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• Oracle Brings Java to iOS Devices (and Android too)

  - by Shay Shmeltzer

  Java developer, did you ever wish that you can take your Java skills and apply them to building applications for iOS mobile devices? Well, now you can! With the new Oracle ADF Mobile solution, Oracle has created a unique technology that allows developers to use the Java language and develop applications that install and run on both iOS and Android mobile devices. The solution is based on a thin native container that installs as part of your application. The container is able to run the same application you develop unchanged on both Android and iOS devices. One part of the container is a headless lightweight JVM based on the Java ME CDC technology. This allows the execution of Java code on your mobile device. Java is used for building business logic, accessing local SQLite encrypted database, and invoking and interacting with remote services. Java concept on the UI too To further help transition Java developers to mobile developers, ADF Mobile borrows familiar concepts from the world of JSF to make the UI development experience simpler. The user interface layer of Oracle ADF Mobile is rendered with HTML5 which delivers native user experience on the devices, including animations and gesture support. Using a set of rich components, developers can create mobile pages without needing to write low level HTML5 and JavaScript code. The components cover everything from simple controls such as text fields, date pickers, buttons and links, to advanced data visualization components such as graphs, gauges and maps, and including unique mobile UI patterns such as lists, and toggle selectors. Want to see the components in action? Access this demo instance from your mobile device. Need to further customize the look and feel? You can use CSS3 to achieve this. A controller layer - similar in functionality to the JSF controller - allows developer to simplify the way they build navigation between pages. The logic behind the pages is written in managed beans with various scopes – again similar to the JSF approach. Need to interact with device features like camera, SMS, Contacts etc? Oracle conveniently packaged access to these services in a set of services that you can just drag and drop into your pages as buttons and links, or code into your managed beans Java calls to activate. Underneath the covers this layer is implemented using the open source phonegap solution. With the new Oracle ADF Mobile solution, transferring your Java skills into the Mobile world has become much easier. Check out this development experience demo. And then go and download JDeveloper and the ADF Mobile extension and try it out on your own. For more on ADF Mobile, see the ADF Mobile OTN page.

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• Where does a "Technical Programmer" fit in, and what does the title mean? [closed]

  - by Mike E

  Was: "What is a 'Technical Programmer'"? I've noticed in job posting boards a few postings, all from European companies in the games industry, for a "Technical Programmer". The job description was similar, having to do with tools development, 3d graphics programming, etc. It seems to be somewhere between a Technical Artist who's more technical than artist or who can code, and a Technical Director but perhaps without the seniority/experience. Information elsewhere on the position is sparse. The title seems redundant and I haven't seen any American companies post jobs by that name, exactly. One example is this job posting on gamedev.net which isn't exactly thorough. In case the link dies: Subject: Technical Programmer Frictional Games, the creators of Amnesia: The Dark Descent and the Penumbra series, are looking for a talented programmer to join the company! You will be working for a small team with a big focus on finding new and innovating solutions. We want you who are not afraid to explore uncharted territory and constantly learn new things. Self-discipline and independence are also important traits as all work will be done from home. Some the things you will work with include: 3D math, rendering, shaders and everything else related. Console development (most likely Xbox 360). Hardware implementations (support for motion controls, etc). All coding is in C++, so great skills in that is imperative. Revised Summarised Question: So, where does a programmer of this nature fit in to software development team? If I had these on my team, what tasks am I expecting them to complete? Can I ask one to build a new level editor, or optimize the rendering engine? It doesn't seem to be a "tools programmer" which focuses on producing artist tools, often in high-level languages like C#, Python, or Java. Nor does it seem to be working directly on the engine, nor a graphics programmer, as such. Yet, a strong C++ requirement, which was mirrored in other postings besides this one I quoted. Edited To Add As far as it being a low-level programmer, I had considered that but lacking from the posting was a requirement of Assembly. Instead, they tend to require familiarity with higher-level hardware APIs such as DirectX, or DirectInput. I wasn't fully clear in my original post. I think, however, that Mathew Foscarini has it right in his answer, so barring someone who definitely works with or as a "Technical Programmer" stepping in to provide a clearer explanation, I'll go with that. A generalist, which also fits the description of a more-technical-than-artist TA.

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• Taking a Chomp out of a (Social Network) Product Hype

  - by kellsey.ruppel

  Andrew Kershaw, Senior Director Oracle Social Network Product Development, speaks about Oracle Social Network One of our competitors is being very aggressive with its own developed Social Network add-on, but there should be no doubt in the minds that the Oracle social capabilities available with Fusion CRM stack up well against it. Within the Oracle Cloud, we have announced a product called Oracle Social Network. That technology is pre-integrated into Fusion Applications, enabling your customer to build a collaborative and social enterprise (without all the noise!). Oracle Social Network is designed together with our Fusion Applications. It is very conveniently pre-integrated with CRM, HCM, Financials, Projects, Supply Chain, and the Fusion family. But what's even better is that the individual teams can take a considered approach to what they are trying to achieve within the collaboration process and the outcome they are trying to enable. Then they can utilize the network and collaboration tools to support that result. And there's more! The Fusion teams can design social interactions that bridge across and outside their individual product lines because we have more than just a product line and they know they have the social network to connect them. I know we have a superior product, but it is our ability to understand and execute across the enterprise that will enable us to deliver a much more robust and capable platform in the short term than our competitor can. We have built a product specifically designed for enterprise social collaboration which is not the same for the competition. We have delivered a much more effective solution - one in which individuals can easily collaborate to get results, while being confident that they know who has access to their information. Our platform has been pre-built to cross the company boundaries and enable our customers to collaborate, not just with their customers, but with their partners and suppliers as well. So Fusion addresses the combination of the enterprise application suite with enterprise collaboration and social networking. Oracle Social Network already has a feature function advantage over our competitor's tool providing a real added value to the employees. Plus Oracle has the ability to execute in a broad enterprise and cross-enterprise way that our competitors cannot. We have the power of a tool that provides the core social fabric across all of the applications, as well as supporting enterprise collaboration. That allows us to provide intelligent business insight, connections, and recommendations that our competitor simply can't. From our competitors, customers get integration for Sales; they get integration for Service, but then they have to integrate every other enterprise asset that they have by themselves. With Oracle, we are doing the integration. Fusion Applications will be pre-integrated, and over time, all of the applications in the business suite, including our Applications Unlimited and specialist industry applications, will connect to the Oracle Social Network. I'm confident these capabilities make Oracle Social Network the only collaboration platform on which to deliver the social enterprise.

