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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Windows 8 AppFest coming to Bangalore on September 21 - 22, 2012

    - by SanjeevAgarwal
    Date: September 21 - 22, 2012 Venue: Karnataka Trade Promotion Organisation (KTPO), Whitefield Below is the itinerary for appfest: AppFest Invitation Participants will be selected based on their app idea. Choose from any of the existing categories in the Windows Store. We look forward to your ideas! Pre AppFest Webcast Tune in for exciting details about AppFest. Stay Tuned AppFest Mentors Microsoft engineers, programming specialists, trainers, and industry-recognized app developers will be onsite...(read more)

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  • MSCC: Global Windows Azure Bootcamp - 29th March 2014

    The Mauritius Software Craftsmanship Community proudly presents you the Global Windows Azure Bootcamp 2014 in Mauritius. Global Windows Azure Bootcamp 2014 in Mauritius - MSCC together with Microsoft, Ceridian and Emtel We are very happy and excited about our participation in this global event and would like to draw your attention to the official invitation letter below. Please sign up and RSVP on the official website of the MSCC. Participation is for free! Call for action Please create more awareness of this event in Mauritius and use the hash tag #gwabmru as well as the shortened link: http://aka.ms/gwabmru And remember: Sharing is Caring! Official invitation letter to the GWAB 2014 in Mauritius With over 130 confirmed locations around the globe, the Global Windows Azure Bootcamp is going to be a truly memorable event - and now here's your chance to take part! In April of 2013 we held the first Global Windows Azure Bootcamp at more than 90 locations around the globe! This year we want to again offer up a one day deep dive class to help thousands of people get up to speed on discovering Cloud Computing Applications for Windows Azure. In addition to this great learning opportunity the hands on labs will feature pooling a huge global compute farm to perform diabetes research! In Mauritius, the event will be organised by Microsoft Indian Ocean Islands & French Pacific in partnership with The Mauritius Software Craftsmanship Community (MSCC) and sponsored by Microsoft, Ceridian and Emtel. What do I need to bring?  You will need to bring your own computer which can run Visual Studio 2012 or 2013 (i.e. Windows, OSX, Ubuntu with virtualization, etc.) and have it preloaded with the following: Visual Studio 2012 or 2013 The Windows Azure SDK - http://www.windowsazure.com/en-us/develop/net/ Optionally (or if you will not be doing just .NET labs), the following can also be installed: Node.js SDK - http://www.windowsazure.com/en-us/develop/nodejs/ JAVA SDK - http://www.windowsazure.com/en-us/develop/java/ Doing mobile? Android? iOS? Windows Phone or Windows 8? - http://www.windowsazure.com/en-us/develop/mobile/ PHP - http://www.windowsazure.com/en-us/develop/php/ More info here: http://www.windowsazure.com/en-us/documentation Important: Please do the installation upfront as there will be very little time to troubleshoot installations during the day.  

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  • Apple Event le 8 avril consacré à l'Iphone OS 4

    [IMG]http://www.developpez.net/forums/attachment.php?attachmentid=60736&stc=1&d=1270501060[/IMG] C'est cette invitation là que les journalistes ont reçu pour un Apple Event qui se tiendra le 8 avril dans les locaux d'Apple à Cupertino. Apple leur présentera la version 4 de l'iPhone OS. Rendez-vous donc jeudi soir pour en savoir plus....

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  • PASS Summit 2012 Day One Keynote

    - by AllenMWhite
    Today is the official start to the 2012 PASS Summit and I'm honored to have a seat at the Blogger's Table again. This is a set of tables set up in the back of the keynote room for people who blog frequently (I know) to share their thoughts on the keynote with the public, and appreciate the invitation from PASS to participate again. The lights go down and they showed a video of PASS board members talking about what the PASS Summit means to each of them. It was well put together and I know that the...(read more)

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  • It’s that Time of Year Again… OPN Survey Time!

