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• CRM at Oracle Series: Email Marketing

  - by tony.berk

  Anyone doubt that companies are sending more and more emails out to their existing customers and prospects? Effective email marketing requires a scalable platform which integrates with your CRM system. The email marketing system should also have key capabilities to ensure your maximizing your investment such as handling email bounces and click thru, tracking open messages and adhering to customer opt out and other personalization options. As part of the "CRM at Oracle" series, we've discussed other marketing topics including web marketing integration, real-time decisions and marketing business intelligence. Today's "CRM at Oracle" slidecast discusses how Oracle replaced a number of legacy "bulk" email systems with Siebel Email Marketing and is taking advantage of key functionality and integration to other Siebel CRM components. CRM at Oracle: Email Marketing Click here to learn more about Siebel Email Marketing and other Siebel Marketing products. Are you enjoying the CRM at Oracle Series? We are working on more topics for this year, but if there is a particular CRM area or function which you'd like to hear how Oracle implemented it internally, leave us a comment and we'll try to get it on our list.

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• Creating an email notification system based on polling database rows

  - by Ashish Sharma

  I have to design an email notification system based on the following requirements: The email notifications would be created based on polling rows in a Mysql 5.5 DB table when they are in a particular 'Completed' state. The email notification should be sent out in no more than 5 minutes from the time the row was created in the DB table (At the time of DB table row creation the state of the row might not be 'Completed'). Once 5 minutes for the DB table row expire in reaching the 'Completed' state, separate email notification need to be sent (basically telling the user that the original email notification would be delayed) and then sending the email notification as and when the row state reaches to being 'Completed'. The rest of the system requirements are : Adding relevant checks to monitor the whole system via MBeans interface. The system should be scalable so that if the rate of DB table rows creation increases so does the Email notification system be able to ramp up. So I request suggestions on following lines: What approach should I take in solving the problem described from a programming/Design pattern point of view? Suggestion for any third party plugin/software that can be used to solve the problem described? Points to take care regarding scalability and monitoring the health of the system? Java is the language of preference but I am open to using off the shelf components that can be interfaced with Java language or provide standard ports for communication. Currently I do have an in house grown system (written in Java) that is catering to the specified requirements, but it's now crumbling under increased load and now I want to give the problem a fresh look. thanks in advance Ashish

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• Implementing RSA-SHA1 signature algorithm in Java (creating a private key for use with OAuth RSA-SHA

  - by The Elite Gentleman

  Hi everyone, As you know, OAuth can support RSA-SHA1 Signature. I have an OAuthSignature interface that has the following method public String sign(String data, String consumerSecret, String tokenSecret) throws GeneralSecurityException; I successfully implemented and tested HMAC-SHA1 Signature (which OAuth Supports) as well as the PLAINTEXT "signature". I have searched google and I have to create a private key if I need to use SHA1withRSA signature: Sample code: /** * Signs the data with the given key and the provided algorithm. */ private static byte[] sign(PrivateKey key, String data) throws GeneralSecurityException { Signature signature = Signature.getInstance("SHA1withRSA"); signature.initSign(key); signature.update(data.getBytes()); return signature.sign(); } Now, How can I take the OAuth key (which is key = consumerSecret&tokenSecret) and create a PrivateKey to use with SHA1withRSA signature? Thanks

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• Looking for an open source email archiving application

  - by Joel

  I'm looking for an open source application that will archive my email. It might do this by logging in to my POP3 account on a regular basis and copying the emails across, or it might just read my Unix mbox/maildir file/directory directly on the mail server. It must be open and it must run on Linux (or any open OS actually). Ideally, it would have a web interface, but this is not a major requirement. MXsense (http://www.mxsense.com/mxsense.html) seems to be pretty-much what I want, except it's not open. I have no requirement for MS Exchange support. Any suggestions? The rationale (maybe a bit silly) is that I run Linux exclusively and it's still doesn't have an email client that is anywhere close to MS Outlook in terms of awesomeness, so I find myself switching between mail clients often. I would feel better about this if I had an archive of my emails, so it wouldn't matter which mail client I was using this month.

