protect engineering intellectual property. Imagine we have 6 different engineering groups, and in each we have a research department, a design department and manufacturing. The company information security policy defines 3 levels of information sensitivity... restricted, confidential and top secret. Then let's say that each group and department needs to define access to information from both internal and external users. Finally add into the mix that they want to review the rights model for each context every financial quarter. This would result in a huge amount of contexts. For example, lets just look at the resulting contexts for one engineering group. Q1FY2010 Restricted Internal - Engineering Group 1 - Research Q1FY2010 Restricted Internal - Engineering Group 1 - Design Q1FY2010 Restricted Internal - Engineering Group 1 - Manufacturing Q1FY2010 Restricted External- Engineering Group 1 - Research Q1FY2010 Restricted External - Engineering Group 1 - Design Q1FY2010 Restricted External - Engineering Group 1 - Manufacturing Q1FY2010 Confidential Internal - Engineering Group 1 - Research Q1FY2010 Confidential Internal - Engineering Group 1 - Design Q1FY2010 Confidential Internal - Engineering Group 1 - Manufacturing Q1FY2010 Confidential External - Engineering Group 1 - Research Q1FY2010 Confidential External - Engineering Group 1 - Design Q1FY2010 Confidential External - Engineering Group 1 - Manufacturing Q1FY2010 Top Secret Internal - Engineering Group 1 - Research Q1FY2010 Top Secret Internal - Engineering Group 1 - Design Q1FY2010 Top Secret Internal - Engineering Group 1 - Manufacturing Q1FY2010 Top Secret External - Engineering Group 1 - Research Q1FY2010 Top Secret External - Engineering Group 1 - Design Q1FY2010 Top Secret External - Engineering Group 1 - Manufacturing Now multiply the above by 6 for each engineering group, 18 contexts. You are then creating/reviewing another 18 every 3 months. After a year you've got 72 contexts. What would be the advantages of such a complex classification model? You can satisfy very granular rights requirements, for example only an authorized engineering group 1 researcher can create a top secret report for access internally, and his role will be reviewed on a very frequent basis. Your business may have very complex rights requirements and mapping this directly to IRM may be an obvious exercise. The disadvantages of such a classification model are significant...Huge administrative overhead. Someone in the business must manage, review and administrate each of these contexts. If the engineering group had a single administrator, they would have 72 classifications to reside over each year. From an end users perspective life will be very confusing. Imagine if a user has rights in just 6 of these contexts. They may be able to print content from one but not another, be able to edit content in 2 contexts but not the other 4. Such confusion at the end user level causes frustration and resistance to the use of the technology. Increased synchronization complexity. Imagine a user who after 3 years in the company ends up with over 300 rights in many different contexts across the business. This would result in long synchronization times as the client software updates all your offline rights. Hard to understand who can do what with what. Imagine being the VP of engineering and as part of an internal security audit you are asked the question, "What rights to researchers have to our top secret information?". In this complex model the answer is not simple, it would depend on many roles in many contexts. Of course this example is extreme, but it highlights that trying to build many barriers in your business can result in a nightmare of administration and confusion amongst users. In the real world what we need is a balance of the two. We need to seek an optimum number of contexts. Too many contexts are unmanageable and too few contexts does not give fine enough granularity. What makes a good context? Good context design derives mainly from how well you understand your business requirements to secure access to confidential information. Some customers I have worked with can tell me exactly the documents they wish to secure and know exactly who should be opening them. However there are some customers who know only of the government regulation that requires them to control access to certain types of information, they don't actually know where the documents are, how they are created or understand exactly who should have access. Therefore you need to know how to ask the business the right questions that lead to information which help you define a context. First ask these questions about a set of documentsWhat is the topic? Who are legitimate contributors on this topic? Who are the authorized readership? If the answer to any one of these is significantly different, then it probably merits a separate context. Remember that sealed documents are inherently secure and as such they cannot leak to your competitors, therefore it is better sealed to a broad context than not sealed at all. Simplicity is key here. Always revert to the first extreme example of a single classification, then work towards essential complexity. If there is any doubt, always prefer fewer contexts. Remember, Oracle IRM allows you to change your mind later on. You can implement a design now and continue to change and refine as you learn how the technology is used. It is easy to go from a simple model to a more complex one, it is much harder to take a complex model that is already embedded in the work practice of users and try to simplify it. It is also wise to take a single use case and address this first with the business. Don't try and tackle many different problems from the outset. Do one, learn from the process, refine it and then take what you have learned into the next use case, refine and continue. Once you have a good grasp of the technology and understand how your business will use it, you can then start rolling out the technology wider across the business. Deciding on the use of roles in the context Once you have decided on that first initial use case and a context to create let's look at the details you need to decide upon. For each context, identify; Administrative rolesBusiness owner, the person who makes decisions about who may or may not see content in this context. This is often the person who wanted to use IRM and drove the business purchase. They are the usually the person with the most at risk when sensitive information is lost. Point of contact, the person who will handle requests for access to content. Sometimes the same as the business owner, sometimes a trusted secretary or administrator. Context administrator, the person who will enact the decisions of the Business Owner. Sometimes the point of contact, sometimes a trusted IT person. Document related rolesContributors, the people who create and edit documents in this context. Reviewers, the people who are involved in reviewing documents but are not trusted to secure information to this classification. This role is not always necessary. (See later discussion on Published-work and Work-in-Progress) Readers, the people who read documents from this context. Some people may have several of the roles above, which is fine. What you are trying to do is understand and define how the business interacts with your sensitive information. These roles obviously map directly to roles available in Oracle IRM. Reviewing the features and security for context roles At this point we have decided on a classification of information, understand what roles people in the business will play when administrating this classification and how they will interact with content. The final piece of the puzzle in getting the information for our first context is to look at the permissions people will have to sealed documents. First think why are you protecting the documents in the first place? It is to prevent the loss of leaking of information to the wrong people. To control the information, making sure that people only access the latest versions of documents. You are not using Oracle IRM to prevent unauthorized people from doing legitimate work. This is an important point, with IRM you can erect many barriers to prevent access to content yet too many restrictions and authorized users will often find ways to circumvent using the technology and end up distributing unprotected originals. Because IRM is a security technology, it is easy to get carried away restricting different groups. However I would highly recommend starting with a simple solution with few restrictions. Ensure that everyone who reasonably needs to read documents can do so from the outset. Remember that with Oracle IRM you can change rights to content whenever you wish and tighten security. Always return to the fact that the greatest value IRM brings is that ONLY authorized users can access secured content, remember that simple "one context for the entire business" model. At the start of the deployment you really need to aim for user acceptance and therefore a simple model is more likely to succeed. As time passes and users understand how IRM works you can start to introduce more restrictions and complexity. Another key aspect to focus on is handling exceptions. If you decide on a context model where engineering can only access engineering information, and sales can only access sales data. Act quickly when a sales manager needs legitimate access to a set of engineering documents. Having a quick and effective process for permitting other people with legitimate needs to obtain appropriate access will be rewarded with acceptance from the user community. These use cases can often be satisfied by integrating IRM with a good Identity & Access Management technology which simplifies the process of assigning users the correct business roles. The big print issue... Printing is often an issue of contention, users love to print but the business wants to ensure sensitive information remains in the controlled digital world. There are many cases of physical document loss causing a business pain, it is often overlooked that IRM can help with this issue by limiting the ability to generate physical copies of digital content. However it can be hard to maintain a balance between security and usability when it comes to printing. Consider the following points when deciding about whether to give print rights. Oracle IRM sealed documents can contain watermarks that expose information about the user, time and location of access and the classification of the document. This information would reside in the printed copy making it easier to trace who printed it. Printed documents are slower to distribute in comparison to their digital counterparts, so time sensitive information in printed format may present a lower risk. Print activity is audited, therefore you can monitor and react to users abusing print rights. Summary In summary it is important to think carefully about the way you create your context model. As you ask the business these questions you may get a variety of different requirements. There may be special projects that require a context just for sensitive information created during the lifetime of the project. There may be a department that requires all information in the group is secured and you might have a few senior executives who wish to use IRM to exchange a small number of highly sensitive documents with a very small number of people. Oracle IRM, with its very flexible context classification system, can support all of these use cases. The trick is to introducing the complexity to deliver them at the right level. In another article i'm working on I will go through some examples of how Oracle IRM might map to existing business use cases. But for now, this article covers all the important questions you need to get your IRM service deployed and successfully protecting your most sensitive information.