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Whether you’re still carving pumpkins or getting ready to carve a turkey, be sure to carve out your chance to win one of 5 Apple i-Pads, by taking our Oracle PartnerNetwork Survey! On October 12th, Oracle Alliances and Channels sent out invitations asking you to complete the Oracle PartnerNetwork Survey and provide feedback on Oracle’s Enablement, Partner Business Center, OPN Portal, Communications, Benefits, OPN Competency Center, Solutions Catalog and Marketing.  So, if you’re feeling as festive as we are, and received an invitation to participate, we hope you take this opportunity to provide us feedback so we can continue to drive meaningful programs and interactions with you, our partners! If you didn’t receive an invitation but still want to get the get the holidays started with your very own i-Pad, you’re welcome to send us a note at [email protected] with your candid feedback, or request to be added to the list for future surveys. The drawing for the Apple i-Pads will take place after the survey closes mid November. Thank you in advance for your participation and we look forward to receiving your response. Let the holiday season begin! The OPN Communications Team

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  • Skype 4.0 keeps crashing

    - by Paté
    I just installed Skype 4.0 for Linux and for some reason it crashed almost everytime I click on certain actions like Mark all as viewed, Accept an invitation etc... Apparently It seems to work well for other and I couldn't find any help on that type of behaviour online. I do get the same behaviour on my box at work which makes me believe it comes from something I use but what ? thanks for any pointers.

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  • How to render remote assistance to a person using Live Messenger?

    - by Cheeso
    There is a feature within Windows Live Messenger v9 that allows a person to ask for remote assistance. BBut as I understand it, this works only if the router is UPnP enabled on both ends. Today I tried this with a friend during an active chat session, and nothing happened. I suspect a router problem. as I am remote, I cannot configure the router for them. What's a good way to render remote assistance? Here's the scenario: it will be based on invitation only (it's not a remote desktop or "logmein" situation). It's a younger person, a computer novice, on the other end of the wire. I'll be assiting with their use of applications on the PC. I'd l ike to be able to SEE the screen, and also use the mouse and keyboard. I have used Ultra-Vnc on the target machine and vncviewer on my machine, on a LAN. It works well. But I don't think I can use that, because it's my kids' computer in my ex-wife's place, and I don't want her to accuse me of spying on her computer. That's why I need it to be invitation only. Advice please. Is there an easy way for me to set up Remote Assistance? IS there some other tool I can use?

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  • My Optin form doesn't work in Internet Explorer, but works fine in Firefox.

    - by Allen
    I have the following code for my optin form: <script language="JavaScript"> function checkSub(){ if (document.signup.email.value.indexOf('@', 0) == -1) { alert("Please fill in your valid Email address.\nYour email should be in the following format: [email protected]"); document.signup.email.focus(); return false} else if (!document.signup.terms.checked) { alert("You must read and agree to the terms"); document.signup.terms.focus(); return false} else { switch(document.signup.extra1.value) { case "Platinum": answer = confirm("By clicking OK you confirm that you have\nalready entered the World Cup Giveaway\nas a Platinum upgrade contributor.\n\nIf you have not yet entered the giveaway\nclick Cancel.\n\nYou can enter using the link at the\nbottom of the page.\n\nIf you have already entered the giveaway\nusing a link other than my invitation link\nyou are not eligible for this offer."); if (!answer) { return false} break; case "Gold": answer = confirm("By clicking OK you confirm that you have\nalready entered the World Cup Giveaway\nas a Gold upgrade contributor.\n\nIf you have not yet entered the giveaway\nclick Cancel.\n\nYou can enter using the link at the\nbottom of the page. \n\nIf you have already entered the giveaway\nusing a link other than my invitation link\nyou are not eligible for this offer."); if (!answer) { return false} break; default: alert("You must sign up as a contributor to the \nWorld Cup Giveaway to take advantage of \nthis offer.\n\nPlease click the link at the bottom of this \npage or at the blog post mentioned below \nto sign up.\n\nIf you have already signed up using \nthis link, please select the upgrade level\nyou chose on signup or select \"Free\" if \nyou signed up as a free contributor.\n\nIf you have already entered the giveaway\nusing a link other than my invitation link\nyou are not eligible for this offer.\n\nNote: This page may not function properly\nif viewed in languages other than English."); return false} } } </script> <form action="http://ebizac.com/ar/optin.php" method="post" name="signup" onsubmit="return checkSub()"> <input type=hidden name="action" value="addlead"> <input type=hidden name="member" value="2315"> <input type=hidden name="auto" value="7584"> <input type=hidden name="thankyou" value="http://plr.forinternetnewbies.com/Offer1"> <input type=hidden name="resubsetting" value="Y"> <input type=hidden name="resubredirect" value=""> <input type=hidden name="invalid_redirect" value=""> <div style="padding:0 0 0 10px;"> <table border=0 cellspacing=0 cellpadding=2><tr><td class="label"><font size="2" face="arial, verdana">Name:</font></td><td><input type=text size=20 name="fname"></td></tr> <tr><td class="label" width="150"><font size="2" face="arial, verdana">Email address:</font></span></td><td><input type=text size=20 name="email"></td></tr> <tr><td class="label"><font size="2" face="arial, verdana">Upgrade Level:</font></td><td><select size=1 name="extra1"><option>Haven't Joined Yet</option><option>Platinum</option><option>Gold</option><option>Silver</option><option>Free</option></td></tr> <tr><td></td><td align=center><input type="checkbox" name="terms" value="agree">I agree to the terms as described on the <a href="http://short9.com/blog0522-sp" target="_blank">blog post</a> </td></tr> <tr><td></td><td align=center><input type="submit" value="Contribute Now"></td></tr></table></div></form> Everything does what I expect in Firefox, but in Internet Explorer the switch statement always goes to the default case. I tested with an extra alert(signup.extra1.value) in the default case and it shows an empty string. What could be the problem here?

