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• SQLAuthority News – Social Media Series – LinkedIn and Professional Profile

  - by pinaldave

  Pinal Dave on LinkedIn! It seems like a few year ago, there was a big “boom” in social media websites.  All of a sudden there were so many sites to choose from.  MySpace or Orkut?  Blogging websites for your business or a LinkedIn account?  The nature of the internet is to always be changing, but I believe that out of this huge growth of websites, a few have come to stay.  Facebook is obviously the leader in social media networking, especially for your personal life.  Blogging is great, but it can be more of a way to get your ideas out there, rather than a place for people to connect to you professionally.  If you want to have a professional “face” on the internet, LinkedIn is the way to go. LinkedIn is best explained as “professional Facebook.”  This is simplifying things a little bit too much, but it is certainly a website where you link up with professional contacts, so that others can see where you have worked, who you have worked with, and what projects you have done.  This is a much better place for professional contacts to find you than someplace like Facebook, where all they will see is your face and maybe picture of you at a birthday party or something like that! Because so much of my SQL Server life is conducted on the internet, especially on my blog, I felt that it would be a good idea to have a well-maintained LinkedIn web page as well, so that if anyone is curious about me and my credentials they can quickly and easily find me and see that I am for real, and not someone pretending to know a lot about SQL Server. My linked in profile is www.linkedin.com/in/pinaldave.  I keep all my professional information here, and I update it as often as possible.  Feel free to come find me, especially if you would like to “link up” and share professional information.  The technology world is becoming more and more interconnected, and more and more international.  I feel that it is very important to stay linked up virtually, because so many of us are so far apart physically. I try to keep very connected with my LinkedIn profile.  I let anyone connect with me, and I read updates from the professional world very often.  I keep this profile updated, but do not post things about my personal life or anything that I might put on Twitter, for example.  I also include my e-mail address here, if you would like to contact me professionally.  This is the best place for me to conduct business. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology Tagged: Social Media

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• Delving into design patterns, and what that means for the Oracle user experience

  - by Kathy.Miedema

  By Kathy Miedema, Oracle Applications User Experience George Hackman, Senior Director, Applications User Experiences The Oracle Applications User Experience team has some exciting things happening around Fusion Applications design patterns. Because we’re hoping to have some new offerings soon (stay tuned with VoX to see what’s in the pipeline around Fusion Applications design patterns), now is a good time to talk more about what design patterns can do for the individual user as well as the entire company. George Hackman, Senior Director of Operations User Experience, says the first thing to note is that user experience is not just about the user interface. It’s about understanding how people do things, observing them, and then finding the patterns that emerge. The Applications UX team develops those patterns and then builds them into Oracle applications. What emerges, Hackman says, is a consistent, efficient user experience that promotes a productive workplace. Creating design patterns What is a design pattern in the context of enterprise software? “Every day, people use technology to get things done,” Hackman says. “They navigate a virtual world that reaches from enterprise to consumer apps, and from desktop to mobile. This virtual world is constantly under construction. New areas are being developed and old areas are being redone. As this world is being built and remodeled, efficient pathways and practices emerge. “Oracle's user experience team watches users navigate this world. We measure their productivity and ask them about their satisfaction. We take the most efficient, most productive pathways from the enterprise and consumer world and turn them into Oracle's user experience patterns.” Hackman describes the process as combining all of the best practices from every part of a user’s world. Members of the user experience team observe, analyze, design, prototype, and measure each work task to find the best possible pattern for a particular work flow. As the team builds the patterns, “we make sure they are fully buildable using Oracle technology,” Hackman said. “So customers know they can use these patterns. There’s no need to make something up from scratch, not knowing whether you can even build it.” Hackman says that creating something on a computer is a good example of a user experience pattern. “People are creating things all the time,” he says. “On the consumer side, they are creating documents. On the enterprise side, they are creating expense reports. On a mobile phone, they are creating contacts. They are using different apps like iPhone or Facebook or Gmail or Oracle software, all doing this creation process.” The Applications UX team starts their process by observing how people might create something. “We observe people creating things. We see the patterns, we analyze and document, then we apply them to our products. It might be different from phone to web browser, but we have these design patterns that create a consistent experience across platforms, and across products, too. The result for customers Oracle constantly improves its part of the virtual world, Hackman said. New products are created and existing products are upgraded. Because Oracle builds user experience design patterns, Oracle's virtual world becomes both more powerful and more familiar at the same time. Because of design patterns, users can navigate with ease as they embrace the latest technology – because it behaves the way they expect it to. This means less training and faster adoption for individual users, and more productivity for the business as a whole. Hackman said Oracle gives customers and partners access to design patterns so that they can build in the virtual world using the same best practices. Customers and partners can extend applications with a user experience that is comfortable and familiar to their users. For businesses that are integrating different Oracle applications, design patterns are key. The user experience created in E-Business Suite should be similar to the user experience in Fusion Applications, Hackman said. If a user is transitioning from one application to the other, it shouldn’t be difficult for them to do their work. With design patterns, it isn’t. “Oracle user experience patterns are the building blocks for the virtual world that ensure productivity, consistency and user satisfaction,” Hackman said. “They are built for the enterprise, but incorporate the best practices from across the virtual world. They empower productivity and facilitate social interaction. When you build with patterns, you get all the end-user benefits of less training / retraining from the finished product. You also get faster / cheaper development.” What’s coming? You can already access design patterns to help you build Dashboards with OBIEE here. And we promised you at the beginning that we had something in the pipeline on Fusion Applications design patterns. Look for the announcement about when they are available here on VoX.