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  • Measuring Social Media Efforts

    - by David Dorf
    So you're on the bandwagon and you've created a Facebook page, you're tweeting everyday, and maybe you've even got a YouTube channel. Now what? After you put any program in place, you need to measure, set new goals, then execute and this is no different. But how does one measure social media efforts? First, I guess we need some goals. Typical ones might be to acquire customers, engage them, then convert them. So that translates to: Increase Facebook fans and Twitter followers Increase comments/posting and retweets Increase redemption of offers via Facebook and Twitter Counting fans and followers is easy, and tracking the redemption of coupons isn't that hard either, but measuring engagement is a tough one. How do you know whether your fans are reading your posts, and whether your posts have any meaning to them? For Facebook, the fan page administrator has access to analytics called Facebook Insights. There you can check weekly metrics such as total fans, new fans, lost fans, demographics of fans, number of postings, numbers clicks, etc. Not nearly as comprehensive as Google Analytics, but well on its way. For Twitter, getting information is a little tougher. Again, its easy to track followers and you can use tools like TweetMeme to encourage and track retweets. An interesting website called WeFollow tries to measure influence for certain topics. For example, the top three influencers for the topic "retail" are retailweek, retailwire, and retailerdaily. Other notables are #10 BestBuy, #11 GapOfficial, #12 JeffPR, and #17 OracleRetail. I assume influence is calculated based on number of followers, number of retweets, frequency of tweets, and perhaps depth of dialogs. If you want to get serious about monitoring and measuring social marketing efforts, you'd be wise to invest in a strong tool. Several are listed on this wiki, including big ones like Radian6, Nielsen, Omniture, and Buzzient. Buzzient might be particularly interesting because its integrated with Oracle CRM OnDemand -- see the demo. As always, I'm interested in hearing how others approach goal setting and monitoring of social media efforts, so feel free to post comments.

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  • One National Team One Event &ndash; SharePoint Saturday Kansas City

    - by MOSSLover
    I wasn’t expect to run an event from 1,000 miles away, but some stuff happened you know like it does and I opted in.  It was really weird, because people asked why are you living in NJ and running Kansas City?  I did move, but it was like my baby and Karthik didn’t have the ability to do it this year.  I found it really challenging, because I could not physically be in Kansas City.  At first I was freaking out and Lee Brandt, Brian Laird, and Chris Geier offered to help.  Somehow I couldn’t come the day of the event.  Time-wise it just didn’t work out.  I could do all the leg work prior to the event, but weekends just were not good.  I was going to be in DC until March or April on the weekdays, so leaving that weekend was too tough.  As it worked out Lee was my eyes and ears for the venue.  Brian was the sponsor and prize box coordinator if anyone needed to send items.  Lee also helped Brian the day of the event move all the boxes.  I did everything we could do electronically, such as get the sponsors coordinate with Michael Lotter on invoicing and getting the speakers, posting the submissions, budgeting the money, setting up a speaker dinner by phone, plus all that other stuff you do behind the scenes.  Chris was there to help Lee and Brian the day of the event and help us out with the speaker dinner.  Karthik finally got back from India and he was there the night before getting the folders together and the signs and stuffing it all.  Jason Gallicchio also helped me out (my cohort for SPS NYC) as he did the schedule and helped with posting the speakers abstracts and so did Chris Geier by posting the bios.  The lot of them enlisted a few other monkeys to help out.  It was the weirdest thing I’ve ever seen, but it worked.  Around 100+ attendees ended up showing and I hear it was  a great event.  Jason, Michael, Chris, Karthik, Brian, and Lee are not all from the same area, but they helped me out in bringing this event together.  It was a national SharePoint Saturday team that brought together a specific local event for Kansas City.  It’s like a metaphor for the entire SharePoint Community.  We help our own kind out we don’t let me fail.  I know Lee and Brian aren’t technically SharePoint People they are honorary SharePoint Community Members.  Thanks everyone for the support and help in bringing this event together.  Technorati Tags: SharePoint Saturday,SPS KC,SharePoint,SharePoint Saturday Kanas City,Kansas City

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  • How to find and fix performance problems in ORM powered applications