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• EBusiness Maintenace Wizard

  - by cwarticki

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Seriously folks, you'd be amazed by the power and functionality of this tool.  If you're an EBus customer, you must use the Maintenance Wizard.  I know customers that have logged 2000+ SRs doing EBus upgrades the hard way and others that have use the Maintenance Wizard and have performed production upgrades on 7 global instances with only a handful of SRs.  You decide which is better. Oh, btw......it's part of your Premier Support investment. No additional cost necessary. -Chris Warticki The Maintenance Wizard is an E-Business Suite upgrade tool that can guide you through the code line upgrade process from 11.5.10.2 to 12.1.3 with an 11gR2 database. Additionally, it includes maintenance features for most releases of E-Business Suite applications. The Tool: * Presents step-by-step upgrade and maintenance processes * Enables validation of each step, tracks the completion of the steps, and maintains a log and status * Is a multi-user tool that enables the System Administrator to give different users assignments based on any combination of category, product family or task * Automatically installs many required patches * Provides project management utilities to record the time taken for each task, completion status and project reporting For More Information: * Review Note 215527.1 for additional information on the Maintenance Wizard * See Note 430732.1 to download the new Patch Sincerely, Oracle Proactive Support Center

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• Is IE9 a modern browser?

  - by anirudha

  Is IE9 a modern browser? i show you a post who compare IE as well as they compare chrome. Is IE9 a modern browser? well Are you thing that they make something bettter then thing another that what Firefox and chrome do whenever Microsoft do this. that's point that Microsoft always blast IE because they make version upon version not upon update like Firefox make 3.6.14 after 3.6.13 and chrome give update soon as possible but IE not come soon. they will thing for making 10 instead of giving update on 9. well what they tell us new. they make fool public everytime i believe they make fool public as same as today they maked for version 9 they show developer tool in 9 have three new tabs or pael are this enough. whenever  in chrome and firefox their is many plugin who make development easier IE still have a developer tool who not have enough power like Firebug in Firefox. they show performance but forget luna user [window xp] and their IE never runs on other plateform but chrome and firefox can. no customization in IE whenever chrome and firefox have uncountable plugin and addons. show features now in IE who already implemented in firefox very early. well their is no rule that static goes right every time not sure that IE and Firefox both are right in their language. their is no one predict what thing goes better in future. so well keep a thing in mind never wasted time and also thing to make task easier even you need to use sollution opensource or closesoure inside or outside MS does not matter. well everyone tell you much more then they do even IE and some other. they never tell you this thing not in IE but in another can be found they never tell you use other whenever you need a thing and never can be found in their software. you need to more beware of IE because they make them commorcial not really for public if really then why they stop wxp user to use them as well firefox and chrome never force. because they need a thing that force more then more copy of windows sale. so they thing to add a thing in window 8. the IE9 they thing to make before that they thing to make  this for windows 8. they always force user to purchase this for this. this for this. and this trick sell their software. well outside MS Mozilla and Chrome all behave better with user and their feedback. they respect user their privacy and feedback. if you not believe that how much problem you found in IE and they got solved soon as in chrome and firefox bug kill soon. because IE not opensource we need to  boycutt them secondly their is no customization then they make user task easier even with twitter and facebook.

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• Unintentional run-in with C# thread concurrency

  - by geekrutherford

  For the first time today we began conducting load testing on a ASP.NET application already in production. Obviously you would normally want to load test prior to releasing to a production environment, but that isn't the point here.   We ran a test which simulated 5 users hitting the application doing the same actions simultaneously. The first few pages visited seemed fine and then things just hung for a while before the test failed. While the test was running I was viewing the performance counters on the server noting that the CPU was consistently pegged at 100% until the testing tool gave up.   Fortunately the application logs all exceptions including those unhandled to the database (thanks to log4net). I checked the log and low and behold the error was:   System.ArgumentException: An item with the same key has already been added. (The rest of the stack trace intentionally omitted)   Since the code was running with debug on the line number where the exception occured was also provided. I began inspecting the code and almost immediately it hit me, the section of code responsible for the exception is trying to initialize a static class. My next question was how is this code being hit multiple times when I have a rudimentary check already in place to prevent this kind of thing (i.e. a check on a public variable of the static class before entering the initializing routine). The answer...the check fails because the value is not set before other threads have already made it through.   Not being one who consistently works with threading I wasn't quite sure how to handle this problem. Fortunately a co-worker recalled having to lock a section of code in the past but couldn't recall exactly how. After a quick search on Google the solution is as follows:   Object objLock = new Object(); lock(objLock) { //logic requiring lock }   The lock statement takes an object and tells the .NET runtime that the current thread has exclusive access while the code within brackets is executing. Once the code completes, the lock is released for another thread to utilize.   In my case, I only need to execute the inner code once to initialize my static class. So within the brackets I have a check on a public variable to prevent it from being initialized again.