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• Need help deciding if Joomla! experience as a good metric for hiring a particular prospective employee.

  - by Stephen

  My company has been looking to hire a PHP developer. Some of the requirements for the job include: an understanding of design patterns, particularly MVC. some knowledge of PHP 5.3's new features. experience working with a PHP framework (it doesn't matter which one). I interviewed a man today who's primary work experience involved working with Joomla!. As an employee, he will be required to work on existing and new web applications that use Zend Framework, CakePHP and/or CodeIgniter. It is my opinion that we shouldn't dismiss hiring a developer just because he has not used the same technologies that he'll be using on the job. So, I'd like to know about the kind of coding experience working with Joomla! can provide. I've never bothered to take more than a brief look (if that) at the Joomla! package, so I'm hoping to lean on the knowledge of my peers. Would you consider Joomla! to contain a professional code-base? Is the package well organized, and/or OO in general, or is it more like WordPress where logic and presentation are commingled? When working with Joomla!, is the developer encouraged to use best practices? In your opinion, would experience working with Joomla! garner the skills needed to get up to speed with Zend or CakePHP quickly, or will there be a steep learning curve ahead of the developer? I'm not saying that Joomla! is a bad technology, or even that it is lower on the totem pole when compared to the frameworks I've mentioned. Maybe it's awesome, I dunno. I simply have no idea!

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• Performance required to improve Windows Experience Index?

  - by Ian Boyd

  Is there a guide on the metrics required to obtain a certain Windows Experience Index? A Microsoft guy said in January 2009: On the matter of transparency, it is indeed our plan to disclose in great detail how the scores are calculated, what the tests attempt to measure, why, and how they map to realistic scenarios and usage patterns. Has that amount of transparency happened? Is there a technet article somewhere? If my score was limited by my Memory subscore of 5.9. A nieve person would suggest: Buy a faster RAM Which is wrong of course. From the Windows help: If your computer has a 64-bit central processing unit (CPU) and 4 gigabytes (GB) or less random access memory (RAM), then the Memory (RAM) subscore for your computer will have a maximum of 5.9. You can buy the fastest, overclocked, liquid-cooled, DDR5 RAM on the planet; you'll still have a maximum Memory subscore of 5.9. So in general the knee-jerk advice "buy better stuff" is not helpful. What i am looking for is attributes required to achieve a certain score, or move beyond a current limitation. The information i've been able to compile so far, chiefly from 3 Windows blog entries, and an article: Memory subscore Score Conditions ======= ================================ 1.0 < 256 MB 2.0 < 500 MB 2.9 <= 512 MB 3.5 < 704 MB 3.9 < 944 MB 4.5 <= 1.5 GB 5.9 < 4.0GB-64MB on a 64-bit OS Windows Vista highest score 7.9 Windows 7 highest score Graphics Subscore Score Conditions ======= ====================== 1.0 doesn't support DX9 1.9 doesn't support WDDM 4.9 does not support Pixel Shader 3.0 5.9 doesn't support DX10 or WDDM1.1 Windows Vista highest score 7.9 Windows 7 highest score Gaming graphics subscore Score Result ======= ============================= 1.0 doesn't support D3D 2.0 supports D3D9, DX9 and WDDM 5.9 doesn't support DX10 or WDDM1.1 Windows Vista highest score 6.0-6.9 good framerates (e.g. 40-50fps) at normal resoltuions (e.g. 1280x1024) 7.0-7.9 even higher framerates at even higher resolutions 7.9 Windows 7 highest score Processor subscore Score Conditions ======= ========================================================================== 5.9 Windows Vista highest score 6.0-6.9 many quad core processors will be able to score in the high 6 low 7 ranges 7.0+ many quad core processors will be able to score in the high 6 low 7 ranges 7.9 8-core systems will be able to approach 8.9 Windows 7 highest score Primary hard disk subscore (note) Score Conditions ======= ======================================== 1.9 Limit for pathological drives that stop responding when pending writes 2.0 Limit for pathological drives that stop responding when pending writes 2.9 Limit for pathological drives that stop responding when pending writes 3.0 Limit for pathological drives that stop responding when pending writes 5.9 highest you're likely to see without SSD Windows Vista highest score 7.9 Windows 7 highest score Bonus Chatter You can find your WEI detailed test results in: C:\Windows\Performance\WinSAT\DataStore e.g. 2011-11-06 01.00.19.482 Disk.Assessment (Recent).WinSAT.xml <WinSAT> <WinSPR> <DiskScore>5.9</DiskScore> </WinSPR> <Metrics> <DiskMetrics> <AvgThroughput units="MB/s" score="6.4" ioSize="65536" kind="Sequential Read">89.95188</AvgThroughput> <AvgThroughput units="MB/s" score="4.0" ioSize="16384" kind="Random Read">1.58000</AvgThroughput> <Responsiveness Reason="UnableToAssess" Kind="Cap">TRUE</Responsiveness> </DiskMetrics> </Metrics> </WinSAT> Pre-emptive snarky comment: "WEI is useless, it has no relation to reality" Fine, how do i increase my hard-drive's random I/O throughput? Update - Amount of memory limits rating Some people don't believe Microsoft's statement that having less than 4GB of RAM on a 64-bit edition of Windows doesn't limit the rating to 5.9: And from xxx.Formal.Assessment (Recent).WinSAT.xml: <WinSPR> <LimitsApplied> <MemoryScore> <LimitApplied Friendly="Physical memory available to the OS is less than 4.0GB-64MB on a 64-bit OS : limit mem score to 5.9" Relation="LT">4227858432</LimitApplied> </MemoryScore> </LimitsApplied> </WinSPR> References Windows Vista Team Blog: Windows Experience Index: An In-Depth Look Understand and improve your computer's performance in Windows Vista Engineering Windows 7 Blog: Engineering the Windows 7 “Windows Experience Index”

