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  • Great Customer Service Example

    - by MightyZot
    A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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  • Four New Java Champions

    - by Tori Wieldt
    Four luminaries in the Java community have been selected as new Java Champions. The are Agnes Crepet, Lars Vogel, Yara Senger and Martijn Verburg. They were selected for their technical knowledge, leadership, inspiration, and tireless work for the community. Here is how they rock the Java world: Agnes Crepet Agnes Crepet (France) is a passionate technologist with over 11 years of software engineering experience, especially in the Java technologies, as a Developer, Architect, Consultant and Trainer. She has been using Java since 1999, implementing multiple kinds of applications (from 20 days to 10000 men days) for different business fields (banking, retail, and pharmacy). Currently she is a Java EE Architect for a French pharmaceutical company, the homeopathy world leader. She is also the co-founder, with other passionate Java developers, of a software company named Ninja Squad, dedicated to Software Craftsmanship. Agnes is the leader of two Java User Groups (JUG), the Lyon JUG Duchess France and the founder of the Mix-IT Conferenceand theCast-IT Podcast, two projects about Java and Agile Development. She speaks at Java and JUG conferences around the world and regularly writes articles about the Java Ecosystem for the French print Developer magazine Programmez! and for the Duchess Blog. Follow Agnes @agnes_crepet. Lars Vogel Lars Vogel (Germany) is the founder and CEO of the vogella GmbH and works as Java, Eclipse and Android consultant, trainer and book author. He is a regular speaker at international conferences, such as EclipseCon, Devoxx, Droidcon and O'Reilly's Android Open. With more than one million visitors per month, his website vogella.com is one of the central sources for Java, Eclipse and Android programming information. Lars is committer in the Eclipse project and received in 2010 the "Eclipse Top Contributor Award" and 2012 the "Eclipse Top Newcomer Evangelist Award." Follow Lars on Twitter @vogella. Yara Senger Yara Senger (Brazil) has been a tireless Java activist in Brazil for many years. She is President of SouJava and she is an alternate representative of the group on the JCP Executive Committee. Yara has led SouJava in many initiatives, from technical events to social activities. She is co-founder and director of GlobalCode, which trains developers throughout Brazil.  Last year, she was recipient of the Duke Choice's Award, for the JHome embedded environment.  Yara is also an active speaker, giving presentations in many countries, including JavaOne SF, JavaOne Latin Ameria, JavaOne India, JFokus, and JUGs throughout Brazil. Yara is editor of InfoQ Brasil and also frequently posts at http://blog.globalcode.com.br/search/label/Yara. Follow Yara @YaraSenger. Martijn Verburg Martijn Verburg (UK) is the CTO of jClarity (a Java/JVM performance cloud tooling start-up) and has over 12 years experience as a Java/JVM technology professional and OSS mentor in a variety of organisations from start-ups to large enterprises. He is the co-leader of the London Java Community (~2800 developers) and leads the global effort for the Java User Group "Adopt a JSR" and "Adopt OpenJDK" programmes. These programmes encourage day to day Java developer involvement with OpenJDK, Java standards (JSRs), an important relationship for keeping the Java ecosystem relevant to the 9 million Java developers out there today. As a leading expert on technical team optimisation, his talks and presentations are in high demand by major conferences (JavaOne, Devoxx, OSCON, QCon) where you'll often find him challenging the industry status quo via his alter ego "The Diabolical Developer." You can read more in the OTN ariticle "Challenging the Diabolical Developer: A Conversation with JavaOne Rock Star Martijn Verburg." Follow Martijn @karianna. The Java Champions are an exclusive group of passionate Java technology and community leaders who are community-nominated and selected under a project sponsored by Oracle. Java Champions get the opportunity to provide feedback, ideas, and direction that will help Oracle grow the Java Platform. Congratulations to these new Java Champions!