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• Desparately Need Help: After a mishap, a folder shows 0 files in it

  - by bobby

  I'm hoping some of you guys may be able to shed some light on this scenario: I had a odt document on which I was working from one of many files in a folder among many on an internal hard-drive. Some kind of glitch occured and the document crashed (this could have been some kind of power charge whilst another hard drive was being unmounted). As I looked into the folders surrounding the folder in which my odt document was stored, they start to show 0 files in them. I immediately switched off the PC and then re-started. Upon the re-start, the folders would show the 1,000s of files I've stored in them and then within 5 minutes, as I started to back them up, freeze, cut-off the process of transfer. When I tried to open anything on the internal hard-drive, be it an avi film, an mp3, a cbr or a word doc, they all showed blank or would work. Some folders had vastly less files showing. Eventually, things calmed down. I closed the PC, checked that the connections were in firmly, gave it a vacuum and restarted the PC. All the files eventually showed up and I started to back them up (which I'd brought a hard drive for anyway but been distracted and not done). All folders show except the one which contained the document I was working on at the time of the trouble. Strangely, it was one that should itself full on several occasions on restarts. It shows zero files now. Properties shows zero files and zero space taken by it. Yet when I drop a file into this folder by pasting it in, it disappears too. Opening the folder, there is nothing there. But if I paste that document again, the PC asks would I like to replace the existing file with the same name (that I can't see), when I click yes, the file appears. When I exit, the folder shows the 0 files in the folder. Going back into the folder, it has disappeared again. I'm hoping that someone can help give me tips to recover the files in the folder, it would be greatly, greatly appreciated. All other films, music, comics, documents show and are fine!

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• Ubuntu 12.4.1 failing in vm both Vbox and Vmware on new HP Envy 4t-1000

  - by Chas

  Brand new to Linux, getting frustrated trying to get an environment up with Ubuntu. My primary goal is to learn Linux and Apache/PHP development. I need to keep my Windows OS as main on my machine for work, so i'm trying to virtualize Ubuntu 12.4.1 without luck (many attempts). I have a new HP Envy 4t-1000 with 16gb ram, and 32 gb ssd caching with 500gb spindle hard drive. Graphics card is an Intel HD 3000 with AMD Radeon 7670M. With installing Ubuntu desktop in VBox, I'm getting this result: https://forums.virtualbox.org/viewtopic.php?f=6&t=51939 With VMware workstation 7 (patched), I complete the install of Ubuntu, it reboots, purple desktop briefly flashes then it drops to command line. I bought a beginning Ubuntu book, and it recommends trying to manually configure graphics if this happens. So I tried doing a safe boot holding shift - I get to the first screen (GRUB) loads fine, and I choose recovery mode. After choosing the recovery mode, I get the recovery mode options, and can arrow down to what the book suggests 'Run in fail safe graphic mode.' Once I select this option, I get a black screen with a large white dialogue box, at the top it says "The system is running in low-graphics mode. Your screen, graphics card, and input device settings could not be detected correctly. You will need to configure these yourself." Then there is an ok button way down at the bottom. When I select 'ok' I get a menu for a few options, book recommended 'reconfigure graphics.' When I try this, I get a menu of two options: 1) "Use generic (default) configuration or 2) use backup. I've tried both options several times, hitting ok just refreshes screen and nothing more. Rebooting at this point just goes back to command line as before. I don't know what to do at this point, I've spent too many hours this weekend trying in both VBox and VMware to get Ubuntu going. Isn't there like a very basic graphic display or something I can use to at least get into the desktop? I explored the GRUB some more, and tried to look at the startup and xserver logs - both are blank. No help there I guess? When I try to choose 'Edit the configuration file, then 'ok' screen just refreshes on same menu options, nothing happens. thx for any advice. I really need to focus on learning Linux, Apache and PHP, so perhaps Ubuntu just won't work on my hardware? Any other suggestions? I will need to virtualize - THANKS for any help/advice.

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• 13.10 upgrade dropping wifi [on hold]

  - by Daryl

  Almost a complete newb here. After my last upgrade from 12.04 to 13.10 my wifi now randomly drops. The only way I can get a signal back is a shutdown and restart otherwise it shows no network is even available to connect to. Had no problems until the upgrade. Any help would be appreciated. H/W path Device Class Description ==================================================== system h8-1534 (H2N64AA#ABA) /0 bus 2AC8 /0/0 memory 64KiB BIOS /0/4 processor AMD FX(tm)-6200 Six-Core Processor /0/4/5 memory 288KiB L1 cache /0/4/6 memory 6MiB L2 cache /0/4/7 memory 8MiB L3 cache /0/d memory 10GiB System Memory /0/d/0 memory DIMM Synchronous [empty] /0/d/1 memory 4GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/d/2 memory 2GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/d/3 memory 4GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/100 bridge RD890 PCI to PCI bridge (external gfx0 port B) /0/100/0.2 generic RD990 I/O Memory Management Unit (IOMMU) /0/100/2 bridge RD890 PCI to PCI bridge (PCI express gpp port B) /0/100/2/0 display Turks PRO [Radeon HD 7570] /0/100/2/0.1 multimedia Turks/Whistler HDMI Audio [Radeon HD 6000 Series] /0/100/5 bridge RD890 PCI to PCI bridge (PCI express gpp port E) /0/100/5/0 bus TUSB73x0 SuperSpeed USB 3.0 xHCI Host Controller /0/100/11 storage SB7x0/SB8x0/SB9x0 SATA Controller [RAID5 mode] /0/100/12 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/12.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/100/13 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/13.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/100/14 bus SBx00 SMBus Controller /0/100/14.2 multimedia SBx00 Azalia (Intel HDA) /0/100/14.3 bridge SB7x0/SB8x0/SB9x0 LPC host controller /0/100/14.4 bridge SBx00 PCI to PCI Bridge /0/100/14.5 bus SB7x0/SB8x0/SB9x0 USB OHCI2 Controller /0/100/15 bridge SB700/SB800/SB900 PCI to PCI bridge (PCIE port 0) /0/100/15.1 bridge SB700/SB800/SB900 PCI to PCI bridge (PCIE port 1) /0/100/15.2 bridge SB900 PCI to PCI bridge (PCIE port 2) /0/100/15.2/0 wlan0 network RT3290 Wireless 802.11n 1T/1R PCIe /0/100/15.2/0.1 generic RT3290 Bluetooth /0/100/15.3 bridge SB900 PCI to PCI bridge (PCIE port 3) /0/100/15.3/0 eth0 network RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller /0/100/16 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/16.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/101 bridge Family 15h Processor Function 0 /0/102 bridge Family 15h Processor Function 1 /0/103 bridge Family 15h Processor Function 2 /0/104 bridge Family 15h Processor Function 3 /0/105 bridge Family 15h Processor Function 4 /0/106 bridge Family 15h Processor Function 5 /0/1 scsi0 storage /0/1/0.0.0 /dev/sda disk 1TB WDC WD1002FAEX-0 /0/1/0.0.0/1 volume 189MiB Windows FAT volume /0/1/0.0.0/2 /dev/sda2 volume 244MiB data partition /0/1/0.0.0/3 /dev/sda3 volume 931GiB LVM Physical Volume /0/2 scsi2 storage /0/2/0.0.0 /dev/cdrom disk DVD A DH16ACSHR /0/3 scsi6 storage /0/3/0.0.0 /dev/sdb disk SCSI Disk /0/3/0.0.1 /dev/sdc disk SCSI Disk /0/3/0.0.2 /dev/sdd disk SCSI Disk /0/3/0.0.3 /dev/sde disk MS/MS-Pro /0/3/0.0.3/0 /dev/sde disk /1 power Standard Efficiency I apologize for my newbness. I hope this is enough info for the hardware. Thanks Bruno for pointing out I needed to add more info. If I am lacking anything else please let me know and I'll post it.