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• How do I explain to HR that my work experience is relevant even if it doesn't match the keywords in the job description?

  - by Dmitri

  I am looking at a job with a great company and in a field that I really want to be in. Unfortunalty, what they want is someone with "experience with ASP (VB), T-SQL in a production environment." But I've never done anything except with FOSS tools: C, Ruby(straight and RoR), Perl, MySQL, et c. I'm thinking that I could probably pick up VB without much trouble (I took a class that used it on college, was impressed at how easy it was to construct Windows UIs, but I've never needed it) Is there any way that I can demonstrate that my experience is similar? What would equivalent experience be in the FOSS world?

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• Oracle Fusion Applications User Experience White Papers by Anna M. Wichansky

  - by JuergenKress

  The Applications User Experience group has created a series of white papers to better communicate the world-class user experience features of the Oracle Fusion Applications, and to describe the process we used to design them. These papers not only explain why the Oracle Fusion Applications User Experience is designed the way it is, but also the data collection, modeling, and testing efforts of our unique, user-focused design process, which contributed to its refinement. The documents we are sharing with product announcement are: Applications User Experience Research and Design Process White Paper New Oracle Fusion Applications: An End-User Experience Designed for Productivity Why Oracle Expects Productivity Gains with Fusion Applications Closing the Deal: the Oracle Fusion Customer Relationship Management User Experience Oracle Fusion Human Capital Management: Designed for a Productive Workforce Get It Done Fast, Get It Done Right: The Oracle Fusion Financials User Experience Oracle Fusion Applications User Experience Design Patterns: Productivity Realized Oracle Fusion Procurement: Changing the Way You Buy and Sell Putting the User into Oracle Fusion Applications User Assistance Read the full article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: User Experience,Design patterns,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Customer Experience in the Year Ahead

  - by Christina McKeon

  With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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• Applying the Windows Experience Index to Servers

  - by Scott

  I finally convinced upper management that we need a computer replacement plan, and I've been tasked with making an inventory of what we have and determining what needs to be replaced this year, next year, the year after, etc. I had to use some sort of criteria to back up my recommendations, so I decided to try using the Windows Experience Index. I've determined the CPU and Memory scores for all of our desktops and servers using community data. I also feel fairly successful in assigning a WEI score to each user based on their computing needs. I'm struggling with assigning a WEI score to the various servers that we have: file server, database server, Exchange server, backup server (for doing backups), web server. Suggestions would be appreciated.

