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• USB Wireless keyboards not registering Ctrl Alt Delete when computer boots

  - by Donovan

  I've recently installed a new PC at work. Its a Dell Optiplex 9010. I bought a USB wireless keyboard and mouse from Dell and subsequently from Logitech to use with this PC. The Dell keyboard is a model KM632 and the logitech is an mk260. Both units work properly and have decent range. The issue is when the PC boots they keyboard (neither model) will register a Ctrl+Alt+Delete to the PC. I can say for sure the keyboards are still functional as the media keys will still produce a result (notably the sleep key on the mk260). My gut reaction is I'm dealing with an issue in the PC or Windows. I'm not sure where to start though. If I unplug and reinsert the USB dongle both units will work. Also, I don't use both they keyboards at the same time I bought the Logitech fearing the Dell unit was bad. Any ideas would be appreciated.

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• How to charge an iPhone on a Windows PC without Installaing iTunes

  - by Martin Hollingsworth

  I want to be able to charge my iPhone on my work computer, which is running Windows Server 2008 SP1 64-Bit. When I plug the iPhone in with the USB cable, it will not charge. Windows attempts to locate a driver for the device but only comes up with a generic Camera device and even if I allow that to be installed, the iPhone still does not charge. I have checked the computer's BIOS settings and did not find anything relating to power on the USB devices. I also tried this on ports at the back of the computer in addition to those on the front. The PC is a Dell Optiplex 780. As far as I can tell USB devices do not charge unless Windows has installed an appropriate driver. Since it is a work computer I do not want to install iTunes which does include a driver. I have a workaround that I will post as an answer for reference.

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• Problems with Black Box KVM

  - by MrWizard54

  I just recieved a shipment of equipment orderd by my predicessor that includes brand new Dell Optiplex 990 computers, with standard mice and keyboards. Also included were Black Box ServSwitch Secure KVMs. I've worked with KVMs before and hypothetically they should be the easiest thing in the world to deal with, plug it all together, push the button, go. However, for the life of me I can't get the computers to recognize the mouse or keyboard when plugged into the KVM. We've seen this with multiple KVMs across the order. Any one know what I'm missing? Computers are all Dell 990 with Windows 7.

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• Dell 2155cdn Multifuntion Printer

  - by Wayne-Z

  Hey guys. So after a prolonged period, (overnight) i lose the ability to initiate a scan directly from the unit. I'll initiate a job and after awhile, it times out and beeps. However, when i go to the PC and initiate a scan from there, the scan job goes through just fine, and i can then initiate scans directly from the unit all day. Until a prolonged period (overnight). Then i have to do the process again. Ive made sure all powersave settings were off.. The PC doesnt go to sleep or a powersave state. Any insight into this will be appreciated. Pertinent Info: - Unit: Dell 2155cdn Multifunction - Connected via USB - PC: Dell Optiplex 755

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• How to charge an iPhone on a Windows PC without Installing iTunes

  - by Martin Hollingsworth

  I want to be able to charge my iPhone on my work computer, which is running Windows Server 2008 SP1 64-Bit. When I plug the iPhone in with the USB cable, it will not charge. Windows attempts to locate a driver for the device but only comes up with a generic Camera device and even if I allow that to be installed, the iPhone still does not charge. I have checked the computer's BIOS settings and did not find anything relating to power on the USB devices. I also tried this on ports at the back of the computer in addition to those on the front. The PC is a Dell Optiplex 780. As far as I can tell USB devices do not charge unless Windows has installed an appropriate driver. Since it is a work computer I do not want to install iTunes which does include a driver. I have a workaround that I will post as an answer for reference.