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• Huge email sizes when using mail merge in Word 2010

  - by Nic

  So I've designed an HTML template to send out some emails on. The code is fine, everything looks great there, and it tests just fantastically. I was sending out putting my recipients in the BCC field, but I decided to make it a little more personal and open the file in Word and do an email merge. The HTML file itself is 3.06kb and contains an img src to an absolute URL, which is about 125kb (a little large, I know, but it's very important). When I merge the file from Word 2010 - Outlook 2010, the email size jumps to about 250kb. It's not much, I know, but I'm a gigantic nerd and I'm stuck thinking it should be about 5kb with MIME overhead. Here's the file list on one of the test emails: File Size image001.png 104366 image002.gif 43 MESSAGE 1259 Mime.822 152575 TEXT.htm 5712 Since the img src is specified, I'm not sure why these are coming through. If this is an issue inherent to Outlook, I'd be happy to explore other options.

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• Redirecting wildcard emails to one email with postfix

  - by Burning the Codeigniter

  I'm creating a bounce email system where emails can reply to messages on my site. However when the emails are sent to the user containing the previous message, the Reply-To field contains an email something like this [email protected] (which contains the ID at the end). If the user replies, the reply message will be sent back to [email protected] which of course, doesn't have its own mailbox, except the [email protected]. How would I redirect all incoming messages coming from a specific wildcard notification-message-*@mysite.com to [email protected]? I did some research, but no solid part worked, including the luser_relay = [email protected] and putting notification-message-* in the postfix aliases table, the notification@ has a Maildir, so the emails would go into it. I am using Ubuntu 11.04.

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• Can't send email through Comcast SMTP to my domains

  - by Midnight Oil

  I am a Comcast customer with 3 computers and 3 computer users in the house. There are 2 fully updated Macs and one PC running Windows 7. We use Mail on the Macs, and Outlook on Windows 7. All computer accounts are configured to send mail through port 587 of smtp.comcast.net. I also have two personal domains registered with Network Solutions. For the sake of this discussion, call my domains myOwnDomain1.com and myOwnDomain2.com. I have email addresses at both domains. They are of the form [email protected] and [email protected]. Until recently, our email worked as expected. However, sometime between September 13, 2012 and September 19, 2012, we lost the ability to send email through Comcast's SMTP server to the email addresses at my personal domains. If we attempt to send email through Comcast's SMTP to those addresses, the email never arrives. Furthermore, the email clients give no indication of failure. The email just never arrives. The result is the same on all 3 computers and with all accounts on those computers. We can successfully send email through Comcast's SMTP from any of our accounts on any of our computers to any email address other than to my email addresses at my personal domains! However, I receive email at those domains that is not sent through smtp.comcast.net. For example, I can successfully send email from my gmail and yahoo accounts to my email addresses at my personal domains. Furthermore, I can successfully send email through smtp.myOwnDomain1.com to [email protected] and through smtp.myOwnDoman2.com to [email protected]. Comcast says the problem must be at Network Solutions. According to Network Solutions, their logs show they are not blocking reception of the email, and our IP address is not flagged as a spam source. They say the email is simply not arriving. Does anyone have any ideas why we can't send email through Comcast's SMTP server to my domains? As an odd coincidence, we recently noticed a change in Comcast's SMTP service. there is now a 5 minute delay on all outbound mail. Comcast's SMTP server seems to sit on the mail with a 5 minute timer.

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• What email providers are case sensitive? [on hold]

  - by Thanatos

  According to RFC 5321, the local-part of email addresses is case-sensitive. However, most providers that I know of (e.g., GMail) are not case-sensitive. (It's actually more complex than that: GMail ignores .s in emails as well.) Is there a list, or source, of the various rules, including case-sensitivity, for various major email providers? Is there a large-ish email provider than has case-sensitive email addresses?