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• Partner outreach on the Oracle Fusion Applications user experience begins

  - by mvaughan

  by Misha Vaughan, Architect, Applications User Experience I have been asked the question repeatedly since about December of last year: “What is the Applications User Experience group doing about partner outreach?”  My answer, at the time, was: “We are thinking about it.”  My colleagues and I were really thinking about the content or tools that the Applications UX group should be developing. What would be valuable to our partners? What will actually help grow their applications business, and fits within the applications user experience charter?In the video above, you’ll hear Jeremy Ashley, vice president of the Applications User Experience team, talk about two fundamental initiatives that our group is working on now that speaks straight to partners.  Special thanks to Joel Borellis, Kelley Greenly, and Steve Hoodmaker for helping to make this video happen so flawlessly. Steve was responsible for pulling together a day of Oracle Fusion Applications-oriented content, including David Bowin, Director, Fusion Applications Strategy, on some of the basic benefits of Oracle Fusion Applications.  Joel Borellis, Group Vice President, Partner Enablement, and David Bowin in the Oracle Studios.Nigel King, Vice President Applications Functional Architecture, was also on the list, talking about co-existence opportunities with Oracle Fusion Applications.Me and Nigel King, just before his interview with Joel. Fusion Applications User Experience 101: Basic education  Oracle has invested an enormous amount of intellectual and developmental effort in the Oracle Fusion Applications user experience. Find out more about that at the Oracle Partner Network Fusion Learning Center (Oracle ID required). What you’ll learn will help you uncover how, exactly, Oracle made Fusion General Ledger “sexy,” and that’s a direct quote from Oracle Ace Director Debra Lilley, of Fujitsu. In addition, select Applications User Experience staff members, as well as our own Fusion User Experience Advocates,  can provide a briefing to our partners on Oracle’s investment in the Oracle Fusion Applications user experience. Looking forward: Taking the best of the Fusion Applications UX to your customersBeyond a basic orientation to one of the key differentiators for Oracle Fusion Applications, we are also working on partner-oriented training.A question we are often getting right now is: “How do I help customers build applications that look like Fusion?” We also hear: “How do I help customers build applications that take advantage of the next-generation design work done in Fusion?”Our answer to this is training and a tool – our user experience design patterns – these are a set of user experience best-practices. Design patterns are re-usable, usability-tested, user experience components that make creating Fusion Applications-like experiences straightforward.  It means partners can leverage Oracle’s investment, but also gain an advantage by not wasting time solving a problem we’ve already solved. Their developers can focus on helping customers tackle the harder development challenges. Ultan O’Broin, an Apps UX team member,  and I are working with Kevin Li and Chris Venezia of the Oracle Platform Technology Services team, as well as Grant Ronald in Oracle ADF, to bring you some of the best “how-to” UX training, customized for your local area. Our first workshop will be in EMEA. Stay tuned for an assessment and feedback from the event.

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• Visual Studio 2010 Professional - Problem Unit-Testing Web Services

  - by Ben

  Have created a very simple Web Service (asmx) in Visual Studio 2010 Professional, and am trying to use the auto-generated unit test cases. I get something that seems quite familiar on this site: The web site could not be configured correctly; getting ASP.NET process information failed. Requesting http://localhost:81/zfp/VSEnterpriseHelper.axd return an error: The remote server returned an error: (500) Internal Server Error. http://stackoverflow.com/questions/260432/500-error-running-visual-studio-asp-net-unit-test I have tried: 1. Running the tests on IIS rather than ASP.NET Development Server 2. Adding and then removing the XML fragment to my Web Service's .config file 3. Giving the MACHINE\ASPNET account Full control to the local folder My current questions: 1. Why am I being bothered with this instrumentation / code coverage DLL, when this doesn't seem to be something that ships with Visual Studio 2010 Professional? Is there any way I can turn it off? 2. I'm placing the node under in Web.config - is that the correct node? 3. Is it possible to bind to a web service without using the webby test attributes? I've seen other people advising making the Web Service as light-weight as possible. I'm trying to call it with jQuery / AJAX / JSON, so being able to debug the actual web service would be really helpful. Best wishes, Ben

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• Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

