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  • What's the best platform to publish documentation to internal users?

    - by serialhobbyist
    My team has a need to publish documentation internally. At the moment, it's spread all over the place and this means we often have to search everywhere to find something. We'd like to publish everything in one place. The main thing that stops us is access control - the wikis in place don't belong to us and we can't do it. What is the best tool for publishing docs, ideally fitting these requirements: web front end - readers access docs using browser single place to put docs access control by individual doc or by sets of docs (folders, branch of 'site', ...) if you don't have access to a doc, you don't see the link to that page/doc/folder. either built-in editor or something my users are familiar with (e.g. Word) built-in version control would be nice Also, can you think of other criteria I should've specified?

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  • Personal wiki on usb / the cloud?

    - by drby
    I'm looking for a personal wiki that can be installed on an usb stick and (more importantly) somewhere on the cloud (dropbox). I've looked at the Wiki Matrix, but I really don't care that much about any of the options, so I end up with a choice between ~50 wikis at the end. Tried out TiddlyWiki but there are some things that really annoy me like the fact that all pages get opened on the same page. It really looks like it'd turn into a giant mess pretty quickly. I'd like to have something that's pretty close in terms of appearance and usability to wikipedia. Hierarchical categories for organization would be really nice. And accessible storage (in case I ever want to convert it to something else).

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  • Recommendation for Wiki that supports WYSIWYG?

    - by Kylotan
    Currently we use a MediaWiki installation for writing documentation, but several of us find the markup format horribly arbitrary and awkward, with a mixture of Wiki tags and XML in the text, and the lack of any quick formatting buttons for things like ordered or unordered lists, different heading levels, quick embedding of images, tables, code samples, etc. Sites like LiveJournal provide most or all of this while still generating backwards-compatible markup so it's not like there's a technological impediment here. There are other niceties that we'd like to see, such as being able to pick a category from a list (ala Wordpress) or maybe being able to apply syntax highlighting to code samples, etc. Do Wikis exist that provide a decent range of these features to make life easier on the editor? Something with the features and presentation of WordPress but the page organisation of a Wiki would be perfect. (WikiMatrix returns several candidates, but among them is MediaWiki, which quite clearly is not a WYSIWYG interface except in the most tenuous fashion. I'd rather not dig through each one if it's plain that WikiMatrix is not being entirely stringent about its criteria.)

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  • What is a good solution for an intranet video portal (YouTube-like) site?

    - by Ken Pespisa
    I would like an easy-to-setup site to handle videos to be viewed internally by my company. YouTube is essentially the perfect solution except for its being public. I'm looking for a place where a few people can upload videos, and the system will return a page where they can watch that video in a browser. I figure this would involve a dedicated Web server to run the Web application and process the videos. I've searched and I don't think such a system exists, but I perhaps there's one out there in its infancy that doesn't rank high on Google yet. Essentially the site I'm looking for is what MediaWiki is to Wikis, or what StackExchange is to Q&A sites, but for videos. Thanks in advance!

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  • What is a good solution for an intranet video portal (YouTube-like) site? [closed]

    - by Ken Pespisa
    I would like an easy-to-setup site to handle videos to be viewed internally by my company. YouTube is essentially the perfect solution except for its being public. I'm looking for a place where a few people can upload videos, and the system will return a page where they can watch that video in a browser. I figure this would involve a dedicated Web server to run the Web application and process the videos. I've searched and I don't think such a system exists, but I perhaps there's one out there in its infancy that doesn't rank high on Google yet. Essentially the site I'm looking for is what MediaWiki is to Wikis, or what StackExchange is to Q&A sites, but for videos.

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  • Building intranet search

    - by gmkv
    At work, we have lots of information squirreled away in many different sites -- wikis, product docs, ticketing system, etc -- many of which require authentication. I'm very interested in having a single way to search all our various silos, and in my spare time have looked at Nutch, Grub, Django + Haystack, etc. None of these is a complete solution a la Google Mini or Google Search Appliance. Has anybody built a basic intranet search engine out of a mixture of these tools? Would you have recommendations about how to go about it? I like Django, and Haystack seems to be a mildly popular search solution for it, but I'd need to wire up a crawler that can support crawling authenticated sites to it.