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• Sound leaks from speaker even when headphones are inserted

  - by instantsetsuna

  I've a Dell Optiplex 960 (which I presume has a speaker inside the tower). This speaker is normally in use whenever I play music (lets call this "tower speaker"), and when I insert my headphones in the 3.5mm jack (of the tower), the tower speaker stops and the music is played through the headphones (an obvious thing to happen). But sometimes, the tower speaker starts playing the music even when the headphones are inserted! So, the music is played through both of them! This gets quite embarrassing. So, my question is - Is there a way to turn off this "tower speaker"? EDIT : I'm using Windows XP

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• Several devices in Device Manager have Code 3 error

  - by John Straka

  One of our users' machines (Dell Optiplex 380 running Windows 7 32-bit) is having a weird driver issue. A bunch of devices have Error Code 3: The driver for this device might be corrupted, or your system may be running low on memory or other resources. (Code 3) The system isn't low on memory (only 1GB in use out of whatever the max for 32-bit is.) Here's a screenshot of the affected devices: I tried reinstalling the chipset and audio drivers to no avail. I have no idea what prompted it, and I'm not sure how the basic Windows Generic PnP Monitor driver could even be corrupted. What might be causing this error?

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• I can't set the resolution to that recommended by my monitor

  - by F4r-20

  Firstly, I have looked here but didn't find what I needed. I have a Dell Optiplex 380 only using the on-board graphics (believe its the Intel G41 Express Chipset) but I can't seem to get the resolution right. The monitor I'm using (HP LE1901w) wants me to use 1440x900 but the only options I get are: 1600 x 1200 1366 x 768 1360 x 768 1280 x 1024 1280 x 960 1152 x 864 1024 x 768 800 x 600 So it will allow me to go higher or lower but not 1440x900. I've tried getting the driver from various different sources (Dell, Intel, Windows 7 Update) but still can't get that option. Does anybody know what else I can try?

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• Sound leaks from speaker even when headphones are inserted

  - by instantsetsuna

  I've a Dell Optiplex 960 (which I presume has a speaker inside the tower). This speaker is normally in use whenever I play music (lets call this "tower speaker"), and when I insert my headphones in the 3.5mm jack (of the tower), the tower speaker stops and the music is played through the headphones (an obvious thing to happen). But sometimes, the tower speaker starts playing the music even when the headphones are inserted! So, the music is played through both of them! This gets quite embarrassing. So, my question is - Is there a way to turn off this "tower speaker"? EDIT : I'm using Windows XP

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• iSCSI drives suddenly inaccessible or corrupted

  - by Hammer1

  I have two NAS (Seagate Black Armors) connected to our network through iSCSI to a Dell Optiplex 760 running 32-bit Windows 7 and Windows iSCSI Initiator. For some unknown reason within the last week both are reportedly inaccessible and/or corrupt (that is the error message generated when I attempt to open the on the iSCSI computer). However, connecting to either of them via direct IP goes off without a hitch. I've tried Error checking but received "The disk check could not be performed because Windows could not access the disk." I've tried System Recover to a date almost two weeks back thinking Windows update may have caused the issue but there is no change. Anyone have an explanation and/or a solution to get them reconnected? Thanks.

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• Computer won't stay powered up

  - by Android

  I have just tried to turn my PC on this morning and it won't stay powered up. It will come on as normal for about 5 seconds, not quite long enough for the monitor to wake up. Then it will power off. After about 2 seconds it will start again, it will continue like this until I pull out the plug. Plugging it in again doesn't restart the cycle although pressing the power button does. I have tried to clear the cmos but beyond that I have no ideas. It was working perfectly when I put it in hibernate last night. NOTE: I am using a Dell Optiplex 755 UPDATE 1: I took out the motherboard battery and it almost came on then it displays the message Error loading Operating System UPDATE 2: After taking out the custom video card, it says "No hard drive present"

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• Problem installing Ubuntu One in Windows XP

  - by Garry

  I've just had to reinstall my Ubuntu One client for Windows XP Service Pack 3 and whenever I do it uninstalls my previous attempt then comed up with the following error message c:\Program Files/ubuntuone\dist\ubuntuone-control-panel-qt.exe This application has failed to start because the application configuration is incorrect. Reinstalling this application may fix this problem. The only option I have is "ok" then nothing happens. I've tried downloading Ubuntu One several times and tried Windows 2000 compatibility mode, Administrator mode and nothing. The only thing that I make happen is for Windows NT 5 mode, a small box appears with nothing showing and nothing else. I really need Ubuntu 1 on my computer as it has everything on it so I'm wondering if I can do anything to make it install or if it's a lost cause. The last time I tried to install U1 on Windows XP I had the same problem but after about 10 tries it installed. I've tried about 30 times now and nothing. My computer is a Dell OptiPlex SX280 with 2gb ram and 340GB Hard disk Intel Pentium 4 HT Processor