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• Is there any open source tool that automatically 'detects' email threading like Gmail?

  - by Chris W.

  For instance, if the original message (message 1) is... Hey Jon, Want to go get some pizza? -Bill And the reply (message 2) is... Bill, Sorry, I can't make lunch today. Jonathon Parks, CTO Acme Systems On Wed, Feb 24, 2010 at 4:43 PM, Bill Waters wrote: Hey John, Want to go get some pizza? -Bill In Gmail, the system (a) detects that message 2 is a reply to message 1 and turns this into a 'thread' of sorts and (b) detects where the replied portion of the message actually is and hides it from the user. (In this case the hidden portion would start at "On Wed, Feb..." and continue to the end of the message.) Obviously, in this simple example it would be easy to detect the "On <Date, <Name wrote:" or the "" character prefixes. But many email systems have many different style of marking replies (not to mention HTML emails). I get the feeling that you would have to have some damn smart string parsing algorithms to get anywhere near how good GMail's is. Does this technology already exist in an open source project somewhere? Either in some library devoted to this exclusively or perhaps in some open source email client that does similar message threading? Thanks.

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• Email bouncing sent from Google

  - by davidmck

  I'm hoping someone here has an idea of where to look next. We have a domain we support which has email sent to it from one particular user bounce with the following message: Delivery to the following recipient failed permanently: [email protected] Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Unrouteable address (state 14). We only have reports of bouncing form this one particular user (who is someone we don't support - except they'd like to be able to contact our customer and we're trying to figure out if the problem is on our end). Many people can successfully send to this domain and the user who is getting bounce messages can send to other domains that we support (so it's clearly something specific with the princetonscoop.com domain and not our setup in general). I've reviewed the MX records multiple times and the server logs don't show a connection which generates this error (in fact this error is not one that our mail server would ever return). So it appears that google is contacting a different mail server for some reason. I have tested sending from my gmail account and that works. I believe the sender is using a google-apps account (the account they are using is from their own domain, not a gmail account). Any ideas on what might be happening here or what to test/investigate next? Thanks.

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• Inbox messages store in database or via Real Email System?

  - by Khou

  For a user control panel that features a private message inbox, is it better to serve the private messages via a "real" email server or just store the messages in the database?

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• automatic manipulation of email messages

  - by Toc

  Does it exist any web service that "filters" any email message allowing to change the subject or the content on a regexp basis and then forward it to my webmail address? For example: I want to append automatically the string "IMPORTANT! " to the subject of every message I receive with the subject containing "expiry", or I want to change any occurrence of "h2" in the body to "h1".

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• unable to receiving emails to my client.

  - by Karthik Malla

  Hello, I created my own mail server client my domain name is www.softmail.me from this mail client I can able to send emails to any email provider but I cannot receive any emails back. I hosted my client at http://beta.softmail.me do I need to apply settings of a sub domain or domain settings are enough. Kindly check my dns settings and reply me. my DNS details are A (Host) host = @ points = 65.75.241.26 host = beta points = 65.75.241.26 host = accs points = 65.75.241.26 host = mail points = 65.75.241.26 host = stable points = 65.75.241.26 CNAME (Alias) host = imap points = mail host = pop points = mail host = smtp points = mail host = www points = @ MX (Mail Exchange) priority = 10 host = mail points = @ Please verify the above settings and tell me why I am unable to receive emails back from other email providers.