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  • Agile Development

    - by James Oloo Onyango
    Alot of literature has and is being written about agile developement and its surrounding philosophies. In my quest to find the best way to express the importance of agile methodologies, i have found Robert C. Martin's "A Satire Of Two Companies" to be both the most concise and thorough! Enjoy the read! Rufus Inc Project Kick Off Your name is Bob. The date is January 3, 2001, and your head still aches from the recent millennial revelry. You are sitting in a conference room with several managers and a group of your peers. You are a project team leader. Your boss is there, and he has brought along all of his team leaders. His boss called the meeting. "We have a new project to develop," says your boss's boss. Call him BB. The points in his hair are so long that they scrape the ceiling. Your boss's points are just starting to grow, but he eagerly awaits the day when he can leave Brylcream stains on the acoustic tiles. BB describes the essence of the new market they have identified and the product they want to develop to exploit this market. "We must have this new project up and working by fourth quarter October 1," BB demands. "Nothing is of higher priority, so we are cancelling your current project." The reaction in the room is stunned silence. Months of work are simply going to be thrown away. Slowly, a murmur of objection begins to circulate around the conference table.   His points give off an evil green glow as BB meets the eyes of everyone in the room. One by one, that insidious stare reduces each attendee to quivering lumps of protoplasm. It is clear that he will brook no discussion on this matter. Once silence has been restored, BB says, "We need to begin immediately. How long will it take you to do the analysis?" You raise your hand. Your boss tries to stop you, but his spitwad misses you and you are unaware of his efforts.   "Sir, we can't tell you how long the analysis will take until we have some requirements." "The requirements document won't be ready for 3 or 4 weeks," BB says, his points vibrating with frustration. "So, pretend that you have the requirements in front of you now. How long will you require for analysis?" No one breathes. Everyone looks around to see whether anyone has some idea. "If analysis goes beyond April 1, we have a problem. Can you finish the analysis by then?" Your boss visibly gathers his courage: "We'll find a way, sir!" His points grow 3 mm, and your headache increases by two Tylenol. "Good." BB smiles. "Now, how long will it take to do the design?" "Sir," you say. Your boss visibly pales. He is clearly worried that his 3 mms are at risk. "Without an analysis, it will not be possible to tell you how long design will take." BB's expression shifts beyond austere.   "PRETEND you have the analysis already!" he says, while fixing you with his vacant, beady little eyes. "How long will it take you to do the design?" Two Tylenol are not going to cut it. Your boss, in a desperate attempt to save his new growth, babbles: "Well, sir, with only six months left to complete the project, design had better take no longer than 3 months."   "I'm glad you agree, Smithers!" BB says, beaming. Your boss relaxes. He knows his points are secure. After a while, he starts lightly humming the Brylcream jingle. BB continues, "So, analysis will be complete by April 1, design will be complete by July 1, and that gives you 3 months to implement the project. This meeting is an example of how well our new consensus and empowerment policies are working. Now, get out there and start working. I'll expect to see TQM plans and QIT assignments on my desk by next week. Oh, and don't forget that your crossfunctional team meetings and reports will be needed for next month's quality audit." "Forget the Tylenol," you think to yourself as you return to your cubicle. "I need bourbon."   Visibly excited, your boss comes over to you and says, "Gosh, what a great meeting. I think we're really going to do some world shaking with this project." You nod in agreement, too disgusted to do anything else. "Oh," your boss continues, "I almost forgot." He hands you a 30-page document. "Remember that the SEI is coming to do an evaluation next week. This is the evaluation guide. You need to read through it, memorize it, and then shred it. It tells you how to answer any questions that the SEI auditors ask you. It also tells you what parts of the building you are allowed to take them to and what parts to avoid. We are determined to be a CMM level 3 organization by June!"   You and your peers start working on the analysis of the new project. This is difficult because you have no requirements. But from the 10-minute introduction given by BB on that fateful morning, you have some idea of what the product is supposed to do.   Corporate process demands that you begin by creating a use case document. You and your team begin enumerating use cases and drawing oval and stick diagrams. Philosophical debates break out among the team members. There is disagreement as to whether certain use cases should be connected with <<extends>> or <<includes>> relationships. Competing models are created, but nobody knows how to evaluate them. The debate continues, effectively paralyzing progress.   After a week, somebody finds the iceberg.com Web site, which recommends disposing entirely of <<extends>> and <<includes>> and replacing them with <<precedes>> and <<uses>>. The documents on this Web site, authored by Don Sengroiux, describes a method known as stalwart-analysis, which claims to be a step-by-step method for translating use cases into design diagrams. More competing use case models are created using this new scheme, but again, people can't agree on how to evaluate them. The thrashing continues. More and more, the use case meetings are driven by emotion rather than by reason. If it weren't for the fact that you don't have requirements, you'd be pretty upset by the lack of progress you are making. The requirements document arrives on February 15. And then again on February 20, 25, and every week thereafter. Each new version contradicts the previous one. Clearly, the marketing folks who are writing the requirements, empowered though they might be, are not finding consensus.   At the same time, several new competing use case templates have been proposed by the various team members. Each template presents its own particularly creative way of delaying progress. The debates rage on. On March 1, Prudence Putrigence, the process proctor, succeeds in integrating all the competing use case forms and templates into a single, all-encompassing form. Just the blank form is 15 pages long. She has managed to include every field that appeared on all the competing templates. She also presents a 159- page document describing how to fill out the use case form. All current use cases must be rewritten according to the new standard.   You marvel to yourself that it now requires 15 pages of fill-in-the-blank and essay questions to answer the question: What should the system do when the user presses Return? The corporate process (authored by L. E. Ott, famed author of "Holistic Analysis: A Progressive Dialectic for Software Engineers") insists that you discover all primary use cases, 87 percent of all secondary use cases, and 36.274 percent of all tertiary use cases before you can complete analysis and enter the design phase. You have no idea what a tertiary use case is. So in an attempt to meet this requirement, you try to get your use case document reviewed by the marketing department, which you hope will know what a tertiary use case is.   Unfortunately, the marketing folks are too busy with sales support to talk to you. Indeed, since the project started, you have not been able to get a single meeting with marketing, which has provided a never-ending stream of changing and contradictory requirements documents.   While one team has been spinning endlessly on the use case document, another team has been working out the domain model. Endless variations of UML documents are pouring out of this team. Every week, the model is reworked.   The team members can't decide whether to use <<interfaces>> or <<types>> in the model. A huge disagreement has been raging on the proper syntax and application of OCL. Others on the team just got back from a 5-day class on catabolism, and have been producing incredibly detailed and arcane diagrams that nobody else can fathom.   On March 27, with one week to go before analysis is to be complete, you have produced a sea of documents and diagrams but are no closer to a cogent analysis of the problem than you were on January 3. **** And then, a miracle happens.   **** On Saturday, April 1, you check your e-mail from home. You see a memo from your boss to BB. It states unequivocally that you are done with the analysis! You phone your boss and complain. "How could you have told BB that we were done with the analysis?" "Have you looked at a calendar lately?" he responds. "It's April 1!" The irony of that date does not escape you. "But we have so much more to think about. So much more to analyze! We haven't even decided whether to use <<extends>> or <<precedes>>!" "Where is your evidence that you are not done?" inquires your boss, impatiently. "Whaaa . . . ." But he cuts you off. "Analysis can go on forever; it has to be stopped at some point. And since this is the date it was scheduled to stop, it has been stopped. Now, on Monday, I want you to gather up all existing analysis materials and put them into a public folder. Release that folder to Prudence so that she can log it in the CM system by Monday afternoon. Then get busy and start designing."   As you hang up the phone, you begin to consider the benefits of keeping a bottle of bourbon in your bottom desk drawer. They threw a party to celebrate the on-time completion of the analysis phase. BB gave a colon-stirring speech on empowerment. And your boss, another 3 mm taller, congratulated his team on the incredible show of unity and teamwork. Finally, the CIO takes the stage to tell everyone that the SEI audit went very well and to thank everyone for studying and shredding the evaluation guides that were passed out. Level 3 now seems assured and will be awarded by June. (Scuttlebutt has it that managers at the level of BB and above are to receive significant bonuses once the SEI awards level 3.)   As the weeks flow by, you and your team work on the design of the system. Of course, you find that the analysis that the design is supposedly based on is flawedno, useless; no, worse than useless. But when you tell your boss that you need to go back and work some more on the analysis to shore up its weaker sections, he simply states, "The analysis phase is over. The only allowable activity is design. Now get back to it."   So, you and your team hack the design as best you can, unsure of whether the requirements have been properly analyzed. Of course, it really doesn't matter much, since the requirements document is still thrashing with weekly revisions, and the marketing department still refuses to meet with you.     The design is a nightmare. Your boss recently misread a book named The Finish Line in which the author, Mark DeThomaso, blithely suggested that design documents should be taken down to code-level detail. "If we are going to be working at that level of detail," you ask, "why don't we simply write the code instead?" "Because then you wouldn't be designing, of course. And the only allowable activity in the design phase is design!" "Besides," he continues, "we have just purchased a companywide license for Dandelion! This tool enables 'Round the Horn Engineering!' You are to transfer all design diagrams into this tool. It will automatically generate our code for us! It will also keep the design diagrams in sync with the code!" Your boss hands you a brightly colored shrinkwrapped box containing the Dandelion distribution. You accept it numbly and shuffle off to your cubicle. Twelve hours, eight crashes, one disk reformatting, and eight shots of 151 later, you finally have the tool installed on your server. You consider the week your team will lose while attending Dandelion training. Then you smile and think, "Any week I'm not here is a good week." Design diagram after design diagram is created by your team. Dandelion makes it very difficult to draw these diagrams. There are dozens and dozens of deeply nested dialog boxes with funny text fields and check boxes that must all be filled in correctly. And then there's the problem of moving classes between packages. At first, these diagram are driven from the use cases. But the requirements are changing so often that the use cases rapidly become meaningless. Debates rage about whether VISITOR or DECORATOR design patterns should be used. One developer refuses to use VISITOR in any form, claiming that it's not a properly object-oriented construct. Someone refuses to use multiple inheritance, since it is the spawn of the devil. Review meetings rapidly degenerate into debates about the meaning of object orientation, the definition of analysis versus design, or when to use aggregation versus association. Midway through the design cycle, the marketing folks announce that they have rethought the focus of the system. Their new requirements document is completely restructured. They have eliminated several major feature areas and replaced them with feature areas that they anticipate customer surveys will show to be more appropriate. You tell your boss that these changes mean that you need to reanalyze and redesign much of the system. But he says, "The analysis phase is system. But he says, "The analysis phase is over. The only allowable activity is design. Now get back to it."   