    - by FransBouma
    Once in a while we get requests about how to fix performance problems with our framework. As it comes down to following the same steps and looking into the same things every single time, I decided to write a blogpost about it instead, so more people can learn from this and solve performance problems in their O/R mapper powered applications. In some parts it's focused on LLBLGen Pro but it's also usable for other O/R mapping frameworks, as the vast majority of performance problems in O/R mapper powered applications are not specific for a certain O/R mapper framework. Too often, the developer looks at the wrong part of the application, trying to fix what isn't a problem in that part, and getting frustrated that 'things are so slow with <insert your favorite framework X here>'. I'm in the O/R mapper business for a long time now (almost 10 years, full time) and as it's a small world, we O/R mapper developers know almost all tricks to pull off by now: we all know what to do to make task ABC faster and what compromises (because there are almost always compromises) to deal with if we decide to make ABC faster that way. Some O/R mapper frameworks are faster in X, others in Y, but you can be sure the difference is mainly a result of a compromise some developers are willing to deal with and others aren't. That's why the O/R mapper frameworks on the market today are different in many ways, even though they all fetch and save entities from and to a database. I'm not suggesting there's no room for improvement in today's O/R mapper frameworks, there always is, but it's not a matter of 'the slowness of the application is caused by the O/R mapper' anymore. Perhaps query generation can be optimized a bit here, row materialization can be optimized a bit there, but it's mainly coming down to milliseconds. Still worth it if you're a framework developer, but it's not much compared to the time spend inside databases and in user code: if a complete fetch takes 40ms or 50ms (from call to entity object collection), it won't make a difference for your application as that 10ms difference won't be noticed. That's why it's very important to find the real locations of the problems so developers can fix them properly and don't get frustrated because their quest to get a fast, performing application failed. Performance tuning basics and rules Finding and fixing performance problems in any application is a strict procedure with four prescribed steps: isolate, analyze, interpret and fix, in that order. It's key that you don't skip a step nor make assumptions: these steps help you find the reason of a problem which seems to be there, and how to fix it or leave it as-is. Skipping a step, or when you assume things will be bad/slow without doing analysis will lead to the path of premature optimization and won't actually solve your problems, only create new ones. The most important rule of finding and fixing performance problems in software is that you have to understand what 'performance problem' actually means. Most developers will say "when a piece of software / code is slow, you have a performance problem". But is that actually the case? If I write a Linq query which will aggregate, group and sort 5 million rows from several tables to produce a resultset of 10 rows, it might take more than a couple of milliseconds before that resultset is ready to be consumed by other logic. If I solely look at the Linq query, the code consuming the resultset of the 10 rows and then look at the time it takes to complete the whole procedure, it will appear to me to be slow: all that time taken to produce and consume 10 rows? But if you look closer, if you analyze and interpret the situation, you'll see it does a tremendous amount of work, and in that light it might even be extremely fast. With every performance problem you encounter, always do realize that what you're trying to solve is perhaps not a technical problem at all, but a perception problem. The second most important rule you have to understand is based on the old saying "Penny wise, Pound Foolish": the part which takes e.g. 5% of the total time T for a given task isn't worth optimizing if you have another part which takes a much larger part of the total time T for that same given task. Optimizing parts which are relatively insignificant for the total time taken is not going to bring you better results overall, even if you totally optimize that part away. This is the core reason why analysis of the complete set of application parts which participate in a given task is key to being successful in solving performance problems: No analysis -> no problem -> no solution. One warning up front: hunting for performance will always include making compromises. Fast software can be made maintainable, but if you want to squeeze as much performance out of your software, you will inevitably be faced with the dilemma of compromising one or more from the group {readability, maintainability, features} for the extra performance you think you'll gain. It's then up to you to decide whether it's worth it. In almost all cases it's not. The reason for this is simple: the vast majority of performance problems can be solved by implementing the proper algorithms, the ones with proven Big O-characteristics so you know the performance you'll get plus you know the algorithm will work. The time taken by the algorithm implementing code is inevitable: you already implemented the best algorithm. You might find some optimizations on the technical level but in general these are minor. Let's look at the four steps to see how they guide us through the quest to find and fix performance problems. Isolate The first thing you need to do is to isolate the areas in your application which are assumed to be slow. For example, if your application is a web application and a given page is taking several seconds or even minutes to load, it's a good candidate to check out. It's important to start with the isolate step because it allows you to focus on a single code path per area with a clear begin and end and ignore the rest. The rest of the steps are taken per identified problematic area. Keep in mind that isolation focuses on tasks in an application, not code snippets. A task is something that's started in your application by either another task or the user, or another program, and has a beginning and an end. You can see a task as a piece of functionality offered by your application.  Analyze Once you've determined the problem areas, you have to perform analysis on the code paths of each area, to see where the performance problems occur and which areas are not the problem. This is a multi-layered effort: an application which uses an O/R mapper typically consists of multiple parts: there's likely some kind of interface (web, webservice, windows etc.), a part which controls the interface and business logic, the O/R mapper part and the RDBMS, all connected with either a network or inter-process connections provided by the OS or other means. Each of these parts, including the connectivity plumbing, eat up a part of the total time it takes to complete a task, e.g. load a webpage with all orders of a given customer X. To understand which parts participate in the task / area we're investigating and how much they contribute to the total time taken to complete the task, analysis of each participating task is essential. Start with the code you wrote which starts the task, analyze the code and track the path it follows through your application. What does the code do along the way, verify whether it's correct or not. Analyze whether you have implemented the right algorithms in your code for this particular area. Remember we're looking at one area at a time, which means we're ignoring all other code paths, just the code path of the current problematic area, from begin to end and back. Don't dig in and start optimizing at the code level just yet. We're just analyzing. If your analysis reveals big architectural stupidity, it's perhaps a good idea to rethink the architecture at this point. For the rest, we're analyzing which means we collect data about what could be wrong, for each participating part of the complete application. Reviewing the code you wrote is a good tool to get deeper understanding of what is going on for a given task but ultimately it lacks precision and overview what really happens: humans aren't good code interpreters, computers are. We therefore need to utilize tools to get deeper understanding about which parts contribute how much time to the total task, triggered by which other parts and for example how many times are they called. There are two different kind of tools which are necessary: .NET profilers and O/R mapper / RDBMS profilers. .NET profiling .NET profilers (e.g. dotTrace by JetBrains or Ants by Red Gate software) show exactly which pieces of code are called, how many times they're called, and the time it took to run that piece of code, at the method level and sometimes even at the line level. The .NET profilers are essential tools for understanding whether the time taken to complete a given task / area in your application is consumed by .NET code, where exactly in your code, the path to that code, how many times that code was called by other code and thus reveals where hotspots are located: the areas where a solution can be found. Importantly, they also reveal which areas can be left alone: remember our penny wise pound foolish saying: if a profiler reveals that a group of methods are fast, or don't contribute much to the total time taken for a given task, ignore them. Even if the code in them is perhaps complex and looks like a candidate for optimization: you can work all day on that, it won't matter.  As we're focusing on a single area of the application, it's best to start profiling right before you actually activate the task/area. Most .NET profilers support this by starting the application without starting the profiling procedure just yet. You navigate to the particular part which is slow, start profiling in the profiler, in your application you perform the actions which are considered slow, and afterwards you get a snapshot in the profiler. The snapshot contains the data collected by the profiler during the slow action, so most data is produced by code in the area to investigate. This is important, because it allows you to stay focused on a single area. O/R mapper and RDBMS profiling .NET profilers give you a good insight in the .NET side of things, but not in the RDBMS side of the application. As this article is about O/R mapper powered applications, we're also looking at databases, and the software making it possible to consume the database in your application: the O/R mapper. To understand which parts of the O/R mapper and database participate how much to the total time taken for task T, we need different tools. There are two kind of tools focusing on O/R mappers and database performance profiling: O/R mapper profilers and RDBMS profilers. For O/R mapper profilers, you can look at LLBLGen Prof by hibernating rhinos or the Linq to Sql/LLBLGen Pro profiler by Huagati. Hibernating rhinos also have profilers for other O/R mappers like NHibernate (NHProf) and Entity Framework (EFProf) and work the same as LLBLGen Prof. For RDBMS profilers, you have to look whether the RDBMS vendor has a profiler. For example for SQL Server, the profiler is shipped with SQL Server, for Oracle it's build into the RDBMS, however there are also 3rd party tools. Which tool you're using isn't really important, what's important is that you get insight in which queries are executed during the task / area we're currently focused on and how long they took. Here, the O/R mapper profilers have an advantage as they collect the time it took to execute the query from the application's perspective so they also collect the time it took to transport data across the network. This is important because a query which returns a massive resultset or a resultset with large blob/clob/ntext/image fields takes more time to get transported across the network than a small resultset and a database profiler doesn't take this into account most of the time. Another tool to use in this case, which is more low level and not all O/R mappers support it (though LLBLGen Pro and NHibernate as well do) is tracing: most O/R mappers offer some form of tracing or logging system which you can use to collect the SQL generated and executed and often also other activity behind the scenes. While tracing can produce a tremendous amount of data in some cases, it also gives insight in what's going on. Interpret After we've completed the analysis step it's time to look at the data we've collected. We've done code reviews to see whether we've done anything stupid and which parts actually take place and if the proper algorithms have been implemented. We've done .NET profiling to see which parts are choke points and how much time they contribute to the total time taken to complete the task we're investigating. We've performed O/R mapper profiling and RDBMS profiling to see which queries were executed during the task, how many queries were generated and executed and how long they took to complete, including network transportation. All this data reveals two things: which parts are big contributors to the total time taken and which parts are irrelevant. Both aspects are very important. The parts which are irrelevant (i.e. don't contribute significantly to the total time taken) can be ignored from now on, we won't look at them. The parts which contribute a lot to the total time taken are important to look at. We now have to first look at the .NET profiler results, to see whether the time taken is consumed in our own code, in .NET framework code, in the O/R mapper itself or somewhere else. For example if most of the time is consumed by DbCommand.ExecuteReader, the time it took to complete the task is depending on the time the data is fetched from the database. If there was just 1 query executed, according to tracing or O/R mapper profilers / RDBMS profilers, check whether that query is optimal, uses indexes or has to deal with a lot of data. Interpret means that you follow the path from begin to end through the data collected and determine where, along the path, the most time is contributed. It also means that you have to check whether this was expected or is totally unexpected. My previous example of the 10 row resultset of a query which groups millions of rows will likely reveal that a long time is spend inside the database and almost no time is spend in the .NET code, meaning the RDBMS part contributes the most to the total time taken, the rest is compared to that time, irrelevant. Considering the vastness of the source data set, it's expected this will take some time. However, does it need tweaking? Perhaps all possible tweaks are already in place. In the interpret step you then have to decide that further action in this area is necessary or not, based on what the analysis results show: if the analysis results were unexpected and in the area where the most time is contributed to the total time taken is room for improvement, action should be taken. If not, you can only accept the situation and move on. In all cases, document your decision together with the analysis you've done. If you decide that the perceived performance problem is actually expected due to the nature of the task performed, it's essential that in the future when someone else looks at the application and starts asking questions you can answer them properly and new analysis is only necessary if situations changed. Fix After interpreting the analysis results you've concluded that some areas need adjustment. This is the fix step: you're actively correcting the performance problem with proper action targeted at the real cause. In many cases related to O/R mapper powered applications it means you'll use different features of the O/R mapper to achieve the same goal, or apply optimizations at the RDBMS level. It could also mean you apply caching inside your application (compromise memory consumption over performance) to avoid unnecessary re-querying data and re-consuming the results. After applying a change, it's key you re-do the analysis and interpretation steps: compare the results and expectations with what you had before, to see whether your actions had any effect or whether it moved the problem to a different part of the application. Don't fall into the trap to do partly analysis: do the full analysis again: .NET profiling and O/R mapper / RDBMS profiling. It might very well be that the changes you've made make one part faster but another part significantly slower, in such a way that the overall problem hasn't changed at all. Performance tuning is dealing with compromises and making choices: to use one feature over the other, to accept a higher memory footprint, to go away from the strict-OO path and execute queries directly onto the RDBMS, these are choices and compromises which will cross your path if you want to fix performance problems with respect to O/R mappers or data-access and databases in general. In most cases it's not a big issue: alternatives are often good choices too and the compromises aren't that hard to deal with. What is important is that you document why you made a choice, a compromise: which analysis data, which interpretation led you to the choice made. This is key for good maintainability in the years to come. Most common performance problems with O/R mappers Below is an incomplete list of common performance problems related to data-access / O/R mappers / RDBMS code. It will help you with fixing the hotspots you found in the interpretation step. SELECT N+1: (Lazy-loading specific). Lazy loading triggered performance bottlenecks. Consider a list of Orders bound to a grid. You have a Field mapped onto a related field in Order, Customer.CompanyName. Showing this column in the grid will make the grid fetch (indirectly) for each row the Customer row. This means you'll get for the single list not 1 query (for the orders) but 1+(the number of orders shown) queries. To solve this: use eager loading using a prefetch path to fetch the customers with the orders. SELECT N+1 is easy to spot with an O/R mapper profiler or RDBMS profiler: if you see a lot of identical queries executed at once, you have this problem. Prefetch paths using many path nodes or sorting, or limiting. Eager loading problem. Prefetch paths can help with performance, but as 1 query is fetched per node, it can be the number of data fetched in a child node is bigger than you think. Also consider that data in every node is merged on the client within the parent. This is fast, but it also can take some time if you fetch massive amounts of entities. If you keep fetches small, you can use tuning parameters like the ParameterizedPrefetchPathThreshold setting to get more optimal queries. Deep inheritance hierarchies of type Target Per Entity/Type. If you use inheritance of type Target per Entity / Type (each type in the inheritance hierarchy is mapped onto its own table/view), fetches will join subtype- and supertype tables in many cases, which can lead to a lot of performance problems if the hierarchy has many types. With this problem, keep inheritance to a minimum if possible, or switch to a hierarchy of type Target Per Hierarchy, which means all entities in the inheritance hierarchy are mapped onto the same table/view. Of course this has its own set of drawbacks, but it's a compromise you might want to take. Fetching massive amounts of data by fetching large lists of entities. LLBLGen Pro supports paging (and limiting the # of rows returned), which is often key to process through large sets of data. Use paging on the RDBMS if possible (so a query is executed which returns only the rows in the page requested). When using paging in a web application, be sure that you switch server-side paging on on the datasourcecontrol used. In this case, paging on the grid alone is not enough: this can lead to fetching a lot of data which is then loaded into the grid and paged there. Keep note that analyzing queries for paging could lead to the false assumption that paging doesn't occur, e.g. when the query contains a field of type ntext/image/clob/blob and DISTINCT can't be applied while it should have (e.g. due to a join): the datareader will do DISTINCT filtering on the client. this is a little slower but it does perform paging functionality on the data-reader so it won't fetch all rows even if the query suggests it does. Fetch massive amounts of data because blob/clob/ntext/image fields aren't excluded. LLBLGen Pro supports field exclusion for queries. You can exclude fields (also in prefetch paths) per query to avoid fetching all fields of an entity, e.g. when you don't need them for the logic consuming the resultset. Excluding fields can greatly reduce the amount of time spend on data-transport across the network. Use this optimization if you see that there's a big difference between query execution time on the RDBMS and the time reported by the .NET profiler for the ExecuteReader method call. Doing client-side aggregates/scalar calculations by consuming a lot of data. If possible, try to formulate a scalar query or group by query using the projection system or GetScalar functionality of LLBLGen Pro to do data consumption on the RDBMS server. It's far more efficient to process data on the RDBMS server than to first load it all in memory, then traverse the data in-memory to calculate a value. Using .ToList() constructs inside linq queries. It might be you use .ToList() somewhere in a Linq query which makes the query be run partially in-memory. Example: var q = from c in metaData.Customers.ToList() where c.Country=="Norway" select c; This will actually fetch all customers in-memory and do an in-memory filtering, as the linq query is defined on an IEnumerable<T>, and not on the IQueryable<T>. Linq is nice, but it can often be a bit unclear where some parts of a Linq query might run. Fetching all entities to delete into memory first. To delete a set of entities it's rather inefficient to first fetch them all into memory and then delete them one by one. It's more efficient to execute a DELETE FROM ... WHERE query on the database directly to delete the entities in one go. LLBLGen Pro supports this feature, and so do some other O/R mappers. It's not always possible to do this operation in the context of an O/R mapper however: if an O/R mapper relies on a cache, these kind of operations are likely not supported because they make it impossible to track whether an entity is actually removed from the DB and thus can be removed from the cache. Fetching all entities to update with an expression into memory first. Similar to the previous point: it is more efficient to update a set of entities directly with a single UPDATE query using an expression instead of fetching the entities into memory first and then updating the entities in a loop, and afterwards saving them. It might however be a compromise you don't want to take as it is working around the idea of having an object graph in memory which is manipulated and instead makes the code fully aware there's a RDBMS somewhere. Conclusion Performance tuning is almost always about compromises and making choices. It's also about knowing where to look and how the systems in play behave and should behave. The four steps I provided should help you stay focused on the real problem and lead you towards the solution. Knowing how to optimally use the systems participating in your own code (.NET framework, O/R mapper, RDBMS, network/services) is key for success as well as knowing what's going on inside the application you built. I hope you'll find this guide useful in tracking down performance problems and dealing with them in a useful way.  

