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• Presenting the &ldquo;Applications Strategy at Oracle Blog&rdquo;

  - by divya.malik

  We would like to introduce all our Complete CRM Blog readers to a newly launched blog, the Applications Strategy at Oracle Blog. This was just re-introduced by our  Group Vice President, John Burke.  While our focus here is on CRM, the Applications strategy blog will provide you with information on the state of the applications business, current business trends, information about Oracle’s applications products, and also how customers are using our products successfully. This blog is focused on providing you with a complete and balanced view of the total applications landscape. Here is John Burke, from Oracle Headquarters.  

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• Oracle CRM is ready for the Apple iPad!

  - by divya.malik

  Here is some exciting news to report from the Oracle headquarters today. For all you Apple and Oracle CRM fans, we just announced Oracle CRM support for the Apple iPad. This is great news for anyone seeking richer CRM user experience with the Apple iPad. Oracle’s Siebel CRM can support a rich graphical user interface on Apple’s iPad using the recently released Oracle’s server –based REST ( Representational State Transfer and is a simple way of providing APIs over HTTP) interface and get access to the Siebel metadata. In the words of SVP, Anthony Lye “Siebel CRM support for the Apple iPad is yet another example of Oracle’s dedication to give customers the cutting-edge CRM options on the latest devices so they can grow their business and increase productivity.” For more details on this integration, please read the press release Here is a demo created by Oracle CRM Principal Product Manager, Raj Aggarwal

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• NDC London, Dec 2-6 2013, I&rsquo;ll be there.

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information I will be at NDC London. NDC London is an extension of NDC Oslo, which has been a pretty successful long running conference in Oslo for the past few years. They have a fantastic speaker line up, and a pretty awesome agenda. You can find more info at http://www.ndc-london.com/ At NDC London, I will be presenting the following topics, Breakout Session: Dec 04, 2013 – 11:40 – 12:40 Read full article ....

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• Workflows in SharePoint 2013, Part 1

  - by Sahil Malik

  SharePoint 2010 Training: more information Hooray! My latest article is now online on code-magazine. And this time, it’s about “Workflows in SharePoint 2013” – and there will be a part 2 of this next month. Here is a starter .. If we have been friends for a while, you must know my opinions about workflows in SharePoint 2010 and SharePoint 2007. I didn’t think they were very good, especially from a performance and scalability point of view. Frankly I think Microsoft should have called them “workslows.” Though, I don’t think it was the implementation in SharePoint that was the issue, it was fundamental issues with Workflow Foundation, compounded by the nature of SharePoint that acerbated the issues. Well, I am happy to say that Workflows in SharePoint 2013 are something I feel quite comfortable recommending to anyone, and I hope to make that case in this article. Read more .. Read full article ....

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• SharePoint 2013 - Planet of the Apps - Now available

  - by Sahil Malik

  SharePoint 2010 Training: more information I am thrilled to announce the first bit of my many part series on SharePoint 2013. There are 17 more of these to follow, I will keep publishing them as time permits. The next one will be “Setting up your SP2013 Development Machine” – it will describe how to setup your SP2013 dev environment on a SINGLE MACHINE.Given what a memory piggie oink oink SP2013 is, there are plenty of tips in that work that I hope you will find useful. Presenting, SharePoint 2013 – Planet of the Apps Read full article ....

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• Sign on Experience with Office 365

  - by Sahil Malik

  SharePoint 2010 Training: more information Office 365 offers two types of identities: · Microsoft Online Services cloud IDs (Cloud Identity): This is the default identity Microsoft provides you, requires no additional setup, you sign up for Office 365 and you are provided a credential. You can sign in using forms based authentication, the password policy etc. for which is stored in the cloud with the Office 365 service. The advantage obviously is no additional setup headache. The disadvantage? Yet another password to remember, and no hope of authenticated single sign on integration using this cloud identity with other services at least in the current version. · Federated IDs (Federated Identity): In companies with on-premises Active Directory, users can sign into Office 365 services using their Active Directory credentials. The corporate Active Directory authenticates the users, and stores and controls the password policy. The advantage here is plenty of single sign on possibilities and better user experience. The downside, more Read full article ....