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• What's Happening in Business Analytics at OpenWorld 2012?

  - by jmorourke

  Oracle OpenWorld 2012 is rapidly approaching on September 30th when we take over the city of San Francisco for five days.  The Business Analytics this year is our strongest ever with over 150 EPM, BI, Analytics and Data Warehousing sessions delivered by Oracle, our customers and partners.  We’ll also have Hands-On Labs, 20 demo pods dedicated to Business Analytics products, and over 30 partners exhibiting their solutions.  So what’s hot in the Business Analytics program at OpenWorld?  Here are some of the “can’t miss” sessions at this year’s conference: The EPM and BI general sessions, led by SVP of Product Development Balaji Yelamanchili will highlight what’s new provide a view into Oracle’s EPM, BI and Analytics strategies.  Both sessions are scheduled on Monday, October 1st. Thursday Keynote:  See More, Act Faster:  Oracle Business Analytics, led by Oracle President Mark Hurd, will provide a view into Oracle’s strategy for Business Analytics, especially engineered systems designed to provide extreme performance for the most rigorous analytic tasks. Superfast Business Intelligence with Oracle Exalytics.  Hear about various business intelligence scenarios in which Oracle Exalytics provides exemplary value—from operational reporting and prepackaged applications to analytics on unstructured data. Turn Insights into Real-Time Actions with Oracle Business Intelligence Mobile.  Learn how Oracle Business Intelligence Mobile enables organizations to deliver relevant information and turn insight into real-time action, no matter where employees are located. Empowering the Business User: Introduction to Oracle Endeca Information Discovery.  Find out how you can find fast answers to the new questions that confront your business every day, while avoiding the confusion and inconsistencies brought about by spreadsheets and desktop tools. Big Data:  The Big Story.  Learn how to harness big data, your existing data, and predictive analytics to make better decisions in an environment of rapid shifts in behavior and instant feedback.  Learn about the technologies that constitute a big data architecture, how to leverage and implement advanced analytics for real-time decisions, and the tools needed to know the unknown. Planning at the Speed of Business with Oracle Exalytics.  Learn how Oracle Hyperion Planning leverages the power of Oracle Exalytics to do planning faster, with more detail and more users than ever. For more details on these and other Business Analytics sessions at OpenWorld, download the Focus On Business Analytics program guide at:  http://www.oracle.com/openworld/focus-on/index.html We look forward to seeing you in San Francisco!

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• Understanding the levels of computing

  - by RParadox

  Sorry, for my confused question. I'm looking for some pointers. Up to now I have been working mostly with Java and Python on the application layer and I have only a vague understanding of operating systems and hardware. I want to understand much more about the lower levels of computing, but it gets really overwhelming somehow. At university I took a class about microprogramming, i.e. how processors get hard-wired to implement the ASM codes. Up to now I always thought I wouldn't get more done if learned more about the "low level". One question I have is: how is it even possible that hardware gets hidden almost completely from the developer? Is it accurate to say that the operating system is a software layer for the hardware? One small example: in programming I have never come across the need to understand what L2 or L3 Cache is. For the typical business application environment one almost never needs to understand assembler and the lower levels of computing, because nowadays there is a technology stack for almost anything. I guess the whole point of these lower levels is to provide an interface to higher levels. On the other hand I wonder how much influence the lower levels can have, for example this whole graphics computing thing. So, on the other hand, there is this theoretical computer science branch, which works on abstract computing models. However, I also rarely encountered situations, where I found it helpful thinking in the categories of complexity models, proof verification, etc. I sort of know, that there is a complexity class called NP, and that they are kind of impossible to solve for a big number of N. What I'm missing is a reference for a framework to think about these things. It seems to me, that there all kinds of different camps, who rarely interact. The last few weeks I have been reading about security issues. Here somehow, much of the different layers come together. Attacks and exploits almost always occur on the lower level, so in this case it is necessary to learn about the details of the OSI layers, the inner workings of an OS, etc.

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• The type of programmer I want to be [closed]

  - by Aventinus_

  I'm an undergraduate Software Engineer student, although I've decided that pure programming is what I want to do for the rest of my life. The thing is that programming is a vast field and although most of its aspects are extremely interesting, soon or later I'll have to choose one (?) to focus on. I have several ideas on small projects I'd like to develop this summer, having in mind that this will gain me some experience and, in the best scenario, some cash. But the most important reason I'd like to develop something close to “professional” is to give myself direction on what I want to do as a programmer. One path is that of the Web Programmer. I enjoy PHP and MySQL, as well as HTML and CSS, although I don't really like ASP.NET. I can see myself writing web apps, using the above technologies, as well as XML and Javascript. I also have a neat idea on a Facebook app. The other path is that of the Desktop Programmer. This is a little more complicated cause I really-really enjoy high level languages such as Java and Python but not the low level ones, such as C. I use both Linux and Windows for the last 6 years and I like their latest DEs (meaning Gnome Shell and Metro). I can see myself writing desktop applications for both OSs as long as it means high level programming. Ideally I'd like being able to help the development of GNOME. The last path that interests me is the path of the Smartphone Programmer. I have created some sample applications on Android and due to Java I found it a quite interesting experience. I can also see myself as an independent smartphone developer. These 3 paths seem equally interesting at the moment due to the shallowness of my experience, I guess. I know that I should spend time with all of them and then choose the right one for me but I'd like to know what are the pros and cons in terms of learning curve, fun, job finding and of course financial rewards with each of these paths. I have fair or basic understanding of the languages/technologies I described earlier and this question will help me choose where to focus, at least for now.