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  • Oracle Social Network -The Social Glue for Enterprise Applications

    - by kellsey.ruppel
    by Peter Reiser  - Social Business Evangelist, Oracle WebCenter  Tom Petrocelli of Enterprise Strategy Group published a report recently, “Oracle Social Network: The Social Glue for Enterprise Applications”, on Oracle Social Network (OSN) and how traditional social products create social silos whereas OSN is the “social glue” for enterprise applications.  This report supports the point of Oracle’s Social Business Strategy to seamless integrate social capabilities into the main business processes. Quote from report: “Oracle has adopted the correct approach to creating a social layer and socially enabled applications. Oracle Social Network is not simply another enterprise social network product; it is a complete social layer for the enterprise application stack. This approach will serve Oracle users well in the future.” OSN allow to capture the related Conversations of a business process right where it’s happens – within the respective Business application.  Fusion CRM is an excellent example for this approach. Quote from report: “Oracle’s new software, Oracle Social Network, is an example of a solution to the silo problem. While Oracle fields a typical enterprise social network application with microblogging, file sharing, shared documents or wikis, and activity streams, the front-end application is only a small part of what Oracle Social Network does. Instead, Oracle Social Network is a platform that provides social features as a service to other enterprise applications. In effect, Oracle Social Network socially enables all of Oracle’s enterprise applications—all enterprise applications really—with not only the same features, but also the same conversations. As a result, the social conversations act as a conduit for inter-application communication and collaboration.” Source: ESG Research Report, Oracle Social Network: The Social Glue for Enterprise Applications, August 2012. You can download the report here.

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  • Oracle Social Network -The Social Glue for Enterprise Applications

    - by me
    Tom Petrocelli of Enterprise Strategy Group published a report recently, “Oracle Social Network: The Social Glue for Enterprise Applications”, on Oracle Social Network (OSN) and how traditional social products create social silos whereas OSN is the “social glue” for enterprise applications.  This report supports the point of Oracle’s Social Business Strategy to seamless integrate social capabilities into the main business processes. Quote from report: “Oracle has adopted the correct approach to creating a social layer and socially enabled applications. Oracle Social Network is not simply another enterprise social network product; it is a complete social layer for the enterprise application stack. This approach will serve Oracle users well in the future.” OSN allow to capture the related Conversations of a business process right where it’s happens – within the respective Business application.  Fusion CRM is an excellent example for this approach. Quote from report: “Oracle’s new software, Oracle Social Network, is an example of a solution to the silo problem. While Oracle fields a typical enterprise social network application with microblogging, file sharing, shared documents or wikis, and activity streams, the front-end application is only a small part of what Oracle Social Network does. Instead, Oracle Social Network is a platform that provides social features as a service to other enterprise applications. In effect, Oracle Social Network socially enables all of Oracle’s enterprise applications—all enterprise applications really—with not only the same features, but also the same conversations. As a result, the social conversations act as a conduit for inter-application communication and collaboration.” Source: ESG Research Report, Oracle Social Network: The Social Glue for Enterprise Applications, August 2012. cross-post from Oracle WebCenter blog

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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • New ZFSSA code release - April 2012

    - by user12620172
    A new version of the ZFSSA code was released over the weekend. In case you have missed a few, we are now on code 2011.1.2.1. This minor update is very important for our friends with the older SAS1 cards on the older 7x10 systems. This 2.1 minor release was made specifically for them, and fixes the issue that their SAS1 card had with the last major release. They can now go ahead and upgrade straight from the 2010.Q3.2.1 code directly to 2011.1.2.1. If you are on a 7x20 series, and already running 2011.1.2.0, there is no real reason why you need to upgrade to 1.2.1, as it's really only the Pandora SAS1 HBA fix. If you are not already on 1.2.0, then go ahead and upgrade all the way to 2011.1.2.1. I hope everyone out there is having a good April so far. For my next blog, the plan is to work off the Analytic tips I did last week and expand on which Analytics you want to really keep your eyes on, and also how to setup alerts to watch them for you. You can read more and keep up on your releases here: https://wikis.oracle.com/display/FishWorks/Software+Updates Steve   