You suggest that it might be better to create a simple prototype to show to the marketing folks and even some potential customers. But your boss says, "The analysis phase is over. The only allowable activity is design. Now get back to it." Hack, hack, hack, hack. You try to create some kind of a design document that might reflect the new requirements documents. However, the revolution of the requirements has not caused them to stop thrashing. Indeed, if anything, the wild oscillations of the requirements document have only increased in frequency and amplitude.   You slog your way through them.   On June 15, the Dandelion database gets corrupted. Apparently, the corruption has been progressive. Small errors in the DB accumulated over the months into bigger and bigger errors. Eventually, the CASE tool just stopped working. Of course, the slowly encroaching corruption is present on all the backups. Calls to the Dandelion technical support line go unanswered for several days. Finally, you receive a brief e-mail from Dandelion, informing you that this is a known problem and that the solution is to purchase the new version, which they promise will be ready some time next quarter, and then reenter all the diagrams by hand.   ****   Then, on July 1 another miracle happens! You are done with the design!   Rather than go to your boss and complain, you stock your middle desk drawer with some vodka.   **** They threw a party to celebrate the on-time completion of the design phase and their graduation to CMM level 3. This time, you find BB's speech so stirring that you have to use the restroom before it begins. New banners and plaques are all over your workplace. They show pictures of eagles and mountain climbers, and they talk about teamwork and empowerment. They read better after a few scotches. That reminds you that you need to clear out your file cabinet to make room for the brandy. You and your team begin to code. But you rapidly discover that the design is lacking in some significant areas. Actually, it's lacking any significance at all. You convene a design session in one of the conference rooms to try to work through some of the nastier problems. But your boss catches you at it and disbands the meeting, saying, "The design phase is over. The only allowable activity is coding. Now get back to it."   ****   The code generated by Dandelion is really hideous. It turns out that you and your team were using association and aggregation the wrong way, after all. All the generated code has to be edited to correct these flaws. Editing this code is extremely difficult because it has been instrumented with ugly comment blocks that have special syntax that Dandelion needs in order to keep the diagrams in sync with the code. If you accidentally alter one of these comments, the diagrams will be regenerated incorrectly. It turns out that "Round the Horn Engineering" requires an awful lot of effort. The more you try to keep the code compatible with Dandelion, the more errors Dandelion generates. In the end, you give up and decide to keep the diagrams up to date manually. A second later, you decide that there's no point in keeping the diagrams up to date at all. Besides, who has time?   Your boss hires a consultant to build tools to count the number of lines of code that are being produced. He puts a big thermometer graph on the wall with the number 1,000,000 on the top. Every day, he extends the red line to show how many lines have been added. Three days after the thermometer appears on the wall, your boss stops you in the hall. "That graph isn't growing quickly enough. We need to have a million lines done by October 1." "We aren't even sh-sh-sure that the proshect will require a m-million linezh," you blather. "We have to have a million lines done by October 1," your boss reiterates. His points have grown again, and the Grecian formula he uses on them creates an aura of authority and competence. "Are you sure your comment blocks are big enough?" Then, in a flash of managerial insight, he says, "I have it! I want you to institute a new policy among the engineers. No line of code is to be longer than 20 characters. Any such line must be split into two or more preferably more. All existing code needs to be reworked to this standard. That'll get our line count up!"   You decide not to tell him that this will require two unscheduled work months. You decide not to tell him anything at all. You decide that intravenous injections of pure ethanol are the only solution. You make the appropriate arrangements. Hack, hack, hack, and hack. You and your team madly code away. By August 1, your boss, frowning at the thermometer on the wall, institutes a mandatory 50-hour workweek.   Hack, hack, hack, and hack. By September 1st, the thermometer is at 1.2 million lines and your boss asks you to write a report describing why you exceeded the coding budget by 20 percent. He institutes mandatory Saturdays and demands that the project be brought back down to a million lines. You start a campaign of remerging lines. Hack, hack, hack, and hack. Tempers are flaring; people are quitting; QA is raining trouble reports down on you. Customers are demanding installation and user manuals; salespeople are demanding advance demonstrations for special customers; the requirements document is still thrashing, the marketing folks are complaining that the product isn't anything like they specified, and the liquor store won't accept your credit card anymore. Something has to give.    On September 15, BB calls a meeting. As he enters the room, his points are emitting clouds of steam. When he speaks, the bass overtones of his carefully manicured voice cause the pit of your stomach to roll over. "The QA manager has told me that this project has less than 50 percent of the required features implemented. He has also informed me that the system crashes all the time, yields wrong results, and is hideously slow. He has also complained that he cannot keep up with the continuous train of daily releases, each more buggy than the last!" He stops for a few seconds, visibly trying to compose himself. "The QA manager estimates that, at this rate of development, we won't be able to ship the product until December!" Actually, you think it's more like March, but you don't say anything. "December!" BB roars with such derision that people duck their heads as though he were pointing an assault rifle at them. "December is absolutely out of the question. Team leaders, I want new estimates on my desk in the morning. I am hereby mandating 65-hour work weeks until this project is complete. And it better be complete by November 1."   As he leaves the conference room, he is heard to mutter: "Empowermentbah!" * * * Your boss is bald; his points are mounted on BB's wall. The fluorescent lights reflecting off his pate momentarily dazzle you. "Do you have anything to drink?" he asks. Having just finished your last bottle of Boone's Farm, you pull a bottle of Thunderbird from your bookshelf and pour it into his coffee mug. "What's it going to take to get this project done? " he asks. "We need to freeze the requirements, analyze them, design them, and then implement them," you say callously. "By November 1?" your boss exclaims incredulously. "No way! Just get back to coding the damned thing." He storms out, scratching his vacant head.   A few days later, you find that your boss has been transferred to the corporate research division. Turnover has skyrocketed. Customers, informed at the last minute that their orders cannot be fulfilled on time, have begun to cancel their orders. Marketing is re-evaluating whether this product aligns with the overall goals of the company. Memos fly, heads roll, policies change, and things are, overall, pretty grim. Finally, by March, after far too many sixty-five hour weeks, a very shaky version of the software is ready. In the field, bug-discovery rates are high, and the technical support staff are at their wits' end, trying to cope with the complaints and demands of the irate customers. Nobody is happy.   In April, BB decides to buy his way out of the problem by licensing a product produced by Rupert Industries and redistributing it. The customers are mollified, the marketing folks are smug, and you are laid off.     Rupert Industries: Project Alpha   Your name is Robert. The date is January 3, 2001. The quiet hours spent with your family this holiday have left you refreshed and ready for work. You are sitting in a conference room with your team of professionals. The manager of the division called the meeting. "We have some ideas for a new project," says the division manager. Call him Russ. He is a high-strung British chap with more energy than a fusion reactor. He is ambitious and driven but understands the value of a team. Russ describes the essence of the new market opportunity the company has identified and introduces you to Jane, the marketing manager, who is responsible for defining the products that will address it. Addressing you, Jane says, "We'd like to start defining our first product offering as soon as possible. When can you and your team meet with me?" You reply, "We'll be done with the current iteration of our project this Friday. We can spare a few hours for you between now and then. After that, we'll take a few people from the team and dedicate them to you. We'll begin hiring their replacements and the new people for your team immediately." "Great," says Russ, "but I want you to understand that it is critical that we have something to exhibit at the trade show coming up this July. If we can't be there with something significant, we'll lose the opportunity."   "I understand," you reply. "I don't yet know what it is that you have in mind, but I'm sure we can have something by July. I just can't tell you what that something will be right now. In any case, you and Jane are going to have complete control over what we developers do, so you can rest assured that by July, you'll have the most important things that can be accomplished in that time ready to exhibit."   Russ nods in satisfaction. He knows how this works. Your team has always kept him advised and allowed him to steer their development. He has the utmost confidence that your team will work on the most important things first and will produce a high-quality product.   * * *   "So, Robert," says Jane at their first meeting, "How does your team feel about being split up?" "We'll miss working with each other," you answer, "but some of us were getting pretty tired of that last project and are looking forward to a change. So, what are you people cooking up?" Jane beams. "You know how much trouble our customers currently have . . ." And she spends a half hour or so describing the problem and possible solution. "OK, wait a second" you respond. "I need to be clear about this." And so you and Jane talk about how this system might work. Some of her ideas aren't fully formed. You suggest possible solutions. She likes some of them. You continue discussing.   During the discussion, as each new topic is addressed, Jane writes user story cards. Each card represents something that the new system has to do. The cards accumulate on the table and are spread out in front of you. Both you and Jane point at them, pick them up, and make notes on them as you discuss the stories. The cards are powerful mnemonic devices that you can use to represent complex ideas that are barely formed.   At the end of the meeting, you say, "OK, I've got a general idea of what you want. I'm going to talk to the team about it. I imagine they'll want to run some experiments with various database structures and presentation formats. Next time we meet, it'll be as a group, and we'll start identifying the most important features of the system."   A week later, your nascent team meets with Jane. They spread the existing user story cards out on the table and begin to get into some of the details of the system. The meeting is very dynamic. Jane presents the stories in the order of their importance. There is much discussion about each one. The developers are concerned about keeping the stories small enough to estimate and test. So they continually ask Jane to split one story into several smaller stories. Jane is concerned that each story have a clear business value and priority, so as she splits them, she makes sure that this stays true.   The stories accumulate on the table. Jane writes them, but the developers make notes on them as needed. Nobody tries to capture everything that is said; the cards are not meant to capture everything but are simply reminders of the conversation.   As the developers become more comfortable with the stories, they begin writing estimates on them. These estimates are crude and budgetary, but they give Jane an idea of what the story will cost.   At the end of the meeting, it is clear that many more stories could be discussed. It is also clear that the most important stories have been addressed and that they represent several months worth of work. Jane closes the meeting by taking the cards with her and promising to have a proposal for the first release in the morning.   * * *   The next morning, you reconvene the meeting. Jane chooses five cards and places them on the table. "According to your estimates, these cards represent about one perfect team-week's worth of work. The last iteration of the previous project managed to get one perfect team-week done in 3 real weeks. If we can get these five stories done in 3 weeks, we'll be able to demonstrate them to Russ. That will make him feel very comfortable about our progress." Jane is pushing it. The sheepish look on her face lets you know that she knows it too. You reply, "Jane, this is a new team, working on a new project. It's a bit presumptuous to expect that our velocity will be the same as the previous team's. However, I met with the team yesterday afternoon, and we all agreed that our initial velocity should, in fact, be set to one perfectweek for every 3 real-weeks. So you've lucked out on this one." "Just remember," you continue, "that the story estimates and the story velocity are very tentative at this point. We'll learn more when we plan the iteration and even more when we implement it."   Jane looks over her glasses at you as if to say "Who's the boss around here, anyway?" and then smiles and says, "Yeah, don't worry. I know the drill by now."Jane then puts 15 more cards on the table. She says, "If we can get all these cards done by the end of March, we can turn the system over to our beta test customers. And we'll get good feedback from them."   You reply, "OK, so we've got our first iteration defined, and we have the stories for the next three iterations after that. These four iterations will make our first release."   "So," says Jane, can you really do these five stories in the next 3 weeks?" "I don't know for sure, Jane," you reply. "Let's break them down into tasks and see what we get."   So Jane, you, and your team spend the next several hours taking each of the five stories that Jane chose for the first iteration and breaking them down into small tasks. The developers quickly realize that some of the tasks can be shared between stories and that other tasks have commonalities that can probably be taken advantage of. It is clear that potential designs are popping into the developers' heads. From time to time, they form little discussion knots and scribble UML diagrams on some cards.   Soon, the whiteboard is filled with the tasks that, once completed, will implement the five stories for this iteration. You start the sign-up process by saying, "OK, let's sign up for these tasks." "I'll take the initial database generation." Says Pete. "That's what I did on the last project, and this doesn't look very different. I estimate it at two of my perfect workdays." "OK, well, then, I'll take the login screen," says Joe. "Aw, darn," says Elaine, the junior member of the team, "I've never done a GUI, and kinda wanted to try that one."   "Ah, the impatience of youth," Joe says sagely, with a wink in your direction. "You can assist me with it, young Jedi." To Jane: "I think it'll take me about three of my perfect workdays."   One by one, the developers sign up for tasks and estimate them in terms of their own perfect workdays. Both you and Jane know that it is best to let the developers volunteer for tasks than to assign the tasks to them. You also know full well that you daren't challenge any of the developers' estimates. You know these people, and you trust them. You know that they are going to do the very best they can.   The developers know that they can't sign up for more perfect workdays than they finished in the last iteration they worked on. Once each developer has filled his or her schedule for the iteration, they stop signing up for tasks.   Eventually, all the developers have stopped signing up for tasks. But, of course, tasks are still left on the board.   "I was worried that that might happen," you say, "OK, there's only one thing to do, Jane. We've got too much to do in this iteration. What stories or tasks can we remove?" Jane sighs. She knows that this is the only option. Working overtime at the beginning of a project is insane, and projects where she's tried it have not fared well.   So Jane starts to remove the least-important functionality. "Well, we really don't need the login screen just yet. We can simply start the system in the logged-in state." "Rats!" cries Elaine. "I really wanted to do that." "Patience, grasshopper." says Joe. "Those who wait for the bees to leave the hive will not have lips too swollen to relish the honey." Elaine looks confused. Everyone looks confused. "So . . .," Jane continues, "I think we can also do away with . . ." And so, bit by bit, the list of tasks shrinks. Developers who lose a task sign up for one of the remaining ones.   The negotiation is not painless. Several times, Jane exhibits obvious frustration and impatience. Once, when tensions are especially high, Elaine volunteers, "I'll work extra hard to make up some of the missing time." You are about to correct her when, fortunately, Joe looks her in the eye and says, "When once you proceed down the dark path, forever will it dominate your destiny."   In the end, an iteration acceptable to Jane is reached. It's not what Jane wanted. Indeed, it is significantly less. But it's something the team feels that can be achieved in the next 3 weeks.   And, after all, it still addresses the most important things that Jane wanted in the iteration. "So, Jane," you say when things had quieted down a bit, "when can we expect acceptance tests from you?" Jane sighs. This is the other side of the coin. For every story the development team implements,   Jane must supply a suite of acceptance tests that prove that it works. And the team needs these long before the end of the iteration, since they will certainly point out differences in the way Jane and the developers imagine the system's behaviour.   "I'll get you some example test scripts today," Jane promises. "I'll add to them every day after that. You'll have the entire suite by the middle of the iteration."   * * *   The iteration begins on Monday morning with a flurry of Class, Responsibilities, Collaborators sessions. By midmorning, all the developers have assembled into pairs and are rapidly coding away. "And now, my young apprentice," Joe says to Elaine, "you shall learn the mysteries of test-first design!"   "Wow, that sounds pretty rad," Elaine replies. "How do you do it?" Joe beams. It's clear that he has been anticipating this moment. "OK, what does the code do right now?" "Huh?" replied Elaine, "It doesn't do anything at all; there is no code."   "So, consider our task; can you think of something the code should do?" "Sure," Elaine said with youthful assurance, "First, it should connect to the database." "And thereupon, what must needs be required to connecteth the database?" "You sure talk weird," laughed Elaine. "I think we'd have to get the database object from some registry and call the Connect() method. "Ah, astute young wizard. Thou perceives correctly that we requireth an object within which we can cacheth the database object." "Is 'cacheth' really a word?" "It is when I say it! So, what test can we write that we know the database registry should pass?" Elaine sighs. She knows she'll just have to play along. "We should be able to create a database object and pass it to the registry in a Store() method. And then we should be able to pull it out of the registry with a Get() method and make sure it's the same object." "Oh, well said, my prepubescent sprite!" "Hay!" "So, now, let's write a test function that proves your case." "But shouldn't we write the database object and registry object first?" "Ah, you've much to learn, my young impatient one. Just write the test first." "But it won't even compile!" "Are you sure? What if it did?" "Uh . . ." "Just write the test, Elaine. Trust me." And so Joe, Elaine, and all the other developers began to code their tasks, one test case at a time. The room in which they worked was abuzz with the conversations between the pairs. The murmur was punctuated by an occasional high five when a pair managed to finish a task or a difficult test case.   As development proceeded, the developers changed partners once or twice a day. Each developer got to see what all the others were doing, and so knowledge of the code spread generally throughout the team.   Whenever a pair finished something significant whether a whole task or simply an important part of a task they integrated what they had with the rest of the system. Thus, the code base grew daily, and integration difficulties were minimized.   The developers communicated with Jane on a daily basis. They'd go to her whenever they had a question about the functionality of the system or the interpretation of an acceptance test case.   Jane, good as her word, supplied the team with a steady stream of acceptance test scripts. The team read these carefully and thereby gained a much better understanding of what Jane expected the system to do. By the beginning of the second week, there was enough functionality to demonstrate to Jane. She watched eagerly as the demonstration passed test case after test case. "This is really cool," Jane said as the demonstration finally ended. "But this doesn't seem like one-third of the tasks. Is your velocity slower than anticipated?"   You grimace. You'd been waiting for a good time to mention this to Jane but now she was forcing the issue. "Yes, unfortunately, we are going more slowly than we had expected. The new application server we are using is turning out to be a pain to configure. Also, it takes forever to reboot, and we have to reboot it whenever we make even the slightest change to its configuration."   Jane eyes you with suspicion. The stress of last Monday's negotiations had still not entirely dissipated. She says, "And what does this mean to our schedule? We can't slip it again, we just can't. Russ will have a fit! He'll haul us all into the woodshed and ream us some new ones."   You look Jane right in the eyes. There's no pleasant way to give someone news like this. So you just blurt out, "Look, if things keep going like they're going, we're not going to be done with everything by next Friday. Now it's possible that we'll figure out a way to go faster. But, frankly, I wouldn't depend on that. You should start thinking about one or two tasks that could be removed from the iteration without ruining the demonstration for Russ. Come hell or high water, we are going to give that demonstration on Friday, and I don't think you want us to choose which tasks to omit."   "Aw forchrisakes!" Jane barely manages to stifle yelling that last word as she stalks away, shaking her head. Not for the first time, you say to yourself, "Nobody ever promised me project management would be easy." You are pretty sure it won't be the last time, either.   Actually, things went a bit better than you had hoped. The team did, in fact, have to drop one task from the iteration, but Jane had chosen wisely, and the demonstration for Russ went without a hitch. Russ was not impressed with the progress, but neither was he dismayed. He simply said, "This is pretty good. But remember, we have to be able to demonstrate this system at the trade show in July, and at this rate, it doesn't look like you'll have all that much to show." Jane, whose attitude had improved dramatically with the completion of the iteration, responded to Russ by saying, "Russ, this team is working hard, and well. When July comes around, I am confident that we'll have something significant to demonstrate. It won't be everything, and some of it may be smoke and mirrors, but we'll have something."   Painful though the last iteration was, it had calibrated your velocity numbers. The next iteration went much better. Not because your team got more done than in the last iteration but simply because the team didn't have to remove any tasks or stories in the middle of the iteration.   By the start of the fourth iteration, a natural rhythm has been established. Jane, you, and the team know exactly what to expect from one another. The team is running hard, but the pace is sustainable. You are confident that the team can keep up this pace for a year or more.   The number of surprises in the schedule diminishes to near zero; however, the number of surprises in the requirements does not. Jane and Russ frequently look over the growing system and make recommendations or changes to the existing functionality. But all parties realize that these changes take time and must be scheduled. So the changes do not cause anyone's expectations to be violated. In March, there is a major demonstration of the system to the board of directors. The system is very limited and is not yet in a form good enough to take to the trade show, but progress is steady, and the board is reasonably impressed.   The second release goes even more smoothly than the first. By now, the team has figured out a way to automate Jane's acceptance test scripts. The team has also refactored the design of the system to the point that it is really easy to add new features and change old ones. The second release was done by the end of June and was taken to the trade show. It had less in it than Jane and Russ would have liked, but it did demonstrate the most important features of the system. Although customers at the trade show noticed that certain features were missing, they were very impressed overall. You, Russ, and Jane all returned from the trade show with smiles on your faces. You all felt as though this project was a winner.   Indeed, many months later, you are contacted by Rufus Inc. That company had been working on a system like this for its internal operations. Rufus has canceled the development of that system after a death-march project and is negotiating to license your technology for its environment.   Indeed, things are looking up!

