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• Visual Studio 2013 Static Code Analysis in depth: What? When and How?

  - by Hosam Kamel

  In this post I'll illustrate in details the following points What is static code analysis? When to use? Supported platforms Supported Visual Studio versions How to use Run Code Analysis Manually Run Code Analysis Automatically Run Code Analysis while check-in source code to TFS version control (TFSVC) Run Code Analysis as part of Team Build Understand the Code Analysis results & learn how to fix them Create your custom rule set Q & A References What is static Rule analysis? Static Code Analysis feature of Visual Studio performs static code analysis on code to help developers identify potential design, globalization, interoperability, performance, security, and a lot of other categories of potential problems according to Microsoft's rules that mainly targets best practices in writing code, and there is a large set of those rules included with Visual Studio grouped into different categorized targeting specific coding issues like security, design, Interoperability, globalizations and others. Static here means analyzing the source code without executing it and this type of analysis can be performed through automated tools (like Visual Studio 2013 Code Analysis Tool) or manually through Code Review which already supported in Visual Studio 2012 and 2013 (check Using Code Review to Improve Quality video on Channel9) There is also Dynamic analysis which performed on executing programs using software testing techniques such as Code Coverage for example. When to use? Running Code analysis tool at regular intervals during your development process can enhance the quality of your software, examines your code for a set of common defects and violations is always a good programming practice. Adding that Code analysis can also find defects in your code that are difficult to discover through testing allowing you to achieve first level quality gate for you application during development phase before you release it to the testing team. Supported platforms .NET Framework, native (C and C++) Database applications. Support Visual Studio versions All version of Visual Studio starting Visual Studio 2013 (except Visual Studio Test Professional) check Feature comparisons Create and modify a custom rule set required Visual Studio Premium or Ultimate. How to use? Code Analysis can be run manually at any time from within the Visual Studio IDE, or even setup to automatically run as part of a Team Build or check-in policy for Team Foundation Server. Run Code Analysis Manually To run code analysis manually on a project, on the Analyze menu, click Run Code Analysis on your project or simply right click on the project name on the Solution Explorer choose Run Code Analysis from the context menu Run Code Analysis Automatically To run code analysis each time that you build a project, you select Enable Code Analysis on Build on the project's Property Page Run Code Analysis while check-in source code to TFS version control (TFSVC) Team Foundation Version Control (TFVC) provides a way for organizations to enforce practices that lead to better code and more efficient group development through Check-in policies which are rules that are set at the team project level and enforced on developer computers before code is allowed to be checked in. (This is available only if you're using Team Foundation Server) Require permissions on Team Foundation Server: you must have the Edit project-level information permission set to Allow typically your account must be part of Project Administrators, Project Collection Administrators, for more information about Team Foundation permissions check http://msdn.microsoft.com/en-us/library/ms252587(v=vs.120).aspx In Team Explorer, right-click the team project name, point to Team Project Settings, and then click Source Control. In the Source Control dialog box, select the Check-in Policy tab. Click Add to create a new check-in policy. Double-click the existing Code Analysis item in the Policy Type list to change the policy. Check or Uncheck the policy option based on the configurations you need to perform as illustrated below: Enforce check-in to only contain files that are part of current solution: code analysis can run only on files specified in solution and project configuration files. This policy guarantees that all code that is part of a solution is analyzed. Enforce C/C++ Code Analysis (/analyze): Requires that all C or C++ projects be built with the /analyze compiler option to run code analysis before they can be checked in. Enforce Code Analysis for Managed Code: Requires that all managed projects run code analysis and build before they can be checked in. Check Code analysis rule set reference on MSDN What is Rule Set? Rule Set is a group of code analysis rules like the example below where Microsoft.Design is the rule set name where "Do not declare static members on generic types" is the code analysis rule Once you configured the Analysis rule the policy will be enabled for all the team member in this project whenever a team member check-in any source code to the TFSVC the policy section will highlight the Code Analysis policy as below TFS is a very extensible platform so you can simply implement your own custom Code Analysis Check-in policy, check this link for more details http://msdn.microsoft.com/en-us/library/dd492668.aspx but you have to be aware also about compatibility between different TFS versions check http://msdn.microsoft.com/en-us/library/bb907157.aspx Run Code Analysis as part of Team Build With Team Foundation Build (TFBuild), you can create and manage build processes that automatically compile and test your applications, and perform other important functions. Code Analysis can be enabled in the Build Definition file by selecting the correct value for the build process parameter "Perform Code Analysis" Once configure, Kick-off your build definition to queue a new build, Code Analysis will run as part of build workflow and you will be able to see code analysis warning as part of build report Understand the Code Analysis results & learn how to fix them Now after you went through Code Analysis configurations and the different ways of running it, we will go through the Code Analysis result how to understand them and how to resolve them. Code Analysis window in Visual Studio will show all the analysis results based on the rule sets you configured in the project file properties, let's dig deep into what each result item contains: 1 Check ID The unique identifier for the rule. CheckId and Category are used for in-source suppression of a warning.       2 Title The title of warning message       3 Description A description of the problem or suggested fix 4 File Name File name and the line of code number which violate the code analysis rule set 5 Category The code analysis category for this error 6 Warning /Error Depend on how you configure it in the rule set the default is Warning level 7 Action Copy: copy the warning information to the clipboard Create Work Item: If you're connected to Team Foundation Server you can create a work item most probably you may create a Task or Bug and assign it for a developer to fix certain code analysis warning Suppress Message: There are times when you might decide not to fix a code analysis warning. You might decide that resolving the warning requires too much recoding in relation to the probability that the issue will arise in any real-world implementation of your code. Or you might believe that the analysis that is used in the warning is inappropriate for the particular context. You can suppress individual warnings so that they no longer appear in the Code Analysis window. Two options available: In Source inserts a SuppressMessage attribute in the source file above the method that generated the warning. This makes the suppression more discoverable. In Suppression File adds a SuppressMessage attribute to the GlobalSuppressions.cs file of the project. This can make the management of suppressions easier. Note that the SuppressMessage attribute added to GlobalSuppression.cs also targets the method that generated the warning. It does not suppress the warning globally.       Visual Studio makes it very easy to fix Code analysis warning, all you have to do is clicking on the Check Id hyperlink if you are not aware how to fix the warring and you'll be directed to MSDN online or local copy based on the configuration you did while installing Visual Studio and you will find all the information about the warring including how to fix it. Create a Custom Code Analysis Rule Set The Microsoft standard rule sets provide groups of rules that are organized by function and depth. For example, the Microsoft Basic Design Guidelines Rules and the Microsoft Extended Design Guidelines Rules contain rules that focus on usability and maintainability issues, with added emphasis on naming rules in the Extended rule set, you can create and modify a custom rule set to meet specific project needs associated with code analysis. To create a custom rule set, you open one or more standard rule sets in the rule set editor. Create and modify a custom rule set required Visual Studio Premium or Ultimate. You can check How to: Create a Custom Rule Set on MSDN for more details http://msdn.microsoft.com/en-us/library/dd264974.aspx Q & A Visual Studio static code analysis vs. FxCop vs. StyleCpp http://www.excella.com/blog/stylecop-vs-fxcop-difference-between-code-analysis-tools/ Code Analysis for SharePoint Apps and SPDisposeCheck? This post lists some of the rule set you can run specifically for SharePoint applications and how to integrate SPDisposeCheck as well. Code Analysis for SQL Server Database Projects? This post illustrate how to run static code analysis on T-SQL through SSDT ReSharper 8 vs. Visual Studio 2013? This document lists some of the features that are provided by ReSharper 8 but are missing or not as fully implemented in Visual Studio 2013. References A Few Billion Lines of Code Later: Using Static Analysis to Find Bugs in the Real World http://cacm.acm.org/magazines/2010/2/69354-a-few-billion-lines-of-code-later/fulltext What is New in Code Analysis for Visual Studio 2013 http://blogs.msdn.com/b/visualstudioalm/archive/2013/07/03/what-is-new-in-code-analysis-for-visual-studio-2013.aspx Analyze the code quality of Windows Store apps using Visual Studio static code analysis http://msdn.microsoft.com/en-us/library/windows/apps/hh441471.aspx [Hands-on-lab] Using Code Analysis with Visual Studio 2012 to Improve Code Quality http://download.microsoft.com/download/A/9/2/A9253B14-5F23-4BC8-9C7E-F5199DB5F831/Using%20Code%20Analysis%20with%20Visual%20Studio%202012%20to%20Improve%20Code%20Quality.docx Originally posted at "Hosam Kamel| Developer & Platform Evangelist" http://blogs.msdn.com/hkamel