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• Using MVVM with Office365 and SharePoint 2010 REST API

  - by Sahil Malik

  SharePoint 2010 Training: more information I love JavaScript – people had pronounced this language dead a long time ago. But just like a chicken – which you eat before it’s born and after it’s dead, JavaScript – is being eaten all over the technical world, long after it’s dead! How nice! The coolest thing about JavaScript is that, There is no need for separate ActiveX controls, it is part of HTML/Browser It can interact with other DOM elements very very naturally It’s safe. And  it’s backwards and future compliant. It is no surprise thus that a number of libraries have emerged helping us work with JavaScript. But, JavaScript is not like C#. Notably, it has some biggies missing. For instance, Read full article ....

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• Creating the Completely Customized World Just for YOU

  - by divya.malik

  OK so not a customized world, but do you know what goes into creating that customized web store front for you? How do you get those additional offers from vendors when you call in for service or when you are browsing a storefront. This is what is has been happening behind the scenes.  When a customer calls in a contact center for service, at the end of the conversation, they are offered a new product, or service. But what just transpired was that the CRM system that was in place had routed the call to the right agent, the agent got the pop up screen with the customer information, and the call request  was handled. Then came the decision point to cross-sell and up-sell, The agent got some recommended offers that were created based on analyzed data (this data had been put into a data warehouse, modeled, profiled and rules were implemented e.g.. People with profile X like product Y).  But with this system, what happens is that analytics can be applied to a very small subset. Now comes Real Time Decisioning (RTD), this helps companies make optimal decisions in the context of transactional systems. It enables companies to improve business processes with real time intelligence on every single transaction. RTD is like a service plug-in that you put at the back of your transactional systems and that you  ping to get a recommendation.  It listens to business process flows and data moving through the process, getting all that data, processes all that you can do with that data, and gives out out various offers. It takes a process centric view of analytics rather than just a data centric view. It continuously observes and learns from ever-changing customer behavior and applies those insights to providing real-time decisions and recommendations at any customer touch point. At Oracle we define Real Time Decisioning as “ The solution that addresses a business issue faced by all organizations : how to make accurate decisions, using the most up to date information, in real time…consistently and in large volumes”. Here is a video on recommendation engines that are benefiting from real time decisioning today and see how it is helping online vendors.

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• European Companies Can Now Subscribe to Oracle CRM on Demand Locally

  - by divya.malik

  Here is some important news that was announced by our colleagues in Oracle EMEA last week. Joining our other data centers in Austin, Colorado Springs and Sydney-Australia, Oracle announced a new data center in Europe. Oracle CRM On Demand customers can now have their content securely hosted locally in the region. Here is the press release, and to learn more about Oracle's CRM On Demand offering click here.

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• A bunch of SharePoint 2010 Videos

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). DNRTV – Developing for SharePoint 2010 Talks about LINQ to SharePoint, and a basic intro of the dev tools. watch Telerik Silverlight Chart showing live data from SharePoint 2010. This video demonstrates the usage of a custom WCF service and a custom silverlight frontend. watch. Telerik Silverlight Grid with BCS Lists in SharePoint 2010 This video demonstrates BCS + Client Object Model + A silverlight front end. watch Telerik R.A.D Calendar shown working with an OOTB Calendar list watch Large file upload in SP using Silverlight. watch Silverlight coverflow implemented on a picture library watch Integrating Yahoo Geocoding API, Bing maps, and Bing search engine in a Silverlight UI in SharePoint watch SharePoint 2010 scalability, RBS, and related stuff. watch SharePoint 2007 and Silverlight – talks about TDD etc. watch Comment on the article ....

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• SharePoint Content Database Sizing

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information SharePoint stores majority of its content in SQL Server databases. Many of these databases are concerned with the overall configuration of the system, or managed services support. However, a majority of these databases are those that accept uploaded content, or collaborative content. These databases need to be sized with various factors in mind, such as, Ability to backup/restore the content quickly, thereby allowing for quicker SLAs and isolation in event of database failure. SharePoint as a system avoids SQL transactions in many instances. It does so to avoid locks, but does so at the cost of resultant orphan data or possible data corruption. Larger databases are known to have more orphan items than smaller ones. Also smaller databases keep the problems isolated. As a result, it is very important for any project to estimate content database base sizing estimation. This is especially important in collaborative document centric projects. Not doing this upfront planning can Read full article ....