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• Response: Agile's Second Chasm

  - by Malcolm Anderson

  William Pietri over at Agile Focus has written an interesting article entitled, "Agile’s Second Chasm (and how we fell in)" in which he talks about how agile development has fallen into a common trap where large companies are now spending a lot of money hiring agile (Scrum) consultants just so that they can say they are agile, but all the while avoiding any change that is required by Scrum.   It echoes the questions that I've been asking for a while, "Can a fortune 500 company actually do agile development?"  I'm starting to think that the answer is "usually not"   William ask 3 questions at the end of his article that I will answer here.   1) Have I seen agile development brought in and then preemptively customized (read: made into ScrummerFall)?   Yes, Scrum is hard and disruptive.  It's a spotlight on company dysfunction.  In a low trust environment like most fortune 500 companies Scrum will be subverted by anyone who has ever seen "transparency" translate into someone being laid off.   2) If I had to do it all over again, would I change anything?  No, this is a natural progression, but the agile principles are powerful enough, that the companies that don't adopt them will no longer be competitive and will start to fail.   3) Is this situation solvable?  I think it is.  I think that one of the issues is that you often see companies implementing Scrum, but avoiding the agile engineering practices.  I believe that you cannot do one without the other.  Scrum keeps the ship sailing in smooth deep waters.  The agile engineering practices keep the engine running smoothly and cleanly.  If you implement agile engineering practices without Scrum, you run the risk of ending up with a great running piece of software that is useful to no one.  On the other hand, implementing cargo-cult Scrum without the agile engineering practices and you end up (especially in a fortune 500 company) being steered in the right direction, but with your development practices coming to a dead halt because you have code that can not keep up with the changes in requirements.   If you are trying to do Scrum, make sure that you hire some agile engineering coaches, or else you may find your deveolpment engines grinding to a dead halt in the middle of the open ocean.

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• Insanity&ndash;Day 1

  - by D'Arcy Lussier

  Some people do those posts about “Here’s what I’m going to do to change my life”. I don’t really like those. I’m a “don’t tell me what you’re going to do, tell me what you’re doing/have done” type of guy. So while I could say how I’m going to change my life and be healthier and happier and thinner in 60 days, I’m just going to tell you how I’m progressing through the Insanity workout. Insanity is a workout-in-a-box. It’s a collection of DVDs that you work out to. Nothing new here, except that the program is intense. It’s core tenet of the program is intensity – you workout at an elevated heart rate for 3 minutes with a short break in between, as opposed to traditional interval training where you go hard for a short time and recover for a few minutes. The other aspect of it is commitment. There is a timetable to follow – you workout 6 days a week with one rest day. This isn’t meant to be a “pick it up whenever you feel like it” type of program. The videos themselves are kind of…I don’t want to say low quality, but not as polished as I expected. Maybe that’s what they were going for. By that I mean they show shots of cameramen and the production equipment during the workout. Otherwise, it’s the Insanity leader Shawn T. leading a group of pretty fit folks through this gruelling workout. And ultimately, those little production nit-picks are irrelevant compared to the actual workout. Holy crap. I haven’t done an aerobics class in like…ever. And watching the video before my actual workout, I thought “That doesn’t look too hard”. Believe me, it is. No weights, no machines, just various exercises done in circuits and with increasing speed. By the end of the workout, I was drenched. So that was day one. Some stats just so I can track it: I’m 286 lbs at my last weigh-in a week ago or so. Should be interesting to see what 60 days of this does! D

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• Sampling SQL server batch activity

  - by extended_events

  Recently I was troubleshooting a performance issue on an internal tracking workload and needed to collect some very low level events over a period of 3-4 hours.  During analysis of the data I found that a common pattern I was using was to find a batch with a duration that was longer than average and follow all the events it produced.  This pattern got me thinking that I was discarding a substantial amount of event data that had been collected, and that it would be great to be able to reduce the collection overhead on the server if I could still get all activity from some batches. In the past I’ve used a sampling technique based on the counter predicate to build a baseline of overall activity (see Mikes post here).  This isn’t exactly what I want though as there would certainly be events from a particular batch that wouldn’t pass the predicate.  What I need is a way to identify streams of work and select say one in ten of them to watch, and sql server provides just such a mechanism: session_id.  Session_id is a server assigned integer that is bound to a connection at login and lasts until logout.  So by combining the session_id predicate source and the divides_by_uint64 predicate comparator we can limit collection, and still get all the events in batches for investigation. CREATE EVENT SESSION session_10_percent ON SERVER ADD EVENT sqlserver.sql_statement_starting(     WHERE (package0.divides_by_uint64(sqlserver.session_id,10))), ADD EVENT sqlos.wait_info (        WHERE (package0.divides_by_uint64(sqlserver.session_id,10))), ADD EVENT sqlos.wait_info_external (        WHERE (package0.divides_by_uint64(sqlserver.session_id,10))), ADD EVENT sqlserver.sql_statement_completed(     WHERE (package0.divides_by_uint64(sqlserver.session_id,10))) ADD TARGET ring_buffer WITH (MAX_DISPATCH_LATENCY=30 SECONDS,TRACK_CAUSALITY=ON) GO   There we go; event collection is reduced while still providing enough information to find the root of the problem.  By the way the performance issue turned out to be an IO issue, and the session definition above was more than enough to show long waits on PAGEIOLATCH*.        