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• Oracle Customer Experience Summit @ OpenWorld

  - by Christie Flanagan

  This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation gave us in-depth insight into this always-connected, always-sharing experience revolution we are witnessing.If you haven’t yet made it over to the Oracle Customer Experience Summit at The Westin St. Francis and the recently made over Oracle Square (aka Union Square), there’s still time today and tomorrow to network with industry peers and hear best practices from those who have steered their ventures through the disruptive trends of customer experience and have proven, successful strategies to share for driving strategic customer-centric initiatives. If you’re interested in learning how Oracle WebCenter helps businesses meet the demands of the customer experience revolution, be sure to check out these sessions at the Oracle Customer Experience Summit later today:Using the Online Customer Experience to Drive Engagement and Marketing Success Thursday, Oct 4, 4:15 PM - 5:15 PM - St. Francis - GeorgianMariam Tariq - Senior Director Product Management, Oracle Stephen Schleifer - Senior Principal Product Manager, Oracle Richard Backx - Business IT Architect/Consultant, KPN NL Netco CE Channels Online The online channel is a critical means of reaching and engaging customers. Online marketing efforts today must be targeted, interactive, and consistent to provide customers with a seamless experience. These efforts must include integrated management of Web, mobile, and social channels—supported by cross-channel customer data and campaigns—and integration with commerce to drive an engaging and differentiated online customer experience. Attend this session to learn how you can use the online channel to increase customer loyalty and drive the success of your marketing initiatives.Empowering Your Frontline Employees: Sales and Service Enterprise Collaboration Thursday, Oct 4, 5:30 PM - 6:30 PM - St. Francis - Elizabethan ABStephen Fioretti - VP, Product Management, Oracle Peter Doolan - Group Vice President, Sales Engineering, Oracle Andrew Kershaw - Sr Director Business Development, Oracle Marty Marcinczyk - VP Customer Experience Engineering, Comcast A focus on the employee experience is critical, because it can make or break your customers’ experiences, directly or indirectly. Engaged and empowered frontline employees become your best advocates and inspire your brand champions. This session explores proven approaches and tools, including social collaboration tools, that can help you empower and enable your frontline teams to improve customer and employee experiences.And before you go, you'll also want to explore the Innovation Tents in Oracle Square which feature leading-edge customer experience demonstrations; attend our customer journey mapping workshop; and learn at sessions focused on innovating differentiated experiences that drive cross-functional alignment.