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• Create option to load Ubuntu or Windows 7 at start-up

  - by AXK

  We have a new Dell Optiplex 790 desktop with Windows 7 and just installed Ubuntu 12.04 on it using a USB stick that was configured as a boot drive. We created a new partition for Ubuntu during installation using the partition editor that comes up during installation. Everything seems to have gone fine with the installation except that, unexpectedly, there is no option to boot up Ubuntu when the computer is started. We just start the computer and Windows starts up with no option to ever start Ubuntu. The only way we have gotten Ubuntu to start is by putting the USB stick used for installation back into the computer and having the computer boot from it. Then GRUB shows up and the Ubuntu OS that we installed starts up (rather than the live-CD version on the USB stick). Previous times we have installed Ubuntu, GRUB shows up when we start the computer and we can choose among the various OSes installed. Can anyone suggest what to do? We want to have the option to launch either Windows 7 or Ubuntu 12.04 when we start the computer, with the default being Windows 7. Right now there is no option and Windows 7 just starts the way it did before we installed Ubuntu. Note that if we hit F1 soon after starting the computer, we get some sort of Windows bootloader (not sure of exact name) but there is no option for Ubuntu; just Windows 7. Also note that if we hit the shift key soon after starting the computer, as some help pages have suggested, nothing happens (Windows 7 is loaded as usual). Thanks in advance!

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• No VMKernel Dump File on PSOD for ESXi 4

  - by user66481

  On PSOD no VMKernel Dump File is written to disk and no message is written to screen (the screen is either blank or full of dashes). I need this data to understand why the system crashes; any help as to how to fix this to write a dump file would be appreciated. Thanks. Notes: VMKCore partition exists, is active, and is configured (esxcfg-dumppart -l). esxcfg-advcfg -g /Misc/PsodOnCosPanic = 1. esxcfg-advcfg -g /Misc/CosCoreFile = /var/core. esxcfg-dumppart -C -D /vmfs/devices/disks/ = "Error running command. Unable to copy the dump partition: Couldn't find a valid VMKernel dump file. Dump partition might be uninitialized." Hardware diagnostics (Dell) checks okay. Hardware: VMWare ESXi 4.1.0 (VMKernel Release Build 320137) Dell Inc. Optiplex 960 (2 Drives) Intel Core 2 Quad CPU Q9400 2.66GHz Configuration: 2 Virtual Machines: Windows Server 2003 R2 Enterprise Edition SP2 (1 on each drive) VM 1: Executes Batch Jobs (Has Internet Information Services 6) VM 2: Database Server (Has SQL Server 2000)

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• Windows 7 AIK help

  - by microchasm

  I've just got in a few Windows 7 (64, Windows 7 Professional) machines, and I'm trying to get the AIK 2010 working. I've set up one of the machines, and installed AIK and MDT on it. I've followed the directions at http://technet.microsoft.com/en-us/library/dd349348%28WS.10%29.aspx about 3 times now, and also tried the built-in .chm help files that came with AIK. In AIK I grab the install.wim image off the OEM cd, at which point it asks me which version (I select Professional). I follow the rest of the instructions creating a new Autounattend answer file, and fill in the various bits and pieces according the the step-by-step guides. I verify the Answer file (No warnings or errors), save it, and copy it onto a USB drive. I go to another machine, insert it's OEM Win7 Disk, and power on. I've set BIOS to boot from CD, so it goes directly into the installation. Once The files are loaded, and Setup starts, it immediately asks which version to install (Home basic, Home Premium, Professiona, Ultimate). Ugh, I thought it was supposed to be an automated install, and that selecting the Version when opening the .wim file would answer this question. I looked for an option to set which version to be installed on the net, in the help, and in AIK itself; to no avail. Anyway, just for laughs I select Professional,and hit continue. It copies files for about 10 seconds, then fails with the following error: "Setup was unable to create a new system partition or locate an existing system partition. See the setup log files for more information. [OK]". Clicking OK reboots the box, and obviously there are no log files because the OS isn't installed. It is a Dell Optiplex 380 , Intel Core Duo 2.93 GHzl 4 GB RAM, 64 Bit. Any help would be REALLY appreciated.