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  • Speech Recognition

    - by DesigningCode
    Today I was asked to write a wee application for someone so that they could turn pages on their ebooks without having to reach for their keyboard or mouse… that way they could do craft or knit or whatever they are doing while they are reading. I vaguely remember that windows has something built in, but have never really played with it before.   I have in the past turned on the screen reader and impressed my kids by making the computer saying “amusing” phrases along the lines of “Zac has a smelly bum”. So instead of firing up Visual Studio and getting stuck into the juciy task of writing a speech recognition program…. I typed “speech recognition” into the start menu of my windows 7 computer.   And wow!  I’ve been playing with it for the last 40 minutes or so and have been most impressed.   Dictation wise it certainly misses stuff or gets the wrong words, but I did the training and it certainly improved. But what I’m enjoying is controlling windows. for instance, to start this blog entry  I said “Open Writer”  and it worked no problem.    In fact after I muddled my way through getting going with speech recognition I enjoyed saying “Open notepad” … “close”  over and over again. It allows you to click anywhere on the screen, just say “mousegrid”   and a 1-9 numbered grid comes up,  say a number and it puts a smaller 1-9 numbered grid, and you hone in, till the middle square is on a place you want to click, then you say “click” or “double click”.  if you want to enter a key, say “Press Tab”  for example.   inside programs it understands menu entries.  In fact, while writing this I just said “File”  “Save” and it happily saved. I think I will play around with this for a while more and try it out in visual studio.   Might be quite good for being able to do menu entries instead of grabbing for my mouse…. can keep my hands on the keyboard. ok, wasn’t the first post I wanted to do on geeks with blogs! but hey…   will do some techy posts soon.