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  • Can Foswiki be used as a distributed Redmine replacement? [closed]

    - by Tobias Kienzler
    I am quite familiar with and love using git, among other reasons due to its distributed nature. Now I'd like to set up some similarly distributed (FOSS) Project Management software with features similar to what Redmine offers, such as Issue & time tracking, milestones Gantt charts, calendar git integration, maybe some automatic linking of commits and issues Wiki (preferably with Mathjax support) Forum, news, notifications Multiple Projects However, I am looking for a solution that does not require a permanently accesible server, i.e. like in git, each user should have their own copy which can be easily synchronized with others. However it should be possible to not have a copy of every Project on every machine. Since trac uses multiple instances for multiple projects anyway, I was considering using that, but I neither know how well it adapts to simply giting the database itself (which would be be easiest way to handle the distribution due to git being used anyway), nor does it include all of Redmine's feature. After checking http://www.wikimatrix.org for Wikis with integrated tracking system and RCS support, and filtering out seemingly stale project, the choices basically boil down to Foswiki, TWiki and Ikiwiki. The latter doesn't seem to offer as many usability features, and in the TWiki vs Foswiki issue I tend to the latter. Finally, there is Fossil, which starts from the other end by attempting to replace git entirely and tracking itself. I am however not too comfortable with the thought of replacing git, and Fossil's non-SCM features don't seem to be as developed. Now before I invest too much time when someone else might already have tried this, I basically have two questions: Are there crucial features of Project Management software like Redmine that Foswiki does not provide even with all the extensions available? How to set Foswiki up to use git instead of the perl RcsLite?

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  • Two Cloudy Observations from Oracle OpenWorld

    - by Gene Eun
    Now that the dust has settled from another amazing Oracle OpenWorld, I wanted to reflect back on a couple of key observations I made during the event. First, it was pretty clear that Cloud was again a big deal at this year's conference. It was hard to not notice that Oracle continues to be "all-in" with respect to cloud computing. Just to give you an idea of the emphasis on Cloud, there were over 300 Cloud-related sessions at this year's OpenWorld. If you caught some of the demo booths in the Oracle Red Lounge, then you saw some of the great platform, application, and social services that are now part of Oracle Cloud, as well as numerous demos of private cloud products that Oracle offers. Second, during Thomas Kurian's keynote presentation on Oracle Cloud, he announced the Preview Availability of a new service called Oracle Developer Cloud Service. This new platform service will provide developers with instant access to environments to better manage the application development lifecycle in the cloud. It provides development project teams access to favorite tools like Hudson, Git, Github, wikis, and tasks to help make innovation faster, more collaborative, and more effective. There's also integration with IDEs like Eclipse, NetBeans, and JDeveloper. If you're a developer, it's an awesome addition to Oracle Cloud's platform services! Want more details about Oracle Developer Cloud Service? Click here.

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  • How to share problem solving knowledge in a multiteam group?

    - by jonathan
    I've been working in multiteam groups for as long as I'm a webdeveloper, for me a team can be a lonely soldier or several people, generally a company will have multiple teams working in different projects and once the project is out in the wild, any team can perform the maintenance. This is a small picture since I'm not talking only about project wise knowledge, but "craft wise" knowledge, but it gives the picture of how I'm used to work, so: Since we work on modularised teams, sometimes I feel like the teams are too tightly enclosed in their projects, I've seen cases where after an hour of discussion, someone asked the question aloud and other person totally unrelated answered in a much simpler fashion. The problem is not so simple to solve as people tend not to be available all the time, also sometimes people can't afford the time to go through a problem with the "asker", but could do it alone. I've thought about software based solutions, something in the lines of SE, but I'd like to know other programmers opinions on the subject. EDIT I don't know if this is a wikipedia complex, but I feel that Wikis don't encourage the user to actually ask questions, but rather to write articles, and sometimes we don't know the knowledge we need, before needing it.