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• Microsoft Visual Studio Team Explorer 2010 codename “Eaglestone”

  - by HosamKamel

  Microsoft has released the beta release of Microsoft Visual Studio Team Explorer 2010 codename “Eaglestone”, the Eclipse plugin and cross-platform command line assets that were acquired from Teamprise back in November. You can download the bits here, and participate in the associated Microsoft Connect community here. Changes done in this release : All of the architectural changes in TFS 2010 has been reacted, which primarily shows up in our support for Team Project Collections but it also means that the Eclipse plug-in supports all the configurations for project portal and reporting services that are possible (including not having any configured at all) Added the enhanced work item linking and hierarchy capabilities.  You can now define typed links, query for work items based on links, and work with work item hierarchies. Added support for the new WF-based team build Have reacted to a lot of underlying changes in the source control version model with respect to how branching, merging, and renames happen. History now follows branches and merges. Branches are proper first class citizens in the source control explorer. You can check a detailed post written  by bharry here Microsoft Visual Studio Team Explorer 2010 codename “Eaglestone”

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• How to pick a great working team?

  - by Javierfdr

  I've just finished my master and I'm starting to dig into the laboral world, i.e. learning how programming teams and technology companies work in the real world. I'm starting to design the idea of my own service or product based on free software, and I will require a well coupled, enthusiast and fluid team to build and the idea. My problem is that I'm not sure which would be the best skills to ask for a programming team of 4-5 members. I have many friends and acquaintances, with whom I've worked during my studies. Must of those ones I have in mind are very capable and smart people, with a good logic and programming base, although some of them have some characteristics that I believe that could influtiate negatively in the group: lack of communication, fear to debate ideas, hard to give when debating, lack of structured programming (testing, good commenting, previous design and analysis). Some of them have this negative characteristics, but must of them have a lot of enthusiasm, nice working skills (from an individual point of view), and ability to see the whole picture. The question is: how to pick the best team for a large scale project, with a lot of programming? Which of these negative skills do you think are just too influential? Which can be softened with good leadership? Wich good skills are to be expected? And any other opinion about social and programming skills of a programming team.

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• Team Software Development using Ruby on Rails

  - by Panoy

  I used to work alone on small to medium sized programming projects before and have no experience working in a team environment. Currently, there will be 3 of us in an in-house software development team that is tasked to develop a number of software for an academic institution. We have decided to use the web for the majority of the projects and are planning to choose Ruby on Rails for this and I would like to ask for your inputs, advices and approaches with regards to software development as a team using the RoR web framework. One thing that has really confounded me is how you divide the programming tasks of a project if there are 3 of you that are really doing the coding. It’s obvious that we as developers approach a problem in a modular way and finish it one after another. If the project consists of 3 modules, should each one of us focus on each of those modules? Would it be faster that way? How about if the 3 of us would focus on one module first (that’s what I really prefer). Is using a distributed version control system such as Git the answer to this type of problem? Please don’t forget to put your tips and experiences with regards to team software development. Cheers!

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• Minimum team development sizes

  - by MarkPearl

  Disclaimer - these are observations that I have had, I am not sure if this follows the philosophy of scrum, agile or whatever, but most of these insights were gained while implementing a scrum scenario. Two is a partnership, three starts a team For a while I thought that a team was anything more than one and that scrum could be effective methodology with even two people. I have recently adjusted my thinking to a scrum team being a minimum of three, so what happened to two and what do you call it? For me I consider a group of two people working together a partnership - there is value in having a partnership, but some of the dynamics and value that you get from having a team is lost with a partnership. Avoidance of a one on one confrontation The first dynamic I see missing in a partnership is the team motivation to do better and how this is delivered to individuals that are not performing. Take two highly motivated individuals and put them together and you will typically see them continue to perform. Now take a situation where you have two individuals, one performing and one not and the behaviour is totally different compared to a team of three or more individuals. With two people, if one feels the other is not performing it becomes a one on one confrontation. Most people avoid confrontations and so nothing changes. Compare this to a situation where you have three people in a team, 2 performing and 1 not the dynamic is totally different, it is no longer a personal one on one confrontation but a team concern and people seem more willing to encourage the individual not performing and express their dissatisfaction as a team if they do not improve. Avoiding the effects of Tuckman’s Group Development Theory If you are not familiar with Tuckman’s group development theory give it a read (http://en.wikipedia.org/wiki/Tuckman's_stages_of_group_development) In a nutshell with Tuckman’s theory teams go through these stages of Forming, Storming, Norming & Performing. You want your team to reach and remain in the Performing stage for as long as possible - this is where you get the most value. When you have a partnership of two and you change the individuals in the partnership you basically do a hard reset on the partnership and go back to the beginning of Tuckman’s model each time. This has a major effect on the performance of a team and what they can deliver. What I have seen is that you reduce the effects of Tuckman's theory the more individuals you have in the team (until you hit the maximum team size in which other problems kick in). While you will still experience Tuckman's theory with a team of three, the impact will be greatly reduced compared to two where it is guaranteed every time a change occurs. It's not just in the numbers, it's in the people One final comment - while the actual numbers of a team do play a role, the individuals in the team are even more important - ideally you want to keep individuals working together for an extended period. That doesn't mean that you never change the individuals in a team, or that once someone joins a team they are stuck there - there is value in an individual moving from team to team and getting cross pollination, but the period of time that an individual moves should be in month's or years, not days or weeks. Why? So why is it important to know this? Why is it important to know how a team works and what motivates them? I have been asking myself this question for a while and where I am at right now is this… the aim is to achieve the stage where the sum of the total (team) is greater than the sum of the parts (team members). This is why we form teams and why understanding how they work is a challenge and also extremely stimulating.