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• Disable Password Complexity/Expiration etc. Policy on Windows Server 2008

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). One of the things I like to do, for development environments only is to get rid of that excessively bothersome password policies. I like to have my password as something like p@ssword1, so they are easy to remember etc. etc. Obviously never do this in production. However, Windows Server 2008 comes with a password policy that expires my passwords every 90 days, and requires me to pick complex passwords, can’t reuse passwords etc. etc. Well here is how you disable password policy on a Windows Server 2008 machine - Run Group Policy Management (gpmc.msc) Expand to your domain, look for Forest\Domains\yourdomain\default domain policy. Go to the settings tab, right click on the tab, and choose “Edit”. This will open the Group Policy Management Editor, in which - Go to Computer Configuration\Policies\Windows Settings\Security Settings\Account Policies\Password Policy, and change the policy to whatever that suits you. Close everything, and run command prompt as administrator, and issue a “gpupdate /force” command to force the group policy update on the machine. Restart, and you’re done! :) Comment on the article ....

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• Configuring Weblogic Server 10.3.6 from 32-bit mode to 64-bit mode

  - by Ekta Malik

  This post pertains to the configuration of Weblogic Server from 32-bit mode to 64-bit mode on Solaris OS. Just in case, you have WLS 10.3.6 running in 32-bit mode and the JDK being used is installed for 64-bit mode [On Solaris OS, JDK 64-bit installation comprises of installing 32-bit JDK followed by a patch for 64-bit JDK].  Verification of the mode being used One can verify the mode of Weblogic Server in the following ways Either check the commonEnv.sh script located at $MIDDLEWARE_HOME/wlserver_10.3/common/bin where $MIDDLEWARE_HOME refers to the install directory of Middleware. Look for the patterns - SUN_ARCH_DATA_MODEL and JAVA_USE_64BIT in the file. For 32-bit mode, the parameters would appear as shown belowSUN_ARCH_DATA_MODEL="32"JAVA_USE_64BIT=false Check the server console logs; which JDK is being used during start-up By checking which JDK is used by the running process of Weblogic Server Configuration Steps Take a backup of the commonEnv.sh script located at $MIDDLEWARE_HOME/wlserver_10.3/common/bin where $MIDDLEWARE_HOME refers to the install directory of Middleware Modify the commonEnv.sh script for the following parameters: The values should be 64 and true respectively for 64-bit modeSUN_ARCH_DATA_MODEL="64"JAVA_USE_64BIT=true  Restart the weblogic server. One can confirm that the JDK being used is 64-bit by looking at the Weblogic console logs during server start up or by looking at the running process.

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• BCS with Visual Studio 2010

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). BCS or Business Connectivity services is a new and much improved, and much much enhanced version of what used to be BDC in SharePoint 2007. It allows external data to be surfaced inside of SharePoint. But compared to BDC, it comes with much richer a) Presentation options – in both server and client. b) Tooling support – In SharePoint designer and Visual Studio c) Connectivity options – in conjunction with the secure store service. In my newest article on BCS, I talk about BCS in SharePoint 2010 with Visual Studio 2010. Hope you like it. There is also a whole chapter (Chapter #9) devoted to BCS in my book. Comment on the article ....

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• NDC Magazine is out!

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). WOOHOO!! Has an article from me in it - Here you go - http://www.ndc2010.no/ndc10.pdf Comment on the article ....

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• RANT: SkyDrive &amp; Mesh

  - by Sahil Malik

  SharePoint 2010 Training: more information Fellow citizens of the tech world, you’re watching a good Samaritan die. Unfortunately this is not the first time, it won’t be the last. We have seen this before, sadly we will see it again. The IT industry, is a few sharks – Oracle, Apple, Google, and yes, Microsoft, and numerous small fishes around them. 10 years ago, you saw some innovating smart engineers create instant-messaging programs. There was rapid innovation and growth in that field even though internet itself was quite nascent. Remember ICQ? Well, then came around the sharks! They offered you free versions of IM programs that in the short run were actually superior. Yahoo messenger, MSN, AIM and then later on google.  Innovation in IM was pretty much stand still until a new contender like skype decided to marry IM with telephony. This prompted google to do the same. Of course, Skype was then purchased by Microsoft.  The situation still stands, lets take the example of Microsoft, it offers, Read full article ....