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• RPi and Java Embedded GPIO: It all begins with hardware

  - by hinkmond

  So, you want to connect low-level peripherals (like blinky-blinky LEDs) to your Raspberry Pi and use Java Embedded technology to program it, do you? You sick foolish masochist. No, just kidding! That's awesome! You've come to the right place. I'll step you though it. And, as with many embedded projects, it all begins with hardware. So, the first thing to do is to get acquainted with the GPIO header on your RPi board. A "header" just means a thingy with a bunch of pins sticking up from it where you can connect wires. See the the red box outline in the photo. Now, there are many ways to connect to that header outlined by the red box in the photo (which the RPi folks call the P1 header). One way is to use a breakout kit like the one at Adafruit. But, we'll just use jumper wires in this example. So, to connect jumper wires to the header you need a map of where to connect which wire. That's why you need to study the pinout in the photo. That's your map for connecting wires. But, as with many things in life, it's not all that simple. RPi folks have made things a little tricky. There are two revisions of the P1 header pinout. One for older boards (RPi boards made before Sep 2012), which is called Revision 1. And, one for those fancy 512MB boards that were shipped after Sep 2012, which is called Revision 2. So, first make sure which board you have: either you have the Model A or B with 128MB or 256MB built before Sep 2012 and you need to look at the pinout for Rev. 1, or you have the Model B with 512MB and need to look at Rev. 2. That's all you need for now. More to come... Hinkmond

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• Building a Store Locator ASP.NET Application Using Google Maps API

  The past couple of projects I've been working on have included the use of the Google Maps API and geocoding service in websites for various reasons. I decided to tie together some of the lessons learned, build an ASP.NETstore locator demo, and write about it on 4Guys. Last week I published the first article in what I think will be a three-part series: Building a Store Locator ASP.NET Application Using Google Maps (Part 1). Part 1 walks through creating a demo where a user can type in an address and any stores within a (roughly) 15 mile area will be displayed in a grid.The article begins with a look at the database used to power the store locator (namely, a single table that contains one row for every location, with each location storing its store number, address, and, most important, latitude and longitude coordinates) and then turns to usingGoogle's geocoding service to translatea user-entered address into latitude and longitude coordinates. The latitude and longitude coordinates are used to find nearby stores, which are then displayed in a grid. Part 2 looks at enhancing the search results to include a map with markers indicating the position of each nearby store location. The Google Maps API, along with a bit of client-side script and server-side logic, make this actually pretty straightforward and easy to implement. Here's a screen shot of the improved store locator results. Part 3, which I plan on publishing next week, looks at how to enhance the map by using information windows to display address information when clicking a marker. Additionally, I'll show how to use custom icons for the markers so that instead of having the same marker for each nearby location the markers will be images numbered 1, 2, 3, and so on, which will correspond to a number assigned to each search result in the grid. The idea here is that by numbering the search results in the grid and the markers on the map visitors will quickly be able to see what marker corresponds to what search result. This article and demo has been a lot of fun to write and create, and I hope you enjoy reading it, too. Building a Store Locator ASP.NET Application Using Google Maps API (Part 1) Building a Store Locator ASP.NET Application Using Google Maps API (Part 2) Happy Programming!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• How do I prevent ISPs from killing downloads of files in mid-transfer?

  - by Gorchestopher H

  I run a small website with a few users, low traffic, mostly to share personal mp3 files with a small community. Depending on their ISP, my users can't always download or stream larger files. By larger I mean larger than 1MB. Essentially the host either stops sending, or the client stops receiving. One of the links along the connection chain simply ends its connection before the transfer completes Trace-route shows no connection issues. There are no connection issues with short transfers that don't take more than a few seconds. It's these 10 second transfers that just end up ending. Just doing a straight download with a direct link can yield this error if you have the wrong ISP. Strangely enough, this is most common with users with ISPs who are essentially independent providers that buy service via a fiber link. Unfortunately these providers aren't very knowledgeable, are unable to do any testing, and insist it's a problem with the host. I have gotten my host to transfer my site to different servers of their, to the same effect. Nearly identical sites (affiliate sites actually) experience no such issue. What can I be doing to further troubleshoot this matter? How can I prove that someone is dropping the ball, and identify who that party is? Can I do a 5Mb traceroute? EDIT Maybe I can clear up some misconceptions with my question: The files are not very large. They are simply over 2Mb. The users do not have "slow" connections, they are at least 5mbps. This "time out" happens very quickly, in the realm of 5 seconds, so I don't know if it's a timeout or not. The user often gets 1 or 2Mb in this chunk of time. I have tried streaming with a flash player. I have tried saving the target. Forcing the download. I have tried allowing the browser to stream the file. I have tried different browsers (FF, IE, Chrome). Users are able to download identical files when on different hosts.

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• Can my machine run Ubuntu( kubuntu | xubuntu | mint ) 12.04 WELL?