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  • MVVM Light Toolkit V3 SP1 for Windows Phone 7

    - by Laurent Bugnion
    He he I start to sound like Microsoft… Anyway… I just released a service pack (SP1) for MVVM Light Toolkit V3. Why? Well mostly because I worked a bit more with the Windows Phone 7 tools that were released at MIX0, and I noticed a few things that could be better in the Windows Phone 7 template. Also, I only found out at MIX that you can actually install custom project templates for Visual Studio Express. For some reason I thought it was not possible. The best way to solve these issues is through a service pack, which consists of a few zip files. Simply follow the instructions on the “Installing Manually” page. You can go ahead and overwrite the files that were installed with V3, all the file structure and names are exactly the same. What? So what do you get in this service pack that was not already in V3? (for more info about what’s new in V3, check the What’s New page). Project and Item templates for Visual Studio 10 Express (phone edition). Unzip these files in your “My Documents” folder, and you can now create a new MVVM Light application in the WinPhone7 version of Visual Studio 2010 Express. Signed assemblies: All the assemblies are now signed, which is a requirement in certain build configurations. XML documentation files: Thanks to Matt Casto for pinging me and reminding me that I had forgotten to include them (doh). New and improved Windows Phone 7 assemblies and templates: This one deserves its own section (see below). What was wrong with the old Silverlight 3 assemblies in Windows Phone 7 projects? It was kind of weird. Functionality wise, it was working just right. However, if you noticed, the EventToCommand behavior was not visible in the Assets tab of Expression Blend, under Behaviors, where it should normally have been. The reason was that even though the Windows Phone 7 is using Silverlight 3, the System.Windows.Interactivity that Blend was expecting is the version that is normally used in Silverlight 4. Yeah, I know, it’s weird. This led me to create a specific version of these assemblies for the phone. The assemblies are located into C:\Program Files\Laurent Bugnion (GalaSoft)\Mvvm Light Toolkit\Binaries\WP7. There are 3 DLLs: GalaSoft.MvvmLight.WP7.dll with RelayCommand, Messenger and ViewModelBase GalaSoft.MvvmLight.Extras.WP7.dll with EventToCommand and DispatcherHelper System.Windows.Interactivity.dll which is the same DLL installed in the Blend SDK, and which is needed for the EventToCommand behavior to work. Happy coding! That’s all! Download and install the service pack according to the instructions on the Installation page, and create your first MVVM Light application for the phone (a blog post will follow later with more details).   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • On Turning 30&hellip;

    - by MOSSLover
    I know I am not a wise old sage like some people in the community.  I just turned 30 however I feel like all my years looking back have changed me.  My collective experiences and thoughts have given me a different perspective on life recently.  Seven months ago my head was in a gutter and since then a lot of things have happened.  I was always the weird kid in the corner reading Star Trek books.  When I was in elementary school I thought that kids would throw me birthday parties out of pity because I was the poor kid who everyone hated.  I am no longer that person.  I realized that during the worst possible period between my 29th and 30th year when I hit rock bottom.  You all know the insane story as I’ve told it two billion times over.  Honestly it was the best thing that ever happened to me in my life time, because many things would not have happened.  My friends came through for me at every given moment people from all over were checking up on me all over the world.  I fell and I landed on a bunch of people it was awesome.  I landed on family and friends who I thought I was never close enough to talk about these things.  They helped me realize I had a ton of unfulfilled dreams.  I got to move to New York City one of the greatest cities in the universe.  I got to do whatever I wanted without judgment from anyone.  I got to meet some great people at a few meetup groups in the past few months.  I got to meet an awesome person that I have been dating for 3 months.  I am trying to run for the 8 billionth time and keep up with it.  I got to go to Europe and next week for the first time New Orleans.  I got renewed for MVP for 2012.  I am grateful for all the people and things in my life.  I understand that sometimes when things seem bad you can always seek friends and family.  They will always help me.  I have to learn to lean on people sometimes just how they occasionally lean on me.  That is the biggest thing I have learned from the decade of 20 to 30.  I hope that 30 to 40 will be the best decade.  I hope that I can continue to grow.  I will catch you all later. Technorati Tags: Turning 30,Wisdom

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  • 10 steps to enable &lsquo;Anonymous Access&rsquo; for your SharePoint 2010 site

    - by KunaalKapoor
    What’s Anonymous Access? Anonymous access to your SharePoint site enables all visitors to view your SharePoint site anonymously without having to log in. With this blog I’d like to go through an easy step wise procedure to enable/set up anonymous access. Before you actually enable anonymous access on the site, you’ll have to change some settings at the web app level. So let’s start with that: Prerequisite(s): 1. A hosted SharePoint 2010 farm/server. 2. An existing SharePoint site. I just thought I’d mention the above pre-reqs, since the steps mentioned below would’nt be valid or a different type of a site. Step 1: In Central Administration, under Application Management, click on the Manage web applications. Step 2: Now select the site you want to enable anonymous access and click on the Authentication Providers icon. Step 3: On the modal window click on the Default zone. Step 4: Now under the Edit Authentication section, check Enable anonymous access and click Save. This is basically to make the Anonymous Access authentication mechanism available at the web app level @ IIS. Now, web application will allow anonymous access to be set. 5. Going back to Web Application Management click on the Anonymous Policy icon. Step 6: Also before we proceed any further, under the Anonymous Access Restrictions (@ web app mgmt.) select your Zone and set the Permissions to None – No policy and click Save. Step 7:  Now lets navigate to your top level site collection for the web application. Click the Site Actions > Site Settings. Under Users and Permissions click Site permissions. Step 8: Under Users and Permissions, click on Site Permissions. Step 9: Under the Edit tab, click on Anonymous Access. Step 10: Choose whether you want Anonymous users to have access to the entire Web site or to lists and libraries only, and then click on OK. You should now be able to see the view as below under your permissions Also keep in mind: If you are trying to access the site from a browser within the domain, then you’ll need to change some browser settings to see the after affects. Normally this is because the browsers (Internet Explorer) is set to log in automatically to intranet zone only , not sure if you have explicitly changed the zones and added it to trusted sites. If this is from a box within your domain please try to access the site by temporarily changing the Internet Explorer setting to Anonymous Logon on the zone that the site is added example "Intranet" and try . You will find the same settings by clicking on Tools > Internet Options > Security Tab.

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  • Should I be using a JavaScript SPA designed when security is important

    - by ryanzec
    I asked something kind of similar on stackoverflow with a particular piece of code however I want to try to ask this in a broader sense. So I have this web application that I have started to write in backbone using a Single Page Architecture (SPA) however I am starting to second guess myself because of security. Now we are not storing and sending credit card information or anything like that through this web application but we are storing sensitive information that people are uploading to us and will have the ability to re-download too. The obviously security concern that I have with JavaScript is that you can't trust anything that comes from JavaScript however in a Backbone SPA application, everything is being sent through JavaScript. There are two security features that I will have to build in JavaScript; permissions and authentication. The authentication piece is just me override the Backbone.Router.prototype.navigate method to check the fragment it is trying to load and if the JavaScript application.session.loggedIn is not set to true (and they are not viewing a none authenticated page), they are redirected to the login page automatically. The user could easily modify application.session.loggedIn to equal true (or modify Backbone.Router.prototype.navigate method) but then they would also have to not so easily dynamically embedded a link into the page (or modify a current one) that has the proper classes, data-* attributes, and href values to then load a page that should only be loaded when they user has logged in (and has the permissions). So I have an acl object that deals with the permissions stuff. All someone would have to do to view pages or parts of pages they should not be able to is to call acl.addPermission(resource, permission) with the proper permissions or modify the acl.hasPermission() to always return true and then navigate away and then back to the page. Now certain things is EMCAScript 5 like Object.seal() or Object.freeze() would help with some of this however we have to support IE 8 which does not support those pieces of functionality. Now the REST API also performs security checks on every request so technically even if they are able to see parts of the interface that they should not be able to, they still should not be able to actually affect any data. The main benefits for me in developing a JavaScript SPA application is that the application is a lot more responsive since it is only transferring the minimum amount of JSON data for the requested action and performing the minimum amount of work too. There are also other things that I think are beneficial like you are going to have to develop an API for the data (which is good if you want expand your application to different platforms/technologies) or their is more of a separation between front-end and back-end however if security is a concern, it is really wise to go down the road of a JavaScript SPA application for the front-end?