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• The Dark Knight and Team Fortress 2 Mashup Movie Trailer [Video]

  - by Asian Angel

  If you are a Batman fan then you will find this video mashup interesting to watch. YouTube user TrueOneMoreUser has created a unique Dark Knight Trailer using characters from Team Fortress 2 and select scenes from The Dark Knight movie itself. Team Fortress 2 – The Demo Knight [via Geeks are Sexy] Latest Features How-To Geek ETC How To Make Disposable Sleeves for Your In-Ear Monitors Macs Don’t Make You Creative! So Why Do Artists Really Love Apple? MacX DVD Ripper Pro is Free for How-To Geek Readers (Time Limited!) HTG Explains: What’s a Solid State Drive and What Do I Need to Know? How to Get Amazing Color from Photos in Photoshop, GIMP, and Paint.NET Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Bring the Grid to Your Desktop with the TRON Legacy Theme for Windows 7 The Dark Knight and Team Fortress 2 Mashup Movie Trailer [Video] Dirt Cheap DSLR Viewfinder Improves Outdoor DSLR LCD Visibility Lakeside Sunset in the Mountains [Wallpaper] Taskbar Meters Turn Your Taskbar into a System Resource Monitor Create Shortcuts for Your Favorite or Most Used Folders in Ubuntu

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• Solo .NET Programmer moving to a team

  - by 219558af-62fa-411d-b24c-d08dab

  I've been a solo .NET programmer for a small startup for the last 8 years. I've put together some pretty decent software, and I always strived to better myself and conform to best practices, including source control (SVN/TFS). I worked very closely with a team of engineers of other disciplines, but when it came down to the software I was the only one programming. I love the craft of programming and love learning new things to sharpen my tools. In 2 weeks I will be starting a new job in a team of 20 .NET developers. My position will be mid-level, and I will be working under some programmers with incredibly impressive backgrounds. Again, the team aspect of development will be new to me, so I'm looking for some general "new guy" tips that will help me be as effective and easy to get along with as possible from the get-go. Anything goes, including high level tips, and small day-to-day things about communication. Thanks for any and all input!

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• Solo .NET Programmer moving to a team

  - by 219558af-62fa-411d-b24c-d08dab

  I've been a solo .NET programmer for a small startup for the last 8 years. I've put together some pretty decent software, and I always strived to better myself and conform to best practices, including source control (SVN/TFS). I worked very closely with a team of engineers of other disciplines, but when it came down to the software I was the only one programming. I love the craft of programming and love learning new things to sharpen my tools. In 2 weeks I will be starting a new job in a team of 20 .NET developers. My position will be mid-level, and I will be working under some programmers with incredibly impressive backgrounds. Again, the team aspect of development will be new to me, so I'm looking for some general "new guy" tips that will help me be as effective and easy to get along with as possible from the get-go. Anything goes, including high level tips, and small day-to-day things about communication.

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• Possible problems in a team of programmers [on hold]

  - by John

  I am a "one man team" ASP.NET C#, SQL, HTML, JQuery programmer that wants to split workload with two other guys. Since I never actually thought of possible issue in a team of programmer, there are actually quite a few that came to my mind. delegating tasks (who works on what which is also very much related to security). I found Team Foundation Service could be helpful with this problem and started reading about it. Are there any alternatives? security (do now want for original code to be reused outside the project) How to prevent programmers from having access to all parts of code, and how to prevent them from using that code outside of project? Is trust or contract the only way?