  - by Steve

  I have a 9 year old computer packing the hardware listed below. My question is, can I run 12.04 ( Ubuntu, Kubuntu, MINT or Xubuntu ) WELL? I was running Ubuntu 10.10 and I upgraded to 12.04 by going through each release via the update manager: 11.04 - 11.10 -12.04 During the installation process for 12.04 I saw an error message that there was an error installing and setting up part of the kernel. Later, when I tried installing a package in synaptic, I got another error message mentioning the kernel. When I rebooted, I got told somehting about my video and graphics was not configured properly and that I would have to do it manually ( like I know ). It gave me the option to enter the system in low graphics mode, but it just hanged. I had an old livecd of Xubuntu 10.10 around so I used that to get into my computer and copy data over to an external hard drive. I think tried to install Xubuntu 10.10 from the livecd, with the option "download updates" checked. The install process moved along a bit, then halted for about 5 hours. I rebooted my machine and tried the Xubuntu 10.10 installer WITHOUT the option to "download updates". The install completed in about 15 minutes. So, all of that is making me wonder if there is someting about 12.04 that does not like my hardware. I'm willing to try again, but only if I know I will not have to spend hours just to get to an error message and a hosed up system like I did last night. I also think I have a lot more RAM than is being reported in the output below. I had extra ram installed last year. I'm not good with the command line readouts, but there seems like there should be a lot more. I wasn't thrilled with Unity. I am willing to try Kubuntu 12.04. Will I run into the same problems? What is the highest version of a *ubuntu can I upgrade to? Thanks CPU Model: Intel(R) Pentium(R) 4 CPU 2.53GHz Frequency: 2533.223 MHz L2 Cache: 512 KB Bogomips: 5066.44 Numbering: family(15) model(2) stepping(7) Flags: fpu vme de pse tsc msr pae mce cx8 apic mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe up pebs bts cid RAM ~$ free -mt total used free shared buffers cached Mem: 1506 891 615 0 91 521 -/+ buffers/cache: 278 1227 Swap: 1609 0 1609 Total: 3116 891 2225 Video Card 01:00.0 VGA compatible controller: nVidia Corporation NV18 [GeForce4 MX 440 AGP 8x] (rev a2) (prog-if 00 [VGA controller]) Subsystem: ASUSTeK Computer Inc. V9180 Magic Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 16 Memory at fd000000 (32-bit, non-prefetchable) [size=16M] Memory at f0000000 (32-bit, prefetchable) [size=64M] Expansion ROM at fe9e0000 [disabled] [size=128K] Kernel driver in use: nouveau Kernel modules: nouveau, nvidiafb Motherboard Intel 845PE ATX 533FSB DDR333 USB2

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• Cloud Computing Business Benefits

  - by workflowman

  If you have been living under a rock for the past year, you wouldn't have heard about cloud computing. Cloud computing is a loose term that describes anything that is hosted in data centers and accessed via the internet. It is normally associated with developers who draw clouds in diagrams indicating where services or how systems communicate with each other. Cloud computing also incorporates such well-known trends as Web 2.0 and Software as a Service (SaaS) and more recently Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). Its aim is to change the way we compute, moving from traditional desktop and on-premises servers to services and resources that are hosted in the cloud.  Benefits of Cloud Computing  There are clearly benefits in building applications using cloud computing, some of which are listed here:  Zero up- front investment:  Delivering a large-scale system costs a fortune in both time and money. Often IT departments are split into hardware/network and software services. The hardware team provisions servers and so forth under the requirements of the software team. Often the hardware team has a different budget that requires approval. Although hardware and software management are two separate disciplines, sometimes what happens is developers are given the task to estimate CPU cycles, disk space, and so forth, which ends up in underutilized servers.  Usage-based costing:  You pay for what you use, no more, no less, because you never actually own the server. This is similar to car leasing, where in the long run you get a new car every three years and maintenance is never a worry.  Potential for shrinking the processing time:  If processes are split over multiple machines, parallel processing is performed, which decreases processing time.  More office space:  Walk into most offices, and guaranteed you will find a medium- sized room dedicated to servers.  Efficient resource utilization:  The resource utilization is handed by a centralized cloud administrator who is in charge of deciding exactly the right amount of resources for a system. This takes the task away from local administrators, who have to regularly monitor these servers.  Just-in-time infrastructure:  If your system is a success and needs to scale to meet demand, this can cause further time delays or a slow- performing service. Cloud computing solves this because you can add more resources at any time.  Lower environmental impact:  If servers are centralized, potentially an environment initiative is more likely to succeed. As an example, if servers are placed in sunny or windy parts of the world, then why not use these resources to power those servers?  Lower costs:  Unfortunately, this is one point that administrators will not like. If you have people administrating your e-mail server and network along with support staff doing other cloud-based tasks, this workforce can be reduced. This saves costs, though it also reduces jobs.

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• Wired connection not being recognized

  - by maxifick

  I'm on Ubuntu Maverick (10.10). I've read a few threads regarding wired connection problems, but haven't found a solution yet. The problem appears after I connect to a wireless network. When I disconnect wireless and plug in an internet cable, the wired connection is not recognized at all. Even the socket appears dead (there are no diodes flashing). The only solution so far seems to be restarting the computer. Network Manager then tries to connect to a Wi-Fi, but the wired connection is listed and working. I've tried sudo restart network-manager, but that doesn't solve anything. After a while, available wireless networks start appearing, but the wired still doesn't. Any ideas? Thanks in advance. Edit: Here is the dmesg output after switching off Wi-Fi and then plugging the internet cable. [18200.623543] Restarting tasks ... done. [18200.648422] video LNXVIDEO:00: Restoring backlight state [18200.707580] sky2 0000:02:00.0: eth0: phy I/O error [18200.707715] sky2 0000:02:00.0: eth0: phy I/O error [18200.707819] sky2 0000:02:00.0: eth0: phy I/O error [18200.707922] sky2 0000:02:00.0: eth0: phy I/O error [18200.708025] sky2 0000:02:00.0: eth0: phy I/O error [18200.708127] sky2 0000:02:00.0: eth0: phy I/O error [18200.708229] sky2 0000:02:00.0: eth0: phy I/O error [18200.708332] sky2 0000:02:00.0: eth0: phy I/O error [18200.708824] sky2 0000:02:00.0: eth0: enabling interface [18200.709587] ADDRCONF(NETDEV_UP): eth0: link is not ready [18202.662422] EXT4-fs (sda9): re-mounted. Opts: errors=remount-ro,user_xattr,commit=0 [18203.324061] EXT4-fs (sda9): re-mounted. Opts: errors=remount-ro,user_xattr,commit=0 [18211.193137] eth1: no IPv6 routers present [18212.844649] usb 5-1: new low speed USB device using ohci_hcd and address 5 [18213.017235] input: USB Optical Mouse as /devices/pci0000:00/0000:00:13.0/usb5/5-1/5-1:1.0/input/input16 [18213.017499] generic-usb 0003:0461:4D17.0004: input,hidraw0: USB HID v1.11 Mouse [USB Optical Mouse] on usb-0000:00:13.0-1/input0 After system restart, dmesg says this: [ 19.802126] sky2 0000:02:00.0: eth0: enabling interface [ 19.802394] ADDRCONF(NETDEV_UP): eth0: link is not ready [ 20.812533] device eth0 entered promiscuous mode [ 21.495547] sky2 0000:02:00.0: eth0: Link is up at 100 Mbps, full duplex, flow control rx [ 21.495677] sky2 0000:02:00.0: eth0: Link is up at 100 Mbps, full duplex, flow control rx [ 21.496574] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready