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  • Outlook, Word, and normal.dot (2003 Edition)

    - by mosiac
    I have one user that for some reason has been having macro issues with her normal.dot file. At first the fix was just remove the file because she isn't actually needing to save anything. This was really a temp fix. We found out that for some reason every time she opened up word it was trying to modify normal.dot but not asking. I set it up to ask so at least we could control the changes going on to normal.dot. There was one file disabled in Word that we enabled because it was a document she never used anymore, making us think that maybe that was the issue. We have automatic antivirus updates and scans so there is little chance of a virus. The issue has stopped as far as just using Word itself. She can open, close, edit, save, etc and never get the dialog. In Outlook however if she clicks reply or forward to an e-mail but decides not to send it, and just close it. She gets the pop up to save changes to normal.dot. This leads me to believe something in outlook about how she is setup to use Word as an e-mail editor is causing the problem. Am I even on the right track here? Short form: Word works fine with normal.dot, as an Outlook mail editor wants to change normal.dot. No idea what to do.

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  • How can visiting a webpage infect your computer?

    - by Cybis
    My mother's computer recently became infected with some sort of rootkit. It began when she received an email from a close friend asking her to check out some sort of webpage. I never saw it, but my mother said it was just a blog of some sort, nothing interesting. A few days later, my mother signed in on the PayPal homepage. PayPal gave some sort of security notice which stated that to prevent fraud, they needed some additional personal information. Among some of the more normal information (name, address, etc.), they asked for her SSN and bank PIN! She refused to submit that information and complained to PayPal that they shouldn't ask for it. PayPal said they would never ask for such information and that it wasn't their webpage. There was no such "security notice" when she logged in from a different computer, only from hers. It wasn't a phishing attempt or redirection of some sort, IE clearly showed an SSL connection to https://www.paypal.com/ She remembered that strange email and asked her friend about it - the friend never sent it! Obviously, something on her computer was intercepting the PayPal homepage and that email was the only other strange thing to happen recently. She entrusted me to fix everything. I nuked the computer from orbit since it was the only way to be sure (i.e., reformatted her hard drive and did a clean install). That seemed to work fine. But that got me wondering... my mother didn't download and run anything. There were no weird ActiveX controls running (she's not computer illiterate and knows not to install them), and she only uses webmail (i.e., no Outlook vulnerability). When I think webpages, I think content presentation - JavaScript, HTML, and maybe some Flash. How could that possibly install and execute arbitrary software on your computer? It seems kinda weird/stupid that such vulnerabilities exist.

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  • Work from home on an iPad?

    - by Alex Basson
    The situation: My wife has a 13" MacBook Pro that she uses for email, Facebook, web surfing, and working from home. I'm about to buy us our first iPad. My wife's brother's computer just went belly-up, and she's contemplating giving him her MacBook and just using the iPad. The question is whether or not this is possible or realistic. Obviously, the iPad is well-suited for the email/web/Facebook tasks, but the working-from-home thing is an absolute must -- if the iPad can't handle that, it's a deal-breaker. For my wife, working from home means two things: Accessing her workplace computer's Windows Vista desktop, which she currently does via Remote Desktop. Editing Office documents locally, which she currently syncs via Dropbox. Being able to edit documents locally is important, because sometimes she will download documents and edit them when she doesn't have network access (e.g. on the subway). I'm more than happy to get a keyboard dock for her, so typing won't be an issue. Are there any iPad apps she can use to access her work computer and edit her work files? Thanks for any suggestions!

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  • How can visiting a webpage infect your computer?