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• Cloud Adoption Challenges

  - by Herve Roggero

  Originally posted on: http://geekswithblogs.net/hroggero/archive/2013/11/07/cloud-adoption-challenges.aspxWhile cloud computing makes sense for most organizations and countless projects, I have seen customers significantly struggle with cloud adoption challenges. This blog post is not an attempt to provide a generic assessment of cloud adoption; rather it is an account of personal experiences in the field, some of which may or may not apply to your organization. Cloud First, Burst? In the rush to cloud adoption some companies have made the decision to redesign their core system with a cloud first approach. However a cloud first approach means that the system may not work anymore on-premises after it has been redesigned, specifically if the system depends on Platform as a Service (PaaS) components (such as Azure Tables). While PaaS makes sense when your company is in a position to adopt the cloud exclusively, it can be difficult to leverage with systems that need to work in different clouds or on-premises. As a result, some companies are starting to rethink their cloud strategy by designing for on-premises first, and modify only the necessary components to burst when needed in the cloud. This generally means that the components need to work equally well in any environment, which requires leveraging Infrastructure as a Service (IaaS) or additional investments for PaaS applications, or both.  What’s the Problem? Although most companies can benefit from cloud computing, not all of them can clearly identify a business reason for doing so other than in very generic terms. I heard many companies claim “it’s cheaper”, or “it allows us to scale”, without any specific metric or clear strategy behind the adoption decision. Other companies have a very clear strategy behind cloud adoption and can precisely articulate business benefits, such as “we have a 500% increase in traffic twice a year, so we need to burst in the cloud to avoid doubling our network and server capacity”. Understanding the problem being solved through by adopting cloud computing can significantly help organizations determine the optimum path and timeline to adoption. Performance or Scalability? I stopped counting the number of times I heard “the cloud doesn’t scale; our database runs faster on a laptop”.  While performance and scalability are related concepts, they are nonetheless different in nature. Performance is a measure of response time under a given load (meaning with a specific number of users), while scalability is the performance curve over various loads. For example one system could see great performance with 100 users, but timeout with 1,000 users, in which case the system wouldn’t scale. However another system could have average performance with 100 users, but display the exact same performance with 1,000,000 users, in which case the system would scale. Understanding that cloud computing does not usually provide high performance, but instead provides the tools necessary to build a scalable system (usually using PaaS services such as queuing and data federation), is fundamental to proper cloud adoption. Uptime? Last but not least, you may want to read the Service Level Agreement of your cloud provider in detail if you haven’t done so. If you are expecting 99.99% uptime annually you may be in for a surprise. Depending on the component being used, there may be no associated SLA at all! Other components may be restarted at any time, or services may experience failover conditions weekly ( or more) based on current overall conditions of the cloud service provider, most of which are outside of your control. As a result, for PaaS cloud environments (and to a certain extent some IaaS systems), applications need to assume failure and gracefully retry to be successful in the cloud in order to provide service continuity to end users. About Herve Roggero Herve Roggero, Windows Azure MVP, is the founder of Blue Syntax Consulting (http://www.bluesyntax.net). Herve's experience includes software development, architecture, database administration and senior management with both global corporations and startup companies. Herve holds multiple certifications, including an MCDBA, MCSE, MCSD. He also holds a Master's degree in Business Administration from Indiana University. Herve is the co-author of "PRO SQL Azure" and “PRO SQL Server 2012 Practices” from Apress, a PluralSight author, and runs the Azure Florida Association.

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• CEO Is the New CRM

  - by andrea.mulder

  Danny Rippon launched his blogging career last week with The Marketer outlining how CRM has evolved from managing customer data to 'CEM' - Customer Experience Management, and for true market leaders it is moving towards 'CEO' - Customer Experience Optimisation. Or as we like to say here in the states Customer Experience Optimization (with a "z"). Click here to hear Danny's thought on why CEO Is the New CRM.

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• How to justify technology choice to customer?

  - by suslik

  When freelancing / contracting a customer will typically specify functional requirements, acceptance criteria, etc, and the implementation details are in the developer's hands. As a developer your technology choice is a balancing act between what you are most familiar with, technologically what the right tool appears to be, ease of finding coders with this skill and their expense, and a few other factors. I'm in a situation where I have evaluated my options and selected a somewhat obscure open source technology that I believe will get me there faster, easier, and be more maintanable in the long term. It's different, but I think that that is what the requirements call for. The customer has inquired about what I'm going to use to build the solution, and now they are concerned because they've never heard of it before. The reasons for my choice are mostly technical, whereas the customer isn't (but they know some buzzwords!). Explaining these technical reasons will not be easy, and I am not sure if that is the right way to approach this situation anyway. And that's my question: what is the right way to approach this situation so as to cause the least amount of headache for everyone involved?

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• Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

  - by Tony Berk

  Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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• [Get Proactive!] Oracle Service Tools Bundle (STB) ???????????????????????????????