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• How to deal with DELL support system?

  - by Nishant Kumar

  We have purchased a Dell Optiplex 9010 SSFV for our organization's work. Since the first installation two of the USB keyboard keys were not working properly. I had to press those keys two times simultaneously, on first time keys did not work and for for second time it printed two characters (as it were buffering first character.) Two keys that were not working properly: Hexangrave (Below the ESC key: `) Double Quotes (Left the enter key ") We registered our complaint with DELL and they suggested (with some hard to understand and weird ENGLISH accent) some test and tricks, such as switching to different ports, checking keyboard on different PC, and it worked well with diff. PC(with Windows 7 Home Premium installed). It was clear that it is an OS fault, hence they suggested to re-install OS. Problem began here, we have a project on the run and currently a video editing project setup on our system, so can't re-install system in hurry and also DELL persons were not providing any other solution such as updating keyboard driver, etc. Arguments I am a Software Engg. and don't think it is a feasible solution to re-install entire system for simple problems. This prob is coming since the fresh system installation, so I don't think it will solve the problem. Finally, I had to find solution myself and got it here, now I want to show my disappointment to dell persons or at least tell them that they should improve there support system to not advice to re-install entire system for that simple problems. Notes We have purchased 5 years NEXT business day support from DELL for around 8000 INR (Not for that kind of solutions from DELL). It is Dell India Support System. So can anyone tell me how to tackle dell support system officially, so that they will pay more attention in near future. Thanks

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• Why does ATI 5570 HD video card driver installation cause Windows 7 To Blue Screen?

  - by Mort

  This one is for the hive mind. I have a brand new Dell Optiplex 760 workstation with 4 gigabytes of RAM running Windows 7 Professional (32bit). This is a new box with nothing installed other than what was provided for directly by Dell. I installed a Saphire ATI PCI Express 5570 HD. Upon trying to install the 10.4 Catalyst drivers the system will blue screen. It blue screens during the hardware detection phase of the installation process. I have already performed the following trouble shooting steps: Changed system RAM Installed only 2 gigabytes of RAM Installed different versions of Catalyst drivers (10.4 - 9.12) Tried to install video only component of driver (vs entire Catalyst suite) Made sure Windows 7 was fully updated Flashed mother board BIOS to current version Removed and re-seated video card Contacted ATI Support (We all know how this went......) Verified supply outputting properly The blue screen error (via Windows BugCheck entry in event log) is a 0x000000CA and refers to a plug and play error most likely caused by a bad driver. The problem is that the driver installation process never gets far enough to actually install a driver. The resolution center in Windows provides a solution of installing the 10.4 Catalyst driver to resolve issue (which fails). Looking for some alternate views to resolve.

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• Explorer.EXE ordinal 423 not found in urlmon.dll after updates/IE8 install

  - by Zoot

  Setting up a brand new Dell Optiplex 980 with Windows XP SP3, and everything started up fine on the first boot. My first task was to install system updates, including IE8 and WGA. After the required reboot after installing updates, I now get this error message: Explorer.EXE Ordinal not found. The ordinal 423 could not be located in the dynamic link library urlmon.dll Per my cursory Google search, this forum thread places the blame squarely on IE8. The solution provided is to enter safe mode and remove IE8. Unfortunately, when I press F8 to choose to boot safe mode, I only have the option of "Windows XP SP3 Professional" and no safe mode options. Any other ideas? Thanks in advance. FYI, I can get to the Windows Task Manager by holding down Control-Alt-Delete, but programs don't seem to run properly if you select them. I tried chatting with Dell Support, and we tried to initiate the system restore at c:\windows\system32\restore\rstrui.exe, but that had a similar "ordinal 423 not found in urlmon.dll" error.