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  • Simple tips to design a Customer Journey Map

    - by Isabel F. Peñuelas
    “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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  • When should complexity be removed?

    - by ElGringoGrande
    Prematurely introducing complexity by implementing design patterns before they are needed is not good practice. But if you follow all (or even most of) the SOLID principles and use common design patterns you will introduce some complexity as features and requirements are added or changed to keep your design as maintainable and flexible as needed. However once that complexity is introduced and working like a champ when do you removed it? Example. I have an application written for a client. When originally created there where several ways to give raises to employees. I used the strategy pattern and factory to keep the whole process nice and clean. Over time certain raise methods where added or removed by the application owner. Time passes and new owner takes over. This new owner is hard nosed, keeps everything simple and only has one single way to give a raise. The complexity needed by the strategy pattern is no longer needed. If I where to code this from the requirements as they are now I would not introduce this extra complexity (but make sure I could introduce it with little or no work should the need arise). So do I remove the strategy implementation now? I don't think this new owner will ever change how raises are given. But the application itself has demonstrated that this could happen. Of course this is just one example in an application where a new owner takes over and has simplified many processes. I could remove dozens of classes, interfaces and factories and make the whole application much more simple. Note that the current implementation does works just fine and the owner is happy with it (and surprised and even happier that I was able to implement her changes so quickly because of the discussed complexity). I admit that a small part of this doubt is because it is highly likely the new owner isn't going to use me any longer. I don't really care that somebody else will take this over since it has not been a big income generator. But I do care about 2 (related) things I care a bit that the new maintainer will have to think a bit harder when trying to understand the code. Complexity is complexity and I don't want to anger the psycho maniac coming after me. But even more I worry about a competitor seeing this complexity and thinking I just implement design patterns to pad my hours on jobs. Then spreading this rumor to hurt my other business. (I have heard this mentioned.) So... In general should previously needed complexity be removed even though it works and there has been a historically demonstrated need for the complexity but you have no indication that it will be needed in the future? Even if the question above is generally answered "no" is it wise to remove this "un-needed" complexity if handing off the project to a competitor (or stranger)?

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  • Using SQL Source Control and Vault Professional Part 4

    - by Ajarn Mark Caldwell
    Two weeks ago I upgraded our installation of Fortress to the latest version, which is now named Vault Professional.  This is the version of Vault (i.e. Vault Standard 5.1 / Vault Professional 5.1) that will be officially supported with Red-Gate SQL Source Control 2.1.  While the folks at Red-Gate did a fantastic job of working with me to get SQL Source Control to work with the older Fortress version, we weren’t going to just sit on that.  There are a couple of things that Vault Professional cleaned up for us, such as improved integration with Visual Studio 2010, so it was a win all around. Shortly after that upgrade, I received notice from Red-Gate that they had a new Early Access version of SQL Source Control available that included the ability to source control static data.  The idea here is that you probably have a few fairly static lookup tables in your system, and those data values are similar in concept to source code, and should be versioned in your source control management system also.  I agree with this, but please be wise…somebody out there is bound to try to use this feature as their disaster recovery for their entire database, and that is NOT the purpose.  First off, you should never have your PROD (or LIVE, whatever you call it) system attached to source control.  Source Control is for development, not for PROD systems.  Second, use the features that are intended for this purpose, such as BACKUP and RESTORE. Laying that tangent aside, it is great that now you can include these critical values in your repository and make them part of a deployment process.  As you would guess, SQL Source Control uses SQL Data Compare to create the data change scripts just like it uses SQL Compare to create the schema change scripts.  Once again, they did a very good job with the integration to their other products.  At this point we are really starting to see some good payback on our investment in the full SQL Developer Bundle.  Those products were worth the investment back when we only used them sporadically for troubleshooting and DBA analysis, but now with SQL Source Control, they are becoming everyday-use products for the development team. I like this software (SQL Source Control) so much that I am about to break my own rules and distribute it to my team to use even though it is still in beta.  This is the first time that I have approved the use of any beta software in a production scenario (actively building our next versions of internal software) but I predict that the usability and productivity gain of using SQL Source Control over manual scripting is worth the risk.  Of course, I have also put this beta software through its paces pretty well to be comfortable with it, and Red-Gate has proven their responsiveness to issues that came up in my early beta testing, and so I am willing to bet on their continued support.  Likewise, SourceGear, the maker of Vault Professional, has proven itself to me as well, and so the combination of SQL Source Control with Vault Professional is the new standard for my development team.

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  • Silverlight Cream for April 08, 2010 -- #834

    - by Dave Campbell
    In this Issue: Michael Washington, Phil Middlemiss, Yochay Kiriaty, Giorgetti Alessandro, Mike Snow, John Papa, SilverLaw, smartyP, and Pete Brown. Shoutouts: Steve Wortham sent me a link to his RegEx tool that is written in Silverlight... definitely worth a look: Introducing Code Hinting for Regular Expressions Joshua Blake posted his MIX10 materials: MIX10 NUI session sample code From SilverlightCream.com: Silverlight MVVM: An (Overly) Simplified Explanation Michael Washington has a tutorial up for getting your arms (and head) around MVVM and Silverlight, and Blend too. A Chrome and Glass Theme - Part 3 Phil Middlemiss has part 3 up of his tutorial series on building an awesome theme for Silverlight... he's styling the textbox and checkbox this time around, and improving the button too Automatic Rotation Support or Automatic Multi-Orientation Layout Support for Windows Phone Yochay Kiriaty is giving up some WP7 goodness with his post on Multi-Orientation Layout Support ... yeah I had to say it twice myself :) good links and all the code in addition to the good blog post Silverlight Navigation Framework: resolve the pages using an IoC container Giorgetti Alessandro has some pretty cool code up as a proof of concept of using an IoC container with the Navigation Framework of Silverlight 4. Silverlight Tip of the Day No. 109 – Attach to Process Debugging Mike Snow is back doing Tips of the Day... and number 109 is showing how to attach the debugger to a running Silverlight app. Silverlight TV 20: Community Driven Development with WCF RIA Services In his latest Silverlight TV episode, John Papa talks with Jeff Handley about RIA Services, and how feedback from the community helped shape the product. ChildWindowMouseScrollResizeBehavior - Silverlight 3 SilverLaw has a new Behavior up at the Expression Gallery that gives you resizing on a ChildWindow using the Mouse Wheel. Creating a Windows Phone 7 Metro Style Pivot Application [Part 3] smartyP has the 3rd and final episode for his WP7 Pivot up, and this one includes not only the source but a video tutorial. Layout Rounding Pete Brown talks about Layout Rounding and it has nothing to do with rounding corners... it has to do with rounding off where your objects get placed pixel-wise ... I've blogged about this seemingly-anti-aliasing more than once... Pete has the real answer Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Friday Fun: Snowball

    - by Asian Angel
    It is Christmas Eve and hopefully you are enjoying the start of an early weekend away from work. This week we have a snowball throwing game for you to try out, so bundle up and get ready to let those snowballs fly! Snowball The object of the game is to use your snowball ammo to harass the drunk businessman and send him flying along distance-wise as far as you can. Simply use your mouse to aim and click the left button to throw snowballs. You can monitor your stats on the silver bar towards the top of the window. The sound can also be disabled if the music is bothering you, but keep in mind that all sound will be disabled if you use the option. Time to get those snowballs flying through the air!! Keep hitting the businessman with your snowballs as you chase after him. Make certain that your aim is good or you will quickly run out of snowballs! You can really get him moving along at a good rate and he can even go high enough in the air to disappear off the screen for a few moments. There is a also chance that your aim will be so wicked with the snowballs that you will literally knock the drunk businessman’s head off! Weird but possible… The game ends when one of these two events occur: 1.) you run out of snowballs or 2.) the businessman literally bounces back at and then drops behind you as seen in the screenshot here. The moment either happens your score will pop up and then you have the opportunity to try again. Have fun! Note: The bounce back event can happen when encountering cars. Play Snowball Latest Features How-To Geek ETC How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know HTG Explains: Which Linux File System Should You Choose? HTG Explains: Why Does Photo Paper Improve Print Quality? An Alternate Star Wars Christmas Special [Video] Sunset in a Tropical Paradise Wallpaper Natural Wood Grain Icons for Your Desktop and App Launcher Docks My Blackberry Is Not Working! The Apple Too?! [Funny Video] Hidden Tracks Your Stolen Mac; Free Until End of January Why the Other Checkout Line Always Moves Faster