  - by aiyoku

  ??????????????????·?????????? ?????????·?????????????????????·?????????? ?????????·???????????????????????·????????? ???Solaris????????·??????????????????????????????????????????????? ?????????????????????????????????????????????????????????????????? LED ?????????????????????? ??????????????????LED ????????????????????????????????????????????????? ???LED??????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????????????????????????????????????????? ????????·?????????????????????????????????????????????????????????????????????????Oracle Service Tools Bundle (STB) ??????????????????? ?????????????????????????? Oracle Explorer Data Collector Oracle Remote Diagnostic Agent (RDA) Oracle Autonomous Crashdump Tool (ACT)   Oracle Explorer Data Collector - ???????????Solaris????????·?????????????????? Oracle Explorer Data Collector??????????????? ???????????????????????????????????·????????????????????????????????????????????·????????·???????????????? ???????????????????????????????·?????????????????????? ???????·?????????????????????????????????????? ???? ???????????????????????????????????????????????????????????? Oracle Services Tools Bundle (STB) - RDA/Explorer, SNEEP, ACT - ??? (Doc ID 1496381.1) Oracle Explorer Data Collector???????·?????? (Doc ID 1571154.1) ??: ?????????????????·????????????????????????????????????·??????????????????????? ?????????????????·???????????????????????????????????   Oracle Remote Diagnostic Agent (RDA) - Solaris ???????????·????????????? MacOS?UNIX?VMS?Windows??????Oracle Remote Diagnostic Agent (RDA) ?????????????????????? Oracle Remote Diagnostic Agent (RDA)??perl???????????????????????Perl???????????????????????????????????????? Oracle Remote Diagnostic Agent (RDA) ?????????????????????????? Remote Diagnostic Agent (RDA) - Getting Started (Doc ID 314422.1) ???Solaris ????????·???????RDA?????Oracle Explorer Data Collector????????   Oracle Autonomous Crashdump Tool (ACT) - kernel core dump ??????????????? ????·?????????·????????????·???????????????????????????????????? ????kernel core????????????????? Solaris[TM]????????·????: x86???x64?????????·??·?????????????? (Doc ID 1515734.1) ????·??????????????kernel core dump????????????????kernel core dump??????????????????????·??????????????????? ?????kernel core dump????????????????????????????????????????????? Oracle Autonomous Crashdump Tool (ACT) ? Services Tools Bundle (STB) ???????????? ????????????????????????????????????????????????????·?????????????????kernel core dump ?????·?????????????????Oracle Autonomous Crashdump Tool (ACT) ????????·???????????????????? Oracle Autonomous Crashdump Tool (ACT)?????????? Oracle Autonomous Crashdump Tool (ACT) - ??? (Doc ID 1596529.1) ???????

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• Learn How to Deliver a Superior Customer Experience

  - by steve.diamond

  That's right. Irene Ng, internationally acclaimed Oracle Web TV superstar, is hitting the Web airwaves again with a highly informative webcast! Tune in to hear Irene interview Steve Fearon, Oracle Vice President of CRM, Europe, Middle East and Africa, and explore how traditional CRM is converging with social networking and mobile technologies to deliver superior customer experiences that drive increased revenue and customer advocacy. And for you folks on the U.S. West Coast who REALLY like to get a jump on your day, we've got even better news. This Web TV event is taking place on June 17th at 2:00 a.m. Pacific time. But remember that for our friends in Central Europe, that is 11:00 a.m. CET. But we'll all be able to view a replay of this Webcast for those of us not awake for the original airing. So sign up now.

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• Customer won't decide, how to deal?

  - by Crazy Eddie

  I write software that involves the use of measured quantities, many input by the user, most displayed, that are fed into calculation models to simulate various physical thing-a-majigs. We have created a data type that allows us to associate a numeric value with a unit, we call these "quantities" (big duh). Quantities and units are unique to dimension. You can't attach kilogram to a length for example. Math on quantities does automatic unit conversion to SI and the type is dimension safe (you can't assign a weight to a pressure for example). Custom UI components have been developed that display the value and its unit and/or allow the user to edit them. Dimensionless quantities, having no units, are a single, custom case implemented within the system. There's a set of related quantities such that our target audience apparently uses them interchangeably. The quantities are used in special units that embed the conversion factors for the related quantity dimensions...in other words, when using these units converting from one to another simply involves multiplying the value by 1 to the dimensional difference. However, conversion to/from the calculation system (SI) still involves these factors. One of these related quantities is a dimensionless one that represents a ratio. I simply can't get the "customer" to recognize the necessity of distinguishing these values and their use. They've picked one and want to use it everywhere, customizing the way we deal with it in special places. In this case they've picked one of the dimensions that has a unit...BUT, they don't want there to be a unit (GRR!!!). This of course is causing us to implement these special overrides for our UI elements and such. That of course is often times forgotten and worse...after a couple months everyone forgets why it was necessary and why we're using this dimensional value, calling it the wrong thing, and disabling the unit. I could just ignore the "customer" and implement the type as the dimensionless quantity, which makes most sense. However, that leaves the team responsible for figuring it out when they've given us a formula using one of the other quantities. We have to not only figure out that it's happening, we have to decide what to do. This isn't a trivial deal. The other option is just to say to hell with it, do it the customer's way, and let it waste continued time and effort because it's just downright confusing as hell. However, I can't count the amount of times someone has said, "Why is this being done this way, it makes no sense at all," and the team goes off the deep end trying to figure it out. What would you do? Currently I'm still attempting to convince them that even if they use terms interchangeably, we at the least can't do that within the product discussion. Don't have high hopes though.