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• Windows PE network setup

  - by microchasm

  I'm walking through the following step-by-step guide for deploying Windows 7 via AIK: http://technet.microsoft.com/en-us/library/dd349348%28WS.10%29.aspx On step 4 (Capturing the Installation onto a Network Share), I run into a bit of a snag: attempting to connect to a network drive repeatedly fails. I'm using/deploying Dell Optiplex 380 64 bit machines, and the network cards seem to be really wonky. On the machine that I'm using to run AIK etc, the network driver wasn't found automatically. I had to manually go in and install the driver (which was found on the OEM installation media). I've since copied this to the USB key that I'm using for the Autounattend.xml so its handy. I think that because of this, the PE environment doesn't or can't instantiate the network device. Is there a way to install/configure the network device through the command prompt in PE? If not, I read about adding in the answer file path(s) to drivers, but if I did it this way, would I have to start the process all over again (i.e. create new Autounattend.xml with the PnPcustomizations path included, re-run the installation on the reference machine, install all the applications, re-make the PE iso, reboot into new PE iso)? Any shortcuts, direction, or advice would be appreciated. Thanks!

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• Windows 7 pc freezes for an indeterminate amount of time after unlocking

  - by pikes

  Not sure if this type of question is appropriate for this forum, but I've tried everything I can think of to solve this problem aside from format/reinstall. I recently got a new work PC (Dell optiplex 755) with windows 7 professional x64. Standard developer software installed for .net development: VS2008, VS2005, SQL management studio, office 2007, etc. Recently I've been having this weird problem where after I lock my pc, when I try to unlock it, the screen will be black for awhile after unlocking. I can ctl+alt+del and put my password in but then it just goes black. The amount of time on the black screen seems to be related to the amount of time I am away from my PC. If only away a few minutes, it'll take about a minute to get to the desktop. If away for an hour, could take up to 15 minutes. If I lock it and go home for the night, I have to restart my PC in the morning (I've let it sit for an hour after a night of being locked and nothing happened). It doesn't do it every time but definitely the majority of the time. One weird thing I've seen is that if I remote into my machine before trying to log back in it does not do it. I uninstalled all software back to the point when I remember it started happening and it still does it. I was using this PC for a few weeks without this problem happening at all. Anyone know what my next troubleshooting steps could be? My IT department tried to fix it by moving my old profile to another disk and having me log in, effectively recreating a profile from scratch but that didn't solve it. As I said above if this isn't the right forum for these types of questions please let me know. Thanks in advance!

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• Windows 7 pc freezes for an indeterminate amount of time after unlocking

  - by pikes

  Not sure if this type of question is appropriate for this forum, but I've tried everything I can think of to solve this problem aside from format/reinstall. I recently got a new work PC (Dell optiplex 755) with windows 7 professional x64. Standard developer software installed for .net development: VS2008, VS2005, SQL management studio, office 2007, etc. Recently I've been having this weird problem where after I lock my pc, when I try to unlock it, the screen will be black for awhile after unlocking. I can ctl+alt+del and put my password in but then it just goes black. The amount of time on the black screen seems to be related to the amount of time I am away from my PC. If only away a few minutes, it'll take about a minute to get to the desktop. If away for an hour, could take up to 15 minutes. If I lock it and go home for the night, I have to restart my PC in the morning (I've let it sit for an hour after a night of being locked and nothing happened). It doesn't do it every time but definitely the majority of the time. One weird thing I've seen is that if I remote into my machine before trying to log back in it does not do it. I uninstalled all software back to the point when I remember it started happening and it still does it. I was using this PC for a few weeks without this problem happening at all. Anyone know what my next troubleshooting steps could be? My IT department tried to fix it by moving my old profile to another disk and having me log in, effectively recreating a profile from scratch but that didn't solve it. As I said above if this isn't the right forum for these types of questions please let me know. Thanks in advance!