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• openssl creates invalid signature if run by a different user

  - by divB

  Very strange problem here: openssl successfully creates signatures but only those created as root are valid whereas created by another user (www-data) are invalid! All files are readable and there are not error messages: # echo -ne Test | openssl dgst -ecdsa-with-SHA1 -sign activation.key > /tmp/asRoot.der # su www-data $ echo -ne Test | openssl dgst -ecdsa-with-SHA1 -sign activation.key > /tmp/asWww-data.der $ uname -a Linux linux 2.6.32-5-openvz-amd64 #1 SMP Mon Feb 25 01:16:25 UTC 2013 i686 GNU/Linux $ cat /etc/debian_version 6.0.7 Both files (asRoot.der and asWww-data.der) are transfered to a different computer for verification with the public key: $ echo -ne Test | openssl dgst -verify activation.pub -keyform DER -signature asRoot.der Verified OK $ echo -ne Test | openssl dgst -verify activation.pub -keyform DER -signature asWww-data.der Verification Failure That can't be true! What's wrong here?

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• Why Freezing when sending email?

  - by Outlaw Lemur

  So i have a kinect program which when it detects a human, it saves images of them and sends your email a notification email, the thing is that when it sends the email, it freezes and stops running, Why does it do this? Email Notification Code: void SendNotificationEmail() { string email = textBox1.Text; string message = "Someone has been detected in your house!\n Go to www.kinected.webs.com to view your photos now!!!!"; System.Net.Mail.MailMessage emailsend = new System.Net.Mail.MailMessage(); emailsend.To.Add(email); emailsend.Subject = "There is an Intruder In Your Home!"; emailsend.From = new System.Net.Mail.MailAddress("[email protected]"); emailsend.Body = message; System.Net.Mail.SmtpClient smtp = new System.Net.Mail.SmtpClient("smtp.mail.yahoo.com."); smtp.Send(emailsend); } When its supposed to fire: void nui_ColorFrameReady2(object sender, ImageFrameReadyEventArgs e) { // 32-bit per pixel, RGBA image xxx PlanarImage Image = e.ImageFrame.Image; //int deltaFrames = totalFrames - lastFrameWithMotion; //if (totalFrames2 <= stopFrameNumber & deltaFrames > 300) { ++totalFrames2; string bb1 = Convert.ToString(totalFrames2); // string file_name_3 = "C:\\Research\\Kinect\\Proposal\\Depth_Img" + bb1 + ".jpg"; xxx string file_name_4 = "C:\\temp\\Kinect1_Img" + bb1 + ".jpg"; video.Source = BitmapSource.Create( Image.Width, Image.Height, 96, 96, PixelFormats.Bgr32, null, Image.Bits, Image.Width * Image.BytesPerPixel); BitmapSource image4 = BitmapSource.Create( Image.Width, Image.Height, 96, 96, PixelFormats.Bgr32, null, Image.Bits, Image.Width * Image.BytesPerPixel); if (PersonDetected == 1) { if (totalFrames2 % 10 == 0) { image4.Save(file_name_4, Coding4Fun.Kinect.Wpf.ImageFormat.Jpeg); SendNotificationEmail(); PersonDetected = 0; // lastFrameWithMotion = totalFrames; // topFrameNumber += 100; } } } } Thanks for any help!

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• How does eMail encryption work?

  - by Dummy Derp

  I have been going over YouTube watching videos on eMail encryption and everyone seems to explain it from a different perspective. Some do it for a CompTIA exam while others just provide a primer. Here is what I understood: Step1: You compose an email that you want to send. Without encryption, it will be simple ASCII text that will be visible to anyone along the way. Step2: You generate a digital signature to make sure that nobody gets to re-transmit your email and claim it was you. Digital Signature is generated using Sender's private key which is usually a hash of the password and is then combined with the original message to form one long hash string. These signatures are one-time-use-only and a new one is calculated for every email. Step 3: You encrypt the compose of your email using Receiver's public key so that the only person who can read it is the intended receiver using their private key Step 4: When you hit the send the email, what is transmitted now is gibberish to everyone apart from the intended receiver who will decrypt is using their private key And there are various ways to do it like PEM, PGP, etc. Correct me where I am wrong or refine where necessary.