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• Partner Webcast – Oracle CRM: The Age of the Customer - 18 July 2013

  - by Thanos

  High-touch solutions for the complete customer experience How does Customer Relationship Management change in "the age of the customer", or does it at all? Customer relationship management has changed over the past years from a pure "inside out" point of view, where the customer is the center of attention to an "outside in" discipline where the customer has become the driving force. Away from the 360° view, through data to a holistic view of the customer’s journey and experience, through behavioral analysis and interaction across all touch points along a lifecycle of a customer relationship. Learn how this approach, integrating sales, service and marketing channels into one cohesive customer experience can drive customer experience and support acquisition, retention and efficiency in your customer relationship. With Oracle's Sales, Service and Marketing cloud offerings, you can be ahead of the game and provide a consistent and personalized voice to your customers, regardless of which channels you favor and your customers prefer. Integrated, cross-channel campaign automation and service delivery, as well as feedback-loops to sales automation, will provide you with tools to achieve top-of-the-line customer experience. Agenda · Oracle Customer Experience - Introduction into a new take on CRM · Oracle Sales Cloud - Integrated Salesforce Automation · Oracle Marketing Cloud - Cross-Channel Campaign Management · Oracle Service Cloud - Channel-blending in service delivery Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24 hours prior to start time may not receive confirmation to attend. Duration: 1 hour REGISTER NOW For any questions please contact us at partner.imc-AT-beehiveonline.oracle-DOT-com.

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• How to run developer team meetings?

  - by Bill Iacocca

  Our team of 10 developers meet weekly. The meetings are rather boring and not particularly useful. What format/agenda do you utilize to have good meetings? We meet weekly in the conference room with pizza provided. The format is we go around the room and list the status of various tasks we are working on and discuss tasks for the next week. Managers will provide an overview of upcoming projects and priorities for the coming months and year ahead. Update The goal of these meeting is more or less - general team building, to share the knowledge of what everyone is working on, and to keep everyone aware of shifting company initiatives. It is not to formally 'hand out' work assignments (that is done via other means).

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• Tellago announces SQL Server 2008 R2 BI quick adoption programs

  - by Vishal

  During the last year, we (Tellago) have been involved in various business intelligence initiatives that leverage some emerging BI techniques such as self-service BI or complex event processing (CEP). Specifically, in the last few months, we have partnered with Microsoft to deliver a series of events across the country where we present the different technologies of the SQL Server 2008 R2 BI stack such as PowerPivot, StreamInsight, Ad-Hoc Reporting and Master Data Services. As part of those events, we try to go beyond the traditional technology presentation and provide a series of best practices and lessons we have learned on real world BI projects that leverage these technologies. Now that SQL Server 2008 R2 has been released to manufacturing, we have launched a series of quick adoption programs that are designed to help customers understand how they can embrace the newest additions to Microsoft's BI stack as part of their IT initiatives. The programs are also designed to help customers understand how the new SQL Server features interact with established technologies such as SQL Server Analysis Services or SQL Server Integration Services. We try to keep these adoption programs very practical by doing a lot of prototyping and design sessions that will give our customers a practical glimpse of the capabilities of the technologies and how they can fit in their enterprise architecture roadmap. Here is our official announcement (you can blame my business partner, BI enthusiast, and Tellago's CEO Elizabeth Redding for the marketing pitch ;)): Tellago Marks Microsoft's SQL Server 2008 R2 Launch With Business Intelligence Quick Adoption Program Microsoft launched SQL Server 2008 R2 last week, which delivers several breakthrough business intelligence (BI) capabilities that enable organizations to:  Efficiently process, analyze and mine data Improve IT and developer efficiency Enable highly scalable and well-managed Business Intelligence on a self-service basis for business users The release offers a new feature called PowerPivot, which enables self service BI through connecting business users directly to enterprise data sources and providing improved reporting and analytics. The release also offers Master Data Management which helps enterprises centrally manage critical data assets company-wide and across diverse systems, enabling increased integrity of information over time. Finally, the release includes StreamInsight, which is a framework for implementing Complex Event Processing (CEP) applications on the Microsoft platform. With StreamInsight, IT organizations can implement the infrastructure to process a large volume of events near real time, execute continuous queries against event streams and enable real time business intelligence. As a thought leader in the Business Intelligence community, Tellago has recognized the occasion by launching a series of quick adoption programs to enable the adoption of this new BI technology stack in your enterprise. Our Quick Adoption programs are designed to help you: Brainstorm BI solution options  Architect initial infrastructure components Prototype key features of a solution As a 2-3 day program, our approach is more efficient and cost effective than a traditional Proof of Concept because it allows you to understand the new SQL Server 2008 R2 feature set  while seeing directly how you can leverage it for your business intelligence needs. If you are interested in learning more about the BI capabilities of Microsoft's Business Intelligence stack, including SQL Server 2008 R2, we can help.  As industry experts and software content advisers to Microsoft, Tellago is the place where ideas meet technology expertise.  Let us help you see for yourself the advantages that you can gain from Microsoft's  SQL Server 2008 R2. Email or call for more information - [email protected] or 847-925-2399.

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• What must be done to allow a development team to minimize difficulties as new team members are added?

  - by Travis

  I work at a small Web Dev firm, and have been handling all the PHP/MySQL/etc. for a while. I'm looking at improving our practices to allow for easier collaboration as we grow. Some things I have in mind are: Implementing a versioning system (source control) Coding standards for the team (unless mandated by a certain framework, etc.) Enforcing a common directory structure for our Desktops (for backup purposes, etc.) Web-based task/project/time/file/password/contact management and collaboration app(we've tried a bunch; I may just create one) What do more experienced developers view as necessary first steps in this area? Do you recommend any books? One thing to consider is that the bulk of our daily tasks involve maintenance and adding minor functionality rather than new projects, and the team size will be between 3 and 5. I just found a related question about teams that will be expanding from a solo developer.