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• Cannot boot from K/Ubuntu install disk on my UEFI system

  - by user93241

  I just got a new system and have been trying to get it set up w/ Win7 & Kubuntu dual-boot, but I've got a major problem. The BIOS of my motherboard (an Asus Crosshair 990FX) is strictly UEFI -- there is no legacy support mode available. I've been reading up on how to get Kubuntu installed in UEFI mode but no matter what I try I cannot seem to even boot into my install CD/USB key properly. I can get as far as the selection screen ("Try Kubuntu", "Install Kubuntu"...) but this screen starts off not appearing correctly. If I try moving the cursor around it sometimes seems to correct itself and show me my choices. But once I select "Try Kubuntu" it starts loading, the screen goes black and then proceeds to flicker -- about once every 5-10 seconds or so. This continues indefinitely. I've tried this with both Kubuntu & Ubuntu installation media, even the AMD64+Mac Ubuntu variety that is supposed to be a lot more flexible w.r.t. UEFI. The only hint I've had that the system might have booted correctly is a little drum sound that plays when booting from the Ubuntu install disk. Well, that and the fact that when I hit my system's power button it seems to shut down correctly, even ejecting the CD at the end. This might be a video driver issue; my system has two nVidia 550's, one of which is attached to my primary monitor. (The secondary isn't hooked up yet.) I'll keep looking over similar questions but any advice would be greatly appreciated. UPDATE: I've tried booting into my 12.04 install CD twice now, each time using two different options supplied by my BIOS. One seemed to offer the ability to boot into my CD under UEFI mode -- this didn't even produce the initial boot menu. The other method offers the ability to boot into my CD NOT under UEFI mode. This DOES produce the boot menu, but after this point it seems I still cannot get to a proper video mode to see what's going on.

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• Windows Phone 7, taking the mobile out of mobile

  - by markritchie

  I’ll start off this blog entry with a little background which is necessary for you to understand my situation. I moved from to the UK to Germany about three years ago and while I can converse in German, English is still very much my first language and the language I want my content delivered in. I happily purchased a HTC HD7 when WP7 was released here in Germany thinking foolishly that Microsoft really would get internationalization and localization as it’s at the heart of their business and developer products. Overall I’m very happy with my WP7, the camera sucks but that’s more HTC’s fault that Microsoft, but other than that it’s a very promising platform. My problems started when I purchased my first app. Initially everything appeared to be fine and things were as smooth as things had been with my previous free applications, however about a month after I received an email from Zune informing me that the credit card that they had registered against my account had expired. No problem I foolishly thought; I’ll simply add a new one. I don’t want to bore you with the details of what I’ve been through other than to take the low-lights: trying numerous websites, posts on Microsoft Answers and a tweet to Microsoft Support all to no avail. Today somebody suggested that I call the Xbox support line in the UK as they had solved their billing problems this way. So I called up the Xbox support line since I hadn’t resolved the problem using the Zune portal to resolve my problem with my WP7 (anybody else thinks Microsoft might need some consolidation here). After being on the phone with a very friendly representative in Ireland I was informed that because my British credit card has a billing address in Germany they are unable to accept it as a credit card. Because my Live ID and Zune Tag are registered in the UK they cannot take my card. Their solution is that I have to create a new Zune Tag that has its locale in Germany and then associate it with my phone. Now, first thing I go to register for a Zune Tag with a German locale it very kindly switches into German for me, nothing quite like reading a EULA in a language you’re not fluent in. I’ve no idea how this will affect the apps that are available to me in the app store, and I’m pretty sure it means that all my Xbox live achievements will become history. And what if I was to move to say France at some point do I have to go through all this again? At the end of the day I’m trying to set something up so I can give them my money and they’re making it VERY difficult for me. Could you imagine walking into a book store when you were on holiday and being told by the clerk that they couldn’t take your credit card because you came from another country?

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• Help recovering broken OS (permissions issue)

  - by Guandalino

  (At the bottom there is an important update.) I was doing experiments in order to backup a remote account to my local system, Ubuntu 12.04 LTS. I'm not confident with duplicity and probably, due to wrong syntax, some local files have been replaced with remote files. This is just a supposition, I'm not sure this is the real cause of OS corruption. The corruption happened after experimenting with backups, so I think I did something wrong at this regard. I was aware there was a problem when I tried to access a command using sudo: $ sudo ls sudo: unable to open /etc/sudoers: Permission denied sudo: no valid sudoers sources found, quitting sudo: unable to initialize policy plugin This is how /etc/sudoers looks like: $ ls -ald /etc/sudoers -r--r----- 1 root root 788 Oct 2 18:30 /etc/sudoers At this point I tried to reboot and now this is the message I get: The system is running in low graphics mode. Your screen, graphics card and input device settings could not be detected correctly. You will need to configure these yourself. I tried to follow the wizard to configure these settings, but without luck (the system prevents me going on when I press "Next"). The thing that makes me a bit less worried is that all the data on the disk seems readable and I'm able to access them using a live cd. I run memtest and RAM seems to be OK. Do you have any idea about how to recover my system? I'm very glad to provide further information, just let me know what info could be helpful. UPDATE. The issue is about wrong permissions and this is how I discovered: I mounted the root partition of the broken OS on /mnt/broken/ (live CD) and did ls /mnt/broken/. I got a permission denied error, while I expected to have the directory listing. I had to do sudo ls /mnt/broken/ and this worked. Thus without having root permission via sudo it's impossible to access the root of broken os. The current output of ls -ld /mnt/broken/ is: drwxr-x--- 29 1000 812 4096 2012-12-08 21:58 /mnt/broken Any thoughts on how to restore the old (working) set of permissions?

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