  - by Applications User Experience

  Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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• A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development In my previous post, I talked about taking three concrete steps to improve your customers' overall experiences: 1) understand your customer, 2) empower your ecosystem, and 3) adapt your business. To do these effectively and efficiently, it's important to find the right technology that can bridge the gaps across your channels, interactions, departments, and repositories. Oracle has spent the past three years and more than six billion dollars acquiring and developing some of the world's best-of-breed applications. The result is the most comprehensive customer experience (CX) portfolio offering in the World - bar none: ATG Best in Class Selling Experiences Fatwire Best in Class Marketing Experiences Inquira Best in Class Support Experiences Endecca Best in Class Search Experiences RightNow Best in Class Service Experiences Vitrue & Involver Best in Class Social Marketing Collective Intellect Best In Class Social Listening We don't expect organizations to eat the CX elephant in one bite, nor should they try to. There are key strategic initiatives within each of the four main pillars of our customer experience offering for which we deliver solutions: 1. Customer Experience for Marketing Social Listening and Engagement Social Marketing Marketing Websites Demand Generation and Lead Management Marketing and Loyalty Management 2. Customer Experience for Commerce Search, Navigation & Content Delivery Cross-Channel Commerce Targeting & Product Recommendations Social Commerce Order Management & Fulfillment Retail Store Operations 3. Customer Experience for Sales Sales Force Automation Social Selling Territory & Quota Management Revenue Forecasting Partner Relationship Management Quote to Cash Incentive Compensation 4. Customer Experience for Service Cross-Channel Customer Service Knowledge Management Social Customer Service Eligibility Management Contracts, Assets, and Entitlements Industry-Specific Solutions eBilling Oracle's customer experience portfolio is socially infused at each layer of our pillars rather than simply bolted on as a side process. This combines with the power of the Cloud to run the parts of the solution that need the access, efficiency, and agility from a managed infrastructure. You can get the compliance control from on-premise backbone infrastructure systems that run your business and don't change that often. Please take advantage of our teams of Oracle customer experience professionals and our key agency and technology partner ecosystem. They can help you develop strategic solution roadmaps that build and deliver customer experience and that are tailored to your business needs and objectives. No one has built a better customer service portfolio to manage the entire customer journey than Oracle. It is backed by CX thought leadership programs, a commitment from our executives, and a worldview that your technology decisions must be driven by your customer experiences to succeed. If you’d like to follow up on this conversation, please leave a comment or contact me at [email protected]. You can get more information on Oracle’s complete customer experience solution here.

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• Integrating Java webapps with Adobe Professional: Resources?

  - by Steve

  I'm interested in learning what resources there are for integrating Java and Adobe Professional, in general. If it helps, my projects already use the Spring Framework. My boss is particularly interested in being able to fill out a PDF form from within a Java webapp and have that data go directly to our database. She mentioned that .net had a lot of bridges to Adobe Professional. I would rather new projects be in Java so I am eager to find if there are any easy bridges between Java and Adobe Professional. Thanks in advance for any information. So far a Google search on "Java Adobe Professional" didn't turn up anything, so I thought I would ask here. Thanks.

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• Oracle Fusion Applications User Experience Design Patterns: Feeling the Love after Launch

  - by mvaughan

  By Misha Vaughan, Oracle Applications User ExperienceIn the first video by the Oracle Applications User Experience team on the Oracle Partner Network, Vice President Jeremy Ashley said that Oracle is looking to expand the ecosystem of support for Oracle’s applications customers as they begin to assess their investment and adoption of Oracle Fusion Applications. Oracle has made a massive investment to maintain the benefits of the Fusion Applications User Experience. This summer, the Applications User Experience team released the Oracle Fusion Applications user experience design patterns.Design patterns help create consistent experiences across devices.The launch has been very well received:Angelo Santagata, Senior Principal Technologist and Fusion Middleware evangelist for Oracle,  wrote this to the system integrator community: “The web site is the result of many years of Oracle R&D into user interface design for Fusion Applications and features a really cool web app which allows you to visualise the UI components in action.”  Grant Ronald, Director of Product Management, Application Development Framework (ADF) said: “It’s a science I don't understand, but now I don't have to ... Now you can learn from the UX experience of Fusion Applications.”Frank Nimphius, Senior Principal Product Manager, Oracle (ADF) wrote about the launch of the design patterns for the ADF Code Corner, and Jürgen Kress, Senior Manager EMEA Alliances & Channels for Fusion MiddleWare and Service Oriented Architecture, (SOA), shared the news with his Partner Community. Oracle Twitter followers also helped spread the message about the design patterns launch: ?@bex – Brian Huff, founder and Chief Software Architect for Bezzotech, and Oracle ACE Director:“Nifty! The Oracle Fusion UX team just released new ADF design patterns.”@maiko_rocha, Maiko Rocha, Oracle Consulting Solutions Architect and Oracle FMW engineer: “Haven't seen any other vendor offer such comprehensive UX Design Patterns catalog for free!”@zirous_chad, Chad Thompson, Senior Solutions Architect for Zirous, Inc. and ADF Developer:Wow - @ultan and company did a great job with the Fusion UX PatternsWhat is a user experience design pattern?A user experience design pattern is a re-usable, usability tested functional blueprint for a particular user experience.  Some examples are guided processes, shopping carts, and search and search results.  Ultan O’Broin discusses the top design patterns every developer should know.The patterns that were just released are based on thousands of hours of end-user field studies, state-of-the-art user interface assessments, and usability testing.  To be clear, these are functional design patterns, not technical design patterns that developers may be used to working with.  Because we know there is a gap, we are putting together some training that will help close that gap.Who should care?This is an offering targeted primarily at Application Development Framework (ADF) developers. If you are faced with the following questions regarding Fusion Applications, you will want to know and learn more:•    How do I build something that looks like Fusion Applications?•    How do I build a next-generation application?•    How do I extend a Fusion Application and maintain the user experience?•    I don’t want to re-invent the wheel on the user interface, so where do I start?•    I need to build something that will eventually co-exist with Fusion Applications. How do I do that?These questions are relevant to partners with an ADF competency, individual practitioners, or small consultancies with an ADF specialization, and customers who are trying to shift their IT staff over to supporting Fusion Applications.Where you can find out more?OnlineOur Fusion User Experience design patterns maven is Ultan O’Broin. The Oracle Partner Network is helping our team bring this first e-seminar to you in order to go into a more detail on what this means and how to take advantage of it:? Webinar: Build a Better User Experience with Oracle: Oracle Fusion Applications Functional Design PatternsSept 20, 2012 , 10:30am-11:30am PacificDial-In:  1. 877-664-9137 / Passcode 102546?International:  706-634-9619  http://www.intercall.com/national/oracleuniversity/gdnam.htmlAccess the Live Event Or Via Webconference Access http://ouweb.webex.com  ?and enter this session number: 598036234At a Usergroup eventThe Fusion User Experience Advocates (FXA) are also going to be getting some deep-dive training on this content and can share it with local user groups.At OpenWorld Ultan O’Broin               Chris MuirIf you will be at OpenWorld this year, our own Ultan O’Broin will be visiting the ADF demopod to say hello, thanks to Shay Shmeltzer, Senior Group Manager for ADF outbound communication and at the OTN lounge: Monday 10-10:45, Tuesday 2:15-2:45, Wednesday 2:15-3:30 ?  Oracle JDeveloper and Oracle ADF,  Moscone South, Right - S-207? “ADF Meet and Greett”, OTN Lounge, Wednesday 4:30 And I cannot talk about OpenWorld and ADF without mentioning Chris Muir’s ADF EMG event: the Year After the Year Of the ADF Developer – Sunday, Sept 30 of OpenWorld. Chris has played host to Ultan and the Applications user experience message for his online community and is now a seasoned UX expert.Expect to see additional announcements about expanded and training on similar topics in the future.