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• Oracle's PeopleSoft Customer Advisory Boards Convene to Discuss Roadmap at Pleasanton Campus

  - by john.webb(at)oracle.com

  Last week we hosted all of the PeopleSoft CABs (Customer Advisory Boards) at our Pleasanton Development Center to review our detailed designs for future Feature Packs, PeopleSoft 9.2, and beyond. Over 150 customers from 79 companies attended representing a variety of industries, geographies, and company sizes. The PeopleSoft team relies heavily on this group to provide key input on our roadmap for applications as well as technology direction. A good product strategy is one part well thought out idea with many handfuls of customer validation, and very often our best ideas originate from these customer discussions. While the individual CABs have frequent interactions with our teams, it's always great to have all of them in one place and in person. Our attendance was up from last year which I attribute to two things: (1) More interest as a result of PeopleSoft 9.1 upgrade; (2) An improving economy allowing for more travel. Maybe we should index the second item meeting-to-meeting and use it as a market indicator - we'll see! We kicked off the day one session with an overview of the PeopleSoft Roadmap and I outlined our strategy around Feature Packs and PeopleSoft 9.2. Given the high adoption rate of PeopleSoft 9.1 (over 4x that of 9.0 given the same time lapse since the release date), there was a lot of interest around the 9.1 Feature Packs as a vehicle for continuous value. We provided examples of our 3 central design themes: Simplicity, Productivity, and lower TCO, including those already delivered via Feature Packs in 2010. A great example of this is the Company Directory feature in PeopleSoft HCM. The configuration capabilities and the new actionable links our CAB advised us on last Spring were made available to all customers late last year. We reviewed many more future Navigation changes that will fundamentally change the way users interact with PeopleSoft. Our old friend, the menu tree, is being relegated from center stage to a bit part, with new concepts like Activity Guides, Train Stops, Related Actions, Work Centers, Collaborative Workspaces, and Secure Enterprise Search bringing users what they need in a contextual, role based manner with fewer clicks. Paco Aubrejuan, our PeopleSoft GM, and Steve Miranda, the SVP for Fusion Applications, then discussed our plans around Oracle's Application Investment Strategy.  This included our continued investment in developing both PeopleSoft and Fusion as well as the co-existence strategy with new Fusion Apps integrating to PeopleSoft Apps. Should you want to view this presentation, a recording is available. Jeff Robbins, our lead PeopleTools Strategist, provided the roadmap for PeopleTools and discussed our continuing plan to deliver annual releases to further evolve the user experience. Numerous examples were highlighted with the Navigation techniques I mentioned previously. Jeff also provided a lot of food for thought around Lifecycle Management topics and how to remain current on releases with a  lower cost of ownership. Dennis Mesler, from Boise, was the guest speaker in this slot, who spoke about the new PeopleSoft Test Framework (PTF). Regression Testing is a key cost component when product updates are applied. This new tool (which is free to all PeopleSoft customers as part of PeopleTools 8.51) provides a meta data driven approach to recording and executing test scripts. Coupled with what our Usage Monitor enables, PTF provides our customers a powerful tool to lower costs and manage product updates more efficiently and at the time of their choosing. Beyond the general session, we broke out into the individual CABs: HCM, Financials, ESA/ALM, SRM, SCM, CRM, and PeopleTools/ Technology. A day and half of very engaging discussions around our plans took place for each product pillar. More about that to follow in future posts.      We capped the first day with a reception sponsored by our partners: InfoSys, SmartERP (represented by Doris Wong), and Grey Sparling  Solutions (represented by Chris Heller and Larry Grey). Great to see these old friends actively engaged in the very busy PeopleSoft ecosystem!   Jeff Robbins previews the roadmap for PeopleTools with the PeopleSoft CAB  

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• Good Practices for development team in large projects

  - by Moshe Magnes

  Since I started learning C a few years ago, I have never been a part of a team that worked on a project. Im very interested to know what are the best practices for writing large projects in C. One of the things i want to know, is when (not how) do I split my project into different source files. My previous experience is with writing a header-source duo (the functions defined in the header are written in the source). I want to know what are the best practices for splitting a project, and some pointers on important things when writing a project as part of a team.

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• How to keep a team well-trained?

  - by PierrOz

  Hi dear fellows, I'm currently mentoring a small team of 4 junior dev in small software company. They are very smart and often achieve their tasks with a high-quality job but I'm sure they still can do better - actually I have exactly the same feeling for myself :) -. Besides some of them are more "junior" than other. So I would like to find of a funny way to improve their CS skills (design, coding, testing, algorithmic...) in addition to the experience they acquire in their daily work. For instance, I was thinking of setting up weekly sessions, not longer than 2 hours, where we could get together to work on challenging CS exercises. A bit like a coding dojo. I'm sure the team would enjoy that but is it really a good idea? Would it be efficient in a professional context? They already spend all their week to code so how should I organize that in order for them to get some benefits? Any feedback welcome !

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• Webcast: Navigating the Future of Customer Service

  - by Charles Knapp

  Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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