    - by Cybis
    My mother's computer recently became infected with some sort of rootkit. It began when she received an email from a close friend asking her to check out some sort of webpage. I never saw it, but my mother said it was just a blog of some sort, nothing interesting. A few days later, my mother signed in on the PayPal homepage. PayPal gave some sort of security notice which stated that to prevent fraud, they needed some additional personal information. Among some of the more normal information (name, address, etc.), they asked for her SSN and bank PIN! She refused to submit that information and complained to PayPal that they shouldn't ask for it. PayPal said they would never ask for such information and that it wasn't their webpage. There was no such "security notice" when she logged in from a different computer, only from hers. It wasn't a phishing attempt or redirection of some sort, IE clearly showed an SSL connection to https://www.paypal.com/ She remembered that strange email and asked her friend about it - the friend never sent it! Obviously, something on her computer was intercepting the PayPal homepage and that email was the only other strange thing to happen recently. She entrusted me to fix everything. I nuked the computer from orbit since it was the only way to be sure (i.e., reformatted her hard drive and did a clean install). That seemed to work fine. But that got me wondering... my mother didn't download and run anything. There were no weird ActiveX controls running (she's not computer illiterate and knows not to install them), and she only uses webmail (i.e., no Outlook vulnerability). When I think webpages, I think content presentation - JavaScript, HTML, and maybe some Flash. How could that possibly install and execute arbitrary software on your computer? It seems kinda weird/stupid that such vulnerabilities exist.

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  • Broken Vista. Can't open Windows settings.

    - by serena
    My neighbor has a Lenovo laptop with Windows Vista Home Basic. She's a noob and just uses the laptop for internet purposes. She said she had to close down Windows improperly (sometime ago, maybe 6 months) because of system freeze. She realized there's something wrong with her Windows when she tried to open Windows update settings. I took a look at the system and determined the following errors: When I click on Windows Updates, a bare white window opens for a sec. and closes immediately. When I try to open Computer Properties, the same thing happens. (Windows+Break doesn't work either.) When I try to open Bluetooth settings, the same thing happens. So Vista won't let me open any Windows settings, but installed programs work correctly (games, applications etc.). She has no Windows Vista discs since the laptop came with preinstalled genuine Vista. She also has no recovery discs. I don't think there is a system restore point for the time the system was stable. Now what can we do to solve this big problem?

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  • Where can I find a suitable replacement for an expired SPSS 18 trial in OSX?

    - by Telos
    A friend of mine needs to use SPSS for a project she is working on, and would normally have access to it in her school's library. Unfortunately she's out of town for the next couple weeks, and she's already gone through the trial version once. Her idea is to install a trial for an earlier version (like SPSS 17 instead of 18) but we're not sure where she would find that either. Any thoughts on how to get her up and running?

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  • Tykie

    - by Brian
    Here’s the obituary my mother wrote for Tykie, I still miss the little guy quite a bit. Anyone who’s interested in further information on hearing dogs should check out the IHDI website. I cannot begin to express how helpful a hearing dog can be for the hearing impaired. If you feel so inclined, please make a donation. In Memoriam, Tykie 1993-2010 The American Legion Post 401, South Wichita, KS, supported one of its members and commander by sponsoring a service dog for him. Unlike most service dogs this one was for the hearing impaired. Both Ocie and Betty Sims had hearing loss – Ocie more than Betty. The Post and Auxilliary had garage sales, auctions and other fund-raising endeavors to get donations for the dog. Betty made Teddy bears with growlers that were auctioned for donations to bring a hearing dog from International Hearing Dog, Henderson, Colorado. Tykie, a small wiry, salt and pepper terrier, arrived September 1, 1994 to begin his work that included attending Post 401 meetings and celebrations as well as raising more money to be donated to IHD to help others have hearing dogs. Tykie was a young dog less than a year old when he came to Wichita. He was always anxious to please and seldom barked, though he did put out a kind of cry when he was giving his urgent announcement that someone was at the door or the telephone was ringing. He also enjoyed chasing squirrels in the backyard garden that Ocie prized. In 1995, Betty almost died of a lung infection. Tykie was at the hospital with Ocie when he could visit. Several weeks after she was able to come home after a miraculous recovery, Tykie and Ocie went to a car show in downtown Wichita. Ocie’s retina tore loose in the only eye he could see out of and he almost blind was in great pain. How Ocie and Tykie got home is still a mystery, but the family legend goes that Tykie added seeing eye dog to his repertoire and helped drive him home. Health problems continued for Ocie and when he was placed in a nursing home, Tykie was moved to be Betty’s hearing dog. No problem for Tykie, he still saw his friends at the post and continued to help with visitors at the door. The night of May 3, 1999, Betty and Tykie were in the bedroom watching TV when Tykie began hitting her with both front paws as he would if something were urgent. She said later she thought he wanted to go out. As she and the dog walked down the hall towards the back of the house, Tykie hit her again with his front paws with such urgency that she fell into a small coat closet. That small 2-by-2 closet became their refuge as that very second the roof of her house went off as the f4 tornado raced through the city. Betty acquired one small wound on her hand from a piece of flying glass as she pulled Tykie into the closet with her. Tykie was a hero that day and a lot of days after. He kept Betty going as she rebuilt her home and after her husband died April 15, 2000. Tykie had to be cared for so she had to take him outside and bring him inside. He attended weddings of grandchildren and funerals of Post friends. When Betty died February 17, 2002 Tykie’s life changed again. IHD gave approval for his transfer and retirement to Betty and Ocie’s grandson, Brian Laird, who has a similar hearing loss to his grandfather. A few days after the funeral Tykie flew to his new home in Rutherford, NJ where he was able to take long walks for a couple of years before moving back to the Kansas City area. He was still full of adventure. He was written up in a book about service dogs and his story of the tornado and his picture appeared. He spent weekends at Brian’s mother’s farm to get muddy and be afraid of cats and chickens. He also took on an odyssey as he slipped from his fenced yard in Lenexa one day and walked more than seven miles in Overland Park traffic before being found by a good Samaritan who called IHD to find out where he belonged. Tykie was deaf for about the last two years of his long life and became blind as well, but he continued to strive to please. Tykie was 16 years and 4 months when he was cremated. His ashes were scattered on the graves of Betty and Ocie Sims at Greenwood Cemetery west of Wichita on the afternoon of March 21, 2010, with about a dozen family and Post 401 members. It is still the rule. Service dogs are the only dogs allowed inside the Post home. Submitted by Linda Laird, daughter of Betty and Ocie and mother of Brian Laird.

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  • Digital Agenda in the EU means open standards after all

    - by trond-arne.undheim
    European Commission Vice President Neelie Kroes speech on Openness at the heart of the EU Digital Agenda at Open Forum Europe 2010 Summit in Brussels refocuses the EU Digital Agenda on open standards. I say the speech scores a 90/100, smooth, smart, a little vicious at the fringes, maybe? Anyway, it shows the strategy might age and implement well. This is Dutch pragmatism at its best. The EU Digital Agenda (I give it an 85/100 score), while laudable, stops short of using the term. The next step for the European Commission is defining the term open standards. If they do that, and do it right, Vice President Kroes will go into history as having made a significant contribution towards global progress in e-government by possibly eradicating lock-in forever. Moreover, she will put Europe's SMEs in a better position to succeed in a global IT market filled with barriers to entry from players not fully understanding, using, or unpacking standards. Kroes' interesting suggestion that she will now explore a "legal proposal" on interoperability that will have an impact on all IT companies operating in the European market is more up for debate. An interoperability directive? One run by DG COMP or one run by DG INFSO, telecom style? Would something like that work? Would the industry like it? Would it help European governments? Possibly, if done right. The good thing was, Kroes pointed out that she will look for input from the industry. Kroes' track record is one of not being scared of taking on the Titans. She also wants to enact real, positive, lasting change. "I will not go anywhere", she said. All of that is good. And she does understand the importance of open standards. Let's now start discussing the details. Implementing the Digital Agenda is not simple. It requires collaboration across the various Directorates in the European Commission. Mounting a new Interoperability directive is also never attempted before. Getting it right is important. Even possibly finding out it cannot be done right and choosing a more light weight approach that is equally effective would be bold. Go Kroes!