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  • HELP with XML to XML transformation using XSLT.

    - by kaniths
    Am a rookie trying XSLT and XML tranformations for the first time. To start off, i tried a simple sample programs. I expected the Output in Tree format (maintaining the hierarchy) instead i just get " KING" in single line... What could be the problem? PS: I use XMLSpy. Any guideline would be great full. Thanks :) Input XML: <ROWSET> <ROW> <EMPNO>7839</EMPNO> <ENAME>KING</ENAME> </ROW> </ROWSET> XSL used for transformation: <xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform"> <xsl:output method="xml" encoding="UTF-8" indent="yes" omit-xml-declaration="no"/> <xsl:template match="/"> <Invitation> <To> <xsl:value-of select="ROWSET/ROW/ENAME"/> </To> </Invitation> </xsl:template>

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  • iCal and Google Calendar are synced, but invitations don't show up on Google Calendar

    - by Wayne M
    So I can view my Google Calendar from iCal. However when I get an invitation sent through Apple Mail and I click it, it adds the invite to the default iCal calendar and not my Google Calendar (i.e. going to Google Calendar or bringing it up on my iPhone doesn't show the newly-added event). How can I change this so clicking on an invite will add it to my Google Calendar and display in iCal's synced Google Calendar view?

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  • Online PIM Needed: EverNote + Cozi = ???

    - by Shoeless
    I am looking for an online solution with free-form note-taking ability like OneNote or EverNote, and also a robust calendaring system (tasks, repeating appts, notifications). Cozi has a great calendar but not much else... EverNote lasks the calendar side of things. Scrybe looks very promising on both fronts but is by invitation only. Oh yeah... it should be free, too :D Am I SOL?

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  • How to show declined meeting on Outlook calendar

    - by msorens
    I declined a recurring meeting invitation in Outlook 2007 to let the organizer know I am unable to attend, which will be true most of the time. But there will be rare occasions when I could attend so I would like to have this declined meeting show up on my calendar. Currently, it is sitting in my Deleted Items folder and I find no way to move/copy/transfer it to the calendar. Also, contrary to this post -- I do not even see an option to redo my accept/decline choice.

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  • Reject an already accepted appointment?

    - by John
    Hallo all, I have accepted an appointment thru outlook, later due to another more important arrangement I have to reject the already accepted appointment. Is there any easy way to retrieve the invitation and reject it? Thanks in advance, John

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  • Is there any solution or plug-in to automaticaly extract from text of email message data about a meeting and make a calendar item out of email

    - by user984532
    Emails often contain invitation to some event at some time on some day. In a single email it would be possible to smartly extract these data elements. In Outlook, one can make calendar item out of email by draging it to calendar - this saves time on the name of the calendar time and having all the details, but the user still has to manually pick time and date. Is there a smart solution so that a plug-in or add-on could do that?

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  • Should I set up standard email accounts? What are they?

    - by artlung
    A long time ago one used to be able to count on domains having addresses like [email protected], [email protected], or [email protected] ... is this convention dead? Note: I always try to make sure to make a contact available on the websites I put up, so people can contact us if necessary. But are there reasons to handle these or other "standard" email addresses I might not be thinking of? I set up less email addresses than I used to since spam got so awful, and a "predictable" email address just seems to be an invitation to the lousy spammers.

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  • Larry Ellison and Mark Hurd on Oracle Cloud

    - by arungupta
    Oracle Cloud provides Java and Database as Platform Services and Customer Relationship Management, Human Capital Management, and Social Network as Application Services. Watch a live webcast with Larry Ellison and Mark Hurd on announcements about Oracle Cloud. Date ? Wednesday, June 06, 2012 Time ? 1:00 p.m. PT – 2:30 p.m. PT Register here for the webinar. You can also attend the live event by registering here. Oracle Cloud is by invitation only at this time and you can register for access here.