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  • CA For A Large Intranet

    - by Tim Post
    I'm managing what has become a very large intranet (over 100 different hosts / services) and will be stepping down from my role in the near future. I want to make things easy for the next victim person who takes my place. All hosts are secured via SSL. This includes various portals, wikis, data entry systems, HR systems and other sensitive things. We're using self signed certificates which worked o.k. in the past, but are now problematic because: Browsers make it harder for users to understand exactly what is going on when a self signed certificate is encountered, much less accept them. Putting up a new host means 100 phone calls asking what "Add an exception" means What we were doing is just importing the self signed certs when we set up a new workstation. This was fine when we only had a dozen to deal with, but now its just overwhelming. Our I.T. Department has classified this as ya all's problem, all we get from them is support for switch and router configurations. Beyond the user having connectivity, everything else is up to the intranet administrators. We have a mix of Ubuntu and Windows workstations. We'd like to set up our own self signed CA root, which can sign certificates for each host that we deploy on the intranet. Client browsers would of course be told to trust our CA. My question is, would this be dangerous and would we be better off going with intermediate certificates from someone like Verisign? Either way, I still have to import the root for the intermediate CA, so I really don't see what the difference is? Other than charging us money, what would Verisign be doing that we could not, beyond protecting the root CA cert so it can't be used to make forgeries?

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  • EMEA OTN Virtual Technology Summit - Hands-On Learning

    - by Thanos Terentes Printzios
    The Oracle Technology Network (OTN) is excited to invite you to our first Virtual Technology Summit. EMEA – Thursday July 10th / 9am to 1pm BST / 10am – 2pm CET / 12pm to 4pm MSK / GST - Register Now Learn first hand from Oracle ACEs, Java Champions, and Oracle product experts, as they share their insight and expertise on using Oracle technologies to meet today’s IT challenges. This interactive, online event offers four technical tracks, each with a unique focus on specific tools, technologies, and tips in these focus areas. Java – Big Trends and Technologies – Java lets you mine Big Data, build robust apps with HTML5, JavaScript and Java EE, and expand into the Internet of Things. Experts will present and you’ll be able to chat with them live online. Don’t miss out on this great opportunity to learn from some of the best minds in the Java community. Systems – OS Tips and Tricks for Sysadmins – Learn first hand how to configure Oracle Linux to run Oracle Database 11g and 12c, how to use the latest networking capabilities in Oracle Solaris 11, and how to troubleshoot networking problems in Unix and Linux systems. Database – Mastering Oracle Database Management & Development Techniques – Experts will present advanced features and management methods that will help you master your Oracle Database capabilities and drive greater performance, agility and manageability of your IT implementation. This track will build upon your skills with data management, migration, and performance. Middleware – The Architecture of Analytics: Big Time Big Data and Business Intelligence – This track will present a solution architect’s perspective on how business intelligence products in Oracle’s Fusion Middleware family and beyond fit into an effective big data architecture, and present insight and expertise from Oracle ACEs specializing in business Intelligence to help you meet your big data business intelligence challenges. This same content is being offered at 3 different dates listed below, at times convenient for all regions Americas - Wednesday July 9th EMEA – Thursday July 10th APAC English - July 16th 9am to 1pm PST12pm to 4pm  EST1 to 5 pm BRTRegister 9am to 1pm BST10am – 2pm CET12pm to 4pm MSK / GSTRegister IST – 10:00amSG – 12:30pmAEST – 2:30pmRegister The full event agenda is available at https://wikis.oracle.com/display/OTNVirtualTechSummit/Home

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  • Docker vs ESXi for Startup Projects - Deploying Code for Dev Testing

    - by JasonG
    Why hello there little programmer dude! I have a question for you and all of your experience and knowledge. I have an ESXi whitebox that I built which is an 8 dude that sits in the corner. I made a mistake recently and took the key that had ESXi, formatted it and used it for something else. No big deal because the last project I worked on had stalled out. I'm about to pick up another project and now I need to spin up a whole bunch of stuff for CI, qa + db, ticket tracker, wikis etc etc. I've been hearing a lot about Docker recently and as this is just a consumer grade machine, I'm wondering if it may make more sense for me to use Docker on OpenOS and then put everything there - bamboo or hudson, jira, confluence, postgress for the tools to use, then a qa env. I can't really seem to find any documents that directly compare traditional VM infrastructure vs docker solutions and I'm wondering if it is fair to compare. Is there any reason why CoreOS w/ containers would be a strictly worse solution? Or do you have any insight into why I may want to stick with ESXi? I've looked on multiple occasions and can't find a good reason not to. I'm not going to run a production env on the server so I don't need to have HA if updating security or OS for example where esxi would allow me to restart one vm at a time. I can just shut the thing down and bring it back up if I need a reboot no problem. So what's up with this container stuff? Is it a fair replacement for ESXi? I'm guessing the atlassian products would run much better and my ram would go a lot farther using docker. Probably the CPU would run much cooler too and my expensive HDD space would be better utilized.