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• Oracle Customer Experience Summit @ OpenWorld

  - by Tony Berk

  Last week in New York, Mark Hurd and Anthony Lye hosted the Experience Revolution announcing Oracle Customer Experience. Now we are announcing the chance for you to learn more about customer experience. The Oracle Customer Experience Summit @ OpenWorld (October 3-5, separate registration required) is a new conference alongside OpenWorld in San Francisco bringing together leading brands and experts to share their insights, success stories and lessons learned to help you and your organization succeed in the Experience Revolution. You will learn about Oracle’s vision, strategy and complete solutions for customer experience and have access to interactive workshops and extensive networking opportunities. In addition to the knowledge packed CRM sessions at OpenWorld (September 30 - October 4), the Customer Experience Summit provides additional opportunities to learn best practices, strategy and tips and tricks to differentiate your brand. Content tracks will focus on Chief Customer Officers, Marketing and Sales, Service and Support, and Commerce and Loyalty.  It is now a full week of tactical and strategic learning and discussions with Oracle and industry experts. Register for OpenWorld and the Customer Experience Summit now! Register for both together to get the package price. Early bird specials for both conferences expire on July 13th!

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• Oracle Customer Experience Summit @ OpenWorld

  - by Michael Seback

  Businesses worldwide are operating in a new era. Customers are taking charge of their relationships with brands, and the customer experience has become the most important differentiator and driver of business value. Where is the experience heading? And how can businesses take advantage of the customer experience revolution?  Find out from experts at a one-of-a-kind event:  Oracle Customer Experience Summit @ OpenWorld Preview the Conference Schedule for October 3 – 5, 2012 Registration - Wednesday October 3, 7:00 a.m.–6:30 p.m. Westin St. Francis, Moscone West, South, Hilton San Francisco, and Hotel Nikko Sample Sessions: The Experience Imperative - Wednesday October 3, 12:30 p.m.–2:30 p.m. Mark Hurd, President, Oracle Anthony Lye, Senior Vice President, Oracle Cloud Applications Strategy David Vap, Global Vice President, Product Development, Oracle Mike Svatek, Chief Strategy Officer, Bazaarvoice Leading the Experience Revolution - Wednesday October 3, 3:45 p.m.–4:45 p.m. Seth Godin, Best-Selling Author, Founder of Squidoo.com David Vap, Global Vice President, Product Development, Oracle Driving a Customer Experience Strategy - Wednesday October 3, 5:00 p.m.–6:00 p.m. David Vap, Global Vice President, Product Development, Oracle Matthew Banks, Senior Director, Customer Experience Solutions, Oracle Register now.