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• Using PowerShell with Office365

  - by Sahil Malik

  SharePoint 2010 Training: more information Did you know, you can fully manage Office365 with PowerShell?What? Wasn’t Office365 supposed to be in the cloud – how do I use powershell with THAT!? Is it black magic? No not really! Office 365 uses the remote powershell functionality of Windows Powershell 2.0. It builds upon the Windows remote management service (you will find it in the services console of Vista+ or Windows2008+ by default, or installed as an addon on XP). It uses that to connect to a web service, and download the available commandlets – based on the logged in user. WHOAA!! So, what can be managed using PowerShell in Office 365? You can manage domains Security Groups Enhanced Authorizations Identity Federation Partner support – where you designate a partner to manage your Office365 And Exchange. Note that Lync and SharePoint online are not manageable via powershell. So, still sound like black magic? What are the actual steps to use Powershell in Office365? Well Read full article ....

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• Top Innovations for Sales Managers

  - by divya.malik

  Sales managers are always looking for ways to motivate their troops as well as make themselves more effective and productive. Here is a small X’mas present for those folks that are looking for some effective tips. Our friends at Selling Power magazine recently wrote an interesting blog post with top 10 best practices for sales managers. Here we go: Harness social media Strategically align marketing campaigns with sales efforts Establish a customer-centric sales process Realize ROI with CRM Embrace online collaboration Improve accuracy in sales forecasting and pipeline metrics Coach for sales success Leverage mobile technology Focus on sales enablement Improve sales performance and compensation management We have a complete suite of sales applications, to help increase sales revenues, sales productivity as well as to improve your sales execution. You can find more details here. For more details on the SellingPower blog post click here. Happy Holidays to you and your family.

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• SharePoint Powers Hell

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information Really? No way! Must be a typo. Really I am going to talk about PowerShell in this session. And no this is not a PowerShell basics talk. This is a practical hands on talk where Sahil will demonstrate practical usage of PowerShell in both development and production environments. This is a must attend for both Devs and IT Pros. Where: Zagreb, Croatia, SPC Adriatics When: 10/15/2014 – 9:45AM – 10:45AM More info – Full Agenda http://spcadriatics.com/2014/agenda/ and Conference site - http://spcadriatics.com Read full article ....

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• Branded Application Pages (layouts pages) in SharePoint 2010

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Application pages are now branded by default in SharePoint 2010. WOOHOO!!! The DynamicMasterPageFile attribute in SharePoint 2010 master pages allows application pages start using the site’s master page instead of the application master page. If you want backwards compatibility with SharePoint 2007, i.e. you want unbranded application pages, here is what you can do, a) You can change the MasterPageReferenceEnabled property to false in your SPWebApplication object, orb) Go to central administration\application management\manage web application\select your web app … go to the ribbon, look for general settings\general settings, and detach application pages from the site’s master page. I don’t see why you’d ever wanna do that, but hey if you want to .. go for it. This article was first published on blah.winsmarts.com. Stealing content is not cool. Safeguarded application pages Now for the fine print, there is something called as “Safeguarded application pages” in SP2010. These are pages, that IF IN CASE your custom master page screws up, they will automatically revert to use a master page that is guaranteed to work in the _layouts folder. Now that’s nice! That means, if you screw up, you always have a way to fix things. How nice! Here is a list of such safe guarded application pages - AccessDenied.aspx MngSiteAdmin.aspx People.aspx RecycleBin.aspx ReGhost.aspx ReqAcc.aspx Settings.aspx UserDisp.aspx ViewLsts.aspx Have fun! Comment on the article ....

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• SharePoint Office365 and Azure &ndash; an Overview of what you can use today

  - by Sahil Malik

  SharePoint 2010 Training: more information I will be speaking on cloud related topics – an overview at one of my favorite user groups, CMAPonline on January 24th. Here are the details, When – Tuesday, January 24, 2012      7:00 PMWhere - UMBC Building 21 About - "SharePoint Office365 and Azure – an Overview of what you can use today!"Everyone is talking about the cloud. Everyone is moving to the cloud. Microsoft's cloud offering is probably the most expansive of all. But how does it really compare with other offerings? What is the featureset of Google? Or Amazon? And in the jungle of Beta, what is currently proven and production ready in the Microsoft spectrum? Most of all, how do you move from your current setup to a cloud based setup? In this session, Sahil provides a manager and architect level overview demystifying all these topics and more. Read full article ....