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  • SQL SERVER – What is SSAS Tabular Data model and Why to use it – Part 2

    - by Pinal Dave
    In my last article, I talked about the basics of tabular data model and why use it. Then I demonstrated step by step creation of a basic tabular model project. In this part I’m going to throw some light on how to create measures and analyses in excel. If you look at the tabular project closely, you will notice that we have not defined any measure yet. So, in the first step we will define the measure first.  Open the solution and select the column you want to define as a measure. Then, click on the summation icon on the toolbar. You will see the aggregated results at the bottom of that column. You have also other choices as well like average, min, max, count and distinct count. After creating the required measures, we need to analyze our data in excel. To do this, click on the excel icon in the upper left corner of the toolbar. This will open your analysis in excel. Notice the pivot table field list here. I have highlighted the measures that we created in the earlier step. Now, we can use these measures in our analysis Now, we have to put the required fields in their respective places as column labels, row labels, Values and Report filter for analysis. See below snapshot for details, it shows region wise sales on a yearly basis You can even apply filters on the above analysis by placing the slicer field in report filter. In our example, we will take an English product name as a filter. You can use the filter as depicted in the below snapshot. Optionally, you can also use the slider to filter data more interactively. Further to improve our analysis, we can insert pivot charts That’s all for this time, in my next post I’m going to show in detail about how to create hierarchies, perspectives, KPI’s  and many more features. Author: Namita Sharma, Senior Corporate Trainer at Koenig Solutions. Reference: Pinal Dave (http://blog.SQLAuthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: SSAS

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  • Token based Authentication and Claims for Restful Services

    - by Your DisplayName here!
    WIF as it exists today is optimized for web applications (passive/WS-Federation) and SOAP based services (active/WS-Trust). While there is limited support for WCF WebServiceHost based services (for standard credential types like Windows and Basic), there is no ready to use plumbing for RESTful services that do authentication based on tokens. This is not an oversight from the WIF team, but the REST services security world is currently rapidly changing – and that’s by design. There are a number of intermediate solutions, emerging protocols and token types, as well as some already deprecated ones. So it didn’t make sense to bake that into the core feature set of WIF. But after all, the F in WIF stands for Foundation. So just like the WIF APIs integrate tokens and claims into other hosts, this is also (easily) possible with RESTful services. Here’s how. HTTP Services and Authentication Unlike SOAP services, in the REST world there is no (over) specified security framework like WS-Security. Instead standard HTTP means are used to transmit credentials and SSL is used to secure the transport and data in transit. For most cases the HTTP Authorize header is used to transmit the security token (this can be as simple as a username/password up to issued tokens of some sort). The Authorize header consists of the actual credential (consider this opaque from a transport perspective) as well as a scheme. The scheme is some string that gives the service a hint what type of credential was used (e.g. Basic for basic authentication credentials). HTTP also includes a way to advertise the right credential type back to the client, for this the WWW-Authenticate response header is used. So for token based authentication, the service would simply need to read the incoming Authorization header, extract the token, parse and validate it. After the token has been validated, you also typically want some sort of client identity representation based on the incoming token. This is regardless of how technology-wise the actual service was built. In ASP.NET (MVC) you could use an HttpModule or an ActionFilter. In (todays) WCF, you would use the ServiceAuthorizationManager infrastructure. The nice thing about using WCF’ native extensibility points is that you get self-hosting for free. This is where WIF comes into play. WIF has ready to use infrastructure built-in that just need to be plugged into the corresponding hosting environment: Representation of identity based on claims. This is a very natural way of translating a security token (and again I mean this in the widest sense – could be also a username/password) into something our applications can work with. Infrastructure to convert tokens into claims (called security token handler) Claims transformation Claims-based authorization So much for the theory. In the next post I will show you how to implement that for WCF – including full source code and samples. (Wanna learn more about federation, WIF, claims, tokens etc.? Click here.)

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  • How to use TFS as a query tracking system?

    - by deostroll
    We already use tfs for managing defects in code etc, etc. We additionally need a way to "understand the domain & requirements of the products". Normally, without tfs we exchange emails with the consultants and have the questions/queries answered. If it is a feature implementation we sometimes "find" conflicts in the implementation itself. And when that happens the userstory is modified and the enhancement/bug as per that is raised in TFS. Sometimes it is critical we come back to decisions we made or questions we wanted answers to. Hence we need to be able to track how that "requirement idea" or that "query in concern" evolved. Hence how is it that we can use TFS to track all of this? Do we raise an "issue" item for this? Or do we raise a "bug" item? The main things we'd ideally look in a query tracking system are as follows: Area: Can be a module, submodule, domain. Sometimes this may be "General" - to address domain related stuff, or, event more granular to address modules, sub-modules. Take the case for the latter, if we were tracking this in excel sheets, we'd just write module1,submodule2; i.e. in a comma separated fashion. The things I would like here is to be able search for all queries relating to submodule2 sometime in the future. Responses: This is a record of conversations between the consultant and any other stakeholder. For a simple case, it would just be paragraphs. Each para would start with a name and date enclosed in brackets and the response following that...each para would be like a thread - much like a forum thread Action taken: We'd want to know how the query was closed, what was the input given, what were the changes that took place because of that, etc etc. These are fields I think I would need in such a system apart from some obvious ones like status, address to, resovled by, etc. I am open for any other fields which are sort of important. To summarise my question: how can we manage "queries" in the system? Where should we ideally store data pertaining to those three fields I have mentioned above (for e.g. is it wise to store responses in the history tag assuming we are opening a bug for the query)?

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  • Minimizing Dependencies For GUIs

    - by tuba09
    I've been working on a project, and have been charged with designing the projects GUI front-end. I'm coding in Java and using the Swing toolkit. Usability-wise, the GUI front-end follows all of Nielsen's heuristics. Users can easily get to where they want to go through the click of a button / JComboBox. Essentially, in Swing terms, what happens is their actions drive the creation/deletion of custom panels. The GUI is coming along fine for the most part. However, I have to admit to being utterly dismayed at the tight web of dependencies my code is being smothered in. The main problem that I've encountered, that I haven't been able to fix as of yet, is how to keep a reference to the panels/buttons being changed. I'll give an example: Say there's a button A Say there's a panel B displaying picture C Say there's another picture D (not currently being displayed by panel B) When user clicks A, panel B should remove picture C and display picture D My question is, what's the best way of keeping track of panel B? Since I need a global point of access to panel B, my solution has so far been to just shoehorn it into a static variable, and access it through a series of static getters and setters. And this static variable is usually stored in the reference's original class. I.e. UserPanel has a static variable that stores a reference to itself. Is there an easy, tried-and-true way of dealing with these kinds of situations? Like my GUI works fine, but it is not modular and/or robust at all. To add to this, the dreaded 'cyclical dependencies' issue that's shunned by so many programmers is out here in full effect. I'm fairly new to development and just want to make sure that my code will be fairly extensible and won't cause much of a headache to the next person that decides to get a try at it. I know there's loads of books out there that probably have a nice elegant solution to this, but unfortunately I just don't have the time to leisure read right now. I need something that's quick and dirty. Thanks in advance

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  • Calling home, receiving calls and smartphone data from the US