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• Computer does not boot after ram upgrade

  - by Calmarius

  I have a Dell Optiplex GX520 desktop (it's abount 5 yr old) PC with 512 MB DDR2 RAM. Since my computer always swapping I thought I should upgrade my RAM. I bought a Kingmax 2GB DDR2 RAM. But my system does not boot. The status leds are on 2 and 4. The user manual says 'video card failure' wtf? I put back the original module and everything works. I tried many combinations. When I leave the old 512 RAM in and put the 2GB next to it to the other socket my system completes the POST and I'm able to enter the BIOS menu. It says my system has 2.5 GB installed, one 0.5GB and one 2GB in dual asymmetric channel mode. It's seemingly right. Exiting the BIOS setup GRUB loads successfully, but when I try to boot Ubuntu it crashes with kernel panic immediately. Trying to load Windows XP does not get past the loading screen, it crashes with 0x8E stop error. Does this mean the ram I bought is faulty? Or is it just mean that the memory module I bought is too new to be handled my computer? I this case I may exchange the RAM with my friends. No other computer is in my house (my very old box has DDR1 ram, my systers new box has DDR3 ones. I can't plug my memory in neither one.) I'm going to return the RAM to store to replace it with a better one tomorrow. Is there any hope to get this new module work?

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• Wake-on-lan only works so many times

  - by Chance

  I have Wake-on-lan configured on my Windows XP machine so that the computer will wake up from Standby. Waking the computer from Standby via network traffic seems to work a certain number of times, say 4 or 5, then it stops working. If I restart the computer it seems to reset this behavior so that I can use WOL a few more times before it starts working. I use the command "wol" on my other, Linux machine with the appropriate IP address and MAC address of the card. I looked at the network card to see if it had different lights when WOL worked and when it didn't. When it has a solid amber light where the ethernet cable connects, WOL seems to work. When it has a flashing amber light, WOL does not. It seems that the system seems to almost "shut off" the card when it falls to sleep, but I don't know if this is a function of time or number of standby/wakeups. I have a 3Com 3c920 network card. If I look at the properties in Device Manager, I have "Allow this Device to bring the Computer out of Standby" checked. In the Advanced tab I have anything related to RWU (Remote Wake Up) enabled. I also believe I have the appropriate settings in BIOS related to Remote Wake-Up and I have tried both S1 and S3 power configurations in the BIOS. Intuitively, I would think I would uncheck "Allow the Computer to turn off this device to save power", but doing so disables the "Allow this Device to bring the Computer out of Standby" option. Does anyone know what is happening here or if there is a way to fix it? I have an integrated network card; would getting one that goes into a slot be better? I am running Windows XP on a Dell Optiplex GX240 with a 3Com 3c920 network card.

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• Unable to connect to server after a certain amount of time

  - by Troy

  I am a business FIOS subscriber with 5 static IPs. I have the following network setup: Verizon provided ONT Dlink switch Dell server running Ubuntu 12.04 with iptables enabled and a static IP address. The makes/models of hardware are: FIOS ONT Alcatel-Lucent I-211M-H ONT D-Link D-Link Web Smart Switch DES-1228P Server Dell Optiplex 755 (Ubuntu 12.04 Server) I have iptables running on the server with http, https and ssh ports open. I can connect to a website on the server from an external computer, but after a certain amount of time (mins to hours), I can no longer connect. All I have to do to re-enable connectivity is connect to the server via SSH from a computer INSIDE the network. I don't have to actually login, I just have to establish a connection. I can then access the website externally again. I did some googling and it seems some of verizon's equipment had an ARP bug where the ARP entries would expire after a certain time period, but those issues all seem to be from back in 2009 - 2010. I know the switch has an 'auto learning Mac address' feature, but I'm not sure if that could be the problem or not. Does anyone have any ideas or advice on how I can troubleshoot this? Thanks!

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• Windows 7 64-bit Google Chrome Makes Desktop Unresponsive

  - by Meengla

  For the past 1-2 weeks my desktop becomes unresponsive sometimes. The problem seems to happen as I load a page in Google Chrome; it could be any page though today it happened when I tried to load a page with Flash content in it. The problem is not consistent and there is no pattern. I can do a virus scan using some software (not antivirus installed--never needed that) but I strongly suspect it is some software I installed or some Windows Update. This is a very powerful Dell Optiplex 990 with 16GB RAM, so Memory shouldn't be an issue. When the problem happens the cursor becomes spinning even over the taskbar and control alt delete takes a long time. Eventually I get a message that 'this program is not responding' with end/close and 'cancel' icon. But repeated end or cancel does nothing. Then the menu for ctrl alt del comes up. The rest of the applications keep running fine though I can't get to them because the cursor is the wait-cursor. What is happening? How can I find what exactly caused the problem? Thanks.

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