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• Best practices for mass email platform

  - by Niro

  I am in the process of setting up mass email service. My question is: what are the best practices to achieve maximum deliver-ability. More precisely - what should I do/know to prevent spam filters from blocking the emails (the emails are not spam). for example- how can I tell if my IP address is blacklisted somewhere and how can I prevent it from becoming blacklisted. Is amazon web services a suitable platform due to dynamic IP addresses, what are the restrictions on the from address, can it be different from the mail server domain.... you get it....

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• Email bouces to tell me it was delivered?

  - by flamey

  I get this back after sending an email. It says "Your message was successfully delivered", then why do I even get this? Or this phrase referes to something else? Reporting-MTA: dns; gmmr6.centrum.cz X-Postfix-Queue-ID: CDBBB8016CE1 X-Postfix-Sender: rfc822; [SENDER_EMAIL] Arrival-Date: Sat, 5 Mar 2011 22:04:41 +0100 (CET) Final-Recipient: rfc822; [RECIPIENT_EMAIL] Original-Recipient: rfc822;[RECIPIENT_EMAIL] Action: delivered Status: 2.0.0 Diagnostic-Code: X-Postfix; delivery via maildaemon: OK This is the mail system at host gmmr6.centrum.cz. Your message was successfully delivered to the destination(s) listed below. If the message was delivered to mailbox you will receive no further notifications. Otherwise you may still receive notifications of mail delivery errors from other systems. The mail system <[RECIPIENT_EMAIL]>;: delivery via maildaemon: OK

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• Outlook Signature Broken in Entourage

  - by Eric J.

  Some of our company uses Windows with Outlook 2010, and the rest use Mac with Entourage. When our standard signature line is included in an email that goes to Entourage, the result does not display correctly. It appears that Entourage is mangling the HTML. My working theory is that Entourage encounters inline CSS styles it does not know about and stops processing styles, but I'm really not sure. Question: How can I enter a signature into Outlook 2010 that will render correctly in Entourage? For example, can I specify somehow the exact HTML to use? Here's an example of how the HTML is being changed. Original on Outlook, as received by another Outlook client: <span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"; color:#1785C5'>My Company<br> </span></b><span class=apple-style-span><span style='font-size:9.0pt; font-family:"Century Gothic","sans-serif";color:#666666'>123 Main St.</span></span><span class=apple-style-span><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"; color:#AFAFAF'>&nbsp;</span></span><span class=apple-style-span><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#666666'>Suite 100</span></span> Note the use of spans, color #1785C5 and color #666666. Same original email, as displayed in an Entourage client: <span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"; mso-fareast-font-family:"Times New Roman"'><br> <span style='color:#656565'>My Company<br> 123 Main St Suite 100<br> </span> Note the use of br tags rather than spans, and the color #656565.

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• Problems when pasting Outlook 2010 signature logo into message body

  - by Austin ''Danger'' Powers

  Whenever I paste my company logo into a message in Outlook 2010, I run into a variety of complications and anomalies. The dimensions of my original logo image are 315x174 (source image is a PNG file). I am scaling this image down in Photoshop CS6 to a variety of smaller sizes for testing my Outlook signature (300x166, 250x138, 200x110,150x83 and 100x55 pixels). 300x166 = no distortion. This looks the same as in Photoshop (but far too large to use in my signature). 250x130 = distorted (gets stretched much wider by Outlook when pasting into message body). 200x110 = looks reasonable, but seems to have been scaled to a different size (smaller) by Outlook for no obvious reason. 150x83 = for some reason, this is scaled by Outlook to the exact same size that 200x110 was scaled to. In fact, a large range of similar dimensions are scaled to the exact same image size by Outlook. This is very frustrating. Why is this happening and what can be done to prevent it? 100x55 = when pasting my logo from Photoshop to Outlook with these dimensions all that happens is the cursor jumps forwards about an inch on the screen, leaving a blank space where the image was supposed to go. Any advice would be much appreciated.