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  • 2011 The Year of Awesomesauce

    - by MOSSLover
    So I was talking to one of my friends, Cathy Dew, and I’m wondering how to start out this post.  What kind of title should I put?  Somehow we’re just randomly throwing things out and this title pops into my head the one you see above. I woke up today to the buzz of a text message.  I spent New Years laying around until 3 am watching Warehouse 13 Episodes and drinking champagne.  It was one of the best New Year’s I spent with my boyfriend and my cat.  I figured I would sleep in until Noon, but ended up waking up around 11:15 to that text message buzz.  I guess my DE, Rachel Appel, had texted me “Happy New Years”, because Rachel is that kind of person.  I immediately proceeded to check my email.  I noticed my live account had a hit.  The account I rarely ever use had an email.  I sort of had that sinking suspicion I was going to get Silverlight MVP right?  So I open the email and something out of the blue happens it says “blah blah blah SharePoint Server MVP blah blah…”.  I’m sitting here a little confused what?  Really?  Just about when you give up on something the unexplained happens.  I am grateful for what I have every day. So let me tell you a story.  I was a senior in high school and it was December 31st, 1999.  A couple days prior my grandmother was complaining she had a cold and her assisted living facility was not going to let her see a doctor.  She claimed to be very sick.  New Year’s Eve Day 1999 my grandmother was rushed to the hospital sometime very early in the morning.  My uncle, my little brother, and myself were sitting in the waiting room eagerly awaiting news.  The Sydney Opera House was playing in the background as New Years 2000 for Australia was ringing in.  They come out and they tell us my grandmother has pneumonia.  She is in the ICU in critical condition.  Eventually time passes in the day and my parents take my brother and I home.  So in the car we had a huge fight that ended in the worst new years of my life.  The next 30 days were the worst 30 days of my life.  I went to the hospital every single day to do my homework and watch my grandmother.  Each day was a challenge mentally and physically as my grandmother berated me in her demented state.  On the 30th day my grandmother ended up in critical condition in the ICU maxed out on painkillers.  At approximately 3 am I hear my parents telling me they don’t want to wake me up and that my grandmother had passed away.  I must have cried more collectively that day than any other day in my life.  Every New Years Even since I have cried thinking about who she was and what she represented.  She was human looking back she wasn’t anything great, but she was one of the positive lights in my life.  Her and my dad and my other grandmother constantly tried to make me feel great when my mother was telling me the opposite.  I’d like to think since 2000 the past 11 years have been the best 11 years of my life.  I got out of a bad situation by using the tools that I had in front of me.  Good grades and getting into a college so I could aspire to be the person that I wanted to be.  I had some great people along the way to help me out. So getting to the point I like to help people further there lives somehow in the best way I can possibly help out.  This New Years was one of the great years that helped me forget the past and focus on the present.  It makes me realize how far I’ve come since high school and even since college.  The one thing I’ve been grappling with over the years is how do you feel good about making money while helping others out.  I’d to think I try really hard to give back to my community.  I could not have done what I did without other people’s help.  I sent out an email prior to even announcing I got the award today.  I can’t say I did everything on my own.  It’s not possible.  I had the help of others every step of the way.  I’m not sure if this makes sense but the award can’t just be mine.  This award is really owned by each and everyone who helped me get here.  From my dad to my grandmother to Rachel Appel to Bob Hunt to Jason Gallicchio to Cathy Dew to Mark Rackley to Johnny Ennion to Lee Brandt to Jeff Julian to John Alexander to Lori Gowin and to many others.  Thank you guys for all the help and support. Technorati Tags: SharePoint Community,MVP Award,Microsoft Community

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  • Direct Sales Consultant? Why You Need a Website

    Picture this: You meet a prospective customer named Ellen in a line-up at your local supermarket. It turns out that not only is Ellen interested in your product, she likes buying from people she knows. She asks for your card and promises to call you.

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  • Replace Libre Office with Microsoft Office

    - by user26272
    folks. I finally convinced my sister to drop Windows at her small business and go Ubuntu. She complained, though, that she does not want to use Libre Office and is willing to use Microsoft Office instead. I was like, ok, then. Then, she asked: - Libre office is the default, right? - Right. - So, if someone gives me a document, by default it will open on Libre Office. Can you make it open on Microsoft Office by default instead? So, even if I get it working via Wine, can I do what she requested or is it an impossible task?

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  • Can't log in on boot up

    - by Jerry Donnelly
    I set this computer up with Ubuntu for my neighbor about two years ago. Today she tried her normal boot up and log in and her password isn't accepted. I've double checked and she's using what I set her up to use, the caps lock key is okay, and I can't see any other reason for the problem. I'm not sure exactly what version of Ubuntu she has and I'm not an expert user myself. Is there a way to bypass the password screen on boot up that would let me get to Ubuntu and perhaps set her up as another user? She basically checks email and that's about it. Thanks for any assistance.

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  • What a week! Oracle OpenWorld & Maria Bartiromo (CNBC)

    - by Carlos Chang
    It's been a week since the end of Oracle OpenWorld and JavaOne and both events were a huge success! We had many announcements including Oracle ADF Mobile, Oracle ADF Essentials, Oracle Developer Cloud Service and tons more.  Above is a picture I snapped of Maria Bartiromo from CNBC, who was there to interview Larry Ellison and Mark Hurd.  The stage was right in the midst of the booths that showcased new products, at Moscone North.  She's such a pro. With all the noise and people milling around gawking and taking pictures (myself included) she was solid & composed.   Her level of focus and the production quality of the show is impressive. She later stopped by for a demo of OEPE's  new support for Oracle ADF as well as Oracle Developer Cloud Service. She seemed impressed too. ;-)

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  • Extra Life 2012 - The Final Plea ... Until the Next One

    - by Chris Gardner
    I thought I'd share the email stream that my friends and family get about the event.So, here we are again. We scream closer to the event, and the goal is not met.I was approached by the ghost of feral platypii past last night. Well, approached is putting it lightly. I was mugged by the ghost of platypii past last night. He reminded me, in no uncertain terms that I have only reached the midway point of my fundraising goal. He then reminded me, in even less uncertain terms, that we are one week away from the event. There were other reminders past that, but this is a family broadcast. *shudder*Now, let us be serious for a moment. The event organizers claim a personal story helps to tug heart strings, whatever those are...I've been to Children's Hospital of Birmingham. I had to take Spawn, the Latter, there to verify she was not going to die. Instead, she's just a ticking time bomb for the next generation, but I digress.While I was there, I saw things. I saw child after child after child waiting for their appointment. I saw the most sublime displays of children's art juxtaposed with hospital sterilization that I could ever possibly imagine. I saw and heard things that only occur in the nightmares of parents, and I was only in the waiting rooms.But I will never forget the 10-ish year old girl that came in for her regularly scheduled dialysis appointment ... as if it was just another Friday afternoon. She had her school books, a little snack, a book to read for pleasure, and a DVD, in case she finished her homework a little early. You know, everything you'd need for an afternoon hooked up to a huge medical machine that going to clean out all the toxins in your blood. As she entered the secured area, she warmly greeted all the doctors and nurses with the same familiarity that I would greet the staff of my favorite coffee shop as I stopped in for my morning cup of coffee.I don't know the status of that little girl. I don't know if she's healthy or, quite frankly, alive. I don't even know her name, as I only heard it in passing for the 37 seconds our paths crossed. However, I do remember being incredibly moved and touched by her upbeat attitude about the situations, and I hope that my efforts last two Octobers got her, in some way, a little comfort.And, if she is still with us, I hope we can get her a little more.=== PREVIOUS MESSAGE FOLLOWS ===Greetings (Again),If you are receiving this updated message, then you didn't feel generous the first time. Now, I tried to be nice the first time. I tried to send a simple, unobtrusive email message to get you into the spirit. Well, much like the bell ringers that I ignore in front of the Wal-Mart, you ignored me.I probably should have seen that coming...However, unlike those poor souls, I know how to contact you. And I can find out where you live. So, so, so, you better feel lucky that I'm too lazy to terrorize you people, but cause I could do it.Remember, it's not for me, it's for those poor kids... and the feral platypii.  Because, we can make more children, but platypii are hard to come by.=== ORIGINAL MESSAGE FOLLOWS ===It's that time of year again. The time when I beg you for money for charity. See, unlike those bell ringers outside Wal-Mart, I don't do it when you have ten bazillion holiday obligations...Once again, I will be enduring a 24-hour marathon of gaming to raise money for Children Hospital in Birmingham. All the money goes straight to them, and you get to tell Uncie Samuel that you're good for that money. I'd REALLY like to break $1000 this year, as I have come REALLY close for the past 2 year to doing so.This year, the event will take place on October 20th, beginning at 8 A.M. Once again, I will try to provide some web streams, etc, if you want to point and laugh (especially if I have to result to playing Dance Central at 4 AM to stay awake for the last part.)Look at it this way, I'm going to badger you about this for the next month. You might as well donate some money so you can righteously tell me to shut the Smurf up.You can place your bid at the link below. Feel free to spread the word to anyone and everyone.I thank you. The children thank you. Several breeds of feral platypus thank you. Maybe, just maybe, doing so will help you feel the love felt by re-fried beans when lovingly hugged in a warm tortilla.Enjoy your burrito.http://www.extra-life.org/participant/cgardner