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  • ASP.NET MVC 3 (C#) Software Architecture

    - by ryanzec
    I am starting on a relatively large and ambitious ASP.NET MVC 3 project and just thinking about the best way to organize my code. The project is basically going to be a general management system that will be capable of supporting any type management system whether it be a blogging system, cms, reservation system, wikis, forums, project management system, etc…, each of them being just a separate 'module'. You can read more about it on my blog posted here : http://www.ryanzec.com/index.php/blog/details/8 (forgive me, the style of the site kinda sucks). For those who don't want to read the long blog post the basic idea is that the core system itself is nothing more than a users system with an admin interface to manage the users system. Then you just add on module as you need them and the module I will be creating is a simple blog post to test it out before I move on to the big module which is a project management system. Now I am just trying to think of the best way to structure this so that it is easy for users to add in there own modules but easy for me to update to core system without worrying about the user modifying the core code. I think the ideal way would be to have a number of core projects that user is specifically told not to modify otherwise the system may become unstable and future updates would not work. When the user wants to add in there own modules, they would just add in a new project (or multiple projects). The thing is I am not sure that it is even possible to use multiple projects all with their own controllers, razor view template, css, javascript, etc... in one web application. Ideally each module would have some of it own razor view templates, css, javascript, image files and also need access to some of the core razor view templates, css, javascript, image files which would is in a separate project. It is possible to have 1 web application run off of controllers, razor view templates, css, javascript, image files that are store in multiple projects? Is there a better was to structure this to allow the user to easily add in module with having to modify the core code?

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  • Two Cloudy Observations from Oracle OpenWorld

    - by GeneEun
    Now that the dust has settled from another amazing Oracle OpenWorld, I wanted to reflect back on a couple of key observations I made during the event. First, it was pretty clear that Cloud was again a big deal at this year's conference. Yes, the Oracle Database 12c announcement was also huge, but for most it was hard to not notice that Oracle continues to be "all-in" with respect to cloud computing. Just to give you an idea of the emphasis on Cloud, there were over 300 Cloud-related sessions at this year's OpenWorld. If you caught some of the demo booths in the Oracle Red Lounge, then you saw some of the great platform, application, and social services that are now part of Oracle Cloud, as well as numerous demos of private cloud products that Oracle offers. Second, during Thomas Kurian's keynote presentation on Oracle Cloud, he announced the Preview Availability of a new service called Oracle Developer Cloud Service. This new platform service will provide developers with instant access to environments to better manage the application development lifecycle in the cloud. It provides development project teams access to favorite tools like Hudson, Git, Github, wikis, and tasks to help make innovation faster, more collaborative, and more effective. There's also integration with IDEs like Eclipse, NetBeans, and JDeveloper. If you're a developer, it's an awesome addition to Oracle Cloud's platform services! Want more details about Oracle Developer Cloud Service? Click here.

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  • Couldn't find 'rspec' generator

    - by mikeweber
    I'm trying to install RSpec as a gem after having it installed as a plugin. I've gone ahead and followed the directions found here http://github.com/dchelimsky/rspec-rails/wikis for the section titled rspec and rspec-rails gems. When I run ruby script/generate rspec, I get the error Couldn't find 'rspec' generator. Do only the plugins work? If so, why do they even offer the gems for rspec and rspec-rails? I'm running a frozen copy of Rails 2.1.2, and the version of rpsec and rspec-rails I'm using is the newest for today (Nov 7, 2008) 1.1.11. EDIT Nov 12, 2008 I have both the rspec and rspec-rails gems installed. I've unpacked the gems into the vender/gems folder. Both are version 1.1.11.