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• Best practices: Sending email on behalf of users

  - by Ben Doom

  The company I work for provides testing services for the healthcare industry. As part of our services, we need to send email to our clients' employees. Typically, these are temp, part-time, or contract employees, and so have private email addresses (eg Hotmail, GMail, Yahoo!, etc). Up to now, we've been sending from an internal address, but this means that replies come back to us when employees aren't paying attention or don't know to send queries to our clients. I'd like to change this, so that the person who requests that the email is sent is the person that is replied to. We've used reply-to: in the past, but it seemed to cause additional mail to be trapped by spam filters. I've been reading about sender: and on-behalf-of: headers, and was wondering what the current best-practice was for sending email in a scenario where we need to send email such that the reply goes to a domain we don't control.

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• What are the disadvantages of domain email forwarding?

  - by naivedeveloper

  I have a domain, example.com. My domain registrar gives me two options concerning email. Set up forwarding email addresses (e.g., [email protected] forwarded to [email protected]. Set up Google Apps for email management Thus far, I have gone with option 1. I have a generic GMail email, [email protected], and I subsequently set up various email addresses on my registrar to forward to this gmail address: [email protected] -> [email protected] [email protected] -> [email protected] [email protected] -> [email protected] Through the GMail account, I have the option to alias these addresses when sending email. For example, from [email protected], I can "send email as" [email protected]. That way from the vantage point of the receiver of the email, the email came from [email protected] as opposed to [email protected]. My question is: Are there any disadvantages of this approach? Are these emails more susceptible to being picked up by spam filters vs using the Google Apps approach? Is there any hidden indication that the email is being aliased? When viewing the email headers, it shows the email was sent from [email protected] and not [email protected] or "forwarded from [email protected]" or anything like that. Am I naive in assuming that my cheap approach to email is masked by aliasing my outgoing emails? I have chosen approach number 1 simply because of the ease of setup. With that said, are there any advantages of going with approach 2 (the Google Apps approach)? Thanks for suggestions and advice.

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• Custom signature for Gmail mobile

  - by pilcrow

  Is it possible to use a custom signature for Gmail to be used only when accessed over an iPhone or other mobile device? While I don't find the Sent from my [iPhone|mobile device] siglines to be very pretty, they are a convenient way to explain and excuse the brevity and occasional typo in mobile email.

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• Handling Digital ID/Signature in Outlook Add-in

  - by CoSteve

  I have a C# Outlook Add-In application (VS2005 and 2003 Outlook) that reads incoming emails and strips out the attachments and the email text body for future processing. Occasionally I'll get an email that contains a digital signature. The application will fail when I try to access the mailitem.body property, throwing the following exception: System.Runtime.InteropServices.COMException (0xAB404001): The operation failed. at Microsoft.Office.Interop.Outlook._MailItem.get_Body() at MyLib.MyApp.OutlookAddin.MailProcessor.ProcessMailItem(MailItem mailItem) I'm pretty sure it is the digital signature causing the problem because if I forward the email back to myself, it will strip off the original sender's digital signature and the add-in application will process the email without any problems. I'm not sure what to do. I need to process the email, so I can't just ignore it. Somehow getting the body of the original email without throwing an exception would be ideal. Or I guess if I can identify that there is a digital signature associated with the email, I could forward the email to myself, but that seems a little messy. Does anyone have any suggestions/fixes? Thanks for any help.

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• Persist header data across reply emails

  - by mickyjtwin

  Am trying to determine the best way to persist information from an originating email, through to a reply back. Essentially, it is to pass a GUID from the original email (c#), whereby when the receiver replies back, that GUID is also sent back for reference. I have tried setting the MessageID, whereby using Outlook, the In-Reply-To value is set with the original ID, however using some webclient email systems, that value is not created on reply. Is there another way to sent this info through email headers?

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