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  • How similar are programming and architecture?

    - by blueberryfields
    A friend of mine has completed an undergraduate program in architecture. Disillusioned with the industry and available work options, she is now looking to change careers, and become a professional software developer. What can she expect will be similar to her existing education, and will therefore be easy for her to pick up? What will be difficult? Does any of her experience so far transfer? Any other advice or information that she should know, before making the jump?

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  • I can't find my "WIndows 8" Partition

    - by abhi_nash
    My girlfriend had her Dell Pre-Installed with Windows Vista when she bought it,then she upgraded it to Windows 7 and then 8.Since she wanted an Operating System which is fast and powerful i suggested Ubuntu for her.She runs a Dell Inspiron 1420 with 2 gigs of ram and an Nvdia 8400M GS,though the laptop is a bit old,it does her things like a dream. So,I have used a Flash Drive(8 Gigs) to install Ubuntu 13.04 on her system and used "Overwrite the Windows 8 OS".Then afterwards when I logged in I can't find any of her files which was on her WIndows 8 installation. Anyone know a work around with this?!

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  • Introducing Sreelatha Doma, Guest Author

    - by Steven Chan
    I'm very pleased to welcome Sreelatha Doma to this blog's panel of guest authors.  Sreelatha Doma is a Principal Engineer - Database Administration in the Oracle Applications Technology Integration team, with a current focus on database technology.  She has been with Oracle since October 2005.  She was an EBS technology stack certification engineer for four years, and was involved in various technology product certifications for databases, RAC, browsers, Forms and middleware products. Prior to joining Oracle, she worked as a database administrator and Senior Technical Officer in Electronics and Communications India Limited (ECIL) and the Department of Atomic Energy.  She started her career as a software developer. Sreelatha has been in in the IT industry for over 13 years, and holds a B.Tech in Computer Science and Engineering.

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  • Trying to install/dual boot

    - by user292236
    I have widows 8 (Pre-installed), and I was not a fan. So I thought I would try Ubuntu as many people from what I hear that use it, like it, and hey, free OS. Well before I was able to do all the instalations, I had to goto work, so my girlfriend (whio is not at all tech savy) decided to help. She told me she installed it, (It popped up with a thank you for installing message) She then shut it off. When she turned it on, when I turn it on, I boot right to windows, I have never installed a secondary OS. And I was hoping someone with more experiance than I could walk me through what I need to do in order to be able to dual boot Ubuntu version is 14.04 and 64bit

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  • Can't get to the login screen

    - by Rod
    I upgraded my wife's Windows 7 machine, to Windows 8 Pro, about 10 days ago. She's been using it fine ever since. We typically leave our desktops running 24/7, and just turn off the monitor. This morning she turned the monitor on, and saw the screen with the Seattle Space Needle, and then she pressed the enter key to get to the login screen. Nothing happened. Next she pressed the mouse key. Nothing happened. The mouse moves around fine. But we can't get it past the Seattle Space Needle screen. She replaced the batteries in both her keyboard and mouse recently. So, what's going on? How do we fix it?

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  • Technology to communicate with someone with expressive aphasia?

    - by rascher
    A family member had a stroke a few years back and now has expressive aphasia. She understands what is said to her, is cognitive of what is going on, but cannot express herself. She is able to respond to yes/no questions (do you want to go shopping? are you looking for your earrings?) She is not, however, able to read (English is not her native language and she hasn't read Hindi for decades.) I am the technologist in the family, and I intend to come up with something to help us communicate. The idea is to have some sort of picture book where she can point to what she wants. My first question: does some sort of assistive technology for people with expressive aphasia already exist? These can be hardware or software devices? If not, then such a software doesn't seem difficult to write. My initial thought is to have an interface with pictures - maybe separated by category (food, shopping) - where she can point to an individual picture to indicate what she needs. We could easily add more items with such a software, and we could have an interface where she (or we) could "flip pages". Which suggests that the best solution would use a touch screen rather than a mouse. It would be really difficult to train her to aim a mouse or find keys on a keyboard. We're thinking of maybe getting a tablet and writing some basic software. But tablets computers are expensive and fragile - I'm not sure if it would be able to stand spills or being knocked about in a nursing home. So my next question: what kind of tablet-like devices are out there which I can program on? I don't know anything about hardware, but if there is something then we could special-order it. What would be safe and durable for such a project? We could do something on an iPod or cell phone, but I feel like that interface would be too small. Finally, does anyone here have experience with this kind of assistive technology? Things I might not anticipate when designing such a system? edit I've added a (pretty hefty!) bounty. I'd kinda like to open this question up to any suggestions, comments, and experiences that people might have. This is a pretty real and important project, so while we will (are working on) a solution, any insights would be particularly helpful. Right now the plan is to mount a screen in her room. We'll either teach her to use a trackball or use a touch-screen panel, after seeing what she is able to use with a simple prototype. Then software akin to an old "hypercard" deck: ---------------------------------------------------------------- | -------------- -------------- | | | Clothes | | Food | ... | | -------------- -------------- | | | | Pic of item 1 Pic of item 2 Pic of item 3 | | | | | | | | | | Pic of item 4 Pic of item 5 Pic of item 6 | | | | | | | | | | <-Back Next-> | ---------------------------------------------------------------- commentcommentcomment!

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  • How to detect/list rogue computers connected to a WIFI network without access to the Wifi Router interface?

    - by JJarava
    This is what I believe to be an interesting challenge :) A relative (that leaves a bit too far to go there in person) is complaining that their WIFI/Internet network performance has gone down abysmally lately. She'd like to know if some of the neighbors are using her wifi network to access the internet but she's not too technically savvy. I know that the best way to prevent issues would be to change the Router password, but it's a bit of a PITA having to re-configure all wifi devices... and if the uninvited guest broke the password once, they can do it again... Her wifi router/internet connection is provided by the telco, and remotely managed so she can log-on to their telco account's page and remotely change the router's Wifi password, but doesn't have access to the router status page/config/etc unless she opts out of the telco's remote support and mainteinance service... So, how could she check if there are guests in the wifi with this restrictions and in the most "point and click way"? In this case I'd probably use nmap to look for other devices in the network, but I'm not sure if that's the easiest way to do it. I'm not a wifi expert, so I don't know if there are any wifi-scanning utils that can tell us who's talking to the router... Lastly, she's a Windows user as I guess that'll influence the choice of tools available Any suggestions more than welcome Regards!

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