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  • What is the difference between DVCS systems?

    - by Stephen
    What is the difference between DVCS systems? Seriously, wikipedia doesn't cover it well, and I read an article on HN recently comparing git and bzr in some detail, but the author admitted knowing little about mercurial, and the other options didn't get mentioned. (I'm happily using fossil on small win/mac/Linux projects) Please restrict answers to the DVCS aspects of the tool, e.g. The basic unit of vc in hit is the repository- in bazaar it is the branch(http://unspecified.wordpress.com/2010/03/26/why-git-aint-better-than-x/). bugtrackers and wikis are nice, but I'm really interested in the tools themselves, rather than any extras. Unfortunately SO demands a single 'right answer', so I'm making the question community wiki in the hope that users will contribute their knowledge.

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  • Minimal way to render Wiki Syntax (for example MoinMoin Wiki)

    - by Alex
    I enjoy using to Wikis to document all kind of stuff (recently I used MoinMoin, so I am used to that syntax). No I am looking for a more light weight solution, for documents were setting up a moinmoin server is to much hassle. What is the "easiest" way to render a .txt file in Wiki syntax. (for example by displaying it, or converting it to HTML). it should work on Linux, but the more platform in-dependent, the better. Maybe there is even a Javascript based solution?

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  • NHibernate Session Management Advice

    - by Hugusta
    I need some advice on NHibernate Session Management for a C# WinForms application. I am currently porting an application to use NHibernate. I am also employing a UnitOfWork pattern as described in the link below; http://nhforge.org/wikis/patternsandpractices/nhibernate-and-the-unit-of-work-pattern.aspx My question relates to Sessions. Can you only have one session running per thread at all times? I have a scenario in which a Session (UnitOfWork) may be open for a form shown by the application but the user opens another form (i.e. Tools - Options) which I would like to have its own UnitOfWork. Clearly in this instance it would make more sense to open another Session for the "Tools - Options" form and not use the currently open session for the underlying form. Can we have a Dictionary of Sessions on the one thread? Any advice on session management is appreciated.

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  • Easiest way to render Wiki Syntax (for example MoinMoin Wiki)

    - by Alex
    I enjoy using to Wikis to document all kind of stuff (recently I used MoinMoin, so I am used to that syntax). No I am looking for a more light weight solution, for documents were setting up a moinmoin server is to much hassle. What is the "easiest" way to render a .txt file in Wiki syntax. (for example by displaying it, or converting it to HTML). it should work on Linux, but the more platform in-dependent, the better. Maybe there is even a Javascript based solution?

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  • Bug tracking/ticket systems? What is good?

    - by Earlz
    Hello, we are looking for a bug tracking software that is suitable for us developers and for our (non technical) end users. We our currently using FogBugz which is very amazing, except for it sucks for the end user support. It could be possible to write a portal/add in for it to do what we want, but it'd still be rather hackish to make FogBugz do something it wasn't designed for. What bug tracking systems out there would you guys recommend? We are looking for something relatively cheap(or free). We are a very small startup (less than 5 people) dealing with 50 or so end users. Any ideas? Also, we do not need extra features like wikis or discussion groups or anything like that. Basically just a way for our end users to submit bugs and support requests, and a way for the developers to keep track of bugs and features.

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  • Create creative diagrams or find someone creative

    - by devdude
    This question might be slightly non-techy/dev, but I am sure many of you had a similar problem. We code, write test-cases, put comments in source-code (!), put messages in svn commit, write comments in tracked issues. We create ERD/class/usecase/.. diagrams with whatever tool. We might write user-manuals, wikis, guidelines,.. Not everyones cup of tea, but usually practice makes a good tech writer (I experienced that). Now comes the point: Once in a while we need to supply system overview diagrams, drawings of architecure,.. that look appealing to non-technical people, and no, we dont have a marketing department with designers waiting for our input or a $$$$ design company doing our corporate design. If I try to do that, it a) takes forever b) I might not have the tools and c) looks like crap and not like something I want to see in a slideshow. Whats your experience or recipe ? Is there something like RENT-A-DESIGNER ? cheers

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