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• A Modern Marketing Marvel: Eloqua Experience 2013

  - by kristin.jellison

  Hey there, partners— You’d be hard pressed to find a more convincing example of modern marketing than the one that descended upon San Francisco last week. We’re talking about Eloqua Experience 2013, of course. It is remarkable that a marketing technology conference has become a case study in successful 21st-century marketing practices. Eloqua Experience 2013 (#EE13) was all about customer-focused, targeted messaging, multichannel content, analytics and real-time multiscreen engagement. It made for a busy, yet interactive experience for over 2,000 eager attendees. This year’s event brought together some of the world’s most innovative marketers for three days of immersive sessions covering marketing best practices, customer stories and deep-dive technical classes. With 70 breakout sessions, product announcements, and a special conversation with Vince Gilligan, creator and executive producer of “Breaking Bad,” #EE13 brought a lot of critical marketing news to light. Oracle’s goal: to make sure our partners stay updated. As you know, Eloqua joined Oracle in late 2012, further rounding out our Customer Experience applications platform. Eloqua is a marketing automation solution and marketing cloud centerpiece that partners can use to target the right buyers, easily execute campaigns, bring leads to sales and bring in high ROIs. The resources below will help you stay on top of the industry’s best practices for marketing, plus all the advantages Eloqua can bring to partners. Partner Opportunities and Strategy with Eloqua The latest Eloqua partner strategy. Interview with Oracle Eloqua GM Kevin Akeroyd on Eloqua Experience A short recap of 2013’s Experience. Eloqua Product Announcements John Stetic, VP of Products for Oracle Eloqua, highlights the top product news, including a new profiler app and the ability to integrate display advertising into multichannel campaigns. Eloqua Experience Highlight Reel See what all the bustle was about. Eloqua Experience Session Overviews A quick look at what the keynote and breakout sessions covered, with links to session content. Modern Marketing Essentials Library Tips, blueprints, and strategies for success based on the 5 Tenets of Modern Marketing. Over and out, Your OPN Marketing Allies

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• Does using a PHP framework count as experience using PHP to a company that doesn't use that framework?

  - by sq1020

  I've started working at a company that uses the Yii PHP framework. I'm mostly using Yii but also some frontend stuff like jQuery and Ajax. What I'm worried about is limiting my skill set to a framework that isn't very popular. I mean, if the company I worked for was using Ruby on Rails or even Django, I wouldn't have this feeling of concern for the future. My first question is then, in regards to being able to find a job in the future somewhere else, is my feeling of concern warranted? Secondly, I see a lot of PHP jobs out there but do you think experience using a PHP framework counts as valuable experience to a company that doesn't use that particular framework or any framework at all?

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• You Say You Want a (Customer Experience) Revolution

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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• Windows Experience Index could not be computed

  - by Alexey Ivanov

  I've upgraded recently from Windows Vista to Windows 8. When I try to rate my computer, it accesses DirectX 9 performance, then processes to DirectX 10 tests: And it gets stuck at this point. In 5–10 minutes, it shows error message: The video card is rather old: Mobile Intel 965 Express Chipset Family. I'm pretty sure it does not support DirectX 10. Why does Windows assess it with DirectX 10? And how can I make it skip DirectX 10 tests and get the system rating? The driver was installed automatically by Windows 8 from Windows Update. Version: 8.15.10.2697 Date: 10/01/2012

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• The Customer Experience Imperative: A Game Changer for Brands