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  • Friends, Food, and Fun at the My Oracle Support Community Meetup

    - by Oracle OpenWorld Blog Team
    By Leslie McNeillJoin us at the third annual My Oracle Support Community Meetup for food and drink, fun and conversation After a long day at Oracle OpenWorld, take time to relax and meet your peers in the My Oracle Support Community and some of the Oracle employees who moderate the community. The Meetup event is a great place to get together before dinner, or spend the evening getting to know other Community members and Oracle Support Moderators in person. Not a My Oracle Support Community member yet? Joining is easy - Oracle Premier Support customers can log in with the same account they use to access My Oracle Support to begin taking advantage of the resources the Community offers. If you're an Oracle Premier Support customer but don’t yet have a login, talk to the Customer User Administrator (CUA) at your company now to get access to the Oracle proactive portfolio, including My Oracle Support Community. Oracle Premier Support Customers need to register to receive their invitation to the Meetup and find out the details. Visit the Customer Support Services Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.

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  • StackOverflow Careers now includes user activity from CodePlex

    Stack Overflow Careers is an innovative new job site for programmers.  One thing they have recognized is that participation in open source projects is a great way for potential employers to learn more about a job candidate, and also give developers a new way of differentiating themselves with employers.  So they have now announced the ability to automatically incorporate your work on CodePlex projects into your StackOverflow Careers 2.0 profile. We provide a secure way for StackOverflow to confirm that you are indeed a member of your CodePlex projects, and then display those projects on your profile. Additionally, since StackOverflow Careers is invitation only, they have provided a mechanism where you can prequalify to join if you are an active developer on CodePlex. You can check to see if you prequalify here.

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  • T-SQL Tuesday #006: "What About BLOB?"

    - by Mike C
    Invitation for T-SQL Tuesday #006: "What About BLOB?" It's getting warm outside just in time for the May T-SQL Tuesday blog party. I’ll be your host this month--and the secret word for this T-SQL Tuesday is "Large Object (LOB) Data" . What’s T-SQL Tuesday? About 6 months ago Adam Machanic (Twitter: @AdamMachanic ) decided to throw a worldwide blog party. Every month Adam picks a host to post the topic and the rules. Everyone who wants to participate publishes a blog entry on the topic of the day,...(read more)

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  • CFP for Java Embedded @ JavaOne

    - by Tori Wieldt
    Java Embedded @ JavaOne is designed to provide business and technical decision makers, as well as Java embedded ecosystem partners, a unique occasion to come together and learn about how they can use Java Embedded technologies for new business opportunities. The call-for-papers (CFP) for Java Embedded @ JavaOne is now open. Interested speakers are invited to make business submissions: best practices, case studies and panel discussions on emerging opportunities in the Java embedded space. Submit a paper. Also, due to high interest, event organizers are also asking for technical submissions for the JavaOne conference, for the "Java ME, Java Card, Embedded and Devices" track (this track ONLY). The timeline for the CFP is the same for both business and technical submissions: CFP Open – June 18th Deadline for submissions – July 18th Notifications (Accepts/Declines) – week of July 29th Deadline for speakers to accept speaker invitation – August 10th Presentations due for review – August 31st Attendees of both JavaOne and Oracle Openworld can attend Java Embedded @ JavaOne by purchasing a $100.00 USD upgrade to their full conference pass. Rates for attending Embedded @ JavaOne alone are here.

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  • CRM on Demand Marketing (ODM) Training for Partners - Munich - Dec 14-16th, 2011

    - by Richard Lefebvre
    We are pleased to inform you that we will be conducting a CRM on Demand Marketing (ODM) training workshop for EMEA Partners on December 14th - 16th in Munich (Germany). This 2.5-day Instructor lead course will be focusing on preparing Oracle CRM on Demand Practitioners and Clients to implement and operationalize ODM. The course will be consisting of 2 main tracks: Marketing User Product Specialist The course will be limited to 50 participants (with a maximum of 3 attendees per Partner Company). For detailed information and registration link, please refer to the invitation which will be sent shortly to the EMEA CRM on Demand Partners community or contact [email protected]. To join the EMEA CRM on Demand Partners community, follow this link:www.oracle.com/partners/goto/crm-saas-emea

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