    - by Rob Farley
    I got asked about calling home from the US, by someone going to the PASS Summit. I found myself thinking “there should be a blog post about this”... The easiest way to phone home is Skype - no question. Use WiFi, and if you’re calling someone who has Skype on their phone at the other end, it’s free. Even if they don’t, it’s still pretty good price-wise. The PASS Summit conference centre has good WiFI, as do the hotels, and plenty of other places (like Starbucks). But if you’re used to having data all the time, particularly when you’re walking from one place to another, then you’ll want a sim card. This also lets you receive calls more easily, not just solving your data problem. You’ll need to make sure your phone isn’t locked to your local network – get that sorted before you leave. It’s no trouble to drop by a T-mobile or AT&T store and getting a prepaid sim. You can’t get one from the airport, but if the PASS Summit is your first stop, there’s a T-mobile store on 6th in Seattle between Pine & Pike, so you can see it from the Sheraton hotel if that’s where you’re staying. AT&T isn’t far away either. But – there’s an extra step that you should be aware of. If you talk to one of these US telcos, you’ll probably (hopefully I’m wrong, but this is how it was for me recently) be told that their prepaid sims don’t work in smartphones. And they’re right – the APN gets detected and stops the data from working. But luckily, Apple (and others) have provided information about how to change the APN, which has been used by a company based in New Zealand to let you get your phone working. Basically, you send your phone browser to http://unlockit.co.nz and follow the prompts. But do this from a WiFi place somewhere, because you won’t have data access until after you’ve sorted this out... Oh, and if you get a prepaid sim with “unlimited data”, you will still need to get a Data Feature for it. And just for the record – this is WAY easier if you’re going to the UK. I dropped into a T-mobile shop there, and bought a prepaid sim card for five quid, which gave me 250MB data and some (but not much) call credit. In Australia it’s even easier, because you can buy data-enabled sim cards that work in smartphones from the airport when you arrive. I think having access to data really helps you feel at home in a different place. It means you can pull up maps, see what your friends are doing, and more. Hopefully this post helps, but feel free to post comments with extra information if you have it. @rob_farley

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  • How granular should a command be in a CQ[R]S model?

    - by Aaronaught
    I'm considering a project to migrate part of our WCF-based SOA over to a service bus model (probably nServiceBus) and using some basic pub-sub to achieve Command-Query Separation. I'm not new to SOA, or even to service bus models, but I confess that until recently my concept of "separation" was limited to run-of-the-mill database mirroring and replication. Still, I'm attracted to the idea because it seems to provide all the benefits of an eventually-consistent system while sidestepping many of the obvious drawbacks (most notably the lack of proper transactional support). I've read a lot on the subject from Udi Dahan who is basically the guru on ESB architectures (at least in the Microsoft world), but one thing he says really puzzles me: As we get larger entities with more fields on them, we also get more actors working with those same entities, and the higher the likelihood that something will touch some attribute of them at any given time, increasing the number of concurrency conflicts. [...] A core element of CQRS is rethinking the design of the user interface to enable us to capture our users’ intent such that making a customer preferred is a different unit of work for the user than indicating that the customer has moved or that they’ve gotten married. Using an Excel-like UI for data changes doesn’t capture intent, as we saw above. -- Udi Dahan, Clarified CQRS From the perspective described in the quotation, it's hard to argue with that logic. But it seems to go against the grain with respect to SOAs. An SOA (and really services in general) are supposed to deal with coarse-grained messages so as to minimize network chatter - among many other benefits. I realize that network chatter is less of an issue when you've got highly-distributed systems with good message queuing and none of the baggage of RPC, but it doesn't seem wise to dismiss the issue entirely. Udi almost seems to be saying that every attribute change (i.e. field update) ought to be its own command, which is hard to imagine in the context of one user potentially updating hundreds or thousands of combined entities and attributes as it often is with a traditional web service. One batch update in SQL Server may take a fraction of a second given a good highly-parameterized query, table-valued parameter or bulk insert to a staging table; processing all of these updates one at a time is slow, slow, slow, and OLTP database hardware is the most expensive of all to scale up/out. Is there some way to reconcile these competing concerns? Am I thinking about it the wrong way? Does this problem have a well-known solution in the CQS/ESB world? If not, then how does one decide what the "right level" of granularity in a Command should be? Is there some "standard" one can use as a starting point - sort of like 3NF in databases - and only deviate when careful profiling suggests a potentially significant performance benefit? Or is this possibly one of those things that, despite several strong opinions being expressed by various experts, is really just a matter of opinion?

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  • What to answer to a customer who asks which one of two equivalent technologies must be used?

    - by MainMa
    As a freelancer, I am often asked by my customers what they must choose between similar elements, neither of which being better than another. Examples: “Do I need my e-commerce website be in PHP or ASP.NET?” “Do I need to host this ordinary web service in Cloud or use an ordinary hosting service?” “Which one is better for my new website: MySQL or Oracle?” etc. There is maybe at most 1% of cases where the choice is relevant, and there is a real, objective reason to use one over another, based on the precise metrics and studies. In all other cases, it doesn't matter at all. It is totally, completely irrelevant, either because there are no implications¹, or because those implications are too small to be taken in account², or, finally, because it's impossible to predict those implications³. If you know one thing and not another one, the answer to those questions is easy: “You can either write the application in C# or Java, both being probably equivalent in your case. Note that I'm a C# developer, so if you choose Java, I would not be able to work on your project and you would need to find another freelancer.” When you know both technologies, you can't answer that. In this case, how to explain to the customer that the question he asks is subject to flamewar and has no real consequences on his project? In other words, how to explain that you've chosen to use one technology rather than an equivalent one for the reasons related to human resources, without giving the impression to be unprofessional or to not care about the project? ¹ Example: Is MySQL better (worse?), performance-wise, compared to Oracle, for a personal website which will be accessed by, oh, let's be optimistic, two people per day? ² Example: for a given project, I was asked to asset if Windows Azure hosting would be cheaper than the hosting of the same application on a well-known ASP.NET hosting provider. The cost revealed to be exactly the same. ³ Example: your customer have an idea of a future application (the idea itself being extremely vague). There is no business plan, no requirements, nothing at all. Just an idea. You are asked if Java is better than C# for this app. What do you answer?

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  • Career advice: stay with PHP or start a new career in something else ( .Net?)

    - by Christian P
    I'm planning on moving to NY in 6-12 months tops, so I'm forced to find a new job. When I'm planing to start my life in another city it's also probably a good time to think about career changes. I've found a lot of different opinions about PHP vs .Net vs Java and this is not topic here. I don't want to start a new fight about which language is better. Knowing programming language is not the most important thing for being a software developer. To be a really good developer you need to know OOP, design patterns, testing... and language is just a tool to make things happen. So back to my question. I have mixed experience in IT - 1 year as an IT support guy (Windows administration and support), around 2 years of experience in embedded programming (VB.Net 2005) and for the last 2 years I'm working with PHP/MySQL. I have worked with Magento web shop, assisted in some projects in Symfony, modified few Drupal sites. My main concerns are following: Do I continue to improve my skills in PHP e.g. to start learning some major PHP framework like Zend, Symfony maybe get some PHP certification. Or do I start learning .NET or Java. I'm more familiar to .NET so I'll probably choose it if choice falls between .NET and Java ( or you could convince me to choose Java :). Career-wise, I don't know what is the best choice. Learning new framework and language is more time consuming then improving my existing skills in PHP. But with .NET you have a lot of possibilities (Windows 7 Phone development, Silverlight, WPF) and possibly bigger chances to find better jobs. PHP jobs are less payed then .NET, at least, according to my researches (correct me if I'm wrong). But if I start now with .NET I'm just a beginner and my salary will be low. I need at least 2+ years of experience in some language to even try to find some job that is paying higher than $50-60k in NY. My main goal in next 2-3 years is to try to find a job in a $60-80k category. Don't get me wrong, I'm not just chasing money, but money is an important factor when you're trying to start a family. I'm 27 years old and I feel that there isn't a lot of room for wrong decisions regarding my career, so any advice will be very welcome. Update Thank you all for spending time to help me with my problem. All of the answers and comments have been very helpful. I have decided to stick with PHP but also to learn C# and Silverlight 4. We'll see where the life will take me.

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