  - by Jeri Kelley

  By Anthony Lye, SVP, Cloud Applications Strategy, Oracle We know that customer experience has emerged as a primary differentiator for businesses today.  I’ve talked a lot about the new age of the empowered consumer. At Oracle we’ve spent a lot of time developing technologies and practices that our customers can implement to greatly improve their customer experience strategies. Of course I’m biased, but I think that we have created a portfolio of the best solutions on the planet to help organizations deal with the challenges of providing great customer experiences. We’ve done this because we started to witness some trends over the last few years. As the average person began to utilize social and mobile technologies more frequently and products commoditized, customer experience truly remained the only sustainable differentiator for businesses.In fact, we have seen that customer experience is often driving the success or the failure of a product or a brand. And as end customers have become more vocal about their experiences with companies on social and mobile channels, they now have the power to decide which brands will win and which brands will lose. To address this customer experience imperative, I believe that business today must do three things really well:Connect with your customers. You have to connect with customers whenever, wherever and however they want. Organizations must provide a great experience on their existing channels— the call center, the brick and mortar store, the field sales organizations, the websites and social properties. Businesses must also be great at managing and delivering journeys on these channels, while quickly adapting to embrace the new channels that emerge. You have to understand mobile. You have to understand social. You have to understand kiosks. These are all new routes to market, new channels where your customers may or may not show up. You have to interact with them where they are. You have to present information in a way that's meaningful to them. As well as providing what we would call a multichannel experience. We have to recognize that customers may start their experience on one channel, but end it on a different channel. It’s important that an organization’s technology solutions enable, not just a multichannel strategy, but a strategy that can power new channels and create customer journeys that cross these channels.Get to know your customers. Next, companies need to get to know the customer as intimately as the customer will allow. Today most customer interactions are anonymous, but it’s important for brands to know which customers drive value. Customers want to provide feedback. They want to share their opinions, but they want to know that those opinions are being heard and acted upon. For this to occur, we need to know much more about the customer and then reward them for their loyalty and for their advocacy.Enable connections. The last thing is to enable people to connect or transact with your brand. We've got to make it really, really simple for customers to do business with us. We can't make them repeat the steps; we can't make them tell us their identity for the fifth time as they move between organizations. These silos can no longer sustain or deliver a good customer experience. It's extremely important that companies be where customers want them to be—that we create profitable journeys for us and for them.Organizations have to make sure that there is a single source of truth that defines the customer. We have to make sure that the technology applications that we rely on understand not just the dimensions of multichannel, but of cross-channel too. We have to enable social at the very core of the overall architecture. We have to use historical analytics, real-time decisioning as well as predictive analytics to help personalize and drive an experience. And these are all technologies that IT needs, that IT is familiar with, but needs to enable for the line of business that in turn can enable for the end customer.  This means that we've got to make our solutions available to the customers in the cloud.In this new age of the empowered consumer, businesses have to focus on delivery mechanisms that reduce the overall TCO, while driving a rapid rate of innovation and a more rapid rate of deployment. At the Oracle Customer Experience Summit @ OpenWorld, I’ll discuss these issues and more. I hope that you can join us for what promises to be an unforgettable experience.

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• What is the most professional way to deal with another programmer who has checked out mentally?

  - by hal10001

  Lead... same project I'm on... shows decreasing interest in project work, especially lead activities. This has been going on for awhile now, and some animosity is starting to grow between us based upon decisions made and overall attitude toward client interactions and tasks. This person is not necessarily a bad programmer, but I can tell is mentally checking out and shutting down. Generally speaking, how do you deal with this behavior?

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• Using SQL Source Control and Vault Professional Part 4

  - by Ajarn Mark Caldwell

  Two weeks ago I upgraded our installation of Fortress to the latest version, which is now named Vault Professional.  This is the version of Vault (i.e. Vault Standard 5.1 / Vault Professional 5.1) that will be officially supported with Red-Gate SQL Source Control 2.1.  While the folks at Red-Gate did a fantastic job of working with me to get SQL Source Control to work with the older Fortress version, we weren’t going to just sit on that.  There are a couple of things that Vault Professional cleaned up for us, such as improved integration with Visual Studio 2010, so it was a win all around. Shortly after that upgrade, I received notice from Red-Gate that they had a new Early Access version of SQL Source Control available that included the ability to source control static data.  The idea here is that you probably have a few fairly static lookup tables in your system, and those data values are similar in concept to source code, and should be versioned in your source control management system also.  I agree with this, but please be wise…somebody out there is bound to try to use this feature as their disaster recovery for their entire database, and that is NOT the purpose.  First off, you should never have your PROD (or LIVE, whatever you call it) system attached to source control.  Source Control is for development, not for PROD systems.  Second, use the features that are intended for this purpose, such as BACKUP and RESTORE. Laying that tangent aside, it is great that now you can include these critical values in your repository and make them part of a deployment process.  As you would guess, SQL Source Control uses SQL Data Compare to create the data change scripts just like it uses SQL Compare to create the schema change scripts.  Once again, they did a very good job with the integration to their other products.  At this point we are really starting to see some good payback on our investment in the full SQL Developer Bundle.  Those products were worth the investment back when we only used them sporadically for troubleshooting and DBA analysis, but now with SQL Source Control, they are becoming everyday-use products for the development team. I like this software (SQL Source Control) so much that I am about to break my own rules and distribute it to my team to use even though it is still in beta.  This is the first time that I have approved the use of any beta software in a production scenario (actively building our next versions of internal software) but I predict that the usability and productivity gain of using SQL Source Control over manual scripting is worth the risk.  Of course, I have also put this beta software through its paces pretty well to be comfortable with it, and Red-Gate has proven their responsiveness to issues that came up in my early beta testing, and so I am willing to bet on their continued support.  Likewise, SourceGear, the maker of Vault Professional, has proven itself to me as well, and so the combination of SQL Source Control with Vault Professional is the new standard for my development team.

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• What's better in terms of user experience - providing an email address or a link to my projects github account?

  - by Oliver Weiler

  What's better in terms of user experience? Provide the user an email account where he can report bugs, or a link to the projects github issues page (which requires a github account but may be easier to submit bugs to)? EDIT The application is a Bash script hosted on github. The GNU Coding Standards suggests using an email address, which may or may not an appropriate solution. Target audience is the CLI power user.

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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