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• Channel 9 Video:SharePoint and WCF

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). A VERY LONG TIME AGO :), Zhiming from Microsoft and I got together and talked a bit about why WCF is such a big deal in SharePoint. In this video we talk a bit about why SharePoint has been so successful. And why WCF in SharePoint can have a great positive impact on your productivity. A lot of what I say in that video is still applicable to SP2010, but that video was recorded before there was ANY information out in the general world about SP2010. Well, that video is now finally online .. enjoy! :) Comment on the article ....

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• Combo ports and SFP

  - by Tahir

  I have Netgear GSM7324s prosafe switch. Switch has 24x1G ports. 4 ports are labeled as combo ports while 2 are labeled as SFP ports. I connected 2 PCs (each having 1gig and 10Gig NICs), with the switch using 1 & 10 Gig cables. Whenever, I ping the PCs the pinging is not working. As soon as, I removed the 10G cables, the ping starts working. Can someone please explain that what's going on. Also it would be very helpful if you can tell me the concept of combo ports, SFP ports in easy words?

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• Goal Tracking data seems to be inaccurate?

  - by Khuram Malik

  I setup some Goal Tracking about one week ago. I had multiple goals in one set. The goal itself was the "send" button being pressed on the callback form (i did that by pushing a pageview to Google Analytics everytime the send button is pressed) For each goal, i listed the first step as a required step. So for example, the ILR Page was step 1 and set as required and the goal was "/CallbackFormFilled" Looking at the stats a week later i'm getting some very inflated numbers especially when comparing them to my manually filled excel spreadsheet and i'm struggling to understand the cause of this behaviour. I'm unable to attach screenshots unfortunately since my StackExchange account for this site is brand new My own thoughts My own thoughts were that maybe its because i have setup multiple goals with the same end goal URL, but i thought that was a valid setup since i want to track multiple routes so to speak(?) I've disabled all other goals for now to confirm this, but im waiting for stats to come in as i write this. I also wonder if the contact form im using in Wordpress is causing a problem, but i've simply added one javascript line on the send button that pushes a pageview so not sure if that should cause an issue. Here is a link to setting up analytics on this contact form plugin in wordpress for reference: (see javascript action hook section) - http://ideasilo.wordpress.com/2009/05/31/contact-form-7-1-10/

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• Commerce Anywhere...Where the Web, Store, Mobile, Social and Call Center Come Together

  - by divya.malik

  I am pleased to introduce guest blogger, Bill Zujewski today. Bill has just joined the Oracle CRM Product Marketing team as part of our recent ATG acquisition. Based in Cambridge, MA Bill was the VP of Product Marketing for ATG and collaborated on eCommerce strategy with some of the best brands in the world. Welcome Bill!! BY BILL ZUJEWSKI "Times are a changing"...or so the song goes. Not long ago, eCommerce just meant having a cool brand and a slick website. Today, customers expect much more... what I think they really want...Commerce Anywhere...a seamless, consistent and personal way to interact or transact business with you and your products, whether they start on the web, go into a store, talk over the phone, access products via their mobile device or on their favorite social media site. They want one more thing... for you to remember them and their history with you... so they can be treated more intelligently and not have to repeat previous interactions. It makes sense to me, I want it too... it saves me time and money. I work with many companies that are trying to understand how to evolve their business structure and technology solutions to meet the challenges of Commerce Anywhere. My advice ... think differently and take a more holistic approach to the customer experience and the cross-channel selling solution. Stop integrating siloed legacy systems and start thinking about a single platform as your new foundation... the e-Commerce platform. I recently wrote a new white paper, Commerce Anywhere - A Business and Technology ! Strategy to Maximize Cross- channel Commerce Growth to help our customers better understand how to create that "Commerce Anywhere" customer experience that customers really want. The paper offers practical insights into an IT transformation that can help you leverage a commerce platform to go beyond the web store front and instead use it to enable rapid expansion into mobile apps, new in-store apps, and interact with your customers through social commerce. Let me know what you think by posting a comment on this blog.

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